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Massachusetts Bay Transportation Authority Station Management Project Automated Fare Collection March 7, 2007 Massachusetts Bay Transportation AuthorityAuthority “The MBTA’s Station Management Project involves a series of projects that build on the AFC(1) platform to revolutionize how the Authority does business, interacts with its customers, supervises its employees and manages its stations.” (1) AFC: Automated Fare Collection Slide 2 Massachusetts Bay Transportation AuthorityAuthority The Vision: Station Management Wide Area Automated Fare Network Collection Secure Station Systemwide Initiative Radio Station Managemen Hub Stations Customer Service Agents Redundant Telecommunications Account Management Network Clearinghouse Alarms & Safety Systems Card Management & Credit/Debit Processing Slide 3 Massachusetts Bay Transportation Authority Automated Fare Collection (AFC) AFC replaced the current fare collection system for: ¾ Subway & Green Line ¾ Bus & Trackless trolley ¾ Silver Line Customer service focus Flexible fare policy and greater equipment reliability ¾ New Fare Structure Jan 2007 ¾ LinkPass ¾ Bus/Subway transfers ¾ Surcharge Fare compliance & fare equity Slide 4 Massachusetts Bay Transportation Authority AFC – Equipment Fare Vending Machines (FVM) ¾ 500 Full Service & Cashless Fare Gates Fareboxes – bus and light rail Retail Sales Program Other new equipment: ¾ Ticket Office Machines, Validators ¾ Photo ID Systems ¾ Central Computer System ¾ Encoding Equipment ¾ Revenue Transfer System(2) Installation Complete Dec 2006 (2) Includes garage equipment (such as vaults, money containers, wireless data collection, etc.) Slide 5 Massachusetts Bay Transportation Authority AFC – New Fare Media Magnetic tickets ¾ Passes or stored value Smart cards ¾ Mifare® 1K ¾ Passes and stored value ¾ Lowest fare ¾ Bus-subway transfers ¾ Automatically “updated” ¾ Value can be recovered if lost ¾ Smart card ID’s for reduced fare customers and employees ¾ Electronic Fare Media Programs Slide 6 Massachusetts Bay Transportation Authority MBTA’s New Privacy Policy The MBTA: ¾ Recognizes the importance of privacy ¾ Has a new privacy policy Constitutes an agreement between our customers and the MBTA with respect to collection, use, storage, and disclosure of information collected through our: ¾ Electronic fare media programs ¾ Website Slide 7 Massachusetts Bay Transportation AuthorityAuthority “Charlie-ization” Bus Farebox Pilot Began – 17 buses; new design January 2005 Reduced Fare ID Outreach Began Spring 2005 Blue Line Subway Installation May - Sept 2005 Other Subway Lines Installation Began February 2006 Farebox Installation Began Summer 2006 Retail Sales Program – 75 in use by 01/07 Complete Subway & Bus Installation December 2006 CharlieCard Rollout to General Public (1m by 01/07) New Customer Service Center – 6 day/week Conversion of 100k+ Corporate Program January 2007 Conversion of 50k+ High School Program New Fare Structure First $1m Credit/Debit single sales day Electronic Fare Media RFP Current Slide 8 Massachusetts Bay Transportation Authority Smart Cards – Overview Smart Card Reduced-fare Photo IDs ¾ Over 125,000 Seniors and 30,000 Persons with Disabilities ¾ New ID for Blind Patrons ¾ Regional Transit Authorities ¾ ‘Dual’ use: Flash and Stored Value Employees & Retirees Corporate & Student Pass Programs General Public Slide 9 Massachusetts Bay Transportation Authority Smart Cards – New Fare Structure Approved by MBTA – Nov 2006 ¾ Effective January 1, 2007 CharlieCard ¾ Lowest fare for stored value ¾ Bus-Subway Transfers CharlieTicket/Cash ¾ Surcharge (Bus: 25 cents; Subway: 30 cents) ¾ No Bus-Subway Transfers Time-based passes ¾ No media price differential Slide 10 Massachusetts Bay Transportation Authority Smart Cards – Distribution Over 1.2m CharlieCards distributed ¾ Over 1m since Dec 2006 “Charlie’s Here!” ¾ General Public CharlieCard launch ¾ Third-party smart card encoding Over 575,000 unique cards in use3 Distribution efforts ¾ Intense 6 week campaign ¾ Print, media, web ¾ Hand to hand distribution ¾ 300+ Ambassadors, 65+ locations (3) Limited data. Smart cards with one use between 12/4/06 and 1/31/07. Slide 11 Massachusetts Bay Transportation Authority Smart Cards – Preliminary Experiences January 2007 stats ¾ 86% of patrons avoided surcharge4 ¾ Approx $6 average stored value purchase ¾ Over 200k time-based passes, including Corporate employees ¾ Credit/debit – significant % of revenue Charlie Challenges ¾ Art of the “Tap” ¾ What is this card for? ¾ Internal and external learning curve ¾ Customer service/support ¾ So much new all at once ¾ “POP” blend on Light-rail (4) CharlieCard stored value and all time-based passes do not have a surcharge Slide 12 Massachusetts Bay Transportation Authority Challenges Old stations – no 2 are alike ¾ “Charlie” Station Rehabilitations New network New data ¾ Security ¾ How do we use data? New iterations of equipment, computer system Internal & external habits ¾ Old versus new Resources ¾ Project vs. Daily Operations Slide 13 Massachusetts Bay Transportation Authority Lessons Learned Dedicate internal project resources Signage, graphics, screen flows are critical Stress customer education Keep front line employees informed and engaged Consider fare media encoding by others Have customer support infrastructure in place Software is, well, software… Slide 14 Massachusetts Bay Transportation Authority Contactless Payments – Moving Forward Initial focus on core business – other modes (parking, commuter rail, etc.) “Electronic payments” – not solely CharlieCards ¾ Related transit? ¾ Beyond transit? ¾ Other contactless form factors? ¾ Versatile card readers ¾ Acceptor ¾ Learn from others Future “inter-usability” Standards Privacy policy Data security Slide 15 Massachusetts Bay Transportation Authority Awareness www.mbta.com Slide 16.
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  • Massachusetts Bay Transportation Authority

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    y NOTE WONOERLAND 7 THERE HOLDERS Of PREPAID PASSES. ON DECEMBER , 1977 WERE 22,404 2903 THIS AMOUNTS TO AN ESTIMATED (44 ,608 ) PASSENGERS PER DAY, NOT INCLUDED IN TOTALS BELOW REVERE BEACH I OAK 8R0VC 1266 1316 MALOEN CENTER BEACHMONT 2549 1569 SUFFOLK DOWNS 1142 ORIENT< NTS 3450 WELLINGTON 5122 WOOO ISLANC PARK 1071 AIRPORT SULLIVAN SQUARE 1397 6668 I MAVERICK LCOMMUNITY college 5062 LECHMERE| 2049 5645 L.NORTH STATION 22,205 6690 HARVARD HAYMARKET 6925 BOWDOIN , AQUARIUM 5288 1896 I 123 KENDALL GOV CTR 1 8882 CENTRAL™ CHARLES^ STATE 12503 9170 4828 park 2 2 766 i WASHINGTON 24629 BOYLSTON SOUTH STATION UNDER 4 559 (ESSEX 8869 ARLINGTON 5034 10339 "COPLEY BOSTON COLLEGE KENMORE 12102 6102 12933 WATER TOWN BEACON ST. 9225' BROADWAY HIGHLAND AUDITORIUM [PRUDENTIAL BRANCH I5I3C 1868 (DOVER 4169 6063 2976 SYMPHONY NORTHEASTERN 1211 HUNTINGTON AVE. 13000 'NORTHAMPTON 3830 duole . 'STREET (ANDREW 6267 3809 MASSACHUSETTS BAY TRANSPORTATION AUTHORITY ricumt inoicati COLUMBIA APFKOIIUATC 4986 ONE WAY TRAFFIC 40KITT10 AT RAPID TRANSIT LINES STATIONS (EGLESTON SAVIN HILL 15 98 AMD AT 3610 SUBWAY ENTRANCES DECEMBER 7,1977 [GREEN 1657 FIELDS CORNER 4032 SHAWMUT 1448 FOREST HILLS ASHMONT NORTH OUINCY I I I 99 8948 3930 WOLLASTON 2761 7935 QUINCY CENTER M b 6433 It ANNUAL REPORT Digitized by the Internet Archive in 2014 https://archive.org/details/annualreportmass1978mass BOARD OF DIRECTORS 1978 ROBERT R. KILEY Chairman and Chief Executive Officer RICHARD D. BUCK GUIDO R. PERERA, JR. "V CLAIRE R. BARRETT THEODORE C. LANDSMARK NEW MEMBERS OF THE BOARD — 1979 ROBERT L. FOSTER PAUL E. MEANS Chairman and Chief Executive Officer March 20, 1979 - January 29.
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    The MBTA has announced its service schedules for Christmas Eve (Thursday, December 24, 2015) and Christmas Day (Friday, December 25, 2015) as well as its service schedules for New Year's Eve (Thursday, December 31, 2015) and New Year's Day (Friday, January 1, 2016). Late-Night Service will not be available on Christmas Day or New Year's Day. Parking at the Wellington surface lot and the Alewife, Braintree, Quincy Adams, and Wonderland garages will be pay on entry and cash only on New Year's Eve, December 31, 2015. Credit cards and garage TAP cards will not be accepted. Subway Christmas Eve - Thursday, 12/24/15 • The Red Line will operate a regular weekday schedule. • The Orange Line will operate a regular weekday schedule. • The Blue Line will operate a regular weekday schedule. • The Green Line B-, C-, D-, and E-Branches will operate a regular weekday schedule. • The Silver Line will operate a regular weekday schedule. • The Mattapan Trolley will operate a regular weekday schedule. Christmas Day - Friday, 12/25/15 • The Red Line will operate a Sunday schedule. • The Orange Line will operate a Sunday schedule. • The Blue Line will operate a Sunday schedule. • The Green Line B-, C-, D-, and E-Branches will operate a Sunday schedule. • The Silver Line will operate a Sunday schedule. • The Mattapan Trolley will operate a Sunday schedule. Customers should also note that the CharlieCard Store located adjacent to the Red and Orange Lines at Downtown Crossing Station is closed on Christmas Day. New Year's Eve - Thursday, 12/31/15 • The Red Line will operate a modified weekday schedule with additional trains operating at rush-hour levels of service throughout the evening from 3 p.m.
  • Board of Directors J U L Y 2 4 , 2 0

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    Ridership and Service Statistics Thirteenth Edition 2010 Massachusetts Bay Transportation Authority MBTA Service and Infrastructure Profile July 2010 MBTA Service District Cities and Towns 175 Size in Square Miles 3,244 Population (2000 Census) 4,663,565 Typical Weekday Ridership (FY 2010) By Line Unlinked Red Line 241,603 Orange Line 184,961 Blue Line 57,273 Total Heavy Rail 483,837 Total Green Line (Light Rail & Trolley) 236,096 Bus (includes Silver Line) 361,676 Silver Line SL1 & SL2* 14,940 Silver Line SL4 & SL5** 15,086 Trackless Trolley 12,364 Total Bus and Trackless Trolley 374,040 TOTAL MBTA-Provided Urban Service 1,093,973 System Unlinked MBTA - Provided Urban Service 1,093,973 Commuter Rail Boardings (Inbound + Outbound) 132,720 Contracted Bus 2,603 Water Transportation 4,372 THE RIDE Paratransit Trips Delivered 6,773 TOTAL ALL MODES UNLINKED 1,240,441 Notes: Unlinked trips are the number of passengers who board public transportation vehicles. Passengers are counted each time they board vehicles no matter how many vehicles they use to travel from their origin to their destination. * Average weekday ridership taken from 2009 CTPS surveys for Silver Line SL1 & SL2. ** SL4 service began in October 2009. Ridership represents a partial year of operation. File: CH 01 p02-7 - MBTA Service and Infrastructure Profile Jul10 1 Annual Ridership (FY 2010) Unlinked Trips by Mode Heavy Rail - Red Line 74,445,042 Total Heavy Rail - Orange Line 54,596,634 Heavy Rail Heavy Rail - Blue Line 17,876,009 146,917,685 Light Rail (includes Mattapan-Ashmont Trolley) 75,916,005 Bus (includes Silver Line) 108,088,300 Total Rubber Tire Trackless Trolley 3,438,160 111,526,460 TOTAL Subway & Bus/Trackless Trolley 334,360,150 Commuter Rail 36,930,089 THE RIDE Paratransit 2,095,932 Ferry (ex.
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  • Security Analysis of Near-Field Communication (NFC) Payments

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  • Official Transportation Map 15 HAZARDOUS CARGO All Hazardous Cargo (HC) and Cargo Tankers General Information Throughout Boston and Surrounding Towns

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    WELCOME TO MASSACHUSETTS! CONTACT INFORMATION REGIONAL TOURISM COUNCILS STATE ROAD LAWS NONRESIDENT PRIVILEGES Massachusetts grants the same privileges EMERGENCY ASSISTANCE Fire, Police, Ambulance: 911 16 to nonresidents as to Massachusetts residents. On behalf of the Commonwealth, MBTA PUBLIC TRANSPORTATION 2 welcome to Massachusetts. In our MASSACHUSETTS DEPARTMENT OF TRANSPORTATION 10 SPEED LAW Observe posted speed limits. The runs daily service on buses, trains, trolleys and ferries 14 3 great state, you can enjoy the rolling Official Transportation Map 15 HAZARDOUS CARGO All hazardous cargo (HC) and cargo tankers General Information throughout Boston and surrounding towns. Stations can be identified 13 hills of the west and in under three by a black on a white, circular sign. Pay your fare with a 9 1 are prohibited from the Boston Tunnels. hours travel east to visit our pristine MassDOT Headquarters 857-368-4636 11 reusable, rechargeable CharlieCard (plastic) or CharlieTicket 12 DRUNK DRIVING LAWS Massachusetts enforces these laws rigorously. beaches. You will find a state full (toll free) 877-623-6846 (paper) that can be purchased at over 500 fare-vending machines 1. Greater Boston 9. MetroWest 4 MOBILE ELECTRONIC DEVICE LAWS Operators cannot use any of history and rich in diversity that (TTY) 857-368-0655 located at all subway stations and Logan airport terminals. At street- 2. North of Boston 10. Johnny Appleseed Trail 5 3. Greater Merrimack Valley 11. Central Massachusetts mobile electronic device to write, send, or read an electronic opens its doors to millions of visitors www.mass.gov/massdot level stations and local bus stops you pay on board.
  • Appendix a Northeast Corridor: Mobility Problems and Proposed Solutions

    Appendix a Northeast Corridor: Mobility Problems and Proposed Solutions

    Appendix A Northeast Corridor: Mobility Problems and Proposed Solutions BACKGROUND EXISTING CONDITIONS The Northeast Corridor extends from the Boston Harbor to Merrimac, Amesbury, and Salisbury bor- dering New Hampshire north of the Merrimack River. The corridor includes eight cities, 24 towns, and East Boston (a neighborhood of Boston), including Logan Airport. In the Northeast Corridor is found the historic factory city of Lynn, as well as the maritime communities of Salem, Marblehead, Beverly, Gloucester, and Newburyport. Large swaths of the corridor north of Cape Ann are protected marine estuaries. The MBTA offers rapid transit, bus, and commuter rail services across much of this corridor. The Blue Line has eight stations from Maverick Square in East Boston to Wonderland in Revere. The Blue Line also has a stop serving Logan Airport, from which dedicated free Massport shuttle buses circulate to all air terminals. MBTA Blue Line service to Logan Airport has recently been supplemented by the popular Silver Line bus rapid transit service from South Station. Maverick and Wonderland Stations both serve as major bus hubs, though some important services operate from other stations, notably buses to Winthrop from Orient Heights operated by Paul Revere Transportation under contract to the MBTA. MBTA buses also serve the corridor communities of Chelsea, Saugus, Lynn, Swampscott, Marblehead, Salem, Peabody, Beverly and Danvers. Many MBTA buses in this corridor operate all the way to Haymarket Station, in Boston Proper. These routes use the I-90 Ted Williams Tunnel, Route 1A Sumner Tunnel, or U.S. Route 1 Tobin Bridge. Because these routes use the regional express highways, they are able to provide a high level of service.
  • Red / Blue Line Connector Assessment – Land Use, Population, and Ridership Memo 2 2

    Red / Blue Line Connector Assessment – Land Use, Population, and Ridership Memo 2 2

    SUMMARY MEMORANDUM: POPULATION, LAND USE, AND RIDERSHIP CHANGES UPDATE TO THE 2010 DEIR FOR THE RED LINE/BLUE LINE CONNECTOR Published October 2018 1. Introduction In 2010, Massachusetts Department of Transportation (MassDOT) conducted a study to evaluate the connection of the Massachusetts Bay Transportation Authority’s (MBTA’s) Red Line and Blue Line in Boston. The Red/Blue Line Connector Project consisted of extending the Blue Line beyond its current terminus at Bowdoin Station along Cambridge Street to the Red Line at Charles/ MGH Station. In March 2010, MassDOT submitted a Draft Environmental Impact Report (DEIR) pursuant to the Massachusetts Environmental Policy Act (MEPA). In May 2010, MEPA approved the DEIR. At the time, MassDOT had not identified funding for the construction of the Project. Recent changes in development and growth in Revere, East Boston, and Cambridge, as well as advancements in construction technologies, have generated a renewed interest in revisiting the need for the Red/Blue Line Connector. MassDOT’s Office of Transportation and Planning (OTP), working with the MBTA, has initiated a study to reassess the Project by revisiting previous assumptions developed during the 2010 DEIR. The purpose of this memorandum is to update the data and assumptions regarding population, land use, and ridership from the 2010 DEIR’s Purpose and Need. The 2010 DEIR focused primarily on four Census tracks surrounding the Cambridge Street corridor project area. However, due to their current access to the Blue and Red lines, the communities in this area would likely not have a large effect on demand for and use of the connection.