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IPR 2019 MCMC.Pdf STATUTORY REQUIREMENTS In accordance with Part V, Chapter 15, Sections 123 – 125 of the Communications and Multimedia Act 1998, and Part II, Section 6 of Postal Services Act 2012, Malaysian Communications and Multimedia Commission hereby publishes and has transmitted to the Minister of Communications and Multimedia a copy of this Industry Performance Report (IPR) for the year ended 31 December 2019. MALAYSIAN COMMUNICATIONS AND MULTIMEDIA COMMISSION, 2020 The information or material in this publication is protected under copyright and save where otherwise stated, may be reproduced for non-commercial use provided it is reproduced accurately and not used in a misleading context. Where any material is reproduced, MCMC as the source of the material must be identified and the copyright status acknowledged. The permission to reproduce does not extend to any information or material the copyright of which belongs to any other person, organisation or third party. Authorisation or permission to reproduce such information or material must be obtained from the copyright holders concerned. This work is based on sources believed to be reliable, but MCMC does not warrant the accuracy or completeness of any information for any purpose and cannot accept responsibility for any error or omission. Published by: Malaysian Communications and Multimedia Commission MCMC Tower 1 Jalan Impact Cyber 6 63000 Cyberjaya, Selangor Darul Ehsan T: +60 3 86 88 80 00 F: +60 3 86 88 10 00 Toll Free: 1-800-888-030 W: www.mcmc.gov.my ISSN 1823 – 3724 Note: Numbers and percentages may not add up due to rounding practices. Information and figures given are accurate as per current date and time report was produced. ACKNOWLEDGEMENT MCMC would like to thank all licensees who responded to IPR 2019 questionnaire, in which part of their feedback were collated and included in this publication. OF TS TABLE EN 64 CHAPTER 4 : CONTENT SERVICES 140 CHAPTER 7 : POSTAL AND COURIER 66 Key Highlights 2019 142 Key Highlights 2019 CONT 67 Media Landscape Overview 143 Postal Services Industry 70 A New Phase of Broadcast Industry Performance 2019 74 National Broadcasting Digitalisation 143 Postal Services Access Project 145 Postal Services Trac 77 Service Providers in Malaysia 148 International Role and Policy 77 FTA TV CHAPTER 6 : QUALITY ASSURANCE AND 148 Universal Postal Union Celebrates 79 Pay TV 104 CONSUMER PROTECTION Its 145 Anniversary 8 CHAIRMAN’S STATEMENT 82 New Service Providers 106 Key Highlights 2019 148 Malaysia's Role in International 83 The Changing Broadcast Landscape 107 Consumer Protection and Arena for Postal Sector Development 10 EXECUTIVE SUMMARY 85 Radio Broadcasting Empowerment 149 Sustainable Development in Postal and 85 Radio Listenership in Malaysia 107 Consumer Complaints Courier Services 14 CHAPTER 1 : LICENSING 86 Radio Listening Dominates Audio In-Cars 114 Mitigation of Scam / Spoof Calls 149 E-Commerce Delivery Awards 2019 16 Key Highlights 2019 87 Radio Broadcasting in Digital Age 118 Industry Self-Regulating Forums 149 World Post Day 2019 17 Overview 89 Advertising Expenditure (ADEX) 121 MCMC Monitoring Activities 150 Courier Services 17 Licensing Profile over the Years 89 Internet Advertising 121 Prepaid Audit Activity 150 Licensing Profile 22 Roll Out Status in 2019 123 Monitoring of CASP (I) Licensees for 153 Courier Services Trac 90 CHAPTER 5 : DIGITAL SERVICES Content Compliance 155 Courier Infrastructures CHAPTER 2 : ECONOMIC PERFORMANCE 92 Key Highlights 2019 125 Spectrum Monitoring 157 Employment in Postal and 26 OF C&M INDUSTRY 93 Overview 127 Compliance and Monitoring of Courier Services 28 Key Highlights 2019 93 How E-Commerce Shapes the Malaysian Access Instruments 158 Quality of Services 29 Overview Economy 128 Quality of Service 158 Postal Services 29 C&M Industry Market Performance 94 Top E-Commerce Players in Malaysia 128 Mandatory Standards on Quality 159 Courier Services 33 C&M Industry Financial Performance 96 Top E-Commerce Product Categories of Service 160 Consumer Complaints 34 Telecommunications Sector 97 Changing Landscape for Traditional 130 Network Performance Assessment 40 Broadcasting Sector Retailers 134 Radio Frequency Interference 162 CHAPTER 8 : OUTLOOK 41 Postal and Courier Sector 98 E-Commerce – A Game Changer for 136 Digital Terrestrial Television (DTT) 42 ACE Market Overview and Performance Courier Industry Signal Measurement - myFreeview 166 LIST OF FIGURES 98 Fast Growing E-Commerce Driving 137 Mobile e-Waste Programme 44 CHAPTER 3 : SERVICES AND CONNECTIVITY Demand for Industrial Properties 170 LIST OF ABBREVIATIONS 46 Key Highlights 2019 99 The Developments of E-Wallet 47 Broadband in Malaysia 101 Network Security in Malaysia 174 CONTACT US 48 Fixed Broadband 102 MCMC’s Role in Network Security 49 Mobile Broadband 103 Digital Certificates Development 60 Fixed and Mobile Cellular Services 62 MVNO Services OF TS TABLE EN 64 CHAPTER 4 : CONTENT SERVICES 140 CHAPTER 7 : POSTAL AND COURIER 66 Key Highlights 2019 142 Key Highlights 2019 CONT 67 Media Landscape Overview 143 Postal Services Industry 70 A New Phase of Broadcast Industry Performance 2019 74 National Broadcasting Digitalisation 143 Postal Services Access Project 145 Postal Services Trac 77 Service Providers in Malaysia 148 International Role and Policy 77 FTA TV CHAPTER 6 : QUALITY ASSURANCE AND 148 Universal Postal Union Celebrates 79 Pay TV 104 CONSUMER PROTECTION Its 145 Anniversary 8 CHAIRMAN’S STATEMENT 82 New Service Providers 106 Key Highlights 2019 148 Malaysia's Role in International 83 The Changing Broadcast Landscape 107 Consumer Protection and Arena for Postal Sector Development 10 EXECUTIVE SUMMARY 85 Radio Broadcasting Empowerment 149 Sustainable Development in Postal and 85 Radio Listenership in Malaysia 107 Consumer Complaints Courier Services 14 CHAPTER 1 : LICENSING 86 Radio Listening Dominates Audio In-Cars 114 Mitigation of Scam / Spoof Calls 149 E-Commerce Delivery Awards 2019 16 Key Highlights 2019 87 Radio Broadcasting in Digital Age 118 Industry Self-Regulating Forums 149 World Post Day 2019 17 Overview 89 Advertising Expenditure (ADEX) 121 MCMC Monitoring Activities 150 Courier Services 17 Licensing Profile over the Years 89 Internet Advertising 121 Prepaid Audit Activity 150 Licensing Profile 22 Roll Out Status in 2019 123 Monitoring of CASP (I) Licensees for 153 Courier Services Trac 90 CHAPTER 5 : DIGITAL SERVICES Content Compliance 155 Courier Infrastructures CHAPTER 2 : ECONOMIC PERFORMANCE 92 Key Highlights 2019 125 Spectrum Monitoring 157 Employment in Postal and 26 OF C&M INDUSTRY 93 Overview 127 Compliance and Monitoring of Courier Services 28 Key Highlights 2019 93 How E-Commerce Shapes the Malaysian Access Instruments 158 Quality of Services 29 Overview Economy 128 Quality of Service 158 Postal Services 29 C&M Industry Market Performance 94 Top E-Commerce Players in Malaysia 128 Mandatory Standards on Quality 159 Courier Services 33 C&M Industry Financial Performance 96 Top E-Commerce Product Categories of Service 160 Consumer Complaints 34 Telecommunications Sector 97 Changing Landscape for Traditional 130 Network Performance Assessment 40 Broadcasting Sector Retailers 134 Radio Frequency Interference 162 CHAPTER 8 : OUTLOOK 41 Postal and Courier Sector 98 E-Commerce – A Game Changer for 136 Digital Terrestrial Television (DTT) 42 ACE Market Overview and Performance Courier Industry Signal Measurement - myFreeview 166 LIST OF FIGURES 98 Fast Growing E-Commerce Driving 137 Mobile e-Waste Programme 44 CHAPTER 3 : SERVICES AND CONNECTIVITY Demand for Industrial Properties 170 LIST OF ABBREVIATIONS 46 Key Highlights 2019 99 The Developments of E-Wallet 47 Broadband in Malaysia 101 Network Security in Malaysia 174 CONTACT US 48 Fixed Broadband 102 MCMC’s Role in Network Security 49 Mobile Broadband 103 Digital Certificates Development 60 Fixed and Mobile Cellular Services 62 MVNO Services CHAIRMAN’S STATEMENT DR. FADHLULLAH SUHAIMI ABDUL MALEK Chairman Malaysian Communications and Multimedia Commission 8 INDUSTRY PERFORMANCE REPORT 2019 The year 2019 was an inflection point for the communications and multimedia (C&M) industry, characterised by digital disruptions, digital transformation and industry challenges. Services delivered by the C&M industry are increasingly central to the social and economic lives of all Malaysians as we immerse ourselves in the digital culture. Under these challenging environments, I would broadband connectivity is crucial as it determines like to praise the commendable effort made by a country’s digital economy. Various initiatives service providers to embrace sustainable practices, undertaken by MCMC and the government including including implementing digitalisation initiatives the service providers, resulting in Malaysia achieving across the businesses in order to capitalise on broadband penetration rate at 131.7% per 100 new growth opportunities and improve digital inhabitants, from 99.7% in 2015, which is equivalent experience for consumers. Amid volatile economic to 7.2% of average annual growth. As at 31 conditions, the C&M segment of the Malaysian December 2019, 3G and 4G LTE network expanded capital market remained resilient. In 2019, the C&M to 95.5% and 82.2% respectively, of coverage in industry represents 8.4% or RM144.01 billion of Bursa populated areas. Malaysia total market capitalisation of RM1,711.84 billion as at end 2019 (2018: 8.1% or RM137.73 billion). As the first wave of the fifth-generation mobile In this dynamic environment, the MCMC continued technology-5G implementation
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