THE GLOBAL SUMMIT 2013 Asia Shaping Your Future
The Official Programme of the 57th Summit 12th-14th June 2013 The Imperial Hotel
TOKYO, JAPAN
Welcome to The Global Summit of The Consumer Goods Forum
The Global Summit of The Consumer Goods Forum brings you an unparalleled opportunity to network with CEOs from some of the world’s most successful companies, and gain key insights into the challenges faced by retailers, manufacturers and their service providers in the consumer goods industry.
Why should you attend?
Gain exposure to new strategic concepts inside and outside the consumer goods business
Develop actionable insights to operate your business
Do business in a truly dynamic environment
Exert your in uence over the major issues facing the consumer goods business worldwide
Receive the latest updates and actions on the Forum’s Strategic Pillars (Emerging Trends, Sustainability, Safety & Health, Operational Excellence and Knowledge Sharing & People Development)
Who will be there?
Top-level executives who drive their corporate strategy and have a leading role in rede ning the consumer goods industry
Retailer and supplier CEOs and top management; suppliers’ senior sales and marketing management
4 The Global Summit is developed by the Summit Committee exclusively for members of The Consumer Goods Forum
The Global Summit Committee Welcome Chairman: Klaus Dohle, DOHLE HANDELSGRUPPE HOLDING, Germany • Enderson Guimaraes, PEPSICO, Switzerland to The Global Summit of • Mark Batenic, IGA, USA • Jerry Black, AEON CO., LTD., Japan The Consumer Goods Forum • Peter N. Child, MCKINSEY & CO., INC., United Kingdom • Antonio Coto Gutierrez, DIA, Argentina • Werner Geissler, PROCTER & GAMBLE, USA • Rhoda Lane-O’Kelly, THE CONSUMER GOODS FORUM • Jean-Jacques Lebel, L’OREAL, France • Alfred Oetker, DR. AUGUST OETKER K.G., Germany The Global Summit of The Consumer Goods Forum brings you an unparalleled opportunity to • Dominique Reiniche, THE COCA-COLA COMPANY, Europe network with CEOs from some of the world’s most successful companies, and gain key insights • Anders Svensson, ICA AB, Sweden into the challenges faced by retailers, manufacturers and their service providers in the consumer goods industry. Tokyo Taskforce
• Geping Guo, CHINA CHAIN STORE & FRANCHISE ASSOCIATION, P.R. China • Norio Hayashi, IZUMIYA CO., LTD., Japan Why should you attend? • Masatoshi Ito, AJINOMOTO CO., INC., Japan • Senji Miyake, KIRIN HOLDINGS CO., LTD., Japan • Motoya Okada, AEON CO., LTD., Japan Gain exposure to new strategic concepts inside and outside the consumer goods business • Motoki Ozaki, KAO CORPORATION, Japan • Dong-Ick Shin, MEGA MART CO., LTD., South Korea Develop actionable insights to operate your business • Kian Chew Tan, NTUC FAIRPRICE CO-OPERTATIVE LIMITED, Singapore
Do business in a truly dynamic environment Tokyo Taskforce Advisors
Exert your in uence over the major issues facing the consumer goods business worldwide • Masahiko Uotani, BRAND VISION INC., Japan • Hirokazu Yamanashi, MCKINSEY & CO., Inc., Japan Receive the latest updates and actions on the Forum’s Strategic Pillars (Emerging Trends, Sustainability, • Carrie Yu, PRICEWATERHOUSECOOPERS, P.R. China Safety & Health, Operational Excellence and Knowledge Sharing & People Development) Retailers:
AEON, Ahold, Alex Lee, Alliance Boots, AS Watson, Asda, Auchan, Beijing Hualian, Better Life Commercial Chain Share Co., Cargills Ceylon, Carrefour, Casino, Centro Cuesta Nacional, China Resources, Coop, Coop Atlantique, Coop CH, Cora, Dagrofa, Who will be there? Dairy Farm, Delhaize, Dia, Dohle, El Corte Inglés, EMD, Eurocash, Exito, Farmacias Guadalajara, Globus, GCH Retail & Wellcome Supermarkets, Hypercity Retail, ICA, IGA, Ito-Yokado, Itochu-Shokuhin, Izumiya, Kato Sangyo, Kaufhof, JCCU, Jeronimo Martins, Kastner, Kesko, Kokubu, Kroger, Lotte, Louis Delhaize, Manor, Marks & Spencer, Mega Mart, Marubeni, Meijer, Mercadona, Metcash, Metro, Mercator, Migros, Migros Ticaret, Nettorama, NorgesGruppen, NTUC FairPrice, Overwaitea, Pão de Açúcar, Pick Top-level executives who drive their corporate strategy and have a leading role in rede ning the n Pay, Price Chopper, Rallye, Rewe, Rimi Baltic, Safeway/Blackhawk Network, Schiever, Sinodis, SM Supermarket Sobeys, Sonae, consumer goods industry SOK, Spar, Superunie, SuperValu, Sutterlüty, Système U, Tegut, Tesco, Tokyu Store, Waitrose, Wal-Mart (now Walmart), Walgreens, Wegmans, Weis Markets Woolworths Australia, Woolworths SA. Retailer and supplier CEOs and top management; suppliers’ senior sales and marketing management Manufacturers:
Ajinomoto, Andalu Efes, Andros, Anheuser-Busch Inbev, Asahi, Bahlsen, Barilla, Bavaria, Beiersdorf, Bimbo, Bongrain, Bumble Bee, Campbell’s, Cargills, Cartamundi, Chiquita, Clorox, COFCO, Colgate Palmolive, Danone, Develey, Diageo, Dr. Oetker, Energizer, Ferrero, Freiberger, General Mills, GSK, Guangzhou Liby, Heineken, Henkel, Hershey, Hormel, Iovate Health Sciences, Itoen, Johnson & Johnson, Kao, Kellogg, Kewpie, Kikkoman, Kimberly Clark, Kirin, Kraft, Lambertz, Lindt, Lesieur, L’Oréal, Lotus Bakeries, Mars, McCain, McCormick, Mikakuto, Monsanto, Morinaga, Musco Olive, Nestlé, Nissei, Nissin Foods, PepsiCo, Pom Wonderful, Procter & Gamble, Reckitt Benckiser, Renova, Rupp, Sanitarium Health & Wellbeing , Sapporo, SCA, S.C. Johnson, Sealed Air, Shikishima Baking, Smucker, Solla, Suntory, Supermax, Swire Beverages, Syngenta, The Coca-Cola Company, Unilever, Univeg, Vranken Pommery. 4 5 Asia Shaping Your Future Asia will affect your future, wherever you are. We are living a demographic and digital revolution that will both destroy and create new consumer markets. By 2030, two thirds of the world's middle class will be in Asia. In parallel, much of the world´s population will have aged. How can companies adapt their business to these new consumers? How can we truly compete globally? What will it take to succeed in this new future?
The 2013 Summit will share answers to these questions, through expert and case study-focused sessions: Japan Insights – a consistent innovator, rooted in tradition Learn from this complex and extraordinary culture that embraces both the past and future to win in business, sport and beyond. How to grow – cracking the code on Asian consumers Harness valuable ideas from operators across the region who have adapted their business models for success in a diverse and rapidly-evolving market place.
Global retail success stories Learn from successful retailers in case studies drawn from Asia and around the world. Best practices – picked up where successful, relevant everywhere. Digital or die Respond to the new digital challenge. Where is your company on the digital divide? Understand the digital consumer and the biggest trend that is revolutionising retail.
Leadership lessons Vision, strategy and charismatic communication are not enough. Today’s leaders must be resilient when things are unpredictable, complex and global. Be inspired by captains of industry and beyond. Rules for management and insights for leading our industry to its best future; for people, planet and pro t.
In addition..... Pillar progress The Consumer Goods Forum stands on ve strategic pillars. The Summit, as our agship event, will provide delegates with the opportunity to hear about the latest news and progress on CGF resolutions.
6 Schedule at a glance
Prior to the Tuesday Wednesday Thursday Friday Post Summit 11th June 12th June 13th June 14th June Summit General Assembly
Plenary Partners’ Plenary Special Morning Business Programme Business Sessions Session Tokyo Session
Optional Optional Discovery Discovery All day Partners’ Programme Programme Lunch Store Tour Programme Tokyo & Delegates’s Partners' Delegates’s Tokyo & Programme Tokyo Kyoto Lunch Lunch Lunch Kyoto Options Options
Official Opening Plenary Closing Afternoon of the Summit Business Business 2013 Session Session
Opening Cocktail Cocktail Reception Closing Gala Dinner Evening The Imperial Happo-en (Black Tie) Hotel
For more information on the Tokyo Discovery programmes please refer to insert www.tcgfsummit.com
7 Retail Inspiration Store Visits Programme All Day –Tuesday 11th June 2013 Ensure you arrive Monday 10th June 2013 for an early Tuesday kickoff!
What is unique about retail in Japan? If you want an insight into tomorrow’s consumer, visit Tokyo. The Tokyo retail market has a value of US$100 billion, while Japan's retail sales are US$1.7 trillion. It is also the world’s second largest internet retail market. Japan’s leading retailers are highly sophisticated – particularly in technology and electronics – mirroring the Japanese consumer, who is at the vanguard of 21st century shopping. Join our tour and take a journey right into the heart of tomorrow’s retail world.
What will Summit delegates discover?
Delegates will hear from and visit those retailers who are driving change in the market and have devel- oped strong multi-banner, multi-format businesses. Participants will learn about operations of e‐money, e‐marketing by mobile phone and marketing to “The Grand Generation”. Two speci c tracks have been developed: Track A Visit the brightest retailers in Japan and see what makes them so uniquely successful. On the agenda, a trip to the largest shopping centre in Asia and AEON’s agship, mega supermarket, with its sophisti- cated merchandising assortments and operations. A trip to Ito Yokado’s newest supermarket then follows, giving you rst-hand insight into what the very latest supermarkets in Japan offer. Finally, a trip to see Seiyu, owned by Walmart, which has successfully found the right formula between global exper- tise and localisation, something deemed very dif cult in Japan and other parts of Asia. Track B Understand how Japanese retailers are adapting themselves to changing market trends, such as ageing consumers, bringing comfort to mega-city lifestyles and mobile marketing. Visit an enhanced, operationally-ef cient 7-Eleven store, with its daily demand forecasting and just-in-time delivery systems and its versatile marketing mechanism that catches and incorporates incoming customer trends. Also on the agenda, a trip to AEON’s newly renovated store that has been redesigned with ageing consumers in mind, and a visit to a compact Precce food market, operated by Tokyu Store, which offers great convenience and a wide selection despite its limited space. Lastly, the trip takes you to one of the ever- popular “DEPACHIKA” department store food halls that offer an array of re ned, gourmet delicacies. The following companies will be welcoming Summit Delegates:
How can you register?
If you wish to participate, please tick the store visits option on the registration form. The precise programme, and detailed track options, will be communicated in April via our website www.tcgfsummit.com, to enable all delegates registered for the store visits to make their de nitive choice of track.
The Store visits programme is sponsored by
Best of Tokyo – retail innovation in a self-guided tour: For Summit delegates who wish to carry out store visits, in their own time, prior to or after The Global Summit, a detailed list of stores in Tokyo is available.
Visit www.tcgfsummit.com for further details or email [email protected] Special Sessions in TOKYO Wednesday 12th June 2013
Given the restricted amount of time on the plenary agenda, the Summit Committee has created special-interest sessions to provide added value for delegates. It has invited proposals for papers and has selected those below, based on their speci c content. Geared towards a CEO audience, these sessions will provide delegates with new insights through their development of exclusive research on pivotal issues affecting the industry.
The following four topics will be covered during the Tokyo Special Sessions: 9.30-13.20 Special Sessions
9.30-10.20 EVERY BUSINESS IS A DIGITAL BUSINESS
10.30-11.20 JAPAN’S AGEING SOCIETY AND ITS IMPACT ON CONSUMER BEHAVIOR
11.30 THE PATH TO PROFITABLE LOCALIZATION IN ASIA
12.30 DIGITAL DISRUPTION OF CONSUMER GOODS AND RETAIL
The sessions will take place on Wednesday 12th June 2013 in The Imperial Hotel. A networking buffet lunch will be available after the sessions.
10 BUSINESS PROGRAMME Special Sessions in TOKYO Wednesday 12th June 2013 OPENING SESSION: 14.30-18.05 Wednesday 12th June 2013 Japan Insights – a consistent innovator, rooted in tradition Learn from this complex and extraordinary culture that embraces both the past and future to win in business, Given the restricted amount of time on the plenary agenda, the Summit Committee has created sport and beyond. special-interest sessions to provide added value for delegates. It has invited proposals for 14.30-14.50 Welcome to The Consumer Goods Forum audience, these sessions will provide delegates with new insights through their development of exclusive research on pivotal issues affecting the industry. Gareth Ackerman, Chairman, Pick n Pay Stores Ltd and Co-Chair of The Consumer Goods Forum
Muhtar Kent Co-Chair of The Consumer Goods Forum
14.50-15.00 Introduction by Moderator Alex Thomson, The following four topics will be covered during the Tokyo Special Sessions: Presenter & Chief Correspondent, ITN’s Channel 4 News 9.30-13.20 Special Sessions 15.00-15.30 KEYNOTE OPENING ADDRESS BY VVIP SPEAKER
Introduction of VVIP Speaker by Senji Miyake, President & CEO, 9.30-10.20 Kirin Holdings Co., Ltd. EVERY BUSINESS IS A DIGITAL BUSINESS 15.30-16.10 Refreshment Break
16.10-16.40 Is Japan Changing? 10.30-11.20 Professor Yoko Ishikura, Professor, Graduate School of Media Design, Keio University JAPAN’S AGEING SOCIETY AND ITS IMPACT ON CONSUMER BEHAVIOR 16.40-17.05 Japanese Retailer Perspective
Motoya Okada, President & Group CEO, Aeon Co., Ltd. 11.30 17.05-17.30 Japanese Manufacturer Perspective THE PATH TO PROFITABLE LOCALIZATION IN ASIA
Motoki Ozaki, Chairman of the Board of Directors, Kao Corporation
17.30-18.05 Keynote Address 12.30 Shaping the Future with Trust - Better lives through better business
DIGITAL DISRUPTION OF Professor Muhammad Yunus, Nobel Peace Laureate, CONSUMER GOODS AND RETAIL Chairman of Yunus Centre and Founder of Grameen Bank
18.05 Close of Session
The sessions will take place on Wednesday 12th June 2013 in The Imperial Hotel. 18.05-19.30 Opening Cocktail reception at the Imperial Hotel A networking buffet lunch will be available after the sessions.
10 11 BUSINESS PROGRAMME Thursday 13th June 2013 MORNING SESSION: 09.00-12.30 How to grow – cracking the code on Asian consumers Harness valuable ideas from operators, across the region who have adapted their business models for success in a diverse and rapidly-evolving market place
09.00-09.05 Introduction by Session Moderator
09.05-09.10 Consumer Video Segments
09.05-12.25 Retail growth in Asia
9.05-9.35 Case Study 1
Ryuichi Isaka, President & Chief Operating Of cer, Seven-Eleven Japan Co., Ltd.
9.35-10.05 Case Study 2
Kishore Biyani, Founder and Group CEO, The Future Group, India
10.05-10.15 The Changing face of retail in China Introduction
Geping Guo, President, China Chain Store and Franchise Association (CCFA)
10.15-10.45 Case Study 3
Gaoning Ning, Chairman, COFCO
10.45-11.25 Refreshment Break
11.25-11.55 Case Study 4
Jie Hong, Chief Executive Of cer and Executive Director, China Resources Enterprise Limited
11.55-12.25 Case Study 5
Takahisa Takahara, President and CEO, Unicharm Corporation
12.25-12.30 Session wrap-up with moderator Alex Thomson
12.30-14.00 Delegate Lunch
12 BUSINESS PROGRAMME Thursday 13th June 2013 AFTERNOON SESSION: 14.00-17.35 Global retail success stories Learn from successful retailers in case studies drawn from Asia and around the world. Best practices – picked up where successful, relevant everywhere.
14.00-14.05 Introduction by session moderator
14.05-14.10 Consumer Video Segments
14.10-14.40 Case Study 1 Retail success through customer service & retail entertainment
Li Weilong, Chairman, Xinglong Happy Family Business
14.40-15.10 Case Study 2 Guest Speaker to be con rmed
15.10-15.40 Case Study 3 Models for successful international expansion
Tadashi Yanai, Chairman, President and CEO, Fast Retailing Co., Ltd.
15.40-16.20 Refreshment Break
16.20-16.50 Case Study 4 E-commerce experiences from different operating models Ahold
16.50-17.30 Hyperreality, Modern Consumers and The Secret of the Nordic Super Models
Dr. Kjell Nordström, Associate Professor
17.30-17.35 Session wrap-up with moderator Alex Thomson
17.35 Close of Session
18.30 Departure of coaches for the of cial cocktail reception
19.00-20.30 Global Summit Cocktail reception at Happo-en
13 BUSINESS PROGRAMME BUSINESS PROGRAMME Friday 14th June 2013 Friday 14th June 2013 MORNING SESSION: 09.00-12.30 AFTERNOON SESSION: 14.00-16.25 Digital or Die Leadership Lessons Responding to the new digital challenge. Where is your company on the digital divide? Understand the Vision, strategy and charismatic communication are not enough. Today’s leaders must be resilient when digital consumer and the biggest trend that is revolutionising retail. Learn about who is winning the wallets things are unpredictable, complex and global. Be inspired by captains of industry and beyond. Rules for and loyalty of on-line consumers, and why they are successfully occupying this key retail space.
09.00-09.05 Introduction by session moderator 14.00-14.05 Introduction by Session Moderator
09.05-09.10 Consumer Video Segments 14.05-14.10 Consumer Video Segments
09.10-9.40 Digital or Die
Masayoshi Son, Chairman & CEO, SoftBank Corp.
9.40-10.15 Understanding the digital consumer and the trends that are revolutionising retail
15.10-15.55 Michael Duke, President & CEO, Walmart Stores, Inc. Ryuhei Akiyama, Senior Vice President, Dentsu Inc.
10.15-11.00 Refreshment break 15.55-16.05 A call to Paris – host of the 2014 Global Summit
11.00-11.35 Decoding big data – and locating your next strategic opportunity Jean-Jacques Lebel, President Consumer Products Division, L’Oréal The advent of a global intelligence and what it means for the global consumer goods industry Thoughts from the intersection of science, technology, politics and business 16.05-16.20 Handover ceremony to new CGF co-chairs Sean Gourley, Physicist, political advisor, TED fellow, founder and CTO of Quid Close of The 2013 Global Summit by The Consumer Goods Forum Co-Chairs
11.35-12.30 Progress on The Consumer Goods Forum Resolutions 16.25 Close of the Tokyo Summit
news and progress on CGF resolutions. 17.30 Departure of coaches from the Imperial Hotel 11:35-12:00 Health & Wellness Closing Gala Dinner
Dick Boer, President & CEO, Ahold and Co-sponsor of the CGF Health and Wellness Initiative
12:00-12.25 Sustainability
12.25 Session wrap-up with moderator Alex Thomson
12.30-14.00 Delegate Lunch
14 15 BUSINESS PROGRAMME Friday 14th June 2013 AFTERNOON SESSION: 14.00-16.25 Leadership Lessons Vision, strategy and charismatic communication are not enough. Today’s leaders must be resilient when things are unpredictable, complex and global. Be inspired by captains of industry and beyond. Rules for management and insights for leading our industry to its best future; for people, planet and pro t.
09.00-09.05 Introduction by session moderator 14.00-14.05 Introduction by Session Moderator
09.05-09.10 Consumer Video Segments 14.05-14.10 Consumer Video Segments
Digital or Die 09.10-9.40 14.10-14.40 Guest Speaker to be con rmed
Masayoshi Son, Chairman & CEO, SoftBank Corp. 14.40-15.10 Guest Speaker to be con rmed
9.40-10.15 Understanding the digital consumer and the trends that are revolutionising retail
15.10-15.55 Michael Duke, President & CEO, Walmart Stores, Inc. Ryuhei Akiyama, Senior Vice President, Dentsu Inc.
10.15-11.00 Refreshment break 15.55-16.05 A call to Paris – host of the 2014 Global Summit
11.00-11.35 Decoding big data – and locating your next strategic opportunity Jean-Jacques Lebel, President Consumer Products Division, L’Oréal The advent of a global intelligence and what it means for the global consumer goods industry Thoughts from the intersection of science, technology, politics and business 16.05-16.20 Handover ceremony to new CGF co-chairs Sean Gourley, Physicist, political advisor, TED fellow, founder and CTO of Quid Close of The 2013 Global Summit by The Consumer Goods Forum Co-Chairs
11.35-12.30 Progress on The Consumer Goods Forum Resolutions 16.25 Close of the Tokyo Summit The Summit, as our agship event, will provide delegates with the opportunity to hear about the latest news and progress on CGF resolutions. 17.30 Departure of coaches from the Imperial Hotel 11:35-12:00 Health & Wellness Closing Gala Dinner
Dick Boer, President & CEO, Ahold and Co-sponsor of the CGF Health and Wellness Initiative
12:00-12.25 Sustainability Guest Speaker to be con rmed
12.25 Session wrap-up with moderator Alex Thomson
12.30-14.00 Delegate Lunch
15 Accommodation
THE IMPERIAL HOTEL
1-1, Uchisaiwai-cho 1- chome, Chiyoda-ku, Tokyo 100-8558, Japan Tel.: (+81) 3 3504 1111 Fax: (+81) 3 3581 9146
The Imperial Hotel is ideally located in the city centre. Founded in the year 1890, Tokyo’s legendary Imperial Hotel boasts a history as colourful and dramatic as contemporary Japan itself. From its very rst days, The Imperial Hotel set the stage for the introduction into Japan of the latest in western technologies, culture and traditions of hospitality. This legendary Tokyo landmark has welcomed royalty, heads of state, celebrities and international business leaders for over 120 years, offering discreet, highly personalised services, restrained elegance, award-winning cuisine and re ned, impeccable Japanese hospitality. DISCOVER The hotel offers a wide range of dining opportunities, varying from French, American or Japanese cuisine. There are 17 dining and lounge options to choose from, each in a class by itself. JAPAN All Summit plenary sessions are taking place at The Imperial Hotel. Welcome to Tokyo The exciting backdrop to The 2013 Global Summit Vibrant and in uential, Tokyo is one of the world’s three key economic centres along with New York and London. Effortlessly blending the old and the new, Tokyo is a city that de es de nition. Cutting edge technology glitters beside ancient temples, ashing neon lights bath kimono-clad women, and shining skyscrapers tower above stunning Shinto shrines. Home to over 12 million people (and more than 35 million people if you include the entire metropolis), Tokyo is a city with a history and a heart that captivates every visitor. Choose among the AIRPORT TRANSFERS: programmes designed for you, or customise your personal itinerary.
To organise your personal airport transfer, A number of special programmes have been developed to offer Summit delegates an exclusive opportunity to discover Tokyo and Kyoto. The itineraries will allow you to embark on a Discovery Tour either the weekend please contact our of cial Summit agency: before or after the Summit. Your pre-Summit weekend tour can also continue at your request on Monday 10th Prime International June, the day before the Summit Store and Technical Visit programmes begin. Tel.: (+81) 3 6277 0117 Fax: (+81) 3 6277 0118 E-mail: globalsummit@prime‐pco.com Personalise Your Japan Experience Make your reservation or customise your own personal tour. You may also book directly at https://www.prime-pco.com/transportation/ Our of cial Summit agency Prime International will organise it directly for you. Prime International Tel.: (+81) 3 6277 0117 Fax: (+81) 3 6277 0118 E-mail: globalsummit@prime‐pco.com Afternoon An invitation to partners* Sensoji Temple (Asakusa Kannon Temple) *(spouses, wives, husbands, life partners, …) This Buddhist temple is Tokyo’s oldest temple and was completed in 645. The temple is dedicated to the bodhisattva Kannon, also known as Guan Yin or the Goddess of Mercy. During World War II, Register now to the Partners programme using The Global Summit registration form enclosed. the temple was bombed and for the most part destroyed. It was later rebuilt and is a symbol of rebirth We are delighted to welcome registered Summit partners to all business sessions and all and peace to the Japanese people. social events throughout The Global Summit. In addition, your registration gives you exclusive access to an exceptional two-day programme, prepared by our sponsor Danone. It allows registered partners to discover the cultural Friday 14th June 2013 diversity, history and excitement of Tokyo. This programme takes place on Thursday 13th and Friday 14th June 2013. Morning A day trip to Kamakura All components of the Partners programme are available to Kamakura, also known as the Kyoto of the east, is situated all registered partners. south of Tokyo on the Paci c Ocean. Kamakura has many historically signi cant Buddhist temples and Shinto Thursday 13th June 2013 shrines, some of them, like Sugimoto-dera, over 1,200 years old. Kotoku-in, with its monumental outdoor Morning bronze statue of Amida Buddha, is the most famous. Imperial Palace Gardens The architectural heritage of Kamakura is almost The Imperial Palace, where their Majesties the unmatched, and the city has proposed some of its Emperor and Empress reside, is situated in the historic sites for inclusion in UNESCO’s World centre of Tokyo. The palace is surrounded by a water- lled moat and tree-covered Heritage Sites list. grounds - a taste of nature within the bustling Guided visit of Tsurugaoka-Hachimangu metropolitan city. Shrine, the Daibutsu (Grand Buddha) and Nezu Museum Hokoku-Ji. Founded in 1941 following Nezu’s death, the museum boasts one of Japan’s most Lunch culturally signi cant private collections of Prince Hotel Asian art from the pre-modern period. Nezu was a particularly avid collector of hanging Before heading back to Tokyo, enjoy a short scrolls and utensils for tea ceremonies, and lunch at the Kamakura Prince Hotel. The today the museum has over 7,000 objects, Prince hotel is located right off the shore of including calligraphy, paintings, sculpture, Shichirigahama beach, which is a part of the ceramics, metalwork, bamboo crafts and textiles. famous Shonan area of Sagami Bay. Lunch Happo-en (garden of eight views) Enjoy a traditional Japanese lunch in a haven of peace in the centre of Tokyo. The pavilion is The Partners programme is courtesy of surrounded by a traditional garden which has maintained its natural beauty of Edo Japan down through the centuries. This enchanting location will enable you to discover the Japanese hospitality and culture surrounded by seasonal colours of the 300 year old garden. Afternoon An invitation to partners* Sensoji Temple (Asakusa Kannon Temple) *(spouses, wives, husbands, life partners, …) This Buddhist temple is Tokyo’s oldest temple and was completed in 645. The temple is dedicated to the bodhisattva Kannon, also known as Guan Yin or the Goddess of Mercy. During World War II, Register now to the Partners programme using The Global Summit registration form enclosed. the temple was bombed and for the most part destroyed. It was later rebuilt and is a symbol of rebirth We are delighted to welcome registered Summit partners to all business sessions and all and peace to the Japanese people. social events throughout The Global Summit. In addition, your registration gives you exclusive access to an exceptional two-day programme, prepared by our sponsor Danone. It allows registered partners to discover the cultural Friday 14th June 2013 diversity, history and excitement of Tokyo. This programme takes place on Thursday 13th and Friday 14th June 2013. Morning A day trip to Kamakura All components of the Partners programme are available to Kamakura, also known as the Kyoto of the east, is situated all registered partners. south of Tokyo on the Paci c Ocean. Kamakura has many historically signi cant Buddhist temples and Shinto Thursday 13th June 2013 shrines, some of them, like Sugimoto-dera, over 1,200 years old. Kotoku-in, with its monumental outdoor Morning bronze statue of Amida Buddha, is the most famous. Imperial Palace Gardens The architectural heritage of Kamakura is almost The Imperial Palace, where their Majesties the unmatched, and the city has proposed some of its Emperor and Empress reside, is situated in the historic sites for inclusion in UNESCO’s World centre of Tokyo. The palace is surrounded by a water- lled moat and tree-covered Heritage Sites list. grounds - a taste of nature within the bustling Guided visit of Tsurugaoka-Hachimangu metropolitan city. Shrine, the Daibutsu (Grand Buddha) and Nezu Museum Hokoku-Ji. Founded in 1941 following Nezu’s death, the museum boasts one of Japan’s most Lunch culturally signi cant private collections of Prince Hotel Asian art from the pre-modern period. Nezu was a particularly avid collector of hanging Before heading back to Tokyo, enjoy a short scrolls and utensils for tea ceremonies, and lunch at the Kamakura Prince Hotel. The today the museum has over 7,000 objects, Prince hotel is located right off the shore of including calligraphy, paintings, sculpture, Shichirigahama beach, which is a part of the ceramics, metalwork, bamboo crafts and textiles. famous Shonan area of Sagami Bay. Lunch Happo-en (garden of eight views) Enjoy a traditional Japanese lunch in a haven of peace in the centre of Tokyo. The pavilion is The Partners programme is courtesy of surrounded by a traditional garden which has maintained its natural beauty of Edo Japan down through the centuries. This enchanting location will enable you to discover the Japanese hospitality and culture surrounded by seasonal colours of the 300 year old garden. Accommodation
THE IMPERIAL HOTEL
1-1, Uchisaiwai-cho 1- chome, Chiyoda-ku, Tokyo 100-8558, Japan Tel.: (+81) 3 3504 1111 Fax: (+81) 3 3581 9146
The Imperial Hotel is ideally located in the city centre. Founded in the year 1890, Tokyo’s legendary Imperial Hotel boasts a history as colourful and dramatic as contemporary Japan itself. From its very rst days, The Imperial Hotel set the stage for the introduction into Japan of the latest in western technologies, culture and traditions of hospitality. This legendary Tokyo landmark has welcomed royalty, heads of state, celebrities and international business leaders for over 120 years, offering discreet, highly personalised services, restrained elegance, award-winning cuisine and re ned, impeccable Japanese hospitality. DISCOVER The hotel offers a wide range of dining opportunities, varying from French, American or Japanese cuisine. There are 17 dining and lounge options to choose from, each in a class by itself. JAPAN All Summit plenary sessions are taking place at The Imperial Hotel. Welcome to Tokyo The exciting backdrop to The 2013 Global Summit Vibrant and in uential, Tokyo is one of the world’s three key economic centres along with New York and London. Effortlessly blending the old and the new, Tokyo is a city that de es de nition. Cutting edge technology glitters beside ancient temples, ashing neon lights bath kimono-clad women, and shining skyscrapers tower above stunning Shinto shrines. Home to over 12 million people (and more than 35 million people if you include the entire metropolis), Tokyo is a city with a history and a heart that captivates every visitor. Choose among the AIRPORT TRANSFERS: programmes designed for you, or customise your personal itinerary.
To organise your personal airport transfer, A number of special programmes have been developed to offer Summit delegates an exclusive opportunity to discover Tokyo and Kyoto. The itineraries will allow you to embark on a Discovery Tour either the weekend please contact our of cial Summit agency: before or after the Summit. Your pre-Summit weekend tour can also continue at your request on Monday 10th Prime International June, the day before the Summit Store and Technical Visit programmes begin. Tel.: (+81) 3 6277 0117 Fax: (+81) 3 6277 0118 E-mail: globalsummit@prime‐pco.com Personalise Your Japan Experience Make your reservation or customise your own personal tour. You may also book directly at https://www.prime-pco.com/transportation/ Our of cial Summit agency Prime International will organise it directly for you. Prime International Tel.: (+81) 3 6277 0117 Fax: (+81) 3 6277 0118 E-mail: globalsummit@prime‐pco.com Bene ts for Retailers Why retailers come from all over the world and make The Global Summit their priority？
Top level retail networking 1 • Meet your CEO-level retail peers from a truly global and diverse base
Talking Shop - Actionable retail insights The Tokyo programme offers a wide range of retail focused sessions • Take actionable insights back to your business gathered from tangible, 2 retail-focused presentations • Be inspired by other iconic retailers around the world and learn from their experience and best practices • Learn through bespoke research about the diverse opportunities that emerging economies, the digital landscape and ageing communities are bringing to retail.
Broader retail inspiration • Hear from and meet with some of the most prestigious leaders and sharpest minds in the world. Always different, always relevant to retail, 3 whether from inside or outside our industry.
16 Format and Consumer focus • Be exposed to the latest thinking on consumer trends and retail formats 4 • Obtain a better understanding of shopper behaviour both on and off line
Top Class Retail Tour • Participate in a custom made retail tour that showcases the best of Tokyo retail 5 • Learn how retailers are catering to Japan’s ageing population • Obtain special access to senior executives, giving background on the business and answering questions • Benchmark your own retail offer.
The Global Summit is your opportunity to network with fellow retailers: big and small, private and public, operating in modern and emerging markets. Learn from each other in an inclusive environment, at the industry’s premier annual event.
17 I.ZONE INSPIRATION
INFORMATION
A CELEBRATION OF PROGRESS IN THE CONSUMER GOODS INDUSTRY Located at the heart of The Global Summit networking area, the 2013 I.Zone is committed to showcasing true innovation in the consumer goods industry. This creative display area will share the most innovative concepts that each participating company has to offer, adding value to the success of the sector.
Participants in the 2013 I.Zone include:
GREAT INSPIRATION - CUTTING-EDGE INFORMATION - TRUE INNOVATION 18
The Consumer Goods Forum would like to thank the of cial sponsors of the 2013 Global Summit for their generous support:
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Practical Information
Working languages Global Summit Location Simultaneous interpretation will be provided in English, French, German, Spanish, Chinese & Japanese during the The Imperial Hotel plenary sessions subject to a minimum number of 10 1-1, Uchisaiwai-cho 1-chome delegates per language group. Chiyoda-ku Store Visits Tokyo 100-8558 There will be an optional store visits programme organised on Tuesday 11th June 2013. Delegates who sign up for http://www.imperialhotel.co.jp/e/tokyo this visit on their registration form will nd regular updates on www.tcgfsummit.com, and will receive the complete For tourist information on Tokyo, programme in May 2013. The Consumer Goods Forum Kyoto and Japan contact: will also supply information upon request for delegates wishing to arrange their own visits. Delegates are advised Prime International, #601, 1 13 10, Ebisu Shibuya-ku, to arrive in Tokyo on Monday 10th June 2013 due to the Tokyo, 150 0013 Japan early departure of the coaches from the of cial hotel on the Tel.: (+81) 3 6277 0117 11th June 2013. Fax: (+81) 3 6277 0118 E-mail: [email protected] Transfers Shuttle buses will be available throughout the Summit between the of cial hotel and all of cial social events. For The Global Summit booking service contact: For airport transfers, please book directly at: ORMES/SUMMIT Secretariat, 12 rue de Florence, https://mice.jtbgmt.com/globalsummit2013 75008 Paris, France https://www.prime-pco.com/transportation/ Tel.: (+33) 1 43 18 61 82/81 Welcome Desk Fax: (+33) 1 43 18 60 58 The Consumer Goods Forum team will be ready to E-mail: [email protected] welcome you to The Global Summit as of 9.00 am on Wednesday 12th June in the Imperial Hotel. Delegates and partners attending The Global Summit are invited to For other inquiries, contact: collect their kits and nominative badges from the Welcome The Consumer Goods Forum - Desk before attending any Summit events. 22/24 rue du Gouverneur Général Eboué, 92130 Issy-les-Moulineaux, France Badges Tel.: (+33) 1 82 00 95 78 Delegates and partners must present their badges upon Fax: (+33) 1 82 00 95 96 arrival at all Summit events. Email: [email protected] Partners Registered partners can choose between two speci cally designed programmes (please indicate your preferred track): 1. The Business Track: includes the entire business programme and the of cial social functions. 2. The Culture Track: includes the opening and closing For on-line registration and the latest news sessions of the business programme, the of cial evening on the Summit 2013 visit social functions, and the Partners’ Programme on Thursday 13th and Friday 14th (morning) for which a www.tcgfsummit.com detailed invitation will follow in May 2013. Please note that the store visits are a separate programme.
Visas Delegates are invited to check with the Japanese embassy in the country where they have citizenship for up-to-date information on any visa requirements. THE CONSUMER GOODS FORUM The Consumer Goods Forum (CGF) is a global, parity-based industry network, driven by its members. It brings together the CEOs and senior management of over 400 retailers, manufacturers, service providers and other stakeholders across 70 countries and re ects the diversity of the industry in geography, size, product category and format. Forum member companies have combined sales of EUR 2.5 trillion. Their retailer and manufacturer members directly employ nearly 10 million people with a further 90 million related jobs estimated along the value chain.
The Forum provides a unique global platform for knowledge exchange and initiatives around ve strategic priorities – Emerging Trends, Sustainability, Safety & Health, Operational Excellence and Knowledge Sharing & People Development – which are central to the advancement of today’s consumer goods industry.
The Forum’s vision is: “Better lives through better business”. To ful l this, its members have given the Forum a mandate to develop common positions on key strategic and operational issues affecting the consumer goods business, with a strong focus on non-competitive process improvement. The Forum’s success is driven by the active participation of the key players in the sector, who together develop and lead the implementation of best practices along the value chain.
With its headquarters in Paris and its regional of ces in Washington, D.C., and Tokyo, the CGF serves its members throughout the world.
INTERNATIONAL HEADQUARTERS France Tel.: (+33) 1 82 00 95 95 Paris E-mail: [email protected] Washington D.C Tokyo
THE AMERICAS OFFICE Tel.: (+1) 301 563 3383 Email: [email protected]
JAPAN OFFICE Tel.: (+81) 3 6272 6283 Email: [email protected]
www.tcgfsummit.com
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