Kaiser Permanente Overview
Northwest—Oregon and southwest Washington Kaiser Permanente overview
Areas served In our Northwest Region, more than 880 Northwest Permanente Portland, Oregon physicians provide medical services for more than 475,000 members in Oregon and Washington. Salem, Oregon Longview, Washington Vancouver, Washington
N Maps not to scale
For more information
If you have questions about available products and services in Oregon and southwest Medical centers (hospitals and medical offices) Other medical facilities Washington, please contact Medical offices your Kaiser Permanente sales or account manager. Go to kp.org for exact addresses and contact information. Northwest—Oregon and southwest Washington
Medical groups Medical facilities
Kaiser Permanente Northwest Permanente physicians Medical offices Member Services • 343 primary care physicians Kaiser Permanente owns and (503) 813-2000 Portland area • 556 specialists operates 30 medical office 1-800-813-2000 All other areas buildings in the Northwest Region. 1-800-735-2900 TTY for the Pharmacy deaf, hard of hearing, or speech Medical centers We own and operate 15 outpatient impaired, Oregon pharmacies in the Northwest Kaiser Permanente owns and 1-800-833-6388 TTY for the operates Kaiser Sunnyside deaf, hard of hearing, or speech Region—located in our medical impaired, Washington office buildings for member Medical Center on the east side of Portland and is currently building 1-800-324-8010 language convenience. Kaiser Permanente interpretation Added Choice® members receive the Westside Medical Center in Hillsboro, which is scheduled to Monday to Friday, pharmacy services through the 8 a.m.– 6 p.m. MedImpact pharmacy network. open in 2013. We are affiliated Members also have the option of with four community hospitals Membership Administration receiving prescription refills by mail. that provide both primary care and 1-866-868-7220 toll free specialty services. For medically necessary specialty care, our primary care physicians can refer members to Kaiser Permanente specialists who practice in more than 48 specialties and subspecialties.
Highest in clinical quality
According to Hewitt Associ- ates, a national consulting firm, Kaiser Permanente has the highest clinical qual- ity in the entire Northwest region—419% better than the all-plan average.
Hewitt Health Value Initiative™ Bench- marking Study—Kaiser Foundation Health Plan, Inc., March 2010. To get a copy of the Hewitt Health Value Initia- tive report for your region, contact your sales or account manager. Northwest—Oregon and southwest Washington
Products and services Traditional copayment plans Ancillary products Disease management programs Without deductibles and • Dental traditional, PPO, and 1 coinsurance for some services. discount plans In the Northwest Region, • Large and small groups Large and small groups disease management programs for these conditions are • Individuals and families • Complementary and alternative included in our plans at no medicine2 Deductible plans additional charge:3 Chiropractic, acupuncture, HRA option • naturopathic, and massage • Asthma • HSA-qualified high deductible therapy from CHP Group • Chronic pain health plan network providers • Congestive heart failure Added Choice® POS plan1 • Vision hardware • Coronary artery disease • 3-tier plans featuring Kaiser • Hearing aid hardware • Diabetes Permanente providers, First • End-stage renal disease Health PPO providers, and all Workers’ compensation and • High-risk pregnancy other licensed providers occupational health services
® • Weight management • Traditional and deductible plans • Kaiser On-the-Job • Copayments and coinsurance Medicare PPO—out-of-area plans • Kaiser Permanente Senior • Large and small groups Advantage
Out-of-area plans Fee-for-service2 • Large and small groups • Cosmetic services
• Optical hardware
• Vision services Northwest—Oregon and southwest Washington
Products and services My Health Manager Value-added services2 personal health record • Chiropractic, acupuncture, naturopathic, and massage Members can find a variety of therapy from CHP Group network health information, resources, providers and tools online at kp.org. With • Health club—Kaiser Permanente My Health Manager, one of the rates nation’s leading personal health records, members in the North- • CHP Active and Healthy
west can access these features: • Healthy lifestyle programs from ® • Check most test results HealthMedia
• E-mail my doctor’s office • ChooseHealthy from American Specialty Health Networks • My allergies ® 4 • My immunizations • 10,000 Steps walking program • Request prescription refills • Weight Watchers® • Request update to medical records • Schedule or cancel appointments
Kaiser Foundation Health Plan of the Northwest
500 NE Multnomah St., Ste. 100 Portland, OR 97232 (503) 813-2800 1 The traditional plan and the in-network portion of the point-of-service (POS) plans are underwritten by Kaiser Foundation Health Plan, Inc. (KFHP). Kaiser Foundation Health Plan of the Northwest underwrites the indemnity tiers of the POS plan and PPO benefits. The dental plans are offered and underwritten by Kaiser Foundation Health Plan of the Northwest. 2 These products and services are provided by entities other than Kaiser Permanente. Kaiser Permanente disclaims any liability for these discounted products and services. Should a problem arise, members may take advantage of the Kaiser Permanente grievance process by calling the Member Service Call Center at (503) 813-2000 in Portland, and 1-800-813-2000 in all other areas. 3 Nationally, some of these programs are available for purchase through Avivia Health™, a wholly owned subsidiary of Kaiser Permanente that provides health management and wellness services to Kaiser Permanente members and nonmembers. 4 10,000 Steps® is a registered trademark of HealthPartners, Inc.
The details in this publication were accurate at the time of production. Check with your sales or account manager for the most recent information. kp.org Business Marketing Communications 73658 November 2010