The Heath Family (NW) Multi Academy Trust Complaints Procedure Date completed: Date reviewed and amended (formatting and contact September 2014 details): 1st November 2019 Custodian title & e-mail address Craig Parkinson, Chief Operating Officer, The Heath Family (NW) MAT
[email protected] CONTENTS PAGE INTRODUCTION ............................................................................................................................................................. 1,2 1 THE KEY PRINCIPLES OF THE POLICY 1.1 Legal Context ................................................................................................................................................... 2 1.2 Summary of Procedure ................................................................................................................................... 2 1.3 Exceptions for which this procedure should not be used .............................................................................. 3 1.4 Circumstances under which stages of the procedure should be missed out ................................................. 4 1.5 Who may complain / Who to speak to .......................................................................................................... 4 1.6 Aims and Objectives of the Policy ................................................................................................................ 4,5 1.7 Recording Complaints ....................................................................................................................................