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QUESTIONS on Unifi Home GETTING to KNOW

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QUESTIONS on Unifi Home GETTING to KNOW FAQ unifi home NO QUESTION ANSWER QUESTIONS ON unifi Home GETTING TO KNOW 1 What is unifi? . unifi, a premier brand under Telekom Malaysia Berhad (TM), is the one and only convergence brand that brings you four technology leading products – unifi home, unifi mobile, unifi TV and unifi wifi, for residential and business customers all under one roof. For more information on unifi, you can visit unifi.com.my. 2 What is unifi Home? . unifi Home is a bundled triple-play service offering that offers High Speed Internet of up to 100Mbps, Voice and unifi TV (IPTV service) for residential customers. 3 What are the benefits . unifi will enhance your high speed internet, mobile and entertainment if I subscribe to experience by providing the fastest internet speed, greater variety of unifi? entertainment options for you and the whole family, affordable mobile packages with unlimited data andbetter service stability.For more information or to subscribe to unifi Home, visitunifi.com.my or kindly visit any of our TMpoint outlets nationwide. 4 What is the . unifi TV is the brand name for an IPTV service offered by TM. Unlike difference between satellite TV, unifi TV offers a seamless video and Live TV streaming unifi TV and satellite service transmitted via Internet Protocol Television (IPTV) through unifi TV? broadband network. The service provides customers with a worry free viewing pleasure in any weather condition whether at home or even anywhere via unifi PlayTV app on any smart device. For more info on unifi TV, visit unifi.com.my/tv. 5 What are the . You can enjoy unlimited experiences and unmatched choices with the unifi package offerings Home package offerings. under unifiHome plan? . Enjoy speed of up to 100Mbps with any of these unifi TV packs: unifi lite unifi advance unifi advance unifi pro plan™ plan™ plan™ plus plan™ 10Mbps 30Mbps 50Mbps 100Mbps Download Download Download speed Download speed speed up to speed up to up to 50Mbps up to 100Mbps 10Mbps 30Mbps Upload speed Upload speed up Upload speed Upload speed up to 20Mbps to 50Mbps up to 5Mbps up to 10Mbps Aneka Aneka Aneka Plus Aneka Plus Pack Plus Pack Plus Or Pack Ultim Or Ultim Pack Varnam Ultim Or ate Varnam ate Or Plus ate Varna Pack Plus Pack Varna Pack Pack m Plus Pack m Plus Or Pack Or Pack Ruby Or Ruby Or Plus FAQ unifi home NO QUESTION ANSWER Ruby Plus Ruby Ultimat Pack Plus Pack Plus e Pack Or Pack Or Pack Jumbo Or Jumbo Or Lite Pack Jumbo Lite Jumbo Or Lite Pack Lite Sports Pack Or Pack Pack Or Sports Or Sports Pack Sports Pack Pack Retail Retai Retail Retai Retail Retail Retail Retai Packa l Packag l Packa Packa Package l ge Pack e Price Pack ge ge Price Pack Price age RM199/ age Price Price RM329/m age RM12 Price month Price RM249 RM279 onth Price 9/mont RM1 RM2 /month /month RM3 h 59/m 29/m 59/m onth onth onth • Price shown is inclusive of 0% GST • Retail Package Price will vary according to campaign 6 Does the unifiHome . Yes, unifi Home packages for residential are subject to the Fair Usage have a Fair Usage Policy (FUP). FUP is a standard global practice to ensure that good quality Policy (FUP)? of Internet experience is provided to all customers fairly. 7 Are there any extra . You can enjoy the below features along with the unifi Home offering: features that I will receive with unifi unifi advance & pro Features unifi lite plan™ Home plan offering? plan™ Installation & WAIVED activation UNLIMITED wifi@unifi (until further notice) FREE Corded phone FREE Cordless phone via TM Rewards points Telephone set will be Telephone set redemption (collection of provided upon unifi telephone set at TMpoint) installation INCLUSIVE of unifi TV INCLUSIVE of unifi TV packs viaSet-Top-Box unifi TV packs via (STB) playTV@unifi app on two INCLUSIVE of (2) devices playTV@unifi app on two (2) devices Wireless router INCLUSIVE *Corded phone / Cordless phone, unifi TV Set-Top-Box (STB) & Wireless router is applicable to new installations only. 8 What are the Add- . Customers can pick and choose the relevant Add-Ons that will boost their Ons offered to broadband experience. customers of unifi Home packages? NO. ADD- DESCRIPTION OFFERING FAQ unifi home NO QUESTION ANSWER ONS 1. Voice Voice package for Additional RM 20/month Pack 20 national call with • Inclusive 600 minutes talk time affordable • Beyond 600 minutes: monthly o Call to TM fixed line: FREE commitment o Call to Mobile & other fixed line: 10 sen/min 2. Voice Voice package for Additional from as low as IDD international call RM20/month with affordable • Enjoy up to 1,000 free minutes monthly to selected 8 countries. commitment • Rate beyond free minutes will be charged as low as 15sen/min. 3. unifi TV Watch the latest Additional from as low as packs via shows on unifi TV RM30/month Set-Top- on your large • Choose from Ultimate, Aneka Box screen Plus, Ruby Plus or Varnam (STB) Plus. (applicabl e to unifi advance plan™ & unifi pro plan™ only) 4. unifi TV Watch the latest Additional from as low as packs via shows on unifi TV RM30/month playTV@ on mobile devices • Choose from Ultimate, Aneka unifi app Plus, Ruby Plus or Varnam (applicabl Plus. e to unifi lite plan™ only) 5. Security Provide a Additional from RM99 / 1 unit IP and complete camera/month Surveilla business and • 24-hour complete security nce home security solution. solution with 24- hour, real-time monitoring service 6. Home Protect your Additional from as low as Gadget home gadgets RM15/month Protectio against accidental • Protect your home gadgets n damage, liquid against accidental damage, damage, burglary liquid damage, burglary and FAQ unifi home NO QUESTION ANSWER and robbery robbery. 9 What are the . The contract periods for unifi Home and its Add-Ons varies. Please refer contract periods for to the table below for more information: unifi Home and its Add-Ons? NO. ITEMS CONTRACT PENALTY IF TERMINATION PERIOD WITHIN CONTACT PERIOD 1. unifi 24 months the remaining months of broadband monthly subscription fee (price before discount) 2. Voice Pack Not Applicable Not Applicable 20 3. Voice IDD 1 month 1 month of subscription fee 4. unifi TV 12 months The remaining months of packs via monthly subscription fee of Set-Top-Box unifi TV pack or playTV@unifi app 5. Security and 36 months Up to maximum 6 months Surveillance subscription fee 6. Home 12 months The remaining months of Gadget monthly subscription fee Protection 10 What is the . The difference between unifi TV packs via playTV@unifi app and unifi TV difference between packs via Set-Top-Box are: unifi TV packs via No unifi TV packs via unifi TV packs via playTV@unifi app playTV@unifi app Set-Top-Box and unifi TV packs 1 Customers can stream their Customers can stream their via Set-Top-Box? favorite latest shows, favorite latest shows, programmes and LIVE TV on programmes and LIVE TV on mobile devices i.e. smart large screen i.e. television phone, tablet. via playTV@unifi via unifi TV Set-Top-Box app 2 All channels are available via All channels are available for playTV@unifi app except unifi TV packs via Set-Top- selected channels which Box. Channels listing can be exclusively available only on unifi viewed at unifi.com.my/tv TV Set-Top-Box. Channels listing can be viewed at unifi.com.my/tv 11 What is the effective . If you purchase your Voice Pack 20: date for the Voice add-on together with broadband,the Voice Pack 20 will be immediately Pack 20 add-on? activated once your broadband is activated. add-on after your broadband has been activated, the Voice Pack 20 will be immediately activated. FAQ unifi home NO QUESTION ANSWER 12 Will I be able to . Currently unifi TV pack comes in bundle with unifi Home triple play service subscribe tounifi of High Speed Internet, Voice services as well as unifi TV’s entertainment Home without any pack, perfecting your unifi experience giving you value for your money. unifi TV pack? 13 Can I change my . Yes. Customers are subjected to fees as below: unifi TV pack after I NO. ACTIVITY FEES subscribe to the unifi 1. Upgrade unifi TV pack FREE package? How can I 2. Change unifi TV pack (same price/value) FREE request to change my unifi TV pack? 3. Downgrade unifi TV pack RM10 . Customers can request to change their unifi TV pack at any TMpoint outlets,via Live Chat at unifi.com.my/chat, tweet us @helpmeunifi or message us at facebook.com/weareunifi. 14 Is there any penalty . Customer who terminates their unifi Home account after 12 months but still imposed if I before the end of the minimum contract period (24 months) will be charged terminate my unifi with monthly subscription fee of broadband (price before discount) of the Home within the remaining months. minimum subscription period? . Customer who terminates their unifi Home account before 12 months will be charged a penalty of: monthly subscription fee of broadband (price before discount) of the remaining months and; monthly subscription fee of unifi TV pack of the remaining months . The early termination penalty for unifi TV pack before the minimum period of 12 months will be based on the monthly subscription fee of unifi TV packas below: Aneka Plus/Varnam Plus/Ruby Plus pack: RM30 Ultimatepack: RM60 . Customer is required to settle any outstanding bill prior to the termination request. For more information, please refer to your service Terms & Conditions.
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