St. Paul’s L’Amoreaux Centre Annual Report 2015 - 2016 Vision Statement We envision a community in which all older adults live in wellness and dignity with equal access to the supports they need.

Mission Statement St. Paul’s L’Amoreaux Centre supports healthy aging by providing client-centred hous- ing, programs and services that meet the needs of diverse older adults

Our S.E.N.I.O.R.S. Values

Strategic Goals 2013 - 2017

1. Address and Respond to the Needs of the Seniors Community 2. Advance Organizational Capacity 3. Diversify and Develop Resources 4. Expand and improve Service and Housing Space 5. Strengthen Leadership through Governance

everyone here belongs Message from the Chair of the Board and Executive Director

At St. Paul’s L’Amoreaux Centre we are privileged to be serving one of the most diverse communities of older adults in the City of . Over 3,600 older adults connected with us in 2015- 2016 through services and care, active living programs, and health promotion and education. More than 450 people call this place home. We benefit from collaboration with hundreds of other health professionals and housing professionals who exchange knowledge, advise us, and support our work in numerous ways.

The diversity of our staff, clients, caregivers, residents, and volunteers runs the range of languages, ethnicities, races, cultures and faiths. Many experience health and social complexities, which in combination with demographic diversity, result in barriers to accessing care that create vulnerabilities. We celebrate and value the uniqueness of each individual and endeavour to work in an equally complex system to develop care plans and healthy ageing opportunities that are right for each person.

This has been a year of much change, or the beginning of change, both internally and in the health and housing environments. We saw the release of various expert reports and system strategies all aimed at cutting through the complexities to get more help, housing, and care to the citizens of this province.

We are also changing to address the needs of our community and the changes in our environment. Our work this year has focused around our strategic directions to build the capacity and resources that enable us to respond. We understand the importance of quality in services and housing, having been accredited with Accreditation Canada since 2008 and hold Exemplary Standing, the highest level. We continued to actively work this year on building a culture of quality improvement. We are fortunate to be funded by all three levels of government to provide a range of services and care that enable us to offer multiple services, all under one umbrella. We continued throughout the year to seek funding sources and partnerships to enhance access to care or support.

We are proud of our many achievements and pleased to share some of them in this report, large and small, realized individually and together. We thank you for your shared commitment and support to this community of older adults.

Sincerely,

Jim Kaufman Diane Duncan Chair of the Board of Directors Executive Director

St. Paul’s L’Amoreaux Centre 2015-2016 Annual Report Our Clients and Caregivers

15% 16% 18% 23% 40% 57%

4 or more Mental Movement Vascular Complex Health and Sensory Diabetes Health Health Health Addictions Impairment Conditions Conditions Conditions Concerns

39% 18 are aged active clients our oldest is 80or over 116 years100 old or older years old 46 87% languages are satisfied or very satisfied

Many ethnicities Trinidadian Greek East Indian

Vietnamese Filipino Guyanese MAPLe Scottish ChineseJamaican Sri CanadianLankanEgyptian 38%score greater than Italian English

level St.4 Paul’s L’Amoreaux Centre 2015-2016 Annual Report Services Received

75,621 277 healthy living program caregivers attendances accessed support for the first time

13,986 counselling visits 25,480 3,596 incoming calls

o ld d er pe adults hel 88,560 nutritious meals 22,950 hours of security check and friendly visiting 75,617 hours of care at home 18,823 hours of driving

St. Paul’s L’Amoreaux Centre 2015-2016 Annual Report

Improve Strengthen Diversify and Develop Advancing Organizational Address and Respond to Service and Governance Resources Capacity Needs of the Community Housing Spaces Building acultureofQuality Connecting andexchanging Enhancing transparency health systempartners Acquiring newfunding ACHIEVEMENT to enhanceservices sources forservices Positively impacting Improving Housing Helping caregivers and accountability andWork Spaces knowledge with learning culture Improvement mental health Developing a technology Leveraging Partnering

Heath &Safety,HousingAdministration,Legislation,MentalHealth,andjob-specificskills training sessionsfromourHealthQualityOntarioadvisor, Built acultureofquality improvement withfundingfromanIDEASAlumniAward andestablishedqualitycommittees,had 27% Personal SupportWorkers (PSW)participatedin Employees attended Reconfigured program and work spacestoenableflexibilityforbothclientsandstaff New fundingfromtheMinistryofHealthandLong Term Careenabledrenovationto with PrimaryCareprovidersinHealthLinks:“GAINing StrategiestoEnhancePrimaryCareandSpecialistEngagement” Partnered withTheScarborough Hospitaltosecurequalityimprovement fundingfromtheCentralEastLHINforengagement to connectpeoplementalhealthandaddictionservicessupportivehousing. Initiated membershipwith TheToronto MentalHealth andAddictionsAccessPoint–“ThePoint”, Addiction ServicesPartnership(SASP),aprogramoftheCentreforandMentalHealth (CAMH). Awarded funding tooffer specializedsupportservicestoScarborougholderadultscopingwithaddictionsby Scarborough Network) SPLC staffhaveaccessto collaborativecase conferencesandcontinuingeducationthroughOTN( Telemedicine secure clinicalinteractionswithpatientsontablets,bothinpatients’homesandothersites. 20 15% such asGeriatricInterventionandAssessmentNetwork(GAIN),CentralEastHealthLinks community atconferencessuchasInternationalGeriatrics,HealthQualityOntario,Queen’sUniversity,andregionalsessions Disseminated clinicaland serviceknowledgeandmadeconnectionswithover 81% 19 olderadultsreceived1897supportiveinteractionsinAddictionsSupportiveHousing 100 Over Improved to theBoard andmonitorprogress The BoardofDirectors established financial andhuman resources. panel ofTheScarboroughHospital registeredprofessionalstaffarenowprovisionedwithPCVC(PersonalComputerVideoConferencing) enablingsafeand ofstaffarenowactivelyinvolvedinqualityimprovementprojects ofPSWs providedinputtothe2015OntarioHealthandSafetyMatterssurvey ofGAINCommunityTeam patientsarelivingwithdementiaandnowaccessingsupporthealthcare peopleengagedinatalkaboutcaregiversandmentalhealthpresentedbySPLCstaffat 1255 caregiversconnectedforsupport, 4 quarterlyreports toenabletheBoard ofDirectorstomonitor performanceinservices, housing, 28 differenttypesoftraininganddevelopmentincategories Working withClients, 2 newcommitteestoreview andrecommendnewinitiatives 473 werenewlyregistered 15 differentjob-specifictraininganddevelopment RESULTS 15 additionaltrainingsessions 1,000 collaboratorsinthehealthcare 3 AddictionsSupportiveHousingunits.

2 Housing and Facilities

kitchen12 cupboard replacements 36 Unit Turnovers

outdated100% fire safety devices replaced

job orders of annual unit complete 3,067 95% inspections complete

Our Employees and Volunteers

Our outstanding employees, volunteers and placement students make everything possible.

150 597 employees volunteers and placement students 51,363 hours worked

St. Paul’s L’Amoreaux Centre 2015-2016 Annual Report Financial Results

Revenue

Programs & Services $5,165,051

Building $3,986,660

Non-Funded Services $438,957

Donations & Fundraising $33,904

$9,624,572

Expenses

Programs & Services $5,223,626

Building & Maintenance $3,532,484

Non-Funded Services $335,197

$9,091,307

Friends

We are grateful to these organizations that have colaborated, shared, and partnered with us.

Agincourt Community Hong Fook Scarborough Addictions Services Association Mental Health Association GAIN cluster: The Scarborough Hospital, Better Living Health and Momiji Rouge Valley Health Community Services Health Care Society System, Carefirst

Central East Community Mt. Sinai Wellness Centre The Scarborough Hospital Care Access Centre Pinewood Centre TAIBU Community Fife House Scarborough Addictions Health Centre Fred Victor Centre Services Partnership Yee Hong Centre for Houselink Geriatric Care

St. Paul’s L’Amoreaux Centre 2015-2016 Annual Report Donors

Thank you to our donors for their generosity and loyal support.

Patron $2000+ Joseph Sue-Ho Francis King K. C. Au Fung Yee Lee Gabrielle Tung Kirk & Lesley Taylor Gemma Joneja Lilian Chin-Mason Louise Okawara Hilda Tsang Friend $1000+ Rosanna Chan Howard Chin Shirley Wong James Dean Ogden Funeral Home Vera Wang Jenny Wong Shoppers Drug Mart William Tsoi Kathy Barnes John Barnes Yuen Ling Tsang Kenny Wang Kitty Lam Friend $500+ Associate $100+ Kosta Drakos Lai Ying Cheung Health Source Plus Inc. Coral Engineering Limited Louie Bidzios Cecilia Kan Lash Property Lykle Devries Clive Esty Management Limited Man Lit Liu Diane Duncan Tremco Canada Maria Innamorato Jim Kaufman Trio Net Solutions Inc. Mark & Jane Alden Michael Bazos Alan Hogg Alvin Fung Myrna Lo Amanda Falotico Nan Curren Supporter $200+ Ben Au-Yeung Peter Nairn Canada Brokerlink Brian Gold Rita Mok Chartered Professional Celestine Chan Scott Mc Keown Accountants Of Ontario Chandra Kiran See Bing Chan Dome Carpet Sales & Supplies Christopher Wong Shirin Vellani Ltd Daniel Yu Shuk Chun Kwok Mr Janitorial Supplies Daniel Wong Soo Kim Lee People Corporation Don Ou Valerie Rzepka Dean Mercer Donato Caprara Vicki Grapsas Francis Morgan Elias & Dimitra Drakos Wai Mei Wang George Bidzios Esther Ho Yuk Lan Cheung Jackie Mac Feng Ying Liu Yvonne Lo Johnson H D Lim

Thank you to the individuals who donated to the Zahra Abdille Scholarship fund.

St. Paul’s L’Amoreaux Centre 2015-2016 Annual Report Funders and Board of Directors

St. Paul’s L’Amoreaux Centre has remained a leader in seniors’ care, housing and health promotion due to the continued support of our funders. Ongoing funding makes many things possible and is essential to the health and wellbeing of individuals, and the community as a whole.

Our Funders:

Central East Local Human Resources City of Toronto Health Integration & Social Development Network Canada Toronto Public Health

Ministry of Health and Canadian Heritage Long-Term Care New Horizons for Ontario Seniors’ Seniors Program Secretariat

Finally, we thank our Board of Directors for their excellent support and governance:

Board of Directors 2015-2016

Jim Kaufman Lilian Chin-Mason Chair Clive Esty Robert Horne Vice-Chair John Gordon

John Barnes Sam Harris Treasurer Rev’d Canon Dean Mercer Reginald Liu Secretary Rev’d Jesse Parker St. Paul’s L’Amoreaux Centre (Head Office) 3333 East Scarborough, Ontario M1W 2R9 (416) 493-3333 [email protected] www.splc.ca www.facebook.com/splcweb

Other Service Locations:

St. Paul’s Terrace Seniors Residence Toronto Public Libraries 2800 Warden Avenue Scarborough Scarborough, Ontario M1W 3Z6 Bridlewood Mall St. Paul’s L’Amoreaux Church 2900 Warden Avenue 3351 Finch Avenue East Scarborough, ON M1W 2S8 Scarborough, ON M1W 2R9 Harmony Village Wishing Well Manor 3260 Sheppard Avenue East 2008 Pharmacy Avenue Toronto, ON M1T 3K3 Scarborough, ON M1T 3P7 Mon Sheong Court 2020 McNicoll Avenue Scarborough, ON M1V 0B5