Dallas County Telecommunications

DALLAS COUNTY TELECOMMUNICATIONS User Satisfaction Questionnaire

Requestor/Onsite Contact: Department: Date: Work Order:

We would be grateful if you could spare a few minutes to complete this Customer Satisfaction Questionnaire to help us improve upon our service delivery.

Please tick the appropriate box to indicate your degree of satisfaction. Where: 1 = Excellent, 2 = Good, 3 = Satisfactory, 4 = Poor

TOPIC 1 2 3 4 COMMENTS/SUGGESTIONS

ADMINISTRATIVE: Responsiveness in the handling of your requested work order? TECHNICAL: how do you rate the technical competence of our Vendor and or technicians listed below and were you satisfied with their response time? Cabling Vendor Dallas County Technician Affiliated Technician

QUALITY: How do you rate our delivery on time performance and our commitment in completing your work order or request? MANAGEMENT: Is the manager responsive to your request?

OVERALL: How do you rate Telecom?

Do you have any comments or suggestions that would help us improve our quality of customer service?

Please return questionnaire to Telecom Manager at [email protected]

Dallas County Telecommunications

600 Commerce St, Suite 750, 75202 Office 214 653-7200 Fax 214 653-6464

February 3, 2012