Premium Economy

Air Canada: Premium Economy

Effective February 7, 2013, customers can purchase seats in our new Premium Economy cabin for travel beginning in summer 2013 between Montreal and Paris.

With the addition of new Boeing 777-300ER aircraft to our fleet, Air Canada will now offer Premium Economy as one of its classes of service.

Air Canada – Premium Economy Availability/Pricing: Air Canada customers travelling in Premium Economy class, can enjoy the following features at the airport: • Premium Economy fares will show in the • Priority check-in availability display on flights that offer Premium • Priority baggage handling for 2 complimentary Economy service only. If the flight does not offer checked pieces (23kg each) Premium Economy service, it will not show as • Priority Boarding an available option. • Maple Leaf™ Lounge access available at a $25 fee • Fares can be purchased online, via Air Canada Reservations and in the GDS (availability display :O class//fare display: E class)

Mileage accumulation/redemption: OnBoard features on the Boeing 777 aircraft include: • 100% Altitude Qualifying Miles • Dedicated Cabin: 24 seats, 2x4x2 configuration • 100% Aeroplan® Miles • 20" seat width; 8” seat recline • Seat pitch of 38" - over 6 inches extra legroom • On demand seat back in-flight entertainment system - 10.4” screen • Power outlet and USB port at each seat • Hot towel service • Welcome beverage, enhanced meal service and printed menu • Amenity kit/bottled water/complimentary earphones/newspapers • Complimentary pillows and blankets

™Air Canada rouge and Maple Leaf are trademarks of Air Canada. ®Aeroplan is a registered trademark of Aimia Canada Inc. Sales Communication. April 10, 2013. Subject to change without notice. Q&A:

At launch, will Premium Economy be offered on other routes? • No, Premium Economy will only be offered on Montreal-Paris service.

Which aircraft types will feature Premium Economy cabin? • In addition to the Boeing 777, the Boeing 787 will also feature Premium Economy.

Will Group discounts be offered for the Premium Economy cabin? • Yes group discounts will apply to the Premium Economy cabin. No tour conductors will be permitted.

Can a customer upgrade from Economy Class to Premium Economy? • Yes, customers can purchase an upgrade from Economy Class to Premium Economy during the check-in process, subject to availability on eligible flights. • Please note, customers will not be able to use eUpgrade Credits to upgrade from Economy Class to the Premium Economy cabin.

Can a customer upgrade from Premium Economy to Executive First®? • Yes, customers can either purchase an upgrade from Premium Economy to Executive First cabin during the check-in process, subject to availability on eligible flights or use their eUpgrade Credits.

In the event of an aircraft change, will Premium Economy customers be accommodated in Economy Class or Executive First on Air Canada? • The customer will be accommodated in Economy Class.

In the event of a re-route due to an irregular operation, will Premium Economy customers be accommodated in Economy Class or a business class cabin on other airlines? • The customer will be accommodated in Economy Class.

If the customer is re-accommodated in Economy Class, does a refund apply for the difference in fare? • Yes.

Do Premium Economy customers have access to the Maple Leaf Lounges? • Yes Premium Economy customers can purchase Maple Leaf Lounge access for a fee of $25.

Can agency resources such as AD75s/ Escapes or Promotional passes be used in the Premium Economy cabin? • Not at launch.

™Air Canada rouge and Maple Leaf are trademarks of Air Canada. ®Aeroplan is a registered trademark of Aimia Canada Inc. Sales Communication. April 10, 2013. Subject to change without notice. Air Canada rouge: Premium rouge

Effective February 5, 2013, customers can purchase seats in the Premium rouge cabin for travel beginning in July 2013 on all Air Canada rouge™ operated flights between Canada and Europe.

Air Canada rouge: Premium rouge Availability/Pricing: Air Canada rouge customers travelling in Premium rouge class, can enjoy the following features at the airport: • Premium rouge fares will show in the availability • Priority check-in display on Air Canada rouge flights that offer • Priority baggage handling for 2 complimentary Premium rouge service only. If the flight does checked pieces (23kg each) not offer Premium rouge service, it will not show • Priority Boarding as an available option. • Maple Leaf™ lounge access available at a $25 fee • Fares can be purchased online, via Air Canada Reservations and in the GDS (availability display :O class//fare display: E class) Mileage accumulation/redemption: OnBoard features on the Boeing 763 aircraft include: • 2,800 Altitude Qualifying Miles per flight • Dedicated cabin: 18 seats, 2x2x2 configuration segment • 18.4" seat width; 5” seat recline • 2,800 Aeroplan® Miles per flight segment • Seat pitch offers over 7 inches extra legroom • Complimentary wireless in-flight entertainment streamed to passenger-owned devices • Hot towel service • Welcome beverage, enhanced meal service and printed menu • Amenity kit/bottled water/complimentary earphones/newspapers • Complimentary pillows and blankets

Which Air Canada rouge flights will offer Premium rouge? • All Air Canada rouge flights to Europe will offer Premium rouge.

Which aircraft type will feature the Premium rouge cabin? • The Boeing 763.

Will Group discounts be offered for the Premium rouge cabin? • Yes group discounts will apply to the Premium rouge cabin. No tour conductors will be permitted.

Can a customer upgrade from Economy Class to Premium rouge? • Yes, customers can purchase an upgrade from Air Canada rouge’s Economy Class to Premium rouge. Customers will not be able to use eUpgrade Credits to upgrade from Air Canada rouge’s Economy Class to the Premium rouge cabin.

Can a customer upgrade from Premium rouge to Executive First? • No, Air Canada rouge does not have an Executive First® cabin.

In the event of an aircraft change, will Premium rouge customers be accommodated in Economy Class or Executive First on Air Canada rouge? • The customer will be accommodated in rouge Economy Class.

In the event of a re-route due to an IROP, will Premium rouge customers be accommodated in Economy Class or a business class cabin on OAL? • The customer will be re-protected in rouge Economy Class.

If the customer is re-accommodated in Economy Class, will they get a refund for the difference in fare? • Yes.

Do Premium rouge customers have access to the Maple Leaf Lounges? • Yes Premium rouge customers can purchase Maple Leaf Lounge access for a fee of $25.

Can agency resources such as AD75s/ Escapes or Promotional passes be used in the Premium rouge cabin? • Not at launch.

™Air Canada rouge and Maple Leaf are trademarks of Air Canada. ®Aeroplan is a registered trademark of Aimia Canada Inc. Sales Communication. April 10, 2013. Subject to change without notice.