EMC Smarts Voip Performance Manager and Reporter Version 4.0

EMC Smarts VoIP Performance Manager and Reporter

EMC Smarts VoIP Performance Manager and Reporter EMC Smarts VoIP Performance Manager and 4.0 Reporter Third Party Copyright Read Me P/N 300-008-633 REV A01

EMC® Smarts® VoIP Performance Manager and VoIP Performance Reporter include software from third parties. This document lists those software products and includes information related to their distribution.

Note: All URLs listed in this document were current when this document was published. They are provided only for your convenience.

Page 1 of 108 EMC Smarts VoIP Performance Manager and Reporter

Copyright © 2009 EMC Corporation. All rights reserved. Revised:EMC July believes 14, 2009 the 7:20 information pm in this publication is accurate as of its publication date. The information is tablesubject of terms.fm to change without notice. D EMC CONFIDENTIAL THE INFORMATION IN THIS PUBLICATION IS PROVIDED "AS IS." EMC CORPORATION MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Use, copying, and distribution of any EMC software described in this publication requires an applicable software license. For the most up-to-date listing of EMC product names, see EMC Corporation Trademarks on EMC.com All other trademarks used herein are the property of their respective owners. Please refer to the Third Party Copyright Read Me document on the EMC Smarts VoIP Performance Manager installation CD for details of any third party software license notices.

Date of issue: 23 July 2009 Product Version: VoIP PM 4.0 (IPTM 9.5.2) and VoIP PR 4.0 (IPTMR 9.5.2)

Table of EMC terms and equivalent terms used in this guide

EMC Term PROGNOSIS Terms Used in this Guide

EMC Smarts PROGNOSIS, Integrated Research

EMC Smarts VoIP Performance Manager PROGNOSIS IP Telephony Manager

VoIP Performance Manager IP Telephony Manager

VoIP PM IPTM

EMC Smarts VoIP Performance Reporter PROGNOSIS IP Telephony Management Reporter

VoIP Performance Reporter IP Telephony Management Reporter

VoIP PR IPTMR

powelink.emc.com www.ir.com

Page 2 of 108 Third-Party Software License Guide Table of Contents Table of Contents...... 3 Details of Third Party Modules...... 5 Apache Tomcat ...... 5 ASN1C...... 5 Boost ...... 5 copssh ...... 5 cpuid...... 5 cygwin...... 5 Expat ...... 6 gSOAP...... 6 Libiconv ...... 6 Libodbc++...... 6 Libssh2 ...... 6 Libwww...... 6 Libxml2 ...... 7 Libxslt ...... 7 Log4net...... 7 Ntrights.exe Utility...... 7 Net-snmp ...... 7 ogdl...... 7 openssh ...... 8 openssl ...... 8 PCRE...... 8 Perl ...... 8 Perl CPAN modules...... 8 SharpZipLib ...... 19 Ssplogon...... 19 STLport...... 19 TinyXML ...... 19 Zlib...... 20 Licenses...... 21 Adobe Reader Software License ...... 21 ASN1C Software License Agreement...... 28 Apache License v2.0 ...... 34 Audrey Tang's MIT License ...... 37 Boost License ...... 38 BSD License...... 39 CoolServlets ...... 40 COPSSH License ...... 44 Cygwin License ...... 45 GNU General Public License...... 46 GNU Lesser General Public License ...... 51 gSOAP License ...... 57 gSOAP Public License...... 58 Libssh2 License...... 64 libwww Copyright Notice...... 65 MIT License ...... 68

Page 3 of 108 PROGNOSIS IP Telephony Manager and Reporter Microsoft Data Access Components 2.8...... 69 Microsoft .NET Framework 1.1 ...... 72 Microsoft SQL Server 2000 Desktop Engine ...... 74 Microsoft SQL Server 2005 Express...... 79 Microsoft Installer Software Development Kit ...... 82 Microsoft Windows Server 2003 Resource Kit...... 85 NET-SNMP License...... 89 OpenSSH License ...... 96 OpenSSL License plus the SSLeay license...... 99 Perl License...... 101 Purdue Research Foundation License...... 103 SharpZipLib License...... 104 Security Support Provider Interface (SSPI) ...... 105 STLport License Agreement ...... 106 zlib License...... 107

Page 4 of 108 Third-Party Software License Guide Details of Third Party Modules Apache Tomcat Apache Tomcat: http://tomcat.apache.org/ License: Apache Software license version 1.1 Copyright © 1999, 2000 The Apache Software Foundation. Modified: Default applications, samples and documentation have been removed (Copyright notice/license is still included). ASN1C Objective Systems Inc: http://www.obj-sys.com/ License: ASN1C Software License Boost Boost: http://www.boost.org/ License: Boost Copyright © 2003-2004 Beman Dawes, Daniel Frey, David Abrahams. Modified: Two minor bugs fixed. copSSH copssh: http://www.itefix.no/phpws/index.php?module=pagemaster&PAGE_user_op=view_page&PAGE_id=12&MMN_ position=149:149 License: COPSSH (MIT-style) Copyright © 2003 Tevfik Karagulle ([email protected]) Not modified. cpuid cpuid: From Intel. This program has been developed by Intel Corporation. You have Intel's permission to incorporate this code into your product, royalty free. Intel has various intellectual property rights which it may assert under certain circumstances, such as if another manufacturer's processor mis-identifies itself as being "GenuineIntel" when the CPUID instruction is executed. Intel specifically disclaims all warranties, express or implied, and all liability, including consequential and other indirect damages, for the use of this code, including liability for infringement of any proprietary rights, and including the warranties of merchantability and fitness for a particular purpose. Intel does not assume any responsibility for any errors which may appear in this code nor any responsibility to update it. cygwin cygwin: http://www.cygwin.com/ License: Cygwin (GPL) Copyright © 1989, 1991 Free Software Foundation, Inc. Not modified.

Page 5 of 108 PROGNOSIS IP Telephony Manager and Reporter Expat Expat: http://expat.sourceforge.net/ License: MIT Copyright © 1998, 1999, 2000 Thai Open Source Software Center Ltd Copyright © 2000, Clark Cooper Modified: Fixed bug to do with incorrect processing of partial token. Changes submitted to author. gSOAP gSOAP: http://www.cs.fsu.edu/~engelen/soap.html License: gSOAP Copyright © 2000-2008, Robert van Engelen, Genivia Inc. All Rights Reserved. Not modified. Libiconv libiconv: http://www.gnu.org/software/libiconv/ License: GNU LGPL Copyright © 2000-2001 Free Software Foundation, Inc. Modified: Filenames changed to 7 characters to compile on HP NonStop. Included PROGNOSIS unique build identifier into library. Libodbc++ libodbc++: http://libodbcxx.sourceforge.net/ License: GNU LGPL Copyright © 1999-2000 Manush Dodunekov Not modified. Libssh2 libssh2: http://www.libssh2.org/ License: BSD Copyright © 2004-2005, Sara Golemon [email protected] Not modified. Libwww libwww: http://www.w3.org/Library/ License: W3C Intellectual Property License Copyright © 1995-1998 World Wide Web Consortium, (Massachusetts Institute of Technology, Institut National de Recherche en Informatique et en Automatique, Keio University). All Rights Reserved. Copyright © 1995 CERN. Modified: Minor changes to allow it to build in the PROGNOSIS environment.

Page 6 of 108 Third-Party Software License Guide Libxml2 libxml2: http://xmlsoft.org/ License: MIT Copyright © 2000 Bjorn Reese and Daniel Veillard. Copyright © 2000 Gary Pennington and Daniel Veillard. Copyright © Patrick Powell 1995 Copyright © 2001 Bjorn Reese Modified: Filenames changed to 7 characters to compile on HP NonStop. Included unique PROGNOSIS build identifier into library. One minor bug fixed. Libxslt libxslt: http://xmlsoft.org/XSLT/ License: MIT Modified: Filenames changed to 7 characters to compile on HP NonStop. Included unique PROGNOSIS build identifier into library. Log4net log4net: http://logging.apache.org/log4net/ License: Apache Software license Copyright © 2001-2006 The Apache Software Foundation Not modified. Ntrights.exe Utility ntrights: http://support.microsoft.com/kb/279664 License: Microsoft windows Server 2003 Resource Kit Net-snmp net-snmp: http://www.net-snmp.org/ License: Net-snmp Copyright © 1988, 1989, 1991, 1992 by Carnegie Mellon University Copyright © 1987, 1993, 1994 The Regents of the University of California. All rights reserved. Copyright © 2001-2003, Networks Associates Technology, Inc Copyright © 1989 TGV, Incorporated Copyright © Patrick Powell 1995 Modified: Filenames changed to 7 characters to compile on HP NonStop. Fixed various bugs. Changed scope of some functions (static -> non-static). Disabled compilation of some problematic functions that were not used. Included unique PROGNOSIS build identifier into library. ogdl ogdl: http://ogdl.sourceforge.net/ License: zlib Author: Rolf Veen Not Modified.

Page 7 of 108 PROGNOSIS IP Telephony Manager and Reporter openssh OpenSSH: http://www.openssh.com/ License: OpenSSH (BSD-style) Copyright © 1995 Tatu Ylonen , Espoo, Finland Copyright © 1998 CORE SDI S.A., Buenos Aires, Argentina. Copyright © 1995, 1996 by David Mazieres . Copyright © 1983, 1990, 1992, 1993, 1995 The Regents of the University of California. Not modified. openssl OpenSSL: http://www.openssl.org/ License: OpenSSL (BSD-style) Copyright © 1998-2008 The OpenSSL Project. Copyright © 1995-1998 Eric Young ([email protected]) Not modified. PCRE PCRE: http://www.pcre.org/ License: BSD Copyright © 1997-2006 University of Cambridge All rights reserved. Modified: Auto-modified by a script to work with seven character file names and 16-bit ints so that it could build and run on the HP NonStop platform. Included PROGNOSIS unique build identifier into library. One minor bug fixed. Note: The Google-contributed C++ wrapper functions is not used. Perl Perl: http://www.perl.org/ License: Perl Copyright © 1993, 1994, 1995, 1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004 by Larry Wall and others Modified: Unmodified on UNIX. Minor modification on Windows to ignore PERLLIB, PERL5LIB, PERL5OPT, PERL5SHELL environment variables to avoid clashing with other products that set these environment variables Perl CPAN modules Perl CPAN modules: http://search.cpan.org/ License: Perl

Page 8 of 108 Third-Party Software License Guide

Archive-Zip License: Perl Copyright © 2000-2004 Ned Konz. All rights reserved. Some parts copyright © 2005 Steve Peters. All rights reserved. Some parts copyright © 2006 Adam Kennedy. All rights reserved. Not modified

Page 9 of 108 PROGNOSIS IP Telephony Manager and Reporter

Config-IniFiles License: Perl No copyright Not modified

DBD-ADO License: Perl Copyright © 1998, Tim Bunce Copyright © 1999, Tim Bunce, Phlip, Thomas Lowery Copyright © 2000, Tim Bunce, Thomas Lowery Copyright © 2001, Tim Bunce, Thomas Lowery, Steffen Goeldner Copyright © 2002, Thomas Lowery, Steffen Goeldner Copyright © 2003, Thomas Lowery, Steffen Goeldner Copyright © 2004, Steffen Goeldner Copyright © 2005, Steffen Goeldner Not modified

Page 10 of 108 Third-Party Software License Guide

Devel-CoreStack License: Perl No copyright Not modified

Page 11 of 108 PROGNOSIS IP Telephony Manager and Reporter

Expect License: Perl No copyright Not modified

HTML-Tree License: Perl Copyright © 1995-1998 Gisle Aas; copyright 1999-2002 Sean M. Burke. (Except the articles contained in HTML::Tree::AboutObjects,HTML::Tree::AboutTrees, and HTML::Tree::Scanning, which are all Copyright 2000 The Perl Journal.) Except for those three TPJ articles, the whole HTML-Tree distribution,of which this file is a part, is free software; you can redistribute it and/or modify it under the same terms as Perl itself. Not modified

Page 12 of 108 Third-Party Software License Guide

IO-Zlib License: Perl Copyright © 1998-2004 Tom Hughes . All rights reserved. Not modified libwin32 (minus Win32::ODBC) License: Perl Copyright © 1995 Microsoft Corporation. All rights reserved. Developed by ActiveWare Internet Corp., http://www.ActiveWare.com Other modifications © 1997-2000 by Gurusamy Sarathy [email protected] Copyright © 1999-2002 ActiveState Corp. Copyright © 1998 Christopher J. Madsen Copyright © 1996 Dave Roth. All rights reserved. Not modified libwww-perl License: Perl Copyright © 1995-2005 Gisle Aas. All rights reserved. Copyright © 1995 Martijn Koster. All rights reserved. Not modified

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Page 14 of 108 Third-Party Software License Guide

POE License: Perl Copyright © 1998-2005 Rocco Caputo. All rights reserved. Copyright © 2001-2003 Matt Cashner. All rights reserved. Copyright © 1998 Artur Bergman [email protected] Partial copyright © 1999 Philip Gwyn Copyright © 2001, 2002, 2003, 2004 by Autrijus Tang E[email protected]. Not modified

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Proc-ProcessTable License: Perl Copyright © 1998-2006 Daniel J. Urist. All rights reserved. Modified: minor changes for some more obscure Unix platforms; also one minor performance improvement made to avoid scan of /dev directory.

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Page 17 of 108 PROGNOSIS IP Telephony Manager and Reporter

Win32-API License: Perl No copyright (written by Aldo Calpini) Not modified

Page 18 of 108 Third-Party Software License Guide

YAML License: Perl Copyright © 2005, 2006. Ingy dÇôt Net. All rights reserved. Copyright © 2001, 2002, 2005. Brian Ingerson. All rights reserved. Not modified SharpZipLib SharpZipLib: http://www.icsharpcode.net/OpenSource/SharpZipLib/ License: GNU GPL with an exception Copyright © 2001-2005 Mike Krueger Not modified. Ssplogon SSPI: http://support.microsoft.com/kb/180548/ License: SSPI Copyright © 2001. Microsoft Corporation. All rights reserved. Ssplogon has been created using SSPI Authentication sample code provided by Microsoft. STLport STLport: http://www.stlport.org/ License: STLport Copyright © 1994 Hewlett-Packard Company Copyright © 1996-1999 Silicon Graphics Computer Systems, Inc. Copyright © 1997 Moscow Center for SPARC Technology Copyright © 1999, 2000, 2001, 2002 Boris Fomitchev Modifed: 11 changes made to support building and running on various less popular UNIX flavours. TinyXML tinyxml: http://www.grinninglizard.com/tinyxml/ License: zlib Original code (2.0 and earlier )copyright © 2000-2002 Lee Thomason (www.grinninglizard.com) Modified: Included PROGNOSIS unique build identifier into library.

Page 20 of 108 Third-Party Software License Guide Adobe Reader Software License Licenses Adobe Reader Software License ADOBE SYSTEMS INCORPORATED ADOBE READER SOFTWARE DISTRIBUTION AGREEMENT ("AGREEMENT")

NOTICE TO USER: THIS DOCUMENT INCLUDES WARRANTY INFORMATION AND A LICENSE AGREEMENT GOVERNING DISTRIBUTION OF ADOBE SOFTWARE.

I. WARRANTY AND LIABILITY LIMITATIONS AND DISCLAIMERS NO WARRANTY. The Software is made available by Adobe for reproduction and distribution "AS IS" and Adobe makes no warranty as to its use or performance. ADOBE AND ITS SUPPLIERS DO NOT WARRANT THE PERFORMANCE OR RESULTS OBTAINED BY USING THE SOFTWARE, EXCEPT FOR ANY WARRANTY, CONDITION, REPRESENTATION OR TERM TO THE EXTENT TO WHICH THE SAME MAY NOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW. ADOBE AND ITS SUPPLIERS MAKE NO WARRANTIES, CONDITIONS, REPRESENTATIONS, OR TERMS (EXPRESS OR IMPLIED WHETHER BY STATUTE, COMMON LAW, CUSTOM, USAGE OR OTHERWISE) AS TO ANY MATTER INCLUDING WITHOUT LIMITATION NONINFRINGEMENT OF ANY PARTY'S RIGHTS, MERCHANTABILITY, INTEGRATION, SATISFACTORY QUALITY, OR FITNESS FOR ANY PARTICULAR PURPOSE. LIMITATION OF LIABILITY. IN NO EVENT WILL ADOBE OR ITS SUPPLIERS BE LIABLE TO ANY PARTY FOR ANY DAMAGES, CLAIMS OR COSTS WHATSOEVER OR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL DAMAGES, OR ANY LOST PROFITS OR LOST SAVINGS, EVEN IF AN ADOBE REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS, DAMAGES, CLAIMS OR COSTS OR FOR ANY CLAIM BY ANY THIRD PARTY. THE FOREGOING LIMITATIONS AND EXCLUSIONS APPLY TO THE EXTENT PERMITTED BY APPLICABLE LAW. ADOBE'S AGGREGATE LIABILITY AND THAT OF ITS SUPPLIERS UNDER OR IN CONNECTION WITH THIS AGREEMENT SHALL BE LIMITED TO NO MORE THAN US$50. Adobe is acting on behalf of its suppliers for the purpose of disclaiming, excluding and/or limiting obligations, warranties and liability as provided in this Agreement, but in no other respects and for no other purpose. II. DISTRIBUTION AGREEMENT THIS IS A CONTRACT BETWEEN ADOBE SYSTEMS INCORPORATED AND [FIRST NAME], [LAST NAME], [COMPANY NAME] LOCATED AT [ADDRESS, CITY, STATE, ZIP, COUNTRY] ("Licensee"). LICENSEE HAS INDICATED ACCEPTANCE OF THIS AGREEMENT BY CLICKING "ACCEPT" AT http://www.adobe.com/products/acrobat/acrrdistribute.html or http://www.adobe.com/licensing/distribution AND THEREFORE HAS AGREED TO AND IS BOUND BY THE TERMS AND CONDITIONS OF THE AGREEMENT. IF YOU HAVE FILLED OUT THE AGREEMENT IN ERROR, OR DO NOT WISH TO BE BOUND BY THE AGREEMENT FOR ANY REASON, YOU MAY RECIND YOUR ACCEPTANCE BY RETURNING THE AGREEMENT, ALONG WITH A SIGNED WRITTEN STATEMENT OF YOUR DESIRE TO RECIND THE AGREEMENT, TO: ADOBE SYSTEMS INCORPORATED, ATTN: GENERAL COUNSEL, 345 PARK AVENUE, SAN JOSE, CALIFORNIA, 95110. UPON RECISION OF THE AGREEMENT, LICENSEE MUST IMMEDIATELY CEASE DISTRIBUTION OF THE SOFTWARE AND ALL RIGHTS GRANTED UNDER THE AGREEMENT SHALL IMMEDIATELY TERMINATE.

Page 21 of 108 PROGNOSIS IP Telephony Manager and Reporter Adobe Reader Software License

1. Definitions. "Adobe" means Adobe Systems Incorporated, a Delaware corporation, 345 Park Avenue, San Jose, California 95110, if subsection 10(a) of this Agreement applies; otherwise it means Adobe Systems Software Ireland Limited, Unit 3100, Lake Drive, City West Campus, Saggart D24, Republic of Ireland, a company organized under the laws of Ireland and an affiliate and licensee of Adobe Systems Incorporated. "Authorized Operating System(s)" means the desktop or standard-laptop version(s) of the operating system(s) set forth in Exhibit A which is one of the Authorized Operating Systems listed at: (a) in the case of the Adobe Reader Software, http://www.adobe.com/go/reader_os, and (b) in the case of the Web Players, http://www.adobe.com/products/systemreqs. For the avoidance of doubt, "Authorized Operating Systems" does not include embedded or device versions of such operating systems, or any operating systems not listed at the above websites. "Effective Date" means the date Adobe delivers the Software or instructions on how to access such Software to Licensee. "Intranet" means a secure internal web site or server system that is accessible only to Licensee's employees, contractors, or other persons granted access to Licensee's internal networks in the furtherance of Licensee's normal course of business. "Licensee Product" or "Licensee Service" means Licensee product or service identified in Exhibit A. "Software" means the most current version(s) of the Adobe Reader® software made commercially available by Adobe for download at: http://www.adobe.com/products/acrobat/readstep2.html ("Adobe Reader") and Adobe Flash® Player and Adobe Shockwave® Player and associated Xtras™ and any updated, revised, or enhanced versions, or upgrades thereof, if any, provided to Licensee by Adobe during the term (collectively, the Flash and Shockwave players are the "Web Players"). "Use" or "Using" means to access, install, download, copy or otherwise benefit from using the functionality of the Software in accordance with the documentation that accompanies the Software.

2. Grant of Rights, Restrictions, New Versions, Modifications, Transfer. 2.1 License. Subject to the terms of this Agreement, Adobe grants Licensee a non-exclusive, non- transferable, worldwide, royalty-free license to reproduce and distribute the Software, in all cases solely for the use on the Authorized Operating Systems, as set forth below. 2.2 Distribution. Subject to the restrictions and requirements set forth below, Licensee may (a) install one copy of the Software on a Licensee computer file server for the purpose of downloading and installing the Software onto computers within Licensee's Intranet, for internal use only, (b) bundle the Software in physical media (such as CD-ROMs, DVDs, hard disk, etc.) solely as part of, with, or in conjunction with Licensee Product, (c) if the Software is a Web Player, distribute the Software through the Internet to end users, solely as part of or with Licensee Product (such as bundled in Licensee's installer, which in turn, is downloaded through the Internet), and (d) if the Software is Adobe Reader, reproduce and distribute the Software solely (i) as bundled with other software or content, through electronic means (including, without limitation, electronic software download), (ii) as bundled with other software or content, on tangible media, or (iii) on a standalone basis solely on tangible media. 2.3 Restrictions. (a) Default Settings. Licensee shall not modify the default updater settings of any copy of the Software Licensee makes or distributes on any physical media (such as CD-ROMs, DVDs, computer hard disks, etc.). (b) Adobe Reader Restrictions. If the Software is Adobe Reader, Licensee may not bundle or integrate the Software with any: i other software, plug-in or enhancement that uses or relies upon the Software when converting or transforming SVG or PDF files into files of other formats (e.g., a PDF file into a JPEG, SVG or TIFF file, or an SVG file into a JPEG, PDF, PNG or SWF file), ii plug-in software not developed in accordance with the Adobe Integration Key License Agreement, or iii other software in order to (A) save data locally (on the same computer), (B) create a file that contains data (e.g., an XML or comments file) or (C) save modifications to a PDF file, except when such saving or creation is allowed through the use of features or functionality enabled by Adobe. Licensee may not sell or otherwise directly receive compensation for the Software.

Page 22 of 108 Third-Party Software License Guide Adobe Reader Software License (c) Web Player Restrictions. If the Software is a Web Player, the license granted in Section 2.1 and 2.2 above is limited by the following restrictions: i Licensee may not distribute, download or embed the Software on any non-PC device or with any embedded or device version of any operating system. For the avoidance of doubt, and by example only, Licensee may not distribute the Software for use on any (A) mobile devices, set top boxes (STB), handhelds, phones, web pads, tablets and Tablet PCs (that are not running Windows XP or Windows Vista Tablet PC Edition), game consoles, TVs, DVD players, media centers (excluding Windows XP and Windows Vista Media Center Edition and its successors), electronic billboards or other digital signage, internet appliances or other internet-connected devices, PDAs, medical devices, ATMs, telematic devices, gaming machines, home automation systems, kiosks, remote control devices, or any other consumer electronics device, (B) operator-based mobile, cable, satellite, or television systems, (C) other closed system devices, or (D) any operating system that is not an Authorized Operating System. ii Licensee may distribute only the version of the Software (with its corresponding installer) provided to Licensee by Adobe upon completion of this Agreement on the specific Authorized Operating System listed in Exhibit A. Licensee shall not distribute any version of the Software found elsewhere, including on www.Adobe.com, www.Macromedia.com, or any other download site on the Internet. iii Licensee must use the Software and the corresponding installers provided by Adobe AS IS and may not, without express written permission from Adobe, modify or alter the manner in which the Software files install. Notwithstanding the foregoing, Licensee may repackage the Software installer to the extent necessary to distribute the Software through internal systems management and configuration management software. iv Licensee may not make the Software available as a stand-alone product on the Internet; or use the Software via a server or network storage device by which one instance of the Software is replicated to more than one user over the Internet, including without limitation through Citrix and Citrix-type environments. v Licensee may not combine the Software with Licensee Product in such a way that the Licensee Product's own file format or data type takes over the file format or data type for the Software. Flash Player and Shockwave Player must always remain the default players for their respective file formats and data types. vi Licensee and Licensee's end users shall not use the MP3 audio compression technology within the Software for real time or live broadcasts. If Licensee or Licensee's end users require an MP3 decoder for real-time or live broadcasts, Licensee and Licensee's end users are responsible for obtaining a separate MP3 technology license. 2.4 Web Download. Licensee may direct end users to obtain the Software through electronic download on a standalone basis by linking to the official Adobe web site. Permission to use Adobe logo web-buttons may be obtained at http://www.adobe.com. Any software distributed with the Software and any web site containing a link to an Adobe web site must not contain any (a) Adobe logos, product signatures, or trademarks in stylized form unless under separate prior written license (except as permitted under Section 3 below), (b) materials that are illegal, pornographic, defamatory, infringing, threatening, invasive of another's privacy, or racially, ethnically or otherwise objectionable, or (c) viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines which damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information. 2.5 Sublicensing Requirements. Licensee will distribute, and will ensure that its distributors and resellers distribute, the Software under the Adobe end user license agreement accompanying the Software or, if no such license accompanies the Software, Licensee's end user license agreement containing the following minimum terms in favor of Licensee and its suppliers: (a) prohibition against distribution and copying, (b) prohibition against modifications and derivative works, (c) prohibition against decompiling, reverse engineering, disassembling, and otherwise reducing the software to a human-perceivable form, (d) provision indicating ownership of software by Licensee and its suppliers, (e) disclaimer of all applicable statutory warranties, to the full extent allowed by law, and (f) industry standard limitation of liability, including a disclaimer of indirect, special, incidental, punitive, and consequential damages. Licensee will not grant any rights in the Software under a license that (g) allows modification of the Software, (h) requires the disclosure or distribution of the Software in source code form, or (i) allows the distribution of the Software for a fee. Licensee shall not make any warranty, express or implied, on behalf of Adobe.

Page 23 of 108 PROGNOSIS IP Telephony Manager and Reporter Adobe Reader Software License 2.6 New Versions. Upon release of a new version of the Software by Adobe, Licensee will cease all reproduction and distribution of the Software upon the earlier of (a) the next release of software, content or other product with which Licensee bundles the Software, or (b) six (6) months from the date Adobe makes such new version of the Software commercially available. As used in this section, "new version" means a major new release of the Software, typically designated by a change in the version number of the Software to the left of the decimal point (e.g., 7.0.x to 8). Adobe may notify Licensee when new versions are released. 2.7 No Modification, No Reverse Engineering. Licensee shall not modify, create derivative works, reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Software except to the extent Licensee may be expressly permitted to decompile under applicable law, it is essential to do so in order to achieve operability of the Software with another software program, and Licensee has first requested Adobe to provide the information necessary to achieve such operability and Adobe has not made such information available. Adobe has the right to impose reasonable conditions and to request a reasonable fee before providing such information. Any such information supplied by Adobe and any information obtained by Licensee by such permitted decompilation may only be used by Licensee for the purpose described herein and may not be disclosed to any third party or used to create any software which is substantially similar to the expression of the Software. Requests for information should be directed to the Adobe Customer Support Department. 2.8 Reader Modification. Notwithstanding the terms of Sections 2.3(a) and 2.7, Licensee may customize or extend the functionality of the installer for the Adobe Reader as specifically allowed by instructions found at http://www.adobe.com/support/ or http://www.adobe.com/go/reader_developer (e.g., installation of additional plug-in and help files). Licensee may not otherwise adapt, translate, alter or modify the Adobe Reader in any way, including without limitation, remove the installer program, electronic end user license agreement, "About" screen, or any copyright or other proprietary notice that appears in the Adobe Reader. 2.9 Transfer. Licensee may not rent, lease, sublicense, assign or transfer its rights under this Agreement, or authorize all or any portion of the Software to be copied except as may be expressly permitted herein.

3. Trademark Use. 3.1 Trademark License Grant. Adobe hereby grants to Licensee, and Licensee accepts, a worldwide, non- exclusive, non-transferable, personal right to use and distribute, under the terms of this Agreement, the "Includes Adobe® Reader®" button for print media, the "Flash® Enabled Logo," the "Shockwave® Enabled Logo," or such additional or replacement button(s) as Adobe may provide under this Agreement (the "Trademarks"). Licensee may use the Trademarks solely in conjunction with the permitted forms of distribution of the Software specified in Section 2 of this Agreement, so long as such use also complies with the "Guidelines for Using the 'Includes Adobe Reader' Button" at http://www.adobe.com/products/acrobat/pdfs/Get_AReader_gdlns_11 04.pdf and/or the "Adobe® Flash Enabled Logo Usage Guidelines" at http://www.adobe.com/macromedia/style_guide/logos/flash_enabled and/or the "Adobe® Shockwave Enabled Logo Usage Guidelines" at http://www.adobe.com/macromedia/style_guide/logos/shockwave_enabled and the "Guidelines for Third Parties Who Use Adobe Trademarks" at http://www.adobe.com/misc/pdfs/TM_GuideforThirdPFina_print.pdf. Use of the Trademarks does not give Licensee any right, title or interest in the Trademarks, other than the license rights granted herein. Licensee may not assign, transfer or sublicense any trademark right granted herein without the prior written consent of Adobe. Licensee agrees not to use the Trademarks in any way that will disparage Adobe or its products, injure Adobe's reputation for high quality or otherwise diminish or damage Adobe's goodwill in the Trademarks or infringe Adobe's intellectual property. Licensee acknowledges the validity of the Trademarks and Adobe's sole ownership of the Trademarks, and that Adobe retains all right, title and interest in and to the Trademarks. Licensee recognizes the value of the goodwill associated with the Trademarks, and acknowledges that such goodwill inures exclusively to the benefit of and belongs to Adobe. Licensee shall employ best efforts to use the Trademarks in a manner that does not derogate from Adobe's rights in the Trademarks and will take no action that will interfere with or diminish Adobe's rights in the Trademarks. Licensee may not use the Trademarks in any way as an endorsement or sponsorship by Adobe of any product or service. Licensee agrees not to adopt or use a trademark, service mark, or any other designation confusingly similar to the Trademarks. Further, Licensee agrees to use the Trademarks only in connection with products that: (a) meet or exceed all applicable U.S. and foreign labeling and packaging laws and regulations, (b) are advertised in compliance with all applicable U.S. and foreign fair advertising laws and regulations, (c) comply with all other applicable U.S. and foreign laws and regulations, (d) support Adobe products if so indicated on packaging and/or advertising materials for Licensee's products, (e) are of a quality and reputation

Page 24 of 108 Third-Party Software License Guide Adobe Reader Software License consistent with the high quality of Adobe products and services, and (f) are advertised in a manner consistent with industry standards. Upon reasonable request from Adobe, Licensee will notify Adobe of the locations of your use of the Trademarks and furnish Adobe with suitable specimens of such use. If Adobe so requests, Licensee agrees to submit to Adobe any uses of the Trademarks for Adobe's approval prior to the dissemination of these materials, such approval not to be unreasonably withheld. Licensee agrees to undertake such steps as Adobe may reasonably request to assist in monitoring and maintaining the quality and form of use of the Trademarks. Adobe may review Licensee's use of the Trademarks at any time to evaluate its compliance with the quality standards described in this Agreement. If at any time Adobe determines that Licensee is not maintaining adequate quality standards, Licensee shall be considered in breach of this Agreement and subject to the termination provisions of Section 11. Licensee must immediately remedy any material deficiencies in its use of the Trademarks upon reasonable notice from Adobe. Adobe makes no warranties of any kind, either express or implied, with respect to the Trademarks. Adobe will not be liable to Licensee for any consequential, incidental, or special damages (including loss of business profits) arising from or related to Licensee's use of the Trademarks, even if Adobe has been advised of the possibility of such damages. If Adobe provides Licensee with a substitute Trademark(s), Licensee shall bear all liability for continued use of the previous Trademark(s).

4. Indemnification. Licensee agrees to indemnify, hold harmless and defend Adobe from and against any claims, lawsuits, damages, expenses and costs, including attorneys' fees, that arise or result from Licensee's reproduction and/or distribution of the Software, or Licensee's use and/or distribution of the Trademark(s), provided, however, that Licensee's indemnification obligation will not apply to claims or lawsuits arising out of a claim that either the Software, by itself or in combination with software or hardware not provided by Licensee, or the Trademark(s), infringes any third party patent, copyright, trademark or other intellectual property right. The foregoing exception will not apply to claims arising out of the combination of the Software or Trademark(s) with other software provided by Licensee. Adobe will give Licensee prompt written notice of any claim or lawsuit to which Licensee's indemnification obligation applies and cooperate with Licensee, at Licensee's expense, in defending or settling such claim or lawsuit.

5. Intellectual Property Ownership, Copyright Protection. The Software and any authorized copies that Licensee makes are the intellectual property of and are owned by Adobe Systems Incorporated and its suppliers. The structure, organization and code of the Software are the valuable trade secrets and confidential information of Adobe Systems Incorporated and its suppliers. The Software is protected by law, including without limitation the copyright laws of the United States and other countries, and by international treaty provisions. Except as expressly stated herein, this Agreement does not grant Licensee any intellectual property rights in the Software and all rights not expressly granted are reserved by Adobe and its suppliers.

6. Consideration. If the Software is a Web Player, during the Term Licensee will provide Adobe with marketing consideration as outlined below and in accordance with the guidelines provided in Section 3. (a) Copyright and Trademark Notice Placement. Licensee will place the copyright and trademark language and, whenever possible, the associated logo(s) in the following areas of Licensee Product or Service: (i) the on-line documentation, (ii) the End User License Agreement and/or Terms of Use Agreement, (iii) the â€˜About Box' or similar notice page, and (iv) any other documentation of the Licensee Product or Service that contains copyright information. For purposes of this Agreement, copyright and trademark languages shall mean: Adobe® Flash® Player. Copyright Â© 1996 â€“ 2006 Adobe Systems Incorporated. All Rights Reserved. Protected by U.S. Patent 6,879,327; Patents Pending in the United States and other countries. Adobe and Flash are either trademarks or registered trademarks in the United States and/or other countries. Adobe® Shockwave® Player. Copyright Â© 1996 â€“ 2006 Adobe Systems Incorporated. All Rights Reserved. Adobe and Shockwave are either trademarks or registered trademarks in the United States and/or other countries. (b) Installation and Start-up Attribution. Licensee, at its discretion, may make the applicable Web Player logo(s) visible and readable during the installation and start-up screens of Licensee Product or Service. (c) Web Site Promotion. Licensee, at its discretion, may place the appropriate Web Player Enabled logo(s) and/or Web Player Enabled attribution text (or reasonable equivalent) in the top-level â€˜features' page on Licensee's website in a manner consistent with the other marketing features of Licensee Product. Logos must link to the URLs provided in the attribution text.

Page 25 of 108 PROGNOSIS IP Telephony Manager and Reporter Adobe Reader Software License

7. Technical Support. Adobe shall not be obligated to provide any support to Licensee, its distributors, or end-users. For information on technical support for Adobe Reader, see http://www.adobe.com/support/products/acrreader.html. For information on technical support for the Web Players, see http://www.adobe.com/support.

8. Copies of Product to Adobe. Unless the Software is distributed via an Intranet, at Adobe's request Licensee will provide Adobe two (2) copies of Licensee Product or one (1) membership to Licensee Service free of charge within seventy-two (72) hours of Adobe's request. This will facilitate resolving potential quality assurance issues with Licensee's incorporation of Software. In the event Licensee Product contains Licensee confidential information, Adobe will cooperate with entering into a confidentiality agreement with Licensee.

9. Export Rules. Licensee agrees, and will ensure that its distributors and resellers agree, that the Software will not be shipped, transferred or exported into any country or used in any manner prohibited by the United States Export Administration Act or any other export laws, restrictions or regulations (collectively the "Export Laws"). In addition, if the Software is identified as export controlled items under the Export Laws, Licensee represents and warrants that Licensee is not a citizen, or otherwise located within, an embargoed nation (including without limitation Iran, Syria, Sudan, Libya, Cuba, and North Korea) and that Licensee is not otherwise prohibited under the Export Laws from distributing the Software. All rights granted under this Agreement are granted on condition that such rights are forfeited if Licensee fails to comply with the terms of this Agreement.

10. Governing Law. This Agreement will be governed by and construed in accordance with the substantive laws in force: (a) in the State of California, if a license to the Software is obtained when Licensee is in the United States, Canada, or Mexico, or (b) in Japan, if a license to the Software is obtained when Licensee is in Japan, China, Korea, or other Southeast Asian country where all official languages are written in either an ideographic script (e.g., hanzi, kanji, or hanja), and/or other script based upon or similar in structure to an ideographic script, such as hangul or kana, or (c) Ireland, if a license to the Software is purchased when Licensee is in any other jurisdiction not described above. The respective courts of Santa Clara County, California when California law applies, Tokyo District Court in Japan, when Japanese law applies, and the competent courts of Ireland, when the law of Ireland applies, shall each have non-exclusive jurisdiction over all disputes relating to this Agreement. This Agreement will not be governed by the conflict of law rules of any jurisdiction or the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded.

11. Term. The term of this Agreement will be for one (1) year from the Effective Date unless terminated earlier pursuant to this Section 11. Adobe has the right to terminate this Agreement (a) without cause upon ninety (90) days written notice, or (b) immediately if Licensee fails to comply with any term of this Agreement. Upon any such termination, Licensee must cease all reproduction and distribution of the Software, any use of the Trademarks, and, upon request from Adobe, destroy all copies of the Software in Licensee's possession along with certification of such destruction. However, except in the case of a breach of Section 2 or 5, Licensee will have a reasonable period of time, not to exceed 90 days, to sell copies of the Licensee Product then in its inventory and to use the then-current version of the Software to the extent necessary for Licensee to support its end users.

12. Notice. All requests and notices given under this Agreement will be in writing and will be by personal delivery or by certified or registered mail, return receipt requested (or in the case of notices from Adobe to Licensee, by e- mail) and will be deemed given upon personal delivery, five (5) days after deposit in the mail, or upon sending of electronic transmission. Notices from Licensee to Adobe will be sent to the following address: Adobe Systems Incorporated, 345 Park Avenue, San Jose, California 95110, Attention: General Counsel. Notices from Adobe to Licensee will be sent to the address Licensee provides to Adobe with this Agreement. Licensee warrants that the personal information it provided with this Agreement is accurate and current as of the date Licensee provided such information.

Page 26 of 108 Third-Party Software License Guide Adobe Reader Software License

13. General Provisions. If any part of this Agreement is found void and unenforceable, it will not affect the validity of the balance of this Agreement, which shall remain valid and enforceable according to its terms. This Agreement shall not prejudice the statutory rights of any party dealing as a consumer. This Agreement may only be modified by a writing signed by an authorized officer of Adobe. Updates may be licensed to Licensee by Adobe with additional or different terms. This is the entire agreement between Adobe and Licensee relating to reproduction and distribution of the Software and it supersedes any prior representations, discussions, undertakings, communications or advertising relating to the Software.

14. Notice to U.S. Government End Users. The Software and the documentation which accompanies the Software are "Commercial Items," as that term is defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §§227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items, and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Unpublished-rights reserved under the copyright laws of the United States. Adobe Systems Incorporated, 345 Park Avenue, San Jose, CA 95110-2704, USA. For U.S. Government End Users, Adobe agrees to comply with all applicable equal opportunity laws including, if appropriate, the provisions of Executive Order 11246, as amended, Section 402 of the Vietnam Era Veterans Readjustment Assistance Act of 1974 (38 USC 4212), and Section 503 of the Rehabilitation Act of 1973, as amended, and the regulations at 41 CFR Parts 60-1 through 60-60, 60-250, and 60-741. The affirmative action clause and regulations contained in the preceding sentence shall be incorporated by reference in this Agreement.

15. Audit Right. Licensee agrees that upon request from Adobe or Adobe's authorized representative, Licensee will within thirty (30) days fully document and certify that Licensee is in conformity with the terms and conditions of this Agreement. During the term of this Agreement, Licensee will use commercially reasonable efforts to maintain a complete, clear, and accurate record of the number of copies of the Software it distributes during each calendar quarter in a manner sufficient to allow Adobe to verify compliance with the terms and conditions of this Agreement. Adobe shall have the right to inspect and audit all Licensee relevant books and records relating to the reproduction and distribution of the Software. Information obtained in connection with the audit will only be used to enforce Adobe's rights and determine whether Licensee is in compliance with the terms and conditions of this Agreement. Any such audit shall be conducted upon not less than seven (7) days' notice at Licensee's offices during regular business hours and in such a manner as not to unreasonably interfere with Licensee's normal business activities.If Licensee has any questions regarding this Agreement or if Licensee wishes to request any information from Adobe, please contact Adobe's customer service at http://www.adobe.com.Adobe, Flash, Reader, Shockwave, and Xtras are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Reader_Player_WWDistribution-en_US-20061109_1407

Page 27 of 108 PROGNOSIS IP Telephony Manager and Reporter ASN1C Software License Agreement ASN1C Software License Agreement

Witnesseth: WHEREAS, OSys is the owner of the software for ASN.1 to C/C++/C#/Java compilation (hereinafter referred to as the “Software”); and WHEREAS, Licensee is desirous of securing a non-exclusive license to use the Software; and NOW, THEREFORE, OSys and Licensee, in consideration of the covenants and obligations hereinafter set forth, the parties hereto, intending to be legally bound, hereby agree as follows:

Article 1 Scope Of Agreement 1.1 SOFTWARE. The Software to which this license applies is the versions of the configuration ASN1C compiler software. 1.2 OWNERSHIP. Objective Systems, Inc. ("OSys") is the owner of the Software and all copyrights in the Software. The Software is protected by title 17 of the United States Code (the Copyright Act), and Licensee must honor all rights established by the Copyright Act with respect to the Software. The Software embodies substantial creative efforts and confidential information, ideas, and structure, which have not been revealed to the public.

Article 2 Licensed Product Use 2.1 USE OF SOFTWARE. Licensee may use the Software on only the computers for which licenses were purchased. If a run-time license with the unlimited redistribution option was purchased, then applications built with the run-time libraries can be executed on any number of computers. Licensee may copy the Software for support and backup purposes. Nevertheless, Licensee may not: (a.) use or install the Software on more than the number of computers the purchased license(s) allows, (b.) make any copies of the manual materials concerning the Software, (c.) modify, de-compile, disassemble, reverse engineer nor (d.) allow any person, including employees, to do any of these things. (a) Use of Compiler Executable. The Software includes one or more ASN1C compiler executable programs (hereinafter referred to as the “Compiler”) that are used to generate computer source code from application programs. The Compiler is licensed on a per-computer basis. Licensee may only use the compiler to generate code on computers for which licenses were purchased. (b) Use of Compiler Source Code. The Compiler source code is not included in this version of this software. (c) Use of Generated Source Code. The Compiler generates source code that can be used to create new application Software. Licensee may freely modify, copy, and distribute the generated code without restriction. (d) Use of Run-Time Library Binary Code. The Software includes binary run-time libraries that may be linked with application object code to form new application software. Binary libraries and/or application software derived from these libraries may only be used on computers for which licenses were purchased. Binary libraries may be purchased with an ‘unlimited redistribution’ option. This allows Licensee to distribute value-added application software that includes binary object code from these libraries to an unlimited number of end users. Licensee may redistribute DLL's and/or shared object files with the value-added application that are necessary to allow it to run. Licensee is not permitted to redistribute libraries in archive form. Licensee will own all rights to such application software, and Licensee owes no fee for users of this software and owes no royalties for selling such programs.

Page 28 of 108 Third-Party Software License Guide ASN1C Software License Agreement (e) Use of Run-Time Library Source Code. Source code may be included to build binary versions of the run-time libraries. The source code license grants Licensee the right to develop executable programs (i.e., object code and programs) using the Software. This source code can only be used to create binary libraries and/or dynamic link libraries and/or application programs linked with these libraries for redistribution to end-users. The limitations for redistribution to end-users are the same as the previous paragraph entitled, “Use of Run-Time Library Binary Code.” The source code itself cannot be redistributed to third parties. 2.2 NO ASSIGNMENT. Licensee may not transfer, lease, assign, sell, rent, loan, nor sublicense this license or otherwise encumber or transfer the Software in whole or in part, to a third party, without the prior written consent of OSys. Licensee is explicitly prohibited from distributing the Software, in whole or in part, to any third party, except as object code linked to programs created using the Software. 2.3 REVISIONS. From time to time OSys may issue revisions of the Software. Licensee shall be provided with latest revisions free of charge as long as the Warranty or the Extended Support Plan is not expired. If Warranty or Extended Support Plan is expired, Licensee may purchase revisions at the current posted cost minus 50% of the original License cost paid by Licensee. If a revision is received, Licensee agrees to replace the Software with the revised version and acknowledge that the update will be governed by the terms of this License Agreement.

Article 3 Support 3.1 TECHNICAL SUPPORT. OSys provides technical support via phone, E-mail ([email protected]), or callback service. Normal hours of operation for telephone support are 8:00 AM to 5:00 PM EST (Eastern Standard Time Zone). E-mail support requests can be submitted at anytime, 24 hours a day, 7 days per week. Responses to any support request will be provided within 2 business days. Any support has to be especially ordered by Licensee. Licensee must have a valid license for the software supported by OSys. Licensee is entitled to purchase support beyond the purchase date of the corresponding license provided that no new version of the software has been released. Licensee is fully responsible for contact with its customers who are using programs developed using the Software. Licensee is entitled to receive free upgrades via web download with the initial support provided with the purchase of the OSys software products and with the purchase of our extended support. Licensee is entitled receive web downloads for all maintenance updates and bug fixes for the specific version of the software which Licensee has purchased. If the source code version of the software was purchased and Licensee has implemented modifications within the source code, OSys will not support the source code modifications that were implemented by the Licensee. (a) Initial Support. The Initial Support period is 12 months. Initial Support shall commence on the initial delivery date, and continue for 12 months thereafter. The Initial Support provides unlimited technical support and free software upgrades for the associated software that was purchased by Licensee. OSys must receive all requests for support during the 12-month period. Requests for support received within the Initial Support period that have not been closed will be addressed until closure without charge to Licensee. Licensee can but is not obliged to renew the Support Contract after termination by purchasing the Extended Support Plan. OSys will support the latest version of the Software, which is licensed by Licensee up to the termination of the support agreement. Older versions of the Software will be supported at the latest until one month after the delivery of a newer version to Licensee (b) Extended Support Plan. The Extended Support Plan entitles Licensee to continued unlimited technical support and all latest revisions, upgrades, and releases of the software for a nominal fee of 20% of the original cost of all licenses originally purchased by the Licensee and can be renewed annually. Extended Support Plans for a Licensee who purchased licenses for older versions of the ASN1C products but failed to maintain active support will be offered a 50% discount on the current posted prices of ASN1C products consistent with products originally purchased to upgrade to the current version of ASN1C products. Licensee’s required to purchase the upgrade at the 50% discount due to not having active support will be able to purchase additional extended support for their licensed products, however the price will be based on 20% of the current full price, not the discounted price. The duration of the Extended Support Plan is sold in annual increments and can be purchased for multiple years in advance. OSys must receive all requests for an Extended Support Plan prior to the expiration of the Initial Support period. A separate Extended Support Agreement must be established as verification of Licensee’s purchase of the extended support in conjunction with the invoice.

Page 29 of 108 PROGNOSIS IP Telephony Manager and Reporter ASN1C Software License Agreement (c) Per-Incident Support. Per-Incident Support is provided for a fee to the Licensee after the Initial Support has expired and in the event an Extended Support Plan was not purchased or has expired. The fee for Per-Incident Support is @ $150.00 per hour, charged in one (1) hour increments per incident (examples: support duration 1/2 hour - charge = $150.00; support duration greater than 1 hour but less than 2 hours - charge = $300.00). On-site technical support is normally unnecessary and the required additional fees are not included in the hourly rate. If On-site technical support is desired the required additional charges include, but are not limited to, the following: hourly charges to be imposed in eight (8) hour increments (with a minimum charge of 24 hours if international travel is required), expenses for travel, lodging, transportation, and meals, and any additional expenses incurred for international travel. 3.2 TRAINING. OSys provided training is available to the Licensee at a fee. Normal training sessions are 2 to 3 days in duration. All training sessions will have a minimum of four (4) attendees and will have no more than ten (10) attendees, per instructor. Larger training sessions will require multiple instructors or multiple sessions. OSys provided training at the OSys facility is charged at a rate of $1,650.00 per attendee. OSys provided training at the Licensee’s facility is charged at a rate of $1,950.00 per attendee, plus all expenses incurred for travel, lodging, meals, and any additional expenses incurred for international travel for instructors and instructor’s assistants (an example is expenses incurred for a language translator). Specialized training or training tailored to meet the specific needs of the Licensee will require training development and in addition to the above charges the training development charge will be $100.00 per hour.

Article 4 Warranty 4.1 SCOPE. (a) The clauses contained in Article 4 refer to warranty and support of OSys´ products. (b) Any additional agreements between Licensee and OSys concerning warranty or support require for legal effectiveness confirmation in the form of an amendment to this Agreement or in writing by OSys. 4.2 WARRANTY. OSys warrants to Licensee that the Software, if properly installed and operated on a computer for which it is designed, will perform substantially in accordance with the specifications set forth in the manual provided with the Software. (a) Warranty Obligations. During the warranty period established as the initial 30 days after the date of delivery of the OSys products, OSys will repair or replace, at its sole option, without charge to Licensee, any portion of the Software, which does not meet the requirements of this warranty. To obtain service, Licensee must notify OSys by sending an e-mail message to [email protected]. Any correspondence requesting warranty service must include Licensee’s license number and proof of purchase. At its option, OSys may refund the purchase price for the Software instead of repairing or replacing the Software within the first 30 days if Licensee identifies a major problem, which is detrimental to the normal operation and performance of the OSys products and it is determined by OSys that there is no solution that can be implemented to solve the unique problem. (b) Warranty Period. The warranty period shall commence on the date the Software is purchased and continue for 60 days thereafter. OSys must receive all requests for warranty service during the warranty period. Any support exceeding the warranty period will be covered by the Initial Support, which is 12 months and begins on the date the OSys products are delivered. Any support exceeding the warranty and the Initial Support must be arranged in a special support agreement in the form of an extended support plan pursuant to the terms of Article 4 above. (c) Licensee Responsibilities. All warranties of the Software are contingent on proper use of the Software and do not cover damage due to accident, unusual physical, electrical, or electromechanical stress, neglect, misuse, failure of electric power, environmental condition, transportation, operation with operating systems, media, other software, or hardware not approved by OSys, or tampering with or altering of the Software. In addition, Licensee assumes responsibility for the selection of the Software to achieve Licensee’s intended results and for the installation, use, and results obtained from the Software.

Page 30 of 108 Third-Party Software License Guide ASN1C Software License Agreement (d) Bug Reports. Any bug report has to be provided with a short but complete program that shows the problem. Licensee provides OSys with relevant data to reproduce the problem and with a complete problem description. OSys will not start investigation before the required programs are available. OSys will not support any program that is modified by Licensee. OSys will provide Licensee with all bug fix releases for any bugs contained in the licensed software and with all patches to the software it provides without charge to any of its Licensees. (e) Limits of Liability. The remedies described in this Article 4 are exclusive of any other remedies that might otherwise be claimed. OSys SHALL NOT BE LIABLE FOR LOSS OF DATA, LOSS OF PROFITS, LOST SAVINGS, SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT OR OTHER SIMILAR DAMAGES ARISING FROM BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR OTHER LEGAL THEORY EVEN IF OSys OR ITS AGENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY OF THE ABOVEMENTIONED CLAIMS BY ANY OTHER PARTY, (EXCEPT FOR THIRD PARTY CLAIMS AS SET FORTH IN SECTION 6.1(A) BELOW). EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SOFTWARE IS LICENSED ON AN "AS IS" BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow the exclusion or limitation of liability contained herein, so the above limitations or exclusions may not apply to the Licensee. LICENSEE SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT OR OTHER SIMILAR DAMAGES ARISING FROM BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR OTHER LEGAL THEORY EVEN IF LICENSEE OR ITS AGENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY (EXCEPT FOR THIRD PARTY CLAIMS AS SET FORTH IN SECTION 6.1(B) BELOW). 4.3 DEFAULT AND REMEDIES. If Licensee or any of Licensee’s employees or agents violates or attempts to violate any provision of this Agreement or any copyright laws with respect to the Software, the license of the Software to Licensee shall automatically terminate. Furthermore, OSys shall be entitled to all legal and equitable remedies including an injunction of any actions prohibited hereby, specific performance of Licensee’s obligations hereunder, remedies set forth in 17 U.S.C. 501, et seq., and recovery of the costs of enforcing this Agreement including attorney's fees, expert witness fees and costs. If any provision hereof is deemed to be unenforceable, then the remainder of this Agreement shall not be affected, and shall be enforced as if the unenforceable provision were not included herein. The laws of Pennsylvania will govern this license agreement, except as to matter pre-empted by United States law. In the event of any dispute involving this license, Licensee agrees to exclusive jurisdiction and venue in either state or federal courts in Pennsylvania and agrees that the prevailing party shall be entitled to its attorney fees and costs.

Article 5 Proprietary And Confidential Information 5.1 NON-DISCLOSURE OF CONFIDENTIAL INFORMATION. All disclosures of proprietary or confidential information (“Confidential Information”) between the representatives of OSys and the representatives of Licensee shall, during the term of this Agreement and for a period of 10 years thereafter, be maintained in confidence. Both parties shall exercise all reasonable precautions to maintain such Confidential Information in confidence and to prevent any disclosure thereof to parties not bound by the terms of this Agreement. The parties agree to the following. (a) The recipient of Confidential Information will not make use of, disseminate, or in any way circulate within its own organization any Confidential Information which is supplied to or obtained by it in writing, orally or by observation, except as contemplated by this Agreement. (b) The recipient of Confidential Information shall treat all Confidential Information with the same degree of care as it accords to its own Confidential Information, but in no event less than reasonable care. (c) The recipient of Confidential Information shall not publish, copy or disclose any Confidential Information to any third party and shall use its best efforts to prevent inadvertent disclosure.

Page 31 of 108 PROGNOSIS IP Telephony Manager and Reporter ASN1C Software License Agreement (d) The recipient of Confidential Information shall disclose such Confidential Information only to its employees who need to know such information who have previously agreed, either as a condition to employment or in order to obtain such Confidential Information, to be bound by terms and conditions substantially similar to those of this Section. (e) All Confidential Information furnished in written or documentary form, including, without limitation, documents, drawings, models, apparatus, sketches, designs and lists, shall remain the property of the disclosing party and shall be destroyed or returned to the disclosing party promptly at the disclosing party’s request, together with any copies or modifications thereof or extracts there from. (f) Neither party shall communicate any information to the other party in violation of the proprietary rights of any third party. (g) The recipient’s obligations under subsections 5.1(a)-(f) with respect to any portion of Confidential Information shall not apply to information: (i) which is or becomes public knowledge (through no fault of the receiving party); or (ii) which is made available to the receiving party by an independent party; or (iii) which is already in the receiving party’s possession at the time of receipt from the disclosing party (and such prior possession can be properly demonstrated by the receiving party); or (iv) which is required to be disclosed (but only to the extent so required) by law, regulation, or act of any governmental authority; provided, however, that the receiving party shall give the disclosing party prompt notice to permit it to seek a protective order or other similar order with respect to such information and thereafter shall disclose only the minimum information required to be disclosed in order to comply. 5.2 INJUNCTIVE RELIEF. Since unauthorized use, transfer or disclosure of the Confidential Information will diminish the value to the owner of the proprietary interests that are the subject of this Agreement, if a recipient of Confidential Information breaches any of its obligations hereunder, the disclosing party shall be entitled to seek equitable relief to protect its interests, including, but not limited to, injunctive relief, as well as money damages without the necessity of posting bond or other security. The rights and remedies of the disclosing party set forth in this Agreement are not exclusive and are in addition to any other rights and remedies provided by law. 5.3 INTERFERENCE OF PERSONNEL. Licensee is obliged not to affect the independency of OSys employees. This means in particular that Licensee will not submit any offer to members of OSys, neither offers of employment nor offers to undertake the tasks for one’s own account.

Article 6 Indemnification 6.1 LIABILITY CLAIMS. (a) OSys Indemnification. OSys hereby indemnifies Licensee, and its officers, directors, agents, and employees, and forever holds it harmless from and against all claims, suits, actions, proceedings, damages, loss or liability, costs or expenses (including reasonable attorneys’ fees) (“Damages”) brought or asserted by third parties to the extent such Damages are caused by OSys’ negligence. (b) Licensee Indemnification. Licensee agrees to indemnify and hold OSys, its officers, directors, agents and employees harmless from and against any loss, damage, expense and liability arising from or in connection with any unauthorized representation, act or agency, made by or on the part of Licensee or any of Licensee’s agents, representatives, employees or subcontractors. (c) No Consequential Damages. Neither party shall be liable to the other for any special or consequential damages, whether based upon lost goodwill, lost resale profits, work stoppage, impairment of other goods or otherwise. (d) Notice of Claims. Each party agrees to give the other (i) prompt written notice of the institution of any suit and any claims made, including any claims asserted or made by any governmental authority having jurisdiction, for which the other might be liable under the foregoing indemnification; and (ii) the opportunity to defend, negotiate and settle such claims. Each party shall provide all information in its possession necessary to carry on the defense of any such suit or claim.

Page 32 of 108 Third-Party Software License Guide ASN1C Software License Agreement Article 7 Miscellaneous 7.1 PAYMENTS. (a) Currency. All payments due OSys shall be in U.S. Dollars. (b) Payment Medium. Payment from foreign companies for submitted purchase orders is normally done via wire transfer to OSys’ bank account in the U.S. OSys will provide the required account information. OSys can also accept credit card payments. (c) Prices. Invoices shall be made out in accordance with then-current prices, which are online accessible. OSys may change charges at any time. Such changes are not retroactive. (d) Payment Due. Payments are due upon receipt of invoice or per the payment terms identified on the invoice and without deduction. Amounts are payable as specified on the invoice or the transaction document. Licensee agrees to pay accordingly, including any late payment fee. Any costs incurred because of delayed payment like court and lawyers fees or administration costs are charged to Licensee’s account. 7.2 LOCAL LAWS AND GOVERNMENT REGULATION. At all times during the term of this Agreement, Licensee agrees to comply with all laws, regulations and policies which are in effect in the Market and which apply to the specifications, distribution, sale or promotion of the Products, and conduct of business under the Agreement 7.3 FORCE MAJEURE. Neither party shall be liable for delays or failure of performance of any obligation hereunder by reason of an Act of God, fire, flood, war, public disaster, strike or labor difference, governmental enactment, rule or regulation, or any other cause beyond such party’s control, provided that diligent continuing efforts are made to resume performance hereunder if such resumption is a commercially reasonable option. Written notice must be given to the other party for any claim made under this subsection, Article 7.3. 7.4 CHOICE OF LAW. The laws of the Commonwealth of Pennsylvania, U.S.A, which is agreed to be the proper law of this Agreement, shall govern the construction, interpretation, meaning, validity and performance of this Agreement. 7.5 ASSIGNMENT/MODIFICATION. This Agreement shall not be assigned by Licensee except with the written consent of OSys, and may not be modified or amended in any way except by a specific writing signed by both parties. 7.6 REFERENCE CUSTOMER. OSys is entitled to name Licensee as a reference customer. 7.7 MODIFICATIONS/EXTENSIONS. All modifications or extensions of this agreement need to be put down in writing and have to be expressis verbis so stated. Licensee shall not be entitled to assign any rights under this agreement to any third party without OSys prior written consent. 7.8 ENTIRE AGREEMENT. This Agreement represents the full and complete understanding and agreement of the parties pertaining to the subject matter hereof and prevails over all statements, clauses or conditions which may be contained in any other form or document, including, without limitation, Licensee’s purchase order form.

Page 33 of 108 PROGNOSIS IP Telephony Manager and Reporter Apache License v2.0 Apache License v2.0 Apache License Version 2.0, January 2004 http://www.apache.org/licenses/

Terms And Conditions For Use, Reproduction, And Distribution

1. Definitions. "License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document. "Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License. "Legal Entity" shall mean the union of the acting entity and all other entities that control, are controlled by, or are under common control with that entity. For the purposes of this definition, "control" means (i) the power, direct or indirect, to cause the direction or management of such entity, whether by contract or otherwise, or (ii) ownership of fifty percent (50%) or more of the outstanding shares, or (iii) beneficial ownership of such entity. "You" (or "Your") shall mean an individual or Legal Entity exercising permissions granted by this License. "Source" form shall mean the preferred form for making modifications, including but not limited to software source code, documentation source, and configuration files. "Object" form shall mean any form resulting from mechanical transformation or translation of a Source form, including but not limited to compiled object code, generated documentation, and conversions to other media types. "Work" shall mean the work of authorship, whether in Source or Object form, made available under the License, as indicated by a copyright notice that is included in or attached to the work (an example is provided in the Appendix below). "Derivative Works" shall mean any work, whether in Source or Object form, that is based on (or derived from) the Work and for which the editorial revisions, annotations, elaborations, or other modifications represent, as a whole, an original work of authorship. For the purposes of this License, Derivative Works shall not include works that remain separable from, or merely link (or bind by name) to the interfaces of, the Work and Derivative Works thereof. "Contribution" shall mean any work of authorship, including the original version of the Work and any modifications or additions to that Work or Derivative Works thereof, that is intentionally submitted to Licensor for inclusion in the Work by the copyright owner or by an individual or Legal Entity authorized to submit on behalf of the copyright owner. For the purposes of this definition, "submitted" means any form of electronic, verbal, or written communication sent to the Licensor or its representatives, including but not limited to communication on electronic mailing lists, source code control systems, and issue tracking systems that are managed by, or on behalf of, the Licensor for the purpose of discussing and improving the Work, but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as "Not a Contribution." "Contributor" shall mean Licensor and any individual or Legal Entity on behalf of whom a Contribution has been received by Licensor and subsequently incorporated within the Work.

2. Grant of Copyright License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form.

Page 34 of 108 Third-Party Software License Guide Apache License v2.0

3. Grant of Patent License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable (except as stated in this section) patent license to make, have made, use, offer to sell, sell, import, and otherwise transfer the Work, where such license applies only to those patent claims licensable by such Contributor that are necessarily infringed by their Contribution(s) alone or by combination of their Contribution(s) with the Work to which such Contribution(s) was submitted. If You institute patent litigation against any entity (including a cross-claim or counterclaim in a lawsuit) alleging that the Work or a Contribution incorporated within the Work constitutes direct or contributory patent infringement, then any patent licenses granted to You under this License for that Work shall terminate as of the date such litigation is filed.

4. Redistribution. You may reproduce and distribute copies of the Work or Derivative Works thereof in any medium, with or without modifications, and in Source or Object form, provided that You meet the following conditions: (a) You must give any other recipients of the Work or Derivative Works a copy of this License; and (b) You must cause any modified files to carry prominent notices stating that You changed the files; and (c) You must retain, in the Source form of any Derivative Works that You distribute, all copyright, patent, trademark, and attribution notices from the Source form of the Work, excluding those notices that do not pertain to any part of the Derivative Works; and (d) If the Work includes a "NOTICE" text file as part of its distribution, then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file, excluding those notices that do not pertain to any part of the Derivative Works, in at least one of the following places: within a NOTICE text file distributed as part of the Derivative Works; within the Source form or documentation, if provided along with the Derivative Works; or, within a display generated by the Derivative Works, if and wherever such third-party notices normally appear. The contents of the NOTICE file are for informational purposes only and do not modify the License. You may add Your own attribution notices within Derivative Works that You distribute, alongside or as an addendum to the NOTICE text from the Work, provided that such additional attribution notices cannot be construed as modifying the License. You may add Your own copyright statement to Your modifications and may provide additional or different license terms and conditions for use, reproduction, or distribution of Your modifications, or for any such Derivative Works as a whole, provided Your use, reproduction, and distribution of the Work otherwise complies with the conditions stated in this License.

5. Submission of Contributions. Unless You explicitly state otherwise,any Contribution intentionally submitted for inclusion in the Work by You to the Licensor shall be under the terms and conditions of this License, without any additional terms or conditions. Notwithstanding the above, nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions.

6. Trademarks. This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file.

7. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON- INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE. You are solely responsible for determining the appropriateness of using or redistributing the Work and assume any risks associated with Your exercise of permissions under this License.

Page 35 of 108 PROGNOSIS IP Telephony Manager and Reporter Apache License v2.0

8. Limitation of Liability. In no event and under no legal theory, whether in tort (including negligence), contract, or otherwise, unless required by applicable law (such as deliberate and grossly negligent acts) or agreed to in writing, shall any Contributor be liable to You for damages, including any direct, indirect, special, incidental, or consequential damages of any character arising as a result of this License or out of the use or inability to use the Work (including but not limited to damages for loss of goodwill, work stoppage, computer failure or malfunction, or any and all other commercial damages or losses), even if such Contributor has been advised of the possibility of such damages.

9. Accepting Warranty or Additional Liability. While redistributing the Work or Derivative Works thereof, You may choose to offer, and charge a fee for, acceptance of support, warranty, indemnity, or other liability obligations and/or rights consistent with this License. However, in accepting such obligations, You may act only on Your own behalf and on Your sole responsibility, not on behalf of any other Contributor, and only if You agree to indemnify, defend, and hold each Contributor harmless for any liability incurred by, or claims asserted against, such Contributor by reason of your accepting any such warranty or additional liability. END OF TERMS AND CONDITIONS

Appendix: How to apply the Apache License to your work. To apply the Apache License to your work, attach the following boilerplate notice, with the fields enclosed by brackets "[]" replaced with your own identifying information. (Don't include the brackets!) The text should be enclosed in the appropriate comment syntax for the file format. We also recommend that a file or class name and description of purpose be included on the same "printed page" as the copyright notice for easier identification within third-party archives. Copyright © [yyyy] [name of copyright owner] Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0 Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.

Page 36 of 108 Third-Party Software License Guide Audrey Tang's MIT License Audrey Tang's MIT License Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FIT-NESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE X CONSORTIUM BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Page 37 of 108 PROGNOSIS IP Telephony Manager and Reporter Boost License Boost License Boost Software License - Version 1.0 - August 17th, 2003 Permission is hereby granted, free of charge, to any person or organization obtaining a copy of the software and accompanying documentation covered by this license (the "Software") to use, reproduce, display, distribute, execute, and transmit the Software, and to prepare derivative works of the Software, and to permit third-parties to whom the Software is furnished to do so, all subject to the following: The copyright notices in the Software and this entire statement, including the above license grant, this restriction and the following disclaimer, must be included in all copies of the Software, in whole or in part, and all derivative works of the Software, unless such copies or derivative works are solely in the form of machine- executable object code generated by a source language processor. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR ANYONE DISTRIBUTING THE SOFTWARE BE LIABLE FOR ANY DAMAGES OR OTHER LIABILITY, WHETHER IN CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Page 38 of 108 Third-Party Software License Guide BSD License BSD License THE "BSD" LICENCE Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: • Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. • Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. • Neither the name of the University of Cambridge nor the name of Google Inc. nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Page 39 of 108 PROGNOSIS IP Telephony Manager and Reporter CoolServlets CoolServlets A) The following software may be included in this product: CS CodeViewer v1.0 Use of any of this software is governed by the terms of the license below: Copyright 1999 by CoolServlets.com.

Any errors or suggested improvements to this class can be reported as instructed on CoolServlets.com. We hope you enjoy this program... your comments will encourage further development! This software is distributed under the terms of the BSD License. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. Neither name of CoolServlets.com nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY COOLSERVLETS.COM AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE." B) The following software may be included in this product: DES and 3xDES Use of any of this software is governed by the terms of the license below: Copyright 2000 by Jef Poskanzer . All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. THIS SOFTWARE IS PROVIDED BY THE AUTHOR AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE."

Page 40 of 108 Third-Party Software License Guide CoolServlets C) The following software may be included in this product: Crimson v1.1. Use of any of this software is governed by the terms of the license below:

The Apache Software License, Version 1.1 Copyright (c) 1999-2000 The Apache Software Foundation. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. The end-user documentation included with the redistribution, if any, must include the following acknowledgment:

"This product includes software developed by the Apache Software Foundation (http://www.apache.org/)."

Alternately, this acknowledgment may appear in the software itself, if and wherever such third- party acknowledgments normally appear. 4. The names "Crimson" and "Apache Software Foundation" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact [email protected]. 5. Products derived from this software may not be called "Apache", nor may "Apache" appear in their name, without prior written permission of the Apache Software Foundation. THIS SOFTWARE IS PROVIDED ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE APACHE SOFTWARE FOUNDATION OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ======This software consists of voluntary contributions made by many individuals on behalf of the Apache Software Foundation and was originally based on software copyright (c) 1999, International Business Machines, Inc., http://www.ibm.com. For more information on the Apache Software Foundation, please see .

D) The following software may be included in this product: Xalan J2 Use of any of this software is governed by the terms of the license below:

Page 41 of 108 PROGNOSIS IP Telephony Manager and Reporter CoolServlets 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. The end-user documentation included with the redistribution, if any, must include the following acknowledgment:

"This product includes software developed by the Apache Software Foundation (http://www.apache.org/)."

Alternately, this acknowledgment may appear in the software itself, if and wherever such third- party acknowledgments normally appear. 4. The names "Xalan" and "Apache Software Foundation" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact [email protected]. 5. Products derived from this software may not be called "Apache", nor may "Apache" appear in their name, without prior written permission of the Apache Software Foundation. THIS SOFTWARE IS PROVIDED ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE APACHE SOFTWARE FOUNDATION OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ======This software consists of voluntary contributions made by many individuals on behalf of the Apache Software Foundation and was originally based on software copyright (c) 1999, International Business Machines, Inc., http://www.ibm.com. For more information on the Apache Software Foundation, please see .

Use of any of this software is governed by the terms of the license below: This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software. Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions: 1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required. 2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software. 3. This notice may not be removed or altered from any source distribution. Justin Frankel [email protected]"

Page 42 of 108 Third-Party Software License Guide CoolServlets F) Some Portions licensed from IBM are available at: http://oss.software.ibm.com/icu4j/

G) Portions Copyright Eastman Kodak Company 1992

H) Lucida is a registered trademark or trademark of Bigelow & Holmes in the U.S. and other countries.

I) Portions licensed from Taligent, Inc.

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, provided that the above copyright notice(s) and this permission notice appear in all copies of the Software and that both the above copyright notice(s) and this permission notice appear in supporting documentation.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR HOLDERS INCLUDED IN THIS NOTICE BE LIABLE FOR ANY CLAIM, OR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

Page 44 of 108 Third-Party Software License Guide Cygwin License Cygwin License This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License (GPL) as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version. This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details. You should have received a copy of the GNU General Public License along with this program; if not, write to the Free Software Foundation, Inc., 59 Temple Place - Suite 330, Boston, MA 02111-1307, USA.

*** NOTE *** In accordance with section 10 of the GPL, Red Hat permits programs whose sources are distributed under a license that complies with the Open Source definition to be linked with libcygwin.a/cygwin1.dll without libcygwin.a/cygwin1.dll itself causing the resulting program to be covered by the GNU GPL. This means that you can port an Open Source(tm) application to cygwin, and distribute that executable as if it didn't include a copy of libcygwin.a/cygwin1.dll linked into it. Note that this does not apply to the cygwin DLL itself. If you distribute a (possibly modified) version of the DLL you must adhere to the terms of the GPL, i.e. you must provide sources for the cygwin DLL. See http://www.opensource.org/docs/definition_plain.html for the precise Open Source Definition referenced above. Red Hat sells a special Cygwin License for customers who are unable to provide their application in open source code form. For more information, please see: http://www.redhat.com/software/cygwin/, or call +1-866- 2REDHAT ext. 45300 (toll-free in the US) Outside the US call your regional Red Hat office.

Page 45 of 108 PROGNOSIS IP Telephony Manager and Reporter GNU General Public License GNU General Public License Version 2, June 1991

Copyright © 1989, 1991 Free Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA 02110- 1301 USA Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.

Preamble The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation's software and to any other program whose authors commit to using it. (Some other Free Software Foundation software is covered by the GNU Lesser General Public License instead.) You can apply it to your programs, too. When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs; and that you know you can do these things. To protect your rights, we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights. These restrictions translate to certain responsibilities for you if you distribute copies of the software, or if you modify it. For example, if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rights that you have. You must make sure that they, too, receive or can get the source code. And you must show them these terms so they know their rights. We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to copy, distribute and/or modify the software. Also, for each author's protection and ours, we want to make certain that everyone understands that there is no warranty for this free software. If the software is modified by someone else and passed on, we want its recipients to know that what they have is not the original, so that any problems introduced by others will not reflect on the original authors' reputations. Finally, any free program is threatened constantly by software patents. We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses, in effect making the program proprietary. To prevent this, we have made it clear that any patent must be licensed for everyone's free use or not licensed at all. The precise terms and conditions for copying, distribution and modification follow.

Terms And Conditions For Copying, Distribution And Modification This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License. The "Program", below, refers to any such program or work, and a "work based on the Program" means either the Program or any derivative work under copyright law: that is to say, a work containing the Program or a portion of it, either verbatim or with modifications and/or translated into another language. (Hereinafter, translation is included without limitation in the term "modification".) Each licensee is addressed as "you". Activities other than copying, distribution and modification are not covered by this License; they are outside its scope. The act of running the Program is not restricted, and the output from the Program is covered only if its contents constitute a work based on the Program (independent of having been made by running the Program). Whether that is true depends on what the Program does.

Page 46 of 108 Third-Party Software License Guide GNU General Public License 1. You may copy and distribute verbatim copies of the Program's source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty; keep intact all the notices that refer to this License and to the absence of any warranty; and give any other recipients of the Program a copy of this License along with the Program.

You may charge a fee for the physical act of transferring a copy, and you may at your option offer warranty protection in exchange for a fee. 2. You may modify your copy or copies of the Program or any portion of it, thus forming a work based on the Program, and copy and distribute such modifications or work under the terms of Section 1 above, provided that you also meet all of these conditions: (a) You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change. (b) You must cause any work that you distribute or publish, that in whole or in part contains or is derived from the Program or any part thereof, to be licensed as a whole at no charge to all third parties under the terms of this License. (c) If the modified program normally reads commands interactively when run, you must cause it, when started running for such interactive use in the most ordinary way, to print or display an announcement including an appropriate copyright notice and a notice that there is no warranty (or else, saying that you provide a warranty) and that users may redistribute the program under these conditions, and telling the user how to view a copy of this License. (Exception: if the Program itself is interactive but does not normally print such an announcement, your work based on the Program is not required to print an announcement.) These requirements apply to the modified work as a whole. If identifiable sections of that work are not derived from the Program, and can be reasonably considered independent and separate works in themselves, then this License, and its terms, do not apply to those sections when you distribute them as separate works. But when you distribute the same sections as part of a whole which is a work based on the Program, the distribution of the whole must be on the terms of this License, whose permissions for other licensees extend to the entire whole, and thus to each and every part regardless of who wrote it. Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Program. In addition, mere aggregation of another work not based on the Program with the Program (or with a work based on the Program) on a volume of a storage or distribution medium does not bring the other work under the scope of this License. 3. You may copy and distribute the Program (or a work based on it, under Section 2) in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following: (a) Accompany it with the complete corresponding machine-readable source code, which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or, (b) Accompany it with a written offer, valid for at least three years, to give any third party, for a charge no more than your cost of physically performing source distribution, a complete machine- readable copy of the corresponding source code, to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or, (c) Accompany it with the information you received as to the offer to distribute corresponding source code. (This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer, in accord with Subsection b above.)

Page 47 of 108 PROGNOSIS IP Telephony Manager and Reporter GNU General Public License The source code for a work means the preferred form of the work for making modifications to it. For an executable work, complete source code means all the source code for all modules it contains, plus any associated interface definition files, plus the scripts used to control compilation and installation of the executable. However, as a special exception, the source code distributed need not include anything that is normally distributed (in either source or binary form) with the major components (compiler, kernel, and so on) of the operating system on which the executable runs, unless that component itself accompanies the executable. If distribution of executable or object code is made by offering access to copy from a designated place, then offering equivalent access to copy the source code from the same place counts as distribution of the source code, even though third parties are not compelled to copy the source along with the object code. 4. You may not copy, modify, sublicense, or distribute the Program except as expressly provided under this License. Any attempt otherwise to copy, modify, sublicense or distribute the Program is void, and will automatically terminate your rights under this License. However, parties who have received copies, or rights, from you under this License will not have their licenses terminated so long as such parties remain in full compliance. 5. You are not required to accept this License, since you have not signed it. However, nothing else grants you permission to modify or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it. 6. Each time you redistribute the Program (or any work based on the Program), the recipient automatically receives a license from the original licensor to copy, distribute or modify the Program subject to these terms and conditions. You may not impose any further restrictions on the recipients' exercise of the rights granted herein. You are not responsible for enforcing compliance by third parties to this License. 7. If, as a consequence of a court judgment or allegation of patent infringement or for any other reason (not limited to patent issues), conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Program at all. For example, if a patent license would not permit royalty-free redistribution of the Program by all those who receive copies directly or indirectly through you, then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program. If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances. It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims; this section has the sole purpose of protecting the integrity of the free software distribution system, which is implemented by public license practices. Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system; it is up to the author/donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice. This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License. 8. If the distribution and/or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces, the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries, so that distribution is permitted only in or among countries not thus excluded. In such case, this License incorporates the limitation as if written in the body of this License.

Page 48 of 108 Third-Party Software License Guide GNU General Public License 9. The Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns. Each version is given a distinguishing version number. If the Program specifies a version number of this License which applies to it and "any later version", you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation. If the Program does not specify a version number of this License, you may choose any version ever published by the Free Software Foundation. 10. If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different, write to the author to ask for permission. For software which is copyrighted by the Free Software Foundation, write to the Free Software Foundation; we sometimes make exceptions for this. Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally.

No Warranty 11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. 12. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Page 49 of 108 PROGNOSIS IP Telephony Manager and Reporter GNU General Public License

How to Apply These Terms to Your New Programs If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms. To do so, attach the following notices to the program. It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty; and each file should have at least the "copyright" line and a pointer to where the full notice is found. Copyright © This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version. This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details. You should have received a copy of the GNU General Public License along with this program; if not, write to the Free Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA. Also add information on how to contact you by electronic and paper mail. If the program is interactive, make it output a short notice like this when it starts in an interactive mode: "Gnomovision version 69, Copyright © Gnomovision comes with ABSOLUTELY NO WARRANTY; for details type `show w'. This is free software, and you are welcome to redistribute it under certain conditions; type `show c' for details." The hypothetical commands `show w' and `show c' should show the appropriate parts of the General Public License. Of course, the commands you use may be called something other than `show w' and `show c'; they could even be mouse-clicks or menu items--whatever suits your program. You should also get your employer (if you work as a programmer) or your school, if any, to sign a "copyright disclaimer" for the program, if necessary. Here is a sample; alter the names: "Yoyodyne, Inc., hereby disclaims all copyright interest in the program `Gnomovision' (which makes passes at compilers) written by James Hacker. , " This General Public License does not permit incorporating your program into proprietary programs. If your program is a subroutine library, you may consider it more useful to permit linking proprietary applications with the library. If this is what you want to do, use the GNU Lesser General Public License instead of this License.

Page 50 of 108 Third-Party Software License Guide GNU Lesser General Public License GNU Lesser General Public License Version 2.1, February 1999

Copyright © 1991, 1999 Free Software Foundation, Inc. 51 Franklin Street, Fifth Floor, Boston, MA 02110- 1301 USA. Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed. [This is the first released version of the Lesser GPL. It also counts as the successor of the GNU Library Public License, version 2, hence the version number 2.1.]

Preamble The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public Licenses are intended to guarantee your freedom to share and change free software-- to make sure the software is free for all its users. This license, the Lesser General Public License, applies to some specially designated software packages-- typically libraries--of the Free Software Foundation and other authors who decide to use it. You can use it too, but we suggest you first think carefully about whether this license or the ordinary General Public License is the better strategy to use in any particular case, based on the explanations below. When we speak of free software, we are referring to freedom of use, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for this service if you wish); that you receive source code or can get it if you want it; that you can change the software and use pieces of it in new free programs; and that you are informed that you can do these things. To protect your rights, we need to make restrictions that forbid distributors to deny you these rights or to ask you to surrender these rights. These restrictions translate to certain responsibilities for you if you distribute copies of the library or if you modify it. For example, if you distribute copies of the library, whether gratis or for a fee, you must give the recipients all the rights that we gave you. You must make sure that they, too, receive or can get the source code. If you link other code with the library, you must provide complete object files to the recipients, so that they can relink them with the library after making changes to the library and recompiling it. And you must show them these terms so they know their rights. We protect your rights with a two-step method: (1) we copyright the library, and (2) we offer you this license, which gives you legal permission to copy, distribute and/or modify the library. To protect each distributor, we want to make it very clear that there is no warranty for the free library. Also, if the library is modified by someone else and passed on, the recipients should know that what they have is not the original version, so that the original author's reputation will not be affected by problems that might be introduced by others. Finally, software patents pose a constant threat to the existence of any free program. We wish to make sure that a company cannot effectively restrict the users of a free program by obtaining a restrictive license from a patent holder. Therefore, we insist that any patent license obtained for a version of the library must be consistent with the full freedom of use specified in this license. Most GNU software, including some libraries, is covered by the ordinary GNU General Public License. This license, the GNU Lesser General Public License, applies to certain designated libraries, and is quite different from the ordinary General Public License. We use this license for certain libraries in order to permit linking those libraries into non-free programs. When a program is linked with a library, whether statically or using a shared library, the combination of the two is legally speaking a combined work, a derivative of the original library. The ordinary General Public License therefore permits such linking only if the entire combination fits its criteria of freedom. The Lesser General Public License permits more lax criteria for linking other code with the library.

Page 51 of 108 PROGNOSIS IP Telephony Manager and Reporter GNU Lesser General Public License We call this license the "Lesser" General Public License because it does Less to protect the user's freedom than the ordinary General Public License. It also provides other free software developers Less of an advantage over competing non-free programs. These disadvantages are the reason we use the ordinary General Public License for many libraries. However, the Lesser license provides advantages in certain special circumstances. For example, on rare occasions, there may be a special need to encourage the widest possible use of a certain library, so that it becomes a de-facto standard. To achieve this, non-free programs must be allowed to use the library. A more frequent case is that a free library does the same job as widely used non-free libraries. In this case, there is little to gain by limiting the free library to free software only, so we use the Lesser General Public License. In other cases, permission to use a particular library in non-free programs enables a greater number of people to use a large body of free software. For example, permission to use the GNU C Library in non-free programs enables many more people to use the whole GNU operating system, as well as its variant, the GNU/Linux operating system. Although the Lesser General Public License is Less protective of the users' freedom, it does ensure that the user of a program that is linked with the Library has the freedom and the wherewithal to run that program using a modified version of the Library. The precise terms and conditions for copying, distribution and modification follow. Pay close attention to the difference between a "work based on the library" and a "work that uses the library". The former contains code derived from the library, whereas the latter must be combined with the library in order to run.

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Page 52 of 108 Third-Party Software License Guide GNU Lesser General Public License (c) You must cause the whole of the work to be licensed at no charge to all third parties under the terms of this License. (d) If a facility in the modified Library refers to a function or a table of data to be supplied by an application program that uses the facility, other than as an argument passed when the facility is invoked, then you must make a good faith effort to ensure that, in the event an application does not supply such function or table, the facility still operates, and performs whatever part of its purpose remains meaningful. (For example, a function in a library to compute square roots has a purpose that is entirely well-defined independent of the application. Therefore, Subsection 2d requires that any application-supplied function or table used by this function must be optional: if the application does not supply it, the square root function must still compute square roots.) 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Page 53 of 108 PROGNOSIS IP Telephony Manager and Reporter GNU Lesser General Public License Otherwise, if the work is a derivative of the Library, you may distribute the object code for the work under the terms of Section 6. Any executables containing that work also fall under Section 6, whether or not they are linked directly with the Library itself. 6. As an exception to the Sections above, you may also combine or link a "work that uses the Library" with the Library to produce a work containing portions of the Library, and distribute that work under terms of your choice, provided that the terms permit modification of the work for the customer's own use and reverse engineering for debugging such modifications. You must give prominent notice with each copy of the work that the Library is used in it and that the Library and its use are covered by this License. You must supply a copy of this License. If the work during execution displays copyright notices, you must include the copyright notice for the Library among them, as well as a reference directing the user to the copy of this License. Also, you must do one of these things: (a) Accompany the work with the complete corresponding machine-readable source code for the Library including whatever changes were used in the work (which must be distributed under Sections 1 and 2 above); and, if the work is an executable linked with the Library, with the complete machine-readable "work that uses the Library", as object code and/or source code, so that the user can modify the Library and then relink to produce a modified executable containing the modified Library. (It is understood that the user who changes the contents of definitions files in the Library will not necessarily be able to recompile the application to use the modified definitions.) (b) Use a suitable shared library mechanism for linking with the Library. A suitable mechanism is one that (1) uses at run time a copy of the library already present on the user's computer system, rather than copying library functions into the executable, and (2) will operate properly with a modified version of the library, if the user installs one, as long as the modified version is interface-compatible with the version that the work was made with. (c) Accompany the work with a written offer, valid for at least three years, to give the same user the materials specified in Subsection 6a, above, for a charge no more than the cost of performing this distribution. (d) If distribution of the work is made by offering access to copy from a designated place, offer equivalent access to copy the above specified materials from the same place. (e) Verify that the user has already received a copy of these materials or that you have already sent this user a copy. For an executable, the required form of the "work that uses the Library" must include any data and utility programs needed for reproducing the executable from it. However, as a special exception, the materials to be distributed need not include anything that is normally distributed (in either source or binary form) with the major components (compiler, kernel, and so on) of the operating system on which the executable runs, unless that component itself accompanies the executable. It may happen that this requirement contradicts the license restrictions of other proprietary libraries that do not normally accompany the operating system. Such a contradiction means you cannot use both them and the Library together in an executable that you distribute. 7. You may place library facilities that are a work based on the Library side-by-side in a single library together with other library facilities not covered by this License, and distribute such a combined library, provided that the separate distribution of the work based on the Library and of the other library facilities is otherwise permitted, and provided that you do these two things: (a) Accompany the combined library with a copy of the same work based on the Library, uncombined with any other library facilities. This must be distributed under the terms of the Sections above. (b) Give prominent notice with the combined library of the fact that part of it is a work based on the Library, and explaining where to find the accompanying uncombined form of the same work. 8. You may not copy, modify, sublicense, link with, or distribute the Library except as expressly provided under this License. Any attempt otherwise to copy, modify, sublicense, link with, or distribute the Library is void, and will automatically terminate your rights under this License. However, parties who have received copies, or rights, from you under this License will not have their licenses terminated so long as such parties remain in full compliance.

Page 54 of 108 Third-Party Software License Guide GNU Lesser General Public License 9. You are not required to accept this License, since you have not signed it. However, nothing else grants you permission to modify or distribute the Library or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Library (or any work based on the Library), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Library or works based on it. 10. Each time you redistribute the Library (or any work based on the Library), the recipient automatically receives a license from the original licensor to copy, distribute, link with or modify the Library subject to these terms and conditions. You may not impose any further restrictions on the recipients' exercise of the rights granted herein. You are not responsible for enforcing compliance by third parties with this License. 11. If, as a consequence of a court judgment or allegation of patent infringement or for any other reason (not limited to patent issues), conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Library at all. For example, if a patent license would not permit royalty-free redistribution of the Library by all those who receive copies directly or indirectly through you, then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Library. If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the section is intended to apply, and the section as a whole is intended to apply in other circumstances. It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims; this section has the sole purpose of protecting the integrity of the free software distribution system which is implemented by public license practices. Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system; it is up to the author/donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice. This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License. 12. If the distribution and/or use of the Library is restricted in certain countries either by patents or by copyrighted interfaces, the original copyright holder who places the Library under this License may add an explicit geographical distribution limitation excluding those countries, so that distribution is permitted only in or among countries not thus excluded. In such case, this License incorporates the limitation as if written in the body of this License. 13. The Free Software Foundation may publish revised and/or new versions of the Lesser General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns. Each version is given a distinguishing version number. If the Library specifies a version number of this License which applies to it and "any later version", you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation. If the Library does not specify a license version number, you may choose any version ever published by the Free Software Foundation. 14. If you wish to incorporate parts of the Library into other free programs whose distribution conditions are incompatible with these, write to the author to ask for permission. For software which is copyrighted by the Free Software Foundation, write to the Free Software Foundation; we sometimes make exceptions for this. Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally.

Page 55 of 108 PROGNOSIS IP Telephony Manager and Reporter GNU Lesser General Public License

No Warranty 15. BECAUSE THE LIBRARY IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE LIBRARY, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE LIBRARY "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE LIBRARY IS WITH YOU. SHOULD THE LIBRARY PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. 16. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE LIBRARY AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE LIBRARY (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE LIBRARY TO OPERATE WITH ANY OTHER SOFTWARE), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

END OF TERMS AND CONDITIONS

How to Apply These Terms to Your New Libraries If you develop a new library, and you want it to be of the greatest possible use to the public, we recommend making it free software that everyone can redistribute and change. You can do so by permitting redistribution under these terms (or, alternatively, under the terms of the ordinary General Public License). To apply these terms, attach the following notices to the library. It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty; and each file should have at least the "copyright" line and a pointer to where the full notice is found. " Copyright © This library is free software; you can redistribute it and/or modify it under the terms of the GNU Lesser General Public License as published by the Free Software Foundation; either version 2.1 of the License, or (at your option) any later version. This library is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU Lesser General Public License for more details. You should have received a copy of the GNU Lesser General Public License along with this library; if not, write to the Free Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA" Also add information on how to contact you by electronic and paper mail. You should also get your employer (if you work as a programmer) or your school, if any, to sign a "copyright disclaimer" for the library, if necessary. Here is a sample; alter the names: "Yoyodyne, Inc., hereby disclaims all copyright interest in the library `Frob' (a library for tweaking knobs) written by James Random Hacker. , "

Page 56 of 108 Third-Party Software License Guide gSOAP License gSOAP License

Open Source Licenses gSOAP is distributed under: • The gSOAP public open source license (which is based on the Mozilla public license 1.1). • GPL (GNU Public License). • License for commercial use. You can choose which license applies best for your intended use. We offer the software also under GPL conditions to allow the software to be used for GPL projects, but we do not accept third-party GPL contributions to avoid having to fork the code base in GPL and non-GPL (e.g. commercial). Important: the wsdl2h WSDL parser, UDDI code, and sample applications such as the stand-alone web server are distributed only under the GPL or a commercial license. This means that commercial use of wsdl2h, UDDI, and the sample applications require a commercial license (one commercial license covers all software components).

Commercial Use and Software Support The parts of the code that are distributed under commercial license terms are: • The wsdl2h WSDL parser source code and the code generated by it. • The examples included in the gSOAP distribution package, including the Web server and UDDI applications. For commercial license documents and software support agreements, please visit Genivia Inc licensing and software support. The commercial license covers all gSOAP software components and eliminates the GPL terms and conditions that do not allow commercialization, see below. gSOAP and GPL The gSOAP software does not include any third-party GPL code. All software was build from the ground up. Note that the GNU Bison and Flex tools are used to generate source code for the gSOAP soapcpp2 compiler. However, the Bison/Flex-generated source code is not restricted by the GPL or LGPL terms. The complete software is available under commercial license terms and you get the same software that you want for commercial use without the product-unfriendly GPL issues. Non-GPL third-party contributions are included in the 'extras' directory in the package and you are free to use these contributions. Suggested changes and improvements by vendors were accepted under the public gSOAP license (not GPL), which includes support for VxWorks and Apache and IIS modules for gSOAP.

The gSOAP Public License The gSOAP Public License 1.3 is based on MPL1.1 (Mozilla Public License 1.1). The license allows for commercial use of gSOAP. It also allows products to be built on top and distributed under any license (including commercial). Products developed with gSOAP should include a notice of copyright and a disclaimer of warranty in the product's documentation (License Exhibit B). gSOAP source code modifications that are distributed part of an open source product should be submitted back to us for quality control. Please note that modifications to the gSOAP runtime source codes are not required to build applications so this requirement should not prohibit (commercial) product development in any way. We also encourage suggestions for modifications to be submitted to the gSOAP mailing list for consideration in future releases. Please read the terms and conditions of use before downloading gSOAP. Questions? Please contact [email protected].

Page 57 of 108 PROGNOSIS IP Telephony Manager and Reporter gSOAP Public License gSOAP Public License Version 1.3a The gSOAP public license is derived from the Mozilla Public License (MPL1.1). The sections that were deleted from the original MPL1.1 text are 1.0.1, 2.1.(c),(d), 2.2.(c),(d), 8.2.(b), 10, and 11. Section 3.8 was added. The modified sections are 2.1.(b), 2.2.(b), 3.2 (simplified), 3.5 (deleted the last sentence), and 3.6 (simplified).

1 Definitions. 1.1. "Contributor" means each entity that creates or contributes to the creation of Modifications. 1.2. "Contributor Version" means the combination of the Original Code, prior Modifications used by a Contributor, and the Modifications made by that particular Contributor. 1.3. "Covered Code" means the Original Code, or Modifications or the combination of the Original Code, and Modifications, in each case including portions thereof. 1.4. "Electronic Distribution Mechanism" means a mechanism generally accepted in the software development community for the electronic transfer of data. 1.5. "Executable" means Covered Code in any form other than Source Code. 1.6. "Initial Developer" means the individual or entity identified as the Initial Developer in the Source Code notice required by Exhibit A. 1.7. "Larger Work" means a work which combines Covered Code or portions thereof with code not governed by the terms of this License. 1.8. "License" means this document. 1.8.1. "Licensable" means having the right to grant, to the maximum extent possible, whether at the time of the initial grant or subsequently acquired, any and all of the rights conveyed herein. 1.9. "Modifications" means any addition to or deletion from the substance or structure of either the Original Code or any previous Modifications. When Covered Code is released as a series of files, a Modification is: (a) Any addition to or deletion from the contents of a file containing Original Code or previous Modifications. (b) Any new file that contains any part of the Original Code, or previous Modifications. 1.10. "Original Code" means Source Code of computer software code which is described in the Source Code notice required by Exhibit A as Original Code, and which, at the time of its release under this License is not already Covered Code governed by this License. 1.10.1. "Patent Claims" means any patent claim(s), now owned or hereafter acquired, including without limitation, method, process, and apparatus claims, in any patent Licensable by grantor. 1.11. "Source Code" means the preferred form of the Covered Code for making modifications to it, including all modules it contains, plus any associated interface definition files, scripts used to control compilation and installation of an Executable, or source code differential comparisons against either the Original Code or another well known, available Covered Code of the Contributor's choice. The Source Code can be in a compressed or archival form, provided the appropriate decompression or de-archiving software is widely available for no charge. 1.12. "You" (or "Your") means an individual or a legal entity exercising rights under, and complying with all of the terms of, this License or a future version of this License issued under Section 6.1. For legal entities, "You" includes any entity which controls, is controlled by, or is under common control with You. For purposes of this definition, "control" means a) the power, direct or indirect, to cause the direction or management of such entity, whether by contract or otherwise, or b) ownership of more than fifty percent (50%) of the outstanding shares or beneficial ownership of such entity.

Page 58 of 108 Third-Party Software License Guide gSOAP Public License

2 Source Code License. 2.1. The Initial Developer Grant. The Initial Developer hereby grants You a world-wide, royalty-free, non-exclusive license, subject to third party intellectual property claims: (a) under intellectual property rights (other than patent or trademark) Licensable by Initial Developer to use, reproduce, modify, display, perform, sublicense and distribute the Original Code (or portions thereof) with or without Modifications, and/or as part of a Larger Work; and (b) under patents now or hereafter owned or controlled by Initial Developer, to make, have made, use and sell ("offer to sell and import") the Original Code, Modifications, or portions thereof, but solely to the extent that any such patent is reasonably necessary to enable You to utilize, alone or in combination with other software, the Original Code, Modifications, or any combination or portions thereof. 2.2. Contributor Grant. Subject to third party intellectual property claims, each Contributor hereby grants You a world-wide, royalty-free, non-exclusive license (a) under intellectual property rights (other than patent or trademark) Licensable by Contributor, to use, reproduce, modify, display, perform, sublicense and distribute the Modifications created by such Contributor (or portions thereof) either on an unmodified basis, with other Modifications, as Covered Code and/or as part of a Larger Work; and (b) under patents now or hereafter owned or controlled by Contributor, to make, have made, use and sell ("offer to sell and import") the Contributor Version (or portions thereof), but solely to the extent that any such patent is reasonably necessary to enable You to utilize, alone or in combination with other software, the Contributor Version (or portions thereof).

3 Distribution Obligations. 3.1. Application of License. The Modifications which You create or to which You contribute are governed by the terms of this License, including without limitation Section 2.2. The Source Code version of Covered Code may be distributed only under the terms of this License or a future version of this License released under Section 6.1, and You must include a copy of this License with every copy of the Source Code You distribute. You may not offer or impose any terms on any Source Code version that alters or restricts the applicable version of this License or the recipients' rights hereunder. However, You may include an additional document offering the additional rights described in Section 3.5. 3.2. Availability of Source Code. Any Modification created by You will be provided to the Initial Developer in Source Code form and are subject to the terms of the License. 3.3. Description of Modifications. You must cause all Covered Code to which You contribute to contain a file documenting the changes You made to create that Covered Code and the date of any change. You must include a prominent statement that the Modification is derived, directly or indirectly, from Original Code provided by the Initial Developer and including the name of the Initial Developer in a) the Source Code, and b) in any notice in an Executable version or related documentation in which You describe the origin or ownership of the Covered Code.

Page 59 of 108 PROGNOSIS IP Telephony Manager and Reporter gSOAP Public License 3.4. Intellectual Property Matters. (a) Third Party Claims If Contributor has knowledge that a license under a third party's intellectual property rights is required to exercise the rights granted by such Contributor under Sections 2.1 or 2.2, Contributor must include a text file with the Source Code distribution titled "LEGAL" which describes the claim and the party making the claim in sufficient detail that a recipient will know whom to contact. If Contributor obtains such knowledge after the Modification is made available as described in Section 3.2, Contributor shall promptly modify the LEGAL file in all copies Contributor makes available thereafter and shall take other steps (such as notifying appropriate mailing lists or newsgroups) reasonably calculated to inform those who received the Covered Code that new knowledge has been obtained. (b) Contributor APIs If Contributor's Modifications include an application programming interface and Contributor has knowledge of patent licenses which are reasonably necessary to implement that API, Contributor must also include this information in the LEGAL file. (c) Representations Contributor represents that, except as disclosed pursuant to Section 3.4(a) above, Contributor believes that Contributor's Modifications are Contributor's original creation(s) and/or Contributor has sufficient rights to grant the rights conveyed by this License. 3.5. Required Notices. You must duplicate the notice in Exhibit A in each file of the Source Code. If it is not possible to put such notice in a particular Source Code file due to its structure, then You must include such notice in a location (such as a relevant directory) where a user would be likely to look for such a notice. If You created one or more Modification(s) You may add your name as a Contributor to the notice described in Exhibit A. You must also duplicate this License in any documentation for the Source Code where You describe recipients' rights or ownership rights relating to Covered Code. You may choose to offer, and to charge a fee for, warranty, support, indemnity or liability obligations to one or more recipients of Covered Code. However, You may do so only on Your own behalf, and not on behalf of the Initial Developer or any Contributor. 3.6. Distribution of Executable Versions. You may distribute Covered Code in Executable form only if the requirements of Section 3.1-3.5 have been met for that Covered Code. You may distribute the Executable version of Covered Code or ownership rights under a license of Your choice, which may contain terms different from this License, provided that You are in compliance with the terms of this License and that the license for the Executable version does not attempt to limit or alter the recipient's rights in the Source Code version from the rights set forth in this License. If You distribute the Executable version under a different license You must make it absolutely clear that any terms which differ from this License are offered by You alone, not by the Initial Developer or any Contributor. If you distribute executable versions containing Covered Code as part of a product, you must reproduce the notice in Exhibit B in the documentation and/or other materials provided with the product. 3.7. Larger Works. You may create a Larger Work by combining Covered Code with other code not governed by the terms of this License and distribute the Larger Work as a single product. In such a case, You must make sure the requirements of this License are fulfilled for the Covered Code. 3.8. Restrictions. You may not remove any product identification, copyright, proprietary notices or labels from gSOAP.

Page 60 of 108 Third-Party Software License Guide gSOAP Public License

4 Inability To Comply Due To Statute Or Regulation. If it is impossible for You to comply with any of the terms of this License with respect to some or all of the Covered Code due to statute, judicial order, or regulation then You must: (a) comply with the terms of this License to the maximum extent possible; and (b) describe the limitations and the code they affect. Such description must be included in the LEGAL file described in Section 3.4 and must be included with all distributions of the Source Code. Except to the extent prohibited by statute or regulation, such description must be sufficiently detailed for a recipient of ordinary skill to be able to understand it.

5 Application Of This License. This License applies to code to which the Initial Developer has attached the notice in Exhibit A and to related Covered Code.

6 Versions Of The License. 6.1. New Versions. Grantor may publish revised and/or new versions of the License from time to time. Each version will be given a distinguishing version number. 6.2. Effect of New Versions. Once Covered Code has been published under a particular version of the License, You may always continue to use it under the terms of that version. You may also choose to use such Covered Code under the terms of any subsequent version of the License. 6.3. Derivative Works. If You create or use a modified version of this License (which you may only do in order to apply it to code which is not already Covered Code governed by this License), You must a) rename Your license so that the phrase "gSOAP" or any confusingly similar phrase do not appear in your license (except to note that your license differs from this License) and b) otherwise make it clear that Your version of the license contains terms which differ from the gSOAP Public License. (Filling in the name of the Initial Developer, Original Code or Contributor in the notice described in Exhibit A shall not of themselves be deemed to be modifications of this License.)

7 Disclaimer Of Warranty. COVERED CODE IS PROVIDED UNDER THIS LICENSE ON AN "AS IS" BASIS, WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS, AND ANY WARRANTY THAT MAY ARISE BY REASON OF TRADE USAGE, CUSTOM, OR COURSE OF DEALING. WITHOUT LIMITING THE FOREGOING, YOU ACKNOWLEDGE THAT THE SOFTWARE IS PROVIDED "AS IS" AND THAT THE AUTHORS DO NOT WARRANT THE SOFTWARE WILL RUN UNINTERRUPTED OR ERROR FREE. LIMITED LIABILITY THE ENTIRE RISK AS TO RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. UNDER NO CIRCUMSTANCES WILL THE AUTHORS BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE WHATSOEVER, WHETHER BASED ON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING OUT OF OR IN ANY WAY RELATED TO THE SOFTWARE, EVEN IF THE AUTHORS HAVE BEEN ADVISED ON THE POSSIBILITY OF SUCH DAMAGE OR IF SUCH DAMAGE COULD HAVE BEEN REASONABLY FORESEEN, AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY EXCLUSIVE REMEDY PROVIDED. SUCH LIMITATION ON DAMAGES INCLUDES, BUT IS NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, LOST PROFITS, LOSS OF DATA OR SOFTWARE, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION OR IMPAIRMENT OF OTHER GOODS. IN NO EVENT WILL THE AUTHORS BE LIABLE FOR THE COSTS OF PROCUREMENT OF SUBSTITUTE SOFTWARE OR SERVICES. YOU ACKNOWLEDGE THAT THIS SOFTWARE IS NOT DESIGNED FOR USE IN ON-LINE EQUIPMENT IN HAZARDOUS ENVIRONMENTS SUCH AS OPERATION OF NUCLEAR FACILITIES, AIRCRAFT NAVIGATION OR CONTROL, OR LIFE-CRITICAL APPLICATIONS.

Page 61 of 108 PROGNOSIS IP Telephony Manager and Reporter gSOAP Public License THE AUTHORS EXPRESSLY DISCLAIM ANY LIABILITY RESULTING FROM USE OF THE SOFTWARE IN ANY SUCH ON-LINE EQUIPMENT IN HAZARDOUS ENVIRONMENTS AND ACCEPTS NO LIABILITY IN RESPECT OF ANY ACTIONS OR CLAIMS BASED ON THE USE OF THE SOFTWARE IN ANY SUCH ON- LINE EQUIPMENT IN HAZARDOUS ENVIRONMENTS BY YOU. FOR PURPOSES OF THIS PARAGRAPH, THE TERM "LIFE-CRITICAL APPLICATION" MEANS AN APPLICATION IN WHICH THE FUNCTIONING OR MALFUNCTIONING OF THE SOFTWARE MAY RESULT DIRECTLY OR INDIRECTLY IN PHYSICAL INJURY OR LOSS OF HUMAN LIFE. THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS LICENSE. NO USE OF ANY COVERED CODE IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS DISCLAIMER.

8 Termination. 8.1. This License and the rights granted hereunder will terminate automatically if You fail to comply with terms herein and fail to cure such breach within 30 days of becoming aware of the breach. All sublicenses to the Covered Code which are properly granted shall survive any termination of this License. Provisions which, by their nature, must remain in effect beyond the termination of this License shall survive. 8.2. 8.3. If You assert a patent infringement claim against Participant alleging that such Participant's Contributor Version directly or indirectly infringes any patent where such claim is resolved (such as by license or settlement) prior to the initiation of patent infringement litigation, then the reasonable value of the licenses granted by such Participant under Sections 2.1 or 2.2 shall be taken into account in determining the amount or value of any payment or license. 8.4. In the event of termination under Sections 8.1 or 8.2 above, all end user license agreements (excluding distributors and resellers) which have been validly granted by You or any distributor hereunder prior to termination shall survive termination.

9 Limitation Of Liability. UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, WHETHER TORT (INCLUDING NEGLIGENCE), CONTRACT, OR OTHERWISE, SHALL YOU, THE INITIAL DEVELOPER, ANY OTHER CONTRIBUTOR, OR ANY DISTRIBUTOR OF COVERED CODE, OR ANY SUPPLIER OF ANY OF SUCH PARTIES, BE LIABLE TO ANY PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY CHARACTER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES, EVEN IF SUCH PARTY SHALL HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION OF LIABILITY SHALL NOT APPLY TO LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM SUCH PARTY'S NEGLIGENCE TO THE EXTENT APPLICABLE LAW PROHIBITS SUCH LIMITATION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS EXCLUSION AND LIMITATION MAY NOT APPLY TO YOU.

10 U.S. Government End Users.

11 Miscellaneous.

12 Responsibility For Claims. As between Initial Developer and the Contributors, each party is responsible for claims and damages arising, directly or indirectly, out of its utilization of rights under this License and You agree to work with Initial Developer and Contributors to distribute such responsibility on an equitable basis. Nothing herein is intended or shall be deemed to constitute any admission of liability.

Page 62 of 108 Third-Party Software License Guide gSOAP Public License

Exhibit A. The contents of this file are subject to the gSOAP Public License Version 1.3 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://genivia.com/Products/gsoap/license.pdf More information on licensing options, support contracts, and consulting can be found at http://genivia.com/Products/gsoap/contract.html Software distributed under the License is distributed on an "AS IS" basis, WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License for the specific language governing rights and limitations under the License. The Original Code of the gSOAP Software is: stdsoap.h, stdsoap2.h, stdsoap.c, stdsoap2.c, stdsoap.cpp, stdsoap2.cpp, soapcpp2.h, soapcpp2.c, soapcpp2_lex.l, soapcpp2_yacc.y, error2.h, error2.c, symbol2.c, init2.c, soapdoc2.html, and soapdoc2.pdf, httpget.h, httpget.c, stl.h, stldeque.h, stllist.h, stlvector.h, stlset.h. The Initial Developer of the Original Code is Robert A. van Engelen. Portions created by Robert A. van Engelen are Copyright © 2001-2004 Robert A. van Engelen, Genivia inc. All Rights Reserved. Contributor(s): "______." [Note: The text of this Exhibit A may differ slightly form the text of the notices in the Source Code files of the Original code. You should use the text of this Exhibit A rather than the text found in the Original Code Source Code for Your Modifications.]

Exhibit B. Part of the software embedded in this product is gSOAP software. Portions created by gSOAP are Copyright © 2001-2004 Robert A. van Engelen, Genivia inc. All Rights Reserved. THE SOFTWARE IN THIS PRODUCT WAS IN PART PROVIDED BY GENIVIA INC AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: • Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. • Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. • Neither the name of the copyright holder nor the names of any other contributors may be used to endorse or promote products derived from this software without specific prior written permission.

Page 64 of 108 Third-Party Software License Guide libwww Copyright Notice libwww Copyright Notice [This notice should be placed within redistributed or derivative software code when appropriate. This particular formulation of W3C's notice for inclusion in libwww code became active on August 14 1998.] libwww Copyright Notice libwww: W3C's implementation of HTTP can be found at: http://www.w3.org/Library/ Copyright ¨ 1995-1998 World Wide Web Consortium, (Massachusetts Institute of Technology, Institut National de Recherche en Informatique et en Automatique, Keio University). All Rights Reserved. This program is distributed under the W3C's Intellectual Property License. This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See W3C License http://www.w3.org/Consortium/Legal/ for more details. Copyright ¨ 1995 CERN. "This product includes computer software created and made available by CERN. This acknowledgment shall be mentioned in full in any product which includes the CERN computer software included herein or parts thereof." W3C Intellectual Rights Notice and Legal Disclaimers This page includes notices and disclaimers related to: Copyright Notices Trademarks Disclaimers and Liabilities Copyright 1994-2006 W3C (Massachusetts Institute of Technology, European Research Consortium for Informatics and Mathematics, Keio University), All Rights Reserved. World Wide Web Consortium (W3C) web site pages may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Specific notices do exist for W3C documents and software. Also, there are specific usage policies associated with some of the W3C Icons. Please see our Intellectual Rights FAQ for common questions about using materials from our site.

Notice and Disclaimers 1. Unless otherwise noted, all materials contained in this Site are copyrighted and may not be used except as provided in these terms and conditions or in the copyright notice (documents and software) or other proprietary notice provided with the relevant materials. 2. The materials contained in the Site may be downloaded or copied provided that ALL copies retain the copyright and any other proprietary notices contained on the materials. No material may be modified, edited or taken out of context such that its use creates a false or misleading statement or impression as to the positions, statements or actions of W3C. 3. The name and trademarks of copyright holders may NOT be used in advertising or publicity pertaining to the Web site, its content, specifications, or software without specific, written prior permission. Title to copyright in Web site documents will at all times remain with copyright holders. Use of W3C trademarks and service marks is covered by the W3C Trademark and Servicemark License. 4. Caches of W3C materials should comply with the "maximum time to live" information provided with the materials. After such materials have expired they should not be served from caches without first validating the contents of the W3C Site. Organizations that want to mirror W3C content must abide by the W3C Mirroring Policy. W3CTrademarks and Generic Terms Trademarks owned by W3C host institutions on behalf of W3C and generic terms used by the W3C

Page 65 of 108 PROGNOSIS IP Telephony Manager and Reporter libwww Copyright Notice 5. The trademarks, logos, and service marks (collectively the "Trademarks") displayed on the Site are registered and unregistered Trademarks of the Massachusetts Institute of Technology (MIT), European Research Consortium for Informatics and Mathematics (ERCIM), or Keio University (Keio). All use of the W3C Trademarks is governed by the W3C Trademark and Servicemark License. No additional rights are granted by implication, estoppel, or otherwise. Terms which claimed as generic are not governed by any W3C license and are used as common descriptors by the W3C. The following is a list of W3C terms claimed as a trademark or generic term by MIT, ERCIM, and/or Keio on behalf of the W3C: W3C, World Wide Web Consortium (registered in numerous countries) Amaya™, a Web Browser/Editor ACSS (generic), Aural Cascading Style Sheets CSS (generic), Cascading Style Sheets Specification DOM (generic), Document Object Model DSig (generic), Digital Signature Initiative HTML (generic), HyperText Markup Language HTTP (generic), Hypertext Transfer Protocol JEP (generic)I, Joint Electronic Payment Initiative Jigsaw™, Java Web Server MathML (generic), Mathematical Markup Language Metadata (generic) P3P, Platform for Privacy Preferences Project PICS (generic), Platform for Internet Content Selection PICSRules (generic), Rules Language for PICS RDF (generic), Resource Description Framework SMIL (generic), Synchronized Multimedia Integration Language SVG (generic), Scalable Vector Graphics WAI™, Web Accessibility Initiative WebFonts (generic) XENC (generic), XML Encryption XHTML (generic), The Extensible HyperText Markup Language XML (generic), Extensible Markup Language XMLDSIG (generic), XML Signatures XSL (generic), Extensible Stylesheet Language The absence of a product or service name or logo from this list does not constitute a waiver of MIT's, ERCIM's, or Keio's trademark, ability to use a generic term, or other intellectual rights concerning that name or logo. Any questions concerning the use, status, or standing of W3C trademarks should be directed to: site- [email protected] or to W3C, Computer Science and Artificial Intelligence Laboratory, Massachusetts Institute of Technology, 77 Massachusetts Ave., Cambridge, MA 02139 USA. Non-W3C Trademarks; Member Trademarks The trademarks, logos, and service marks not owned on behalf of the W3C and that are displayed on the Site are the registered and unregistered marks of their respective owners. No rights are granted by the W3C to use such marks, whether by implication, estoppel, or otherwise. "METADATA" is a trademark of the Metadata Company. W3C uses the term "metadata" in a descriptive sense, meaning "data about data". W3C is not in any way affiliated with the Metadata Company.

Legal Disclaimers 6. W3C has not reviewed any or all of the web sites linked to this Site and is not responsible for the content of any off-site pages or any other web sites linked to this Site. Please understand that any non- W3C web site is independent from W3C, and W3C has no control over the content on that web site. In addition, a link to a non-W3C web site does not mean that W3C endorses or accepts any responsibility for the content, or the use, of such site. It is the user's responsibility to take precautions to ensure that whatever is selected is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.

Page 66 of 108 Third-Party Software License Guide libwww Copyright Notice 7. Information W3C publishes on its Site may contain references or cross references to W3C specifications, projects, programs and services that are not announced or available in your country. Such references do not imply that W3C intends to announce such specifications, projects, programs or services in your country. 8. Information on this Site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. W3C may make improvements and/or changes in the materials contained in or described on this site at any time without notice. W3C may also make changes in these Terms and Conditions without notice. User is bound by such revisions and should therefore periodically visit this page to review the then current Terms and Conditions. 9. Limitation on Warranties. ALL MATERIALS ON THE W3C SITE ARE PROVIDED "AS IS." W3C, MIT, ERCIM, AND KEIO MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. AS TO DOCUMENTS AND GRAPHICS PUBLISHED ON THIS SITE, W3C, MIT, ERCIM, AND KEIO MAKE NO REPRESENTATION OR WARRANTY THAT THE CONTENTS OF SUCH DOCUMENT OR GRAPHICS ARE FREE FROM ERROR OR SUITABLE FOR ANY PURPOSE; NOR THAT IMPLEMENTATION OF SUCH CONTENTS WILL NOT INFRINGE ANY THIRD PARTY PATENTS, COPYRIGHTS, TRADEMARKS OR OTHER RIGHTS. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. 10. Limitation on Liability. IN NO EVENT WILL W3C, MIT, ERCIM, AND KEIO BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS SITE, OR ON ANY OTHER HYPERLINKED WEB SITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF W3C, MIT, ERCIM, OR KEIO IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Page 67 of 108 PROGNOSIS IP Telephony Manager and Reporter MIT License MIT License Copyright © Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Page 68 of 108 Third-Party Software License Guide Microsoft Data Access Components 2.8 Microsoft Data Access Components 2.8

END-USER LICENSE AGREEMENT IMPORTANT - READ CAREFULLY: This End-User License Agreement ("EULA") is a legal agreement between you (either an individual or a single entity) and Microsoft Corporation for the Microsoft software product identified above, which includes computer software and may include associated media, printed materials, and "online" or electronic documentation ("Product"). An amendment or addendum to this EULA may accompany the Product. YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA BY INSTALLING, COPYING, OR OTHERWISE USING THE PRODUCT. IF YOU DO NOT AGREE, DO NOT INSTALL OR USE THE PRODUCT; YOU MAY RETURN IT TO YOUR PLACE OF PURCHASE FOR A FULL REFUND. 1. GRANT OF LICENSE. Microsoft grants you the following rights provided that you comply with all terms and conditions of this EULA: (a) Installation and Use. You may install and use an unlimited number of copies of the Product only for your internal use on your premises. You may make an unlimited number of copies (either in hard copy or electronic form) of any electronic documents included with the Product only for your internal use on your premises. (b) Storage/Network Use. You may also store or install a copy of the Product on a storage device, such as a network server, used only to install or run the Product on your other computers over an internal network. (c). Performance or Benchmark Testing. You may not disclose the results of any benchmark test using the Product to any third party without Microsoft's prior written approval. (d) Redistribution Rights and Requirements. i Microsoft grants you a non-exclusive, royalty-free right to reproduce and distribute only the Microsoft Installer Component of the Product, which is the file identified as MDAC_typ.exe (the "File"), provided you agree to (a)not alter the File; (b)distribute the unaltered File in object code form and only in conjunction with and as part of the installation setup of a software application created by you that adds significant and primary functionality to the Product ("Application"); (c) not use Microsoft's name, logo, or trademarks to market your Application without the prior written consent of Microsoft; (d) include a valid copyright notice in your name or on your behalf with your Application; (e) indemnify, hold harmless, and defend Microsoft from and against any claims or lawsuits, including attorneys' fees, that arise or result from the use or distribution of your Application; and (f)not permit further distribution of the File by end users of your Application. You may direct your Application end users who desire to obtain Product redistribution rights to: . Microsoft reserves the right to delete the Product download and to change, move, or remove this web page at any time, at its sole option. ii Reservation of Rights. Microsoft reserves all rights not expressly granted to you in this EULA. 2. UPGRADES. To use a Product identified as an upgrade, you must first be licensed for the product identified by Microsoft as eligible for the upgrade. After upgrading, you may no longer use the product that formed the basis for your upgrade eligibility. 3. ADDITIONAL SOFTWARE. This EULA applies to updates or supplements to the original Product provided by Microsoft, unless we provide other terms along with the update or supplement. 4. TRANSFER. Transfer to Third Party. The initial user of the Product may make a one-time transfer of the Product to another end user. The transfer has to include all component parts, media, printed materials, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred Product must agree to all the EULA terms. No Rental. You may not rent, lease, or lend the Product.

Page 69 of 108 PROGNOSIS IP Telephony Manager and Reporter Microsoft Data Access Components 2.8 5. LIMITATION ON REVERSE ENGINEERING, DECOMPILATION, AND DISASSEMBLY. You may not reverse engineer, decompile, or disassemble the Product, except and only to the extent that it is expressly permitted by applicable law notwithstanding this limitation. 6. TERMINATION. Without prejudice to any other rights, Microsoft may cancel this EULA if you do not abide by the terms and conditions of this EULA, in which case you must destroy all copies of the Product and all of its component parts. 7. CONSENT TO USE OF DATA. You agree that Microsoft and its affiliates may collect and use technical information you provide as a part of support services related to the Product. Microsoft agrees not to use this information in a form that personally identifies you. 8. EXPORT RESTRICTIONS. You acknowledge that the Product is subject to U.S. export jurisdiction. You agree to comply with all applicable international and national laws that apply to the Product, including the U.S. Export Administration Regulations, as well as end-user, end-use and destination restrictions issued by U.S. and other governments. For additional information, see http://www.microsoft.com/exporting/. 9. DISCLAIMER OF WARRANTIES. To the maximum extent permitted by applicable law, Microsoft and its suppliers provide the Product and support services (if any) AS IS AND WITH ALL FAULTS, and hereby disclaim all other warranties and conditions, either express, implied or statutory, including, but not limited to, any (if any) implied warranties, duties or conditions of merchantability, of fitness for a particular purpose, of accuracy or completeness of responses, of results, of workmanlike effort, of lack of viruses, and of lack of negligence, all with regard to the Product, and the provision of or failure to provide support services. ALSO, THERE IS NO WARRANTY OR CONDITION OF TITLE, QUIET ENJOYMENT, QUIET POSSESSION, CORRESPONDENCE TO DESCRIPTION OR NON- INFRINGEMENT WITH REGARD TO THE PRODUCT. 10. EXCLUSION OF INCIDENTAL, CONSEQUENTIAL AND CERTAIN OTHER DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MICROSOFT OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY, FOR LOSS OF PRIVACY, FOR FAILURE TO MEET ANY DUTY INCLUDING OF GOOD FAITH OR OF REASONABLE CARE, FOR NEGLIGENCE, AND FOR ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER) ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE PRODUCT, THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES, OR OTHERWISE UNDER OR IN CONNECTION WITH ANY PROVISION OF THIS EULA, EVEN IN THE EVENT OF THE FAULT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, BREACH OF CONTRACT OR BREACH OF WARRANTY OF MICROSOFT OR ANY SUPPLIER, AND EVEN IF MICROSOFT OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 11. LIMITATION OF LIABILITY AND REMEDIES. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced above and all direct or general damages), the entire liability of Microsoft and any of its suppliers under any provision of this EULA and your exclusive remedy for all of the foregoing shall be limited to the greater of the amount actually paid by you for the Product or U.S.$5.00. The foregoing limitations, exclusions and disclaimers (including Sections 9 and 10 above) shall apply to the maximum extent permitted by applicable law, even if any remedy fails its essential purpose. 12. U.S. GOVERNMENT LICENSE RIGHTS. All Product provided to the U.S. Government pursuant to solicitations issued on or after December 1, 1995 is provided with the commercial license rights and restrictions described elsewhere herein. All Product provided to the U.S. Government pursuant to solicitations issued prior to December 1, 1995 is provided with "Restricted Rights" as provided for in FAR, 48 CFR 52.227-14 (JUNE 1987) or DFAR, 48 CFR 252.227-7013 (OCT 1988), as applicable. 13. APPLICABLE LAW. If you acquired this Product in the United States, this EULA is governed by the laws of the State of Washington. If you acquired this Product in Canada, unless expressly prohibited by local law, this EULA is governed by the laws in force in the Province of Ontario, Canada; and, in respect of any dispute which may arise hereunder, you consent to the jurisdiction of the federal and provincial courts sitting in Toronto, Ontario. If this Product was acquired outside the United States, then local law may apply.

Page 70 of 108 Third-Party Software License Guide Microsoft Data Access Components 2.8 14. COPYRIGHT. The Product is protected by copyright and other intellectual property laws and treaties. Microsoft or its suppliers own the title, copyright, and other intellectual property rights in the Product. The Product is licensed, not sold. 15. ENTIRE AGREEMENT. This EULA, including any addendum or amendment to this EULA which is included with the Product, are the entire agreement between you and Microsoft relating to the Product and the support services (if any), and they supersede all prior or contemporaneous oral or written communications, proposals and representations with respect to the Product or any other subject matter covered by this EULA. To the extent the terms of any Microsoft policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control.

Si vous avez acquis votre produit Microsoft au CANADA, la garantie limitée suivante vous concerne: DÉNI DE GARANTIES. Dans la mesure maximale permise par les lois applicables, le Produit et les services de soutien technique (le cas échéant) sont fournis TELS QUELS ET AVEC TOUS LES DÉFAUTS par Microsoft et ses fournisseurs, lesquels par les présentes dénient toutes autres garanties et conditions expresses, implicites ou en vertu de la loi, notamment (le cas échéant) les garanties, devoirs ou conditions implicites de qualité marchande, d'adaptation à un usage particulier, d'exactitude ou d'exhaustivité des réponses, des résultats, des efforts déployés selon les règles de l'art, d'absence de virus et de négligence, le tout à l'égard du Produit et de la prestation des services de soutien technique ou de l'omission d'une telle prestation. PAR AILLEURS, IL N'Y A AUCUNE GARANTIE OU CONDITION QUANT AU TITRE DE PROPRIÉTÉ, À LA JOUISSANCE OU LA POSSESSION PAISIBLE, À LA CONCORDANCE À UNE DESCRIPTION NI QUANT À UNE ABSENCE DE CONTREFAÇON CONCERNANT LE PRODUIT. EXCLUSION DES DOMMAGES ACCESSOIRES, INDIRECTS ET DE CERTAINS AUTRES DOMMAGES. DANS LA MESURE MAXIMALE PERMISE PAR LES LOIS APPLICABLES, EN AUCUN CAS MICROSOFT OU SES FOURNISSEURS NE SERONT RESPONSABLES DES DOMMAGES SPÉCIAUX, CONSÉCUTIFS, ACCESSOIRES OU INDIRECTS DE QUELQUE NATURE QUE CE SOIT (NOTAMMENT, LES DOMMAGES À L'ÉGARD DU MANQUE À GAGNER OU DE LA DIVULGATION DE RENSEIGNEMENTS CONFIDENTIELS OU AUTRES, DE LA PERTE D'EXPLOITATION, DE BLESSURES CORPORELLES, DE LA VIOLATION DE LA VIE PRIVÉE, DE L'OMISSION DE REMPLIR TOUT DEVOIR, Y COMPRIS D'AGIR DE BONNE FOI OU D'EXERCER UN SOIN RAISONNABLE, DE LA NÉGLIGENCE ET DE TOUTE AUTRE PERTE PÉCUNIAIRE OU AUTRE PERTE DE QUELQUE NATURE QUE CE SOIT) SE RAPPORTANT DE QUELQUE MANIÈRE QUE CE SOIT À L'UTILISATION DU PRODUIT OU À L'INCAPACITÉ DE S'EN SERVIR, À LA PRESTATION OU À L'OMISSION D'UNE TELLE PRESTATION DE SERVICES DE SOUTIEN TECHNIQUE OU AUTREMENT AUX TERMES DE TOUTE DISPOSITION DU PRÉSENT EULA OU RELATIVEMENT À UNE TELLE DISPOSITION, MÊME EN CAS DE FAUTE, DE DÉLIT CIVIL (Y COMPRIS LA NÉGLIGENCE), DE RESPONSABILITÉ STRICTE, DE VIOLATION DE CONTRAT OU DE VIOLATION DE GARANTIE DE MICROSOFT OU DE TOUT FOURNISSEUR ET MÊME SI MICROSOFT OU TOUT FOURNISSEUR A ÉTÉ AVISÉ DE LA POSSIBILITÉ DE TELS DOMMAGES. LIMITATION DE RESPONSABILITÉ ET RECOURS. Malgré les dommages que vous puissiez subir pour quelque motif que ce soit (notamment, tous les dommages susmentionnés et tous les dommages directs ou généraux), l'obligation intégrale de Microsoft et de l'un ou l'autre de ses fournisseurs aux termes de toute disposition du présent EULA et votre recours exclusif à l'égard de tout ce qui précède (sauf en ce qui concerne tout recours de réparation ou de remplacement choisi par Microsoft à l'égard de tout manquement à la garantie limitée) se limite au plus élevé entre les montants suivants : le montant que vous avez réellement payé pour le Produit ou 5,00 $US. Les limites, exclusions et dénis qui précèdent (y compris les clauses ci-dessus), s'appliquent dans la mesure maximale permise par les lois applicables, même si tout recours n'atteint pas son but essentiel. La présente Convention est régie par les lois de la province d'Ontario, Canada. Chacune des parties à la présente reconnaît irrévocablement la compétence des tribunaux de la province d'Ontario et consent à instituer tout litige qui pourrait découler de la présente auprès des tribunaux situés dans le district judiciaire de York, province d'Ontario. Au cas où vous auriez des questions concernant cette licence ou que vous désiriez vous mettre en rapport avec Microsoft pour quelque raison que ce soit, veuillez contacter la succursale Microsoft desservant votre pays, dont l'adresse est fournie dans ce produit, ou écrivez à : Microsoft Sales Information Center, One Microsoft Way, Redmond, Washington 98052-6399.

Page 71 of 108 PROGNOSIS IP Telephony Manager and Reporter Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1

REDISTRIBUTABLE END-USER LICENSE AGREEMENT IMPORTANT - READ CAREFULLY: These Microsoft Corporation ("Microsoft") operating system components, including any "online" or electronic documentation ("OS Components") are subject to the terms and conditions of the agreement under which you have licensed the applicable Microsoft operating system product described below (each an "End User License Agreement" or "EULA") and the terms and conditions of this Supplemental EULA. BY INSTALLING, COPYING OR OTHERWISE USING THE OS COMPONENTS, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THE APPLICABLE OPERATING SYSTEM PRODUCT EULA AND THIS SUPPLEMENTAL EULA. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT INSTALL, COPY OR USE THE OS COMPONENTS. NOTE: IF YOU DO NOT HAVE A VALIDLY LICENSED COPY OF ANY VERSION OR EDITION OF MICROSOFT WINDOWS 95, WINDOWS 98, WINDOWS NT 4.0 WINDOWS 2000 OPERATING SYSTEM OR ANY MICROSOFT OPERATING SYSTEM THAT IS A SUCCESSOR TO ANY OF THOSE OPERATING SYSTEMS (each an "OS Product"), YOU ARE NOT AUTHORIZED TO INSTALL, COPY OR OTHERWISE USE THE OS COMPONENTS AND YOU HAVE NO RIGHTS UNDER THIS SUPPLEMENTAL EULA. Capitalized terms used in this Supplemental EULA and not otherwise defined herein shall have the meanings assigned to them in the applicable OS Product EULA. General. Each of the OS Components available from this site is identified as being applicable to one or more of the OS Products. The applicable OS Components are provided to you by Microsoft to update, supplement, or replace existing functionality of the applicable OS Product. Microsoft grants you a license to use the applicable OS Components under the terms and conditions of the EULA for the applicable OS Product (which are hereby incorporated by reference except as set forth below), the terms and conditions set forth in this Supplemental EULA, and the terms and conditions of any additional end user license agreement that may accompany the individual OS Components (each an "Individual EULA"), provided that you comply with all such terms and conditions. To the extent that there is a conflict among any of these terms and conditions applicable to the OS Components, the following hierarchy shall apply: 1) the terms and conditions of the Individual EULA; 2) the terms and conditions in this Supplemental EULA; and 3) the terms and conditions of the applicable OS Product EULA.

Additional Rights and Limitations. • If you have multiple validly licensed copies of any OS Product, you may reproduce, install and use one copy of the applicable OS Components as part of the applicable OS Product on all of your computers running validly licensed copies of the applicable OS Product, provided that you use such additional copies of such OS Components in accordance with the terms and conditions above. For each validly licensed copy of the applicable OS Product, you also may reproduce one additional copy of the applicable OS Components solely for archival purposes or reinstallation of the OS Components on the same computer as the OS Components were previously installed. Microsoft retains all right, title and interest in and to the OS Components. All rights not expressly granted are reserved by Microsoft. • If you are installing the OS Components on behalf of an organization other than your own, prior to installing any of the OS Components, you must confirm that the end-user (whether an individual or a single entity) has received, read and accepted these terms and conditions. • The OS Components may contain technology that enables applications to be shared between two or more computers, even if an application is installed on only one of the computers. You may use this technology with all Microsoft application products for multi-party conferences. For non-Microsoft applications, you should consult the accompanying license agreement or contact the licensor to determine whether application sharing is permitted by the licensor. • You may conduct internal benchmark testing of the .NET Framework component of the OS Components (“.NET Component”). You may disclose the results of any benchmark test of the .NET Component, provided that you comply with the following terms: (1) you must disclose all the information necessary for replication of the tests, including complete and accurate details of your benchmark testing methodology, the test scripts/cases, tuning parameters applied, hardware and software platforms tested, the name and version number of any third party testing tool used to conduct the testing, and complete source code for the benchmark suite/harness that is developed by or for you and used to test both the .NET Component and the competing implementation(s); (2) you must disclose the date(s) that you conducted the benchmark tests, along with specific version information for all Microsoft software products tested, including the .NET Component; (3) your benchmark testing was performed using all performance

Page 72 of 108 Third-Party Software License Guide Microsoft .NET Framework 1.1 tuning and best practice guidance set forth in the product documentation and/or on Microsoft’s support web sites, and uses the latest updates, patches and fixes available for the .NET Component and the relevant Microsoft operating system; (4) it shall be sufficient if you make the disclosures provided for above at a publicly available location such as a website, so long as every public disclosure of the results of your benchmark test expressly identifies the public site containing all required disclosures; and (5) nothing in this provision shall be deemed to waive any other right that you may have to conduct benchmark testing. The foregoing obligations shall not apply to your disclosure of the results of any customized benchmark test of the .NET Component, whereby such disclosure is made under confidentiality in conjunction with a bid request by a prospective customer, such customer’s application(s) are specifically tested and the results are only disclosed to such specific customer. Notwithstanding any other agreement you may have with Microsoft, if you disclose such benchmark test results, Microsoft shall have the right to disclose the results of benchmark tests it conducts of your products that compete with the .NET Component, provided it complies with the same conditions above. IF THE APPLICABLE OS PRODUCT WAS LICENSED TO YOU BY MICROSOFT OR ANY OF ITS WHOLLY OWNED SUBSIDIARIES, THE LIMITED WARRANTY (IF ANY) INCLUDED IN THE APPLICABLE OS PRODUCT EULA APPLIES TO THE APPLICABLE OS COMPONENTS PROVIDED THE APPLICABLE OS COMPONENTS HAVE BEEN LICENSED BY YOU WITHIN THE TERM OF THE LIMITED WARRANTY IN THE APPLICABLE OS PRODUCT EULA. HOWEVER, THIS SUPPLEMENTAL EULA DOES NOT EXTEND THE TIME PERIOD FOR WHICH THE LIMITED WARRANTY IS PROVIDED. IF THE APPLICABLE OS PRODUCT WAS LICENSED TO YOU BY AN ENTITY OTHER THAN MICROSOFT OR ANY OF ITS WHOLLY OWNED SUBSIDIARIES, MICROSOFT DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE APPLICABLE OS COMPONENTS AS FOLLOWS: DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND ITS SUPPLIERS PROVIDE TO YOU THE OS COMPONENTS, AND ANY (IF ANY) SUPPORT SERVICES RELATED TO THE OS COMPONENTS ("SUPPORT SERVICES") AS IS AND WITH ALL FAULTS; AND MICROSOFT AND ITS SUPPLIERS HEREBY DISCLAIM WITH RESPECT TO THE OS COMPONENTS AND SUPPORT SERVICES ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, ANY (IF ANY) WARRANTIES, DUTIES OR CONDITIONS OF OR RELATED TO: MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, LACK OF VIRUSES, ACCURACY OR COMPLETENESS OF RESPONSES, RESULTS, WORKMANLIKE EFFORT AND LACK OF NEGLIGENCE. ALSO THERE IS NO WARRANTY, DUTY OR CONDITION OF TITLE, QUIET ENJOYMENT, QUIET POSSESSION, CORRESPONDENCE TO DESCRIPTION OR NON- INFRINGEMENT. THE ENTIRE RISK ARISING OUT OF USE OR PERFORMANCE OF THE OS COMPONENTS AND ANY SUPPORT SERVICES REMAINS WITH YOU. EXCLUSION OF INCIDENTAL, CONSEQUENTIAL AND CERTAIN OTHER DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MICROSOFT OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR: LOSS OF PROFITS, LOSS OF CONFIDENTIAL OR OTHER INFORMATION, BUSINESS INTERRUPTION, PERSONAL INJURY, LOSS OF PRIVACY, FAILURE TO MEET ANY DUTY (INCLUDING OF GOOD FAITH OR OF REASONABLE CARE), NEGLIGENCE, AND ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER) ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE OS COMPONENTS OR THE SUPPORT SERVICES, OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES, OR OTHERWISE UNDER OR IN CONNECTION WITH ANY PROVISION OF THIS SUPPLEMENTAL EULA, EVEN IF MICROSOFT OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. LIMITATION OF LIABILITY AND REMEDIES. NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED ABOVE AND ALL DIRECT OR GENERAL DAMAGES), THE ENTIRE LIABILITY OF MICROSOFT AND ANY OF ITS SUPPLIERS UNDER ANY PROVISION OF THIS SUPPLEMENTAL EULA AND YOUR EXCLUSIVE REMEDY FOR ALL OF THE FOREGOING SHALL BE LIMITED TO ACTUAL DAMAGES INCURRED BY YOU BASED ON REASONABLE RELIANCE UP TO THE GREATER OF THE AMOUNT ACTUALLY PAID BY YOU FOR THE OS COMPONENTS OR U.S.$5.00. THE FOREGOING LIMITATIONS, EXCLUSIONS AND DISCLAIMERS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE.

Page 73 of 108 PROGNOSIS IP Telephony Manager and Reporter Microsoft SQL Server 2000 Desktop Engine Microsoft SQL Server 2000 Desktop Engine

END-USER LICENSE AGREEMENT

Microsoft SQL Server 2000 Desktop Engine Redistributable Code IMPORTANT - READ CAREFULLY: This EULA is a legal agreement between you and Microsoft Corporation for the Microsoft software identified above and that accompanies this EULA, which includes computer software and may include associated media, printed materials, “online” and electronic documentation (“Software”). YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA BY INSTALLING, COPYING, OR OTHERWISE USING THE SOFTWARE. IF YOU DO NOT AGREE, DO NOT INSTALL, COPY, OR USE THE SOFTWARE.

Software LICENSE 1. GRANTS OF LICENSE. Microsoft grants you the rights described in this EULA provided that you comply with all terms and conditions of this EULA. 1.1 General License Grant. Microsoft grants to you a nonexclusive, limited, non-transferable, royalty free license to install and use the Software. 1.2 Documentation. You may make and use an unlimited number of copies of any documentation, provided that such copies shall be used only for personal purposes and are not to be republished or distributed (either in hard copy or electronic form) beyond your premises. 2. ADDITIONAL LICENSE RIGHTS -- REDISTRIBUTABLE CODE. In addition to the rights granted in Section 1, certain portions of the Software, as described in this Section 2, are provided to you with additional license rights. These additional license rights are conditioned upon your compliance with the distribution requirements and license restrictions described in Section 3. Microsoft grants you a nonexclusive, royalty-free right to reproduce and distribute the object code form of any portion of the Software listed in REDIST.TXT (“Redistributable Code”). For general redistribution requirements for Redistributable Code, see Section 3.1, below. 3. LICENSE RESTRICTIONS -- DISTRIBUTION REQUIREMENTS. If you choose to exercise your rights under Section 2, any redistribution by you is subject to your compliance with the following terms. 3.1 If you are authorized and choose to redistribute Redistributable Code (collectively, the “Redistributables”) as described in Section 2, you agree: (i) to distribute the Redistributables only in object code form and in conjunction with and as a part of a software application product developed by you that adds significant and primary functionality to the Redistributables (“Licensee Software”); (ii) that the Redistributables only operate in conjunction with Microsoft Windows platforms; (iii) to distribute the Licensee Software containing the Redistributables pursuant to an end user license agreement (which may be “break-the-seal”, “click-wrap” or signed), with terms no less protective than those contained in this EULA; (iv) not to use Microsoft’s name, logo, or trademarks to market the Licensee Software; (v) to display your own valid copyright notice which shall be sufficient to protect Microsoft’s copyright in the Software; (vi) not to remove or obscure any copyright, trademark or patent notices that appear on the Software as delivered to you; (vii) to indemnify, hold harmless, and defend Microsoft from and against any claims or lawsuits, including attorney’s fees, that arise or result from the use or distribution of the Licensee Software; (viii) otherwise comply with the terms of this EULA; and (ix) agree that Microsoft reserves all rights not expressly granted.

You also agree not to permit further distribution of the Redistributables by your end users except you may permit further redistribution of the Redistributables by your distributors to your end-user customers if your distributors only distribute the Redistributables in conjunction with, and as part of, the Licensee Software and you and your distributors comply with all other terms of this EULA.

Page 74 of 108 Third-Party Software License Guide Microsoft SQL Server 2000 Desktop Engine 3.2 If you use the Redistributables, then in addition to your compliance with the applicable distribution requirements described for the Redistributables, the following also applies. Your license rights to the Redistributables are conditioned upon your (i) not incorporating Identified Software into or combining Identified Software with the Redistributables or a derivative work thereof; (ii) not distributing Identified Software in conjunction with the Redistributables or a derivative work thereof; and (iii) not using Identified Software in the development of a derivative work of the Redistributables. “Identified Software” means software which is licensed pursuant to terms that directly or indirectly (A) create, or purport to create, obligations for Microsoft with respect to the Redistributables or derivative work thereof or (B) grant, or purport to grant, to any third party any rights or immunities under Microsoft’s intellectual property or proprietary rights in the Redistributables or derivative work thereof. Identified Software includes, without limitation, any software that requires as a condition of its use, modification and/or distribution, that any other software incorporated into, derived from or distributed with such software must also be (1) disclosed or distributed in source code form; (2) licensed for the purpose of making derivative works; or (3) redistributable at no charge. 4. RESERVATION OF RIGHTS AND OWNERSHIP. Microsoft reserves all rights not expressly granted to you in this EULA. The Software is protected by copyright and other intellectual property laws and treaties. Microsoft or its suppliers own the title, copyright, and other intellectual property rights in the Software. The Software is licensed, not sold. 5. LIMITATIONS ON REVERSE ENGINEERING, DECOMPILATION, AND DISASSEMBLY. You may not reverse engineer, decompile, or disassemble the Software, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation. 6. NO RENTAL/COMMERCIAL HOSTING. You may not rent, lease, lend or provide commercial hosting services with the Software. 7. PRODUCT SUPPORT SERVICES/CONSENT TO USE OF DATA. Microsoft may provide you with product support services related to the Software. Use of any such support services is governed by the Microsoft policies and programs described in the user manual, in online documentation, on Microsoft’s support webpage, or in other Microsoft-provided materials. Any software Microsoft may provide you as part of support services are governed by this EULA, unless separate terms are provided. Except as specifically provided, this EULA does not obligate Microsoft to provide any support services or to support any software provided as part of those services. You agree that Microsoft and its affiliates may collect and use technical information gathered as part of the product support services provided to you, if any, related to the Software. Microsoft may use this information solely to improve our products or to provide customized services or technologies to you and will not disclose this information in a form that personally identifies you. 8. ADDITIONAL SOFTWARE/SERVICES. This EULA applies to updates, supplements, add-on components, or Internet-based services components, of the Software that Microsoft may provide to you or make available to you after the date you obtain your initial copy of the Software, unless we provide other terms along with the update, supplement, add-on component, or Internet-based services component. Microsoft reserves the right to discontinue any Internet-based services provided to you or made available to you through the use of the Software. 9. EXPORT RESTRICTIONS. You acknowledge that the Software is subject to U.S. export jurisdiction. You agree to comply with all applicable international and national laws that apply to the Software, including the U.S. Export Administration Regulations, as well as end-user, end-use, and destination restrictions issued by U.S. and other governments. For additional information see . 10. SOFTWARE TRANSFER. The initial user of the Software may make a one-time permanent transfer of this EULA and Software to another end user, provided the initial user retains no copies of the Software. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the Software must agree to all the EULA terms. 11. TERMINATION. Without prejudice to any other rights, Microsoft may terminate this EULA if you fail to comply with the terms and conditions of this EULA. In such event, you must destroy all copies of the Software and all of its component parts.

Page 75 of 108 PROGNOSIS IP Telephony Manager and Reporter Microsoft SQL Server 2000 Desktop Engine 12. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND ITS SUPPLIERS PROVIDE THE SOFTWARE AND SUPPORT SERVICES (IF ANY) AS IS AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, ANY (IF ANY) IMPLIED WARRANTIES, DUTIES OR CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF RELIABILITY OR AVAILABILITY, OF ACCURACY OR COMPLETENESS OF RESPONSES, OF RESULTS, OF WORKMANLIKE EFFORT, OF LACK OF VIRUSES, AND OF LACK OF NEGLIGENCE, ALL WITH REGARD TO THE SOFTWARE, AND THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT OR OTHER SERVICES, INFORMATION, SOFTWARE, AND RELATED CONTENT THROUGH THE SOFTWARE OR OTHERWISE ARISING OUT OF THE USE OF THE SOFTWARE. ALSO, THERE IS NO WARRANTY OR CONDITION OF TITLE, QUIET ENJOYMENT, QUIET POSSESSION, CORRESPONDENCE TO DESCRIPTION OR NON-INFRINGEMENT WITH REGARD TO THE SOFTWARE. THE ENTIRE RISK AS TO THE QUALITY, OR ARISING OUT OF THE USE OR PERFORMANCE OF THE SOFTWARE AND ANY SUPPORT SERVICES REMAINS WITH YOU. 13. EXCLUSION OF INCIDENTAL, CONSEQUENTIAL AND CERTAIN OTHER DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MICROSOFT OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY, FOR LOSS OF PRIVACY, FOR FAILURE TO MEET ANY DUTY INCLUDING OF GOOD FAITH OR OF REASONABLE CARE, FOR NEGLIGENCE, AND FOR ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER) ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE, THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT OR OTHER SERVICES, INFORMATON, SOFTWARE, AND RELATED CONTENT THROUGH THE SOFTWARE OR OTHERWISE ARISING OUT OF THE USE OF THE SOFTWARE, OR OTHERWISE UNDER OR IN CONNECTION WITH ANY PROVISION OF THIS EULA, EVEN IN THE EVENT OF THE FAULT, TORT (INCLUDING NEGLIGENCE), MISREPRESENTATION, STRICT LIABILITY, BREACH OF CONTRACT OR BREACH OF WARRANTY OF MICROSOFT OR ANY SUPPLIER, AND EVEN IF MICROSOFT OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 14. LIMITATION OF LIABILITY AND REMEDIES. NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT OR ANYTHING ELSE), THE ENTIRE LIABILITY OF MICROSOFT AND ANY OF ITS SUPPLIERS UNDER ANY PROVISION OF THIS EULA AND YOUR EXCLUSIVE REMEDY HEREUNDER SHALL BE LIMITED TO THE GREATER OF THE ACTUAL DAMAGES YOU INCUR IN REASONABLE RELIANCE ON THE SOFTWARE UP TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE OR US$5.00. THE FOREGOING LIMITATIONS, EXCLUSIONS AND DISCLAIMERS (INCLUDING SECTIONS 12 AND 13) SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE. 15. U.S. GOVERNMENT LICENSE RIGHTS. All Software provided to the U.S. Government pursuant to solicitations issued on or after December 1, 1995 is provided with the commercial license rights and restrictions described elsewhere herein. All Software provided to the U.S. Government pursuant to solicitations issued prior to December 1, 1995 is provided with “Restricted Rights” as provided for in FAR, 48 CFR 52.227-14 (JUNE 1987) or DFAR, 48 CFR 252.227-7013 (OCT 1988), as applicable. 16. APPLICABLE LAW. If you acquired this Software in the United States, this EULA is governed by the laws of the State of Washington. If you acquired this Software in Canada, unless expressly prohibited by local law, this EULA is governed by the laws in force in the Province of Ontario, Canada; and, in respect of any dispute which may arise hereunder, you consent to the jurisdiction of the federal and provincial courts sitting in Toronto, Ontario. If you acquired this Software in the European Union, Iceland, Norway, or Switzerland, then local law applies. If you acquired this Software in any other country, then local law may apply.

Page 76 of 108 Third-Party Software License Guide Microsoft SQL Server 2000 Desktop Engine 17. ENTIRE AGREEMENT; SEVERABILITY. This EULA (including any addendum or amendment to this EULA which is included with the Software) are the entire agreement between you and Microsoft relating to the Software and the support services (if any) and they supersede all prior or contemporaneous oral or written communications, proposals and representations with respect to the Software or any other subject matter covered by this EULA. To the extent the terms of any Microsoft policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control. If any provision of this EULA is held to be void, invalid, unenforceable or illegal, the other provisions shall continue in full force and effect.

Si vous avez acquis votre logiciel Microsoft au CANADA : DÉNI DE GARANTIES. Dans la mesure maximale permise par les lois applicables, le Logiciel et les services de soutien technique (le cas échéant) sont fournis TELS QUELS ET AVEC TOUS LES DÉFAUTS par Microsoft et ses fournisseurs, lesquels par les présentes dénient toutes autres garanties et conditions expresses, implicites ou en vertu de la loi, notamment, mais sans limitation, (le cas échéant) les garanties, devoirs ou conditions implicites de qualité marchande, d’adaptation à une fin usage particulièere, de fiabilité ou de disponibilité, d’exactitude ou d’exhaustivité des réponses, des résultats, des efforts déployés selon les règles de l’art, d’absence de virus et d’absence de négligence, le tout à l’égard du Logiciel et de la prestation des services de soutien technique ou de l’omission de la ’une telle prestation des services de soutien technique ou à l’égard de la fourniture ou de l’omission de la fourniture de tous autres services, renseignements, logiciels, et contenu qui s’y rapporte grâce au Logiciel ou provenant autrement de l’utilisation du Logiciel . PAR AILLEURS, IL N’Y A AUCUNE GARANTIE OU CONDITION QUANT AU TITRE DE PROPRIÉTÉ, À LA JOUISSANCE OU LA POSSESSION PAISIBLE, À LA CONCORDANCE À UNE DESCRIPTION NI QUANT À UNE ABSENCE DE CONTREFAÇON CONCERNANT LE LOGICIEL. EXCLUSION DES DOMMAGES ACCESSOIRES, INDIRECTS ET DE CERTAINS AUTRES DOMMAGES. DANS LA MESURE MAXIMALE PERMISE PAR LES LOIS APPLICABLES, EN AUCUN CAS MICROSOFT OU SES FOURNISSEURS NE SERONT RESPONSABLES DES DOMMAGES SPÉCIAUX, CONSÉCUTIFS, ACCESSOIRES OU INDIRECTS DE QUELQUE NATURE QUE CE SOIT (NOTAMMENT, LES DOMMAGES À L’ÉGARD DU MANQUE À GAGNER OU DE LA DIVULGATION DE RENSEIGNEMENTS CONFIDENTIELS OU AUTRES, DE LA PERTE D’EXPLOITATION, DE BLESSURES CORPORELLES, DE LA VIOLATION DE LA VIE PRIVÉE, DE L’OMISSION DE REMPLIR TOUT DEVOIR, Y COMPRIS D’AGIR DE BONNE FOI OU D’EXERCER UN SOIN RAISONNABLE, DE LA NÉGLIGENCE ET DE TOUTE AUTRE PERTE PÉCUNIAIRE OU AUTRE PERTE DE QUELQUE NATURE QUE CE SOIT) SE RAPPORTANT DE QUELQUE MANIÈRE QUE CE SOIT À L’UTILISATION DU LOGICIEL OU À L’INCAPACITÉ DE S’EN SERVIR, À LA PRESTATION OU À L’OMISSION DE LA ’UNE TELLE PRESTATION DE SERVICES DE SOUTIEN TECHNIQUE OU À LA FOURNITURE OU À L’OMISSION DE LA FOURNITURE DE TOUS AUTRES SERVICES, RENSEIGNEMENTS, LOGICIELS, ET CONTENU QUI S’Y RAPPORTE GRÂCE AU LOGICIEL OU PROVENANT AUTREMENT DE L’UTILISATION DU LOGICIEL OU AUTREMENT AUX TERMES DE TOUTE DISPOSITION DE LA U PRÉSENTE CONVENTION EULA OU RELATIVEMENT À UNE TELLE DISPOSITION, MÊME EN CAS DE FAUTE, DE DÉLIT CIVIL (Y COMPRIS LA NÉGLIGENCE), DE RESPONSABILITÉ STRICTE, DE VIOLATION DE CONTRAT OU DE VIOLATION DE GARANTIE DE MICROSOFT OU DE TOUT FOURNISSEUR ET MÊME SI MICROSOFT OU TOUT FOURNISSEUR A ÉTÉ AVISÉ DE LA POSSIBILITÉ DE TELS DOMMAGES. LIMITATION DE RESPONSABILITÉ ET RECOURS. MALGRÉ LES DOMMAGES QUE VOUS PUISSIEZ SUBIR POUR QUELQUE MOTIF QUE CE SOIT (NOTAMMENT, MAIS SANS LIMITATION, TOUS LES DOMMAGES SUSMENTIONNÉS ET TOUS LES DOMMAGES DIRECTS OU GÉNÉRAUX OU AUTRES), LA SEULE RESPONSABILITÉ ’OBLIGATION INTÉGRALE DE MICROSOFT ET DE L’UN OU L’AUTRE DE SES FOURNISSEURS AUX TERMES DE TOUTE DISPOSITION DEU LA PRÉSENTE CONVENTION EULA ET VOTRE RECOURS EXCLUSIF À L’ÉGARD DE TOUT CE QUI PRÉCÈDE SE LIMITE AU PLUS ÉLEVÉ ENTRE LES MONTANTS SUIVANTS : LE MONTANT QUE VOUS AVEZ RÉELLEMENT PAYÉ POUR LE LOGICIEL OU 5,00 $US. LES LIMITES, EXCLUSIONS ET DÉNIS QUI PRÉCÈDENT (Y COMPRIS LES CLAUSES CI-DESSUS), S’APPLIQUENT DANS LA MESURE MAXIMALE PERMISE PAR LES LOIS APPLICABLES, MÊME SI TOUT RECOURS N’ATTEINT PAS SON BUT ESSENTIEL. À moins que cela ne soit prohibé par le droit local applicable, la présente Convention est régie par les lois de la province d’Ontario, Canada. Vous consentez Chacune des parties à la présente reconnaît irrévocablement à la compétence des tribunaux fédéraux et provinciaux siégeant à Toronto, dans de la province d’Ontario et consent à instituer tout litige qui pourrait découler de la présente auprès des tribunaux situés dans le district judiciaire de York, province d’Ontario.

Page 77 of 108 PROGNOSIS IP Telephony Manager and Reporter Microsoft SQL Server 2000 Desktop Engine Au cas où vous auriez des questions concernant cette licence ou que vous désiriez vous mettre en rapport avec Microsoft pour quelque raison que ce soit, veuillez utiliser l’information contenue dans le Logiciel pour contacter la filiale de succursale Microsoft desservant votre pays, dont l’adresse est fournie dans ce produit, ou visitez écrivez à : Microsoft sur le World Wide Web à http://www.microsoft.comSales Information Center, One Microsoft Way, Redmond, Washington 98052-6399.

Page 78 of 108 Third-Party Software License Guide Microsoft SQL Server 2005 Express Microsoft SQL Server 2005 Express

SOFTWARE LICENSE TERMS MICROSOFT SQL SERVER 2005 EXPRESS EDITION MICROSOFT SQL SERVER 2005 EXPRESS EDITION WITH ADVANCED SERVICES MICROSOFT SQL SERVER 2005 EXPRESS TOOLKIT MICROSOFT SQL SERVER 2005 MANAGEMENT STUDIO EXPRESS These license terms are an agreement between Microsoft Corporation (or based on where you live, one of its affiliates) and you. Please read them. They apply to the software named above, which includes the media on which you received it, if any. The terms also apply to any Microsoft • updates, • supplements, • Internet-based services, and • support services for this software, unless other terms accompany those items. If so, those terms apply. BY USING THE SOFTWARE, YOU ACCEPT THESE TERMS. IF YOU DO NOT ACCEPT THEM, DO NOT USE THE SOFTWARE. If you comply with these license terms, you have the rights below. 1. INSTALLATION AND USE RIGHTS (a) Installation and Use. You may install and use any number of copies of the software on your devices. (b) Included Microsoft Programs. The software contains other Microsoft programs. These license terms apply to your use of those programs. 2. ADDITIONAL LICENSING REQUIREMENTS AND/OR USE RIGHTS. (a) Distributable Code. You are permitted to distribute the software in programs you develop if you comply with the terms below. i. Right to Use and Distribute. The software is “Distributable Code.” • Distributable Code. You may copy and distribute the object code form of the software. You may not modify the software, and your programs must include a complete copy of the software, including set-up. • Third Party Distribution. You may permit distributors of your programs to copy and distribute the Distributable Code as part of those programs. ii. Distribution Requirements. For any Distributable Code you distribute, you must • add significant primary functionality to it in your programs; • require distributors and external end users to agree to terms that protect it at least as much as this agreement; • display your valid copyright notice on your programs; • indemnify, defend, and hold harmless Microsoft from any claims, including attorneys’ fees, related to the distribution or use of your programs; and • if the software is Microsoft SQL Server 2005 Management Studio Express or Microsoft SQL Server 2005 Express Toolkit, distribute it with either:

- Microsoft SQL Server 2005 Express Edition or

- Microsoft SQL Server 2005 Express Edition with Advanced Services.

Page 79 of 108 PROGNOSIS IP Telephony Manager and Reporter Microsoft SQL Server 2005 Express

iii. Distribution Restrictions. You may not • alter any copyright, trademark or patent notice in the Distributable Code; • use Microsoft’s trademarks in your programs’ names or in a way that suggests your programs come from or are endorsed by Microsoft; • distribute Distributable Code to run on a platform other than the Windows platform; • include Distributable Code in malicious, deceptive or unlawful programs; or • modify or distribute the source code of any Distributable Code so that any part of it becomes subject to an Excluded License. An Excluded License is one that requires, as a condition of use, modification or distribution, that

- the code be disclosed or distributed in source code form; or

- others have the right to modify it. 3. INTERNET-BASED SERVICES. Microsoft provides Internet-based services with the software. It may change or cancel them at any time. 4. SCOPE OF LICENSE. The software is licensed, not sold. This agreement only gives you some rights to use the software. Microsoft reserves all other rights. Unless applicable law gives you more rights despite this limitation, you may use the software only as expressly permitted in this agreement. In doing so, you must comply with any technical limitations in the software that only allow you to use it in certain ways. You may not • disclose the results of any benchmark tests of the software to any third party without Microsoft’s prior written approval; • work around any technical limitations in the software; • reverse engineer, decompile or disassemble the software, except and only to the extent that applicable law expressly permits, despite this limitation; • make more copies of the software than specified in this agreement or allowed by applicable law, despite this limitation; • publish the software for others to copy; or • rent, lease or lend the software. 5. BACKUP COPY. You may make one backup copy of the software. You may use it only to reinstall the software. 6. DOCUMENTATION. Any person that has valid access to your computer or internal network may copy and use the documentation for your internal, reference purposes. 7. TRANSFER TO A THIRD PARTY. The first user of the software may transfer it and this agreement directly to a third party. Before the transfer, that party must agree that this agreement applies to the transfer and use of the software. The first user must uninstall the software before transferring it separately from the device. The first user may not retain any copies. 8. EXPORT RESTRICTIONS. The software is subject to United States export laws and regulations. You must comply with all domestic and international export laws and regulations that apply to the software. These laws include restrictions on destinations, end users and end use. For additional information, see http://www.microsoft.com/exporting. 9. SUPPORT SERVICES. Because this software is “as is,” we may not provide support services for it. 10. ENTIRE AGREEMENT. This agreement, and the terms for supplements, updates, Internet-based services and support services that you use, are the entire agreement for the software and support services.

Page 80 of 108 Third-Party Software License Guide Microsoft SQL Server 2005 Express 11. APPLICABLE LAW. (a) United States. If you acquired the software in the United States, Washington state law governs the interpretation of this agreement and applies to claims for breach of it, regardless of conflict of laws principles. The laws of the state where you live govern all other claims, including claims under state consumer protection laws, unfair competition laws, and in tort. (b) Outside the United States. If you acquired the software in any other country, the laws of that country apply. 12. LEGAL EFFECT. This agreement describes certain legal rights. You may have other rights under the laws of your country. You may also have rights with respect to the party from whom you acquired the software. This agreement does not change your rights under the laws of your country if the laws of your country do not permit it to do so. 13. DISCLAIMER OF WARRANTY. The software is licensed “as-is.” You bear the risk of using it. Microsoft gives no express warranties, guarantees or conditions. You may have additional consumer rights under your local laws which this agreement cannot change. To the extent permitted under your local laws, Microsoft excludes the implied warranties of merchantability, fitness for a particular purpose and non-infringement. 14. LIMITATION ON AND EXCLUSION OF REMEDIES AND DAMAGES. You can recover from Microsoft and its suppliers only direct damages up to U.S. $5.00. You cannot recover any other damages, including consequential, lost profits, special, indirect or incidental damages. This limitation applies to • anything related to the software, services, content (including code) on third party Internet sites, or third party programs; and • claims for breach of contract, breach of warranty, guarantee or condition, strict liability, negligence, or other tort to the extent permitted by applicable law. It also applies even if Microsoft knew or should have known about the possibility of the damages. The above limitation or exclusion may not apply to you because your country may not allow the exclusion or limitation of incidental, consequential or other damages.

Page 81 of 108 PROGNOSIS IP Telephony Manager and Reporter Microsoft Installer Software Development Kit Microsoft Installer Software Development Kit

END-USER LICENSE AGREEMENT IMPORTANT-READ CAREFULLY: This Microsoft End-User License Agreement ("EULA") is a legal agreement between you (either an individual or a single entity) and Microsoft Corporation for the Microsoft software product identified above, which includes computer software and associated media and printed materials, and may include "online" or electronic documentation ("SOFTWARE PRODUCT" or "SOFTWARE"). By installing, copying, or otherwise using the SOFTWARE PRODUCT, you agree to be bound by the terms of this EULA. If you do not agree to the terms of this EULA; promptly return the unused SOFTWARE PRODUCT to the place from which you obtained it for a full refund; or if you received the SOFTWARE PRODUCT as part of a subscription or other service from Microsoft, you may cancel the subscription and receive a pro rata portion of the subscription price.

Software License The SOFTWARE PRODUCT is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. The SOFTWARE PRODUCT is licensed, not sold. 1. GRANT OF LICENSE. This EULA grants you the following limited, non-exclusive rights: Software Product. You may install and use the SOFTWARE PRODUCT on a single computer solely for the purpose of developing applications for use with Microsoft(R) Windows(R) or Windows NT(R) ("Application"). You may not use the SOFTWARE PRODUCT to create files which are not compatible with the Microsoft Windows Installer file format. Microsoft Developer Network Subscriber. If you acquired the SOFTWARE PRODUCT through a subscription to the Microsoft Developer Network, and you are either an individual developer or an individual designated within a single entity, you are granted the following additional rights with respect to the SOFTWARE PRODUCT: (a) you may make and use copies of the SOFTWARE PRODUCT on up to ten (10) separate computers, provided that you are the only individual using the SOFTWARE PRODUCT on each such computer, and (b) if you are a single entity, you may designate one individual within your organization to have the right to use the SOFTWARE PRODUCT in the manner described herein. Sample Code. You may modify the sample source code located in the SOFTWARE PRODUCT's "SAMPLES" directory ("Sample Code") to design, develop, and test your Application. Redistributable Code. Portions of the SOFTWARE PRODUCT in the "REDIST" directory are designated as "Redistributable Code." You may reproduce and distribute the Redistributable Code provided you comply with the Distribution Requirements described below. Distribution Requirements. You may copy and redistribute the Redistributable Code (collectively "REDISTRIBUTABLE COMPONENTS") as described above, provided that (a) you distribute the REDISTRIBUTABLE COMPONENTS only in conjunction with, and as a part of, your Application; (b) your Application adds significant and primary functionality to the REDISTRIBUTABLE COMPONENTS; (c) the REDISTRIBUTABLE COMPONENTS only operate in conjunction with a valid copy of Microsoft Windows or Windows NT; (d) the Application does not allow the use of the REDISTRIBUTABLE COMPONENTS for files which are not compatible with the Microsoft Windows Installer; (e) the executable code in the REDIST directory may be redistributed unmodified in conjunction with your Application provided that your Application adds significant and primary functionality to the REDISTRIBUTABLE COMPONENTS; (f) the library code in the LIB directory may only be redistributed when linked into your Application; (g) you do not use Microsoft's name, logo, or trademarks to market your Application; (h) you include a valid copyright notice on your Application; and (i) you agree to indemnify, hold harmless, and defend Microsoft from and against any claims or lawsuits, including attorneys' fees, that arise or result from the use or distribution of your Application. Contact Microsoft for the applicable royalties due and other licensing terms for all other uses and/or distribution of the REDISTRIBUTABLE COMPONENTS. Microsoft reserves all rights not expressly granted to you.

Page 82 of 108 Third-Party Software License Guide Microsoft Installer Software Development Kit 2. COPYRIGHT. All rights, title, and copyrights in and to the SOFTWARE PRODUCT (including, but not limited to, any images, photographs, animations, video, audio, music, text, and "applets" incorporated into the SOFTWARE PRODUCT) and any copies of the SOFTWARE PRODUCT are owned by Microsoft or its suppliers. The SOFTWARE PRODUCT is protected by copyright laws and international treaty provisions. Therefore, you must treat the SOFTWARE PRODUCT like any other copyrighted material, except that you may either (a) make one copy of the SOFTWARE PRODUCT solely for backup or archival purposes, or (b) install the SOFTWARE PRODUCT on a single computer, provided you keep the original solely for backup or archival purposes. You may not copy the printed materials accompanying the SOFTWARE PRODUCT. 3. PRERELEASE CODE. The SOFTWARE PRODUCT may contain PRERELEASE CODE that is not at the level of performance and compatibility of the final, generally available, product offering. These portions of the SOFTWARE PRODUCT may not operate correctly and may be substantially modified prior to first commercial shipment. Microsoft is not obligated to make this or any later version of the SOFTWARE PRODUCT commercially available. Microsoft grants you the right to distribute test versions of your Application created using the PRERELEASE CODE provided you comply with the Distribution Requirements described in Section 1 and the following additional provisions: (a) you must mark the test version of your Application "BETA" and (b) you are solely responsible for updating your customers with versions of your Application that operate satisfactorily with the final commercial release of the PRERELEASE CODE. 4. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS. Limitations on Reverse-Engineering, Decompilation, and Disassembly. You may not reverse- engineer, decompile, or disassemble the SOFTWARE PRODUCT, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation. Rental. You may not rent or lease the SOFTWARE PRODUCT. Software Transfer. You may permanently transfer all of your rights under this EULA, provided you retain no copies, you transfer all of the SOFTWARE PRODUCT (including all component parts, the media and printed materials, any upgrades, this EULA, and, if applicable, the Certificate of Authenticity), and the recipient agrees to the terms of this EULA. If the SOFTWARE PRODUCT is an upgrade, any transfer must include all prior versions of the SOFTWARE PRODUCT. Termination. Without prejudice to any other rights, Microsoft may terminate this EULA if you fail to comply with the terms and conditions of this EULA. In such event, you must destroy all copies of the SOFTWARE PRODUCT and all of its component parts. 5. EXPORT RESTRICTIONS. You agree that neither you nor your customers intend to or will, directly or indirectly, export or transmit (a) the SOFTWARE PRODUCT or related documentation and technical data, or (b) your Application as described in Section 1 of this EULA (or any part thereof), or process, or service that is the direct product of the SOFTWARE PRODUCT to any country to which such export or transmission is restricted by any applicable U.S. regulation or statute, without the prior written consent, if required, of the Bureau of Export Administration of the U.S. Department of Commerce, or such other governmental entity as may have jurisdiction over such export or transmission. 6. U.S. GOVERNMENT RESTRICTED RIGHTS. The SOFTWARE PRODUCT and documentation are provided with RESTRICTED RIGHTS. Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of The Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 or subparagraphs (c)(1) and (2) of the Commercial Computer Software - Restricted Rights at 48 CFR 52.227-19, as applicable. Manufacturer is Microsoft Corporation/One Microsoft Way/Redmond, WA 98052-6399.

Page 83 of 108 PROGNOSIS IP Telephony Manager and Reporter Microsoft Installer Software Development Kit

Miscellaneous If you acquired this product in the United States, this EULA is governed by the laws of the State of Washington. If you acquired this product in Canada, this EULA is governed by the laws of the Province of Ontario, Canada. Each of the parties hereto irrevocably attorns to the jurisdiction of the courts of the Province of Ontario and further agrees to commence any litigation that may arise hereunder in the courts located in the Judicial District of York, Province of Ontario. If this product was acquired outside the United States, local law may apply. Should you have any questions concerning this EULA, or if you desire to contact Microsoft for any reason, please contact the Microsoft subsidiary serving your country, or write: Microsoft Customer Sales and Service/One Microsoft Way/Redmond, WA 98052-6399. NO WARRANTIES. To the maximum extent permitted by applicable law, Microsoft expressly disclaims any warranty for the SOFTWARE PRODUCT. The SOFTWARE PRODUCT and any related documentation are provided "as is" without warranty of any kind, either express or implied, including, without limitation, the implied warranties of merchantability or fitness for a particular purpose. The entire risk arising out of use or performance of the SOFTWARE PRODUCT remains with you. LIMITATION OF LIABILITY. Microsoft's entire liability and your exclusive remedy under this EULA shall not exceed five dollars (US$5.00). NO LIABILITY FOR CONSEQUENTIAL DAMAGES. To the maximum extent permitted by applicable law, in no event shall Microsoft or its suppliers be liable for any damages whatsoever (including, without limitation, damages for loss of business profit, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of, or inability to use, this Microsoft product, even if Microsoft has been advised of the possibility of such damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

Si vous avez acquis votre produit Microsoft au CANADA, la garantie limitée suivante vous concerne: GARANTIE LIMITÉE EXCLUSION DE GARANTIES. Microsoft renonce entièrement à toute garantie pour le LOGICIEL. Le LOGICIEL et toute autre documentation s'y rapportant sont fournis « comme tels » sans aucune garantie quelle qu'elle soit, expresse ou implicite, y compris, mais ne se limitant pas aux garanties implicites de la qualité marchande ou un usage particulier. Le risque total découlant de l'utilisation ou de la performance du LOGICIEL est entre vos mains. RESPONSABILITÉ LIMITÉE. La seule obligation de Microsoft et votre recours exclusif concernant ce contrat n'excèderont pas cinq dollars (US$5.00). ABSENCE DE RESPONSABILITÉ POUR LES DOMMAGES INDIRECTS. Microsoft ou ses fournisseurs ne pourront être tenus responsables en aucune circonstance de tout dommage quel qu'il soit (y compris mais non de façon limitative les dommages directs ou indirects causés par la perte de bénéfices commerciaux, l'interruption des affaires, la perte d'information commerciale ou toute autre perte pécuniaire) résultant de l'utilisation ou de l'impossibilité d'utilisation de ce produit, et ce, même si la société Microsoft a été avisée de l'éventualité de tels dommages. Certains états/juridictions ne permettent pas l'exclusion ou la limitation de responsabilité relative aux dommages indirects ou consécutifs, et la limitation ci-dessus peut ne pas s'appliquer à votre égard. La présente Convention est régie par les lois de la province d'Ontario, Canada. Chacune des parties à la Convention reconnaît irrévocablement la compétence des tribunaux de la province d'Ontario et consent à instituer tout litige qui pourrait découler de la Convention auprès des tribunaux situés dans le district judiciaire de York, province d'Ontario. Au cas où vous auriez des questions concernant cette licence ou que vous désiriez vous mettre en rapport avec Microsoft pour quelque raison que ce soit, veuillez contacter la succursale Microsoft desservant votre pays, dont l'adresse est fournie dans ce produit, ou écrire à: Microsoft Customer Sales and Service, One Microsoft Way, Redmond, Washington 98052-6399.

Page 84 of 108 Third-Party Software License Guide Microsoft Windows Server 2003 Resource Kit Microsoft Windows Server 2003 Resource Kit

END-USER LICENSE AGREEMENT IMPORTANT-READ CAREFULLY: This End-User License Agreement (“EULA”) is a legal agreement between you (either an individual or a single entity) and Microsoft Corporation for the Microsoft software that accompanies this EULA, which includes computer software and may include associated media, printed materials, “online” or electronic documentation, and Internet-based services (“Software”). An amendment or addendum to this EULA may accompany the Software. YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA BY INSTALLING, COPYING, OR OTHERWISE USING THE SOFTWARE. IF YOU DO NOT AGREE, DO NOT INSTALL, COPY, OR USE THE SOFTWARE.

1. GRANT OF LICENSE. Provided that you comply with all terms and conditions of this EULA, Microsoft grants you a personal, nonexclusive, royalty-free license to install and use the Software. You may install and use the Software on an unlimited number of computers so long as you are the only individual or entity using the Software. 2. RESERVATION OF RIGHTS AND OWNERSHIP. Microsoft reserves all rights not expressly granted to you in this EULA. The Software is protected by copyright and other intellectual property laws and treaties. Microsoft or its suppliers own the title, copyright, and other intellectual property rights in the Software. The Software is licensed, not sold. 3. LIMITATIONS ON REVERSE ENGINEERING, DECOMPILATION, AND DISASSEMBLY. You may not reverse engineer, decompile, or disassemble the Software, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation. 4. COMPONENT EULAS. As a kit of tools and other Microsoft software programs (each such tool or software program, a “Component”), the Software may contain one or more Components for which a separate end-user license agreement (a “Component EULA”) may appear upon installation of the applicable Component. In the event of inconsistencies between this EULA and any Component EULA, the terms of the Component EULA will control as to the applicable Component. 5. NO RENTAL/COMMERCIAL HOSTING. You may not rent, lease, lend or provide commercial hosting services with the Software. 6. CONSENT TO USE OF DATA. You agree that Microsoft and its affiliates may collect and use technical information gathered as part of the product support services provided to you, if any, related to the Software. Microsoft may use this information solely to improve our products or to provide customized services or technologies to you and will not disclose this information in a form that personally identifies you. 7. LINKS TO THIRD PARTY SITES. You may link to third party sites through the use of the Software. The third party sites are not under the control of Microsoft, and Microsoft is not responsible for the contents of any third party sites, any links contained in third party sites, or any changes or updates to third party sites. Microsoft is not responsible for webcasting or any other form of transmission received from any third party sites. Microsoft is providing these links to third party sites to you only as a convenience, and the inclusion of any link does not imply an endorsement by Microsoft of the third party site. 8. ADDITIONAL SOFTWARE/SERVICES. This EULA applies to updates, supplements, add-on components, or Internet-based services components, of the Software that Microsoft may provide to you or make available to you after the date you obtain your initial copy of the Software, unless we provide other terms along with the update, supplement, add-on component, or Internet-based services component. Microsoft reserves the right to discontinue any Internet-based services provided to you or made available to you through the use of the Software. Microsoft is not obligated to provide maintenance, technical or other support, or updates to you for the Software. 9. U.S. GOVERNMENT LICENSE RIGHTS. All Software provided to the U.S. Government pursuant to solicitations issued on or after December 1, 1995 is provided with the commercial license rights and restrictions described elsewhere herein. All Software provided to the U.S. Government pursuant to solicitations issued prior to December 1, 1995 is provided with “Restricted Rights” as provided for in FAR, 48 CFR 52.227-14 (JUNE 1987) or DFAR, 48 CFR 252.227-7013 (OCT 1988), as applicable.

Page 85 of 108 PROGNOSIS IP Telephony Manager and Reporter Microsoft Windows Server 2003 Resource Kit 10. EXPORT RESTRICTIONS. You acknowledge that the Software is subject to U.S. export jurisdiction. You agree to comply with all applicable international and national laws that apply to the Software, including the U.S. Export Administration Regulations, as well as end-user, end-use, and destination restrictions issued by U.S. and other governments. For additional information see . 11. SOFTWARE TRANSFER. The initial user of the Software may make a one-time permanent transfer of this EULA and Software to another end user, provided the initial user retains no copies of the Software. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the Software must agree to all the EULA terms. 12. TERMINATION. Without prejudice to any other rights, Microsoft may terminate this EULA if you fail to comply with the terms and conditions of this EULA. In such event, you must destroy all copies of the Software and all of its component parts. 13. DISCLAIMER OF WARRANTIES. To the maximum extent permitted by applicable law, Microsoft and its suppliers provide the Software, and support services (if any) AS IS AND WITH ALL FAULTS, and Microsoft and its suppliers hereby disclaim all OTHER warranties and conditions, whether express, implied or statutory, including, but not limited to, any (if any) IMPLIED warranties, DUTIES or conditions of MERCHANTABILITY, OF fitness for a particular purpose, OF RELIABILITY OR AVAILABILITY, OF ACCURACY OR COMPLETENESS OF RESPONSES, OF RESULTS, OF WORKMANLIKE EFFORT, OF LACK OF VIRUSES, AND OF LACK OF NEGLIGENCE, ALL WITH REGARD TO THE SOFTWARE, AND THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT OR OTHER SERVICES, INFORMATION, SOFTWARE, AND RELATED CONTENT THROUGH THE SOFTWARE OR OTHERWISE ARISING OUT OF THE USE OF THE SOFTWARE. also, there is no warranty or condition of title, quiet enjoyment, quiet possession, correspondence to description or non-infringement with regard to the Software. THE ENTIRE RISK AS TO THE QUALITY, OR ARISING OUT OF THE USE OR PERFORMANCE OF THE SOFTWARE AND ANY SUPPORT SERVICES, REMAINS WITH YOU. 14. EXCLUSION OF INCIDENTAL, CONSEQUENTIAL AND CERTAIN OTHER DAMAGES. To the maximum extent permitted by applicable law, in no event shall Microsoft or its suppliers be liable for any special, incidental, punitive, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits or confidential or other information, for business interruption, for personal injury, for loss of privacy, for failure to meet any duty including of good faith or of reasonable care, for negligence, and for any other pecuniary or other loss whatsoever) arising out of or in any way related to the use of or inability to use the SOFTWARE, the provision of or failure to provide Support OR OTHER Services, informatIon, software, and related CONTENT through the software or otherwise arising out of the use of the software, or otherwise under or in connection with any provision of this EULA, even in the event of the fault, tort (including negligence), misrepresentation, strict liability, breach of contract or breach of warranty of Microsoft or any supplier, and even if Microsoft or any supplier has been advised of the possibility of such damages. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. 15. LIMITATION OF LIABILITY AND REMEDIES. NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT OR ANYTHING ELSE), THE ENTIRE LIABILITY OF MICROSOFT AND ANY OF ITS SUPPLIERS UNDER ANY PROVISION OF THIS EULA AND YOUR EXCLUSIVE REMEDY HEREUNDER SHALL BE LIMITED TO THE GREATER OF THE ACTUAL DAMAGES YOU INCUR IN REASONABLE RELIANCE ON THE SOFTWARE UP TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE OR US$5.00. THE FOREGOING LIMITATIONS, EXCLUSIONS AND DISCLAIMERS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE. 16. APPLICABLE LAW. If you acquired this Software in the United States, this EULA is governed by the laws of the State of Washington. If you acquired this Software in Canada, unless expressly prohibited by local law, this EULA is governed by the laws in force in the Province of Ontario, Canada; and, in respect of any dispute which may arise hereunder, you consent to the jurisdiction of the federal and provincial courts sitting in Toronto, Ontario. If you acquired this Software in the European Union, Iceland, Norway, or Switzerland, then local law applies. If you acquired this Software in any other country, then local law may apply.

Page 86 of 108 Third-Party Software License Guide Microsoft Windows Server 2003 Resource Kit 17. ENTIRE AGREEMENT; SEVERABILITY. This EULA (including any addendum or amendment to this EULA which is included with the Software) are the entire agreement between you and Microsoft relating to the Software and the support services (if any) and they supersede all prior or contemporaneous oral or written communications, proposals and representations with respect to the Software or any other subject matter covered by this EULA. To the extent the terms of any Microsoft policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control. If any provision of this EULA is held to be void, invalid, unenforceable or illegal, the other provisions shall continue in full force and effect.

Page 87 of 108 PROGNOSIS IP Telephony Manager and Reporter Microsoft Windows Server 2003 Resource Kit Au cas où vous auriez des questions concernant cette licence ou que vous désiriez vous mettre en rapport avec Microsoft pour quelque raison que ce soit, veuillez utiliser l’information contenue dans le Logiciel pour contacter la filiale de succursale Microsoft desservant votre pays, dont l’adresse est fournie dans ce produit, ou visitez écrivez à : Microsoft sur le World Wide Web à Sales Information Center, One Microsoft Way, Redmond, Washington 98052-6399.

Page 88 of 108 Third-Party Software License Guide NET-SNMP License NET-SNMP License Various copyrights apply to this package, listed in various separate parts below. Please make sure that you read all the parts. Up until 2001, the project was based at UC Davis, and the first part covers all code written during this time. From 2001 onwards, the project has been based at SourceForge, and Networks Associates Technology, Inc hold the copyright on behalf of the wider Net-SNMP community, covering all derivative work done since then. An additional copyright section has been added as Part 3 below also under a BSD license for the work contributed by Cambridge Broadband Ltd. to the project since 2001. An additional copyright section has been added as Part 4 below also under a BSD license for the work contributed by Sun Microsystems, Inc. to the project since 2003. Code has been contributed to this project by many people over the years it has been in development, and a full list of contributors can be found in the README file under the THANKS section.

Part 1: CMU/UCD Copyright Notice (BSD) Copyright © 1989, 1991, 1992 by Carnegie Mellon University Derivative Work - 1996, 1998-2000 Copyright © 1996, 1998-2000 The Regents of the University of California All Rights Reserved

Permission to use, copy, modify and distribute this software and its documentation for any purpose and without fee is hereby granted, provided that the above copyright notice appears in all copies and that both that copyright notice and this permission notice appear in supporting documentation, and that the name of CMU and The Regents of the University of California not be used in advertising or publicity pertaining to distribution of the software without specific written permission. CMU AND THE REGENTS OF THE UNIVERSITY OF CALIFORNIA DISCLAIM ALL WARRANTIES WITH REGARD TO THIS SOFTWARE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS. IN NO EVENT SHALL CMU OR THE REGENTS OF THE UNIVERSITY OF CALIFORNIA BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM THE LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

Page 89 of 108 PROGNOSIS IP Telephony Manager and Reporter NET-SNMP License

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: • Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. • Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. • Neither the name of the Networks Associates Technology, Inc nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Page 90 of 108 Third-Party Software License Guide NET-SNMP License

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: • Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. • Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. • The name of Cambridge Broadband Ltd. may not be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDER ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Page 91 of 108 PROGNOSIS IP Telephony Manager and Reporter NET-SNMP License

Use is subject to license terms below. This distribution may include materials developed by third parties. Sun, Sun Microsystems, the Sun logo and Solaris are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: • Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. • Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. • Neither the name of the Sun Microsystems, Inc. nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO,THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Page 92 of 108 Third-Party Software License Guide NET-SNMP License

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: • Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. • Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. • Neither the name of Sparta, Inc nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

Page 93 of 108 PROGNOSIS IP Telephony Manager and Reporter NET-SNMP License

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: • Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. • Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. • Neither the name of Cisco, Inc, Beijing University of Posts and Telecommunications, nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission.

Page 94 of 108 Third-Party Software License Guide NET-SNMP License

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: • Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. • Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. • The name of Fabasoft R&D Software GmbH & Co KG or any of its subsidiaries, brand or product names may not be used to endorse or promote products derived from this software without specific prior written permission.

Page 95 of 108 PROGNOSIS IP Telephony Manager and Reporter OpenSSH License OpenSSH License This file is part of the OpenSSH software. The licences which components of this software fall under are as follows. First, we will summarize and say that all components are under a BSD licence, or a licence more free than that. OpenSSH contains no GPL code. 1. Copyright © 1995 Tatu Ylonen , Espoo, Finland All rights reserved As far as I am concerned, the code I have written for this software can be used freely for any purpose. Any derived versions of this software must be clearly marked as such, and if the derived work is incompatible with the protocol description in the RFC file, it must be called by a name other than "ssh" or "Secure Shell". However, I am not implying to give any licenses to any patents or copyrights held by third parties, and the software includes parts that are not under my direct control. As far as I know, all included source code is used in accordance with the relevant license agreements and can be used freely for any purpose (the GNU license being the most restrictive); see below for details. [However, none of that term is relevant at this point in time. All of these restrictively licenced software components which he talks about have been removed from OpenSSH, i.e., - RSA is no longer included, found in the OpenSSL library - IDEA is no longer included, its use is deprecated - DES is now external, in the OpenSSL library - GMP is no longer used, and instead we call BN code from OpenSSL - Zlib is now external, in a library - The make-ssh-known-hosts script is no longer included - TSS has been removed - MD5 is now external, in the OpenSSL library - RC4 support has been replaced with ARC4 support from OpenSSL - Blowfish is now external, in the OpenSSL library Note that any information and cryptographic algorithms used in this software are publicly available on the Internet and at any major bookstore, scientific library, and patent office worldwide. More information can be found e.g. at "http://www.cs.hut.fi/crypto". The legal status of this program is some combination of all these permissions and restrictions. Use only at your own responsibility. You will be responsible for any legal consequences yourself; I am not making any claims whether possessing or using this is legal or not in your country, and I am not taking any responsibility on your behalf. NO WARRANTY BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Page 96 of 108 Third-Party Software License Guide OpenSSH License 2. The 32-bit CRC compensation attack detector in deattack.c was contributed by CORE SDI S.A. under a BSD-style license. Cryptographic attack detector for ssh - source code Copyright © 1998 CORE SDI S.A., Buenos Aires, Argentina. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that this copyright notice is retained. THIS SOFTWARE IS PROVIDED ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES ARE DISCLAIMED. IN NO EVENT SHALL CORE SDI S.A. BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR MISUSE OF THIS SOFTWARE. Ariel Futoransky 3. ssh-keyscan was contributed by David Mazieres under a BSD-style license. Copyright 1995, 1996 by David Mazieres . Modification and redistribution in source and binary forms is permitted provided that due credit is given to the author and the OpenBSD project by leaving this copyright notice intact. 4. The Rijndael implementation by Vincent Rijmen, Antoon Bosselaers and Paulo Barreto is in the public domain and distributed with the following license: @version 3.0 (December 2000) Optimised ANSI C code for the Rijndael cipher (now AES) @author Vincent Rijmen @author Antoon Bosselaers @author Paulo Barreto This code is hereby placed in the public domain. THIS SOFTWARE IS PROVIDED BY THE AUTHORS ''AS IS'' AND ANY EXPRESS * OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHORS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. 5. One component of the ssh source code is under a 3-clause BSD license, held by the University of California, since we pulled these parts from original Berkeley code. Copyright © 1983, 1990, 1992, 1993, 1995 The Regents of the University of California. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: a) Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. b) Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. c) Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

Page 97 of 108 PROGNOSIS IP Telephony Manager and Reporter OpenSSH License THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. 6. Remaining components of the software are provided under a standard 2-term BSD licence with the following names as copyright holders: Markus Friedl Theo de Raadt Niels Provos Dug Song Aaron Campbell Damien Miller Kevin Steves Daniel Kouril Wesley Griffin Per Allansson Nils Nordman Simon Wilkinson Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: a) Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. b) Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. THIS SOFTWARE IS PROVIDED BY THE AUTHOR ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. $OpenBSD: LICENCE,v 1.19 2004/08/30 09:18:08 markus Exp $

Page 98 of 108 Third-Party Software License Guide OpenSSL License plus the SSLeay license OpenSSL License plus the SSLeay license

License Issues The OpenSSL toolkit stays under a dual license, i.e. both the conditions of the OpenSSL License and the original SSLeay license apply to the toolkit. See below for the actual license texts. Actually both licenses are BSD-style Open Source licenses. In case of any license issues related to OpenSSL please contact [email protected].

OpenSSL License Copyright © 1998-2008 The OpenSSL Project. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)" 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact [email protected]. 5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project. 6. Redistributions of any form whatsoever must retain the following acknowledgment:

"This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"

Disclaimer THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. This product includes cryptographic software written by Eric Young ([email protected]). This product includes software written by Tim Hudson ([email protected]).

Page 99 of 108 PROGNOSIS IP Telephony Manager and Reporter OpenSSL License plus the SSLeay license

Original SSLeay License Copyright © 1995-1998 Eric Young ([email protected]) All rights reserved. This package is an SSL implementation written by Eric Young ([email protected]). The implementation was written so as to conform with Netscapes SSL.

This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson ([email protected]). Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed. If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used. This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. All advertising materials mentioning features or use of this software must display the following acknowledgement:

"This product includes cryptographic software written by Eric Young ([email protected])"

The word 'cryptographic' can be left out if the rouines from the library being used are not cryptographic related :-). 4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement:

"This product includes software written by Tim Hudson ([email protected])"

Disclaimer THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.]

Page 100 of 108 Third-Party Software License Guide Perl License Perl License

The "Artistic License"

Preamble The intent of this document is to state the conditions under which a Package may be copied, such that the Copyright Holder maintains some semblance of artistic control over the development of the package, while giving the users of the package the right to use and distribute the Package in a more-or-less customary fashion, plus the right to make reasonable modifications.

Definitions: "Package" refers to the collection of files distributed by the Copyright Holder, and derivatives of that collection of files created through textual modification. "Standard Version" refers to such a Package if it has not been modified, or has been modified in accordance with the wishes of the Copyright Holder as specified below. "Copyright Holder" is whoever is named in the copyright or copyrights for the package. "You" is you, if you're thinking about copying or distributing this Package. "Reasonable copying fee" is whatever you can justify on the basis of media cost, duplication charges, time of people involved, and so on. (You will not be required to justify it to the Copyright Holder, but only to the computing community at large as a market that must bear the fee.) "Freely Available" means that no fee is charged for the item itself, though there may be fees involved in handling the item. It also means that recipients of the item may redistribute it under the same conditions they received it. 1. You may make and give away verbatim copies of the source form of the Standard Version of this Package without restriction, provided that you duplicate all of the original copyright notices and associated disclaimers. 2. You may apply bug fixes, portability fixes and other modifications derived from the Public Domain or from the Copyright Holder. A Package modified in such a way shall still be considered the Standard Version. 3. You may otherwise modify your copy of this Package in any way, provided that you insert a prominent notice in each changed file stating how and when you changed that file, and provided that you do at least ONE of the following: a) place your modifications in the Public Domain or otherwise make them Freely Available, such as by posting said modifications to Usenet or an equivalent medium, or placing the modifications on a major archive site such as uunet.uu.net, or by allowing the Copyright Holder to include your modifications in the Standard Version of the Package. b) use the modified Package only within your corporation or organization. c) rename any non-standard executables so the names do not conflict with standard executables, which must also be provided, and provide a separate manual page for each non-standard executable that clearly documents how it differs from the Standard Version. d) make other distribution arrangements with the Copyright Holder. 4. You may distribute the programs of this Package in object code or executable form, provided that you do at least ONE of the following: a) distribute a Standard Version of the executables and library files, together with instructions (in the manual page or equivalent) on where to get the Standard Version. b) accompany the distribution with the machine-readable source of the Package with your modifications. c) give non-standard executables non-standard names, and clearly document the differences in manual pages (or equivalent), together with instructions on where to get the Standard Version. d) make other distribution arrangements with the Copyright Holder.

Page 101 of 108 PROGNOSIS IP Telephony Manager and Reporter Perl License 5. You may charge a reasonable copying fee for any distribution of this Package. You may charge any fee you choose for support of this Package. You may not charge a fee for this Package itself. However, you may distribute this Package in aggregate with other (possibly commercial) programs as part of a larger (possibly commercial) software distribution provided that you do not advertise this Package as a product of your own. You may embed this Package's interpreter within an executable of yours (by linking); this shall be construed as a mere form of aggregation, provided that the complete Standard Version of the interpreter is so embedded. 6. The scripts and library files supplied as input to or produced as output from the programs of this Package do not automatically fall under the copyright of this Package, but belong to whoever generated them, and may be sold commercially, and may be aggregated with this Package. If such scripts or library files are aggregated with this Package via the so-called "undump" or "unexec" methods of producing a binary executable image, then distribution of such an image shall neither be construed as a distribution of this Package nor shall it fall under the restrictions of Paragraphs 3 and 4, provided that you do not represent such an executable image as a Standard Version of this Package. 7. C subroutines (or comparably compiled subroutines in other languages) supplied by you and linked into this Package in order to emulate subroutines and variables of the language defined by this Package shall not be considered part of this Package, but are the equivalent of input as in Paragraph 6, provided these subroutines do not change the language in any way that would cause it to fail the regression tests for the language. 8. Package's interfaces visible to the end user of the commercial istribution. Such use shall not be construed as a distribution of this Package. 9. The name of the Copyright Holder may not be used to endorse or promote products derived from this software without specific prior written permission. 10. THIS PACKAGE IS PROVIDED "AS IS" AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Page 102 of 108 Third-Party Software License Guide Purdue Research Foundation License Purdue Research Foundation License Copyright 2002 Purdue Research Foundation, West Lafayette, Indiana 47907. All rights reserved. Written by V. Abell.

This software is not subject to any license of the American Telephone and Telegraph Company or the Regents of the University of California. Permission is granted to anyone to use this software for any purpose on any computer system, and to alter it and redistribute it freely, subject to the following restrictions: 1. Neither the authors nor Purdue University are responsible for any consequences of the use of this software. 2. The origin of this software must not be misrepresented, either by explicit claim or by omission. Credit to the authors and Purdue University must appear in documentation and sources. 3. Altered versions must be plainly marked as such, and must not be misrepresented as being the original software. 4. This notice may not be removed or altered.

Page 103 of 108 PROGNOSIS IP Telephony Manager and Reporter SharpZipLib License SharpZipLib License The library is released under the GPL with the following exception: Linking this library statically or dynamically with other modules is making a combined work based on this library. Thus, the terms and conditions of the GNU General Public License cover the whole combination. As a special exception, the copyright holders of this library give you permission to link this library with independent modules to produce an executable, regardless of the license terms of these independent modules, and to copy and distribute the resulting executable under terms of your choice, provided that you also meet, for each linked independent module, the terms and conditions of the license of that module. An independent module is a module which is not derived from or based on this library. If you modify this library, you may extend this exception to your version of the library, but you are not obligated to do so. If you do not wish to do so, delete this exception statement from your version. Note The exception is changed to reflect the latest GNU Classpath exception. Older versions of #ziplib did have another exception, but the new one is clearer and it doesn't break compatibility with the old one. Bottom line in plain English this means you can use this library in commercial closed-source applications.

Page 104 of 108 Third-Party Software License Guide Security Support Provider Interface (SSPI) Security Support Provider Interface (SSPI) Logon makes use of Microsoft SSPI code to authenticate user credentials. THIS CODE AND INFORMATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. Copyright © 2001. Microsoft Corporation. All rights reserved.

Page 105 of 108 PROGNOSIS IP Telephony Manager and Reporter STLport License Agreement STLport License Agreement Boris Fomitchev grants Licensee a non-exclusive, non-transferable, royalty-free license to use STLport and its documentation without fee. By downloading, using, or copying STLport or any portion thereof, Licensee agrees to abide by the intellectual property laws and all other applicable laws of the United States of America, and to all of the terms and conditions of this Agreement. Licensee shall maintain the following copyright and permission notices on STLport sources and its documentation unchanged: Copyright © 1999, 2000 Boris Fomitchev

This material is provided "as is", with absolutely no warranty expressed or implied. Any use is at your own risk. Permission to use or copy this software for any purpose is hereby granted without fee, provided the above notices are retained on all copies. Permission to modify the code and to distribute modified code is granted, provided the above notices are retained, and a notice that the code was modified is included with the above copyright notice. The Licensee may distribute binaries compiled with STLport (whether original or modified) without any royalties or restrictions. The Licensee may distribute original or modified STLport sources, provided that: • The conditions indicated in the above permission notice are met; • The following copyright notices are retained when present, and conditions provided in accompanying permission notices are met :

Permission to use, copy, modify, distribute and sell this software and its documentation for any purpose is hereby granted without fee, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation. Hewlett-Packard Company makes no representations about the suitability of this software for any purpose. It is provided "as is" without express or implied warranty. Permission to use, copy, modify, distribute and sell this software and its documentation for any purpose is hereby granted without fee, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation. Silicon Graphics makes no representations about the suitability of this software for any purpose. It is provided "as is" without express or implied warranty. Permission to use, copy, modify, distribute and sell this software and its documentation for any purpose is hereby granted without fee, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation. Moscow Center for SPARC Technology makes no representations about the suitability of this software for any purpose. It is provided "as is" without express or implied warranty.

Page 106 of 108 Third-Party Software License Guide zlib License zlib License This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software. Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions: 1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required. 2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software. 3. This notice may not be removed or altered from any source distribution.

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