<p> DALLAS COUNTY TELECOMMUNICATIONS User Satisfaction Questionnaire</p><p>Requestor/Onsite Contact: Department: Date: Work Order:</p><p>We would be grateful if you could spare a few minutes to complete this Customer Satisfaction Questionnaire to help us improve upon our service delivery.</p><p>Please tick the appropriate box to indicate your degree of satisfaction. Where: 1 = Excellent, 2 = Good, 3 = Satisfactory, 4 = Poor</p><p>TOPIC 1 2 3 4 COMMENTS/SUGGESTIONS</p><p>ADMINISTRATIVE: Responsiveness in the handling of your requested work order? TECHNICAL: how do you rate the technical competence of our Vendor and or technicians listed below and were you satisfied with their response time? Cabling Vendor Dallas County Technician Affiliated Technician </p><p>QUALITY: How do you rate our delivery on time performance and our commitment in completing your work order or request? MANAGEMENT: Is the manager responsive to your request? </p><p>OVERALL: How do you rate Telecom? </p><p>Do you have any comments or suggestions that would help us improve our quality of customer service?</p><p>Please return questionnaire to Telecom Manager at [email protected]</p><p>Dallas County Telecommunications</p><p>600 Commerce St, Suite 750, 75202 Office 214 653-7200 Fax 214 653-6464</p><p>February 3, 2012</p>