FACT SHEET: Transportation Resources for People with Disabilities
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Commuter Rail
MBTA SCORECARD June 2010 MESSAGE FROM THE GENERAL MANAGER Welcome to the MBTA ScoreCard. The ScoreCard is designed to give you the information you need to measure how well the MBTA is serving you. At the MBTA, we work constantly to improve our service for you, our customers. With this ScoreCard we publish the same performance metrics that we use internally to measure how well we are doing. Are we meeting our service quality goals? The Scorecard tells you the answer and tells us where we need to work harder. The ScoreCard reports on the following key areas: • Ridership: How many people ride the MBTA’s subway, bus, commuter rail, boat, and paratransit services every day? • On-Time Performance: Are we on time? How does the MBTA measure on time performance? • Infrastructure: Track requires constant maintenance to provide subway service that is safe and runs on time. How do we measure the quality of our track maintenance? • Dropped Trips: The MBTA schedules seventeen thousand bus and subway trips per day. Do we run all of those trips? Why would we miss a trip? What percentage of the scheduled trips actually runs on my bus route or subway line? • Vehicle Reliability: How often do the MBTA’s buses and trains break down in service? Does the MBTA have enough vehicles ready to run its service every day? • Safety: How many accidents and incidents do we have? How do they break down by type of service? • Elevators and escalators: How reliable are the MBTA’s elevators and escalators? • Customer feedback: How many complaints does the MBTA receive? What services are customers complaining about, and what types of complaints do they have? This report is for you; and, as always, your feedback is very important to us. -
2013-0583-3S Massachusetts Bay Transportation Authority (MBTA)
Official Audit Report – Issued June 16, 2014 Massachusetts Bay Transportation Authority For the period January 1, 2005 through December 31, 2012 State House Room 230 Boston, MA 02133 [email protected] www.mass.gov/auditor June 16, 2014 Dr. Beverly Scott, General Manager Massachusetts Bay Transportation Authority State Transportation Building 10 Park Plaza, Suite 3910 Boston, MA 02116 Dear Dr. Scott: I am pleased to provide this performance audit of the Massachusetts Bay Transportation Authority (MBTA). This report details the audit objectives, scope, methodology, findings, and recommendations for the audit period, January 1, 2005 through December 31, 2012. My audit staff discussed the contents of this report with management of the MBTA, and their comments are reflected in this report. I would also like to express my appreciation to the MBTA for the cooperation and assistance provided to my staff during the audit. Sincerely, Suzanne M. Bump Auditor of the Commonwealth 2013-0583-3A TABLE OF CONTENTS TABLE OF CONTENTS EXECUTIVE SUMMARY ........................................................................................................................................... 1 OVERVIEW OF AUDITED AGENCY ........................................................................................................................... 3 AUDIT OBJECTIVES, SCOPE, AND METHODOLOGY ................................................................................................. 4 DETAILED AUDIT RESULTS AND FINDINGS WITH AUDITEE’S RESPONSE ................................................................ -
MBTA Tariff and Statement of Fare and Transfer Rules
MBTA Tariff and Statement of Fare and Transfer Rules Adopted by the Fiscal and Management Control Board June 6, 2016 Effective July 1, 2016 Revised June 15, 2018 Contents Introduction ................................................................................................................................ 3 MBTA Fare Media ...................................................................................................................... 3 CharlieCard ............................................................................................................................ 3 CharlieTicket .......................................................................................................................... 5 Paper Tickets ......................................................................................................................... 6 Cash ....................................................................................................................................... 6 Commuter Checks and benefit cards ...................................................................................... 7 mTicket ................................................................................................................................... 7 MBTA Fare Vending and Validation ........................................................................................... 8 Fare Vending Machines .......................................................................................................... 8 On-board Fareboxes ............................................................................................................. -
Other Public Transportation
Other Public Transportation SCM Community Transportation Massachusetts Bay Transportation (Cost varies) Real-Time Authority (MBTA) Basic Information Fitchburg Commuter Rail at Porter Sq Door2Door transportation programs give senior Transit ($2 to $11/ride, passes available) citizens and persons with disabilities a way to be Customer Service/Travel Info: 617/222-3200 Goes to: North Station, Belmont Town Center, mobile. It offers free rides for medical dial-a-ride, Information NEXT BUS IN 2.5mins Phone: 800/392-6100 (TTY): 617/222-5146 Charles River Museum of Industry and Innovation grocery shopping, and Council on Aging meal sites. No more standing at (Waltham), Mass Audubon Drumlin Farm Wildlife Check website for eligibility requirements. a bus stop wondering Local bus fares: $1.50 with CharlieCard Sanctuary (Lincoln), Codman House (Lincoln), Rindge Ave scmtransportation.org when the next bus will $2.00 with CharlieTicket Concord Town Center Central Sq or cash on-board arrive. The T has more Connections: Red Line at Porter The Ride Arriving in: 2.5 min MBTA Subway fares: $2.00 with CharlieCard 7 min mbta.com/schedules_and_maps/rail/lines/?route=FITCHBRG The Ride provides door-to-door paratransit service for than 45 downloadable 16 min $2.50 with CharlieTicket Other Commuter Rail service is available from eligible customers who cannot use subways, buses, or real-time information Link passes (unlimited North and South stations to Singing Beach, Salem, trains due to a physical, mental, or cognitive disability. apps for smartphones, subway & local bus): $11.00 for 1 day $4 for ADA territory and $5 for premium territory. Gloucester, Providence, etc. -
Performance Report
TRACKER MassDOT’s Annual Performance Report Fiscal Year 2016 Stephanie Pollack | Secretary and CEO Prepared by the Office of Performance Management and Innovation November 2016 MassDOT | FY16 Tracker 2 Title VI Notice The Massachusetts Department of Transportation (MassDOT) fully complies with Title VI of the Civil Rights Act of 1964 and related state laws. MassDOT offers a variety of resources/services in Spanish, Portuguese, Haitian Creole, Khmer, Chinese and Vietnamese, among others, free of charge. Services include but are not limited to the following: oral interpreters, written language services and translations of vital documents. If you need help understanding this document because you do not speak English or have a disability which impacts your ability to read the text, please contact MassDOT’s Office for Diversity and Civil Rights at (857) 368-8580 or (617) 368-7306 (TTY) or via our website at www.massdot.gov. If you believe that you or anyone in a specific class of persons has been subjected to discrimination prohibited by Title VI and other nondiscrimination laws based on race, color, national origin, sex, age, disability or gender, you or your representative may file a complaint with MassDOT, which we can help you to complete. A complaint must be filed no later than 180 days after the date of the alleged discrimination. If you require further information, please contact MassDOT’s Office for Diversity and Civil Rights at (857) 368-8580 or (857)-266-0603 (TTY) or via our website at www.massdot.gov. Aviso de Título VI El Departamento de Transporte de Massachusetts (MassDOT) cumple plenamente con el Título VI de la Ley de Derechos Civiles de 1964 y las leyes estatales relacionadas al mismo. -
MBTA Transit Asset Management Plan Massachusetts Bay
The following document was created by the Massachusetts Bay Transportation Authority (MBTA). This document file may not be fully accessible. If you would like to request this file in a different format, please contact the Central Transportation Planning Staff (CTPS) via email at [email protected]. CTPS will coordinate your request with the MBTA. SEPTEMBER 2018 MBTA Transit Asset Management Plan Massachusetts Bay Massachusetts Bay Transportation Authority Transportation Authority MBTA TRANSIT ASSET MANAGEMENT PLAN This page intentionally left blank This page intentionally left blank PAGE 4 OF 143 MBTA TRANSIT ASSET MANAGEMENT PLAN Table of Contents Executive Summary .................................................................................................................................................... 5 Introduction ....................................................................................................................................................... 15 MBTA Background ................................................................................................................................. 15 Scope of Transit Asset Management Plan ...................................................................................... 16 Objectives .................................................................................................................................................. 17 Accountable Executive and Strategic Alignment ........................................................................ 18 Plan -
Public Transportation and Public Bike Share Multi-Modal Trips: Public Transportation
CHAPTER 8 PUBLIC TRANSPORTATION AND PUBLIC BIKE SHARE MULTI-MODAL TRIPS: PUBLIC TRANSPORTATION Most transit trips – bus and rail – in Cambridge The Massachusetts Bay Transportation Authority begin or end with a walk or bike ride. Improving (MBTA) is the transit agency serving Cambridge links between biking and transit benefits people and Greater Boston, operating five rapid-transit who use both modes and progresses the City’s lines, commuter rail, commuter ferry, and many bus transportation and sustainability goals in a number routes throughout the region. of ways: The City also works to improve bicycle and transit + Bicycling increases the distance people can integration, such as improving roads for biking, travel to transit stations, so better bicycle providing additional bike parking on public property connections expand the number of people near transit stations, and siting bike share stations in who have access to and from transit—a close proximity to transit stations. solution to the so-called “first and last mile problems.” + Bicycle-on-transit services give people who bike the option to take transit for part of their trip to avoid riding after dark or in areas that are not comfortable to bike. Being able to take a bike on transit can also serve as a contingency plan in the event of poor weather, mechanical issues, or needing to get home quickly in an emergency. 1 + Integrating bicycling and transit supports the Bikes loaded onto MBTA buses. goals of increasing sustainable transportation options, decreasing single-occupancy vehicle use, and reducing negative impacts of climate change emissions, air pollution, and congestion. -
Subway Spaces As Public Places: Politics and Perceptions of Boston's T
Subway Spaces as Public Places: MASSACHUSETTS INSTITUTE Politics and Perceptions of Boston's T OF TEC HNO10LOGY by JUN 3 0 2011 Holly Bellocchio Durso Submitted to the Department of Urban Studies and Planning ARCHIVES in partial fulfillment of the requirements for the degrees of Bachelor of Science in Planning and Master in City Planning at the MASSACHUSETTS INSTITUTE OF TECHNOLOGY June 2011 @2011 Holly Bellocchio Durso. All Rights Reserved. The author hereby grants to MIT the permission to reproduce and to distribute publicly paper and electronic copies of the thesis document in whole or in part. Author C Department of Urban Studies and Planning May 19, 2011 Certified by Associate Professor Annette M. Kim Department of Urban Studies and Planning Thesis Supervisor Accepted by Professor Joseph Ferreira Chair, MCP Committee r Department of Urban Studies and Planning Subway Spaces as Public Places: Politics and Perceptions of Boston's T by Holly Bellocchio Durso Submitted to the Department of Urban Studies and Planning on May 19, 2011 in partial fulfillment of the requirements for the degrees of Bachelor of Science in Planning and Master in City Planning ABSTRACT Subways play crucial transportation roles in our cities, but they also act as unique public spaces, distinguished by specific design characteristics, governed by powerful state-run institutions, and subject to intense public scrutiny and social debate. This thesis takes the case of the United States' oldest subway system-Boston's T-and explores how and why its spaces and regulations over their appropriate use have changed over time in response to public perceptions, political battles, and broader social forces. -
Ma Ss a Ch U Set T S Ba Y Tr a N Spo R T a T I on Au T Ho R I T Y
MA SS A CH U SET T S BA Y TR A N SPO R T A T I ON AU T HO R I T Y SUB W A Y P E R F O RM E R S PRO G R A M AP P L I C AT I O N E f f e c t i v e a s o f D e c e m b e r 8 , 2 0 0 3 U p d a t e d J u l y 1 5 , 2 0 1 4 1 MASSACHUSETTS REALTY GROUP REAL ESTATE CONSULTANTS TO THE MBTA 20 Park Plaza, Suite 1120 Boston, MA 02116 Phone: 617-316-1654 Fax: 617-316-1655 Website: www.mbtarealty.com IMPORTANT NOTICE Subway Performer Program Update July 15, 2014 Dear Performer: The Massachusetts Bay Transportation Authority developed this Subway Performers Program effective as of December 8, 2003. Please read this information carefully as it affects your ability to perform on MBTA property. Massachusetts Realty Group is the MBTA’s designated representative and manager for the Subway Performers Program. Massachusetts Realty Group will be your contact for this program at the following location: Massachusetts Realty Group 20 Park Plaza, Suite 1120, 11th Floor Boston, MA 02116 Subway Performers will be required to obtain a Subway Performer permit and ID badge. You must have the permit with you and wear the ID badge while you are performing on MBTA property. Approved performance locations in the MBTA transit stations are identified by signage. Performances in other areas will not be permitted. -
Boston by Subway Your Destination Is Riverside Subway Station In
Boston by subway Your destination is Riverside Subway Station in Newton, Massachusetts Turn left out of campground. Continue 1.5 miles to Route 1 and turn right. You will be heading north. Travel for approximately 7 miles, and then bear right on to Route 95 North. Continue on 95 North until the highway divides. The sign will read “95N Portsmouth NH”, bear left onto Route 95 North. You may notice that the signs posted on this portion of the road sometimes read 128N, but don’t worry; you are heading in the right direction. At exit 38 (Grove St / MBTA), you will bear right off exit. There will be a hotel to your left, with the subway station right next door. Please be advised, we experienced construction on 95N which we expect would be ongoing for quite some time. Physical Address: Riverside Station, 333 Grove Street, Newton, MA Total mileage from Normandy Farms to Riverside Station is 28 miles and took 40 minutes at 10AM on a weekday – approximate travel time on subway ride from Riverside Station to Park Street is 40 minutes. Total travel time from the park was 1 hour 20 minutes to reach the city Parking: A suggestion on parking in the subway lot, the right side of the parking area tends to fill first, so it’s a good idea to head left. The fee to park an RV is typically twice the fee for a single parking spot. There is no attendant. You will see signage advising you to download a parking app to register for a spot. -
MBTA 2009 Blue Book
Ridership and Service Statistics Twelfth Edition 2009 Massachusetts Bay Transportation Authority BLANK PAGE YEAR 2009, TWELFTH EDITION - CONTENTS Chapter 1 - Introduction About This Book 1 . 1 Service and Infrastructure Profile 1 . 2-7 Accessibility of Subway and Commuter Rail Stations 1 . 8-9 Chapter 2 - Subway Service Operations Overview and Statistical Highlights 2 . 1 Rapid Transit System "Spider" Map With Typical Weekday Station Entries 2 . 2 Green Line Route Map 2 . 3 Ranked Station Entires Downtown Transfers 2 . 4 Rapid Transit Downtown Transfers Map 2 . 5 Subway Operations Line Statistics 2 . 6 Subway Operations Fleet Roster 2 . 7 Scheduled Round Trips and Train Miles by Schedule Rating 2 . 8 Rapid Transit Schedule and Span of Service Summary 2 . 9 Red Line Station Entries 2 . 10 Red Line Track Schematic Cambridge-Dorchester Segment 2 . 11 Red Line Track Schematic South Shore Segment 2 . 12 Red Line Route Description 2 . 13 Red Line Location of Stations 2 . 14 Mattapan-Ashmont Trolley: Ridership, Route Description, Station Locations 2 . 15 Mattapan-Ashmont High Speed Trolley Track Schematic 2 . 16 Green Line Subway Station Entries and Surface Ridership 2 . 17-18 Green Line Track Schematic 2 . 19 Green Line Route Description 2 . 20 Green Line Location of Stations 2 . 21 Orange Line Station Entries 2 . 22 Orange Line Track Schematic 2 . 23 Orange Line Route Description 2 . 24 Orange Line Location of Stations 2 . 25 Blue Line Station Entries 2 . 26 Blue Line Track Schematic 2 . 27 Blue Line Route Description 2 . 28 Blue Line Location of Stations 2 . 25 Equipment at Stations (Red/Green, Orange/Blue Lines) 2 . -
The MBTA’S T Access Guide Is Now Available for Customers to View Online
MBTA DEPARTMENT OF SYSTEM-WIDE ACCESSIBILITY (SWA) FIXED ROUTE REPORT – June 27, 2012 T Access Guide Is Now Online! The MBTA’s T Access Guide is now available for customers to view online. The T Access Guide is an interactive manual that serves as a “How To” guide for using the MBTA’s fixed-route network of buses, trains, and boats. Access Guide topics include: General Accessibility Facts that are in effect system-wide How to plan a trip on the MBTA’s fixed-route system The customer experience and accessibility features on all transit modes Information on how to use the farebox and fare vending machines To view the guide, go to www.mbta.com. The “T Access Guide is located on the Department of System-Wide Accessibility homepage. Coming Soon: MBTA System Orientation Training As part of an effort to encourage customers to use the MBTA's Fixed-Route system, the MBTA has begun the process of developing a System Orientation training that will familiarize customers with the MBTA's Fixed-Route network of buses and trains. The training will include both a presentation and a hands-on section. Topics of the presentation will include: The Benefits of Using Fixed-Route Services System-Wide Accessibility Facts Reduced Fares Information Information on how to read MBTA bus schedules and subway maps. Trip Planning Safety Information Topic areas for the hands-on portion of the training will include: How to identify a MBTA Bus Stop Access Features on MBTA Bus Securing a Wheeled Mobility Device Using the Farebox Using Fare Vending Machines in Subway Stations Using the Faregates Using MBTA Call Boxes Access Features on MBTA Subway Boarding the Train using the Mobile Bridgeplate (Heavy Rail Trains), the Built-in Bridgeplate (Type 8 Green Line Trains), and the Mobile Lift (Type 7 Green Line Trains).