ANNUAL REVIEW 2017-2018

Annual Review 2017-2018 1 Tourism Industry Council The value of tourism in QLD QTIC is the peak body for tourism in Queensland, representing industry interests across all levels of government. 24.5 million visitors to QTIC is a not-for-profit, private sector, fixated on the short-term and they and we should all take some confidence governments or in our industry membership-based organisation never forget why they are there – to Queensland from that. QTIC is proud to be part engagement, our focus is always on representing the interests of advocate and promote policies that annually of such a collaborative industry and actively supporting the businesses that Queensland’s tourism and hospitality support the growth of the industry of proud to do its part in supporting unity, make up this great industry. Through industry. Working in partnership with tourism in Queensland. Daniel and Brett collaboration and success whenever all our programs we can offer genuine government agencies and industry do not play politics. They work with 54,000 challenges and opportunities arise. opportunities for businesses to bodies at a local, state and national all governments, all oppositions and continuously improve their capacity and level, QTIC is strengthening the voice all organisations to ensure tourism is tourism Notwithstanding the odd cyclone, competitiveness. of tourism across policy platforms. supported and policies are developed to businesses tourism is on a very positive trajectory. QTIC’s membership comprises of more allow it to prosper. I cannot recall a time when tourism At QTIC we are proud to occasionally was more prominently featured ‘push the envelope’, show some than 3000 regional members (individual Shane O’Reilly | Chair, QTIC Board and corporate) alongside 13 Regional QTIC even does the work of government $25 billion in infrastructure investment, job leadership and inspire our operators. Tourism Organisations (RTOs) and 18 at times – believing that industry led annual industry opportunities, policy debate and We are also proud of our work to industry sector associations. The team’s outcomes will deliver a better result. community recognition. At QTIC it develop a new generation of tourism efforts are aimed squarely at helping QTIC continues to prove this hypothesis FROM THE CHIEF EXECUTIVE for Queensland has always been our objective to raise professionals and our continued efforts the tourism industry drive sustainable is correct – over and over again. the profile of the industry and speak to tap into the enormous potential that business and product development, We are fortunate to have two such Every year brings its own challenges, up for our members and operators Indigenous Queenslanders have to offer. stimulate business attraction and distinguished, honest and hardworking including the occasional challenge to be recognised and supported in $59.4 million I want to thank all our members and investment, develop workforce executives leading us. On behalf of all presented by nature. Cyclone Debbie their efforts to create a prosperous a day in supporting partners for making our skills and support tourism jobs and our membership I would like to thank and its aftermath wreaked havoc from Queensland. Our numerous submissions work possible. I thank the Board for businesses. them for the past year and encourage the Whitsundays all the way to our overnight visitor and discussions in countless industry them to continue to deliver positive southern border and some of those and government forums continue to its leadership and guidance and all our FROM THE CHAIR OF THE BOARD outcomes for our tourism industry. impacts are still being felt by tourism expenditure inform and influence outcomes that dedicated staff for their commitment business. Yet again the response of make a difference to the industry. and passion for a common mission. In recent months we have seen a The QTIC Directors whom you have tourism operators and organisations, QTIC made strong representations to number of individuals and organisations chosen, give their time and expertise local governments and the Queensland 217,000 all parties in the lead-up to the state across a range of professions stumble, freely. I would also like to thank them Government has demonstrated jobs elections, building on our ongoing fight and fall with what seems to be a all for their diligence and efforts that our industry is not only proudly engagement in the process. The new sole fixation on themselves and short- throughout our meetings this past year. resilient, it can also be a critical agent Queensland Government subsequently termism. They have forgotten all about I would like to specifically mention in the recovery of a community after committed an additional $180 million their clients and why they exist in the retiring director Mark Mugnaioni from such a major upheaval. Collectively, $7.4 billion to tourism initiatives over the next first place. The public understandably RACQ. Mark’s contribution to board we have become very efficient at three years – an suite of programs has lost faith and trust in many of them. deliberations will be missed, but I wish working together under such adverse tourism that will deliver tangible benefits to him the best in the furtherance of his circumstances. For an industry that is investment destinations. The QTIC organisation is led by Daniel career and family life. often criticised for lacking unity, this is a Daniel Gschwind | Chief Executive, QTIC and Brett. These two gents are not powerful demonstration to the contrary pipeline Whether it is in our advocacy to fixated on themselves, nor are they Looking forward to a great 2019!

2 Queensland Tourism Industry Council Annual Review 2017-2018 3 Policy & Advocacy

QTIC continues to provide a unified and consistent voice for the state’s tourism sector in relevant negotiations and policy-making forums.

It is important that tourism remains a strong focus for policy development at all levels of government and QTIC will continue • Training product reform June 2018 ELECTION CAMPAIGNS to present a business view at every opportunity. Below is a summary of the policy and advocacy work undertaken on behalf of QTIC members during 2017-18. More details are available online at www.qtic.com.au (under the “Advocacy” tab). • Brisbane Transport Strategy • Traffic Light Bulletin 2 • 2017 State Government Election Campaign – Voices of Tourism (13 POLICY SUBMISSIONS • Modernising business registry December 2017 • Sustainable Development Goals • Transforming Queensland’s waste regional flyers, 1 state flyer, 1 state services and Australian Businesses and recycling industry fact sheet) August 2017 • Traffic Light Bulletin 1 October 2017 April 2018 RESEARCH REPORTS • 2018-19 State and Federal • Current and future impacts of • Skilling Australians Fund Changes Budget fact sheets Australian climate change on infrastructure • Priority Port Gladstone • Aboriginal and Torres Strait • Griffith University – Marketing Government’s role in the • Pre-budget submission (Federal) Islander Heritage Plan for the Spend in the Tourism Industry development of cities • Inquiry into school to work November 2017 Great Barrier Reef Marine Park transition January 2018 • University of Queensland – Crypto • Digital Economy – opening up the • Australian Maritime Safety Levy Currency in Tourism • Australian Government’s role in the conversation • Managing ’s Migrant development of cities Intake • Regional Inequality in Australia • Griffith Institute for Tourism and The “Voice of • Draft Daintree National Park Department of Environmental September 2017 Management Plan February 2018 May 2018 Science – Building a resilient Tourism” tourism industry: Queensland • Visa simplification, transforming • The growing presence of • Managing Australia’s Migrant • Gold Coast Airport Hotel Proposal climate response plan Australia’s visa system inauthentic Aboriginal Style Art Intake and Craft • Jobs Queensland – Future of Work • Regional development and • Clean Energy Finance Corporation 27 decentralisation Statutory Review policy • The operation, regulation and submissions Changing Climate, Changing Business funding of air route service delivery to rural, regional and The ‘Building a resilient tourism industry: Queensland climate change remote communities response plan’ represents an industry-led climate adaptation and 4 mitigation road map for the tourism industry sector in alignment with March 2018 research the Queensland Climate Adaptation Strategy (Q-CAS). The plan was reports developed over six months with input from 150 industry stakeholders • Addressing issues relating to unduly short courses through workshops held across Queensland.

4 Queensland Tourism Industry Council Annual Review 2017-2018 5 Tourism Industry Capability Program QTIC Young Professionals

QTIC maintains a focus on ensuring a high quality experience through skilled business practices. Mentoring Program

Under the 2017-18 Tourism Demand In the 2017-18 financial year this QTIC’s popular six-month mentoring Driver Infrastructure (TDDI) Program, program enabled 1489 individuals program had another successful year. A “The mentoring program was a really valuable experience – allowing QTIC, in conjunction with the across 45 activities to develop their TDDI Program total of 20 young tourism professionals Department of Tourism, Major Events, skills to improve their capacity from across the state were matched me to evaluate where I am in my career and help identify how I need to Small Business and the Commonwealth and ability to increase visitation, in numbers with senior industry representatives develop to achieve my goals in the tourism industry.” Games, supported Queensland Regional expenditure and industry sustainability. in 2018 for one-on-one mentoring and – Mike Richardson, mentee (pictured third from the right) Tourism Organisations (RTOs) to professional development – sharing build tourism industry capability and QTIC assisted RTOs in identifying their industry capability needs and relevant knowledge, skills and boosting career enable the industry to drive tourism confidence. demand, boosting local attractions and programs under four key themes: 13 industry understanding. Queensland Country, Townsville and the businesses that depend on them, regions Tourism Tropical North Queensland. • quality service, business capability Mentees were provided direct access Participants were from seven tourism particularly in regional areas. to highly experienced mentors who regions including Brisbane, Capricorn, We wish these tourism stars and future willingly shared knowledge, insight and Industry Capability projects were • digital capability, events capability Gladstone, Gold Coast, Southern leaders all the best in their careers! delivered by RTOs across Queensland • and supported RTOs in the delivery throughout 2017-18, contributing to of key industry capability projects 1489 achieving the Australian Government’s individuals Tourism 2020 goals and delivering on the Regions’ Destination Tourism Management Plans. 45 TDDI “An excellent overview of the digital side of the business which is very activities useful for all businesses given the fact that the training is based on the level of knowledge and use of the various sites/platforms.” – TDDI participant 98.4% participant “Thank you for keeping us on track with the new technology that is available to us.” satisfaction We wish these tourism stars and future – TDDI participant rate Mentees from QTIC’s 2018 mentoring program leaders all the best in their careers.

6 Queensland Tourism Industry Council Annual Review 2017-2018 7 QTIC Indigenous Tourism Programs

The QTIC Tourism Indigenous Champions Network, supported by The Star Entertainment Group, continues to strengthen with 40 members currently championing the growth of Indigenous tourism in Queensland.

The network continues to work Cameron Costello also facilitated how they can be supported. This towards the goal of ‘2020 new faces a discussion to develop principles year’s event focused on the 2018 and 20 new Indigenous businesses for the Larrakia Statement, that is National NAIDOC theme “Because by 2020’. intended to protect the Indigenous of her, we can!” recognising that culture and consult with Indigenous Aboriginal and Torres Strait Due to the increasing interest peoples on all relevant tourism Islander women have played in Indigenous tourism, QTIC has decisions. and continue to play, active and been invited to consult broadly significant roles at community, with Traditional Owners, local 2018 QTIC NAIDOC Corporate local, state and national levels. government and other key Breakfast Inspirational messages were stakeholders around the state delivered from our speakers, with regards to stimulating the The 2018 QTIC NAIDOC Corporate Breakfast – a key event for QTIC including keynote speakers Tammy development of Indigenous Williams and Chern’ee Sutton. business. – brings together corporate business leaders to acknowledge 2017 QTIC Tourism Indigenous and recognise the value Indigenous Employment Forum people bring to the industry and The 7th Annual QTIC Tourism Indigenous Employment Forum in November 2017 attracted strong industry representation and stimulating conversation around Indigenous recruitment and retention. The forum hosted an impressive and engaging line-up of keynote speakers including Senator Malarndirri McCarthy, Preston Campbell, Michael Hodgson and Panelists at the 2017 QTIC Tourism Indigenous Employment Forum Indigenous artist Chern’ee Sutton at the 2018 QTIC NAIDOC Corporate Breakfast Kim Dorward, amongst others.

8 Queensland Tourism Industry Council Annual Review 2017-2018 9 Industry workforce planning, training & development

QTIC’s Workforce Development team continued to partner with industry, employers, public and private training providers, schools and educators across Queensland to ensure a strong and supported workforce.

QTIC also sits on numerous advisory committees regarding the workforce development needs for the tourism and hospitality sector now and into the future.

Skilling Queenslanders for Work • 6 judges from , Hilton • Facilitated a Validation Workshop Hotel Brisbane, Hospitality Staff for Schools and Registered • 123 participants across the state Solutions, Mountain Wine Tours, Training Organisations (more than Rydges South Bank and The Star 33 participants attended with • More than 74 participants have Entertainment Group the participation of five industry since gained employment representatives) • 16 sponsors Registered Trade Skills Pathway • Tourism Workforce Industry VET Industry Engagement Breakfast Networking Event with • 87 participants enrolled Minister Kate Jones (more than 130 • Hospitality, Tourism and Events participants) • 22 participants completed to date • Completed VET Health Check(s) • ‘Chef shortage: Industry Pre-Apprenticeship Program consultation’ – completed a chef • Completed an overview of consultation report on the current • 21 participants enrolled subsidised programs chef shortage with more than 65 chef representatives from the • 32 places available to be delivered • Completed a QTIC Statement of Tropical North Queensland and across the state Benefit South East Queensland regions

QTIC Salute to Excellence Program • Regular Communication with the Gateway Schools Department of Education and • 23 nominations Training • Promotion of Gateway Schools Professional Development Events • 16 schools • QTIC Workforce Consultation – facilitated and developed the Jobs • Participate in the Gateway Schools Reference Group • 20 finalists Queensland ‘Future of Work’ report Cookery students at the 2017 Salute to Excellence Skills Test Day

10 Queensland Tourism Industry Council Annual Review 2017-2018 11 12 Queensland Tourism Industry Council Annual Review 2017-2018 13 QTIC events & recognition programs

QTIC offered a diverse events calendar in 2017-18 with stimulating speakers and opportunities to meet and network with senior government representatives and industry leaders.

2017 QTIC Salute to Excellence received business support to the value trainers, business owners and HR of $30,000. managers to connect and discuss The QTIC Salute to Excellence Awards issues, challenges and opportunities aims to celebrate and challenge the Winner: EarthCheck Runner-up (joint): facing workforce training and next generation of chefs, and tourism Capricorn Caves and Australian Age of development. and hospitality professionals. Year 11 Dinosaurs and 12 students from across the state 2018 Building a Resilient Tourism apply before a group of finalists travel 2017 QTIC Tourism Indigenous Industry Plan Launch to Brisbane to participate in a Skills Employment Forum Test Day hosted by TAFE Queensland. In partnership with Griffith Institute More than 130 participants from across for Tourism and the Department of COOKERY – Winner: Jessica Lord the state attended the 7th Annual Environment and Science, we launched (Canterbury College) Runner-up: Ellie- QTIC Tourism Indigenous Employment the ‘Building a resilient tourism Rose Priest (Canterbury College) Forum to discuss important issues and industry: Queensland tourism climate strategies for supporting Indigenous change response plan’. FOOD AND BEVERAGE – Winner: growth and employment in Queensland. Alyse Parson (Kirwan State High) 2018 World Environment Day Runner-up: Lily Bradshaw-Clough (St 2018 Breakfast with Kate Jones MP Columban’s College) 2018 QTIC World Environment Day QTIC launched 2018 by welcoming more networking lunch was held at the TOURISM – Winner: Breeanna Gibb than 180 colleagues from tourism, Aquarium on Tuesday 5 June 2018. The (Albany Creek State High) Runner-up: hospitality and training businesses for event aligned with the global theme Ebony Blundell (Albany Creek State breakfast. Panelists included Minister “Beat Plastic Pollution” and provided High) Kate Jones, Brett Godfrey and Shane a unique opportunity for industry to O’Reilly. discuss challenges and opportunities 2017 QTIC Prize for Innovation in to cement Queensland as a leader in Tourism 2018 Building Queensland’s Workforce nature-based tourism experiences. The Event panel included Andy Ridley (Citizens The QTIC Prize for Innovation in QTIC is committed to working in of the Great Barrier Reef CEO), Peter Tourism recognises micro and small Mooney (Tasmania Parks and Wildlife to medium tourism businesses in partnership with industry stakeholders and the government to build a skilled Service former-GM) and Molly Steer (a Queensland that have introduced an 10-year-old from Cairns who started a innovative product, service or process. workforce that meets the increasing demands of our industry. This event campaign to rid her home town and the Courtesy of the Department of Great Barrier Reef of single-use plastic Tourism, Major Events, Small Business was an opportunity for Queensland QTIC members celebrate 2018 World Environment Day at Cairns Aquarium and Commonwealth Games,the winner tourism and hospitality teachers, straws).

14 Queensland Tourism Industry Council Annual Review 2017-2018 15 Queensland Tourism Awards The 2017 Queensland Tourism Awards was held on Friday 10 November 2017 and recognised outstanding businesses and individuals across 30 categories. Of those outstanding businesses nine went on to win Gold, Silver and Bronze at the Qantas Australian Tourism Awards held in Perth in February 2018. Major Tourism Attractions Gold: Outback Pioneers Silver: Tour and Transport Operators Caravan and Holiday Parks Silver: Empire Apartment Hotel RACQ People’s Choice Awards: #QTA17 by numbers Fun Over Fifty Bronze: Hinkler Rockhampton Bronze: Mirage Gold: Abell Point Marina Silver: Hall of Aviation Gold: Fun Over Fifty* Silver: Gold: BIG4 Adventure Whitsundays Experience/Service: Paronella • 30 categories • 28 Gold Hartley’s Crocodile Adventures Ocean Safari Bronze: Whitsunday Resort* Bronze: Park Bronze: Australia Zoo Highly Qantas Award for Aboriginal Whitsunday Jetski Tours Killarney View Cabina and Luxury Accommodation • 161 entries • 25 Silver Commended: Eat Street and Torres Strait Islander Highly Commended: Red Cat Caravan Park Accommodation: RAVC Noosa Northshore Tourism Adventures Gold: Bedarra Island Resort Resort Hosted Accommodation Silver: RACV Royal Pines Resort • 19 judges • 24 Bronze Tourist Attractions Gold: Tjapukai Aboriginal Adventure Tourism Bronze: The New Inchcolm * Winner of Gold, Silver or Bronze at Cultural Park Silver: Mungalla Gold: Cobbold Village* Silver: Hotel the 2017 Qantas Australian Tourism • 83 awards • 2 individual awards Gold: Paronella Park Silver: Aboriginal Tours Bronze: Gold: TreeTop Challenge The Feathered Nest - Luxury Awards. Sarina Sugar Shed Bronze: Mossman Gorge Centre Silver: Red Cat Adventure Wildlife Retreat Bronze: New Tourism Business Daintree Discovery Centre Bronze: Ocean Rafting Highly Narrows Escape Rainforest QTIC would like to thank the following sponsors for their generous support. Highly Commended: Cobbold Specialised Tourism Services Commended: Whitsunday Jetski Retreat Highly Commended: Bli Gold: Island Jet Boating Silver: Gorge Tours Bli House Rivershore Resort Bronze: Gold: The Henderson Gallery Walkabout Creek Adventure Major Festivals and Events Silver: LocalTickets.com.au The Richard Power Award for Unique Accommodation Bronze: USQ Japanese Garden Destination Marketing Excellence in Food Tourism Gold: Toowoomba Carnival Gold: Cumberland Charter of Flowers* Silver: Surfers Visitor Information and Gold: Discover Ipswich Silver: Yachts* Silver: Whitsunday Gold: Sarina Sugar Shed Paradise Sand Safari Arts Services Townsville North Queensland Escape Bronze: Gilberton Festival 2017 Bronze: Surfers 2017 Events Campaign Bronze: Outback Retreat Outstanding Contribution by a Paradise LIVE 2017 Gold: Ipswich Visitor Tourism Noosa Volunteer or Volunteer Group Information Centre Silver: Self-Contained Accommodation Festivals and Events Kuranda Visitor Information Tourism Restaurants and Gold: Brisbane Greeters Silver: Centre Bronze: Hervey Bay Catering Services Gold: RACV Noosa Resort* Moreton Bay Region Industry Gold: Mount Isa Mines Rotary Visitor Information Centre Silver: Pinnacles Resort & Tourism Events Volunteers Rodeo* Silver: Birdsville Big Red Gold: The Waterline Restaurant, Bronze: Kinnon & Co Outback Bronze: Townsville Enterprise Bash Bronze: Redcliffe KiteFest, Business Event Venues Keppel Bay Marina Silver: Accommodation Welcome to Townsville Program Redcliffe Fish D’Vine Bronze: Ochre Gold: Empire Conference Centre Restaurant & Catering Standard Accommodation Young Achievers Award The Steve Irwin Award for Rockhampton Silver: RACV Ecotourism Royal Pines Resort Tourism Wineries, Distilleries Gold: Grand Hotel and Winners: Giovanna & Paul and Breweries Apartments Townsville Silver: Shakhovskoy Gold: Lady Elliot Island Eco Major Tour and Transport Kellys Beach Resort Bronze: ibis Resort* Silver: Fun Over Fifty Operators Gold: O’Reilly’s Canungra Valley Mackay The Marie Watson-Blake Award Bronze: Daintree Discovery Vineyards Silver: Sarina Sugar for Outstanding Contribution Centre Gold: Ocean Rafting* Silver: Shed Bronze: Bundaberg Rum Deluxe Accommodation by an Individual Passions of Paradise Bronze: Distillery Cultural Tourism Sunlove Reef Cruises Gold: Next Hotel Brisbane Winner: Wendy Morris

16 Queensland Tourism Industry Council Annual Review 2017-2018 17 Accreditation QTIC Business Support

If the tourism industry is to achieve success in the increasingly competitive national and international markets, all sectors of the industry must develop quality products and services that will meet the expectations of their customers.

To help achieve this goal, QTIC now manage the Queensland operators for two national programs – the Australian The QTIC team has a wealth of industry knowledge to provide ongoing guidance and Tourism Accreditation Program (ATAP) and Star Ratings Australia. direction to members and industry insight for new tourism businesses. Star Ratings Australia Australian Tourism Accreditation Both programs are listed as recognised Program accreditation programs for entrants As of 1 July 2017, the Australian Tourism to be eligible to enter the Queensland The QTIC Grants Gateway provides Industry Council (ATIC) acquired the The quality assurance and business Tourism Awards. members with free and easy access Star Ratings Australia program. This development aspects of Star Ratings to a curated list of available funding means that QTIC now manage the tie in well with ATAP, which is also As of 30 June 2018, there were 603 Star programs across Australia that are Queensland properties on their behalf. owned by ATIC and managed by QTIC. Rated businesses in Queensland and relevant to Queensland tourism 67 ATAP accredited businesses with operators. By providing quick access The new alignment with QTIC means ATAP covers various aspects of 29 registered businesses currently to key grant program information such operators are more comprehensively business management including completing the ATAP accreditation as program outcomes, eligibility, and engaged with the wider tourism required licences and permits, process across the state. closing dates, members and subscribers industry and our aim is to show the insurance requirements, marketing and are able to quickly review which Star Ratings program in a new, more business plans and human resource For more information on grant may be suitable. More than 502 prominent light, that not only creates management amongst other elements. either program please visit grants were listed on the QTIC Grants quality assurance amongst competitors www.qtic.com.au/accreditation Gateways in June 2018. but allows operators to grow. Since partnering in March 2016, the QTIC also provided letters of support to Star Ratings is an internationally team at Visit Queensland have helped members for various grants, schemes recognised symbol for quality to deliver, audit and provide support for and initiatives. Some 35 letters of accommodation standards. It is used the program throughout Queensland. support were prepared by QTIC for in more than 70 countries worldwide They are now also working with QTIC to members during 2017-18. and reflects the cleanliness, quality and conduct the Star Ratings assessments condition of guest facilities. on our behalf. Cobbold Gorge Tours are proud to be a member of QTIC and see A number of business support toolkits great value in our investment. QTIC is the peak body for tourism in and resources were also available Queensland and as such are able to put tourism and our issues in front to members and industry operators of ministers and government bodies that we as individual businesses on the QTIC website: Visitor Safety Guide, Water Safety Handbook, Staff would not be able to. From employment, training, mentoring, awarding Management Toolkit, QTIC Tourism and recognising, QTIC assists tourism businesses to become better & Hospitality Best Practice Guide, and more sustainable in an ever changing economy. and QTIC’s Careers in Tourism and – Glenda Daly, Cobbold Gorge Tours (pictured second from left) Hospitality Guide.

18 Queensland Tourism Industry Council Annual Review 2017-2018 19 Australian Age of Dinosaurs Limited BSI Learning Institute Daintree Discovery Centre Fun Over Fifty Pty Ltd QTIC committees and working groups Australian Global Institute Bundaberg North Burnett Tourism Daryl Beattie Adventures Gab Titui Cultural Centre Australian Outback Spectacular Bundaberg Rum Deloitte Gallagher Australian Skills Management Caboolture Historical Village Department of National Parks, Get Wet Surf School Throughout 2017-18, QTIC continued to play a key role in more than 20 industry working Institute Recreation, Sport and Racing Cairns Central YHA Gladstone Area Promotion and Australian Sunset Safaris Destination Cairns Marketing Development Limited groups and committees ensuring tourism continues to have a strong voice across all Cairns Coconut Holiday Resort Australian Timeshare and Ownership Destination Gympie Region Gladstone Mercure relevant forums. Cairns Convention Centre Backpacker Deals Pty Ltd Di Bella Coffee Glass on Glasshouse Cairns Harbour Lights • GBRMPA – Tourism Recreation Reef Advisory Barrington College Diamantina Shire Council Global Blue Australia Regional Tourism Organisations Committe Cairns Turtle Rehabilitation Centre Committee Base Queensland Dickson Wohlsen Pty Ltd Go2GayCairns Pty Ltd QTIC Associations Council Committee Calypso Reef Charters • Griffith Institute for Tourism Advisory Board BBS Communications Group Digital Coaching International Gold Coast Airport Pty Limited Cape York Camping Punsand Bay QTIC Drive Alliance • Inspiring Australia – Queensland Reference Group Beetswalkin Consulting Dinosaur Stampede Gold Coast Convention and Cape York Sustainable Futures Exhibition Centre • Jobs Queensland Board Bendles Cottages & Country Villas Discover Stradbroke Capricorn Caves Gold Coast Tourism • ACCI Tourism Committee • NESP Tourism Water Quality Steering Committee Bethany Cottages Diversity Education Training Capricorn Enterprise Grand Mercure Apartments Twin • ACCI Education, Employment and Training Committee • Queensland Climate Adaptation Strategy (Q-CAS) Big Cat Green Island Reef Cruises Down Under Tours Caravan Parks Association of Waters • Alliance for Sustainable Tourism Partner Big Planet Media Pty Ltd Queensland Dracula’s Pty Ltd Great Keppel Island Hideaway • Approved Destination Status Scheme Advisory Panel • Queensland Plan Ambassadors Council BIG4 Adventure Whitsunday Resort Caravan Trade and Industries Dreamworld and White Water World Griffith University • Australian Tourism Awards Owners Groups • Reef and Rainforest Research Centre Board BIG4 Atherton Woodlands Tourist Cassowary Coast Regional Council EarthCheck Hamilton Island Limited • Australian Tourism Industry Council Park • Tourism and Transport Committee Central Queensland University Ecotourism Australia Harbour Town Outlet Shopping Birdsville Race Club • Bond University HTM Industry Advisory Board • Tourism Cabinet Committee Charleville Cosmos and Visitor Education Centre Black and White Cabs Information Centre • DestinationQ Working Group • Tourism Hospitality Careers Council Emporium Hotel Hartley’s Crocodile Adventures • Digital Economy Business Committee • Valuation Reform Reference Group Bli Bli House Luxury Bed and Charter Yachts Australia Hidden Valley Cabins and Tours Breakfast Entourage Tours • Gateway Schools Reference Group • World Tourism Forum Lucerne Charters Towers Regional Council Holiday Council Blue Dolphin Marine Tours Equathon • Gateway Schools Steering Committee City of Gold Coast Hospitality Staff Solutions Bond University Ernst and Young Clandulla Cottages HOSTPLUS QTIC staff were also invited to speak at a number of events, conferences and forums, as well as give pretensions and guest Bookeasy Pty Ltd Eumundi Markets Classic Holidays Hotel Noorla lectures, and take part in panels discussions. Braeside Bed and Breakfast Explore Hamilton Island Cloncurry Shire Council Ibis Brisbane Brisbane Airport Corporation Extra-Mile Tourism and Leisure Cobb & Co Museum Management Ibis Budget Brisbane Airport We appreciate the support of our members, including all 13 Regional Tourism Organisations, and numerous Brisbane City YHA Cobbold Gorge Tours Fantasea Cruising Magnetic Ibis Styles Mt Isa Verona individuals and corporate organisations including: Brisbane Convention and Exhibition Connecting Southern Gold Coast Flight Centre Ltd 1770 LARC! Tours Adrenalin Dive Anita Clark Tourism Services Association of Queensland Centre Ibis Townsville Con-x-ion Airport Transfers Foundation Education Accessible Globe Agnes Water Beach Club ARAMA Queensland Inc. at Hotel Group Brisbane Holiday Village Icon Training Academy Pty Ltd Cosmos Centre and Observatory Frankland Island Cruises Accommodation Association of AIB Australia Araucaria Ecotours Aurora Training Institute Brisbane Marketing Ignite Education Creative Regions Ltd Fraser Coast Tourism and Events Accor Hospitality Airlie Beach YHA Ashmore Palms Holiday Village Brisbane Star Cruises Inflight Publishing Pty Ltd Cross Country Tours Fraser Magic 4WD Hire Adel’s Grove Airtrain Association of Marine Park Tourism Australia Zoo Broadbeach Alliance Institute of Culinary Excellence Operators Currumbin Wildlife Sanctuary Frontier Leadership Pty Ltd

20 Queensland Tourism Industry Council Annual Review 2017-2018 21 interNATIONAL PARKtours Mayfair College OAKS Casino Towers Prestige Day Tours Redland City Council Smartskill Pty Ltd Tangalooma Island Resort TreeTop Challenge Ipswich City Council Mercure Brisbane OAKS Charlotte Towers Prestige Service Training Redlands Kayak Tours Sofitel Brisbane Central Tangatours Pty Ltd Tropic Wings Pty Ltd James Cook University Mercure Cairns Harbourside OAKS Felix Pro Dive Cairns Reef House Boutique Resort and Sofitel Gold Coast Broadbeach Tasman Venture Tropical Coast Tourism Spa Jet Boat Extreme Pty Ltd Mercure Capricorn Resort Yeppoon OAKS Festival Towers PRO Management Sofitel Noosa Resort and Spa The Cassidy Group Tyto Wetlands Information Centre Reef Magic Cruises Jimbour House Mercure Gold Coast Resort OAKS Gateway on Palmer Pterodactyl Helicopters Southern Downs Regional Council The Feathered Nest - Luxury Wildlife Umi Arts Limited Renegade Fishing Charters Retreat JJ Strategic Consulting Mirimar Cruises Oaks Hotels and Resorts Pullman Brisbane King George Southern Queensland Country Undara Experience Square RIS Designs Tourism The Henderson: Gallery, Cafe, JUCY Rentals Mission Beach Business and Tourism OAKS iStay River City Events, Education University of Southern Queensland Pullman Cairns International River City Cruises Southern Queensland Tourism Jungle Surfing Canopy Tours Moreton Bay Region Industry and OAKS Lagoons The Mouses House Rainforest Village Roadshow Theme Parks Tourism (MBRIT) Pullman Palm Cove Sea Temple Riverlife Pty Ltd SpaceFlight Academy Gold Coast Retreat Jupiters Hotel and Casino OAKS Lexicon Apartments Resort and Spa Visit Queensland Mossman Gorge Centre RNA and Industrial Association of Spencer College The Point Brisbane Kellys Beach Resort Oaks M on Palmer Pullman Port Douglas Sea Temple Queensland Visit Sunshine Coast Mount Isa Airport Pty Limited Resort and Spa Spicers Balfour Hotel The Sebel Maroochydore Kenmore State High School OAKS Mon Komo Rubyvale Gem Gallery Waltzing Matilda Centre and Mount Isa Entertainment and Pullman Reef Hotel Casino Spicers Clovelly Estate The Sebel Resort Noosa Kepnock State High School OAKS Oasis Rumba Beach Resort Warner Bros Movie World Mount Isa Rotary Rodeo Qantas Airways Limited Spicers Group (Spicers Retreats, The Star Entertainment Group Killarney View Cabins and Caravan OAKS Seaforth Resort Russo Recruitment Hotels & Lodges Pty Ltd) Warwick Show and Rodeo Society Park Mountain Wine Tours Qantas Founders Outback Museum The University of Queensland Ocean Rafting Sapiens Institute Spicers Hidden Vale Wet ‘n’ Wild Koala Transfers Mt Barney Lodge Country Retreat QantasLink The Workshops Rail Museum Ocean Safari Sarina Russo Apprenticeship Spicers Peak Lodge White Horse Australia Koncept Konnect Murdering Point Winery Ocean View Estates Quandamooka Yoolooburrabee Services Tilma Group Pty Ltd Whitsunday Escape Aboriginal Corporation Spicers Tamarind Retreat Koorana Crocodile Farm Museum of Tropical Queensland Sarina Russo Job Access Tjapukai Oceans Mooloolaba Spirit House Restaurant and Whitsunday Jetski Tours KPMG Nambour Christian College Quay West Suites Brisbane Outback Aussie Tours Sarina Russo Schools Australia Cooking School Tony Charters and Associates Whitsunday Segway Tours Krista Hauritz Tourism Marketing + Narrows Escape Rainforest Retreat Queensland Airports Limited Outback Gondwana Foundation Ltd Sarina Sugar Shed St Margaret’s Anglican Girls School Toowoomba Regional Council Wonderment Pty Ltd Development Queensland Art Gallery and Gallery National Trust Australia Savannah Guides Stanthorpe Information Centre Tour Townsville Kupro Marketing (Queensland) Outback Pioneers of Modern Art Worklinks Inc Scenic Rim Escapes Inc Straddie Camping Tourism Confucius Institute Kwik Kopy Printing Geebung NewBook Oz Tours Safaris Queensland Bus Industry Council XXXX Brewery Tour and Ale House Scenic Rim Regional Council Sunshine Castle Tourism eSchool Lady Elliot Island Eco Resort Noosa Festival of Surfing Pacific at Ramada Marcoola Beach Queensland College of Wine Tourism YHA Ltd Sunshine Coast Council Tourism Gems Pty Ltd Live It Tours North Lakes State College Pacific at Ramada Port Douglas Queensland Folk Federation ZHONG TONG BUS HOLDING PTY Sea World Resort and Water Park Surf Life Saving Queensland Tourism Noosa LTD Lockyer Valley Regional Council North West Tours Pacific Kirra Beach Queensland Hotels Association SeaLink QLD Surfers Paradise Alliance Tourism Port Douglas & Daintree Logan City Council Norton Rose Fulbright Australia Pacific Surfers Paradise Queensland Information Centres Association Seastar Cruises Surfers Paradise YHA at Main Beach Tourism Tropical North Queensland Longreach Regional Council Novotel Brisbane Palm Cove Queensland Museum Network Seawalker@Green Island Pty Ltd Tactical Training Group Tourism Venues Longreach School of Distance Novotel Cairns Oasis Resort Paradise Country Queensland Rail Limited SERO Learning Pty Ltd TAFE Queensland Tourism Whitsundays Limited Mackay Tourism Novotel Twin Waters Resort Paradise Resort Gold Coast Queensland Wine Industry Parkwood Bed & Breakfast Siena Catholic College TAFE Queensland Brisbane Townsville Airport Pty Limited Magnums Backpackers NRMA Treasure Island Holiday Park Association Paronella Park Sirromet Wine TAFE Queensland East Coast Townsville Enterprise Limited Mareeba District Rodeo Association O’Reilly’s Rainforest Guesthouse Quicksilver Group Inc. Passions of Paradise Skypoint TAFE Queensland Gold Coast Training Direct Australia OAKS 212 on Margaret RACQ Maroochy River Resort Pinnacle Tourism Marketing Skyrail Rainforest Cableway TAFE Queensland North Transit Systems (Big Red OAKS Aspire REACH for Training Cat, Stradbroke Ferries & Marsden State High School Pitstop Cafe Small World Journeys TAFE Queensland South West OAKS Aurora Redcliffe State High School StradbrokIsland Holidays) ALL IMAGES: Tourism and Events MAS Country Port of Brisbane Smart Travel International Pty Ltd Tamborine Mountain Distillery OAKS Calypso Plaza Redland Art Gallery Travel Training Australia Queensland & QTIC photo archives

22 Queensland Tourism Industry Council Annual Review 2017-2018 23 Level 5, 189 Grey Street, South Brisbane, QLD 4101 07 3236 1445 | [email protected] | www.qtic.com.au

Thank you to our 2017-18 corporate partners

24 Queensland Tourism Industry Council