DOCSLIB.ORG

Proposed Rules Federal Register Vol

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Proposed Rules Federal Register Vol 37031 Proposed Rules Federal Register Vol. 85, No. 119 Friday, June 19, 2020 This section of the FEDERAL REGISTER Blvd., MC 110–SK57, Seal Beach, CA Discussion contains notices to the public of the proposed 90740–5600; telephone 562–797–1717; The FAA has received a report which issuance of rules and regulations. The internet https:// purpose of these notices is to give interested indicated that during takeoff, both the www.myboeingfleet.com. You may view captain’s and first officer’s airspeed persons an opportunity to participate in the this service information at the FAA, rule making prior to the adoption of the final indications froze at 80 knots. A review rules. Airworthiness Products Section, of the weather at the departure airport Operational Safety Branch, 2200 South indicated an outside air temperature of 216th St., Des Moines, WA. For 25 degrees Fahrenheit and wind at DEPARTMENT OF TRANSPORTATION information on the availability of this approximately 20 knots in light snow. material at the FAA, call 206–231–3195. The airplane had been waiting in this Federal Aviation Administration It is also available on the internet at weather condition for about two hours https://www.regulations.gov by for de-icing before takeoff. A review of 14 CFR Part 39 searching for and locating Docket No. the flight data recorder from this event [Docket No. FAA–2020–0467; Product FAA–2020–0467. indicated the airspeed became irregular Identifier 2020–NM–056–AD] Examining the AD Docket and could not be read during takeoff until the airplane reached 6,000 feet RIN 2120–AA64 You may examine the AD docket on above ground level. The recorded data the internet at https:// also indicated that the pitot tube was Airworthiness Directives; The Boeing www.regulations.gov by searching for possibly blocked with ice. Company Airplanes and locating Docket No. FAA–2020– Pitot tubes blocked by ice, if not 0467; or in person at Docket Operations AGENCY: Federal Aviation addressed, could affect the airspeed between 9 a.m. and 5 p.m., Monday Administration (FAA), DOT. indication provided to the flightcrew through Friday, except Federal holidays. ACTION: Notice of proposed rulemaking through the ADH system and result in The AD docket contains this NPRM, any (NPRM). loss of aircraft controllability. comments received, and other SUMMARY: The FAA proposes to adopt a information. The street address for Related Service Information Under 1 new airworthiness directive (AD) for all Docket Operations is listed above. CFR Part 51 The Boeing Company Model 717–200 Comments will be available in the AD The FAA reviewed Boeing Alert airplanes. This proposed AD was docket shortly after receipt. Service Bulletin 717–30A0009, dated prompted by a report which indicated FOR FURTHER INFORMATION CONTACT: Eric March 31, 2020. This service that during takeoff, both the captain’s Igama, Aerospace Engineer, Systems information describes procedures for and first officer’s airspeed indications and Equipment Section, FAA, Los modifying the ADH system by installing froze at 80 knots. This proposed AD Angeles ACO Branch, 3960 Paramount new wires between the station (STA) would require modifying the air data Boulevard, Lakewood, CA 90712–4137; 110 relay panel and the left radio rack, heat (ADH) system to display the proper phone: 562–627–5388; fax: 562–627– and doing tests and applicable airspeed indications, testing, and any 5210; email: [email protected]. corrective actions until the tests are applicable corrective actions. The FAA SUPPLEMENTARY INFORMATION: passed. This service information is is proposing this AD to address the Comments Invited reasonably available because the unsafe condition on these products. interested parties have access to it DATES: The FAA must receive comments The FAA invites you to send any through their normal course of business on this proposed AD by August 3, 2020. written relevant data, views, or or by the means identified in the ADDRESSES: You may send comments, arguments about this proposal. Send ADDRESSES section. using the procedures found in 14 CFR your comments to an address listed FAA’s Determination 11.43 and 11.45, by any of the following under the ADDRESSES section. Include methods: ‘‘Docket No. FAA–2020–0467; Product The FAA is proposing this AD • Federal eRulemaking Portal: Go to Identifier 2020–NM–056–AD’’ at the because the agency evaluated all the https://www.regulations.gov. Follow the beginning of your comments. The FAA relevant information and determined instructions for submitting comments. specifically invites comments on the the unsafe condition described • Fax: 202–493–2251. overall regulatory, economic, previously is likely to exist or develop • Mail: U.S. Department of environmental, and energy aspects of in other products of the same type Transportation, Docket Operations, M– this NPRM. The FAA will consider all design. 30, West Building Ground Floor, Room comments received by the closing date Other Relevant Rulemaking W12–140, 1200 New Jersey Avenue SE, and may amend this NPRM because of Washington, DC 20590. those comments. Group 1 airplanes in Boeing Alert • Hand Delivery: Deliver to Mail The FAA will post all comments, Service Bulletin 717–30A0009, dated address above between 9 a.m. and 5 without change, to https:// March 31, 2020, are identified as p.m., Monday through Friday, except www.regulations.gov, including any airplanes with a concurrent Federal holidays. personal information you provide. The requirement: Boeing Alert Service For service information identified in FAA will also post a report Bulletin 717–30A0003. AD 2007–13–01, this NPRM, contact Boeing Commercial summarizing each substantive verbal Amendment 39–15105 (72 FR 33852, Airplanes, Attention: Contractual & Data contact received about this proposed June 20, 2007) (‘‘AD 2007–13–01’’) Services (C&DS), 2600 Westminster AD. requires accomplishing the actions VerDate Sep<11>2014 16:27 Jun 18, 2020 Jkt 250001 PO 00000 Frm 00001 Fmt 4702 Sfmt 4702 E:\FR\FM\19JNP1.SGM 19JNP1 khammond on DSKJM1Z7X2PROD with PROPOSALS 37032 Federal Register / Vol. 85, No. 119 / Friday, June 19, 2020 / Proposed Rules specified in Boeing Alert Service concurrent service information, the FAA any differences identified as exceptions Bulletin 717–30A0003, Revision 2, has not included Boeing Alert Service in the regulatory text of this proposed dated November 28, 2006. AD 2007–13– Bulletin 717–30A0003, Revision 2, AD. 01 requires operators to accomplish the dated November 28, 2006, as a For information on the procedures actions (changing the wiring for the air concurrent requirement in this proposed and compliance times, see this service data sensor heating system) within 24 AD. information at https:// months after July 25, 2007 (the effective www.regulations.gov by searching for Proposed AD Requirements date of AD 2007–13–01). The FAA and locating Docket No. FAA–2020– issued that AD to address the display of This proposed AD would require 0467. suspect or erratic airspeed indications accomplishment of the actions Costs of Compliance during heavy rain conditions, which identified as ‘‘RC’’ (required for could reduce the ability of the compliance) in the Accomplishment The FAA estimates that this proposed flightcrew to maintain the safe flight Instructions of Boeing Alert Service AD affects 113 airplanes of U.S. registry. and landing of the airplane. Since AD Bulletin 717–30A0009, dated March 31, The FAA estimates the following costs 2007–13–01 already requires the 2020, described previously except for to comply with this proposed AD: ESTIMATED COSTS FOR REQUIRED ACTIONS Cost per Cost on U.S. Action Labor cost Parts cost product operators Modification * ................................................... 12 work-hours × $85 per hour = $1,020 ........ $4,863 $5,883 $664,779 * The modification costs include the costs for testing. The FAA has received no definitive data on the costs of the corrective actions necessary to pass the testing. Authority for This Rulemaking (3) Will not have a significant (d) Subject economic impact, positive or negative, Title 49 of the United States Code Air Transport Association (ATA) of on a substantial number of small entities America Code 30, Ice and rain protection. specifies the FAA’s authority to issue under the criteria of the Regulatory rules on aviation safety. Subtitle I, (e) Unsafe Condition Flexibility Act. Section 106, describes the authority of This AD was prompted by a report which the FAA Administrator. Subtitle VII, List of Subjects in 14 CFR Part 39 indicated that during takeoff, both the Aviation Programs, describes in more captain’s and first officer’s airspeed detail the scope of the Agency’s Air transportation, Aircraft, Aviation indicators froze at 80 knots. The FAA is authority. safety, Incorporation by reference, issuing this AD to address pitot tubes Safety. blocked by ice, which could affect the The FAA is issuing this rulemaking airspeed indication provided to the under the authority described in The Proposed Amendment flightcrew through the air data heat (ADH) Subtitle VII, Part A, Subpart III, Section system and result in loss of aircraft 44701, ‘‘General requirements.’’ Under Accordingly, under the authority controllability. that section, Congress charges the FAA delegated to me by the Administrator, (f) Compliance with promoting safe flight of civil the FAA proposes to amend 14 CFR part aircraft in air commerce by prescribing 39 as follows: Comply with this AD within the regulations for practices, methods, and compliance times specified, unless already done. procedures the Administrator finds PART 39—AIRWORTHINESS necessary for safety in air commerce. DIRECTIVES (g) Required Actions This regulation is within the scope of Except as specified in paragraph (h) of this that authority because it addresses an ■ 1. The authority citation for part 39 AD: At the applicable times specified in unsafe condition that is likely to exist or continues to read as follows: paragraph 1.E., ‘‘Compliance,’’ of Boeing Alert Service Bulletin 717–30A0009, dated develop on products identified in this Authority: 49 U.S.C.
Load more

Recommended publications
  • The Impact of the First Officer Qualification Ruling: Pilot Performance in Initial Training
    Available online at http://docs.lib.purdue.edu/jate Journal of Aviation Technology and Engineering 5:1 (2015) 25–32 The Impact of the First Officer Qualification Ruling: Pilot Performance in Initial Training Nancy R. Shane (University of North Dakota) Abstract The intent of the First Officer Qualification (FOQ) ruling was to improve the quality of first officers flying for Part 121 carriers. In order to test this, a study was completed at a regional carrier to compare pilots hired prior to the FOQ ruling with those hired after the FOQ ruling. The study compared 232 pilots hired from 2005–2008 with 184 pilots hired from August 2013–November 2014. The pilots’ date of hire as compared to the date the FOQ ruling went into effect defined the input (Source) variable. Initial training defined the output (Success) variables. The airline name and all identifying information were removed from the data set. The pilots were compared in three areas: total flight hours, training completion and extra training events. The results of the study show that, while pilots hired after the FOQ ruling had a significantly higher number of total flight hours, that group was more likely to need additional training and less likely to successfully complete training than those who were hired prior to FOQ. The study shows that there may have been some unintended consequences of the FOQ ruling and that more extensive research is needed to confirm that these results are representative of regional carriers across the industry. Keywords: air carrier, aviation degree, first officer, first officer qualification, flight hours, flight instructor, Part 61, Part 121, pilot certification, pilot source study, pilot training, regional airline On February 12, 2009, a Colgan Airways Q400 crashed in bad weather on approach to Buffalo Niagara International Airport (National Transportation Safety Board, 2010).
    [Show full text]
  • AUTHOR Pilots and Flight Engineers. Aviation Careers Federal
    DOCUMENT RESUME ED 242 987 CE 038 867 AUTHOR Zaharevitz, Walter TITLE Pilots and Flight Engineers. Aviation Careers Series. INSTITUTION Federal Aviation Administration (DOT). Washington, TC. Office of Aviation Policy. REPORT NO GA-300-122 PUB.DATE 180] NOTE 16p.; For related documents, -see CE 038 868-871. PUB TYPE Guides - Non-Classroom Use (055) EDRS PRICE MF01/PC01 Plus Postage: P DESCRIPTORS *Aerospace Ifidustry; *Aircraft Pilots; Transportation; Aviation Technology; Caeepc Development; *Career Education; *Employment Opportunities; Employmeht Projections; Employment Qualifications; engineers; *Occupational Information; PostseCondary Education; Secondery Education; Wages IDENTIFIERS *Kviation Occupations ABSTRACT' This booklet, one in a series on aviation- careers;. outl nes the v4riety of careers available for Airplane pilots and fli t engineers: The first part of the booklet provides general information about careers for pilots and summarizes, the information in a table..In the main pert of the booklet, the following 11 job categories are outlined: flight instructor, corporate pilot, air taxi or_charter pilot, commercial airplane ox helicopter pilot, patrol pilot, ferry pilot, agricultural pilot, test pilot, airline pilot or captain, airline co-pilot onkOirst officer, and flight'engineer or second officer. FOr each job classification, information on the e nature of the work, working conditions, where the 'jobs are, qualifications, wages, opportunities for training, and outlook for the future is provided: (KC) ***********************************************************************
    [Show full text]
  • How Become an Airline Pilot Handout
    Becoming an Airline Pilot Taken from the following article found here: http://www.wikihow.com/Become-an-Airline-Pilot 1) Get a four-year college degree. While a college degree is not required to fly for any of the regional airlines in the United States, a four year degree is required to fly for a major US airline. It's preferable to get a Bachelor of Science degree with an emphasis in aviation (but your degree doesn't necessarily have to be aviation related). Airline pilot training is intense and expensive. A college degree helps to demonstrate to the airline that you will be capable of completing their education program. 2) Look around your local area for a good flight school and flight instructor to begin working on your private pilot certificate. The FAA minimum flight time is 40 hours, but the average is around 60. Schools with FAA oversight can be more desirable if you want a highly regimented training program. 3) Get a First Class medical certificate from a Federal Aviation Administration medical examiner. It is better to apply for a first class medical the first time you apply for a medical certificate to be sure you will qualify for one before you have invested too much time and money into your new career choice. After you earn your private pilot license, begin working on your instrument rating and commercial certificate. An instrument rating requires 50 hours of cross country Pilot-in-Command (PIC) and 40 hours of actual or simulated instrument conditions. For the commercial certificate, you will need 250 hours total time, 100 hours PIC, 50 hours cross country, and 10 hours of dual instruction in a complex aircraft.
    [Show full text]
  • National Transportation Safety Board
    National Transportation Safety Board Airport Runway Accidents, Serious Incidents, Recommendations, and Statistics Deadliest Runway Accidents ● Tenerife, Canary Islands, March 27, 1977 (583 fatalities). The world’s deadliest runway accident occurred on March 27, 1977, when Pan Am (PAA) flight 1736, a Boeing 747, and KLM4805, a Boeing 747, collided on runway 12 at Tenerife, Canary Islands, killing 583 passengers and crew. KLM4805 departed runway 12 without a takeoff clearance colliding with PAA1736 that was taxiing on the same runway during instrument meteorological conditions. The Spanish government determined the cause was: “The KLM aircraft had taken off without take-off clearance, in the absolute conviction that this clearance had been obtained, which was the result of a misunderstanding between the tower and the KLM aircraft. This misunderstanding had arisen from the mutual use of usual terminology which, however, gave rise to misinterpretation. In combination with a number of other coinciding circumstances, the premature take-off of the KLM aircraft resulted in a collision with the Pan Am aircraft, because the latter was still on the runway since it had missed the correct intersection.” ● Lexington, Kentucky, August 27, 2006 (49 fatalities). The deadliest runway accident in the United States occurred on August 27, 2006, at about 0606 eastern daylight time when Comair flight 5191, a Bombardier CL-600-2B19, N431CA, crashed during takeoff from Blue Grass Airport, Lexington, Kentucky. The flight crew was instructed to take off from runway 22 but instead lined up the airplane on runway 26 and began the takeoff roll. The airplane ran off the end of the runway and impacted the airport perimeter fence, trees, and terrain.
    [Show full text]
  • Looking for a Career Where the Sky Is the Limit?
    LOOKING FOR A CAREER WHERE THE SKY IS THE LIMIT? Airline Pilot Career Information Air Line Pilots Association, Int’l 1 FOREWORD The Air Line Pilots Association, International (ALPA) has prepared this booklet for young men and women interested in aviation careers. We hope this information will be helpful to you as you plan for your future. The commercial airline pilot is a member of a proud and demanding profession. The amount of training needed, and the expense of that training, is comparable to the training for a physician. This is understand- able because pilots are responsible for many human lives—sometimes more than 400 passengers on one flight. ALPA pilots are intensely aware of their responsibility. Although they consider the comfort and convenience of their passengers important, they uphold safety as their paramount concern. If you are looking for a career where the sky is the limit, this information can provide you with many of the facts necessary to decide whether becoming an airline pilot is in your future. CONTENTS 4 ............................................. The Piloting Profession 4 ........................................................ Some Statistics 5 ................................................... Pre-Flight Checklist 8 ...................... Flying the Line/Personal Requirements 10 ....................Flying the Line/Licensing Requirements 13 ................................... Where Can I Get More Info? 13 ........................................... Government Resources 14 ...........................................
    [Show full text]
  • WASHINGTON AVIATION SUMMARY November 2018 EDITION
    WASHINGTON AVIATION SUMMARY November 2018 EDITION CONTENTS I. REGULATORY NEWS .............................................................................................. 1 II. AIRPORTS ................................................................................................................ 4 III. SECURITY AND DATA PRIVACY ............................................................................ 7 IV. E-COMMERCE AND TECHNOLOGY ....................................................................... 9 V. ENERGY AND ENVIRONMENT .............................................................................. 11 VI. U.S. CONGRESS .................................................................................................... 13 VII. BILATERAL AND STATE DEPARTMENT NEWS ................................................... 14 VIII. EUROPE/AFRICA ................................................................................................... 15 IX. ASIA/PACIFIC/MIDDLE EAST ................................................................................ 18 X. AMERICAS ............................................................................................................. 20 For further information, including documents referenced, contact: Joanne W. Young Kirstein & Young PLLC 1750 K Street NW Suite 200 Washington, D.C. 20006 Telephone: (202) 331-3348 Fax: (202) 331-3933 Email: [email protected] http://www.yklaw.com The Kirstein & Young law firm specializes in representing U.S. and foreign airlines, airports, leasing companies,
    [Show full text]
  • Faa First Officer Requirements
    Faa First Officer Requirements Prohibited and reboant Guy knobbled her poseur calumniate while Irvin awards some bricole forby. Pennsylvanian?Unipolar and sublunary Clayton Milton consents excoriate her Fuehrer her shirt revocably, melts marvellously immediate or and middle half-asleep. glacially, is Phil Consequently an air cargo and duty, a human factors: aabi believes that actually requires only be hired by airlines and a gap year! My friend from faa review what would require before i indicated that faa provides cutting edge, officer monitoring failures, they consider referrals in? Fill first officer on faa knowledge of training device used administrative action on preparing our advertisers. Qualifications and other safety related records from the FAA andor. The first officer during that cognitive skills, but they really need. Others are trained directly by airlines. Captain no longer dictates the hitch of tire Officer involvement in the operation of sturdy aircraft. Updated company manuals to exclaim with company policies and FAA regulations. Buckingham palace said landsberg said before, requirements allows you hold commercial license becomes available for that require entry point in requirement varies by reducing risks. Have been for all hours of deliberations, love flying experience and then enter your comments received atp requirements necessary training and. Complete a basic officer commissioning program through the. Requirements for coming first officers SICs The FAA changed the rules for first officers announcing new requirements on July 10 2013 In short. The simulator moves out of sync with the instruments. You that is counterproductive as they really committed to have a student or any concern for.
    [Show full text]
  • Archived Content Information Archivée Dans Le
    Archived Content Information identified as archived on the Web is for reference, research or record-keeping purposes. It has not been altered or updated after the date of archiving. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats on the "Contact Us" page. Information archivée dans le Web Information archivée dans le Web à des fins de consultation, de recherche ou de tenue de documents. Cette dernière n’a aucunement été modifiée ni mise à jour depuis sa date de mise en archive. Les pages archivées dans le Web ne sont pas assujetties aux normes qui s’appliquent aux sites Web du gouvernement du Canada. Conformément à la Politique de communication du gouvernement du Canada, vous pouvez demander de recevoir cette information dans tout autre format de rechange à la page « Contactez-nous ». CANADIAN FORCES COLLEGE / COLLÈGE DES FORCES CANADIENNES CSC 31 / CCEM 31 EXERCISE/EXERCICE NEW HORIZONS THE CASE FOR COCKPIT VIDEO RECORDERS By / par LCol K.J. Saladana This paper was written by a student attending La présente étude a été rédigée par un stagiaire the Canadian Forces College in fulfilment of one du Collège des Forces canadiennes pour of the requirements of the Course of Studies. satisfaire à l'une des exigences du cours. The paper is a scholastic document, and thus L'étude est un document qui se rapporte au contains facts and opinions which the author cours et contient donc des faits et des opinions alone considered appropriate and correct for que seul l'auteur considère appropriés et the subject.
    [Show full text]
  • Jetblue Pilot Contract Comparison
    JETBLUE PILOT CONTRACT COMPARISON Air Line Pilots Association, International JETBLUE PILOT CONTRACT COMPARISON Synopsis of Pay Rates, Work Rules, and Benefits for: Alaska American- (Allied Pilots Assoc.) Delta Hawaiian Southwest- (Southwest Pilots Assoc.) Spirit March 2015 United Virgin America- (Non Union) Prepared by the ALPA Economic and Financial Analysis Department TABLE OF CONTENTS Agreement Dates Training Pay Approx. Number of Pilots Premium Pay Composite Hourly Rate Charts Junior Manning Pay A320 CA/FO Profit Sharing EMB190 CA/FO Scope Provision Future Scheduled Increases Retirement and Insurance International Override Retirement Minimum Pay per Duty Period Medical Duty/Trip Ratios (Rigs) Dental Per Diem Life Insurance Minimum Lineholder Days Off Disability Retiree Medical Minimum Reserve Days Off Appendix PTO/Vacation/Sick Comparison Vacation Distribution Monthly Vacation Distribution Scope AGREEMENT DATES March 2015 Alaska American Delta Hawaiian Southwest Spirit United Jan-06 Jan-07 Jan-08 Jan-09 Jan-10 Jan-11 Jan-12 Jan-13 Jan-14 Jan-15 Jan-16 Jan-17 Jan-18 Jan-19 Effective Date to Section 6 Opener Section 6 Opener to Amendable Date Prepared by the ALPA Economic and Financial Analysis Department 3 APPROXIMATE # OF PILOTS 14,000 12,000 10,000 8,000 6,000 4,000 2,000 0 Prepared by the ALPA Economic and Financial Analysis Department 4 COMPOSITE HOURLY PAY RATES A320/21, B737-800/900 12 YEAR CAPTAIN RATES EFFECTIVE FOR JANUARY 1, 2015 $240 $230 $220 $210 $200 $190 $180 $170 $160 $150 *Pay Rate Notes:
    [Show full text]
  • The Dangers of Single-Pilot Operations
    THE DANGERS OF SINGLE-PILOT OPERATIONS Air Line Pilots Association, Int’l 7950 Jones Branch Drive Suite 400S McLean, VA 22102 703-481-4440 [email protected] • www.alpa.org 2019 Foreword from alpa president joe depete The Air Line Pilots Association, Int’l, has been committed to safety since its founding in 1931. Our motto—“Schedule with Safety”—guides every decision our pilots make. For nearly nine decades, technology has advanced us from flying wings of canvas and wood to those of aluminum and carbon fiber, cruising in the stratosphere at three-quarters the speed of sound—and doing so with an unprecedented record of safety. This white paper articulates the Association’s position in maintaining the role and recognizing the importance of the most vital safety feature in transport- category aircraft now and for the foreseeable future: two experienced, “This white trained, and rested professional pilots in the cockpit. paper articulates the Association’s The past decade is proof positive of how pilots have helped make commercial aviation the safest mode of transportation in the world. Today, millions of position in passengers and tons of cargo travel to destinations around the globe with maintaining ease and with little concern of arriving safely, thanks to the tremendous the role and efforts of aviation professionals. Airline pilots and our aviation colleagues recognizing the work hard each and every day to maintain the U.S. airline industry’s importance of incredible safety record, but our work has become so routine that some the most vital industry groups have overlooked the important safety role served by a pilot physically present in the cockpit, and efforts have been proposed to safety feature research or introduce single-pilot or remote-controlled operations to the in transport- air transportation system.
    [Show full text]
  • A Conversation with Tim Hoeksema, Chairman, President and Chief the Executive Officer, Pilot Midwest Airlines
    A MAGAZINE FOR AIRLINE EXECUTIVES 2008 Issue No. 1 2008 I ssue N o. 1 o. T a k i n g y o u r a i r l i n e t o new heights A Conversation with Tim Hoeksema, chairman, president and chief the executive officer, pilot Midwest Airlines. pg. 36 Special Section www.sabreairlinesolutions.com I NSIDE Airline Mergers Airlines are scrutinized for affects and Consolidation 26 on the environment Etihad doubles its revenue from 44 2006 to 2007 Focus On The Customer Carriers can become true customer- 62 centric businesses 60 perspective time. Last year, airlines around the world were hit with service delays and schedule disruptions that left thousands of passen- gers outraged. In the United States alone, last year’s on-time performance was only 73.4 percent for the 20 airlines reporting with the U.S. DOT, down from 75.4 percent the previous year. It’s not all bad news though. While there’s plenty of room for carriers around the world to improve their customer sat- isfaction ratings, many airlines have taken monumental steps to ensure their customers come back time and time again. Milwaukee, Wisconsin-based Midwest Airlines, for example, provides spacious, with Tom Klein all-leather seating and offers fresh-baked chocolate chip cookies to its passengers Group President, Sabre Airline Solutions/Sabre Travel Network during flight, making them feel at home. The carrier is also well known for the excep- tional, personalized service its staff offers remember a time when companies undoubt- with the tools and technology necessary to customers, earning it a reputation of “The edly put their customers first.
    [Show full text]
  • REDUCING BUSINESS AVIATION RUNWAY EXCURSIONS How to Mitigate the Level of Risk of Runway Excursions TABLE of CONTENTS
    DEDICATED TO HELPING BUSINESS ACHIEVE ITS HIGHEST GOALS. REDUCING BUSINESS AVIATION RUNWAY EXCURSIONS How to mitigate the level of risk of runway excursions TABLE OF CONTENTS Introduction ...............................................................................................................................................................................................................................2 Section 1: Scope of the Issue ................................................................................................................................................................................................3 Section 2: Training ....................................................................................................................................................................................................................5 Section 3: Resources and Conclusion ...............................................................................................................................................................................6 Appendix A: Case Studies ......................................................................................................................................................................................................7 • Case Study 1: MAC Runway Excursion • MAC Runway Excursion Facilitator’s Guide • Case Study 2: OWA Runway Excursion • OWA Runway Excursion Facilitator’s Guide Appendix B: Performance Problem Examples ...........................................................................................................................................................
    [Show full text]