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Annual Report 2015 - 2016 Vision Statement We Envision a Community in Which All Older Adults Live in Wellness and Dignity with Equal Access to the Supports They Need

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Annual Report 2015 - 2016 Vision Statement We Envision a Community in Which All Older Adults Live in Wellness and Dignity with Equal Access to the Supports They Need St. Paul’s L’Amoreaux Centre Annual Report 2015 - 2016 Vision Statement We envision a community in which all older adults live in wellness and dignity with equal access to the supports they need. Mission Statement St. Paul’s L’Amoreaux Centre supports healthy aging by providing client-centred hous- ing, programs and services that meet the needs of diverse older adults Our S.E.N.I.O.R.S. Values Strategic Goals 2013 - 2017 1. Address and Respond to the Needs of the Seniors Community 2. Advance Organizational Capacity 3. Diversify and Develop Resources 4. Expand and improve Service and Housing Space 5. Strengthen Leadership through Governance everyone here belongs Message from the Chair of the Board and Executive Director At St. Paul’s L’Amoreaux Centre we are privileged to be serving one of the most diverse communities of older adults in the City of Toronto. Over 3,600 older adults connected with us in 2015- 2016 through services and care, active living programs, and health promotion and education. More than 450 people call this place home. We benefit from collaboration with hundreds of other health professionals and housing professionals who exchange knowledge, advise us, and support our work in numerous ways. The diversity of our staff, clients, caregivers, residents, and volunteers runs the range of languages, ethnicities, races, cultures and faiths. Many experience health and social complexities, which in combination with demographic diversity, result in barriers to accessing care that create vulnerabilities. We celebrate and value the uniqueness of each individual and endeavour to work in an equally complex system to develop care plans and healthy ageing opportunities that are right for each person. This has been a year of much change, or the beginning of change, both internally and in the health and housing environments. We saw the release of various expert reports and system strategies all aimed at cutting through the complexities to get more help, housing, and care to the citizens of this province. We are also changing to address the needs of our community and the changes in our environment. Our work this year has focused around our strategic directions to build the capacity and resources that enable us to respond. We understand the importance of quality in services and housing, having been accredited with Accreditation Canada since 2008 and hold Exemplary Standing, the highest level. We continued to actively work this year on building a culture of quality improvement. We are fortunate to be funded by all three levels of government to provide a range of services and care that enable us to offer multiple services, all under one umbrella. We continued throughout the year to seek funding sources and partnerships to enhance access to care or support. We are proud of our many achievements and pleased to share some of them in this report, large and small, realized individually and together. We thank you for your shared commitment and support to this community of older adults. Sincerely, Jim Kaufman Diane Duncan Chair of the Board of Directors Executive Director St. Paul’s L’Amoreaux Centre 2015-2016 Annual Report Our Clients and Caregivers 15% 16% 18% 23% 40% 57% 4 or more Mental Movement Vascular Complex Health and Sensory Diabetes Health Health Health Addictions Impairment Conditions Conditions Conditions Concerns 39% are aged 18 our oldest is active clients 80or over 116 years100 old or older years old 46 87% languages are satisfied or very satisfied Many ethnicities Trinidadian Greek East Indian Vietnamese Filipino Guyanese MAPLe Scottish ChineseJamaican Sri CanadianLankanEgyptian 38%score greater than Italian English level St.4 Paul’s L’Amoreaux Centre 2015-2016 Annual Report Services Received 75,621 277 healthy living program caregivers attendances accessed support for the first time 13,986 counselling visits 25,480 3,596 incoming calls o ld d er pe adults hel 88,560 nutritious meals 22,950 hours of security check and friendly visiting 75,617 hours of care at home 18,823 hours of driving St. Paul’s L’Amoreaux Centre 2015-2016 Annual Report ACHIEVEMENT RESULTS Helping caregivers Over 1255 caregivers connected for support, 473 were newly registered 100 people engaged in a talk about caregivers and mental health presented by SPLC staff at a Positively impacting panel of The Scarborough Hospital mental health 19 older adults received 1897 supportive interactions in Addictions Supportive Housing 81% of GAIN Community Team patients are living with dementia and are now accessing support and health care Connecting and exchanging Disseminated clinical and service knowledge and made connections with over 1,000 collaborators in the healthcare knowledge with community at conferences such as International Geriatrics, Health Quality Ontario, Queen’s University, and regional sessions Address and Respond to health system partners such as Geriatric Intervention and Assessment Network (GAIN) , Central East Health Links Needs of the Community Employees attended 28 different types of training and development in categories of Working with Clients, Developing a Heath & Safety, Housing Administration, Legislation, Mental Health, and job-specific skills learning culture Personal Support Workers (PSW) participated in 15 different job-specific training and development 27% of PSWs provided input to the 2015 Ontario Health and Safety Matters survey Built a culture of quality improvement with funding from an IDEAS Alumni Award and established quality committees, had 2 Building a culture of Quality training sessions from our Health Quality Ontario advisor, 15 additional training sessions Improvement 15% of staff are now actively involved in quality improvement projects Capacity 20 registered professional staff are now provisioned with PCVC (Personal Computer Video Conferencing) enabling safe and Leveraging secure clinical interactions with patients on tablets, both in patients’ homes and other sites. Advancing Organizational technology SPLC staff have access to collaborative case conferences and continuing education through OTN (Ontario Telemedicine Network) Acquiring new funding Awarded funding to offer specialized support services to Scarborough older adults coping with addictions by Scarborough sources for services Addiction Services Partnership (SASP), a program of the Centre for Addiction and Mental Health (CAMH). Initiated membership with The Toronto Mental Health and Addictions Access Point – “The Access Point”, Partnering to connect people to mental health and addiction services and supportive housing. Resources to enhance services Partnered with The Scarborough Hospital to secure quality improvement funding from the Central East LHIN for engagement with Primary Care providers in Health Links: “GAINing Strategies to Enhance Primary Care and Specialist Engagement” Diversify and Develop Improving Housing New funding from the Ministry of Health and Long Term Care enabled renovation to 3 Addictions Supportive Housing units. and Work Spaces Reconfigured program and work spaces to enable flexibility for both clients and staff Improve Service and Housing Spaces The Board of Directors established 2 new committees to review and recommend new initiatives Enhancing transparency to the Board and monitor progress and accountability Improved 4 quarterly reports to enable the Board of Directors to monitor performance in services, housing, financial and human resources. Strengthen Governance Housing and Facilities kitchen12 cupboard replacements 36 Unit Turnovers outdated100% fire safety devices replaced job orders of annual unit complete 3,067 95% inspections complete Our Employees and Volunteers Our outstanding employees, volunteers and placement students make everything possible. 150 597 employees volunteers and placement students 51,363 hours worked St. Paul’s L’Amoreaux Centre 2015-2016 Annual Report Financial Results Revenue Programs & Services $5,165,051 Building $3,986,660 Non-Funded Services $438,957 Donations & Fundraising $33,904 $9,624,572 Expenses Programs & Services $5,223,626 Building & Maintenance $3,532,484 Non-Funded Services $335,197 $9,091,307 Friends We are grateful to these organizations that have colaborated, shared, and partnered with us. Agincourt Community Hong Fook Scarborough Addictions Services Association Mental Health Association GAIN cluster: The Scarborough Hospital, Better Living Health and Momiji Rouge Valley Health Community Services Health Care Society System, Carefirst Central East Community Mt. Sinai Wellness Centre The Scarborough Hospital Care Access Centre Pinewood Centre TAIBU Community Fife House Scarborough Addictions Health Centre Fred Victor Centre Services Partnership Yee Hong Centre for Houselink Geriatric Care St. Paul’s L’Amoreaux Centre 2015-2016 Annual Report Donors Thank you to our donors for their generosity and loyal support. Patron $2000+ Joseph Sue-Ho Francis King K. C. Au Fung Yee Lee Gabrielle Tung Kirk & Lesley Taylor Gemma Joneja Lilian Chin-Mason Louise Okawara Hilda Tsang Friend $1000+ Rosanna Chan Howard Chin Shirley Wong James Dean Ogden Funeral Home Vera Wang Jenny Wong Shoppers Drug Mart William Tsoi Kathy Barnes John Barnes Yuen Ling Tsang Kenny Wang Kitty Lam Friend $500+ Associate $100+ Kosta Drakos Lai Ying Cheung Health Source Plus Inc. Coral Engineering Limited Louie Bidzios Cecilia Kan Lash Property Lykle Devries Clive Esty Management Limited Man Lit Liu Diane Duncan Tremco Canada Maria Innamorato Jim Kaufman Trio Net Solutions Inc. Mark & Jane Alden Michael Bazos Alan Hogg Alvin
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