Stock Code: 0598HKStock Code: 601598SH 0598HK 601598SH CorporateCorporate Social SocialResponsibility Responsibility Report Report ( ESG Report( ESG ) Report ) CUSTOMERS’CUSTOMERS’ SUCCESS SUCCESS OUR ACHIEVEMENT OUR ACHIEVEMENT 2019 2019 2019 CORPORATE SOCIAL RESPONSIBILITY REPORT (ESG REPORT) SOCIAL (ESG RESPONSIBILITY REPORT CORPORATE REPORT) SOCIAL (ESG RESPONSIBILITY REPORT CORPORATE Address: SinotransAddress: Building Sinotrans Tower Building B, Building Tower 10, B, Building 10, No. 5 AndingNo. Road, 5 Anding Chaoyang Road, District, Chaoyang Beijing, District, China Beijing, China Postcode: Postcode:100029 100029 Fax: 8610 52296519Fax: 8610 52296519 Email:
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[email protected] Company website:Company http://www.sinotrans.com website: http://www.sinotrans.com Contents GENERAL PREPARATION INFORMATION GENERAL PREPARATION 25 CUSTOMER FOCUS, WIN- INFORMATION WIN COOPERATION AND Thank you for reading the 2019 Social Responsibility and ESG (Environmental, Social and Governance) Report (the 2 CHAIRMAN’S STATEMENT NEW ACHIEVEMENT OF “Report”) of Sinotrans Limited (the “Company”, together with its subsidiaries, collectively “the Group”, “Sinotrans”, EMPOWERMENT “we” or “us”). This Report is the sixth annual ESG Report published by Sinotrans, for the purpose of disclosing the 4 ABOUT US 25 Customer Service and Management Company’s management methods, major practices and achievements in fulfilling social responsibility (including 14 GUIDED BY STRATEGIES, environmental, social and governance) while providing integrated logistics services. GOVERNANCE OPTIMIZATION 25 Customer Service AND NEW STAGE OF 25 Customer Management The board of directors of the Company and all directors thereof guarantee that the information contained in this Report EMPOWERMENT 26 Supply Chain Management does not contain any false representations, misleading statements or material omissions, and jointly and severally 14 Social Responsibility Management accept responsibility for the truthfulness, accuracy and completeness of the content of this Report.