Your Strong Partner in Property Damage Control Always by Your Side
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Your strong partner in Property Damage Control Always By Your Side. Your By Always Welcome to POLYGONVATRO It is the combination of people, knowledge and technology that makes us the global expert in property damage control. We prevent, control and mitigate the effects of water, fire and climate – and we have over 40 years of experience. For the purpose, clearly determined values define our actions – integrity, excellence and empathy. We are reliable, we convince throughout quality service and we show understanding for our customers in inadvertent circumstances. In the end, any occurrence of loss or damage represents extraordinary circumstances for the parties involved. Please refer to the following pages for additional information. Contents About Polygon 2 Our Values: 4 Integrity, Excellence, Empathy Customer Segments 6 Always By Your Side. Claim reported? 8 This is what happens next! Water damage restoration 10 Leak detection, Drying Fire damage restoration 14 3D-Laserscanning Smell and mould 16 Restoration 17 Climate 18 Construction drying and heating Event air-conditioning Trade and industry 22 Major & Complex Claims The Technical Centres 24 The benefits of doing business with POLYGONVATRO Technical reconditioning 26 Remediation of wind turbines 28 Our own scaffolding systems 30 Car recovery PRIMO+ 32 International contacts 35 Worldwide expert in Property Damage Control: the Polygon Group 14 countries 3 continents employees* Europe 4.500 300 depots* North America yearly assignments* 350.000 South East Asia POLYGONVATRO is a part of the conservation of sophisticated plant, worldwide represented Polygon Group machinery and equipment such as wind over 70 with its headquarters in Sweden. We energy equipment or motor vehicles. combine global strength and local Nor do we ‘rest on our laurels’, but we branch offices presence. We have over 70 branch extend our wealth of knowledge offices in Germany, as well as the continually and seek ever newer ways Customer Service Center in Olpe and and means for providing effective over the Technical Centres in Wenden and problem solutions. Magdeburg. Therefore we can react rapidly and professionally to all kinds of Our pretensions are great. We seek to be 93.000 property damage, and have over 1.900 the best in the business. We promise to yearly assignments* employees available for this service. be ‘Always By Your Side’. This means we are reliably and quickly on site, to provide The restoration of fire and water damage active backup support and restrict the employees* is our core competence. In addition, we scale of the damage by direct offer climate solutions and special intervention. Our reputation speaks for services, which are vital for the itself in this regard. 1.900 * Figures are approximate 2 POLYGONVATRO POLYGONVATRO 3 Integrity, Excellence, Empathy These are our values, which make us unique Integrity Honesty, responsibility and reliability represent an absolute must in our business. Ultimate customers are often in an extremely difficult situation after suffering fire- and water damage and immediately need a strong Values are an integral part of partner at their side. Even insurance companies, our philosophy. These deter- domestic housing associations and business enterprises mine the quality of the our day- from trade and industry need to be able to rely on our services. We actually live our integrity towards our to-day dealings, they guide our customers – also towards our workforce. decision-taking and influence how we deal with our staff and customers. We seek to grow on the basis of these values. We desire to be judged today and in future on the basis of these values. These values represent the benchmark, which sets us Excellence apart from our competitors and makes us and our services Whoever lives quality, does not just rest upon technical unique. knowledge and experience. The ongoing extension and improvement of own know-how is important in order to remain up-to-date. Therefore we seek to be a knowledge leader and a recognised expert in our specialist spheres. It is this aspiration for innovation and optimisation that drives us onward. We are market leader in Europe, and we see it as its duty to lead progress and never be satisfied with second best. Empathy The experience of damage by fire or water often means stress for those affected as well as uncertainty. It is therefore even more important to demonstrate readiness to be of assistance and show all round understanding in such cases. We seek to treat our customers with respect and we are prepared to stand by our customers under such circumstances. It is our general target to remedy the situation and attempt to avoid any consequential loss or damage, but also to be able to calm customers down and thus satisfy their immediate needs. This also requires empathy and commiseration. We try to understand, before asking for understanding. 4 POLYGONVATRO POLYGONVATRO 5 Our costumers … … our services From small water damages to Always By Your Side. Major & Complex Claims availability prevention over 93.000 re-opening of business operations first-aid yearly assigments* causation research reinstatement of plant and (e.g. leak detection) machinery * Figures are approximate property restoration (e.g. drying, inventory renovation) claim protocol and recommendations dismantling and decontamination business enterprises private domestic the public insurers and from trade and households sector agents industry small to medium-sized Prevention, damage control and remediation damages from small water damages to major and complex claims We service more than 93.000 projects We are capable of processing small cases smooth IT-backed up development of annually and cover a broad spectrum of of water damage as well as large trade the statuses confronted, make us a loss or damage circumstances of various and industrial insurance claims, rapidly reliable partner for insurers and agents. degrees of scale and gravity. Our and expertly. The complexity of the In this regard, we prove to be an customers originate from the private cases of loss or damage determines the understanding helper for private sector as well as from the public sector required procedure. Is a project manager customers as well as an expert in and from trade and industry at large. We needed? How many visits on site will be property damage control for companies. particularly entertain partnerships with required? What competent authorities insurers and agents, with whom we need to be continuously informed of the collaborate closely in matters of actual status of any one project? insurance claim services. Ongoing communication, professional insurance claim management and a 6 POLYGONVATRO POLYGONVATRO 7 Claim reported? This is what happens next! Because of our many years of experience with a great variety of customers – including individual domestic households right through to large business concern customers – we are in a position to react rapidly. In this respect, we deliver standardised and tailor-made solutions for all kinds of property damage. Here we show how the reporting works, and how customers can rely on us. 1 Telephone contact with the customer: In case of a report from an agent, we will call back the person or organisation Always By Your Side. With this promise, to show local presence and to be exactly days each year. We uses only our own experiencing the damage on the same day and within one hour. we find the right solution for all kinds of there, where customers need our staff for the purpose. Customer requests property damage. We prevent, control assistance. Our committed workforce is are thus dealt with direct by us. Thanks to 2 Visits on site on the next working day: We will call at the site on the next working day, in order to view the damage and obtain an idea of the extent of the situation, in order to coordinate the more important consequential countermeasures. and mitigate. Slim line procedures, competent and reliable, so that our slimline administrative procedures and specialist knowledge and techniques customers are able to return to day-to- professional software, the staff members 3 Sending of the claim protocol: We will inform the insurers about the extent and make an appropriate offer. make for a high quality standard. Because day activities and business as quickly as can react directly to enquiries and get the 4 Offer and order: We will submit an offer within 4 working days of the initial visit on site. of our amassed experience with a great possible. countermeasures against the damage number of various and differential underway promptly and in real time. 5 Damage restoration: We will commence work with its countermeasures on the working day after receipt of the relative projects each year, we are able to develop order. 24-hour charge-free service: the and fine-tune our services increasingly. Customer Service Centre 6 Acceptance by the customer: As soon as all the services on site are completed, acceptance procedures are initiated for the This does not however mean, that we In the Customer Service Centre in Olpe customer, together with a detailed acceptance protocol. loose sight of the requirements of our specially trained and highly qualified staff ü Invoice of the services provided: Within 4 working days, we will present the customer with a verifiable invoice for the customers. We run over 60 branch offices members answer the calls of customers – attention of the insurers. throughout Germany, so that we are able and they do so round the clock and 365 6 5 3 4 2 1 8 POLYGONVATRO POLYGONVATRO 9 Leak detection: Small causes, great effect The cause of water damage is not always as obvious as causes inflicted by storm damage or flooding. Sometimes, just a small leak in a pipe can be the cause, which can with time lead to large- scale damp walls and floors.