Shop Delivery Services (P16)

Torbay Disability Information Service Torbay and South Devon NHS Foundation Trust 4th Floor, Union House Union Street Torquay TQ1 3YA

Tel: 0300 456 8373 Email: [email protected]

P16 – May 2021

This is a controlled document. It should not be altered in any way without the express permission of the author or their representative. On receipt of a new version, please destroy all previous versions.

Document Information

Date of Issue: May 2021 Next Review May 2022 Date: Version: 1 Last Review May 2021 Date: Author: Christine Evenden, Disability Information Service

Directorate: Operations

Important: Please ensure that you are using the latest version of this information sheet. To check this, go to our information sheets page on the Trust website at www.torbayandsouthdevon.nhs.uk/disinfosheets or call the Disability Information Service on 0300 456 8373.

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Contents Subject Page About this Sheet 3 Further Support 4 Online Shop Delivery Services serving all Torbay 5 Shop Delivery Services - Paignton and Brixham 12 Shop Delivery Services - Torquay 15 Prescription Delivery Services 17 Other Titles in this Series 19 Torbay Disability Information Service 20 Feedback Sheet 21

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About this information sheet

This is one of a series of regularly updated local information sheets that aim to meet the most common information needs of people with disabilities and carers in Torbay.

Where possible, we try to keep our information up to date. However, we cannot guarantee that all of our information is constantly up to date - details change often and there may be changes to services of which we are not aware. If you know of a change to any of the services listed please advise us of this so that we can amend the details.

The information should be used as a guide only, as it may not cover all the organisations that can help with your needs. Torbay Disability Information Service (part of Torbay and South Devon NHS Foundation Trust) cannot guarantee the accuracy of the information or the quality of service provided by the organisations. No liability can be accepted for loss, damage, or injury arising out of any contract made by a private individual with any of the organisations listed.

Details change often, so please make sure you are using the current edition. Latest copies of the sheets are published on the following website page: www.torbayandsouthdevon.nhs.uk/disinfosheets

If you do not have Internet access, you can ask for single copies from our office.

A full list of our other information sheet titles can be found at the end of this sheet.

Information can be made available in other formats and languages. Please let us know what your needs are.

Torbay Disability Information Service 4th Floor, Union House Union Street Torquay TQ1 3YA

Telephone: 0300 456 8373 Email: [email protected]

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Further Support

For information and advice about further support, please contact Torbay Adult Social Care Services on (01803) 219700 to discuss your concerns. If you live outside Torbay contact Care Direct on 0345 155 1007.

The Care Act 2014

Please be aware that the rules about getting and paying for social care started to change with the introduction of the Care Act in April 2015. To find out more about the Care Act and how it may affect you, please refer to the following Care Act pages on our Trust’s website: www.torbayandsouthdevon.nhs.uk/about-us/care-act - these include a link to Independent Age’s information about getting help with your care needs. You can also call us on 0300 456 8373 to request further information.

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Online Shop Delivery Services serving all of Torbay

This section gives details of online grocery shopping and home delivery services. NB. Some of these stores accept orders by phone as well as online.

Name of Address Contact Name Details of Service Store Telephone No.

Asda Website: 0800 952 0101 Supermarket online www.asda.com shopping and home delivery service. Also offers a click and collect service.

Area: Nationwide.

Deliveries: Daily delivery service. Minimum order: £40. For orders below the minimum spend a minimum basket charge applies.

Delivery Hut Website: Matthew Towler Online grocery delivery www.thedeliveryhut. service offering a wide co.uk 07727 412422 range of groceries as well (daytime) as alcohol, tobacco, Email: 07402 271876 newspapers and matt.deliveryhut@ (evening) magazines. gmail.com Opening times: Area: Monday to Torbay and South Devon Saturday 8.00 am - 10.30 pm, Deliveries: Sunday 8.00 am Daily delivery service. - 2.00 pm. Order before closing time for same day delivery. Delivery charge of £3.99. Delivery free on orders over £100. Minimum order: £15 for Torbay and £25 if outside of Torbay. Online payment preferred but payments by phone also accepted.

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Name of Address Contact Name Details of Service Store Telephone No.

Devon Fresh Longpark (01803) 617969 Local fresh vegetables, Newton Road salads and fruit as well as Torquay other products such as TQ2 7AL bread, dairy, eggs and herbs can be ordered Website: online (orders by phone are www.devonfresh.com not currently accepted). Card payments only at the Email: time of placing an order. devon.fresh@fhmann. co.uk Area:

Torbay, TQ12 and TQ14 post code areas. May also be able to deliver to nearby areas.

Deliveries: Free on orders of more than £10. Deliveries can usually be arranged on days and times to suit customer. Order by 5.00 pm for delivery on the next working day (if a delivery slot is available).

Eversfield Ellacott (01837) 871400 Offers fresh organic Organic Bratton Clovelly produce, including organic (including Okehampton meat from local farms, Well Hung EX20 4LB fresh fruit and vegetables, Meat Co.) dairy products and wild Websites: fish. www.eversfieldorganic.co.uk

Email: Area: Nationwide. [email protected]. uk Deliveries:

Delivers free to local areas (including Torbay on Fridays). Order by 10 am on Wednesday for a Friday delivery. Minimum order spend of £40.00.

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Name of Address Contact Name Details of Service Store Telephone No.

Iceland Website: 0800 328 0800 Supermarket online www.iceland.co.uk shopping and home delivery service (from shop).

Area: Nationwide. Delivers to many post code areas, including Torbay.

Deliveries: Online shopping Minimum order value of £25.00. Free delivery on all orders of over £35.00. Delivery charge of £2 per delivery applies for orders below £35.00. Order up to 11 pm the day before for next day delivery (subject to availability). Payment must be made by card. Shop in store Free same day delivery on all spends over £25.00.

Milk & More FREEPOST 0345 606 3606 Fresh milk and groceries, (part of the Milk & More including bread, eggs, tea, Müller UK & coffee, bacon, juice and Ireland Website: biscuits. Group) www.milkandmore.co.uk Area: Nationwide.

Deliveries: Free delivery up to 6 days a week (depends on area). No minimum order. Order up to 9.00 pm for next day delivery. Most deliveries made before 7.00 am. Order online or by phone. Payments by direct debit or credit or debit card. Cash or cheque payments may also be accepted.

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Name of Address Contact Name Details of Service Store Telephone No. Morrisons Website: 0345 611 611 Supermarket online https://groceries. shopping & home delivery morrisons.com service. Also offers click and collect service.

Email: Area: Nationwide. Via website Delivers to many post code areas, including Torbay.

Deliveries: Minimum order value of £40.00. Delivery charge may vary depending on delivery address, day and time of chosen slot and value of order. All payments must be made by card. Also offers option of Delivery Pass - details on website. Doorstep Delivery Service (daily 8.00 am – 6.00 pm). Customers are able to place orders on the phone for delivery the next day. Minimum of 5 items. Delivery charge: £2.50. Payments by card only. (including contactless).

Oakhouse Oakhouse Foods Orderline: A range of general Foods – South West (01392) 907950 groceries, from teabags to Grocery Unit 7 toilet rolls, soup to cereals.

Essentials Orchard Court Area: Torbay a rest of Heron Road Devon. Sowton Industrial Estate Deliveries: Free for orders Exeter EX2 7NR over £30 & £1 charge for smaller orders. Minimum Website: order: £10. Able to accept www.oakhousefoods.co.uk cash or cheque on delivery.

Also offers delivery of Email: frozen meals (see Meal [email protected] Delivery Services sheet, P14) and homeware.

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Name of Address Contact Name Details of Service Store Telephone No.

Pads and 321 Torquay Tel. Pet supplies – specialises Paws Road, Preston (01803) 463356 in health treatments and Paignton pet food. Also sells a range TQ3 2EY of pet accessories for dogs, cats, fish, birds, rodents, 40 Fore Street small animals and reptiles. St Marychurch Tel.

Torquay (01803) 329149 TQ1 4LX Area: Torbay Website: www.padsandpaw Deliveries: storbay.co.uk Local deliveries (Torquay and Paignton) free on any Email: [email protected]. purchase over £10, a £20 uk charge applies for delivery to other areas. Order before 5.30 pm for same day delivery.

Riverford Wash Barn (01803) 227227 Organic Farm Produce, Organic Buckfastleigh including fruit, vegetables, Farmers Ltd. Devon salad, meat and dairy TQ11 0JU products. Choice of small, medium or large veg Website: boxes. Fruit, meat and www.riverford.co.uk salad boxes also available.

Email: Area: [email protected] Delivers produce from regional farms around the country, including the South Hams.

Deliveries: Free weekly deliveries on the set delivery day for your area. No need to order every week – customers can have a delivery as often as suits them. Orders can be placed by telephone or online. Card payments only.

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Name of Address Contact Name Details of Service Store Telephone No. Sainsbury’s Website: Customer Supermarket online www.sainsburys.co.uk Services: shopping and home 0800 328 1700 delivery service. Groceries

(freephone) can also be ordered by

phone – contact Customer Services to set up an account and register a payment method.

Area: Nationwide.

Deliveries: Daily. A £7.00 standard delivery fee applies to orders under £40. Standard delivery charges from £1.00 to £4.50 apply on orders above £40. Free deliveries Monday-Thursday after 2.00 pm on orders over £100. Minimum order: £25. A Delivery Pass option is also available - visit website for further details. Tesco Online Website: Customer Supermarket online Home www.tesco.com Services: shopping and home Delivery 0800 323 4040 delivery service. Service Area: Nationwide.

Deliveries: 7 days a week and up to 11.00 pm from Monday to Saturday. Minimum order: £40.00, otherwise a £4.00 minimum basket charge applies. Delivery charge: from £4.50.

Offers a Delivery Saver subscription service. Visit website or telephone for details.

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Name of Address Contact Name Details of Service Store Telephone No. Waitrose Website: Customer Supermarket online www.waitrose.com Services: grocery and homeware 0800 188 884 delivery service.

Area: Nationwide - still offers delivery in Torbay (from Exeter) although there is no longer a store in Torquay.

Deliveries: A delivery charge is in place at selected stores. Minimum order value: £40.00.

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Shop Delivery Services – Paignton and Brixham

Name of Address Contact Name Details of Service Store Telephone No. Carters 2-4 Elm Park (01803) 559684 Groceries and off-licence - Paignton groceries, household, health and TQ3 3QH beauty, dairy products, fruit and vegetables, meats, snacks, Website: tobacco, pet food, newspapers www.carterstores. and magazines, etc. co.uk Area: Serves local community.

Email: ep@cartersmail. Deliveries: Deliveries available com every day. Same day delivery usually possible. Delivery is by taxi so relevant taxi fare applies (usually about £4). No minimum order. Also offers order & collect option for £1. Card payments only accepted, taken by phone prior to delivery or collection. The Co- 75 Fore Street Darren Wotton Grocery and off-licence. operative Brixham Customers can make up their Food TQ5 8AG (01803) 852888 own orders in the shop for delivery. Area: Brixham only. Deliveries: Voucher given to cover cost of taxi home with shopping on orders over £50. Galleon 51 Stoke Gary and Kay Village store and off-licence Stores and Gabriel Road Deare offering a wide range of Galmpton PO Galmpton products, including groceries, Brixham Tel/Fax fresh fruit and vegetables, bread, TQ5 0NH (01803) 842148 cold meats and cheese, dairy, newspapers and magazines. Website: www.galleonstores. Area: Galmpton, Churston, co.uk Broadsands, Goodrington, Hookhills, Brixham, Kingswear. Email: galleonstores1993 @gmail.com Deliveries: Free deliveries in Galmpton, £5 charge for other areas. Minimum order: £20. Deliveries on Wednesday, Thursday and Friday. Order by midday for next day delivery.

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Name of Address Contact Name Details of Service Store Telephone No. Louise’s 343 Torquay Mr & Mrs Riley Greengrocers – fruit/veg, frozen Greengrocers Road food, tinned food, dairy products, Paignton (01803) 665702 pet food, household products, TQ3 2EP cut flowers and plants.

Area: Torbay (delivers to different areas on different days).

Deliveries: Free. 5.00 pm – 7.00 pm (after shop shuts). Order by 2.00 pm for same day delivery. Minimum order: £10, if possible.

Pads and 321 Torquay Tel. Pet supplies - specialises in Paws Road, Preston (01803) 463356 health treatments and pet food. Paignton Also sells a range of pet TQ3 2EY accessories for dogs, cats, fish, birds, rodents, small animals and 40 Fore Street reptiles. St Marychurch Tel. Torquay (01803) 329149 Area: Torbay TQ1 4LX Deliveries: Local deliveries Website: (Torquay and Paignton) free on www.padsandpawstorba y.co.uk any purchase over £10, a £20 charge applies for delivery to Email: other areas. Order before 5.30 info@padsandpawstorb ay.co.uk pm for same day delivery.

Prentice, 86 Belgrave Terry Prentice – Butcher - fresh meat. Can also Terry Family Road Torquay Proprietor offer fresh and frozen fish to Butcher TQ2 5HZ order. Shop is wheelchair (01803) 293238 accessible.

Area: Mainly Torquay and Paignton areas but can also deliver to Brixham and Newton Abbot (with notice).

Deliveries: Monday-Saturday: next day delivery. Free delivery & telephone shopping service (24- hour answerphone service). Closed Saturday and Wednesday afternoons.

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Name of Address Contact Name Details of Service Store Telephone No. Top Shop 137 Marldon Debbie Bond or General groceries – tinned Road Sarah Isaac goods, milk, bread, vegetables, Paignton frozen foods, dairy foods, TQ3 3NL (01803) 557533 delicatessen, household goods, sweets, chocolates, off-licence, Email: newspapers and magazines. 137thetopshop @gmail.com Area: Paignton and Marldon.

Deliveries: Free delivery for orders over £25. Deliveries weekly on Thursdays. Call no later than Wednesday 10.00 am – 12.00 or 4.00 pm – 9.00 pm for same week delivery. Pay cash on delivery.

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Shop Delivery Services – Torquay

Name of Address Contact Name Details of Service Store Tel. No. Carters Torquay Groceries and off-licence - Stores: groceries, household, health and 43 Abbey Road (01803) 293378 beauty, dairy products, fruit and

TQ2 5NQ [email protected] vegetables, meats, snacks, tobacco, pet food, newspapers

76 Belgrave and magazines, etc. (01803) 213512 Road [email protected] Area: TQ2 5HY Each store serves its local (01803) 322199 community. However, for Ilsham, 113 Hele Road TQ2 7PS [email protected] Chelston and other Torquay areas not directly served by a (01803) 329088 local store, orders can be 47 Moor Lane Watcombe [email protected] facilitated from the Abbey Road store. TQ2 8NU Deliveries: 282 Union (01803) 214899 Deliveries available every day. Street, Torre [email protected] Same day delivery usually

TQ2 5QZ possible. Delivery is by taxi so relevant taxi fare applies (usually 135 Warbro (01803) 327313 about £4). No minimum order. Road TQ1 3RB [email protected] Also offers order & collect option for £1. Card payments only Website: accepted, taken by phone prior www.carterstores. to delivery or collection. co.uk

E & M 61 Fore Street Dominique or General groceries – groceries, Stores Barton Lisa Delbaere green groceries, frozen food, pet Torquay food, off-licence, delicatessen, TQ2 8BJ (01803) 328995 bakery. Telephone orders accepted - payment collected on delivery. Minimum order: £5.

Area: Within 1-mile radius of shop.

Deliveries: Monday to Saturday (no deliveries on Sundays). Order before 11.00 am for same day delivery.

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Name of Address Contact Name Details of Service Store Tel. No. Louise’s 343 Torquay Mr & Mrs Riley Greengrocers – fruit/veg, frozen Road food, tinned food, dairy products, Paignton (01803) 665702 pet food, household products, TQ3 2EP cut flowers and plants.

Area: Torbay (delivers to different areas on different days).

Deliveries: Free. 5.00 pm – 7.00 pm (after shop shuts). Order by 2.00 pm for same day delivery. Minimum order: £10, if possible.

Pads and 321 Torquay Tel. Pet supplies – specialises in Paws Road, Preston (01803) 463356 health treatments and pet food. Paignton Also sells a range of pet TQ3 2EY accessories for dogs, cats, fish, birds, rodents, small animals and 40 Fore Street reptiles. St Marychurch Tel. Torquay (01803) 329149 Area: Torbay TQ1 4LX Delivery: Local deliveries Website: (Torquay and Paignton) free on www.padsandpawstorbay .co.uk any purchase over £10, a £20 charge applies for delivery to Email: other areas. Order before 5.30 info@padsandpawstorbay .co.uk pm for same day delivery.

Area: Mainly Torquay and Paignton areas but can also deliver to Brixham and Newton Abbot (with notice).

Deliveries: Monday-Saturday: next day delivery. Free delivery & telephone shopping service (24- hour answerphone service). Closed Saturday and Wednesday afternoons. 16 P16 – May 2021

Prescription Delivery Services

Some chemists are also able to offer an online prescription delivery service, including Boots, Day Lewis and Lloyds.

Brixham Name of Pharmacy Address Telephone Boots 11-11a Fore Street (01803) 882101

Day Lewis 52 Fore Street (01803) 852860 Compass House Medical Centre, (01803) 883903 King Street Well Pharmacy 2-3 Churchill Court, Bolton Street (01803) 858142

Paignton Name of Pharmacy Address Telephone Broadway Pharmacy 1 Churston Broadway, Dartmouth (01803) 842744 Road, Paignton

Boots 12-14 Victoria Street (01803) 559180 1 Cherrybrook Square, Hookhills (01803) 843479 Road Day Lewis Units 2 & 3, Pembroke House, 266- (01803) 522308 276 Torquay Road, Preston 99 Foxhole Road (01803) 556958

Lloyds Pharmacy Sainsbury’s, Yalberton Road (01803) 698588 Mayfield Pharmacy Mayfield Medical Centre, 37 Totnes (01803) 495404 Road Well Pharmacy 1-5 Palace Avenue (01803) 559015 Corner Place, 46B Dartmouth Road (01803) 555235

Torquay Name of Pharmacy Address Telephone Babbacombe 100 Reddenhill Road, Babbacombe (01803) 312347 Pharmacy Boots 66-68 Union Street (01803) 292708 Unit 1, Wren Retail Park (01803) 615874 8 Fore Street, St. Marychurch (01803) 327605

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Torquay (continued) Name of Pharmacy Address Telephone Day Lewis Pharmacy 19 Ilsham Road (01803) 293732 28 Walnut Road, Chelston (01803) 605456 Bronshill Road (01803) 313362 Dowricks Chelston Hall, Old Mill Road, (01803) 605209 Chelston Hele Pharmacy 111 Hele Road (01803) 327587 Lloyds Pharmacy 168 Barton Hill Road (01803) 327304 Sainsbury’s, Nicholson Road (01803) 613008 Sherwell Valley 37 Sherwell Valley Road, Chelston (01803) 607425 Pharmacy Shiphay Pharmacy 11 Collaton Road, Shiphay (01803) 613152 Superdrug Pharmacy 83-85 Union Street (01803) 295645 Torwood Street 37a Torwood Street (01803) 292458 Pharmacy Watcombe Pharmacy 69 Fore Street, Barton (01803) 310196

Well Pharmacy 19 Croft Road (01803) 292605 159 St. Marychurch Road, (01803) 327552 Plainmoor

Pharmacy2U Website: www.pharmacy2u.co.uk Telephone: 0113 265 0222 Email: [email protected]

Pharmacy2U is the UK’s largest NHS online pharmacy, managing, dispensing and delivering repeat prescriptions all across the UK. It offers online ordering, free flexible delivery and reminders to re-order. Visit Pharmacy2U online or call them to find out whether your surgery is able to offer electronic prescriptions. If so, you would be able to register yourself for this service.

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Other Titles in this Series Most sheets have many pages, and details change often. If you would like copies, please request no more than 5 titles at a time (further details on p.3). Disability Support Series Adult Abuse: how to raise your Concerns P35 Bathing and Showering P02 Computers P27 Continence Management P24 Day Care, Torbay P36 Domiciliary Care Agencies P05 Emergency Care for Pets P06 Equipment Centres P07 Equipment Hire and Loan Services (including wheelchair hire) P08 Family and Emotional Support Services P03 Finding Funding for Extra Needs P12 Gentle Exercise P22 Holiday Services (national contacts) P09 Home Maintenance Services and Building Adaptations P10 Home Visiting Services P23 Housework, Domestic Help and Laundry Services P11 Housing Options for Older People P25 Information, Advice and Advocacy Services P01 Keeping Safe and Warm at Home P13 Leisure and Day Opportunities P28 Meal Delivery Services P14 Motoring P17 Parking and Public Conveniences P15 Shop Delivery Services P16 Sitting Services P18 Sport and Outdoor Activities P34 Stairlifts and Vertical Lifts P19 Support for People with High Functioning Autism and Asperger’s Syndrome P33 Support Groups P21 Telecare (includes community alarm systems) P04 Transport Services P20 Caring Caring for an Adult with an Alcohol or Drug Problem P31 Care Home Series Care Homes: Dementia (residential and nursing), Torbay C06 Care Homes: Learning Disabilities, Torbay C05 Care Homes: Mental Health, Torbay C08 Care Homes: Nursing, Torbay C03 Care Homes: Paignton and Brixham C01 Care Homes: Torquay C02

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Further Information and Advice

Torbay Disability Information Service Torbay Disability Information Service has been providing comprehensive information and advice to people in Torbay for over 21 years and we are a founder member of the Torbay Advice Network (TAN). Our service is open to any resident of Torbay affected by any type of disability. We also provide information to anyone working or caring for people with disabilities.

No referral is necessary. Simply call us on 0300 456 8373 or email us at [email protected]

We offer: • An enquiry desk service covering a wide range of topics related to disability support and independent living. • Advice and guidance on disability-related social security issues, including benefit checks. • Over 40 web-based information sheets covering the questions that we get asked most frequently. • Appointments for help with social security forms (PIP, ESA, etc.) for people with diagnosed mental health conditions. • An access point for the Mental Health User and Carer Involvement Worker (appointments only).

Opening hours: Monday to Thursday, 9.00am to 4.30pm; Friday, 9.00am to 1.00pm only.

Signposts for Carers Signposts for Carers is Torbay’s dedicated telephone support service providing specialist information and advice to unpaid carers in Torbay. Contact Signposts in confidence to find out about services, equipment, benefits and rights. Support is available on a short or long-term basis.

Opening hours: Mondays to Thursdays, 9.00am - 4.30pm. Fridays: 9.00am - 1.00pm.

Calls are diverted to a 24-hour staffed message taking service outside office hours. Your details and enquiry will be relayed to us and we will respond to your enquiry on the next working day.

 (01803) 666620  [email protected]

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Our address is: Torbay Disability Information Service 4th Floor, Union House Union Street Torquay TQ1 3YA

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Note: Please contact us on 0300 456 8373 if you need help or have questions about the contents of this information sheet.

Partners in Care Ref: DIS, P16 – May 2021

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