Help that is available in Test Valley Borough Council
if you are homeless or threatened with homelessness and how to access that help. Contents Page
Debt and Money Advice...... 3 Accommodation and Community Support...... 4 Community Projects...... 7 Help Lines...... 8 Independent Legal Advice...... 9 National Organisations...... 9 Private Renting...... 10 Tenants Rights...... 11
Important Information: • If you are threatened with • If you are homeless we advise homelessness we advise you to you to make contact with make contact with the housing the housing options team at options team at Test Valley Test Valley Borough Council Borough Council immediately, immediately on 01264 368000. to receive housing advice and options on 01264 368000.
2 Local Organisations that can help:
Debt and Money Advice Citizens Advice Bureau Christians Against Poverty (CAP) www.citizensadvice.org.uk capuk.org Advice and information on benefits, CAP provide monetary and debt advice. employments, housing rights, money • Christians Against Poverty and debt. Jubilee Mill, North Street, Bradford, • Andover and District CAB BD1 4EW 35 London Street, Andover Tel: 01274 760720 Tel: 01264 365534 Email: [email protected] • Test Valley (Romsey) CAB Former Magistrates Court, Church Street, Romsey, SO51 8JQ, The Alliance Programme Tel: 01794516378 www.rcsservices.org.uk/bbo-lottery- • Eastleigh CAB project 101 Leigh road, Eastleigh, The Alliance Programme enables SO50 9DR positive outcomes. The project is for Tel: 02380616046 people who are experiencing multiple • Winchester District CAB barriers that are preventing them from The Winchester Centre, moving closer to the work place. The 68 St Georges Street, project provides wrap around support Winchester, SO23 8AH service, enabling participants to plan Tel: 03444 111306 their future and access local services. To participate in the project you must be • Basingstoke CAB over 18, have the right to work in the UK The Library, 19-20 Westminster and be unemployed or economically House, Potters Walk, Basingstoke, inactive. You have to experience two RG21 7LS, or more barriers to employment. If you Tel: 08442 451283 sign up to this project you will receive 50 hours of one to one dedicated support and the external intervention will focus on health, employability, digital inclusion, financial capability, work ethic and attitude and in work support. • RCS Limited Romsey School, Greatbridge Road, Romsey, Hampshire, SO51 8ZB Tel: 01794 522106 3 Accommodation and Community Support
Test Valley - Two Saints www.twosaints.org.uk/andover- Together test-valley-2 www.together-uk.org Accommodation and support Supports people with mental health for single homeless people with issues to work towards improved health Emergency Beds, Hostel and Stage 1 and wellbeing. This is in the form of and 2 Supported Accommodation. intensive accommodation support and community support. • Dene Court and Prospect Court Dene Court, 2 Dene Road, Referrals can be by the Housing Andover, SP10 2RN Options Team at Test Valley Borough Prospect Court, Flat 1-7 Council Winchester Road, Andover, SP10 • West Hampshire Housing and 2EG Support Service Tel: 01264 359959 St George’s Lodge, Mews Lanes, These services are accessed through Winchester, SO22 4PR Test Valley Borough Council Housing General enquiries: 02077807300 Options Service, at Test Valley Borough Council, Beech Hurst Weyhill Road, Andover, SP10 3AJ. 01264 368 Andover Foyer - Alabare 000 or Test Valley Borough Council, Former Magistrates Court, Romsey, Andover Foyer is an integrated support SO51 8AQ, 0179 4527 700 and accommodation service for 16- 21 year olds. With accommodation located at River House and Sarum House, comprising of 25 beds and one Community Support Services- emergency bed. Two Saints www.twosaints.org.uk The accommodation is accessed through Children’s Services and the Provides wide range of advice and Early Help Hub. support within the community at Drop in Centres across Test Valley. • Sarum House, Winchester Road, Andover, Hampshire • Tel: 01264 369679 Tel: 01264 323314
4 The Little Junction Housing Care This is at the rear of River House. This www.housingcare.org is a drop in centre for 13-24 year olds, Independent housing provider for offering advice on topics such as age exclusive properties, retirement housing, employment and training, properties, enhanced shelter counselling. accommodation, extra care schemes, nursing homes, residential care homes • River House, 70 Junction Road, and close care schemes. These could Andover , Hampshire be licensed, rented, purchased under Tel: 01264 369694 shared ownership, or full ownership.
Andover Crisis and Support Andover and District Mencap Centre www. This organisation actively advocates andovercrisisandsupportcentre.org. for people dealing with learning uk disabilities, for their families and carers. They work with their members within Community based service providing the local community enabling children, accommodation for women and adults and their families with learning women with children fleeing domestic difficulties to live as independent as life abuse, who are in need of a supportive as possible. environment. Also provides the wider community with a telephone and drop • The Wellington Centre, Winchester in service offering information, advice, Road, Andover, SP10 2EG support and a counselling service. Tel: 01264 321840 Email: enquiries@andovermencap. • 15-21 New Street, Andover org Tel: 01264366122
The Hampshire Making Safe Enham Housing Trust Project Enham Housing Trust is a trusted This provides target hardening, register provider of affordable and resettlement, outreach and domestic social housing in Hampshire. Enham violence support. provides a wide range of rented housing options. Enham also provide • Email: [email protected]. support to enable you to stay in your If you need to speak to somebody own home. about the effects of Domestic Abuse you can contact ‘You & Co’ www. • Enham Trust, Enham Place, Head youandco.org.uk/crime-info/talking- Office, Enham Alamein, Andover, about-abusive-relationships SP11 6JS Tel: 08451 307504 5 Victim Support SAIL-provides support and www.victimsupport.org.uk advice Victim Support is an independent www.lifeyouwant.org.uk charity for victims of crime in England This support is provided by phone or at and Wales and can also provide a number of drop in sessions. The drop information about domestic abuse is sessions offer support and advice with any daily issues which might be affecting your independence, health or Hampshire Liaison and welfare. For example they can help you Diversion Service if you have problems with; This is a NHS led service working in • Your housing police custody and the courts in South • Welfare benefits East, South West and North Hampshire. • Managing your money They assess and support vulnerable • Accessing health services people to access services that you • Issues with drug and alcohol need. Individuals who have mental • Finding work or a training course health problems, alcohol or substance • Helping you to find interesting misuse problems, learning difficulties, things in your area head injuries, autism, ADHD and other • Meeting new people and finding vulnerabilities can access this service. friends You can be any age. The three main Anybody can refer themselves on; aims of the service are to; • Tel: 0330 822 02082 (This phone • Support you to access other line is open mon-Friday, 9am-5pm) services • Email: hampshiresail@theyoutrust. • Provide reports to the courts org.uk • Support you to navigate through the criminal justice system • Liaise with your current care providers Basingstoke Team; • The Bridge Centre, new Road, Basingstoke, Hampshire. RG21 7PJ Tel: 01256 376813 Email: [email protected]
6 Community Projects Inclusion Service Provides a range of interventions Integrated Domestic Abuse for anyone aged 18 and over who Services Hampshire (IDASH) - are using drugs and/or alcohol or You Trust experiencing issues associated with its theyoutrust.org.uk use. IDASH provides refuge, resettlement, • 51 Bridge Street, Andover, outreach and domestic violence Hampshire SP10 1BG support. Tel: 03001240103 (Please chose option 8) • Tel: 03300165112 • In an emergency always call the Food Bank police on 999 Providing emergency food parcels to people in crisis. The quickest way to reach the food bank is to use the The Bridge telephone. www.thevalleychurch.co.uk Andover Provides a valuable service to the andover.foodbank.org.uk community of Test Valley. The Bridge • St John the Baptist RC Church, can provide hot food & drinks, laundry Alexandra Road, Andover, and washing facilities and advice and SP10 3AD support to homeless people Tel: 01264 362111 • The Bridge Romsey 33 Bridge Street, Andover SP10 1BE • Romsey Foodbank, Tel: 01264 335522 Freedom Centre, Unit 20, Romsey Industrial Estate, Greatbridge Road,Romsey Yellow Brick Road SO51 0HR www.ybrp.org.uk Tel: 01794 450451 or 07761 405870 Supports young families to become Email: [email protected]. more independent in life skills, uk encouraging them to return to further education and/or to enter the Unity - ‘Tenancy Project’ workplace. www.tvcs.org.uk • Winton Community Academy, Supports households back to London Road, Andover, SP10 2PS employment or training who are Tel: 01264 360 589 also threatened with homelessness/ Email: youngmumsmatter@gmail. financial exclusion com • Tel: 0330 400 4116 Email: [email protected] 7 Help Lines Samaritans Offering a safe place for you to talk any National Debt Line time you like, in your own way – about www.nationaldebtline.org whatever’s getting to you. You don’t • Tel: 0808 808 4000 have to be suicidal. • Tel: 116123 Email:[email protected] Women’s Aid – 24 hour national domestic Local Branches www.womensaid.org.uk • Winchester and district branch of Samaritans • Tel: 0808 200 0247 13 Upper High Street, Winchester, Email: [email protected] Hampshire, SO23 8UT • The Newbury Samaritans Victim Support 58 West Street, Newbury, www.victimsupport.org.uk Berkshire, RG14 1BD Free and confidential emotional and • Samaritans of Salisbury and practical help to anyone who has been District affected by crime in Hampshire and Isle 42 Milford Street, Salisbury, of Wight. Wiltshire, SP1 2BP • Tel: 0238 024 0616 or 0808 168 9111 • Basingstoke Samaritans 5 Essex Road, Basingstoke, Hampshire, RG21 7TA Refuge Free phone 24 hour national domestic violence helpline for women and children; • Tel: 08082000247
8 Independent Legal Shentons Advice • Star Lane, Staple Gardens, Winchester, Hampshire SO23 9AD Wiltshire Law Centre Tel: 01962 844855 The law centre provides free and Email: [email protected] confidential legal advice and representation in Welfare Benefits, Housing Law, Employment and Debts. National Organisations If you need advice in any of these that can help: areas they can help, subject to current eligibility. The Law Centre operates in Shelter the same way as any solicitors firm www.shelter.org.uk in the high street, in that they employ Specialist help in housing related advisors to provide high quality matters for anyone who is homeless professional legal services. or has a housing related problem. • Tel: 01793486926 Subjects covered include; disrepair, Email: [email protected] rent, illegal eviction, harassment, housing benefit, repossession and landlord/tenant disputes. Hampshire Family Law Closest Shelter Advice Service is: www.hampshirefamilylaw.co.uk • Thames Valley, 27 Church Street, • Tel: 0196286884 ot 02073530711 Slough, Email: info@hampshirefamilylaw. Tel: 0344 515 1380 or co.uk 0808 800 4444
Family and Child Law Solicitors National Centre for Domestic www.fclaw.co.uk Violence www.ncdv.org.uk • 21 Phoenix, Caxton Close, Andover, SP103FG To make a referral: Tel: 01264 326594 • Tel:02071868270 or 08009702070 Email: [email protected] • Txt NCDV to 60777 for a call back
Swain and Co • Tel: 0800 0351 999 or 0239 248 3322 [email protected]
9 ManKind Graham and Co new.mankind.org.uk • 13 London Street, Andover, Confidential helpline is available for SP10 2NU all men across the UK suffering from Tel: 01264 356500 domestic violence or domestic abuse Crown Residential Lettings, by their current or former wife or • 154 Junction Road, Andover, partner (including same sex partner). SP10 3JF If you are concerned for a male family Tel: 01264 333950 member or friend you can phone seeking information and advice on their Martin & Co behalf • 1 The Mall, Andover, SP10 1QL Tel: 01264 364293 • Tel: 0182334244 Bournes Lettings • 8 Swan Court, East Street, Andover, Private Renting: SP10 1EZ Tel: 01264 333222 Local Estate Agents William S Baxter Castles Properties Belvoir Lettings • 63 Charlton Road, Andover, • 18 Bridge Street, Andover, SP10 1BH SP10 3JY Tel: 01264 366611 Tel: 01264 337305 Ashwells Lettings Pearsons • 520 Andover House, George Yard, • 17-21 London Street, Andover, SP10 1PB SP10 2NU Tel: 01264 726054 Tel: 01264 351771 Brockenhurst Castles Properties • 1-3 London Street, Andover, • 8A High Street, Ludgershall, SP10 2PA SP11 9PZ Tel: 01264 350 350 Tel: 01264 792793 Your Move Lettings Karen Sykes • 23-25 London Street, Andover, SP10 • 29 London Street, Andover, 2NU SP10 2NU Tel: 01264 338299 Tel: 01264 332000 Connells Austin Hawk • Winchester House, Andover, Web Based Agency SP10 2EA • 1-2 Swan Court, Andover,SP10 1EZ Tel: 01264 726031 Tel:01264 350508
10 These websites are for information only Tenants Rights and not a recommendation from the Council. If you are a tenant or landlord and would like information and advice on Rightmove your rights and responsibilities, how to www.rightmove.co.uk deal with disagreements and fair rents, Zoopla you may find the following websites www.zoopla.co.uk useful: Spare Room • gov.uk/housing www.spareroom.co.uk • Housing Ombudsman service Gumtree www.housing-ombudsman.org.uk www.gumtree.com • Valuation Office agency Property Wide www.gov.uk/government/ www.propertywide.co.uk organisations/valuation-office- agency Flat Mate Rooms www.flatmaterooms.co.uk • Shelter www.shelter.org.uk Facebook en-gb.facebook.com • DCLG www.gov.uk Room Buddies www.roombuddies.co.uk
11 12 Test Valley Borough Council Housing and Environmental Health Service
Beech Hurst, Weyhill Road, Andover, Hampshire, SP10 3AJ Tel: 01264 368000
Former Magistrates Court, Romsey, Hampshire, SO51 8AQ Tel: 01794 527700 www.testvalley.gov.uk