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2020 Commuter Survey Results

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2020 Commuter Survey Results FINAL November 2020 FINAL Table of Contents Introduction and Background .................................................................................................................................... 1 Summary of Results........................................................................................................................................................ 1 Analysis of Each Survey Question ............................................................................................................................. 3 Question 1 ..................................................................................................................................................................... 3 Question 2 ..................................................................................................................................................................... 4 Question 3 ..................................................................................................................................................................... 5 Question 4 ..................................................................................................................................................................... 5 Question 5 ..................................................................................................................................................................... 6 Question 6 ..................................................................................................................................................................... 7 Question 7 ..................................................................................................................................................................... 8 Question 8 ..................................................................................................................................................................... 9 Question 9 .................................................................................................................................................................. 10 Next Steps ....................................................................................................................................................................... 10 List of Tables Table 1. Permit Holder Status ..................................................................................................................................... 3 Table 2. Frequency of Commute Before COVID-19 ........................................................................................... 4 Table 3. Current Commuting to/from Chicago .................................................................................................... 5 Table 4. Timeline for Returning to Pre-Pandemic Commuting Schedule .................................................. 6 Table 5. Why Commuters Are Not Returning to Metra by the End of 2020 ............................................ 7 Table 6. Anticipated Frequency of Commuting by Metra in the Future .................................................... 7 Table 7. Factors Influencing Future Commuting Patterns ............................................................................... 9 Table 8. Should the City Consider Other Parking Payment Options ........................................................... 9 List of Figures Figure 1. Permit Holder Status ................................................................................................................................... 3 Figure 2. Frequency Commuters Used Metra before COVID-19 ................................................................... 4 Figure 3. Current Commuting to/from Chicago .................................................................................................. 5 Figure 4. Timeline of when Commuter Expects to Return to Pre-Pandemic Commuting Schedule6 Figure 5. Anticipated Frequency of Commuting by Metra in the Future ................................................... 8 2020 Commuter Survey Results Page | i November 2020 FINAL Appendices Appendix A: 2020 Commuter Survey Raw Data and Responses 2020 Commuter Survey Results Page | ii November 2020 FINAL Introduction and Background The City of Naperville approved a multi-year Commuter Parking and Access Work Plan in 2019. The plan outlined goals and tasks to address issues with the City’s commuter programs and implement system improvements. However, as the COVID-19 pandemic has significantly impacted employment and commuting, the City recognizes that the previous goals and tasks will likely need to be adjusted to address shifting commuting patterns. To better understand these changes, the City created a survey for commuters and the public to provide input on their current and anticipated commuter experience, which will be critical as the City re-evaluates its Commuter Parking and Access Work Plan. Prior to receiving the results of the survey, the City was already aware of some significant changes to commuting patterns. For example, in February 2020, there were 2,492 active permit holders; as of October 22, 2020, there were 1,998 permit holders. Many of the commuters who have canceled their permits have canceled from the Route 59 lot. Given these changes during COVID-19, as well as the observed lower utilization of some of the permit lots at the Naperville station prior to the start of the pandemic, the intent of this survey was to ask commuters about their preferences and commuting behavior regarding the permit system and how often they anticipate commuting once their commute resumes after the pandemic. The survey was open to the public but targeted to permit holders and commuters on the waitlist for a permit. It was first opened on September 24, 2020, and stayed open for three weeks, closing on October 15, 2020. The survey was directly emailed twice to permit holders and commuters on the waitlist and many also received the survey through a link in Commuter Connection, the City’s transportation email newsletter. It was also posted to the City’s social media sites with a link to the survey. The survey had nine questions; the final question was open ended and allowed survey takers to provide any additional comments. Summary of Results The 2020 Commuter Survey received 2,172 responses. For reference, in 2018, there were 6,100 commuters from the • 2,172 total Route 59 station and 3,700 from the Naperville station; a responses to the total of 9,800 commuters.1 Most respondents indicated that survey they are commuters; therefore, this survey captured about 22% of pre-COVID-19 Metra riders. • 9 questions • 1 in 5 commuters The questions asked about commuting patterns before the took this survey pandemic and anticipated commuting patterns after the pandemic or at the time when they feel comfortable riding 1https://metrarail.com/sites/default/files/assets/planning/ridership/2018_summary_results_report_final.pdf 2020 Commuter Survey Results Page | 1 November 2020 FINAL Metra again. Respondents indicated that they may shift their commuting patterns when they start riding again. Before COVID-19 After COVID-19 • Prior to the start of the COVID-19 • After the pandemic, 75% of respondents pandemic, 76% of respondents said that think that they will be back to their pre- they were commuting on Metra four pandemic commuting patterns. or more days per week. • However, when asked how often they plan on commuting by Metra once they start commuting again, most commuters (45%) said that they would only commute by Metra one to three days per week. • 1,688 respondents said that the ability to work remotely would influence their commuting pattern in the future. Survey respondents said that in the future they are more likely to ride one to three days per week and the 39% potential decrease ability to work remotely would influence their decision. in riders commuting four Prior to the pandemic 76% of commuters said that they or more days per week took Metra four or more days per week. Once they start commuting again, only 37% of commuters said they anticipate commuting four or more days per week by Metra. Other survey highlights: • Currently, 81% (1,750) of respondents are not commuting. • 75% think that by the end of 2021 they will return to their normal commuting patterns. • 1 in 5 commuters do not know when they will return to their pre- COVID-19 commuting schedule. • Approximately 69% of respondents said that the City should consider other payment options besides quarterly and daily fees. 2020 Commuter Survey Results Page | 2 November 2020 FINAL Analysis of Each Survey Question The following sections provide a more detailed analysis of each of the nine survey questions. Question 1 “Please select the option that best describes your current permit holder status.” Question 1 asked the permit holder status of the person taking the survey. This question received 2,156 responses. Most respondents were either Naperville station or Route 59 station permit holders (67%). Nearly a quarter of the respondents were on the waitlist for the Naperville Station (23%). The remainder (11%) chose “Other”. Out of the 230 respondents who chose “Other”, 64 said that they did not have a permit; 69 said that they either walk/bike or take a Pace bus to the station; four use private parking; seven are dropped off; and two carpool with a permit holder. Table 1 and Figure 1 show the results of question 1. Table 1. Permit Holder Status Status Percent Number
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