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Annual Report Annual Report 2017 - 18 Contents Page Patrons and Presidents 2 Glossary 3 Foreword 4 1. Scope and format of report 5 2. National Programme 5 3. Recruiting and Retaining Members 7 4. Supporting Volunteers 8 5. Building Sponsorship 9 6. Managing the Business 10 7. Building the Business 10 Appendices 1. National and Regional Management Committees 13 2. 2017/2018 National HASSRA Decision-Making Bodies 14 3. Report from Awards Committee Chair 15 4. Report from Executive Committee Chair 16 5. Report from Finance Committee Chair 17 6. 2017 HASSRA National Championships Results 18 7. Membership Benefits 20 8. National Volunteer Strategy 28 9. HASSRA Membership 30 10. 2017 Finance Transactions 34 11. 2017 HASSRA Website Hits 35 1 Patrons The Rt. Hon. Esther McVey MP, Secretary of State for Work and Pensions The Rt. Hon. Jeremy Hunt MP, Secretary of State for Health and Social Care Alok Sharma MP, Minister of State for Employment Stephen Barclay MP, Minister of State for Health Sarah Newton MP Minister of State for Disabled People, Health and Work Baroness Buscombe Parliamentary Under Secretary of State for Work and Pensions Steve Brine MP, Jackie Doyle-Price MP and Lord O’Shaughnessy, Parliamentary Under Secretaries of State for Health President Peter Schofield CB, Permanent Secretary, Department for Work and Pensions First Vice President Sir Chris Wormald KCB, Permanent Secretary, Department of Health Vice Presidents DWP Susan Park Director General Operations Neil Couling CBE Director General Universal Credit Programme DH Prof. Dame Sally Davies Chief Medical Officer Dr Ian Hudson Chief Exec. Medicines & Healthcare Products Regulatory Agency FSA Jason Feeney Chief Exec. Food Standards Agency HSE Richard Judge Chief Exec. HSE 2 Glossary AGM Annual General Meeting BOM Board of Management (national) CMG Child Maintenance Group CMS Customer Management System CSiS Civil Service Insurance Society CSL Civil Service Learning CSSC Civil Service Sports Council CSWOF Civil Service Widows and Orphans Fund DH Department of Health DWP Department for Work and Pensions EC Executive Committee FC Finance Committee FSA Food Standards Agency HRP Historic Royal Palaces HSE Health and Safety Executive MHRA Medicines and Healthcare Products Regulatory Agency MI Management Information MyCSP My Civil Service Pension NAM National Associate Member NHS National Health Service RBP Regional Business Partner RFM Regional Finance Manager WWT Wildfowl and Wetland Trust 3 Foreword In 2017 we recruited more than 7,000 new members to maintain a total membership of around 60,500, despite falling headcounts in our host departments. That represents a five percent increase in recruitment over the previous year and shows how hard everyone – and especially our volunteers - has worked to keep HASSRA in the premier league of departmental associations. We can only recruit and retain high levels of membership because we have an offer that people want. That is not always easy. We operate in a crowded market where the ebb and flow of competitive advantage of one product over another isn’t always within our control. But as I review our achievements over the past 12 months one thing is clear: HASSRA continues to have the unique advantage of a network of energetic, funded local clubs which respond directly to local demand, providing a fantastic programme of activities in and outside of the office. Add to that our regional and national programmes and a portfolio of very attractive membership benefits, and we can see why HASSRA continued to forge ahead in 2017 The National Board and I wish to record our thanks to all of you for your hard work and commitment to our Association. Well done! To see the full extent of your achievements, please read on and share the good news with colleagues in the office. Margaret Moor HASSRA National Chair April 2018 4 1. Scope and format of report 1.1 This report covers Association business for the year ending 31st December 2017. It broadly follows the format of the 2017 HASSRA National Work Programme to help readers compare outcomes against objectives. 2. National Programme National Conference and Awards Ceremony 2.1 The 2017 Annual Conference was held on Thursday, 11th May 2017 at Scarman House Conference Centre, Warwick University, and was attended by 72 members and staff. Three motions were submitted for consideration - all about subscriptions - and all were passed unanimously. Details can be found in the Conference minutes. 2.2 The awards dinner was attended by 131 guests including Robert Devereux (Permanent Secretary DWP), Neil Couling (DG Universal Credit Programme DWP), Tom McCormack (CMG Director DWP), and Jane Lassey (Head of HSE Operations). Trophies were awarded to our highest achievers in 2016 in the following categories: HASSRA Major Awards Winners for 2016 The President’s Trophy Fylde for Best Association The First Vice-President’s Trophy RCD HASSRA for Best Large Club South West Highly Commended Newcastle Pensions Centre (North East) Highly Commended HASSRA Coatbridge (Scotland) Sir Michael Partridge Trophy HASSRA Stornoway for Best Small Club Scotland Terry Green Trophy Alan Turner for Best Sportsperson North West Rachel Lomax Trophy Rachel Bond For Best Volunteer North West Sir Leigh Lewis Trophy Joanne Graham for Best Contributor Fylde Lesley Strathie Trophy Mark Tapley for Best Business Sponsor South West Highly Commended Path Bhatt (East Midlands) Sir Robert Devereux Trophy HASSRA Stockton Service Centre Wellbeing Award North East 5 National, Regional & CSSC Events 2.3 HASSRA delivered a full and varied programme of national and regional events and competitions during 2017 with more than 3,643 people taking part in sporting events. All but one of the national championships were held at the Summer Festivals, with just indoor cricket held elsewhere. HASSRA was strongly represented at CSSC events, with 292 members taking part. HASSRA Festivals 2.4 The HASSRA Festivals took place on Saturday 8th July and Saturday 9th September and were attended by 1,012 competitors and volunteers. Twenty-four national and three inter-association championships were staged across the two events, with competitors and volunteers giving a combined satisfaction score of 4.4/5. This equals the previous highest score in 2016. Details of National events and results are at Appendix 6. Review National Championships 2.5 The EC agreed the festivals programme for both 2018 and 2019 to help regions plan their programmes of qualifiers. It also designated eight events as “open competitions” to maximise participation and ensure viability of those events. These included 10K race, craft workshop, squash, art, dance music and photography. As part of our commitment to diversity and inclusivity of provision, two new events were added as open events: gym- based triathlon and footgolf. We will also run card making in the craft workshop in 2018 and return to knitting in 2019. Articulate will replace Pictionary in 2018. The choir section of the music competition was suspended for insufficient numbers. Membership Benefits 2.6 Discounts and benefits are important to our members. In 2017 they purchased 150,000 cinema and theme park tickets from our on-line shop, saving £780k on normal admission prices. Members also purchased 4,000 tickets from our partners Merlin Entertainment Group, The Eden Project and Longleat, saving a further £68K. We have added a new holiday discount for our members in Eurocamp and re-established partnerships with Fred Olsen Cruises and Cottages4U, resulting in increased bookings and savings worth £65k 2.7 Members also enjoyed savings worth £25k from the Hotpoint Privilege Purchase Club, which offers massive discounts on Indesit, Hotpoint and Whirlpool products. 2.8 Our corporate membership of English Heritage continued to be popular. English Heritage estimates HASSRA members made over 47,000 visits under the scheme during the year. The most popular sites were Osborne House, Whitby Abbey, Belsay Hall, Cliffords Tower and Wrest Park. English Heritage Special Event Days continue to be popular with our members. This deal will change from April 2018 when HASSRA members will pay a very heavily discounted and highly competitive fee in return for full rather than the limited corporate membership of English Heritage. 6 2.9 In March 2017 we added corporate membership of Historic Royal Palaces (HRP) to our portfolio. As with all our corporate memberships this benefit has proved popular with our members with almost 11,000 visiting in the first 10 months saving members £161k. HRP has extended our corporate membership until June 2018 when the arrangement will be reviewed. 2.10 Wildfowl and Wetland Trust (WWT) corporate membership was also popular with members with over 4,000 visits taking place from January to May 2017 saving members £31k. During our year of corporate membership almost 10,000 members took advantage of the deal saving £74K. A new offer was launched in September and in the four months to December over 1,700 tickets have been sold at £2 per ticket. This compares to over 1,900 visits for the same period in 2016. Summer Promotion and Winter Promotions 2.11 We ran two large promotions during the year. Our Summer Promotion once again offered members half price tickets for theme parks and zoos throughout the country. Members purchased 14,548 tickets saving £198k on normal admission prices. In our Winter Promotion members with an online shop account were included in the draw. Eighty winners shared prizes worth £20k, including cash and electronic gadgets. Shop registrations increased as a result of this draw. Free Competitions 2.12 In 2017 we ran nine free competitions open to on-line shop account holders, of whom 93 winners shared £25k in prizes. The popularity of the competitions resulted in an increase in shop registrations. Details of membership benefits are shown at Appendix 7. 3. Recruiting and Retaining Members Campaigns 3.1 Recruitment and retention remained vitally important as departmental headcounts continued to reduce.
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