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PSP Buyer's Guide 2010 PSP BUYER‘S GUIDE 2010 INSIGHTS IN THE WORLDWIDE ONLINE PSP MARKET OVER 250 PSPs WORLDWIDE INSIDE ‘A solid reference for web merchants and payment professionals, both visually appealing and deeply informative’ Chiel Liezenberg, Partner Innopay PSP BUYER‘S GUIDE 2010 2 PSP BUYER‘S GUIDE 2010 INSIGHTS IN THE WORLDWIDE ONLINE PSP MARKET Authors The Paypers Monica Gaza, Adriana Screpnic, Edith Toth Release Version 1.01 September 2010 Copyright © The Paypers BV All rights reserved PSP BUYER‘S GUIDE 2010 3 INTRODUCTION You are reading the PSP Buyer‘s Guide 2010, the most complete and up-to-date reference source for online PSP-related information at global level. The PSP Buyer‘s Guide 2010 provides state-of-the-art information on over 250 online Payment Service Providers (PSPs) all over the world. Think of it as the ultimate information gateway on online payment services providers worldwide – a reliable, well-documented initiative designed to function as a one-stop-shop for a wealth of information concerning PSPs. Whether your purpose is to select the one payment services provider that best suits your needs, compare two PSPs in order to make an informed choice or simply stay up to date with the latest market capabilities in the field, the PSP Buyer‘s Guide 2010 offers everything you need – and then some more! The industry need for a centralized source of information on payment services providers became apparent by the huge amount of interest generated by the comprehensive and ever expanding PSP listings, which we started as part of our ‗Online payments 20xx‘ reports. From some 20 (mainly) European online PSPs, The Paypers have now taken this list to a whole new level with their initiative. The result is this PSP Buyer‘s Guide 2010 - a greatly improved and expanded version, conceived as an independent project and ideally positioned to consolidate the wealth of data provided by all listed companies and make it available to the global market. The market for e-commerce is rapidly evolving and intensely competitive worldwide and the potential for continued expansion in this sector is vast. Many different payment systems have emerged for online merchants. E-commerce payment systems include traditional credit/debit cards, but also other technologies, such as digital wallets, e-cash, mobile payment and e-checks. Another form of payment system is allowing a third-party company to complete the online transaction. These companies are called Payment Service Providers (PSP). A PSP provides online merchants with services for accepting electronic payments by a variety of payment methods, specifically tailored for the merchant`s business needs. Each PSP has its own fraud protection measures, charges its own costs, offers a specific list of payment options and provides access to a certain e- commerce instruments. Some PSPs are specific to a certain country and some are global. The development of alternative payment methods has been interpreted by industry observers as a response to the drawbacks associated with a credit card transaction. Lower credit limits, higher fees, greater perceived security, interest rate growths and debt-related fears are among the main factors which shifted online consumers' attention towards these alternatives. In some regions, especially in the US, less costly alternative (non-credit card) payment methods such as PayPal, Google Checkout and Bill Me Later are gaining significant market share previously enjoyed by various players in the credit card industry. According to Javelin, non-card based payments accounted for around 10% of the estimated USD148 billion US consumer online shopping market in 2008. Bank-issued credit cards accounted for 55%, debit cards 27%, retailer- issued store cards 4%, and prepaid/gift cards 4%, the Javelin report suggests. In the US, internet- based financial services no longer constitute a novelty, accessible only to high-end tech-savvy consumers, but are moving to become a well-established financial reality. According to the "Internet PIN Debit: Aligning the Needs of Merchants, FIs and Consumers for Online Payments" white paper released by Javelin Strategy & Research, online credit card retail purchase volume is expected to PSP BUYER‘S GUIDE 2010 4 register a decline in its growth rate by 2013. As a result, the percentage of online payments conducted via credit cards is to drop to 40 percent in 2013, compared to 59 percent in 2007 and 55 percent in 2008. On the other hand, the share of online purchases made via other payment methods is set to grow by 2013, the same source indicates. In Europe, the ways in which consumers pay for goods online are still varied. In The Netherlands, iDEAL ranks highest in the top of the most popular online payment systems, with 44 percent of online shoppers preferring this payment method to any other option. In 2009, the Dutch online payment service has witnessed a growth of 63 percent in the number of transactions to 45 million, as compared to 28 million registered in the previous year. Germans prefer direct debit method ELV, Danes pay with their debit card, the French by credit card and Eastern Europeans prefer cash-on- delivery. For more detailed information see our 'Online payments 2010' report, free to download at www.innopay.com/publications But while e-commerce may be on the rise, online markets, both globally and in the EU, are still separated by multiple barriers. Some of the barriers to cross-border commerce seem to result from regulatory differences, a lack of shipping options or the non-availability of a certain payment methods rather than ‗simple‘ language-related issues. In this context, and because of increasing competitive pressures, payment providers need to constantly re-examine the basis on which they deliver customer propositions. After all, the merchant‘s online business depends on the service and reliability they provide. For a PSP, understanding the nature of this game and positioning for success is becoming increasingly critical for survival. The PSP Buyer‘s Guide 2010 is firmly anchored in the most recent developments on the global online PSP market and provides a much-needed central resource indicative of both evolving trends and global market developments. In a constantly changing world, it is positioned as a solid reference point for web merchants and payment professionals, a handbook both visually appealing and deeply informative. A valuable companion to be kept at hand at all times. Chiel Liezenberg Partner, Innopay www.innopay.com PSP BUYER‘S GUIDE 2010 5 PSP BUYER‘S GUIDE 2010 6 Company 2Checkout.com Website www.2checkout.com/community/ Geographical presence Europe, North/Latin America Payment methods Credit cards Debit cards Pre-paid cards Online banking E-wallet Mobile/SMS/IVR Alternative payment methods Offline ≈ Company 2pay Website 2pay.us.com/ Geographical presence Europe, North/Latin America Payment methods Credit cards Debit cards Pre-paid cards Online banking E-wallet Mobile/SMS/IVR Alternative payment methods Offline Company 3V Transaction Services Website www.3v.ie Geographical presence Europe, North/Latin America Payment methods Credit cards Debit cards Pre-paid cards Online banking E-wallet Mobile/SMS/IVR Alternative payment methods Offline PSP BUYER‘S GUIDE 2010 7 Company 99Bill Website www.99bill.com Geographical presence Asia/Pacific Payment methods Credit cards Debit cards Pre-paid cards Online banking ≈ E-wallet Mobile/SMS/IVR Alternative payment methods ≈ Offline Company ABN Amro Website www.abnamro.com/en/index.html Geographical presence North/Latin America, Europe, Middle East/Africa, Asia/Pacific Payment methods Credit cards Debit cards Pre-paid cards Online banking E-wallet Mobile/SMS/IVR Alternative payment methods Offline Company Accelya Website w3.accelya.com Geographical presence North/Latin America, Europe, Middle East/Africa Payment methods Credit cards Debit cards Pre-paid cards Online banking E-wallet Mobile/SMS/IVR Alternative payment methods Offline PSP BUYER‘S GUIDE 2010 8 AcceptEmail is a simple and secure electronic billing and payment solution utilizing the power of e- mail. Real-time generated images convey the current bill status, resulting in a comprehensive EBPP experience in the customers‘ inbox. In a 3-click process bills are paid straight from within the e-mail without manual data (re)entry, resulting in full process transparency & control for the customer and the merchant. Company AcceptEmail Website www.acceptemail.com Keywords e-billing, e-invoicing, e-bill, e-invoice, e-mail, payment, credit management, invoice-to-cash Contact Mr P.J. Kwakernaak | CEO; [email protected]; +31 20 462 5356 ; +31 6 54394102 Geographical presence Europe Market segment(s) Retail, Insurance, Telecom, Utilities, Ticketing, Charity, Education, Internet, Publishers Active since (year) 2006 Payment methods Credit cards Amex, MC, VISA, CB, JCB Debit cards Dankort, Bancontact/Mister Cash Pre-paid cards Online banking All local online banking systems E-wallet Mobile/SMS/IVR Alternative payment methods Offline Connected companies (#) #3 Acquirers Companies PSP is connected to Ogone, ICEPAY, iDEAL, PBS, PayDutchGroup, DIBS Services Unique Selling Points AcceptEmail enables electronic billing and payment (EBPP) by means of one of the best universal address spaces: email. The reach, convenience and penetration of e-mail is excellent. AcceptEmail is the digital replacement of various paper-based methods. Apart from an innovative billing and payment initiation
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