#EXVIPAV SPRING 2018
EXECUTIVE & VIP AVIATION INTERNATIONAL
BRAD KESELOWSKI ALWAYS ON THE GAS HONG KONG BUSINESS AVIATION CENTRE – SAFETY, SERVICE & STYLE KRIYA SHORTT, TEXTRON AVIATION SVP CUSTOMER SERVICE
www.exvipaviationint.com
FOREWORD
After years of delay while Safran struggled with its recalcitrant
JAMES SHERIDAN Silvercrest engine, Dassault cancelled the Falcon 5X late last year. The Chairman French airframer’s CEO, Eric Trappier simultaneously announced [email protected] another new Falcon, twin engined like the 5X, but employing Pratt PARVEEN RAJA Publisher & Whitney Canada PurePower PW800 turbofans and designed for a & Business Development Director 5,500nm maximum range. [email protected] On 28 February, Dassault made its latest aircraft a public reality, JUSTIN BURNS Associate Editor designating it Falcon 6X and announcing a seemingly aggressive schedule [email protected] IQUMLI\ÅZ[\ÆQOP\QVIVLLMTQ^MZQM[NZWU1VNIK\\PM @»Q[ TOM WILLIS largely based on the Falcon 5X aerodynamics and system features which News Editor [email protected] _MZM^ITQLI\MLL]ZQVO\PM @XZMTQUQVIZaÆQOP\\M[\XZWOZIU#¼ZI\PMZ\PIV MK\Q^MTa][MLQ\I[Iٺ@QV^M[\UMV\,I[[I]T\PI[M PZW_QVOI_IaITT\PI\\ MO BANKS Sales Executive technology demonstrator for something even better. [email protected] The aircraft promises the largest cabin volume in its class, lit SOHAIL AHMAD by natural light flooding in through large windows. We’ve heard Conference Sales [email protected] lots about natural light and large windows before, but Dassault is going further, with a skylight forward, illuminating the traditionally MARGIE GOLDSMITH Editorial Contributor dingy galley area. Alongside a promised feast of cockpit and cabin
GEMMA KEEN technologies, the Falcon 6X will also include an aerodynamically Events Coordinator advanced wing that introduces flaperon control surfaces to business [email protected] aviation, for improved performance at low speeds and particularly SHOBHANA PATEL Head of Finance during steep approaches. fi[email protected] Any new Falcon arrival is special and the 6X looks set to continue SHELDON PINK Dassault’s reputation for innovation, performance and quality, yet the Creative Director [email protected] jet’s performance realistically pitches it against Bombardier’s Global 5000 and Gulfstream’s incoming G500. A cynic might suggest that by the time \PM.ITKWV @Q[LMTQ^MZMLQV,I[[I]T\_QTTJM^MZaTI\M\W\PMXIZ\a# on the other hand, it might be arriving late, but with a product boasting proven engines and technologies years ahead of its rivals. MK\Q^MTaIVٺQ\P.ZMVKPQVL][\ZaMUJIZSQVO]XWV_PI\¼[M? international new product and the Asian Business Aviation Conference & Exhibition imminent, UK operators are looking ahead with varying degrees of anxiety towards Brexit, the country’s breakaway from the -]ZWXMIV=VQWVQV!1VIZMKMV\[XMMKP8ZQUM5QVQ[\MZ foreword 5IaVWUQVI\MLIMZW[XIKMIUWVO\PZMMQVL][\ZQM[NWZ_PQKP[PM_Q[PML Address changes and subscription orders to: [email protected] to negotiate terms for their continued membership of EU agencies. ISSN 1754-1166 There is little agreement, even between industry players, as to what PUBLISHED FOUR TIMES A YEAR BY would happen to aerospace should the UK not remain part of the EVA International Media Ltd Boswell Cottage, 19 South End -]ZWXMIV)^QI\QWV;INM\a)OMVKa1VIVQVL][\Za\PI\¼[JMKWUQVO Croydon, CR0 1BE , UK increasingly global in certification, operating and safety standards, Tel: + 44 (0)208 253 4000 Fax: + 44 (0)208 603 7369 it would be truly catastrophic were the UK left outside EASA and Website: www.evaint.com Cover image: M^MZa\PQVONWZ_PQKPQ\[\IVL[1\_W]TLIT[WJMI\ZIOMLa[PW]TL\PM BRAD KESELOWSKI PRINTED BY Full story 26 UK become a simple consumer of the Agency’s rules, losing its active The MANSON Group Limited Reynolds House, 8 Porters Wood #EXVIPAV SPRING 2018 role in designing and refining regulations based on experience gained EXECUTIVE & Valley Road Industrial Estate VIP AVIATION St Albans, Hertfordshire AL3 6PZ INTERNATIONAL in more than a century of aerospace leadership. 1\Q[IVQ[[]M\PI\_QTTINNMK\J][QVM[[IVL>18NTaQVOOTWJITTa5QOP\ DISTRIBUTED BY Air Business the Falcon 6X yet see the ridiculous duplication of effort and money EVA INTERNATIONAL MEDIA LTD wasting required to achieve EASA and UK Civil Aviation Authority PUBLISHERS & EVENTS SPECIALISTS certification? Let us hope not. Issue 41 © 2018 | www.evaint.com BRAD KESELOWSKI ALWAYS ON THE GAS HONG KONG BUSINESS AVIATION CENTRE – SAFETY, SERVICE & STYLE Content may not be reproduced in any format without KRIYA SHORTT, TEXTRON AVIATION SVP CUSTOMER SERVICE PAUL E. EDEN written permission from EVA International Media Ltd www.exvipaviationint.com Editor | [email protected] 2 International | SPRING 2018 CONTENTS contents 5 More Than a Fairy Tale 38 Change & Compliance >Q[\I2M\=;8ZM[QLMV\:WV;QT^MZUIV[Ia[\PMKWUXIVaQ[TWWSQVO Avfuel’s Avplan Trip Support division explains the latest North KQMV\][MWNٻNWZ_IZL\WI[\ZWVO I[WVMWN J][QVM[[IVL>18I^QI\QWV¼[ )\TIV\QK:MO]TI\QWV[LM[QOVML\WMVIJTMUWZMM latest Unicorns busy airspace 8 Safety, Service and Style 40 Governments Connected ,QZMK\WZWN +][\WUMZ:MTI\QWV[:Q\I 14 Rotary Revelations 44 Push, Roll, Power, Recover 4]`I^QI\QWV0MTQKWX\MZ[+-7+PIZTW\\M8MLMZ[MV[XMIS[\WEVA about +ITQNWZVQIJI[ML8I\ZQW\[2M\ 34 AReS, LinxUS & 1CALL Too SPRING 2018 | International 3 OPERATORS| VISTAJET Michael Yormark prior to the Andre Ward vs Sergey Kovalev fight in November 2016 Turn your private luxury dreams into your trademark. *0# 1 ( 4*0-( -&$)/# 2*-' Ǿ)*2' /$/.#*2$)4*0- $- - !/ǻ 030-4 )/ -$*-. ) +/0- 4*0- $./$) /$1 ./4' Ǽ+ -.*) '/ ./ Ǽ ) + -/$ 0' -1$.$*)2$/# 3,0$.$/ - !/.( ).#$+ ) 0) *(+-*($.$)",0 '$/4ǻ# / (.+ $ '$5 .$)* $)" ) $- 0. $-!- ( .2$/# *(+' /$*).*)(*- /# )ǘǓ $- - !/ǻ$.$/0. /222ǻ -$ $)/ -$*-.ǻ *(*- ''ʫǔǕǔǓǕǜǖǖǕǓǓǻ 030-4 )/ -$*-.ǼǜǛǓǓ *#) 0) -.* Ǽ ))/*)$*Ǽ 3 .ǚǛǕǔǙǼǻǻǻ $(5,$/X[XU\,QWHULRUVLVWKHFRPSOHWLRQVGLYLVLRQRI976DQ$QWRQLR$HURVSDFH,QFZKLFKLVDQḊOLDWHRI67$HURVSDFH The Luxury of Experience. OPERATORS| VISTAJET VistaJet US President, Ron Silverman istaJet enjoyed a great According to Thomas Flohr, VistaJet’s 2017. In a recent press Founder and Chairman, quoted in the release, release it described “We had our strongest ever year in 2017. We ‘a year of incredible head into 2018 in a fantastic position. While growth’, with more than [WUMWN W]Z[UITTMZKWUXM\Q\WZ[IZMÅVLQVO XI[[MVOMZ[ÆW_V trading challenging, with our unicorn status and VNWZ\PMÅZ[\\QUMQVQ\[PQ[\WZaLW]JTMLQOQ\ robust operational foundations we are ideally growth in the US and Asia, and 50% growth placed to lead the market and seize any new QV5QLLTM-I[\8ZWOZIUK][\WUMZ[aMIZWV opportunities that arise. We are committed to aMIZ8MZPIX[UW[\[QOVQÅKIV\Ta becoming the No.1 player in every market in ¹°NWTTW_QVOQV^M[\UMV\NZWUN]VL[ which we operate, and we are on course to make TQI\ML_Q\P:PVM+IXQ\IT\PMKWUXIVa¼[ great strides towards that goal over the nextٻI MY]Q\aQ[^IT]ML_MTTQVM`KM[[WN JV twelve months.” cementing VistaJet’s position as one of the Even based on a successful 2017, Flohr’s \WXÅ^M-]ZWXMIV]VQKWZV[JaN]VLQVOº predictions for 2018 are lofty, but VistaJet’s US *][QVM[[I^QI\QWV]VQKWZV[IZMIZIZMJZMML President, Ron Silverman, told EVA: “2018 looks indeed. QVKZMLQJTaXW[Q\Q^M KWVÅZUML\PMOZW_\P SPRING 2018 | International 5 OPERATORS| VISTAJET ¹ 6 International | SPRING 2018 OPERATORS| VISTAJET The VistaJet fl eet comprises only Bombardier aircraft , including the Global 5000 We’ve developed an app for our Program clients to UISMJWWSQVOÆQOP\[MI[QMZNI[\MZIVLUWZMKWV^MVQMV\ and we’ve recently launched VistaJet Direct with traditional and new clients, with us is enriching. For example, more joining the membership, customers as the ‘on-demand’ macro-trend than 80% of our clients have a real can see and book at special rates, MZWN MUX\aTMO[WXMV[\PMٺhighlights the economic benefits of passion for art – it’s one of their main _PQTM\PMW avoiding full or fractional aircraft XMZ[WVITQV\MZM[\[IVL_MÆa[WUMWN \PM WXXWZ\]VQ\aWN ÆaQVO>Q[\I2M\UWZM ownership. Adding to this, with our world’s most prominent art collectors. often and at short notice. It’s available global coverage and proprietary This is the primary reason we supported to all VistaJet clients and also facilitates technological infrastructure, we’re best the global tour and exhibition of The NI[\MZJWWSQVOÆQOP\Q\QVMZIZaKPMKSQVO placed to meet increasing demand Collection of Peggy and David Rockefeller, IVLXZMNMZMVKMKWVÅZUI\QWV from the most discerning consumers.” which is expected to be the most valuable As the industry innovates through apps The Program has seen VistaJet through private collection ever sold at auction.” and other alternative booking methods, industry-wide recession thanks, Silverman so Silverman sees younger customers believes, to the quality of its people and Talking to the Unicorn responding positively. “Technology is their drive to deliver the optimal solution Just as each of its customers demands bringing them closer. They have more to customer needs. “All VistaJet employees a unique travel experience, so VistaJet ÆM`QJQTQ\a[W\PMa[MMSWVLMUIVL are tasked with being innovators and acknowledges their choice in how and solutions as opposed to buying an IT_Ia[X]\\QVOK][\WUMZ[ÅZ[\1\¼[ _PMV\PMaIZZIVOM\WÆa:MY]M[\[KWUM aircraft. And they want it faster and with something they take very seriously and in by phone, from the web, and through transparent pricing. This is why we’re have great pride in, and it goes all the way social media and chats, Silverman seeing the demand for our Direct app.” up to the senior management team; we noting: “That’s why we recently launched )\\PM[IUM\QUM\PW]OP>18ÆaQVO have a passion for providing the ultimate a booking service on WeChat, just for remains an intimate business, based on K][\WUMZ[MZ^QKMIVLÆaQVOM`XMZQMVKM Chinese customers.” personal relationships and built on trust; MZ[IKW]XTM even folk booking through an app or chatٺIt’s a passion to provide best-in-class SPRING 2018 | International 7 FIXED BASE OPERATIONS Safet Ser ice Hong Kong Business Aviation Centre MZ[[KPML]TQVOÆM`QJQTQ\aIVL[I^M[\QUMٺn the years immediately following _PQKPW World War II, the reborn airline ,MUIVLPI[OZW_VM`XWVMV\QITTaQV\PMTI[\ industry quickly recognised Hong 15 years. When I joined HKBAC there were Kong as a natural hub for services fewer than ten Hong Kong-based aircraft. That into and around Asia. In those number has grown by at least a factor of ten and terms, little has changed – the we’ve had to build two additional hangars, one territoryI remains a globally important larger than the other, to meet demand.” ÅVIVKQITKMV\ZM\W]ZQ[\LM[\QVI\QWVIVL Voted Trailblazer of the Year in the Asian transit stop. As a major force, business Business Aviation Association (AsBAA) Icons of aviation was a little late to the party Aviation Asia Awards last November, Tam came however, with real growth only in the past to HKBAC as a customer service representative two decades. QV¹*MNWZM\PI\1OW\UaÅZ[\\I[\MWN \PM Hong Kong Business Aviation Centre aviation industry working on check-in at Cathay (HKBAC) was established 20 years ago this year, 8IKQÅK)QZ_Ia[1[I_IV03*)+ZMKZ]Q\UMV\ placing it front and centre of the region’s business advert and applied, thinking that business and VIP aviation services market. Rita Tam, aviation would be a unique and fascinating Director of Customer Relations at HKBAC, says: industry. I was right!” “There’s been tremendous change in the market. Back then, HKBAC’s Hong Kong International HKBAC’s With robust economic growth in the Asian Airport (HKIA) presence comprised a single hangar presence ]WLIa\PMNIKQTQ\aQVKT]LM>ٺ[\I region in the past two decades, companies tend IVLTM[[\PIV at HKIA has KQMVKaIVLXZWL]K\Q^Q\a \PZMMPIVOIZ[ILM[QOVI\MLIXZWVIVLM`MK]\Q^Mٻgrown to \W^IT]MKWZXWZI\MM include three and have really begun to appreciate the time terminal, none of which Tam considers the Centre’s hangars and destination advantages of business aviation, most important asset. “Over the years we’ve made a 8 International | SPRING 2018 FIXED BASE OPERATIONS \WZ\\W]XOZILMW]ZNIKQTQ\QM[IVLMY]QXUMVٺP]OMM to deliver superior service to our customers, but most important is the ‘can-do’ spirit that Hong Kong people are known for and which we’ve treasured and nurtured since day one. It’s held in the heart ]UMUJMZIVL]VLMZTQVMٺWN M^MZa03*)+[\I everything we do. It’s what allows us to constantly impress customers with the seamless aviation services essential to safety and travelling in style – the hallmarks of HKBAC and Hong Kong.” Safety is inherent to the HKBAC spirit; it was recognised in the facility’s recent Stage 1 IS-BAH accreditation. “It’s a clear recognition of our dedication to safety and customer M`XMZQMVKMIVLQ\MVKW]ZIOM[\W][\WSMMX QUXZW^QVOIVLZMÅVQVOW]Z[MZ^QKM[QVITTIZMI[ IS-BAH registration further assures HKBAC’s stakeholders, customers and partners of the ]KQMV\WXMZI\QWVٻKWUXIVa¼[[INMIVLM “But we’re still reaching above and \PZW]OP\PMIZZIaWN M`KMTTMV\[MZ^QKM[_MLMTQ^MZ Rita Tam, 2017 beyond mere compliance to provide the to our stand-out, highly personalised customer AsBAA Trailblazer of M`KMX\QWVIT[MZ^QKM_M¼ZMSVW_VNWZIUWVO handling style. Our dedicated team grasps every the Year MZK][\WUMZ[IVM`KMX\QWVITٺour stakeholders, and which aligns with the WXXWZ\]VQ\a\WW global standard and SMS [safety management \ZI^MTM`XMZQMVKMI\\MVLQVO\W\PMQZVMML[LW_V systems] requirements of the International \W\PMÅVM[\LM\IQTº Civil Aviation Organization, as well as other operation-critical industries. We’ll continue Customer Understanding enhancing our services and safety standards, “To help us understand our customers’ changing paving the way to full IS-BAH accreditation.” needs, we regularly engage stakeholders through In fact, HKBAC is no stranger to recognition, meetings with operators, annual cocktail/lunch having been voted Best Asian FBO in Professional gatherings and customer satisfaction surveys, Pilot’s PRASE survey every year from 2008 to and we listen carefully to their feedback. Several ;W_PI\¼[\PM[MKZM\\WTWVO\MZUM`KMTTMVKM of our improvement initiatives were inspired by in a dynamic, safety and service conscious customer suggestions, including construction of industry? “I’d say our secret lies in our long- the additional hangars and the implementation standing commitment to Safety, Service and of a 3m aircraft parking plan to enhance apron Style, ranging from every safe tow we perform, ][IOMIVL[INM\a7]ZM`KT][Q^MIXZWV^QM_KZM_ SPRING 2018 | International 9 FIXED BASE OPERATIONS “They’re all performed by our own dedicated WZ031)IXXZW^ML[MZ^QKMXZW^QLMZ[]VLMZٺI\] HKBAC supervision.” Before an aircraft lands in Hong Kong, HKBAC’s dedicated team arranges all requested services, the line service team taking over after landing to ensure the aircraft is safely parked in its designated area once ramp services have been IZMٺKWUXTM\ML;]J[MY]MV\TaK][\WUMZ[MZ^QKM[\I available to pilots and crew 24/7. And when it’s time to depart, “We hand the aircraft back cleaned, serviced and in the best possible condition.” Crew and pilot comfort and convenience are particular concerns for Tam and the HKBAC team. “If they don’t have time to get to a hotel or just need to quickly freshen up, we have shower rooms and snooze rooms available. There are A self-developed lounge, in-house remote-bay towing service and refreshments, computers, tables and sofas in the online handling the erection of a fuel hydrant at the apron were crew lounge, for their convenience and comfort request system, all direct responses to stakeholder comments.” _PQTM\PMaUISM\PMQZÆQOP\XZMXIZI\QWV[IVL HKBAC Connect Tam says arriving customers need spend no most importantly, the lounge gives them privacy launched in UWZM\PIVUQV]\M[QV03*)+¼[M`MK]\Q^M from their VIP passengers, plus a view over the February 2017 terminal before taking their limousine into the apron, so they can see when their aircraft is ready city – although pre-booked boat and helicopter for boarding.” travel are also available. The terminal includes a )^IQTIJTM\ZQXXTIVVQVOZM[W]ZKM[QVKT]LMÆQOP\ Kٻcustoms, immigration and quarantine (CIQ) hall, XTIV[]JUQ[[QWV\W\PM0WVO3WVO)QZ 10 International | SPRING 2018 FIXED BASE OPERATIONS of jobs in the industry, there is no barrier holding puts special emphasis on human resources girls or young women back from applying for training and planning, since its differentiating positions. We’re seeing more female colleagues advantage is its people. In safety, maintenance QV^IZQW][ÅMTL[IVLRWJ[QVKT]LQVOMVOQVMMZQVO or customer service, it’s always people who supervisory and management. make the difference.” “We have a very supportive and encouraging With that most important aspect of its future culture at HKBAC, with gender equality just one [MK]ZMPW_LWM[ SPRING 2018 | International 11 PROFILE| CHARLOTTE PEDERSEN, CEO LUXAVIATION HELICOPTERS Pedersen trained to fl y the Sea King SAR helicopter with the Royal Danish Air Force Rotary Revelations owever long- Danish Air Force (RDAF) search and comparatively limited endurance ranged, rescue (SAR) pilot. She explains the of helicopters makes them unlikely comfortable or motivation behind the new venture: candidates for global services, but well-connected “The Luxaviation Group recognised the Luxaviation Helicopters has identified your jet, it’s VVIP helicopter market as one primed a particular need for its services. never going for growth and complementary to the “Partly, we’re satisfying clients who are toH deliver you to a mountaintop other services it provides. We already ITZMILaÆaQVO\PM_WZTLIVLUQOP\VMML retreat or helicopter deck. As provided a full range of services for their own helicopter at their destination. more passengers demand the business jet owners, including help with It means we’re managing a complex set kind of access only a helicopter X]ZKPI[QVOKPIZ\MZUIQV\MVIVKMÆQOP\ of requirements with a helicopter that grants, industry is responding support and crew resourcing – the next needs to be in the Caribbean, let’s say, with a variety of aircraft and step was obviously the helicopter transfer one month and in Asia the next.” It’s operator solutions. Among \W\PMQZÅVITLM[\QVI\QWV a process that inevitably involves some them, Luxaviation Helicopters, “The timing was right because degree of disassembly, movement by ship established in February 2017, is we’d developed to become a or cargo aircraft, and then reassembly bringing the service and safety worldwide group and recognised that and testing ready for the client’s arrival standards of Luxaviation’s jet helicopter services weren’t offered at the destination. operation to the world of VIP on a worldwide basis, because their “It’s complicated because whenever ٺhelicopter transportation. operators tend to be local.” Go back aW]\W]KPIVIQZKZIN\\W\ISMXIZ\[W Charlotte Pedersen, Luxaviation a couple of decades and business jet or maintain it, you have to do it by Helicopters CEO, is passionate about operations were similarly fragmentary, the manual. Then, when you come ZW\IZa_QVOI^QI\QWVPI^QVOÆW_V\PM with many companies running small \WZMI[[MUJTMQ\aW]VMMLKMZ\QÅML Sikorsky S-61 Sea King as a Royal fleets, albeit over global ranges. The engineers at the destination.” The work 14 International | SPRING 2018 PROFILE| CHARLOTTE PEDERSEN, CEO LUXAVIATION HELICOPTERS has been typical of military operations in year, as the UK’s Starspeed came client’s expectation. In our business we the past, but comes as something new to into the group. With 19 managed LWV¼\ÆaNZWUZ]V_Ia\WZ]V_Ia_Q\P the civilian, VIP market. aircraft and a further four available, the assistance of navigation and weather Pedersen stresses that it remains an its offering includes business and VIP services, landing lights and so on. important niche service rather than charter, and instrument rating and “Instead, we adhere to commercial something Luxaviation Helicopters does conversion training. For Pedersen, the ZMO]TI\QWV[_PQTMÆaQVO>>18[NZWU on a weekly basis. On the other hand, British company embodies everything yacht to yacht, or from their garden the company also manages helicopters that’s dear to the Luxaviation brand in to the ship, as well as transferring for clients globally, following industry terms of service quality and expertise. passengers in and out of busy airports recommendations and best practices “We were truly so happy to get them day and night. But we don’t always in the particular demands of rotary- onboard! We researched the market, ÆaQV\WSVW_VTWKI\QWV[_MIT[WÆa MZMV\[XW\[ITTIZW]VL\PMٺwing maintenance. “I’d say helicopter looking for the perfect company match QV\WLQ airworthiness is almost more controlled for us and Starspeed stood out, totally world and to do this safely you have to \PIVÅ`ML_QVOWXMZI\QWV[JMKI][M number one for reputation, operational make certain your crews are trained there are so many moving parts. Every practices, procedures, everything. In extraordinarily well. They must be single one is checked and controlled at 2018 they celebrate 40 years in business; trained in the missions they actually regular inspections. it’s a long time in helicopter operations perform, not just according to standard “And when there’s a fault in an and proves they’ve done it well. What regulatory training programmes, and QVLQ^QL]ITÅ`ML_QVOIQZKZIN\Q\ZIZMTa they do with helicopters is exactly what the best way to achieve that is with your ZM[]T\[QVIÆMM\OZW]VLQVOJ]\Q\¼[UWZM Luxaviation does with jets.” own training academy.” common for helicopters. A huge amount Starspeed’s training capabilities shine Starspeed’s training schools, at of information is released, and operators a spotlight on Luxaviation Helicopters’ Kemble in Gloucestershire and Fairoaks need to be aware of it and act upon it, wider ambition to become a centre of in Surrey, also take third-party students, so it’s a complicated area in which we training excellence as well as setting the delivering courses that include yacht work. Often, the helicopters we manage global operational standard. Pedersen operations and other special missions. are based on yachts too, a location a explains: “When we acquired Starspeed A typical, though perhaps less obviously little more challenging than the hangars we also acquired one of the UK’s most KPITTMVOQVOUQ[[QWV\WÆaQVOWV\WI RM\[\MVL\WÆaNZWU8TIVVQVO\PMQZ recognised helicopter training schools. yacht, might involve lifting a customer maintenance and moving them to a When you operate VVIP helicopters on from their arrival through a series of suitable location is another complex behalf of private owners, you have to stops to inspect manufacturing or other requirement and I would say we have the deliver a spotless service that exceeds the facilities, for example. It’s a schedule very best team of helicopter experts to KM[IVLQVٻPMTX][IKPQM^MQ\QVW]ZW \PMÅMTL_Q\P\PMIQZKZIN\º Luxaviation Helicopters provides support when a client’s helicopter is away ÆaQVONZWUIaIKP\\PMKWUXW[Q\QWVWN its deployed team varying according to mission, geographical location and local regulations. Usually a team comprises WVTaÆQOP\KZM_4]`I^QI\QWV¼[OTWJIT connections ensuring that approved maintenance is always to hand if required, but where regulations insist on KQMVKa\PMKWUXIVaٻ[]MVOQVMMZQVO[MTN supplies trained personnel as part of the team travelling with the aircraft. Starpeed’s managed fleet includes this EC135. The company Starspeed has worldwide helicopter operating experience Luxaviation Helicopters announced its first acquisition in September last SPRING 2018 | International 15 PROFILE| CHARLOTTE PEDERSEN, CEO LUXAVIATION HELICOPTERS discussions, we can be sure they receive I believe aviation is a passion for everyone who the very best advice concerning deck size works in the industry. I think they’re here because they for particular helicopter types and many other factors – would wheels or skids be ÅVL\PMJ][QVM[[NI[KQVI\QVO better for their operation, for example?” The Modern Helicopter \PI\LMUIVL[VW\WVTaKIZMN]TÆaQVO preparation with the ship in terms of Pedersen ‘grew up’ on the Sea King, but also complex planning in terms of when and where the helicopter will be entering the RDAF’s pilot training approvals to land, customs declarations ÆaQVO+ZM_[VMML\WJMM`XMZQMVKML programme in 1989 as its first and more; for that, Pedersen says, “We with the yacht as a moving platform female student. A range of higher have simply a top operation in Starspeed. and very thorough procedures need staff positions followed, including They have the knowledge. They know to be in place for operations to the responsibility for helicopter safety how to handle it in the UK and around highest safety standards. equipment and training, experience the world, while delivering the customer “New EASA regulations are also that leaves her well placed to assess service that represents Luxaviation coming into force, demanding that modern helicopter capability. quality. There’s little point in delivering a KWUUMZKQITKPIZ\MZÆQOP\[\WaIKP\[PI^M “Although the basics are very similar, [MIUTM[[ÆQOP\QN \PMZM¼[IUQ[\ISMQV\PM [XMKQÅKIXXZW^ITº;XMISQVO\WEVA late in reality the modern machines are MZMV\ Starspeed brings the large Sikorsky S-92 into the Luxaviation Helicopters’ fold 16 International | SPRING 2018 PROFILE| CHARLOTTE PEDERSEN, CEO LUXAVIATION HELICOPTERS how we managed at all!” and they’re burning to be involved. Speaking to her, it’s obvious that “We serve our clients, ensuring aviation remains a passion, but Pedersen is everything around them works perfectly typical of so many industry professionals and is spotless. Our employees have QVÅVLQVO\PI\\PMJ][QVM[[WN SMMXQVO to be consistently helpful, cooperative, W\PMZ[ÆaQVOLMXZQ^M[PMZWN \PM\QUM creative, professional and ready to solve necessary for her own. “My licence is a problem, even when it’s an odd hour still valid but not current. It would take of the night. But there’s never a dull UMÅ^M_MMS[\WZMVM__Q\PIVM_\aXM moment, no two days are alike and I K]T\\WKWUJQVMZ]VVQVO have to say I think we have fun. That’sٻZI\QVOIVLQ\¼[LQ a helicopter company and sitting on a what keeps us motivated, it’s that and the school bench for more than a month. So, great team feeling of satisfaction when a NWZVW_VW1¼UVW\ÆaQVOº last-minute request works out perfectly Temporarily grounded though she and we have happy clients.” may be, Pedersen nonetheless has a It’s a passion Pedersen is determined wealth of military helicopter experience to share with newcomers to the industry to draw upon. “I’m extremely grateful and, presumably enthused by her own NWZQ\VW\WVTa\PMÆaQVOJ]\\PM pioneering role in the Danish military, management, planning and teamwork she’s particularly keen to see young experience. Everything I learned in the people inspired. Freshly returned from military environment I bring with me an International Aviation Womens and use today, keeping things simple and Association (IAWA) conference in Berlin clear so there’s no confusion about what when she talked to EVA, Pedersen says needs to be done – writing what needs to she wants to reach every prospective JM[IQLQVIÅ^MTQVMZMXWZ\ZI\PMZ\PIV recruit, not just girls and young women: generating hundreds of pages to say the “We discussed how to ensure enough same thing. ¹1ÆM_0-5;QV.ZIVKM·\PI\_I[ young people are recruited into the “But I’ve learned something in each interesting! Learning the challenges industry. My view is that aviation is of my jobs, in the military and since, of working in a foreign language, in a growing everywhere and set to continue MZMV\MV^QZWVUMV\_I[NI[KQVI\QVO growing. We need more aircraft, moreٺand I take all the good experience from LQ each and take it to the next.” Those Flying HEMS, at night, I’d call up and crews and more people generally. jobs actually included a brief period as ask for weather, wondering if they spoke “We need people to understand a civilian helicopter emergency medical English. The answer was ‘No’, but they that aviation isn’t just the crews, it’s service (HEMS) pilot, work that proved were very patient with me, trying my the whole business around it. Ground equally demanding and rewarding, best French, so that although it was personnel, lawyers, insurance providers, and undoubtedly added to Pedersen’s challenging at the beginning it actually engineers, maintainers and more. I smorgasbord of experience. worked out very well.” believe it’s a sector that once you’re “I found HEMS quite similar to in it, you’re guaranteed a job in the SAR, although more regulated, since Fascinating Business future. I thought about how we recruit during SAR missions it was down to the Considering the aerospace business people… and looked at the TED captain and crew to decide whether to as a whole, Pedersen reckons the Talks.” The Technology, Entertainment, proceed, we didn’t have to strictly follow enthusiasm of its participants runs Design (TED) Talks allow experts regulations. In HEMS, even though you deep. “I believe aviation is a passion IVLQVÆ]MV\QIT\PQVSMZ[IUI`QU]U have a little more regulatory leeway than for everyone who works in the of 18 minutes to deliver a powerful QVZMO]TIZKWUUMZKQITÆaQVOaW]¼ZM[\QTT industry. I think they’re here because presentation designed to spread their very regulated; it’s clear what you can they find the business fascinating. ideas on a particular subject. Pedersen and can’t do.” When I think about Luxaviation used the concept as her inspiration. It’s typical of Pedersen that she Helicopters’ employees, the work they “In 18 minutes the speakers have added an additional challenge to her do is not just a job like any other, to bring their passion for the subject to 0-5;ÆaQVOJa\ISQVOIRWJW]\[QLM they have real passion for it. They’re their audience, helping them understand Denmark, indeed, outside Scandinavia. always available when we need them how fascinating it is. Since everyone 18 International | SPRING 2018 PROFILE| CHARLOTTE PEDERSEN, CEO LUXAVIATION HELICOPTERS “This is such a diverse industry with a real need for experts in all areas, and My view is that aviation is growing everywhere there are many people in key positions and set to continue growing. We need more aircraft, who will be retiring in the next 15 years. more crews and more people generally Our task is to ensure the next generation are there, ready to take over.” For Pedersen, Luxaviation embodies in aviation is fascinated by it, I think it “I thought if I had a great everything that is good about aviation. KMZٻshould be quite easy to bring that passion presentation about the industry, with SPRING 2018 | International 19 INDUSTRY| ASIA Time to G Stephanie Taylor explores business aviation developments in Asia, where the industry remains in its infancy oneywell’s most However, Dolski continues: “While I believe recent Business Jet this market will continue to grow, we will see a Aviation Forecast, rationalisation and the increasing engagement of released in October aircraft suited to a customer’s actual business travel MK\\PQ[_QTTUMIVIVQVKZMI[Mٺstates: “…based ZMY]QZMUMV\[1VM ,2017 on the expressed in smaller cabin, short-haul aircraft for business levelH of purchase plans, Asia Pacific contained within the region.” ]ZMa4W_M+-7WN J][QVM[[I^QI\QWV[MZ^QKMٺwould represent close to a six percent 2M share of global new jet demand over the provider Asian Sky Group, thinks this is already next five years.” happening, suggesting buyers are right-sizing their Six percent may not seem much, but Asia’s aircraft because they are looking for better value. business aviation industry is still in its infancy. 4W_MKQ\M[\PQ[I[WVMWN \PMZMI[WV[\PMXZMW_VML David Dixon, President of Jetcraft Asia and a private jet market in Asia is growing. He points member of the Asian Business Aviation Association out: “It used to be that the discerning Asian buyer (AsBAA), says today there are only around 400 would only consider a brand-new aircraft straight private jets operating in China versus more than from the manufacturer.” 10,000 in North America; California alone has in Textron’s focus on pre-owned aircraft at this excess of 400! year’s Singapore Airshow appears to support this The region’s infancy and, therefore, growth \PMWZa 20 International | SPRING 2018 INDUSTRY| ASIA Gary Dolski, CEO of Metrojet SPRING 2018 | International 21 INDUSTRY| ASIA is where the airlines fly too. We need more high standard of service. He argues: “Access will secondary city-to-secondary city flights to drive the industry’s expansion. China now does grow the business.” business worldwide, particularly in places like Dixon reckons that competing with airlines is ;W]\P)NZQKIIVL4I\QV)UMZQKIJW\PLM[\QVI\QWV[ a particular challenge for Asian business aviation _PMZM\PMIQZTQVM[LWV¼\ZMITTaÆaNZWU)[QIº because, unlike in North America and Europe, )KKM[[OWM[PIVLQVPIVL_Q\PJ][QVM[[4W_M MZI^MZa declares, “It used to be mostly private buyers in theٺKWUUMZKQITKIZZQMZ[QV)[QIIK\]ITTaW UIZSM\6W_ITW\WN\PW[MXZQ^I\MÅZ[\\QUMJ]aMZ[ are buying a second aircraft, but this time they are using corporate resources and the aircraft is strictly for their corporate needs.” It goes without saying that for more routes to become viable, the industry needs access to more airports. Dixon says access for foreign aircraft at 200 airports in China is meagre when you consider that in North America, jets have 5,500 to choose from. He feels business aviation is being squeezed W]\WN )[QIIVL4W_MIOZMM["¹/Q^MV\PMM^MZ WZٺOZW_QVOVMML[WN KWUUMZKQITIQZTQVM[\ISMW landing slots during peak hours are unavailable. ]\MZITQUQ\MLV]UJMZWN [TWٺ5W[\IQZXWZ\[WVTaW during the night.” Dolski adds: “Parking and the ability to hangar an aircraft in certain prime high- KIZMI[Q[MQ\PMZM`\ZIWZLQVIZQTaM`XMV[Q^MWZٻZI\ there is no space available.” ,WT[SQLQ^]TOM["¹5M\ZWRM\Q[QV\PMÅVIT[\IOM[ WZLIJTMIT\MZVI\M[WT]\QWV\WٺWN ^ITQLI\QVOIVI XIZ\QITTaILLZM[[\PMQLMV\QÅMLXIZSQVOIVLPIVOIZ shortfall,” but with these issues in mind, chartering might seem an attractive alternative to owning and operating an aircraft. Charter Solution The charter sector in Asia is growing, with VistaJet reporting a 16% growth in its Asian flight hours at the end of 2017 and naming China and India as the fastest-growing countries in the region. Manila-based PhilJets, which provides helicopter and jet charter, purchasing and MRO services, saw a 100% year-on-year growth in revenue for 2017. The company said: “The total value of assets under management by PhilJets increased by almost four-fold in 2017, reaching […] the ?MPI^MIV)][\ZITQIVW_VMZ_PW[Ia[ÆaQVOXZQ^I\MTaOIQV[PQU KMKWUXIZMLٻIVM`\ZIUWV\P¼[_WZ\PWN XZWL]K\Q^M\QUMI\PQ[W \W_PI\PM_W]TLPI^MÆaQVO_Q\PKWUUMZKQITIQZTQVM[ David Dixon, President of Jetcraft Asia 22 International | SPRING 2018 INDUSTRY| ASIA We will see a lesser reliance on ‘expat’ or Western TIJW]ZQVUIVaXW[Q\QWV[I[TWKIT\ITMV\Q[QLMV\QÅML trained and garners the appropriate level of experience Gary Dolski, CEO of Metrojet MZMV\_Iaº Hong Kong-basedٺequivalent of about 77 billion US dollars.” PI^M\W_WZSQVIKWUXTM\MTaLQ These new assets include a Cessna Citation 4W_MPI[VW\QKMLIVW\PMZ\ZMVL"¹.]TT Metrojet provides @4;*WUJIZLQMZ+PITTMVOMZ IVL)QZJ][ service aircraft management companies with a range of bizjet Helicopters H145. big overheads are being replaced by smaller, services, including MZQVOIUMV] maintenanceٺ4W_MVW\M[JW\P\PMKPIZ\MZUIZSM\IVL JW]\QY]MUIVIOMUMV\KWUXIVQM[W membership programmes are popular because of of services from which the client can pick and their lower initial and on-going costs, expanding: choose.” It seems Metrojet is already responding “As more and more people become aware of to this trajectory, with Dolski revealing: “We are ]MZQVOٺPMJMVMÅ\[WN J][QVM[[I^QI\QWV·XZQUIZQTa _WZSQVOWVQV\ZWL]KQVOVM_oTIKIZ\MW\ \QUMUIVIOMUMV\·LMUIVL[QVKZMI[MIVLMI[a \WJW\PW]ZUIVIOMLÆMM\IVLW\PMZ\PQZLXIZ\a accessibility becomes a desired factor.” clients in the near future.” Dixon acknowledges people are buying .WZ,WT[SQWVMWN\PMJQOOM[\KPITTMVOM[[XMKQÅK shares in NetJets or FlexJet, but counters: “In my \W)[QIQ[\PM_WZSNWZKM¹ SPRING 2018 | International 23 INDUSTRY| ASIA Q[QLMV\QÅML\ZIQVMLIVLOIZVMZ[\PMIXXZWXZQI\M from Hong Kong because the airport constraints MK\Q^MTa\WTLPQU\WXIZSPQ[IQZKZIN\QV5IVQTIٺCarmen Chan, level of experience. This will, long term, help in M ASG’s Business lowering costs and merge the Eastern and Western 24 International | SPRING 2018 MAKE YOUR WISH AND WE’LL MAKE IT HAPPEN WE KNOW THAT EVERY FLIGHT IS UNIQUE Let us take care of both your and your aircraft’s every need. Whether it is relaxation you seek, a meeting you need to hold or if you feel like exploring some magnificent Icelandic nature while your plane receives excellent service, we do our best to fulfil your requirements. www.igs.is I [email protected] I Tel. +354 425 0277 PROFILE| BRAD KESELOWSKI THE GAS… Nigel Kinrade Margie Goldsmith spoke with Race Car Driver Brad Keselowski Photography 26 International | SPRING 2018 PROFILE| BRAD KESELOWSKI eventy-two years ago, when he competed for Germain Racing ?QV\PM,Ia\WVI 1LWV¼\ bootleggers who’d at Memphis Motorsports Park. remember ever not wanting to become a souped up their He took pole and led for 62 laps, race car driver. vehicles to evade the a performance that landed him a authorities during ride in Dale Earnhardt Jr’s No.88 Did your father teach you how to prohibition, founded NXS full-time entry two weeks later. drive when you were young? NationalS Association for Stock Car 1V 3M[MTW_[SQ_WV\_WZIKM[ 1_W]TLV¼\[IaPM\I]OP\UMJ]\PM Auto Racing (NASCAR). Today, stock for JR Motorsports and in 2009 helped me learn. He got me a go-kart car racing is among America’s most claimed his first MENCS victory, _PMV1_I[IJW]\MQOP\IVL_M¼LZ]VQ\QV popular sports, with top-level races driving for James Finch at Talladega \PMJIKSaIZLW]\QV\PMÅMTL[IVa_PMZM ranging between 200 and 600 miles Superspeedway. He was also owner Q\_W]TLZ]V#1TMIZVML[WUMWN \PMJI[QK[ in length and cars reaching speeds of Brad Keselowski Racing, fielding \PMZM1IT[WPIL[VW_UWJQTM[LI\QVOJIKS in excess of 200 mph (322 km/h). two full-time teams in the NASCAR \W_PMV1_I[Å^M Team Penske, owned by Roger Camping World Truck Series. Penske, is one of the most successful 1V SPRING 2018 | International 27 PROFILE| BRAD KESELOWSKI 0W_LQLaW]IL^IVKMNZWUaW]Z 0I^MaW]M^MZ\PW]OP\aW]¼^MPIL ÅZ[\ZIKM[\WLZQ^QVO@ÅVQ\a' enough and want to quit? 1V _PMV1_I[WVUaW_V 6W\[MZQW][Ta1LWPI^M[WUMJIL MZMV\KIZ LIa[_PMZM1¼UR][\NZ][\ZI\MLIVLNMMTٺ1JW]VKMLIZW]VLNZWULQ W_VMZ[]V\QT _PMV1ÅVITTaNW]VL TQSM\PI\1\PIXXMV[\WIVaWVMQVIVa UaÅZ[\N]TT\QUMOQOW]\[QLMUaNIUQTa XZWNM[[QWVJ]\VM^MZMVW]OP\W_PMZM1 LZQ^QVONWZ,ITM-IZVPIZL\2Z1\_I[ have actually wanted to quit. _Q\PPQU\PI\1ZMITTaPILUaUW[\ measurable early career success. ?PI\Q[\PM+PMKSMZML.TIO Foundation? What goes through your mind when The Checkered Flag Foundation is you’re driving? a 501(c) (3) which is fancy words for a Probably the biggest thing is to always US tax code, a recognised and approved \Za\WJMXMZNMK\_Q\P\PM\PQVO[\PI\1KIV Keselowski joined a Checkered NW]VLI\QWV\PI\1[\IZ\MLQVI[I Flag Foundation ‘Huntsman control and to always look for opportunity. way to give back to the community. The Shootout’ event in June 2017. There’s always an opportunity – you just Dana Jo Photography emphasis is on military personnel and PI^M\WÅVLQ\7KKI[QWVITTaaW]¼TTOM\ ÅZ[\ZM[XWVLMZ[_PW¼^MUILM[WUMXZM\\a used to a really good routine and rhythm JQO[IKZQÅKM[IVLUIaJMVW\KWUMJIKS and you’ll start singing a song to yourself, the way they went out with respect to like running on a treadmill and your brain UMV\ITWZXPa[QKIT\ZI]UI1\¼[Ua_Ia takes you other places, but you are still to kind of embrace them, sending the running. Sometimes that happens, but it’s elevator back down to those who are XZM\\aZIZM=[]ITTa_PI\PIXXMV[Q[1¼TT not only less fortunate than me, but are JMZIKQVOIVL1¼TTJM\PQVSQVO¹1N 1_QV IT[WU]KPJZI^MZ\PIV1IUI[IZIKMKIZ \PQ[ZIKM_PI\_W]TL\PI\UMIV'º7ZQN 1 driver; they go out and risk life and limb have a bad race, what does it mean, how not to entertain, but to save lives and LW1PIVLTMQ\PW_LW1TMI^M\PM\MIU' UIQV\IQVW]Z_IaWN TQNMI\PWUM1IT[W 1\¼[VW\][]ITTaTQSM¹0Ma_PI\LW1_IV\ think it’s a necessary way to engage the \WPI^MNWZLQVVMZ\WVQOP\'º1\¼[][]ITTa community, because the community has more team related. given me so much. 1N aW]¼ZMPI^QVOIVMOI\Q^M\PW]OP\ ?PI\LWM[\PM+PMKSMZML.TIO does it encourage you to take more 1M`XMK\Q\WN Ua[MTNJ]\1IT[WMVRWa Foundation do? KPIVKM[\W\Za\WOWNI[\MZ' Q\XZWJIJTaUWZM\PIVM^MZ1¼UUIZZQML We have many initiatives. We help 1\ZaVW\\W\PQVS\PI\_IaJ]\M^MZa now with a young daughter, so the wins put on camps for service members who once in a while, those thoughts enter UMIVUWZM\PIV\PMaLQLJMNWZMJMKI][M1 PI^MKWUMJIKSNZWU\PMJI\\TMÅMTLIVL your mind. As they say in racing, you’re have a family to celebrate a win. are trying to return to their normal life only as good as your last race, so you’re with their family. We’re helping build constantly striving to prove yourself, week Did your father discourage you what’s called a Fisher House, which is in, week out, despite how good or how from racing? essentially like a hotel close to a military JILaW]ZZMKWZLPI[JMMV*MKI][M1¼U 1_W]TLV¼\[IaPMLQ[KW]ZIOMLUM hospital that allows family members to IXZW^MV_QVVMZZQOP\VW_1LWV¼\\PQVS but he never encouraged me early be with their loved ones while they are IJW]\TW[QVOI[U]KPI[1LQLMIZTQMZQV WV0M_IV\MLUM\WLWQ\JMKI][M1 being treated for something that might UaKIZMMZ*]\1LW\PQVSITW\IJW]\ wanted to do it, not because he wanted PI^MPIXXMVML\W\PMUWV\PMJI\\TMÅMTL WZ\IVL UM\WLWQ\)VL1\PW]OP\\PI\_I[ or even at home. We have sponsoredٺUISQVO[]ZM1¼UX]\\QVOQV\PMM producing the results my team deserves. one of the best ways of handling that, race weekends for military families to [W1¼LXZWJIJTaLW\PM[IUM_Q\PUa KWUM\WZIKM\ZIKS[IVLPI^MIÅZ[\ÆIO Do you ever think about the fact that LI]OP\MZ·1¼TTTM\PMZZIKMJ]\[PM¼[ M`XMZQMVKM1\PQVSITTWN \PW[MPI^M you’ve won more than 50 races? Is got to want to. Dad always told me been fun and engaging, allowing us to \PM\PZQTTIT_Ia[\PM[IUMWZLWaW] UaKWTTMOMN]VL_I[ZIKQVO[W1JM\\MZ meet people, inspire them and get them VW_R][\M`XMK\\PQ[WN aW]Z[MTN ' ÅO]ZMQ\W]\ excited about life again. 28 International | SPRING 2018 20kVA - 180kVA Power Ratings 400Hz, 28VDC, 270VDC, Combo AC/DC State-of-the-Art IGBT & PWM Technology UL 1012, CSA, and CE Mark Certified Options Meets NEC & EN 60079-10 18” Requirement Mobile, Fixed, or Towable Installations PROFILE| BRAD KESELOWSKI AW]IZMIVMTQ\MI\PTM\M?PI\LWaW] 0W_LWaW]JITIVKMaW]ZTQNM ?PI\¼[TMN\NWZaW]\WLW' LW\WXPa[QKITTaXZMXIZMNWZIZIKM' JM\_MMVXZMXIZI\QWVJMQVOWV\PM 5WZM\PIV1¼TTM^MZJMIJTM\W1LWV¼\ 1\PQVSPI^QVOZMITTa[\ZWVOKIZLQWQ[ \ZIKSY]ITQNaQVOKPMKSQVO\PMKIZ know what God has planned for me, important. Hydration is critical. Eating and going through the race? J]\1ZMITTaPI^MITW\WN LM[QZM\W_QV healthily is critical for maintaining energy. 1\¼[IKPITTMVOM.QZ[\_M\ZI^MTI another championship at the highest And then there’s a mental aspect of lot and have the airplane to help with level of the sport. That’s probably my preparation. A lot of times the airplane is that; it helps reduce the stress and biggest desire right now. Along with that, _PMZM1[\]La\WJMZMILaNWZIVM^MV\WV keep the schedule as maintainable 1_IV\\WJMIJTM\WZIQ[MUaLI]OP\MZ PM\ZIKS Wi-Fi is an essential tool aboard Keselowski’s Learjet 45. Matthew T Thacker/ Nigel Kinrade Photography A family selfi e aft er Keselowski won the 2017 Monster Energy NASCAR Cup Series STP 500 at Martinsville Speedway, Virginia. Nigel Kinrade Photography 30 International | SPRING 2018 PROFILE| BRAD KESELOWSKI _PM\PMZQ\¼[UaNI]T\WZVW\1N \PMZM¼[ Well, the Lear has been very good LWV¼\PI^M\W_WZZaIJW]\_PMZM\WÅVL a race on a Sunday, they’ll run the race \WUMQ\_W]TLJMPIZL\WTMI^M1N 1 NWWLIVL1SVW_\PI\_PI\1¼UMI\QVOQ[ _Q\PW]\][)VLQN 1LWV¼\[PW_]XNWZ _I[OWQVO\WTMI^M\PI\[MZQM[1_W]TL PMIT\PaJMKI][M1_WZSI[IVI\PTM\M UaRWJ1OM\ÅZML*]\1UIaVMML\WJM most likely consider something in the somewhere else that same day or two /]TN[\ZMIUTQVM)VL1¼L[IaIUQL[QbM 0W_U]KPWN IKWVKQMZOM[MZ^QKM LIa[JMNWZMIVL1¼UIJTM\WJMUWZM Gulfstream G250. But again, the Lear’s LWaW]M`XMK\NZWUaW]ZÆQOP\ places and do more things because of JMMV^MZaOWWL\WUMIVL1_W]TLJM LMXIZ\UMV\QVKT]LQVOPW\MT[ UaIQZXTIVM1¼UIT[WIJTM\WPI^MUWZM hard pressed to leave it. \ZIV[XWZ\I\QWV\PMKIZaW]UQOP\ ÆM`QJQTQ\a_Q\PUa[KPML]TMIVL\ISM PI^M\WZMV\IVLW\PMZTWOQ[\QK[I\ UaNIUQTa\W\PMZIKM\ZIKS1N 1PIL\W When you’re visiting a new the destination? ÆaKWUUMZKQIT_Q\PUaLI]OP\MZ_M¼L LM[\QVI\QWVLWaW]TMI^M\PM 5aPMILWN ÆQOP\WX[UIVIOM[\PM VM^MZUISMQ\\W\PM\ZIKSIVL1\PQVS LMKQ[QWVWN _PQKP.*7aW]¼TT][M\W IQZXTIVMIVLUaÆQOP\LMXIZ\UMV\PIVLTM[ everybody would want to kill me! aW]ZÆQOP\WX[\MIUWZXQTW\WZLW M^MZa\PQVO1IT[WPI^MUaW_VPIVOIZ you have your own preferences? ?PI\aMIZLQLaW]J]aaW]ZXTIVM' 1IT_Ia[TMI^MVM_LM[\QVI\QWV[\W Do you put the Lear out for charter? 1[\IZ\MLTMI[QVOQV!IVL1JW]OP\ \PM\MIUIVL1¼TTXQKSLM[\QVI\QWV[_M¼^M 6WXM7]ZPW]Z[IVL[KPML]TMIZM[W UaÅZ[\IQZXTIVMQV1¼^MIT[W been going to over the years. LMUIVLQVO\PI\1KIV¼\OQ^M]XIKKM[[ helicoptered about 30 hours a year too. Do you have a preference for on- 0W_KTW[MIVMaMLWaW]SMMXWV Why did you decide to buy the Lear JWIZLKI\MZQVOWZLWaW]TMI^M\PI\ M`XMV[M[',WaW][KZ]\QVQ[MJQTT[ ZI\PMZ\PIVTMI[MQ\' to the team? or do you take the view that if the 1TMI[ML\_WXTIVM[JMNWZMIVL 1LMÅVQ\MTaPI^MXZMNMZMVKM[1M`XMK\ UIQV\MVIVKMIVLZ]VVQVOKPIZOM[NITT the value package for purchasing the \PMNWWL\WJMVQKMIVL1PI^MUaW_V _Q\PQVIVM`XMK\MLZIVOM\PI\¼[ÅVM' IQZXTIVM_I[XZM\\a[QOVQÅKIV\\W_PMZM KPMN1\MTTUa\MIU\PI\\PMÆaQVOQ[ 1N \PMaNITT_Q\PQV\PMM`XMK\ML 1\PQVSQV\PMTWVOZ]VQ\_I[JM\\MZNWZ a reset point for me and so what that ZIVOM\PI\¼[ÅVM1LWV¼\KW]V\VQKSMT[ UMÅVIVKQITTa)T[W1_W]TLPI^MJM\\MZ UMIV[\WUM[XMKQÅKITTaQ[UWZMWN\MV IVLLQUM1PI^MXMWXTM1\Z][\IVLQN control over maintenance and upgrade, \PIVVW\\PMXTIKM[1OWIVL\PM\PQVO[1 IVa\PQVO1[WUM\QUM[I[S\PMU\W[XMVL and felt more comfortable with the LWI\_WZSIZMVW\[Q\]I\QWV[_PMZM1KIV more, not less, to make sure we are not wear and tear that my family put on the MI\1¼TTTIVL[WUM_PMZMOWLW_PI\M^MZ \ISQVOIVaKPIVKM[WVIVa\PQVO1LWV¼\ IQZXTIVMJMQVO[WUM\PQVO\PI\1W_VML 1PI^M\WLW_PM\PMZQ\¼[LZQ^MUMM\ like to cut corners. rather than something that’s leased. with someone or host an event – and When people ask me about owning even though the people there might be UaW_VIQZXTIVM1]VLMZ[\IVL\PI\VW\ If you were going to move or MI\QVO1][]ITTaLWV¼\OM\\PMKPIVKM everybody owns their own airplane. But ]XOZILMNZWUaW]ZM`Q[\QVO4MIZ JMKI][M1¼U_WZSQVO;W\PMXTIVMQ[ 1LWV¼\W_VIVIQZXTIVMNWZT]`]Za1 _PQKPUWLMT_W]TLaW]KPWW[M' UaZM[M\XWQV\NWZLQM\IZaVMML[_PMZM1 LWV¼\ÆaUaIQZXTIVMNWZT]`]Za-^MZa WVKMQVI_PQTM1¼TTOWWVI^IKI\QWVIVL we’ll take the airplane, but my airplane Q[ZMITTaUaKIZ1KW]TLV¼\LWUaRWJ _Q\PW]\Q\1\PQVSITW\WN \QUM[\PMZM¼[ a bit of stigma to private aviation, that the people who own private airplanes IZMR][\OM\\QVOWV\PMQZRM\[IVLÆaQVO to Hawaii every week and having a OQLLaWTL\QUM1¼UVW\[IaQVO\PI\VM^MZ happens or there aren’t people who do \PI\*]\1LWV¼\W_VIVIQZXTIVM[W\PI\ 1KIVPWJVWJ_Q\P\PMZQKPIVLNIUW][ Keselowski’s Checkered Flag Foundation supports 1W_VIVIQZXTIVM[W\PI\1KIVJM\PM military and civilian emergency services personnel JM[\1KIVI\UaRWJ1\¼[UaKIZQ\¼[Ua who’ve suff ered severe trauma in the line of duty. way of living and the airplane is a heavy, Nigel Kinrade Photography heavy part of the equation. Q SPRING 2018 | International 31 Imagine the business aviation world where all players are connected, where operators can share information by speaking the same language. Where time and distance are cancelled... this is Flyup.aero, the place where Argos VPH makes the difference, giving the customer a truly different experience. Argos VPH, commit itself exclusively and personally each single flight with care. Your crew will be welcomed to our facilities by our professional and trained staff and your aircraft will be promptly handled. Our professionalism has been recognized and certified with the achievement of ISO 9001 Certiluxe. LIRA - LIRF - LIML - LIMC - LIPZ - LIPX - LIPH - LIRP - LIRN - LIRI - LICC - LICJ - LIEE - LSZA - LIMG - LIEO THE FUTURE IS NOW THE GROUND SERVICE REVOLUTION TO GIVE OUR CUSTOMERS A UNIQUE EXPERIENCE. TM ground services FLYUP evolution ARGOS VPH, THE LEADING FBOS IN ITALY ENJOY YOUR FLIGHT AND LAND ON CERTAINTIES argosvph.com PROFILE| KRIYA SHORTT, TEXTRON AVIATION SVP CUSTOMER SERVICES Kriya Shortt, Textron Aviation SVP Customer Services Kriya Shortt on Textron Aviation Customer Service You’ve mostly worked in sales, includingg a spell as a Cessna area sales representative, yet just a decade on from joining Textron you’re SVP Customer Services. What’s been your motivation and how are sales and customer service related? 34 International | SPRING 2018 PROFILE| KRIYA SHORTT, TEXTRON AVIATION SVP CUSTOMER SERVICES as they progress through ownership. Ultimately, and line maintenance stations, as well as 1CALL, whether in sales or service, it’s about helping our AOG response team. our customers succeed in aircraft ownership and And we continue to innovate, remaining agile ]MZQVO[M^WT^MIٺÅVLQVO\PMU\PMJM[\[WT]\QWV\W[]Q\\PMQZVMML[ [W\PI\W]Z[MZ^QKMIVL[]XXWZ\W When a customer purchases a Textron Aviation the needs of our customers evolve. product, they join a family. And as part of that family we build relationships with our customers How does technology enable Textron that transcend the sale or maintenance event. Aviation to maintain its high customer service levels? Textron Aviation has a broad product Textron Aviation is continuously innovating range, from Skyhawk to Hemisphere. Do and incorporating the latest available technology you consider every Skyhawk customer a on our aircraft, including the AReS [Aircraft potential future buyer of a larger Textron Recording System] and LinxUs intelligent Aviation product? diagnostic systems. These enable us to collect It’s a privilege to represent and support the aircraft data in real time so that we can diagnose broadest and most diverse product portfolio in and solve for maintenance events, often before the the industry. We have an equally diverse customer aircraft lands. ]MZ[][WXXWZ\]VQ\QMٺbase, but every customer has the same expectation SPRING 2018 | International 35 PROFILE| KRIYA SHORTT, TEXTRON AVIATION SVP CUSTOMER SERVICES ensure our team is the best trained and equipped really enjoy a challenge and solving problems, so in the industry. when we as a team succeed in helping a customer W^MZKWUMIVWJ[\IKTM\PI\¼[QUUMV[MTaN]TÅTTQVO What’s the customer service process 7V\PMÆQX[QLMQ\¼[IT_Ia[LQ[IXXWQV\QVO post-delivery? I imagine you speak to new when we fall short of meeting our customers’ customers frequently, but what about in the expectations. But we learn from the experience longer term? and use it to help us become better at what we do. A diverse product portfolio is critical to It’s important that we acknowledge those misses meeting our customers’ needs, but support and and confront them, so we can improve for the service have a profound impact on the ownership JMVMÅ\WN JW\P\PMK][\WUMZIVL\PM\MIU experience beyond delivery. That’s why our sales and service teams work shoulder-to-shoulder Where does Customer Service go next? How throughout the delivery process, ensuring do you keep up to speed with what your customers experience a seamless transition from customers need? delivery into ownership and support. I’m thrilled and excited about where Textron We’re also mindful that many customers join Aviation customer service is going. With a the Textron Aviation family as second or third U]T\Q\]LMWN IQZKZIN\\W[]XXWZ\QV\PMÅMTL owners of an aircraft. So, we work to develop we’re an ever-evolving, agile team. We have those relationships and familiarise them with the made great strides in the last several years with robust support that comes with owning a Textron support enhancements, including 1CALL, our Aviation product, just as if they purchased new. eCommerce website and Customer Portal, just Whether our customer takes delivery of a \WVIUMINM_*]\_MVM^MZÅVQ[PQUXZW^QVO new production aircraft or a pre-owned aircraft, ?MZMUIQVNWK][MLWVLM^MTWXQVOÆM`QJTMIVL therefore, our goal is the same: ensure they are innovative solutions that maximise operational equipped with the right tools for a successful availability for our customers. ownership experience. Through Customer Advisory Boards, we work directly with our customers to develop and test Exemplifying the upper end of Textron MZQVO[?WZSQVOPIVLQVPIVL_Q\PٺWhat are the high points in your job, the \PM[MVM_W Aviation’s business experiences that make it all worthwhile? customers, we ultimately provide meaningful aircraft line, the And what about the lows? solutions that deliver real value for them. And, Citation Longitude will Building long-lasting relationships inside the because they were involved in creating these carry four passengers organisation and with our customers is the high enhancements, they are further invested in 3,500nm, with a point. I view my role and that of my team as the success of Textron Aviation, just as we are maximum cruising ultimately to help our customers succeed. I also invested in theirs. Q speed of 476kt. 36 International | SPRING 2018 INCREASE YOUR EFFICIENCY! MORE HANGAR SPACE – MORE SAFETY – LESS COSTS German Engineering with Passion. Meet us! 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Only Mototok excels with these and other unbeatable advantages: Clean Full Electric Drive: Flexible use for aircraft low maintenance – no fuel costs up to 39, 50, 95 or 195 tonnes Radio Remotely Controlled: Loads and unloads the nosewheel automatically in seconds Only one person needed for shunting – with one click on the remote no wing walker required Save space by using your hangar more effi cient Easy Operation: for about 60% more aircraft No driving licence required Call us: +49-2151-65083-82 · Fax: +49-2151-624-673 · [email protected] · www.mototok.com Innovative remote controlled electric driven tugs FLIGHT PLANNING Change & Compliance Avplan Explains the Latest North Atlantic Regulations ithin its ZMY]QZQVOIQZKZIN\\WPI^MQUXZW^ML support KWUU]VQKI\QWV[IVL[]Z^MQTTIVKM WZ\NWZ MY]QXUMV\_PQKPNWZ[WUM_QTTUMIVٺM business ]XLI\MLWZILLQ\QWVITI^QWVQK[ and VIP aviation The Change & Compliance WK][\WUMZ[)^N]MT¼[)^XTIV 38 International | SPRING 2018 FLIGHT PLANNING IJTM\WLW[W[INMTa SPRING 2018 | International 39 CONNECTIVITY| AERO-SATCOM usiness and VIP WVTaQVLQ^QL]IT[WT]\QWV[WN\MVWVIV customers make very IQZKZIN\JaIQZKZIN\JI[Q[_QTTLW 40 International | SPRING 2018 CONNECTIVITY| AERO-SATCOM “Eclipse has been around for 20 issues they know nothing about. years or so as an aeronautical satcom “Eclipse and NSSLGlobal solutions provider, delivering satcom established Aero-Satcom to provide a hardware solutions based on equipment Tier 1 distribution entity for Inmarsat from Honeywell, Rockwell Collins, airtime, capable of working with local Cobham, ViaSat and others, then partners to distribute aeronautical- working with the satellite operators [XMKQÅK[WT]\QWV[6;;4/TWJITQ[\PM directly or indirectly through their largest distributor of Inmarsat global MK\Q^MTaM^MZa\PQVOٺdistribution channels, for the airtime OW^MZVUMV\IQZ\QUMM component. In the middle of all that, outside North America. It was already we do a lot of application development, a Tier 1 distributor of Inmarsat into building the optimal architecture for the government land and maritime [XMKQÅKK][\WUMZZMY]QZMUMV\[ markets, a fact that brought a great deal “The French market began booming of interconnectivity with Inmarsat’s \KM[MZ^QKM[QVKT]LQVOJQTTQVO1ٻin the early 2000s in terms of the JIKSW uptake of satcom applications, more so also had access to the niche satcom and than in many other EMEA countries, MSS providers already working with where some governments were focused governments, having provided them with WVIVLQV^M[\QVOQV_IZÅOP\QVOZI\PMZ land and maritime airtime. than considering satcom and airborne “Meanwhile, when Inmarsat launched video transmission. Eclipse grew up Q\[ÅZ[\1 [I\MTTQ\M[IVLJMOIVXZW^QLQVO providing solutions to the French the IP-based SwiftBroadband service government, for everything from head- for the aeronautical environment, there of-state, through maritime patrol to were six manufacturers that could special operations aircraft.” produce type-approved equipment for Eclipse became very good at what it aircraft. They built a range of products ]\MZMV\UIZSM\ZMY]QZMUMVٺdoes through providing innovative new UMM\QVOLQ solutions for the French government, with distinct interfaces, various numbers usually related to providing as much of broadband channels and alternative bandwidth as possible to and/or from an protocols, some including in-built router aircraft. Flanagan joined Aero-Satcom functionality. with the remit of taking what he describes “As a reseller of those products over as an ‘insular, French point of view’ and many years, Eclipse gained a thorough taking it to international markets. understanding of which would meet “To do that, you need to develop [XMKQÅKK][\WUMZZMY]QZMUMV\[ SPRING 2018 | International 41 CONNECTIVITY| AERO-SATCOM Government Support an issue with your router. That’s not cryptos that need to be used over the Today, Aero-Satcom works with ours, you need to speak to someone else.’ network. It’s not always an easy thing to government operators throughout What they want is to speak to someone accomplish. Sometimes you apply the Europe, the Middle East and Africa who knows the complete system… we do, crypto and the communications channel -5-)XZW^QLQVO OTWJIT and we can usually get to the seat of the stays open and the data reaches the support to keep their systems working. problem very quickly.” other side, but more often, the sensitive “The same goes for head-of-state While head-of-state transport is nature of cryptos means some tweaking aircraft, where we provide hardware typically about moving a principal and with the network equipment or service and/or airtime services for many his or her advisors, entourage and press type is involved. countries throughout EMEA; we corps, in times of crisis, the aircraft may “I think one of the things making us so have support always ready for those become a national headquarters or refuge successful now is that we’ve failed so many customers, on the end of the phone. NZWUKWVÆQK\1V\PQ[KI[M[I\KWUQ[ times in the past. We’ve been learning MZMVKMJM\_MMV[I\KWU among the senior leader’s primary means those lessons for 20 years. Because thereٺUIRWZLQ(¹ providers in the business aviation and of communication with the military IZMQ[[]M[WN VI\QWVITIVL6)<7[MK]ZQ\a government sector is that business aviation and information of national importance there have been many, many times, at providers frequently have thousands of is likely to be passed; security clearly customer facilities and in our own lab, ‘tails’ on their books, often supporting becomes an essential parameter. where our engineers have set the system \PMU\PZW]OPIÅT\MZML[a[\MU_PMZMÅZ[\ “These customers generally operate up with the crypto and then had to leave level support from skilled aeronautical with security policies set in stone and, the room while government personnel engineers is seldom available on the initial LMXMVLQVOWV\PMTM^MTWN KTI[[QÅKI\QWV carry on with the testing. It makes things a call. But most of the people who pick up they’ll go beyond commercially little more complicated, but we always get the phone for us are ex-military operators I^IQTIJTM[MK]ZQ\a\WVI\QWVITWZ6)<7 there in the end! Q ·1ÆM_WV\PM=;6I^a87ZQWVÆMM\ for example, and we also have a former Royal Air Force Hercules engineer and MZMVKMJM\_MMV[I\KWUXZW^QLMZ[QV\PMٺa couple of people from the French )UIRWZLQ AWACS community. business aviation and the government sector is “If an operational government or that business aviation providers frequently have head-of-state aircraft starts seeing trouble, thousands of ‘tails’ on their books the operator doesn’t want to hear, ‘That’s 42 International | SPRING 2018 WELCOME TO Here you don’t just land, you arrive! OLBIA COSTA SMERALDA AIRPORT There are many reasons to choose Eccelsa Aviation for your trips to Sardinia · The only real FBO in Olbia · State-of-the-art dedicated Business Executive Terminal · Gateway to Costa Smeralda and Sardinia since 1963 * · 3 km from the Marina of Olbia and 25 km from Porto Cervo · Complete under the wing services for aircraft up to A340 and B747 · Tailored passenger services · Full plannig for crew stay(s) at preferential rates · Hangarage recovery · Maintenance service in cooperation with Meridiana Maintenance · Slot- and PPR-free landing and take-off ** · Great value-for-money services and easy payment methods · Award-winning professional and experienced multi-language staff However, you can forget about all of them. In fact, what you’ll really appreciate is how you will feel. And that’s all the difference between simply landing and truly arriving. Eccelsa Aviation Olbia Costa Smeralda Airport, 07026 Olbia, Italy * Eccelsa Aviation inherits the dedicated ground assistance Air Freq. 131.675 | Fax +39 0789 563 481 | Tel +39 0789 563 480 service of private carrier Alisarda. www.eccelsa.com ӍӍČȢɁɽɰȴƃʰƹljƃɰɰȈǼȶljǁɽɁʰɁʍɨːȈǼȃɽǹɁɨƺƃʍɰljɰɥljɨɽƃȈȶȈȶǼ [email protected] | ʰɁʍɨɰɽƃɽȈɁȶɁǹɁɨȈǼȈȶӣǁljɰɽȈȶƃɽȈɁȶӗɁȶӸɨɁʍɽljɽɨƃǹˎƺɁɨɁɽȃljɨӝ SPOKEN FROM THE FRONT Push, Roll, Power, Recover Patriots Jet Team UPRT MZMLIV»]X[M\¼\PI\XTIKMLQ\QV\WIVI\\Q\]LMٺ[] n the early hours of 1 June 2009, Air France Flight 447 with which the crew was unfamiliar and from plunged into the Atlantic Ocean which they were without the skills, under extreme after a high-altitude stall. The XZM[[]ZM\WZMKW^MZ0IL\PMaNW]VL\PMZM[W]ZKM[ accident investigation quickly to take even a few seconds to consume and focussed on inaccurate speed interpret the data from the multiple inputs around \MZMVٺQVNWZUI\QWVNMLQV\W\PMIQZKZIN\¼[ÆI QOP\ \PMU\PMW]\KWUMUQOP\_MTTPI^MJMMVLQ computers after pitot icing, and the pilots’ There was an obvious need to train airmanship inappropriate reactions to that data and back into pilots, to place them in upset scenarios in the A330’s attitude. A highly experienced, the simulator and under controlled conditions in real professional crew had reacted badly IMZWXTIVM[IVL\MIKP\PMUPW_\WZMKW^MZ*M\\MZ[\QTT and fallen to what may have been a the training could show them how to avoid an upset recoverable situation. IT\WOM\PMZ=X[M\XZM^MV\QWVIVLZMKW^MZa\ZIQVQVO As the circumstances of the accident emerged, =8:<JMOIVÅVLQVOQ\[_IaWV\WIQZTQVM\ZIQVQVO the commercial aerospace industry quickly [aTTIJQIVL\PW[MWN J][QVM[[IVL>18WXMZI\WZ[ MZPQOPY]ITQ\aٺrealised that in an era of automation, where Used by the L-39 Patriots Jet Team precision aerobatics demonstration team, as here, the L-39 is also fl own in the UPRT programme 44 International | SPRING 2018 SPOKEN FROM THE FRONT aerobatic aircraft, and there is little doubt that Q\XZWL]KM[JM\\MZXQTW\[)UWVO\PM=8:< providers, however, one stands out for its unique IXXZWIKPIVL^Q[Q\WZ[\WTI[\aMIZ¼[6*))*)+- main halls might well have spotted exactly what \MZMVٺUISM[8I\ZQW\[2M\ SPRING 2018 | International 45 #airsideint SPOKEN FROM THE FRONT 2018 11th -13th September 2018 SHERATON DUBROVNIK RIVIERA HOTEL - CROATIA The must attend event for all your GSE needs Over 40 international exhibitors REGISTER Call GemmaNOW Keen +44 (0) 208 253 4002 ANNOUNCING OUR [email protected] Email: EVENT CHAIRMAN Peter Martin Vice President Technical Services | dnata JOIN US AT THIS BREATHTAKING LOCATION FOR THIS CAN’T MISS EVENT SECURE YOUR PLACE Þ REGISTER NOW WWW.AIRSIDEINT.COM SPOKEN FROM THE FRONT through, it takes two days, but typically we TQSM\PMZM_I[WV). IVL\PMaJMTQM^M\PMQZ run two at a time over three days, which speed indications might be wrong, we say listen – at OQ^M[\PMUITQ\\TMXZQKMJZMISº1VKT]LQVO VWZUITKZ]Q[QVO[XMML\PMZM¼[ITW\WN IQZÆW_J]\QN JZQMNQVOIVLLMJZQMNQVOQ\¼[Y]Q\MIVQV\MV[Q^M aW]¼ZMKTW[M\W[\ITTQVOQ\¼[^MZaY]QM\ programme, but never hurried and always ¹?MI[S\PMV\WKWV[QLMZ\PMQZ[MI\XW[Q\QWV with space for rest so that clients are fit and Is the seat tilted back more than usual? With the XZMXIZMLNWZ\PMVM`\[\IOM JTQVLMZ[WVQ\¼[[WUM\PQVO\PMa_W]TLV¼\ZMKWOVQ[M The four hours of classroom tuition include but it can give them important information on \PM=8:<XZWOZIUUM¼[»XZM^MV\QWV¼KWUXWVMV\ \PMIQZXTIVM¼[I\\Q\]LM0W_IJW]\TWWSQVOI\\PM “Our primary goal is to prevent an upset, then OZW]VL[XMML'1\¼[\aXQKITTaVW\QVIVWZUIT[KIV to teach the correct recovery techniques should J]\XZW^QLM[IVW\PMZLI\I[W]ZKM)VL_PI\IJW]\ WVMWKK]Z?M][M\PMUIV\ZI»X][PZWTTXW_MZ ][QVO+:5CKZM_ZM[W]ZKMUIVIOMUMV\E_PMZM WVMXQTW\ÆQM[IVL\PMW\PMZ[TWWSIZW]VLNWZ QUXWZ\IV\QVNWZUI\QWV'º Instructing UPRT The industry has many competent pilots of average ability, some with more refined flying skills and others who might be exceptional, but instruction, the ability to pass on flying technique to others, requires another skill set altogether, one that even the most capable IVLM`XMZQMVKMLXQTW\UIaVW\XW[[M[[¹1 Although the UPRT ZMKW^MZ¼_PQKP_WZS[QVITT]X[M\[ SPRING 2018 | International 47 SPOKEN FROM THE FRONT Marked as a \PMKTQMV\I\\PMKWV\ZWT[ 0WZVM\C\PM*WMQVO.) ÆW_VJa\PM=;6I^a USAF T-39, N607CF ¹*]\I\\PMMVLWN \PMKW]Z[M1¼TT][]ITTa[M\ *T]M)VOMT[LMUWV[\ZI\QWV\MIUE^MZ[][IV-`\ZI is actually a [WUM\PQVO]X1¼TT\MTT\PMU1PI^M\PMKWV\ZWT[ C[QVOTMMVOQVMPQOPXMZNWZUIVKMXQ[\WVIMZWJI\QK Sabreliner 60 \PMVLQ[\ZIK\\PMU5IaJM1¼TT[Ia1¼^MLZWXXML IQZKZIN\E^MZ[][IKWZXWZI\MRM\ my pencil and ask them to grab it… as they do, ¹;WZMOIZLTM[[WN M`XMZQMVKMM^MZaKTQMV\ 1¼TTZWTT\PMIQZXTIVM]X[QLMLW_VIVL[Ia»AW]Z TMI^QVOPMZMIKSVW_TMLOM[»1LQLV¼\ZMITQ[M_PI\1 IQZXTIVM¼1V\ZIQVQVOXQTW\[][]ITTaSVW_\PMZM¼[ LQLV¼\SVW_¼1_I[\PM[IUM1ÆM_\PM;IJZMTQVMZ OWQVO\WJMIVMVOQVMNIQT]ZMWZ\PMa¼ZMOWQVO\W in the airshow environment for quite a few years encounter wake turbulence, or a high-altitude stall, JMNWZM[\IZ\QVO\PM=8:<XZWOZIUUMIVL_PMV IVLQ\¼[MI[a\WLMIT_Q\PJMKI][M\PMa¼ZMXZMXIZML I started working on the recovery technique I was *]\_PMVQ\¼[I[]ZXZQ[M\PMZM¼[I[\IZ\TMNIK\WZIVL []ZXZQ[MLI\PW_U]KPIT\Q\]LM1TW[\JMNWZM1¼L \PI\¼[_PMVaW]KIVLM\MZUQVMQN IKTQMV\ZMITTaPI[ studied it properly and fully understood the exact \PM\WWT[\WZMKW^MZ QVX]\[aW]VMML\WZMKW^MZIKWZXWZI\MRM\º “We use that startle factor as a test and almost M^MZa\QUM\PMa¼TTPM[Q\I\MNZWUX]\\QVO\PMKWV\ZWT Sabreliner Supreme QVX]\[QVIVLWN\MVVW\][MN]TT[\QKSLMÆMK\QWV;W 1V=;).[MZ^QKM\PM<!NTM_I[IXQTW\ 1ÅZ[\\Za\W[]ZXZQ[M\PMUIJW]\PITN_Ia\PZW]OP \ZIQVMZIVL\ZIV[XWZ\J]\\PM=;6I^a \PM;IJZMTQVMZ[WZ\QM[W1KIVOQ^M\PMU[Q`WZMQOP\ generally carried its student aviators in the startle factors and then not only can they recover IQZKZIN\¼[KIJQV1V8I\ZQW\[2M\ 48 International | SPRING 2018 SPOKEN FROM THE FRONT \ZIQVQVO?MNTa_Q\PWVTa\PMQV[\Z]K\WZIVL UISQVOQ\IU]KPKW[\TQMZXTI\NWZU\WWXMZI\M*]\ KTQMV\QV\PMIQZXTIVMº Q\¼[U]KPJM\\MZQV\PM=8:<MV^QZWVUMV\NWZ With the instructor in the right-hand seat XQTW\[ÆaQVO^MZa[QUQTIZIQZXTIVM[ IVLKTQMV\QV\PMTMN\\PMÅZ[\\QUMQV^MZ\MLQV “Taking a propeller-driven, low mass, high roll \PM;IJZMTQVMZQ[IJQOUWUMV\NWZUW[\XQTW\[ ZI\MIQZXTIVM\PI\ZWTT[I\ [IVL][QVOQ\\W MZMV\ZMIK\QWV[;WUMIZMٺPMZMIZMTW\[WN LQ>¹ ^MZaIXXZMPMV[Q^M]V\QT\PMa¼^MZWTTML\PMIQZXTIVM I\QUMWZ\_WIT\PW]OP\PMa¼^MITZMILaÆW_V\_W 5IaJM1¼TT[Ia1¼^MLZWXXMLUaXMVKQTIVLI[S WVMPW]Z[WZ\QM[QV\PM4!JMNWZM\PMaOM\QV\W \PMU\WOZIJQ\°I[\PMaLW1¼TTZWTT\PMIQZXTIVM \PM;IJZMTQVMZ SPRING 2018 | International 49 SPOKEN FROM THE FRONT REGISTER FOR THE PREMIER BUSINESS AVIATION EVENT IN EUROPE Join European business leaders, government officials, manufacturers, flight department personnel and all those involved in business aviation for the European Business Aviation Convention & Exhibition (EBACE2018). Visit the EBACE website to learn more and register today. REGISTER TODAY: www.ebace.aero SPOKEN FROM THE FRONT PQOPZWTTZI\MIQZXTIVMQ[\PI\\PMa¼^MXZM^QW][Ta \WLW?PMV1_I[OZW_QVO]XÆaQVOJQOIQZXTIVM[ been asked to put in a very small amount of aileron _M_W]TLPIVLÆaITT\PM_Ia\WIT\Q\]LM\PMVÆa [\QKSNWZKMJ]\_PMVIKWZXWZI\MRM\PI[JMKWUM NWZUIaJM\MVUQV]\M[IJW^M:>;5CZML]KML QV^MZ\MLIVLQ\[ VW[MTW_aW]PI^M\WX]\ ^MZ\QKIT[MXIZI\QWVUQVQU]UEIQZ[XIKM1\_I[V¼\ UI`QU]U[\QKSIQTMZWVLMÆMK\QWVQV\WOM\Q\JIKS ]V][]ITI\ITT*]\QVUIVaKI[M[QN IKZM_TW[M[ \WIVWZUITI\\Q\]LMº \PMI]\WXQTW\VW_\PMa¼^MVM^MZÆW_VJaPIVLI\ )TT8I\ZQW\[2M\ SPRING 2018 | International 51 FIXED BASE OPERATIONS AFRICA ExecuJet, Lanseria International Airport, Johannesburg, South Africa ExecuJet, part of the Luxaviation Group, has seen its Berlin and Lanseria FBOs gain International Standard for Business Aircraft News On The Move Handling (IS-BAH) Stage II accreditation. The Lanseria FBO has 9,000m2 of hangar space, a private ramp and world- FBO Round-up class amenities. HondaJet, Guangzhou ASIA Deer Jet, Beijing and EUROPE Shanghai, China TAG Farnborough Airport, ExecuJet, Berlin Schönefeld, Deer Jet has earned International London, UK Germany Standard for Business Aircraft TAG Farnborough Airport has ExecuJet’s Berlin FBO has gained Operation (IS-BAO) Stage II announced a record increase in IS-BAH Stage II accreditation. The registration for its Beijing and air traffic movements (ATM), Berlin Schönefeld FBO features an Shanghai branches, adding reporting the highest ever growth exclusive luxury VIP lounge with to numerous safety awards in its history for the month of conference facility and extensive and certifications, including January, with an increase of 17.9% pilot and crew provision. the recently acquired Wyvern in January 2018. The statistic Wingman Standard. follows a year of significant Edeis, Annecy-Mont Blanc growth, 2017 having been the Airport, France Universal Aviation, Seletar airport’s busiest since 2007. Edeis, a new French company Airport, Singapore For the full year 2017, TAG specialising in infrastructure Universal Aviation Singapore, Farnborough Airport saw a year-on- projects across Europe and based at Seletar Airport (WSSL), year increase in ATM of 7.4%. The particularly in France, began has earned IS-BAH accreditation. facility serves customers from around operations at 18 airports on It joins Universal Aviation London the world and noted substantial growth 30 December 2017; among them, Stansted (EGSS) as the second Universal from Asia, with an increase of 13% Annecy-Mont Blanc Airport is Aviation location to become IS-BAH year-on-year, as well as Africa and offered as the ‘best alternative to accredited. Universal Aviation, the Europe, both up by 10% year-on-year. Geneva Airport’, with ample slots ground support division of Universal for jet operators. Weather and Aviation, has more than 40 Harrods Aviation, London Luton, UK Since May 2017, Annecy has been locations in 20 countries. Harrods Aviation is leasing the leading airport in the Auvergne- 53,000sqft of the space at its Rhone-Alps region and was also the first HondaJet China, Guangzhou London Luton FBO for aircraft in the Edeis group to obtain IS-BAH Baiyun International Airport, China parking, as the airport faces certification. Some 40,000 flights were HondaJet China (Honsan General overcrowding. recorded in 2017, including 2,400 Aviation) has opened a new FBO The space will enable up to five business flights, a total that looks set to at the business jet terminal being additional aircraft to park while the increase in 2018. constructed in Guangzhou Baiyun company continues its search for a long- Major development over the last International Airport, Guangzhou, term solution to the growing demand for year has almost tripled the size of the China. its FBO services. apron, while the airport is beginning 52 International | SPRING 2018 FIXED BASE OPERATIONS to assume a hub role for local business CARIBBEAN aviation. Alongside a strategic W Aviation, Queen Beatrix International Airport, Oranjestad, Aruba partnership with Jetex, there are plans W Aviation, a privately-owned international FBO network based out to construct a business aviation hangar of Fort Lauderdale Executive Airport, continues its expansion and improve the terminal. with a new facility at Queen Beatrix International Airport (TNCA), Oranjestad, Aruba. Milano Linate Prime and The company is taking over the existing general aviation facility, as the sole Leonardo fixed based operator. Covering 10 acres, the facility houses a 4,000sqft executive Leonardo and SEA Prime have terminal and ramp space to handle all inbound and outbound general aviation reached an agreement to open traffic for the island. a maintenance base at Milano An investment of US$1.8 million for interior refurbishment and major Linate Prime. improvements to the existing infrastructure will include a state-of-the-art passenger The facility will include a dedicated lobby, customer service area, bistro bar, VIP passenger lounges, executive hangar offering maintenance on conference rooms, pilots’ lounge, flight planning room and more. AW109 and AW139 helicopters, in business and commercial service. Avfuel, Rome and Milan, Italy Avfuel has announced a branding agreement with the Argos VIP FBOs in Rome and Milan Linate. SUMMER/AUTUMN 2017 AIRLINE GROUND AGS SERVICES QUALITY AND BEST PRACTICE IN AIR LOGISTICS OPERATIONS For advertising opportunities Airline focus: Air France-KLM Marcel de Nooijer on ‘network thinking’ please contact us on +44 (0)208 253 4000 On steroids To subscribe to any of the The push from e-commerce Menzies’ new cargo plans Handling interview: Robert Fordree EVA International publications, www.ags-airlinegroundservices.com GROWTH SPURT FRESH CHALLENGES IGHC HEADS GRAPPLING EGYPT AND INNOVATION: IMPROVING US airports upgrade CEIV for perishables and live animals OVER TO WITH GREEN MIDDLE EAST THE PASSENGER 635,1*WWW.CAASINT.COM&$$6,17 e-mail your contact details to BANGKOK ISSUES REPORTS EXPERIENCE [email protected] #EXVIPAV SPRING 2018 EXPLORING GSE, AIRFIELD EQUIPMENT AND INFRASTRUCTURE | WWW.AIRSIDEINT.COM EXECUTIVE & VIP AVIATION INTERNATIONAL SPRING 2018 #AIRSIDEINT MAINTENANCE AND CONSTRUCTION SUBSCRIBE NOW BRAD KESELOWSKI AIRPORTS KEEP ALWAYS ON THE GAS HONG KONG BUSINESS AVIATION CENTRE – SAFETY, SERVICE & STYLE THINGS MOVING KRIYA SHORTT, TEXTRON AVIATION SVP CUSTOMER SERVICE DEVELOPMENTS IN LOADER DESIGN ` TELEMATICS OFFERS BIG BENEFITS FOR GSE www.exvipaviationint.com plus get the latest news and information at www.evaint.com SPRING 2018 | International 53 FIXED BASE OPERATIONS 2&'8;,'!;832!+'3( W W,'-0,,1'&#-2!''&£!0;3<1T8'9-&'2;3(<#!--=-£=-!ধ32<;,38-;@T,!-81!23(<#!--8638;9T,!-81!2!2&,-'( ?'$<ধ='3( 1-8!;'9-8£-2'!2& 83<6 NEW 2018 AIRPORT SECURITY MIDDLE EAST 7-9 May 2018 DICEC, Dubai ACCELERATING BUSINESS MIDDLE EAST AND AFRICA AND INNOVATION FOR TO FUTURE AIRPORTS SEEFASTEST AIR PASSENGER GROWTH RATES OVER OPERATIONS AIRFIELD SECURITY CONSTRUCTION THE 170 US$ NEXT20 WITH YEARS TECHNOLOGY & IT GROUND SUPPORT BUILD BILLION ALLOCATED REGIONAL AIRPORT FOR EXPANSION INTERNATIONAL EXHIBITION BUSINESS CONNECT MATCHMAKING CONFERENCES AND SEMINARS ACCESS TO AIRPORT SECURITY MIDDLE EAST & ATC FORUM Visit the world's largest annual airport exhibition 7-9 May 2018 REGISTER ONLINE FOR FREE ENTRY Register for FREE entry quoting promotion code A17 at www.theairportshow.com/visit SPONSORS SUPPORTED BY OFFICIAL AIRLINE OFFICIAL HOTEL PARTNER CO-LOCATED EVENTS ORGANISED BY AIRPORT SECURITY MIDDLE EAST 7-9 May 2018 FIXED BASE OPERATIONS Boone County Airport, and Aircraft Management and Charter. Sterling launched Lynx, a buy-and-build FBO effort, in August 2016. Little Rock is its sixth acquisition. Luxivair SBD/Jetex, San Bernardino, California Luxivair SBD and Jetex Flight Support have entered into a strategic partnership to provide Jetex service at the San Bernardino FBO. SPRING 2018 | International 55 OPERATIONS ehind every aircraft movement a large WZUI`QU]U S>) 0bXW_MZ_PQTM\PM/TWJIT-`XZM[[KIV and disparate collection of people, ZMY]QZM]X\W!S>)XW_MZº equipment and technology moves in often seemingly unrelated directions UFC Series \WMV[]ZM\PMÆQOP\Q[UIQV\IQVML 3ILLI\b[Ia[=VQ\ZWV¼[K]ZZMV\=.+;MZQM[]VQ\[PI^M fuelled and planned, despatched and JMMV]XOZILML\WJZQVOIZIVOMWN ]VQY]MNMI\]ZM[\W ]MZٺ0b)+IVL >,+\PM[MZQM[W Bpassed safely through airspace sectors, even without UIZSM\¹)[_MTTI[ considering the needs of passengers and crew. Take >,+W]\X]\\W\PMUQTQ\IZaIVLQVKT]LM[KIJTMPIVLTQVO any one of these components out of the equation and MY]QXUMV\?M¼^MQVKWZXWZI\MLILLQ\QWVIT[INM\a_Q\P\WX KWV\ZWTٺthe result’s unlikely to be a satisfactory conclusion, LW_VKWWTQVOIQZÆW_IVLKWKSXQ\ZMUW\MWVW however small the factor might be. ITWVO_Q\PIL^IVKMLKWUU]VQKI\QWVIVLLQIOVW[\QK[ *][QVM[[IVL>18\ZI^MTTMZ[][]ITTaÆa\W\QOP\[KPML]TM[ NMI\]ZM[\_WIT\MZVI\Q^MWXMZI\WZLQ[XTIa[·LQOQ\ITWZ KWUNWZ\IJTMQV\PMSVW_TMLOM\PI\\PM[a[\MU_WZS[5]KPWN \W]KP[KZMMV·IVLMVMZOa[I^QVOIVLMVMZOaKWV[MZ^I\QWV MK\Q[ UMI[]ZM[QVKT]LQVO[TMMXUWLMNWZ\PMIQZTQVMQVL][\ZaºٺPI\[a[\MUQ[LQ[KZM\MM^MVPQLLMV[W\PI\_PQTM\PMQZM\ M[[MV\QITQVLQ^QL]ITKWUXWVMV\[IZM[MTLWUQN M^MZVW\QKML.WZ 3ILLI\bQ[KMZ\IQV=VQ\ZWV¼[K][\WUMZ[MZ^QKMQ[[MKWVL M`IUXTM\ISM\PW[MIVWVaUW][JW`M[\PI\[Q\WVIQZKZIN\ZIUX[ \WVWVMQVKT]LQVO\PM)1,+):-KWUU]VQKI\QWVIVL M^MZa_PMZM\ZIQTQVOKIJTM[\WXIZSMLIQZKZIN\° LQIOVW[\QK[XIKSIOM[JWT[\MZMLJaIL^IVKML[MTNLQIOVW[\QK 56 International | SPRING 2018 A REFLECTION OF EXCELLENCE TAG Farnborough Airport Design and people working beautifully together The purpose-built airport for BUSINESS, for PRIVACY, for LONDON tagfarnborough.com YOUR DESTINATIONS ARE LIMITLESS. YOUR INFLIGHT EXPERIENCE SHOULD BE TOO. 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