Hospitality Industry It Is Used When Customers Purchase Services Or Food
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Unit 1: AC2.1-3 16 March 2020 Hospitality Operations LO2: Understand how hospitality and catering provision operates. Marks: 15-28 17% – 31% AC2.1 AC2.2 AC2.3 Describe the operation of Describe the operation of Explain how hospitality and the kitchen. front of house. catering provision meet customer requirements. Unit 1: Hospitality Operations LO2: Understand how the hospitality and catering provisions operate. 16 March 2020 AC2.1/2.2: Describe the operation of the kitchen CRITERIA AC2.1/2.2: Describe the operation of the front of house You must know: • Layout • Work Flow • Operational activities • Equipment and materials • Stock control • Documentation and administration • Staff allocations • Dress code • Safety and security Unit 1: Hospitality Operations LO2: Understand how the hospitality and catering provisions operate. 16 March 2020 Key Learning AC2.1: Kitchen Operation Question Learning Outcomes CRITERIA Do I understand P the layout of a I can identify some factors in kitchen design that will commercial lead to a successful restaurant/kitchen. I can identify kitchen, the work most jobs in the kitchen brigade. flow and operational M activities? I can explain factors that will lead to more efficient work flow in the kitchen and explain how this leads to success. I can suggest the appropriate brigade type for different kitchen sizes. D I can suggest kitchen layouts to meet legislative needs and that would lead to efficient operations during service. I can identify and adapt kitchen brigade styles to suit the style of service and menu suggested. Key Words: Legislation, Efficiency, Operations Unit 1: Hospitality Operations LO2: Understand how the hospitality and catering provisions operate. 16 March 2020 AC2.1: Kitchen Layout What type of foods must be kept here? DEMO Who works in here? What type of foods must be kept here? Who works here? What is this? Name some What does it do? chefs who may work here. Why 2 doors? Unit 1: Hospitality Operations LO2: Understand how the hospitality and catering provisions operate. 16 March 2020 AC2.1: Kitchen Layout What type of foods must be kept here? SHARE Flours, grains, cereals, Who works in here? lentils any dry food Head Chef What type of foods must be kept here.? Frozen and chilled Who works here? such as meats, dairy Plonger and desserts. What is this? Name some Heat lamps chefs who may What does it do? work here. Keeps food hot Chef de Partie Sauce chef Vegetable chef Why 2 doors? Pastry Chef … One in, one out to prevent accidents Unit 1: Hospitality Operations LO2: Understand how the hospitality and catering provisions operate. 16 March 2020 AC2.1: Kitchen Layout SHARE Factors determining commercial kitchen design: The type of service is the The type of menu: establishment providing: À la carte, table d’hôte, wide variety, limited, Fast food, plated service, self specialist menu, healthy menu. service, buffet, cafeteria style. Budget: Space Available: Can commercial equipment Small or large be afforded, top of the premises, will it fit range, budget versions? the equipment needed? Unit 1: Hospitality Operations LO2: Understand how the hospitality and catering provisions operate. 16 March 2020 AC2.1: Kitchen Work Flow/Design SHARE Good Kitchen Work Flow/Design: Delivery Cooking Wash Up Hygiene and the Food Safety Act 1990/91/95 The kitchen design must comply with the Food Safety Act 1990/91/95 and Waste Food Hygiene Regulations 2006. Storage Holding There should be enough room to Disposal carry tasks out safely and to allow adequate cleaning of all areas. Risk Assessment: A risk assessment should always be carried Food Service Food Prep to identify potential problems. For example, Area food preparation areas must be separate to any waste disposal and raw food storage to limit the chances of cross contamination. Unit 1: Hospitality Operations LO2: Understand how the hospitality and catering provisions operate. 16 March 2020 AC2.1: Kitchen Layout/Design SHARE Delivery Goods vehicles should have adequate access to premises, providing direct deliveries to catering areas. This limits the length of time chilled foods may be in the danger zone. Have adequate space to check orders before they enter the catering area. Check temperature of van and visually examine goods. Storage Storage should be near to the delivery area to limit delivery staff entering the catering area. This also reduces the need to move heavy items of stock that may cause injury to staff. Make sure adequate room is available for stock. Unit 1: Hospitality Operations LO2: Understand how the hospitality and catering provisions operate. 16 March 2020 AC2.1: Kitchen Layout/Design SHARE Food Prep Separate hand wash, pot wash and food wash areas/sinks need to be provided as well as separate areas for potential allergen containing food prep. Where premises are small, systems should be in place to ensure utensils are kept separate. Cooking Cooking equipment should be selected based on the menu being produced and the ability of the staff using it. State-of-the-art equipment such as water baths, programmable Rational ovens and computerised deep-fat fryers would be desirable, however, if they are not necessary they are a waste of money. Most importantly, the equipment layout should be safe and manageable to work around to prevent accidents. Unit 1: Hospitality Operations LO2: Understand how the hospitality and catering provisions operate. 16 March 2020 AC2.1: Kitchen Layout/Design SHARE Cooking A 900mm corridor should be allowed for around the front of cooking equipment, ideally 1200mm. You may be limited by the energy supply available, gas may not be permissible in the building or the incoming electrical supply may be limited. Large scale equipment, whilst can be energy efficient and have energy saving features such as thermostats and auto switch-off, often requires a large electrical supply to run in the first place. Holding The food holding area should be near the food service area in order to keep the food at the right temperature (above 63°c). Some kitchens may require separate refrigerator areas to keep desserts chilled and away from raw foods. Unit 1: Hospitality Operations LO2: Understand how the hospitality and catering provisions operate. 16 March 2020 AC2.1: Kitchen Layout/Design SHARE Food Service Area Food Service Area In an à la carte restaurant adequate space needs In a buffet of canteen system, multiple food to be considered to allow plating up. collection points can limit queuing. Large service areas may need stock replenished frequently, such as all you can eat buffets, therefore the food service area should be located near the kitchen area. Unit 1: Hospitality Operations LO2: Understand how the hospitality and catering provisions operate. 16 March 2020 AC2.1: Kitchen Layout/Design SHARE Wash Up Area An integral part of the kitchen. If the dish washing area does not function, neither does the kitchen. Ample space should be given to both the size of dish washing area needed for the number of dishes, pots, pans etc. are used in one night as well as adequate space to store and sort washing up. As hot water produces steam, adequate ventilation is required. Waste Disposal Dirty plates and waste food needs to be kept separate from food prep and storage areas to prevent cross contamination. Ideally a separate refuse bay should be made available well away from the kitchen entrance (so customers do not see this side of the business)! Adequate changing rooms/facilities should also be provided for staff to change at the start and end of shifts and also easily accessible staff toilets nearby. Unit 1: Hospitality Operations LO2: Understand how the hospitality and catering provisions operate. 16 March 2020 AC2.1: Other Kitchen Considerations SHARE Energy Efficiency Consider buying energy efficient equipment that may be more expensive initially but save money in the long run. Be aware of any energy efficiency policies the establishment may have in place. Have recycling bins for paper, card, glass, plastic and metal as well as composting facilities to reduce the impact of waste on the environment. Ensure there is adequate ventilation and air replacement systems in place, an engineer can help with this. Request the local EHO (Environmental Health Officer) visits the premises or looks at plans to help identify any issues. Floors should be non-slip and walls and ceilings should be able to be easily cleaned, ideally plastic coated that can be wiped down. Unit 1: Hospitality Operations LO2: Understand how the hospitality and catering provisions operate. 16 March 2020 AC2.1: Other Kitchen Considerations SHARE Keep it Tidy! Ultimately, a clean and tidy work space will lead to greater efficiency and reduced risk of cross contamination. Unit 1: Hospitality Operations LO2: Understand how the hospitality and catering provisions operate. 16 March 2020 AC2.1: Kitchen Brigade DEMO Knowledge Check! Can you remember who’s who in the kitchen brigade? Label the diagram. Unit 1: Hospitality Operations LO2: Understand how the hospitality and catering provisions operate. 16 March 2020 AC2.1: Kitchen Brigade SHARE Answers: EXECUTIVE CHEF CHEF DE CUISINE ABOYEUR COMMUNARD SOUS CHEF SAUCIER RÔTISSEUR POISSONIER ENTREMÉTIER GARDE MANGER PÂTISSEUR COMMIS STAGIARE PLONGEUR or ESCUELERIE Unit 1: Hospitality Operations LO2: Understand how the hospitality and catering provisions operate. 16 March 2020 AC2.1: Kitchen Brigades HEAD CHEF SHARE SENIOR SOUS CHEF SOUS CHEF SOUS CHEF SOUS CHEF SENIOR PASTRY CHEF CHEF DE PARTIE CHEF DE PARTIE CHEF DE PARTIE PASTRY CHEF SAUCE/MEAT CHEF FISH/SOUP CHEF LARDER CHEF COMMIS CHEF DEMI CHEF DE PARTIE VEGETABLE CHEF DEMI CHEF DE PARTIE APPRENTICE COMMIS CHEF DEMI CHEF DE PARTIE COMMIS CHEF PORTER APPRENTICE COMMIS CHEF PORTER KITCHEN ASSISTANTS Example of a kitchen brigade for a 4* deluxe hotel, 300 rooms, 1 fine dining restaurant (50 covers), 1 brasserie restaurant (80 covers) and one banqueting suite (up to 200 covers) Unit 1: Hospitality Operations LO2: Understand how the hospitality and catering provisions operate.