Vol. 22, No. 10 • Oct. 31, 2008

Southern region offices merge As of Oct. 31, 2008, the Southern California region officially closed the Riverside and Palm Desert offices and remerged staff with the Ontario office. The consolidation of staff into one central location will improve ef- ficiencies in client service. For more information, contact Office Administra- tor/HRC Karen Di Padova (Ontario) at Cisco ext. 32851 or kadi@deainc. com. The main phone number for the Ontario office is 909-481-5750.

Contents Above: The Sprinter Rail projects in , Calif., were honored with two awards from the San Diego Who’s who at DEA 2 and Imperial Counties chapter of the American Public Works Association in September. The Sprinter Rail DEAU corner 2 is just one example of the type of work being done by DEA’s transit services group. Additional projects can be found beginning on page 4 of this “Info.” Best in benefits 3 Transit services group feature 4 President’s message 6 San Diego’s Sprinter Rail honored Carbon reduction 7 “Info” goes digital 8 with Project of the Year award Chairman’s paragraph 8 DEA’s Sprinter Rail projects have received two awards from the American Public Works Association (APWA), San Diego and Imperial Counties chapter. The “Project of the Year” was awarded for work on the mainline and stations and the Days to remember Honor Award recognized the maintenance facility. Nov. 27-28 - Thanksgiving holiday DEA provided design support to the North County Transportation District for two projects for the 22-mile Sprinter line in San Diego, Calif. The first project converted the Escondido Branch Railroad Line into a combined rail transit system and freight facility. The second included freight rail track replace- ment, partial double tracking, and work on the San Marcos Loop section. The new commuter rail line included several major freeway crossings, railway bridges, and 37 at-grade crossings. Flanked by several major creeks, the corridor Vol. 22, No. 10 – October 2008 (continued on pagePage 4 1) people Who’s who at DEA David Prull (Bend) design, to mechanical, electrical, and Position: Civil Engineer instrumentation/control systems. He DEA Anniversary: Nov. 8, 1995 enjoys working with junior staff and Favorite book: My copy of “Arctic sees his coaching of the Bend office’s Dreams” signed by Barry Lopez “bright, talented, and interested stu- dents” as an important part of his job. Favorite television show: American Above: The Prull family in 2006. Experience on OPB David has always liked the feel His hero: “My 21-year-old niece, Te- mental engineering, and construction of water, playing in and around it. He resa Schroeder, who suffered a broken management. His extensive experience also likes building things. His parents neck three years ago while snowboard- in construction management, admin- encouraged him to go to college and ing. While her injuries are severe, Teresa istration, and inspection makes him a he feels his career is a great fit — he’s has made terrific gains on her path to valuable client resource, during both the never looked back. He finds a great deal independence while maintaining an design and construction phase. of satisfaction in helping the commu- energetic and optimistic perspective.” Dealing with city water supply is nity he lives in by using the talents he’s Children: Sons, Rohan, age 4, and often the issue of the day for him. He been given. Mason, age 3 helps local municipalities with water Away from the office, David Pets: Nala the cat supply systems, working on everything enjoys spending time with friends and Hobbies: Swimming, boating, fishing, from wells to reservoirs, transmission, family and participating in one of the cycling, snowboarding, cross-country pumping, sewage collection, and devel- many outdoor activities he loves, includ- skiing, and mountain climbing opment of reuse alternatives. ing mountain climbing. In 1995, David As a project manager in the Bend “I like pipes and pumps,” David climbed Aconcagua, the highest point in office, David Prull provides senior said. “It’s all about water wells for me South America and in 2000, he climbed engineering design and construction and I’m starting to get a reputation for Mt. McKinley in Alaska, the highest administration services. As the Bend the work I’ve done on them.” point in North America. office civil engineering discipline leader, He enjoys projects on which David received a bachelor’s degree David works to develop engineering he can use his full range of technical in civil engineering in 1985 from the practices and mentor junior profession- knowledge and experience — projects University of Delaware. He is a member als. David has 20 years of experience in that range from analysis and planning of the Professional Engineers of Or- water resources management, environ- through structural and architectural egon and a senior associate at DEA.

Info DEAU corner

The DEA Info is published monthly for in-house use and information. Reader 2009 College of Financial Performance course offerings contributions and comments are welcome. by David Carter (Portland), dean of return on our expertise. The second is Contributors (photos, graphics, and text): DEAU College of Financial Performance through controlling expenses properly. Tami Boardman, Bristol Haggstrom, David Prull, Ruth Webster, Linda Weidmann Today, everyone is concerned Just like you do in your personal life, about the economy. Economic cycles DEA must do both as a company. Editor: Connie Mar – [email protected] go up and down. That is why one of For 2009, the college has been 503.223.6663 DEA’s values is Financial Security. The hard at work preparing two courses that Published by DEA Corporate Communications. mission of DEAU’s College of Finan- will help you do both here at DEA. Copyright 2008. All rights reserved. cial Performance is to promote financial The first course, “Using DEA’s The Info is printed with soy-based inks on 100% excellence in order to maximize oppor- Standard Contracts,” will be rolled out post-consumer and FSC certified paper. Please tunity for our firm and our people. beginning December 2008. This one- recycle. There are two general ways in hour course will be offered via Live For more news and information about DEA, which financial security can be achieved. Meeting and will help you decide which go to http://merlin.deainc.com. The first is through maximizing the (continued on next page)

Page 2 Vol. 22, No. 10 – October 2008 best in benefits DEA offers new adoption assistance program by Amy DeWallace (corporate), senior Jennifer’s proposal detailed the benefits specialist benefits and costs of a hypothetical DEA strives to provide benefits adoption assistance program for DEA. that support the well-being of our After completing additional research employees and their families. We under- and evaluating options, the benefits re- Above: Ecologist Jennifer Miller (Portland) and her stand that families grow in a number view team presented the proposal to the husband Eric adopted daughter Nola from China in 2007. That same year, Jennifer submitted a of different ways. In recognition of executive leadership team for approval. proposal to DEA, outlining an adoption benefits that, beginning Jan. 1, 2009, we will be “It’s wonderful that DEA has de- program for the company to consider. Based on offering an assistance program to help research stemming from that proposal, DEA will cided to offer an adoption benefit,” said implement an adoption assistance program for employees who are growing their fami- Jennifer. “This is a gesture of tremen- employees beginning in 2009. lies through adoption. dous good will and shows DEA’s com- Our current medical and prescrip- mitment to family-friendly policies.” DEA’s adoption assistance benefit, the tion drug benefits provide coverage for This program will provide for program summary and plan description the healthcare expenses of giving birth reimbursement to any full-time or is at Merlin> Benefits>Adoption As- to a child, as well as the costs related part-time employee who has elected to sistance Program. to the diagnosis of infertility. The new participate in the medical plan, for up to There are numerous resources program will allow for more equitable $7,500 of the expenses directly associ- for learning more about adoption. treatment of the various methods em- ated with the legal adoption of a minor One place to start is the Web site for ployees use to expand their families. child under age 18, or any disabled or Medline Plus (www.medlineplus.gov), DEA’s benefits review team began physically or mentally handicapped a service of the U.S. National Library investigating the possibility of adding person. This includes both domestic of Health and the National Institutes the benefit in 2007, when Ecologist and foreign adoptions and adoptions of Health. From the home page, go to Jennifer Miller (Portland)submit- of children with special needs. Some Health Topics>A>Adoption. Other ted a proposal to the team outlining a qualified expenses include adoption online resources you may find helpful possible adoption benefits plan for the fees, attorney and court costs, expenses for adoption information include: company to consider. At the time she related to travel away from home • www.adoption.org submitted the proposal, Jennifer and her (including lodging and meals), or re- • www.adoption.com husband Eric were preparing to travel adoption expenses related to the adop- • www.davethomasfoundation.org to China to meet their newly adopted tion of a foreign child. For a full listing The IRS website (www.irs.gov) daughter, Nola. of reimbursable expenses included in provides comprehensive informa- tion about tax credits and exemptions related to adoption. Some of the related topics are: • Tax Topic 607 - “Adoption Credit” (tax credit and exclusion from contract is appropriate to use given doing our part to make sure that we are income for adoption expenses) project conditions. maximizing the return on our expertise • Form 1040 instructions - The second course, “Understand- and minimizing expenses. “Exemptions and Credit for Child” and ing Solomon Project Financial Reports,” The College of Financial Perfor- “Dependent Care Expenses” (qualifica- will be offered beginning in early Q2. mance also offers other great learning tions for claiming the adopted child’s This course presented live will help opportunities, including recommended exemption or child care credit) PMs, task leaders, and others learn how self study resources. These are avail- • Form 8839 - “Qualified Adop- to quickly and accurately determine how able at Merlin>Resources>DEA tion Expenses” their projects are doing so that they can University>Career Resource Tool. If • Publication 503 - “Child and take appropriate action. you have any questions about these Dependent Care Expenses” Project performance is our course offerings or about the College of You may download copies of IRS economic engine — it always has been Financial Performance, contact me at forms on the site or call 1-800-829- and it always will be. Please join me in Cisco ext. 10216 or [email protected]. 3676 (or 1-800-TAX-FORM) to order forms deliverable by mail.

Vol. 22, No. 10 – October 2008 Page 3 service Transit services provides opportunity for growth and collaboration

by John Lackey (Portland), director to the airport. The resulting award-win- I have never previously seen the current of transit services ning Airport MAX extension (see page level of interest in transit development DEA’s first foray into the transit 5 for more information), has become a and infrastructure that I am seeing now. services arena happened more than a valuable asset for the community. I believe that the transit industry is well- decade ago in Portland, Ore., Over the last few years, positioned to take a lead role in helping with a surveying project for a our group has endeavored our nation’s economic recovery and westside corridor expansion to take our successful local loosening the hold of foreign oil. I also of the local system transit practices to a higher believe that this will be a top priority for (MAX). By the time I joined level, leveraging established U.S. leaders in the next few years. the firm in 1999 to help lead regional projects to build a Here at DEA, we need to ensure the transit services group, national level practice. DEA’s that we are well-positioned to capture DEA had several projects transit work now stretches these opportunities in transit develop- under its belt, including a almost from coast-to-coast ment as they evolve. Transit projects unique project opportunity (see sample project descrip- have the unique advantage of not being John Lackey (Portland), in partnership with Bechtel director of transit tions below and on page 5). tied to any one geographical location, for the Port of Portland — services In the upcoming year, we will allowing opportunities for a “One- to design and build a 5.5- continue to focus our busi- Company” approach to work — by mile light rail extension to the Portland ness development efforts on large-scale, leveraging firmwide resources and International Airport. This project was national transit projects. mobilizing multi-office teams of profes- funded by a Public-Private Partnership The current slowdown in our sionals most suited for the project at involving the sale of development rights national economy has had some chilling hand. One of our greatest challenges to more than 100 acres of land adjacent effects on some of the markets in which will be in learning how to grow and DEA operates. So far, we have not seen support staff across the country, com- these same effects in the transit market. ing from the local office culture we are San Diego Sprinter Rail, If anything, these most recent econom- accustomed to. We have built a reputa- continued from page 1 ic woes have once again highlighted the tion of top-quality service to our clients problems and issues associated with our — we need to ensure that we have the required substantial environmental work nation’s dependence on foreign oil for systems and processes in place to keep and FEMA floodway permitting. transportation needs — as well as the that local service intact as we build our DEA revised designs for con- far-reaching effects of that dependence. national presence. tour grading, drainage structures, track realignment and re-profiling, and station design corrections, providing civil, Central Phoenix/East Valley Light Rail Project structural, and track redesign. Location: Phoenix, Tempe, and Mesa, Ariz. Client manager: Lyn Wylder (Portland) DEA’s Regional Transit Direc- Project manager: Andy Leong (Denver) tor Siegfried Fassmann (San Diego) supervised work on both the commuter DEA was responsible for the design and plans, specifications, and estimates for a $55 rail line and the maintenance facility. million, 3-mile segment of new light rail track constructed in the median of Central Av- enue in downtown Phoenix, Ariz. The project “This was one of our best proj- required a broad range of DEA’s engineer- ects,” said Siegfried. “We worked well ing disciplines to successfully integrate the with the client and the project was tracks within the already-built environment. very successful.” The work involved civil, roadway, stations, DEA also has been retained by the traffic, track, drainage, utilities, structural, street lighting, and landscaping. Despite the client to complete more on-call work. complexity, DEA’s quality control processes The project team, led by Siegfried and helped provide top quality bid documents, Above: DEA provided services for a new Project Manager Michael Widmann resulting in four construction bids within a 10 3-mile segment of light rail track in down- (San Diego), included Ryan Boley (San percent range, and a low bid that was slightly town Phoenix. lower than the engineering estimate. Diego) Alaine James (San Diego), and David Treadwell (CRC).

Page 4 Vol. 22, No. 10 – October 2008 Aspen Transit Location: Aspen, Colo. Client and project manager: Bill Byrne (Denver)

DEA is providing services to support an application for federal funding for Bus Rapid Transit (BRT) in a 40-mile corridor in the Roaring Fork Valley, connecting Glenwood Springs to Aspen, Colo. The corridor will be served by nine stations and two additional drop-off stops in down- town Aspen. The low-floor transit will use a combination of High Occupancy Vehicle (HOV) lanes and exclusive bus lanes, plus priority signals at six high-congestion intersections.

DEA’s multidiscipline team identified the right mix of facil- ity, technology, operational, and marketing strategies for the specific travel needs of the corridor and provided a number of technical services, including cost estimates; initiation of NEPA assessments; conceptual designs for the stations, park-and-rides and stops, along with station area plans incorporating transit-oriented development (TOD) and Above: The Airport extension is one possible joint development concepts; analysis of roadway Above: The Aspen Bus Rapid Transit of the many light rail projects DEA has completed and traffic operations improvements; and a communication project will serve a 40-mile corridor for metropolitan Portland transit agency TriMet and participation program for the project. connecting Glenwood Springs to Aspen, Colo. TriMet Light Rail extension projects Location: Portland, Ore. Client manager: John Lackey (Portland) Madison Regional Transit Planning - EIS/Preliminary Engineering Location: Madison, Wis. DEA has worked on a number of light rail Client and project manager: Mike Eidlin (Bellevue) projects for the Portland metropolitan-area transit agency, TriMet, since its first project DEA is part of a consulting team providing environmental compliance and preliminary for the Westside corridor light rail expansion engineering services for the development of a high capacity transit system in the Madi- in 1992. Some highlights include: son area. During the Draft Environmental Impact Statement (DEIS) phase, the study team will refine the details of the initial start-up transit system. The study area reaches east Airport MAX Light Rail Extension from the city of Middleton to the Sun Prairie city limits, and south from Lake Mendota to DEA was part of an innovative Public Private the Beltline. The focal point of the DEIS Study is a 13-mile-long rail corridor connecting Partnership that made this project happen. Greenway Station in Middleton, Shorewood Hills, the UW Campus, downtown Madison The alignment took advantage of existing and East Towne Mall, as well as other potential lines in the study area. Almost two-thirds right of way along Interstate 205, minimizing of the county’s population lives in the study area, and 80 percent work there. It also acquisition hurdles. The extension added includes many of the region’s largest cultural and special events destinations. DEA is four new stations plus accommodation for responsible for preliminary engineering of the light rail transit alternative and shared one future station, and modifications to the freight railway corridors. existing Gateway Park-and-Ride station. Interstate MAX Light Rail Extension DEA was the design lead for this design/build Project Management Oversight for the Federal Transit Administration (FTA) project, and provided engineering, planning Location: Nationwide, New York, N,Y. and construction engineering. This project Client manager: Lyn Wylder (Portland) added Line Section 10c, an 8,000-foot-long Project managers: Ken Bobetsky (New York) and Craig Goodall (New York) light rail extension. The alignment included two stations, both with park-and-ride facili- The Federal Transit Administration (FTA) selected DEA ties. Approximately half the segment was to serve as an extension of its staff to provide project elevated, and consisted of a 3,900-foot-long management oversight (PMO) services on federally funded dual track bridge with a unique and creative transit projects and programmatic services to structural design that saved TriMet a signifi- FTA headquarters. cant amount of money.

The contract runs for five years, and currently includes South Corridor Light Rail Extension, I-205 oversight for five projects in Lower Manhattan, valued at Segment - Final Design over $4 billion, that are being reconstructed due to dam- Above: One of the projects DEA DEA was the design lead for this design build age sustained during the September 11, 2001, terrorist has provided oversight for under construction project. The new 6.5-mile light attacks at the World Trade Center (WTC). These projects its contract with the Federal Transit rail extension lies roughly parallel to I-205 are the Fulton Street Transit Center, the South Ferry Termi- Audministration is the Fulton Street Transit Center in lower Manhattan in and will add eight new light rail stations and nal, The Route 9A Reconstruction project, the permanent New York City. four new park-and-ride facilities with space World Trade Center Port Authority Trans-Hudson PATH Ter- for 1,126 cars. minal (WTC Terminal), and the World Trade Center Vehicle Security Center.

Vol. 22, No. 10 – October 2008 Page 5 president’s message

By the time you read this message, DEA cannot afford to freeze and resist we will be in our new fiscal year. FY ’08 change. If we do, we will fail. Only was a challenging year for DEA, full of through strategic action can we over- difficult decisions. We were unable to come the challenges before us and take achieve all of our stated Results. Many advantage of the new opportunities that of our offices have had to let people go will help us grow our work and serve due to lack of work or have asked staff our communities. to cut back their hours to help weather The world around us is changing this rough patch. I know these are hard and we must respond. Our markets may times, anxious times. I would add that it rebound, but they may not come back also has been a gratifying and humbling the same way. If anything, we should be experience to see how resilient our staff speeding up our change efforts, which and our offices have been. I thank you are necessary if we are to adapt to what for the work that you have done and the is happening in our environment. sacrifices you have made for the good We know you are thinking about of your colleagues and DEA as a whole. strategy and its importance to the I wish I could say that an end company. In the 2008 ESI survey, 95 to these challenges is here and that I percent of employees who took the can see smooth sailing ahead. But with survey identified DEA’s greatest area the continued slowing of the national of opportunity as “I believe DEA has and global economies, turmoil on Wall Al Barkouli, president a well-formulated business strategy for Street, upheavals in the banking indus- the present and future.” try, and a new presidential administra- have short-term thinking. We knew that This is the first time this particular tion on the horizon, there will undoubt- the economy has gone through bust and statement has appeared at the top of edly be more change and turbulent boom cycles and we were thinking that the list of opportunities. What I find times ahead. Many of our peer firms 2010 will likely be a challenging year for most interesting about this is that we are facing similar challenges. We are our economy. We were wrong on the added a new component to the em- hearing many stories of flat or declining timing. The cycle has hit faster than we ployee survey last year that measures profits, and staff and cost reductions. thought. We are in the “survival” sce- not only how much an employee agreed There are, however, some firms who are nario today. It was our hope to beat the with a particular statement, but also continuing to grow and prosper through bust cycle by doing the following: how important that statement was to this slowdown. • One Company Excellence – them. Given that new factor, this is a The secrets of those who are focus on one-team ethic and efficiency. topic of obvious importance to our prospering in these difficult times • Strategic Direction – redefine staff. I am really glad that our people include: choosing the right markets, of- our strategic advantage based on the feel that way about it. I agree with you, fering the right services, having efficient sustainability market. Pursue the market we do need a good business strategy to and tightly controlled operations, and based on securing high-value work that thrive in this new complex world. having a strong, team-first ethic. is aligned with sustainability. Fostering One-Company Excel- One of the tools we have used • Organizational Design – to lence and implementing our strategic for years at DEA is scenario planning. enable One-Company Excellence and direction and the organizational design Scenario planning looks at multiple bring the new strategic direction to life directly addresses this area of oppor- scenarios for the future and asks “what by streamlining our systems, structures tunity. As I have said before, strategic if ” questions. Rather than predicting and processes. planning is not new to DEA, it is the the future the job becomes, determin- Some might wonder why we are focused approach that is new, looking at ing what actions we can take that will continuing with the organizational the “whole beast” instead of its parts. be successful in any scenario. In 2007, design, given the climate of our current This new approach forces us to re- DEA was looking at four scenarios, one economy. My answer is that this move think what we’re doing, from the more called “survival.” In this scenario, our is necessary given what is happening philosophical level down to the systems, country’s funding and economy would in the larger scope of our world. To processes, and tools we use daily. be challenged and our clients would become an Enduring Great Company, (continued on next page)

Page 6 Vol. 22, No. 10 – October 2008 stewardship Making the business case for carbon reduction by Paul Horton (corporate), director ingly complex business environment of of sustainability the 21st century. Two different Key Results were • Financial capital (financial recently adopted for Sustainability in management) 2009. One has to do with our internal • Natural capital (resources; sustainability performance (10 percent eco-system services) carbon reduction firmwide). The other • Human/intellectual capital has to do with developing a plan for (people & employees) how we’ll shift our client services to be • Social capital (relationships with more sustainable. In this issue, I’d like external stakeholders) to address the internal key result. Increasing our environmental private clients, all of whom are con- 10 percent carbon reduction: Why performance (or reducing our envi- fronting mounting pressures resulting do it? Because it’s good business! Plain ronmental footprint) reduces the cost from diminishing resources, increasing and simple. of doing business today and limits our costs, limited funding, and environmen- According to respected sustain- exposure to inevitable price increases tal restrictions. In search of answers, able business consultant Bob Wil- for electricity and fuel tomorrow. It also these clients will look to those firms lard, “companies that care about their helps us do our part to steward dimin- that understand the issues best and have environmental impact have a higher ishing natural resources, improving our demonstrated real leadership. Getting overall ‘business quality.’” What does he ability to attract and maintain talent that our own house in order is one impor- mean by business quality? Rather than is increasingly interested in working for tant aspect of positioning ourselves to the more common three-legged stool companies that care about the environ- be a credible player. comprised of “Planet, Profit, People,” ment and provides us with the credibil- According to Willard, all four of Willard talks in terms of “capital.” He ity we need to tap into new markets as these capitals are assets. Seen in this sees four distinct types of capital, all of sustainability leaders. light, sustainability is a “framework for which are necessary if a company is to DEA is a consulting company. We managing risk.” Put another way, it’s just fully realize its potential in the increas- provide solutions for our public and plain old good business

President’s message, continued from previous page

Successful leaders are able to of ways. You can provide input about • Generate profit with increasing engage their followers, to harness the the strategic direction or the design margins through selling higher-value energy and efforts of their people to criteria on Sharepoint at iShare>Sites- work. work toward common goals and the Communities>About DEA>Building • Attract, develop, and retain in- common good. This is what I hope an Enduring Great Company: From novators and leaders. we will achieve with the organizational Vision to Results. • Balance capabilities to operate design. The framework we create will The design criteria are statements locally and nationally. not be quite so directive — it may show of what the organizational design • Attract clients who seek our the DEA population what success should accomplish in terms of observ- company out for our innovative and looks like, but it must also provide the able or measurable operating outcomes creative solutions. flexibility and empowerment needed to and will be used to evaluate different • Manage the DEA business port- allow each individual employee to reach design solutions. Themes include: folio to achieve the strategic direction. that success. • Pursue, win, and deliver large, Difficult times provide a test of The organizational design team is high-profile or strategically significant mettle and I know that we are up to the now working to create that framework, projects across geographies, disciplines, test. We need to be. Our future depends based on design criteria approved by the and business lines. on it. executive team. As our work progresses, • Provide clear accountability, –Al Barkouli we will be asking employees to provide performance metrics, and rewards for input on the draft design in a number all employees.

Vol. 22, No. 10 – October 2008 Page 7 DEA Info goes digital this month chairman’s paragraph In response to the 2008 Commu- nications Survey results and to further support DEA’s strategic direction (by I have often quoted the ancient Chinese “curse”: “May you live in reducing use of natural resources, cost, interesting times!” Well, it does seem the world is very much living within and the overall carbon footprint of the this “curse.” product), the monthly DEA “Info” The local, state, and national election process certainly seems more newsletter will be distributed to employ- of a curse than interesting. The stock market surely is cursed and I think ees in electronic format beginning with there are no homebuilders or land development the October 2008 issue. companies that feel they are not cursed. Limited numbers of printed I do find it heartening that Warren Buf- newsletters will be sent to offices that fet is investing and his line, “When the greedy requested them. If you would like a are buying, it is time to be scared — when the printed copy of the newsletter, please greedy are scared, it is time to be buying,” tells contact your local office administrator us that our most famous investor in our nation- (see below). al and world markets sees an improving future. Fiscal year 2009, now beginning, is Office Contact expected to be challenging and interesting for Bellevue Wendy Davidson Dave Evans, chairman DEA and all the DEEI subsidiaries. There are Bellingham Dawn Regier specific strategic plans for each subsidiary and Bend Lisa Pena positive budgets for them also. While the world around us seems to be in Boise Michael Elliott chaos and crisis, we are seeing significant opportunities in this dynamic future. We will need to take some bold steps, make some less-than- Coeur d’Alene Lori Dionne enjoyable sacrifices, and meet our budgets and plans. FY 2009 will be Corporate Connie Mar much more than interesting, it will be what we choose to make it. Like CRC Dann Horowitz Warren Buffet, I see a very improving future for our world, our nation, Denver Leah Langerman and our company. Everett Pat Allred Irvine Karen DiPadova – Chairman Dave New York Sue Kostner Olympia Jodi Wills Ontario Karen DiPadova Phoenix Taun Raffo Portland Martha Himes Sacramento Jeanette Acosta Salem Virginia Stapleton Salt Lake City Michael Elliott San Diego Laura Anderson Spokane Lori Dionne Stockton Jeanette Acosta Tacoma Gaylyn Williams Vancouver Laura Wilkinson Vancouver Marine Jennifer Mendiola

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