Government Technology Magazine March 2012

VOL25 ISSUE3 | MARCH 2012

TOP DOERS, DREAMERS & DRIVERS

CODE FOR AMERICA’S JENNIFER PAHLKA

Digital Communities PLUS: Quarterly Report

A PUBLICATION OF e.REPUBLIC govtech.com

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-1300. -1300. echnology, avine Road, Folsom, CA 95630, 916/932 Folsom, CA 95630, avine Road,

COVER STORY

., and additional offices. POSTMASTER: Send address changes to: Government T ., and additional offices. POSTMASTER: 8 / Top 25 Doers, echnology, Attn: Circulation Director. 100 Blue R Circulation Director. Attn: echnology, Dreamers and Drivers Our annual salute to IT innovators in the public sector.

CHICAGO’S DIGITAL TRIO: (L TO R) KEVIN HAUSWIRTH, DEPARTMENTS JOHN TOLVA, BRETT GOLDSTEIN . Periodicals Postage Paid at Folsom, Calif Paid Postage Periodicals .

uiries should be directed to Government T 44 / Uncertain Outcome Supreme Court ruling on GPS tracking case complicates police surveillance.

46 / Brand Awareness Montana moves cattle brand registration online.

eserved. SUBSCRIPTIONS: Subscription inq 48 / Shipshape Services NEWS echnology, 100 Blue Ravine Road, Folsom, CA 95630 Road, 100 Blue Ravine echnology, Minneapolis uses Foursquare to increase public awareness 6 Spectrum about e-government. More research, more science, more technology.

COLUMNS 7 govtech.com/extra Digital Communities Updates from Government Quarterly Report 4 Point of View Technology’s daily online

. Copyright 2012 by e.Republic, Inc. All Rights R . Copyright 2012 by e.Republic, Recognizing Excellence news service. 25 / BYOD: Integrating Personal Mobile Devices Into 50 Gov2020 47 Products Local Government Operations Super Bowl CIOs Logitech, myPowerbag, Lenovo

PHOTO BY ANNE RYAN / COVER PHOTO BY JESSICA MULHOLLAND Government Technology (ISSN# 1043-9668) is published monthly by Government T Government Technology 100 Blue Ravine Road, Folsom, CA 95630 Road, 100 Blue Ravine The inside pages of this publication are printed on 80 percent de-inked recycled ﬁ ber. www.govtech.com // March 2012 3

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Editorial Prepress �� PAGE �� Other OK to go Group Publisher: Don Pearson, [email protected] POINT OF VIEW By Steve Towns / Executive Editor EDITORIAL Editor: Steve Towns, [email protected] Assoc. Editors: Matt Williams, [email protected] Elaine Pittman, [email protected] Jessica Mulholland, [email protected] Chad Vander Veen, [email protected] Managing Editor: Karen Stewartson, [email protected] Chief Copy Editor: Miriam Jones, [email protected] Staff Writers: Hilton Collins, [email protected] Brian Heaton, [email protected] Sarah Rich, [email protected] Editorial Assistant: Natalie August, [email protected] DESIGN Creative Director: Kelly Martinelli, [email protected] Art Director: Michelle Hamm, [email protected] Senior Designer: Crystal Hopson, [email protected] Recognizing Public- Illustrator: Tom McKeith, [email protected] Production Director: Stephan Widmaier, [email protected] Production Manager: [email protected] Sector Excellence PUBLISHING VPs OF STRATEGIC ACCOUNTS: Jon Fyff e, jfyff [email protected] Stacy Ward-Probst, [email protected] hen we launched Government and the mayor of Chattanooga, Tenn., who Chul Yim, [email protected] Leilani Cauthen, [email protected] Technology’s annual Top 25 issue in spearheaded a citywide broadband project Arlene Boeger, [email protected] March 2002, our goal was simple: to that delivers some of the country’s fastest Inter- SALES DIRECTORS: W Leslie Hunter, [email protected] recognize the excellence we encounter every day net connection speeds. It includes the CIO of Shelley Ballard, [email protected] in the public sector. Montana, who launched a multistate eff ort to Liza Mendoza, [email protected] Kenny Hanson, [email protected] One of the nicest things about my job is that I store GIS data in the cloud, and the CIO of Indiana Tracy Meisler, [email protected] get to regularly rub elbows with some of the bright- University, who used open source software to Kim Frame, [email protected] ACCOUNT EXECUTIVES: est people in state and local government — and collaboratively create administrative software John Enright, [email protected] the same is true for a number of my colleagues at used by multiple institutions. Kevin May, [email protected] Gloria Leacox, [email protected] Government Technology and its parent company, Most of our 2012 winners come from inside Paul Dangberg, [email protected] e.Republic. Over the course of a year, we interview government, but others run startups or nonprof- Lara Roebbelen, [email protected] David Rogers, [email protected] hundreds of state and local offi cials about innovative its that have profoundly infl uenced public-sector ACCOUNT MANAGERS: technology deployments for Government Technology IT. For instance, we’ve honored the creator of Melissa Cano, [email protected] Erin Gross, [email protected] magazine and Govtech.com. We also talk to them YouTown, a suite of mobile apps that allows Noel Hollis, [email protected] face-to-face at more than 200 live events. agencies to easily launch open data off erings. Stephanie George, [email protected] BUS. DEV. MANAGERS: The Top 25 became our way of honoring the We also recognized the founder of Code for Glenn Swenson, [email protected] most impressive individuals we meet. We call America, a nonprofi t that matches open source Son Strachan, [email protected] Maggie Ransier, [email protected] them “Doers, Dreamers and Drivers” in recogni- software developers with cities that want to SALES ADMINISTRATORS: tion of the commitment, vision and plain old hard undertake innovative technology projects. Christine Childs, [email protected] Heather Woodhouse, [email protected] work that’s required to move government forward In all, we’ve honored nearly 300 individu- Carmen Mendoza, [email protected] despite the obstacles. als over the years — from the biggest names in Jessica Stefani, [email protected] Alexis Hart, [email protected] Ten years after that inaugural issue, we’re still at our market to unsung heroes, toiling under the Director of Marketing: Andrea Kleinbardt, [email protected] it. And given the fi erce challenges and huge oppor- radar to improve their communities. These days, Sr. Dir. of Cust. Events: Whitney Sweet, [email protected] tunities facing states, cities and counties, we think government gets too much blame for causing Dir. Custom Media: Jeana Bruce, [email protected] Dir. of Web Marketing: Zach Presnall, [email protected] our original goal of recognizing public-sector excel- problems and not enough credit for solving them. Web Advertising Mgr: Julie Dedeaux, [email protected] lence and innovation is more important than ever. Government Technology’s Top 25 shows that Subscription Coord.: Eenie Yang, [email protected] As usual, this year’s winners are a distin- there are a lot of talented and dedicated people CORPORATE guished and varied collection of people. working in public agencies across the country CEO: Dennis McKenna, [email protected] Executive VP: Don Pearson, [email protected] Our 2012 list includes the New York City Police — and we’re all better off because of them. Executive VP: Cathilea Robinett, [email protected] Department CIO, who led a technology turn- CAO: Lisa Bernard, [email protected] CFO: Paul Harney, [email protected] around in the nation’s largest local police force, VP of Events: Alan Cox, [email protected] Chief Marketing Offi cer: Margaret Mohr, [email protected] Chief Content Offi cer: Paul Taylor, [email protected]

Government Technology is published by e.Republic Inc. Copyright 2012 by e.Republic Inc. All rights reserved. Government Technology is a registered trademark of e.Republic Inc. Opinions expressed by writers are not necessarily those of the publisher or editors.

Article submissions should be sent to the attention of the Managing Editor. Reprints of all articles in this issue and past issues are available RAISE YOUR VOICE (500 minimum). Please direct inquiries for reprints and licensing to Wright’s Media: (877) 652-5295, [email protected]. Your opinions matter to us. Send comments about this issue to the editors at [email protected]. Subscription Information: Requests for subscriptions may be directed Publication is solely at the discretion of the editors. Government Technology reserves the right to edit to Subscription Coordinator by phone or fax to the numbers below. You can also subscribe online at www.govtech.com. submissions for length. 100 Blue Ravine Rd. Folsom, CA 95630 Phone: (916) 932-1300 Fax: (916) 932-1470 Printed in the USA.

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Editorial Prepress �� PAGE �� Other OK to go In here, our expertise allows you to focus on yours.

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Editorial Prepress �� PAGE �� Other OK to go WATCH SPECTRUM AT spectrum www.govtech.com/spectrum More research, more science, more technology.

Incredible Shrinking Hard Drive. Hard drives could one day be the size of rice grains, powering music players so small they’d ﬁ t inside your ear. Scientists at IBM and the German Centre for Free-Electron Laser Science built the world’s smallest unit of magnetic storage, using 96 atoms to create 1 byte of data. Conventional drives require half a billion atoms for each byte. The advance could lead to tiny hard drives that can store 200 to 300 times more information than they do today — but not until researchers can

speedspeed up the manufacturingmanufacturing processproocesss aandnd sstabilizetabib lize the temtemperatureperature at which the hard drive functions. SOURCE: DISCOVERY E-WASTE ATM: Owners of old electronics can make a small profi t from ecoATM, an SpareSpare ththe Air automated phone recycling machine ResearchersReReseararchcheerrs have fofound an ally in the that helps users responsibly dispose glggloballobalal wwarmingarrmmiinngg debatedebate. Molecules known of their old gagadgets. The machine ass CCriegeerir egegeeee bbiradicalsirradadicicals cacan naturally clean up generatesgenerategene instant quotes for thtthehe aatatmospheretmomospspheh rree bbyy oxoxidizingidi pollutants, such old cellphones or MP3 asa sulfursulfufur andaannd nitrogennitrogen dioxide, produced playerspla from a database bby ccombustion.omombbusttioi n. ReseaResearchers found that of 40,000 items. Items Criegee biradicals accaccelerate the forma- areare identifi ed and verifi ed tion of sulfate and nitrate in the atmosphere, by a camera, and a cable which ultimately leads to cloud formation allowsall the machine to with the potential to cool the planet. checkch to see if they’re SOURCE: UNIVERSITY OF BRISTOL functional.fu If users acceptac the off er, money iss immediatelyimm disbursed. TheThe ecoATMecoATM will roll out nationwide

this year. SOURCE: TECHWEEK EUROPE 24 million “If passed, [this The number of customers legislation] will harm notiﬁ ed that online shoe and the free, secure apparel store Zappos was and open Web, and hacked, proving that the bring about new public sector isn’t the only tools for censorship vulnerable target for of foreign websites cybercriminals. in the United States.”

Wikipedia’s statement on Black Wednesday — the daydad y iit shut down its English languagelangu page to protest Congress’Cong proposed anti-piracyanti-p legislation.

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Editorial Prepress �� PAGE �� Other OK to go reader/comments: govtech.com/extra: Updates from Government Technology’s daily online news service.

It’s a great program, but even“ better was the Communities in Schools program, which Demo- crats cut because it was a conser- Strange Vending Machines in the Public Sector vative-sponsored program. What Today vending machines not only provide agencies can get equipment like duct tape low-income kids need are mentor delicious treats, they also spit out supplies by waving an identiﬁ cation card on a vending substitutes for parents who are either and other goods. Pennsylvania’s Liquor machine’s optical reader. And students at working two to three jobs, or drunk Control Board installed wine vending Pennsylvania’s Shippensburg University can on the couch. Hopefully they’ll get machines in supermarkets. In Sacramento, get health-related items from a machine at the some mentoring on life and tech Calif., employees of some government university’s health center. skills in this program. That is, if they’re not spending three hours a day being bused across town to school.” Dave in Raleigh, in response to Raleigh, N.C., 8,000 x 8,000: Program Makes Teens Tech Gurus The number of pixels in Phil Bertolini is a true leader NASA’s recently in“ shared services. He is actually released Blue doing what most people are still Marble composite talking about.” Kristin Judge, in response to Oakland County, image of Earth. Mich., Taking Shared Services National

This type of police crime sup- pression“ has a long and documented 11, 37, 33, 18 history. It shifts the crimes to areas The percentage of the 76 respondents who said “excellent,” “good,” “fair” and that normally do not have high crime “poor,” respectively, when answering the GT quick poll question: How would you levels. The worst feature is that once rate your organization’s ability to hire and retain qualifi ed IT personnel? we have taught the criminals to go to better neighborhoods, they do not stop going to them once the tempo- WHO SAYS? rary action ceases. This will widen “You don’t have a sentient being on board the aircraft who already the high crime areas. This is sensa- has imprinted in his memory what to do if he loses communication … tionalism police work. We have tried you’ve got an airplane out there that nobody can control.” and failed at this before. If your city is doing this, sell and move before the www.govtech.com/public-safety/Will-Safety-Issues-Ground-Police-Use-of-Unmanned-Drones.html property values go through the fl oor.” White Knight, in response to Police in Fort Lauderdale Turn Loose ‘The Peacemaker’ TOP-TWEETED STORIES HOT OR NOT? Most read stories online: Least read stories This is absolutely insane. Of all Are ‘Cloud Hubs’ Highest-Defi nition online: the“ things money needs to be spent the Way of the 100 Image of Earth Ever When Billing tweets Future? 6,334 VIEWS Services Collide on that would improve education, Huntsville let some salesman from Federal CTO 141 VIEWS YouTube Agrees to Aneesh Chopra Campbell County, Zonar talk them into throwing it away New Terms of Service 76 Stepping Down Va., Unveils Enhanced on some techie toys. It sounds like tweets for State Agencies 4,203 VIEWS Website 225 VIEWS Zonar is the only one thinking here.”

Highest-Deﬁ nition Company’s Web Steve S., in response to Alabama School Will Agencies Image of Earth Ever, Forum Helps Agencies District to Track Student Bus Riders Pay for Social 74 Part 2 Spot Fraud tweets Media Advice? 4,152 VIEWS 280 VIEWS

Send Spectrum ideas to Managing Editor Karen Stewartson, [email protected], twitter@KarenStewartson

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Editorial Prepress �� PAGE �� Other OK to go SINCE 2002, OUR MARCH ISSUE HAS RECOGNIZED THE PUBLIC SECTOR’S DOERS, DREAMERS AND DRIVERS — INDIVIDUALS WITH THE VISION AND DRIVE TO CUT THROUGH GOVERNMENT’S INFAMOUS RED TAPE IN ORDER TO TRANSFORM PROGRAMS AND SERVICE DELIVERY. THIS YEAR’S WINNERS CHALLENGED CONVENTION, NURTURED NEW IDEAS AND BROKE THROUGH OBSTACLES. THEY RESPONDED TO TOUGH CHALLENGES WITH INNOVATIVE SOLUTIONS. WE ARE PROUD TO PRESENT THE 2012 GOVERNMENT TECHNOLOGY TOP 25.

WATCH A VIDEO See profiles of the 2012 Top 25 www.govtech.com/top-25 SHUTTERSTOCK.COM

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Dick Clark Brian Kelley Code for America Fellows CIO, Montana CIO, Portage County, Ohio Stanley Stewart Ron Littleﬁ eld Bill Lindner Deputy Chief of Staff for Eligibility Mayor, Chattanooga, Tenn. Director, Center for Academic & Integration, Texas Health and Professional Development, Human Services Commission Steve Reneker Florida State University CIO, Riverside, Calif. John Nixon Executive Director, SmartRiverside Heather Blanchard Director, Michigan Co-Founder, CrisisCommons Department of Technology, Steve Nichols Management and Budget CTO, Georgia Noel Dickover Co-Founder, CrisisCommons Kyle Schafer Nancy Olson CTO, West Virginia CIO, Milwaukee Andrew Turner Co-Founder, CrisisCommons Debbie Conway Laurie Panella Recorder, Clark CIO, Milwaukee County, Wis. Brad Wheeler County, Nev. CIO and Vice President of IT, Dale Jablonsky Indiana University Bryan Sivak Assistant Executive Offi cer, IT Chief Innovation Offi cer, Services Branch, CalPERS Michael Riedyk Maryland Creator, YouTown Brett Goldstein Larry Godwin Chief Data Offi cer, Chicago Flint Waters Deputy Commissioner, CIO, Wyoming Tennessee Department of John Tolva Safety and Homeland Security CTO, Chicago Christopher Mitchell Director, Telecommunications as Commons Greg Wass Kevin Hauswirth, Initiative, Institute for Local Self-Reliance CIO, Cook County, Ill. Social Media Director, Chicago Jennifer Pahlka V. James Onalfo Mark Sloan Founder and Executive Director, CIO, New York City Police Homeland Security Director Code for America Department & Emergency Mgmt. Coordinator, Harris County, Texas

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TOP Ron Littleﬁ eld MAYOR, CHATTANOOGA, TENN.

When the banking crisis slammed America in 2007, Chattanooga was already working on a business plan for a citywide broadband network. Two years later, the federal government’s stimulus package netted the city a $111-million grant to speed up the initiative. The municipally owned Electric Power Board (EPB) quickly laid fi ber to connect 170,000 homes and businesses. Chattanooga now has one of the fastest networks in the country. “We made the decision to use fi ber to every user rather than just piggybacking on the old copper wires, because we just felt like fi ber is where things are going,” Littlefi eld said. “So if we were going to invest, we might as well invest in the future instead of old technology.” Littlefi eld’s forward-looking vision Dick Clark and steady hand kept the project on course despite some challenges. CIO, MONTANA Business interests opposed to the

THOMAS LEE THOMAS citywide network sued Chattanooga at least four times — all were unsuc- Executing a vision is challenging in motion for Montana, Oregon, Utah cessful. Littlefi eld, who worked in in any industry, and is perhaps even and Colorado to develop a four-state community planning after moving to more so in government given the RFP for cloud-based storage. Chattanooga in 1968, knew the fi ber public sector’s legendary bureau- “It’s been really rewarding to see network would bring capabilities cracy. But in Montana, CIO Dick how much collaboration states are beyond smart grid technology for Clark is watching his vision become willing to do,” Clark said, adding that the local public utility. The EPB now a reality. the idea has sparked interest from is selling customers HDTV and roughly 25 other states. Clark chairs high-speed Internet. The police an informal group of members from department has piggybacked a dedi- IT’S BEEN REALLY the four participating states to bring cated wireless mesh network onto REWARDING TO SEE HOW the project to completion. the system too. The local chamber of MUCH COLLABORATION But the project isn’t just about commerce, meanwhile, is using the STATES ARE WILLING TO DO. fi nding a better way to store GIS network to attract and retain high- data, said Clark. The larger goal is tech businesses, and has started to move toward “market-based IT,” calling Chattanooga “The Gig City.” Last year, an idea came to Clark which means focusing decisions “Here is a community with a while driving one day: Aggregate the about IT services in economic terms Southern quality of life, has a pretty GIS data from Montana and three instead of budgetary terms. good university, has a lot of ameni- other states, and seek a private With Clark leading the way on Clark is ties, and once was the dirtiest city in vendor to store that information shared GIS storage, he’s creating a creating a America,” Littlefi eld said. “And now [it new model in the cloud. After speaking with model for collaboration in the cloud. for multistate has] this great technological tool that Oregon CIO Dugan Petty and Utah / By Sarah Rich, Staff Writer collaboration we can use to build a future.”

CIO Steve Fletcher, a plan was set in the cloud. / By Matt Williams, Associate Editor RON LITTLEFIELD

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Known as the birthplace of the tive. On a global playing fi eld, River- TOP citrus industry, Riverside, Calif., is side was named a Top 7 Intelligent Steve Nichols an 81-square-mile city completely Community for its commitment to CTO, GEORGIA blanketed with free wireless Inter- broadband and technology innova- net for low-income households. This tion for the second consecutive year. feat was made possible under the Reneker says he’s proud of River- When the Georgia Technology leadership of CIO Steve Reneker, side’s 311 mobile app that integrates Authority (GTA) needs something who’s also the executive director of into its standard 311 system, auto- done, Steve Nichols is the man to SmartRiverside, a nonprofi t charged matically creating work orders for call. He’s been instrumental in major with making the city an incubator issues like graffi ti abatement. He also state IT projects since joining the and economic hub for startups. points to 600 IP-based video secu- organization in 2002. After 10 years Reneker took the reins as CIO rity cameras that let the city police and numerous leadership changes, in 2004, and with his unique dual department look at information in he remains an intellectual force role, has collaborated with local real time. Reneker credits much of behind Georgia’s IT operations. businesses and educational institu- his success to full support from the Nichols — who’s working with tions to solidify Riverside as a digital city management team and a highly his fourth CIO and third governor destination. Since 2006, Riverside skilled IT staff . The CIO also stays — off ers this advice for dealing has topped e.Republic’s Digital Cities involved in organizations that help Reneker with changing bosses: “You have Survey, which recognizes technical him benchmark the city’s success worked with to recognize that if you really are excellence. The city also is a consis- and stay focused on projects — a businesses going in a new direction, you’ve tently high fi nisher in the annual Best job he plans on doing to ensure and schools just got to let go of the history and of the Web survey for innovative and Riverside is the innovation center of to make his the baggage and go with it.” functional government portals. But California’s Inland Empire. city a digital Nichols may be fl exible, but the city isn’t only nationally competi- / By Karen Stewartson, Managing Editor destination. he’s also been eff ective at helping state government maintain a consistent IT strategy despite the turnover. In 2008, the GTA awarded a contract to IBM for outsourced IT infrastructure services, which provides main- frames, servers, desktop and disaster recovery services. The authority awarded a second contract to AT&T in 2008 for outsourced voice and network services. The GTA announced plans last year to move

Georgia’s Web portal STEVE NICHOLS and 65 agency websites to an open source cloud platform. Georgia plans to eliminate 20 servers with this portal migra- tion, and projects cost savings of $4 million to $5 million over ﬁ ve years. The state also expects the infrastructure and network outsourcing deals to save more than $180 million over 10 years. While Nichols has been successful in convincing his bosses to Steve Reneker see projects through, he knows it involves give and take. “You win CIO, RIVERSIDE, CALIF. some and you lose some,” he said. / By Hilton Collins, Staff Writer JESSICA MULHOLLAND

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Editorial Prepress �� PAGE �� Other OK to go Dale Jablonsky ASSISTANT EXECUTIVE OFFICER, IT SERVICES BRANCH, CALPERS

Dale Jablonsky wants to make technology sustainable in California government — which won’t be easy. After 25 years at the state Employment Development Department (EDD), Jablonsky in 2010 moved to the Cali- fornia Public Employees’ Retirement System (CalPERS), the nation’s largest public pension fund, to oversee IT. CalPERS was implementing a project to replace 49 of its 75 independent computer systems, more than 90 databases, and more than 300 interfaces with one LAURIE PANELLA, integrated, sustainable enterprise LEFT, AND NANCY system. After ﬁ ve years of work, OLSON OFTEN FIND COMMON GROUND. phase one of the new system launched in September 2011. To Jablonsky, sustainability means keeping software and hardware updated. “When properly funded, you can expand and change to Milwaukee’s Dynamic Duo meet legislative mandates and future business needs without having to do LAURIE PANELLA AND NANCY OLSON a lot of rip-and-replace projects.” MATTHEW GILSON PHOTOGRAPHY MATTHEW Although the EDD took a piecemeal Good things happen over a cup of and county services and resources. approach due to funding models, Jablon- coff ee in Milwaukee. Regular, infor- The portal uses the city’s existing sky said the 15 projects he started there mal conversations between the city content management system (CMS) are either completed or are well on their and county CIOs — usually before the and URL. Because they share the way. “Both projects are ideal examples workday begins — have sparked sev- CMS, they split maintenance costs, of IT modernization in California that can eral collaborative projects, and they Olson said, adding that the low-key be modeled after by other agencies.” seem poised to produce even more. arrangement works because the / By Elaine Pittman, Associate Editor It all began a few years ago partners have put aside their egos when Milwaukee County lost its and built a high degree of trust. lease for data center space. The Now the city is redesigning its city had space in its data center and Web page, and the county may off ered it to the county. In exchange, adopt the design — and help pay the county purchased a back-up for it, Olson said. They’ve also generator for the city facility. discussed a shared email system. The fact that no money changed The approach may not solve hands made the deal easier to every budget challenge facing swallow, said city CIO Nancy Olson, the city and county, but it provides who meets with county CIO Laurie some comfort to their CIOs. “The Panella every other month. auditors like to ask what keeps The success of that collabora- me up at night,” Olson said. “The tion led to another. They created a answer is still ‘everything’ — but I do shared Web portal — Milwaukee have a back-up generator now.”

.gov — that provides access to city / By Steve Towns, Editor JESSCIA MULHOLLAND

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LEFT TO RIGHT: KEVIN HAUSWIRTH JOHN TOLVA, BRETT GOLDSTEIN,

Chicago’s Digital Trio KEVIN HAUSWIRTH, JOHN TOLVA, BRETT GOLDSTEIN

For decades Chicago has been Tolva came to Chicago after centered around a single public held up as a pre-eminent example serving as IBM’s director of citizen- issue,” according to Open311.org. of city government operating ship and technology. Goldstein, The city also announced a new behind closed doors, amid an a former IT director for online “snow portal” at ChicagoShovels air of secrecy and corruption. restaurant reservation company .org, which features a real-time But last year, Rahm Emanuel OpenTable, became a Chicago map tracker that plots the loca- was elected mayor due partly police offi cer following 9/11, tion of snowplows. It also off ers where he ascended to head of the preparedness apps for snow safety WE’RE NOT ONLY TURN- Chicago PD’s Predictive Analyt- and readiness, weather reports, ING THE PLOWS ON, WE’RE ics Group. And Kevin Hauswirth and 311 access. The portal proved TURNING ON THE CONVER- left his job teaching social media popular with Chicagoans during SATION OF HOW THE SNOW at Roosevelt University to join an early January snowstorm. PROGRAM IS WORKING. Emanuel’s administration. “During this whole [snow- Not even a year later, thanks storm], we’re tweeting with people to his commitment to change to the trio’s eff orts, the city has and answering questions people how city government works. . placed 200 data sets online, had about, ‘Why is this thing To that end, Emanuel charged launched useful applications like over here? How is this working?’” CTO John Tolva, Chief Data WasMyCarTowed.com and Chica Hauswirth said. “So as we turn the Offi cer Brett Goldstein and goBudget.org, grown the number plow tracker on, now we’re not Director of Social Media Kevin of town hall meetings, and is only turning the plows on, we’re Hauswirth with using technol- launching Open311 — an online turning on the conversation of how ogy to revamp city operations 311 platform on which residents the snow program is working.” and reshape public perception. “can openly exchange information / By Chad Vander Veen, Associate Editor

14 March 2012 // www.govtech.com

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Editorial Prepress �� PAGE �� Other OK to go Brian Kelley CIO, PORTAGE COUNTY, OHIO

The structure of Ohio’s 88 counties is embedded in the state constitu- tion. As a result, Portage County — midway between Cleveland and Youngstown — has 18 elected offi cials, each with independent areas of responsibility and authority. County IT could thus be expected to end up in 18 diff erent stovepipes, but in Portage County, CIO Brian Kelley has been building bridges for 21 years to “communicate, coordinate and consolidate IT” between elected offi cials and the 40-plus departments under them. Those bridges have helped the county produce an integrated court system, GIS, and fi nancial and payroll systems to improve effi ciency, reduce costs and deliver services more eff ectively. “We’re recognized as one of the most integrated court criminal Mark Sloan justice systems in the state,” said Kelley, “and we’re using technology EMERGENCY MANAGEMENT COORDINATOR, [and] building those bridges so that OFFICE OF HOMELAND SECURITY AND EMERGENCY we have one system going across MANAGEMENT, HARRIS COUNTY, TEXAS many silos, fi efdoms, kingdoms.” OSCAR WILLIAMS Kelley’s enthusiasm for coordi- Mark Sloan grew up with sports images, and improved GIS mapping nation extends beyond the county. and dreamed of becoming a profes- and regional interoperability. To spread the word, he’s active in sional athlete. In fall 2008, he was He also created a tech team to groups like the Society for Information honored at the 50-yard line of the develop one of the fi rst websites Management and InfraGard. Kelley Houston Texans’ Reliant Stadium devoted to tracking and assem- co-founded the Ohio — not for what he’d done on the bling citizen volunteers. As director City/County IT Asso- football fi eld, but for his leader- of the Harris County Citizen Corps, ciation and teaches a ship during Hurricane Katrina. an award-winning prepared- public-sector IT graduate That day, Sloan received the ness initiative, Sloan knew where course that he created. John C. Freeman Weather Museum’s to go to coordinate evacuation He has a passion to Hurricane Hero Award, one of eff orts during Katrina. Citizen share his information and several honors bestowed upon Corps helps organize people expertise to help others him for his eff orts to mobilize some who’d like to better prepare for be successful with IT 60,000 volunteers to get 65,000 disasters, he told Emergency implementations, procure- evacuees from New Orleans. Management magazine last year. ments and operations. During his days as an athlete During Katrina, Sloan received Says one admirer: “Brian and coach, Sloan learned the value about 1,000 emails an hour from Kelley is one of those of teamwork and communica- corps members wanting to help. unsung heroes who works

tion. He puts those skills to work Citizen Corps helped Sloan UNIVERSITY KENT STATE tirelessly and passion- as Harris County’s emergency accomplish his goal of the three ately to educate government offi cials management coordinator, assem- C’s: communication, coordination on public-sector IT at all levels of bling teams that have automated and cooperation. local government and to break ﬂ ood warning systems and traffi c / By Jim McKay, Editor, down silos and barriers.” / By Wayne

ANNE RYAN management, enhanced Doppler Emergency Management Hanson, Editor, Digital Communities

www.govtech.com // March 2012 15

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TOP Bill Lindner CrisisCommons DIRECTOR, CENTER FOR ACADEMIC & PROFESSIONAL Co-Founders DEVELOPMENT, FLORIDA STATE UNIVERSITY HEATHER BLANCHARD, NOEL DICKOVER AND ANDREW TURNER In the early 1990s, Florida Trend Recently he oversaw the building magazine described the Sunshine of the $15 million, 30,000-square- State as a cow pasture on the foot Florida State Conference Center. What began as an attempt to learn information highway. When Gov. This high-tech building boasts one how to best use technology in disas- Lawton Chiles saw that unfavor- of the largest video walls in the ters became CrisisCommons, a global able description, he asked Bill country, simultaneous webcasts from network of technical volunteers who Lindner to do something about it. six rooms and video servers that help emergency responders and orga- As the secretary of the Depart- capture and store this information. nizations. CrisisCommons co-founders ment of Management Services, “I’m really having as much fun Heather Blanchard, Noel Dickover and Lindner led a team in the ’90s that today as I had 20 years ago,” Andrew Turner met at moved Florida state government he said. “The media pieces are a Transparency Camp into the fast lane. Through conver- dramatically diff erent, people are event in 2009 and began sations with the Netscape browser moving much faster, things have gauging interest among creators, video teleconferencing to be done more quickly, but it’s all their tech community pioneers and Internet working about how do you change the way peers in volunteering groups, he realized how the Internet government works by changing their talents to help with would change the way government the way government thinks. And disaster response. relates to and serves its citizens. part of that is this technology.” In June 2009, a

With control over IT services and / By Tanya Roscorla, Staff Writer CRISISCOMMONS user-generated confer- back-end government processes, From left to right: Andrew Turner, ence called a CrisisCamp Lindner’s agency created a website Heather Blanchard, Noel Dickover brought together 200 that connected government people to discuss the services to Florida’s citizens and topic. But it was the devastating 2010 earned a hat tip from Bill Gates. Haiti earthquake that put the idea into After he left state government action. Five days after the earthquake, in 1998, Lindner started his third more than 400 people in fi ve cities career at Florida State University (his worked on 13 tech-related projects. The fi rst career was in architecture). He following week, 14 more camps were headed up the university’s distance held, and within 15 weeks, there were learning eff orts, founded the Center 65 camps in 10 countries, Blanchard said. for Professional Development and Projects included creating a translation started online learning certifi cate app and contributing to an open source programs to help professionals map of the damage in Port-au-Prince. improve their skills. Through a part- CrisisCommons has become a liaison nership with the Florida League of between response organizations and Cities, Lindner developed a program technical volunteers. To allow the organi- designed to create certi- zation to evolve, Blanchard and Dickover fi ed tech managers for stepped down in January, saying that state, city and county it’s time for new ideas to pave the way government. forward. But they’re still entrenched in the belief that the tech community can partner with others for untold benefi ts. Turner continues his work with Crisis- Thanks to Commons, while also serving as CTO Lindner, for technology fi rm FortiusOne. Florida’s “I think the thing that CrisisCom- no longer mons has done more than anything a cow else,” Dickover said, “is give people pasture the idea that you don’t have to be on the in- in a crisis to make a diff erence.”

formation / By Elaine Pittman, Associate Editor OF INDIANA UNIVERSITY COURTESY highway.

16 March 2012 // www.govtech.com BILL LINDNER

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Editorial Prepress �� PAGE �� Other OK to go 100 BlueRavine Road �� Folsom, CA 95630 916-932-1300 �� GGT03_10.indd 17 T 0 3 _ Wheeler Brad / get morevaluefortheirmoney. ment asthewayforuniversitiesto Wheeler seesthispooledinvest- institutions and22ﬁ million ininvestmentsfrom50 now havepooledmorethan$60 Multiple collaborativeprojects “This istherealdeal.” now theuniversity’s CIO. and chess,” saidWheeler, applications, saving$17million. source suiteofadministrative institutions tobuildanopen sity worked againwithmultiple learning systems.Andtheuniver- create opensourceteachingand its Sakaiprojecttocollaboratively 2003, IndianaUniversitylaunched partner withotheruniversities.In a badidea,especiallyifhecould ing asystemdidn’t seemlike such lutely thoughtthiswasnuts.” another onein-house.“Iabso- a newsystemratherthanbuild bias kicked in—hewantedtobuy ing andlearningsystems. update theirhomegrownteach- learning —thattheyneededto sociate deanforteachingand Brad Wheeler—thentheas- of ITatIndianaUniversitytold Ten yearsago, 1 INDIANA UNIVERSITY CIO ANDVPOFIT, 0 By Tanya Roscorla, Staff . i n “This isn’t just hobbies “This isn’t justhobbies But aftersomeresearch,build- Wheeler’s businessschool d d

1 7 �� the vice president thevicepresident �� rms — and rms —and Writer �� P AGE Michael / by providingcloudsolutions.” make governmentmoreeff to seriouslycutdowncostsand solution,” Riedyksaid.“We’re trying social mediatogetherasacloud to bringmobilegovernmentand “We thoughtitwasauniqueidea apps usinggovernmentdatasets. showcasing thepotentialofWeb will beanautomaticdestinationfor clicks, createamobilepresence.” — tosignupand,withajustfew state agencies,federalagencies allows agencies—cities,counties, a mobileplatformoncloudthat “That resultedintheideatobuild open datatogether,” Riedyksaid. technology, socialmedia and would happenifyouputmobile mobile environment. create acustomized,near-instant simply toggleanarrayofsettingsto provides theapps,andagencies ernments supplythedata,YouTown brilliance isinitssimplicity—gov- platform forpublicdata.YouTown’s agencies aready-mademobile of prepackagedappsthatgives DotGov createdYouTown, agroup ment cloudservicesdeveloper need, MichaelRiedykofgovern- demand. To helpagenciesmeetthis access togovernmentserviceson In growingnumbers, CREATOR OFYOUTOWN By ChadVander Veen, AssociateEditor Riedyk hopesthatYouTown “We werediscussingwhat www.govtech.com Change event, Champions of a WhiteHouse ers honoredat software develop- one of16citizen internal resources. contests orusing app development without launching apps cangetthem wanting opendata Governments government data. dtra Prepress Other CreativeDir. Editorial Designer In June, he was In June, hewas citizenswant Riedyk Riedyk ective // March 2012 22/22/12 2:28PM / 2 2 17 / 1

2 JAY PREMACK

2 :

2 8

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TOP Flint Waters Christopher CIO, WYOMING Mitchell DIRECTOR, TELECOMMUNICATIONS AS In 2008, Flint Waters appeared children — and networks — to his COMMONS INITIATIVE, INSTITUTE FOR on The Oprah Winfrey Show to new role. LOCAL SELF-RELIANCE talk about the dangers of online “In the past, the state stood sexual predators. At the time, up open government wireless In 2011, the battle for the right of local Waters was a police investigator access points with no transac- governments to build their own broad- and chief of Wyoming’s Internet tion logging or authentication,” band networks raged on, and at the Crimes Against Children (ICAC) Waters said in an interview last heart of the fi restorm was Christopher task force. He was there to discuss year, “and I know some of those Mitchell, director of the Telecommuni- software he developed to track were used by predators in an area cations as Commons Initiative of the down online predators by identify- where they are granted anonym- Institute for Local Self-Reliance. ing computers that were trading ity. In a sense, you have a business A national expert on community child pornography on fi le-sharing decision that provides a statute broadband, Mitchell has worked to networks — software that was used of limitations with these types of educate legislators and rally supporters in Operation Peer Precision, which crimes, because if you don’t catch against the eff orts of large telecom- has been described as “the largest the individual at the computer, munications and cable companies undercover operation in the world.” they walk away and there’s often that make it more diffi cult for cities and During his time with ICAC, Waters no way to prosecute them.” counties to build high-speed networks. found more than 600,000 comput- Under his watch, the state is Since Mitchell began workers containing illegal pornography. far more security-conscious. “I was ing on community broadband He has been recognized as an the CTO for 46 ICAC task forces issues, he said the private sector expert in Internet child exploitation around the country, so I’m used to Flint Waters has made it clear it won’t build in state and federal court, and has operating with disparate govern- brings a broadband networks everywhere testifi ed before Congress on the ment requirements,” Waters said. passion for they’re needed. So eff orts are being challenges of protecting children “The solutions that I built back then protecting redoubled to protect the ability of

from violence and exploitation. are in 34 countries now, so I have a children — and local governments build JESSICA MULHOLLAND When he became CIO of fair bit of experience in dealing with networks — a municipality-owned Wyoming last November, Waters large-scale enterprise solutions.” to his role as high-speed networks. brought this passion for protecting / By Jessica Mulholland, Associate Editor Wyoming CIO. “It’s not a matter of us working for some mandate that all communities build their own networks,” Mitch- ell said. “We support the requirement that just like a community can build a road if it wants to, it should be able to build the networks they need to attract economic development.” In 2011, North Carolina MITCHELL CHRISTOPHER enacted a bill that essentially bars community networks from being built. South Carolina is considering a bill that would place additional restrictions on rural communities looking to create their own networks. “This is going to come up in state legislatures around the country,” he said. “I hope we’re able to rally more public interest and business groups to support the right of communities to make that decision themselves.”

GETTYIIMAGES.COM / By Brian Heaton, Staff Writer

18 March 2012 // www.govtech.com

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Editorial Prepress �� PAGE �� Other OK to go Code for America Fellows Since Code for America (CfA) launched in 2010, the project, which seeks to help “governments work better for everyone with the people and the power of the Web,” has become a sensation in city government. In 2011, CfA’s 19 fellows worked for 11 months in Boston; Seattle; Washington, D.C.; and Philadelphia. These developers, designers, analysts and researchers were embedded with host cities to help them undertake innovative projects Jennifer they couldn’t do on their own. The fellows were so successful in fostering innovation that there Pahlka are now eight participating cities. FOUNDER & EXECUTIVE DIRECTOR, “The 2011 fellows believe CODE FOR AMERICA in the promise that government is, at its heart, what we do together that we can’t do Sometimes dreamers are driven to apps that have been replicated individually,” said CfA founder pursue their ideas — a notion that’s nationwide. Jennifer Pahlka. “We live in true for Jennifer Pahlka, founder The ultimate goal, Pahlka says, is an era where new tools and and executive director of Code for to foster new notions of citizenship, approaches make it possible America (CfA), an organization that where people think not just about to make this promise real, and unites government and the open the beneﬁ ts of being a citizen, but these talented, passionate and source software development also their responsibilities as citizens. courageous individuals brought community. In 2009, Pahlka quit her She adds that the program’s success their technical and creative longtime career in the tech event is largely due to the innovation and skills to this important work.” industry to launch the new venture. passion of city governments — along Collectively the fellows CHRISTOPHER MITCHELL CHRISTOPHER “I felt a strong conviction about it,” with the commitment of many people wrote 21 applications, opened she said. “I felt that we needed to who have invested their time, money 72 data sets and attended 81 at least try it.” and energy in it. civic hackathons, Pahlka said. Three years later, Pahlka’s CfA continues to expand, with “Most importantly, they creation is helping to transform two new programs for citizen coders partnered with countless change local government operations. who want to contribute on more agents in government to try The program, which matches ﬂ exible terms or obtain startup new approaches to connect- open source development teams funding and advice. “I feel like I ing cities and their citizens,” she to cities with innovative ideas, has have found my life’s work,” Pahlka added. “Along with the amazing, proven popular and productive. said. “I couldn’t be happier connect- talented public servants who This year, CfA had 515 applicants, ing these talented developers and partnered with them, they’re true with only 25 fellowships to offer. designers to a mission that I think is heroes of a new movement.” And the previous round of Code really important.” / By Chad Vander Veen, for America fellowships produced / By Karen Stewartson, Managing Editor Associate Editor CODE FOR AMERICA

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TOP John Nixon DIRECTOR, MICHIGAN DEPARTMENT OF TECHNOLOGY, MANAGEMENT AND BUDGET

It’s safe to say that where John Nixon goes, success usually follows. During his four-year tenure as Utah’s budget director, Nixon oversaw the state’s $11 billion budget, teaming with CIO Steve Fletcher to successfully consolidate IT services. As a result, Utah is now one of a small handful of states with fully centralized IT operations. Nixon then headed to Michigan where he now serves as director of the Michigan Department of Technol- ogy, Management and Budget. Since his arrival, he has led major eff orts to strengthen the state’s IT operations. “I saw a state that had been down for over a decade,” Nixon said. “I saw a state that was poised to make a strong comeback.” And that it has. Earlier this year, Stanley Stewart the Michigan Legislature approved a $2.5 million innovation fund, DEPUTY CHIEF OF STAFF FOR ELIGIBILITY INTEGRATION, TEXAS HEALTH AND HUMAN SERVICES COMMISSION which will in part be overseen by Nixon. The fund will be used to STANLEY STEWART STANLEY execute IT projects that cost in New technology might make life on convincing employees they’d be the $100,000 to $200,000 range. easier for many, but it was “old- successful despite earlier struggles. Nixon said the projects will help school” management from Stanley He said staff members “were a state agencies work together to Stewart that helped the Texas Health little demoralized” from previous fail- consolidate and share IT services. and Human Services Commission ures — and communications between Since Nixon took offi ce, the (HHSC) turn the corner on deploy- technology staff and system users state also has combined its physi- ing its benefi ts eligibility system. needed to improve immediately. cal and cybersecurity offi ces — The Texas Integrated Eligibil- Stewart intentionally started making both sets of operations ity Redesign System (TIERS) had weekly progress meetings fi ve technology driven, and he limped through an eight-year minutes early to increase employee intends to continue pushing implementation period littered accountability. “You weren’t allowed the IT realm on all fronts. with failures, multiple integration to take a shot at anybody, and we “I think that our companies and criticism. But in didn’t play the blame game,” he said. people are ready for early 2010, Stewart was hired as a Using a phased approach, Stewart’s change,” he said, “and I consultant by Tom Suehs, execu- team fi rst rolled out TIERS in Lub- think they’re excited.” tive commissioner of the HHSC, to bock, followed by a larger deploy- / By Sarah Rich, Staff Writer turn around the troubled project. ment in El Paso. With each success, Armed with total authority over the employees further bought into implementation, Stewart completed Stewart’s approach, ulti- the TIERS rollout in December 2011. mately fi nishing the job This wasn’t unfamiliar turf for three months ahead Stewart, who ran a similar project of schedule. in Michigan. He says his manage- / By Brian Heaton, ment style in Texas was predicated Staff Writer DAVID KIDD DAVID

2 0 March 2012 // www.govtech.com JOHN NIXON

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Editorial Prepress �� PAGE �� Other OK to go Debbie Conway RECORDER, CLARK COUNTY, NEV.

When Debbie Conway became Clark County recorder in 2007, she stepped into a troubled offi ce. Morale was low, equipment antiquated, and customers waited as long as three hours to record a document and another six months to get the document back. It took all day to open the mail with old-fash- ioned letter openers. A three-year backlog in property fee assessments meant millions in lost income. Conway, who had private-sector Kyle experience bringing multimillion dollar projects in on time and under budget, Schafer sat down with IT and department managers and went to work outlining CTO, WEST VIRGINIA about 40 things needing quick implementation to get the offi ce back on track. “I looked at it like one big project and broke it into phases,” she said. First came new computers, faster scanners and an upgraded recorda- tion system. Next Conway streamlined In 2005, West Virginia was consolidating he said. “So my fi rst nine months on the processes. Boxes of title company its IT infrastructure under the newly created job was crafting legislation around the documents were entered into an elec- Offi ce of Technology, and then-Gov. Joe newly formed offi ce.” tronic system by an outside company, Manchin hired Kyle Schafer to spearhead With new legislation in place, Schafer’s allowing staff members to access the eff ort. eff orts included creating a project manage- documents on computer screens to Schafer soon noticed problems. The ment offi ce to oversee IT initiatives; hiring review and record. Conway also insti- state’s decentralized technology systems the state’s fi rst chief information security tuted a system to reduce waiting time meant that agencies with diff erent equip- offi cer, Jim Richards, who’s still there; creat- and linked it to the Assessor’s Offi ce. ment couldn’t read one another’s fi les. ing a state information security program; The changes Conway made serve There were 150 email domains being saving the state $130,000 by using an her customers well, even during the used by various departments, requiring open source intrusion detection system; economic downturn — which didn’t support from more than 30 email admin- and eliminating duplicate processes by reduce workload, since the recorder istrators. The state also lacked spam providing IT services from central IT instead handles foreclosures and as many as fi ltering software. of diff erent agencies. 1,000 liens a day for default of such Consolidation would save West Virginia Schafer said that thanks to the changes, things as sewage fees or child support. money on tech expenditures, reduce work- West Virginia saved about $8 million a Now the backlogs are gone, wait fl ow duplication and strengthen cybersecu- year since fi scal 2006, and he’s sure that times are a few minutes, and those rity. But under existing law, Schafer didn’t agencies are satisfi ed. “We feel confi dent letter openers? Tossed out; an auto- have the power to do it. “Our legislation that we’re meeting their expectations from mated opener does the job in minutes. didn’t have the authority to do any of the a price and service perspective.” / By Wayne Hanson, Editor, Digital

things that Gov. Manchin wanted to do,” / By Hilton Collins, Staff Writer Communities DEBBIE CONWAY

www.govtech.com // March 2012 21

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TOP Bryan Sivak Larry Godwin CHIEF INNOVATION OFFICER, MARYLAND DEPUTY COMMISSIONER, TENNESSEE DEPARTMENT OF SAFETY AND HOMELAND SECURITY

A poster on the wall of Bryan and development dollars, he said, Larry Godwin sets the bar high Sivak’s offi ce off ers up this quote but falls to No. 37 when it comes to and the citizens of Memphis from Southwest Airlines Co-Founder commercializing these lab-developed are safer because of it. Herb Kelleher: “We have a strate- technologies. In response, Sivak In 2005, then director of police gic plan. It’s called doing things.” helped launch a nearly $6 million services for Memphis, he reached As Maryland’s ﬁ rst chief innovation Maryland Innovation Initiative — a out to University of Memphis crimi- offi cer, Sivak has taken that example partnership between the University of nology professor Richard Janikowski, to heart over the past 10 months. Maryland, Morgan State University and and together they developed the Upon his arrival last May, Sivak Johns Hopkins University designed to Crime Reduction Using Statistical was tasked with helping to quickly bolster the state’s ability to commer- History methodology. Godwin, who implement some of Gov. Martin cialize research breakthroughs. was appointed as deputy commis- O’Malley’s signature initiatives, The Innovation Initiative also sioner of the Tennessee Depart- like creating a health insurance includes a focus on accountability. ment of Safety and Homeland exchange, and addressing issues Sivak said Maryland will create a Security in 2011, agreed to share like broadband access and engag- “Commercialization Stat” function crime statistics with Janikowski ing citizens in their government via within its StateStat management and his staff , who in turn provided social media and other technologies. infrastructure to track results. “It’s statistical analysis of incidents In less than a year, Sivak easy for us to announce a new tech- involving gangs, guns and drugs. launched a grant program to help nology and throw money at it, but Later the city had the idea of local governments start bike-sharing it’s much harder for any institution to developing a crime center. Godwin initiatives, as well as a microgrant stand up to what they say the tech- visited New York City’s real-time program for the state Department nology is going to do,” Sivak said. crime center and was impressed — of Health and Mental Hygiene that One suspects Kelleher would agree. to a degree. “It was real time, but it funds implementation of employee- / By Jessica Mulholland, Associate Editor was limited,” he said. generated ideas for low-cost ways to Memphis’ original improve eff ectiveness and effi ciency. crime-center plan started “The idea,” Sivak said, “is that small, consisting of a the people who have good ideas few cameras and small are on the ground doing the work.” offi ce to monitor them. He’s also initiated crowdsourc- “We were going to set ing so that citizens can comment up some monitors in and add suggestions about there and put some ways the state can improve limited-duty offi cers in programs and operations. And Maryland’s there to look at stuff that he’s working with the University Bryan Sivak comes in,” Godwin said. of Maryland and a California wants to But he envisioned design ﬁ rm to redesign the make sure more. “I had a vision:

state Emergency Operations that innova- 50 monitors with rear K. LOWE SUSAN Center from the ground up. tion produces projection screens; offi cers sitting “It’s a complete reimagination results. at monitors feeding [offi cers on from the physical and tech- PDAs] immediately and those nological aspects,” he said. offi cers responding; a ticker tape Perhaps one of Sivak’s proud- of crime running every minute.” est accomplishments is the way In 2008, Godwin’s vision he’s tackled Maryland’s became a reality. “Remember technology transfer that ticker tape I talked about?” problem. The state he asked. “It’s tracking crime ranks No. 1 per every four minutes.” capita in the nation / By Jim McKay, Editor, for the receipt Emergency Management

DAVID KIDD DAVID of research

2 2 March 2012 // www.govtech.com

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Editorial Prepress �� PAGE �� Other OK to go V. James Onalfo CIO, NYC POLICE DEPARTMENT

Jim Onalfo’s ﬁ rst day as CIO of the New York City Police Department was nearly his last. Coaxed out of retirement by Police Commissioner Ray Kelly in 2003, Onalfo stepped into a mess. From an IT perspective, the department was woefully under- staff ed and worst of all, it lacked a viable disaster recovery plan. The lack of disaster recovery gave Onalfo second thoughts about his new job, but he stepped up instead of walking out, bringing to bear skills he’d honed as CIO of blue-chip companies like General Foods and Kraft. With backing from Kelly and Mayor Michael Bloom- berg, Onalfo pushed through a disaster recovery initiative that had languished for years. To alleviate staff shortages, contracts were structured so that vendors continued to support major projects long after deployment. Greg Wass Eight years later, Onalfo’s record boasts an impressive string of CIO, COOK COUNTY, ILL., AND FORMER STATE CIO accomplishments. In 2006, the NYPD opened its Real Time Crime Center, a sort-of mission control for city police. Governments in Illinois don’t have rollout two years ago of a new The $12 million facility taps into a sterling reputation. A litany of Web-based unemployment insur- 36 information databases, including disgraced politicians has fueled ance system that went live ahead emergency calls, crime reports, the nation’s perception that public of a big election. criminal records and police vehicle servants in Illinois are incompetent, Wass went to Cook County in locations. It’s a one- stuck in their ways — or worse. 2010 to alter another organization stop shop for crime Greg Wass is trying to change with antiquated technology, by repli- data and analysis that bad narrative by using new cating and improving on what he did that’s available to all approaches to improve effi ciency for Illinois. Wass is planning a single offi cers and detec- and change people’s lives. “I view time and attendance system and a tives. The department technology as an enabler of better new ERP for the county, and he sees also launched an business processes,” he said. great potential in cloud computing online case manage- That isn’t just lip service — Wass and a multi-tenant IT environment to ment tool for detec- is college educated in economics drive further improvements. tives, completed and worked for several years in the And as he did in Illinois, Wass is a long-awaited private sector. His approach has helping the county put data online. evidence tracking resulted in a heavy dose of shared Cook County Board President Toni system and imple- services and system moderniza- Preckwinkle’s administration sees mented facial recogni- tion. As state CIO in 2007, Wass technology as a tool to transform the JIM ONALFO tion technology. laid the foundation for a health and county’s sad history of corruption. That record, accomplished in human services framework that’s Without strong executive support, one of the nation’s most complex moving several state agencies onto Wass said his successes wouldn’t bureaucracies, is a testament to a service-oriented architecture. He have been possible. Onalfo’s skill and tenacity.

ANTONIO OFTELIE ANTONIO also rescued and led the successful / By Matt Williams, Associate Editor / By Steve Towns, Editor

www.govtech.com // March 2012 23

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Editorial Prepress �� PAGE �� Other OK to go March 2012

Power to the People?

QUARTERLY REPORT | DIGITAL COMMUNITIES

Ready or not, personal mobile devices are coming soon to a government network near you.

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Editorial Prepress �� PAGE �� Other OK to go QUARTERLY REPORT | DIGITAL COMMUNITIES

BY WAYNE E. HANSON | EDITOR, DIGITAL COMMUNITIES

IT SHOULD COME AS NO SURPRISE personal smartphones for work-related WATCH A VIDEO to hear that the world has gone mobile. tasks. This new landscape is forcing cities See Honolulu CIO Gordon Bruce discuss his BYOD initiative Over the past few years, a cornucopia and counties to re-examine policies, www.govtech.com/videos of wireless devices has poured into technology and strategies related to the the pockets and handbags of eager use of mobile devices in the public sector. users — from Apple iPhones and iPads, There are benefi ts to allowing the use to hundreds of Android-based devices, of personal mobile devices for city and e-readers and the Microsoft Windows county work. For example, Gordon Bruce, Phone 7. CIO of the city and county of Honolulu, As owners become wedded to their said that if correctly managed, workers’ wireless devices for everything from personal mobile devices could end About This Report communication to navigation, news, up replacing some of the jurisdiction’s This report is based on the games and photography, they expect desktop computers. “Which means we activities of the Digital Communities to use them for work as well. Some 87 won’t have to pay for them, which means program, a network of public- and percent of private-sector businesses the taxpayer won’t have to pay for them,” private-sector IT professionals who are already allow their employees to use Bruce said. “So I like that idea.” working to improve local governments’ personal wireless devices on the job, But managing these devices is a delivery of public service through the according to a September 2011 report concern, and regardless of whether they use of digital technology. The program by Dell KACE, most often connecting to are owned by the jurisdiction or by the — a partnership between Government email and calendaring applications. employee, increased mobility brings Technology and e.Republic’s Center Integrating wireless devices into city increased risk. Malware targeting these for Digital Government — consists of and county operations isn’t a new idea, devices has grown exponentially, leading task forces that meet online and in as public safety, parks and recreation, one security vendor to call 2011 the “year person to exchange information on building and restaurant inspection, of mobile malware.” And according to one important issues facing local govern- and many other essential government survey, 77 percent of U.S. cellphone users ment IT professionals. functions have long employed mobile reported losing at least one such device. More than 1,000 government and technology. The devices, however, have The dream of desktop computers bolted industry members participate in Digital most often been owned and tightly to the desk behind a fi rewall is being Communities task forces focused on managed by the jurisdiction, and issued eclipsed by the nightmare of staff ers digital infrastructure, law enforcement only on an as-needed basis for govern- talking, texting or Web browsing using a and big city/county leadership. The ment work. variety of devices on diff erent platforms Digital Communities program also But the advance of mobility and over unsecured Wi-Fi hot spots. conducts the annual Digital Cities device convergence has created — Most cities and counties interviewed and Digital Counties surveys, which according to a 2010 Forbes/Google for this special section were still develop- track technology trends and identify report — “an unprecedented blurring ing and testing various technology and and promote best practices in local between working and personal exis- policy approaches to mitigate risk while government. tence.” CNN reported last year that 63 reaping some of the benefi ts of mobility, Digital Communities quarterly percent of work-related mobile devices fl exibility and anytime/anywhere access. reports appear in Government are used by employees for personal In most cases, nothing terrible has Technology magazine in March, activities, and many employees also use happened, but adoption has just begun. June, September and December.

2 6 March 2012 // www.govtech.com

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Editorial Prepress �� PAGE �� Other OK to go QUARTERLY REPORT | DIGITAL COMMUNITIES

OAKLAND COUNTY, MICH., CIO SHUTTERSTOCK.COM Phil Bertolini says a transition to mobile devices is inevitable, but he understands why some jurisdictions reject the idea of letting employees use their own devices for work — an approach that’s called “bring your own device” or BYOD. “They’re bogged down with 8 million other things they have to accomplish, and someone walks in with an iPad and says ‘I want to connect to our email.’ Now what am I going to do? The easy answer Michael Armstrong, CIO is to say, ‘We’re not going to of Corpus Christi, Texas. do that.’” Bertolini saw the trend building and got the county moving early with a few users Armstrong, CIO of Corpus security, but he’s convinced that change in pilot projects to test the Christi, Texas. The tech- will come as better solutions are found concept and debug problems while the nology industry’s shift toward virtual- for end-point security. Currently users go user base was small. Currently personal ized and cloud-based services will to the Web for email and calendars, and devices are only allowed into the system make it easier for governments to take government information isn’t stored on for email or Web apps where the county advantage of increasingly powerful the devices. “We just went to Micro- has built-in security. mobile devices. soft’s cloud-based email, so they don’t Similar pilots are under way in the “I think over the next fi ve years, even have to come into our system,” city and county of Honolulu. “We’re we’re going to see the way software Armstrong said. “And lost or stolen using iPads, Androids, MacBooks, Mac is delivered change radically. I’ll be phones are no longer the city’s problem.” minis, and we’re vetting them through surprised in fi ve years if we’re actually “BYOD is a big topic for all of us,” the system to make sure they’re secure,” hosting anything here,” he said. “I think said Clark County, Nev., CIO Laura Fucci, in a post to a Digital Communi- “I would love a single device, or to leverage the ties Collaboration site. “I’m a gadget diverse and explosive off erings of the mobile market gal with an Android phone, an iPad and for my enterprise.” various other personal devices … and a BlackBerry for the offi ce. I’d love a said Honolulu CIO Gordon Bruce. “The it will be lighter applications written for single device, or to leverage the diverse approach we’re going to take with them multiple devices, and it’s going to be a and explosive off erings of the mobile is something like: ‘Here are the proce- diff erent ball game. So we have to be market for my enterprise. However, I’m dures, here’s how you introduce it to the ready to turn 180 degrees from what also very aware of my responsibility to system, but we’re not going to support it. we’ve been doing all our lives, and ensure protection of the confi dential If it doesn’t work, it’s up to you and your embrace something that’s probably data entrusted to me by citizens.” As a carrier to determine how it’s going to going to be a little more chaotic.” result, Clark County has so far restricted work.’ That way we can get it in quickly, Corpus Christi has an established access of non-county-owned devices to and then we’ll see what resources it will citywide wireless network and doesn’t virtual private network (VPN) connec- take over time to manage it all.” allow privately owned devices to access tions and requires that the device meet BYOD requires a rethinking of how the internal portion of the network. all county-provided standards including things have been done, said Michael Armstrong is concerned fi rst about fi rewall and anti-virus software.

2 8 March 2012 // www.govtech.com

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Editorial Prepress �� PAGE �� Other OK to go QUARTERLY REPORT | DIGITAL COMMUNITIES

Succession Planning and the Generational Thing While replacing retiring baby boomers was a huge issue for IT leaders a few years ago, the economic doldrums slowed retirements and new hires. But the issue is back, if a meeting of the Digital Communities CIO Task Force in late 2011 is any indi- cation. Succession planning was a top issue for discussion, and that could indicate a need to make local government workplaces more competitive to Modesto, Calif., is deploying young hires, as well as accommodate iPads, along with Apple and a younger, more connected public. Android smartphones, for tasks “Their use of technology is radically like managing legislative agendas.

diff erent from folks in my generation,” FLICKR.COM/LEONDEL Armstrong said. “That’s how they live their lives, even my kids do that. They Your customers will stay happier, and loves it. … Carrying an iPad, they still would much rather text than make a you’re going to get more work done. have access to email, some business phone call. And they’re used to being And I think there are ways of mitigating applications and they’re wonderful for connected all the time. We try to look the risks with that.” note taking.” into the future and account for those Ironically the drive to BYOD is also Modesto, Calif., is another city things that are going to happen for us, being championed in some cases deploying iPads, along with Apple and some of the old monolithic control by top executives — young elected and Android smartphones, for tasks models are breaking down. We’ve been offi cials who grew up with personal like managing legislative agendas. through this in the old days when PCs computers and cellphones and who “In the ﬁ eld, we’ve also outﬁ tted a came into the mainframe environment, bring their mobile devices to work lot of our offi cers as well as executive and that’s a very close parallel. I think in the mayor’s offi ce, city council or staff who want to do procurement,” you are always more successful if you county commission. As executives, said CIO Bryan Sastokas. The chal- try to embrace new technology rather their workday may extend beyond lenge now is with public safety, he than keep it out of your environment. normal hours, they may need to be said. “We can secure devices, and we on call for emergencies or to stay can also secure the back end. We’re Phil Bertolini, informed. In such circumstances, working on securing the communica- CIO, Oakland integrating a personal device just tions, so that when a drug enforcement County, Mich. makes sense, especially if the alterna- agent goes out to do a bust … they tive is telling the boss, “No, you can’t know they are not going to have those use your iPad for work.” communications hijacked.” “We’ve been fortunate with iPads,” Currently only city-owned tablets said Armstrong. “The mayor has his access critical internal systems, such own, our new city manager came in as agenda management, GIS mapping with his own, so this is not unknown and procurement, said Sastokas. territory for a lot of our people. All Smartphones — iPhone, Android and of our assistant city managers have BlackBerry — are both city-owned them, and everybody who has one and employee-owned, with access

3 0 March 2012 // www.govtech.com

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Editorial Prepress �� PAGE �� Other OK to go A DATA CENTER THAT’S EXPANDING BUT A BUDGET THAT ISN’T.

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Editorial Prepress �� PAGE �� Other OK to go QUARTERLY REPORT | DIGITAL COMMUNITIES

Late last year, Internet pioneer Vint Cerf told the Vint Cerf Financial Times that to reduce or eliminate security problems, he’d suggest the Internet be“done over.”

I am also unclear what this means with Oakland County’s electronic commu- discovery requests.” nications policy is short and to the point, Oakland County’s Bertolini said with only seven items covering such that while much county data is public specifi cs as no expectation of privacy, record, he is very worried about confi - password protection, prohibited uses dential data. “The areas that concern and so forth. Another short policy us the most are public safety and covers use of social networks. The health and human services because of policies are being updated to include HIPAA. So what we’ve done in those use of personal devices. areas, is work through policy. You don’t Bertolini said the county has a public want them using their personal email to wireless network for attorneys to use at send that kind of data. the courthouse, and that staff already WIKIPEDIA.COM “Everyone has security in their data log on to it with personal devices, so dependent on what services and centers,” Bertolini added, “and you use of personal devices has been applications the employee needs. can spend millions on that. So every- allowed but is restricted to email and body has a decision point: ‘This is how password-secured apps. The next Securing Personal ‘Devices du Jour’ secure I want to be, and this is how step is a VPN for use by staff mobile Late last year, Internet pioneer Vint much I’m willing to spend.’ devices, he said. Cerf told the Financial Times that to “For example,” he said, “when we Phoenix Chief Information Security reduce or eliminate security problems, were working on our website a number Offi cer Randell Smith said the city he’d suggest the Internet be “done of years back, they said, ‘Well you can requires that any device connecting to over.” In the same article, a security be up 99.5 percent of the time, or you its network use VPN. But the city also expert said, “The fi ght to secure the can be up 99.9 percent of the time.’ requires access to personally owned current Internet is unwinnable.” And my fi rst question was: ‘How much devices that contain city information, so In the face of unrelenting attacks, is it going to cost me to go from 99.5 to there have been few takers, he said. patches, upgrades and well publicized 99.9?’ It was some ungodly number. So To handle some of these issues, releases of confi dential data, how can if I’m worried about eight hours a year, said Phoenix CIO Charles Thompson, a jurisdiction seriously consider lashing am I going to spend $400,000? Those the city is investigating a mobile device a bunch of privately owned wireless are the same kind of decision points I management platform that would help devices — with a variety of operating think we are going to have with these set policy on what could be accessed, systems and hosting an unknown devices. How much am I going to put what happens in case of loss or theft, etc. number and variety of apps — to a in place, how much am I going to pay “Some folks were uncomfortable, saying, government LAN? for it, and then how much more secure ‘This is my personal device, how can you Clark County’s Fucci said she does that really make me?” limit where I can go?’” said Thompson, certainly doesn’t have all the answers. Policy gaps need plugging as well; who at press time had taken a new job “With HIPAA, [Health Insurance Porta- technology can’t do it all. “We assign as CIO of Houston. “But if you are going bility and Accountability Act], CJIS a laptop to somebody, and they put all to use it for city business, you are going [Criminal Justice Information Services] their data on the laptop and then they to have to adhere to city policy. So we and personal data laws, I have not lose it. So what’s my security there?” will end up having a city-owned device conquered data protection when our said Bertolini. “The question is: ‘Why policy, and a personal-owned device perimeter is expanded to include did you allow them to take a laptop out policy, and a mobile device perspective everyone’s personal device du jour. with that data on it to begin with?’” when we’ve fi nished our work.”

3 2 March 2012 // www.govtech.com

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What About Discovery? requirements in regard to what they specialist for Long Beach, Calif., who Another obstacle to BYOD that keep for discovery. So if I am working replied via the Digital Communities Law comes up repeatedly with local govern- on a project that is going to set a county Enforcement Information Technology ment is e-discovery. A city or county, for policy and I have a document that talks Task Force, had this to say: “Even example, gets a subpoena for records about that, then I either have to keep a today I fi nd a great many users who related to some issue. But much of the hard copy or an electronic copy.” struggle with what I consider to be discussion pertaining to the issue went Bertolini said discovery is diffi cult basic computer literacy — moving fi les, back and forth via email on personally even without the added concerns of renaming fi les, fi nding fi les, creating owned devices. What does the jurisdic- BYOD. “It’s been confusing for us, a folder structure, adding a printer, tion do then? While most jurisdictions because they keep ruling in diff erent making a printer the default, etc. This, reported few instances of discovery, an ways as to how you have to redact to me, will exacerbate the already- unprepared city or county receiving such data, or include data, or what’s heavy demand placed on tech-support a subpoena can fi nd itself in serious included or is not included. Then there personnel. Having more than the basic legal trouble. are tax, confi dentiality and privacy laws working knowledge of most desktop that require certain pieces of informa- applications is almost a full-time job tion to be redacted. Old Social and now to add additional hardware Charles Thompson, Security numbers are a perfect and operating systems will likely over- former CIO, Phoenix example. Federal law says you cannot burden tech support personnel beyond give out people’s Social Security the point of being able to deliver numbers. There are some things that quality service. are concrete but other things that are “I believe BYOD is inevitable,” he open to interpretation.” added, “but so will be the addition of Despite concerns about discovery, more tech support personnel.” Bertolini thinks that policies requiring Even though BYOD users aren’t staff to turn in their personal devices supposed to expect support from an in the event of a discovery subpoena agency help desk, it’s inevitable that will be counterproductive as they will support demands will increase as discourage people from using personal employees bring their own technology devices for work. “Then you lose some to work, said Steve Emanuel, former CIO of the benefi ts of the tool itself,” he said. of Montgomery County, Md., who was recently appointed New Jersey CIO. DAVID KIDD DAVID Help Desk and Support “Those of us who have been doing “The discovery issue is worrying me As mobile devices proliferate and this for a while realize you can’t get more than the privacy issue,” said Berto- innovative mobile services emerge, away from it. It’s no diff erent than lini. In many cases, he said, email leaves Gartner predicts that employees providing some level of assistance for no record unless the user saves it in the will become more like consumers, work-at-home users who are using their “sent” box or the recipient saves a copy. demanding a choice of devices — and own PCs,” he said. “We feel helping “There was a [Michigan] Supreme Court enterprises will be forced to develop early adopters with application choices ruling recently regarding [the Freedom and support applications on a wider and device confi guration will be a plus. of Information Act], that if you release range of platforms than ever before. Again, support will focus on ensuring someone’s email, you have to redact all Not surprisingly, the addition of there’s an understanding of the device- the personal email out. That’s diffi cult. If new devices and diff erent operating use implications and an added focus you apply that same theory to keeping systems was seen by some as a chal- on security.” the data, then the people who are actu- lenge for tech support and help-desk Others are addressing support ally performing the function have some staff . Roy Stone, a system support concerns through policy.

3 4 March 2012 // www.govtech.com

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Editorial Prepress �� PAGE �� Other OK to go QUARTERLY REPORT | DIGITAL COMMUNITIES

“We require that whoever buys iPads, gets the extended warranty,” said Armstrong, “because we don’t work on them, we don’t have those skills. I’m not sure you can even get into them. But we’ve had very few requests for training. Probably the most frustrating thing about the iPad is having to go through iTunes to get applications. Once we get to 100 units, we’re probably going to One study found have to work out some sort of enterprise that mobile devices method of application delivery.” allow employees to work an extra 120 Mobile Device Management hours annually. A number of jurisdictions are considering or currently implementing SHUTTERSTOCK.COM a mobile device management platform and enter the make and model of their using our own encryption keys, and we to outsource many of the complexities devices. They enter the activation key, are able to isolate what’s happening on of managing personally owned devices. and the company authenticates them the business side eff ectively from the These platforms can partition devices and sets up an encrypted path between personal side.” to separate personal and work activity, the device and the enterprise. The solu- Both Android and Apple devices are so ownership is less of an issue. tion also segments content, partitioning susceptible to being “rooted” or “jail- Providers include AirWatch, MobileIron, the user’s personal information and broken” — a process that gives users SilverbackMDM and Zenprise. activities from the government side. administrator-level access to these One frequently mentioned option is “We don’t want the user or other devices, allowing them to alter system Good Technology, a California-based applications to be able to extract that applications and settings. Solutions ﬁ rm that specializes in mobile device data and put it in the personal applica- like Good Technology will block rooted management. [Full disclosure: Good tions or services,” Herrema said. “While or jailbroken devices from accessing Technology is a sponsor of the Center the user might want to do that, it’s enterprise networks and delete for Digital Government’s annual thought- obviously not very good from a security government data from such devices. leadership white paper.] offi cer or data loss standpoint. So within Although these solutions are categorized as mobile device manage- “The discovery issue is worrying me more than ment, they’re really managing mobile the privacy issue.” data security, said Herrema. “For example, I could put a The company’s technology provides our application, we build in controls password on the device, but if the a Web-based console where administra- where we can block the ﬂ ow of docu- data — once it’s on the device — could tors can enable mobile access and set ments or attachments to other applica- be extracted by an API [application associated policies, said John Herrema, tions, we can block cut-copy-paste, programming interface] and copied senior vice president of corporate so you can’t physically move the data. up to a cloud service, it doesn’t matter strategy for Good Technology. Unfortunately users will sometimes put if I have a password on the device Users are then provided an activation credit card numbers and other personal anymore,” he said. “You really need to key. They visit the Android marketplace data into an account or email message. think about the data and the applica- or Apple app store, download the Good So by closing off and controlling our tions and how they behave, because Technology client to their mobile device, solution, we encrypt our own data, if the data and the applications aren’t

3 6 March 2012 // www.govtech.com

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secure, it may not matter whether you’re managing the device. These iOS and Android platforms have a lot of other applications on them, with very open frameworks and APIs for access to data, so you have to be very careful so the applications themselves and the users don’t become a problem — not so much the hacker.” Currently the smartphone and tablet Both Android and Apple devices are susceptible to being “rooted” or “jailbroken” market is dominated by two platforms: — a process that gives users administrator-level access to these devices, allowing Google’s Android and Apple’s iOS — them to alter system applications and settings.

making it somewhat easier for CIOs to FLICKR.COM/CLOSARI decide where to focus their eff orts. “Right now about 70 percent of the have to take the user’s device back,” cost savings and better service to the devices we’re activating are based he said. “I know the data couldn’t have public. But there are some signifi cant on the iOS platform, so that would be left those business applications — and hurdles in both policy and technology diff erent fl avors of the iPhone or iPad. those business applications are always to make eff ective use of them while The other 30 percent are Android synchronizing their data back to my avoiding the liabilities. As usual, the devices. And we’re not seeing any mail servers, that are sitting on prem- risks and rewards must be weighed. notable traction for other platforms ises. That’s one of the reason health And where the rubber meets the road right now,” said Herrema. “We’ll have care, for example, is one of our largest is return on investment. to see what happens to the Windows segments, because they have both Corpus Christi tried an interesting Phone 7 that Microsoft and Nokia are HIPAA and e-discovery challenges.” strategy. Instead of having employees starting to roll out.” Desktop virtualization is another pay for personal use of government- Because mobile device manage- technology that will help build the provided phones, the city simply ment solutions segment work data and case for use of personal mobile stopped furnishing cellphones but now personal data, users can immediately devices. Bertolini said that with cloud provides reimbursement for business wipe work data from a lost or stolen computing and secure passwords, the use of personal phones. “Our savings device — even if they wait longer mobile device consumes the app, and are about a quarter million dollars a before deleting personal information. doesn’t store any data on the client. year,” said Armstrong. “There was “They can make a personal decision That means there’s no data sitting on some resistance at fi rst, but people about whether they want to wipe the a personal iPad if a device is lost or realized they had a lot more choice in rest of the data, or wait until they get stolen. There are still policy issues to what device they could use — Apple home, because maybe the device is address, said Bertolini, for when a user, sold a lot of iPhones that month.” under the sofa cushion,” Herrema said. for example, opens a Word document “I don’t submit a request for reim- “So by having that clean separation, we and saves it to the device. bursement for my 3G plan,” said not only get better security, but actually Oakland County’s Bertolini, “because better user behavior.” ROI: Rubber Meets Road I use it for personal use and I do my Mobile device management solu- At home, mobile devices can be email, it just makes me more produc- tions also can eliminate the need to fascinating. On the highways, they can tive. The other issue is, I’m much more confi scate user devices in order to deal be a dangerous distraction. According mobile with this device. I have an iPhone with e-discovery. to city and county offi cials, integrated as well, so when I’m somewhere, I can “We don’t allow that data to leak into government operations, mobile pop open my iPad, get into my email off into other applications. So I don’t devices can provide productivity gains, and answer the questions that need to

3 8 March 2012 // www.govtech.com

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Steve Reneker, CIO, Riverside, Calif.

abatement crew. If it’s something — classifi ed as ‘other,’ for example — that we don’t have back-end integration for, a 311 operator looks at it and forwards it to a department for resolution. It’s that level of responsiveness and requirements that we’re going to see more and more need for. “From the standpoint of the employee, they gain benefi ts from the same applications that we roll out to the public,” Reneker said. “Even when they are on work, they can report Reneker partly credits the use of mobile devices issues that they might not otherwise — by the public as well as city crews — with do by leveraging the same devices. improving response to public concerns. But being able to leverage some of the mapping components, you no longer be answered. I can do that any time of “The challenges are on exempt need navigation in your vehicle, you day, anyplace I am. And I’m using my versus nonexempt employees,” said now can leverage those devices to do personal 3G data plan to do that.” Riverside’s Reneker. “You can easily those kinds of things. We’re also able Surprisingly, perhaps, using do that for your exempt employees, but to deliver more sophisticated appli- mobile devices during work hours to when you get into the nonexempts, or cations internally — integration into do personal business, play games, those who are part of bargaining units the help desk, to manage and create check Facebook, etc., did not come that may require overtime, that might help-desk tickets, so that it’s seamless up as an issue. To the contrary, most become a sticking point. I think that to Outlook and Exchange in the back people interviewed for this special depends on each organization and end. Those are really the primary uses report discussed their own increases bargaining unit whether they are going to we’re seeing today. But I also see that in productivity, their ability to work at be able to allow it so that employees can it’s going to off er more advanced capa- home, their connectivity to email, etc., freely take advantage of those platforms bilities for being able to link into video as major advantages to BYOD. As without demanding overtime for use.” security for public safety purposes, Bertolini said, most jurisdictions already Reneker partly credits the use of once the security aspects are clearly have a policy in place that deals with mobile devices — by the public as defi ned and addressed.” proper use of work time, which covers well as city crews — with improving “These devices are low cost, for the those bases. response to public concerns. “The most part, and very functional,” said And some research by iPass backs up biggest app we have is our 311 app,” Bertolini. “So if you have fi eld workers the general sentiment. Mobile-enabled he said. “Basically it’s a camera. The that [go] out to see a company that’s employees work an average of 240 fi rst screen that comes up is a camera, thinking of locating a business in your more hours per year, according to the so you can take a picture of a pothole, area, and you’re able to take that iPad research, and waste about 28 minutes dead animal, graffi ti — any blight that and show an aerial photograph and a day on “technology distractions” — might be in an area — and we’ve then be able to zoom in and look at roughly about 121 hours annually, a developed back-end integration so that lot dimensions, vacancy and all those savings of some 120 hours. “In net,” said it gets entered directly into our Oracle diff erent issues, that’s a pretty powerful the report, “the average productivity Siebel CRM platform. If it’s graffi ti, tool. So having that data at your fi nger- gains that mobile workers reported far we already have a back-end process tips, and the tablet just makes it much outweighed technology distractions.” where it forwards right out to a graffi ti more user-friendly.” 

4 0 March 2012 // www.govtech.com

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Editorial Prepress �� PAGE �� Other OK to go QUARTERLY REPORT | DIGITAL COMMUNITIES

Building 21st-Century Communities

Digital Communities are real places that understand and value the transformative power of broadband connectivity, core computing technologies and interoperable applications to improve the way government conducts business and interacts with citizens. The Digital Communities Program showcases solutions from leading technology companies that are speciﬁ cally designed for communities and local governments that want to exceed the expectations of their citizens. In addition, the program provides a collaboration forum where community offi cials discover and share emerging best practices and innovative community technology deployments. SHUTTERSTOCK.COM www.govtech.com // March 2012 41

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CASE STUDY

Performance and Progress A Maryland county raises effi ciency and creates opportunities with IT management software.

oward County, Md., is known for a additional workload, so they don’t have to done for appropriate reasons, internally? pleasant quality of life that blends go from system to system in a very manual ChangeAuditor helps the county know Hthe old and the new. Its county seat process to make sure everything is in place the answers. is Ellicott City, which is older than the United and is working,” said Levy. “It helps us not “With ChangeAuditor we know when States. Nearby is Columbia, one of the only achieve more, but also to plan more permissions increase dramatically on original planned cities in the U.S. and just eff ectively. And that certainly results in the certain accounts,” said Levy. “So then we 45 years old. Ellicott City/Columbia was IT department looking more credible when know which accounts may add more risk ranked #2 by Money magazine on its 2010 we’re asking for budgets and spending, and to the overall environment. When we see list of Best Places to Live. it aligns our operations with our budgets.” new administrative groups created, or new domain controllers added, or new enterprises Many Tools, Many Benefi ts put in place, we’re able to have a sense from The tools from Quest allow the overall environment of what needs to be the county to automate many assessed for vulnerability, where we need tasks related to AD, email and to start looking at more auditing, where we virtualization. “They allow us to need to double-check — or sometimes to automate portions of our moni- simply follow up with a phone call.” toring and management of our systems,” Levy said. By freeing Smooth Operations up Levy’s staff from operational Quest Recovery Manager for Active tasks, Quest helps IT personnel Directory helps the county with disaster get more productivity from the recovery. “It defi nitely allows us to know that county’s systems. “It allows us to if there is a catastrophic loss of Active Direc- enhance the systems we have,” tory, from a user account perspective, that said Levy. “If we spent all our we’re able to restore things very quickly,” time working operationally, just said Levy. “And it’s easy to use. A few clicks trying to manage and monitor, and you’re good to go.” we’d never have the opportunity The county also uses Quest’s Password to move things forward and to Manager and Spotlight on Active Direc- achieve progress.” tory Pack. Password Manager strengthens The county Department of password policies and reduces help desk Technology and Communica- workloads by enabling end users to easily tion Services has approximately reset forgotten passwords. Spotlight on Active DCPAGES.COM 100 people on staff , serving Directory Pack helps identify and resolve No matter where they live within Howard about 3,500 users. While the size of the problems with a graphical representation of County, citizens expect solid IT services from staff hasn’t increased in recent years, the the IT environment. The county also depends county government. That’s why Howard workload has. Levy points to the county’s on Spotlight on SQL Server Enterprise. “Our County has invested in numerous tools from wide range of users and the number of databases have grown in complexity and Quest Software. Most of these tools help the systems as additional challenges. “The size, and the sheer number that we have,” county manage Microsoft Active Directory complexity of our environment is what the Levy said. “We use Spotlight on SQL Server (AD), others help it manage email, and still Quest tools help us manage,” Levy said. Enterprise to make sure those databases others assist with virtualization. ChangeAuditor for Active Directory are running and are fi ne-tuned, so we don’t Ira Levy, CIO for the county, said the is one such tool. It makes it easy to tell have delays, we don’t have latency, we don’t Quest tools raise the county’s level of why changes have been made. Was it run out of space and the transaction logs are effi ciency. “They allow my staff to take on an external, malicious attack? Or was it dealt with properly.”

42 March 2012 // www.govtech.com

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DIGITAL COMMUNITIES

Valuable Data New Opportunities The county has also purchased Quest’s The creation of private clouds will give ActiveRoles Server (ARS) and Access the county opportunities to partner with Manager, and will begin implementation other clouds. In fact, the county believes that soon. ARS provides out-of-the-box user and having the right tools can allow it to partner group account management for Active Direc- with all kinds of organizations, both in the tory identity administration, delegation and public and private sectors, on applications security, while Access Manager controls user and services. and group access to resources. “We want to “What we’re fi nding is that when you get the same things out of those as we get pick certain standard tools — like those from from the other Quest tools,” said Levy. “We Quest — you have new opportunities for want to get information that helps us preemp- partnering with others around those tools, tively avoid problems. We want information DCPAGES.COM particularly in government, where you can that allows us to do auditing and analysis so do public-private partnerships,” said Levy. we can become more effi cient, or modify our “What we’re fi nding “When you do that, you’re able to better policies if we need to.” is that when you pick leverage the systems you have in place. Email tools include ChangeAuditor for And that’s where sometimes you fi nd cost Exchange, which tracks critical confi guration certain standard tools savings. You’re doing more with what you’ve and permission changes to Exchange, and — like those from already invested in.” Quest Archive Manager, which archives emails Howard County is moving forward with its with advanced search tools for end users. Quest — you have technologies, and providing the best possi- In 2009, the county used Quest Group- new opportunities for ble services for its citizens. That’s why it uses Wise Migrator for Exchange for migrating from Quest software. “For us, it’s a matter of what GroupWise to Exchange, and also Quest NDS partnering with others tools allow us to be able to focus our time on Migrator to move from NDS to AD. “Group- around those tools.” moving our systems forward, as opposed to Wise Migrator for Exchange allowed us to just keeping track of them,” Levy said. Ira Levy, CIO, Howard County, Maryland remove a lot of manual work from moving The ease of use of the Quest tools is accounts from one environment to another,” another helpful factor, Levy noted. “They’re said Levy. “It saves you a lot of time when you allows us to, from a data center standpoint, also well tested,” he added. “They don’t can really hit those big batches and use a tool look at our virtual machines, our storage, come with bugs and issues. They’re mature to automate it.” memory usage, and even our input/output products, and that is very meaningful if you The county is even using Quest tools to load,” said Levy. “It’s resulted directly in us pur- want to manage systems that can have help it with virtualization. With 95 percent of its chasing additional memory and storage prior to bugs or issues. You want to know that systems virtualized within its data center, the anything becoming a major problem. So we’re what you’re using to monitor things is very county sees virtualization as an important step in able to preemptively deal with issues, before reliable. And that’s what we have with the the creation of private clouds. “Quest vFoglight they aff ect some of our major systems.” Quest tools.”

Quest Software Quest Software simpliﬁ es and reduces the cost of managing IT for more than 100,000 customers worldwide. Our innovative solutions make solving the toughest IT management problems easier, enabling customers to save time and money across physical, virtual and cloud environments. For more information visit www.quest.com/public-sector call 800-306-9329 or e-mail [email protected]

www.govtech.com // March 2012 43

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Paul Wormeli, Uncertain executive director emeritus, IJIS Institute Outcome Supreme Court ruling on GPS tracking case complicates police surveillance. DAVID KIDD DAVID

By Brian Heaton / Staff Writer Paul Wormeli, executive director obtain a warrant for GPS Wormeli emeritus at the Integrated Justice Informa- tracking at 2 a.m. if they says the January U.S. Supreme Court deci- tion Systems (IJIS) Institute, agreed. He spotted a suspected kidnap- Supreme sion on law enforcement’s use of said the decision would wreak havoc on the per’s car. Inability to use Court’s A GPS surveillance could have wide- effi ciency of law enforcement personnel. tracking in those situations decision will ranging repercussions, according to experts. In three separate opinions, the nine could put victims in peril. defi nitely The high court confi rmed in U.S. v. Jones Supreme Court justices confi rmed that Foster, however, impact law that the placement of a GPS device on a placing a GPS tracking device on the disagreed. In such an enforcement vehicle for long-term tracking without an vehicle of accused drug traffi cker Antoine event, he said, police have investigation. extended warrant was illegal under Fourth Jones in 2004 for 28 days, constituted a on-call district attorneys Amendment protections against unreason- “search,” as defi ned by previous case law and judges to easily get able searches and seizures. In the absence concerning the Fourth Amendment. a telephonic search warrant. Even if an of legislation that regulates the use of GPS “[Offi cers] didn’t invade the car, they offi cer couldn’t reach a judge, Foster argued tracking, the narrow ruling may stunt put a magnetic thing on the bottom of the that the legal system would likely excuse law enforcement’s use of the technology car, in public,” Wormeli said. “They could GPS tracking usage in those instances. and consequently increase personnel have done the same thing with manual So will further confusion be the costs incurred during investigations. surveillance, but do we want to spend our result from the U.S. v. Jones outcome? Without GPS tracking, long-term surveil- money having police putting on a 28-day Foster said the case raises questions lance could become too expensive in some tracking exercise to catch this drug dealer, that local law enforcement deals with cases, said Lt. Raymond E. Foster, a retired or do we want to use technology?” operationally all the time. He predicted offi cer with the Los Angeles Police Depart- There’s no question that police can use that police will adapt to more careful ment. The technology allowed departments GPS tracking with a proper warrant. But use of GPS tracking and move on. to collect data remotely, instead of assigning Foster and Wormeli diff er on how easily Wormeli, however, said GPS would be multiple offi cers to monitor a suspect. those warrants can be obtained in situa- “less usable” by police due to concerns that “There are going to be some cases where tions where timeliness is paramount. evidence collected through GPS tracking they say, ‘We don’t have enough for a warrant Wormeli says the court’s decision potentially would be thrown out in court. and we don’t want to put a team of eight to 10 will largely impact how police investi- people on this for the next 72 hours, so we’re gate abductions and similar incidents. He [email protected] not going to work this case,’” Foster said. questions whether offi cers could quickly twitter@govtechbrian

4 4 March 2012 // www.govtech.com

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Editorial Prepress �� PAGE �� Other OK to go DOWNLOAD THE LATEST EDITION OF THE CONVERGE SPECIAL REPORT!

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Editorial Prepress �� PAGE �� Other OK to go CASE STUDY

Brand Awareness Montana moves cattle brand registration online.

By Sarah Rich / Staff Writer

ew things are more closely iden- tiﬁ ed with the Old West than F livestock branding. But last year, Montana moved at least part of that age-old task into the digital age. The state wrapped up a once-per- decade re-recording of livestock brands

in December. For the fi rst time, that SHUTTERSTOCK.COM process was made available online. More than 55,000 active brands exist Texas County Beefs statewide, according to the Montana Live- Up Brand Registration stock Department, identifying an animal’s owner and helping to prevent loss or theft. ing to make publicly accessible online, Ranchers in Collin County, Texas, can Livestock owners must submit an image of Mackay said. now renew cattle brands electronically their brand and a fee to the state, but only The online re-recording Web service was from home and register new marks once every 10 years must they update their developed through a public-private alliance with the Collin County Clerk’s offi ce brand’s information for state recordkeeping. that included the Livestock Department, by computer. The technology — which The new online service, Rerecord.mt.gov, the Department of Administration’s State may be the fi rst of its type in the state let ranchers submit the required informa- Information Technology Services Division — replaces a manual recording system tion online instead of mailing in paper forms and Montana Interactive — a subsidiary that had been in place since the 1860s. or going to the branding offi ce in Helena. of e-government services provider NIC. Thanks to the upgrade, both cattle For 2011, 60 percent of livestock own- owners and the Clerk’s offi ce are sav- Out With the Old ers who re-recorded brands used the ing time. Previously ranchers went into Updating the submission process online service — the other 40 percent used the offi ce, completed the appropriate was only part of the project. The Live- paper forms. forms and then hand-drew their mark stock Department also modernized the three times in the registry book. Then storage of branding information. The Future staff would take the book apart and The Livestock Department used to The next brand re-recording happens in type — and before that, handwrite — transfer information from paper forms to 2021. John Grainger, the Livestock Depart- the information into the book’s pages. a disk storage system built in 1982, said ment’s chief of brands enforcement, said About 350 cattle brands are regis- Christian Mackay, executive director of he and other offi cials hope the service will tered, said Collin County Clerk the department. “It did what it did very include features like email notifi cations and Stacey Kemp. The old pro- well. But you could not parcel out the the capability for ranchers to update their cess took about 45 minutes data from it,” he said. “It was very diffi - address and other data through the site. to register one brand. Now that cult to see, for example, how many people “At this point, really, who knows?” Grainger task is done in less than fi ve minutes, owned brands in a certain county.” said. “The sky is kind of the limit.” and county staff can help multiple The old repository was retired in 2010, customers at once. — Brian Heaton

and now branding records are stored in [email protected] a newer database that the state is work- twitter@sarahrichforGT

4 6 March 2012 // www.govtech.com

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Editorial Prepress �� PAGE �� Other OK to go product news By Miriam Jones | Chief Copy Editor Send product review ideas to [email protected], twitter@mjonesgovtech

Handstand Lenovo touts its IdeaPad YOGA as the ﬁ rst multimode notebook with a 360- degree ﬂ ip-and-fold design. YOGA off ers four usage modes: notebook, tablet, stand and tent. YOGA mea- sures 0.67 inches at 3.1 pounds and supports eight hours of battery life with up to 8 GB RAM and 256 GB SSD. www.lenovo.com

Square Mouse The Logitech Cube functions as a pocket-size mouse and presenter. As a mouse, it scrolls when a user swipes a ﬁ nger along the main panel, similar to a touchscreen smartphone. Users lift the device in the air to use it in presenter mode. The Cube’s 2.4 GHz connectivity lets users connect up to six compatible devices. www.logitech.com

Power Up Powerbag backpacks, messenger bags and slings charge mobile devices right in the bag. The universal smart-charging system powers mobile devices that can be charged using a USB cable. Powerbag’s internal, rechargeable and removable battery plugs into any standard wall outlet with the included AC adapter to recharge. Connect up to four mobile devices at a time using the pre-routed connectors. www.myPowerbag.com

For more product news, log on to explore Government Technology’s Product Source. govtech.com/products

www.govtech.com // March 2012 47

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Editorial Prepress �� PAGE �� Other OK to go CONNECTIVITY

Laurel Village Dog Park with the user’s location. “We’re using License your pet. It’s only $25 and if Minneapolis Animal Care Foursquare to give information about & Control finds your lost pet, an activity they care about, and we’re Franklin Library it gets a free ride home. Apply giving them information about a city Looking for a summer job? Apply online — http://bit.ly/AnZwco. to be a STEP-UP intern. STEP-UP initiative that ties into activities they’re Achieve is a summer job program engaging in,” Lindstrom explained. for Minneapolis youth ages 14-21. Applications available here. The city is starting with a handful of Minneapolis City Hall goals. For instance, Minneapolis would like Can’t stay for a City Council meeting? You residents to purchase pet licenses, which can still watch it on aids animal control eff orts and helps to Minneapolis 79, or on your computer or identify runaways and strays. So the city is smartphone at leaving Foursquare tips at area pet stores http://bit.ly/yI9UR6 and dog parks. People who check in at one of these locations will see a tip about how to license their pets, Lindstrom said. Similarly, the city has also placed Foursquare tips at local high schools and libraries for its STEP-UP Achieve summer jobs program. The notion is that an adult

Chuck & Don’s Pet Food Outlet who’s involved in a teenager’s life might While you’re here, license your pet. see this tip and encourage the student It’s only $25 and if Minneapolis Animal Care & Control finds your to apply for the internship program. lost pet, it gets a free ride home. Another goal is to promote govern- You can also apply online — http://bit.ly/AnZwco. ment transparency by helping people understand how to watch or track City Council and committee meetings — in person, online or on a mobile device. SHUTTERSTOCK.COM Henceforth, if a resident checks in at Minneapolis City Hall, tips pop up for how to watch City Council meetings. Shipshape Services Another possibility is delivering tips on healthy eating or locally grown food Minneapolis uses Foursquare to increase public awareness to Foursquare users at farmers markets. about e-government. “The city is against placing random tips,” Lindstrom said of the strategy. Minneapolis is trying to be selective, strategic and thoughtful by placing tips By Indrajit Basu / Contributing Writer points and virtual badges. Foursquare at locations that make sense and are lets users bookmark information about tied to city initiatives and objectives. hat’s a city government venues they want to visit and provides John Marino, CEO of to do when it ﬁ nds that relevant suggestions about nearby venues. Minneapolis-based RSP W despite having thousands As of January, Minneapolis had many Marketing, said Foursquare of fans and followers on Facebook and Facebook fans (8,600 “likes”) and 13,200 also gives the city a better Twitter, it still doesn’t connect deeply Twitter followers, but the city doesn’t neces- idea and measure of what enough with residents? Maybe it’s sarily reach those people when they’re on people are using and talking 15 time to add another social channel. the go, said Matt Lindstrom, a communi- about. For example, if resi- million Minneapolis offi cials did just that cations specialist for the city. The driving dents are checking in often Foursquare this winter when the city started using force behind Minneapolis joining Four- at a park, Marino said, then users worldwide Foursquare. Leaders want to extract square was to reach out to mobile users. the city can gauge what’s make 1.5 billion genuine business value from the loca- What Minneapolis offi cials like about becoming popular and can check-ins daily. tion-based social networking platform Foursquare’s potential, Lindstrom said, target development plans by using it to point people in the right is that the city can reach users when from that knowledge. direction for e-government services. they’re engaged in a speciﬁ c activity or Now that’s something worth checking By “checking in” via a smartphone app are at a particular location. Consequently, into one day. or text message to Foursquare, users share Minneapolis will try to align the delivery their location with friends while collecting of information about city initiatives [email protected]

4 8 March 2012 // www.govtech.com

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Editorial Prepress �� PAGE �� Other OK to go GOV 2020 By Steve Ressler

Index

JURISDICTIONS/AGENCIES California Employment Development Department ...... 13 CalPERS ...... 13 Chattanooga, Tenn...... 4, 10 Super Bowl CIOs Chicago ...... 14 Clark County, Nev...... 21, 26 Code for America ...... 4, 19 This year’s draft: Pick up fi ve skill sets for 2020. Cook County, Ill...... 23 Corpus Christi, Texas ...... 28, 38 CrisisCommons ...... 16 hile watching the last few hours of (see President Barack Obama and his BlackBerry). Florida State University ...... 16 Georgia Technology Authority ...... 12 the Super Bowl pre-game show, I You’ll need creative security pros to devise unique GovLoop...... 50 W refl ected on the various skill sets solutions that allow deployment of these new tools Harris County, Texas ...... 15 and team members needed for a championship- and ensure the data is secure. Honolulu ...... 26, 28 winning team. Strong ownership, a coach with a 3 / Multisector management. Modern IT Indiana University ...... 4, 17 great plan, the quarterback with vision and leader- leaders can lead and understand all the constitu- Institute for Local Self-Reliance ...... 18 Integrated Justice Information Systems...... 44 ship, a reliable and powerful running back and fast ents — government IT staff , business owners, Internet Crimes Against Children ...... 18 cornerbacks — it takes a lot. contractors, nonprofi ts, civic hackers and citizens. Long Beach, Calif...... 34 What will it take for an award-winning govern- To solve problems with shrinking budgets, IT Maryland...... 22, 34 ment IT team in 2020? It’s important to ponder as leaders must build relationships across all these Michigan Department of Technology, Management and Budget ...... 20 baby boomers start to retire and a new generation sectors and use their strong suits and creative Milwaukee ...... 13 of leaders emerge while concurrently we have the business models. Have a staff member who is Minneapolis ...... 48 consumerization of enterprise IT. connected to the various networks so you can Modesto, Calif...... 30 How do we ensure that our CIO teams have understand their strengths and perspectives. Montana ...... 4, 10, 46 New York City Police Department ...... 4, 23 the talent to stay relevant internally and meet 4 / Rapid prototyping. Technology is changing Oakland County, Mich...... 32, 38, 40 citizens’ needs? I’ve compiled my top fi ve IT skill fast. Government can’t wait six to 12 months to Portage County, Ohio ...... 15 sets for 2020 — if you’re a general manager of your undergo the standard system development life Riverside, Calif...... 12, 40 agency’s football team, think about how you can cycle, governance processes and acquisition steps Shippenburg University ...... 7 Tennessee Department of Safety make some trades and use free agents to round out just to try a new technology. Government must and Homeland Security ...... 22 your roster. rapidly prototype potential solutions in-house. Texas Health and Human Services Commission .....20 1 / User Interface/User Experience skills. 5 / Learn and leverage. IT shops often fi ll Texas ...... 32, 46 For years, IT neglected design. It wasn’t important roles around point skill sets — architecture, West Virginia ...... 21 Wikipedia ...... 6 to think about user experience, just the back-end policy or a specifi c language or database — but Wyoming ...... 18 developer. Does the code work? The last few years the biggest skill set is staying fl uent with new YouTown ...... 4, 17 have shown, however, the importance of design. technology. Consumer technology is moving VENDORS If you want people to use your technology, it must rapidly, and it’s readier than ever to be quickly Apple ...... 26, 28, 36, 38, 50 be functional. Think of Apple’s design and Face- implemented in the workplace. Further, it’s Google ...... 26 book’s intuitiveness (did users get a manual when easier to fi nd out what other cities are doing IBM ...... 6 Lenovo ...... 47 they started?) — that’s the expectation people with new technology, like mobile or open data, Logitech ...... 47 have when using the new HR attendance app or and quickly connect and share best practices. Microsoft...... 26, 28 parking payment system. Agencies need IT pros who know current Powerbag ...... 47 2 / Creative security. It’s easy for security to consumer tech and learn from other cities. Zappos ...... 6 say no. In security’s ideal world, it would own 2020 isn’t far away. As a general manager, use ADVERTISERS INDEX everything soup to nuts, harden all your draft picks and free agents to pick up the talent Alcatel-Lucent...... 39 Steve Ressler systems to the nth degree and control you need to win the big game. It’s no longer about AT&T ...... 5, 27 is the founder CDWG ...... 31 and president of it cradle to grave. In 2020, with the focusing on standard IT skills; fi nd talent Cisco...... 33 GovLoop, a social rise of bring your own devices and who can help with user experience, ESRI ...... 51 networking site for government software as a service, senior leaders creative security solutions, fast McAfee ...... 37 officials to connect will demand specifi c technologies, prototyping and multisector Motorola ...... 52 and exchange NetApp ...... 35 information. and security won’t be able to say no problem solving. Panasonic Corporation ...... 2 Quest ...... 42, 43 RealAuction.com LLC ...... 47 Symantec ...... 29 5 0 March 2012 // www.govtech.com

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Editorial Prepress �� PAGE �� Other OK to go A Transparent Solution

Esri® has the complete platform for your Gov 2.0 initiatives. With mapping applications and services accessible on-site or in the cloud, Esri Technology engages citizens, demonstrates transparency, and fosters collaboration.

Learn more at esri.com/gtgov20

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Editorial Prepress �� PAGE �� Other OK to go TURN INFORMATION STREET INTO ACTION When seconds count, information is your advantage. Powered by READY a Motorola Public Safety LTE network, the LEX 700 runs apps speciﬁcally built for the demands of the street. It’s designed for DATA easy, reliable deployment and data security, and it’s tough enough LEX 700 for the harsh conditions ﬁrst MISSION CRITICAL HANDHELD responders face.

motorolasolutions.com/LEX700

MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. Screen image simulated. © 2012 Motorola Solutions, Inc. All rights reserved.

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Editorial Prepress �� PAGE �� Other OK to go