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Annual Report 2015-16 About This Report Public Transport Authority Annual Report 2015-16 About this report To the Hon. Dean Nalder MLA This annual report covers the performance Performance management framework Minister for Transport of the Public Transport Authority (PTA) and our operating areas. We fulfil our reporting To honour the Government’s vision for Western In accordance with section 63 of the obligation by identifying the relevant strategic Australia, the PTA has targetted two outcomes: Financial Management Act 2006, I submit outcomes and our contribution to them in • An accessible, reliable and safe public for your information and presentation to 2015-16 through: transport system Parliament, the annual report of the Public • operational reports that summarise • Protection of the long-term functionality of the Transport Authority of Western Australia for the performance of our services and rail corridor and railway infrastructure the year ended 30 June 2016. It has been business activities (pages 17–62). prepared in accordance with the provisions Indicators of success in achieving the first of of the Financial Management Act 2006. • governance and compliance reports these outcomes are based on patronage and (pages 63–82). service provision, accessibility, reliability, customer • audited key performance indicators satisfaction, safety and cost efficiency. (pages 83–112). For the second outcome, success results from • audited financial statements (pages 113-188). quality management of the railway corridor and Reece Waldock residual issues of the rail freight network, which Chief Executive Officer was leased to private sector operators in 2000. Refer to the key performance indicators (pages 83–112). 2 PTA AnnualCorporate Report snapshot / About this/ Organisational report profile Contents About this report ��������������������������������������������������������������������������������������2 2.3.4 Communicating with our customers ..................................50 Contents ����������������������������������������������������������������������������������������������������3 2.3.5 Environment and sustainability...........................................51 Chief Executive Officer’s overview ����������������������������������������������������������4 2.4 Infrastructure delivery ..................................................................53 Managing Director’s overview �����������������������������������������������������������������5 2.4.1 Planning for the future .......................................................53 1� Corporate snapshot ���������������������������������������������������������������������������7 2.4.2 Major projects ...................................................................55 1.1 Organisational profile .....................................................................8 2.4.3 Network maintenance and upgrades .................................57 1.2 Organisational structure ...............................................................10 2.4.4 Freight network management ............................................59 1.3 Cases in point: 2016 spotlight .....................................................15 2.5 Our people ..................................................................................60 1.4 Financials at a glance ..................................................................16 3� Governance and compliance ����������������������������������������������������������63 2� Operational report ����������������������������������������������������������������������������17 3.1 Bus safety ...................................................................................64 2.1 Our services ................................................................................18 3.2 Rail safety....................................................................................64 2.1.1 Metro (Transperth) .............................................................18 3.3 Occupational safety, health and injury management .....................67 2.1.2 Regional (Transwa) ............................................................26 3.4 Risk management .......................................................................70 2.1.3 Regional (TransRegional) ...................................................31 3.5 Corridor lease agreement compliance ..........................................71 2.1.4 Regional (orange school buses) .........................................33 3.6 Other legal and policy requirements .............................................72 2.2 Fares and other revenue ..............................................................36 3.7 Other governance and financial disclosures .................................76 2.2.1 Metro ................................................................................36 3.8 Independent auditor’s report ........................................................80 2.2.2 Regional ...........................................................................40 3.9 Key performance indicators .........................................................83 2.3 PTA in the community ..................................................................41 4� Financial report ������������������������������������������������������������������������������113 2.3.1 Customer satisfaction .......................................................41 4.1 Financial statements ..................................................................114 2.3.2 Passenger safety and security ...........................................45 Glossary of terms ���������������������������������������������������������������������������189 2.3.3 Accessible services ...........................................................47 PTA Annual Report / Contents 3 Chief Executive Officer’s overview An efficient, sustainable public transport system are expected to board Mandurah Line trains and intelligent transport systems and services. is essential to moving large numbers of people at this station, which will be serviced by Building on this promise, work continued on during peak periods and alleviating the pressure six new feeder bus services. the Perth Transport Plan for 3.5 million People on our roads. As well as the new station between Cockburn and Beyond, which looks at options for roads, It is in the interest of all Western Australians to Central and Kwinana, the project involves a river crossings, mass transit, cycling, demand ensure an effective public transport network is significant upgrade to Russell Road and is just management and future technologies and is set supported by key infrastructure to continue to one example of the Transport Portfolio working to be released early in the new financial year. develop Perth’s world-class integration of train, together to ensure an integrated transport network. The plan looks at innovative ways to serve bus and ferry services. This year also saw the first of 23 new-generation growth corridors, enhance travelling experience This year, one of the PTA’s largest infrastructure Transwa luxury road coaches arrive in Perth as and lift operating performance – all key priorities projects, the Forrestfield-Airport Link, reached part of a $16.3 million investment in regional now and in the future. a major milestone with a contract signed to public transport services. At the core of everything we do at the PTA deliver the main package of works on the rail Transwa services 240 regional communities and and across the wider Transport Portfolio are line to Perth’s eastern foothills. This is a huge these new road coaches will ensure that those our customers, the travellers – our community. achievement on the path to delivering this project, who cannot or choose not to drive the long Together, we will continue to keep WA moving which will change the face of Perth’s eastern distances between the city and the regions will by helping each and every Western Australian corridor and give people direct access to the continue to have accessible, comfortable and to get to where they need to be as safely and airport by public transport. convenient public transport options into the future. efficiently as possible. It was also a big year for the second stage of Since 2010, we have been working together with As I prepare to step back from my role as the Perth City Link project – the underground our portfolio partners, the Department of Transport Chief Executive Officer and subsequent portfolio Perth Busport. This project is transforming public and Main Roads, to enhance the coordination of positions I am immensely proud of what we have transport across the metropolitan area, as well as our operations and develop unified policies and been able to achieve over the past six years and the CBD landscape, by reconnecting the inner city regulatory functions. I am confident that the structures are in place to with Northbridge for the first time in 100 years. The Transport Portfolio Planning Day saw leadership ensure that the portfolio will continue to evolve When it is opened (expected early in the new colleagues from across the three agencies come along its path long after I have gone, for the financial year), this state-of-the-art facility will together to consider our State’s changing transport benefit of the State and the generations to come. enable 50 per cent more buses to use it than the needs, and how political and economic landscapes old Wellington Street Bus Station. Each week day, as well as social and environmental factors will about 1400 buses will travel through the facility and influence our way forward.
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