Organization (as of April 2020) Corporate Profile History

President's Office Shareholders Meeting Internal Audit Div. Name Relia,Inc. 1987 6 Established with capital invested by a total 12 companies, centered on Corporate Planning Div. MITSUI & CO., LTD. Audit & Supervisory Board Registered Office 2-6-5,Yoyogi,-ku, 151-0053 Public & Investor Relations Dept. 12 Opened Osaka Branch (Current Kansai Branch Office) Head Office Odakyu Southern Tower, 2-2-1, Yoyogi, Shibuya-ku, Finance & Accounting Div. Board Meeting Tokyo 151-8583 1989 1 Commenced Research business Legal Div. 12 Opened Nagoya Branch (Current Chubu Branch) Purchasing and General Affairs Div. Establishment June 23 1987 1992 4 Opened Fukuoka Branch (Current Kyusyu Branch) Risk Management Div. Share Capital 998 million President IT & Facilities Sector IT & Facilities Div. Stock Exchange Listings Tokyo (Code:4708) 1994 4 Head Office moved to Yoyogi, Shibuya Human Resource Sector Personnel Affairs Div. 10 Opened Hiroshima Branch (Current Chugoku & Shikoku Branch) Corporate Number 9011001029944 Human Resource Planning Div. 10 Opened Sendai Branch (Current Tohoku Branch) MITSUI & CO., LTD. 1995 Overseas Business Management Sector Overseas Business Management Div. Major Shareholders (As of end-March 2020) Operational HR Management Sector Metropolitan Area Office CENTRAL SECURITY PATROLS Co.,Ltd. 1998 10 Shares registered on OTC stock market Hokkaido Branch Office Trustee Services Bank, Ltd. (Trust Account) 1999 10 Merge with Teleguide Japan Kansai Branch Office The Master Trust Bank of Japan, Ltd. (Trust Account) Opened Sapporo Branch (Current Hokkaido Branch Office) Okinawa Branch Office Established Marketing Science Institute and started Data Mining Services Tohoku Branch Japan Trustee Services Bank, Ltd. (Trust Account 9) 11 Obtained ISO9001 certification in “Recruiting & Training for Call Center” Chubu Branch NORTHERN TRUST CO.(AVFC) RE HCROO 2000 11 Shares registered on the second section of Tokyo Stock Exchange Chugoku & Shikoku Branch Nippon Life Insurance Company Kyushu Branch 2002 3 Shares registered on the first section of Tokyo Stock Exchange SMBC Trust Bank Ltd. (Sumitomo Mitsui Banking ［Subsidiaries］ Operational Planning Div. Corporation Pention Fund Trustee) 2003 3 Acquired “Japan Telecom Max Co., Ltd.”(Current MAXCOM, Inc.) MAXCOM, Inc. Digital & Marketing Sector Digital Service Development Div. 4 Opened Okinawa Branch (Current Okinawa Branch Office) J.P. MORGAN BANK I Visit corp. Marketing Div. 11 Obtained BS7799 Information Security Standard certification from UKAS WITELLAS INC. Marketing Science Institute Japan Trustee Services Bank, Ltd. (Sumitomo Mitsui and ISMS certification from JIPDEC Trust Bank, Limited. Pension Fund Trustee) 12 Obtained Privacy Mark from JIPDEC Inspiro Relia Global Shared Services, Inc. Financial Business Sector Strategic Planning Div. Financial Business Div.Ⅰ Relia Digital Inc. Board of Directors President & CEO Takashi Amino 2006 5 Started sponsorship for FC Tokyo (Professional football team) Financial Business Div.Ⅱ (As of 1 October 2020) Director Hiroyuki Koga Financial Business Div.Ⅲ 2007 9 Established “I Visit corp.” (100% subsidiary) ［Special Subsidiary］ Lifeline Business Sector Strategic Planning Div. Director Hitoshi Kurokawa BUSINESS PLUS INC. 2008 11 Acquired “ANY Co., Ltd.” Lifeline Business Div.Ⅰ Director Junichi Kishigami 12 Invested to Thai Telemarketing company, MOCAP Limited, along with Lifeline Business Div.Ⅱ MITSUI & CO., LTD. ［Overseas: Main Subsidiaries/ Affiliates］ Director Masahiro Moriyasu Lifeline Business Div.Ⅲ Director Mikako Yusa 2009 4 Merged the management of ANY Co., Ltd to I Visit corp. Philippines Inspiro Relia, Inc. Lifeline Business Div.Ⅳ 11 Established MOCAP VIETNAM JOINT STOCK COMPANY (Current·RELIA Infocom Technologies, Inc. BPO Services Sector Strategic Planning Div. Audit & Supervisory Board Member Toshiaki Maruoka VIETNAM JOINT STOCK COMPANY), in Vietnam, with MITSUI CO., & LTD. Vietnam RELIA VIETNAM JOINT STOCK COMPANY and local Partner) SSO Business Div. Audit & Supervisory Board Member Shinichiro Kamada China MOSHI MOSHI HOTLINE DALIAN, INC. Business Solutions Div. Audit & Supervisory Board Member Takashi Kamikanda 2010 10 Acquired “WITELLAS INC.” Thailand MOCAP Limited Global Communications Sector Strategic Planning Div. Audit & Supervisory Board Member Rika Kawaguchi 6 Formed a capital/ business alliance with “LTS, Inc.” United States Inspiro Relia US, Inc. International Services Div. 2011 10 Relocated the head office to Odakyu Southern Tower (Location of the Nicaragua Inspiro Relia Nicaragua, S.A. Engineering Service Div. Senior Managing Officer Toshiaki Nakajima registered office remains the same) Communications Div. Senior Managing Officer Norihiko Koshida 2015 10 Changed the company name from MOSHI MOSHI HOTLINE, INC. to Relia, Consumer Service Business Sector Strategic Planning Div. Senior Managing Officer Kazutaka Kiuchi Inc. Consumer Service Business Div. Media & Consumer Business Div. Managing Officer Yuhei Yokota 2016 9 Acquired 100% of the shares of SPi CRM, Inc.,(Current Inspiro Relia, Inc.) and 99.64% of the shares of Infocom Technologies, Inc., both of which Information Service Div. Managing Officer Shoji Hagiwara provide CRM services in the Philippines Media & Information Business Div. Managing Officer Shinya Imai 2017 7 Acquired ”MOCAP VIETNAM JSC (Current·RELIA VIETNAM JSC) Managing Officer Yuji Hamamoto Group Company 2018 10 Established “Relia Digital Inc.”(100% subsidiary) Managing Officer Seiji Ishigaki

MAXCOM, Inc. Inspiro Relia, Inc. / Infocom Technologies, Inc. Bank of Account Sumitomo Mitsui Trust Bank, Limited. Call center and BPO services Sumitomo Mitsui Banking Corporation https://www.max-com.co.jp/ Providing CRM services for clients in Southeast Asia, the Philippines, and offshore services to North America MUFG Bank, Ltd. https://www.inspiro.com/ I Visit corp. Mizuho Bank, Ltd. Field and over-the-counter sales support / customer services RELIA VIETNAM JOINT STOCK COMPANY https://www.ivisit.co.jp/ Call center and BPO services in Vietnam / Marketing / Offshore BPO services WITELLAS INC. http://www.relia-vietnam.com.vn/ Call center and temporary staffing services (mainly for financial institutions) MOSHI MOSHI HOTLINE DALIAN, INC. http://www.witellas.co.jp/ General Worker Dispatching Undertakings License from the Ministry of Health, Labour & Welfare (Gen.) 13-07-0239 Relia Digital Inc. Offshore BPO Services at Dalian,China License for Fee-Charging Employment Placement Businesses from Ministry of Health, Labour & Welfare http://www.moshimoshi-dalian.com/ (13-ユ-300100） Provide digital hospitality service centering on Virtual Agent® https://www.relia-digital.com Defined Contribution Pension Plan Operational Management Institution Registration (Reg. No.123) Bank Agency Service (the Director-General of Kanto Local Finance Bureau (Bank Agent) No.235) MOCAP Limited BUSINESS PLUS INC. Promote normalization and independence of phisically handicapped Call center and BPO services in Thailand individuals https://www.mocap.co.th/ https://www.biz-plus.jp/ Clients' Classification by Industry (Non-Consolidated) Sales Proportion by Industry in Japan Office Location (Consolidated) Number Number Head Office & Offices & Branches (For the year ended Mar. 2020) Industry of Industry of Broadcasting 2% clients clients Head Office 2-2-1 Yoyogi, Shibuya-ku, Tokyo 151-8583 TEL. 03-5351-7200 FAX. 03-5351-3300 Manufacture 96 Housing and real estate 12 Services 3% Hokkaido Branch Office 1-1-7 Kita-Nijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0002 TEL. 011-330-5800 FAX. 011-210-1003 Distribution 27 Transportation 25 Distribution 7% Utilities & Tohoku Branch 2-3-10 Honcho, Aoba-ku, Sendai-shi, Miyagi 980-0014 TEL. 022-222-3122 FAX. 022-222-3022 Direct sales 37 Utilities 43 Infrastructure Chubu Branch 6-1 Ushijima-cho, Nishi-ku, Nagoya-shi, Aichi 451-6007 TEL. 052-527-4700 FAX. 052-581-1700 Information 7% 24% Software related 21 Bank 22 Kansai Branch Office 2-2-22 Umeda, Kita-ku, Osaka-shi, Osaka 530-0001 TEL. 06-6341-2800 FAX. 06-6341-6800 Publisher 14 Insurance 46 Manufacturing Chugoku & Shikoku Branch 7-19 Hondori, Naka-ku, Hiroshima-shi, Hiroshima 730-0035 TEL. 082-542-4100 FAX. 082-542-4101 9% Information service 39 Securities 10 Kyushu Branch 1-6-8 Tenjin, Chuo-ku, Fukuoka-shi, Fukuoka 810-0001 TEL. 092-725-0345 FAX. 092-725-0400 Financial Broadcasting 16 Non-bank 41 Services Okinawa Branch Office 1-3-31 Omoromachi, Naha-shi, Okinawa 900-0006 TEL. 098-866-5800 FAX. 098-866-5811 20% Telecommunication carriers 12 Government & Municipal offices 63 Internet Providers 6 Others 104 Operation centers Recruiting / Education centers Total 634 Government & Hokkaido Chubu/Hokushinetsu Relia HRD Center Municipal offices (For the year ended Mar. 2020) Sapporo Center Niigata Station Center Job Pocket Sapporo 11% Hokkaido Branch Of ce Sapporo-Kita Center Kanazawa Center Job Pocket Umeda Telecom Carriers Sapporo Mega Center 16% Kansai Sapporo IT Front Center Osaka Parks Center Sapporo North Plaza Center Osaka Yodoyabashi Center Sapporo eZo Center Osaka Tradepia Center Sapporo Sosei Square Center Net sales (Consolidated) Number of employees (Consolidated) Chugoku/Shikoku Tohoku Matsuyama Center Tohoku Branch (Million Japanese Yen) Sendai Center Iyo-Matsuyama Center Chugoku & Shikoku Kanto Branch 140,000 Full-Time employees 12,533 Kyushu/Okinawa Head Of ce 128,731 Number of employees Telecommunication Center Contract employees 23,711 Fukuoka Center Shinjuku-Nishi Center 120,000 115,750 Tenjin Center 109,800 Information System Division 153 FTE Shinjuku Front Place Center Kagoshima Center Quality & Training 100 FTE Shinjuku Link Square Center Naha Shintoshin Center Chubu Branch 100,000 (As of end-March 2020) Toyocho Center Okinawa Tida Center Kansai Branch Of ce Toyocho DC Center Nago Center Kyushu Branch 80,000 Toyocho Second Center Akabane Center Yokohama Landmark Center 60,000 Yokohama Business Park Center Head Office & Offices & Branches Yokohama Minatomirai Center Okinawa Branch Of ce 40,000 Center Operation centers Recruiting / Education centers 20,000

0 For the year For the year For the year Vietnam Hanoi ended Mar. 2018 ended Mar. 2019 ended Mar. 2020 Ho Chi Min Philippines Makati Pasig ●“ISO9001 Certification” ●“Privacy Mark” “ISO27001” ●The Highest Rank of “Eruboshi” Certification China United States of America Quezon Dalian Coeur d’Alene In 1998, Relia, Inc. obtained the “ISO9001” Relia, Inc. is an accredited private enterprise for the Relia,Inc. obtained the “Eruboshi Certification” from Mandaluyong Madison certification, an international standard for the PrivacyMark system which is a major certification the Minister of Health, Labour and Welfare. “Eruboshi Thai Iloilo quality management as the first company in the system regarding personal information protection in Certification” is a system to certify companies that Bangkok Dumaguete Japanese call center industry. Japan. Relia also has the "ISO27001" certification, establish an action plan based on The Act on After its Education & Training division obtained the one of the internationally recognized information and Promotion of Women’s Participation and Advancement certification in the following year 1999, Relia has been security management standards, applied to the in the Workplace, and are outstanding in the continuously obtaining the certification based on the telemarketing activities in the Shinjuku implementation of initiatives to promote the idea that the human resource development is one of Telecommunication Center and Okinawa Tida Center. participation of women. Relia regards participation by the most important processes considerably influential Relia is committed to continue to provide our clients diverse human resources as a management task, and to the call center quality, and has been endeavoring to and their customers with high-quality and secured we are engaged in a range of measures aimed at establish a standardized and stable human resource services. promoting diversity. development scheme and quality improvement. Nicaragua Managua

IS80158 ISO/IEC27001:2013 Applied to the “Telemarketing activities in * We are certified to ISO9001 for our the Shinjuku Telecommunication Center, internal training (general training.) Okinawa Tida Center and Yokohama Business Park Center.”