APRIL 2014 Contents the Golden Flight - Air Mandalay Inflight Magazine | April 2014 30
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APRIL 2014 contents The Golden Flight - Air Mandalay Inflight Magazine | April 2014 30 46 management Chief Executive Officer Gary Villiard editorial Editor Thomas Kean Advertising Thinn Sanda Su Hlaing Cho Tun 24 Ei Mon Htin Publishing License Than Thar Htoo Photographers Thomas Kean, Sophia Hyden, Bosco, Aung Htay Hlaing Features Design & Layout Prodigy 12 At the heart of Team Air Mandalay 36 Printing Shwe Zin Printing 16 Thingyan: Washing away the old (0368) 24 Mrauk Oo: The royal capital of Distribution Regulars Air Mandalay Rakhine 60 Destinations 30 A magical moment All rights reserved. No part of this publication may be reproduced or transmitted in any form 66 Offices by any means including electronic or mechanical, Sunset from the temples of Bagan including photocopying, recording or otherwise, 36 Thingaha Ngapali: A new level in luxury 67 Route map without the prior written consent of the publisher. 68 Travel tips 42 Getting to La Source AIR MANDALAY LIMITED 71 Passenger sales agents No. 34, Shwe Taung Gone Avenue, 46 Savour the flavour: Shan Traditional Food Bahan Township, Yangon, Myanmar. 74 Useful numbers Tel: +95-1 525 488, 501 520 54 Your horoscope Fax: +95-1 525 937 16 E-mail: [email protected] Website: www.airmandalay.com A MESSAGE FROM OUR NEW CEO I would like to be the first of the Air Mandalay management to welcome you on board our domestic air service and also to tell you a little bit about our future plans. As you may already know, Air Mandalay Ltd – at the ripe old age of 20 – is the oldest domestic private airline in Myanmar, with a staff of more than 300. It is also the only airline in Myanmar recognised by the European Aviation Safety Agency (EASA). Over its 20 years, Air Mandalay has not only maintained a sterling, zero- accident safety record but also paved the way to a single airline domestic route structure. This means that both foreign and domestic passengers can reach all domestic destinations under a single airline banner: that of Air Mandalay. In the previous decade, due to market pressures and escalating sanctions, Air Mandalay found itself unable to maintain its countrywide route structure and subsequently succumbed to servicing only the most heavily frequented destinations in Myanmar. With the advent of my tenure at Air Mandalay, we began to shift the focus of our airline back to re-establishing our domestic route prominence through the implementation of a new route structure and a fleet expansion program. Therefore, throughout the balance of 2014 and well into 2015, our customers will begin to see a metamorphosis at Air Mandalay as we transition from a concentrated domestic route carrier into a true domestic and regional operator. This overall transformation will include additional ATR turboprops – the backbone of our fleet – as well as new advanced turboprop aircraft to transition us into the jet age and, finally, a totally new regional jet fleet that maintains our promise of Safety, Reliability & Comfort. Commensurate with our fleet and route conversion, our customers will also witness a complete “facelift” for our check-in, gate and lounge facilities. Our ticketing and reservations systems are also being modernised to make travelling on Air Mandalay a more comfortable experience, while our ticketing, refund and advance purchase policies are being relaxed to offer our customers more travelling options at equivalent or lower fares. As the CEO of Air Mandalay, I would like to invite you to bear witness to our reinvigorated commitment to you and to the services you should expect from an airline of Air Mandalay’s stature. We invite you to comment on your experience with us through this email address ([email protected]). My mandate as CEO is to provide you with a world-class experience, while also keeping you safe, comfortable and on time. I fully intend to fulfill my mandate together with the other 300 Air Mandalay employees. Enjoy your journey! Sincerely, Gary J Villiard CEO The Golden Flight | Air Manadalay Inflight Magazine 7 Corporate Profile mingalabar! Corporate Identity Air Mandalay’s logo depicts the mythological royal Hintha bird, which About Us symbolises loyalty, respect for traditional values, stability, good luck and prosperity. Air Mandalay Limited is a joint venture company that was incorporated on 6th October 1994 to operate as Myanmar’s first joint venture airline The colours in our logo are also significant. Yellow represents the and support the country’s tourism industry. numerous golden pagodas found throughout Myanmar, which is often called the Golden Land. Burgundy signifies the colour of our The airline, based in Yangon, has since established itself as a domestic commitment to provide safe, reliable and comfortable flights for our carrier of high standards which operates to all of Myanmar’s main tourist passengers. destinations and commercial hubs. The airline also offers air charter services to destinations both within the country and in the region. Our Fleet Our Crew Air Mandalay’s modern fleet currently In selecting and training our multilingual cabin crew, In September 2010 Air Mandalay added one ATR-72 to its fleet and comprises two ATR-72-212s and one ATR we aim to provide high levels of service consistent with refurbished its existing aircraft. To reflect this step forward for the 42-320, which are all made by EADS of Myanmar’s gentle traditions. Our pilots are trained at company the aircraft livery was also updated to a more modern design. France and Alenia of Italy and ATR facilities and undergo recurrency training every six powered by Canadian-built Pratt & Whitney months. Engineers are trained at both ATR and Pratt Due to the growth of tourism and economic development in Myanmar, engines. All aircraft in Air Mandalay’s fleet & Whitney facilities to ensure the ATR aircraft operated air transportation has become an important contributor to both the and the maintenance facility are inspected by Air Mandalay are always well maintained. country’s economic growth and its infrastructure development. once a year by the Direction Generale de l’Aviation Civile (DGAC) of France. The country is looking to position itself as a major tourism destination capable of handling an increasing number of foreign visitors and Air Mandalay industry will play a vital role in achieving this. 8 The Golden Flight | Air Manadalay Inflight Magazine The Golden Flight | Air Manadalay Inflight Magazine 9 10 The Golden Flight | Air Manadalay Inflight Magazine If I was on the airplane and I was At the heart of thirsty, I would want the attention of the flight attendant as fast as possible. If you have that kind of Team Air Mandalay understanding, it makes it easier to give the best service. During her seven years service as a flight attendant with Air Mandalay, Ma Theingi said she has always enjoyed taking passengers under her wing. Theingi Aung Senior Flight Attendant “We are like teachers. Teachers are always happy when they see Ever wondered who keeps the flights on time and manages the their students doing well under their guidance. We are the same. flight schedule each day? Well, at Air Mandalay, that person If I see our passengers are happy with our service, I am also is Captain Aung Kyaw Soe. He has worked for Air Mandalay happy,” Ma Theingi Aung said, adding that her enjoyment with since the very first day it launched. As Air Mandalay was the her job is “not related to money. first operator of the ATR type aircraft in Myanmar, Captain Aung Kyaw Soe was sent to ATR Training Centre in France. While some might think the job is all coffee, tea and biscuits, she said flight attendants have considerable responsibility. “If “In the operations department I have to make the flight schedule a passenger needs assistance, we are normally the first to according to the rules and regulations of the Department of Civil respond” she added. Aviation DCA by considering what time we want the flights to leave and come back, and where we want the flights to go,” Captain Aung Kyaw Soe Unfortunately not every flight can be smooth for every passenger, Captain Aung Kyaw Soe said. Director Flight Operations but Ma TheingiAung does her best to handle each challenge with professionalism derived from her intense training. “One time, an “We have to manage the human resources to fit the regulations,” elderly foreign passenger lost consciousness during the flight. His he said. family was there and of course they were so worried about him. I quickly laid him down on the floor and gave him oxygen. Luckily, Each day the airline puts together three teams, each including a he recovered after a few minutes. His family was so happy, and I captain and a first officer. was so happy as well.” “We use each airplane utilization of eight hours a day so we have We train the pilots so they are Ma Theingi said she always tries to put herself in the shoes of her to use more than one team a day. And another team is to employ passengers. “If we understand our passengers needs, it makes it ready for any eventuality, no when a captain or pilot is on training or on leave.” easier to provide the needed services.” matter how unexpected. We He said this careful approach to staff management pays off, have developed a three-year noting that the airline has never had an accident, aircraft damage curriculum with the approval or passenger injury since the airline was established. of the Department of Civil Aviation DCA. 12 The Golden Flight | Air Manadalay Inflight Magazine The Golden Flight | Air Manadalay Inflight Magazine 13 Air Mandalay is my second home.