TCS Customer Newsletter Quote August, 2012 / Volume: 11 / Issue: 2

“We have to build up the character of our future generations which means highest sense of honour, integrity, selfless service to the nation, and sense of Feelings of responsibility, and we have to see that they are fully qualified and equipped to play their part in the various Love... Happiness... Joy... branches of economic life in a manner which will do honour to Pakistan”

need to be shared! (Quaid-e-Azam Mohammad Ali Jinnah’s Message to All Pakistan Educational Conference, , 27th November 1947)

Express your Sentiments through Sentiments Express with a fresh bouquet of flowers, a personalized gift or a box of fancy chocolates to your Leadership Tip loved ones in Pakistan, UAE and UK. “When the government is unobtrusive, people are pure; when the government is prying, people are wanting” To book your orders: (Lao-tzu) Visit your nearest TCS express centre Order online: www.SentimentsExpress.com or Call: 111 123 456

Dubai - UAE TCS Express Worldwide LLC #5, Abdullah Rashid Muhammad Saif Building, Rashidya, Umm Ramool, P.O. Box 29575, Dubai, UAE Tel: +(971) 4 285 8556, Fax: +(971) 4 285 8560 www.tcsuae.com

TCS Express Center Shop # 7, Hassan Majid Mohd Building Frijmurar, Deira, Dubai, UAE Tel: +(971) 4 285 8556, Fax: +(971) 4 285 8560 www.tcsuae.com

Abu Dhabi - UAE TCS Express Worldwide LLC Fardous Building, Al Salam Street P.O. Box 54525, Abu Dhabi, UAE Tel: +(971) 2 677 8600, Fax: +(971) 2 6779800 www.tcsuae.com

Sharjah - UAE TCS Express Worldwide LLC Al Arooba Shop # 24 & 25, Al Arooba Street, Human Resource Management & Organizational Development at TCS Behind al Ansari Exchange, Rolla Square, Sharjah Tel: +(971) 6 563 0563, Fax: +(971) 6 563 0562 www.tcsuae.com It’s essentially a ‘stone’ grinder’s said: “TCS is deeply imbedded in the Muhammed job. From solid building blocks to lives of 180 million people that have a Usman (Senior London - UK sparkling high value stones, the HR tremendous economic potential. We Manager HR), Moona Sharif TCS Express Worldwide (UK) Limited practitioner crafts new gems that have a lot of catching up to do. Our (Manager Organizational 1000 Great West Road, Brentford, Middlesex TW8-9HH, London, UK will carry the day in the future, and young people will live in a time of Development), Haris Tabassum Tel: +(44) 208 263 5715, Fax: +(44) 208 263 5716 reinforces existing cadres that have tremendous opportunity. We hope that (Manager Learning & Development), www.tcsexpress.co.uk sustained the enterprise and grown our generation would have laid out an Muhammad Farhan (Manager HR it to its present proportions. infrastructure for our youth to build Systems Development), Muhammad Karachi - Pakistan TCS House upon.” Leading the charge in laying out Kamran (HR Manager South), Jawwad Saqib Hamdani Building, At the Royal Aeronautical Society, in that infrastructure is the HRM & OD Khokhar (HR Manager Central), Iqbal Avenue, Jinnah International Airport, the company of his peers and specially Department of TCS, and the people in Muhammad Sarfraz (HR Manager Karachi 75202, Pakistan. invited cross-section of young and bright the forefront of that charge are North), and M. Zubairuddin Siddiqui Tel: +(92) 21 111 123 456, Fax: +(92) 21 924 2830 sparks, Chairman TCS Mr. Khalid Awan Nusratullah Khan (Head of HRM & OD), (Assistant Manager HR at HO). www.tcs.com.pk Continued page 04 TCS Customer Newsletter TCS Customer Newsletter

Adnan Yuosaf, Courier Code 30218, services the General & Banking sector in ’s Blue Area. He has been in TCS since 1998, hails from Sialkot, and World of TCS On behalf of the TCS People and our to welcome to Pakistan L. Bruce CEO’s Message 2 Chairman Mr. Khalid Awan, I take this Carlson, the Global Chairman of Grid is very proud that Sialkot manufactured footballs were used at the London Olympics 2012. Message from the Frontlines 3 opportunity to wish our esteemed International Inc, held special meaning Groomers of Excellence 6 readership a heartfelt Happy for us at TCS. For five days in October 100 Business Leaders of Pakistan 10 Adnan reports for work at 7am, makes his last delivery by 12 noon, and collects Independence Day and Eid Mubarak. 2011, for twelve hours every day, 24 TCS UAE Report 14 top executives of TCS were put through his last pick-up by 7pm. By the time he leaves for home Adnan has clocked in Logistics Lessons from China 16 It is my privilege and pleasure to the Grid program by Professor Usman a 13 hours day. His message for new couriers being recruited into the TCS Supply Chain Conference 17 welcome you to another edition of TCS Ghani, and it was a real treat to meet system is that there is no alternate to hard and honest work. “Stay loyal to the Spotlight - Muhammad Masood 18 CONNECT that provides for you an and mingle with other Grid Graduates. company, and observe punctuality,” he says. “Be proud of being a TCS Courier.” HeadSpeak - Nusratullah Khan 21 insight into the vibrant world of TCS. We carry a report of the proceedings MAK 23 Editorial 23 which was addressed amongst others Adnan attended the Federal Government Degree College, H-9, Islamabad, and TCS Sales Conference 24 We at TCS are committed to by our Chairman Mr. Khalid Awan, is presently studying for his graduation from the Allama Iqbal Open University. Independence Day 30 continually engage in developing our himself a Grid Graduate from the 39 years of age, in school Adnan excelled in Mathematics and Physics. In college his first choice was commerce, but due to inadequate marks he switched to study human resource in pursuit of the pioneering groups. Developing Human Capital optimal mix of people, processes, and Humanities with Economics, Civics, and Geography as his subjects. For graduation Grid Graduates Dinner 8 technology. In this issue of CONNECT In this issue we acknowledge the he is studying Mass Communications & Broadcasting, Geography, and Pakistan Dastan-e-Ishq 18 we take great pleasure in introducing tireless and inspired service of our Studies. Rowing 19 you to our HR Department, and the Courier Adnan Yuosaf (Courier Code Young Leaders Conference 20 many talented and dedicated team 30218) who services the General & “I am looking forward to completing my graduation and getting promoted within Pakistan Parkinson’s Society 22 members that ensure the grooming of Banking sector in Islamabad’s Blue the TCS Family. We have an enabling environment in which the Management Dave Crane 26 our people so that they can meet and Area. He has been in TCS since 1998, Also in this issue is an account of the listens to and solves our problems,” he says. Bazeecha 27 Ron Kaufman 28 exceed your expectations. and dedicated to advancing his Pakistan Parkinson’s Society, founded academic career and seeking growth and chaired by the dynamic Mr. Haroon Adnan goes beyond just delivering and picking up documents and packages. We have had many an exciting within TCS. Basheer, whose illustrious corporate He promotes TCS products to customers while doing pick-up and drop, in occasion since the last issue of career also includes a stint as CEO particular Sentiments Express, and keeps his ears open for any additional services CONNECT. The Grid Graduate The Director of the TCS Holding TCS. Global sales guru Ron Kaufman that the customer may require. Adnan laments the unpredictability of electricity Patron Group’s Dinner and Award Ceremony Company, Mr. Qasim Awan, is an avid came to Karachi at the invitation of our in his working environment, and has been stuck in elevators quite often during Khalid N. Awan observer of the global supply chain sister concern OCTARA, and gave us his work day. Advisor scenario, and has contributed an article a most useful pep talk on how to jamil janjua on the Logistics Lessons learnt from counter the effects upon sales of a Adnan is married with one school going six years old daughter. He is the only Editor China. sliding economy. Kudos are also due son with two sisters, both of whom are graduates, one a teacher, Adil Ahmad to the TCS Manager Administration and the other working for Mushko Electronics. Graphic Designer A happening of considerable Muhammad Arshad Khan, better Syed Shahbaz

importance is the publication of ‘100 known as MAK, who is an He loves cricket and watches it on television. He likes Members of Editorial Committee Business Leaders of Pakistan’ by Ijaz internationally celebrate artist, and has spending time with colleagues on off days going Salman Akram Nisar, the Founder and President of recently been awarded the slot of on out-of-station trips and picnics. Adnan’s favorite Rizwan Hafeez Manager Today. Alongside the leading President National Committee Pakistan Ali Leghari food is chicken biryani. Amitabh Bachan is his Nusratullah Khan stalwarts of Pakistani trade, commerce by Croatia based World Art Games. favourite actor, and he says he felt very happy and industry are five pages dedicated We wish him success in his endeavors seeing Amitabh carrying the Olympic torch to the Chairman TCS Mr. Khalid Awan. aimed at promoting Pakistan’s soft through the streets of London. They bring out his thoughts in a manner image in the world. which provides a comprehensive view Ladies and gentlemen, of the entity TCS, and the strategic Thank you very much for giving TCS thinking that is guiding it into the future. your vote of confidence, and we hope Adnan Yuosaf at your service! We carry an extract from it within our you will continue to do so in the future. pages. 02 August, 2012 / Volume: 11 / Issue: 2 www.tcs.com.pk 03 TCS Customer Newsletter TCS Customer Newsletter

Continued from Cover offered 22 slots in Karachi and 8 in and economically adaptable. “Career- TCS Human Resource Management & Organizational Development Division’s Grooming Rawalpindi and Islamabad, and long investments in learning through shortlisted these from hundreds of training and development both on the SUMMER INTERNSHIP PROGRAM 2012 AT TCS Excellence applicants. There was gender parity, job and through life experiences will and each internee received a stipend likely increase,” he says. What a happy of Rupees 5000 per month. Each of thought for HRM & OD! THE RANDOM 6 “We at TCS are committed to them has been assigned specific tasks, continually engage in developing our and placed under the supervisory care human resource in pursuit of the of experienced managers for periods optimal mix of people, processes, and ranging from 6 to 8 weeks. FATIMA SAFDAR for all positions that exist in a particular SAMANA GHAZANFAR technology,” says Saqib Hamdani (Institute of Business department along with any new (Institute of Business (CEO, TCS). “At TCS we sincerely COMMITMENT, IDEAS, Management’s - IoBM - HR positions that can be identified. Management - IoBM - Customer Service Institute) Assigned to believe that the real assets of an Recruitment & Selection TECHNOLOGIES Institute). Assigned to Kiran Dhamani, Manager organization are its people, especially AUKASH KUMAR Customer Service Development The HRM & OD Function at TCS is Muhammad Zubairuddin Siddiqi, so in the service sector.” Assistant Manager HR (Iqra University’s Finance itself in a transition period. It is about Institute) Assigned to Afzal “TCS is an organization leading four different generations “When inventive minds work together, Khan, Manager Accounts (Fixed that has a well-thought internship RISING STARS Assets Management and together at the workplace that were the product that emerges is one program along with being a good To further strengthen the organizational Treasury) brought up and developed in highly personifying innovation and TCS is that company.The projects I worked on were response to the Voice of the Customer, very interesting and challenging, and contrasting scenarios. “We have baby epitome of innovation, hiring workforce “TCS is a good organization to work and maintain continuity at the highest required me to interact with people and boomers that are finely acclimatized with ingenuity beyond limits. TCS is a with, and I have learnt a lot that will level of service, TCS has launched its gather information.” with the organizational culture of sheer great organization to start a career with, definitely help me in my professional Rising Star Program to identify and and it has exposed me to the corporate commitment, but need to be trained career.” Projects assigned: Process Flows; groom from within TCS its future world.” on the latest advancements”, says Call Flows. leadership. “The Rising Star Program Nusratullah Khan (TCS Head of HRM Projects assigned: Invoices that is the brainchild of TCS Chairman Mr. Projects assigned: Assistance in involve Fixed Assets; Insurance RIDA ZUBERI & OD) who is in overdrive these days, Summer Internship Program; Policy Khalid Awan who initiated it over two Budgeting based on dept, division and and has been for sometime now. As finalization; Social Media Page (Shaheed Zulfiqar Ali Bhutto decades, and of which I am a personal area; Coding to be assigned to Fixed Institute of Science & TCS expands and upgrades, it is Development & Management; beneficiary,” says Saqib Hamdani. Assets Accounts; OPEX- making Technology - SZABIST - Retail generating an ever increasing demand Developments in recruitment. budgets of operational expenditures. Institute) Assigned to Mehmood for quality talent at all levels of the Ghazali, Assistant Manager Retail GRID organizational hierarchy. Nusratullah SADIA ALI SAAD SIDDIQ To build the top TCS team into a more Khan is in the thick of things, recruiting (Shaheed Zulfiqar Ali Bhutto (Karachi University’s Retail “TCS has a family environment and cohesive unit an exceptional HR Institute of Science & and screening, testing and training. Institute) Assigned to Waseem maintains a caring relationship with its Technology - SZABIST - HR initiative was undertaken. Thirty senior “On the other hand, we have the young Hyder, Manager Retail customers and employees. I have the Organizational Development Development management members, including the and energetic new generation that is Institute) Assigned to Mona opportunity to interact with and give CEO, were put through an intensive tech savvy, up-to-date on modern Sharif, Manager Organizational direct feedback to my supervisor as well “A best and reputable as senior management. I feel program for 5 days, 12 hours every trends, but need to be familiarized with Development company, growing globally for its quality empowered because I am allowed to day, exploring and developing key the TCS culture and core values. The “TCS is a place open to innovation and and unique services. TCS competitive directly interact with the customers. TCS relationship skills like advocacy, conflict upcoming years demand a combination talent, thus making it stand out as a edge is quality of service, usage of has the most beautiful printing facility resolution, critique, decision making, of employees’ commitment, innovative talent driven company with the thirst technologies and entrepreneurial skills. I have ever come across!” initiative, inquiry, and resilience. Usman ideas and the smartest possible to flourish and excel in its operations. However I strongly believe the major A. Ghani, a Fortune 100 executive, technologies.” It is an exciting project at the core of opportunities for TCS are logistics, Projects assigned: Practical survey conducted this Leadership GRID¨ HR that I have been assigned, and it is warehousing and inventory and data tabulation; Extraction, compilation and presentation of Seminar (LGS) at the Pakistan Society Global HR Guru Dave Ulrich says that enabling me to learn a lot. I am certain management from ground transport and important data, findings and for Training & Development premises that I would have never got an aviation sector” HR matters most not because of the recommendations; Identify the level of in Clifton, Karachi. opportunity to work on such project in pace of change in the industry, but the satisfaction the customers attach with any other internship.” organization’s ability to adapt to change Projects assigned: Market Share the prices of our services and the NUTURING STUDENTS and to meet specific customer Research; Competitor Activity perception those prices generate in Projects assigned: Assisting her The TCS Summer Internship Program Research; Channel Activity Research their minds regarding the brand; requirements. He sees the future as supervisor in the execution of Job & Analysis; Competitor Analysis to Determine the current unfulfilled is another important HR activity, and being global driven, demographically Analysis of TCS Head office explore Competitors strategies; Agents requirements and future expectations offers an insight into corporate life to diverse, technologically connected, employees; Preparing job descriptions Visiting Cards. of the customers with TCS services. those yet to enter the job market. TCS 04 August, 2012 / Volume: 11 / Issue: 2 www.tcs.com.pk 05 TCS Customer Newsletter TCS Customer Newsletter

Muhammad Kamran (HR Manager South Region) Groomers of Excellence at TCS Joined TCS in 2003 as Assistant Manager HR & Admin in TCS Logistics. MA (Economics) from Karachi University (2002) and MBA (HR) from ZABIST, and ACMA Part 2. Married with one son (10 months old). Teaching is favorite hobby. Visiting Faculty CBM and Khursheed Girls College in Accounting, Management, Economics, and Statistics. Looks after 65% of TCS employees. Recruitment planning, training, perks and benefits. Responsible for designing, Muhammed Usman (Senior Manager HR) development, planning, direction, and implementation of human resource management activities under the general supervision of HO HR Department and Regional Director’s Office Joined TCS in 1990 in HR. Has spent the last 24 years in HR. MBA (Preston University, to optimize the strategic use of human resource. Favourite food pizza and chicken biryani. 1997), BA (Karachi University, 1973). Deals with government agencies like EOBI, Social Ashfaq Ahmed favourite author. Security, Labour Department, as well as interaction with insurance companies. Looking after Fleet Solutions HR requirements for the entire Network. Married with three sons and two daughters. Follows current affairs, and reads newspapers in great detail. Enjoys fast foods.

Jawwad Khokhar (HR Manager Central Region)

Joined TCS in 2004 as Coordinator to Area Business Manager . BS in Computer Science (2001) and post-graduate diploma in HR (2010) from Punjab University. Looks after Moona Sharif (Manager Organizational Development) the region’s resignations & terminations, recruitment and selection, training and development, Joined TCS in 2011. MPA in HRM from University of Karachi. She has also earned international performance management, and disciplinary actions. Suffered a bad road accident in December certifications of PHR (Professional in Human Resource) and HRMP (Human Resource 2011, and was in a coma for 11 days. Joined work again March ’12, fully recovered. Hobbies Management Professional) from HRCI, USA. In her portfolio as Manager OD she looks after include hanging out with friends, watching hockey and cricket. Not fussy about food. Job Evaluation & Job Analysis; Policies and Procedures; Employee Engagement Initiatives; HiPos Management and Development Programs; Staff Communication. Youngest of four brothers and five sisters. Enjoys Urdu literature, Jaun Elia and Nadeem Ahmed Qasmi as favorite authors. Does pencil sketching, painting, creative writing, and plays badminton. Chocolate mousse favorite dish. Muhammad Sarfraz (HR Manager North Region) Joined TCS in 2006 at the Head Office. MPA (Major in Human Resource Management) from University of Karachi. Completed certificate courses in French Language from Alliance Haris Tabassum (Manager Learning & Development) Francaise & Diploma Certificate from Area Study Center for Europe (University of Karachi). Did Foundation course from ICMAP. Provided HR support to MMS-Division in recruitment as Joined TCS in 2011. Master’s in Business Administration (Majors MIT, 2001, Franklin well as HR Operations. Provides HR Operation facilitation to central region, disciplinary International University USA Ð Karachi Campus). To his credit is the development of the E- disposals of entire network, facilitated in training & orientation of employees, recruitment Learning Portal at TCS, and the largest in-house training force. Has served in the domains process and communication write-ups. Married with two daughters. Favourite actor Robin of Personal Development Coach, Career Counselor, Motivational Speaker & Concept Architect. Williams. Favourite book Yousaf Bin Tashfeen. Favourite author Naseem Hajazi. Hobbies include Movies & Poetry, Fresh Water Aquariums, and Knowing People. Athlete during college days. Took part in the 1995 Sindh Games representing Karachi. 100 meters record. Joined the Pakistan Army, then left it on medical grounds due to injury. Married with two sons and one daughter. Loves spending time with them. M. Zubairuddin Siddiqui (Assistant Manager HR TCS HO)

Joined TCS in 2006. MBA (Iqra/AMI), BCom (Karachi University). Does recruitment and Muhammad Farhan (Manager HR Systems Development) selection for TCS HO. Includes sourcing of candidates, screening of resumes, and interviews. Works in a two-man team managing the recruitment process. Three sisters, four brothers. Joined TCS in 2011. Holds a Master’s in Business Administration (HRD) from SZABIST, with Used to play cricket. Keeping abreast of current affairs on television. Likes watching cricket an emphasis on Strategic Human Resource Development, Training and Development, and soccer on television. Loves seafood. Reading related to HR. Organizational Behaviour, Performance Management and Reward Management. Assisting the Head of Department with performance management, HR operations, and HR business process automation. Interacting with all Heads of Departments in designing performance incentive plans. Forging HR business partnerships with TCS businesses. Proactive engagement from the planning stage to eliminate fire fighting. Married with no kids. 3 brothers and 2 sisters. Father and brother associated with aviation industry as engineers. Footballer and cricketer in college. Likes water sports. Done volunteer work in youth development with British Council and School of Leadership, as well as social welfare community work. Loves South Indian food (Tawa Fish) and Italian food.

06 August, 2012 / Volume: 11 / Issue: 2 www.tcs.com.pk 07 TCS Customer Newsletter TCS Customer Newsletter

participants were required to ‘read Yousuf Shirazi, Razzak Dawood, Atif three fat books!’ He observed that Mian Bajwa, Hassan Ansari, Usman Since 1961, Grid International Ghani was at his best when there were Aminuddin, and Khalid Mahmood. This is a pioneer in research and ladies in the audience, and felt that if was high order validation for TCS as systematic applications of romance was absent in a person’s life a company. leadership and culture he could not be a good teacher. development. It deploys unique, Professor Usman A. Ghani, Grid scientifically proven processes Khalid Mahmood, Grid Graduate and Partner in Pakistan and the USA, that emphasize rigorous CEO of Getz Pharma spoke of his spoke on the 21st Century Impetus for business logic. Working initially company’s experience with the Grid Social Innovation. He said that with Exxon and NASA, the Grid program. He said that Getz had put leadership development was not an approach enabled mobilizing 70 managers through the 5 days event, but instead it was an ongoing resources to deliver top-line and program, and sensed a distinct change journey, either up or down. If one eased bottom-line results. Today, Grid in performance. The candour and up it nose dived. Feedback is of the critique, and effective gap analysis, essence if one wants to move from processes are practiced at many made the Grid program a powerful good to great, he said, emphasizing of Fortune 500 companies, and culture changer that was moving Getz that creating a culture of excellence in most, completion from the in the direction from good to great. was what mattered. basic Leadership Grid¨ is a prerequisite to elevation in the Grid Graduate and Chairman TCS Mr. L. Bruce Carlson spoke of the organization. Grid International Khalid Awan spoke on the R2 Leadership Grid Ð Lessons, Leagues, deploys a network of Grid Imperative in the Service Sector. He and Looking Ahead. He said that Mian consultants that addresses referred to Mian Ghani with great Ghani was revered for his clients’ needs in over 40 fondness, and said that he was one contributions, and he marveled at the countries including in North of the most inspiring people that he Dad & Son relationship that Usman America, Europe and Far East. had ever met, and who instilled pride and his father had, which is something Grid consultants are in organization and team work in the very special. “Some men make, some participants. “The later it got in the men take, and a very few, very special professionally trained and night the fresher he became!” men give.” The richest currency in life systematically developed to is trust, said Carlson. “The source of work across multi-culture, Complimenting Ijaz Nisar on bringing trust and respect is consistent honesty cross-industry clients. Boards, out a most comprehensive compilation and candor. This leads to increased CEOs, and their organizations of ‘100 Business Leaders of Pakistan’, productivity.” benefit from Grid’s global R&D Khalid Awan took great pride in the through its valued worldwide fact that in the section on Mian Ghani The evening came to a close with an consultant network. he had spoken in glowing terms about awesome dinner, and the presentation the TCS CEO Saqib Hamdani, in the of awards and certificates. Mr. Carlson is Chairman of Grid same breath as Roshan Ali Bhimjee, International, Inc., and The Carlson Training Group Inc; based in Canada. He is a fully well deserved extended standing globally respected authority on ovation at the end of his speech, during Leadership and Organization the course of which he thanked the Development. Mr. Carlson is a patrons who had supported PSTD in highly-demanded speaker on It was a dinner heavily attended by the development pioneer and Grid Partner its early years, and informed the Board and Top-Executive crème de la crème of the corporate in Pakistan, spoke of the progress in audience that Grid was being imparted Leadership, focusing on sector, GRID Graduates all, except for training and Grid projects. Over the in 18 languages in 50 countries. Organization Culture Change. a smattering few who gawked in awe. last four decades he has successfully L. Bruce Carlson, the Global Chairman developed and nurtured the field, and Next up was Yusuf H. Shirazi, Grid He is the co-author of The of Grid International Inc, was present the Pakistan Society for Training and Graduate and Chairman Atlas Group Power to Change, (translated on the occasion, beaming broadly, no Development (PSTD) that he founded of Companies. He thanked Mian Ghani into 17 languages in over 50 doubt thrilled at the traction that Grid has grown from strength to strength. for teaching him Management By countries), The CEO Grid and has gained in Pakistan. At 90 years of age his frailty was Objective, and recollected the seven other publications based on evident, and he sometimes struggled days residential Grid program at the foundational behavioral science

Mian A. Ghani, celebrated training and for words. Mian A. Ghani received a Beach Luxury Hotel where Ahmad Adil Report filed by concepts.

08 August, 2012 / Volume: 11 / Issue: 2 www.tcs.com.pk 09 TCS Customer Newsletter TCS Customer Newsletter

PROJECTING PAKISTAN’S SOFT & DYNAMIC IMAGE Chairman

Bhandara (CEO Brewery), and the redoubtable Mian A. Ghani Mian Muhammad Mansha (Chairman (Grid Organizational Development Nishat Group), Rafiq Rangoonwala Consultant). Khalid Awan Features in (CEO KFC Cupola), S. Masood Hashmi (President & CEO Orient Skimming through the pages a McCann), Shaukat Tarin (former comment by Max Babri caught my eye. Finance Minister), Sirajuddin Aziz To the question what is your idea of (CEO Habib Metropolitan Bank), Syed perfect happiness, Max replied “Fun Business Leaders of Pakistan’. And once with these we have touched Babar Ali (Chairman Packages), Taher time with family, my wife and I playing the common man, further economic A. Khan (Chairman Interflow Group), golf together’. That’s one wife who will Manager Today: Do you have a space of a magnitude we cannot even Tahir Ahmed (MD New Jubilee never be a golf ‘widow’! message of hope for our young imagine will open up - could we have Insurance Company), Yaseen Anwar entrepreneurial readers? imagined there would be 100 million (Governor State Bank of Pakistan), I met Ijaz Nisar, the publisher of ‘100 Khalid Awan: Despite the dire mobile phone users in this country? - and a host of other heavyweights that Business Leaders of Pakistan’, at the economic straits in which we find the leading to a whole range of commercial ‘100 Business Leaders of Pakistan’ is include Khalid A. Awan, the Chairman glittering Grid Graduates Dinner and country today, the opportunities for our possibilities further invigorating the a formidable compilation, hefty in TCS. Award Ceremony, and congratulated coming generations are immense. As economy. appearance and heavy in size, him for bringing out in forceful manner containing 543 well laid out pages that The second section titled ‘Women of the soft and dynamic image of we enter an era of a global shift of make it an easy read. Published by Substance’ has just eleven listings, Pakistan. But if the peacock dances economic power from West to the East, I am convinced in no more than a Ijaz Nisar, the Founder and President and these include Andleeb Abbas in the jungle then who will see? I asked Pakistan as the world’s sixth most couple of generations we can be an of Manager Today, it provides a rare (CEO FranklinCovey Pakistan), him. Clearly Ijaz was still on a high populous country has some unique economically prosperous nation. So insight to the leadership within Masarrat Misbah (CEO Depilex float receiving kudos from all and advantages. my message for our next generation Pakistani civil society that is engaged Smileagain Foundation), Nasreen sundry, and hadn’t really given much is : Get Going. in the constructive pursuit of nation Kasuri (Chairperson Beaconhouse thought to the books outreach to We are a large enough market for our building, and who can be credited for School System), Raheela Narejo (CEO regions in the world where it was Mr. Khalid Awan has five pages own products, at a cost of production Manager Today: What business keeping Pakistan vibrant in these very Narejo Human Resource), Roshaneh needed to alter negative perceptions dedicated to him in ‘100 Business that is cheapest in the world. Although strategies would you recommend to troubled times. These are people who Zafar (Founder & MD Kashf about Pakistan. Leaders of Pakistan’, and the mode of export is essential, the real strength of our aspiring entrepreneurs and generally shun the limelight of the mass Foundation), Seema Aziz (Founder & questioning brings out his thoughts in any economy is its domestic market. corporate leaders? media. These are people who Chairperson CARE Foundation), At the very least all the commercial a manner that provides a Add to it, the huge reserves of Khalid Awan: Our solutions have to represent the true face of Pakistan Ð Sharmeen Obaid Chinoy (Oscar Award counselors that staff Pakistan’s comprehensive view of the entity TCS, untapped natural resources, including be indigenous to our own enterprising and dynamic. Winner), Shireen Naqvi (CEO School embassies abroad need to be well and the strategic thinking that is guiding water that can be harnessed to produce circumstances. Broadly speaking to of Leadership), Sidra Iqbal (MD stocked with this compilation. As it into the future. Mr. Awan says that energy as well as enhance agricultural our aspiring entrepreneurs, I have the Within the pages of ‘100 Business Statuspro & TV Anchor), Sultana opposed to the 1000 copies that reviewed by Adil Ahmad its a good time to be working with TCS. productivity, in this land once dubbed following to say: Lets analyze our Leaders of Pakistan’ are exclusive Siddiqui (CEO HUM Network), Uzma comprise its first edition, one million “At a time when successfully tapping ‘the granary of the East’. resources (some of them I have just interviews, success stories and case Bashir Ghaus (CEO Engage HR). copies need to be put into worldwide Pakistan's vast unrealised economic mentioned), and then the opportunities studies of CEOs, high profile circulation on a war footing. Pakistan potential is the country's biggest Our Diasporas across the world with and challenges around them. Many managers, entrepreneurs, women of The third and last section contains a Zindabad! substance, and educationists. listing of 15 Educationists, with Adil challenge, its a good time to be working deep attachment to the homeland are business ideas - big and small - would Najam (Vice Chancellor for an entrepreneurial company like also a great economic asset and a then be born. Split up into three sections, the list is LUMS) leading TCS which has its resolve and sights business opportunity. Whatever has long under ‘Business Leaders, the pack that set firmly on a future in which we held us back will have to yield to the In this information age and an era of Entrepreneurs, Presidents & CEOs’, contains would not only have made up for lost natural human desire for progress. The global communication, we can learn with 74 candidates vying for attention, luminaries time, but set new global standards of vigour and enthusiasm amongst our from many examples around the world. comprising the Who’s Who of like Dr. Ishrat performance and enterprise. TCS youth, some amongst them with What is needed is a change of mind- Pakistan’s corporate landscape. Abdul Husain (Dean provides its employees a superior education and experience abroad, and set: rather than mimic the short term Razzak Dawood (Chairman Descon) & Director IBA), environment, of merit and creativity, craving for a better future will drive this outlook and quarterly corporate results shares space with Aftab Tapal Javed Jabbar enabling its best a leapfrog to eminence progress. And we have to do a lot in that have caused meltdowns in (Chairman Tapal), Asad Umar (former (Chairman & CEO JJ and pride. As part of our thirty years order to catch up with the world. overheated economies, our business President & CEO of Engro Corp), Asif Media), Kamran Rizvi celebration next year, there are models must aim at long term value Jooma (CEO Abbot Laboratories), Atif (Executive Director Navitus), Max numerous such examples we would be An example: Just modernising and based on our own socio-economic Bajwa (President & CEO Bank Alfalah), Babri (Owner & CEO The happy to acknowledge and showcase.” expanding our national infrastructure realities. Haji Bashir Ahmed (Chairman Sitara), Konsultants), Sartaj Aziz (Vice Produced below is the interview of roads, rail, education and healthcare Hussain Dawood (Chairman Dawood Chancellor Beaconhouse National conducted by Manager Today for ‘100 could itself generate a huge activity. Hercules Corp), Isphanyar M. University & former Federal Minister),

10 August, 2012 / Volume: 11 / Issue: 2 www.tcs.com.pk 11 TCS Customer Newsletter TCS Customer Newsletter

Manager Today: How would you As our volumes grew and space in the TCS strength, to my own amazement we realized the need for a local gave me the strength with their packed up. describe TCS? PIA which was then the only airline fell and learning. company, as the Joint Venture was devotion and cheer. Khalid Awan: TCS can be described short, we supplemented air restricted to international courier Manager Today: So how would you as one of Pakistan’s best known transportation with a trucking service, I say this is humbling because a service only. This led to the birth of Manager Today: How do you motivate sum up your life and what are the key brands. We are a family owned but which we called ‘Overland Express’. business is vulnerable to many risks TCS, with my brother and myself as your people? learnings? professionally managed enterprise, and pitfalls, so I pray that long into the Chairman and MD respectively of both Khalid Awan: Once having explained Khalid Awan: I think key learning get born in this country but with global About the same time, with a view to future TCS continues to live up to its the companies. By the grace of God them the mission, letting them set their instilled in the sub-conscious and are aspirations. Operationally with 7,100 innovate and optimize our reputation and expectation of its our business flourished, and time own goals. sometimes difficult to articulate; but employees and over a 100 million infrastructure, and for relationship customers. passed quickly. Nearing the end of our life has been a great experience. From shipments we will deliver this year, we building with our customers we first decade my brother and I decided Manager Today: What would you union leader to a business owner, from are the largest business of its kind in launched a greetings and gift delivery Manager Today: Tell us about your to take some time out to sit and plan describe as the biggest challenge you the dusty lanes of D.I.Khan to some the Middle East Ð South Asia region. service and named it “Sentiments personal background? the future. faced. How did you cope with it? of the world’s most glamorous places, Express. We soon realized its Khalid Awan: I was born in DI Khan Khalid Awan: There have been my life has had its ups and downs, However in revenue our ranking is popularity amongst Pakistanis living and am a Mechanical Engineering The business by now employing numerous but if you ask me which was through strange twists and turns. much lower, which means we work abroad, and so we set up a company graduated from Peshawar University. thousands needed some serious the toughest: it was when on my harder to earn the same amount; in the UK. On my 21st birthday I joined PIA Ð decision making for the long term. DHL assuming full-time control of TCS, my Manager Today: And how would you conversely it means we can sustain a then in its heydays, to train as a Flight partnership was our main strength, yet number 2, whom I had delegated many envision the future of TCS? much larger work force and deliver far Manager Today: With such exciting Engineer. It was a job I immensely TCS too had come of age, we needed functions, while I was dividing time Khalid Awan: With no geographic more by charging less. This illustrates growth possibilities, how do you plan enjoyed, from operating the systems to decide should TCS remain between DHL and TCS - a man I had constraints, a strong brand, and a the point I made to our budding tackling the future? in a modern aircraft, to the opportunity subservient to DHL or pursue its own trusted the most, and whose culture of merit and enterprise, TCS entrepreneurs. Khalid Awan: The future beckons us of seeing the world while still young destiny? contribution during our formative years would go as far as the creativity and in two ways: one in the direction of and free. However the technological I still acknowledge, led a sudden revolt imagination of its people can take it. Everyday more than a quarter million geographic expansion and other advancements in aircraft cockpit Manager Today: What have been against me. Defecting with key Prior to our 30th anniversary next year people either send or receive towards product development. design, heralded the redundancy of your main achievements? employees (and customers), and we plan drawing up a document something through TCS, and we have this profession. About that time I was Khalid Awan: The achievements are flushed with cash from investors, they outlining the possibilities in the next ‘delivered’, come rain, come sunshine We plan to move forward through good elected as President of the Flight not mine but of the devoted teams I set up a competition. This was a severe thirty years, and what we need to do over the past 29 years across the corporate governance and a robust Engineers Union mandated to have had the privilege to form. Many jolt and for over year or so we did not to reach our full potential. country to customers who range from structure. negotiate with the management an of them worked harder than me, and know who would survive, until they businesses and government institutions alternate career planning for Flight to ordinary people. Manager Today: What does the Engineers. A vigorous interaction with abbreviation TCS stand for? the management resulted in the Flight During this period we adapted to Khalid Awan: The original company Engineers being retained but I was changes in technology, business “Technology Communications and sacked. The reason officially given: practices and life styles of our Supplies” founded in 1983 had a ‘trying to gain ascendancy’ – whatever customers by coming up with longish name which we dispensed by it meant. I thus found myself jobless innovative new products. The future renaming the company just TCS. at age 33, until a door opened looks bright, and our R&D team that unexpectedly and by sheer chance. incubates new ideas is confident that Manager Today: How do you feel the best is yet to come. about TCS being taught at Harvard I had the good fortune of having an and LUMS ? older brother, - being 23 years older, Manager Today: Would you elaborate Khalid Awan: For me personally, as he was more a father. After living more on your various services and its protagonist, its an emotional and a abroad for many years, he had just how they evolved? very humbling experience. Quite a few returned home, and wanting to set up Khalid Awan: The business has times I have been invited to meet and a business had negotiated with DHL evolved since we first started in 1983, speak to the class (about six times to for setting up a Joint Venture in as an Express Delivery Service for Harvard, as also the IBA and LUMS) Pakistan. The government allowed a business documents and parcels. after they have read the case. I have 51% local and 49% DHL shareholding. benefitted a lot from interacting with There wasn’t much capital required A major push came in 1985 when the the students and learning from them. but the business was developed from then Pakistan Banking Council asked scratch. My brother as Chairman asked us to set up an overnight delivery A student at LUMS once challenged me to join and DHL agreed that subject service specifically for cheques, linking a comment I had made during the to satisfactory training with them, I the then 6,500 branches of the five Q&A, and a re-think on that changed could be the M.D. of the Joint Venture main nationalized banks, viz. Habib my entire business outlook. A female Company. Bank, National Bank of Pakistan, Korean student at Harvard once United Bank, MCB and Allied Bank. argued with her MBA class on a key We thus commenced business. Soon

12 August, 2012 / Volume: 11 / Issue: 2 TCS Customer Newsletter TCS Customer Newsletter TCS UAE on Special Project Assignment to WE ARE WHAT WE THINK WE ARE Anchoring Success Through NLP TCS UAE bonds TCS and Octara organized a workshop by Mr. Saood Bin Masood on Neuro Linguistic through Cricket Programming titled ‘Anchoring Success Through Motor Race NLP’, attended by 50 members of TCS Team Dubai, with a view to inculcating a positive attitude Event in Bahrain and developing creativity.

The Porsche GT3 Cup Challenge looked for another Freight Middle East has quickly established Forwarding partner…. Mr. itself as the most professional one- Shakeel Bakhsh Freight & make series on the busy regional motor Business Development racing calendar…. It is based on the Manager of TCS UAE to the highly successful Porsche formula for rescue…. got the shipment one-make series racing, and gives the to Dubai from Khorfakkan…. Arab world’s most promising circuit 2 days hectic efforts shipment racing drivers an ideal opportunity to airfreighted to Bahrain…. further their international experience…. Client over the moon!

Launched in December 2009, the Message of appreciation from Analyzing Supply Chains championship is currently enjoying its Christoph Huber (current in third season, once again giving a world Europe), General Manager, competitive debut to the latest version GT3 Cup Challenge Middle of the Porsche GT3 Cup car…. East SPC, Bahrain There was a requirement of special International Circuit, Teambuilding 16, P.O. Box Michelin tyres for the race cars…. the 26381, Gulf of Bahrain tyres were on the way from Europe to Avenue, Sakhir, Kingdom of Bahrain…. due to vessel breakdown Bahrain…. the consignment got stuck at “Dear Shakeel! - Nothing is Khorfakkan port (UAE)… clearance impossible for TCS - Top issues beyond multinational company service - Last Minute help - agent’s control …. Logistic solutions - without this service no tires for our TCS UAE Business Development Manager (Freight) Shakeel Bakhsh, supplychain The agent refused to assist in meeting race weekend…. Well done, specialists Alexender Borg and Andre N. Verdier, and Asam Maqsood (TCS UAE Station Manager Dubai) client deadlines…. client furious…. and thanks!” 14 August, 2012 / Volume: 11 / Issue: 2 www.tcs.com.pk 15 TCS Customer Newsletter Logistics Lessons from By Qasim Awan Our neighbor to the north became from the port to the retail outlet, make sure an economic superpower by meaning the expensive to operate exactly the right amounts of goods are convincing Western companies to onshore distribution centre has been sent over across vast distances, as The Supply Chain Conference 2012 burst of energy from the manufacture within its borders. Now eliminated from the operation. well as arranged systematically to cater played to a full house first thing in the Pakistan Banking Council it seems that it has convinced many to the needs of the end client. In some morning, with TCS designated the contract in 1985 with Dr. to offshore their complex logistics Often this change is hard to spot at consumer goods industries, such as Conference’s Industry Patron, and the Mahboob-ul-Haq putting the procedures as well - our industry first sight, especially since the fashion or footwear, with volatile Chairman TCS Khalid Nawaz Awan nationalized banks on notice has much to learn from them. containers arriving at ports in the demand patterns, it takes a lot to invited as Keynote Speaker. ‘Improving about uplifting their service developed world have exactly the same accurately forecast sales figures, and Business Productivity through standards. “TCS was tasked with The integration of China into the world outward appearance. Peek inside order supplies accordingly. Often it Excellence in end-to-end Supply Chain creating a nationwide network that economy has been one of the world’s however and one will notice how none would depend on end customer’s Management’ was the theme of the would cater to the many thousands of defining economic trends over the past of them are filled with exactly the same requirements about how much stock Conference. Organized by the Supply branches that these banks had all over Mr. Anwaar Nizami, General Secretary decade. Ever since it joined the WTO apparels, electronic goods or leather to hold, making the accuracy of SCAP and National Manager Contract in 2001, the world’s leading products. Since they go straight from inventory management of prime Chain Association of Pakistan (SCAP) Pakistan, with the mandate to reduce Logistics, Hellmann Worldwide Logistics transportation companies, such as the port to the store, they contain a importance. in collaboration with TerraBiz, the clearing time for outstation cheques Pakistan presents a memento to Rizwan Maersk and FedEx, have invested mixture of goods and are arranged in Conference had an impressive roster from three weeks to seventy-two hours. Hafeez TCS VP Strategy & Retail and heavily in catering to the demands of the order through which they will be All in all, it can be said that accurate of speakers addressing the entire That was the first example of its kind Regional Director North. traffic moving from Asia to the West. offloaded at customer drop off points coordination with clients can help origin spectrum of Supply Chain issues. where a major logistics function in the Many have traditionally unloaded their in Western countries. In addition to warehousing become a more Umair Jaliawala added a pleasant supply chain of the service industry goods at air and sea ports in the retail outlets, these could also include widespread activity, for which tracking interactive dimension to the was outsourced to logistics supply chains and productivity across developed world, and then proceeded factories and farms for example. These technology can also be an aid for proceedings in his session ‘The Art of professionals in the private sector. TCS the different sectors of the economy, to sort the goods at these distribution advanced distribution techniques, transparency. These complex Networking for Supply Chain achieved its mandate, and in the from banking to telecommunications, centers and warehouses. After that, known as ‘origin warehousing’, make distribution techniques are subject to Professionals.’ process increased manifold the velocity to education, to food, to they would transport these to their sure that often enough the price tags the daily calculations that logistics of circulation of money in the national pharmaceuticals. He ended his ultimate destination, such as retail are already in place, and the goods officers in the manufacturing country In his Keynote Address Mr. Khalid economy.” discourse by reiterating some profound outlets. are ready to go straight on display. must make with their developed world Awan gave an absorbing overview of ancient wisdom. “One of the secrets clients, so as to optimize operations how the Supply Chain function had Mr. Khalid Awan dwelt at length on of life is to make stepping stones out In search for higher supply chain Many of these techniques are being and make the supply chains more evolved at TCS after receiving an initial how TCS was positively impacting the of stumbling blocks.” Indeed. efficiencies during the recent global tried in the industrial belt in southern practical. For those Chinese and economic downturn, logistics experts China as well as in and around Pakistani exporters who have the ability from across the world came up with Shanghai. Many Chinese provinces to carry off such flexible and responsive an innovative technique. are now competing with each other to supply chains, it is clear that there attract such complex logistics parks would be not only financial but Having lived in the UAE, I have as it means additional revenue for operational benefits as well. personally witnessed how expensive them. The outsourcing of the supply chains are to operate in manufacturing from the West has developed economies. That is precisely created millions of jobs in that country, the factor that has led logisticians to and it seems that adding an extra link Qasim Awan is a Director of the outsource their distribution to China. in the value chain, in the shape of TCS Holding Company. So rather than do the sorting and offshore distribution, is set to do the He is a graduate of York distribution in a high cost Western same. Such logistics parks function as University, Toronto, and a country, many containers now leave economic free zones which are subject Master in Management from Chinese ports packed with goods to different Chinese export regulations. arranged in an orderly fashion, with Cass Business School, London. the precise quantities and orders In spite of its success, origin Qasim is an avid observer of required in their destination countries. warehousing is not without its pitfalls. the global supply chain This means that when such goods land As one can imagine it takes immense scenario. ( L – R ) Anwaar Nizami, Karim Ispahani, Noman Lutfi, Khalid N. Awan, M. Qaysar Alam, Faraz Ali, Aamir Haroon in developed countries such as Britain amounts of coordination between the and Yonus Siddiqui at ‘Supply Chain Conference 2012’ organized by Supply Chain Association of Pakistan and TerraBiz. and Australia they often go straight operators of such supply chains to

16 August, 2012 / Volume: 11 / Issue: 2 www.tcs.com.pk 17 TCS Customer Newsletter TCS Customer Newsletter MUHAMMAD MASOOD YOUTH AFFAIRS Spot Area Business Head (Rawalpindi) Light [email protected] before being 20 branches, with the mandate of promoted to optimizing operational cost and Joining TCS in May 1993 as Incharge Collection enhancing profits. Taking new steps Accounts Officer in Islamabad, & Recoveries in July for the exposure and training of his Muhammad Masood got lucky with 1998. In November 2002 team of 300 members is a challenge ROW ROW ROW YOUR BOAT!! his first ever job and has spent his Muhammad Masood was made that he relishes. entire career at TCS, rising in the Manager Collection & Recoveries, and High-end Extracurricular for Kids management hierarchy to his present in October 2004 was given a He is partial to a participative and position wherein he constitutes an nationwide role in TCS with his facilitative management style, and for important cog in the TCS wheel. promotion as Manager Credit Control those seeking to join TCS Muhammad (Network), and position at the Head Masood’s message is to be creative, Muhammad Masood graduated from Office in Karachi. be in love with your work, and if you the Punjab University in 1992 with a do so then the possibilities are endless. Bachelor’s in Science degree, having In October 2006 Muhammad Masood studied Economics, Mathematics and made the move back to Islamabad as Muhammad Masood likes to read Statistics. In May 2006 he went in for Senior Sales Manager, and in books on management, and his favorite higher education and acquired an November 2008 was promoted to Key author is Jim Collins. His hobbies EMBA degree from Preston University Account Manager for the Telecom include book reading, working out in in General Management. sector. In August 2010 he assumed a gym, jogging and swimming. He is charge of Key Account Head for the married with three daughters Ayesha, In June 1995 he was appointed Northern TCS Region. Amna and Abhia, and his favorite food The Karachi Boat Club has a long and D.A. Public School, SouthShore, attention to the drastic deterioration in Collection & Recovery Officer, a comprises green salads and chicken illustrious history during the course of , , and the quality of water in the Chinna Creek position that he held for three years Muhammad Masood came by his corn soup. which it has provided an extraordinary Bayview High School. where the Sea Scouts once swam and present position of Area Business opportunity for many generations of the mangroves once flourished. Head Rawalpindi in November 2011, Ladies and gentlemen, our youth to engage in a priceless sport On the day of my visit the Habib Public and his area of responsibility includes Muhammad Masood at your service! that has kept the Chinna Creek alive School team was hard at work, and buzzing. The annual Inter-School coached by Osman Rafique, and Regatta is now into its 4th year, and comprising Ali Farhat, Ali Nasir comprises the proving ground for year Rehmani, Ali Zaigham Jafrani, Hameer long training and effort. The schools Ali, Hasan Farhat, Hussnain Jafrani, that fielded their teams this year Ismail A. Qamari, Murtaza Jafrani, included the Lyceum, Beaconhouse Sabih Shahid, Salman Rizwan, and School System, Convent of Jesus & Taha Gain. Tales of Passion Inspired Leadership for Mary, , St. Patrick’s Youth - Anecdotes, Music & Rousing Inspiration High School, , The Karachi Boat Club has an The Citizens Foundation, D.A. Degree impressive roster of events, both College for Women, the C.A.S. School, national and international, and it is Dastaan-e-Ishq (Tales of Passion), to inspire the youth to do what they D. A. Degree College for Men, Bayview hoped that the level of activity will a compendium of tales of religion, want in life, and create awareness Academy, The International School, increase in the future and draw greater leaders and a cross-section of about individuals who through their cultures influenced by Sufic poetry. passions made their mark in history. Umair Jaliawal, a senior associate This would help the youth find role at the School of Leadership (SOL), models and formulate their own narrated “tales of passion” from a paths to success. variety of notable leaders in history, and moving on to more Umair Jaliawal said the event was contemporary leaders. about finding one’s passion in life. “As Sufic songs in Coke Studio Sufi hits from the runaway success depict the same philosophy, they television music series Coke Studio were integrated into the Dastaan-e- punctuated the proceedings, with Ishq programmes being performed the title borrowed from a song by in different cities across the country.” Ali Zafar. The aim of the event was

18 August, 2012 / Volume: 11 / Issue: 2 www.tcs.com.pk 19 Head of HRM & Organization Development [email protected]

Nusratullah Khan, Head of HRM & OD Nusratullah Khan led the is associated with TCS since 1996. Remodeling Exercise that This is Nusratullah Khan’s second tour aimed at management of duty heading the HRM & restructuring, redefining the key Organization Development Division at roles and their performance TCS. His first stint was between June evaluation mechanism. He was also 1996 to April 2005, after which he took responsible for revamping the up an assignment as the first Head of Compensation Structure of the Human Resources of the Aqeel Karim Management Cadre; Developing the Dehdhi Securities (Private) Limited, Self Maintained Car Finance Scheme, Institute of Management); Manpower the leading brokerage house of which has helped the organization to Planning, Recruiting and Retaining Pakistan, between May 2005 and July attract and retain the best employees; (Institute of Business & Law 2006. He returned to TCS in August Restructuring and redefining the role Management); Corporate Planning for 2006 and has been here ever since. of the Security Department as “Security Personnel Growth (ILO/ Employers’ Nusratullah Khan started his & Network Support”, and Audit Federation of Pakistan); Evaluation of YOUTH AFFAIRS professional career in HR with Function as “Financial Support and HRM in Pakistan (Institute of Business Sheraton Hotel & Towers, Karachi that Systems Audit”; Designing the Star Administration); Performance Appraisal he joined in July 1990 as Personnel Performance Award and Talent Hunt & Management System (Hoechst Trainee, and within 3 years attained programs; Actively participating in Pakistan); Selection Interview Middle Management Position, staying setting up the external wing of TCS (Employers Federation of Pakistan); on until May 1996, and moving to TCS management development services, Leadership & Communication YOUNG LEADERS thereafter. now known as “Octara”; Looking after (ILO/Employers’ Federation of the employees’ communication “The Pakistan); Timeless & Living CONFERENCE 2012 At TCS Nusratullah Khan’s key role is Network News” & “Big Leap” as Leadership (Omer Khan); Building a to inculcate a culture of openness, member of the Editorial Board; and High Performance Company (Paul A total of 300 girls and boys from 40 cities and villages, took merit and performance; promote the organizing Job Enhancement Training Keijzer), Top Team Grid Problem part in the 11th Young Leaders Conference (YLC) organized organization’s objectives and core Workshops for Customer Services, Solving by Grid International, Inc., USA. by the School of Leadership (SoL) with the theme ‘dream the values; harness teamwork and develop Operations & Sales Staff. leadership for effective succession Married with one eleven years old son, unseen, believe the unknown, achieve the impossible,’ under planning for TCS and its group of With a Bachelor’s degree in Commerce Nusratullah Khan’s hobbies include the inspired and dynamic chaperoning of Shireen Naqvi, companies. from the Karachi University and a watching sports on TV. In his school Director SoL. Masters in Business Administration days his interests extended to cricket, His major responsibilities have included (Preston University), Nusratullah Khan hockey, and snooker, and presently The six-day conference was divided into five sessions Strategic Human Resource Planning; has accumulated over 20 years of he is contemplating taking up golf. Daal comprising environment, economics, inter-culture, society and Development of Policies & Procedures; extensive experience in all aspects of Chawal (rice and lentils) are his favorite politics, with each session mentored by specialists. Recruitment, Selection and negotiation Human Resources Management, with food. Ambitab Bachan, Dilip Kumar, of employment offers; Manpower, a particular focus on strategic HR Raj Kapoor, and Richard Gere Students were divided in 20 groups with each consisting of Payroll & Compensation Budgets; planning, performance management, comprise his favorite movie stars. 15 participants, and headed by a young facilitator, who had Administration of Payroll, Group Life, leadership development, and Steven Covey is his favorite author, to undergo strenuous training and was required to be a YLC Medical & Hospitalization Policies; compensation and job evaluation and his all time favorite book is ‘What graduate. Management of EOBI, SSI & Education systems. He is conversant with They Don't Teach You at Harvard Cess contributions and inspection of Industrial and Labor laws, disciplinary Business School: Notes From A Street- Records by the relevant authorities; proceedings and employees’ grievance Smart Executive’ authored by Mark More than 75 percent of the participants received scholarships, Compensation Management; Job handling. McCormack. He is trying to spend but as a rule no one was given a free entry. Children were Evaluation & Grade Structure; Training, more time on the Internet engaging asked to pay whatever they could to inculcate a respect for Career Development & Succession Nusratullah Khan is committed to life with social media. labour in the participants. Students from as far as Gilgit- Planning; Performance Management; long learning, and has attended Baltistan attended the conference. Disciplinary Procedures; Grievance innumerable courses during the course Ladies and Gentlemen! Handling; Staff Communication; and of his working life, notable amongst Nusratullah Khan at your service! Well done once again Shireen Naqvi! Legal Consultation & Court Cases. which are a Diploma in Human Resources Management (Pakistan 20 August, 2012 / Volume: 11 / Issue: 2 www.tcs.com.pk 21 TCS Customer Newsletter TCS Customer Newsletter

supporters Munawar Hameed (former Chairman ICI), Irshad Jan MAK (pharmaceutical industry TCS’s Receives entrepreneur), Raymond Kotwal (ex CFO of Citibank, now CFO of UBL), and Amir Pasha (Country Manager International Acclaim may have difficulty walking, talking, or but in other places namely China. This completing other simple tasks. The growth will occur in societies where Visa). disease is both chronic, meaning it there is limited infrastructure in place Croatia based World Art Games persists over a long period of time, and to diagnose individuals, much less “PPS has received major non-finance has selected Muhammad Arshad Khan progressive, meaning its symptoms address their medical needs or societal support from hospitals like the AKUH, as President National Committee from grow worse over time. It is not impact. Jinnah and South City,” says Haroon Pakistan. contagious nor is it usually inherited Basheer. “Auditorium rent for our that is, it does not pass directly from “Your attitude to life is very important,” seminars is a major expense and the http://wagames.org/en/committees/pakistan. one family member or generation to says Haroon Basheer. “If you have free use of the hospitals’ auditoriums the next. Parkinson's disease is the Parkinson’s, try not to be discouraged as well as the hospitals’ faculty is a MAK is due to participate in the most common form of parkinsonism, or depressed if you find that your major asset.” In his estimation PPS 2nd Annual Conference in Turkey in the name for a group of disorders with condition slows you down or makes seminars are attended by 70% September this year. Onward MAK! similar features. certain routine activities more difficult. patients, 20% information gatherers, Experts would also advise you to keep and 10% caregivers. “The reason why the number of patients is so high is Parkinson's disease was first described working at your own pace, and retain because very few poor people have in 1817 by James Parkinson, a British as many of your leisure activities as access to neurologists. There are physician who published a paper on you can, and to keep yourself as active between 70 to 100 neurologists in the what he called "the shaking palsy." In and healthy as possible.” country.” The PPS seminar in Lahore, this paper, he set forth the major advertised in newspapers, attracted symptoms of the disease that would Haroon Basheer is a successful career Haroon Basheer 251 people, of which 18 patients were is the Founder and Chairman of the later bear his name. For the next corporate executive, and has occupied from Gujranwala, Kasur, and Daska. Pakistan Parkinson’s Society (PPS), century and a half, scientists pursued senior management positions with [email protected] a non political, non religious and non the causes and treatment of the Pakistan Tobacco, American Express, To spread awareness Haroon The April 2012 Issue of the Harvard Business Review carries a very profit-making organization established disease. They defined its range of Citibank, and TCS. In the final stretch Basheer frequently engages the with the primary objective of helping symptoms, distribution among the of his career he served a three years electronic media on talk shows, interesting article titled ‘The Real Leadership Lessons of Steve Jobs’ patients make informed choices in population, and prospects for cure. stint as Advisor to the Federal presenting the viewpoint of the patient, written by Walter Isaacson, the author of his best selling biography. order to achieve the best quality of life Ombudsman for Banking. This is about while his wife Asima delves into the Here are the learning obtained. possible. Its objectives include creating In the early 1960s, researchers the time when he discovered caregiver’s role and Dr. Nadir Ali Syed awareness about the disease and identified a fundamental brain defect Parkinson’s onset through self- fields the technical issues. Taher A. “The passion, intensity, and extreme emotionalism he brought to that is a hallmark of the disease: The observation and research on the Khan of Interflow made a special 6 removing any social stigma attached everyday life were also things he poured into the products he made…. loss of brain cells that produce a subject. His suspicions were confirmed episodes film on Parkinson’s titled ‘A to it; Working with the pharmaceutical His petulance and impatience were part and parcel of his industry and medical profession to chemical "Dopamine" that helps direct by the medical profession. Haroon Day in the Life’ to commemorate the World Parkinson’s Day which is held perfectionism…. Making an enduring company was both far harder improve the focus on management of muscle activity. This discovery pointed Basheer was appalled by the plight of Report filed by Adil Ahmad in April every year, and the film is and more important than making a great product…. Deciding what the disease; and creating support to the first successful treatment for patients and dearth of doctors and shown on all the big television not to do is as important as deciding what to do…. Focus was groups to act as effective and easy- Parkinson's disease and suggested neurologists. Encouraged by late Riaz channels. to-access forums for patients. ways of devising new and even more Mahmood and Haroon’s own physician ingrained in Job’s personality and had been honed by his Zen effective therapies. Dr. Nadir Ali Syed (consultant training…. Simplicity, he said, is the ultimate sophistication…. Jobs Haroon Basheer’s future plans include Parkinson's disease belongs to a group neurologist at the aimed for the simplicity that comes from conquering, rather than expanding the PPS outreach to tier- A research study conducted at the & Hospital and South City Hospital), merely ignoring, complexity…. It takes a lot of hard work, he said, of conditions called motor system 2 towns, and do seminars in University of Rochester has predicted he set up the Pakistan Parkinson’s disorders. The four primary symptoms Faisalabad, Gujranwala, and Sialkot. to make something simple, to truly understand the underlying that the number of people in the world Society (PPS) that included as are tremor or trembling in hands, arms, He also hopes to foster a spirit of challenges and come up with elegant solutions…. Jobs tried at every with Parkinson’s disease will double legs, jaw, and face; rigidity or stiffness volunteerism amongst the students’ meeting to find ways to cut clutter”. by 2030. The study looked at data from of the limbs and trunk; bradykinesia or community to function as caregivers. slowness of movement; and postural 15 most populous nations of the world. More power to citizens activism! Rest in peace, Steve Jobs. instability or impaired balance and The bulk of the growth in Parkinson’s coordination. As these symptoms disease in the next 25 years will not become more pronounced, patients be the in the United States and Europe,

22 August, 2012 / Volume: 11 / Issue: 2 www.tcs.com.pk 23 TCS Customer Newsletter TCS Sales Conference 2012

24 August, 2012 / Volume: 11 / Issue: 2 www.tcs.com.pk 25 TCS Customer Newsletter TCS Customer Newsletter

1) Understand Businesses Must of Google. The competition will be Make Money doing the same as you. Until you tell everyone how you are the best BAZEECHA in your niche. Once you have their Do you have the right business attention, prove it’s true. Message from Irum Mumtaz, Founder & tools? If it doesn’t make money, Executive Patron. it’s a vanity project. Even if a 4) Get Your Voice charity is ‘not-for-profit’, they need Bazeecha is a shelter home for underprivileged something to cover overheads. girls, who are provided with a safe, home like Pay for public speaker training. Without a generous benefactor to environment. Presently there are 26 young Want To Get Your Voice Too? An bail them out, they are doing a girls between the ages of 3 and 18 years. expert (like me) will help you gross disservice to their overcome fears, sharpen your dependents. Start making money. Bazeecha was founded in Abbotabad in message and teach you how to Recognize the new ‘currencies’. October 2006 after the earthquake, so most THIS is the NEW ECONOMY!!! Money is deliver it to anyone at anytime. People are willing to pay for of the girls belong to Abbotabad and the tighter. Competitors are more cutthroat. Learn as early as you can. influence, introductions and barter Hazara division. Communication is everything in a Everybody wants full value and doesn’t services. It’s war-time again. socially based economy. It is want to pay full price for it. Swapping a chicken in exchange Quality education is imparted to them which also currency in itself whether you are for medical services may yet make includes Vocational training as part of their curriculum. a student attending job interviews sense again. And then there are or a CEO hosting them. It will also Facebook credits… There are three employees comprising a motherly add +30% to your annual salary warden, a teacher and a guard. 2) Get Online (and then back FOR LIFE!!! offline again) The teacher has a Masters degree in Science 5) Get A Mentor and assists and reinforces the girls, and fills any shortcomings and weaknesses in their education. Make a strategy. Talk to an expert. Your mindset is the benchmark Attend courses and implement by which the outside world will We are a group of friends comprising Dr. Anjum social media marketing. Then turn judge you. Get Some Positivity. Hasan, Amra Hayat, Raheela Navaid and myself up at networking meetings and It’s also the only thing that will who are taking care of these girls .Our aim is to press the flesh. Leads for keep you being successful. give them quality life by providing them with food, business, introductions to new Become a life-long learner and shelter & education so that they can lead a happy friends and fascinating insights get a life-coach. If you are waiting life by becoming useful citizens. can happen through Facebook, until you ‘need’ one, you already Twitter, Linked In and You Tube, do. So sell it first, create brochures Last year Bazeecha was shifted to Rawalpindi. A but the really hot deals will be afterwards. kind friend has donated a piece of land for Bazeecha made face-to-face. People like to in Rawalpindi, and now Inshallah we are planning post, but they also like to watch 6) Ask to construct our own building in the very near future. TV, listen to the radio and read magazines. For now at least. Build Bazeecha is funded by donations and endowments Your good old ideas about great both into your future plans. Contact by family, friends, collegues and well wishers. It has business sense might still be as the dead leads, former colleagues seen tough times, but we remain steadfast in our good as they ever were, but your and acquaintances that you’ve resolve to make a difference in the lives of a few clients might have changed their ignored for years. Let them know girls. way of thinking. If everyone is you care and offer your services For further information and offers of assistance please bartering, what can you do to give again. In a fast moving business email value whilst costing you less? world, buying from someone you [email protected] Always seeking knowledge is a know, like and trust hasn’t smart way to re-evaluate anything changed. and once you know the results, 3) Declare Yourself To Be reinvent your business, trim the fat and step back into the breach. An Expert (In Something) There’s always cash, you just have to know where to dig. Get a business title. Write a book, start speaking at industry events, Courtesy keep a blog etc. Whatever the options available work to rise above the ‘white noise’ and clutter 26 August, 2012 / Volume: 11 / Issue: 2 www.tcs.com.pk 27 TCS Customer Newsletter TCS Customer Newsletter

especially so in difficult economic times, what is the role that sport can play in now we have been on hundreds of service becomes more important than bringing countries back together. Take flights together.” Global Sales Guru ever, and for so many reasons. for example when Pakistan and India “Customers have more choice, there play cricket, it is a fierce competition, AGE OF THE UNTHINKABLE are fewer customers, you have more but there is still the camaraderie of Paul Newman, old blue eyes, is one competition, and when people do finally sport over any political conflict or of Ron’s favorite movie stars. I RON KAUFMAN make a choice to spend their money disagreements, they can still get out remember his ‘Cool Hand Luke’ in they are often more nervous about and literally play with each other for which he famously says ‘what we have Graces Karachi whether they have actually made a the joy of it. When I went into the here is a failure to communicate!’ On good choice. So the service you corporate world that engaging with one the book front Ron cites ‘The Age of For over two decades UP! Your Service Founder and through turmoil and difficulty, provide your customers both during another is still at the core of what ever the Unthinkable’. “It was written by a Chairman Ron Kaufman has helped companies in every floods, earthquakes, political and after the purchase makes a big we do with human beings.” man named Juan Carlos Ramos who continent to build a culture of uplifting service that conflict, the soul of the people difference to give them the confidence is the managing director of Henry of Pakistan continues to be delivers real business results year after year. Making that they have made the right choice GETTING AN EARLY START Kissinger’s consulting firm. He lives warm, hospitable, welcoming, by going with you.” Ron’s very first job was delivering half the time in New York and half the transformation his mission, Ron is one of the world’s and kind. In fact, everywhere newspapers when he was about 10 time in Beijing. In this book he talks most sought-after educators, consultants and thought- around the world, in every society The essence of Ron’s message is years old, and before that he was about how this world is more volatile, leaders in achieving superior service. TCS’s dynamic and every city people struggle with captured in his definition of the word shoveling snow off the neighbors’ more interconnected, and more sister concern OCTARA engaged with Ron and brought the difficulties that we do, and have service. Service is taking action to sidewalk at the age of 7 in West Port, unpredictable than ever before. In a to deal with the situations as create value for someone else. So the Connecticut, where he grew up. world like that he says that resilience him and his wife Jen to Karachi for a day-long ‘thrilla- they are. But inside what all essence of the message is that what is one of the most important features in-Manila’! It was a seminar the likes of which Pakistan of us share in common is you do in life and what you do at work, “I learnt a very interesting lesson of a successful people and societies. has not witnessed in recent times. 375 high powered the spirit and the it’s not about what you do, but what delivering newspapers. Once a week Here in Karachi it is extraordinary, delegates occupied the sprawling five star spread of willingness and desire someone else gets from what you do. I would knock on the doors of my because you’re one of the most resilient It’s not about the following of customers to do the collection of the people in the world. I was talking to the Grand Ballroom at the Sheraton Hotel. Alternately to take care of other procedures. It’s about whether the money. I discovered that if I was in a people at Habib Bank, one of our people to make our lives mesmerized and animated, the audience responded procedures you followed created value very good mood and was friendly and clients, and he said that there could better. In Karachi and to Ron’s orchestrations much like inspired musicians for someone else, whether a colleague smiling then they would give me better be a blackout and everyone would still Pakistan it is or a customer. “The whole focus of our tips! And if I went to collect the money be at work on time. There could be a respond to a master conductor. Jen managed the extraordinary, attention should be on who is it that I minus the smile then all I got was the huge traffic jam and all the children backstage during the eight hours that Ron was on because you’re one of am doing this for rather than what is it money I was owed. I learnt at a very would still be in school on time. The Report filed by Adil Ahmad parade, ensuring a seamless interaction between Ron the most resilient that I am doing.” early age that if you were nice to other only way that happens is if one has and his many props. people in the world, people they’d be nice to you as well. been exposed to such situations so and have the soul ENGAGING & ENJOYING What you send out comes right back.” many times that one builds up and the spirit of Ron’s a master navigator of the back passages through Ron says that he was a Frisbee resilience. So my message to the uplifting service.” aficionado when in College. “I got OF WIFE & WHALE SHARKS! people of Karachi is that you’re doing the Pantries of five star hotels, as indeed all celebrities involved in organizing Frisbee festivals Ron met his wife Jen eight years ago very well, and carry on!” are who get whisked in and out, evading the glare of CREATE VALUE and tournaments, and international in Australia where he was on a scuba public scrutiny and paparazzi. In this case, enroute to FOR tours all over the world. The whole diving vacation to meet the whale Thank you for visiting us Jen & Ron! a private part of the hotel lobby, we skirted the hotel SOMEONE point is to teach people new ways to sharks of Western Australia. “Jen was ELSE engage with and enjoy their time with running the scuba diving shop. She foyer where the 375 seminar delegates were having Courtesy Service, says other people. So when I got involved was the service provider and I was the lunch and where Ron would certainly have been Ron, is with the corporate world I carried that demanding customer! I realized very buttonholed, losing precious time in the 15 minutes important in same theme along. I discovered that quickly that this was someone I wanted window for the interview. The walk through the every scenario, service is about people taking care of to spend more time and creating value for other people. with, so I asked, and Sheraton back passages brought memories of This was true in my youth, and now in she said yes, and we Hollywood thrillers in which the President of the my more mature days I am doing the have been together United States of America gets evacuated out of hotels same thing which is teaching people ever since. Jen runs a by the Secret Service! Ron is a regular columnist at to get along with and have a good time big part of the with other people.” business, the finance, Bloomberg BusinessWeek, and the author of 14 books and the logistics, and on service, business and inspiration that have been Ron attended Brown College which is the backend to ensure featured in The Wall Street Journal, The New York an Ivy League school in the USA, and that everything is Times, and USA Today. he studied for two years in Europe, running smoothly. We RESILIENT PEOPLE and in his post graduate period focused travel a great deal. On “Pakistani culture has at its heart tremendous warmth, on international political history. “I was the third day of meeting interested in how countries come back her I asked her if she kindness and generosity towards other people,” says Ron. Jen, Ron, and Jamil Janjua (CEO Octara) together after a war, and in particular had a passport! And “While this amazing city and amazing country has been 28 August, 2012 / Volume: 11 / Issue: 2 www.tcs.com.pk 29 TCS Customer Newsletter TCS Customer Newsletter

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CELEBRATES INDEPENDENCE DAY WITH BHIT ISLAND KIDS!

Mrs. Haq's Academy, R.E.A.D (Remedial Education & Assessment of Dyslexics), , and the doctors and volunteers (including the Editor TCS CONNECT) of U.L.P.H.A.T (Unified Liaison for Promotion of Health & Advanced Treatment) put together over 350 Eid Gift Boxes and dry rations for the Bhit Island school kids, with the M.S.A. (Maritime Security Agency) providing cash prizes for the teachers and staff, as well as the critical administrative and logistical back-up for this all volunteer enterprise. Three Cheers for Volunteerism! Three Cheers for Pakistan!

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