2019 14Th Iberian Conference on Information Systems And

2019 14th Iberian Conference on Information Systems and

Technologies (CISTI 2019)

Coimbra, Portugal

19-22 June 2019

Pages 1-741

IEEE Catalog Number: CFP1903K-POD ISBN: 978-1-7281-1552-8

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*** This is a print representation of what appears in the IEEE Digital Library. Some format issues inherent in the e-media version may also appear in this print version.

IEEE Catalog Number: CFP1903K-POD ISBN (Print-On-Demand): 978-1-7281-1552-8 ISBN (Online): 978-989-98434-9-3 ISSN: 2166-0727

Additional Copies of This Publication Are Available From:

Curran Associates, Inc 57 Morehouse Lane Red Hook, NY 12571 USA Phone: (845) 758-0400 Fax: (845) 758-2633 E-mail: [email protected] Web: www.proceedings.com

TABLE OF CONTENTS

A SOCIETY RULED BY THE IMPACT OF THE SMARTPHONE: INFLUENCE THAT THE USE OF THE SMARTPHONE HAS IN PEOPLE'S DAILY LIVES...... 1 Jorge H. V. Caracol ; Bráulio Alturas ; António Martins

TOOL FOR MONITORING THE GENERAL HEALTH OF PATIENTS IN A RURAL ENVIRONMENT...... 7 André Silva ; Arsénio Reis ; André Sousa ; José Sousa ; João Barroso

CONSTRUCTIVE SCHEME OF ACADEMIC TEXTS: ALGORITHM TO DISCOVER THE MAIN OBJECT, ITS CHARACTERISTICS AND FUNCTIONS ...... 14 Koichi Sanoki ; Ítalo Santiago Vega

OPEN DATA INITIATIVES IN BRAZIL - AN ANALYSIS OF THE PUBLIC ENTITIES PORTALS ...... 21 Cinthya Bittencourt ; Jacinto Estima ; Gabriel Pestana

SPECTRAL FEATURES OF HEALTHY AND PATHOLOGICAL VOICES: RESULTS COMPARISON BETWEEN TWO DATABASES...... 25 Hugo Cordeiro ; Carlos Meneses

ELECTRONIC SURGICAL RECORDS SOLUTION IN OPERATING ROOM...... 31 António Quintal ; Rita Silva ; Álvaro Rocha

INFORMATION AND COMMUNICATION TECHNOLOGIES AND SOCIAL NETWORKS IN TOURISM - THE CASE OF PORTO SANTO ISLAND...... 34 Nídia Natal ; Carlos R. Cunha ; Elisabete Morais

METHOD F2A2P - FLOW OF ARCHITECTURE AND ASSISTANCE FOR PROGRAMS AND PROJECTS MONITORING BY RPC - REUNIONS OF POINT OF CONTROL ...... 40 Altino José Mentzingen De Moraes

ANALYSIS OF THE ISSUES UNDERLYING THE CERTIFICATION OF INVOICING SOFTWARE ...... 46 Nelson Russo ; Leonilde Reis

AIR QUALITY MONITORING SYSTEM WITHIN CAMPUS BY USING WIRELESS SENSOR NETWORKS...... 50 Román A. Lara-Cueva ; Patricia B. Meneses ; Marcelo D. Márquez ; Rodolfo X. Gordillo ; Diego S. Benítez

A COMPARATIVE STUDY ABOUT MOBILE LEARNING WITH GAMIFICATION AND AUGMENTED REALITY IN HIGH EDUCATION INSTITUITIONS ACROSS SOUTH EUROPE, SOUTH AMERICA, AND ASIA COUNTRIES...... 54 Natércia Durão ; Fernando Moreira ; Maria João Ferreira ; Carla Santos Pereira ; Nagaletchimee Annamalai

USE PREFERENCES IN HELP DOCUMENTATION ...... 60 André Barros De Sales ; Eduardo Gabriel Queiroz Palmeira

DESIGN OF INFORMATION SYSTEM ARCHITECTURE FOR THE RECOMMENDATION OF TOURIST SITES IN THE CITY OF MANTA, ECUADOR THROUGH A CHATBOT ...... 66 David Arteaga ; Juan Arenas ; Freddy Paz ; Manuel Tupia ; Mariuxi Bruzza

MULTI-USER VIRTUAL ENVIRONMENTS IN HBBTV...... 72 Joan-Francesc Fondevila-Gascón ; Marc Polo-López ; Sandra Vilajoana-Alejandre ; José-María Lavin-De La Cavada

PROTOTYPE OF SMART COMMUNITY ALARM FOR MONITORING EVENTS AND INCIDENTS RELATED TO CITIZEN SAFETY ...... 76 Lidice Haz ; Ivette Carrera ; Maria Fernanda Molina ; Ginger Viviana Saltos Bernal

ON USING SPECTRAL ESTIMATION FOR FEATURE EXTRACTION OF MICROSEISMS AT COTOPAXI VOLCANO...... 80 Román A. Lara-Cueva ; Diana Aguinaga

RELATIONSHIP BETWEEN SECURITIES THAT MAKE UP THE YIELD CURVE OF THE COLOMBIAN PUBLIC DEBT MARKET...... 86 Juan Cantillo ; Julie Gonzalez ; Mónica Arango ; Manuela Jaramillo

ANALYSIS AND COMPARISON OF CRYPTOGRAPHIC ALGORITHMS APPLIED TO IOT ...... 93 Valtensir L. Junior ; Gabriel A. D. Miranda ; Kênia C. Gonçalves ; Carlos A. Silva

QUALITY MANAGEMENT SYSTEM BASED ON THE ISO 9001:2015: STUDY CASE OF A COACHWORK COMPANY ...... 99 Tigre-O. Franklin ; Edith Elena Tubón-Núñez ; Sandra Carrillo ; Jorge Buele ; Salazar-L. Franklin

ARCHITECTURE AND BUILDING ENGINNERING EDUCATIONAL DATA MINING. LEARNING ANALYTICS FOR DETECTING ACADEMIC DROPOUT...... 105 David Simon ; David Fonseca ; Silvia Necchi ; Mónica Vanesa-Sánchez ; Carles Campanya

APPLICATION OF SOCIAL NETWORK ANALYSIS (SNA) IN A COMMUNITY OF USERS OF AN ENTERPRISE RESOURCE PLANNING (ERP) SYSTEM ...... 111 Wagner Furtado Canto ; Nilton Cesar Furtado Canto

INTERACTIVE TELEVISION AND SECOND-SCREEN DEVICES: PRESENTATION STRATEGIES FOR NOTIFICATIONS...... 117 Filipa Cunha ; Telmo Silva ; Rita Oliveira

ANALYSIS OF USER INTERACTION IN THE SCHEDULE OF CONSULTANTATIONS AND EXAMS VIA SMARTPHONE ...... 121 Inês Mártires ; Gabriel Pestana ; Carlos Rosa

MODEL FOR PERFORMANCE EVALUATION OF WEB SERVICE IN CLOUD ON IMAGE CONSUMPTION ON MOBILE DEVICES...... 129 Rosangela Maria De Melo ; Vicente De Paulo F. Marques Sobrinho ; Maria Clara Dos Santos Bezerra ; Josilene Almeida Brito ; Ivanildo José De Melo Filho ; Igor Oliveira Costa ; Eliomar Gomes Da Costa ; Fábio Denilson De Oliveira Feliciano

TECHNOLOGICAL ACCEPTANCE MODEL (TAM) USING AUGMENTED REALITY IN UNIVERSITY LEARNING SCENARIOS ...... 136 Wilma Lorena Gavilanes López ; Maria José Abásolo ; Blanca Rocio Cuji ; Gladys Lorena Aguirre Sailema

AGING AND TECHNOLOGY: CHALLENGES OF THE 21ST CENTURY...... 142 Gina Páscoa ; Henrique Gil

JAVASCRIPT MULTIMEDIA GAME: SPACE LETTERS - A JOURNEY THROUGH THE VOICE...... 148 Pedro Beça ; João Brandão ; Maria Nolasco ; Mariana Martins ; Mariana Azevedo ; Letícia Caldas Teixeira ; Catarina Oliveira ; Marisa Lousada

THE IMPACT OF VIDEO VERSUS TEXT REVIEWS ON CONSUMER INTENTION TO PURCHASE...... 153 P. Albano ; J. Guerreiro ; P. Rita

TOWARD A MODEL BASED ON GAMIFICATION TO INFLUENCE THE PRODUCTIVITY OF SOFTWARE DEVELOPMENT TEAMS ...... 158 Liliana Machuca-Villegas ; Gloria Piedad Gasca-Hurtado

MODEL TO EVALUATE QUALITY OF EXPERIENCE TO IPTV SERVICE ...... 164 Juan Carlos Cuellar ; Arciniegas H. Jose Luis ; Jesus Hamilton Ortiz

A NOVEL ENERGY-EFFICIENT MACHINE TO COMPRESS INORGANIC RESIDUES IN ECO-BRICKS AS A SUSTAINABLE CONSTRUCTION STRATEGY FOR LOW-COST HOUSING...... 170 Carlos Arredondo-Orozco ; Mario Luna-Delrisco ; Sebastian Villegas-Moncada ; Mauricio González-Palacio ; Carlos Arrieta- González ; Jenny Cuatindioy-Imbachi ; Johnny Aguirre-Morales ; Felipe Quintero-Suarez

CONTRIBUTE FOR AN ONTOLOGY FOR SMART HOMES AND THEIR CONVERSATIONAL ASSISTANTS...... 176 Maksym Ketsmur ; Nuno Almeida ; António Teixeira ; Samuel Silva

INNOVATION INDICATORS FOR EDUCATIONAL SOFTWARES...... 182 Rafael Santos Barbosa ; Ricardo André Cavalcante De Souza

E-GOVERNMENT - QUALIFIED DIGITAL SIGNATURE CASE STUDY ...... 188 Cátia Sofia Gaio Rito ; Maria Beatriz Piedade ; Maria Eugénio Lucas

MACHINE LEARNING TECHNIQUES APPLIED TO PREDICT THE PERFORMANCE OF CONTACT CENTERS OPERATORS ...... 194 Evandro Lopes De Oliveira

COMPARATIVE STUDY OF SOFTWARE-DEFINED NETWORKING (SDN) TRAFFIC CONTROLLERS...... 198 Gonçalo Pereira ; José Silva ; Pedro Sousa

A P2P OVERLAY SYSTEM FOR NETWORK ANOMALY DETECTION IN ISP INFRASTRUCTURES ...... 204 Miguel Silva ; Ricardo Mendonça ; Pedro Sousa

AN APPROACH TO THE CHARACTERISTICS OF CYBERMEDIA IN ECUADOR ...... 210 Diana Rivera-Rogel ; María Isabel Punin Larrea ; Ketty Daniela Calva Cabrera

TECNOLOGY READINESS INDEX: AN EMPIRICAL STUDY IN CHILE ...... 216 Elizabeth E. Grandón ; Sergio Araya ; Patricio Ramirez-Correa ; Jorge Alfaro-Pérez

OPEN SOURCE BUSINESS INTELLIGENCE ON A SME: A CASE STUDY USING PENTAHO ...... 220 Nuno Leite ; Isabel Pedrosa ; Jorge Bernardino

TRILHO VERDE: ENHANCING FIELD TRIPS WITH MOBILE LEARNING ...... 226 Ana Paula Silva ; Fernando Reinaldo Ribeiro ; Rute Matos ; Arlindo Silva ; Isabel Vieira ; Paula Beato

A REFERENCE MODEL FOR PERSONAL PROCESS MANAGEMENT (PPM) SYSTEMS ...... 232 Sercan Oruç ; P. Erhan Eren ; Altan Koçyigit

NCRYPTR: A SYMMETRIC AND ASYMMETRIC ENCRYPTION APPLICATION ...... 238 Gonçalo Ribeiro ; Marin Grabovschi ; Mário Antunes ; Luís Frazão

PROFILING THE TWO MOST POPULOUS GENERATIONS OF THE PIIGS COUNTRIES IN THE WORKPLACE BASED IN ONLINE CONSUMPTION OF CULTURAL CONTENTS ...... 244 Graça Trindade ; Raul M. S. Laureano

ON INTELLIGENT, AUTONOMOUS AND COLLABORATIVE AGENTS TO MANAGE INTERNET ROUTING DOMAINS...... 250 Juliao Braga ; Joao Nuno Silva ; Patricia Takako Endo ; Nizam Omar

DESIGN RECOMMENDATIONS FOR THE DEVELOPMENT OF VIRTUAL REALITY FOCUSING ON THE ELDERLY...... 254 Artur Martins Mol ; Rômulo Santos Silva ; Lucila Ishitani

EXPERIENCIAS EXITOSAS DE ENSEÑANZA DE PROGRAMACIÓN Y ROBÓTICA EN EDUCACIÓN BÁSICA Y MEDIA ...... 260 María Clara Gómez-álvarez ; Liliana González Palacio ; Bell Manrique-Losada ; Bryan Villada ; Sebastián Arbeláez

HERBERT SIMON'S DECISION-MAKING MODEL WITH A META-DECISION AND ITS IMPACT ON BUSINESS INTELLIGENCE SYSTEMS...... 266 Ivo Dias De Sousa ; Bráulio Alturas

INCREASING INFORMATION SYSTEMS AVAILABILIY THROUGH ACCURACY, AWARENESS, COMPLETENESS AND MANAGEABILITY OF ITSM ...... 270 Sergio Varga ; Gilmar Barreto ; Paulo D. Battaglin

LOWCOST SYSTEM ARCHITECTURE FOR MONITORING ENVIRONMENTAL PARAMETERS IN CIRCULATING AUTOMOTIVE ROADS...... 274 João Costa ; Cristina Wanzeller ; Daniel Albuquerque ; Filipe Caldeira ; Paulo Tomé ; Pedro Martins

JOGANDO POKÉMON GO: A REALIDADE AUMENTADA NOS TELEMÓVEIS...... 279 Ivo Dias De Sousa ; Bráulio Alturas

CORPORATE MEMORY IN THE LEAN CONTEXT: PREVENTING SHORT- AND LONG-TERM INFORMATION LOSS...... 281 Nuno Sobral ; Beatriz Rodrigues ; Cláudia Serra ; Nuno Bastos ; Adriana Gomez ; Catarina Mequita ; Maria Oliveira ; Tiago Pacheco ; Ivo Pinheiro ; Lúcia Silva ; Senhorinha Teixeira ; José Dinis-Carvalho

INNOVATIVE EDUCATIONAL ENVIRONMENTS VS REGULAR CLASSROOMS: ANALYSIS OF PEDAGOGICAL DYNAMICS AND LEARNING ACTIVITIES ...... 286 Patrícia Baeta ; Neuza Pedro

GUARD@LIS: A NEW AUGMENTED REALITY MOBILE APPLICATION FOR BIRDWATCHING ...... 292 José Afonso Condeixa Venâncio ; Anabela Marto ; Alexandrino Gonçalves ; Nuno Rodrigues ; Rita Ascenso

DETERMINATION OF COMPATIBILITY BETWEEN ACTIVITIES ACCORDING EU GENERAL DATA PROTECTION REGULATION: AN INITIAL STUDY...... 298 António Gonçalves ; Anacleto Correia

USE OF COMPUTATIONAL VISION AND UAVS IN LIVESTOCK: A LITERATURE REVIEW...... 305 Fabricio De Lima Weber ; Maria Istela Cagnin ; Débora Maria Barroso Paiva ; Vanessa Aparecida De Moraes Weber ; Sérgio Raposo De Medeiros ; Rodrigo Da Costa Gomes ; Hemerson Pistori

SOLVING THE REGENERATOR LOCATION PROBLEM USING BIOINSPIRED ALGORITHMS ...... 312 Pedro Ferreira ; Rodrigo Pessoa ; Anabela Bernardino ; Eugenia Bernardino ; Beatriz Piedade

EXPLORING THE RELATIONSHIP BETWEEN KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL PERFORMANCE IN EDUCATIONAL ORGANIZATIONS...... 318 Sergio Araya-Guzmán ; Claudio Salgado Jiménez ; Elizabeth E. Grandón Toledo ; Patricio Ramírez-Correa ; Jorge Alfaro-Pérez

READABILITY OF WEB CONTENT: AN ANALYSIS BY TOPIC...... 322 Hélder Antunes ; Carla Teixeira Lopes

AUTONOMOUS AND PERSONALIZED GUIDE FOR TOURISM SUPPORT...... 326 João Cardoso ; Fernando Ribeiro ; José Metrôlho

WE ARE GOING ON ADVENTURES! GAMIFYING A UNIT WITH MOODLE...... 332 Adelaida M. Delgado Domínguez

EXPLORING THE RELATIONSHIPS BETWEEN EXECUTIVE MANAGEMENT, SUCCESS OF INFORMATION SYSTEMS AND PERFORMANCE IN EDUCATIONAL ORGANIZATIONS ...... 339 Sergio Araya-Guzmán ; Rubén González Pereira ; Elizabeth E. Grandón Toledo ; Patricio Ramírez-Correa ; Jorge Alfaro-Pérez

COMPUTER VISION APPROACHES TO WASTE CONTAINERS DETECTION...... 343 Miguel Valente ; Hélio Silva ; João M. L. P. Caldeira ; Vasco N. G. J. Soares ; Pedro D. Gaspar

COMPARING THE EFFORT AND EFFECTIVENESS OF AUTOMATED AND MANUAL TESTS: AN INDUSTRIAL CASE STUDY...... 347 Ignacio Dobles ; Alexandra Martínez ; Christian Quesada-López

ARCHITECTURE PROPOSAL OF HELP DESK BASED ON THE FRAMEWORK ITIL 3.0 ...... 353 Lorena Elizabeth Conde-Zhingre ; Pablo Alejandro Quezada-Sarmiento ; Wilmar Hernandez

PRO2S - SYSTEM FOR THE PROTECTION AND MONITORING OF THE ELDERLY AND MENTALLY I11 IN OUTDOOR ...... 359 José P. Lousado ; Sandra Antunes

OPEN DATA GOVERNMENT IN EQUADOR. ASSESING INFORMATION PROVIDE IN WEB PORTALS OF LOCAL AND REGIONAL LEVEL...... 364 Patricia Henríquez-Coronel ; Claudia Zambrano-Yépez ; Jennifer Bravo-Loor ; María José Pinargote Vera

DEVELOPMENT OF ACCESSIBLE WEBSITE AS SUPPORT FOR PEOPLE WITH VISUAL DISCAPACITY ...... 370 Fabian Blanco Garrido ; Fredys A. Simanca ; Pablo E. Carreño ; Mauricio Alonso Moncada

RELATION BETWEEN DEATHS DUE TO FALL IN THE ELDERLY POPULATION AND ASSOCIATED RISK FACTOR ...... 376 Sérgio De Vasconcelos Filho ; Cristine Martins Gomes De Gusmão

SOCIAL INNOVATION FROM KNOWLEDGE MANAGEMENT...... 382 Gabriela Carvalho Ribeiro ; Raphael Franklin Fontes De Oliveira ; Ricardo André Cavalcante De Souza

FUNDING FOR ACADEMY PROJECTS: VISION OF BRAZIL AND WORLD ...... 388 Gilka Rocha Barbosa ; Cristine Martins Gomes De Gusmão ; Hermano Perrelli De Moura

RESISTENCE IN SOFTWARE PROCESS IMPROVEMENT: A CLASSIFICATION PROPOSAL OF CAUSES, RESISTANCE MODELS AND GAMIFICATION...... 394 N/A

BRINGING A MICRO ENTERPRISE TOWARDS THE ISO 29110...... 400 William Lopez ; Walter Bernuy ; Brian Pando

OBJECT DETECTION APPLICATION AND VIOLA JONES ALGORITHM FOR THE DEVELOPMENT OF A DATABASE IN ALZHEIMER'S PATIENTS ...... 406 David Ricardo Castillo Salazar ; Héctor Fernando Gómez Alvarado ; Cesar Byron Guevara Maldonado ; Laura Lanzarini

E-LEARNING PLATFORMS: DIGITAL HUMANITIES...... 413 Marcelo Mendonça Teixeira ; Cristiane Domingos de Aquino ; Marcos Vinícios S. de Alcântara ; Anderson Sena dos Santos ; Jaziel Victor de Souza ; Cícero Antônio de Morais ; Wellington Pereira dos Santos ; André Correia dos Santos ; Edmar da Silva Medeiros ; Marcos Flávio da Silva Costa

IDENTIFYING IMPLIED SECURITY REQUIREMENTS FROM FUNCTIONAL REQUIREMENTS: A REPLICATION ON THE USE OF SECURITY REQUIREMENTS TEMPLATES...... 419 Andrés Martínez ; Marcelo Jenkins ; Christian Quesada-López

THE PERFORMANCE OF QOS IN WIRELESS SENSOR NETWORKS ...... 426 Néstor Zamora Cedeño ; Orlando Philco Asqui ; Emily Estupiñan Chaw

BUSINESS INTELLIGENCE AND BIGDATA ...... 430 Margarita Ramírez Ramírez ; Sergio Octavio Vázquez Núñez ; Esperanza Manrique Rojas ; Hilda Beatriz Ramírez Moreno

WEB-BASED VIRTUAL REALITY WITH A-FRAME: EVALUATING THE DEVELOPMENT EFFORT ...... 436 Solange Gomes Santos ; Jorge C. S. Cardoso

PROPOSAL AND DESIGN OF DIGITAL BOOKLET THROUGH UNIVERSITY EXTENSION ACTIVITIES...... 438 Cristine Martins Gomes De Gusmão

THE COMPLEXITY OF COMMENTS FROM SENEGALESE ONLINE PRESSES FACE WITH OPINION MINING METHODS...... 444 Lamine Faty ; Marie Ndiaye ; Ibrahima Diop ; Khadim Drame

ASSISTED NAVIGATION TOOLS FOR PEOPLE WITH REDUCED MOBILITY: A PROTOTYPE FOR THE SANTIAGO CAMPUS OF THE AVEIRO UNIVERSITY...... 450 Pedro Martins ; Ciro Martins ; Luís Jorge Gonçalves

SMART GOVERNANCE IN EUROPEAN SMART CITIES ...... 456 Maria do Rosário Matos Bernardo

THE BEHAVIOR DRIVEN DEVELOPMENT APPLIED TO THE SOFTWARE QUALITY TEST: A CASE STUDY APPLIED TO THE PROMOTION OF SPORTS FINANCING IN BRAZIL ...... 462 Maria Gerliane Cavalcante ; José Iranildo Sales

A PERCENTILE MULTI-VERSE OPTIMIZER ALGORITHM APPLIED TO THE KNAPSACK PROBLEM...... 466 Matias Valenzuela ; Pamela Valenzuela ; Camilo Cáceres ; Lorena Jorquera ; Hernan Pinto

OS PERSONAL LEARNING ENVIRONMENTS...... 474 Ivanildo José de Melo Filho ; Luma da Rocha Seixas ; Fábio Denilson de Oliveira Feliciano ; Rosangela Maria de Melo ; Josilene Almeida Brito ; Alex Sandro Gomes

EMOTION ANALYST: A MOBILE APP FOR SUGGESTING ACTIVITIES WITH BASIS ON THE USER'S MOOD ...... 479 Marta de Sousa Cruz Amado Carvalho ; Ricardo Silva Domingues ; Rodrigo Silva Alves ; Carlos Fernando de Almeida Grilo ; José Carlos Bregieiro Ribeiro

THE MATURITY AND EFFICIENCY OF IT GOVERNANCE PROCESSES BASED ON COBIT 5: A CASE OF A HEALTH SECTOR ORGANIZATION IN PORTUGAL...... 486 Yolanda Tatiana Sebastião Carolino ; Sérgio Rodrigues Nunes

ASSISTANCE APPLICATION OF PEOPLE WITH COGNITIVE DISABILITIES IN TASKS FOR THEIR SOCIAL INCLUSION ...... 493 Luis Cuascota ; Lizeth Guevara ; Rodrigo Cueva ; Freddy Tapia ; Graciela Guerrero

EVALUATING A MODEL-BASED SOFTWARE TESTING APPROACH IN AN INDUSTRIAL CONTEXT: A REPLICATED STUDY ...... 500 Ana Berdasco ; Alexandra Martínez ; Christian Quesada-López

ANALYSIS AND ESTIMATION OF PASSENGER DROP-OFF POINT IN PUBLIC TRANSPORT SYSTEMS - CASE STUDY: MONTEVIDEO-URUGUAY ...... 507 Helena Garbarino-Alberti ; Eliana Clavijo

INTEGRATION OF BUSINESS INTELLIGENCE WITH E-COMMERCE ...... 513 Tânia Ferreira ; Isabel Pedrosa ; Jorge Bernardino

THE ROLE OF VISUAL AESTHETICS IN THE ACCEPTANCE OF INFORMATION SYSTEMS ...... 519 Germán Morales-Loyola ; Jorge Alfaro-Pérez ; Patricio Ramírez-Correa ; Elizabeth E. Grandón ; Sergio Araya-Guzmán

STARTPROJECT: PROJECT MANAGEMENT MODEL. A STUDY CASE...... 523 Ricardo García ; Ximena Guerrón ; Geovanny Conrado ; Fabián De La Cruz ; Patricia Quiroz-Palma ; Daysi Soto

FREE AND OPEN SOURCE BIBLIOMETRIC STUDY ...... 530 Domingos Silva ; Manuela Aparicio ; Carlos J. Costa

MOBILE ALZHE_ALERT: APP FOR CALCULATING THE PROBABILITY OF SUFFERING ALZHEIMER'S DISEASE...... 536 Beatriz Sainz de Abajo ; Isabel de la Torre Díez ; Sergio Hernández Bueno ; Rodrigo Méndez Sanz ; Miguel López Coronado

MLV-VIEWER: MULTI-LEVEL VISUALIZATION IN DECISION SUPPORT SYSTEMS PROTOTYPE...... 541 Carlos Manuel Oliveira Alves ; Manuel Pérez Cota ; María Díaz Rodríguez ; Miguel Ramón González Castro

DIGITAL ATTITUDE IN UNIVERSITY TEACHERS AND EMERGING FACTORS: A CASE STUDY IN THE COLOMBIAN CONTEXT FOR THE IMPLEMENTATION OF MOOC COURSES TYPE - DIGITAL ATTITUDE IN UNIVERSITY TEACHING ...... 548 Óscar Andrés Cuéllar Rojas ; David Alberto García Arango ; Jorge Eliécer Villarreal Fernández ; Dany Esteban Gallego Quiceno ; Camilo Andrés Echeverri Gutiérrez ; César Felipe Henao Villa

REPRESENTATION FOR A PROTOTYPE OF RECOMMENDATION SYSTEM OF OPERATION MODE IN COPPER MINING...... 554 Manuel Saldaña ; Víctor Flores ; Norman Toro ; Claudio Leiva

WEB PLATFORM TO SUPPORT MULTIDIMENSIONAL ASSESSMENT OF HUMAN FUNCTIONING...... 558 Verónica Pacheco Rocha ; Joaquim Sousa Pinto

WEB PLATFORM FOR THE CODIFICATION OF OBSERVATIONS AND CLINICAL INTERVENTIONS ACCORDING TO THE INTERNATIONAL CLASSIFICATION OF FUNCTIONING, DISABILITY AND HEALTH ...... 564 Ana Mendes ; Joaquim Arnaldo Martins ; Nelson Pacheco Rocha

IS IT A LAY OR MEDICO-SCIENTIFIC CONCEPT? AUTOMATIC CLASSIFICATION IN TWO LANGUAGES...... 570 Paulo Miguel Santos ; Carla Teixeira Lopes

LEARNING PROGRAMMING USING EDUCATIONAL ROBOTICS ...... 574 Joao Tiago Aparicio ; Sergio Pereira ; Manuela Aparicio ; Carlos J. Costa

AGILE PROCESS OPTIMIZATION: AN APPROACH USING THE CMMI AND GQM ...... 580 Filipe Rainho ; Jorge Barreiros

PLAN FOR AUTOMATIC ADAPTATION OF NAO ROBOTS TO SLIPPERY FLOORS ...... 586 G. Franco ; A. Coimbra ; M. Crisóstomo ; João P. Ferreira

CHATPY: CONVERSATIONAL AGENT FOR SMES - A CASE STUDY...... 590 Patricio Pérez ; Fabian De-La-Cruz ; Ximena Guerrón ; Geovanny Conrado ; Patricia Quiroz-Palma ; Winther Molina

SPECTRAL AND SPATIAL ASSESSMENT OF THE IKONOS IMAGES FUSION, USING THE PRINCIPAL COMPONENTS, BROVEY TRANSFORM AND MULTIPLICATIVE ...... 596 Javier Medina ; Laura Becerra González ; Erika Upegui

ARCADE PLATFORM IN EDUCATION: ANALYSIS THE IMPACT OF A PREPARATION GAME FOR THE ENEM ...... 602 Matheus Lorenzato Braga ; Victor Martins De Sousa

MODEL FOR RISK ASSESSMENT IN DAMS WITH FUZZY SETS APPLICATION ...... 606 Sérgio R. Leite ; Ricardo M. Chaim ; Simone Borges S. Monteiro

THE PROCEDURE FOR PROCESSING IMAGES FROM A LOW-COST UAV: THE CASE OF MONITORING LANDSCAPE CHANGES...... 614 Pavel Sedlák ; Jitka Komárková ; Oldřich Mašín ; Jakub Jech

DATA COLLECTION IN SDN NETWORKS WITH CONTEXTUAL ANALYSIS...... 618 Constantino J. Miguel ; Francisco J. B. V. Neto ; Jorge A. Santos ; Paulo N. M. Sampaio

TEACHING AND LEARNING WITH DIGITAL MEDIA...... 624 Marcelo Mendonça Teixeira ; Cristiane Domingos De Aquino ; Anderson Sena Dos Santos ; Jaziel Victor De Souza ; Cícero Antônio De Morais ; Jhonatas Do Ramo Silva ; Marcelo Manoel Dos Santos Miranda ; Lucas Urbano Da Silva ; Ávaro Rocha

SENTIMENT ANALYSIS IN ONLINE REVIEWS CLASSIFICATION USING TEXT MINING TECHNIQUES...... 630 M. Águeda ; P. Rita ; P. Guerreiro

NIESIM: A SOFTWARE FOR ESTIMATING THE VALUE OF INFORMATION IN MOBILE NETWORKS ...... 636 António Mendes ; Pedro Godinho

CODEFLEX: A WEB-BASED PLATFORM FOR COMPETITIVE PROGRAMMING...... 642 Miguel Brito ; Celestino Gonçalves

PRIORITIZATION OF PROCESSES FOR IT GOVERNANCE IMPROVEMENT - CASE STUDY FOR DPU / BRAZIL...... 648 Ana Paula Bernardi da Silva ; Pedro Londe ; Mestrado em Governança ; Rogério Gravina ; Maristela Terto de Holanda ; Aletéia P. F. Araúdo ; Rafael T. de Sousa

DATA QUALITY PROBLEMS IDENTIFIED IN THE BIOCLIMATIC DATA COLLECTION PROCESS - A SURVEY...... 654 Wesley L. Barbosa ; Solange N. Alves-Souza ; Pedro Correa-Pizzigatti ; Luiz S. DeSouza

SOCIAL INTERACTIONS BETWEEN NON-PROFIT ORGANIZATION AND KEY STAKEHOLDERS - USING AN OMNI-CHANNEL COMMUNICATION STRATEGY INFLUENCE ON THE LOYALTY OF EPISODIC VOLUNTEERS? ...... 661 Vanessa Mato-Santiso ; Marta Rey-García ; María José Sanzo-Pérez

A CUSTOM AND DYNAMIC GAME USING GAMIFICATION TECHNIQUES TO CHILDREN FROM 4 TO 5 YEARS OLD: IMPROVE ENGLISH LANGUAGE LEARNING PROCESS...... 666 Renato Toasa ; Esteban Burbano ; Alexandra Constante ; Lesly Hidalgo ; Flavio Morales

SITUATIONS ABOUT TELEMEDICINE IN COLOMBIA: BETWEEN THE LEGAL AND THE LEGITIMATE - TELEMEDICINE IN COLUMBIA...... 671 José Antonio García Pereáñez ; David Alberto García Arango ; César Felipe Henao Villa ; Jovany Arley Sepúlveda Aguirre ; Luis Fernando Garcés Giraldo ; Marco Aurelio ; Mejía Cardona

EVALUATION OF NEW GENERATION COMMUNICATION TECHNOLOGIES FOR DEPLOYMENTS IN RURAL EXPLOITATION...... 677 Hernán Torres-Carrión ; Renato Torres-Carrión

GOVERNANCE OF SOCIAL NETWORKS IN THE EDUCATIONAL CONTEXT ANALYZED THROUGH POWER BI: CASE STUDY STUDENTS BELONGING TO THE PIO JARAMILLO ALVARADO INSTITUTION ...... 683 Estela Maria Macas Ruiz ; Wayner Xavier Bustamante Granda ; Diego Andrés Tinitana Ortega ; Rommel Vicente Torres Tandazo

A PERFORMANCE STUDY ON DIFFERENT DATA LOAD METHODS IN RELATIONAL DATABASES...... 689 Pedro Martins ; Filipe Sá ; Cristina Wanzeller ; Maryam Abbasi

APP FOR INCLUSIVE TOURISM: A CASE STUDY ...... 695 Ricardo Serra ; José Metrôlho ; Fernando Ribeiro

PLANNING A TRIP ONLINE: THE PORTUGUESE TOURIST ...... 701 Gonçalo Valente ; Cláudia Leite ; Miguel Cardoso ; Ana Laura Martins ; Fernando Moreira ; Manuel Au-Yong-Oliveira

PERFORMANCE OF HASH FUNCTIONS IN BLOCKCHAIN APPLIED TO IOT DEVICES ...... 707 Jéssica Ferreira ; Mário Antunes ; Mykyta Zhygulskyy ; Luís Frazão

CALCULATION OF VISIBLE SPECTRAL INDICES FROM UAV-BASED DATA: SMALL WATER BODIES MONITORING...... 714 Ivana Cermakova ; Jitka Komarkova ; Pavel Sedlak

DEVELOPMENT OF EDITORIAL MODELS APPLYING AUGMENTED REALITY FOR CHILDREN'S LEARNIN...... 719 Carlos Marcelo Borja Galeas ; César Guevara Maldonado

ROUTES GENERATION FOR SELECTIVE COLLECTION OF URBAN WASTE USING VOLUNTEERED GEOGRAPHIC INFORMATION ...... 726 Vitor E. C. Dias ; Vinícius G. Sperandio ; Jugurta Lisboa-Filho

DEVELOPMENT OF READING COMPETENCE IN NURSING STUDENTS AT THE REGIONAL AUTONOMOUS UNIVERSITY OF THE ANDES UNIANDES, THROUGH TICS...... 732 Roberto López ; Ramiro Delgado ; Christian Ubilluz ; Silvana Yacchirema

REVIEW OF LITERATURE WITH SUPPORT OF WEBQDA SOFTWARE...... 736 Lucimara Fabiana Fornari ; Isabel Pinho ; António Pedro Costa

MODELLING OF STABILITY OF WIRELESS SENSOR NETWORK CONTROL SYSTEMS IN CASE OF UNCERTAINTY ...... 742 Aleksejs Jurenoks ; Svetlana Jurenoka

THE AUGMENTED REALITY IN LISBON TOURISM: PROPOSAL FOR A AR TECHNOLOGY ADOPTION MODEL ...... 748 João Neto Azevedo ; Bráulio Alturas

BRIDGE STRENGTHENING BY CONVERSION TO TIED-ARCH USING DRAGONFLY ALGORITHM...... 752 Felipe Lagos ; Broderick Crawford ; Ricardo Soto ; José Lemus-Romani ; Gino Astorga ; Agustín Salas-Fernández ; José-Miguel Rubio

BLOCKCHAIN IN COLLABORATIVE ECONOMY BUSINESS MODELS: A COMPARATIVE CASE STUDY...... 757 Fernando Belezas ; Manuel Au-Yong-Oliveira ; Frederico Branco ; Ramiro Gonçalves

LEARNING ANALYSIS OF MOBILE JAVASCRIPT FRAMEWORKS ...... 764 Hugo Brito ; Álvaro Santos ; Jorge Bernardino ; Anabela Gomes

MOBILE DEVELOPMENT IN SWIFT, JAVA AND REACT NATIVE: AN EXPERIMENTAL EVALUATION IN AUDIOGUIDES...... 770 Hugo Brito ; Álvaro Santos ; Jorge Bernardino ; Anabela Gomes

COCREATION OF ADAPTATIVE COMPONENTS FOR A VIRTUAL PLATFORM BASED ON LEARNING STYLES...... 776 Liliana González-Palacio ; Jenny Cuatindioy ; Mauricio González-Palacio ; Mario Luna ; Héctor Jairo Ortiz Pabóna ; Jorge Alberto Bedoya

INFORMATION AND COMMUNICATION TECHNOLOGIES AND THEIR RELATIONSHIP WITH ACADEMIC PERFORMANCE IN HIGHER EDUCATION ...... 782 Mariuxi Pardo-Cueva ; Laura Magali Chamba-Rueda ; Julio Rios-Zaruma ; Angel Higuerey Gómez

BOTNETS DETECTION IN DNS LOGS USING MACHINE LEARNING...... 788 Félix Fernández-Peña ; Adrián Zurita-Amores

DATABASE ADMINISTRATION: A CASE STUDY AT PUBLIC DEFENDER OF THE UNION IN BRAZIL ...... 793 Paulo L. Sebba ; Rafael T. de Sousa ; Maristela Holanda ; Aletéia P. F. Araújo ; Ana Paula Bernardi da Silva

GPON AS A CONTRIBUTION TO THE CONSTRUCTION OF SMART CITIES ...... 798 Lorena Elizabeth Conde-Zhingre ; Wilmar Hernandez ; Pablo Alejandro Quezada-Sarmiento ; Carlos P. Navarro-Peñaherrera

CLOUD COMPUTING AND AFFECTIVE COMPUTER APPROACH ON DEVELOPMENT PROGRAMMING SKILLS...... 804 Pablo Alejandro Quezada-Sarmiento ; Santiago Mengual-Andrés

PLATFORM FOR UNIVERSITY TEACHING APPLYING COMPUTATIONAL THINKING AT THE ARMED FORCES UNIVERSITY ESPE...... 809 Ramiro Delgado ; Silvana Yacchirema ; Francisco Coral ; Juan Celi

DIGITAL STORIES, A PEDAGOGICAL TOOL TO IMPROVE WRITING IN CHILDREN...... 813 Diana Janeth Lancheros-Cuesta ; Lina Paola Pico Aldana ; Erly Yolima Pinzón García ; Paola Andrea Ricardo Carrillo

THE GARBAGE APPLICATION TO LUXURY: SOCIAL TECHNOLOGY AND SUSTAINABLE DEVELOPMENT...... 820 Freitas Mydiã Falcão ; Roberta Scaramussa da Silva

VIRTUALIZATION TECHNOLOGIES FOR ARDUINO SIMULATION...... 826 Paulo F. Gonçalves ; Jorge Bernardino ; João Durães

INTEGRATING CLOUD COMPUTING IN EDUCATION...... 832 Eugénio José Manuel

AN AUTOMATIC KEY GENERATOR BASED ON PHYSICAL FUNCTIONS FOR RESOURCE CONSTRAINED NODES IN FUTURE WIRELESS SENSOR NETWORKS ...... 838 Marina Perez-Jiménez ; Borja Bordel ; Andrea Migliorini ; Ramón Alcarria

INCREASED PRODUCTIVITY IN THE AREA OF EXTERNAL LOGISTICS AND DELIVERY SERVICES OF THE URBAN EMPLOYMENT EXPRESS THROUGH THE METHODOLOGY LEAN MANUFACTURING ...... 844 Ana Gabriela Salgado Heredia ; Nelson Esteban Salgado Reyes

TÔ DE OLHO: GEOGRAPHIC INFORMATION SYSTEM WITH PUBLIC PARTICIPATION FOR MAPPING OF URBAN DISORDERS...... 851 Maristela Holanda ; Paulo Passos ; Alon Mota ; Bruno Cordeiro ; Pedro Egler

CASE STUDY: APPLICATION OF THE PARETO'S DIAGRAM OR IMPROVING THE GPON NETWORK LINKS RECOVERY PROCESS ...... 857 Emerson F. Silva ; Rodrigo F. Silva ; José Matias ; Elifas Vieira ; Djalma Rangel

ANALYTICAL SYSTEM FOR ONLINE SCIENTIFIC JOURNAL SYSTEMS USING LINKED DATA...... 862 María Hallo ; Darío Tubón ; Sergio Luján-Mora

COMPARING THE CONSUMPTION OF MUSICAL AND FILMS ONLINE BETWEEN GENERATIONS X AND Y IN PORTUGAL AND SPAIN ...... 868 Graça Trindade ; Alzira Duarte

DISTRIBUTED COMPUTING: WEIGHTS IN A FERTILIZER FACTORY...... 874 Rui S. Cruz ; Miguel Casquilho

SIEM OPEN SOURCE SOLUTIONS: A COMPARATIVE STUDY ...... 880 Ana Vazão ; Leonel Santos ; Maria Beatriz Piedade ; Carlos Rabadão

A PROPOSED METRICS TO EVALUATE THE EFFECTIVENESS OF SOFTWARE TESTING...... 885 Pedro Pires Barreto ; Ana Paula Carvalho Cavalcanti

ENERGY EFFICIENCY IN A WIRELESS SENSOR NETWORK (WSN): CASE STUDY IN PRECISION AGRICULTURES...... 891 Javier Guaña-Mora ; Nelson Esteban Salgado-Reyes ; Gustavo Chafla-Altamirano ; Damian Nicolalde-Rodriguez ; Charles Escobar-Teran ; Edwin Quinatoa-Arequipa

INTRODUCTION TO BLENDED LEARNING IN FINANCIAL ACCOUNTING WITH SIMEMP APPLICATION ...... 897 Jorge Manuel Afonso Alves ; Ricardo David Boaventura Soares ; Nuno Filipe Lopes Moutinho

DEVELOPMENT OF THE PHONOLOGICAL AWARENESS STIMULATION PROGRAMME (PECF) - DIGITAL VERSION ...... 903 Marta Sá ; João Miranda ; Sylvie Capelas ; Rita Valente ; Joana Figueiredo ; Brígida Machado ; Tiago Ferreira ; Marisa Lousada

SIMEMP — THE APLICATION OF THE PBL METHODOLOGY TO ACCOUNTING EDUCATION ...... 909 Nuno Filipe Lopes Moutinho ; Ricardo David Boaventura Soares ; Jorge Manuel Afonso Alves

SUPERVISED CLASSIFIERS OF PROSTATE CANCER FROM MAGNETIC RESONANCE IMAGES IN T2 SEQUENCES...... 915 Natalia Andrea Ramírez Pérez ; Ernesto Gómez Vargas ; Oscar Mauricio Forero Cuellar

A PREPARATION GAME IN EDUCATION ON AN ARCADE PLATFORM: AN ATTRACTIVE POSSIBILITY...... 919 Victor Martins De Sousa ; Matheus Lorenzato Braga

IDENTIFYING ATTACK SIGNATURES FOR THE INTERNET OF THINGS: AN IP FLOW BASED APPROACH...... 921 Leandro Vieira ; Leonel Santos ; Ramiro Gonçalves ; Carlos Rabadão

ICT LEARNING FOR OLDER ADULTS: EXPERIENCES, NEEDS AND LEARNING STYLES ...... 928 Claudia. I. Martínez-Alcalá ; Rosales-Lagarde Alejandra ; Jiménez-Rodríguez Brenda ; Dulce A. Galindo-Luna ; José Á. Ramírez- Salavador ; Aguilar-Lira Lizbeth ; Hernandez-Alonso Esmeralda ; López-Noguerola Jose Socrates ; Raúl A. Agis-Juarez

AN OVERVIEW OF WEB ACCESSIBILITY IN DIFFERENT COUNTRIES ...... 934 Marcelo Henrique Pereira Lima ; Maria Istela Cagnin ; Débora Maria Barroso Paiva ; André Pimenta Freire ; Renata Pontin de Mattos Fortes

PRIVACY PRESERVATION AND MANDATE REPRESENTATION IN IDENTITY MANAGEMENT SYSTEMS...... 940 Abubakar-Sadiq Shehu ; António Pinto ; Manuel E. Correia

BUSINESS INTELLIGENCE APPLIED TO ECOTOURISM IN COLOMBIA: A CASE STUDY USING CRISP- DM METHODOLOGY ...... 946 Simón Betancur Gómez ; Maria Clara Gómez ; Juan Bernardo Quintero

EDUCAÇÃO E A TRANSFORMAÇÃO DOS AMBIENTES DE APRENDIZAGEM: O MODELO PERSONALIZADO DE AMBIENTE DE APRENDIZAGEM 4.0 ...... 952 Fernando Moreira ; Anabela Mesquita ; Paula Peres

APPLICATION OF ICT AND M-LEARNING TO IMPROVE COLLABORATIVE LEARNING AND INTERACTION USING THE NEARPOD PLATFORM ...... 958 Julio Ríos-Zaruma ; Laura Chamba-Rueda ; María Fernanda Zumba-Zuñiga ; Mariuxi Pardo-Cueva

NON-FUNCTIONAL REQUIREMENTS IN HEALTH INFORMATION SYSTEMS: A SYSTEMATIC MAPPING RESEARCH...... 964 Gersica A. Alencar ; Felipe V. De S. Oliveira ; Jorge Da Silva Correia-Neto ; Marcelo M. Teixeira

AUXILIARY SYSTEM OF UNIFIED RECOGNITION ...... 969 Eduardo Hiroshi Nakamura ; Alan Franzin de Oliveira ; Edson da Silva Castro ; Vladimir Piccolo Barcelos ; Lucas Kock Santosa ; Jefferson Leandro Alves Ferreira de Sena ; Douglas Francisquini Toledo ; Murilo Miceno Frigo

HYBRID PROCEDURE FOR MEASURING USABILITY OF MANAGEMENT SYSTEMS IN HIGHER EDUCATION...... 971 Patricio González-Puetate ; Félix Fernández-Peña ; Pilar Urrutia-Urrutia

CHARACTERIZING EDUCATIONAL DATA MINING: A PRELIMINARY MAPPING STUDY ...... 977 Victor Regis Lyra Beserra da Silva ; Fábio de Albuquerque Silva ; Vanilson Burégio

NORMALIZED GOOGLE DISTANCE IN THE IDENTIFICATION AND CHARACTERIZATION OF HEALTH QUERIES...... 982 Carla Teixeira Lopes ; Diogo Moura

GAMIFICATION IN CPR - A REVIEW OF GAME DYNAMICS AND MECHANICS...... 986 Isabel Santos ; Carla Sa-Couto ; Pedro Vieira-Marques

GAMIFYING AUTONOMOUS CPR TRAINING ...... 990 Isabel Santos ; Carla Sa-Couto ; Pedro Vieira-Marques

ADAPTING ISO 27001 TO A PUBLIC INSTITUTION...... 993 Carla Carvalho ; Eduardo Marques

SURVEY ON STRATEGIES TO INCREASE CUSTOMER VALUE IN BRAZILIAN AGILE SOFTWARE DEVELOPMENT COMPANIES ...... 999 Fernando Sambinelli ; Marcos Augusto Francisco Borges

CONEXÃO VIDA: A PROPOSAL TO ASSIST IN THE TREATMENT AND COMMUNICATION BETWEEN PATIENTS AND IMIP MEDICAL STAFF...... 1006 Alberto Medeiros ; Tiago Lacerda ; Regis Perez

APP FOR MORE INCLUSIVE URBAN MOBILITY: A PROTOTYPE IN DEVELOPMENT...... 1010 Sérgio Cabral ; Costa Mónica ; José Metrôlho ; Fernando Ribeiro

PRO(G)NATURA—SCRATCH IN ARTICULATION WITH EDUCATION IN NATURE...... 1014 Maria Emília Bigotte de Almeida ; Ricardo Almeida ; Isabel Duque ; Carla Mendes

METRICS AND TECHNIQUES FOR EARLY DETECTION IN COMMUNICATION NETWORKS ...... 1020 Manuel López-Vizcaíno ; Fidel Cacheda ; Franciso J. Novoa ; Víctor Carneiro

DEVELOPMENT OF AN IOT ARCHITECTURE FOR AN ELECTRONIC CANE...... 1023 Lucas Rodrigo Salazar ; Alejandro Rafael Garcia Ramirez ; Valderi Reis Quietinho Leithard

THE GREEN DATA CENTER: A MODERN SOLUTION TO AN OLD PROBLEM ...... 1027 Isaac Case ; Fred Kitchens

SOFTWARE FOR AUTOMATIC EVALUATION OF STRETCH MARKS...... 1031 Victor Borges Jussiani ; Hemerson Pistori ; Alessandro dos Santos Ferreira ; Gercina Gonçalves da Silva ; Fabíola Picosse ; Ediléia Bagatin ; Fabricio de Lima Weber ; Vanessa Aparecida de Moraes Weber

IDENTIFICATION OF ASSOCIATED FACTORS TO ONTOLOGIES IN THE FIELD OF KNOWLEDGE IN SOFTWARE ENGINEERING: CASE STUDY FOR MOOC-TYPE COURSES - FACTORS FOR ONTOLOGIES IN SOFTWARE ENGINEERING...... 1037 David Alberto García Arango ; Jovany Arley Sepúlveda Aguirre ; Frey de Jesús Castro Ramírez ; Óscar Andrés Cuéllar Rojas ; Jorge Eliécer Villarreal Fernández ; Dany Esteban Gallego Quiceno ; Camilo Andrés Echeverri Gutiérrez

CODE GENERATOR FROM MOCKUPS...... 1043 Paulo Francisco Ferreira Pereira ; Fátima Rodrigues ; Carlos Ferreira

THE POTENCIAL OF «QR CODE» IN EDUCATION: A STUDY IN THE 1ST CYCLE OF BASIC EDUCATION...... 1050 Kristelle Carrondo ; Henrique Gil

STUDENTS PROFILES AND THEIR BEHAVIOR IN MOOC PLATFORMS, MIRIADAX PLATFORM ...... 1054 Pilar Mareca ; Borja Bordel

MEASURING THE INFORMATION SOCIETY: SYSTEM FOR AN ONLINE PANEL OF INTERNET USERS...... 1060 Filipe Montargil ; Branco Di Fátima ; Vitor Rodrigues ; Vitor Santos

HOME HEALTH CARE SCHEDULING AND ROUTING PROBLEM ...... 1064 Melissa Linero ; Lindsay Álvarez-Pomar ; Andrés Sánchez

DEVELOPMENT OF PROJECTS IN IT: HEURISTIC LOGIC FOR COMPUTATIONAL CODING...... 1069 Koichi Sanoki ; Bráulio Alturas ; Isabel Machado Alexandre

METHOD FOR MARKETING CAMPAIGN DEVELOPMENT THROUGH DATABASE MARKETING ...... 1073 Fernando Paulo Belfo

COLOR SORTER SYSTEM WITH REDUNDANCY THROUGH RED, GREEN AND BLUE MODEL...... 1081 Eduardo Hiroshi Nakamura ; Rodinei Martins Coelho ; Denis Rogerio da Silva ; João Carlos Germano ; Edson da Silva Castro ; Vladimir Piccolo Barcelos ; Douglas Francisquini Toledo ; Murilo Miceno Frigo

AN ONTOLOGY FOR DESCRIBING COMPETENCY-BASED CURRICULUM AT ENGINEERING CAREERS ...... 1083 Lucila Romero ; Camila Saucedo ; Ma. Laura Caliusco ; Milagros Gutierrez

KNOWLEDGE-INTENSIVE SERVICES FOR REGIONAL INNOVATION: THE CASE OF A NUTIII REGION IN PORTUGAL ...... 1089 Ana Azevedo ; Cristóvão Sousa ; Nelson Duarte ; Carla Pereira ; Cristóvão Sousa ; Carla Pereira

AUTOMATION THROUGH AN ERP SYSTEM OF THE ACCOUNTING AND INTERNAL CONTROL PROCEDURES ACCORDING WITH SOX LAW...... 1094 Lilian Meira Purcinelli ; Rute Abreu ; Ana Maria Roux

AN INTELLIGENT DEVICE PUBLIC PARKS CLEANER: THE ROBOT GARBOT 4.0...... 1100 Lucas Plautz Prestes ; Andréia Solange Bos ; Marcelo Henrique Euzebio Batista ; Jean Carlos Da Luz Pereira ; Rubem Dutra Ribeiro Fagundes ; Milton Zaro

AN INTERNET OF THINGS APPROACH FOR ENVIRONMENTAL QUALITY MANAGEMENT AND LABORATORY ACTIVITY SUPPORT ...... 1106 Gonçalo Marques ; Rui Pitarma

ENGAGING STUDENTS IN LEARNING WITH APPS AND CRITICAL GAMES ANALYSIS...... 1112 Ana Amélia A. Carvalho

AIR QUALITY THROUGH AUTOMATED MOBILE SENSING AND WIRELESS SENSOR NETWORKS FOR ENHANCED LIVING ENVIRONMENTS ...... 1117 Gonçalo Marques ; Rui Pitarma

PROTOCOL OF INFORMATION RECOVERY IN SOLID HARD DRIVES - SSD USING FILE CARVING TECHNIQUES ...... 1124 Geovanni Ninahualpa ; Sang Yoo ; Teresa Guarda ; Javier Díaz ; Dario Piccirilli

DEVELOPMENT OF A GRAPHICAL INTERFACE FOR CONTINUOUS AND HOLISTIC CARE PROVIDERS...... 1130 Jéssica Campos ; Nuno Martins ; Diogo Portela ; Susana Pereira ; Ricardo Simoes

VISUALIZATION IN REPRODUCIBLE SCIENCE: A COMPARATIVE OVERVIEW OF INTERACTIVE WEB JOURNALS AND COMPUTATIONAL NOTEBOOKS...... 1137 Bruno Monteiro Marques ; João Rocha Da Silva ; Tiago Devezas

ANALYSIS OF THE ICT USE IN COMPANIES OF CASTELA AND LEÃO AND NORTHERN OF PORTUGAL...... 1141 João Paulo Pereira ; José Exposto ; Valeriia Ostritsova

HIGHER EDUCATION IN BRAZIL: PRIVATIZATION AND TRANSFORMATION...... 1147 Ana Claudia Braun Endo ; Luís Alberto De Farias

ARE SMART CITIES RESHAPING LOCAL E-GOVEMMENT RESEARCH?...... 1151 Gonçalo Paiva Dias

CONCEPTUAL MODEL TO REPRESENT BODY SIGNALS IN THE LEARNING PROCESS...... 1155 Marialina Corrêa Sobrinho ; Celson Pantoja Lima

GRAPH OF SIGNIFICANT TERMS FOR SOURCE CODE...... 1159 Paul Mendoza Del Carpio

INTERNET OF THINGS ELECTROMECHANICAL METHOD AND DEVICE FOR NEW OR INSTALLED GAS STOVES: MAKING HOME SAFIER...... 1165 Mauricio González-Palacio ; Mario Luna-DelRisco ; Liliana González-Palacio ; Jenny Cuatindioy-Imbachi ; Jhon Jair Quiza- Montealegre ; Carlos Arrieta-González ; Sebastián Villegas-Moncada ; Carlos Arredondo ; Felipe Quintero

COBIT 5.0: CASE STUDY STUDY STUDENT CENSUS MINEDUC ...... 1171 Estela Maria Macas Ruiz ; Mónica Del Rocio Romero Pazmiño ; Lorena del Cisne Tacuri Peña ; José Ruben Caiza Caizabuano ; Gladys Elizabeth Cueva Castillo

INDUSTRIAL INFORMATION SYSTEMS AND UNIVESITARY INFORMATION SYSTEMS: A COMPARATIVE STUDY - UNIVERSITARY AND INDUSTRIAL INFORMATION SYSTEMS ...... 1177 Frey de Jesús Castro Ramírez ; César Felipe Henao Villa ; Jovany Sepúlveda Aguirre ; David Alberto García Arango ; Luis Fernando Garcés Giraldo ; Marco Aurelio Mejía Cardona

CO-CREATION AS A POTENTIAL BUSINESS TOOL ...... 1181 Victor Hugo Medina García ; Maria Alejandra Acevedo Cote ; Erika Jazmin Santos Burgos

EMG DATA ACQUISITION AND FLIGHT CONTROL OF QUADCOPTER ON DIFFERENT EMG SIGNALS...... 1189 Sagheer Khan ; Kiran Khurshid ; Muhammad Zeeshan

ANALYSIS OF TIMING SYNCHRONIZATION TECHNIQUES IN FBMC FOR SDR WAVEFORM: PERFORMANCE COMPARISON ...... 1194 Muhammad Ali Mumtaz ; Muhammad Zeeshan ; Abdullah Hasan

TRAFFIC SCHEDULING OPTIMIZATION IN COGNITIVE RADIO BASED SMART GRID NETWORK USING MINI-BATCH GRADIENT DESCENT METHOD...... 1199 Muhammad Waqas Khan ; Muhammad Zeeshan ; Muhammad Usman

A GAMIFIED MOBILE AUGMENTED REALITY SYSTEM FOR THE TEACHING OF ASTRONOMICAL CONCEPTS ...... 1204 J. M. Patrício ; M. C. Costa ; A. Manso

MQTT FLOW SIGNATURES FOR THE INTERNET OF THINGS...... 1209 Roberto Leal ; Leonel Santos ; Leandro Vieira ; Ramiro Gonçalves ; Carlos Rabadão

COAP FLOW SIGNATURES FOR THE INTERNET OF THINGS...... 1214 Luís Canuto ; Leonel Santos ; Leandro Vieira ; Ramiro Gonçalves ; Carlos Rabadâo

BUSINESS INTELLIGENCE: MULTIDIMENSIONAL ANALYSIS OF INTERNATIONAL FESTIVAL OF LIVING ARTS – LOJA...... 1220 Wayner Xavier Bustamante Granda ; Estela Maria Macas Ruiz ; Diego Andrés Tinitana Ortega ; Roberth Gustavo Figueroa Díaz ; Fanny Beatriz Cevallos Macas ; Rommel Vicente Torres Tandazo

TECHNOLOGY AS A DIDACTIC METHOD OF LANGUAGE TEACHING: AN APPROACH TO THE IMPACT, ADVANTAGES AND FUTURE ...... 1227 Sofia Rocha ; Sónia Paula ; Manuel Au-Yong-Oliveira ; Frederico Branco

PROFESSIONAL DEVELOPMENT IN MOOC: TEACHERS MOTIVATION - LITERATURE REVIEW: AN EXPLORATORY STUDY ...... 1233 Bruno Miguel F. Gonçalves ; Vitor Barrigão Goncalves

GEOGRAPHIC MARKET INTELLIGENCE AS A COMPETITIVE ADVANTAGE...... 1239 Teresa Guarda ; Maria Fernanda Augusto ; Isabel Lopes

USE OF GENETIC ALGORITHMS TO SOLVE PROBLEMS IN THE ACADEMIC FIELD: PROBLEM SOLVING METHODS ...... 1244 Carlos Mendoza ; Teresa Guarda

WHATSAPP IN THE JUDICIAL PROCESSES ...... 1250 Carolina Lituma ; Teresa Guarda

CRYPTOCURRENCIES, A NEW VERSION OF MONEY...... 1254 Katy Cirstoiu ; Teresa Guarda ; Lorena Reyes ; Dinner González

DIGITAL LITERACY IN INFOCENTRO OF BARRIO SAN VICENTE - LA LIBERTAD ...... 1258 Jazmin Limon ; Evelyn Flores ; Teresa Guarda

ECLECTIC SYSTEM OF INFORMATION FILTERING IN COMPUTATIONAL INTELLIGENCE FOR THE RECOMMENDATION OF TOURIST ATTRACTION ...... 1262 Alex Acosta ; Katherin Barzola ; Teresa Guarda

INFORMATION EXTRACTION APPLICATIONS FOR CLINICAL TRIALS: A SURVEY...... 1267 Sofia Alves ; João Costa ; Jorge Bernardino

VEGETATION MODELING FOR DRIVING ENVIRONMENTS ...... 1273 Carlos José Campos ; Hugo Filipe Pinto ; João Miguel ; Antonio Fernando Coelho ; Rui Nóbrega

THE ROLE OF TRUST IN THE SHARING ECONOMY: A BIBLIOMETRIC ANALYSIS OF LITERATURE UNTIL 2018...... 1278 Raissa Karen Leitinho Sales ; Ana Carla Amaro ; Vania Baldi

EDUCATIONAL GAME APPLIED IN THE DAILY LIFE OF CHILDREN WITH AUTISTIC SPECTRUM DISORDER ...... 1284 Alves-Ribeiro Francisco Adelton ; Schalcher Pereira Álvaro Itaúna ; Oliveira-Ribeiro Vanessa

HUMAN DETECTION FOR SEARCH AND RESCUE APPLICATIONS WITH UAVS AND MIXED REALITY INTERFACES ...... 1289 Raúl Llasag ; Diego Marcillo ; Carlos Grilo ; Catarina Silva

INTELLIGENT PARKING MANAGEMENT IN URBAN ENVIRONMENT ...... 1295 Filipe Oliveira ; Solange Rito Lima ; Paulo Carvalho

KEY PERFORMANCE INDICATORS AS STIMULI TO INCREASED PATENT APPLICATIONS IN PORTUGAL...... 1301 Júlio Villar Ornellas

IMPACTS OF ARTIFICIAL INTELLIGENCE ON PUBLIC ADMINISTRATION: A SYSTEMATIC LITERATURE REVIEW...... 1307 João Reis ; Paula Espírito Santo ; Nuno Melão

KNOWLEDGE MANAGEMENT IN SOFTWARE PROCESS IMPROVEMENT: A SYSTEMATIC LITERATURE REVIEW...... 1314 Jezreel Mejía ; Isaac Rodríguez-Maldonado ; Héctor Girón-Bobadilla ; Mirna Muñoz

RESERVATION SYSTEM FOR SYNTHETIC SOCCER FIELDS UNDER THE SCRUM METHODOLOGY ...... 1321 Atiencia Estevan ; Villavicencio Freddy ; Liliana Enciso

APLICACIÓN MÓVIL PARA UN APARCAMIENTO INTELIGENTE~ A MOBILE APPLICATION FOR A SMART CAR ...... 1327 Liliana Enciso ; Jefferson Sarango ; Alexis Valladarez ; Juan Condolo

PEDESTRIAN ROUTE RECOMMENDATION SYSTEM IN SMART CITIES ...... 1334 Stéphane Fernandes ; Paulo Carvalho ; Solange Rito Lima

OPTIMIZATION OF RESTAURANT ORDER SERVICE THROUGH THE IMPLEMENTATION OF DIGITAL SYSTEMS...... 1340 Liliana Enciso ; Lizbeth Pacheco ; Rebeca Luzcando

ONLINE ACTIVITY OF THE MAIN PUBLIC TELEVISIONS IN EUROPE: VISITORS WEB, BOUNCE RANK, AND TRAFFIC FROM SOCIAL NETWORKS ...... 1345 J. Miguel Túñez-López ; Carmen Costa-Sánchez ; Ana Gabriela ; Frazão Nogueira

WEBSITE ACCESSIBILITY OF PORTUGUESE TRAVEL AGENTS: A VIEW USING WEB DIAGNOSTIC TOOLS...... 1351 Leonor Teixeira ; Celeste Eusébio ; André Silveiro

SOFTWARE PLATFORM FOR PROMOTING ACTIVITIES TO COMBAT LONELINESS ...... 1358 Gil Pereira ; Patrícia Leite ; Joaquim P. Silva

INCIDENCE OF THE RS(255,223) ENCODER IN THE PERFORMANCE OF A ZIGBEE POINT-TO-POINT SYSTEM IN AN INDOOR ENVIRONMENT...... 1364 Jenny Cuatindioy Imbachi ; Juan Camilo Correa ; Mauricio Gonzalez Palacio ; Mario Alberto Luna del Risco ; Duby Sulay Castellanos Cárdenas ; Liliana Gonzalez Palacio ; Sebastian Villegas Moncada ; Carlos Andres Arredondo

EXPERIMENTAL LEARNING AND ENHANCED LEARNING ENVIRONMENTS: THE CASE OF BUSINESS SIMULATORS ...... 1371 Paulino Silva ; Anabela Mesquita

RANSOMWARE - WANNACRY: SECURITY IS EVERYONE'S...... 1377 Alejandro Chuquilla ; Teresa Guarda ; Geovanni Ninahualpa Quiña

OPEN EDUCATIONAL RESOURCES IN AN INDIVIDUALIZED EDUCATION PLAN ...... 1381 Silvana Grazia Temesio Vizoso

EL SOCIAL MEDIA EN LA SOCIEDAD DEL SIGLO XXI SOCIAL MEDIA IN THE XXI SOCIETY ...... 1384 García Pascual ; Mora Karla ; Rojas Luis

SOFTWARE PROCESS IMPROVEMENT: REQUIREMENTS MANAGEMENT, VERIFICATION AND VALIDATION ...... 1389 Sussy Bayona-Oré ; Josselyn Chamilco ; Dayvis Perez

CITIZEN REPORTING AS THE FORM OF E-PARTICIPATION IN SMART CITIES...... 1394 Hana Kopackova ; Petra Libalova

INTERACTIVE AUDIO NOVEL: A STORY AND USABILITY PRELIMINARY STUDY...... 1400 Tânia Rocha ; Arsénio Reis ; Hugo Paredes ; João Barroso

A WEB APPLICATION FOR LEARNING AND TRAINING OF MOUSE HANDLING AS AN INTERACTION DEVICE IN DIGITAL ENVIRONMENTS ...... 1404 Tânia Rocha ; Arsénio Reis ; João Barroso

STUDY OF MEDICAL IMAGE PROCESSING TECHNIQUES APPLIED TO LUNG CANCER: A STATE OF THE ART REVIEW...... 1410 Silvia Moreno ; Mario Bonfante ; Eduardo Zurek ; Homero San Juan

SIMPLE METHOD FOR DETECTING VISUAL SALIENCIES BASED ON DICTIONARY LEARNING AND SPARSE CODING ...... 1416 Nallig Leal ; Silvia Moreno ; Eduardo Zurek

AUGMENTED REALITY AND SENSORY TECHNOLOGY FOR TREATMENT OF ANXIETY DISORDERS...... 1421 Preyesse Arquissandás ; David Lamas ; Jorge Oliveira

TELEMEDICINE AND TELEDUCATION IN PORTUGAL...... 1425 Sandro Carvalho ; Daniel Carvalho ; Ana Duarte ; Marcelo Ferreira ; Patrícia Leite ; Paulo Teixeira

VIRTUAL TUTORING SYSTEM WITH INTERACTIVE FEEDBACK BETWEEN TEACHER-STUDENT...... 1430 Jenny Pereira-Sarmiento ; Liliana Enciso

MOBILE GEOGRAPHIC INFORMATION SYSTEM FOR CITIZEN SECURITY ...... 1436 César Guevara ; Diego Bonilla ; Jairo Pozo ; Rafel Pérez ; Hugo Arias ; Luis Martinez

INTEGRATED STRATEGIC MANAGEMENT SYSTEM: DECISION MAKING FOR HIGHER EDUCATION INSTITUTIONS ...... 1442 Paul Francisco Baldeon Egas ; Miguel Alfredo Gaibor Saltos ; Renato Toasa

PREDICTIVE MODELS FOR THE DETECTION OF PROBLEMS IN AUTONOMOUS LEARNING IN HIGHER EDUCATION STUDENTS VIRTUAL MODALITY ...... 1448 Washington Raúl Fierro Saltos ; César Guevara Maldonado

INVESTIGATING THE EFFECT OF LEARNING STYLES ON THE ACCEPTANCE OF E-BOOKS AMONG UNIVERSITY STUDENTS...... 1454 Giselle Painén-Aravena ; Jorge Alfaro-Pérez ; Patricio Ramírez-Correa ; Elizabeth E. Grandón ; Sergio Araya-Guzmán

DIAGNOSTIC MODEL FOR IMPROVING WORKERS PERFORMANCE IN THE D&P SECTOR...... 1458 Beatriz R. Ferreira ; Gabriel Pestana ; Carlos G. Rosa

IMPROVING CREATIVE SELF-EFFICACY IN INFORMATION SYSTEMS STUDENTS: AN INTERVENTION FOUNDED ON DESIGN SCIENCE RESEARCH...... 1464 Linda Cancino-Flores ; Patricio Ramírez-Correa ; Jorge Alfaro-Pérez ; Elizabeth E. Grandón ; Sergio Araya-Guzmán

LEARNING 3.0: ANIMATIONS AND CREATIVITY ON WIKIPEDIA...... 1469 Pilar Mareca ; Sonsoles López-Pernas

AUGMENTED REALITY AS A DIDACTIC TOOL FOR DEVELOPMENT SPATIAL INTELLIGENCE ...... 1474 Lidice Haz ; Estefania Vargas ; Yolanda Molineros ; Jorge Isaac Aviles

ATHLETE-TRAINER INTERACTION DASHBOARD IN PERFORMANCE ANALYSIS ...... 1479 José Maria Guimarães ; Gabriel Pestana

HOW ISO 27001 CAN HELP ACHIEVE GDPR COMPLIANCE...... 1484 Isabel Maria Lopes ; Teresa Guarda ; Pedro Oliveira

USABILITY AND ACCEPTABILITY OF AN ONLINE TOOL TO PROMOTE HEALTH OF THE TEACHER'S VOICE: PILOT STUDY...... 1490 Letícia Caldas Teixeira ; Pedro Beça ; João Freitas ; Ivo Pinto ; Catarina Oliveira ; Marisa Lousada

INFORMATION SYSTEM FOR THE MEASUREMENT OF CREDIT RISK IN FINANCIAL INSTITUTIONS ...... 1496 Diana Guzmán Aguilar ; Luis Fernando Montes Gómez ; David Alberto Bedoya Londoño ; Camilo Adrian Zuluaica

PROMOTION OF ACTIVITIES OF TOURIST ANIMATION IN THE PAGES OF FACEBOOK OF THE MUNICIPALITIES OF TERRAS DE TRÁS-OS-MONTES...... 1502 Daniela Cabeceiro ; Elsa Esteves ; Elisabete Paulo Morais

DIGITAL DIVIDE IN LATIN AMERICA AND EUROPE: MAIN CHARACTERISTICS IN SELECTED COUNTRIES ...... 1508 Łukasz Tomczyk ; Maria Amelia Eliseo ; Vladimir Costas ; Gloria Sánchez ; Ismar Frango Silveira ; Maria-Jose Barros ; Héctor R. Amado-Salvatierra ; Solomon Sunday Oyelere

LINEAR ALGEBRA AND IMAGE PROCESSING: A NEW TEACHING APPROACH...... 1514 C.M.R. Caridade

IT-BUSINESS STRATEGIC ALIGNMENT IN SOCIAL ERA...... 1520 Mónica Henriques ; José Braga de Vasconcelos ; Gabriel Pestana ; Álvaro Rocha

DEVELOPING A WEB-BASED SERVICE TO SUPPORT ON-FARM IRRIGATION ON HETAO IRRIGATION DISTRICT, CHINA...... 1526 Tiago Levita ; Qingfeng Miao ; Diana Maria Gonçalves ; José Manuel Gonçalves

PAPR REDUCTION BASED ON PARTIAL TRANSMIT SEQUENCE TECHNIQUE IN UFMC WAVEFORM...... 1530 Necmi Taşpinar ; Şakir Şimşir

DIGITAL INFLUENCERS AND PORTUGUESE FOLLOWERS: THE CAMERON DALLAS CASE...... 1536 Cristiano Gil Teodoro ; Bráulio Alturas ; Alessandro M. Pinheiro

HAPTIC MIDI CONTROLLER INTERFACE ON TOUCHSCREEN DEVICES ...... 1542 Gonçalo Beringuilho ; Fernando Martins

THE SIMULATION OF BUSINESS PROCESSES IN EDUCATION: FINANCIAL ACCOUNTING SIMULATOR...... 1546 Mónica Andrea Arango Arango ; Juan Pablo Rios Rodriguez

SPANISH FABLABS CARTOGRAPHY ...... 1551 Francisco Javier Lena-Acebo ; MªElena Garcia-Ruiz

AN APP TO MANAGE THE CALCULATION AND GRAPHING OF THE WATER QUALITY INDEX (ICA): ICAGUA ...... 1557 Fredys A. Simanca ; Jaime A. Paez ; Jairo A. Cortés ; José V. Palacio

SOLL: SMART OBJECTS LINKED TO LEARNING - EDUCATIONAL PLATFORM WITH THE INTERNET OF THINGS ...... 1564 Andreia Magalhães ; António Andrade ; José Matias Alves

DIGITAL TRANSFORMATION IN COLOMBIA: AN EXPLORATORY STUDY ON ICT ADOPTION IN ORGANIZATIONS...... 1570 Diana Teresa Parra ; Leonardo Angulo ; Jaime Sandoval ; César D. Guerrero

ONTOLOGICAL MODEL FOR CLASSIFICATION OF DISEASES IN BOVINES AND BUFFALOES...... 1576 Bruno A. Da Silva ; Márcio José M. Da Ponte ; José Roberto B. Ramos Filho ; Celson P. Lima

A MODEL FOR CONTINUOUS REPRESENTATION OF THE AMOUNT OF KNOWLEDGE OF THE INDIVIDUAL...... 1582 Marcio Porto Feitosa ; Nizam Omar

MULTIFUNCTIONAL SAAS FRAMEWORK ...... 1586 Hugo Ferreira ; André Xavier ; Marta Romão ; Alexandre Barão

FASHION/LIFESTYLE BLOGS AND ITS INFLUENCE ON FOLLOWERS BUYING DECISIONS...... 1591 Raquel Cardoso ; Bráulio Alturas

GIT AND AUGMENTED REALITY AS TOOLS FOR PROMOTION AND DEVELOPMENT OF SPATIAL THINKING ...... 1597 Luísa Azevedo ; António Osório ; Vítor Ribeiro

ILLUMINAPP: EDUCATIONAL SUPPORT TOOL FOR SUSTAINABLE INDOOR ILLUMINATION SYSTEM RECONVERSION FOR HOUSEHOLD APPLICATIONS...... 1601 Mario Luna-delRisco ; Felipe Quintero Suárez ; Carlos Andrés Arredondo Orozco ; Sebastián Villegas Moncada ; Mauricio González Palacio ; Carlos Ernesto Arrieta González ; Jenny Cuantindoy Imbachí ; Jhon Jair Quiza Montealegre

GAMIFIED SYSTEM FOR LEARNING OF SCRUM DEVELOPMENT PROCESS...... 1607 Leonardo Bermón Angarita ; Jefferson Andrés Guapachá Hernández

DEVELOPMENT OF PROFESSIONAL COMPETENCES IN HIGHER EDUCATION THROUGH ACTIVE LEARNING...... 1613 Carlos Vaz de Carvalho ; Rita Durão ; Martin Llamas-Nistal ; Manuel Caeiro Rodriguez ; Olivier Heidmann ; Hariklia Tsalapatas

INTELLIGENT HETEROGENEOUS TRANSPORTATION SYSTEM IN QUITO CITY UNDER THE PARADIGM SWE-SOS STANDARD AND LOT NOTIFICATIONS ...... 1619 Ana Zambrano ; Xavier Calderon ; Eduardo Ortiz ; Oscar Zambrano

PROPOSAL FOR THE REENGINEERING OF PROCESSES IN THE MANAGEMENT OF INFORMATION AND COMMUNICATION TECHNOLOGY...... 1625 Milton Labanda-Jaramillo ; Luis Chamba-Eras ; Edison Coronel-Romero ; Jose-Luis Granda ; Pablo Alejandro Quezada ; Maria Roman-Sanchez

DEVELOPING AN OPEN WRITING AID FOR NON-NATIVE SPEAKERS OF ENGLISH: AN ONTOLOGY- BASED APPROACH ...... 1630 Hugo Sanjurjo-González ; Héctor Alaiz-Moretón ; Noelia Ramón ; Belén Labrador ; Isaías García

DEVELOPMENT OF INFORMATION MANAGEMENT COMPETENCE, USING PEDAGOGICAL ENGINEERING, IN THE MILITARY EDUCATION OF ECUADOR ...... 1636 Fabián Jaramillo-Campaña ; Aída Bedón-Bedón

SOCIAL NETWORK SITES AND ELDERS: AN EMPIRICAL STUDY ...... 1641 Elizabeth E. Grandón ; Leonard Belmar Órdenes ; Sergio Araya ; Patricio Ramirez-Correa ; Jorge Alfaro-Pérez

LINEAR PROGRAMMING WITH CPLEX: AN ILLUSTRATIVE APPLICATION OVER THE INTERNET - CPLEX IN FORTRAN 90 ...... 1645 Miguel Barros ; Miguel Casquilho

IMPROVED HUMANOID GAIT USING LEARNING-BASED ANALYSIS OF A NEW WEARABLE 3D FORCE SYSTEM: WORK PROGRAMME ...... 1651 Luís Almeida ; Vítor Santos ; João P. Ferreira

STUDY AND ANALYSIS OF DATA JOURNALISM PRACTICES AND TECHNIQUES IN ECUADOR ...... 1655 Dominique Rosero ; Diana Rivera-Rogel ; Isidro Marín-Gutiérrez

COMPUTATIONAL PLATFORM FOR THE ASSISTED DIAGNOSIS OF PATIENTS WITH APHASIA...... 1660 Diana Janeth Lancheros-Cuesta ; Andrés Ivan Cruz ; Efrain Bernal-Alzate

DEVELOPMENT OF AN APP FOR THE FUNCTIONAL REFERENCING OF THE POPULATION WITH VISUAL DISABILITY: TEST CASE INTEGRATED PUBLIC TRANSPORT SYSTEM (SITP), BOGOTÁ ...... 1664 Fredys A. Simanca ; Pablo E. C. Hernandez ; Fabian Blanco Garrido ; Mauricio Alonso Moncada

FUZZY COGNITIVE MAPS TO EVALUATE THE INFLUENCE OF THE INFANTS ABOUT HOME BUYING DECISIONS: ESTIMATING CHILD INFLUENCE USING A FUZZY LOGIC FRAMEWORK...... 1671 Daniela Giraldo Cataño ; Mariana Soto Arbeláez ; Alejandro Peña

ENHANCING LEARNINGS WITH INTERNET OF THINGS: PAPRICA PROJECT...... 1677 N/A

ACCEPTANCE OF ELECTRONIC GAMES BY THE SENIOR POPULATION: AN ANALYSIS OF THE PERCEPTIONS OF ELDERLY INDIVIDUALS IN RELATION TO THE YOUNGER ONES ...... 1682 Alessandro M. Pinheiro ; Bráulio Alturas ; Abílio Oliveira

ALLOCATION OF SHARED RESOURCES: STRICT CONSENSUS MODEL FOR PROCESS GROUPS...... 1686 Federico Agostini ; David L. La Red Martínez

METHODOLOGY WITH PYTHON TECHNOLOGY AND SOCIAL NETWORK ANALYSIS TOOLS TO ANALYZE THE WORK OF STUDENTS COLLABORATING IN FACEBOOK GROUPS ...... 1692 Luisa M. Romero-Moreno

VALIDATION OF CONVOLUTIONAL LAYERS IN DEEP LEARNING MODELS TO IDENTIFY PATTERNS IN MULTISPECTRAL IMAGES: IDENTIFICATION OF PALM UNITS ...... 1698 Alejandro Peña ; Isis Bonet ; Diego Manzur ; Mario Góngora ; Fabio Caraffini

SENIORS AND TECHNOLOGY: OVERCOMING THE BARRIERS OF THE DIGITAL WORLD ...... 1704 Isaura Ribeiro

DETECTION MODEL OF SIMILAR DATASETS ...... 1711 Julio Acedo ; Marcos Fernández-Sellers ; Adolfo Lozano-Tello

IDENTIFICATION OF REPRESENTATIVE TERMS OF DATASETS...... 1717 Marcos Fernández-Sellers ; Julio Acedo ; Adolfo Lozano-Tello

ANALYSIS OF A TRACEABILITY AND QUALITY MONITORING PLATFORM FOR THE FISHERY AND AQUACULTURE VALUE CHAIN ...... 1723 Estrela Ferreira Cruz ; António Miguel Rosado da Cruz ; Rui Gomes

PUBLIC SECTOR PERFORMANCE AUDITING ...... 1729 Tatiana Antipova

PARADA - ORGANIZATIONAL CONTROL FOR PARADE ...... 1735 José Evaristo Lima ; Pedro Miguel Faria ; Pedro Miguel Moreira

ESSAYS ON THE POST-ARTIFICIAL INTELLIGENCE SOCIETY: POTENTIAL EFFECTS OF ITS DIFFUSION ...... 1741 Rui Trigo-Guedes ; António Palma-dos-Reis

DATA SCIENCE AND AI: TRENDS ANALYSIS...... 1747 Sofia Aparicio ; Joao Tiago Aparicio ; Carlos J. Costa

THE AUDIT OVERSIGHT IN EUROPEAN UNION...... 1753 Ana Morais ; Cristina Gaio ; Daniela Monteiro

THE USE OF COMPUTER-ASSISTED AUDIT TOOLS IN PORTUGUESE STATUTORY AUDITORS' WORK...... 1759 Bruno Amaral ; Rui Pedro Marques ; Helena Inácio

BENFORD'S LAW AND FRAUD DETECTION IN PORTUGUESE ENTERPRISES ...... 1765 Adriana Nunes ; Helena Inácio ; Rui Pedro Marques

A GEOGRAPHICAL COMPARISON OF ASSURANCE ON INTEGRATED REPORTING...... 1771 Maria Albertina Barreiro Rodrigues ; Ana Isabel Morais

WASTE CONTROL IN CATERING COMPANY: DECISION TOOLS...... 1777 J. Domingos ; A.C.S. Amaro ; J. Carvalho

ROBOTIC PROCESS AUTOMATION: A CASE STUDY IN THE BANKING INDUSTRY...... 1782 Mário Romao ; Joao Costa ; Carlos J. Costa

CLUSTER ANALYSIS OF NONCOMMUNICABLE DISEASES IN PORTUGAL ...... 1788 Ana Paula Nascimento ; Cristina Prudêncio ; Mónica Vieira ; Rui Pimenta ; Helena Bacelar-Nicolau

STRAIN EFFECT - A CASE STUDY ABOUT THE POWER OF NANO-INFLUENCERS ...... 1794 Manuel Au-Yong-Oliveira ; Ana Sofia Cardoso ; Marta Goncalves ; Ana Tavares ; Frederico Branco

“A PRIEST IN THE AIR”: DEVELOPING A MOTION-BASED AND IMMERSIVE DIGITAL GAME FOR STROKE REHABILITATION ...... 1799 Jose Dias ; Ana Isabel Veloso ; Tania Ribeiro

THE EFFECT OF LIQUIDITY RATIOS ON EARNINGS MANAGEMENT: PORTUGUESE LISTED FIRMS CASE...... 1806 Kostyantyn Stefanyshyn ; Paulo Dias

THE IMPACT OF THE NEW TAX FRAMEWORK FOR CORPORATE FINANCING OF 2013 ON LEVERAGE...... 1813 Daniela Fonseca ; Paulo Dias

KEY DETERMINANTS OF SOCIAL MEDIA ADOPTION IN THE B2B CONTEXT ...... 1821 Anabela de Figueiredo Marcos ; Mariana Martinho Leira

ICT IN THE PROMOTION OF THE OLDER ADULTS' QUALITY OF LIFE IN PORTUGAL ...... 1827 Sónia Ferreira ; Ana Veloso

VIDEO CONTENT TO SUPPORT PHYSICAL ACTIVITY IN OLDER ADULTS: A STRATEGY FOR CONTENT PRODUCTION CENTERED ON USER PREFERENCES...... 1833 Rita Santos ; Sara Torres ; Patricia Simoes ; Anabela Silva ; Mario Rodrigues

MR DUSTMAN: A MULTITASKING DIGITAL GAME FOR OLDER ADULTS WHO SUFFER FROM MILD COGNITIVE IMPAIRMENT AND URINARY INCONTINENCE...... 1839 Hadi Ghasemi Zadeh ; Ana Isabel Veloso ; Ana Pereira

SCAFFOLDING IN INDOOR AND OUTDOOR MOBILITY: A WEARABLE AND MOBILE APPLICATION FOR SENIOR TOURISM IN A PLAYABLE CITY...... 1846 Liliana Vale Costa ; Ana Isabel Veloso ; Sylvester Arnab ; Michael Loizou ; Richard Tomlins ; Arun Sukumar

TANGIBLE USER INTERFACE FOR HOMEWORK FOR CHILDREN WITH COMMUNICATION DISORDERS...... 1852 Joaquim Santos ; Luis M. T. Jesus ; Mario Vairinhos ; Jonathan Rodriguez

DATA ANALYTICS TO DETECT ANOMALIES AND FRAUD USING THE SAFT-PT FILE ...... 1858 Dília Bernardino ; Isabel Pedrosa ; Raul Laureano

DATA ANALYTICS AND COMPUTER-ASSISTED AUDIT TOOLS' USE IN PRACTICAL CONTEXTS: THE CASE STUDY OF THE MANAGEMENT OF USERS' CURRENT ACCOUNTS IN A RESIDENTIAL STRUCTURE FOR THE ELDERLY – ERPI ...... 1864 José Pedro ; Nujo Antunes

EVALUATION AND ANALYSIS OF BUSINESS INTELLIGENCE DATA VISUALIZATION TOOLS ...... 1869 André Lousa ; Isabel Pedrosa ; Jorge Bernardino

THE INTERNAL AUDIT IN THE MUNICIPALITIES IN PORTUGAL - STATE OF THE ART ...... 1875 Catarina Lopes ; Tatiana Santos ; Georgina Morais

THE QUALITY SYSTEMS' CERTIFICATION IN THE FRAMEWORK OF ISO AND A3ES AND THE IMPORTANCE OF THE INVOLVEMENT OF AUDIT...... 1882 Ana Raquel ; Ventura Dos Santos Serralheiro ; Georgina Morais

STUDY ABOUT THE UTILIZATION OF RADAR DURING THE CONDUCT OF THE NAVIGATION...... 1888 Carlos André Pesseto Teles ; Victor Fernando ; Plácido da Conceicão

USED OF DIGITAL MARKETING FOR TOURISM AND GASTRONOMIC ROUTE “MANCOMUNIDAD BOSQUE SECO SABORES Y TRADICIONES DEL SUR”...... 1894 Patricia M. Chango-Cañaveral ; Mauricio P. Artieda-Ponce ; Wilson T. S. Alvarez ; Pablo A. Quezada-Sarmiento

THE RELATIONAL MARKETING AND CONFIDENCE LIKE STRATEGIES OF THE ENTREPRENEURSHIP...... 1900 Lizbeth Suárez-Morales ; Pablo Alejandro Quezada-Sarmiento ; Martha Elizabeth Guaigua-Vizcaino ; Silvia J. Nava -Alcivar ; Mishel Rosero-Bustos

COMPRENDE: A DIGITAL MEDIA LIBRARY FOR ALL...... 1905 Maria Victoria Diaz ; Carlos Alberto Matheus-Chacin ; Angel García-Crespo ; Inés García-Encabo

COLLABORATIVE SYSTEM TO IMPROVE LITERACY AND INTEGRATION OF VISUALLY IMPAIRED CHILDREN IN THE CLASSROOM...... 1910 María Victoria Díaz Ruiz ; Angel García Crespo ; Carlos Alberto Matheus-Chacin ; Sara Cortés Gómez

ACCESSIBLE EDUCATIONAL MATERIALS: MARRAKESH TREATY AND THE RIGHT OF INTEGRITY OF WORKS ...... 1914 Carina Patrón ; Patricia Díaz ; Camila García ; Ana de Souza

ANALYSIS OF THE RELATIONSHIP BETWEEN QUALITY MANAGEMENT, KNOWLEDGE MANAGEMENT BASED ON BODIES KNOWLEDGE AND INNOVATION IN SMES...... 1918 Pablo Alejandro Quezada-Sarmiento ; Ronald Mayancela ; Patricia Marisol Chango-Cañaveral ; Wilson Teodomiro Salas Alvarez ; Lizbeth Suáre-Morales ; Giovanny Rosero-Bustos

AN ASSESSMENT OF THE PURPOSE OF THE USE OF GENERALISED AUDIT SOFTWARE:A PERSPECTIVE OF INTERNAL AUDIT FUNCTIONS IN AUSTRALIA ...... 1924 L. A. Smidt ; D. P. van der Nest ; L. Steenkamp ; D. S. Lubbe ; Aidi Ahmi

ANALYSIS OF ADVERTISING AS A SOURCE OF FINANCING FOR THE NATIONAL PRIVATE TELEVISION COMPANY RTU (ECUADOR)...... 1930 Ambar Micaela Espinosa-Andrade ; Ana Cecilia Vaca-Tapia ; Verónica Crespo ; Roberto Xavier Manciati-Alarcón

PATENT LAWS IN ECUADOR: A PERSPECTIVE FOR INVENTION AND CREATIVITY ON BUSINES...... 1936 Lenin Alberto Mayorga-Diaz ; Pablo Alejandro Quezada-Sarmiento

YOUTUBERS AND ITS DIGITAL INFLUENCE. CASE STUDY: ECUADOR AND COLOMBIA...... 1942 María José González Criollo ; Andrea Victoria Velásquez Benavides

RELIGION AND SOCIAL NETWORKS: ANALYSIS OF THE AUDIOVISUAL CONTENT OF CATHOLIC YOUTUBERS ...... 1948 Andrea Sinche ; Lilia Carpio-Jiménez ; Abel Suing

POLITICAL COMMUNICATION AND SOCIAL NETWORKS. TWITTER: COMPARATIVE ANALYSIS OF THE PRESIDENCIES OF THE REPUBLIC OF LATIN AMERICA...... 1954 Rosario Puertas-Hidalgo ; Lilia Carpio-Jiménez ; Abel Suing

INTERNALIZATION OF NEGATIVE SELF-IMAGE OF THE CITY...... 1960 Manuel Escourido Calvo ; Valentín A. Martínez Fernández ; Antonio Javier Prado Domínguez

FRAMEWORK FOR THE ADAPTATION OF THE CHARACTERISTICS OF THE RHETORIC TO THE CONSTRUCTION ELEMENTS OF THE VIDEO GAME...... 1965 Beatriz Legerén-Lago ; Verónica Crespo-Pereira

PREDICTION ANALYSIS OF FORCED SHUTDOWNS IN BRAZILIAN TYPE I HYDROPOWER PLANTS ...... 1970 Sergio Ribeiro Leite

ÑAWINCHAY: LOW COST SYSTEM FOR FACILITATING THE BRAILLE LITERACY FOR BLIND PEOPLE ...... 1976 Manuel J. Ibarra ; Roel Gamarra ; Mario Aquino ; Vladimiro Ibañez ; Carlos R. Onofre ; Leonidas Asto

SURVEY ON AUGMENTED REALITY TECHNOLOGIES FOR NAVAL TRAINING ...... 1982 Anacleto Correia ; Victor Conceição

EYESENIOR: GETTING INFORMATION ADJUSTED TO SENIORS WITH BLINDNESS OR LOW VISION...... 1988 Telmo Silva ; Rita Oliveira ; Jorge Abreu ; Margarida Almejda ; Rita Santos ; Pedro Almeida

A BUSINESS INTELLIGENCE SYSTEM FOR FISHERIES SURVEILLANCE...... 1992 Anacleto Correia ; Ricardo Moura

IMPORTANCE OF THE ADOPTION AND APPLICATION OF INTERNATIONAL FINANCIAL REPORTING STANDARDS IFRS IN THE BUSINESS CONTEXT...... 1998 Karen Stefany Sandoval-Mora ; Pablo Alejandro Quezada-Sarmiento ; Mónica Patricia Mayorga - Diaz

SOCIAL CAPITAL, AN “ASSET” FOR COMMUNITY TOURISM IN ECUADOR...... 2004 Matías Membiela-Pollán ; Eva Sánchez-Amboage ; Clide Rodríguez-Vázquez ; Alex Paul Ludeña-Reyes

ATTITUDE AND VISION OF TOURISM AGENTS IN THE DEVELOPMENT OF AN EMERGING DESTINATION: CASE OF THE CANTÓN ZAPOTILLO (LOJA-ECUADOR) ...... 2009 María-Magdalena Rodríguez-Fernández ; Eva Sánchez-Amboage ; Valentín-Alejandro Martínez-Fernández ; Christian-Stalin Viñán-Merecí

IOT-BASED SYSTEMS FOR IMPROVING OLDER ADULTS' WELLBEING: A SYSTEMATIC REVIEW ...... 2015 Imran Khan ; Ana Carla Amaro ; Lídia Oliveira

CONCEPTUAL AND EXPLORATORY APPROACH TO THE ROLE OF TRUST FOR AN EFFICIENT PUBLICITY: A NEUROMARKETING PERSPECTIVE...... 2021 Raquel Miroslava Tinoco-Egas ; Óscar Juanatey-Boga ; Valentín-Alejandro Martínez -Fernández

SVOD PLATFORM AUDIENCE. THE CASE OF NETFLIX, BLOCKBUSTER, HULU AND HBO ...... 2027 Tara Suárez-Cousillas ; Valentín-Alejandro Martínez-Fernández ; Eva Sánchez-Amboage

“OLD CLICK” PROTOTYPE: PERSONALIZATION AND ACCESSIBILITY TO LEARN PHOTOGRAPHY...... 2033 Cecília Machado Henriques ; Renan De Paula Binda ; Vania Ribas Ulbricht

PROBLEM-BASED LEARNING APPLIED TO THE DEVELOPMENT OF ACCESSIBLE SERIOUS GAMES...... 2038 Valéria Farinazzo Martins ; Cibelle Albuquerque De la Higuera Amato ; Ismar Frango Silveira ; Maria Amelia Eliseo

TRENDS IN CORPORATE SOCIAL RESPONSIBILITY IN FINANCIAL INSTITUTIONS IN THE SOUTH OF ECUADOR ...... 2044 Verónica-Alexandra Armijos-Buitrón ; Jhoana-Elizabeth Paladines-Benítez ; Mónica-Patricia Costa-Ruiz

JOURNALISTIC TREATMENT OF THE TISSUE COLLUSION IN CHILE: COMPARATIVE ANALYSIS BETWEEN EL MERCURIO AND EL MOSTRADOR...... 2050 Stefanie Niklander ; Fabiana Rodríguez Pastene ; Desanka Mestrovic ; Humberto Senarega

INTELLIGENT SYSTEM OF STRATEGIC MONITORING: A PROPOSAL FOR INTEGRATION OF SOFT COMPUTING AND STRATEGIC PROSPECTIVE...... 2056 Raúl Trujillo Cabezas ; José Luis Verdegay

UNINTENDED CONSEQUENCES: ON CONDUCTING ETHICAL SOCIOTECHNICAL RESEARCH WITH/FOR OLDER PEOPLE - THE EITHICAL DISPLAY APPROACH ...... 2062 Barbara Barbosa Neves ; Sergio Sayago

DETERMINANT FACTORS OF EXTERNAL AUDIT OPINION MODIFICATION IN PORTUGUESE MUNICIPALITIES...... 2068 Isabel Maldonado ; Carlos Pinho ; Carla Azevedo Lobo

MULTIPLICATIVE CRITERIA AGGREGATION TECHNIQUE FOR RISK-BASED AUDIT PLANNING ...... 2074 Maksim Goman ; Stefan Koch

THE GALICIA-NORTH PORTUGAL EUROREGION IN ITS UNIVERSITIES: PROBLEMS AND INCONVENIENCES FOR VISIBILITY ...... 2080 Montse Vázquez-Gestal ; Ana Belén Fernández-Souto ; Iván Puentes-Rivera

AGENCY OF THE FUTURE AND THE NEW ROLE OF THE STRATEGIC PLANNER: NEW PLANNERS FOR DIGITAL ERA...... 2086 Joan Frigola-Reig ; Jesica Menendez-Signorini ; Santiago Jordán ávila

ON THE DESIGN OF A PLATFORM FOR TRACEABILITY IN THE FISHERY AND AQUACULTURE VALUE CHAIN...... 2092 António M. Rosado da Cruz ; Estrela Ferreira Cruz ; Pedro Moreira ; Rui Carreira ; João Gomes ; José Oliveira ; Rui Gomes

THE INFLUENCE OF SOCIAL MEDIA ON THE AGENDA-SETTING OF HEALTH JOURNALISM...... 2098 Guillem Marca-Francés ; Marc Compte-Pujol ; Marta Ferreres-Bertolín

THE REPRESENTATION OF OLDER PEOPLE IN ANIMATED FILMS: PROPOSAL OF AN ANALYSIS GRID...... 2104 Sofia Nunes ; Maria João Antunes

REQUIREMENTS FOR THE DEVELOPMENT OF DIGITAL SERIOUS GAMES FOR DYSLEXICS ...... 2110 Fabio Shimada Pinto ; Valéria Farinazzo Martins ; Cibelle A. De La Higuera Amato ; Maria Amelia Eliseo

CULTURAL FACTORS LINKED TO THE FOOD PART OF THE YACUAMBI COUNTRY ...... 2116 Patricia M.Chango-Cañaveral ; Karla M. Armijos-Nanchi ; José Antonio Frais-Breas ; Pablo Alejandro Quezada - Sarmiento ; Xavier Andrés Barnuevo-Solís

THE GENERATION OF EXPERIENCES AS A DIFFERENTIATING STRATEGIC FACTOR IN THE DESIGN OF PRODUCTS: AN APPROACH FROM NEUROMARKETING...... 2122 Manuel Cortés Cuns ; Matías Enrique Membiela Pollán ; Eva Sánchez Amboage

LOCATION-BASED GAMES ON ACTIVE AGING: A SYSTEMATIC REVIEW ...... 2127 Jesse Nery Filho ; Ana Isabel Veloso

PLAYFUL INTERACTIONS WITH SMART AND SOCIAL OBJECTS: SUPPORTING INTERGENERALTIONAL ENGAGEMENT IN LEARNING ABOUT CULTURAL HERITAGE OF RURAL TERRITORIES ...... 2133 Ana Carla Amaro ; Lídia Oliveira

THE ECUADORIAN BUSINESS SECTOR IN FRONT OF THE AGENDA 2030: CHALLENGES AND OPPORTUNITIES...... 2139 Verónica Escobar Freire ; Verónica-Alexandra Armijos-Buitrón ; Jhoana-Elizabeth Paladines-Benítez ; Mónica-Patricia Costa- Ruiz

THE IMPACT OF THE DIMENSION OF THE AUDIT FIRM ON THE COST OF DEBT OF THE SMALL PORTUGUESE COMPANIES WITH VOLUNTARY AUDIT ...... 2145 Cláudio António Figueiredo Pais

COMUNICATION FOR DEVELOPMET IN ECUADOR: APPLICATION OF THE MANAGEMENT MODEL OF THE STRATEGIC IN THE NON-PROFIT ORGANIZATIONS IN ECUADOR ...... 2150 Rosario Johanna Puertas Hidalgo ; Jhoana Raquel Córdova Camacho ; Verónica Altamirano-Benítez

ELECTORAL TELEVISION DEBATE AND INFOTAINMENT: ELECTIONS TO THE SPANISH PARLIAMENT...... 2156 Erika Conde-Vázquez ; Iván Puentes-Rivera ; Paulo Carlos López-López

YOUTH LABOR PRECARIOUSNES IN ECUADOR: WHAT IS THE ROLE OF ICT?...... 2162 Songor-Jaramillo Ximena ; Moreno-Hurtado Carlos ; Petter-Pérez Lammert

ACADEMIC MANAGEMENT THROUGH THE VISUALIZATION OF INFORMATION ...... 2168 Laura Guerra ; Stalin Arciniegas

ICT EXPORTS AND ENVIRONMENTAL DEGRADATION: THE CASE OF SOUTH AMERICA...... 2173 Moreno-Hurtado Carlos ; Ochoa-Moreno Wilman-Santiago ; Ochoa-Jiménez Diego

THE FUTILITY OR THE BUSINESS OF LOVE IN THE TIMES OF THE DIGITAL ERA. THE ECONOMIC BUSINESS OF THE CYBERDATING PLATFORMS ...... 2179 García-Macías Pascual ; Songor-Jaramillo Ximena ; Gómez-Correa Freddy

ANALYSIS OF VIRTUAL COMUNICATION PLATFORMS. CASE STUDY: COMMUNICATION AGENCIES IN CHILE...... 2185 Fanny Paladines-Galarza ; Andrea Velásquez-Benavides ; María José Enríquez-Cruz

APPLICATION OF TRACKER SOFTWARE IN THE TEACHING OF LINEAR KINEMATICS THROUGH DIDACTICAL SITUATIONS: DIDACTICAL SITUATIONS OF GENERAL CONCEPTS AND MRU ...... 2191 Raúl Torres ; Diego Larriva ; Neli Gonzales

INTERNET RADIO RESEARCH: A REVIEW OF APPLIED METHODOLOGIES...... 2197 Viviana Noemí Galarza Ligña ; Ana Magali Culqui Medina ; Amparo del Carmen Reascos Trujillo

UNDERSTANDING FAMILY AND HEALTH PROFESSIONALS: ASSISTIVE DEVICE USE AND ALTERNATIVE COMMUNICATION IN LONG-TERM CARE FOR THE ELDERLY...... 2203 Graciela De Brum Palmeiras ; Marlene Teda Pelzer ; Adriano Pasqualotti ; Paulo Roberto Pasqualotti

INFORMATION FLOWS IMPROVEMENT IN PRODUCTION PLANNING USING LEAN CONCEPTS AND BPMN: AN EXPLORATORY STUDY IN INDUSTRIAL CONTEXT ...... 2209 Ana Rita Arromba ; Leonor Teixeira ; Ana Raquel Xambre

MONITORING SYSTEM FOR PATIENTS WITH COGNITIVE IMPAIRMENT USING MOBILE DEVICES ...... 2215 Hélder Zagalo ; Paulo Dias ; Volodymyr Kuprych ; Miguel Rodrigues ; Marco Ventura ; Beatriz Santos ; Paula Amorim ; Paulo Margalho

MODEL OF ACCEPTANCE AND USE OF INFORMATION TECHNOLOGY: DO USERS REALLY USE THEIR TECHNOLOGY SYSTEMS? ...... 2220 Evandro Silva Guimarães ; Fernando Paulo Belfo

THE COMMUNICATION FROM THE INCIDENCE OF STAKEHOLDERS IN ECUADORIAN COMPANIES ...... 2226 Nancy Ulloa-Erazo ; Oswaldo Portilla-Villamagua ; Álvaro Cevallos-Ramírez

IMAGES OF GAZA: SOCIAL APPROPRIATIONS ON THE PHOTOGRAPHS OF THE PALESTINIAN- ISRAELI CONFLICT ...... 2232 Stefanie Niklander ; Fabiana Rodríguez Pastene ; Soledad Valenzuela

MILLENNIALS' TRENDS IN LUXURY MARKETING: THE ECOTURISM...... 2238 Andreia Costa ; Madalena Abreu ; Área Gestão ; Belém Barbosa

EDUCATIONAL TECHNOLOGIES FOR BRAZILIAN BASIC EDUCATION: A PERSPECTIVE FROM THE TEACHER ...... 2244 Críscilla M. C. Rezende ; Ana Carolina G. Inocêncio ; Thiago B. De Oliveira ; Ana Paula F. V. Boaventura

ETHICS OF ARTIFICIAL INTELLIGENCE: CHALLENGES...... 2249 Martinha Piteira ; Manuela Aparicio ; Carlos J. Costa

THE DESIGN OF A HMI FOR ADDITIVE MANUFACTURING...... 2255 Marco Rodrigues ; João Paulo Pereira ; Pedro Miguel Moreira

DASHBOARD TO MONITOR PERFORMANCE OF AN HOTEL IN THE FINANCIAL PERSPECTIVE...... 2261 Ana Margarida Santos Lavrador ; Raul M. S. Laureano

TRAINING AND MANAGEMENT SUPPORT AS DETERMINANTS OF ERP SUCCESS ...... 2267 Fernando Bento ; Carlos J. Costa ; Manuela Aparicio

Author Index