DOCSLIB.ORG

Nudging up Customer Service Aims to Conduct an Evaluation of Various Initiatives to Be Implemented Across the SEPTA System to Improve Customer Service

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Nudging up Customer Service Aims to Conduct an Evaluation of Various Initiatives to Be Implemented Across the SEPTA System to Improve Customer Service “Nudging Up” Customer Service A Customer Development & Improvement Project Prepared by Jeff Kessler, Customer Service & Advocacy Please Direct All Inquiries to [email protected] or (321) 300-JEFF To view the report in a web format as well as to view the appendix materials, visit http://jeffkess.com/septa14 "Nudging Up" Customer Service This brief report signifies the conclusion of Phase II (Collecting and Analyzing the Initial Survey of Nudge Opportunities). Table of Contents "Nudging Up" Customer Service ..................................................................................... 2 Improvement Overview ............................................................................................. 4 Purpose .................................................................................................................... 4 Methodology ............................................................................................................ 4 Success and Goals .................................................................................................. 5 Report Organization ................................................................................................. 5 Immediate Fixes ......................................................................................................... 7 Show and Advertise Security Cameras .................................................................... 7 Offer Free Continuing-Trip Tickets for Bathroom Use .............................................. 9 Making Station Pages More Comprehensive ......................................................... 11 Require Opening of All Regional Rail Doorsets ..................................................... 13 Flip Up Front Seats on Buses during Rush Hour ................................................... 14 Near-Term Fixes....................................................................................................... 18 Provide Daily Control Center Report to Public ....................................................... 18 “Give Up Your Seat” / “Help with Luggage” Campaign ........................................... 19 Move QuietRide to Rear and/or Add Additional QuietRide Car ...................... 20 ٭ ★ "Don't Fall on the Tracks" Signage ......................................................................... 22 ✩ Display on LEDs "Next Train To" ....................................................................... 23 Install “Downtrack View” Mirrors at Stations ........................................................... 25 Showing Nearest Stations with Available Parking .................................................. 27 Add Graphics for Standing/Walking on Escalators .............................................. 28 ٭ Designate Trains as Inbound/Outbound ................................................................. 29 2 Medium-Length Projects ......................................................................................... 31 Add Dots for Places to Stand on Trains ................................................................. 31 ✪ Indicating Boarding Areas on Platforms ............................................................ 32 Indicate Where Doors Won't Open on Regional Rail Trains................................... 36 Enable Better Flow throughout Station Platforms ................................................... 38 Add Train Approaching Signs and Warning Lights ................................................. 39 ✪ ★ ⍟ Use Various Methods to Hold Vehicles for Shorter Transfer Timing ........ 40 Utilize Regional Rail Colors Throughout the System .............................................. 47 Externally-Dependent Projects ............................................................................... 49 Automatic QuietRide Announcements ................................................................... 49 Pay for Parking Onboard Train (via Conductor or App) .......................................... 51 ✓Add More Ways for Collection of PATCO Transfers ........................................... 53 ⍟ ✩ Offer Discount for Exiting from the Rear Door ............................................... 54 See Panhandling? Text SEPTA Police .................................................................. 55 Report a Problem, Get 10% of the Fine ................................................................. 56 Long-Term Solutions ............................................................................................... 58 Add More "Natural" Lighting in Station Entryways .................................................. 58 Play Music in Station Entryways ............................................................................ 60 Increase Number and Presence of Updated "Help Points" .................................... 62 Free Retail Space in the Concourse ...................................................................... 67 Install Station Entrance Globes .............................................................................. 68 Build Inexpensive Grade Crossings ....................................................................... 69 Ring Door Closing Chime When Unsafe to Board Push-Pulls ............................... 73 Place Garbage Bags on Trains .............................................................................. 75 Add More Sideways Seats ..................................................................................... 76 Establish Procedures for Requesting High-Level Boarding .................................... 77 Enable Customers to Request More Boarding Time .............................................. 78 Appendix Materials can be viewed online at http://jeffkess.com/septa14 ✓ = Idea Already Implemented For Other Symbol Definitions, See Page 6 3 Improvement Overview Purpose Nudging Up Customer Service aims to conduct an evaluation of various initiatives to be implemented across the SEPTA system to improve Customer Service. This document serves as one of the culminating works. Methodology 1. Problem Identification occurred through a combination of direct field observations (onboard every mode of SEPTA transit), indirect video observations (through the comprehensive CCTV network), and online research (on independent blogs and social media sites). Notes led to the formation of a comprehensive mind-map detailing areas for customer service improvements. Further, the mind-map diagram naturally revealed five distinct categories in which the majority of Customer Service needs fall. 2. Solution brainstorming took place with ideas first placed on the mind map then later itemized. The initial 75+ ideas were reduced to 45 distinct problems which could be solved through a number of initiatives. 3. Initiative research was the most prominent portion of the project. Ideas were assessed to determine feasibility and practicality; each was modified accordingly relative to the findings. Assessment included field measurements and notes, intense research through everything from SEPTA employee manuals to 1916 Philadelphia Transportation Plans (held in the Free Library of Philadelphia), discussions with SEPTA employees across all departments in all facilities (everything from management to maintenance and operators), and even conversations with employees at peer agencies (most notably the MTA NYCT). 4 Success and Goals Success in this project is defined as having a net positive benefit to SEPTA customers. In accordance with the 2015–2019 guiding Strategic Business Plan, this shall be measured predominantly as an increase in the metrics contained within “Initiative 2: The Customer Experience.” While not the primary focus, “Initiative 5: Safety & Security” shall also contribute to the success of each project as increased perceptions of safety and security tend to lead to increased customer satisfaction. Finally, to ensure that such goals are achieved in accordance with the goals of the entire authority, the aforementioned benefits will be weighed against the other Key Performance Indicators (since one could theoretically rebuild the entire subway system with marble and granite to improve the customer experience, albeit at an exorbitant and unsustainable cost). Report Organization While each opportunity was fully and thoroughly reviewed, the evaluations themselves are brief and succinct to make the many recommendations easy to digest and understand. These ideas are broken into five distinct subsections: “Problem, Classification, and Idea” detailing the area for improvement and the proposed solution. “Implementation” describes the specific solution and details how it could be implemented within the SEPTA system. “Notes & Graphics” provides any additional information for the reader, including interview notes, photos, and graphical mockups. “Customer Comments” notes any customer feedback relevant to the idea as found from tickets in the Veritas CRM system. “Next Steps” outlines what one should immediately do to evaluate customer opinions, get clearance from the impacted departments, pilot the idea (if applicable), and then roll-out the idea within the SEPTA system. 5 Ideas are further sub-categorized by time-to-implementation, ranging from Immediate Fixes (which could be implemented as early as tomorrow) to Long-Term Solutions. Various project stakeholders were asked to evaluate the report and select their two favorite ideas; these are denoted using the following symbols: ★ Attendees of 7/24/2014 CS&A Extended Staff Meeting ✪ Author (Jeff Kessler) ⍟ Manager
Load more

Recommended publications
  • Transportation Improvement Program and FY2015-2026 Twelve-Year Program
    FY2015-2026 TIP/TWELVE-YEAR PROJECT LISTING MPMS PROJECT TITLE/DESCRIPTION MPMS PROJECT TITLE/DESCRIPTION 14698 US 422 Roadway reconstruction (M2B). 73214 Ardmore Transit Center, high-level platforms, ADA, lighting, 16150 Tookany Cr. Pkwy. over Tookany Cr. shelters, signs, paving. 16214 PA 611 over SEPTA; replace state bridge. 74813 Ambler Pedestrian Sidewalk Improvements. 16216 Pennswood Rd. over Amtrak; replace local bridge. 74815 Upper Gwynedd curb & sidewalk reconstruction. 16239 New Hanover Sq. Rd. over Swamp Cr.; replace state bridge. 74817 PA 263 Hatboro Corridor safety improvements. 16248 Union Ave. over rail; replace local bridge. 74937 Whitemarsh Township Improvements; new curb, bumpouts, ADA ramps, ped x-ings. 16334 PA 73 at Greenwood Ave.; improve intersection. 77183 Conshohocken station improvements, high-level platforms; con- 16396 Church Rd. over NHSL; replace bridge. struct parking garage. 16400 Arcola Rd. over Perkiomen Cr.; replace county bridge. 77183 Modernize Hatboro station, improve accessibility. 16408 Fruitville Rd. over Perkiomen Cr.; replace county bridge. 77183 Jenkintown station, improve station building; high-level plat- FY2015-2018 16484 Edge Hill Rd. over PA 611; replace state bridge. forms, ADA accessibility. 16577 Ridge Pk. reconstruct, widen & upgrade signals Butler Pk. to Phila. 77183 Roslyn Station Improvements, modernize station; provide im- proved accessibility. 16599 PA 320 reconstruct & widen btw Arden & U. Gulph Rds. Transportation Improvement Program 77183 Willow Grove Station Improvements; to station building, high- 16610 Ashmead Rd. over Tookany Cr.; replace local bridge. level platforms, ADA accessibility. 16658 Old Forty Ft. Rd. over Skippack Cr.; replace state bridge. 77211 PA 309 Connector (Ph. 2), new road from Allentown Rd. and FY2015-2026 Twelve-Year Program 16705 Chester Valley Trail Ext.
    [Show full text]
  • FY 2022 Capital Budget and FY 2022-2033 Capital Program Proposal
    FISCAL YEAR 2022 CAPITAL BUDGET and FISCAL YEARS 2022-2033 CAPITAL PROGRAM PROPOSAL Including Reduced Funding Capital Program Scenario FY 2022 CAPITAL BUDGET AND FY 2022-2033 CAPITAL PROGRAM Proposal April 26, 2021 FY 2022 CAPITAL BUDGET AND FY 2022 - 2033 CAPITAL PROGRAM Table of Contents Executive Summary…............................................................................................................. 1 Introduction to SEPTA............................................................................................................ 4 SEPTA Forward - 5-Year Strategic Business Plan…............................................................. 8 Impacts of SEPTA's Capital Program……………………………................................................... 9 SEPTA’s Projects of Significance ……………………………………………....................................... 12 Sources of Capital Funding..................................................................................................... 15 FY 2022 Capital Budget and FY 2022-2033 Capital Program: Current Funding Level Program……..……………………………………............................ 20 Neshaminy Substation Reduced Funding Level Program……...…………………………….................................. 22 Capital Program and Project Descriptions 28 Bridge Program.............................................................................................................. 29 Communications, Signal Systems and Technology..................................................... 34 Financial Obligations.....................................................................................................
    [Show full text]
  • Fiscal Year 2017 Annual Service Plan
    FISCAL YEAR 2017 ANNUAL SERVICE PLAN Service Planning Department 2016 DRAFT COPY TABLE OF CONTENTS INTRODUCTION 1 ANNUAL SERVICE PLAN TIMELINE 2 I. SUMMARY AND LIST OF RECOMMENDED CHANGES 3 II. ANNUAL SERVICE PLAN PROCESS 4 III. EVALUATION PROCESS 5 IV. RECOMMENDED PROJECTS 7 V. NON-RECOMMENDED PROJECTS 8 VI. POST-IMPLEMENTATION REVIEW OF PRIOR YEAR’S CHANGES 21 VII. ANNUAL ROUTE AND STATION PERFORMANCE REVIEW 26 APPENDICES 28 PROJECT MAPS 29 PROJECT COSTS/REVENUE SUMMARY CHARTS 36 COMMUNITY BENEFIT ANALYSIS COMPUTATIONS 39 ANNUAL ROUTE PERFORMANCE REVIEW 42 City Transit 44 Suburban Transit 46 Contract Operations 47 ANNUAL STATION PERFORMANCE REVIEW 48 City Transit 49 Suburban Transit 64 Regional Rail Division 68 Regional Rail Stations 73 INTRODUCTION The Southeastern Pennsylvania Transportation Authority (SEPTA) is pleased to present its Annual Service Plan (ASP) for Fiscal Year 2017. This document describes the service proposals suggested by the general public, government agencies, elected officials and Authority staff, and presents the technical and financial analyses that determine whether the proposals merit implementation. The Plan includes projects for City Transit and Suburban Transit. There are no proposals for Regional Rail. This year marks the 19th Annual Service Plan and its associated planning process. This and the previous efforts reflect SEPTA’s ongoing commitment to improve the performance and productivity of transit routes and regional rail lines through careful measurement of both ridership changes and operating cost based upon a numeric scoring methodology. This method, fully described for each proposal, includes measures for revenues, operating costs, and impacts to existing riders. Additionally, each proposal must meet minimum performance standards, adopted by the SEPTA Board, prior to review within the service plan process.
    [Show full text]
  • Project Listings
    Chapter 9: Project Listings Highway Projects for the FY2021 TIP 8LMW4EKI-RXIRXMSREPP]0IJX&PERO DVRPC FY2021-2024 TIP for PA Final Version Pennsylvania - Highway Program (Status: TIP) Bucks MPMS# 12923 Bristol Road Extension SR:2025 LIMITS US 202 to Park Avenue Est Let Date: 12/8/2022 IMPROVEMENT Roadway New Capacity NHPP: MRPID:119 MUNICIPALITIES: Chalfont Borough; New Britain Borough; New Britain Township FC: 16 AQ Code:2035M PLAN CENTER: Town Center IPD: 14 PROJECT MANAGER: HNTB/N. Velaga CMP: Major SOV Capacity CMP Subcorridor(s): 8G, 12B Provide a two lane extension of Bristol Road from Business Route 202 to Park Avenue. When completed, this improvement will provide a two-lane bypass around Chalfont Borough which will eliminate trips on Business Route 202 and turning movements at the Business Route 202/PA 152 intersection. Project may involve relocation of SEPTA siding track, a bridge across the wetlands, widening the intersection at Bristol Road and Business Route 202 to provide right and left turning lanes, providing maintenance of traffic during construction, redesigning traffic signals and rail road crossing gates at Business Route 202 and Bristol Road extension and coordination with SEPTA. Project CMP (Congestion Management Process) commitments include sidewalks, signal and intersection improvements, turning movement enhancements, and coordination with SEPTA. See DVRPC’s 2016-2017 memorandum on supplemental strategies for details related to this project. TIP Program Years ($ 000) Phase Fund FY2021 FY2022 FY2023 FY2024 FY2025 FY2026
    [Show full text]
  • Norristown Transportation Center Intermodal Study and Concept Plan
    APRIL 2013 and CONCEPT PLAN APRIL 2013 and CONCEPT PLAN The Delaware Valley Regional Planning Commission is The symbol in our logo is adapted from the dedicated to uniting the region’s elected officials, planning official DVRPC seal professionals, and the public with a common vision of and is designed as a making a great region even greater. Shaping the way we stylized image of the live, work, and play, DVRPC builds consensus on Delaware Valley. The outer ring symbolizes the region as improving transportation, promoting smart growth, a whole while the diagonal bar signifies the Delaware River. The two adjoining crescents represent the protecting the environment, and enhancing the economy. Commonwealth of Pennsylvania and the State of We serve a diverse region of nine counties: Bucks, New Jersey. Chester, Delaware, Montgomery, and Philadelphia in Pennsylvania; and Burlington, Camden, Gloucester, and DVRPC is funded by a variety of funding sources including federal grants from the U.S. Department of Mercer in New Jersey. DVRPC is the federally designated Transportation’s Federal Highway Administration Metropolitan Planning Organization for the Greater (FHWA) and Federal Transit Administration (FTA), Philadelphia Region — leading the way to a better future. the Pennsylvania and New Jersey departments of transportation, as well as by DVRPC’s state and local member governments. The authors, however, are solely responsible for the findings and conclusions herein, which may not represent the official views or policies of the funding agencies. DVRPC fully complies with Title VI of the Civil Rights Act of 1964 and related statutes and regulations in all programs and activities.
    [Show full text]
  • SEPTA Announces New Regional Rail Schedules
    Contact: Kelly Greene Public Information Manager SEPTA Announces New Regional Rail Schedules Effective Sunday, January 24; Wilmington/Newark Line Extended PHILADELPHIA (January 20, 2021) – SEPTA is advising customers that some changes are being made to select Regional Rail schedules starting next week. These uPdates will imPact the Chestnut Hill East, Fox Chase, Lansdale/Doylestown, Manayunk/Norristown, Trenton, and Wilmington/Newark Lines. New timetables will go into effect on Sunday, January 24, 2021. Below are some highlights of the upcoming service adjustments: • Wilmington/Newark o SEPTA will reintroduce service to Churchman’s Crossing Station and Newark Station beginning on Monday, January 25, 2021. These train extensions are sponsored by the state of Delaware and will provide public transit options during the closure and reconstruction of Interstate 95 between February 2021 and calendar year 2023. Restore the Corridor Wilmington is a significant DelDOT transportation project along the I-95 corridor in Wilmington that will make the repairs needed to extend highway and bridge life for an additional 30 years. • Manayunk/Norristown o Some trains on the Manayunk/Norristown Line will be cancelled or depart earlier or later than normal due to the following projects: § High level station Platform construction work will continue at Conshohocken Station as part of the Conshohocken Station Improvement Program. This project includes the construction of a new, fully ADA accessible station with additional parking, bike facilities, and passenger shelters. § Construction work for the Norristown Slope Stabilization Project will begin between Miquon Station and Spring Mill Station. This project will help prevent substantial erosion and track washouts, which can cause service delays and/or suspensions.
    [Show full text]
  • Fiscal Year 2022 Operating Budget Proposal
    Southeastern Pennsylvania Transportation Authority FISCAL YEAR 2022 OPERATING BUDGET PROPOSAL July 1, 2021 through June 30, 2022 and Fiscal Years 2023 – 2027 Financial Projections Government Finance Officers Association of the United States and Canada (GFOA) presented a Distinguished Budget Presentation Award to Southeastern Pennsylvania Transportation Authority, Pennsylvania, for its Annual Budget for the fiscal year beginning July 1, 2020. In order to receive this award, a governmental unit must publish a budget document that meets program criteria as a policy document, as a financial plan, as an operations guide, and as a communications device. This award is valid for a period of one year only. We believe our current budget continues to conform to program requirements, and we are submitting it to GFOA to determine its eligibility for another award. i Southeastern Pennsylvania Transportation Authority Board Members Chairman Pasquale T. Deon, Sr. Vice-Chairman Honorable Kenneth Lawrence, Jr. Bucks County Chester County Delaware County Pasquale T. Deon, Sr. Joseph E. Brion, Esquire Thomas E. Babcock John F. Cordisco, Esquire Kevin L. Johnson, P.E. Mark H. Dambly Montgomery County City of Philadelphia Robert D. Fox, Esquire Michael A. Carroll, P.E. Honorable Kenneth Lawrence, Jr. Deborah Mahler Governor’s Appointee Obra S. Kernodle, IV Senate Majority House Majority Leader Appointee Leader Appointee Thomas Jay Ellis, Esquire Honorable Martina White Senate Minority House Minority Leader Appointee Leader Appointee William J. Leonard, Esquire Esteban Vera, Jr. SEPTA Officers General Manager Leslie S. Richards Deputy General Manager - Treasurer Richard G. Burnfield General Counsel Gino J. Benedetti, Esquire Controller to the Board Stephen A.
    [Show full text]
  • 15-082-JHC File 2 of 3
    zone Complete NO Lamp Page 1 of 6 Lamp Line Location Relamped Pk Lot Sub Location Local Fixture Watts Type Base Cnt Fixture Watt Type Base Cnt 1 CCC Broad & Lehigh Facility 9/2/08 Parking Lot Hubble Magna Liter 400 HPS Mogul 9 Hubble Magna Liter 400 HPS Hubble High Mast 1000 HPS 80 0 80 1 CCC Elkins Park Station Parking Lot I/B Kisses 150 HPS Mogul 9 Kisses 150 HPS Hubble Magna liter 400 HPS 589 6 595 1 CCC Elkins Park Station Parking Lot O/B Hubble Magna Liter 400 HPS Mogul 3 Kisses 150 HPS Mogul 12 Hubble Magna Liter 400 HPS Kisses 150 HPS Hubble Magna liter 400 MH 0 0 0 1 CCC Fern Rock Station X Stonco 250 HPS 51 130 181 1 CCC Glenside Station 8/6/09 Parking Lot I/B Hubble Magna Liter 400 HPS Mogul 7 Hubble Magna Liter 400 HPS Stonco 250 MH 0 0 0 1 CCC Glenside Station 8/6/09 Parking Lot O/B Hubble Magna Liter 400 HPS Mogul 3 Hubble Magna Liter 400 HPS Holophane Somerset 100 HPS 31 0 31 1 CCC Jenkintown Staton 8/10/09 Parking Lot Back Holophane Somerset 400 HPS Mogul 22 Holophane Somerset 400 HPS Holophane Somerset 100 MH 0 0 0 1 CCC Jenkintown Staton 8/10/09 Parking Lot Remote Holophane Somerset 400 HPS Mogul 24 Holophane Somerset 400 HPS Holophane Somerset 150 HPS 29 1 30 1 CCC Jenkintown Staton 8/10/09 Parking Lot Station Holophane Somerset 400 HPS Mogul 4 Holophane Somerset 400 HPS Holophane Somerset 150 MH 0 0 0 1 CCC Liberty Yard 8/7/08 Yard High Mast Hubble High Mast 1000 HPS Mogul 24 400 HPS Mogul Hubble High Mast 1000 HPS 400 HPS Holophane Somerset 250 HPS 97 41 138 1 CCC Liberty Yard Parking Lot Hubble Magna Liter 400 HPS
    [Show full text]
  • Restoring Passenger Rail Service to Berks County, PA
    Restoring Passenger Rail Service to Berks County, PA PREPARED FOR: Berks Alliance & Greater Reading Chamber Alliance PREPARED BY: Transportation Economics & Management Systems, Inc. July 2020 Restoring Passenger Rail Service to Berks County, PA Table of Contents TABLE OF CONTENTS II CHAPTER 1 PROJECT OVERVIEW 1-1 1.1 INTRODUCTION 1-1 1.2 PURPOSE AND OBJECTIVE 1-4 1.3 PROJECT SCOPE 1-4 1.4 PROJECT METHODOLOGY 1-5 1.5 FREIGHT RAILROAD PRINCIPLES 1-7 1.6 ORGANIZATION OF THE REPORT 1-9 CHAPTER 2 BACKGROUND FOR THE STUDY 2-1 2.1 HISTORY OF RAIL PASSENGER SERVICES IN READING 2-1 2.2 REVIEW OF PREVIOUS CORRIDOR STUDIES 2-1 CHAPTER 3 SERVICE AND OPERATING PLAN 3-1 3.1 INTRODUCTION 3-1 3.2 TRAIN TECHNOLOGY OPTIONS 3-3 3.3 PASSENGER TRAIN TIMETABLE DEVELOPMENT 3-7 3.4 RAIL CAPACITY NEEDS 3-17 3.5 SUMMARY 3-45 CHAPTER 4 CAPITAL PLAN 4-1 4.1 INFRASTRUCTURE NEEDS 4-1 4.2 EQUIPMENT SCHEDULING AND CAPITAL COST 4-1 4.3 NORFOLK SOUTHERN COMPENSATION 4-1 4.4 EQUIPMENT AND TOTAL CAPITAL COST 4-1 CHAPTER 5 DEMOGRAPHICS, SOCIOECONOMIC AND TRANSPORTATION DATABASES 5-1 5.1 INTRODUCTION 5-1 5.2 ZONE SYSTEM 5-1 5.3 SOCIOECONOMIC DATABASE DEVELOPMENT 5-2 5.4 BASE YEAR TRANSPORTATION DATABASE DEVELOPMENT 5-4 CHAPTER 6 TRAVEL DEMAND FORECAST 6-1 6.1 FUTURE TRAVEL MARKET STRATEGIES 6-1 6.2 TRAVEL DEMAND FORECAST RESULTS 6-4 6.3 MARKET SHARES 6-10 6.4 BENCHMARKS 6-11 CHAPTER 7 OPERATING COSTS 7-1 TEMS, Inc.
    [Show full text]
  • FY 2005 TIP for PA
    DVRPC FY2005-2008 Transportation Improvement Program for Pennsylvania Subregion Final Version Modified after June 2004 Adoption Delaware Valley Regional Planning Commission DVRPC FY 2005 Transportation Improvement Program Pennsylvania Subregion Modified after June 2004 Adoption Pennsylvania Highway Program Delaware Valley Regional Planning Commission DVRPC FY 2005-2008 TIP for PA Final Version Pennsylvania - Highway Program Bucks MPMS# 12782 PA 263, York Road Center Turn Lane AQ Code 2010M Cty Line Rd/ Henry Ave & Roberts/Bristol Roadway and Intersection Improvement Warminster Twp. Provide center left turn lane areas and/or median barriers on Old York Road between County Line Road & Henry Ave. and also between Roberts Road & Bristol Road TIP Program Years ($ 000) Later FYs Phase Fund FY2005 FY2006 FY2007 FY2008 ROW LOCAL 150 CON STU 2,838 CON H-STATE 709 Fiscal Year Total 3,697 0 0 0 0 Total FY 05-08 3,697 MPMS# 12923 Bristol Road Extension AQ Code 2010M US 202 to Park Avenue Two Lane Extension Chalfont Boro., New Britain Boro., New Britain Twp. Provide a two lane extension of Bristol Road (approximately 2000 ft.) from US 202 to Park Avenue. When completed, this improvement will provide a two-lane bypass around Chalfont Borough which will eliminate trips on US 202 and turning movements at the US 202/PA 152 intersection. TIP Program Years ($ 000) Later FYs Phase Fund FY2005 FY2006 FY2007 FY2008 FD H-STATE 1,000 UTL H-STATE 100 ROW HWY 80 ROW H-STATE 20 CON H-STATE 4,000 Fiscal Year Total 1,100 100 0 0 4,000 Total FY 05-08 1,200 MPMS# 12942 Callowhill Road (Bridge) AQ Code S19 Over North Branch of Neshaminy Creek Bridge Replacement New Britain Twp.
    [Show full text]
  • Appendix C: Proposed Passenger Rail Projects (2015-2040)
    Appendix C: Proposed Passenger Rail Projects (2015-2040) Amtrak Acela Locomotive Source: Amtrak APPENDIX C: PROPOSED PASSENGER RAIL PROJECTS (2015-2040) C-1 This page intentionally left blank Table C-1: SEPTA Project List Project Estimated Cost PennDOT Project Description County Number (2015 dollars) District 15407 Modernize Villanova Station $30.6 Delaware 6 Upgrade and replace the Authority’s utility fleet and automotive 59973 service fleet. SEPTA utility vehicles support transit and railroad $9.8 Multi-county 6 operations. Upgrade and replace the Authority’s utility fleet and automotive 59973 service fleet. SEPTA utility vehicles support transit and railroad $13.7 Multi-county 6 operations 60255 Signal Modernization $34.2 Multi-county 6 60540 Gwynedd Valley Station $3.0 Montgomery 6 60540 Lansdale Station Garage $20.0 Montgomery 6 APPENDIX C: 60540 North Wales Station Improvements $3.0 Montgomery 6 60540 Philmont Station Improvements $3.0 Montgomery 6 60540 Fern Rock Transportation Center Complex $77.5 Montgomery 6 Manayunk/Norristown Regional Rail Line Parking Expansion 60540 $27.5 Montgomery 6 P (Conshohocken and other stations) ROPOSED 60540 Noble Station Improvements $53.0 Montgomery 6 60574 Paoli Transportation Multi-Modal Center $56.0 Chester 6 SEPTA system wide Vehicle Overhaul Program provides for P 60582 the systematic replacement or upgrade of systems on SEPTA's $117.3 Multi-county 6 A SSENGER rolling stock. SEPTA system wide Vehicle Overhaul Program provides for 60582 the systematic replacement or upgrade of systems on SEPTA's
    [Show full text]
  • Capital Budget Review
    Memorandum: Capital Budget Review 2016 Capital Budget Review and Suggestions A Memorandum from the SEPTA Youth Advisory Council On behalf of the entire SEPTA Youth Advisory Council, we are pleased to present this report detailing suggestions for the 2016 Capital Budget. The improvements provided herein are designed to benefit both SEPTA and the youth of the Greater Philadelphia region. The YAC’s Operation and Service Evaluation team reviewed the Fiscal Years 2016-2027 Capital Program. The suggestions in this report reflect the views of the entire council, comprised of young transit users ages 16-23; the combination of City of Philadelphia residents and members residing in each of the four suburban Philadelphia (PA) counties provides diverse and valuable insight on millennials’ visions of transit across our region. This memorandum provides insight and constructive commentary to ensure that SEPTA considers one of its most critical service demographics: the future leaders and members of our beloved community. In Service, SEPTA Youth Advisory Council Jeffrey Kessler Anna Stepchin Executive Chair Director of Operation & Service Evaluation William Herzog Haven Thompson Executive Vice Chair Committee Member SEPTA Youth Advisory Council Capital Budget FY ‘16 Proposal Review and Suggestions Table of Contents Overview ................................................................................................................... 3 Strategic Planning and Funding Projections .........................................................................
    [Show full text]