Staff and Volunteer Newsletter STEVE’S SPOT
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August 2018 Turnchapel • Retail Network • Derriford • Brooklands Staff and Volunteer Newsletter STEVE’S SPOT Hello all, It’s been another very busy month but I hope you’ve managed to enjoy some time to relax with family and friends over recent weeks, or are planning to soon. Speaking of planning, I’m looking forward to meeting with our Trustees next month, when we will discuss the five-year strategy for our charity. The strategy will guide our direction of travel from April 2019, so it’s imperative we take time to talk through the challenges – and opportunities – that lie ahead and consider how we respond. We will also consult with some of our external partners later this year so that we can then finalise the strategy. As an organisation, it’s vital we remain flexible but, although we will adapt our plans where necessary, our overall vision and goal will remain the same. While we are an independent charity, as a hospice we are members of Hospice UK and recently, I was delighted to welcome Tracey Bleakley, Chief Executive of Hospice UK, and some of her colleagues to St Luke’s. I was proud to share the things that make us such a unique and valued resource in our community, and our visitors appreciated the insight they gained. Their feedback was very positive, showing how impressed they were by the projects and initiatives we’re driving forward. 2 In every situation, it’s the way we treat people that they remember. Our words and actions can have lasting impact, for better or worse, so going that extra mile and putting things right is so important. Such visits are excellent for our reputation, November, which focuses on transforming which is something you cannot put a palliative care. This is a real accolade to our price on. But how should we react when organisation and the staff involved – well things don’t go according to plan and our done to Frankie Dee, Martin Thomas, Nicola reputation could be at risk? The Senior Pereira, Jutta Widlake and Sioned Evans. Leadership Team had an interesting discussion about this recently, when Our best asset is our people, and I know it’s Rob Maltby, Head of Marketing and important to recognise this. It was great to Communications at St Luke’s, delivered a see some of my senior management team really engaging session that got us thinking. handing out free ice-creams to staff across our locations recently, a small gesture to say In the news, there are always organisations thank you for all you do. under scrutiny for things they have done – or not done – that threaten to tarnish the way Our Celebration Party on 10 November is the public perceives them. What’s been clear also a chance to show our appreciation for to me is that many get so tied up in their our amazing staff and volunteers. Add the understandable concerns about liability that date to your diary and book your tickets – it’s they forget to deal with what’s happened in set to be a really fun night and, this year, I a compassionate way. promise not to wear bloomers again! In every situation, it’s the way we treat Finally, I want to thank everyone who people that they remember. Our words and worked so hard to make this summer’s Open actions can have lasting impact, for better Gardens season such a success. The variety or worse, so going that extra mile and of gardens with beautiful blooms was simply putting things right is so important. After all, outstanding, and I certainly enjoyed my time compassion is one of St Luke’s key values. I’m looking around. Thank you to everyone who sure we can all think of some larger charities supported the scheme, too, bringing in more that have put so much focus on protecting funding to help further our care. their brand they’ve neglected the need to consider the human side. Until next month, Looking ahead, five of our team have been successful in having posters accepted for Hospice UK’s annual conference this Steve @StLukes_CEO 3 NEWS ROUNDUP clinical learning in placement practice St Luke’s plays an important role in helping to educate the healthcare professionals of the future, and students from the University of Plymouth are a regular sight at St Luke’s as they gain experience alongside our clinical colleagues. Working in partnership with Health Education England, the University, Friary House Medical Centre and St James Care Home, we’ll be piloting a new approach to student nurse placements from this autumn. Known as CLiPP (Clinical Learning in Placement Practice), the model originated in Amsterdam and has been adapted by the acute sector in the UK, but our pilot will be the first to trial CLiPP in the community setting as part of a collaborative research programme. It differs from the traditional mentorship model in that students are allocated patients and work with peers to plan and deliver care. Although the register nurse still oversees care rather than direct/guide the students, they use coaching questions to help students develop their decision-making and leadership skills. Student nurses will be based in our specialist unit, and with our Crisis Team and possibly our team at Derriford Hopital, too. They will then spend some of their placement at Friary House and St James Care Home. For staff who’d like more information, drop-in sessions are available this September. RIDgEWAY CHARITY SHOP OPEN DAY If you – or anyone you know – might be interested in volunteering at our Plympton, Ridgeway charity shop, there’s a date for your diary! On Thursday 6 September, shop manager Trudi is holding an open evening, 5 – 8pm. With nibbles kindly supplied by the Co-op and musical entertainment from the U3A Plym Chords Fun Choir, it’s a chance to find out more about the shop and the opportunities to make a difference there, whether you have a little time or a lot. 4 A VISIT FROM THE CEO OF HOSPICE UK Tracey Bleakley visits St Luke’s. Further proof of the impact St While she was here, Tracey spoke compassionate communities Luke’s is having beyond our with obvious enthusiasm of where people support each region was the recent visit from what she’d heard, mentioning other at times of difficulty and the Chief Executive of Hospice innovation in particular. “In crisis. UK, Tracey Bleakley, and her fact, there’s a great culture of colleagues. everyone listening, learning However, when it came to the and innovating from each crucial crunch question of the During their visit, they other,” she said. visit – who makes the best heard about St Luke’s, our scones, Devon or Cornwall? – compassionate care and the She was also impressed by Tracey would not be drawn. difference we’re making across our Patches pre-bereavement “They’re both great,” she the community, which includes support for children, and the laughed. Savvy lady! some rural and isolated areas – strong partnerships approach such as Dartmoor – as well as St Luke’s is taking, not just for the busy urban environment of the delivery of outstanding Plymouth. care but for encouraging more 5 NEW DRIVE FOR VOLUNTEERS LAUNCHES A total renewal of Volunteering recruitment launches this year. It’s bright and eye-catching Thanks to the creative talent they’ve been giving back, adds and features several familiar of the in-house Marketing real impact. friendly faces – it’s St Luke’s and Communications team, new volunteer recruitment we have a really strong suite Sanna Tyrvainen, Volunteer campaign! of marketing materials to Services Manager at St Luke’s, help with this. With vibrant said: “With an organisation of With ages ranging from 13 and engaging posters, pull- our size that provides such a to 90, our volunteers are at up banners, postcards, social vital service, we need to recruit the heart of St Luke’s and we media and TV animation, as well volunteers all year round and simply couldn’t provide our a dedicated ‘pod’ for events, the can never be complacent. vital services without them. message that volunteering for Our many shops, in particular, Our challenge is to continue to St Luke’s makes an important require a lot of volunteers to attract these generous spirits so difference will be well and truly help ensure they run smoothly. that whether it’s our events, our out there! “In fact, we have an urgent charity shops, our Distribution need for more retail volunteers Centre or in the kitchen or Importantly, the campaign and we hope this campaign in maintenance, we have a features some of the many will help spread the message. sufficient number of committed inspiring volunteers from across People don’t have to commit volunteers to work alongside our charity, so you’re bound to huge amounts of time – the our hardworking staff so that recognise a face or two. And willingness to give a couple of St Luke’s continues to deliver using their words, which focus hours a week can make a big outstanding care. on what they’ve gained while difference.” 6 If you or anyone you know would like to find out more about volunteering with St Luke’s, please go to our website at www.stlukes-hospice.org. uk/volunteering or call 01752 401172. 7 taking pride in our staff’s development This month has seen a number of staff gain new qualifications. The learning and development developed Hospice Clinical struck by an unoccupied parked of staff really matters to St Nurse Specialist (CNS) car rolling on a gentle incline.