First Tenants' Open Door to New Life

Spring 2015

First Tenants’ Open Door To New Life 2 www.hfn.uk.com | 01670 542424

Welcome to the latest issue of Your News

Welcome to the spring 2015 edition of Your News. As ever it is crammed with news about your homes and your services. On page 6 you will see the latest news about the council’s review of HfN and the likelihood that the service will soon be delivered directly by the council. On pages 16/17 you will see how you can get more actively involved in HfN. These items have a natural connection. One of the services being delivered by the council is that you, as a tenant, can now relate directly to your landlord, i.e. the council, rather than their agent, HfN. By being involved you will help to in uence the type of housing service you get. There are lots of ways to play a part, and only by taking up the opportunity can you set priorities for how your rent money is spent, and how your services are delivered. We are now moving into an exciting new era for the housing service in Northumberland. The staff at HfN, and the council are determined to make the service the best council delivered service around. With your input and in uence we are condent we can get there. Please join. Best Wishes, Kevin Lowry Managing Director

You said: You told us our void properties were standing empty for too long whilst many of you waited on offer You said: You asked us to reduce the for a property. amount of time it takes to complete We did: Introduced a dedicated voids planned maintenance and improvement team who can not only monitor the work. progress of repair work to a property but We did: Reduced our completion time can also advise future tenants on the by half from 180 days to just 90. status of their tenancy.

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Awards, Awards, Awards!!!

The awards just keep rolling in for HfN. Our Haltwhistle Integrated Care Facility was named Inspirational Project of the Year at the recent Chartered Institute of Housing’s North East Celebrating the Region Awards. The development also picked up Highly This is the third award the project has won, Commended at the UK Housing Awards in the having also been named Winner of Winners and “Diversifying your Business” category. HfN was Integrated Housing and Care Support winner the only highly commended entry from four at last year’s National Federation of ALMOs others shortlisted. awards. The UK Housing Awards recognise It is the rst scheme of its kind in the UK and outstanding work by housing organisations to provides 12 extra care ats for tenants on its improve the lives of people in their communities ground oor, known as Greenholme Court. On and are organised by the Chartered Institute of the rst oor is Haltwhistle War Memorial Hospital Housing (CIH) and Inside Housing magazine. which offers 15 hospital beds for rehabilitation And our Apprentice Clerical Ofcer Brodie support and care for elderly patients, plus a Minor McHugh, is also in the running to be named Injuries Unit for the wider public. Apprentice of the Year at this year’s Direct Works The scheme was a joint project between Forum awards. Up against apprentices from HfN, Northumberland County Council and around the country Brodie has been working in Northumbria Healthcare NHS Trust. departments across HfN as well as completing an NVQ Level 2 in Business and Administration. The awards will be held in June in Coventry.

Tenants Exhibition

Tenants were invited to a special exhibition to showcase HfN's £31million Capital Works programme. Now in the fourth year of a ve year programme the work will see almost 1,500 homes scheduled for improvements this year. offer to them, ranging from bathroom suites and This programme will include kitchen and tiles, to new front doors and kitchen units. bathroom replacements, electrical rewires, new The events took place in Blyth and Alnwick heating systems, replacement roof coverings, with almost 300 tenants attending to nd out doors and windows as well as external more about the project. rendering. To see if work is taking place in your area Tenants were able to view the choices on have a look at the table on pages 4 and 5. www.hfn.uk.com www.hfn.uk.com capitalworksimprovements 2015/16 Which areas will have work carried out this year?

The information on this chart will give an Alnwick Alnmouth Shillbottle indication of the fourth year (2015/16) of WINDSOR GARDENS 24 1 PEASES GARDENS 2 CHEVIOT ROAD 21 our ve year programme of improvements. ST GEORGES CRESCENT 21 LEE AVENUE Hauxley 11 We will let you know about our plans CLAYPORT GARDENS 36 13 Warkworth for Year Five once they are con rmed. YORK CRESCENT 19 17 KIRKWELL COTTAGES 2 1 WARKWORTH AVENUE 11 VICTORIA CRESCENT 6 6 KEY Periodic Longframlington ST PAULS GARTH 7 Electrical WHITE COTTAGES 9 Rothbury Kitchen Bathroom Windows Doors KING STREET 27 27 Tests CROFT ROAD 1 LOWER BARRASDALE 2 Longhoughton UPPER BARRASDALE 6 SEA VIEW 2 Lesbury Electrical Environmental SYCAMORE AVENUE 57 9 NORTH END 6 HIPSBURN CRESCENT 2 Heating Roofs Walls Works Works HOWLING LANE 1 Harbottle POTTERGATE 6 2 DRAKESTONE VIEW 4 NARROWGATE COURT 1 GREEN BATT 4 4 Embleton TOTALS HOWICK STREET 3 GREYFIELD ESTATE 13 CORNHILL ESTATE 1 845 QUAKERS ROW 4 188 199 101 capital72 worksimprovementsGLOVERS GREEN 2015/16 14 11 66 0 132 83 275 FARRIERS COURT 1 CEDAR GROVE 11 Which areas willMONKHOUSE have TERRACE work carried 1 out this year? HOTSPUR PLACE 6 Seaton Delaval DOVECOTE PLACE 1 The information on this chart will give an Alnwick Alnmouth Shillbottle Holywell RAVENSMEDE 2 indication of capitalthe fourth yearworks (2015/16) ofimprovements 2015/16WINDSOR GARDENS 24 1 PEASES GARDENS 2 CHEVIOT ROAD 21 HOLYWELL DENE ROAD 2 our ve year programme of improvements.RAVENSMEDE COTTAGES 1 ST GEORGES CRESCENT 21 LEE AVENUE HOLYWELL AVENUE 7 TANNERS GARTH 7 Hauxley 11 We will let you know about our plans CLAYPORT GARDENS 36 13 VALLEY ROAD 5 Warkworth for Year FiveWhich once they are con rmed. areas will haveYORK work CRESCENT carried out 19 this 17 year? KIRKWELL COTTAGES 2 1 SEATON CRESCENT 3 Blyth North Area WARKWORTH AVENUE 11 VICTORIA CRESCENT 6 6 New Hartley KEY Hodgsons Road Estate Longframlington The information on this chart will givePeriodic an Alnwick Alnmouth Shillbottle HESTER BUNGALOWS 18 ST PAULS GARTH 7 Kitchen Bathroomindication ofWindows the fourth year (2015/16)Electrical of DURBAN STREET WHITE 7 COTTAGES 9 Rothbury Doors Tests KING STREET WINDSOR GARDENS 24 27 27 1 PEASES GARDENS 2 CHEVIOT ROAD 21 Westbourne Estate our ve year programme of improvements. LABURNUM AVENUE 35 21 CROFT ROAD 1 LOWER BARRASDALEST GEORGES CRESCENT 21 2 Longhoughton LEE AVENUE CHESWICK ROAD 15 HODGSONS ROAD 2 Hauxley 11 We will let you know about our plans UPPER BARRASDALE 6 Lesbury TILLMOUTH AVENUE 13 CLAYPORT GARDENS LILAC 36 AVENUE 13 SEA VIEW 16 2 for Year Five once they are con rmed. 28 KIRKWELL COTTAGES 2 1 Warkworth Electrical Environmental SYCAMORE AVENUEYORK CRESCENT 57 9 19 17 NORTH END 6 HIPSBURN CRESCENT 2 SWARLAND ROAD 13 Heating Roofs Walls COWPEN ROAD 11 14 WARKWORTH AVENUE 11 Works Works HOWLING LANEVICTORIA CRESCENT 1 6 6 ALLERDEAN CLOSE 1 KEY Periodic CRAWFORD STREET Longframlington 12 1 Harbottle 4 www.hfn.uk.com | 01670 542424 POTTERGATE ST PAULS GARTH 6 2 7 MINDRUM WAY 9 Electrical WILLOW AVENUE WHITE 16 COTTAGES 9 DRAKESTONERothbury VIEW 4 Kitchen Bathroom Windows Doors NARROWGATE COURTKING STREET 1 27 27 HALLINGTON DRIVE 17 Cramlington TestsBlyth South Area MILLFIELD GARDENS 8 CROFT ROAD 1 4 4 Longhoughton RYAL CLOSE 10 GREEN BATT LOWER BARRASDALE SYCAMORE AVENUE 2 11 Embleton KEYTOTALS East Cramlington Periodic Benridge Park/Cottingwood Green 10 HOWICK STREETUPPER BARRASDALE 3 6 SEA VIEW 2 Lesbury PERCY COTTAGES WELDON ROAD Electrical 1 BENRIDGE PARK 44 CHESTNUT AVENUE 57 GREYFIELD ESTATE 13 Kitchen BathroomElectrical Windows Doors EnvironmentalCORNHILL ESTATESYCAMORE AVENUE 57 1 9 NORTH END 6 HIPSBURN CRESCENT 2 Blyth Street Estate REEDSWOODHeating CRESCENT845 Roofs WallsTests 19 New Delaval Estate POPLAR AVENUE 17 4 QUAKERS ROW 4 188 Works199 101 72 WorksGLOVERS GREENHOWLING LANE 14 11 1 AVENUE ROAD 5 ALSTON AVENUE 11 DELAVAL CRESCENT 76 1 11 HODGSONS ROAD 21 Harbottle FARRIERS COURTPOTTERGATE 1 6 2 WHEATRIDGE 27 66 0 Mayfield132 Glade83 275 25 HORTON PLACE 16 1 6 DURBAN STREET 3 DRAKESTONE VIEW 4 CEDAR GROVE NARROWGATE COURT 11 1 BOLAM WAY 5 BROWNRIGG DRIVE 11 DELAVAL GARDENS 1 Cowpen Estate Electrical Environmental MONKHOUSE TERRACEGREEN BATT 1 4 4 capitalworksimprovementsLINDEN ROAD 2015/16 1 Heating BARRASFORDRoofs ROAD Walls 17 ETAL ROAD 5 BRIARDALE ROAD 2 Embleton Works TOTALS Works HOTSPUR PLACEHOWICK STREET 6 3 Seghill BRINKBURN AVENUE 2 THE OVAL 75 3 COWPEN ROAD 1 GREYFIELD ESTATE 13 Seaton Delaval DOVECOTE PLACECORNHILL ESTATE 1 1 DENESIDE 8 CAMBO DRIVE 845 12 PARK DRIVE 32 DENEVIEW DRIVE 2 15 QUAKERS ROW 4 Holywell 188 199 101 72 RAVENSMEDE GLOVERS GREEN 2 14 11 Which areas willBLAKETOWN have work 10 carriedCLIFTON out ROAD this year? 1 5 LAVEROCK PLACE 13 DUNSTON PLACE 1 5 HOLYWELL DENE ROAD 2 RAVENSMEDE COTTAGESFARRIERS COURT 1 1 MADDISON GARDENS 13 66 COANWOOD0 DRIVE132 83 2 275 7 ST BEDES ROAD 11 EDENDALE AVENUE 3 HOLYWELL AVENUE 7 TANNERS GARTHCEDAR GROVE 7 11 The information on this chart will giveNORTHCOTT an GARDENS 37 Alnwick COANWOOD BUNGALOWS 2 ST BEDES AlnmouthPLACE 16 2 ShillbottleFERNDALE CLOSE 1 indication of the fourth year (2015/16) of VALLEY ROAD 5 MONKHOUSE TERRACE 1 BURNSIDE CLOSE 11 WINDSOR GARDENS CALLERTON 24 CLOSE 1 28 LAVEROCK HALLPEASES ROAD GARDENS 18 2 TYNEDALECHEVIOT ROAD DRIVE 21 22 our ve year programme of improvements. SEATON CRESCENT 3 HOTSPUR PLACE 6 Blyth North Area HILL AVENUE 2 ST GEORGES CRESCENT CHIPCHASE 21 AVENUE 10 NEWCASTLE ROAD 13 1 MILLDALELEE AVENUE AVENUE 11 3 New Hartley Seaton Delaval HauxleyDOVECOTE PLACE 1 Hodgsons Road Estate We will let you know about our plansTRINITY GROVE 1 CLAYPORT GARDENS CORNHILL ROAD 36 13 6 West Court/Isabella RAVENSDALE GROVE 37 HESTER BUNGALOWSHolywell 18 RAVENSMEDE Warkworth 2 DURBAN STREET 7 for Year Five once they are con rmed. YORK CRESCENT Mayfield Grange 19 17 FALLOW PARKKIRKWELL AVENUE COTTAGES 2 6 1 MALTON CLOSE 5 Westbourne EstateHOLYWELL DENE ROAD 2 RAVENSMEDE COTTAGES WARKWORTH AVENUE 1 11 LABURNUM AVENUE 35 21 Amble VICTORIA CRESCENT BLUE TOP COTTAGES 6 76 ISABELLA ROAD 1 HARTLEIGH PLACE 5 KEY Periodic CHESWICK ROADHOLYWELL AVENUE 15 7 LongframlingtonTANNERS GARTH 7 HODGSONS ROAD 2 GORDON STREET ST PAULS GARTH 1 MAYFIELD AVENUE 7 6 Poets Estate BRIERLEY ROAD 26 Kitchen Bathroom Windows Electrical TILLMOUTH AVENUEVALLEY ROAD 13 5 WHITE COTTAGES 9 Rothbury LILAC AVENUE 28 16 LESLIEDoors DRIVE Tests KING STREET 11 ROSEDENE VILLAS 27 227 BURNS AVENUE 3 CRAGTON GARDENS 13 SWARLAND ROADSEATON CRESCENT 13 3 CROFT ROAD 1 COWPEN ROADBlyth North Area 11 14 PHILIP DRIVE 19LOWER 1 BARRASDALE FERNLEY VILLAS 2 1 BYRON AVENUELonghoughton 3 Bebside ALLERDEAN CLOSENew Hartley 1 CRAWFORD STREETHodgsons Road Estate 12 1 WESTFIELD UPPER 9 BARRASDALE 10 Halls Close Estate 6 LEAHOLME SEACRESCENT VIEW 2 4 LesburyKITTY BREWSTER ROAD 5 MINDRUM WAYHESTER BUNGALOWS 9 18 WILLOW AVENUEDURBAN STREET 16 7 Electrical HIGH STREETEnvironmental SYCAMORE 1 AVENUE ADDERSTONE 57 AVENUE 119 7 Seafield RoadNORTH Estate END 6 AVONDALEHIPSBURN CLOSECRESCENT 2 18 Heating Roofs Walls HALLINGTON DRIVEWestbourne Estate17 Cramlington Blyth South Area MILLFIELD GARDENSLABURNUM AVENUE 8 35 21 Works HENDERSON STREETWorks HOWLING 1 LANE ALLERHOPE 721 51 COQUET AVENUE 1 GLENDALE AVENUE 9 RYAL CLOSE CHESWICK ROAD 10 15 East Cramlington Benridge Park/CottingwoodHarbottle Green SYCAMORE AVENUEHODGSONS ROAD 11 2 LINKS AVENUE POTTERGATE 1 6 2 Delaval Terrace/Marlow Street COWPEN ROAD 6 3 PERCY COTTAGESTILLMOUTH AVENUE 10 13 WELDON ROAD BENRIDGE PARK DRAKESTONE VIEW 4 CHESTNUT AVENUELILAC AVENUE 57 28 16 ANNE CRESCENT NARROWGATE 3 COURT 1 BOWES COURT 1 13 Cowpen Farm Estate 44 Blyth Street EstateSWARLAND ROAD 13 REEDSWOOD CRESCENT New Delaval Estate POPLAR AVENUECOWPEN ROAD 17 11 14 4 MELROSE GARDENS GREEN 5 BATT 4 4 BOWES STREET 19 6 BEAL CLOSE 2 AVENUE ROAD ALLERDEAN CLOSE 5 1 ALSTON AVENUE DELAVAL CRESCENTEmbleton 76 11 HODGSONS ROADCRAWFORD STREET 21 12 1 TOTALS STRAFFEN COURT HOWICK STREET 29 3 11 BUDLE CLOSE 1 2 WHEATRIDGE MINDRUM WAY 27 9 Mayfield Glade HORTON PLACE GREYFIELD ESTATE16 13 6 DURBAN STREETWILLOW AVENUE 3 16 DANDSFIELD SQUARE CORNHILL ESTATE 34 1 25 ELSDON CLOSE 1 1 845 BOLAM WAY HALLINGTON DRIVE 5 17 BROWNRIGG DRIVECramlington DELAVAL GARDENSBlythQUAKERS South ROW Area 4 Cowpen EstateMILLFIELD GARDENS 8 188 199 101 BURTON72 ROAD GLOVERS GREEN 1 14 11 11 HEPPLE COURT 1 1 LINDEN ROAD RYAL CLOSE 1 10 BARRASFORD ROAD ETAL ROAD 5 BRIARDALE ROADSYCAMORE AVENUE 2 11 FARRIERS COURT 1 East Cramlington 17 BenridgeINGRAM Park/Cottingwood DRIVE Green 3 66 0 132 83 275 Seghill PERCY COTTAGES 10 BRINKBURN AVENUE THE OVAL 75 3 COWPEN ROADCHESTNUT AVENUE 1 57 CEDAR GROVE 11 WELDON ROAD 2 1 BENRIDGE PARK 44 DENESIDE Blyth Street Estate 8 CAMBO DRIVE PARK DRIVE 32 DENEVIEW DRIVEPOPLAR AVENUE 2 15 17 4 MONKHOUSE TERRACE 1 REEDSWOOD CRESCENT12 19 New Delaval Estate BLAKETOWN AVENUE ROAD 10 5 CLIFTON ROAD 5 LAVEROCK PLACE 13 76 DUNSTON PLACEHODGSONS ROAD 1 5 21 HOTSPUR PLACE 6 ALSTON AVENUE 1 11 DELAVAL CRESCENT 1 11 MADDISON GARDENSWHEATRIDGE 13 27 COANWOOD DRIVE 7 ST BEDES ROAD 11 16 EDENDALE AVENUEDURBAN STREET 3 3 Seaton Delaval DOVECOTE PLACE 1 Mayfield Glade 2 25 HORTON PLACE 1 6 NORTHCOTT GARDENSBOLAM WAY 37 5 COANWOOD BUNGALOWS ST BEDES PLACE 16 2 FERNDALE CLOSECowpen Estate 1 Holywell RAVENSMEDE 2 BROWNRIGG DRIVE 2 11 DELAVAL GARDENS 1 BURNSIDE CLOSELINDEN ROAD 11 1 CALLERTON CLOSE LAVEROCK HALL ROAD 18 5 TYNEDALE DRIVEBRIARDALE ROAD 2 22 HOLYWELL DENE ROAD 2 RAVENSMEDE COTTAGES 1 BARRASFORD ROAD 28 17 ETAL ROAD HILL AVENUE Seghill 2 CHIPCHASE AVENUE 10 NEWCASTLE ROAD 175 MILLDALE AVENUECOWPEN ROAD 3 1 HOLYWELL AVENUE 7 TANNERS GARTH 7 BRINKBURN AVENUE 2 THE OVAL 13 3 TRINITY GROVEDENESIDE 1 8 VALLEY ROAD 5 CORNHILL ROADCAMBO DRIVE 6 West12 Court/IsabellaPARK DRIVE 32 RAVENSDALE GROVEDENEVIEW DRIVE 37 2 15 BLAKETOWN 10 Mayfield GrangeCLIFTON ROAD FALLOW 5 PARK AVENUELAVEROCK PLACE 6 13 MALTON CLOSEDUNSTON PLACE 5 1 5 SEATON CRESCENT 3 Blyth North Area 1 Amble MADDISON GARDENS 13 HARTLEIGH PLACEEDENDALE AVENUE 5 3 New Hartley BLUE TOP COTTAGESCOANWOODHodgsons DRIVE Road7 Estate ISABELLA2 7 ROADST BEDES ROAD 1 11 GORDON STREETNORTHCOTT GARDENS 37 1 MAYFIELD AVENUECOANWOOD BUNGALOWS 6 Poets Estate ST BEDES PLACE 16 BRIERLEY 2 ROADFERNDALE CLOSE 26 1 HESTER BUNGALOWS 18 DURBAN STREET 2 7 LESLIE DRIVE BURNSIDE CLOSE 11 11 ROSEDENE VILLASCALLERTON CLOSE 2 BURNS AVENUELAVEROCK HALL ROAD 3 18 CRAGTON GARDENSTYNEDALE DRIVE 13 22 Westbourne Estate LABURNUM AVENUE 28 35 21 PHILIP DRIVE HILL AVENUE 19 1 2 FERNLEY VILLASCHIPCHASE AVENUE 1 BYRON10 AVENUENEWCASTLE ROAD 3 13 Bebside 1 MILLDALE AVENUE 3 CHESWICK ROAD 15 HODGSONS ROAD 2 WESTFIELD TRINITY GROVE 9 10 1 Halls Close EstateCORNHILL ROAD LEAHOLME6 CRESCENTWest Court/Isabella 4 KITTY BREWSTERRAVENSDALE ROAD GROVE 5 37 TILLMOUTH AVENUE 13 LILAC AVENUE 28 16 HIGH STREET 1 ADDERSTONE AVENUEMayfield Grange 11 7 Seafield Road FALLOWEstate PARK AVENUE AVONDALE 6 CLOSEMALTON CLOSE 18 5 SWARLAND ROAD 13 COWPEN ROAD 11 14 Amble GLENDALE AVENUEHARTLEIGH PLACE 9 5 ALLERDEAN CLOSE 1 HENDERSON STREET 1 ALLERHOPE BLUE TOP COTTAGESCRAWFORD 72 51STREET COQUET7 AVENUEISABELLA ROAD 12 1 1 1 COWPEN ROADBRIERLEY ROAD 6 3 26 MINDRUM WAY 9 LINKS AVENUE GORDON STREET 1 1 MAYFIELD AVENUEWILLOW AVENUE Delaval6 Terrace/MarlowPoets Estate Street 16 Cowpen Farm CRAGTONEstate GARDENS 13 HALLINGTON DRIVE 17 Cramlington ANNE CRESCENTLESLIE DRIVE Blyth South 3 Area 11 ROSEDENE MILLFIELDVILLAS GARDENS BOWES2 COURTBURNS AVENUE 8 13 3 MELROSE GARDENSPHILIP DRIVE 5 19 1 FERNLEY VILLAS BOWES1 STREETBYRON AVENUE 6 BEAL 3 CLOSE Bebside 2 RYAL CLOSE 10 East Cramlington Benridge Park/Cottingwood Green SYCAMORE AVENUE 11 STRAFFEN COURTWESTFIELD 29 9 10 Halls Close Estate LEAHOLME CRESCENT BUDLE 4 CLOSE KITTY BREWSTER ROAD 2 5 PERCY COTTAGES 10 WELDON ROAD 1 BENRIDGE PARK 44 CHESTNUT AVENUE 57 DANDSFIELD SQUAREHIGH STREET 34 1 ADDERSTONE AVENUE 11 7 Seafield Road Estate ELSDON CLOSEAVONDALE CLOSE 1 18 Blyth Street Estate REEDSWOOD CRESCENT 19 New Delaval Estate POPLAR AVENUE 17 4 BURTON ROADHENDERSON STREET 1 1 ALLERHOPE 72 51 COQUET AVENUE HEPPLE 1 COURTGLENDALE AVENUE 1 9 AVENUE ROAD 5 ALSTON AVENUE 11 DELAVAL CRESCENT 76 1 11 HODGSONS ROAD 21 LINKS AVENUE 1 Delaval Terrace/Marlow Street INGRAM DRIVECOWPEN ROAD 3 6 3 WHEATRIDGE 27 Mayfield Glade 25 HORTON PLACEwww.hfn.uk.com16 1 6 DURBAN STREET 3 www.hfn.uk.com ANNE CRESCENT 3 BOWES COURT 13 Cowpen Farm Estate BOLAM WAY 5 BROWNRIGG DRIVE 11 DELAVAL GARDENS 1 Cowpen Estate MELROSE GARDENS 5 BOWES STREET 6 BEAL CLOSE 2 LINDEN ROAD 1 BARRASFORD ROAD 17 ETAL ROAD 5 BRIARDALE ROAD 2 STRAFFEN COURT 29 BUDLE CLOSE 2 Seghill BRINKBURN AVENUE 2 THE OVAL 75 3 COWPEN ROAD 1 DANDSFIELD SQUARE 34 ELSDON CLOSE 1 DENESIDE 8 CAMBO DRIVE 12 PARK DRIVE 32 DENEVIEW DRIVE 2 15 BURTON ROAD 1 HEPPLE COURT 1 BLAKETOWN 10 CLIFTON ROAD 1 5 LAVEROCK PLACE 13 DUNSTON PLACE 1 5 INGRAM DRIVE 3 MADDISON GARDENS 13 COANWOOD DRIVE 2 7 ST BEDES ROAD 11 EDENDALE AVENUE 3 NORTHCOTT GARDENS 37 COANWOOD BUNGALOWS 2 ST BEDES PLACE 16 2 FERNDALE CLOSE 1 BURNSIDE CLOSE 11 CALLERTON CLOSE 28 LAVEROCK HALL ROAD 18 TYNEDALE DRIVE 22 HILL AVENUE 2 CHIPCHASE AVENUE 10 NEWCASTLE ROAD 13 1 MILLDALE AVENUE 3 TRINITY GROVE 1 CORNHILL ROAD 6 West Court/Isabella RAVENSDALE GROVE 37 Mayfield Grange FALLOW PARK AVENUE 6 MALTON CLOSE 5 Amble BLUE TOP COTTAGES 7 ISABELLA ROAD 1 HARTLEIGH PLACE 5 GORDON STREET 1 MAYFIELD AVENUE 6 Poets Estate BRIERLEY ROAD 26 LESLIE DRIVE 11 ROSEDENE VILLAS 2 BURNS AVENUE 3 CRAGTON GARDENS 13 PHILIP DRIVE 19 1 FERNLEY VILLAS 1 BYRON AVENUE 3 Bebside WESTFIELD 9 10 Halls Close Estate LEAHOLME CRESCENT 4 KITTY BREWSTER ROAD 5 HIGH STREET 1 ADDERSTONE AVENUE 11 7 Seafield Road Estate AVONDALE CLOSE 18 HENDERSON STREET 1 ALLERHOPE 72 51 COQUET AVENUE 1 GLENDALE AVENUE 9 LINKS AVENUE 1 Delaval Terrace/Marlow Street COWPEN ROAD 6 3 ANNE CRESCENT 3 BOWES COURT 13 Cowpen Farm Estate MELROSE GARDENS 5 BOWES STREET 6 BEAL CLOSE 2 STRAFFEN COURT 29 BUDLE CLOSE 2 DANDSFIELD SQUARE 34 ELSDON CLOSE 1 BURTON ROAD 1 HEPPLE COURT 1 INGRAM DRIVE 3 capitalworksimprovements 2015/16 Which areas will have work carried out this year?

Future management of your council home

From December 2014 to the end of March this year Northumberland County Council consulted you about how council housing agreed the changes will start to take place from should be managed in the future. September 2015. Your home is owned by Northumberland As part of the new management County Council but managed on behalf of the arrangement new tenant involvement council by HfN. mechanisms are being developed, in discussion As part of a review of a wide range of with tenants representatives. See the article on services, the council has been considering the page 16 and 17 for more information. best way of providing management for your You should continue to contact HfN in the homes in the future. It wants to make sure that same ways as before. it can invest in maintaining high quality homes, We will provide future updates through Your in improved services and also to be able to build News or on the website www.hfn.co.uk new council houses for future generations. A council study found that by providing what are classed as ‘back ofce’ services such as legal, nance and HR from within the council, rather than through a separate company, at least £750,000 can be saved and reinvested each NEW year. DEADLINE FRIDAY It was important to get your views as tenants however, and information and a questionnaire 27 MARCH were sent to each home in December. In Have your say 2015 February a second questionnaire and further on the proposal to return information was sent to each home. Five housing management to the council tenants’ events also took place, and a tenants’ steering group has been providing input to the consultation process. In total 1,458 responses were received. The vast majority of those who responded – 95% - Help us decide how Northumberland's council homes should be managed in the future. agreed with the proposal that management of Please read the information in this leaflet. It includes details council homes should be carried out from within about what the proposal means, and how you can have your the council, rather than by a separate company. say by Friday 27 March 2015. The name Homes for Northumberland would be retained by the council housing department – and you would see very little change in the services you receive on a day to day basis as www.northumberland.gov.uk tenants. The nal decision on this change is due to be considered by the council soon, and if www.hfn.uk.com www.hfn.uk.com 7

First Tenants’ Open Door To New Life

The ﬁrst tenants have moved into their “Following on from new and refurbished new homes on Tynedale Drive, part of the Ark homes at Hodgson’s Road in the town, Tynedale Royal Close development in Blyth. Drive is providing more homes for those in The £5m project has seen a total of 60 housing need – helping to reduce numbers on homes built on the former Tynedale Middle the waiting list. School site. “I hope that the new tenants will be very The development is part of Northumberland happy here.” County Council’s affordable homes Kevin Lowry, managing director of HfN programme, and is managed by HfN. said: “The redevelopment and New tenant Dana Harvey said: nancial investment in this site “I absolutely love it and I’m really demonstrates the council’s looking forward to getting settled commitment to providing tenants with my husband and starting a new with a home, and community, life in a new home.” which they can be proud of. The scheme, which has been “It is fantastic to see tenants constructed by Galliford Try such as Dana enjoying their new Partnerships North, includes two, lives and building their homes for three and four bedroom houses. the future.” This development complements two further Stephen McCoy, managing sites in Blyth at Hodgsons Road Estate and director with Galliford Try Partnerships North, South Newsham, with a total of 180 brand new added: “It is great to see people getting genuine homes being built across the three schemes. pleasure from living in the homes we build. Councillor Allan Hepple, Northumberland Improving the quality and choice of properties County Council’s policy board member for across the region is one of our key aims.” planning housing and regeneration said: “This is The project has also received a grant of further good news in our drive to develop more almost £1m from the Homes and Communities new council homes. Agency (HCA). www.hfn.uk.com www.hfn.uk.com 8 www.hfn.uk.com | 01670 542424

New Developments

Since March 2013 HfN has been working in partnership with Northumberland County Council to deliver its “Affordable Homes Programme”. The programme will help to tackle the built in the 1930s for colliery workers and the shortage of social housing within specic parts building work has signicantly improved the of the county and provide an economic boost to appearance of the area. the area. Major improvements were also made to the In that time we have built 227 new homes environment and public spaces on the estate, across three sites in Blyth and one in Amble, a including installing the latest energy efcient total investment of £20m, including £4.64m of street lighting. (HCA) funding. Over the last two years the regeneration The projects included in the scheme are: of Hodgson’s Road Estate has seen HfN and Hodgson’s Road, Blyth: Northumberland County Council invest £7.3m on This project involved the demolition of the existing homes and the construction of the 54 properties at various parts of the estate, new homes. followed by the construction of 54 new modern Tynedale Drive, Blyth: homes. A total of 60 homes were built as part of this A further 234 properties were refurbished as £5m development, with a grant of almost £1m part of the project, receiving new roofs, doors from the HCA. and windows. These properties were originally The development, constructed by Galliford Try, includes two, three and four bedroom houses.

South Newsham

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Dandsﬁeld Square

bedroomed homes; bungalows and apartments. South Newsham, Blyth: Contractor, Turney Wylde has been This development has seen 66 new homes appointed to develop the site. being built, including two, three and four The preparation and school works are now bedroomed houses; bungalows and ats. at a nal stage, with the new school car park, The £5.7m development has once again entrance reconguration and road widening been constructed by Galliford Try with £1.1m complete. funding coming from HCA. Embleton Quarry: Dandsﬁeld Square, Amble: Contractor Surgo has now been appointed A total of 48 properties will be built as part and work to build 16 properties started in early of this development, with a mixture of two- March. bedroomed houses, two-bedroomed bungalows Embleton Parish Council has been and one-bedroomed apartments. The approached to decide on a name for the development will also include a play area which has been developed with input from Amble Town development. Council and the local community. Future Developments: The site will be allocated in phases and is Feasibility studies are being carried out on due for completion at the end of May. various sites across Northumberland to help A number of new projects are also now identify future projects. underway. This includes the possible development Blackthorn Way, Shilbottle: of 26 properties at Morpeth Road School site, Work on site has now started to develop Blyth and a planning application has now been 20 homes which will include two and three submitted to Northumberland County Council. www.hfn.uk.com www.hfn.uk.com 10 www.hfn.uk.com | 01670 542424

Universal Credit - What You Need To Know

What is Universal Credit? It is a new benet that will replace most means tested benets and Tax Credits for people of working age. People who have reached Pension Credit Age will not be affected.

Which beneﬁts will it replace? Eventually the following benets will be abolished and replaced by Universal Credit:

• Income Support • Income Related Employment Support • Income Related Job Seekers Allowance • Housing Benet • Child Tax Credit All other benets will remain the same. i When will Universal Credit start? In our area the rst claims for Universal Credit are likely to be made in December 2015. To begin with it will only affect single people, without children, who are of working age. Eventually anyone entitled to, or receiving any of the above benets will claim Universal Credit instead.

What is happening to Housing Beneﬁt? If you are entitled to help with your rent this money will now be included in your Universal Credit payment. It will be your responsibility to make the full monthly rent payment to HfN.

How do I make a claim? In most circumstances you will be asked to make an online application for payment, although in some cases a claim will be possible over the phone. If you do not have access to a computer at home there are a number of other places you can use to make the claim on line:

• Your local library • Your local Job Centre Plus

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How will it be paid? It will be paid monthly in arrears, ideally into a bank account. This means that you will receive all your money for the month in one payment, including any help you receive for your rent.

What do I need to do now?

• If you don’t already have a bank account and are able to set one up it is recommended that you do so. • Check your bank account is capable of making direct debit payments • Switch to direct debit payment to HfN now • If you are concerned about managing a full month’s money in one payment, seek advice now • Think about how you will make the online application, if you don’t have internet access at home

What can HfN do to help? If you have concerns on how to claim for Universal Credit or how to set up payment to HfN for your rent, please contact us on 01670 542424 You can also nd out more about Universal Credit by going to our website www.hfn.uk.com/rent- and-money/universal-credit/ Stop Loan Sharks

Under no circumstances should you ever go to an unlicensed lender. If you have borrowed from an illegal lender, you have not committed a crime, they have. If you believe you have borrowed from a loan shark, contact the England Illegal Money Lending Team in condence as they can help REMEMBER: on 0300 555 2222, lines are open 24/7. You can • Loan Sharking is illegal and will not be also text “LOAN SHARK + the lenders details” tolerated. to 60003, or email: [email protected] • Unlicensed loans are not enforceable in For further information go to law. https://www.gov.uk/report-loan-shark • They could take items as security such Alternatively if you would feel more as passports and bank cards - this too comfortable discussing this with us, please call is illegal. our team on 01670 542424.

Credit Unions are a good Northumberland Credit Union, Tel: 01670 503666 alternative to a bank and high Email: [email protected] Web: www.ncul.co.uk interest loan providers. There are Credit Union for South East Northumberland (CUSEN), two Credit Unions covering the Tel: 01670 797283 Email: [email protected] Northumberland area: Web: www.cusen.co.uk www.hfn.uk.com www.hfn.uk.com 12 www.hfn.uk.com | 01670 542424

Our Performance

See below a breakdown of how we performed in 2013/14 compared with 2014/15.

Percentage of repairs ﬁxed ﬁrst time:

97.27% 97.50% Trend Target 97% 2013/14 2014/15 Up

Percentage of gas servicing certiﬁcates completed:

100% 100% Trend Target 100% 2013/14 2014/15 Same

Current rent arrears outstanding:

£539,542 £575,580 Trend Target £450,019

2013/14 2014/15 Down

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Percentage of calls answered in target time - within 20 secs:

83.9% 88.89% Trend Target 80% 2013/14 2014/15 Up

Percentage of enquiries dealt with at ﬁrst point of contact:

90.18% 97.66% Trend Target 95% 2013/14 2014/15 Up

Average number of days to re-let housing:

36 Days 33 Days Trend Target 30 days 2013/14 2014/15 Up

If you have any comments or questions about our performance, please contact us on 01670 542424 www.hfn.uk.com www.hfn.uk.com 14 www.hfn.uk.com | 01670 542424

Community Bowled Over At Awards

Durham and England International cricketer Getting Involved , sponsored by James Ingleford Steve Harmison presented the winners at this Ltd – Kelly McFarlane year’s Spirit of the Community Awards. Best Community Group (Adult) , sponsored Held in March the awards celebrated groups by Hodgson Sayers – Seaton Sluice and Old and individuals who have made a difference to Hartley Community Group their community. Best Community Group (Young People), Special guest Steve, who is also manager of sponsored by Hodgson Sayers – Briardale Ashington Football Club, said after the awards: Environmental Wardens “It’s been a fantastic night and there have been Garden of the Year, sponsored by Potts Print UK some really inspiring stories of communities – Ann MacKenzie, Patterson House pulling together to improve the lives of everyone in that area. Scarecrow of the Year, sponsored by Potts Print UK – Krazee Krafters “If my professional career taught me Special Achievement Award – Silx Employability anything it was that team work is key to Project success.” Young Person of the Year award, sponsored by The winners were: MKM Building Supplies – Elise Brown Good Neighbour of the Year, sponsored by John The Winner of Winners award went to Seaton Flowers Ltd – Ian Woodhouse Sluice and Old Hartley Community Group. www.hfn.uk.com 15

Tenants Get On Board

Our “Get on Board” bus was out and about in the communities we serve last autumn, in what was our biggest tenant consultation event to date. The bus travelled to more than 50 locations Of the respondents 82% said they use the in Blyth, Cramlington, Alnwick, Amble and telephone as their primary method of contacting surrounding villages, giving tenants the chance HfN, with a further 51% saying that getting a to have their say on the service they receive from “full answer without the need to be transferred to HfN and the council. anyone else” as being the most important thing Staff carried out face-to-face sessions on when contacting HfN. board the bus, in local community centres as A total of 66% of tenants said they were well as door-to-door appointments. either happy or very happy with the condition of Each resident was asked to complete a their estate, with 23% identifying car parking as survey to gauge opinions on services such as the most signicant area for improvement in their repairs and maintenance and customer services. area. More than 500 residents attended the event Kevin Lowry, managing director of HfN said: with 47% of people saying they would like to become further involved in the work of HfN, “This is the ﬁrst time we have run such an through tenant panels and focus groups. event and it was a great success. During each consultation tenants were “It was a fantastic opportunity for tenants to encouraged to register any issues with HfN and get face-to-face with our staff and tell them NCC services. A total of 259 issues were logged, about the issues that most concern them. ranging from anti-social behaviour problems to repair issues, with 59% of those being resolved “We will now be using this vital information immediately, whilst the remainder were referred to develop new services and standards in for further investigation. the future.”

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Now It’s Your Chance To Get Involved!

Almost 50% of you told us during our “Get on Board” roadshow that you wanted to be more involved in the work of HfN and Northumberland County Council. HfN and the council are committed to giving you, the tenant, the opportunity to be involved in discussions and decisions about our services. This is so we can be sure we are delivering them in the right way. To demonstrate this commitment further we invited tenants to a series of exhibitions in Blyth and Alnwick in April and May, to discuss the many ways in which you can get involved and in uence the decision making process. Tenants were given information about the different panels available, which look at all aspects of the business, and asked to sign-up to any of interest. With the likelihood of the council carrying out management of housing services direct, now is the time to have your say and shape how things are done in the future. Here are some of the ways you can get involved and help make a difference: Don’t worry if you weren’t able to make one of our events you can still get involved and make 11 Shadow Forum: This group will oversee your voice heard. the development of Resident Engagement framework and will eventually form a new Below is a list of the ways you can make a Independent Resident Forum. This new difference and how we can support you through forum will be at the centre of all of our the process. activities and will be the most in uential Getting involved does not need to take up a group. lot of your time – we have lots of ways you can 22 Service Improvement Groups: There are take part so you can choose the one that suits 3 groups all established to improve the you best, from a few minutes lling in a survey to various areas of service. They are: attending a meeting four times a year. Repairs and Maintenance, focusing How can we support you to get involved? on any major works and improvement It’s important to us that our customers get projects as well as general repairs and involved and we do our best to ensure you have maintenance; the opportunity to do so. We can help you with: Neighbourhood and Communities, dealing with neighbourhood management, • Training and advice to help you get the most anti-social behavior, tenancy matters out of being involved and lettings and includes the work of • Getting to and from meetings and events environmental champions. • Out of pocket expenses

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Customer Service, considering customer 88 Spirit of the Community Awards Panel: services, involvement, empowerment and This panel is made up of tenants and diversity. leaseholders who take an active role in 3 Setting up and running Tenant and promoting and organising these annual Residents’ Associations: HfN can provide awards, as well as judging the nominations. assistance to tenants who want to set up 99 Armchair Involvement: Armchair their own residents’ group to deal with Involvement is a way in which you can be issues in their own area. involved from the comfort of your home. 4 Scrutiny Panel: This is the body which This will include completing surveys, being co-regulates the service and independently a member of the email panel and having reviews all activities. It reports directly to the your say using our Website and also Housing Working Group. Members of this Facebook. group cannot have any involvement in other 101 Community Fund Panel: This fund is activities as they need to operate separately available to formal/constituted groups who to the service groups. wish to carry out community-based projects 5 Complaints Panel: Considers tenants within the HfN area. Join the panel and help complaints and agrees how they should be assess applications for funding. resolved. Training and support will be given You can also join your local Estate to ensure condentiality is maintained and Walkabout, meeting with your Neighbourhood help you understand the legal and policy Liaison Ofcer for a walk around your local position. area and discuss any issues of concern. To 6 Environmental Panel: Meets to agree nd out when your next Estate Walkabout is the annual programme of environmental please see the article on Page 23. investment. It’s an annual exercise but does So if you’d like to know more and are involve a two day assessment session. interested in getting involved and monitoring 7 Mystery Shoppers/Tenant Inspectors: the service we provide, please contact our Carry out reality checks on the services Resident Involvement Team on 01670 542 424. provided by HfN.

Another way in which you can get involved is by joining the Customer Scrutiny Panel. With real powers and in uence the Customer Scrutiny Panel play a key role by undertaking investigations into our services and making recommendations for service improvement. The panel places our customers at the heart of our process for monitoring, evaluation and improving performance. The panel recruits new members once a year, with interested customers being interviewed by existing panel members. Panel membership requires a high level of commitment SCRUTINY and time. To contact the Panel or to ﬁnd out more email: PANEL [email protected] or call 01670 623493. www.hfn.uk.com www.hfn.uk.com 18 www.hfn.uk.com | 01670 542424

Alnwick’s oldest council houses get refurb

A major scheme to refurbish the Alnwick given new kicthens, bathrooms, blinds and area’s oldest council houses, and tackle carpets. a long-term problem will get underway in Due to the extent of the work tenants the next month. will be required to move out of their property HfN is about the embark on a project during the work. So the project will be done which will seek to resolve the water-ingress in stages with tenants moved in and out of issues at its 20 properties on King Street, the street’s seven empty properties. which date back to 1905. The work is expected to take 30 weeks Historically the area has suffered from and local contractor C W Davis Ltd, of damp and water ingress problems. The Seaton Delaval has been appointed to carry project will see each property stripped out the project. down to the brickwork internally to install a Once the scheme is complete the empty membrane, which is guaranteed for 10 years. properties will be re-let. At the same time the properties will be

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Celebrations for Centenarian

Last month Dolphin Court tenant, Dorothy Bill, they emigrated to Australia with their son Dobson turned 100. Brian in 1955, but the couple returned to Amble Centenarian Dorothy celebrated the in 1979, living in Central Avenue and then special occasion with a lunch at Amble’s Old relocating to Dolphin Court. Boathouse, surrounded by family and relatives, She was presented with some owers by her some of whom had come from overseas. Neighbourhood Liaison Ofcer Julian Whitley. Dorothy, who has two grandchildren and We would like to wish Dorothy many years of six great grandchildren was born in Henderson happiness to come. Street, Amble. After marrying her husband

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Your Neighbourhood Liaison Ofﬁcer

Each HfN estate has a dedicated Neighbourhood Liaison Ofﬁcer (NLO). NLO’s can visit you to discuss housing services including: rent; estate management or your tenancy. The area covered by each NLO is shown Simon Crosthwaite below. For more in-depth patch details or to book an Simon covers: appointment with your NLO please contact us on Alnmouth Longframlington (01670) 542424. Boulmer Longhoughton Craster Netherton Embleton Newton by the Sea Elsdon Powburn Felton Rothbury Glanton Thropton Harbottle Whittingham The Alnwick Ofﬁcers

Our Alnwick ofcers are based at Greenwell Lane, Alnwick and cover: Alnwick, Amble, Shilbottle and our other rural properties in the North of the county.

Julian Whitley Andrew Howstan

Julian covers: Andrew covers: All Amble estates Alnwick Shilbottle Hauxley

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The Blyth Ofﬁcers

Our Blyth ofcers are based at the Civic Centre, Blyth and cover a range of patches including: Cramlington; Seghill; Seaton Delaval and Blyth.

Caroline Hedley Jacqueline Finlay Jo-Anne Walker

Caroline covers: Jacqueline covers: Jo-Anne covers: The Poet’s Estate The Avenues East Hartford Seaton Sluice Solingen Estate Cramlington (she also covers Easteld Grange Allendale and Cramlington Haltwhistle) Mayeld Glade Cramlington Allensgreen/Allerhope

Graeme Harwood Sitara Choudhury Pearl O’Hare

Graeme covers: Sitara covers: Pearl covers: Easteld Lea Cowpen Estate Newsham Collingwood Grange New Delaval Mayeld Grange Mayeld Dale www.hfn.uk.com www.hfn.uk.com 22 www.hfn.uk.com | 01670 542424

Sarah Thorpe Kaley Atkinson Jane Gair

Sarah covers: Kaley covers: Jane covers: Hodgsons Road Seaton Delaval North Farm Cowpen Farm Estate Hollywell Bebside Cowpen Quay East Cramlington Nelson Village Cowpen Flats

Kevin Bradley Jeff Baker

Kevin and Jeff share a patch. They cover: Seghill New Hartley Blyth Town Centre

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Estate Every NLO holds an estate walkabout on their patch - to nd out when your local walkabout is please visit our website www.hfn.uk.com or Walkabouts contact our Customer Services Centre on 01670 542424

NLO Walkabouts Dates & times Julian All Amble Estates - Meet at Straffen Court Fri 10th Jul – 9.30am Julian All Shilbottle Estates - Meet at Selby Road at 1pm and 1.45pm at The Haven Thurs 9th Jul Andrew Cawledge View/ St.James Estate/Cordwainers/Tanners Garth/Glovers Green/ Fri 21st Aug, 10am Farriers Court - Meet at entrance to Cawledge View Simon Rothbury Area 1 - Meet Jubilee Crescent Tues 2nd Jun, 10am Tues 11th Aug, 10am Simon Rothbury Area 2 - Meet Addycombe Gardens Tues 2nd Jun, 11am Tues 11th Aug, 11am Simon Longhoughton - Meet North End Tues 4th Aug, 10am Simon Craster - Meet South Acres Tues 4th Aug, 10am Simon Longframlington - Meet White Cottages Thurs 6th Aug, 10am Simon Felton - Meet at Village Hall Thurs 6th Aug, 11am Simon Embleton - Meet at Docstors’ Surgery, Greyeld Estate Thurs 13th Aug, 10am Joanne Easteld Estate - Meet entrance to Cairnsglass Green Thurs 13th Aug -2pm Joanne East Hartford - Meet at the entrance next to the bus stop on Ormston St Thurs 4th June - 10am Joanne Mayeld Glade - Meet at the entrance on Barrasford Rd near Clifton Road shops Thurs 18th Jun -10am Joanne Allensgreen, Allerhope, Adderstone, Anton - Meet at entrance to Allensgreeen Fri 29th May - 10 am Thurs 27th Aug - 3pm Graeme Mayeld Dale & Grange - Meet in the car park next to Tangmere Close ats. Tues 23rd Jun - 2pm Graeme Easteld Lea A’s - Meet in the car park next to the Community House at Tues 18th Aug – 2pm 1 Axminster Close Graeme Collingwood Grange - Meet in the car park next to 1-7 Coltpark Place Wed 29th July – 10am Pearl New Delaval Estate - Meet at 101 Delaval Cres Thurs 23rd Jul – 10am Pearl Benridge Park - Meet at 15 Benridge Park Thurs 11th Jun – 10am Thurs 13th Aug – 10am Pearl Newsham Flats – Meet at Wharton Street Flats Thurs 4th Jun – 10am Thurs 10th Sept – 10am Kevin Deneside area, Seghill – Meet at entrance to estate Thurs 16th July – 2pm Thurs 17th Sept – 2pm Kevin Croft area, Blyth – Meet at Block 7 Princess Louise Road Thurs 23rd Jul – 2pm Thurs 25th Sept – 2pm Sitara Estate inspection covering following areas: Milldale Avenue , Ravensdale Grove Wed 5th Aug – 2pm Bankdale Gardens, Devonworth Place, Callerdale Road, Brandon Close, Malton Close, Brierley Road, Tynedale Drive. Meet at NISA shop on Brierley Road Kayley Holywell Estate, Seaton Delaval – Meet at entrance to walkway next to community centre Fri 14th Aug – 10am Kayley Blyth Street area, Seaton Delaval Fri 12th Jun – 10am Fri 28th Aug – 10am Kayley Elsdon/ Hallington area, Seaton Delaval - Meet outside Aston High School Fri 19th July – 10am Fri 4th Sept – 10am Kayley Woodside area – Meet corner Woodside/Tilmouth Fri 10th Jul – 10am Sarah Cowpen Farm – Meet outside 1 Fallowpark Ave Thurs 18th Jun – 10am Thurs 27th Aug - 4pm Sarah Hodgsons Road – Meet outside community house in Milleld Gardens Thurs 4th June – 2pm Thurs 13th Aug – 4pm www.hfn.uk.com www.hfn.uk.com 24 www.hfn.uk.com | 01670 542424

Stay Connected To HfN To help you keep up to date with the work of Dates For Your Diary HfN and find out more about the services we There are a number of ways you can find offer we have launched a new-look, more user out more about what’s going on in your friendly website. community, whether it’s going along to your Go to www.hfn.uk.com and you will nd all the next Residents’ Association Meeting or information you need on things such as your tenancy or leasehold, ways to get involved with having a cuppa with your local police officer. what we do as well as all our latest news. Here’s some key dates for your diary: You can also use the website to pay your rent Seaton Sluice and Old Hartley Residents’ online, or send us a complaint or feedback on our Association Meetings – Venue: Seaton Sluice services. and Old Hartley Community Centre And if you’re on social media we also have a Facebook page – July 21, September 22 at 2pm facebook.com/homesfornorthumberland AGM and a Twitter page – October 20 at 7pm www.twitter.com/homes@N_land You can download a copy of Your News from Newsham and New Delaval Residents’ our website, and if you don’t wish to receive a Association Meetings – Venue Welfare copy of Your News in the future please contact the Communications team (details below) or Pavilion, Newsham use our online opt-out form: http://hfn.uk.com/ 25 June at 6.30pm publications/your-news/ Isabella Community Centre presents “The If you have any comments or suggestions for Nutty Professor and missing bunny mystery” Your News, please contact: Hayley Quarmby, Family Theatre Communications, Homes for Northumberland, July 31 at 1pm Civic Centre, Renwick Road, Blyth, Northumberland NE24 2BX or call 01670 542424.