Ashfield and Mansfield Legal Services

ASHFIELD AND MANSFIELD LEGAL SERVICES Ashfield District Council Urban Road WORKING TOGETHER Kirkby-in-Ashfield Tel: 01623 450000 Nottingham Fax: 01623 457585 NG17 8DA www.ashfield.gov.uk

BY EMAIL Contact: Information Officer Direct Line: 01623 457329/457332 request-550560- Direct Fax: 01623 457585 [email protected] Email: [email protected] Our Ref: 2019/FOI/4848 Date: 25 February 2019

Dear Babtiste GC,

REQUEST FOR INFORMATION Freedom of Information Act 2000 (FOIA)

Your request for information has now been considered and I can advise you that in answer to your request made under the s.1 (1)(a) of the FOIA, the Council does hold the information you have requested.

Q1. What is the full official name of the Authority?

Ashfield District Council

Q2. How large is the Authority in terms of population?

Information not held. Please try ONS census data for this information.

Q3. How large is the Authority in terms of geographical boundaries?

The Freedom of Information Act 2000 (FOI) defines a number of exemptions which may prevent release of the information you have requested. For your information this letter constitutes a refusal notice under section 17 of the Freedom of Information Act 2000 and an exemption under Section 21 of the Act is being applied, namely the information is accessible by other means, in this instance, the Council's website:

Information in Annual Monitoring Report 2017-18 at https://www.ashfield.gov.uk/residents/planning-building-control-and-land- charges/forward-planning/monitoring/annual-monitoring-report/

Q4. How many information systems / databases does the Authority use?

R.MITCHELL, Chief Executive, Ashfield District Council. H.BARSBY, Chief Executive, Mansfield District Council.

If reasonable adjustments are needed to fully engage with the Authority - contact 01623 450000

The Council runs various Line of Business Systems that have large databases to contain the information, including: Revenues Benefits Housing Planning Financials Mapping EDRMS Asset Mgmt

Q4a. How many of those are stand-alone (i.e. do not interact with any other information system)?

All systems interact with others in some way. This is often by an interface where a file is produced in one system and processed by another.

Q4b. How many of those interact with at least one other system (e.g. using API calls)?

All systems interact on some way, mainly via interface files.

Q5. What services are provided to Residents by the Authority (e.g. Taxi Licensing, Waste, Education, Planning Applications, etc.)

Q6. Does the Authority have an online portal for Residents?

Yes

Q7. What percentage of services in Q4 are accessible to Residents online using Single Sign On (SSO) on the portal?

Percentage not known. There is a portal for residents to view their Council Tax information. This is currently being upgraded to offer more features which is due to go live in Qtr 1.

Q8. What was the Authority’s annual spend for 2017-18?

Q9. What was the Authority’s annual spend for 2017-18 for software licensing?

£470,290.46

Q10. What was the Authority’s annual spend for 2017-18 for payroll of employees, agency staff, and contractors?

£30,423,988

Q11. Does the Authority use a Customer Relationship Management (CRM) System?

(if Yes answer Q12, if No answer Q13) Q12. If the Authority has a CRM system:

Q12a. When did the CRM system go Live?

Not applicable

Q12b. How long did the implementation take?

Not applicable

Q12c. What were the main obstacles encountered to the implementation? (See "CRM Challenges" below, please state all that apply)

Not applicable

Q13. If the Authority does not have a CRM system:

Q13a. Has the implementation of a CRM ever been considered?

Yes

Q13b. If Yes to Q13a., what were the reasons for not proceeding? (See "CRM Challenges" below, please state all that apply)

A business case is currently being created that includes options for the implementation of a CRM. Approval for this will be sought later in the year.

Q13c. Has the implementation of a CRM ever been planned or undertaken, but subsequently abandoned?

You are free to use any information supplied to you for your own use, including non- commercial research purposes. However, any other type of re-use, for example, by publishing the information or issuing copies to the public may require the permission of the copyright owner.

I trust that this response satisfies your request. If you have any queries please do not hesitate to contact us at [email protected] or by writing to Freedom of Information for Ashfield District Council, Urban Road, Kirkby-In-Ashfield, Nottingham NG17 8DA.

Should you wish to request the Council undertake an Internal review of your Freedom of Information reply, then please contact Ruth Dennis, Director of Legal and Governance (Monitoring Officer) either by e-mail at [email protected] or by writing to Ruth Dennis, Director of Legal and Governance (Monitoring Officer) , Ashfield District Council, Urban Road, Kirkby-In-Ashfield, Nottingham, NG17 8DA, telephone: (01623) 457009.

If you are not satisfied with how your request has been dealt with then you should complain by writing to the Director of Legal and Governance (Monitoring Officer) at Ashfield District Council, Urban Road, Kirkby-In-Ashfield, Nottingham, NG17 8DA.

If you are still not satisfied with the outcome of your complaint then you have a right of appeal to the Information Commissioner’s Office: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. www.ico.org.uk, Telephone - 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number. Or email: [email protected].

Yours sincerely

Beth Brown Service Manager, Legal Services Ashfield and Mansfield Shared Legal Service