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Delivering on Our Promise Skilled Technicians – a Key to Growth and Success

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Delivering on Our Promise Skilled Technicians – a Key to Growth and Success STORIES FROM THE WORLD OF THE VOLVO GROUP 1.2018 DELIVERING ON OUR PROMISE SKILLED TECHNICIANS – A KEY TO GROWTH AND SUCCESS “There is a lot of scope to develop and improve yourself.” RICHIE BARLOW, TECHNICIAN IN THE UK EDITORIAL Let’s deliver on our customers’ expectations – together! HE WORLD IS full of words but also as a company. This is how collaboration which found their way from one creates real value for our company and our language to global usage, like the customers. French “souvenir”, the German We should not forget our suppliers and “kindergarten” and a Swedish partners in the supply chain, who show their Tmagical word, “fika”. Fika means having a coffee commitment to safeguard deliveries every day. break, but, more importantly, it is about doing it Professional partnerships are based on mutual together. trust. When we lose, our suppliers lose. When we Successful collaboration is the result when win, we win together! we together have the will to deliver on our I could mention so many more examples of customers’ expectations. And we do! Just reflect great teamwork that I have witnessed. We will on all the fantastic launches in the last year or continue to reinforce our performance through so. Thanks to our products, services and the even more proactive and closer cooperation. amazing work done by our sales colleagues Because one thing is for sure, the high volatility around the world, we have full order books. It is of the commercial vehicle market is constant. the best evidence of our customers’ trust in us And this constant change can only be efficiently and our ability to deliver on our promises. managed by our flexibility – with However, we can lose this trust over night. extraordinary results if we do it Starting in this Take, for example, the challenges we have together. issue, members been facing in our supply chain. Along with order Let’s continue our great of the Executive books pushed to record levels came capacity journey in 2018 to deliver on Board will take issues and a stretched supply chain, resulting in our customer’s expectations – turns writing delayed deliveries to customers. Getting it right and let’s start by having a fika! the editorial. the first time is more important than ever and the challenge can only be handled with all hands on deck. The way to assure on-time delivery to our customers has been to work together, cross- functionally and in great collaboration with our suppliers and business partners. Colleagues have put their hearts and dedication into this, having worked day and ANDREA FUDER night and volunteered to support way beyond E X ECUT I V E VIC E PR ESI D EN T the scope of their responsibility. Showing G RO U P T RU C KS accountability not only makes us grow as a team PU RC H ASI N G VOLVO GROUP MAGAZINE is aimed at all the co-workers within the Volvo Group. It is published five times a year in Swedish, English, German, French, Portuguese for Brazil, Polish, Russian, Japanese, Dutch, Korean, Thai, Chinese and Spanish. PRINT RUN approx. 75,000 copies ADDRESS Volvo Group Magazine, Volvo Group Headquarters, Dept AA13400, VLH6, SE-405 08, Göteborg, Sweden PHONE +46 (0)31 66 00 00 E-MAIL [email protected] EDITOR RESPONSIBLE UNDER SWEDISH PRESS LAW Markus Lindberg EDITOR-IN-CHIEF Ann-Mari Robinson EDITORS Lotta Bävman, Carita Vikstedt, Carolina Reis and Åsa Alström. A Group-wide Editorial Network also contributes content. MARKET LANGUAGE REVIEW Ann-Mari Robinson EDITORIAL PRODUCTION Spoon (project team: Maria Sköld, Linda Swanberg, Nic Townsend, Pernilla Stenborg, Ken Niss, Sofia Hammarin) PRINTED BY LSC Communications CHANGE OF ADDRESS Contact your local HR TRANSLATED BY Lionbridge 2 VOLVO GROUP MAGAZINE 1 . 2018 1.2018 20 People behind the scenes Meet three Volvo Group employees with different roles, and find out what motivate them both at work and at home. New additions to the 20 28 Volvo Group family In 2017, a host of new products were launched by the Volvo Group business areas. Here are some of the highlights. Opening the way for 32 a diesel-free future Spanish transporters Transnugon were among the first to test drive the new gas powered Volvo FH LNG. Why technicians are 42 so important 28 32 Roger Alm, President Volvo Trucks Europe, foresees great potential in the service business. Engineering: not just 58 for boys In order to attract more women to engineering, GTT in Bangalore recently held a special event for students. ALWAYS INSIDE 4 START 62 INSIGHTS 42 58 68 QUIZ VOLVO GROUP MAGAZINE 1 . 2018 3 start AROUND THE WORLD WITH THE VOLVO GROUP Celebrating our everyday heroes MY YOUNGEST SON is about to choose direction in his secondary education. Catalogues and student fairs describe all the different programmes and options available. He is 15 and not sure what he wants to do in 5–10 years’ time. I am trying to explain which talents the industry is looking for but realize that what I say now might not be true when he starts his career. Things are developing at such speed. The only thing we can be sure of is that it will involve computers and digital assignments no matter what job it will be. Claes Nilsson, President Volvo Trucks, formally opens the new Volvo Trucks In this issue of Volvo Group Magazine, we global headquarters in Gothenburg, Sweden. highlight some jobs that are core to a transport solutions provider; purchasing experts, operators, material handlers, drivers and service technicians. Grand opening of Without dedicated people in these areas there wouldn’t be any products and services offered to our customers, so these colleagues are truly our Volvo Trucks’ new HQ everyday heroes! VOLVO TRUCKS NOW HAS a new global headquarters, which was It has been an honour and privilege to produce and officially opened last November. The newly refurbished building is develop Volvo Group Magazine for more than three located in Lundby, Gothenburg, just a short distance from where years now. There has never the first Volvo truck rolled out back in 1928. The intention behind been a lack of stories to tell or having one common headquarters is to facilitate collaboration and interesting people to interview. strengthen synergies between all the different roles within Volvo But now it’s time for me to say Trucks. It will also help strengthen brand identity and reinforce the thank you and good bye as I will brand’s premium image. move on to another role within the Volvo Group. I wish every success to the new Editor and look forward to continuing to New Volvo 7900 Electric bus take part in the stories in the ANN- MARI ROBINSON, future, as a devoted reader. EDITOR-IN- CHIEF extends range and options Volvo Buses has launched a new version of its all-electric TRUCKS ARE bus, the Volvo 7900 Electric. MADE by With significantly extended people. This was range and more charging PHOTO: GTO GTO PHOTO: highlighted by options, this new bus offers GTO Curitiba BUSES VOLVO PHOTO: operators even greater employees flexibility. Battery capacity who formed a is available with a choice of Globetrotter cab 150, 200 and 250 kWh. This to celebrate their means that the bus can run 20th anniversary far longer between charges, as a cab plant. allowing it to be utilised more efficiently throughout the day. 4 VOLVO GROUP MAGAZINE 1 . 2018 Volvo Trucks wins ‘Sustainable Truck of the Year 2018’ VOLVO TRUCKS’ NATURAL gas and level of biogas trucks have been awarded natural PHOTO: MANON GRANDCOLAS PHOTO: ‘Sustainable Truck of the Year 2018’ gas-powered in Italy. The new Volvo FH LNG, which trucks,” wrote was introduced in Europe last autumn, the jury in its assessment. The award won first prize in the tractor category. is arranged by truck magazine Vado e “With the launch of the new LNG Torno and Italian university Politechnico José Antonio Bartolomé has been a Volvo range (...) Volvo is definitely raising the di Milano. Trucks’ customer for 20 years and was a guest for the start of the Volvo Ocean Race. TEN YEARS AGO, the GTO Ghent plant became the first From the CO²-neutral automotive factory in the world and the first company in Belgium. Since then, this has start line saved more than 700,000 tones of CO² emissions. This success VOLVO GROUP MAGAZINE caught up is based on both saving energy with José Antonio Bartolomé, General and using only sustainable and Manager of transport company SATA renewable energy. In 2013, Volvo in Spain, during the start of the Volvo CE Braås in Sweden became the Ocean Race in Alicante. first carbon-neutral construction How long have you been a Volvo equipment plant in the world. Trucks customer? “I’ve been working with Volvo Trucks for 20 years. I have 53 trucks, 45 of them are Volvos. I use my trucks for 10­ 12 years so they have to be strong and reliable. This is what I like about Volvo HONG KONG BASED yacht-builder Cheoy Lee has chosen Volvo Penta's trucks. My drivers like them too – they highest performance unit, D13-IPS1050, for its Bravo 72 vessel, which find them more powerful and reactive was unveiled in 2017. Meanwhile, prestigious Italian ship-builder Amer than other brands.” Yachts is powering its latest Amer 94 model with the Volvo Penta D13- PENTA VOLVO PHOTO: Which area is most important when it IPS1350. comes to innovation? “I see that connectivity could improve my business a lot in terms of security and the repair process in my workshops.
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