Administrative Team We would strongly encourage you to attend for this as an ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ opportunity to update your healthcare needs. For the security of staff, patient and premises CCTV is installed

OPENING HOURS ZERO TOLERANCE POLICY

Monday to Friday 8.00 am - 6.30 pm We try to show consideration to all our patients but will not tolerate violent, abusive or threatening behaviour. Wednesday Evening 6.30 pm - 8.00pm (Please note - booked appointments only - telephone lines CONFIDENTIALITY and other services not available) All staff members have access to medical records and are Care Quality Commission (CQC) bound by strict rules of confidentiality. Information held in 274 Manchester Road Warrington WA1 3RB your record may be shared in confidence with other NHS This surgery is registered with the Care Quality organisations in the interest of patient care. Information to Tel: 01925 631132/624560 Fax: 01925 624561 Commission third parties will not be released without valid and informed consent. e-mail: [email protected] Registered Manager is Dr M Northey COMPUTER www.greenbanksurgery.com THIS SURGERY DOES NOT DISCRIMINATE AGAINST ANY PERSON, DISABLITY OR BELIEF The Practice computer is registered under the Data Welcome to Green-Bank Surgery. We are an old Protection Act and strict confidentiality is maintained. established Practice and are firmly committed to providing THE PRACTICE AREA high quality medical care for you and your family. It is a APPOINTMENTS Group Practice of Doctors and a Primary Health Care Team. There is disabled access throughout the surgery. You are free to consult with any of our Doctors provided that there is an appointment available. Normally, the The Partners: Receptionist will offer you the next available appointment Dr Judith Booth MB ChB MRCGP but please let us know if you feel the problem is urgent, Dr Michael Northey MB ChB MRCGP we may be able to deal with you sooner or offer you a Dr Robert Owens MB ChB MRCGP more appropriate appointment, although it may not be Dr Katherine Cox MB ChB MRCGP with a clinician of your choice. Routine GP appointments are held throughout the day and Wednesday evenings. The Doctors: Our "Open Surgery" is for urgent problems only and is Dr T Okunzuwa MDMRCP available between 8.00 am - 10.00 am each morning. Dr R Pollitt MB ChB MRCGP BFC This service is run by our Nurse Practitioners.

Dr L Hyland MB ChB MRCP Boundaries of Practice Area: Do remember that an appointment is for one patient only. Practice Manager: Mrs Gwen Green NORTH - M62 SOUTH - Manchester Ship Canal If you cannot keep your appointment, please contact EAST - M6 WEST - Sankey Canal the surgery – we are a busy Practice and someone else The Clinical Team: will always want to take advantage of your cancellation. Nurse Practitioners Practice Nurses NEW PATIENTS’ REGISTRATION If you have a lot to discuss with the Doctor, please advise HCA when booking so a longer appointment can be given, thus A Team of District Nurses To register you must reside within the Practice area. avoiding delays for other patients. Dietician and Midwife Please ask at Reception if you are unsure – the Staff will also be able to guide you on our registration procedure. We have a 24 hour automated system installed which All fully supported by our allows patients to book GP appointments and cancel any All new patients will be given an appointment to have a unwanted appointments. This service is available at health check with the Nurse within one month of applying. weekends and on Bank Holidays. Chronic Disease Management: You can also book and cancel appointments, order (Hypertension, Diabetic, Heart Disease, HEALTH VISITORS prescriptions and view your Summary Care Record “on- COPD, Asthma) line”. Please ask at Reception for details of how to There are Health Visitors attached to the Practice, but register. based elsewhere - telephone number 01925 867928.

CHECK IN:

Please feel free to use the “self check-in” machine when PHLEBOTOMY (BLOOD CLINIC) attending for an appointment, alternatively please report FLU CLINICS to the reception desk. Clinics are held at Orford Park, Alder Lane. Please ask at Reception for details. Under 16’s will need to attend at We hold these each year and flu vaccinations are HOME VISITS the hospital or Bath Street Health & Wellbeing Centre, by available free for patients who fit certain criteria, such as appointment only. having a chronic disease, aged 65 or over, being immuno- Housebound patients, frail and very ill patients may supressed or being a young child of a certain age. require visiting at home. If so, please ring the surgery PRACTICE NURSES/HCA before 10.00 am if possible. The Reception Staff will ask You do not have to wait for an invite – when the flu you for a few details to allow the Doctor to assess the We have two Practice Nurses, a Treatment Room Nurse season starts, usually in September, please book an urgency of the case. All requests for visits will be triaged. and Health Care Assistant providing nursing care in the appointment. Lack of transport is not a valid reason for a home visit and following areas of health: Disease management: asthma, we can never guarantee a particular doctor. diabetes and heart clinics; holiday advice; ear syringing; RESULTS OF TESTS women’s health service for cervical smears, menopause TRIAGE and breast awareness; family planning, sexual healthcare For the results of any tests you have undergone, please and screening; pill checks and general health screening. telephone between 10am - 1.30pm. Results can only be When booking an appointment, or requesting a home Please make an appointment with a Nurse for all of the given to the person who had the tests done. visit, you may be triaged or asked some questions by the above through Reception. If you have a chronic condition Receptionist to determine the best possible option for you. we would encourage attendance at least once a year for OUT OF HOURS review, in the month of your birthday. You do not need to TELEPHONE ADVICE wait for an invite to make an appointment. What to do when the Surgery is closed?

If you wish to speak to a clinician regarding an urgent For urgent medical matters, please ring NHS 111. This is medical matter, please be aware, it will be either the MIDWIFE a free phone number from all landlines and mobiles. Nurse Practitioner or the duty doctor on the day, who will call you back. If you wish to speak to a particular The Midwife will be involved in your care from the start of CHAPERONES clinician, we cannot guarantee a same day call back. pregnancy until twenty-eight days following delivery. Interruptions during surgery can be upsetting for both Ante-Natal clinics are held on a Tuesday and Wednesday. If you require a chaperone at any time, please ask clinicians and patients; for this reason consultations will The Midwife may be contacted by telephoning the hospital member of staff, GP or nurse. not be disturbed by non-urgent telephone calls. and leaving a message on 01925 662092 or by telephoning the Surgery on our usual number 01925 CARERS: CLINICS 631132. If you have a carer or you are a carer, please ask at The following clinics are available in this Surgery. DISTRICT NURSES reception for a form. We can document this on your medical records. Please note, unless we have specific Antenatal The nurses are involved in giving highly skilled nursing consent in writing from a patient at this surgery, we will Nurse-led Clinics for Smears & Pill Checks care to patients who are housebound. A wide variety of not be able to discuss any medical matters with a third Child Health Surveillance needs are met, i.e. post-operative care, wound dressings, party. Dietician giving injections, taking bloods and providing palliative Minor Surgery care. They also liaise with other healthcare professionals PATIENT FORUM Travel and social services. They can be contacted on 01925 251308 Monday to Friday 9.00 am – 5.00 pm. Please leave a message on the answer machine.

Revised April 2015 All patients are welcome to join our Forum. We met We welcome all patient suggestions. A "suggestion box" If you are unhappy with any aspect of our service or your quarterly to discuss surgery matters. Please ask at the is situated in the main reception area, for those patients treatment, our Complaints Information leaflet is available reception desk for details. wishing to complete a form. to help you. The Practice Manager is available to discuss the appropriate procedure for complaints. Verbal PRIVACY: HEARING LOOPS: complaints are investigated and dealt with in the same way as written complaints. If you prefer to speak to a receptionist in private instead of We do offer the facility of a “hearing loop” . Please ask at at the reception desk, please ask. reception for further details. Please be aware, that should a patient make a complaint, the Practice may need to provide information about the patient and treatment they may have received, to insurers and, or legal advisors. REPEAT PRESCRIPTIONS 75 YEAR OLDS AND OVER: WEBSITE: PLEASE GIVE 48 HOURS NOTICE Each patient aged 75 or over will be given a named GP We have a surgery website www.greenbanksurgery.com who will be responsible for your over-all care. You can of – please visit it for the latest news and updates. To avoid error and confusion WE CANNOT ACCEPT course book an appointment with a GP of your choice. VERBAL REQUESTS OVER THE TELEPHONE. All Patients who wish to have an annual health check are NEWSLETTER: requests must be made via one of the following: asked to book in with a nurse, on the month of your birthday. We produce a newsletter each month detailing the latest 1. By using the appropriate computer slip, ticking each surgery news. This is available in the surgery and on or item required and dropping this into the box on NON NHS EXAMINATIONS: website. Reception or posting it to the Surgery. The Doctors carry out medicals, eg: insurance and driving FRIENDS & FAMILY TEST: 2. In writing, stating clearly the items required, printing licence, by appointment. Please telephone for an your name and date of birth, signing and dating the appointment and ask at Reception for the charges for Each month we have to produce figures for NHS England request. This can then be dropped into the these services. Requests for other non-NHS relating to this. Please feel free to ask for a form in the Prescription Box on Reception, posted to the Surgery administrative work, ie: countersigning passport surgery, or go to our website to complete. or faxed. photographs, completion of forms, writing letters, etc, will also incur fees payable by patients. Please ask at “SAFE PLACE” PREMISES 3. Requesting “on-line”. Reception for an indication of the fee accounts likely to be raised. We are registered as a “safe place” for vulnerable people. E-mail requests can be accepted – address is: Contact reception for further details. GUIDE/HEARING DOGS: [email protected] Animals are not permitted on the premises, however, We do offer an Electronic Prescribing Service – you will guide and hearing dogs are very welcome. need to “nominate” your preferred pharmacy. Please ask as reception for further details or at you pharmacy. WHEELCHAIRS: If you notice any error we would be grateful if you would let the Reception Staff know. If you want your prescription We do have a wheelchair on the premises for to be sent to you in the post, please enclose a stamped patients who require it. Please ask at reception. addressed envelope. DISABLED PARKING: From time to time you may receive with your prescription a request to see your Doctor or the nurse. This is We do not have a patient car park, however, there is because most medications require reviews to ensure their a disabled parking space available at the front of the greatest benefits. surgery.

SUGGESTIONS COMPLAINTS

Revised April 2015