Suggested Alternative Routes During Disruption
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Investing for the Future
The new ScotRail franchise: good for passengers, staff and Scotland Improving your journey from door to door magazine Abellio ScotRail Investing for the future The Abellio Way Magazine – Abellio ScotRail special – Spring 2015 Travelling on the Forth Bridge and enjoying the wonderful view A northern gannet flying in front of Bass Rock SCOTRAIL SPECIAL - SPRING 2015 3 CONTENTS Ambitious plans and Abellio It is with enormous pleasure that I find myself writing 4 WE ARE ABELLIO the introduction to this special edition of The Abellio What can you expect from us? Way Magazine from my home in Edinburgh. When Abellio was granted the privilege of operating 6 JEFF HOOGESTEGER MEETS TRANSPORT Scotland’s rail services, I had no hesitation in making this my home. You may consider that a rather self- MINISTER DEREK MACKAY serving decision, after all who wouldn’t choose to live “This is an incredibly exciting period for transport in this beautiful country! However, as a Dutchman, it in Scotland” won’t surprise you that it was also a sensible business decision. 10 ABELLIO’S VISION FOR THE NEW The Scottish Government has ambitious plans to SCOTRAIL FRANCHISE transform its railways and I am grateful to them for Good for passengers, good for staff and choosing Abellio to assist in that purpose. We have many exciting and challenging plans for ScotRail, as good for Scotland you will read in this special edition, and it is my intention to work with the team wherever possible 13 WORKING TOGETHER FOR THE PASSENGER to deliver them. ScotRail and Network Rail Performance for passengers 14 BOOSTING TOURISM Living here, I will also be travelling by train most days to our new UK headquarters in Glasgow, and regularly Travel the Great Scenic Railways of Scotland using other parts of the ScotRail network. -
RAIL NEEDS ASSESSMENT for the MIDLANDS and the NORTH Final Report
RAIL NEEDS ASSESSMENT FOR THE MIDLANDS AND THE NORTH Final report December 2020 National Infrastructure Commission | Rail Needs Assessment for the Midlands and the North - Final report Contents The Commission 3 Foreword 5 Infographic 7 In brief 8 Executive summary 9 1.Background 21 2. Rail and economic outcomes in the Midlands and the North 24 3. A core pipeline and an adaptive approach 35 4. Developing packages of rail investments 39 5. Comparison of packages 51 6. Long term commitments and shorter term wins 64 Annex A. The package focussing on upgrades 72 Annex B. The package prioritising regional links 78 Annex C. The package prioritising long distance links 86 Acknowledgements 94 Endnotes 97 2 National Infrastructure Commission | Rail Needs Assessment for the Midlands and the North - Final report The Commission The Commission’s remit The Commission provides the government with impartial, expert advice on major long term infrastructure challenges. Its remit covers all sectors of economic infrastructure: energy, transport, water and wastewater (drainage and sewerage), waste, flood risk management and digital communications. While the Commission considers the potential interactions between its infrastructure recommendations and housing supply, housing itself is not in its remit. Also, out of the scope of the Commission are social infrastructure, such as schools, hospitals or prisons, agriculture, and land use. The Commission’s objectives are to support sustainable economic growth across all regions of the UK, improve competitiveness, -
Westminster, St. James's, Belgravia, Mayfair
Map of Public T ransport Connections in Westminster, St. James’s, Belgravia & Mayfair including Charing Cross, V ictoria & Victoria Coach Stations (click on bus/coach route numbers / train line labels for timetable information) This map does not show Use the Adobe Reader “Find” function to coach/commuter routes. search for streets, stations, places and bus routes “New Bus for London” last updated August 2021 are in service on Routes 3, 8, 9, 1 1, 12, 15, 16, 19, 21, 24, 27, 38, 55, 59, 68, 73, 76, 87, 91, 137, 148, 149, 159, 168, 176, 189, 21 1, 253, 254, 267, 313, 390, 453, EL1, EL2, EL3 6 Aldwych 12 Oxford Circus Margaret Street Fully electric buses in London on routes: 9 Aldwych Oxford Circus, Camden Town, 7, 23, 43, 46, 49*, 63*, 65*, 69, 70, 94, 100, 106, 1 11*, 125*, 132*,Aldwych, 134, St. 153, Paul’ s, Bank, 88 Kentish Town, Parliament Hill Fields 11 160*, 173, 174, 180*, 183*, 184, 200, 204*, 212, 214, 230, 235*, 281*, 290*, Moorgate Eldon Street 94 Oxford Circus, Marble Arch, Notting Hill, Aldwych, St. Paul’s, Tower Gateway, Shepherd’s Bush, Acton Green South Parade 15 Aldgate, Limehouse, Poplar, Blackwall Station Oxford Circus, Marylebone, St. John’s Wood, 312, 319*, 323, 357, 358*, 360, 371*, 398*, 444, 484, 507, 521, 660*, 139 West Hampstead, Golders Green 692, 699, C1, C3, C10, H9*, H10*, P5, U5*, W15*, X140*, N7*, N65* 87 Aldwych 159 Oxford Circus * indicates conversion to electric buses during 2021/22 Holborn, Euston, King’s Cross, Holloway, 91 Hornsey Rise, Crouch End Elmfield Avenue 453 Oxford Circus, Marylebone Station 139 Aldwych, Waterloo Station Tottenham Court Road, Camden Town, Aldwych, Waterloo, Camberwell Green, N3 Oxford Circus Harewood Place 24 Chalk Farm, Hampstead Heath South End Green 176 East Dulwich, Forest Hill, Penge Pawleyne Arms Tottenham Court Road, Tottenham Ct. -
Water, Waste/ Recycling & Supply Chain
WATER, WASTE/ RECYCLING & SUPPLY CHAIN Our responsibility Our companies use a significant amount of water, particularly in vehicle cleaning, and we recognise our responsibility to use this precious natural resource carefully and efficiently. Like any business, we and our customers produce waste. We are committed to minimising waste and recycling as much as possible, and work closely with our suppliers to ensure they meet our ethical standards. Our approach Our companies encourage water efficiency through initiatives such as recycling water from train and bus washing facilities. Abellio Deutschland has invested in a ‘Green Rail Depot’ at Hagen. This showcases a rainwater reclamation system reducing water use by over 85%, as well as energy efficiency measures which have cut energy use by three-quarters. in Q1 2014. Following a waste audit in 2012 Both Northern Rail* and Merseyrail* are increasing and a similar action plan, Abellio Greater Anglia the efficiency of water usage through new has increased waste recycling overall to 95%. investments, such as improved wash plants that both reduce consumption and recycle water at all Abellio is committed to working with suppliers Northern Rail’s train maintenance depots, leading who demonstrate open and transparent to reductions of 50-70%, and water recycling practices in social and ethical accountability. facilities at Merseyrail’s Kirkdale depot, which We evaluate our key vendors assessing reuses 7.1 million litres of water per year. Both commercial, social and ethical, quality, safety Northern Rail’s Allerton Depot and Accrington and environmental factors as part of our station have rainwater harvesting facilities. prequalification process, and have begun to visit supplier premises to audit against our Waste management is an important part of requirements. -
Acquisition by Arriva Rail North Limited of the Northern Rail Franchise
Acquisition by Arriva Rail North Limited of the Northern rail franchise Summary of final report 2 November 2016 Background 1. On 20 May 2016, the Competition and Markets Authority (CMA), in the exercise of its duty under section 22(1) of the Enterprise Act 2002 (the Act), referred the completed acquisition by Arriva Rail North Limited (ARN), a wholly-owned subsidiary of Arriva plc (Arriva), of the Northern rail franchise (the Northern Franchise) (altogether the Merger) for further investigation and report by a group of CMA panel members (inquiry group). Throughout this document, where appropriate, we refer to Arriva, ARN and the Northern Franchise collectively as ‘the Parties’. 2. In exercise of its duty under section 35(1) of the Act, the CMA must decide: (a) whether a relevant merger situation has been created; and (b) if so, whether the creation of that situation has resulted or may be expected to result in a substantial lessening of competition (SLC) within any market or markets in the United Kingdom (UK) for goods or services. The rail and bus sectors in Great Britain 3. Franchised train operating companies (franchised TOCs) operate passenger rail franchises and are awarded the right to run specific services within a specified area for a specific period of time, in return for the right to charge fares. Where appropriate, franchised TOCs receive financial support from the franchising authority, which is currently the Rail Group in the Department for Transport (DfT).1 There are currently 16 franchises operating in England and Wales and two in Scotland. 1 Transport Scotland is the franchising authority for the ScotRail and Caledonian Sleeper franchises. -
Northern Rail Priorities Statement Five Priorities for Immediate Action and Investment
NORTHERN ECONOMIC FUTURES COMMISSION NORTHERN RAIL PRIORITIES STATEMENT FIVE PRIORITIES FOR IMMEDIATE ACTION AND INVESTMENT March 2012 © IPPR North 2012 Institute for Public Policy Research 1 IPPR North | Northern rail priorities statement: Five priorities for immediate action and investment Foreword in skills.2 Rail investment will provide the platform for The Northern Economic Futures Commission is sustainable growth for the northern regions. More developing a medium-term strategy for sustainable specifically, investment in infrastructure priorities that economic development in the North of England. This is a make rail franchises cheaper to run reduce long-term sizeable challenge, yet one which needs to be taken on subsidies, increasing productivity and making growth if the North is to be at the vanguard of the UK’s recovery more sustainable. and able to compete in the global economy. Alongside • The economic interdependence of the North’s eight skills and innovation, transport infrastructure is crucial city-regions will only increase: Much economic growth for ensuring that the northern economy is the driver of over the coming years will be driven by the expansion of national prosperity that it has the potential to be. knowledge-based sectors that increasingly rely on larger Our work in the area of transport continues to develop employment catchment areas. To ensure that growth is not the Northern Way Transport Compact’s previous constrained, transport provision will need to be improved consideration of what the strategic transport priorities and better joined up between and within the city regions. A for the North of England should be.1 But the urgency is report by LSE’s Spatial Economics Research Centre (SERC) now far greater. -
Northern Customer Promise
Customer Promise The Passenger Charter for the Northern Network Valid from December 2018 1 Northern Customer Promise Our charter for our passengers Poor peak performance 17 Welcome 4 Making it easier to claim 17 Automated Delay Repay 18 Helping you plan your journey 4 If you decide not to travel 18 Our people 4 Rail replacement services 18 Our website and app 4 Multi-modal travel 19 Customers requiring extra help 5 Your other legal rights 19 Our Promise: Getting in Touch 6 Our promise: making travel You can contact us: 6 accessible 20 Join in 6 Mobility scooters 20 Blue Assist 21 Our Promise: personal Taking your bicycle 21 7 information Lost property 21 Our promise: buying your ticket 8 Our promise: on the train 22 Getting help 8 Keeping you safe 22 National Rail Conditions of Travel 8 Welcome to WiFi 22 Travelling without a valid ticket 9 Season Tickets 9 Our promise: making it better 22 Season Ticket refunds 10 Cleaning 22 Changing your Season Ticket when you Smoking 23 move home or change job 10 Lost or stolen Season Tickets 11 Our promise: if you have Duplicate Season Tickets 11 a complaint 23 Damaged or faulty Season Tickets 12 The Rail Ombudsman 24 Forgotten your Season Ticket? 12 Photo-cards for Season Tickets and railcards 13 Contact Details 26 Other modes of transport 12 Northern 26 Our promise: giving you Rail Ombudsman 26 Multi-modal ticket companies 27 information 13 Step-fee map 28 When there are planned engineering works 14 Our promise: if you are delayed 14 We’ll tell you what is happening 14 We’ll get you there 14 We’ll compensate you fairly 15 2 3 ticket office opening times. -
Modernised Depot to Transform Great Northern Rail Services
13 December 2016 Modernised depot to transform Great Northern rail services Great Northern passengers are set to see a transformation in rail services with the completion of an enlarged, modernised train depot in north London, which is now one of the biggest in the UK. The traincare centre at Hornsey in north London will house and maintain a £1bn- worth of new train fleets and make possible a new, high intensity Thameslink service from Great Northern stations across central London to London Bridge, Gatwick and beyond as part of the government-sponsored Thameslink Programme. Hornsey now boasts a new state-of-the-art maintenance building, built by Siemens using main contractor Volker-Fitzpatrick, large new sidings and improved servicing for the following additional modern trains which Great Northern’s parent company Govia Thameslink Railway (GTR) will run: • Class 387 trains for Great Northern services between London King’s Cross and Peterborough, Cambridge and King’s Lynn (entering service now) • Class 700 trains for new Thameslink services across London to the south from many Great Northern stations between the capital and Peterborough and Cambridge (trains arrive on Great Northern in 2017 and begin running as Thameslink in 2018) • Class 717 trains for Great Northern suburban services from Welwyn Garden City, Hertford and Stevenage to and from Moorgate in the City of London (arriving late 2018) All these trains will have air-conditioning, the latest passenger information systems, wheelchair accessible toilets and other features for passengers with disabilities. Hornsey will also become a centre of excellence for apprenticeship schemes run there by both GTR and Siemens. -
Elizabeth Line Readiness
Elizabeth line readiness Maximising opportunity across London’s West End Research for New West End Company, The Fitzrovia Partnership and Heart of London Business Alliance Crossrail – the Elizabeth line Crossrail is currently the largest construction project The Elizabeth line will bring an in Europe with an investment value of £14.8billion. extra 1.5 million people to within 45 minutes of central London and Opening in stages, it will start operating as the Elizabeth carry an estimated 200 million line from December 2018, with full service from December passengers per year. When fully 2019. The line will stretch from Reading and Heathrow in commissioned, central London WKHZHVWWR6KHQ¿HOGDQG$EEH\:RRGLQWKHHDVWLWZLOO stations will be served by 24 trains per hour in each direction; serve 41 stations including ten new ones. adding ten percent to London’s peak hour rail capacity. Source: Crossrail Ltd. Elizabeth line - December 2019 Executive Introduction Commercial The changing How people Implications Appendix Summary opportunity in West End move through the West End the West End Contents Executive Summary Executive Summary 1 Purpose of the study Implications Arup was commissioned by New West End Company, The The projected 42 percent increase in station entries and exits by Fitzrovia Partnership, and Heart of London Business Alliance ZLOOJHQHUDWHVXEVWDQWLDOEHQH¿WVIRUORFDOEXVLQHVVHVDQG Introduction 2 Business Improvement Districts (BIDs) to assess the impact of increase accessibility and demand for visitors and tourists. Crossrail (the Elizabeth line) on the West End. The main impact on the West End in terms of additional Our work included analysing the projected increase in the footfall will be felt at the end of 2019 when the line opens Commercial opportunity in the West End 6 number of passengers in the West End following completion of fully. -
Arriva Rail North/Northern Franchise
EUROPEAN COMMISSION DG Competition Case M.7897 - ARRIVA RAIL NORTH / NORTHERN FRANCHISE Only the English text is available and authentic. REGULATION (EC) No 139/2004 MERGER PROCEDURE Article 4(4) Date: 27.01.2016 EUROPEAN COMMISSION Brussels, 27.01.2016 C(2016) 532 final In the published version of this decision, some information has been omitted pursuant to Article 17(2) of Council Regulation (EC) No 139/2004 concerning non-disclosure of business secrets and PUBLIC VERSION other confidential information. The omissions are shown thus […]. Where possible the information omitted has been replaced by ranges of figures or a MERGER PROCEDURE- Article 4(4) general description. To the notifying party: To the Competition and Markets Authority Dear Sirs, Subject: Case M.7897 – ARRIVA RAIL NORTH / NORTHERN FRANCHISE Commission decision following a reasoned submission pursuant to Article 4(4) of Regulation No 139/20041 for referral of the case to the United Kingdom and Article 57 of the Agreement on the European Economic Area2. Date of filing: 18 December 2015 Legal deadline for response of Member States: 19 January 2016 Legal deadline for the Commission decision under Article 4(4): 02 February 2016 I. INTRODUCTION 1. On 18 December 2015, the Commission received by means of a Reasoned Submission a referral request pursuant to Article 4(4) of the Merger Regulation with respect to the transaction cited above. The parties request the transaction to be examined in its entirety by the competent authorities of the United Kingdom. 1 OJ L 24, 29.1.2004, p. 1 ("the Merger Regulation"). With effect from 1 December 2009, the Treaty on the Functioning of the European Union ("TFEU") has introduced certain changes, such as the replacement of "Community" by "Union" and "common market" by "internal market". -
Abellio Two-Page.Indd
Samsung A smarter way to service customers The challenge: To digitally enable front and back-end The customer staff through a fl exible suite of devices Users want to feel valued – they want Public service transport operator Abellio, which Public transport services provider Abellio runs high quality, intuitive devices that are provides bus and train services in Europe to over numerous bus and train services in the UK. easy to use and understand. We looked 1.5million passengers per day. It operates buses in London and Surrey and at the market and it became clear train services for ScotRail, Scotland’s National Samsung was the route to take. The challenge Railway as well as Abellio Greater Anglia. It To provide Smartphones and tablets to suit a also runs Merseyrail and Northern Rail in John Seglias varied assortment of diff erent staff requirements. conjunction with Serco. Group CIO, Abellio Samsung products and services The company wants to roll out new mobile “Users obviously want to feel valued – they • 10,450 x Smartphones and tablets (the majortiy devices to its UK staff , across its range of public is looking to invest in at least 10,000 mobile want high quality, intuitive devices that are easy are Smartphones). The models are likely to include transport services and at all levels of the business; devices for its ScotRail, Northern Rail and to use and understand. We looked at the market Core Prime, Note 4, Tab Active, Tab S and S6 edge. from offi ce staff and company managers to train Abellio Greater Anglia rail franchises. -
Esta Eurostar Snapshot.Indd
EUROSTAR A SNAPSHOT SURVEY REPORT OF A CUSTOMER QUESTIONNAIRE AND MYSTERY SHOPPER EXERCISE JUNE TO SEPTEMBER 2011 Published November 2011 Prepared by three members of the Railfuture International Committee: Christopher Brown, Simon Hope and Trevor Garrod. Input is also acknowledged from: H Trevor Jones, Ian McDonald, Hugh McLintock, Michael Hardy, Les Fawcett and Peter Walker. www.railfuture.org.uk Railfuture is the campaigning name for The Railway Development Society which is a not for profit Company Limited by Guarantee Website: http://railfuture.org.uk Registered in England and Wales no 5011634. Registered Office: 24 Chedworth Place, Tattingstone, Suffolk IP9 2ND 1 2 INTRODUCTION The Railway Development Society Ltd., campaigning as Railfuture, is an independent voluntary body for rail users which campaigned for many years for a Channel Tunnel. Since the opening of the Tunnel and inauguration of Eurostar trains in 1994, we have actively promoted these services and the new environmentally friendly journey opportuinities they have introduced. As founder members of the European Passengers’ Federation we have worked with similar organisations in France, Belgium and fifteen other European countries to promote the services and identify possible improvements. Between December 2007 and March 2008 we undertook a snapshot survey of customers’ experiences and issued a report. We undertook a second survey of journeys made between June and September 2011. We changed some of the questions in the light of developments since 2008 but our aim has remained to identify good and bad points and see what progress has been made in the customer experience since 2007/8. This time we also conducted a Mystery Shopper exercise to see how well promoted the Eurostar service is elsewhere on the British network; how helpful and informative are the call centres that customers might phone; and how easy or helpful are the websites they might visit.