Sustainability Report 2020
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Report About The Insurance Sector Insurance The Future Of The Corporate Corporate Governance 2020 REPORT SUSTAINABILITY Into The Business Model Business The Into Integrating Sustainability Integrating Climate Change Digital Future Life Work Partners Our Business A Social Responsibility ANADOLU SİGORTA SUSTAINABILITY REPORT 2020 Report About The Insurance Sector Insurance The Future Of The Corporate Corporate Governance Into The Business Model Business The Into Integrating Sustainability Integrating ANADOLU SİGORTA ANADOLU SUSTAINABILITY SUSTAINABILITY REPORT 2020 REPORT Climate Change Digital Future Life Work Partners Our Business Social Responsibility ANADOLU SİGORTA SUSTAINABILITY REPORT 2020 ANADOLU SİGORTA SUSTAINABILITY REPORT 2020 Contents Report About The 30 48 CLIMATE CHANGE WORK Insurance Sector Insurance LIFE The Future Of The THE FUTURE OF THE INSURANCE Corporate Corporate SECTOR 40 Governance 8 DIGITAL FUTURE Into The Business Model Business The Into Integrating Sustainability Integrating 22 Climate CORPORATE Change GOVERNANCE INTEGRATING SUSTAINABILITY INTO 16 THE BUSINESS MODEL Digital Future Life Work 58 64 OUR BUSINESS SOCIAL Partners PARTNERS Our Business RESPONSIBILITY Social Responsibility 2 ANADOLU SİGORTA SUSTAINABILITY REPORT 2020 ANADOLU SİGORTA SUSTAINABILITY REPORT 2020 3 Sustainability Report Report Sustainability Anadolu Sigorta 2020 Report About The Insurance Sector Insurance The Future Of The Corporate Corporate Governance GRI 102-46 Report via Sustainability Sigorta Anadolu this on suggestions and views your submit can You stakeholders. future reports, submit them annually, and improveour practices based on the expectations our of United Nations Global Compact (UNGC). Our goal follow the is to same guiding methodology in and 12.31.2020. the At same time, it is used as our Communication on Progress for the (COP) covers the sustainability performance Anadolu of Anonim Sigorta Türk Şirketi between 01.01.2020 reporting principles suggested in the Global Reporting Initiative (GRI) Standards. The report on identifying the priorities our of company. While conducting these studies, followed we the the subjects that form the main framework the of report through screening studies that focused This report has been prepared according the GRI to Standards: “Core” option. established We organizations. nongovernmental and universities, as well as partners, business and employees, customers, our also but shareholders, and investors our primarily stakeholders, all to information our future perspectives. With this sustainability report, offer aim we to our latest and most holistic and environmental impacts arising from our activities, the performance results achieved, we and economic, social, the on based commitments our and approach management our share we report, sustainability journey the our of views to stakeholders in this third sustainability report. In this AnadoluAt Anonim Sigorta Türk Şirketi, are we glad submit to the studies conducted we in our [email protected]. Into The Business Model Business The Into Integrating Sustainability Integrating REPORT ABOUT THE Climate Change Digital Future Life Work Partners Our Business Social Responsibility ANADOLU SİGORTA SUSTAINABILITY REPORT 2020 ANADOLU SİGORTA SUSTAINABILITY REPORT 2020 Social Our Business Work Digital Climate Integrating Sustainability Corporate The Future Of The About The Responsibility Partners Life Future Change Into The Business Model Governance Insurance Sector Report by adding three new provinces and expanding the Message from the CEO coverage of six other provinces. Report About The In 2020, we continued to carry out social development activities, working with local NGOs as part of our corporate social responsibility efforts. We have The integration of sustainability supported TURMEPA since 2011. issues into our business model Since its foundation, Anadolu Sigorta has embraced is a top priority for Anadolu We also started the process of becoming a signatory to the idea of supporting environmental, economic, and Sigorta. the United Nations Women’s Empowerment Principles social development to leave a better world to future (UN WEPs). Diversity and equal opportunity are pillars Insurance Sector Insurance The Future Of The generations. With this third sustainability report, we of our corporate structure. The UN WEPs underline aim to ensure that all our stakeholders have access to the responsibilities of companies towards women’s the most accurate information on Anadolu Sigorta’s empowerment and gender equality in the workplace impact on sustainable development on several topics, and society in general, and as a signatory, we will from its corporate policies to its business model, continue our work in these areas. from its products and services to its work on social development. us manage our operations’ environmental impact. In We are proud of the results of our operations in 2020. Corporate Governance order to manage our direct impact, we are constantly We believe that we will maintain our successful track The integration of sustainability issues into our business taking improvement steps towards the transition to record by continuing our efforts in the future. I would model is a top priority for Anadolu Sigorta. Accordingly, paperless insurance. During the reporting period, like to take this opportunity to thank our customers for our Sustainability Policy describes the core principles, we reduced our operational paper consumption never failing to inspire us throughout the past 95 years, Esteemed Stakeholders, areas of activity, administrative tools, and processes considerably and reduced our per capita paper our shareholders for their endless trust and support, and we follow during our operations. The Anadolu Sigorta consumption from 5 kg to 2 kg compared to the all our agencies, business partners, and employees for We share with you our sustainability report for Sustainability Committee is the responsible body previous year. Our efforts towards sustainability benefit their dedicated work. the year 2020, which was overshadowed by the for determining company sustainability priorities, all our stakeholders, not just our own operations. Into The Business Model Business The Into coronavirus pandemic. Through these tough times, for establishing and implementing strategic targets In 2020, we reduced the amount of paper used for Sincerely, Sustainability Integrating we have performed all of our operations and services in these areas, and for assessing and reporting the insurance policies from 23 kg to 18 kg per agency. continuously, with no interruptions, using various work performance achieved. We are aware of the enormous methods, including remote access. environmental impact of our insurance processes and We see climate change as one of the biggest global our direct operations. Therefore, we launched the risks as it can also trigger pandemics. We constantly Mehmet Şencan Our biggest priority during this period has been to take Environmental and Social Risk Management System in monitor and manage our operational consumption CEO Climate Change all the measures necessary to effectively protect the 2020 to integrate our company’s sustainability strategy in line with our efforts to combat climate change. health of our employees, our business partners, and all and governance into our business model and business Accordingly, energy consumption per employee our stakeholders. Our preparations began before the processes. decreased from 13 GJ to 9 GJ. In parallel, our coronavirus pandemic hit Turkey, and as the pandemic greenhouse gas emissions per employee decreased progressed, we arranged for all our operations to be Our pioneering efforts in digital developments continue from 1.6 tCO2 to 1.2 tCO2. We understand that one workable remotely. We trained our employees and of the underlying reasons for these decreases is the Digital to set the course for the insurance industry. We Future agents on our e-learning platform after making it aim to win the digital future by leveraging different remote working model that began with the pandemic, suitable for remote education. We have started to technologies in our product and service processes, but we aim to improve this performance once we return remotely perform a very significant part of the risk including the Internet of Things, artificial intelligence, to our normal work routine. We’re working to mitigate assessments that we would normally perform in the and telemetry. Accordingly, our company’s Digital the effects of our operations and continue to support field for our underwriting processes. renewable energy projects that we believe are of the Insurance Committee reports to the Board of Directors Life Work on digitalization and preparations for the digital utmost importance in our country’s fight for energy Through these extraordinary times, we continue to economy. During the reporting period, we continued security and against climate change. With our “Rooftop support both our business partners and our customers to carry out industry-leading projects in the field of Solar Panel Insurance”, which we initiated during the however we can by taking quick and pioneering digitalization. The improvements we’ve made to our reporting period, we provide coverage for solar energy measures and actions. Since the beginning of the mobile applications help us effectively implement the panels that produce up to 10 kWh of electricity. We pandemic, we have covered all COVID-19 treatment strategies