NEW YORK ‐ Vol. 2 2017 May 23 - 27
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Hotel Koe, Tokyo
Best Urban Hotels 2018 OUR JUDGES Jasmi Bonnén Beauty entrepreneur, Copenhagen Aric Chen Design curator, Shanghai Natasha Jen Designer, New York Cherine Magrabi Creative director, Beirut Fernanda Marques Architect, São Paulo Makgati Molebatsi Art consultant, Johannesburg BEST OF THE REST Almanac, Barcelona Ace Hotel, Chicago Nobis, Copenhagen Mondrian Doha, Doha Bulgari Resort, Dubai Eden Locke, Edinburgh Puro, Gdańsk The Fontenay, Hamburg Macq 01, Hobart The Murray, Hong Kong Room Mate Emir, Istanbul Hallmark House Hotel, Johannesburg Verride Palácio Santa Catarina, Lisbon The Mandrake, London The Principal, London ban The NoMad, Los Angeles Ur Ho st t e e Hotel Monville, Montreal ls B 2 Roomers, Munich 0 1 8 Freehand, New York Winner Made, New York Moxy Times Square, New York Moxy Osaka Honmachi, Osaka Hôtel National des Arts et Métiers, Paris W Panama, Panama City The Hoxton, Paris Tribe Hotel, Perth Dream world Fera Palace Hotel, Salvador This year’s Best Urban Hotel, a fantastically furnished Sicilian palazzo, The Middle House, Shanghai plus three runners-up, as voted for by our jet-setting judging panel The Sukhothai, Shanghai Andaz, Singapore Six Senses Duxton, Singapore Asmundo di Gisira Paramount House Hotel, Sydney Catania The Vera, Tel Aviv The Broadview, Toronto Like many palazzi, Asmundo di Gisira, the public space celebrates the myth of FROM ABOVE LEFT, Hotel Indigo, Warsaw a converted 18th-century pile in Sicily’s Billonia, with a painting of the goddess by CEMENT TILES IN THE COVERED COURTYARD; second largest city, hides -
The Future of Guest Experience by Samantha Shankman
The Future of Guest Experience By Samantha Shankman Interviews with CEOs Skift Books of the world’s top hotel brands 2015 The Future of Guest Experience By Samantha Shankman with Greg Oates and Jason Clampet Skift Books 2015 The Future of Guest Experience By SAMANTHA SHANKMAN with GREG OATES, JASON CLAMPET AND SKIFT Published in 2015 by SKIFT 115 W. 30th St. Suite 1213 New York, NY 10001 USA On the web: skif.com Please send feedback to [email protected] Publisher: Skif Editor: Jason Clampet Copyright © 2015 Skif All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording or any information storage and retrieval system, without prior permission in writing from the publisher 4 Table of Contents The Global Chains Luxury and Lifestyle Brands Craig Reid Auberge Resorts Frits van Paasschen J. Allen Smith 69 Starwood Four Seasons 8 41 Niki Leondakis Commune Hotels Christopher Nassetta Greg Dogan 72 Hilton Worldwide Shangri-La Hotels & Resorts 12 45 Insights: Kimpton and the Rise of Boutique Hotels Arne Sorenson Nicholas Clayton 75 Marriott International Jumeirah 16 47 Jason Pomeranc SIXTY Hotels Insights: Georgetown Herve Humler 76 University Rethinks Ritz-Carlton Executive Training 50 Brooke Barrett 19 Denihan Hospitality Group Sonia Cheng 79 David Kong Rosewood Hotel Group Best Western International 52 Larry Korman 21 AKA Insights: Luxury Hospitality 81 Mark Hoplamazian Returns to the Human Hyatt Hotels Element Insights: How Alex 24 54 Calderwood’s -
2018 Hotel Brand Reputation Rankings: USA & Canada
REPORT 2018 Hotel Brand Reputation Rankings: USA & Canada October 2018 INDEX Introduction 4 Methodology 6 The Importance of Brand Reputation 7 Key Data Points: All Chain Scales 8 Key Findings 9 Summary of Top Performers 10 ECONOMY BRANDS Overview 13 Top 25 Branded Economy Hotels 14 Economy Brand Ranking 15 Economy Brand Ranking by Improvement 16 Economy Brand Ranking by Service 17 Economy Brand Ranking by Value 18 Economy Brand Ranking by Rooms 19 Economy Brand Ranking by Cleanliness 20 Review Sources: Economy Brands 21 Country Indexes: Economy Brands 22 Response Rates: Economy Brands 22 Semantic Mentions: Economy Brands 23 MIDSCALE BRANDS Overview 24 Top 25 Branded Midscale Hotels 25 Midscale Brand Ranking 26 Midscale Brand Ranking by Improvement 27 Midscale Brand Ranking by Service 28 Midscale Brand Ranking by Value 29 Midscale Brand Ranking by Rooms 30 Midscale Brand Ranking by Cleanliness 31 Review Sources: Midscale Brands 32 Country Indexes: Midscale Brands 33 Response Rates: Midscale Brands 33 Semantic Mentions: Midscale Brands 34 UPPER MIDSCALE BRANDS Overview 35 Top 25 Branded Upper Midscale Hotels 36 Upper Midscale Brand Ranking 37 Upper Midscale Brand Ranking by Improvement 38 Upper Midscale Brand Ranking by Service 39 Upper Midscale Brand Ranking by Value 40 Upper Midscale Brand Ranking by Rooms 41 Upper Midscale Brand Ranking by Cleanliness 42 Review Sources: Upper Midscale Brands 43 Country Indexes: Upper Midscale Brands 44 Response Rates: Upper Midscale Brands 44 Semantic Mentions: Upper Midscale Brands 45 Index www.reviewpro.com -
Identifying Your Learning Goals
Unit One: Identifying Your Learning Goals Project Hotel T.E.A.C.H Curriculum 1 Center for Immigrant Education and Training (ACE) LaGuardia Community College Hotel TEACH Lesson Plan Unit 1, Lesson 1 Introducing Yourself Objective Sts introduce themselves according to the audience, using either a formal or an informal register. EFF Skill Sets Speak so Others Can Understand: Organize and relay information to effectively serve the purpose, context and listener. Industry Skill Sets Communicate with Others Activity 1: Analyzing Self-Introductions T starts the class by introducing him/herself using the following format: Good morning! My name is xxx. I’m an ESL teacher. I’ve been working at LaGuardia since ------. T asks class to stand up and get in a circle so everyone can see and hear each other; they will go around the circle and introduce themselves in a similar way. T models the introduction again and asks Sts to go around the circle. T asks Sts to brainstorm some of the characteristics of a good introduction. T writes them on the board. Speak loudly; pronounce your name clearly; make eye contact; smile; shake hands; use a positive forward motion, etc. T asks Sts to watch again, and models the introduction again, in a less effective fashion (looking down; reading from a piece of paper; mumbling, etc.), and elicits from Sts the differences between the two performances and asks Sts: Do you speak differently to your co-workers, supervisors and guests? Why? What are some differences? Now T asks Sts to go around the room again and pretend that they are all supervisors and to introduce themselves. -
2005 Manhattan Hotel Market Overview Page 1 of 22
HVS International : 2005 Manhattan Hotel Market Overview Page 1 of 22 Manhattan Hotel Market Overview HVS International, in cooperation with New York University’s Preston Robert Tisch Center for Hospitality, Tourism, and Sports Management, is pleased to present the eighth annual Manhattan Hotel Market Overview. In 2004, the Manhattan lodging market experienced an impressive recovery, with a RevPAR increase of 22% compared to 2003. From March through December of 2004, the market recorded double-digit growth in RevPAR each month, ranging from a high of 41% in April to a low of roundly 17% in October. At 83.2%, overall occupancy reached close to the historical peak achieved in 2000 (at 83.7%) while marketwide average rate was less than 10% below the 2000 level. Occupancy and average rate in 2005 should surpass 2000 levels. Due to limited new supply and increased compression resulting from near-maximum-capacity occupancy levels, overall RevPAR will experience double-digit growth for the next few years. Based on an overall improved economic climate, strong barriers to entry, limited new supply, and increased compression, we forecast the Manhattan lodging market to achieve a robust ±17% RevPAR growth in 2005. HVS International HVS International is a global consulting and services organization focused on the hotel, restaurant, timeshare, gaming, and leisure industries. Its clients rely on the firm’s specialized industry knowledge and expertise for advice and services geared to enhance economic returns and asset value. Through a network of 23 offices staffed by more than 200 seasoned industry professionals, HVS offers a wide scope of services that track the development/ownership process. -
Worlds Most Popular Luxury Hotel Brands 2015
1 FOREWORD The internet mediates a new relationship between Commentators and customers are challenging brands and consumers, putting customers the value of hotel star ratings and travellers are increasingly in control of brand perception over questioning which sources of information they organisations. Advances in technology (apps, niche should trust in the face of the numerous alternative social networks and crowdsourcing) have continued lists that purport to evaluate luxury hotels. to empower people beyond their previous role of more or less passive consumers to become proactive What we do know is that more than brand or media critics, champions and commentators. propaganda, today’s digitally-native guest relies on their own experience and, crucially, that relayed by This shift in power away from companies – the friends and family. This popular commentary has ‘democratisation’ of brands – is changing the art been fuelled by portals such as TripAdvisor, of branding and testing established marketing TripExpert, Booking.com and Ctrip and is forcing mechanisms. Unprecedented market transparency the industry uncomfortably away from self-rating means that without doubt brands are being to being rated. fabricated in the minds of the consumer – the sum of their thoughts and feelings about services and Travellers are developing a more sophisticated set products – rather than in the factory of a producer. of references and an opinionated view of the world upon which a truer assessment of the hospitality Nowhere is this phenomenon more apparent than industry is emerging and shaking up conventional in the hospitality industry, in which historically, perceptions. This quest for authenticity and the rise hoteliers have devised their own star classifications of peer-to-peer influence also explains the to denote their levels of service and facilities. -
2007 Manhattan Hotel Market Overview Page 1 of 28
HVS Hospitality Services : 2007 Manhattan Hotel Market Overview Page 1 of 28 Manhattan Hotel Market Overview HVS Hospitality Services, in cooperation with New York University's Preston Robert Tisch Center for Hospitality, Tourism, and Sports Management, is pleased to present the tenth annual Manhattan Hotel Market Overview. A slight uptick in Manhattan’s occupancy level in 2006 led to a record high of 85.0%. Despite a virtually stable occupancy, the Manhattan lodging market registered a 13.4% increase in RevPAR compared to 2005, continuing its impressive performance. The market’s RevPAR gain was supported by double-digit growth in average rate each month of the year, with the exception of December, causing year-end 2006 average rate to exceed the 2005 level by 13.2%. The high rates registered by the Manhattan lodging market were caused primarily by continued strong demand levels in 2006, allowing hotel operators to be more selective with lower-rated demand and increasingly boost rates, thereby accommodating greater numbers of higher-rated travelers. We note that the market’s overall occupancy level of 85.0% in 2006 highlights the underlying strength of the Manhattan market, which continued to operate at near-maximum-capacity levels. Because of a further decline in supply in 2006, the market continued to experience many sell-out nights, causing a significant amount of demand to remain unaccommodated. Given the larger-than-ever construction pipeline in Manhattan, a substantial portion of previously unaccommodated demand is expected to be accommodated in the future. Manhattan’s marketwide occupancy and average rate both achieved new record levels in 2006, and we expect the positive trend to continue in 2007. -
Hotel Development in NYC Hotel Development In
Hotel Development in NYC Hotel Development in NYC Welcome to New York. From the Bronx to Brooklyn, across Queens to Staten Island’s new North Shore, new hotel properties are joining the dynamic developments in Manhattan, as the hotel pipeline in New York City continues to outpace the US growth picture. With a range of ground up new buildings, restorations of historic buildings, and expansions, the outlook for new inventory supports the city’s Welcome. Always. message to visitors offering accommodations to suit all traveler needs and preferences. Over the past decade the city has attracted new brands, international properties, authentic neighborhood independents, and a wide-ranging collection of select service brands, business class hotels, lifestyle and boutique properties, and new luxury destinations. This report covers almost 200 hotels and projects, including almost a dozen new entries, that represent an additional 20,000 rooms to the city’s already diverse inventory. At the current pace, the city is expected to reach almost 139,000 rooms in active inventory by the end of 2021. For calendar year 2018, 18 new hotels opened with a total of approximately 3,400 rooms added to the City’s supply. Among the new openings are the upscale Park Terrace across from Bryant Park in midtown, the Aliz Hotel Times Square, the City’s first TownePlace Suites by Marriott, the Insignia Hotel in Brooklyn, a member of the Ascend Collection, Mr. C Seaport, a Leading Hotels of the World member, and The Assemblage John Street, a co-working space with extended stay accommodations in Lower Manhattan. -
Family Tree: Global Hotel Companies and Their Brands
Family Tree: Global hotel companies and their brands This family tree is organized by parent company and lists hotel brands that had properties open as of 31 December 2014. PARENT COMPANY BRAND PARENT COMPANY BRAND 25Hours Hotels 25Hours Hotels Arcadia Hotels Af Arcadia Hotels Af 7 Days Inn 7 Days Inn Archipelago International Aston International A Victory Hotels A Victory Hotels Archipelago International Fave Hotels Abad Group Abad Hotels & Resorts Archipelago International Kamuela Villas Abba Abba Archipelago International Neo Hotels Abotel Abotel Archipelago International Quest Hotels Abou Nawas Abou Nawas Arcona Hotels Arcona Hotels Absolute Hotel Services Group Eastin Arcotel Hotels Arcotel Hotels Absolute Hotel Services Group Eastin Easy Aristos Hotels Aristos Hotels Absolute Hotel Services Group U Hotels & Resorts Arora Arora Accor Adagio City Aparthotel Aryaduta Hotel Group Aryaduta Hotel Accor All Seasonshotels As Hotels As Hotels Accor Caesar Park Hotels Ascott Group Ascott Accor Coralia Ascott Group Citadines Accor Etap Hotel Ascott Group Somerset Hotels Accor Grand Mercure Ashok Ashok Accor Hotel F1 Atahotels Atahotels Accor Hotel Formule 1 Atlantic Hotels Atlantic Hotels Accor Hotel Ibis Atton Hotels S.a. Atton Hotel S.a. Accor Ibis Budget Austria Trend Hotels & Resorts Austria Trend Hotels & Resorts Accor Ibis Styles Avari Hotels Avari Hotels Accor Libertel Axel Hotels Axel Hotels Accor Mercure Hotels Ayre Hoteles Ayre Accor Mgallery Hotel Collection Ayres Hotels Ayres Accor Novotel Hotels Azalai Hotels Azalai Hotels Accor -
Winner-Take-All Approach Could Put Next-Gen Pay Phones on Hold
GOTHAM GIGS A FOUNDATION OF JUSTICE Ford exec’s values shaped by horror CRAIN’S® of apartheid P. 7 NEW YORK BUSINESS VOL. XXX, NOS. 27, 28 WWW.CRAINSNEWYORK.COM DOUBLE ISSUE JULY 7-20, 2014 PRICE: $3.00 Farm-to-table 2.0 Tech fuels boom in online grocers who get fresh food to customers faster BY MATTHEW FLAMM Technology has come to the farm-to-table movement, and the market for organic squash blossoms, pastured eggs, artisanal cheese and hor- mone-free ham may never be the same again. The ease with which the grocery supply chain can now be managed through software and mobile devices has driven an explosion of invest- ment in food and grocery e-commerce startups—close to $500 million in the past year. That’s helped spawn growth in the farm-to-table niche—and in its East Coast epicenter, Brooklyn. Competition has grown so intense among local-food delivery firms and entrenched players like FreshDirect that one Brooklyn startup, Farmigo, recently switched its focus from the boroughs to the suburbs. Experts say a historic shift in the formerly sleepy sector is taking place as a result of new technology meeting pent-up demand. “Distribution has always been the biggest problem for the local-food movement,” said Carlotta Mast, senior director of content at New Hope Natural Media, which covers the natural foods industry. The startups bring an Amazon.com-like user experience to the traditional farmers See FARM-TO-TABLE on Page 29 YES, HE DELIVERS: SALES$620B OF GROCERIES $56.9BSALES OF ORGANIC $486MAMOUNT VENTURE Benzi Ronen has nationwide in 2013 and natural foods CAPITALISTS invested in shifted Farmigo’s nationwide in 2013 grocery e-commerce focus to the suburbs, companies in the year though the company is ended March 31 headquartered in Brooklyn. -
Investor Presentation July 2018
Presentation1 Agenda Page Investor Presentation July 2018 [ C L I E N T N A M E ] Disclaimer This presentation contains forward-looking statements that relate to future events or our future financial performance. We generally identify forward-looking statements by terminology such as “may,” “will,” “should,” “expects,” “plans,” “anticipates,” “could,” “intends,” “target,” “projects,” “contemplates,” “believes,” “estimates,” “predicts,” “potential,” “opportunity” or “continue” or the negative of these terms or other similar words. These statements are only predictions. The outcome of the events described in these forward-looking statements is subject to known and unknown risks, uncertainties and other factors that may cause the Trust’s or our industry’s actual results, levels of activity, performance or achievements to be materially different from any future results, levels of activity, performance or achievements expressed or implied by these forward-looking statements. Please refer to the “Risk Factors,” “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and “Business” sections of our Annual Report on Form 10-K for the year ended December 31, 2017, filed with the SEC on February 15, 2018 for a discussion of some of the factors that could contribute to these differences, including, but not limited to: • U.S. economic conditions generally and the real estate market and the lodging industry specifically; • management and performance of our hotels; • our plans for renovation of our hotels; • our financing plans and the terms on which capital is available to us; • supply and demand for hotel rooms in our current and proposed market areas; • our ability to acquire additional hotels and the risk that potential acquisitions may not be completed or perform in accordance with expectations; • legislative/regulatory changes, including changes to laws governing taxation of real estate investment trusts; and • our competition. -
Central Park Conservancy Annual Report 2009
Central Park Conservancy Annual Report 2009 Cover Contents Partnership Craftsmanship Stewardship Friendship Storm Financials Lists Support Info #1 Table of Contents 2 Central Park Conservancy Annual Report 2009 Partnership » Letter from Chairman of the Board of Trustees and President . .3 » Letter from the Mayor and Parks Commissioner . .4 Craftsmanship » Map of Capital Projects . .5 » Central Park’s Playgrounds . .6 » Ancient Playground . .7 » Ancient Playground: William Church Osborn Memorial Gates . .8 » Tarr Family Playground . .9 » Landscape South of the Mount and Conservatory Garden . .10 » The Lake: Ramble Shoreline . .11 » The Lake: Oak Bridge . .13 » West 69th Street Entrance . .15 Stewardship » Operations: Zone Gardeners . .16 » Operations: Volunteer Programs and Environmental Initiatives . .17 » Research: The Survey and “The Central Park Effect” . .18 » Public Programs: Tours and Recreation . .19 Friendship » Special Events and Programs . .20 Special Report: The Storm . .23 Financials . .26 Lists » Board of Trustees . .39 » Women’s Committee; Conservancy Councils . .40 » Contributors . .41 » Women’s Committee Programs and Events . .57 » Conservancy Special Events . .60 » Staff and Volunteers . .61 Ways to Support the Park . .66 Info and Credits . .67 Cover Contents Partnership Craftsmanship Stewardship Friendship Storm Financials Lists Support Info #2 Partnership 3 Central Park Conservancy We are at a critical moment in the history of both the original goal of $100 million and completed proud to say that the Park’s structures