Boards of Directors

MEETINGS OF THE Boards of Directors

Joint Meeting of Valley Metro Valley Metro Valley Metro RPTA RPTA and Rail Valley Metro Rail

Date Thursday, September 22, 2016

Starting time 12:15 p.m.

Meetings to occur sequentially

Location Valley Metro Lake Powell Conference Room (10A) 101 N. 1st Avenue, 10th Floor Phoenix

If you require assistance accessing the meeting on the 10th floor, please go to the 13th floor or call 602-262-7433.

VALLEY METRO • 101 N 1ST AVE • STE 1300 • PHOENIX AZ • 85003 • 602-262-7433

September 15, 2016

Board of Directors Thursday, September 22, 2016 Lake Powell Conference Room 101 N. 1st Avenue, 10th Floor 12:15 p.m.

Action Recommended

1. Items from Citizens Present (yellow card) 1. For information

An opportunity will be provided to members of the public at the beginning of the meeting to address the Board on non-agenda items. Up to three minutes will be provided per speaker or a total of 15 minutes for all speakers.

2. Minutes 2. For action

Minutes from the August 18, 2016 Board meeting are presented for approval.

3. Proposed April 2017 Transit Service Changes 3. For information

Scott Smith, Interim CEO, will introduce Jorge Luna, Service Planning Manager, who will provide an update on the proposed April 2017 transit service changes and community outreach plan.

4. Safe Place Expansion to Regional Bus System 4. For information

Scott Smith, Interim CEO, will introduce Hillary Foose, Director, Communication and Marketing, who will provide an informational update to the Board of Directors on the expansion of the Safe Place program to the regional bus system.

5. Future Agenda Items Request and Report on Current 5. For information Events and discussion

Chair Williams will request future agenda items from members, and members may provide a report on current events.

VALLEY METRO • 101 N 1ST AVE • STE 1300 • PHOENIX AZ • 85003 • 602-262-7433

6. Next Meeting 6. For information

The next meeting of the Board is scheduled for Thursday, November 10, 2016 at 11:15 a.m.

Qualified sign language interpreters are available with 72 hours notice. Materials in alternative formats (large print, audiocassette, or computer diskette) are available upon request. For further information, please call Valley Metro at 602-262-7433 or TTY at 602-251-2039. To attend this meeting via teleconference, contact the receptionist at 602-262-7433 for the dial-in-information. The supporting information for this agenda can be found on our web site at www.valleymetro.org.

DATE AGENDA ITEM 1 September 15, 2016

SUBJECT Items from Citizens Present

PURPOSE An opportunity will be provided to members of the public at the beginning of the meeting to address the Board on non-agenda items. Up to three minutes will be provided per speaker or a total of 15 minutes for all speakers.

BACKGROUND/DISCUSSION/CONSIDERATION None

COST AND BUDGET None

COMMITTEE PROCESS None

RECOMMENDATION This item is presented for information only.

CONTACT Scott Smith Interim Chief Executive Officer 602-262-7433 [email protected]

ATTACHMENT None

VALLEY METRO • 101 N 1ST AVE • STE 1300 • PHOENIX AZ • 85003 • 602-262-7433

DATE AGENDA ITEM 2 August 11, 2016 Minutes of the Valley Metro RPTA Board of Directors Thursday, June 16, 2016 12:30 p.m.

Meeting Participants Vice Mayor Kate Gallego for Councilmember Thelda Williams, City of Phoenix, Chair Councilmember Suzanne Klapp, City of Scottsdale, Vice Chair Councilmember Lauren Tolmachoff, City of Glendale, Treasurer Councilmember Jim McDonald, City of Avondale (phone) Councilmember Eric Orsborn, City of Buckeye Councilmember Rick Heumann for Councilmember Kevin Hartke, City of Chandler Councilmember Jack Palladino, City of El Mirage Councilmember Brigette Peterson, Town of Gilbert Councilmember Sharolyn Hohman, City of Goodyear Vice Mayor Dennis Kavanaugh, City of Mesa Vice Mayor Jon Edwards, City of Peoria (phone) Councilmember Skip Hall, City of Surprise Mayor Mark Mitchell, City of Tempe Councilmember Kathie Farr, City of Tolleson

Members Not Present Supervisor Steve Gallardo, Maricopa County Councilmember Rui Pereira, Town of Wickenburg

Vice Chair Klapp called the meeting to order at 1:58 p.m.

We will convene the meeting. And I'd like to welcome members, new members, to this Board which are Councilmember Bridgett Peterson, who is the new representative for the Town of Gilbert, and Councilmember Rui Pereira as the new representative from the Town of Wickenburg.

1. Public Comment

We'll begin with the first item on the agenda which is public comment. This is an opportunity for members of the public to talk on non-agenda items. Again, you have up to three minutes for your comments. And we will start with Mr. Crowley.

Mr. Crowley said (Microphone off.) The executive director when he stated you needed to look at those objects on the light rail. Did he say use mass transit to get there? Said use your car. You need to change his attitude and your own and let's use a little more mass transit.

VALLEY METRO • 101 N 1ST AVE • STE 1300 • PHOENIX AZ • 85003 • 602-262-7433

I was one of the ones that wrote Prop 400 and when I look at the county map, which is where you get all your funding from, how many of the cities have even 10 percent? Surprise, do you have 10 percent of yours? How about Buckeye? Well, we won't even go there with strip annexation with maybe 1 percent. But it's totally not what should be happening. When I see you putting money to miles of rail where is it going, and what is happening to it.

We need to get the system to be twenty-four hours and seven days a week in the entire grid. When I look at the executive director and see what his community only has one-third of its population has bus accessibility. And if you look at the county facility of the dog pound and his Cubs facility, do we have a bus that you can get there from, Scottsdale? When I asked them about it, they said Dobson, but if you're west of Mesa how do you get there?

What about Chandler, how much of your city have you covered with transit? I know it's important to you to make sure everybody on the rail pays, but when is Chandler going to pay and get some transit and do the grid. Scottsdale the same. All of you are totally inept and inadequate on this.

What is your job? Well, one of your jobs is air quality and to get the transit out there to work on it. What grade could you give yourselves over the last two weeks since we've had 10 days of serious violation? I'm one of the ones that it has a serious effect on.

When you have changed the way that public inputs, as I've stated before, when it's on an action item it should be there. And I don't understand why this Board feels that if you have something there for action that the public should be limited in how they're inputting into it.

On your last meeting I had to speak on the action items. There were four. That meant how many seconds per. Thank you for your time.

Chair Klapp said thank you. Next speaker is Mr. May. Please give your full name and city where you reside.

Mr. May said something a few others have already mentioned is inadequate areas of the region that do not have bus service like going west of 67th Avenue.

Where you have expanded in the region, you have places where there are no shelters. That's all over the place. I made the mistake of going to Scottsdale the other day and switching at Indian School and Scottsdale Road. I got lost trying to find a bus stop because it was a pole, because of the way the businesses are and the bus stops are laid out. I found out according to Google maps that it's about three blocks from the northbound bus stop -- I mean from the bus stop on the north side to the bus stop on the south side and I was trying to go south on 72.

Some of the areas of town I love, Tempe, I love the transit center there. It's fun to switch there. One of the other things is that you continue to have -- I believe that's all for this item. Thank you.

Ms. Hartman said I, like the other gentleman, have an -- besides being legally totally blind there is a difference, I also have a severe breathing problem. I need shelters at every stop. I need -- and I mean every single -- I don't care if it's only a quarter of a mile from the last stop a shelter has to be everywhere, because I have to do any walking to and from a bus or things I have to sit down quite often. I mean, in a quarter of a mile, I have to sit down twice. That's pretty bad. So we've got to get more shelters up here. Thank you.

Ms. Fields said I have several things I'd like to talk to you about. One, you're talking about shelters. I'd like to talk about the pads at the bus stops. They're not big enough. Ensenada is one of those. It's on the 184 route.

When the bus driver has to stop to let me out, if he can find a pad, he's in the middle of a driveway of a busy junior high school. Several times the front of that bus has since been nearly hit. It's not the bus driver's fault.

On the 104, I believe it's Guadalupe, the way you have your bus stop it's in the middle of a drive and the major body of the bus stops are the way to get in. This is not good. Somebody's going (unintelligible). You don't seem to think that passengers who don't have to pay people to get on the bus to tell you what's going on.

All you have to do is talk to the regulars. We also know what bus drivers are good that we can trust and what bus drivers we just pass up because they're scary. We've been left out because of disabilities. We've been treated badly. We have some very good bus drivers in East Mesa. I would say the Mesa yard has the best one you've got. They're courteous. They care. But if you take their time away from them you figure out your schedule, but you never put in times for detours and accidents where they're tied up.

You don't give them time to put us on the bus. It takes a person like me five minutes to load and five minutes to unload because they have to hook us up. It's scary.

There are bus routes that you need in East Mesa. Greenfield is one of them. Recker is one of them. You don't have buses going down Baseline. This is wrong. You've got the people there, but you're not providing the service.

Once again, get our LINK running on Saturday and Sunday, you'll see your ridership come up. But if you keep putting us down and keeping us from getting from point A to point B, we can't do it. If I want to go to my orthopedic people I have to take the 61, which is the Southern bus, and I have to ride a mile on my scooter to get to that bus to that place and that's at Mesa Gateway. You're missing people. You could have the 3

people working there. And they could drive the bus. Thank you for your -- letting me speak.

2. Minutes

Chair Klapp said the minutes from the June 16, 2016 Board meeting are being presented for approval.

IT WAS MOVED BY COUNCILMEMBER ORSBORN, SECONDED BY COUNCILMEMBER TOLMACHOFF AND CARRIED TO APPROVE THE JUNE 16, 2016 BOARD MEETING MINUTES. COUNCILMEMBER PETERSON ABSTAINED.

3. Public Comment on Agenda Action Items

Chair Klapp said we'll move on to the next item, which is public comment from the public for all action items. Again, those are the blue cards that you filled out for the RPTA meeting. And each one of you have three minutes to speak. There are two people who provided cards. So we'll start with Mr. May.

Mr. May said I am happy about what Phoenix is bringing about on the service changes. I need somebody to verify a question I have, is Tempe and Mesa going to eventually jump on board and match them.

Earlier I spoke about certain spots of the city. One thing that I like that Phoenix did is they made the 19 almost basically shadow the rail. I already spoke about bus stops earlier. I'm happy about the upgrade with the changes. And some of the routes are actually coming back. A while back we had routes in Phoenix that ran that late, but there are other parts of the city that should also match what Phoenix is doing. Thank you.

Mr. Crowley said I'll cover six first. On the extension of hours, who in staff didn't understand that we need to have that running when the rail and the bus are running. Now this enhancement is a nice first little step, but it is BS. You should have done it right in the first place.

In here you've got, well, we only operate here to here. The rail runs four to four. So it's almost twenty-four hours on occasion. And that's going from both ends of the system. It's actually about a two to four because it's a two-hour run.

On to 4B, I love these little Nazis. If you guys are so interested in making sure fare security and that is happening, why don't you hire conductors. I have documents over there I wanted to point out from before, but since I'm limited on my time on this and the most important thing I'm going to be talking about is your recommended changes.

Twenty-five million dollars for three little brown shirts to continuously go on and off the rail to see if people are doing it. Why not have a single conductor on each one of them and check it. How many people on the bus get away with not paying their fare? None, because you've got to pay when you get on or show that it is.

On to No. 6, the fare changes -- or not the fare changes, the route changes. I've got here the bus book. And one of the routes that it states in this bus book and this is the one from way long time ago, it indicates that due to construction detours on the north end of this route will occur in October '16 to '17. Well, you don't have anything here in the supplement, but, Surprise, when did you change that route? Oh, last March, so before the bus book came out in April, the supplement, it was totally changed.

I almost got screwed totally by leaving a vehicle at a bus stop. You didn't have any more because of the bus book. And I appreciate, Glendale, the efforts of your staff, because I was told, hey, you can get this from the documents inside of our system, or as the letter I got from them. Our goal is to provide consistently reliable service to our customers by providing information through reliable sources of NextRide, Ridekick, trip planning Valley Metro organization, and Valley interactive voice recordings.

So we're not going to produce a bus book that you people gave a million dollars extra to. You remember about three months ago we've got to give these people more money. And I said they're not doing the job. And this is an example of how they're not doing it.

4. Consent Agenda

Chair Klapp said we'll move on to the items that are listed on the consent agenda for approval. Does anyone want to remove any item from the consent agenda?

Mr. Smith said just a matter of clarification. We have an item on 4B that is part of a larger -- the large security contract that will be discussed in detail at Valley Metro Rail. This part for action of the RPTA Board is simply for security in the Greenfield transit facility, the Mesa facility. So this is just $1.3 million dollars which is for RPTA specific. It has nothing to do with fare checking. That's why it's on consent agenda. And it's just Mesa, just the Greenfield facility.

Chair Klapp said this has no impact at all on any kind of security services in any other municipality?

Mr. Smith said no.

Chair Klapp said okay. Any other comments or questions, or do I have a motion to approve? We have a motion from Vice Mayor Kavanaugh.

IT WAS MOVED BY VICE MAYOR KAVANAUGH, SECONDED BY COUNCILMEMBER ORSBORN AND UNANIMOUSLY CARRIED TO APPROVE THE 5

CONSENT AGENDA.

5. Recommended October 2016 Valley Metro Transit Service

Chair Klapp said the next item on the agenda is the Valley Metro Transit Service Changes for October 2016. Mr. Smith.

Mr. Smith said thank you, Madam Chair. I know we've been here a while. This is an important issue. Carol Ketcherside is going to give us a very quick update and answer any questions you have on some pretty fairly significant changes in October. Carol.

Ms. Ketcherside said thank you, Madam Chair, members of the Board, I will try to be very brief with this.

So the presentation here includes bus service changes for Valley Metro operated routes and routes that are funded through the public transportation fund. Any changes that would specifically affect other locally funded service or service that is operated by other agencies is not addressed in what I'm talking about here.

The action that you will be requested is to authorize the interim CEO to amend service operator contracts and member agency IGAs as necessary to accommodate the changes.

Very briefly, a summary of the nature of the changes that we're doing is on this slide here. And it is worth noting that many of the improvements you're seeing are as a result Proposition 104 passing in Phoenix last fall.

Further, as a result of these service improvements, Valley Metro system as a whole will be much more in compliance with the service standards that this Board adopted in 2013 as part of our transit standards and performance measures.

Looking at the routes that are going to have expanded service, you see them listed here. Very generally these routes within the City of Phoenix will be expanding their service hours on weekdays from 4 a.m. to midnight, on Saturdays from 5 a.m. to midnight, and on Sundays from 5 a.m. to 10 p.m. In each case that represents approximately two hours of increased service on each day.

There are four routes for which we will be adding frequency to a portion of the route. And then a couple of other items that are before you include route alignment change for the Mesa downtown BUZZ which we'll be ending the pilot program that we've been running and we'll be permanently adopting service to Mesa Riverview, which was tested in the pilot program.

Also, we are changing the operating agency for the Grand Avenue limited. There's no change in the service or the schedule. It's just a change that was previously operated 6

by City of Phoenix and Valley Metro is taking that over.

I do want to take a minute to look at the proposed changes for the LINK routes and the Routes 40 and 112. They are a package deal. And we are really combining all of these services together for an overall improvement in what we're offering to the public.

The LINK routes on Main Street and on Arizona Avenue, Country Club Drive were originally intended as bus rapid transit services that would complement light rail and would build transit usage in those corridors. There have been several reasons why these routes have not really materialized as we would have liked and most -- and they're really related to the recession that we had.

We've been unable to support the service with the appropriate frequency or with the needed connectivity from other routes that were originally planned in that area that we haven't been able to implement.

What the national industry research tells us and our local feedback and data support is that in order to grow transit usage the most important elements to provide are frequency and connectivity.

So our recommendation in these corridors is to take the resources that we have and combine them all into providing better frequency and better service on the local routes that are in the corridor. This will better position the corridors to develop transit ridership so that at some future time they would warrant higher capacity service.

We have had public input on this process. It was about a 30-day process. There was a formal public hearing on May 18. This slide shows a summary of the results of that feedback. Primarily the comments were in favor of the proposed changes.

That does conclude my presentation. I'd be happy to answer any questions. The motion is on the slide there for you.

Chair Klapp said are there any questions or comments? Yes, Councilmember.

Councilmember Karr said I don't have a question. I have a comment. Where in the heck did the West Valley bus lines go? There's no expansions, no -- I mean, I had made a comment to a couple of different people back a few months ago about 91st Avenue being looked at as far as needing more service. It definitely needs more service.

Ms. Ketcherside said yes. And we do have -- there are some plans. These routes are governed by -- those that are paid for by public transportation fund, which primarily in the West Valley they are, those are programmed in the Transit Life Cycle Program. It is largely a matter of how much money is available.

There are some improvements we're looking at. For example, 83rd Avenue we're looking at some improvements that will be upcoming. And we would be happy to get with you and maybe go over what the situation is, what we are able to do, and what we're not able to do, and why that is.

Chair Klapp said are there any other questions? Could I have a motion, please?

IT WAS MOVED BY MAYOR MITCHELL, SECONDED BY VICE MAYOR GALLEGO AND UNANIMOUSLY CARRIED TO AUTHORIZE THE INTERIM CEO TO AMEND MEMBER AGENCY FY17 INTERGOVERNMENTAL AGREEMENTS (IGAS) AS NECESSARY, AND TO EXECUTE CHANGE ORDERS TO THE FIRST TRANSIT AND TOTAL TRANSIT CONTRACTS TO ADD CONTRACT AUTHORITY IN THE AMOUNTS OF $3,834,000 FOR FIRST TRANSIT USING THE BOARD APPROVED CONTINGENCY AND $218,000 FOR TOTAL TRANSIT TO ACCOMMODATE THE RECOMMENDED OCTOBER 2016 SERVICE CHANGES THROUGH THE EXISTING CONTRACT TERM OF JUNE 30, 2019.

6. Extension of Hours for the Customer Service Department

Chair Klapp said the next item is our Extension of Hours for the Customer Service Department. Mr. Smith.

Mr. Smith said thank you, Madam Chair. I'd like to introduce Diana Kebbekus, who is manager of our customer service center, who is going to explain this most important change that we've had that we've referred to a couple of times, so I'll turn it over to Diana.

Ms. Kebbekus said Madam Chair, Members of the Board, I'll make this brief as well. We'll start with the slide on customer service. I know you're all familiar with what customer service does for Valley Metro and the region.

Just a note that our current hours are Monday through Friday from 6 a.m. to 8 p.m., Saturday from 7:00 a.m. to 7:00 p.m., and Sunday from 8:00 a.m. to 5:00 p.m.

We've been looking at the volume of calls that come into the call center and into the IVR. We have a sample here of what we saw in May. And as you can see the hour before we opened up in the morning Monday through Saturday we actually received 3,730 calls. And the hour after we closed Monday through Saturday we received the 6,000 and the 1,700, so we received 8,616 calls during that time frame as well.

So based on that and the service expansions we've heard, we're recommending that we change our customer service hours the end of October open up an hour earlier and two hours later at night, so open at 5 a.m. to 10 p.m. Monday through Friday, Saturday from 6 a.m. to 8 p.m., and Sunday no change.

So based on that, the staff recommends that the Board of Directors authorize the interim CEO to extend the hours for the customer service for the additional staff at $333,000 annually. I can answer any questions for you.

Chair Klapp said are there any questions or comments? Yes.

Vice Mayor Gallego said thank you so much. Thank you for working on this. This was a real priority we heard from our Phoenix Citizens Transportation Commission and particularly our chair, Congressman Ed Pastor, who wanted to make sure we were providing good service for people, particularly those who have commute hours in the new hours, so thank you for your work on this. And thank you, Congressman Pastor, for his work on it.

IT WAS MOVED BY MAYOR MITCHELL, SECONDED BY VICE MAYOR GALLEGO AND UNANIMOUSLY CARRIED TO AUTHORIZE THE INTERIM CEO TO EXTEND THE HOURS FOR THE CUSTOMER SERVICE DEPARTMENT AT AN ANNUAL COST OF $330,000 TO ENHANCE THE QUALITY OF SERVICE PROVIDED TO OUR CUSTOMERS.

7. Future Agenda Items Request and Report on Current Events

Mr. Smith said there was one item that I failed to mention in my CEO and I want to put out for your consideration both Boards. We've had some requests from a couple board members to see if we can somehow adjust the meeting time, because sometimes they do run long.

And two of the proposals, right now our three meetings start at 12:15. We would propose for your consideration either expanding -- advancing that by a half an hour and start the meetings at 11:45 or even an hour and start it at 11:15.

These would not take place -- we would probably implement these starting in October or November, but I'd like your feedback and to see if that's something that is acceptable.

We've looked to see if there's any conflict, and we can't find major conflicts with regularly scheduled meetings of other agencies and Boards, but we would just like your input to see if that's something we might move forward with or not.

Chair Klapp said so you're asking for this on a future agenda?

Mr. Smith said just feedback to the staff, just let us know, and we'll come back and we'll talk to you. We're going to try and find some consensus to see if that's possible to move it up at all. And if not, we'll leave it where it is.

Councilmember Heumann said just a comment. I'm fine with 11:15, 11:45. AMWA has had conflicts over the years, so that's one thing you have to just look at. 9

Mr. Smith said we have looked at that. Specifically AMWA was the one we looked at and we haven't found -- with our schedule coming up, we haven't found a conflict with AMWA. But we did look at that.

Chair Klapp said are there any other comments, questions? Okay. Thank you. With that, our meeting is adjourned. Oh, we have another meeting, which is coming up on September 22, just to remind everyone. And now the meeting is adjourned.

With no further discussion the meeting adjourned at 2:26 p.m.

DATE AGENDA ITEM 3 September 15, 2016

SUBJECT Proposed April 2017 Transit Service Changes

PURPOSE To provide an update on the proposed April 2017 transit service changes and community outreach plan.

BACKGROUND/DISCUSSION/CONSIDERATION Transit service changes are scheduled twice each year in April and October. In preparation for these service change dates, Valley Metro staff works closely with the Service Planning Working Group (SPWG), comprising representatives from Valley Metro member agencies, to determine what changes are needed and to coordinate across jurisdictions; the SPWG meets monthly. The changes work in coordination with the five-year Short Range Transit Program (SRTP) as well as the Board-adopted Transit Standards and Performance Measures (TSPM) performance quartiles.

Several changes have been proposed and continue to be discussed with the SPWG. Valley Metro staff is analyzing the proposed route changes in terms of the Board- adopted Transit Standards and Performance Measures, Title VI impacts, defining possible fleet needs and all costs involved. The following is a preliminary list of all changes currently being analyzed for possible modification. More detailed information about each potential route change will be provided on the Valley Metro website throughout the public outreach process. Overall the proposed changes include service enhancements and route modifications.

Proposed Route and Schedule Changes:  Route 39 – 40th St. – In Phoenix, deviate route at Cactus Rd. to serve Paradise Valley Mall and/or modify south end-of-line to serve SR-51 and Shea Blvd. Park- and-Ride.  Route 40 – Main – In Mesa, modify turnaround of the weekday short trips at Centennial Way and Main St.  Route 50 – Camelback – In Scottsdale, enhance weekday service to operate from about 4AM to midnight; Saturday and Sunday from about 5AM to 11PM; match City of Phoenix frequency and modify end-of-line turnaround.  Route 70 – Glendale Ave./24th St. – In Phoenix, modify end-of-line at 24th St. and South Mountain Ave.  Route 104 – Alma School – In Chandler, modify route to serve the area currently served by the Route 112 (Morelos St. and Hamilton St.) end-of-line deviation.

VALLEY METRO • 101 N 1ST AVE • STE 1300 • PHOENIX AZ • 602-262-7433

 Route 112 – Country Club/Arizona Ave. – In Chandler, eliminate the Morelos St. and Hamilton St. end-of-line deviation. All trips will serve the Chandler Park-and-Ride.  Route 122 – Cactus Rd. – In Phoenix, extend east end of route to terminate at 19th Ave. and Dunlap and/or Metrocenter Transit Center; or modify west end of route to terminate at ASU West Campus.  Phoenix Transportation 2050 Improvements – Step 2 Bus Service Improvements: Expand service hours to match Light Rail Hours of Operation o Increase hours of service to operate from about 4AM to 2AM on Friday; 5AM to 2AM Saturday; and 5AM to 11PM Sunday within the City of Phoenix. The following table denotes the proposed changes by route: Phoenix Operated Local Bus Routes Route Name Increase Span of Service 0 Central Ave √ 1 Washington/Jefferson √ 3 Van Buren √ 7 7th St √ 8 7th Ave √ 10 Roosevelt √ 12 12th St √ 13 Buckeye √ 15 15th St √ 16 16th St √ 17 McDowell √ 19 19th Ave √ 27 27th Ave √ 28 Lower Buckeye √ 29 Thomas √ 32 32nd St √ 35 35th Ave √ 39 40th St √ 41 Indian School √ 43 43rd Ave √ 44 44th St/Tatum √ 50 Camelback √ 51 51st Ave √ 52 Roeser Rd √ 59 59th Ave √ 60 Bethany Home √ 67 67th Ave √ 70 Glendale Ave/24th St √ 75 75th Ave √ 80 Northern √ 83 83rd Ave √ 90 Dunlap √ 106 Peoria √ 122 Cactus √ 138 Thunderbird Rd √ 154 Greenway √ 170 Bell Rd √ 186 Union Hills √ 2

Valley Metro Operated Local Bus Routes (in Phoenix) Route Name Increase Span of Service 30 University √ 45 Broadway √ 61 Southern √ 77 Baseline √

Public Outreach Valley Metro is conducting community outreach beginning in October to notify the public and solicit input on the proposed service changes. Comments will be accepted through November 4, 2016. Customers can provide feedback through the following channels:  On-site region-wide information sessions (based on service change impacts)  Webinar (October 26, 2016)  Social media  Via email at [email protected]  Public hearing (November 1, 2016)

Valley Metro communicates these input opportunities through newspaper advertising (30 days in advance – English and Spanish publications), news release(s), website, email, social media, city publications and targeted outreach at key locations.

COST AND BUDGET The estimated costs of the proposed service changes and adjustments are still under evaluation. Once the list of service changes is finalized, staff will define the impact on bus service operating contracts and member agency Intergovernmental Agreements.

STRATEGIC PLAN ALIGNMENT This item addresses three goals in the Board-adopted FY16-20 Strategic Plan:  Goal 1: Increase customer focus o Tactic A: Improve customer satisfaction  Goal 2: Advance performance based operations o Tactic A: Operate an effective, reliable, high-performing transit system  Goal 3: Grow transit ridership o Tactic A: Expand and improve transit services to reach new markets o Tactic B: Improve connectivity of transit services for greater effectiveness

COMMITTEE PROCESS RTAG: August 16, 2016 for information TMC: September 7, 2016 for information Board of Directors: September 22, 2016 for information

RECOMMENDATION This item is for information only. Following the public review process and final review by the Service Planning Working Group, proposed service changes operated and/or funded by Valley Metro will be brought before the Board for action. This will include any 3

actions necessary to adjust affected transit service operating contracts and Intergovernmental Agreements with member agencies.

CONTACT Wulf Grote, P.E. Director, Planning and Development 602-322-4420 [email protected]

ATTACHMENT Appendix A – Proposed Regional Services Regardless of Funding Source

Appendix A – Proposed Regional Services Regardless of Funding Source

9/14/2016

Proposed April 2017 Transit Service Changes

September 2016

1 9/14/2016

Overview • Coordinated through: – Service Planning Working Group – Individual member agencies – Short Range Transit Program – Transit Standards and Performance Measures • Board action anticipated in January 2017 – Service contract changes and IGA amendments

Proposed Changes

2 9/14/2016

Phoenix T2050 Improvements • T2050 Step 2 bus service improvements – Expand service hours to match light rail: 42 routes

STEP 1 STEP 2 CURRENT Implemented Proposed April October 24, 2016 2017 MON‐THURS 5:00am – 10:00pm 4:00am – Midnight 4:00am – Midnight FRIDAY 5:00am – 10:00pm 4:00am – Midnight 4:00am – 2:00am SATURDAY 6:00am – 8:00pm 5:00am – 10:00pm 5:00am – 2:00am SUNDAY 6:00am – 8:00pm 5:00am – 10:00pm 5:00am – 11:00pm

Route and Frequency Modifications

• End-of-line adjustments – Route 40 – Main in Mesa – Route 50 – Camelback in Scottsdale – Route 70 – Glendale Ave./24th St. in Phoenix – Route 104 – Alma School in Chandler – Route 112 – Country Club/Arizona Ave. in Chandler – Route 514 – Scottsdale/Fountain Hills

3 9/14/2016

Route and Frequency Modifications

• Route modification – Route 39 – 40th St. in Phoenix – Route 122 – Cactus Rd. in Phoenix • Enhance Service Hours and Frequency – Route 50 – Camelback in Scottsdale • Schedule adjustments

Next Steps • Continued analysis & agency coordination • Public comment period – October through November 4, 2016 – Webinar (October 26, 2016) – Public hearing (November 1, 2016) – Open houses & targeted outreach – Online: website, email & social media • Board action – January 2017 8

DATE AGENDA ITEM 4 September 15, 2016

SUBJECT Safe Place Expansion to Regional Bus System

PURPOSE To provide an informational update on the expansion of the Safe Place program to the regional bus system.

BACKGROUND/DISCUSSION/CONSIDERATION As the city of Phoenix and region expands bus service hours and increases bus frequency in October 2016, Valley Metro seeks to broaden its partnership with Tumbleweed Center for Youth Development (Tumbleweed) to extend the Safe Place program to the regional bus system later this fall.

Safe Place is a national youth outreach program that supports young people in need of immediate health and safety resources in more than 1,500 communities across the country. Tumbleweed has managed the program in Maricopa County since 2005. Safe Place locations include Valley Metro Rail stations, QuikTrip convenience stores, city libraries and banks.

Since 2013, all Valley Metro Rail stations have served as safe places for youth ages 12 – 17 who are homeless, have left their homes because of abuse or neglect and/or have been forced to leave by their parents. Teens seeking shelter and safety can get help at any light rail station 24-hours a day using the emergency call box and security personnel in the Valley Metro Rail Operations Control Center.

Thus far, six vulnerable teenagers have received life-changing assistance from Valley Metro’s trained staff at light rail stations in Phoenix. In one case, a 14-year-old pregnant female used the emergency call box at the 19th Ave/Camelback station to call for Safe Place help. Tumbleweed, committed to responding within the hour, was able to place the teen in a safe and stable environment. In another case, a frightened 16-year-old Nevada runaway received much needed help from a Valley Metro fare inspector. The teen said he had been on the run for weeks, hitchhiking, eating from dumpsters and panhandling for cash. Tired and frightened, he spotted a Safe Place sign at the Thomas/Central Ave station and asked for help from the fare inspector, who followed Safe Place training protocol to connect the teen with Tumbleweed.

On buses, different than connecting via the emergency call box, the young person would board a bus and ask the operator for assistance. The bus operator would then contact dispatch/control center staff and this team would dispatch a supervisor and Tumbleweed to support the teen in need.

VALLEY METRO • 101 N 1ST AVE • STE 1300 • PHOENIX AZ • 85003 • 602-262-7433

Staff is consulting with the operations teams and service providers of both Valley Metro RPTA and city of Phoenix. There has been general agreement that this program adds value, integrating additional training is manageable and that the program does not distract from the core mission of operating a bus safely and reliably. Additional meetings are being scheduled to develop and refine a standard operating procedure, based on peer research and the metro Phoenix transit environment, and to create buy-in with the Amalgamated Transit Union.

Similar to Valley Metro Rail front-line staff, training of bus operators, supervisors and dispatch would occur regularly during new hire orientation and annual re-training. An initial set of trainings and operator communications, to introduce the program, are being organized for September.

Through a strong collaboration with Tumbleweed, city of Phoenix and service providers, Valley Metro can build upon the current success of Safe Place by expanding a commitment to the communities served by all transit. By including the regional bus system, there will be 900 additional locations (buses) where teens in need can go to connect with lifeline resources.

Additionally, while Valley Metro was the second transit agency in the country to institute Safe Place on light rail, the region will be joining nearly 60 other transit agencies nationwide that have successfully implemented Safe Place on their buses, including in Seattle, Indianapolis, Fort Worth and Jacksonville. Calls for service are manageable, with peer agencies receiving an average of eight Safe Place calls per year.

COST AND BUDGET Currently, Valley Metro pays an annual fee ($100) per rail station to support the labor and resources of Tumbleweed. To expand to buses, Valley Metro and Tumbleweed have agreed to a $250 annual fee per bus operations facility, of which the region has seven, for a total of $1,750 per year.

There are a few other minor costs, including production of Safe Place decals and any marketing/outreach material, that will be necessary.

Costs (for the current and future program) have been allocated in the Valley Metro RPTA and Valley Metro Rail Adopted FY17 Operating and Capital Budgets.

COMMITTEE PROCESS RTAG: August 16, 2016 for information TMC: September 7, 2016 for information Board of Directors: September 22, 2016 information

STRATEGIC PLAN ALIGNMENT This item relates to the following goals and strategies in the Five-Year Strategic Plan, FY 2016 – 2020:

Goal 1: Increase customer focus.  Tactic B: Evaluate and enhance passenger safety and security. o Sub tactic 2: Expand Safe Place program to bus operations in partnership with the City of Phoenix.  Tactic C: Enhance customer service to member cities. Goal 3: Grow transit ridership.  Tactic C: Communicate availability, attractiveness and safety of transit service.

RECOMMENDATION This item is presented for information only.

CONTACT Hillary Foose Director, Communication & Marketing 602-322-4468 [email protected]

2 9/14/2016

Safe Place Bus Expansion

September 2016

1 9/14/2016

Objectives • Expand Safe Place to regional bus system – To 900+ buses – Without impact to service reliability • Expand community commitment • Enhance passenger safety, customer service – Especially relevant with expansion of service hours

Safe Place Background • Provides immediate help & resources to youth ages 12 – 17 • National program – 60+ participating transit agencies – Managed locally by Tumbleweed Center for Youth Development • In metro Phoenix: – All 35 Valley Metro Rail stations – QuikTrips – Libraries, fire departments 4

2 9/14/2016

How It Will Work • Young person boards bus & asks operator for assistance • Bus operator contacts Dispatch • Dispatch: – Sends Supervisor for support – Contacts Tumbleweed to intercept youth • Tumbleweed has 13 locations across Valley – Supplemented by Discount Cab

Process Underway • Coordinating with operations teams – Valley Metro & City of Phoenix – Service providers – Union • Drafting operating procedure – Based on peer research • Developing training plans • General agreement that program adds value

3 9/14/2016

Call Volume Expectation

• Low to manageable call volume expected • Limited to teens needing immediate help • Annual call volumes: – Valley Metro Rail: 6 – Tucson: 0 – National average: 8 • Palm Springs, CA; Riverside, CA; Duluth, MN; Louisville, KY; Charlotte, NC; Everett, WA 7

Next Steps • Refine operating procedure • Train dispatch/supervisory staff – Educate all operators – Incorporate into ongoing/annual training • Develop/install program materials – Decals on all buses – Basic marketing materials (car cards, etc.) • Launch in late fall

4 9/14/2016

Positive Impact

“Safe Place opened a door for me when I was homeless. I had seen the yellow Safe Place sign on a light rail station where I remember sitting late at night with my head down, wondering if I could ever turn my life around. All it took was for me to push the red emergency button and ask for help.” -- Jessica Rollins, Tumbleweed client

DATE AGENDA ITEM 5 September 15, 2016

SUBJECT Future Agenda Items Request and Report on Current Events

PURPOSE Chair Williams will request future agenda items from members, and members may provide a report on current events.

BACKGROUND/DISCUSSION/CONSIDERATION None

COST AND BUDGET None

COMMITTEE PROCESS None

RECOMMENDATION This item is presented for information only.

CONTACT Scott Smith Interim Chief Executive Officer 602-262-7433 [email protected]

ATTACHMENT Pending Items Request

VALLEY METRO • 101 N 1ST AVE • STE 1300 • PHOENIX AZ • 85003 • 602-262-7433

Pending Items Request

Item Requested Date Requested Planned Follow-up Date

September 15, 2016 Joint Meeting Agenda

RPTA Board of Directors and Valley Metro Rail Board of Directors Thursday, September 22, 2016 Lake Powell Conference Room 101 N. 1st Avenue, 10th Floor 12:15 p.m.

Action Recommended

1. Chief Executive Officer’s (CEO) Report 1. For information

Scott Smith, Interim CEO, will brief the Boards of Directors on current issues.

2. Minutes 2. For action

Minutes from the August 18, 2016 Joint Boards of Directors meeting are presented for approval.

3. Public Comment on Agenda Action Items (blue card) 3. For information

The public will be provided with an opportunity at this time to address the Board on all action agenda items. Up to three minutes will be provided per speaker to address all agenda items unless the Chair allows more at his/her discretion. A total of 15 minutes for all speakers will be provided.

4. Website Redesign and Development Contract Award 4. For action

Scott Smith, Interim CEO, will introduce Hillary Foose, Director, Communication and Marketing, who will request that the Boards of Directors authorize the Interim CEO to execute a two-year joint Valley Metro RPTA-Valley Metro Rail contract with a one-year option with Steer Davies Gleave for Website Redesign and Development in an amount not to exceed $396,770 beginning October 1, 2016. A contract change contingency of $39,677 (10%) is also requested. The Valley Metro RPTA portion will not exceed $264,513. The Valley Metro Rail portion will not exceed $132,257.

VALLEY METRO • 101 N 1ST AVE • STE 1300 • PHOENIX AZ • 85003 • 602-262-7433

5. Chief Executive Officer Recruitment Update 5. For information

Scott, Smith, Interim CEO, will provide an update on the CEO recruitment process.

6. Possible Executive Session 6. For information and possible The Boards may vote to enter Executive Session pursuant to A.R.S. action §38-431.03(A)(3) (Legal Advice) and §38-431.03 (A)(4) (Litigation, Contract Negotiations, and Settlement Discussions) to discuss status of Notice of Claim filed by former Chief Executive Officer Stephen Banta and related potential litigation and/or settlement of same.

7. Executive Session Action Items 7. For information and possible The Boards may take action related to items discussed as part of action the Agenda Item 6.

8. Travel, Expenditures and Task Order Changes 8. For information

The monthly travel, expenditures and task order changes for Valley Metro RPTA and Valley Metro Rail are presented for information.

9. Future Agenda Items Request and Report on Current 9. For information Events

Chairs Williams and Mitchell will request future agenda items from members, and members may provide a report on current events.

DATE AGENDA ITEM 1 September 15, 2016

SUBJECT Interim Chief Executive Officer’s Report

PURPOSE Scott Smith, Interim Chief Executive Officer, will brief the Boards of Directors on current issues.

BACKGROUND/DISCUSSION/CONSIDERATION None

COST AND BUDGET None

COMMITTEE PROCESS None

RECOMMENDATION This item is presented for information only.

CONTACT Scott Smith Interim Chief Executive Officer 602-262-7433 [email protected]

ATTACHMENT None

VALLEY METRO • 101 N 1ST AVE • STE 1300 • PHOENIX AZ • 85003 • 602-262-7433

DATE AGENDA ITEM 2 September 15, 2016 Minutes of a Joint Meeting of Valley Metro RPTA and Valley Metro Rail Boards of Directors Thursday, August 18, 2016 12:15 p.m.

Members Not Present Supervisor Steve Gallardo, Maricopa County Councilmember Rui Pereira, Town of Wickenburg

Valley Metro Rail Participants Mayor Mark Mitchell, City of Tempe, Chair Vice Mayor Dennis Kavanaugh, City of Mesa, Vice Chair Councilmember Rick Heumann, City of Chandler Councilmember Lauren Tolmachoff, City of Glendale Vice Mayor Kate Gallego for Thelda Williams, City of Phoenix

Chairs Klapp and Mitchell called the joint Board meeting to order at 12:22 p.m. and the Pledge of Allegiance was recited.

Chair Mitchell said is there a motion from the Metro Board to go into executive session.

(VMR Motion) IT WAS MOVED BY VICE MAYOR KAVANAUGH, SECONDED BY COUNCILMEMBER TOLMACHOFF AND UNANIMOUSLY CARRIED TO ENTER INTO EXECUTIVE SESSION.

VALLEY METRO • 101 N 1ST AVE • STE 1300 • PHOENIX AZ • 85003 • 602-262-7433

(RPTA Motion) IT WAS MOVED BY COUNCILMEMBER ORSBORN, SECONDED BY COUNCILMEMBER HOHMAN AND UNANIMOUSLY CARRIED TO ENTER INTO EXECUTIVE SESSION.

Chair Mitchell said we are adjourned. And we're going to adjourn it into executive session and we'll come back.

Mr. Smith said just so those in the audience, we've switched this around so we can have full participation in the e-session and then we'll come back and follow the agenda from that point on. Okay.

The regular meeting adjourned at 12:23 p.m.

The regular meeting reconvened at 12:44 p.m.

Chair Klapp said we're now going to reconvene the meeting of the Joint Boards and we will go to the next agenda item that we skipped over which was chief executive officer's report.

1. Chief Executive Officer’s report

Mr. Smith said thank you, Madam Chair, Mr. Chair, members of the Boards, I am very, very pleased to be with you after a little bit of a break. I hope you all had a great summer and now we're back raring to go. I know that driving through downtown today was a little bit of an adventure since ASU is now back in session and with all these new students and the new Beus Center for Law and Society, I think is what it's called, and the college of law being downtown, it was a little bit of a backup as cars were backed around the block trying to get into the parking garages. That's progress. Hopefully they'll realize that it's much easier to take light rail and bus to the campus than it is to try and drive in.

I just want to give you a little bit of an update, but I want to start with something that I think is a really was a positive that came up. As you recall during the month of June we had the annual American Public Transit Association Rail Rodeo and Rail Conference here in Phoenix. And we got some very, very good coverage from the press.

It was a really nice video. I will tell you that it was very successful. We not only brought 1,500 to 2,000 people in. We also brought 118-degree heat that just so happened to show up that weekend and it was great because all of our out-of-town guests appreciated that warm Arizona welcome that went with it.

Some other items that have happened, as you know, on July 1, the RPTA Board by their action initiated a new regional ADA paratransit service, a regional one. And partnering with Total Transit, the operator of that system, that began on July 1.

We're now six weeks into that. The service has eliminated the need for transfers between cities. And I can tell you that in the first six months our ridership has exceeded expectation. It's been very good. It's actually had fewer glitches. And anytime you start a new program, you anticipate some growing pains, and we've had a few of those, but our ridership has been up. Customer satisfaction had been exceptional so far.

As a matter of fact, I just want to put it on the radar that because it has been up, we may be coming -- we may be monitoring -- we will be monitoring it, and we may be coming back to you with some budgetary issues. That's sort of a good problem to have, but it's still a problem. And so we'll be looking at to be reporting back to you as we do the mid- year budget adjustments on that.

And, once again, I want to thank all the cities, the staff who worked for a long time to make this happen. It was an honor at the MAG Desert Peaks Award to receive an award for that. And I think it was well deserved, because it truly was a regional effort that made that happen.

The next thing I want to make you aware of is APTA, or the American Public Transportation Association, is having their annual meeting in about three weeks in Los Angeles. And one of the members of our staff has been nominated to fill a board membership, Mr. Bill Tsuei. Bill, you want to stand up there. Bill is our IT Director and does an incredible job and is very well respected, not only here within our agency and among your city staff, but nationwide for his innovative approach to matching technology with transit. And Bill's been nominated, and I'm very confident that he'll be named or elected to the APTA Board of Directors, which is a great honor, and thank you and congratulations to Bill.

The agency is a finalist for the Arizona Forward Environmental Excellence Award and that's in recognition of the Central Mesa and Northwest extension public art programs. We take a lot of pride in what we were able to accomplish on both those extensions. And I think if you travel either out to Mesa Drive in Mesa or up to 19th Avenue and Dunlap in Phoenix, you'll notice that we tried to integrate and make our light rail not only a mode of transportation, but also literally put it into the community and integrate it into the community, make it part of what it is.

We found that, you know, transit is part of the community, but rail is even different because people because of the physical investment and the physical nature of it, the people really look at it as truly becoming as significant as buildings and infrastructure, and so we did our best to try and elevate the type of public art, included the community in both the design and information, a lot of fun stories behind school children and others who were involved in that. And we were our teams we were in the category of art and public places named a finalist.

Also, last week at the Arizona Chapter of Arizona Public Works Association Awards luncheon in Tucson, the Central Mesa extension received the 2016 Public Works

Project of the Year for the entire state. So congratulations to our teams. We were represented at the dinner by representatives from Kiewit, Valley Transit Constructors, Marty Spong from our staff, Jodi Sorrell from the city and Mark Orsborn from the City of Mesa, Jake Wolff from Parsons Brinckerhoff, Simon Mueller from Parsons VTC and Scott Sales from Parsons VTC.

As you can tell, it takes a real team to build something like that and we are gratified that others in the industry and in the profession recognize the good work that our staff and our consultants have done on that project and the cities staff also.

We also, Valley Metro, you know, we are part of the community you know, we are part of the community, whether we want to be or not, as you can tell and from our comments we are an integral part of this community. And we like to believe that our bigger part is more than just moving people from point A to point B. We have an impact on people. One of the ways that we've tried expand our reaches is to partner with organizations that are trying to elevate the quality of life of many of our community members.

Recently we got together with the Cartwright School District and Cox Communications. As you can imagine, in any business or government we go through computers and use them pretty fast because we use them hard. But when they're done, we want them to still be put to good use. We refurbished 124 computers. And through the district and Cox, we actually donated those to families who are not connected, don't have those capabilities in our community, and they are being put to good use. We have further contributions with working with Cox coming up in the month of September that we'll let you know about.

The other thing that happened first in July was the initial meeting of the Valley Metro Accessibility Advisory Group or VMAG, or I guess because there's two As, it's VMAAG. Now this was approved by the Board a couple three months ago. And Ron Brooks is now leading that effort. I don't see Ron here today. But we had our first meeting at the end of July. It's 15-member advisory group to tell us, really, how we can better connect with the groups that need accessibility. Because, you know, let's face it, if you don't live that life, you're just not aware and attuned to the little things that make a big difference. So we're excited about this new group and anxious to hear what they have to say.

The next thing I'd like to do is go through a few photos and talk about what we just got through, which was a fiscal year that if I had to look at any organization, government organization, and write a book about how you go from the highest of highs to the lowest of lows and back again, I think Valley Metro would be a great candidate for that.

There's no doubt that the fiscal year '15 and '16 was started off on a very, very positive note and we hit the highest highs with the Central Mesa extension, which I think just next week will celebrate its first year of opening. We went through some great projects and we finished a second one in the Northwest extension.

But we also had some very significant challenges. You know, my being here is one of

the examples of those challenges. I can tell you though that overall the highs far outweighed the lows and I am extremely confident about the future of Valley Metro.

During this past year under the leadership of Vice Mayor Kate Gallego, City of Phoenix residents overwhelmingly approved Proposition 104, which put in place T2050, a 35 year investment and plan for transportation, roads, street, and transit in the City of Phoenix.

During this meeting you'll hear discussions on some of the significant changes that we are making, many of which are in conjunction with the expansion of service that is coming to the City of Phoenix because of this.

We also experienced and returned positive service changes with service enhancements in both October 2015 and April of 2016. We're not where we want to be. We're still finance or resource constrained. We can't go where we want in the frequency we'd like, but we're making progress.

As the economy, while not in a boom, we're not in a downward spiral, we're making good use of the resources we do have available. We extended the Avondale ZOOM increasing ten minute headways on Route 72 and we introduced a new Route 32.

On New Year's Eve, over 27,000 riders took advantage of our bus and rail after 7 p.m. as part of the third annual Miller Coors free rides. We also served as a key player in the college football playoff which came to Glendale and downtown Phoenix last winter.

The President's budget included a very key milestone when it included a request for 75 million dollars to be advanced to us through a grant to build the Tempe streetcar project. We're working on the Congress to get that in the budget as we speak.

We also approved the regional Dial A Ride, which I explained to you earlier, and thirteen other policies improving the service to people with disabilities.

We held a family friendly bus rodeo -- not the rail rodeo, we did that also -- with our partners First Transit and Total Transit. With our winning teams going on to the international competition. We, of course, increased viability by always promoting alternative forms of transportation in not only rail and bus, but bikes and other things through twenty-seven Valleywide events during April's Valley Bike Month which had over 13,500 participants.

Also one of the things to highlight and you've probably seen this bus and didn't even realize or this train, and that is that every year we have a Design a Transit Wrap contest. And this is generally high school students that prepare entries and Mayor Mitchell and I had the great privilege of going out a few months ago to Marcos de Niza High School, and senior Cami Lintz, was selected the winner of this 16th annual. We've done this sixteen years.

And look around, you'll notice, Cami, did you see the picture of her up there. I've seen the bus traveling around a little bit, I've also seen the train. And it's really quite a sight to see that and that will be up for the next few years.

Our agency hosted three major conferences this year as it relates to transit. In February we hosted the Southwest Transit Association Annual Conference. We also had APTA's Marketing and Communications Workshop, which brought people in from all over the country to discuss marketing in transit. And then the big one, as I've mentioned was in June, APTA's Rail Rodeo and the Rail Conference.

One of the things that I am very proud of and this staff has done is as we talk about the low spots that we've had, there's no doubt it created challenges. You're very aware of that because you were at the forefront in providing leadership. From the first of the year on and especially after February our staff came together and we've implemented some very significant changes in policies and procedures. We've shored up our financial controls. We've added new controls. We are in the process of interviewing for a new chief financial officer and exciting that this Board approved the establishment of an internal audit position, which we are also currently interviewing for. And there are other policies and procedures that you don't know about yet, but you will know they're in process of being formulated.

We took what was presented to us in an audit that was performed for the City of Phoenix by the City of Phoenix Internal Audit Department. We took those results and have been using those as a guideline in addition to what we've done to fill other gaps and to plug holes and to also just improve how we process from the financial side.

We've also taken a close look at our procurement. As we know in here, we've had a few hiccups along the line because we've been overwhelmed. There is -- it just happens the perfect storm that happened this year where we've had a major bus contract, the East Valley bus contract, and our three major consulting contracts all come about the same time and our staff has worked with your staffs to really make that flow as, I believe, as smoothly as possible. We still have some improvement to do and we're learning from that.

As far as the bus contract is concerned, we are also very, very pleased that First Transit and the ATU Union also reached an agreement which went into effect at the same time the bus contract did. So we can assure ourselves of the labor peace for the few years along with a new contract. We're monitoring that very, very carefully.

That's just in a nutshell. There are other things have been done, but, once again, I'd like to say that what an honor it has been for me. It's been a challenge. One that I didn't know exactly what to anticipate since when I came here on February 1.

The one thing I'd like to tell you is that what I've learned is that Valley Metro is a great organization. Yes, we have our challenges. As with any organization, you know, we're human. And there have been mistakes, there's been hiccups, but we have an incredible

staff that works diligently. And I can tell you I've never been around people who are more passionate about what they do, who understand the role that Valley Metro plays and know it goes far beyond buses and trains. It's about people. And we're constantly striving to do better.

I'd like the staff that's here if they would please, please stand up, because this staff, you know, this organization has gone through some trying times. I can tell you that the staff it's family. And when something significant happens in your family and there's trauma, which there has been, the staff is affected by that. And this staff is really, really, risen to the occasion. So if the staff would stand up please, and if everyone who's not staff could give them a round of applause.

It's been my honor and privilege to work for them. I have learned a lot from them and they have been incredibly patient with me, at least to my face. I can't say what they've said behind my back, but we can all imagine. And I just can tell you this organization is in good hands regardless of who is leading it in the months and the years to follow. And I'm very confident that we'll do just fine.

We have is the legislative report is there in your seat. We're not going to give a presentation, but if you have any questions, please ask John Farry, who is right over there. You all know John.

The other thing is the July ridership is in. As with most months we've experienced, rail ridership continues to be above 20 percent year over year, month over month. We are - - and that goes beyond the just the extension of the routes where just more people are using rail more on a daily basis.

And our bus ridership is declining, continues to decline about 15 percent year over year. We're still trying -- I know it sounds like a broken record, but there's many, many reasons for this. We're working on our outreach on our education to make sure that people understand how convenient bus can be. We're excited about October when Phoenix does really expand the service level on their bus system that we will see this serve as a feeder to get going.

One thing that's really not -- well, we hear about it a lot, the frustrations and other things. It's hard to have a truly functioning transit system with 30-minute lead times. And with 60-minute lead times on weekends. It's really hard. And we recognize that the true measure of a transit is when you can get those down to the twenty minute or less, and then people can rely upon transit in a different way than if there's 30-minute lead times.

We are truly working on that and trying. And the Phoenix expansion in many cases we're reducing those lead times from half hour, twenty minutes, some cases twenty minutes to ten minutes. We will actually get to the point where on many of our routes and for the City of Phoenix routes, not so much on our Valley Metro, we'll find out how a true bus system can work and work more diligently and really get people to be able to depend much more simply because of the frequency.

So Madam Chair, Mr. Chair, that is my report. Thank you again for this opportunity. And I'll turn it back to you.

Chair Klapp said thank you.

2. Minutes

Chair Klapp said we'll move on to the minutes. So we'll present the minutes from the June 16 Joint Board meetings for approval. And we'll start with Valley Metro Rail.

(VMR Motion) IT WAS MOVED BY COUNCILMEMBER HEUMANN, SECONDED BY VICE MAYOR KAVANAUGH AND UNANIMOUSLY CARRIED TO APPROVE THE JUNE 16, 2016 JOINT BOARD MEETING MINUTES.

(RPTA Motion) IT WAS MOVED BY COUNCILMEMBER ORSBORN, SECONDED BY COUNCILMEMBER HALL AND UNANIMOUSLY CARRIED TO APPROVE THE JUNE 16, 2016 JOINT BOARD MEETING MINUTES.

3. Public Comment on Agenda Action Items

Chair Klapp said next we'll move on to public comment. This is the opportunity for members of the public to address the Board on all agenda action items. And you have up to three minutes for each speaker for a total of 15 minutes. So you are requested to not exceed the three-minute time period for your comments. So we'll start with the beginning person is Dianne Barker. And please state your name and city of residence.

Ms. Barker said I am residing in greater Phoenix, Arizona. Thank you, Madam Chair. I am supporting increasing ridership and mass transit. I believe in mass transit.

And this body is lawless. Under state law 49 and that is 406, there is a memorandum of agreement with at least seven entities and MAG is one of them. We have a disorderliness because we should have had uniform codes in the way in how we treat the public. They have blue cards over there and yellow cards. And blue cards are just the opposite of yours. This is an example.

Under Title 49506, the County must and there's no other way but mandatory -- must have voluntary don't drive days and a body as yours should be volunteering. It's a benefit. And it's patriotic. It is something that we do to cut down on congestion and the terrible serious pollution that we have for particulates and ozone that we participate.

And the thing is, I've let the Board of Supervisors know this. Now we have state law this year that if you don't go by state law you'll have money taken away. This body can't afford to have money taken away. And in regards to that was about -- I'm on agenda, because that's the blue card.

The way that this was given, I can't speak at the general. I should have been able to have spoken at the minutes of this meeting. And that was denied me because I could only speak on the blue card, which is your agenda items, and I will.

You're going to do an MOU for $5 million and a pass through. This goes to RPTA. I understand it's from a contract. Now I know that Wulf had said in 1990 in the environmental with Mr. Crowley that you had to have the rail in any plans so that you could do studies. And that's what happened. This whole engine has been driven by engineering studies and you're passing through, I understand, a big amount that we've given to the company InfraConsult that sold to HDR and we're taking money out of there from rail and giving it to RPTA. The whole thing's been driven that way from the eighties to Prop 300, seven million for RPTA. You were broke in 2000. You had to borrow from the City of Phoenix and you still owe 60 million dollars. People need to be served. The bus does carry the most people. It charges more to be on there.

Ms. Hartman said I am from east Mesa. I am very thankful, and I, if I could, go around and give each of you a hug, for cancelling the transfer points. This coming September, I have to go from my home in east Mesa to Glendale Convention Center for a six-hour meeting. Five of those hours I will be tied up sitting in different booths at that meeting. Because that's what I've been asked to do. Okay.

But it would have taken a bus, the light rail, and a little van that the people who organize this meeting run to get there. Without your transfer points I can get up at 4:00 and be out of the house by 5:00 and get over there and then at 4 o'clock in the afternoon return home. So thanks all of you for this.

But there are a couple of other things that are bothering me a great deal. You talked about buses. We have got to have the 184 moved so it goes up to the Red Mountain Center. It takes me walking a mile and a quarter. It takes me over two hours to do it -- over two and a half hours to do it one direction. Coming back it takes two and a -- about two and a half hours. One way it's uphill. It would be so much easier if I could just jump on one bus, jump on the other.

I love my Dial-A-Ride privileges. But I only have so much money to spend on Dial-A- Ride, because I only have very little money which has to stretch over food, transportation, and the other necessities of life that I have. So I have to use majorly public transit. And that 184 has got to go up there. There's a lot of us up there.

Ms. Field said I live in Mesa. You can hear my voice. This was done by dehydration. You'll say what does it have to do with the buses. I get dropped off at Ensenada. I have to go a mile and a half in the heat and in the cold up to the Red Mountain Multigen Center.

Now I'm going to die on that road. And nobody is going to give a care, but it's because you cut buses. We have people that will come and ride those buses. Their family

members will drop them at the library early enough before the bus gets there. I have people that are on electric wheelchairs and scooters that need that privilege. People are going to be very sick. You're going to have people that need Dial-A-Ride. If you can get that bus up there, we have people that can get Dial-A-Ride.

Talking about bus ridership, I understand you want to take the LINK, the Main Street LINK, away. There are a lot of people that depend on that bus. When you say that you have no ridership on that bus it's only because it runs five days, five days, five business days, that's for a lot of the business people that work in Phoenix that don't want the EXPRESS because Dial A-Ride or the bus can get them and the train can get them there faster. A lot of people have doctor appointments and they need the bus, the purple bus, to get them there faster than the 40.

You don't let a purple bus or a LINK run on Saturday and Sunday. You ride the bus the 40 on Saturday. You can't even get on it. And when you get on it, you you've got people leaning over you because it's so crowded. I know my time is almost up, but I also want to talk to you about -- let me check my notes here.

Please listen and hear us. I don't want to have more dehydration. I don't want to see Judy pass out on the road, and I don't want to see people denied going up there, and the young people, too, that they can use the center. I thank you for your time and your patience.

Chair Klapp said thank you. Last speaker is Mr. Crowley.

Mr. Crowley said since it's only on the agenda items, I'll start with the memorandum of understanding on No. 4. And could they stop the clock for a moment. Could I get clarity on where on these specific agenda items they are going to appear? Is it going to show on the action items themselves that this is going to be the case, Because speaking on each of them items, they should be reflected in those parts, not just as in here where we had the public get up there. They spoke on action items. It has to be applicable to the items.

Going with the framework study of transit and its updates, are you in control or MAG? Who are we dealing with here?

As to Item 5, your Executive Officer's Recruitment Update, you're supposed to be, according to the timeline over there, interviewing the first candidates. I don't see or know whether that is happening or not.

On to Item 6, 7 and 8 are to that executive session. Number 8 is the Results of the Satisfaction and Demand Management Survey. And it's showing the characteristics and that. And my favorite one is satisfaction with bus elements, 80 percent are happy with the bus book.

Now I communicated to you an incident that happened recently, and I'm not going to take my time to express it here at this moment.

But when the bus book and the supplement don't have what it's supposed to be, Surprise, and Surprise again said you did send that in; right? What is it that you are doing? And then the letter I get saying well, we rely on more consistent elements.

On to nine, your quarterly report. I'll just leave it at when you're spending the money on Park-and-Ride lots rather than bus stops. When you’re spending the money on rail rather than bus routes, are you really doing what you were told to be doing with Prop 400.

On travel and expenses, get a hold of what you're doing. There were ten trips. I could bring it up that happened recently. Why.

Chair Klapp said thank you, Mr. Crowley.

4. Memorandum of Understanding (MOU) between Valley Metro RPTA and Valley Metro Rail for use of the Planning and Community Relations Support Services and General Consulting Support Services Contract

Chair Klapp said we'll move on to our next agenda item, which is the RPTA and METRO Rail Memorandum of Understanding for the use of Planning and Community Relations Support Services and Consulting Support Services. We'll have Mr. Smith provide an update.

Mr. Smith said Madam Chair, Mr. Chair, this is or was brought to you a couple months ago when we approved the planning contract. And at that time we explained to you that while that planning contract is primarily with Valley Metro Rail, and they are the contracting party, but that there would be services that would be also utilized by RPTA under that contract.

So this MOU allows the Valley Metro Rail contract to be utilized by RPTA and that's what the MOU is about. It's just housekeeping to make sure that RPTA can utilize that contract and it is the agreement between the two entities.

(VMR Motion) IT WAS MOVED BY COUNCILMEMBER HEUMANN, SECONDED BY VICE MAYOR KAVANAUGH AND UNANIMOUSLY CARRIED TO APPROVE A MOU WHICH WILL ALLOW FOR VMR’S SUPPORT CONTRACTS TO BE UTILIZED BY RPTA FOR SERVICES NOT TO EXCEED $5 MILLION FOR THE PCRSS CONTRACT AND $1.5 MILLION FOR THE CSS CONTRACT FOR THE INITIAL FIVE YEARS OF EACH CONTRACT.

(RPTA Motion)

IT WAS MOVED BY COUNCILMEMBER PETERSON, SECONDED BY COUNCILMEMBER ORSBORN AND UNANIMOUSLY CARRIED TO APPROVE A MOU WHICH WILL ALLOW FOR VMR’S SUPPORT CONTRACTS TO BE UTILIZED BY RPTA FOR SERVICES NOT TO EXCEED $5 MILLION FOR THE PCRSS CONTRACT AND $1.5 MILLION FOR THE CSS CONTRACT FOR THE INITIAL FIVE YEARS OF EACH CONTRACT.

5. Chief Executive Officer Recruitment Update

Chair Klapp said next we'll go to the report on the Chief Executive Officer Recruitment from Mr. Smith.

Mr. Smith said Madam Chair, Mr. Chair, the ad hoc committee which was appointed by these Boards to conduct the recruitment process has met a couple times. And I would actually like to turn it over to the chair of the ad hoc committee, Vice Mayor Dennis Kavanaugh, who can give you an update as to where we stand on this process.

Vice Mayor Kavanaugh said thank you, Madam Chair, Mr. Chairman, the ad hoc committee has met multiple times since our last meeting. We actually met for two hours this morning. We are continuing to review and evaluate the applications that have been received for this process including viewing a video -- videos produced by the applicants as well. We're moving forward and asking staff to work on background checks on the applicants. And we're going to continue to move forward, and we have our next meeting set in a couple of weeks.

And Madam Chair and Mr. Chair, our committee does not recommend any need to go into executive session today on that issue. Thank you.

Mr. Smith said and Madam Chair, Mr. Chair, once again, in the overall schedule there is time for city staff for stakeholders for the public they will have interface with certain candidates and that's just to let you know. We haven't forgotten about that. That actually will take place and Vice Mayor probably wants to expand on that.

Vice Mayor Kavanaugh said and the only thing I want to say is that we're very happy with the cooperation and work through both our personnel office, HR, and Maricopa County as well as the executive search firm.

They've been very invaluable partners in process. It can be a laborious process. And they're doing a fine job, so I just want to express the appreciation on behalf of our hard work of the committee.

Councilmember McDonald said I'm sure everybody here has received a letter that was sent out. It's a bunch of chambers of commerce and it supports stopping our search for a CEO and just sticking with Scott Smith at this point.

I just wanted to add to this, I reached out to several chambers and these chambers

when they were approached to ask for their support was that Mr. Smith be allowed to be a candidate for it. But if you read this letter, that's not what the letter says. I think this letter is very similar to the letter we received when trying to put Scott in place where -- with outside support gathered without coming to the Board, so I just want to put it out there, it's just my opinion on this, I think that this team -- I was told was in works for six months, the fact that it came to us twenty-four hours before our meeting with support from several chambers of commerce, four of which aren't even represented on the Board, I just think this is someone trying to work from the outside and I just wanted to -- think that everybody should just disregard this letter as not what it seems, but maybe some small group working independently. Thank you.

Mr. Smith said just to make sure everyone understands, I have no idea who started or who did this effort. I'm flattered that people would think that, you know, we've done the type of job that would even be considered for that. I had nothing to do with this. I don't know the people who perpetrated this, but, you know, when someone says something nice about you, it's nice.

But understand that when I came here, I understood, and I took this on as an interim assignment. That was what I knew and that was very clear. As I've grown to enjoy this very much, but, once again, I knew what I was getting into. I also understand that if this Board or any one of the Boards as part of this process I'm committed to the process of CEO recruitment. I'm not part of -- I'm not an applicant because I said I would not apply and I have not applied.

If the Board at some point in time when many of you have come to me and asked me if I would be interested in serving this full-time, that's a moot point right now and until such a time that is an issue just so you know, I have no aversions. If I wanted this job full time I know enough of you and have known you for long enough I would simply walk across the street or pick up the phone and ask you. I would not have any outside group do anything.

Just so you know, while I appreciate the help of others, you know maybe they could let the process work. And I think whatever comes of it will be the right thing for this organization. And I just want to clarify that. If there's any questions anyone has, I'd be more than happy to answer it, but I think pretty much that explains it.

8. Results of the Rider Satisfaction and Transportation Demand Management Surveys

Chair Klapp said thank you for your comments. We'll move on. And we are skipping over now Item 6 and 7, because those are all done and handled previously. And we'll move to the next item Results of the Rider Satisfaction and Transportation Demand Management Survey, and we'll have Mr. Smith give an update.

Mr. Smith said I'd like to introduce Hillary Foose, our communications director, who will give a brief overview of this item.

Ms. Foose said Madam Chair, Mr. Chair, good to be with you. I'm going to whiz through this as it's fully in your packet and for the sake of your time. So if I move too quickly just let me know and stop me at any point if there are any questions.

These surveys we've put in one PowerPoint. We regularly do surveys obviously to look to improve our programs and get our stakeholders' feedback. The two I'm reporting on today were conducted this spring.

And so the first one up is the rider satisfaction survey. We've been in a pattern of doing this one every other year with a non-rider survey occurring the opposing year. This survey is an intercept survey where we have our surveyors go out into the community interface one on one with our riders.

And we had more than 600 intercepts done. They look at it and they divide the data between bus riders, rail riders, and combo. It does have a high confidence level in terms of statistical confidence. And, as I mentioned, you'll see a lot of comparisons to 2014 being that we did a non-rider survey in 2015.

This is probably hard to read from where you're sitting, but this just gives you an idea of where we visited to conduct these intercepts. We visit high demand, very popular transit locations and then it allows us to get sort of a nice blend of residents from across the Valley.

A couple points I want to highlight, we saw a big jump this year, as you can see here, in the use of mobile phones, but also the particular growth in smart phones, which this type of data helps us to better understand how our riders are garnering their information and it's certainly something that we'll keep in mind. We've seen continued growth. This is a particularly big jump that I wanted to just make you aware of.

Also what's noticeable in this last survey was that our dependents, those who rely on transit with those who have zero cars at their home have also jumped up a bit. So it's kind of an interesting dynamic of an increased number of smart phones and less folks without a vehicle to take that trip. Again, just getting a better understanding who our riders are and how we communicate with them.

A little bit about how they get to transit, as you've seen in other surveys walking is the primary means of how they connect with their transit service. This is also the mode that's used as they depart from transit, so they walk from transit as well.

Satisfaction levels, and again this data comes from bus riders, and as you can see, usefulness of the Transit Book and online trip planners to transit schedule information, whether it's through print or online, is certainly about most importance. Towards the bottom you'll see cleanliness of bus stops and bus arrival and departure times, still getting 54 percent as satisfied, but those are on the lower level.

For light rail, you can see train arrival times in ease of purchasing fares is topping the list and kind of unique to the prior slide, usefulness of Transit Book and presence of fare inspectors are at the bottom of that list, still a high percentage at 76 and 80 percent being satisfied with those, but it just gives you a glimpse at light rail riders have more access to cell phones and smart phones and that's how they prefer to get their transit schedule information.

We're glad to see that overall satisfaction is up from the prior year. It's at 79 percent from 70 percent in 2014. That's a great sign for us all. We should all pat ourselves on the back. We're glad to see that. And it just gives us a good pulse of what the feelings are out there in our ridership base.

Top reasons for satisfaction, this is an open-ended question, so they kind of group the answers together. They are satisfied and feel the level of service is good. It's frequent, available, reliable are the top two. Towards the bottom you can see don't have to deal with traffic and the quickness of the service is on the lower end of that list.

And this is the dissatisfaction categories. Again this idea, and we've heard this time and time again that they always want more service more frequency more hours, certainly that's a common response that we get no matter when we go out is at the higher end of the dissatisfaction.

And this piggybacks on prior notes about where they get their transit information, more and more people are going to Valley Metro.org via their mobile phone or their computer or tablet as the two primary sources for where they get their information. Certainly calling customer service and the Transit Book are up there as well.

So a few conclusions, again we're glad to see that overall satisfaction has increased. Smart phone usage has as well. Again the primary source of schedule information is via mobile or tablets. Again what we see consistently in our surveys is that riders controlling their transit experience is important to them putting the access of schedule information in their hands in real time information is something we hear quite often and would help to continue to increase satisfaction. Bus riders express a lower level of satisfaction with bus arrival and departure times. Again, if we had more real-time information, which is part of our planning, in their hands maybe that level would go up.

We also, as I mentioned, we're seeing a greater number of transit dependent riders which is also a trend that we're seeing nationally with for example, young people just not getting their driver's license and not buying cars as early as they used to.

And with light rail possible areas of improvement that you're going to hear more about from my colleague Adrian Ruiz is presence of fare inspectors although still at a relatively high percentage.

Our transportation demand management survey, again conducted at a similar time frame. This is a general public phone survey, so slightly different than the rider satisfaction. We conducted around 400 interviews. You can see the split there between employed and non-employed even split between men and women.

Just a note AMU in this survey you'll see it here a couple different times relates to alternative mode usage, so those folks who are using carpool, vanpool, bike, public transit are AMU users. Non-traditional also includes telework and compressed work week. We promote all of these as part of our alternate mode marketing efforts.

So just a quick slide, a couple slides to just go over this survey very briefly. Again, it's a general public survey. It initially asks some very overarching questions about what do you feel are the top issues affecting you and the Valley, certainly their perceptions on whether traffic congestion and air quality is improving or not, how they're commuting. And we also ask questions related to doing some marketing for ShareTheRide.com, which is our online carpool, vanpool, bike matching system, to see how they recall that advertising.

And just one of the slides I wanted to show you is that we are seeing an increase in AMU usage. As you can see by the red and the green, it fluctuates year over year depending on a lot of factors, as you can imagine, certainly gas prices, the economy, things like that, but we're glad to see, which is the second bullet that including telework and compressed work week that percentage is up 49 percent, which is the highest that it's been since 2008, which is one of the conclusions.

What we saw in some of those early overarching questions was that air quality and transportation concerns have decreased with an increase in other issues such as immigration and things like that, those topics that are definitely top of mind in the media.

Again, we saw an increase in AMU and nontraditional AMU usage, which we're glad to see, increased since 2008. Particularly in carpooling, we've seen a dramatic increase and we're always glad to see that.

Again, ShareTheRide.com is a very popular tool to match people with carpool and vanpool matches and that it has proven to be a very helpful tool in regards to when it's advertised they recall it strongly and it's perceived as favorable. It also appears through various elements of this survey is that gas prices, while it's very impactful, people are getting used to sort of the fluctuations and maybe not as dramatically changing commuting patterns, but certainly we're seeing it as part of some of our bus ridership concerns. So while impactful, people are kind of getting used to that it's not this steady price that they can always count on.

And the final note is we do ask about which of the benefits of using alternative modes is most meaningful to you. And we are seeing that time savings and helping the environment are messages that are most likely to motivate people and it's also -- so we'll just be paying attention to using those messages as we go forward with future

marketing efforts.

So I know I went through that very quickly. I'm happy to answer any questions.

Councilmember Heumann said Hillary, just a quick question, you kept referencing to prior years on your graphs. Other than the phone thing where it says Apple has dropped in use, and a few other things, do you have the numbers comparing -- I mean, that basically talks about all the combo stuff, but where's the two-years-ago survey, you're saying everything's up, but I'm curious if that survey has it, but that's just phone use.

But all the other data that you were showing us for this year that has mode of transportation, but you were comparing the satisfaction numbers you kept talking about, do you have a chart somewhere that shows usefulness of the Transit Book this year versus previous.

Ms. Foose said we can get that to you if that's of interest.

Councilmember Heumann said an email is fine, thank you.

Councilmember Hall said Hillary, on page 3 of the rider satisfaction. I noticed that we're talking about key drivers down here, which I think, and I agree, these are key drivers, but I'm not sure about the decimal point, because they're usually using percentages but they use a decimal point here. What are they relating that to? Does that convert to a percentage 48.7 percent or what?

Ms. Foose said yes, I think that's accurate. I look at it that way. I can certainly get you more information from our statistician that works with us.

But basically what to take away from that is what that area is telling you is that if we work on these areas that has the higher percentage of creating better levels of satisfaction.

And then it populates this grid about those that are maybe less impactful versus of higher impact. So it really helps us hone in on if we're going to focus more resources in places where should we in order to garner the biggest impact.

Councilmember Hall said have we thought doing ongoing shoppers to address key drivers only that fill out shopper reports on an ongoing basis rather than waiting for six months to do an in depth market study, but ongoing shopper reports on key drivers. Have you thought about that?

Ms. Foose said I haven't, no. When you say shoppers, you mean sort of surveys.

Councilmember Hall said paid shoppers that go on a bus, they evaluate the courtesy of the bus driver, cleanliness of the bus, the time, and how they feel about value.

Ms. Foose said very good suggestion. I will say that as part of our service providers work, so First Transit and Total Transit and our team that supports those contractors, they do that level of going out in field and in-field assessments quite often to look at on- time performance of certain routes, to look at bus stops, to look at operator precision and attitude, but we don't do a formal survey.

But we're regularly out there doing those in-field assessments.

Councilmember Hall said if we want to build ridership I would suggest that. I really would, because if you're addressing the key drivers on an ongoing basis you're bringing it to the top of the mind of the employees, the driver, the cleanliness of the bus, how it's turned over, all that kind of stuff and it could build ridership, which we're all after.

Chair Klapp said thank you. Are there any other questions? Thank you very much, Hillary.

9. Fiscal Year 2016 (FY16) Fourth Quarter Reports

Chair Klapp said the next item would be Mr. Smith again on the Fiscal Year Fourth Quarter Results.

Mr. Smith said Madam Chair, Mr. Chair, thank you very much. You have in your book a series of graphics that talk about our results. If you have a question, we're not going to go over them. If you have question, please ask, but there is one slide that I would like to just put up there just to recognize and that's overall ridership graph. There it is.

You can show the ebbs and flows during the year of our ridership and also the numbers between the bus and the light rail. We always say that bus is our workhorse, light rail is the show horse. There's no doubt light rail is exciting and it's fun to look at. But as you can see we carry a lot more people on buses on a daily basis than we do on light rail. But also you can see the trends of the light rail ridership, which are trending up very rapidly, and the bus ridership, which is flat or even down. So I just wanted to just, once again, to point that out.

I talked about that in my CEO report, but this sort of gives a graphical. We're working on that. And thank you, Councilmember Hall, for those suggestions. We're going to work however we can to, once again, not only improve the service and the experience, which is important, but also to basically tell the tale.

We're here, got some -- and just so you know, as October comes closer there's going to be a lot of efforts between Valley Metro and the City of Mesa on the T2050 changes that are coming out in October. You'll see some events, some education, and some things. We want people to try out the bus, and then they have to have a good experience. We recognize that if they don't have a good experience when they're there, they won't come back. And so we're working on both those, so thank you very much.

Chair Klapp said thank you. Are there any other questions on this report?

Councilmember Heumann said Scott, just a quick question. We did the survey on satisfaction. While the drop in the bus ridership is pretty significant.

I know gas prices, but it's been a cycle now for a couple years. Are you finding any other underlying issues other than the fact that gas prices have come down that that's significant of a drop in bus ridership?

Mr. Smith said you know, gas prices have come down and the economy as far as employment has improved. The combination of those two things seems to drive literally people to their cars.

First of all, they have jobs. Secondly, they can travel much easier and much more economically. We have not seen a correlation between a drop in satisfaction rates and a drop in ridership. Our satisfaction rates, while we tend to work on them, there has been no significant drop-off on that that would indicate that that's the reason why people have moved away from bus.

We really, frankly, don't have a whole lot of other explanations for this other than the economy. And the reason we're saying that is that we're not alone in this. As we look around the country and we get reports back, nearly every bus system in the entire country has experienced the same things we have.

And so that's why we were all thinking what is common among us that would all of a sudden cause bus ridership primarily to drop. And the one thing we come back to is that combination of improved economy, decrease in bus ridership.

When we had an improved economy and gas prices were spiking, we didn't have this kind of nationwide have this kind of drop-off.

So we're piecing together, I can say there is no study that specifically creates that exact correlation, but that's the only thing we can tell that really is common among the different systems that are experiencing the same thing on the bus side.

Councilmember Hohman said is there a correlation at all as the light rail has expanded that some people are not riding buses because light rail will get them faster and is expanded to where it can be used?

Mr. Smith said Madam Chair, Councilmember, we have not seen that kind of correlation. We have not seen where train ridership has replaced a bus route. We haven't seen a significant dip in the bus ridership. And we have now two expansions where we can pretty much look at the surrounding or connecting bus routes to see what the dip in ridership is and we have not seen that.

That was something we looked at right off because it just seems natural, but we haven't seen that correlation.

Councilmember Hohman said I would think it's very hard to tell because with the increase in population that we've experienced over the number of years that it's really hard to tell -- be hard to pin those numbers. I was just wondering.

Mr. Smith said it's a difficult process. And one thing that we have seen is that we look at, if you do look at graphs as far as gas prices and unemployment rate, they really, you can overlay bus ridership and they're pretty much -- I don't think there's been any true correlation study, but they're pretty much aligned. And that's one reason we come back to that. But we have not seen any indication that rail is actually stealing from bus.

There's no doubt that if you could get from a certain point to another point it would make sense, but along -- but those routes are limited. I mean, on Main Street for example, you have the LINK and Route 40 that's running down Main Street, and those are the ones it would have replaced.

So the thing is, is that it's a limited number of bus routes that are impacted by light rail in the sense that it's only the ones that are going along. So you look at the 19th Avenue bus routes and the Main Street bus routes and look at those and certainly those have changed as their route has changed where they stop now at the end of line, but other than that, there's no lines that are directly impacted by light rail like those would be, if that makes sense.

Councilmember Tolmachoff said thank you. Do we have data that shows an increase availability of Park and Ride, because we continue to provide Park and-Ride, does that - - and give people that are, you know, located in the outskirts of the metro area an opportunity to get out of their car and get an Express ride to work, does the data show that puts people in the bus?

Mr. Smith said Madam and Mr. Chair and Councilmember Tolmachoff, no. Actually, the interesting thing in Park-and-Ride is we're seeing the exact opposite phenomenon. Our Park-and-Ride utilization on some of our in-routes has decreased significantly.

And as we see our rider surveys, what's happening is that people are either moving closer to light rail, because the majority of our light rail riders travel a short distance. And we've seen some significant decreases in things like the Sycamore, an 800-plus space Park-and-Ride that five and six years ago was 50 percent filled. At 101 and Apache, those kind of things we've seen a significant decrease, even though light rail ridership is going up.

We still tend to get a good Park-and-Ride at the in-stations, the Mesa Drive station, the 19th Avenue and Dunlap station, but as we move those stations, the cars seem to move out and the riders still go up. So we're attracting more people to light rail, whether people are moving within the vicinity and we've seen obviously a lot of development, a

lot of new apartment and multi-family and condo-type units along there, or people are just figuring other ways to get to that as we've seen bike ridership go up.

But the utilization of Park-and-Ride is something we're actually going to start evaluating very carefully, because we now have some Park and Ride lots that frankly are way underutilized.

Councilmember Tolmachoff said interesting. So once you get somebody in their car they're not that likely to get out of it and use another.

Mr. Smith said that's a good way of describing it. It's very tough. Once again, if you go to the in-stations, Mesa Drive is 425 spaces and it's over 50 percent filled. On a given day at Sycamore, it's amazing the changes in that where we used to have many routes coming in bus, and we had a transit center there, there were plans in place, frankly, long term between the City of Mesa and Valley Metro for a reuse of that property into allowing development because we simply don't need that Park-and-Ride anymore.

So as we expand the system, I think one of the things that you'll see is that the use of Park-and-Rides with the anticipation that it drives many people in very large numbers will certainly be reevaluated because of our experience ongoing and we find we don't need as many Park-and-Rides and the locations of them is different.

Now that's not the same on the bus side. Our Park-and-Ride for our Expree routes are very well utilized because there's a specific purpose: They drive, they get on the bus and they come in. So it's something we're looking at.

Councilmember Hall said yes, I've got a couple of other comments. One is -- I've got two comments. One, I'm not sure if it's super improvement or if there was an aberration in one of the quarters and that is the customer service call center. The average call 20 seconds this last quarter. The quarter -- the year before is 54 seconds. That's a huge improvement, but I I don't have enough data to show why.

The other comment is there's not a lot of data here, but I'm alarmed by the number of bus accidents, Scott. Okay. So what are we doing to improve that? What insight can you give us?

Mr. Smith said Madam Chair, Councilmember Hall, there's no doubt that -- first of all, I will say on the first one, you know, that big of a decrease may be a glitch, but I know that our call center has really improved. And we're going to talk a little bit about actually some improvements in services there. But we have a pretty -- we have a great group out at our call center. And we work very hard at improving our customer service.

And you know, one of the things our call center also shows an improvement in sometimes our communications and the fact that our riders are more familiar with our routes. Because usually people call the call center when they're lost, they don't know where to go, they missed a bus, something like that. But, you know, I think familiarity

certainly reduces the need, but also our call center is very well trained to handle certain problems.

On the other question, if you could remind me what it was, I was thinking so much of that answer.

Councilmember said the bus accidents.

Mr. Smith said the bus accidents, you know, bus accidents, we -- safety is obviously a high priority for us. One thing on the accidents is there are -- one accident is one too many. Buses are big pieces of steel. And as we get more people on the roads our roads become more congested and it's a real challenge for a driver to manage some of our streets with those things and accidents are going to happen with more cars and more congestion.

We put things into perspective. As I've said, even though one is one too many, we work very closely with our contractor, you know, the bus First Transit Total Transit on our ADA and in the City of Phoenix Transdev and others in their training and are looking at that. But we run 17,000-plus trips a week.

I think if you look at our accident rate it's actually quite exemplary because it isn't very -- and our serious accidents, those accidents that we need to report we're happy they're as low as they are, but we are never satisfied, because we want to get that to zero.

But when you're putting 17,000 routes and some of those routes are, you know, many -- 20-plus miles long, you're going to have some of those things. And I'm not making an excuse. I'm just trying to put things into context.

We track that very carefully. Adrian in our safety and security works diligently. Obviously, Ray Abraham and his group in operations. So we are working on that. And we'll continue to update that and hopefully we'll give you an update. As we go along, we'll get more data to show you how those things have changed over the time period also.

Councilmember Hall said yeah, and maybe a comparison of other markets.

Mr. Smith said we can do that, too, because, you know, one of the good things about being in an organization like APTA is you have a lot of data from peer markets. And I see Adrian over there writing down notes.

We'll get you some comparison data from peer markets, because it's obviously something that's not only tracked by the field, but the FTA tracks that also, and we have to report -- we have certain reporting standards to the FTA about if an accident is serious enough we have to report to them. So those are readily -- that data is readily available.

Chair Klapp said are there any other questions? Thank you, Scott.

10. Travel and Expenditures

Chair Klapp said the next agenda item is Travel and Expenditures, and we'll have a, hopefully, brief report from Scott Smith.

Mr. Smith said travel and expenditures, if there's any questions on any of the reports listed under the column both the expenditures for both Valley Metro Rail and RPTA and the travel.

Chair Klapp said are there any questions? Thank you. That was a brief one.

Final agenda item, is there anything for us to put on a future agenda from anybody on the Board? No suggested agenda items? Any report you want to make on current events? Anything happening in your city you want to comment on, or should we just move on to the next Board meeting. Okay. No comment -- yes, go ahead.

Councilmember Farr said short and sweet. The thirty-first of this month is elections in a lot of our little cities and it's going to be hotter than Haiti's out there, I'm sure, and I am up for reelection and wish me luck.

Chair Klapp said good luck. Any other comments?

Councilmember Hall said just one, I did have one question on travel. Did the gentleman who was a database administrator drive to Idaho Falls, Idaho, instead of fly?

Mr. Smith said I think they might have. I'll get back to you on that. Because there was one trip during the month that I recall where they actually used their car and drove a long way. I'll get back to see if that one was it.

With no further discussion the meeting adjourned at 1:58 p.m.

DATE AGENDA ITEM 3 August 15, 2016

SUBJECT Public Comment on Agenda Action Items

PURPOSE The public will be provided with an opportunity at this time to address the Boards on all action agenda items. Up to three minutes will be provided per speaker to address all agenda items unless the Chair allows more at his/her discretion. A total of 15 minutes for all speakers will be provided.

BACKGROUND/DISCUSSION/CONSIDERATION None

COST AND BUDGET None

COMMITTEE PROCESS None

RECOMMENDATION This item is presented for information only.

CONTACT Scott Smith Interim Chief Executive Officer 602-262-7433 [email protected]

ATTACHMENT None

VALLEY METRO • 101 N 1ST AVE • STE 1300 • PHOENIX AZ • 85003 • 602-262-7433

DATE AGENDA ITEM 4 September 15, 2016

SUBJECT Website Redesign and Development Contract Award

PURPOSE To request authorization for the Interim Chief Executive Officer (CEO) to execute a two- year joint Valley Metro RPTA-Valley Metro Rail contract with a one-year option with Steer Davies Gleave for Website Redesign and Development in an amount not to exceed $396,770 beginning October 1, 2016. The Valley Metro RPTA portion will not exceed $264,513. The Valley Metro Rail portion will not exceed $132,257. A contract change contingency of $39,677 (10%) is also requested.

BACKGROUND/DISCUSSION/CONSIDERATION Valley Metro’s last website redesign occurred in 2008. Staff has continued to augment and improve the site to attempt to stay current with website trends and customer expectations. Today, valleymetro.org supports a high volume of traffic, including 63 million annual page views and more than 2.2 million annual users.

To continue to support the significant and growing interest in transit and an increasingly web and mobile-savvy audience, Valley Metro’s website requires significant renovation. In addition, the current website’s back-end is insufficient to allow for future functionality including mobile responsiveness (a website that adjusts based on the user’s mobile or tablet platform), account-based services (for future fare and rider alert programs) and greater interactivity. Staff sought a firm that has the experience and creativity to design and develop a contemporary, customer-driven new site as well as provide a level of post-launch support and maintenance.

Procurement Results Valley Metro is requesting to contract with Steer Davies Gleave (SDG) to create an improved and more accessible online experience for current and future transit customers. A few of the more critical project objectives include:  Improve the visitor experience and ease of navigation  Build an effective mobile site and main website that is mobile-responsive  Improve the accessibility for people with disabilities who use adaptive technologies on a variety of devices and platforms  Develop a rider profile function for customizable rider alerts and to serve as an online fare media account

SDG has extensive experience with transit agencies, helping them to design and develop next-generation user experiences for transit information. SDG has recently delivered new, mobile-responsive websites for San Diego MTS and Embark (Oklahoma City) and the mobile website for Sound Transit (Seattle). They maximize modern

VALLEY METRO • 101 N 1ST AVE • STE 1300 • PHOENIX AZ • 85003 • 602-262-7433

smartphone technologies, building on the growing trend that more than two-thirds of Valley Metro riders have a smart phone. The assigned SDG project manager specializes in digital information solutions for transportation websites and intelligent transportation systems, having worked for numerous like-minded clients across North America and the United Kingdom. SDG has also teamed with experts in content management systems, user experience research and design and cloud hosting.

In May 2016, Valley Metro issued a Request for Proposals and received five proposals. The evaluation panel, consisting of representation from Valley Metro IT, Marketing, Accessible Transit and the City of Phoenix, identified three firms to interview (the top three listed below).

Following the interviews and based on the below evaluation criteria, SDG was determined as the best value based on their team, experience in the industry, user- focused approach and cost (verified by an independent cost estimate). See below for published evaluation criteria and names and ranks of proposing firms.

Evaluation Criteria Introductory Letter 0 Points Experience of firm and assigned personnel 125 Points Effective integration of transit subsystems 100 Points User experience of the website design 125 Points Technology platform recommendation 125 Points Creativity and innovation of the proposal 125 Points ADA WCAG 2.0 compliance 125 Points Knowledge of Valley Metro’s market 75 Points Cost proposal 200 Points TOTAL POINTS AVAILABLE 1,000 Points

Proposers in Ranked Order Steer Davies Gleave 883 Points American Eagle 773 Points Integrated Web Strategy 641 Points World Wide Technologies 570 Points Velocity Labs 503 Points

The SDG proposal indicated a timeline of approximately 12 months for website design and development, including time for user research, prototyping and usability/accessibility testing. The contract will also include an initial period of hosting and maintenance support.

COST AND BUDGET The Website Redesign and Development contract with Steer Davies Gleave has a total term of three years (two-year base with a one-year option). For the total term of the contract, the award cost is $396,770, with the RPTA portion being $264,513 and the VMR portion totaling $132,257. A contract change contingency of $39,677 (10%) is also established.

For FY17, the RPTA contract obligation is $200,000, which is fully funded within the Valley Metro Adopted FY17 Operating and Capital Budget. The VMR contract obligation is $100,000, which also is fully funded within the VMR Adopted FY17 Operating and Capital Budget. Contract obligations beyond FY17 are incorporated into the Valley Metro RPTA and Valley Metro Rail Five-Year Operating Forecast and Capital Programs (FY17 thru FY21).

The sources of funding are Proposition 400 and rail member city contributions.

COMMITTEE PROCESS RTAG: August 16, 2016 for information TMC/RMC: September 7, 2016 approved Boards of Directors: September 22, 2016 for action

STRATEGIC PLAN ALIGNMENT This item relates to the following goals and strategies in the Five-Year Strategic Plan, FY 2016 – 2020: o Goal 1: Increase customer focus.  Tactic A: Improve customer satisfaction.  Tactic B: Improve passenger information systems.  Tactic C: Enhance services and facilities for seniors & people with disabilities. o Goal 3: Grow transit ridership.  Tactic A: Expand and improve transit services to reach new markets.  Tactic C: Communicate availability, attractiveness and safety of transit service.

RECOMMENDATION Staff recommends that the Boards of Directors authorize the Interim CEO to execute a three-year joint Valley Metro RPTA-Valley Metro Rail contract with Steer Davies Gleave for Website Redesign and Development in an amount not to exceed $396,770 beginning October 1, 2016 and to establish a contract change contingency of $39,677 (10%). The Valley Metro RPTA portion will not exceed $264,513. The Valley Metro Rail portion will not exceed $132,257.

CONTACT Hillary Foose Director, Communication and Marketing 602-322-4468 [email protected]

ATTACHMENT None

A copy of the Website Redesign and Development Scope of Work is available upon request.

9/14/2016

Website Redesign and Development Contract Award

September 2016

1 9/14/2016

Background • valleymetro.org receives 5+ million monthly page views • Current back-end limits functionality • Mobile device usage has grown to 80% • Usability study showed that users want a simpler, easier to navigate site

Primary Objectives • Improve visitor experience and navigation • Mobile-responsiveness – Screen & contents dynamically adjust to a variety of mobile platforms • Increased accessibility • Rider profile function – Customizable, real-time rider alerts – Online fare media account

2 9/14/2016

Procurement Process

• Issued RFP in May • Received five proposals • Top ranked was Steer Davies Gleave – And their team: • The Glue (User experience research & testing) • Gaslamp (Development & admin interface) • Acquia (Hosting & support)

Steere Davies Gleave

• Transit information design experts – Real-time information and trip-planning • Recent, similar projects: – San Diego MTS website – Sound Transit (Seattle) mobile site – Embark (Oklahoma City) website – Rugby World Cup spectator trip planner – City of New Castle (UK) multi-modal trip planner • Superior and innovative concept designs • Lower price schedule and expedited timeline 6

3 9/14/2016

Timeline

• Discovery – October – Winter 2016 •Design – Winter 2016 – Early 2017 • Development – Winter 2016 – Spring 2017 • Delivery/training – Spring – Late Summer 2017 7

Recommendation Staff recommends that the Boards of Directors authorize the Interim CEO to execute a three-year joint Valley Metro RPTA-Valley Metro Rail contract with Steer Davies Gleave for Website Redesign and Development in an amount not to exceed $396,770 and to establish a contract change contingency of $39,677 (10%). – Valley Metro RPTA portion will not exceed $264,513. – Valley Metro Rail portion will not exceed $132,257.

DATE AGENDA ITEM 5 August 15, 2016

SUBJECT Chief Executive Officer Recruitment Update

PURPOSE To provide an informational update regarding the Chief Executive Officer recruitment process.

BACKGROUND/DISCUSSION/CONSIDERATION Scott Smith, Interim CEO will provide an update on the recruitment process.

COST AND BUDGET None

COMMITTEE PROCESS TMC/RMC: September 7, 2016 for information Boards of Directors: September 22, 2016 for information

RECOMMENDATION This item is presented for information.

CONTACT Scott Smith Interim Chief Executive Officer 602-262-7433 [email protected]

ATTACHMENT None

VALLEY METRO • 101 N 1ST AVE • STE 1300 • PHOENIX AZ • 85003 • 602-262-7433

DATE AGENDA ITEM 6 September 15, 2016

SUBJECT Possible Executive Session

PURPOSE The Boards may vote to enter Executive Session pursuant to A.R.S. §38-431.03(A)(3) (Legal Advice) and §38-431.03 (A)(4) (Litigation, Contract Negotiations, and Settlement Discussions) to discuss status of Notice of Claim filed by former Chief Executive Officer Stephen Banta and related potential litigation and/or settlement of same.

BACKGROUND/DISCUSSION/CONSIDERATION None

COST AND BUDGET None

COMMITTEE PROCESS None

RECOMMENDATION The Board may vote to enter Executive Session.

CONTACT Michael Minnaugh General Counsel 602-262-7433 [email protected]

ATTACHMENT None

VALLEY METRO • 101 N 1ST AVE • STE 1300 • PHOENIX AZ • 85003 • 602-262-7433

DATE AGENDA ITEM 7 September 15, 2016

SUBJECT Executive Session Action Items

PURPOSE The Board may take action related to items discussed as part of the Agenda Item 6.

BACKGROUND/DISCUSSION/CONSIDERATION None

COST AND BUDGET None

COMMITTEE PROCESS None

RECOMMENDATION The Board may take action related to the items discussed as part of Agenda Item 6.

CONTACT Michael Minnaugh General Counsel 602-262-7433 [email protected]

ATTACHMENT None

VALLEY METRO • 101 N 1ST AVE • STE 1300 • PHOENIX AZ • 85003 • 602-262-7433

DATE AGENDA ITEM 8 September 15, 2016

SUBJECT Travel, Expenditures and Task Order Changes

PURPOSE The monthly travel, expenditures and Task Order Changes are presented for information.

BACKGROUND/DISCUSSION/CONSIDERATION None

COST AND BUDGET None

COMMITTEE PROCESS None

RECOMMENDATION This item is presented for information only.

CONTACT Paul Hodgins Interim Chief Financial Officer 602-262-7433 [email protected]

ATTACHMENT Valley Metro Travel Reimbursement Report Valley Metro RPTA and Valley Metro Rail Monthly Accounts Payable over $25,000 Task Order Changes (none for August)

VALLEY METRO • 101 N 1ST AVE • STE 1300 • PHOENIX AZ • 85003 • 602-262-7433 Valley Metro Regional Public Transportation Authority Monthly AP Payments over $25,000 July 21, 2016 - August 20, 2016

Effective Document Number Name Transaction Description Date Transaction Amount 20160812W004 FirstGroup America, Inc. June 2016 Fixed Route Bus Service - Unification 8/12/2016 4,456,524.20 20160812W City of Phoenix PTF Expenditure Reimbursement #12 8/12/2016 4,318,457.73 20160812W City of Phoenix Aug 2016 Fixed Route Bus Service, Operations Supp, DAR 8/12/2016 2,197,669.80 20160729W002 City of Phoenix July 2016 FR Bus Service, ADA DAR Services, Monthly Regional Services 7/29/2016 2,195,543.32 20160729W002 City of Phoenix PTF Expenditure Reimbursement Request #11 7/29/2016 1,491,114.29 20160805W002 Total Transit Enterprises, LLC June 2016 East Valley Para Transit Services 8/5/2016 732,283.52 35577 City of Glendale PTF Expenditure Reimbursement Request #1 FY15-16 7/28/2016 710,785.00 20160722W001 ADP PPE 7/17/16 Payroll ADP Wages Payable 7/22/2016 478,332.93 20160805PW001 ADP PPE 7-31-16 ADP Wages Payable 8/5/2016 453,220.61 20160819WP001 ADP PPE 8/14/16 ADP Wages Payable 8/19/2016 415,606.23 20160729W United Healthcare August 2016 Health Insurance Premiums 7/29/2016 309,311.55 20160812W005 Total Transit Enterprises, LLC June 2016 NW Valley ParaTransit/Mobility Center Services 8/12/2016 260,491.27 20160722W001 ADP PPE 7/17/16 Payroll Taxes and Garnishments 7/22/2016 202,217.68 20160805PW001 ADP PPE 7-31-16 ADP Payroll Taxes, Garnishments 8/5/2016 200,158.13 20160819WP001 ADP PPE 8/14/16 ADP Payroll Taxes, Garnishments 8/19/2016 180,327.09 20160722W004 ASRS PPE 7/17/16 ASRS 7/22/2016 173,494.65 20160812W005 Total Transit Enterprises, LLC June 2016 West Valley Fixed Route Transit Services 8/12/2016 155,142.88 20160805PW002 ASRS PPE 7-31-16 ASRS 8/5/2016 153,489.47 20160819WP002 ASRS PPE 8/14/16 ASRS 8/19/2016 153,076.69 35576 City of Avondale PTF Expenditure Reimbursement Request 7/28/2016 145,216.00 20160812W005 Total Transit Enterprises, LLC June 2016 West Valley Fixed Route Transit Services 8/12/2016 129,310.66 35646 Zonar Systems Inc. 7/1/16-6/30/17 Fleet Management Webb Application 8/11/2016 124,946.84 35615 EAR Professional Audio/Video Sales & Service Video Surveillance System for MBOM 8/3/2016 99,774.88 35559 American Public Transportation Association Membership 7/1/16 - 6/30/17 7/21/2016 69,950.00 35580 City of Peoria PTF Expenditure Reimbursement Request #3 7/28/2016 63,388.16 35580 City of Peoria PTF Expenditure Reimbursement Request #2 7/28/2016 61,542.34 35580 City of Peoria PTF Expenditure Reimbursement Request #1 7/28/2016 57,400.50 20160722W003 Second Generation, Inc. dba Ajo Transportation Rural Connector Route June 2016 7/22/2016 53,904.12 35619 C.A.R.E Evaluators, Inc. June 2016 Mobility Center ADA Evaluators 8/3/2016 49,101.50 20160729W007 CopperPoint Mutual Insurance Company Call Center and Mobiltiy Center Rent August 2016 7/29/2016 46,829.28 35557 vRide, Inc. Vanpool Services - May 2016 7/21/2016 44,693.16 35630 CHK America, Inc June 2016 Map Design & Production Services 8/3/2016 41,250.00 8152016 Wells Fargo Bank July 2016 Wells Fargo Credit Card Purchases 8/15/2016 39,877.81 35580 City of Peoria PTF Expenditure Reimbursement Request #4 7/28/2016 39,769.00 35626 Moses, Inc. June 2016 Marketing and Advertising 8/3/2016 38,032.13 20160729W006 Enterprise Technology Services IT Services Consulting - June 2016 7/29/2016 34,866.91 20160731W004 SRP July 2016 Utilities 7/31/2016 27,035.23 20160805W Senergy Petroleum LLC Mesa Diesel Fuel 8/5/2016 26,037.39 20160812W004 FirstGroup America, Inc. 6680-Engine Inframe Rebuild 8/12/2016 25,827.13 20,456,000.08 Valley Metro Rail, Inc. Monthly AP Payments over $25,000 July 21, 2016 - August 20, 2016

Effective Document Number Name Transaction Description Date Transaction Amount 20160722W002 Alternate Concepts Inc. May 2016 Transportation Services 7/22/2016 746,915.67 20160812W002 HDR/SR Beard & Associates June 2016 HDR Planning and Support Services 8/12/2016 745,131.49 20160722W002 Alternate Concepts Inc. June 2016 Transportation Services 7/22/2016 728,893.57 20160805W002 Jacobs Engineering Gilbert Road Extension Design Services June 2016 8/5/2016 647,832.21 20160729W001 HDR/SR Beard & Associates March 2016 HDR Planning and Support Services 7/29/2016 479,280.25 20160729W001 HDR/SR Beard & Associates April 2016 HDR Planning and Support Services 7/29/2016 423,030.55 20160812W002 HDR/SR Beard & Associates May 2016 HDR Planning and Support Services 8/12/2016 413,936.66 20160812W007 Allied Barton Security Services Fare Inspection and Security Services June 2016 8/12/2016 383,164.30 20160812W City of Phoenix Northwest Extension Project Support Costs May 2016 8/12/2016 296,945.00 20160805W007 City of Mesa-Central Mesa Billings Gilbert Road Extension Pymt #8 11/30/15 - 4/17/16 8/5/2016 260,479.71 20160812W005 PB-Wong Joint Venture NWE TO 4 & TO 20 Project Management Construction Management June 2016 8/12/2016 151,789.74 20160729W002 DMS - Facility Services, Inc. Facilities and LRV Cleaning Services - Pymt #6 June 2016 7/29/2016 151,163.74 20160812W004 Sundt/Stacy & Witbeck Joint Venture NWX May-June 2016 NWX Phase 1 Rail Construction 8/12/2016 146,885.95 26947 Trans Tech, Inc. Pantograph Overhaul Kit 7/21/2016 131,255.94 27043 Parsons Transportation Group Inc. Engineering Design and Consulting Services for SCADA Upgrade Project 4027, Pymt #3 8/3/2016 122,346.00 20160805W HDR/SR Beard & Associates Public Involvement Consulting Services June 2016 8/5/2016 121,610.35 20160812W008 USBC Real Estate LLC September 2016 Rent - 101 Bldg 8/12/2016 117,458.29 20160722W006 USBC Real Estate LLC August 2016 Rent - 101 Bldg 7/22/2016 117,458.29 027118 Aconex (North America) Inc. Project Controls Systems Services 3/30/16 - 9/29/20 8/18/2016 116,946.67 20160805W003 ARCADIS Consulting Support Services TO23 GRE 4/25-6/14/16 8/5/2016 77,068.09 20160812W003 URS Corp Glendale 4022 - CO #8 and #14- Planning, Conceptual Engineering June 2016 8/12/2016 75,154.17 20160729W006 Stacy and Witbeck-Sundt JV GRE Gilbert Road Light Rail Extension 4/29-5/27/16 7/29/2016 73,944.44 20160729W006 Stacy and Witbeck-Sundt JV GRE Gilbert Road Light Rail Extension 5/27-6/24/16 7/29/2016 69,444.44 20160812W006 City of Mesa-Central Mesa Billings CME Pymt #16 1/11/16 - 6/26/16 8/12/2016 68,018.12 26967 Faiveley Transport North America Compressor and Solenoid 7/21/2016 60,754.84 20160812W003 URS Corp 4022 Capitol/I-10 Planning, Conceptual Engineering for June 2016 8/12/2016 57,805.53 027047 City of Phoenix Bridge Inspec-Tempe Town Lake Bridge 8/11/2016 55,246.94 20160805W007 City of Mesa-Central Mesa Billings Gilbert Road Extension Pymt #9 4/18-6/1/16 8/5/2016 54,215.52 20160819W DMS - Facility Services, Inc. July 2016 Facilities Maintenance Services 8/19/2016 53,327.25 027065 Parsons Transportation Group Inc. Engineering Design & Consulting Services for SCADA Upgrade June 2016 8/11/2016 48,938.00 20160819W DMS - Facility Services, Inc. Facilities Maintenance Services - June 2016 8/19/2016 45,420.39 20160812W005 PB-Wong Joint Venture June 2016 Task 22 Project Management, Construction Management 8/12/2016 44,251.43 26967 Faiveley Transport North America Evaporator Coil Assembly 7/21/2016 43,101.65 27021 NASG Holdings Inc. Cab Windshields 8/3/2016 41,663.48 26991 Don Sanderson Ford, Inc. 2016 F250 Ford Truck VIN 1FD7X2A6XGEC86361 7/28/2016 39,899.29 26991 Don Sanderson Ford, Inc. 2016 Ford F250 VIN 1FDBF2A61GEC86360 7/28/2016 37,595.84 26997 Entertainment Solutions of AZ Inc. June 2016 Event Planning Services 7/28/2016 36,654.43 26979 United Right-of-Way June 2016 Facilities Landskeeping Services 7/28/2016 35,084.67 027111 Thomas & Betts Contactors 8/18/2016 34,907.56 20160805W006 PB-Wong Joint Venture Gilbert Road Extension TO 19 Project Management Construction Management June 2016 8/5/2016 34,693.76 26970 City of Phoenix Regional Fare Media Dist. Fee for July 2016 7/28/2016 33,400.00 26925 Snap-on Industrial Tools for 8 Toolboxes 7/21/2016 32,676.77 20160819W003 Enterprise Technology Services July 2016 IT Services Consultant 8/19/2016 31,999.57 20160805W006 PB-Wong Joint Venture CME (4027) TO 2 & TO 20 Project Managemnt Construction Management June 2016 8/5/2016 31,150.41 027125 RPTA 2016 White Ford Explorer Purchased from Don Sanderson Ford - Pd by RPTA 8/18/2016 29,938.58 027059 Suns Legacy Partners, LLC Phoenix Suns Sponsorship Contract - To Bolster RailRide Ticket Partnership 8/11/2016 25,878.75 7,574,758.30 Valley Metro Travel Reimbursement Report For Travel Completion Dates July 26, 2016 through August 25, 2016

Total Travel Other Job Title Purpose of Travel Location Dates Traveled Airfare Lodging Meals Misc. Cost Transport DBE Outreach COMTO Conference Dallas, TX 7/8/16-7/13/16 1811.44 522.96 24.00 917.48 293.00 54.00 * Coordinator Community Rail-Volution Chicago, IL 7/12/16-7/16/16 $1,870.56 $357.20 $13.00 $1,122.36 $333.00 $45.00 * Relations Mgr Steering Committee

Project Manager APTA Sustainability Austin, TX 7/22/16-7/26/16 $947.94 $382.20 $32.10 $427.14 $106.50 $0.00 Conference Design Manager CIG Workshop Washington DC 7/25/16-7/29/16 $1,691.89 $808.70 $0.00 $597.69 $241.50 $44.00 * Vanpool Coord. ACT Conference Portland, OR 7/31/16-8/7/16 $1,242.06 $397.96 $5.00 $688.35 $150.75 $0.00 IT Director APTA Working Group Denver, CO 8/9/16-8/10/16 $541.30 164.20 54.23 197.37 103.50 22.00 * Report reflects Out of State (AZ) Travel * Airport Parking

DATE AGENDA ITEM 9 September 15, 2016

SUBJECT Future Agenda Items Request and Report on Current Events

PURPOSE Chairs Williams and Mitchell will request future agenda items from members, and members may provide a report on current events.

BACKGROUND/DISCUSSION/CONSIDERATION None

COST AND BUDGET None

COMMITTEE PROCESS None

RECOMMENDATION This item is presented for information only.

CONTACT Scott Smith Interim Chief Executive Officer 602-262-7433 [email protected]

ATTACHMENT Pending Items Request

VALLEY METRO • 101 N 1ST AVE • STE 1300 • PHOENIX AZ • 85003 • 602-262-7433

Pending Items Request

Item Requested Date Requested Planned Follow-up Date

September 15, 2016

Valley Metro Rail Board of Directors Thursday, September 22, 2016 Lake Powell Conference Room 101 N. 1st Avenue, 10th Floor 12:15 p.m.

Action Recommended

1. Items from Citizens Present (yellow card) 1. For information

2. Minutes 2. For action

Minutes from the August 18, 2016 Board meeting are presented for approval.

3. Public Comment on Agenda Action Items (blue card) 3. For information

CONSENT AGENDA 4A. Funding Agreement for Feasibility Study for Northeast 4A. For action Phoenix Transit Corridor Staff recommends that the Board of Directors authorize the Interim CEO to enter into a Funding Agreement with the City of Phoenix for conducting a feasibility study to assess the potential of implementing High Capacity Transit (HCT) in the Northeast Phoenix area.

VALLEY METRO • 101 N 1ST AVE • STE 1300 • PHOENIX AZ • 602-262-7433

4B. Funding Agreement with Mesa for LeSueur Pedestrian 4B. For action Crossing

Staff recommends that the Board of Directors authorize the Interim CEO to enter into a funding agreement with the City of Mesa for them to provide up to $250,000 to Valley Metro to design and construct a signalized pedestrian crossing at LeSueur and Main Street.

4C. Gilbert Road Light Rail Transit (LRT) Extension Third Party 4C. For action Utility Agreements

Staff recommends that the Board of Directors authorize the Interim CEO to provide Letters of Authorization to third party utility companies for their design and construction expenses for an amount not to exceed $5,174,000, and to authorize staff to hold $517,400 (10%) for use as a contingency for unforeseen circumstances.

REGULAR AGENDA 5. Program Management/Construction Management Services 5. For action Contract Award

Scott Smith, Interim CEO, will introduce Wulf Grote, Director, Capital and Service Development, who will request that the Board of Directors authorize the Interim CEO to execute a five-year contract with three, one-year extension options with Hill International, Inc., for Program Management/ Construction Management Services for an amount not-to-exceed $55 million for the initial five-year base.

6. Future Agenda Items Request and Report on Current Events 6. For information

Chair Mitchell will request future Board agenda items from members and members may provide a report on current events.

7. Next Meeting 7. For Information

The next meeting of the Board is scheduled for Thursday, November 10, 2016 at 11:15 a.m.

Qualified sign language interpreters are available with 72 hours notice. Materials in alternative formats (large print, audiocassette, or computer diskette) are available upon request. For further information, please call Valley Metro at 602-262-7433 or TTY at 602-251-2039. To attend this meeting via teleconference, contact the receptionist at 602- 262-7433 for the dial-in-information. The supporting information for this agenda can be found on our web site at www.valleymetro.org

DATE AGENDA ITEM 1 September 15, 2016

SUBJECT Items from Citizens Present

BACKGROUND/DISCUSSION/CONSIDERATION None

COST AND BUDGET None

COMMITTEE PROCESS None

RECOMMENDATION This item is presented for information only.

CONTACT Scott Smith Interim Chief Executive Officer 602-262-7433 [email protected]

ATTACHMENT None

VALLEY METRO • 101 N 1ST AVE • STE 1300 • PHOENIX AZ • 85003 • 602-262-7433

DATE AGENDA ITEM 2 September 15, 2016

Minutes of the Valley Metro Rail Board of Directors Thursday, August 18, 2016 12:45 p.m.

Meeting Participants Mayor Mark Mitchell, City of Tempe, Chair Scott Butler for Vice Mayor Dennis Kavanaugh, City of Mesa, Vice Chair Councilmember Rick Heumann, City of Chandler Councilmember Lauren Tolmachoff, City of Glendale Vice Mayor Kate Gallego for Thelda Williams, City of Phoenix,

Chair Mitchell called the meeting to order at 1:51 p.m. Mr. Butler is going to be joining us in place of Vice Mayor Kavanaugh.

1. Public Comment

First item on our agenda is the items for citizens comments. First speaker is Mr. Crowley. Welcome, Mr. Crowley.

Mr. Crowley said I just have a lot of fun noticing the routing that you're doing. When I see the City of Phoenix and it continues to say that the expansions should be -- and the next stop along the line should be the southbound of the I-17 at Peoria. I have a problem with that in that the educational institutions along Dunlap and Olive are on Dunlap and Olive. They're not on Peoria.

And I understand that by doing it that way, in her mind, Thelda has said, well, that way we get towards ASU West. Well, there's all kinds of ways it can be done, but the way you're doing it is wrong.

I'd also like to point out that those Park-and-Ride lots that you were having a problem with were paid for, of course, by the bus, but they're along the rail route.

There has been no effort to get people to understand that, hey, if you're going to a ball game, basketball or baseball, stopping at Christown, stopping at Sycamore, dropping your car off, you're not going to be dealing with the insanity of downtown Phoenix. There have been no efforts on that.

But when I then see that what we're doing in the East Valley especially when it comes to mass transit, you sound real good, but what are you doing. And when it comes to the

VALLEY METRO • 101 N 1ST AVE • STE 1300 • PHOENIX AZ • 602-262-7433

interrelationship between Tempe and Mesa, I wonder why you aren't connecting either by bus or rail some of your major facilities.

Now, Tempe, you do try to keep it by the educational institutions. But, Mesa, are you eventually going to get down there, or is it just fly by night.

I did appreciate that what you are doing is a spine, and even though the executive director what was your statement when it comes to that road named after my family? Oh, the Bush Highway also known as Power Road. When he said the last meeting, why would anybody on Power Road be going to downtown Phoenix? Maybe because he works there. Maybe because he's coming to an event. Maybe when the rail gets all the way out to Glendale, he's going to a football game.

But your myopicness and your lack of working together with the other forms of transportation are enormous, and I wish you would change and get it right as in let's get the buses and the rail working together.

Chair Mitchell said thank you, Mr. Crowley.

2. Minutes

Minutes from the June 16, 2016 Board meeting are being presented for approval.

IT WAS MOVED BY COUNCILMEMBER HEUMANN, SECONDED BY SCOTT BUTLER AND UNANIMOULSY CARRIED TO APPROVE THE JUNE 16, 2016 BOARD MEETING MINUTES.

3. Public Comment On Agenda Action Items

Chair Mitchell said the next item on our agenda is a public comment on agenda items that are actionable items. Again you have up to three minutes with the time. Mr. Crowley.

Mr. Crowley said I'll be doing Items 4 and 5. On four, when we keep on saying things like a goal is to deliver projects and services on time and on budget and then a goal to expand and improve transit services to reach new markets. Well with the rail, the way you reach a new market is you put another line of rail down the road, you know. How hard is that?

Then going on to Item 5. Fare inspections and service award. As I said, I look at these individuals and I see them as wannabes, and they go in a group and they get on the rail and let's check everybody's card. Well, you could do that with a conductor with less of a negative attitude.

I loved on the rail or on the bus part when this contract was shown, you know, that's 25 million dollars over five years and it said that it's to make bus riders feel safer. How you doing that. The only thing you do for the bus is you transfer the money from the garages to the bank. That's what you do for them. That's why of the $25 million, only a million such is from the bus.

So, like I said, I don't see -- and I have asked a lot of the ridership: Do you feel safer with these Nazis on the platform checking your card. And most of them said no. And, yeah, I did call them Nazis. If you look at their little brown shirt uniforms and the way do their get on the rail -- or have you been on the rail or are you still just in your car, even though you do ride the bike.

I need you guys to understand that what we need to do is get an infrastructure built out there working. And I know that she wants to be the new police chief, but that's not what transit does. Transit isn't a constabulary. What it is is a transportation system. Thank you.

Chair Mitchell said thank you, Mr. Crowley.

Councilmember Heumann said since this was a comment on an action item; correct? Okay. I just want to make a quick comment that I do not appreciate the Nazi implications of our members of our security staff. As a holocaust survivor, I really do not appreciate that, Blue. It's an action item. You're entitled to your opinion, but I also am entitled to my opinion. And our staff works real hard and I don't appreciate that.

Chair Mitchell said Okay. Thank you. The next speaker is Mr. May. Howard May. Please state your name and place of residence for the record.

Mr. May said I live in Glendale. I used to live in Phoenix. I'm happy about the progress that is being made at the new bus stop -- excuse me -- the new rail station coming in at 50th Street. That would help a lot of us that are ADA that go to the Ability 360 building formerly known as ABIL.

One other thing is I notice things on the rail every time I'm on it and every time I do, I try to submit a card. In fact, I got a card sitting on my desk now for it. We are continuing to have a problem with bikes. People with bikes and skateboards not following the rules. In fact, a couple people that are on the train decided they're going to park, stand by the door, they get off at the door, and they ride their bike down the platform off the train.

Every now and then you get a person who has a bike that decides to sit in the area that is meant for the passengers or the ADA. They sit in the spot between the two doors. I actually witnessed an ADA person ask somebody would like to move out of safe area.

Then there's the times when you have events like we have a ball game. I know on trips coming from Tempe you have from about Tempe to downtown Phoenix where there's a lot of those bike users.

I notice when people when the -- I like the security people that check us for our passes. I do know there are spots in the system where people see them and they go, oops, I'm out of here, and they are the people that do not pay.

Central Station is one of those spots where you have people that are homeless or whatever that decide they're going to try to ride the train for free, they see security, they get off.

The hours of the library at Phoenix Central on Willetta, which is the McDowell Station, that's one of your hot spots including Central Station where you have the activity when an event happens or let's say the library closes where you have a lot of people getting on that do not have passes and security is not there to check them. Thank you.

Chair Mitchell said thank you.

4. MAG Planning Services Agreement

Chair Mitchell said the next item on our agenda is MAG Planning Services Agreement. I'll call on Mr. Smith to provide us an update.

Mr. Smith said Mr. Chair, this is basically housekeeping. This is an annual contract we have where we provide staff and services to MAG and they pay us $500,000 for that. So if there's any questions, Wulf Grote can answer those.

Chair Mitchell said is there a motion for approval?

IT WAS MOVED BY VICE MAYOR GALLEGO, SECONDED BY COUNCILMEMBER HEUMANN AND UNANIMOUSLY CARRIED TO AUTHORIZE THE INTERIM CEO TO EXECUTE THE ANNUAL PLANNING SERVICES AGREEMENT EXTENSION WITH MAG FOR FY 2017.

5. Fare Inspection and Security Services (FISS) Contract Award)

Chair Mitchell said the next item on our agenda is our Fare Inspection and Security Services Contract Award. Mr. Smith.

Mr. Smith said Mr. Chair, members of the Board, this is a significant item, and as you've heard a lot of comment on it. I'd like to introduce Adrian Ruiz, who is going to give you a presentation on this contract and its ramifications. Adrian.

Ms. Ruiz said Mr. Chair, members of the Board, good afternoon. I'll make this as brief as possible.

What we are doing here as we presented previously to RTAG and the members of the committee, is we had an opportunity to make a determination to not extend the additional year for the services contract. We came off on a high after Super Bowl and college football et cetera, and we decided to go forward and seek new opportunities and see what competition was out there for a new scope of work as well. And there was very much a re-haul in this scope of work in the contract.

So this was a great opportunity to move forward and see what we could see in the industry. The immediate goal for the new contract, and again, I mentioned the new scope of work, it included additional mobile security and fare inspectors in conjunction with the project extensions, so that's a big one, over five years. We do have two projects opening that would involve more fare inspection services.

There's a Park-and-Ride and platform hybrid rover position that we've incorporated and we're adding additional hours for that as well. And then there's supplemental field supervisors during peak with the expansion of the system, as well as improved dispatch support, and a trainer administrator, which was lacking in the initial scope of work, which I think will benefit the contract definitely.

For the one-year goal is to then advance after we see the productivity of the new contract to then advancing -- we're already in discussions also with our law enforcement partners to add off duty at high volume, high peak platforms and locations and to areas where we have most of our incidents.

And then it would allow us to then look at a six-month period if we see those incidents reduce and see if our mitigation is working with having sworn officers of which we pay for in an off-duty capacity. We don't own the officers for the term. We own them only for the period of time we use them. It will be short in duration. It will be across the system.

More long term could be some discussions for moving towards intergovernmental agreements or MOUs with the cities to look at a task-force model that if we wanted to then adopt as a transit security system to adopt a task force, much like a DUI or gang task force where the officers would work in their jurisdictions, their area of jurisdiction, in their uniforms not changing their uniforms at all, but would be dedicated to transit, so that would be something similar to a task-force model. That is something we would look to discuss as we look at how the off-duty component works through that short term. It will allow us to seamlessly apply transit ordinances across the system as well.

So the recommendation, and then first before I go into the recommendation, I'd like to acknowledge that we invited our law enforcement partners here today. I do have John 5

King with Tempe here. I have Dave Albertson and Commander Burt here, and then Mesa PD was also available and invited to come here today so a unified front. And I also have Mr. Bryan Nann, who is the district manager for Allied Barton now Allied Universal, he's also in the audience as well, and my security coordinator Don Schneidmiller. So I wanted to show the Board and also have them hear your concerns, if you have any, on the contract.

But the recommendation would be that the Board of Directors authorize the interim CEO to authorize the execution of a contract with Allied Barton, now Allied Universal for a total amount not to exceed $24 million. The RPTA value, as mentioned before, is $1.3 million and the VMR value is $25.4. If you have any questions of me, I'd be happy to answer.

Councilmember Heumann said thank you for your presentation. I do have a couple of questions. Under this new contract does the technology capability of fare compliance going to go up in terms of being able to check easier? I was looking at some of the data from the other meeting in terms of fare inspections and there was something about out of compliance and the citations number.

I'm just kind of curious when I looked at that there were some cases where, I don't know, fourteen or fifteen non-fare compliance, but then only one or two citations written. I'm kind of curious how all this will play in. We've been open long enough now that, you know, the warnings and all that kind of stuff that are going on, I'm just kind of curious.

Ms. Ruiz said well, there are opportunities, as reported before, where revenue recovery because in our experience with the civil citations is they again they max out at $500. They don't go to warrant, because they are civil. So the return back on those citations varies between cities.

And that was one item that I was researching for the Boards back a few quarters ago. It's not a huge return, but there are opportunities for a return. City of Phoenix courts has a compliance assistance program, and we've asked for our citations to be included in that for people who are defaulting in civil tickets can then make pay arrangements. So they then can go get a vehicle or lease an apartment, because it does affect their credit report.

So with that we want to encourage people to tap or buy a pass in lieu of a citation. If we truly find that the person was in a hurry, didn't tap, we have to get them to tap to generate the revenue.

In the years we've done the fare compliance and fare inspection, as with Phoenix, we found that we get more return on getting those compliant passengers who may have been short on time to buy the ticket then issuing them a citation.

Some people do leave prior, so it's making sure that we generate the revenue. And if we can find our passengers -- and that's why I have Mr. Nann here as well, as we've had many conversations on you'd rather generate the revenue and get someone compliant and learning the proper way to tap or the proper way to purchase a ticket and the correct ticket versus citing them.

And also still, that's why I wanted to make sure my law enforcement partners were here to hear your questions and concerns is that we are really working very closely with PD in Tempe, Phoenix, and Mesa to look at how best to elevate to criminal for those people who are non-compliant most of the time, the repeat offenders, to charge them for a theft of services. We continue negotiations on that with the courts as well.

Councilmember Heumann said I think that's just important that recovery from the fare if somebody forgot to tap, I get that part of it, but the chronic offenders that seem to be there and the, you know, the feeling from a lot of people and one of the gentleman talked about, I know people run in the certain spots. I just think there is a combination of education, but we've been open long enough now that the repeat offenders has to be -- and again, it's working with the courts both in Mesa and Tempe and Phoenix to help solve some of that and maybe it's not, you know, somebody getting a $500 fine they can't afford to pay for it, I get it.

But there is a point where somebody might say, you know what, I don't want to end up spending fime in court for the fare that it's going to be; I'll tap.

Ms. Ruiz said we spoke to a very large group of ASU students, 600 freshman coming in, and actually a part of our safety and security presentation was to remind the students to tap every ride as incoming freshman. So making sure they do that and understanding, too, that people carry a variety of fare, some that do not require tapping and they just carry it in their pocket, so the assumption they ran on without paying sometimes is inaccurate, if they carry a different pass, which doesn't require it.

Councilmember Heumann said going back to the technology question, will Allied Barton have the capability with -- are they using new technology to be able to do a better tracking job for us?

Ms. Ruiz said yes. We're actually before the CFO, John McCormack, left we started a project in which Paul is now assisting and taking over is that we are looking at a new device that Schiedt & Bachmann has as a product we can test. We are looking to test the product. We're looking for specific parameters of what we'd like the product to do, ultimately to have one device do everything, to work better for us.

And I will tell you in acknowledgment of Allied Barton now Allied Universal is when I don't have the devices working in full order, if I have 34 of them and I only have 20 that I can deploy, it makes fare inspection challenging, so I need to supply them with the 7

appropriate tools. So we are working towards that with our Finance Department just before John left to make sure we get a good quality product they can use that does not have software challenges that accurately reports the data, and doesn't have any other issues with paper versus tapping, and ultimately can write the ticket itself, too.

IT WAS MOVED BY COUNCILMEMBER HEUMANN, SECONDED BY VICE MAYOR GALLEGO AND UNANIMOUSLY CARRIED TO AUTHORIZE THE INTERIM CEO TO EXECUTE A CONTRACT WITH ALLIEDBARTON SECURITY SERVICES FOR AN AMOUNT NOT TO EXCEED $25,484,000 FOR THE TOTAL FIVE-YEAR CONTRACT (THREE-YEAR BASE CONTRACT WITH TWO ONE-YEAR EXTENSIONS) WITH A TOTAL CONTRACT VALUE FOR VMR OF $24,174,00.

6. 50th Street Station – CM@Risk Contract Award

Chair Mitchell said the next item on our agenda is Item No. 6. 50th Street Station CM@Risk Contract Award. Mr. Smith.

Mr. Smith said Mr. Chair, members of the Board, I'd like to introduce Wulf Grote who will give you a quick update on the 50th Street and talk about the contract that we are asking you to approve.

Mr. Grote said Mr. Chairman, members of the Board, the 50th Street Station, of course, is in East Phoenix. It's for those of you who are familiar, it's located immediately north of the Stockyard's Restaurant and just to the west of the Ability 360 facility in that location.

We came to you a couple of months ago in June with two of the three contracts that we need to award to implement this project. And those two were awarded. Today we are here to talk to you about the Construction Manager At Risk contract and to seek award for that contract.

At this point in time we are only looking at the first of two phases that we're looking to award. It's the pre-construction phase. This is the opportunity for the designer and the construction contractor to collaborate and to work together, make sure we have constructability reviews, we look at the cost, we look at a lot of different things. And it is an opportunity for them to partner in this effort.

So the action that we're looking at now is just for the pre-construction phase. We will come back to you sometime next spring when we're close to completion of design, and we'll seek the construction award at that point, which will be the second phase of their contract.

One of the things that I know that's been a question at previous Board meetings as well as other meetings is how will the impact -- how will the station construction affect the 8

existing light rail ridership between the East Valley and Central Phoenix. Of course, our goal is to minimize any effect on existing riders going through this area.

So one of the things we're going to be working on with this contractor when they come on board immediately is to understand best how we can minimize the disruption to existing passengers and make sure that we run a smooth service during the construction period.

So we will -- our intention is to come back to the Board in the November time frame sometime later on this fall, once we've had a chance to work with the CM@Risk contractor a little bit and give them a chance to get more familiarized with the project, and we will share our thoughts at that point and give you a chance to review that before we move forward.

So I just wanted to make that as kind of a side note to this whole thing. I know it's been an interest. As far as the procurement process, a lot of that's detailed in your memo. I won't go through all that. But we did have four teams that did propose on this project. We did have a six member panel made up of four of our representatives from Valley Metro and two from the City of Phoenix to evaluate.

And as a result of their evaluation they found that the firm that was most responsive to the evaluation criteria was Stacy Witbeck. And the recommendation is to move forward with that team.

I will make one note, given what I just said a moment ago, is that the project manager that they're proposing is very experienced at working with existing light rail lines and adding new facilities through an area that an existing light rail line may operate or does operate and, you know, that is one of the key factors, I think, in selecting this firm.

So the recommendation is to authorize our CEO to move forward with the contract and to execute the contract for not to exceed just under $550,000 for the pre-construction phase and also to authorize staff to hold a 10 percent contingency for needs along the way during this phase.

IT WAS MOVED BY COUNCILMEMBER HEUMANN, SECONDED BY VICE MAYOR GALLEGO AND UNANIMOUSLY CARRIED TO AUTHORIZE THE INTERIM CEO TO EXECUTE A CONTRACT FOR THE 50TH STREET STATION CM@RISK CONTRACTOR FOR PRE-CONSTRUCTION SERVICES, WITH STACY WITBECK, INC. FOR A NOT TO EXCEED AMOUNT OF $549,710 AND TO AUTHORIZE STAFF TO HOLD $54,791 (10%) FOR USE AS A CONTINGENCY FOR UNFORESEEN CIRCUMSTANCES.

7. Future Agenda Items Request and Report on Current Events

Chair Mitchell said the next item on our agenda is any Future Agenda Items Request and Report on Current Events.

Seeing none, our next meeting is September 22 at 12:45. We are adjourned.

With no further discussion the meeting adjourned at 2:52 p.m.

DATE AGENDA ITEM 3 September 15, 2016

SUBJECT Public Comment on Agenda Action Items

PURPOSE The public will be provided with an opportunity at this time to address the Board on all action agenda items. Up to three minutes will be provided per speaker to address all agenda items unless the Chair allows more at his/her discretion. A total of 15 minutes for all speakers will be provided.

BACKGROUND/DISCUSSION/CONSIDERATION None

COST AND BUDGET None

COMMITTEE PROCESS None

RECOMMENDATION This item is presented for information only.

CONTACT Scott Smith Interim Chief Executive Officer 602-262-7433 [email protected]

ATTACHMENT None

VALLEY METRO • 101 N 1ST AVE • STE 1300 • PHOENIX AZ • 85003 • 602-262-7433

DATE AGENDA ITEM 4A September 15, 2016

SUBJECT Funding Agreement for Feasibility Study for Northeast Phoenix Transit Corridor

PURPOSE To request authorization for the Interim Chief Executive Officer (CEO) to enter into a funding agreement with the City of Phoenix for conducting a feasibility study to assess the potential of implementing High Capacity Transit (HCT) in the Northeast Phoenix area.

BACKGROUND/DISCUSSION/CONSIDERATION The Northeast transit corridor is a 12-mile HCT corridor identified in the regional transportation plan to be opened in 2034 to serve the Paradise Valley mall area. In addition, in August 2015, voters of Phoenix approved a 0.7 cent sales tax that included a separate 8-mile HCT corridor connecting Metrocenter Mall to the Paradise Valley mall area.

The City of Phoenix has requested that Valley Metro conduct a feasibility study to assess two corridor options to connect to the Paradise Valley Mall area. The 12-mile corridor option is generally centered on State Route (SR) 51 (Piestewa Freeway) between the existing LRT line and Paradise Valley Mall. The route would turn north in the freeway corridor, proceed through the Dreamy Draw mountain pass and then turn east to terminate at Paradise Valley Mall, which is located on the west side of Tatum Boulevard between Cactus Road and Paradise Village Parkway North.

The 8-mile corridor option would connect the proposed Northwest light rail extension Phase II near Metrocenter Mall with Paradise Valley Mall. The predominantly east-west option would serve Sunnyslope area, a historic Phoenix neighborhood, generally along Cave Creek Road eventually connecting to Paradise Valley Mall.

The feasibility study will include assessment of engineering constraints, capital and operating cost estimates, development of ridership forecasts and assess future federal funding feasibility assessment. Limited stakeholder engagement will also be included as part of this effort. The goal of the study is to develop a corridor recommendation for further detailed study in the future.

COST AND BUDGET The City of Phoenix will fund all costs associated with the Northeast Transit Corridor Feasibility Study. Valley Metro will reimburse Phoenix for the cost of the study with PTF funds programmed for Fiscal Year 2022. The total project cost will not exceed $400,000. This study will be included in the Fiscal Year 2017 and 2018 budgets.

VALLEY METRO • 101 N 1ST AVE • STE 1300 • PHOENIX AZ • 85003 • 602-262-7433

COMMITTEE PROCESS RTAG: August 17, 2016 for information RMC: September 7, 2016 approved Board of Directors: September 22, 2016 for action

RELEVANCE TO STRATEGIC PLAN This item addresses the following goal in the Board-adopted FY16-20 Strategic Plan:  Goal 3: Grow transit ridership o Tactic A: Expand and improve transit services to reach new markets

RECOMMENDATION Staff recommends that the Board of Directors authorize the Interim CEO to enter into a Funding Agreement with the City of Phoenix to pay up to $400,000 for Valley Metro to conduct the Northeast Transit Corridor Feasibility Study.

CONTACT Wulf Grote, P.E. Director, Capital and Service Development 602-322-4420 [email protected]

ATTACHMENT None

A copy of the funding agreement is available upon request.

DATE AGENDA ITEM 4B September 15, 2016

SUBJECT Funding Agreement with Mesa for LeSueur Pedestrian Crossing

PURPOSE To request authorization for the Interim Chief Executive Officer (CEO) to enter into a funding agreement with the City of Mesa to provide up to $250,000 to Valley Metro to design and construct a signalized pedestrian crossing at LeSueur and Main Street.

BACKGROUND/DISCUSSION/CONSIDERATION Mesa would like to install a new signalized pedestrian crossing of Main Street at LeSueur to provide improved access between the Mesa Arizona Temple and Pioneer Park. The goal is to complete the pedestrian crossing before the end of November 2016, when the Christmas light display, attracting thousands of visitors, will be in operation. Mesa will fund the design and construction of the crossing.

Mesa and Valley Metro staff have agreed that it would be best for Valley Metro, utilizing its Consulting Support Services contractor (Arcadis), to implement the pedestrian signal because this work will involve access to the existing active light rail guideway on Main Street. The Arcadis contract, approved by the Board of Directors in June, includes the scope and budget to perform the proposed work tasks.

COST AND BUDGET Mesa will fund the design and construction of the new pedestrian signal, which is estimated to cost up to $250,000. There are no Valley Metro costs associated with this project.

STRATEGIC PLAN ALIGNMENT This item relates to the following goals and strategies in the Five-Year Strategic Plan, FY 2016 – 2020:

Goal 3: Grow transit ridership  Tactic A: Expand and improve transit services to reach new markets.  Tactic B: Improve connectivity of transit services for greater effectiveness.

COMMITTEE PROCESS RMC: September 7, 2016 approved Board of Directors: September 22, 2016 for action

VALLEY METRO • 101 N 1ST AVE • STE 1300 • PHOENIX AZ • 602-262-7433

RECOMMENDATION Staff recommends that the Board of Directors authorize the Interim CEO to enter into a funding agreement with the City of Mesa for them to provide up to $250,000 to Valley Metro to design and construct a signalized pedestrian crossing at LeSueur and Main Street.

CONTACT Wulf Grote, P.E. Director of Capital and Service Development 602-322-4420 [email protected]

ATTACHMENT None

A copy of the draft funding agreement is available upon request.

DATE AGENDA ITEM 4C September 15, 2016

SUBJECT Gilbert Road Light Rail Transit (LRT) Extension Third Party Utility Agreements

PURPOSE To request authorization for the Interim Chief Executive Officer (CEO) to sign Letters of Authorization with third party utility companies for their design and construction activities on the Gilbert Road LRT Extension project for an amount not to exceed $5,174,000, and to authorize staff to hold $517,400 (10%) for use as a contingency for unforeseen circumstances.

BACKGROUND/DISCUSSION/CONSIDERATION The Gilbert Road LRT Extension project will add 1.9 miles of light rail along Main Street in Mesa from the existing line’s eastern terminus at Mesa Drive to Gilbert Road. An Environmental Assessment (EA) was completed in 2013 and final design is nearing the 90% completion level.

Presently Jacobs Engineering Group Inc. is developing the project’s final design and Stacy and Witbeck/Sundt (SWS), the project’s Construction Manager At Risk contractor, is finalizing utility survey and pre-construction work. Early construction work is anticipated to commence in mid-October, 2016.

An important next step in the project’s development is to design and construct required utility relocations. In order to commence this work, Letters of Authorization are needed with the following third party utility companies: AT&T, CenturyLink, Cox Communications, SRP Electric, SRP Irrigation, and ZAYO. Initially, only authorizations for design work will be issued to the utilities. Once design work is completed, construction cost estimates will be negotiated with the utility companies and additional authorizations will be issued to relocate the utilities. The ability to issue these Letters of Authorization require Board approval.

The contractor, SWS, will perform water, sewer, drainage, gas, joint trench, and City of Mesa Power utility relocation work. These scopes of work will be incorporated into SWS’s final Guaranteed Maximum Price (GMP) Board request anticipated in late 2016. Third party utility companies will relocate all other utilities.

COST AND BUDGET The Gilbert Road LRT Extension project is funded with federal (94.3%) and City of Mesa (5.7%) funds. The cost for third party utility work is included in the overall budget established for the project.

VALLEY METRO • 101 N 1ST AVE • STE 1300 • PHOENIX AZ • 602-262-7433

Estimated utility relocation expenditures by company are outlined in the following table:

Utility Company Estimated Total

AT&T $ 12,000 CenturyLink $ 450,000

Cox Communications $ 500,000

SRP Electric $ 3,400,000 SRP Irrigation $ 800,000

ZAYO $ 12,000

Sub-Total $ 5,174,000 10% Contingency $ 517,400

Total $ 5,691,400

All costs identified herein are within the Gilbert Road LRT Extension project cost forecast and are included in the Valley Metro Rail adopted FY17 Operating and Capital Budget. Contract obligations beyond FY17 are incorporated into the Five-Year Operating Forecast and Capital Program (FY17 thru FY21).

STRATEGIC PLAN ALIGNMENT This item relates to the following goals and strategies in the Five-Year Strategic Plan, FY 2016 – 2020:  Goal 2: Advance performance based operation o Tactic C: Deliver projects and services on-time/on-budget.  Goal 3: Grow transit ridership o Tactic A: Expand and improve transit services to reach new markets. o Tactic B: Improve connectivity of transit services for greater effectiveness.

COMMITTEE PROCESS Board of Directors: September 22, 2016 for action

RECOMMENDATION Staff recommends that the Board of Directors authorize the Interim CEO to provide Letters of Authorization to third party utility companies for their design and construction expenses for an amount not to exceed $5,174,000, and to authorize staff to hold $517,400 (10%) for use as a contingency for unforeseen circumstances.

CONTACT Wulf Grote, PE Director, Capital & Service Development 602-322-4420 [email protected]

ATTACHMENT None

DATE AGENDA ITEM 5 September 15, 2016

SUBJECT Program Management/Construction Management Services Contract Award

PURPOSE To request authorization for the Interim Chief Executive Officer (CEO) to execute a five- year contract, with three, one-year extension options, with Hill International, Inc. for Program Management/Construction Management Services.

BACKGROUND/DISCUSSION/CONSIDERATION Valley Metro is actively moving forward with project development on several major high capacity transit corridors identified in the MAG Regional Transportation Plan. In addition, Valley Metro intends to utilize alternative project delivery methods, such as design-build and construction manager at risk, for the design and construction of these projects. Valley Metro recognizes that current staffing levels are limited and additional resources and expertise is needed to manage these major complex projects, particularly with the use of alternative delivery methods.

Currently, Valley Metro has a Program Management/Construction Management (PMCM) contract with PB/Wong, a joint venture, which was awarded in October 2011 and expires in October 2016. This contract has been utilized to help Valley Metro manage major rail corridor projects, including the Central Mesa Extension, the Northwest Extension – Phase I and the Gilbert Road Extension.

Given that the current PMCM contract will end soon and that additional staff and expertise continues to be needed, Valley Metro solicited qualification statements from qualified firms for PMCM services to support Valley Metro staff during design and construction of Valley Metro's High Capacity Transit corridor projects. The selected consultant will become an extension of Valley Metro staff and will oversee and coordinate design, construction, and operations start-up efforts for contracts awarded for the expansion of High Capacity Transit Projects. Potential projects may include the 50th Street Station, Tempe Streetcar, OMC Expansion, South Central Light Rail Transit Corridor, Capitol/I-10 West Light Rail Transit Corridor, West Phoenix/Central Glendale High Capacity Transit Corridor, Northwest Phase II Light Rail Transit Extension, and other potential Bus or Rail Capital Projects.

The contract shall be in effect for a five-year base, with three, one-year extension options, for up to eight years. To exercise the options, Board discussion and approval will be required. The contract will provide consultant staff who will serve as an extension of Valley Metro staff and will bring in specialized expertise, as needed. Work orders for this contract will be issued on an annual task order basis.

VALLEY METRO • 101 N 1ST AVE • STE 1300 • PHOENIX AZ • 85003 • 602-262-7433

This type of multi-year support services contract is beneficial for the following reasons:

 Staffing continuity is critically important across multi-year, corridor projects to ensure effective coordination and expeditious project development.  Creates familiarity of the Valley Metro organization and priorities across a consistent consultant team. Key members of the consultant team co-locate with Valley Metro, which also maximizes coordination and communication.  Assures consistent and timely coordination with the Federal Transit Administration and its Program Management Oversight Contractor.  Provides quick access, when needed, to specialized experts who are familiar with Valley Metro’s work practices and priorities.

A Request for Qualifications (RFQ) in accordance with A.R.S Title 34-603 for this contract was issued on February 16, 2016. A pre-submittal conference was held on March 18, 2016. The RFQ’s published evaluation criteria and corresponding point values were as follows:

Introductory Letter 0 Points Understanding of Project 100 Points Proposed Work Plan 50 Points Project Controls 50 Points Organization and Management 100 Points Description of Firm 100 Points Firm’s Project Experience 150 Points Individual Project Experience 150 Points Sub consultants 100 Points Key Personnel 200 Points Total Maximum Allocable Points 1000 Points

Statements of Qualifications (SOQ’s) were received on May 12, 2016. A total of three submittals were received and deemed responsive. SOQ’s were received from:

 Gannett Fleming  Hill International, Inc.  PB/Wong Joint Venture

The selection committee comprised of five Valley Metro employees, one City of Phoenix employee, and one City of Tempe employee, evaluated the three responsive SOQs. Based on the selection committee’s initial scoring and ranking it was determined to conduct interviews with all three firms. Interviews were conducted on July 7, 2016.

Upon completion of interviews, the selection committee completed their final scoring ranking results as reflected below.

Contractor Ranking Hill International, Inc. 1st PB/PGH Wong Joint Venture 2nd Gannett Fleming 3rd

The selection committee determined that Hill International, Inc. was the most qualified and highest ranked firm to perform the PM/CM services and has entered into contract negotiations for a final contract. The City of Phoenix concurred with Valley Metro’s finding Hill International, Inc. responsive to the required DBE Small Business Outreach (49 CFR 26.39).

COST AND BUDGET The initial contract term will be in effect for five years and the cost is not expected to exceed $55 million. The contract amount for the three extension options will be determined when the extensions are awarded, but will likely involve similar annual amounts as during the initial contract term.

Fiscal management will be controlled at the project funding level; prior to issuing a task order for the commencement of work, each project's funding sources will have been identified and regional, local or federal grant dollars will be confirmed. Annual funding amounts and revenue sources will be identified in the fiscal year budgets. New task orders will be provided to the Board as an information item.

Funds for PMCM activities are included in the adopted VMR FY17 Operating and Capital Budget. Contract obligations beyond FY17 are incorporated into the Five-Year Operating Forecast and Capital Program (FY17 thru FY21). The projects supported by this consultant are funded by a mix of federal, regional and local dollars.

STRATEGIC PLAN ALIGNMENT This item relates to the following goals and strategies in the Five-Year Strategic Plan, FY 2016 – 2020:

 Goal 2: Advance performance based operation o Tactic C: Deliver projects and services on-time/on-budget.

 Goal 3: Grow transit ridership o Tactic A: Expand and improve transit services to reach new markets. o Tactic B: Improve connectivity of transit services for greater effectiveness.

COMMITTEE PROCESS RTAG: August 16, 2016 for information RMC: September 7, 2016 approved Board of Directors: September 22, 2016 for action

RECOMMENDATION Staff recommends that the Board of Directors authorize the Interim CEO to execute a five-year contract with three, one-year extension options with Hill International, Inc., for Program Management/Construction Management Services for an amount not-to-exceed $55 million for the initial five-year base.

CONTACT Wulf Grote, PE Director, Capital and Service Development [email protected] 602.322.4420

ATTACHMENT None

9/14/2016

Program Management/ Construction Management (PM/CM) Services Contract Award

September 2016

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Background • Current VMR PM/CM Contract – Consultant: PB/Wong Joint Venture – Awarded: October 2011 – Expires: October 2016 – Not to exceed $25 million • Work included – Central Mesa Extension – Northwest Extension Phase I – Gilbert Road Extension

Contract Objectives

• Extension of Valley Metro staff • Oversee and coordinate design, construction, and operations start-up efforts • Maintain staffing continuity for major multi-year projects • Co-location of staff at Valley Metro • Expertise with FTA rules, guidance and processes • Quick access to specialized expertise, as needed

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Anticipated Projects

• 50th Street LRT Station • Tempe Streetcar • Capitol/I-10 West Phase I • Northwest Phase II • South Central • West Phoenix/Central Glendale • Operations & Maintenance Center Expansion • Support for projects in preliminary engineering

Contract Duration and Budget

• Five-year initial period – Not to exceed $55 million – Annual task orders – roughly $11 million • Extensions – Three one-year options – amount TBD – Future Board action

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Reasons for Increased Contract Value

• Increased rail miles in development – Existing contract: 8 miles – New contract: 20 miles • Increased capital development budget – Existing contract: $678 million – New contract: $2,350 million

Potential RPTA Use of Contract

• Contract with Valley Metro Rail • RPTA use of services, as needed – Will request agreement between VMR and RPTA for each task order, as projects are defined – No work is anticipated in FY17

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Consultant Procurement Process • Advertisements: print, online, e-mail to 189 vendors • Meetings: DBE/SBE Expo, Pre-submittal conf. • Proposal received: 3 Consultant Consortiums – all deemed responsive and qualified – all were interviewed • Panel: Valley Metro (5), Phoenix, Tempe 9

Selection Panel Recommends: Hill International, Inc. Consortium • 12 firms – Primary sub: CH2M – Specialized support – Ability to add firms, as needed • Includes: – 8 Disadvantaged Business Enterprises – 9 Small Business Enterprises

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Recommendation

Staff recommends that the Board of Directors authorize the Interim CEO to execute a five-year contract with three, one- year extension options with Hill International, Inc., for Program Management/ Construction Management Services for an amount not-to-exceed $55 million for the initial five- year base.

DATE AGENDA ITEM 6 September 15, 2016

SUBJECT Future Agenda Items Request and Report on Current Events

PURPOSE Chair Mitcehll will request future agenda items from members, and members may provide a report on current events.

BACKGROUND/DISCUSSION/CONSIDERATION None

COST AND BUDGET None

COMMITTEE PROCESS None

RECOMMENDATION This item is presented for information only.

CONTACT Scott Smith Interim Chief Executive Officer 602-262-7433 [email protected]

ATTACHMENT Pending Items Request

VALLEY METRO • 101 N 1ST AVE • STE 1300 • PHOENIX AZ • 602-262-7433

Pending Items Request

Item Requested Date Requested Planned Follow-up Date