Quality Account 2017-18 To be amongst the best East and North Hertfordshire NHS Trust | Quality Account 2017/18 Page 1 of 62 Contents Part 1: 1a Statement on quality from the Chief Executive 3 1b Our vision 4 1c About us 6 Part 2: 2a Review of quality performance in 2017/18 10 2b Priorities for improvement for 2018/19 24 2c Statements of assurance from the Board 26 2d Performance against national core indicators 36 Part 3: 3a Review against selected metrics: 39 Safety Clinical effectiveness Patient experiences 3b Performance against national requirements 48 3c 7 day services 48 3d Staff 50 Annex 1 Research and development 51 2 Statements from stakeholders 54 3 Statement from Directors 58 4 Statement by Auditors 59 https://www.facebook.com/enherts/ http://twitter.com/enherts https://www.youtube.com/user/Enherts We always appreciate feedback from members of the public. If you’d like to tell us your thoughts on the Quality Account or suggest ideas for items to focus on in the future please let us know. We can be contacted by email
[email protected] East and North Hertfordshire NHS Trust | Quality Account 2017/18 Page 2 of 62 Part 1 1a Statement on quality from the Chief Executive 1b Our vision 1c About us 1a Statement on quality from the Chief Executive 2017/18 has been a year of challenge, change and celebration. The challenges posed by the increasing demand for NHS services are reported regularly in the media. Managing capacity to meet this demand is complex requiring new or different ways of working.