October 2020 Disclaimer

Certain information contained in this presentation may include forward-looking statements. Such forward-looking statements are not guarantees of future performance. These statements are based on management’s current expectations or beliefs as of the date of this presentation and are subject to a number of factors and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. The Bank disclaims any intention or obligation to publicly update or revise any forward- looking statements.

The alternative performance measures (“APMs”) disclosed in this presentation are unaudited supplementary measures of the Halyk Group’s performance and liquidity that are not required by, or presented in accordance with, IFRS. These measures are not defined by IFRS and the Halyk Group’s use and definition of these metrics may not be comparable to similarly titled APMs used by other companies in the financial industry due to differences in accounting policies or differences in the calculation methodology. These APMs have limitations and should not be considered in isolation, or as substitutes for financial information as reported under IFRS. Accordingly, undue reliance should not be placed on the APMs presented in this presentation. The Halyk Group has included these measures because it believes that they enhance an investor’s understanding of the Halyk Group’s financial performance. The Halyk Group also believes that these APMs are commonly used by investors in comparing the performance of businesses. The management of the

Halyk Group uses these measures to monitor and analyse Halyk Group’s performance.

Basis of calculation:

- all figures in this presentation are based on IFRS audited financial statements or financial statements reviewed by auditors, unless stated otherwise;

- the figures shown in this presentation for the 7, 8 and 9 months of 2020 and any monthly figures has been extracted from unaudited management accounts and financials statements. The areas in which management accounts might differ from IFRS could be significant

2 Speakers

Umut Shayakhmetova Anton Musin Murat Koshenov, CFA Dauren Sartayev CEO, Halyk Bank First Deputy CEO, Digital Banking, Deputy CEO, Corporate Banking Deputy CEO, SME Banking, Transactional Business and IT & International Activities PR and Marketing

Zhumabek Mamutov Viktor Skryl Almas Makhanov Mira Kasenova Deputy CEO, Retail Banking Financial Director, Chief Risk Officer and Head of FI and IR Finance & Subsidiaries Compliance Controller

3 Resilient performance amid new macro challenges Key investment highlights Strategic update Digital strategy update Table of contents Retail banking Corporate banking SME banking International & subsidiary business Financial performance overview

4 01 Resilient performance amid new macro challenges

5 Resilient performance amid new macro challenges

Macro challenges Halyk responses

Two lockdowns Support for communities and stakeholders . 1st lockdown ( March 16 – May 11) All enterprises and organizations suspended their activities and all Businesses People Employees major cities were closed for quarantine with self-isolation regime . 2nd lockdown ( July 5 – August 17) All state programs Up to 3 months debt Remote work for 64% and exemptions payment holidays of employees The measures aim to limit certain social activities and large people gatherings and imply less severe economy closure Concessional Lending > 1.9 mln social to SMEs payments transferred Significant government stimulus > 413k payments Debt payment holidays transferred to socially USD 14.5bn or aprx. 10% of GDPGovernment support in Kazakhstan to SME borrowers vulnerable people Retail SME

“Economy of Halyk responses KZT 1trln Employment KZT 1trln Strong performance Roadmap Simple Things” KZT 384bn Support for socially KZT 800bn Concessional . 22.6% ROAE in 1H 2020 vulnerable categories lending to SMEs . 25.8% Cost / Income in 1H 2020 KZT 370bn Social payments KZT 240bn Expansion of state . NPL 90+ days – 6.9%, NPL 90+ days coverage ratio – 148.4% as support programs Debt payment of 1H 2020 3 months holidays for retail 3 months Debt payment holidays for SMEs

Double shock from the collapse in oil prices Loan book resilience and COVID-19 . Well diversified loan book with 26.7% represented by Retail . Macroeconomic stabilization supported by the gradual lifting of segment, 15.8% by SME lending and 57.4% by corporate loans lockdowns and oil prices recovery . Most affected sectors comprise 14.5% of the gross loan book(1) 6 (1) as of 30 June 2020, Bank only Epidemiological situation in Kazakhstan

Overview Kazakhstan in comparison Confirmed cases per 100,000, as of 1 October 2020 Current situation as of 1 October 2020: Number of tests, ths per 100,000 USA

107,979 / 32,979 573.7 Confirmed COVID / Pneumonia1 Confirmed COVID cases cases per 100,000 Russia Kazakhstan UK Germany 102,937 / 27,242 1,725 / 355 Uzbekistan COVID-19 / Pneumonia1 COVID-19 / Pneumonia1 Georgia recoveries deaths Time since 100 confirmed cases (day) Daily cases per 100,000, as of 1 October 2020 2,964,281 15,740

Number of tests conducted Number of tests per 100,000 USA

Georgia Kazakhstan position in the world: UK Russia  #36 by the number of confirmed cases Uzbekistan Germany  #66 by the number of confirmed cases per 100,000 Kazakhstan

 #29 by the overall number of tests conducted Time since 100 confirmed cases (day) Deaths & recoveries per 100,000, as of 1 October 2020 ➢ The first case of COVID-19 in Kazakhstan was registered on 13th of 1,429 n.a. 665 309 547 161 93 March 2020

➢ Started from 1 August 2020 reported statistics include both COVID-19 confirmed cases and cases of pneumonia with COVID-19 like symptoms but with negative PCR test

Deaths per 100 000 Recoveries per 100 000 (1) Cases of pneumonia with COVID-19 like symptoms but with negative PCR test 7 Source: Worldometer Timeline of COVID-19 effect on economy

1Q 2Q 3Q

State of Emergency The 2nd lockdown Air traffic (domestic/external) NR NR FR FR PR NR NR NR Transportation (cargo) NR NR NR NR NR NR NR NR Public transport NR NR PR PR NR NR NR NR

Transport Intercity transport NR NR FR NR PR NR PR PR

Industrial sector/oil & gas NR NR FR NR NR NR NR NR production

Industry Construction

Grocery stores/pharmacies NR NR NR NR NR NR NR NR Non-Food stores up to 500 m NR NR FR FR NR NR NR NR

Malls/bazaars NR NR FR FR FR NR PR PR Retail Retail trade

Entertainment NR NR FR FR FR NR FR FR establishments/fitness centers Restaurants NR NR PR PR PR PR PR PR

& & leisure Cinema NR NR FR FR FR FR FR FR Entertainment Entertainment

Financial and insurance NR NR FR PR NR NR NR NR sector/repair companies Hotels NR NR FR FR FR PR PR PR Service Beauty salons, SPA NR NR FR FR NR NR FR FR

8 Source: akorda.kz, minfin.gov.kz, hls.kz Worldometer, mass media; Note: – fully restricted, – partially restricted, – not restricted. Extensive fiscal support to smoothen the downturn

Low government debt level and substantial fiscal buffers…

Kazakhstan external public debt External public debt, 2019, as % of GDP

44.4% 44.3% 40.2%

18.9% 18.2% 13.3%

.. provide a room for significant government stimulus

Amounts of governments’ support Overview

30 71 13.5 1.1 37 19 50 Total amount of support measures KZT 6.1 tn

% of GDP aprx. 10%

Financed from budget funds KZT 3.4 tn

Financed from non – budget funds(1) KZT 2.7 tn

For general anti-epidemiological measurements KZT 125 bn

(1) from NBK, National companies, and State Social Insurance Fund. 9 Source: NBK, Central Banks, credit ratings report, mass media. Key macro and sector performance indicators have stabilized

Short term economic indicator Industrial production (manufacturing) Crude oil export (cumulative) Electric power (cumulative)

4.4% 4.9% 4.3% 1.2% -0.5% -1.0% -2.7% -2.9% 4.1% 5.8% 5.8% 5.9% 4.8% 3.1% 1.3% 0.4% 5.3% 4.4% 3.4% 7.5% 4.0% 4.3% 4.1% 5.9% 6.2% 13.9% 11.7% 0.5% 8.2% 6.9% 7.8% 2.7% -3.2% -4.0% 2.4% 2.5% 2.0% -6.3% -5.6% -5.6% -2.8% 1.4% -7.2% -9.6% -13.3% 1.0% -11.7%

Jan Feb Mar Apr May Jun Jul Aug Jan Feb Mar Apr May Jun Jul Aug Jan Feb Mar Apr May Jun Jul Jan Feb Mar Apr May Jun Jul Aug

Indices of the physical volume of commissioned Retail trade Agriculture (gross output) Construction (scope of work performed) residential buildings

4.4% 3.8% 0.8% -11.8% -16.2% -12.6% -11.7% -9.5% 2.6% 2.2% 2.5% 2.2% 2.2% 2.4% 2.5% 4.9% 12.5% 11.9% 11.7% 5.5% 5.9% 11.2% 6.3% 6.5% -31.4% -3.9% -3.6% -10.1% 11.6% 7.3% 7.5% 6.4% 22.5% 4.4% 3.4% 1.6% 2.6% 87.3% -5.5% -7,5% 11.0% 12.5% 11.6% 11.5% 6.9% 8.1% 39.3% 9.1% -30.8% -3.0% 0.0% 2.6% 3.0% 2.3% 3.0% 2.7% -5.3% -10.8% -16.1% -44.7% 1.7% 1.4% -31.4% -35.0%

Jan Feb Mar Apr May Jun Jul Aug Jan Feb Mar Apr May Jun Jul Aug Jan Feb Mar Apr May Jun Jul Aug Jan Feb Mar Apr May Jun Jul Aug

Railway freight turnover Passenger railway transportation Passenger air transportation Communication

-4.2% -0.8% 1.9% 3.4% 3.4% 4.2% 4.4% 4.4% 8.6% 7.1% 1.9% -27.1% -41.8% -44.8% -47.7% 28.1% 26.7% 5.2% -22.7% -34.3% -35.8% -43.1% 9.8% 10.7% 10.5% 9.6% 9.2% 1.6% 1.6% 8.3%

8.6% 5.5% 28.1% 25.1% 7.9% 8.0% 11.6% 7.0% 5.5% 10.2% 2.9% 3.5% 4.5% -32.8% 9.8% -32.8% -41.1% 8.2% -55.5% 7.0% 7.5% 6.9% -4.2% -65.8% 5.9% -74.2% -69.9% -88.4% -97.7% -99.1%

Jan Feb Mar Apr May Jun Jul Aug Jan Feb Mar Apr May Jun Jul Jan Feb Mar Apr May Jun Jul Jan Feb Mar Apr May Jun Jul Aug

Source: stat.gov.kz, taldau.stat.gov.kz 10 Note: Data are given in % change to the corresponding month of the last year, whereas cumulative data are given YTD; - cumulative data are given YTD Kazakhstan is now much better prepared for the crisis

2008 2014 2019

International FX reserves USD 47.4 bn USD 102.4 bn USD 88.9 bn

International FX reserves 35.5% 46.3% 48.8% % GDP Share of net loans in total assets in the banking 69.1% 58.2% 47.6% sector

Share of FX loans in the banking sector 44.2% 29.2% 16.6%

35.4% 55.5% 43.1% Share of FX deposits in the banking sector (42.6%) (57.8%) (42.3%)

CET 1 of the banking sector 12.0% 11.0% 19.1%

Exchange rate regime fixed managed float free floating (inflation targeting)

Tenge Overnight Index Average 8.2% (2008) vs 0.4% (2009) 31.3% (2014) vs 80% (2015) 10% (2019) vs 9.3% (May 2020)

Base rate 10% (2008) vs 7% (2009) 5.5% (2014) vs 16% (2015) 9.3% (2019) vs 9.5% (Apr 2020)

Share of NPL 90 days+ 5.15% 23.5% 8.1%

134.5% 125.0% 82.0% Loans to Deposits Ratio (137.9%) (103.5%) (72.9%)

Liquid assets/ total assets of the banking sector 19.8% 18.4% 34.2%

Change in primary housing prices to previous (8.7%) 11.5% 10.11% year Change in secondary housing prices toprevious (20.4%) 13.6% 7.5% year Note: Data as of end of the year before the crisis situations. 11 Source: National Bank of Kazakhstan, Ministry of National Economy of the Republic of Kazakhstan, Committee on Statistics Halyk Bank is now much better prepared for the crisis as well

2008 2014 2019

Sufficient capital buffers CET 1 ratio 9.9% 19.5% 20.6%

Liquidity levels helping to provide adequate Liquid assets/ total assets 30% 25.6% 44.3% response to any scenario

Share of net loans in total assets 71.9% 58.6% 40.6%

Loans to Deposits Ratio 137.0% 89.2% 58.6% Significantly improved asset quality with low legacy risks Share of NPL 90 days+ 10.1% 12.9% 6.9%

NPL 90 days+ coverage ratio 131.2% 114.6% 145.2%

Improved infrastructure to work-out Number of problem loans work-out officers 164 264 600 problem loans

De-dollarized loan portfolio provide limited Share of FX loans 45.9% 27.3% 28.5% exposure to FX rate fluctuations

Continued strict control over the costs Cost-to-Income ratio 34.4% 29.6% 25.4% provides additional cushion for profitability

Internet banking users, individuals (Homebank) 280,800 442,439 4,241,294 Rapidly improving utilization of digital channels Internet banking users, legal entities (Onlinebank) 10,185 14,074 162,329 12 Note: Data as of the end of the year before the crisis situations. Consistent support for our communities and stakeholders

Supporting businesses Supporting people Supporting employees

(7) Participating in all state programs and Up to 3 months debt payment holidays 64% of employees of head office worked remotely ensuring operational stability exemptions Approved requests for debt payment holidays and high quality of service Quantity %(3) Total Amount 130.8 k 15.6% KZT 20.8 bn as of 15 June

Concessional Lending to SMEs KZT 180 bn (7) allocated to the Bank, 33% of employees of head office out of which KZT 110.6 bn(1) were utilized stayed at workplace with keeping social distance for 362 clients > 1.9 mln social payments (minimum monthly salary) were transferred for total amount of KZT 80 bn (4)

3%(7) of employees of head office were Debt payment holidays to our SME borrowers > 413k payments for KZT 50k were transferred to socially on paid forced leave to support caring 4.5k(2) requests approved vulnerable people from COVID-19 response public fund dependents Birgemiz for total amount of KZT 20.7 bn (5).

#1 among Kazakhstani banks in terms of subsidies and guarantees in cooperation 38.5 mln social payments and pensions transferred with the JSC Damu Entrepreneurship for KZT 1.8 trln(6) Development Fund

13 (1) during 5 months time; (2) as of 01 September, 2020; (3) out of total number of retail borrowers; (4) preliminary data for January – August, 2020 ; (5) as of 30 July, 2020; (6) data for January – August, 2020; (7) as of 30 July, 2020 Resilient loan portfolio supported by strong diversification

Diversified exposure (gross loans split) Sectors most affected by the crisis(2)

Services Affected sectors % of portfolio 14% Wholesale Oil & gas production 2.4% Other trade 38% 10% Oil & gas services(1) 4.7% Real estate 7% Real estate (business and trade centers) 5.2% Retail trade Passenger transportation 1.6% 6% Agriculture Oil and gas Hotels 0.6% 4% 4% Metallurgy Transportation 4% Mining Construction 5% Total 14.5% 4% 4%

Most loans are in local currency with limited exposure to FX Manageable exposure to consumer lending (net loans)

Credit cards Auto Secured 2% 2% 4% FX Majority are covered by 26.4% cash to be received from Mortgages the employees within the 23% framework of the salary project

Unsecured loans 69% KZT 73.6% (1) drilling, housing, transportation and construction with main revenues from oil and gas companies.; (2) the gross loan book, Bank only 14 Note: Data as of 30 June 2020. Superior performance maintained

• Resilient profitability supporting shareholders returns Strong • Despite the challenging macro situation, profitability the Bank paid dividends in the amount of 89.7 87.2 83.1 81.1 74.5 74.9 60% of net income for 2019 thanks to strong financial performance and substantial capital buffers

9.1% 8.7% 8.2% 6.9% 7.1% 6.9% • Despite the turbulent economic environment, NPL level remained stable at 6.9% as of 1H 2020 due to continuous work-out of problem loans 11.7 Solid asset • In 1Q 2020 cost of risk increased due to quality 6.2 2.7 8.3 10.8 6.4 10.6 front loading additional provisions related to potential COVID-19 impact

NPL 90 days+ ratio (%)

33.0% 28.2% • Strong operating efficiency maintained 23.5% 21.8% 22.7% 23.8% providing additional cushion for profitability High cost • Number of digital initiatives launched to efficiency support operations during COVID

15 02 Key investment highlights

16 Halyk Bank: leading EM banking franchise

Scale Leadership Delivery

Leading bank in Kazakhstan Retail clients Total assets 8.1m #1 by assets KZT9.7trn

among privately owned Corporate clients banks in the CIS by net Equity >316k (incl. SME) #2 KZT1.5trn income “Best Managed Bank – Net income Branches Kazakhstan 2020” by 621 KZT156bn (1H 2020) International Finance

Excellence in leadership in ROAE Homebank users 5.5m CEE 2020 by Euromoney 22.6% (1H 2020)

Halyk Bank is listed on the… Market share of #1 bank1 Highest credit rating among banks in Kazakhstan without foreign participation Kazakhstan 32.7% since 1998 Kazakhstan Russia 31% Ba1 Baa3 since 2006 Positive Positive Uzbekistan 24% BB BBB- Stable Stable since 2019 Georgia 39% BB+ BBB 26% Free float Azerbaijan 28% Negative Stable

Source: National Bank of Kazakhstan (1) All market shares by assets as at 30.06.2020 based on central banks’ data 17 Note: As of 1H 2020 Compelling investment case

1 Large, fast growing economy with underpenetrated banking sector

2 Dominant market player and leading financial institution in the region

3 Powerful business model

4 Outstanding shareholder returns delivery despite challenging macro

5 Fortress balance sheet

6 Strong governance and management and adherence to best ESG practices

18 Large, fast growing economy with underpenetrated banking sector

Largest CIS economy not under sanctions Underpenetrated banking sector

GDP 2019, US$bn GDP per capita, 2019, US$’000 Kazakhstan WesternGDP Europe per capita2 Central and Eastern Europe3 11.5 9.8 6.7 1.7 4.8 4.8 4.6 4.5 1.3 0.9

1,690 182 63 58 48 18 14 12 9 8

GDP growth

Real GDP growth1, % Loans to GDP, 2019 (%) 2019 GDP, to Loans Young and growing population

Population, end of year, mm Population aged 16+ Other population Total population KAZ 20.2 18.6 19.3 16.2 16.9 17.7 4.2 4.5 5.0 5.6

12.0 12.4 12.7 13.0

GDP per capita, 2019 (US$ ‘000)

Source: National Bank of Kazakhstan, Ministry of National Economy of the Republic of Kazakhstan Committee on Statistics; IMF. Note: Georgia is not a CIS member state (1) Forecast based on Ministry of National Economy of Republic of Kazakhstan; (2) Austria, Belgium, Finland, France, Germany, Italy, Malta, Netherlands, Portugal, Spain, Sweden; (3) Bulgaria, Croatia, Czech Republic, Estonia, Georgia, Greece, 19 Hungary, Latvia, Lithuania, Poland, Romania, Russia, Slovakia, Slovenia Kazakhstan economy is resilient to external vulnerabilities

 One of the least affected  Strong rebound expected in 2021  Credit strength and outlook affirmed by all major economies in 1H 2020 following 2020 contraction international rating agencies

Historical GDP growth, % YoY GDP growth outlook, % YoY Latest credit ratings actions

2020F 2021F Country EBRD1 IMF2 WB3 EBRD IMF WB

Baa3 (Positive) BBB- (Stable) BBB (Stable) Kazakhstan 4.5 (1.8) (3.0) (2.7) (3.0) 5.5 3.0 2.5 Affirmed (20 Aug 2020) Affirmed (4 Sep 2020) Affirmed (21 Aug 2020)

Azerbaijan 2.3 (2.7) (3.0) (2.2) (2.6) 3.0 0.7 2.2 Ba2 (Stable) BB+ (Stable) BB+ (Negative) Affirmed (26 Aug 2020) Affirmed (24 Jul 2020) Affirmed (17 Jul 2020)

Georgia 5.1 (5.8) (5.5) (4.0) (4.8) 5.5 3.0 4.0 Ba2 (Stable) BB (Stable) BB (Negative) Affirmed (18 Aug 2020) Affirmed (28 Aug 2020) Affirmed (14 Aug 2020)

Baa3 (Positive) BBB (Stable) BBB (Stable) Hungary 4.9 (6.1) (3.5) (3.1) (5.0) 4.0 4.2 4.5 Outlook upgrade Affirmed (14 Aug 2020) Affirmed (14 Aug 2020) (25 Sep 2020)

Poland 4.1 (3.2) (3.5) (4.6) (4.2) 4.0 4.2 2.8 A2 (Stable) A- (Stable) A- (Stable) Affirmed (15 Sep 2020) Affirmed (10 Apr 2020) Affirmed (27 Mar 2020)

Russia 1.3 (3.4) (4.5) (6.6) (6.0) 4.0 4.1 2.7 Baa3 (Stable) BBB- (Stable) BBB (Stable) Affirmed (1 May 2020) Affirmed (17 Jul 2020) Affirmed (7 Aug 2020)

B2 (Negative) B+ (Stable) BB- (Negative) Turkey 0.9 (5.9) (3.5) (5.0) (3.8) 6.0 5.0 5.0 Outlook downgraded Downgraded (11 Sep 2020) Affirmed (24 Jul 2020) (21 Aug 2020) B1 (Stable) BB- (Negative) BB- (Stable) Uzbekistan 5.6 0.2 1.5 1.8 1.5 6.5 7.0 6.6 Outlook downgraded Affirmed (18 Jun 2020) Affirmed (10 Apr 2020) (5 Jun 2020)

(1) Based on Regional Economic Prospects in the EBRD Regions (May 2020 update); (2) Base on IMF WEO (June 2020); (3) Based on World growth perspectives (June 2020) 20 Source: mass media, S&P, Moody’s and Fitch credit ratings reports, national statistics Dominant market player and leading regional financial institution…

Market positions of Halyk Bank1 Largest private commercial banks in the region1

Market share lead Net income (1H 2020), US$bn Metric Position vs. next 1.3 Market share competitor

Total assets #1 32.7% 23.4%

Total deposits #1 34.8% 25% 0.4 0.3 0.3 0.2

Retail deposits #1 34.4% 17.1% (2)

Corporate deposits #1 35.1% 24.7% Total assets (30 June 2020), US$bn 55.7

30.4% 20.2% Net loans #1 39.3

24.1 21.5 20.5 Net income #1 36.2% 5.9%

Net interest income #1 33.2% 15.5%

Source: National Bank of Kazakhstan, banks’ data 21 (1 ) All market shares as at 30.06.2020 or as of 2Q 2020 based on National Bank of Kazakhstan data; (2) Kaspi Bank net income …underpinned by powerful business model…

Clients

Retail clients Corporate & SME clients . Halyk Bank as a first choice for people and businesses in Kazakhstan 8.1 million 313.3k >2.8k . Loyal customer base with SME clients corporate clients NPS of 90%

Banking and ecosystem products Channels Technology

. Lending, including online loans Leading digital proposition  Open source technology . Deposits Homebank Onlinebank Online bank for retail Leading online banking . Payments customers service for businesses  Data factory . Acquiring 5.5m 191.6k Homebank users Onlinebank users . E-Commerce (ePay)  Cloud based solutions . General and life insurance Nationwide omnichannel network . Cash management . in 14 regions and 3 cities of national  Open banking approach significance covered with branch and digital . Brokerage network . Lifestyle 621 4.5k 94k  RPA - zero human intervention Branches ATMs PoS terminals . Telecommunication (1) as of 31 August 2020 22 Note: Data as of 30 June 2020. Outstanding shareholder returns…

Long term ROE vs. GDP performance

5.9% 4.1% 1.2% -1.8%

23.3% 25.3% 19.2% 22.6% >22.0%

2

Solid organic capital generation

KZT bn

5.7% 5.3% 4.2% 4.8%

5,396 5,550 6,164 5,712

Source: Companies’ data 23 (1 ) Dividend payout as of 1H 2020 …and strong position to maintain target dividend policy despite challenging macro situation

Resilient dividend policy even during market turbulence Dividend amount (KZTbn) and payout ratio history (%)

50-100%. Dividend payout according to Bank’s dividend policy 40% 50% 60% . Halyk Bank was one of the few listed banks to pay its 2019 dividend despite the economic impact of COVID-19 . From the listed banks in CIS, only Halyk Bank and Sberbank have committed to 2019 dividends 200 . From the listed banks in Europe, only Bankinter, BBVA, Bankia, and Cembra Money approved their 2019 dividend in full

Dividends declared Dividends suspended 126

60% Dividend payout

Dividends Dividends Suspended due 69 suspended suspended to regulatory restrictions Payout of up to 50% expected

26% Postponed due Suspended due Dividend payout1 to regulatory restrictions to regulatory restrictions 2017 2018 2019

Halyk Bank remains committed to its dividend policy of distributing to pay 50% to 100% of the Group’s consolidated net income for the reporting year as dividends

Source: Company information, Factset 24 (1) Expected; actual payout to be confirmed in AGM Increased transparency and engagement with investors

Increased stock free float following Almex sell-down in 2019…

. Largest secondary Fully Marketed follow- Post offering shareholding structure Pre-offering 3M GDR volume traded on offering in EMEA since 2017 and largest mn GDRs FIG ECM offering in CIS/Russia since 2014 Pre-offering Post-offering 8.3 9.4 5.4 . Offering represented 29.3 million GDRs 5.0 Avg: 7mm ($345 million), 10% of the Bank’s share Almex 74.7% 64.7% capital May-19 Jun-19 Jul-19 Aug-19 . Offer price of $11.75 per GDR (1) . Offer closed in October 2019, with GDR holders 16.2% 26.2% Post-offering 3M GDR volume traded participation from both new and existing mn GDRs investors 11.1 10.0 9.4 9.4 >60 No. of identified >110 institutional . Significant increase in number of institutional Avg: 10mm GDR holders(2) investors institutional investors and GDR volume investors traded May-20 Jun-20 Jul-20 Aug-20

… driving Halyk Bank’s higher engagement with investors in person and online

Investor conferences attended New investor website launched . Capital Markets Day and Non-deal roadshow May 2019 . Non-deal roadshow June 2019 . Deal roadshow October 2019 . Kazakhstan in Focus Day (RenCap and AIX) October 2019 . Capital Markets Forum (AIX) June 2020 . 24th Annual Virtual Investor Conference (RenCap) June 2020 . Non-deal roadshow July 2020 . Wood conference September 2020 25 (1) Other shareholders include Unified Accumulative Pension Fund and shareholders via KASE ; (2) According to the Bank’s estimation. Fortress balance sheet

Sizeable capital buffers Solid asset quality Ample liquidity

27.9% Standalone level 199.0% 148% 145% 180.0% 23.1% 25.9% 129% 21.5% 21.6% 48.3% 45.3% 44.3% 44.8% 21.4% 21.3% 74% 19.7%

k2 minimum = 12.22% 12.1% k1-2 minimum = 10.72% 8.5% 6.9% 6.9% k1 minimum = 9.72%

2017 2018 2019 1H 2020 2017 2018 2019 1H 2020 2017 2018 2019 1H 2020 (1) k1 = k1-2 k2 NPL ratio NPL coverage Liquid assets / total assets NSFR

• Significant capital buffers well above • Despite the turbulent economic • Liquid assets to total assets ratio of minimum capital requirements environment, NPL level remained stable 44.8% • Strong capital ratios under Basel III • NPL 90+ days – 6.9%, NPL 90+ days • Relatively low loan leverage: net loans to requirements: CET 1 – 25.2%, Tier 1 CAR coverage ratio – 148.4% deposits ratio of 58% – 25.2%, Total CAR – 26.7% • NPLs are fully covered

Note: As of 1H 2020 (1) Cash and equivalents, National Bank of Kazakhstan notes, Treasury bills of the MoF of Kazakhstan, Treasury bills of governments of other countries, Notes of national banks of other countries, Bonds of quasi-sovereign banks / total assets, on 26 consolidated IFRS basis. Strong corporate governance and experienced management team

Independent and professional Board of Directors Strong executive team enhanced by new member

Alexander Pavlov Chairman of the Board of Directors, INED, 40+ years of financial experience ● Chairman of the Board of Directors since 2004 ● Held various government positions including First Deputy Prime Minister

Chairman of Kazakhstan in 2002-2004 Independent Umut Anton Aliya Murat Yertai Arman Dunayev Shayakhmetova Musin* Karpykova Koshenov Salimov INED, 15+ years of financial experience CFA, FRM ● Member of the Board of Directors of Halyk Bank since 2013 ● Acted as а Deputy CEO of JSC Sovereign Wealth Fund «Samruk-Kazyna» CEO First Deputy CEO, Deputy CEO Deputy CEO, Deputy CEO, Operations, Digital Banking, Finance, Accounting and Corporate Banking & Contact Center, Transactional Business Subsidiaries International Activities Resources and and IT Administration

Christof Ruehl 20+ years 10+ years 25+ years 20+ years 20+ years INED, 20+ years of banking experience ● Member of the Board of Directors of Halyk Bank since 2007 2004 2019 2004 2010 1995 ● Served as a Chief Economist and Vice president of BP plc in 2007-2014 ● First global Head of Research of Abu Dhabi Investment Authority since 2014 ● 1998-2004 ● 2016-2019 ● 2001-2004 JSC Nauryz- ● 2000-2010 ● 1995-2018 CJSC ABN AMRO Accenture LLC. bank JSC ABN AMRO various positions in Bank (Kazakhstan) Bank (Kazakhstan), Halyk Bank Worked on the 1998-2001 CJSC ● ● JSC SB RBS Franciscus Cornelis Wilhelmus Kuijlaars integration of Halyk Citibank Kazakhstan (Kazakhstan) INED, 20+ years of banking experience Bank with KKB ● Member of the Board of Directors of Halyk Bank since 2009 ● Served as a head of corporate and investment banking in Belgium,

Independent Directors Independent regional and country manager in Brazil, Russia and Argentina in 1990-2007

Piotr Romanowski* INED, 20+ years of work experience ● Member of the Board of Directors since May 2020 Askar Mikhail Dauren Zhumabek Aivar ● Partner at PwC CEE/CIS in 2011-2020 Smagulov Kablashev Sartaev Mamutov Bodanov ● Member of the management Board at Bank Millennium, Poland in 2008-2009 ● Partner of McKinsey & Company, Warsaw, Poland in 2005-2008 Deputy CEO Deputy CEO Deputy CEO, SME Deputy CEO, Deputy CEO Innovative IT, Information Banking, Retail banking Security and Problem Mazhit Yessenbayev Transactional Technologies PR and Marketing Loans Director, 45+ years of economic experience business, Treasury ● Representative of JSC Holding Company ALMEX

rep. ● Held numerous important positions in Kazakhstan's government, including 20+ years 15+ years 15+ years 15+ years 5 years Minister of Finance position in 1999-2002 Shareholder 2005 2012 2018 2019 2014

Umut Shayakhmetova ● 2014 – 2018 JSC ● 2007-2012 ● 2016-2018 ● 2018-2019 ● 1990-2014 Internal CEO, 20+ years of banking experience Altyn Bank ATF Bank JSC Kazkom-mertsbank JCS Fortebank. Affairs authorities, Appointed chairperson of the Management Board of Halyk Bank in 2009 State Investigation ● 1998-2005 JSC ● 2015-2017 JSC

CEO ● Worked at ABN AMRO in 1998-2004 Committee, Tax Police ABN AMRO Bank Kazkom-mertsbank and Financial Police (Kazakhstan) 27 * New members Adherence to best ESG practices

Environment Social Governance

• Rational consumption of all the • Equal rights and opportunities to • Ensuring that the principles used to resources used by implementing ensure no type of discrimination manage Halyk Bank align with the resource-saving practices • Assistance to a broad range of interests of all stakeholders • Implementation of energy-saving business projects in the field of youth • Transparent corporate governance measures to improve energy efficiency and women entrepreneurship system in line with the best and reduce GHG emissions; • Social support and charity expenses in international practices and standards • Promotion of environmentally friendly the amount of KZT 2.3 billion (2019) behaviour among employees

Implemented ESG initiatives

● In 2020, we published our first Sustainability Report that discloses the main aspects of the Bank's activities in the field of environmental, social responsibility and corporate governance for 2019 ESG ● The Report hasLeading been prepared digital in accordance proposition with forthe mostRetail internationally and businesses recognized non-financial reporting framework – GRI Standards

● Halyk Bank makes a voluntary commitment to provide transparent coverage of key information about the results in the field of sustainable development through the publication of this Report

28 Strongly positioned vs. peer group of EM leading franchises

Unique combination of robust capital position and superior profitability Strongly positioned vs. peer group of EM leading franchises

Market Net Cost to Cost of 1H 2020 share by interest ROAE CET1 Dividend payout income risk Halyk Bank assets margin Sberbank KZ CIB 60% 32.7% 5.2% 25.8% 1.3% 22.6% 25.2% Dividend payout Itau Sberbank Dividends Fortebank 38.5% 4.7% 37.4% 2.1% 5.2% 10.0% PKO BP suspended

1H 2020 1H OTP TBC

RoAE 50% 30.8% 5.6% 34.6% 2.4% 12.4% 14.8% Dividend payout

Postponed due 27.0% 3.8% 54.5% 1.7% 9.8% 13.9% to regulatory restrictions

Suspended due CET1 1H 2020 16.1% 3.3% 42.2% 0.5% 7.8% 17.0% to regulatory Western European banks Kazakh banks Selected peers restrictions Central and Eastern European and CIS banks (excl. Kazakhstan) 25% 26.8% 3.4% 42.3% 4.7% 13.1% 10.4% Average (1H 2020) Dividend payout Region RoAE CET1 Western Europe 4.1% 14.8% CEE & CIS 6.4% 13.7% 15% 6.2% 7.0% 20.7% 3.4% 19.2% 10.3% Kazakhstan 18.0% 17.7% Dividend payout 22.6% 25.2% 29 Source: Bloomberg, IFRS statements as of 1H 2020 03 Strategic update

30 Key strategic objectives of Halyk Bank

Strategic objectives for 2019–2021

Leading positions Client-orientation and 1 2 in all key customer segments focus on quality of the service

Focus on further development of digital Selective international 3 5 offering expansion

4

Main transactional bank of the country

Halyk Bank remains committed to delivering its strategy announced in 2019

31 Our 2020 agenda to reach our strategic objectives

Leading positions . Development of new elements of the ecosystem. We strive to provide the client with in all key customer segments a full range of lifestyle services and provide new services to clients, entrepreneurs and legal entities

. Use of digital services for small business clients in order to increase the speed of Focus on further development services and growth of lending of digital offering . We are making the next step in Data factory to increase sales and the level of customer satisfaction

Client-orientation and . We are further developing an acquiring business and e-commerce by entering new focus on quality of the service segments of the small and micro business and by improving the existing platform

Selective international expansion . Further development of TengeBank in Uzbekistan

Main transactional bank of the . We are increasing the transactional activity of our clients through new services and country improved functionality of digital services

32 … with significant milestones reached already in first 9 months

60 Leading market share (1) Online onboarding Loan issuance through Speed of loan issuance . Launched remote partners . 30+% market share across onboarding in 2020 . Online lending based on key banking products . 44% of our retail loans are pre-approved credit limits . We can now fully onboard issued online, out of which and dynamic scoring retail customers and . #1 position in Kazakhstan 74% through our partners models individual entrepreneurs (IE) – the largest appliances online retailers in the country (2) . We can issue a loan to . 453.6k retail customers and SME client in less than 60 5.4k IE have already used . Increase in loan volume minutes the service with no increase in staff and branches

Growth in active online Online insurance products Broad ecosystem Enhanced IT and Product transactors Development

. We added more than 540k . We launched online sales . We continue to be the . We improved our internal active transactors in our of insurance products broadest ecosystem procedures for IT and online application for product development. retail customers . Now we offer online brokerage and online . This represents 76% travel services for our increase vs the beginning clients of the year

(1) Data as of 30 June 2020; (2) Data for the August 2020, by number 33 Note: Data as of 31 August 2020. Halyk Bank has created the broadest ecosystem in Kazakhstan

Retail Corporate

. Online onboarding . Online and mobile phone platform for . Payments (P2P, P2B, by phone number, international P2P, Onlinebank servicing bank accounts Homebank WesternUnion) . Payments and transfers (tenge / FX) (internet banking) (mobile application) . Bill payments (incl. utilities, taxes, fines, government and . Products (guarantees, deposits, loans, commercial services, etc. - more than 5,000 of service providers) corporate cards) . Online issuance of cards, loans and deposits . Own certification centre . QR & NFC payment technologies . Small business accounting module . Ability to pay public transport . B2B Connect module for customer search

. Multi-currency payment cards (debit and credit) . POS terminals . Instalment loan card (Halyk Light) Payments Payments . Halyk POS (tap to phone) . E-Wallets . E-commerce services 1 . NFC: Samsung pay, Apple pay, Homebank pay . Currency control . QR Payment . SWIFT payments . POS, ATMs, Payments terminals . 24/7 payments within bank accounts . Homebank platform . QR code for receiving payments . Life Leasing . Billing for payment Insurance . General . Online Auto Insurance Halyk ecosystem Lending . Online lending Investments . Offline brokerage . Mobile application – Halyk Invest Insurance

Cash Collection Life style . Mobile application – Halyk travel services . Mobile application – Kino.kz (Kazakhstan cinemas portal) Digital . Cloud electronic signature support

Loyalty Cloud services . Online accounting . Halyk Club (accrual of bonuses and ability to pay by bonuses) . Counterparty check program (Kazteleport) . Wide base of participating merchants . E-invoicing

34 (1) Self developed Halyk banks technology for NFC payments via mobile application Homebank for retail clients Strategically sized international footprint

Operations started in July 2019 Focused strategy for each of international operations

Country . Georgia . Russia . Tajikistan . Kyrgyzstan . Uzbekistan Subsidiary banks’ assets . Universal share in Group total assets . Commercial commercial bank with a . Universal . Universal . Universal bank focus on commercial commercial commercial Description corporate, bank with a . Banking bank bank 3.1% 3.1% SME and retail focus on SME license banking acquired in 2019 2.7% Total assets (30 June . USD 178mm . USD 297mm . USD 45mm . USD 156mm . USD 79mm Dec-18 Dec-19 Jun-20 2020) • Card business . Retail banking and acquiring • Card business • Digital banking Key . Remote • Purchase of • Card business and acquiring • Corporate and banking mortgage and acquiring • Remote strategic SME banking  The amount of the Bank's portfolio banking priorities . Card business investments in foreign • Guarantees • Retail banking and acquiring subsidiary banks as of July • Factoring 1, 2020 amounted to KZT 56 • Modernization billion and • Development of • Transformation • Top 10 bank in • Further transformation a niche product into a digital terms of assets Expected development of the Bank line - trade bank, become in Uzbekistan of payment result with a focus to finance and TOP 5 bank in by the end of card services internet acquiring terms of assets 2022 banking 35 In 2021 we continue to focus on the following

1 Endorsing online channels

 Increasing share of online lending for individuals and SME clients

 Adding new services and products to our mobile application

2 Improving fee and commission income

Increasing transactional activities of our customers and increasing  number of active customers

 Extending ecosystem of Halyk Bank

3 Improving data analytics (Data factory)

4 Keeping digital channels safe (information security)

36 2021-2022 financial targets

Metric 2019A 2020 guidance 2021 – 2022 target

Growth Net loan portfolio growth 8% >10% In line with market

NIM, p.a. 5.3% area of 5% area of 5%

Profitability Cost-to-income ratio 25.4% <30% c.30%

RoAE, p.a. 28.8% >20% >22%

Asset quality Cost of risk1, p.a. 0.7% area of 1.5% c.1%

Capital CET1 ratio 20.6% >20% >17%

(1) Credit loss expenses on loans to customers / monthly average balances of gross loans to customers, on consolidated IFRS basis. 37 04

Digital update

38 Four main pillars of Halyk Bank digital transformation program

 Digital channels New ecosystem services 

Enhanced digital front-ends for our retail and Proprietary ecosystem: corporate/SME customers: . Halyk Invest . Kino.kz . Homebank for retail customers . Halyk Travel . Auto insurance x13.6 issuance of online loans YTD Open ecosystem: . Onlinebank for corporate / SME customers . EPAY – over 65% of e-commerce payments 76% of account opening online (IE*) . Online consumer lending - more than 19 bn YTD . Loyalty program – over 17k stores in Halyk Club partners Halyk Bank network digital transformation program  Modern technology platform Digital oriented organization 

○ Data factory ○ Agile methodology ○ Cloud program initiation ○ Digital product teams ○ Open source technology ○ Devops and CI/CD practice ○ Open banking approach ○ Growth of IT/Digital team ○ RPA ○ Flexible approach in human resource management ○ Program 99,99 39 * Individual enterpreneurs Record digital channels performance in 2020

Homebank

Growth +30% from 0.1% x13.6 +66% Aug vs. Jan to 10% Aug vs. Jan Aug vs. Jan Jan to Aug

Share of account opening Volume of issued online Volume of payments Homebank users online within Homebank loans within Homebank in Homebank

Onlinebank

Growth +18.5% from 2% to +53% +25% Aug vs. Jan 76% Aug vs. Sep Aug vs. Jan Apr to Aug

Share of account opening Average volume of Volume of Onlinebank Onlinebank users online (individual online loans in payments entrepreneurs) Onlinebank 40 Implementation of both proprietary and open ecosystem platforms

Proprietary ecosystem services Open ecosystem

HALYK INVEST EPAY  Easy access to investment instruments, including public IPOs System of authorization and processing of online payments by plastic cards  RoboAdvising - automatic portfolio selection based on the client's risk profile . Processes over 65% of e-commerce payments made with merchants  Remote account opening and investing without visiting a broker . 5 out of 6 largest Kazakhstan Payment Service Providers available

HALYK TRAVEL  Search, compare and buy online air, railway tickets, and hotel booking services 1  Partnership programs and promotions ONLINE BNPL  Loan / installment financing . Patnership with the largest appliances retailers: Technodom, Sulpak and Alser . Online installment plans in Homebank App . Up to KZT 2mln for up to 24 months KINO.KZ . More than KZT 19 bn or 80k purchases financed since the launch of program

 Building the largest ticket operator in Kazakhstan  Convenient, profitable and prompt service for search and purchase of tickets for all kinds of entertainment  Launch by the end of 2020 HALYK CLUB Privilege club for Halyk Bank clients AUTO INSURANCE . Up to 25% bonuses for purchases in over 17k partner stores . 1% bonus for all purchases . Payments with bonuses in partner stores and Homebank App  Direct online insurance vs. agents’ model . Interest-free installment for up to 4 months in over 10k partner stores /  5 simple steps and up to 5 minutes to issue the policy 1% monthly fee for purchases in other stores  Various insurance options 41 (1) Buy Now Pay Later products Actively developing our technology platform

Data factory Program 99.99 Open banking approach

. Advanced Analytics (AA) to boost digital . Support technology of major front-end and . Digital onboarding as a universal service transformation and data monetization transactional platforms to use in different ecosystem and partnership programmes . Example of use cases: . Service level coordination between business and IT for major key business processes . Online loans and installments available Retail through APIs Increase in transactional activity and . Modernization of the existing platforms new customer revenue through . Go to market approach via API personalized onboarding and a 1:1 management platform offerings . Auto Insurance services online SME Increase in commission income through new SME customer acquisition and online onboarding Corporate Changes in technology Utilisation of open data for new platform to support customers identification and cross sales digital transformation of the Bank

Cloud program initiation Open source technology RPA - zero human intervention

. Public (Azure, AWS) to support number . Strong move to open source technology stack: . Accelerating customer services through of eco-system projects robotics solution  Different front-end initiatives . Private and hybrid to support digital . Reducing the operational risks and  AA and Data factory cases transformation and transactional costs platforms . Ensuring employees motivation and . KazTelePort - provider of cloud focus on more value-added activities services 42 Building digital oriented organization

AGILE METHODOLOGY FOCUSED ON RAPID VALUE CREATION . 15 Agile teams, including 10 teams created during last 9 months

DEDICATED DIGITAL PRODUCT TEAMS TO SPEED UP TIME TO MARKET . Several digital product teams created to run major strategic initiatives

DEVOPS AND CI/CD PRACTICE TO SUPPORT CONTINUOUS INTEGRATION AND DELIVERY . 50% growth of DevOps practitioners during last 8 months

RAPID GROWTH OF IT/DIGITAL TEAM . 11% growth of product development teams during last 6 months

FLEXIBLE APPROACH IN HUMAN RESOURCE MANAGEMENT . Flexible working schedule and remote work as the new normal

New multi-speed digital organization as one of the main leverages to boost digital transformation 43 Further steps in our digital strategy

1 Continue to develop local payment system to address market needs

2 Extend cloud program in order to have extra push to our time to market KPIs

Develop our biometric solutions (extending them to other channels: call 3 center, ATMs, branches)

Extending open banking solutions for online lending and other transactional 4 products and services

Halyk ID as identification mechanism for all partnership and ecosystem projects to 5 enhance online conversion and provide universal customer experience

6 Further development of our ecosystem projects and services

We are considering to add new elements in our digital strategy to give extra boost to our digital transformation and address market challenges 44 05

Retail banking

45 Retail banking - key segment highlights as of 01-July-2020

Scale Customer outreach Digital footprint Growth3

Retail gross loan KZT 1,173bn Retail clients Homebank users 10% Retail loan growth book1 8.1m 5.5m

Retail loan market Retail deposit 17% Payment cards2 share 5.5m 7% growth Active Homebank 2.2m clients2 KZT 3,470bn Retail deposit size1 621 Branches Active payment card 1.3% growth Retail deposit market 34% 4 share 4.5k ATMs KZT 11.2 trln Payments processed Active Homebank 56% clients growth

Retail non-interest income contribution to Retail loans contribution to Group1,3 Retail deposits contribution to Group1,3 Group1,3

Retail Corporate & Corporate & 27% SME SME 49% 43% Corporate & Retail Retail SME 51% 57% 73%

Source: Companies’ data Unconsolidated (bank only) basis 46 (1) Consolidated IFRS basis; (2) as of 31 August 2020; (3) for 1H 2020; (4) for 1H 2020, cash and non-cash payments (through online channels, ATMs, acquiring network; B2C payments) Halyk Bank maintains its dominant position in the sector

Retail deposits (%)

Share of top 5 players (as of 30-June-2020) 75%

34.4%

17.3%

9.1% 8.1% 5.8%

47 Retail banking model centered around customer needs with focus in 2020 on development of online products and services

Banking products and services Wide range of financial products 2019 2020 (new products launched)

Mortgage loans Retail secured loans $ Payments Installment online Homebank pay

Credit cards Term deposits Apple pay Online cash loans $ E-wallets

QR Payment Cash loans Current account Online deposits $

Online cards issuance Samsung pay with delivery

Convenience Non Banking products and services Multi-channel interaction between bank and client Halyk Bank's ecosystem product offering beyond traditional banking services 2019 2020 (new channels) 2020 (new products launched)

Branches Halyk Travel Halyk Club Partnership  with the largest retailers in the Homebank country Kino Halyk Maps

Card issuance machines $ ATMs Halyk Invest Halyk Info (kartomat) i

POS Auto Insurance Halyk tour To be launched in November 2020

Full – fledged retail banking combined with other ecosystem products accessible through multi-channel distribution network 48 Complemented by lifestyle offering resulting in superior overall customer experience

Wide range of lifestyle products targeted at retail customers

Halyk Club Halyk Travel Project launched in 2020 % Launched in September 2020 ● Exclusive club for all cardholders of the Bank ● Search, compare and buy online air, rail tickets, and hotel booking services. (accrual of bonuses and ability to pay by ● Development of partner programs to offer customers discounted tickets bonuses) ● Development of partner programs for services on credit or by installments ● Available through Homebank and on the Bank's website Halyk tour Auto Insurance To be launched in November 2020 Project launched in 2020 ● One-stop travel service: hotel booking, purchase of ● Auto insurance products for retail customers ready-made tours, recommendations for tourists ● Convenient online car insurance service with ● Advanced payment methods bonuses available upon purchase ● Formation of personal proposals Halyk Maps Kino Project launched in 2020 To be launched in 2020 ● Geolocation of branches, ATMs, terminals ● Transform kino.kz from a cinema poster into the and partners of the Bank on a map of the city largest ticket operator in Kazakhstan ● Standardisation of list of operations in ● Convenient service in which users can find and get branches, ATM and terminals tickets for all kinds of entertainment ● Available through Homebank and on the ● Project will launch by the end of 2020, along with the Bank's website opening of cinemas

Halyk Invest $ Halyk Info To be launched in October 2020 Project launched in 2020 i

● Easy access to investment instruments, including ● Personal assistant for clients to answer questions about public IPO programs the Bank's products and services ● RoboAdvising - automatic portfolio selection ● Convenient search for answers by keywords, with based on the client's risk profile sections on products and frequently asked questions ● Open accounts and start investing using an EDS ● Available through Homebank and on the Bank's website and without visiting a broker 49 Significant lending business growth despite macro headwinds

Loan portfolio: Retail loans (IFRS) 1 Loan issuance 3

2020: growth in 1H of +KZT107bn (+10%) KZTbn Increase in issues over the same period during 2019 +46%2 KZTbn +10% 1,173 90.1 77.6 66.2 70.4 +8% 61.4 1,066 53.7 55.7 47.0 47.1 64.0 989 57.4 37.1 36.1 39.1 29.4 11.2 quarantine

Jan-20 Feb-20 Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20

2018 2019 1H 2020 2020 2019

Loan portfolio: Product structure 1 Share of loans issued online from the total count of loans issued 3 Diversified product portfolio catering to broad client needs Increase in the share of online loans from 8% to 44% %

Auto Credit cards Secured 54% 2% 2% 4% 44% 37% 38% 30% Mortgages 23% 18% 8% 8%

Unsecured loans Jan-20 Feb-20 Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20 69% % of total count

50 (1) Consolidated IFRS basis; (2) excluding issuances in April-May – low sales due to quarantine; (3) unconsolidated (bank only) basis Halyk Bank is building open ecosystem fueling growth of online lending

Halyk Bank is building an open ecosystem Halyk Bank's partners

• Halyk Bank is building an open ecosystem that Halyk Bank's clients and partners can operate independently

• This ecosystem gives our partners the digital capabilities that they can integrate in their own systems

• Halyk Bank is able to increase its customer base through client outreach from our partners

• Open ecosystem allows to attract new clients and new lending volumes without increase in staff or branches of Halyk Bank

• Partnerships and wider client outreach further increases client loyalty

The share of online instalment loans issued increased from 2% to Share of online loans granted via partners of the Bank 32% as % of total number of loans

8.9% 37% 32% 7.6% 26% 5.9% 25% 20% 4.4% 3.7%

8% 1.3% 0.2% 0.2% 2% 1%

Jan-20 Feb-20 Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20 Jan-20 Feb-20 Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20 % of total volume % of total count 51 Growing deposit base even during economic slowdown fuelled by online offering Retail deposits1 Share of current account and card balances in total deposits2

2020: Growth in 1H of +7% (+ KZT 219bn) KZTbn Growth in the share of free balances in the deposit portfolio % +7% 17.4% 3,470 3,396 14.1% -4% 13.3% 3,251

2018 2019 1H 2020 Dec-18 Dec-19 Jun-20

Term deposits: By currencies2 The share of new deposits attracted online2

% Increase in the share of online deposits from 8% to 23% % 01.01.2020Dec-19 01.0Jun7-.202020 43%

26% 22% 21% 23% 44% 44% 17% 56% 56% 8% 9%

Jan-20 Feb-20 Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20

FCY LCY FCY LCY % of total count

52 (1) Consolidated IFRS basis; (2) unconsolidated (bank only) basis Card business. Leadership in payroll and social payments

Active cards Payroll, social payments and pensions volume

2020: growth in 1H of 5,9% (+305 thous. PCS) thous. PCS Payroll: growth in 1H 2020 of 7.4% Social payments and pensions: (+ KZT 156 bn) Growth in 1H 2020 of 24% (+ KZT 250 bn) +5.9% +7.4% +24% 5 458 2 276 1 306 5 232 2 119 -1.5% 5 153 5 219 1 056

Dec-18 Dec-19 Jun-20 Aug-20 1H 2019 1H 2020 1H 2019 1H 2020

Share of account opening online1 The share of non-cash payments Increase from 0% to 10% since the beginning of the year KZTbn Increase from 26% to 35% since the beginning of the year % 35% 11% 34% 10% 32% 32% 32% 30% 7% 6% 26% 4% 2% 1% 0%

Jan-20 Feb-20 Mar-20 Apr-20 May-20 Jun-20 July-20 Aug-20 Jan-20 Feb-20 Mar-20 Apr-20 May-20 Jun-20 Jul-20

% of total count % of total volume

Unconsolidated (bank only) basis; (1) Includes card accounts and wallet for new customers who have received an online instalment loans 53 Offering Halyk ecosystem products online and in mobile

Banking in your mobile Homebank active clients ‘000 clients Chat Bot - Personal Assistant +1 002 • Answers to questions 2 178 +652 Growth of active Stories 1 176 clients in 2020 by 1.9 • Special offers of the Bank 524 times (+1 million • Halyk Club Partners Promotions people, 54% more than in 2019) • Stories 2.0 - coming soon Dec-18 Dec-19 Jun-20 Products

• Free shipping card Volume of • Online deposit transactions • Online loan 2.1x • Purchase by installments in Homebank1 Increase since H1 19 Homebank ecosystem • Halyk Club • Halyk Info • Halyk Maps • Halyk Auto Insurance • Halyk Tour - coming soon Number of transactions 1.6x Re-design 1 in Homebank Increase since H1 19 • Change of home screen design • Improving the customer journey for payments and transfers  Online onboarding at Homebank launched in April  We consider mobile channel as the main interaction channel with our retail customers 54 (1) includes payments and transfers via Homebank 06

SME and Corporate banking

55 Largest SME and Corporate franchise in Kazakhstan

Scale Customer reach

Market share as of 1 July, 2020 73% > 2.8k Corporate clients 44% 37% 35%

313.3k SME clients (1) (2)

Corporate and SME loan portfolio

Gross loan portfolio (consolidated), KZT bn Industry breakdown (consolidated)

3,095 3,216 2,902 6.8% 142.6% 2,623 642 695 630 NPL ratio NPL coverage 524

2,453 2,521 2,099 2,272 18% 70% Share of top-10 Share of local largest borrowers currency loans (consolidated)

Note: As of 1H 2020; Unconsolidated (bank only) basis 56 (1) defined by 312 largest taxpayers; (2) legal entities of RK (excluding individual entrepreneurs) Powerful online platform for businesses

Payments 24/7 Online statement generation SWIFT GPI (October 2020) Number of Onlinebank . Intrabank payments in tenge . All account statements . High speed international payments transactions . FX payments . Documentation flow processing mn . Payroll payments . Online lawyer . Corporate card payments 1.6 . Halyk POS (Tap to Phone) Free verification of Kazakh . Verification of payments using Cloud and Russian counterparties 1.3 Electronic Digital Signature . Pension / social payments . Tax payments Halyk FX Conversion

. Free online conversion Multiple payment . Competitive rates regardless of the amount of transactions downloading . Ability to upload several MT files at a time for payments in tenge FX control Volume of Onlinebank . Online registration of contracts payments . Real time currency control chat KZT tn Corporate cards Full-suite online 3.6 . Client and suppliers Auto payment payments business platform 2.9 . Payment of travel expenses . Self-configuration of a convenient payment schedule

QR payments WEB services HR Assistant

. Issuance of a QR code in Onlinebank . Integration of the Company's software . Free check of new employees against to receive payments secure data exchange with Onlinebank 30 open sources

Onlinebank mobile app’s Average time of account / of payments via NPS among new registered >98% 89.5% >42k number of downloads 10 min deposit opening Onlinebank clients in Onlinebank (since launch in May 2020 ) (vs. 1 day in offline) 57 Leading transactional franchise for corporates

Strong trade finance franchise Leading treasury business

#1 market player in terms of guarantees issued Market maker of treasury securities in Kazakhstan

 “Best Bank in Kazakhstan” in trade finance, “Europe Banking Awards 2018” by EMEA Finance Market maker on USD/KZT exchange operations a  “Best Bank in Kazakhstan for trade finance in 2019” by Global Finance Kazakhstan forex market leader in 2019 Market share by guarantees issued 44.6% as of 1H 2020(1)

KZT 386bn Amount of guarantees as of 1H 2020 Net gain from dealing

KZT bn 37 33 #1 market player in terms of letters of credit 30 issued in Kazakhstan 26 17 Market share by letters of credit issued 69.4% as of 1H 2020(1)

KZT 54bn Amount of letters of credit as of 1H 2020 58 (1) Market share among 11 biggest banks of Kazakhstan. 07

Corporate banking

59 Corporate banking - key highlights as of 01-July-2020

Scale Customer outreach Product usage

Corporate gross loan Bank’s products per KZT 2,521bn > 2.8k Corporate clients 2.7 book1 client

Market share by Bank’s products per 44% > 0.4k Corporate borrowers 4.9 corporate loans2 borrower

Corporate loans Corporate deposits Corporate non-interest income contribution to Group1,3 contribution to Group1,3 contribution to Group1,3 Corporat e 22% SME & Retail Retail 43% 51% Corporat e & SME Corporat 49% e 57% SME & Retail 78%

Source: Companies’ data Unconsolidated (bank only) basis 60 (1) Consolidated IFRS basis; (2) For all legal entities, including SME; (3) As of 1H 2020 Client-focused service model

Average corporate client profile Tailored client approach . Relationship manager supported by product managers team . Quasi-sovereign companies . Industry analytics . Decision-making efficiency . Leading private companies

. Large foreign companies operating in Comprehensive products and services offering Kazakhstan . Package products, including products of subsidiaries (insurance, cash . Largest taxpayers collection, specialized financial services) . Flexible tariffs . Fast growing medium-sized companies

Convenient service . Technology, personalized IT solutions . Online loans and bank guarantees . Automation of business processes

Security . Clients data protection . Operations safety . Efficient risk-management 61 Fully-fledged corporate platform

Settlement and cash Digital service and Trade finance Loan products services ecosystem . Guarantees . Working capital and . Opening, maintenance of . Onlinebank for businesses . Letters of credit investment financing current and escrow accounts . Integration with accounting . Business acquisition and . Intrabank payments in tenge systems expanding . FX payments . Online Accountant - tax reporting . Refinancing of loans from . Cash acceptance and system other creditors withdrawals . Factoring and Supply Chain . Transfer operations Financing . Foreign exchange control . Participation in government . Auto cash desks programs . Cash pooling Relationship Product . Participation in syndicated loans, including those with managers managers international financial Each corporate client is Participate in product institutions assigned a client manager, and customer teams and who provides provide sales support for comprehensive services the Bank’s and its for all Bank’s products subsidiaries’ products Payroll card program Subsidiaries’ . Cards products . Bonuses Acquiring and Treasury . General insurance . Installment . Life insurance . Loans, incl. online corporate cards . FX conversions . Cash collection services . Homebank . Halyk POS (Tap to Phone) . Deposits . Brokerage and asset . Payments and money . Ecommerce services . Forwards management transfers . Halyk Club (Loyalty program) . Leasing Services . Deposits (including online) . Card for business purposes . Client support in all countries . Customs card of Halyk Bank presence 62 Exceptional service to address our client needs

Lending Transactional business Documentary business Treasury

57% share of corporate Large and flexible transactional ~ 80% of documentary 35% share of corporate and SME loans in total gross loan products and services offering business income generated by deposits among all second-tier portfolio available online 24/7 corporate clients banks of Kazakhstan

. Maximum lending limit on . Account opening, payments, cash . #1 market player by guarantees . The highest long-term credit the market (USD 750mln per management and letters of credit issued in ratings among Kazakhstani borrower vs. USD 200mln for ‒ Personal service Kazakhstan second-tier banks without foreign the nearest competitor) participation ‒ Preferential tariffs . Partnership with foreign banks . Online loans issuance ‒ Provision of ADMs to legal entities (confirmed letters of credit, ‒ Provides a diversified and stable counter-guarantees and cheaper . Tailored solutions for client’s ‒ KZT and foreign currency corporate deposit base rates due to Bank’s high ratings) credit needs payments . Online submission of . Types of deposits of legal entities . Client support in all . Onlinebank services applications for the issue of countries of Halyk Bank ‒ 24/7 account management guarantees (>80% of applications ‒ Term presence (Russia, Georgia, ‒ Instant data exchange with the of cash covered guarantees are ‒ Cumulative Uzbekistan, Kyrgyz Republic, Bank presented through Onlinebank) ‒ Flexible Tajikistan) ‒ Verification of counterparties . Electronic guarantees . Reliable funding base in both . FX payments (tender.sk.kz, goszakup.gov.kz) . Conversion operations local and foreign currency ‒ Large network of correspondent . Guarantees under counter- ‒ Individual conditions . Syndicated loans, including banks guarantees of other banks ‒ Halyk FX platform syndicates with international ‒ Online SWIFT payment tracking ‒ Conversion 24/7 banks ‒ GPI (October 2020) . Financing of export letter of credits under insurance of . Deep industry analytics ‒ Online contract registration KazakhExport . Derivative instruments . Fast decision-making . Tailored client solutions . Qualified expertise of contracts / ‒ Currency risk hedging products ‒ Individual cash pooling projects draft contracts regarding ‒ Online integration with clients payment terms accounting systems, host to host connection 63 Diversified loan portfolio

Corporate loan portfolio

Gross loan portfolio (consolidated), KZT bn +8.9% +2.8% KZT 122 bn1 64% 2,656 Gross interest Share of local 2,521 2,453 income, 1H 2020 currency loans 2,315 2,311 2,337 2,355

5.4% 177% NPL ratio NPL coverage

Industry breakdown1 Currency breakdown

FX 36%

KZT 64%

64 As of 1H 2020; Unconsolidated (bank only) basis; 1 Consolidated IFRS basis 08

SME banking

65 SME banking - key highlights as of 01-July-2020

Scale Customer outreach Growth

1 SME loan growth SME gross loan 313.3k SME clients 8% KZT 695bn in 1H 2020

SME deposits and Number of accounts 7k SME borrowers 5% KZT 913bn current accounts growth 1H 2020

SME deposits SME non-interest income SME loans contribution to Group1 contribution to Group contribution to Group1

SME SME 16% Retail 22% 27%

SME&Corporate Retail 51% Retail Corporate 49% 56% 57% Corporate 22%

Source: Companies’ data Unconsolidated (bank only) basis 66 (1 ) Consolidated IFRS basis (2) For all legal entities, including SME Attractive service proposition

SME product suite

Daily banking Business services Cash management & payments General insurance

Online accounting services obuhgalter.kz Acquiring network: POS terminals and Halyk POS (tap to phone) Traffic lights and Kompra

Corporate cards & payroll program B2B Connect platform for clients search

Online client onboarding for individual entrepreneurs (IE) Lending Online loans for IE

HR assistant Guarantees Online products Financing

Client managers

Full-suite online business platform Also available online 67 Onlinebank at core of our SME business

Rapidly enhancing digital SME platform Full-suite online business platform during lockdown

Pickup in number of active users Transactional banking . >98% of payments via Onlinebank . 18.5% growth of Onlinebank users YTD

Business services Online loans for Small Enterprises (Launched in August 2020)

. Loan issuance remotely . Without document delivery . Reduction of operational risks Online financial products Online client onboarding for Individual Entrepreneurs (IE) (Launched in June 2020)

. Any entity may become client of the Bank remotely – without need to go to physical branch Online client onboarding for IE Accepting contactless payments on smartphones (Launched in August 2020) . Reduce the load on cash processing Online loans for IE . Increase customer base . Minimize the cost of connecting to acquiring services

68 Criteria for digital products success

Digital lending Digital onboarding

Customer Capability of getting a decision and money without Capability of opening an account without visiting 1 experience1 visiting the branch the branch Time to Yes Time to Money Time to open an account: (TTY) (TTM) 6 minutes 30 minutes 45 minutes 10 minutes 15 minutes 48 hours 10 minutes 10 minutes 4 hours

24 hours 72 hours

2 Volumes1 Target business volumes: Opening accounts remotely:

1,000 during first 6 months 20% of accounts within 12 months of product launch

. 506 loans were issued since 6-Aug 2020 for • 77% of SME accounts were opened online in 3 Stats total volume of KZT 4.2bn3 August 2020 . Share of online loans in new loans issued increased to 80% 69 (1) Data provided by McKinsey & Company; (2) Data as of 25 September 2020; New accounts opening boosted by online

New accounts opened for SMEs Number of onboarded clients YTD

# of accounts opened per month # of clients

+15.0%

1,174 1,000 1,927 3,023 2,606 3,532

23,991 0% 2% 7% 14% 20,870 31%

77% 100% 98% 93% 86% 69%

23%

Digital onboarding Onboarding via manager xx # of accounts opened per month

Unconsolidated (bank only) basis (1) Data as of 28.08.2020 Source: Openaccount.halykbank.kz 70 Loan issuance shifted strongly to online

Loan issuance dynamics

SME loans issued, KZT bn 71 65 63 66 57 55 52 56 41 42 43 36

National lockdown period

Type of loans issuance Share of online loans since 6-Aug-201

# of loans issued # of new loans issued +10%

8,670 7,892 11 1% 3,968 46%

7,881 99% 4,702 54%

71 Unconsolidated (bank only) basis (1) Loans issued for micro and small business Sustainable loan portfolio

Loan portfolio evolution Industry breakdown

Gross loan portfolio (consolidated), KZT bn As of 1 July, 2020 (consolidated) +18.4% +8.3%

642 642 695 587 547 565 589

NPL level dynamics1 Sources of funding1

KZT bn KZT bn 60.8% 17.4% 14.9% 14.2% 40.2% 41.0% 42.4% 42.5% 42.9% 13.1% 35.2% 10.5% 10.9% 10.4%

78.9 86.7 217 73.1 70.1 63.4 64.8 298 295 61.5 300 241 261 265 337 163 162 181 195 220 222

72 (1) Unconsolidated (bank only) basis SME banking – participation in state programs

Position among second State program Halyk Bank participation in the program tier banks in Kazakhstan

State program for support of SMEs projects in the KZT 64bn provided manufacturing sector and the related service sector (financing of 5,410 projects of total amount KZT 222.8bn #1 (Damu Ondiris, Tranche 2) through a secondary utilization)

Regional SME financing program 66 contracts signed for KZT 23.6bn #1

1,758 guarantees issued #1 by guarantees Subsidizing interest rates and guaranteeing loans (24% of total guarantees issued by second tier banks ) under Business Roadmap - 2025 State Program #1 by subsidies 4,069 contracts for subsidies concluded

#1 Program of Concessional Lending for SMEs that KZT 180bn provided (by the volume of loans worsened their financial condition (334 loans issued for total volume of KZT 93.5bn) issued)

#1 Program of Concessional Lending for Priority Projects Applications accepted for total volume of KZT 183.5bn (by volume of contracts signed)

73 As of 1H 2020 09 International & subsidiary business

74 Halyk Bank has wide regional presence in Central Asia

Russia • Halyk Bank’s international footprint is well diversified between more established growth markets and pioneer GDP (US$bn) 2019A 1,699 growth markets: GDP Growth 2019A 1.34% Population (mm) 146.7 • Operating in well-functioning market (Georgia, Russia) Internet penetration (2018) 80.9% Bank assets/ GDP % 87.8% • First-mover or pioneer advantage (Uzbekistan, Kyrgyzstan, Tajikistan) Kazakhstan GDP (US$bn) 2019A 181 GDP Growth 2019A 4.50% Population (mm) 18.6 Georgia Internet penetration (2018) 78.9% GDP (US$bn) 2019A 18 Bank assets/ GDP % 38.6% GDP Growth 2019A 4.60% Kazakhstan Kyrgyzstan Population (mm) 3.7 GDP (US$bn) 9 Internet penetration (2018) 62.7% GDP Growth 2019A 4.50% Bank assets/ GDP % 94.4% Population (mm) 6.5 Internet penetration (2018) 70.0% Bank assets/ GDP % 42.2%

Uzbekistan Tajikistan GDP (US$bn) 58 GDP (US$bn) 2019A 8 GDP Growth 2019A 5.56% GDP Growth 2019A 7.00% Population (mm) 33.9 Population (mm) 9.1 Internet penetration (2018) 55.2% Internet penetration (2018) 22.0% Bank assets/ GDP % 53.3% Bank assets/ GDP % 28.4%

Source: Company information, Committee on Statistics of Kazakhstan, Chamber of International Commerce of Kazakhstan, The National Bank Of Georgia, The National Bank of the Kyrgyz Republic, The National Bank of Tajikistan, Central Bank of Russia, IMF 75 Note: Data as of 2019, except internet users (2018) Halyk Bank’s international operations

Country • Georgia • Russia • Tajikistan • Kyrgyzstan • Uzbekistan

• Subsidiary first set up in Subsidiary acquired in • 2008 2004, and merged with • Wholly owned Presence • Wholly owned • Entered via acquisition Moskommertsbank in subsidiary since July subsidiary since 2008 Halyk took 100% in 2004 history 2018 after acquiring • 2019 control as part of KKB KKB group acquisition

Market • #10 • #140 • #7 • #8 • #26 position

• Universal commercial • Commercial bank • Universal commercial bank with a focus on • Universal commercial • Universal commercial Description bank with a focus on corporate, SME and bank bank SME Banking license retail banking • acquired in 2019

Total assets (as • GEL 542.7 mm/ • RUR 20.923 mm/ • TJS 460.2mm/ • KGS 11,867 mm/ • UZS 804,554 mm / of 30 June USD 177.5 mm USD 297 mm USD 44.6 mm USD 156.2 mm USD 79.0 mm 2020)

Credit rating • «BB –» positive (Fitch) • – • – • – • «B2» stable (Moody’s)

76 Tenge Bank has successfully started its operations in Uzbekistan

Key operational milestones of Tenge bank June 2020 March 2020 May 2020 February 2020 Purchased and started May 2019 August 2019 Obtaining a Visa January 2020 Launched a retail installation of new models of Launched the service of license Halyk Bank received license Becomes part of credit pipeline project PAX A930 trading terminals Installed 1st Uzcard online payments and from Central Bank of SWIFT and UZCARD Second ATM HUMO (on Android platform) for ATM transfers with "Click" Uzbekistan payment systems installed clients

May Jul Aug Sep Jan Feb Mar May Jun 2019 2019 2019 2019 2020 2020 2020 2020 2020

July 19 March 2020 September 2019 June 2020 January 2020 A quarantine regime has Tenge bank Integration with Uzcard for Approval of three year The Bank's website and been introduced in launched its March 2020 repayment of loans and P2P strategy online consultation Tashkent. operations The service of online transfers through Myuzcard requests were launched An agreement was signed payments and transfers with (terminals and info-discs) with Wings to create a "Payme" was launched credit scoring

Key data on Tenge Bank

UZS mm Dec-19 Jun-20 Growth Assets 364,272 804,555 121% Gross loans 136,620 356,607 161% Deposits 15,197 69,005 354% Operating income 8,534 16,919 Net Income / Loss -1,719 4,892

Tenge Bank has already broken even by reporting UZS5bn profit in 1H'20 77 Insurance Business

Market share by Structure of the business Market position gross written premiums(1)

#1 30.9%

#2 28.5%

Gross written premiums Underwriting result

(KZT bn) 31% (KZT bn) 49%

132 18% 93 109 -11% 67 76 82 55 69 44 59 39 28

2016 2017 2018 2019 1H 2019 1H 2020 2016 2017 2018 2019 1H 2019 1H 2020 CAGR 2016 – 2019 CAGR 1H 2019 – 1H 2020

(1) Source: NBRK as of 01-July-2020 78 Investment banking and asset management

 Brokerage 

 Asset management 

 Investment Banking  being assessed

Duplicatingfunctions  Research 

KZT275bn as of 30 June 2020 KZT13.48bn as of 30 June 2020 AuM

KZT1.3bn for the six months ended 30 June 2020 KZT0.57bn for the six months ended 30 June 2020

Net Net income

BB+ (negative) rating from Fitch Best Investment Bank in Frontier Markets (2019) – Global Finance

Best Investment Bank in Frontier Markets (2020) – Global Finance Best in Underwriter (2019) – International Finance

Best Equity Bank in Central and Eastern Europe (2019, 2020) – Global Finance “For Development of the Stock Market” and “Best Underwriter on the Bond Market” (2018) – KASE Best Investment Bank in Kazakhstan (2009-2020) and Best Broker in Kazakhstan Best Investment Bank (2018) – Global Finance

(2020) – EMEA Finance Awards Underwriter of the Year on the Corporate Bond Market (2018) – Cbonds Best Investment Bank in Kazakhstan (2015, 2017, 2018, 2020) – Cbonds Best Research, Bonds (2018) – CBonds Best Investment Bank in Kazakhstan (2011, 2012, 2014, 2015, 2019) – Global Finance Ranked #1 among banking investment companies of Kazakhstan (2017) – Forbes

79 Other subsidiaries

JSC Halyk Leasing JSC Kazteleport Halyk Collection LLP JSC Halyk Finservice Subsidiaries SPVS

• Bad and doubtful asset • Leasing • Telecommunications • Collection services • Processing operations Type of activity management

• JSC Halyk-Leasing • Kazteleport provides a • Halyk Collection is the • Halyk Finservice is a • The main purpose of (“Halyk Leasing”) wide range of leader in the market of subsidiary of Halyk Bank these companies is to provides leasing infocommunication collection services for that provides technical improve the Bank’s loan services in services, including for banknotes, coins and processing support portfolio by acquiring Kazakhstan, and also, Halyk Bank and its valuables. It is services for processing doubtful and bad assets through its branches, subsidiaries: positioned in Halyk and storing data, namely using borrowed funds, in Chelyabinsk, Russia maintenance services Group as a subsidiary collection, processing applying quality asset and Tashkent, for POS terminals, offering services and storage cardholder management principles Uzbekistan. supply of consumables, independently while transactional data. to rehabilitate them with Description telecommunication and also providing cash to minimal credit losses for server equipment, the Bank’s sales Halyk Group, and then maintenance of the channels. successfully selling the Bank’s self-service assets to fully repay the devices, as well as companies’ obligations services for storage, to the Bank. transmission and protection of information.

Total assets (as KZT 7,468 mm KZT 5,951 mm KZT 5,104 mm KZT 527 mm KZT 206,652 mm of 30 June 2020)

80 10

Financial Performance

81 1H & 2Q 2020 Performance Highlights

KZT bn 1H 2020 1H 2019 Y-o-Y, % 2Q 2020 1Q 2020 Q-o-Q, % 2Q 2019 Y-o-Y, %

Net income (1) 156.0 164.2 (5.0%) 74.9 81.1 (7.6%) 89.7 (16.5%)

Net interest income (2) 208.4 190.3 9.5% 104.3 104.1 0.2% 97.7 6.9%

Fee and commission 60.2 57.7 4.4% 29.4 30.8 (4.4%) 30.7 (4.2%) income

RoAE, p.a. 22.6% 29.8% 21.2% 24.1% 32.5%

RoAA, p.a. 3.3% 3.7% 3.1% 3.5% 4.0%

Cost of risk (3), p.a. 1.3% 0.5% 1.0% 1.7% 0.3%

NIM (4), p.a. 5.2% 5.1% 5.0% 5.3% 5.1%

(1) attributable to common shareholders; (2) before credit loss expense; (3) credit loss expense on loans to customers / monthly average balances of gross loans to customers, on consolidated IFRS basis; (4) net interest income / average interest earning assets (monthly average balances of cash and cash equivalents (less cash on hand, correspondent and current accounts with the NBK), financial assets at fair value through profit or loss (less derivative financial instruments), amounts due from credit institutions, financial assets at fair value through other comprehensive income, debt securities at amortized cost, net of allowances for expected credit losses, net loans to customers), on consolidated IFRS basis. 82 1H & 2Q 2020 Performance Highlights

KZT bn 01.07.2020 01.01.2020 YTD, % 01.04.2020 Q-o-Q, %

Total assets 9,731 9,235 5.4% 10,034 (3.0%)

Cash and cash equivalents 2,154 1,664 29.5% 2,086 3.3%

Securities (1) 2,797 3,029 (7.7%) 3,144 (11.1%)

Gross loans 4,389 4,161 5.5% 4,427 (0.9%)

Net loans 3,944 3,752 5.1% 3,973 (0.7%)

Total deposits 6,756 6,406 5.5% 6,935 (2.6%)

Total liabilities 8,262 7,928 4.2% 8,675 (4.8%)

Total equity 1,469 1,307 12.4% 1,360 8.0%

Provisions / gross loans 10.1% 9.8% 10.3%

Loans / deposits ratio (2) 58.4% 58.6% 57.3%

Liquid assets / total assets (3) 44.8% 44.3% 45.1%

NPLs 90 days+ / gross loans (4) 6.9% 6.9% 7.1%

(1) financial assets at fair value through profit or loss, financial assets at fair value through other comprehensive income, debt securities at amortized cost, net of allowances for expected credit losses, on consolidated IFRS basis; (2) net loans to customers / amounts due to customers, on consolidated IFRS basis; (3) cash and cash equivalents, the NBK notes, Treasury bills of the Ministry of Finance of Kazakhstan, Treasury bills of governments of other countries, Notes of national banks of other countries, Bonds of quasi- sovereign banks) / total assets, on consolidated IFRS basis; (4) total principal amount of loans and accrued interest with principal and/or interest overdue by more than 90 days / gross loan portfolio, unconsolidated (Bank only), IFRS). KKB's NPLs 90+ and total loans are 83 accounted at fair value, i.e. net of provisions created before 4 July 2017. Interest Income

Interest Income and Interest Expense Net Interest Income (1) KZT bn KZT bn

9.5% 6.9%

0.6% 0.3%

(165.8) (151.4) (82.3) (75.3) (76.2)

Interest income Interest expense

Net Interest Margin (2) Comment

➢ Net interest margin decreased to 5.0% p.a. for 2Q 2020 compared to 5.3% in 1Q 2020 mainly as a result of decrease in the average interest rate on retail loans due to a new unsecured lending program with a borrower’s life insurance bundle, the premium on which reflected in insurance income, as an alternative to the existing unsecured lending program with a loan arrangement fee, Net interest margin which is reflected in interest income.

(1) before credit loss expense; (2) net interest income / average interest earning assets (monthly average balances of cash and cash equivalents (less cash on hand, correspondent and current accounts with the NBK), financial assets at fair value through profit or loss (less derivative financial instruments), amounts due from credit institutions, financial assets at fair value through other comprehensive income, debt securities at amortized cost, net of allowances for expected credit losses, net loans to customers), on consolidated IFRS basis. 84 Average assets’ rate(1)

Loans to customers Securities

Amounts due from credit institutions Total interest-earning assets

85 (1) interest income/monthly average balances of assets Average liabilities’ rate(1)

Amounts due to customers Debt securities issued

Amounts due to credit institutions Total interest-bearing liabilities

86 (1) interest expense/monthly average balances of liabilities Fee and Commission Income

Fee and Commission Income Fee and Commission Expense

12.2% KZT mln KZT mln

(4.2%) (12.3%) (4.5%)

Payment cards Other fees and commissions expense Deposit insurance fees

Breakdown of Selected Fee and Commission Income Payment Cards operations Cash operations

KZT mln

(3.3%) (27.2%) (10.2%) (9.9%)

Bank transfers – settlements Comment ➢ The decrease in fees derived from payment cards operations and cash 3.6% operations in 2Q 2020 vs. 1Q 2020 was mainly due to the effect of COVID-19 7.3% lockdown, whereas the fees derived from bank transfers – settlements increased as a result of pick up in non-cash transactional banking.

➢ Payment cards expenses for 2Q 2020 decreased by 17.3% vs. 1Q 2020 mainly due to the decrease in the volume of acquiring business. 87 Operating costs

Operating Expenses (1) Cost-to-Income (2)(6) KZT mln

15.5%

(0.9%)

(3) (4) (5)

Operating Operating income expense Cost-to-income

Cost-to-Average Assets (7) Comment

➢ Operating expenses for 2Q 2020 decreased by 0.9% vs. 1Q 2020 mainly due to the decrease in salaries and other employee benefits as a result of a decrease in the variable part of the motivational payment and partially offset by the increase in loyalty program bonuses payable to the customers.

(1) starting from 1Q 2020, insurance agent remuneration expenses are excluded from operating expenses. Therefore, operating expenses for 1H 2019 and 2Q 2019 were recalculated accordingly; (2) including loss from impairment of non-financial assets; (3) including loss from impairment of non-financial assets of KZT 3.6 bn; (4) including loss from impairment of non-financial assets of KZT 1.9 bn; (5) including loss from impairment of non-financial assets of KZT 1.7 bn; (6) operating expense (operating expenses, impairment of non-financial assets) / operating income (net interest income before credit loss expense, net fees and commissions, other non-interest income, less insurance claims incurred, net of reinsurance, and expenses for insurance reserves), annualised, on consolidated IFRS basis; 88 (7) operating expense / average monthly assets, annualised, on consolidated IFRS basis. Solid liquidity buffer

Diversified deposit-led funding Relatively low loan leverage

Total deposits Deposits as % of non-equity funding Net loans / deposits (%) (KZTbn)

Ample liquidity Net stable funding ratio (NSFR)

Liquid assets(1) / total assets Net stable funding ratio

(1) cash and equivalents, National Bank of Kazakhstan notes, Treasury bills of the MoF of Kazakhstan, Treasury bills of governments of other countries, Notes of national banks of other countries, Bonds of quasi-sovereign banks / total assets, on 89 consolidated IFRS basis. Loan Portfolio

Total Gross Loans (1) Total Gross Loans by Sectors Total Net Loans by Currencies KZT bn KZT bn

25.8% 26.2% 25.6% 25.5% 26.7%

14.4% 14.8% 15.4% 14.5% 15.8%

59.8% 59.0% 58.9% 60.0% 57.4%

Net loans Provisions Corporate SME Retail KZT FX

Total Corporate Gross Loans Total SME Gross Loans Total Retail Gross Loans

23.0% 16.5% 7,9% 8.3% 3.9% (5.1%)

Corporate SME Retail 90 (1) due to IFRS requirements, KKB loans were consolidated on net basis (i.e. net of provisions created before 4 July 2017); Cost of Risk

NPL 90 days+(1) Dynamics Provisioning Rate( 2) + NPL 90 days Coverage Ratio KZT bn

(3)

Cost of Risk(4)

KZT bn

(1) total principal amount of loans and accrued interest with principal and/or interest overdue by more than 90 days / gross loan portfolio, unconsolidated (Bank only), IFRS. KKB's NPLs 90+ and total loans are accounted at fair value, i.e. net of provisions created before 4 July 2017; (2) IFRS provisions/gross loans, on consolidated IFRS basis; (3) taking into account a gross and net basis of purchased credit-impairment financial assets from KKB, write-offs on consolidated IFRS basis for 1H 2020 were KZT 20.1 bn and KZT 10.9 bn accordingly; 91 (4) credit loss expense on loans to customers / monthly average balances of gross loans to customers, annualised, on consolidated IFRS basis. Asset quality

Stage 1 (gross basis) Stage 3 (1) (2) (gross basis) KZT bn KZT bn

Stage 1 Ratio (Stage 3 / Gross Loans ) Stage 3

Stage 2 + Stage 3 (2) (gross basis) Work-out of problem loans collateral by SPVs KZT bn KZT mln

17,665 (23,825)

Ratio (Stage 2 + Stage 3 / Gross Loans ) Stage 2 + Stage 3

(1) including POCI; 92 (2) stage 3 loans include NPL 90+, restructured loans and other loans with signs of impairment. Asset quality by segments

Share of Bank’s NPLs NPL ratios by segment NPL provision coverage by segment

(8.5%) 32% 46% 177% 148%

22% 5.9% 5.4% Corporate

Mar 19 Jul 20 Mar 19 Jul 20

(67.3%)

32% 46% 17.4% 61% 69% SME 10.4% 22%

Mar 19 Jul 20 Mar 19 Jul 20

(34.4%) 32%

46% Retail 13.1% 92% 111% 22% 8.6%

Mar 19 Jul 20 Mar 19 Jul 20 93 Data as of 30 Jun-20; based on Bank’s data only Funding Base Retail Deposits

By Types By Currencies KZT bn

13.9% 17.4% 14.5% 14.2% 15.6%

86.1% 85.5% 85.8% 84.4% 82.6%

Term deposits Current accounts KZT FX

Deposit of Legal Entities

By Types By Currencies KZT bn

54.3% 59.3% 51.7% 51.2% 57.9%

48.8% 42.1% 45.7% 40.7% 48.3%

Term deposits Current accounts KZT FX 94 Solid Capital Position

Capital Adequacy Ratios, consolidated Capital Adequacy Ratios of Halyk Bank, only

k2 minimum = 12.22%

k1-2 minimum = 10.72%

k1 minimum = 9.72%

CET 1 Tier 1 Total capital k1 - Halyk k1-2 - Halyk k2 - Halyk

Capital Structure, consolidated (1),(2) Capital Structure, Halyk Bank, only (1),(2) KZT bn KZT bn

Tier 1 Tier 2 Tier 1 Tier 2

(1) almost the entire capital is a high quality core capital as a result of limited use of Tier 2 instruments; (2) as a result of merger of KKB into Halyk Bank, Tier 2 capital from KKB was transferred to Halyk Bank. Therefore, starting from 28 July 2018, capital structure of Halyk Bank includes Tier 2 capital. 95