Field Service Calibration and Repair Technitian

Travis McColley Electronics Technician / Field Service Specialist 1914 4th ST. NW Home (507) 331-2782 [email protected] Faribault, MN 55021 Cell (507) 412-9488

Professional Experience DEC 2000 – MAY 2003 MEDICAL TECHNOLOGIES BURNSVILLE, MN FIELD SERVICE CALIBRATION AND REPAIR TECHNITIAN Performed calibrations and unscheduled repairs on site and in shop on audiology based medical equipment including audiometers, middle ear response, otoacoustic emission, and auditory brain response testing equipment. Provided and explained all documentation to meet OSHA and ISO requirements.

Exceeded projected revenue goals in 2001 by 4%. Saw a revenue growth of 37% in 2002 while exceeding projections by 43%.

Received certification to repair and calibrate CMI-200 blood alcohol testing systems in February 2001.

SEP 1998 – NOV 2000 AUDIOMETRICS SOLANA BEACH, CA FIELD SERVICE CALIBRATION AND REPAIR TECHNITIAN / SALES REPRESENTATIVE Scheduled and performed on site calibration and repair of audiology based medical equipment. Qualified, demonstrated and closed sales of audiology based medical equipment. Performed in-service training and installation of all equipment serviced by Audiometrics.

Configured, assembled, repaired, upgraded and installed computer systems for customers insuring compatibility with a variety of hardware and software medical solutions to be used in a clinical environment. Upgraded and installed new network within Audiometrics allowing multiple computers to access customer data via MAS90 software program.

Exceeded both sales and service revenue goals for both 1999 and 2000 while setting a new high revenue mark for first year technicians at Audiometrics.

OCT 1997 – SEP 1998 PULAU ELECTRONICS CORONADO, CA ELECTRONICS TECHNICIAN / FLIGHT SIMULATOR OPERATOR Performed scheduled and unscheduled maintenance on 2F158 flight trainer, completing all necessary documentation required to meet contract obligations. Reported all errors found during testing directly to engineers to assist in design improvements. Assisted in the development of preventative maintenance schedule and all accompanying documentation required to meet military standards.

Maintained a 100% uptime record by never missing a scheduled training session.

FEB 1995 – AUG 1997 UNITED STATES NAVY SAN DIEGO, CA ELECTRONICS TECHNICIAN (AE3) / WORK CENTER SUPERVISOR Directly responsible for the processing of over 300 different indicators on 18 unique test benches. Instruments included air driven, hydraulic pressure, capacitance, and electronic instruments repaired and calibrated to meet military specifications. Documentation required meeting military flight standards completed and filed. Maintained a zero percent re-work status on work leaving my shop.

Supervised 3 junior technicians, responsible directly to production control. Responsibilities included job priority, parts and tools procurement, and inspecting final work. Held six collateral duties including training, technical publication upkeep, electrostatic discharge monitor and training, and corrosion control petty officer. Received zero infractions in audits held under my supervision. Received Honorable Discharge in Aug 1997. Job Skills CUSTOMER SERVICE Works well with customers, building strong relationships through quality work, and good customer support. Strives to achieve total customer satisfaction, by insuring that all work is done quickly and done right the first time. Enjoys building relationships and allowing customers to become more than just acquaintances. TROUBLESHOOTING Understands and uses logical trouble shooting techniques to establish probable faults. Able to use schematics and test equipment to find faulty components. Able to troubleshoot and replace down to component level. TECHNOLOGY Proficient in use and repair of personal computers. Proficient in use of Windows 95, 98, 2000, and XP including installing, troubleshooting driver issues, and installing and using third party applications. Experience using Microsoft office including Word, Excel, PowerPoint, Access, and Outlook. Strong understanding of networking principles and experienced in setting up and repairing small client based networks and software. WORK ENVIRONMENT Experienced in both team environments and working with little or no supervision. Able to communicate in a direct manner and accept feedback on work performed. Enjoys taking on new responsibility and building towards both company and personal goals.

Education and Training APR 1995 – NOV 1995 UNITED STATES NAVY MILLINGTON, TN AVIATION ELECTRICIANS MATES SCHOOL Fast paced classroom setting that provided training in electronic theory, including AC and DC theory, and logical troubleshooting principles, the use of test equipment including multi meters, oscilloscope, and equipment specific test benches, wire and connector repair and testing. Finished class ranked in the top ten percent with a grade of 91%

JAN 1996 – FEB 1996 UNITED STATES NAVY MIRAMAR, CA SEALED AIRCRAFT INSTRUMENT REPAIR Fast paced classroom setting that provided training in repair of aircraft instruments including sealing and un-sealing of hermetically sealed instruments, theory and application of barometric, hydraulic, electrical, and mechanical instruments, including repair and calibration standards and specifications. Finished class ranked in second overall with a grade of 95%

Certifications NASED AUDIOMETER REPAIR TECHNICIAN Received NASED (National Association of Special Equipment Dealers) certification for audiometer repair and calibration in February 2000. MIL-2000 SOLDER TECHNICIAN Received MIL-2000 solder technician certification for removal and installation of components on printed circuit boards, including surface mount technology, in January 1998 by successfully completing course work and passing both written and application testing.