WELCOME_PACK_FINAL2.indd 3 Belief andReligion Customs andTraditions Money intheUK Laws intheUK Local GovernmentinLeicestershire The Political SystemintheUK Who livesinLeicestershire About Leicestershire General InformationaboutLeicestershire andtheUK Part A Final Comments More Information Part K Part J Part I Part H Part G Part F Part E Part D Part C Part B

- Travel inLeicestershire

- Leisure inLeicestershire

- Health

-Housing

- Work - AsylumSeekers - EmergencyInformation - Benefits and Legal Advice - ChildrenandEducation - OlderPeople

8 -9 47 -50 35 -46 29 -34 110 -111 108 -109 105 -107 95 -104 87 -94 83 -86 71 -82 57 -70 51 -56 26 22 17 14 13 11 10 7 -28 10/12/2008 10:06:37

Contents We are delighted that you have chosen to live and/or Parts B to K cover key information that you work in Leicestershire, Leicester City or Rutland. We will need to know including What to do in an have produced this pack of information to help you Emergency, Work, Benefits and Benefits Advice, to settle in as quickly as possible - we hope you find Housing, Health, Children and Education, Older it useful! People, Travel and Leisure. It also includes a section aimed at Asylum Seekers. The Black and Minority Ethnic (BME) Citizens’ Jury, organised by Leicestershire Together in

You will see that within each B Part 2005, identified information and communication emergency an in do to What - chapter there is a list of Emergency as two key issues of concern to ethnic minority I n f o r m a t i o n organisations and information communities in both the County of Leicestershire with relevant contact details. and the City of Leicester. We know that people Most of these include phone in need of services can struggle to identify who numbers, website and email to talk to and who does what! Nationally, local addresses. We would be authorities and other organisations have produced grateful, again if you could guides and information booklets to their respective let us know of any sources of areas, principally with economic migrant workers help and information that you in mind. One of the best and most informative of have found useful that are Part C

these has been produced by the Cornwall Strategic - Work not listed so that we can add Partnership. We were given permission to use a lot them to future editions. of their information in this document and we are tremendously grateful to them for their support and The terms used in the document assistance. may be peculiarly English - Another important source of guidance and things that are often simply information has been the guide for local authorities taken for granted by people entitled ‘Integrating New Migrants: Communicating who were born and raised in Welcome to Leicestershire Welcome Important Information’. This was produced by this country. A good example I&DeA (the Improvement and Development Agency may be use of the terms ‘Great for Local Government) and is intended to help Britain’ and the ‘United Kingdom’ Work anyone wishing to put together their own document. (UK). Not everyone appreciates Though we had already produced our initial drafts that there is a difference. Great Britain refers to we have, nevertheless, checked the document and England, Scotland and Wales and a number of included bits in it that were not originally included small adjacent islands. The United Kingdom on the in our own. other hand also includes Northern Ireland. Neither includes the Channel Islands or the Isle of Man, We have tried to produce a document that is though both are dependencies of the British crown! relevant to people living in Leicester, Leicestershire Confused? Hopefully, this document will help you to and Rutland, with sources of local and national help understand more about this country – its systems, and information. We have tried to ensure that the procedures, organisations, laws, services, culture information is correct and up-to-date, but things can and mannerisms. change quite rapidly. Please point out our mistakes so that they can be rectified. Please also let us know In doing this, we hope that you will become familiar if you would like to see other subjects included with your new surroundings very quickly, feel at in future editions. Contact

Part A - General Information about Leicesterhire and the UK home and comfortable and contribute to making [email protected] with both your own lives and those of your neighbours comments/ammendments. and local communities more enriching and fulfilling. If we can help in any way, please don’t hesitate to The document is in different get in touch. sections. Part A covers general information about Leicestershire, including the strucure of local government, Welcome to Laws, Money, Customs and Traditions and Belief and GeneralInformation Religion. Leicestershire!

WELCOME_PACK_FINAL2.indd 4 26/11/2008 09:08:39 A map of Leicestershire, showing the City and District boundaries, major roads and larger towns. A16 A1 STAMFORD A47 A6121 A1 A606 A1 A47 CORBY Rutland Water Rutland KETTERING GRANTHAM A6003 UPPINGHAM A52 OAKHAM A607 BOTTESFORD A606 MELTON MOWBRAY MARKET MELTON BOROUGH MELTON A14 HARBOROUGH A607 Map of Leicestershire A47 A6 A46 A6006 A606 SYSTON OADBY HARBOROUGH DISTRICT HARBOROUGH A46 A5199 WIGSTON A4304 A60 A6 M1 LUTTERWORTH LEICESTER BLABY OADBY & WIGSTON BOROUGH WIGSTON & OADBY BOROUGH CHARNWOOD CHARNWOOD A426 NOTTINGHAM RUGBY A453 BLABY DISTRICT BLABY A47 M69 A50 LOUGHBOROUGH A5 M6 M1 M1 EARL SHILTON A511 A447 SHEPSHED A42 Nottingham A512 M69 East Midlands Airport HINCKLEY COALVILLE BOROUGH DISTRICT DERBY A444 HINCKLEY & BOSWORTH BOSWORTH & HINCKLEY ASHBY-DE-LA-ZOUCH COVENTRY NORTH WEST LEICESTERSHIRE WEST NORTH NUNEATON M6 UPON TRENT A5 BURTON

WELCOME_PACK_FINAL2.indd 5 26/11/2008 09:08:42 If you need an interpreter to do offi cial if you need one. They may need a few business, e.g. talking to the police or days to fi nd someone who speaks your someone at a local council, or asking language. about jobs at Jobcentre Plus, then the organisation to whom you are talking As there are over 85 languages will fi nd an interpreter. It is their spoken in Leicester and more than responsibility to fi nd some way they can 50 in Leicestershire, organisations help you, in your own language. are increasingly looking to provide translated written information in a Some organisations, like Leicestershire variety of languages. However, the County Council, Leicestershire costs of translation are high and Constabulary and Jobcentre Plus (as with the vast number of languages well as many others) also subscribe to to cater for, it may not always be the interpreting and translation service, possible to immediately get access to Language Line. This links them to a information in your particular language. qualifi ed and validated interpreter. However, organisations can arrange for You can then have a 3-way phone translations to be done, though this may conversation with the offi cial person and take a little while to happen. an interpreter. Other organisations can arrange for an interpreter to be present Interpreters

MELTON BOROUGH

NORTH WEST LEICESTERSHIRE CHARNWOOD DISTRICT BOROUGH

Rutland Water

HINCKLEY & BOSWORTH BOROUGH OADBY & WIGSTON BOROUGH

BLABY DISTRICT

HARBOROUGH DISTRICT

WELCOME_PACK_FINAL2.indd 6 26/11/2008 09:08:46 WELCOME_PACK_FINAL2.indd 7 General n o i t a m r o f n I 26/11/2008 09:08:47

Part A - General Information about Leicestershire and the UK WELCOME_PACK_FINAL2.indd 8 8 Part A - General Information about Leicestershire and the UK About Leicestershire    Simon de Montfort (after whom (after SimondeMontfort Thefi rstgreat Roman roadinthis early Leicesterwasanimportant Kingdom. IrelandmakeNorthern uptheUnited England. England,Wales, Scotlandand of well. TheEastMidlandsregionispart Coalville. Therearemanyvillagesas Oadby,Lutterworth, Wigston, Hinckleyand Loughborough, MeltonMowbray, Market Harborough, Leicestershire. LargetownsinLeicestershireinclude the CityofLeicesterandRutland liestotheeastof a regioncalledtheEastMidlands.TheCountysurrounds ofEngland,in The CountyofLeicestershireisintheheart Henry III. Henry barons againstthereigningmonarch, Century.Thirteenth Heled a revoltof named) wasEarlofLeicesterinthe Universitiesis one ofLeicester’s originally calledLeicesterFosse. Leicester CityFootball Clubwere major thoroughfareintheCity, and has Leicesterlinks.Fosse Road isa Leicester. Fosse isstillanamethat (Fossecountry Way) ranthrough Corieltauvorum). Roman settlement(calledRatae    Almost certainly the largest Almostcertainly LadyJaneGrey(QueenofEngland inwhich TheBattleofBosworth, measurement of9feet! nearly 53stoneandhad awaist fame asatonestagehe weighed in 1770).Hehasachievednational (born inLeicester Daniel Lambert was history character inLeicester’s of theCityLeicester. Bradgate Park, West sixmilesNorth for justninedaysin1553)livedat of thetownMarket Bosworth. 1485. Thebattlefi eldliesjustSouth the Wars oftheRoses, tookplacein Tudor byHenry overthrown toend King RichardIIIwaskilledand 26/11/2008 09:08:50 WELCOME_PACK_FINAL2.indd 9   Otherfamous Thefirstpublictripbytrain in theUK),andtook town andcitycentre features inmanya and whosename modern travelindustry Cook (founderofthe was organisedbyThomas Chapman ofMontyPythonFame. Wan andGraham (fashionexpert) Townsend, playwright JoeOrton,Gok and SirRichard),authorSue Attenborough brothers(SirDavid Morrison, bandKasabian, the HumperdinckandMark Engelbert ElephantMan’),‘The thesingers known andmadefamousas from Proteus Syndrome,cruelly Lineker, JosephMerrick(asufferer Kirkland, EmileHeskey andGary the footballersPeter Shilton, Chris people include Leicestershire years. in Leicesterfor50 1841. Cooklived Loughborough in Leicester and place between    DiwalicelebrationsinLeicesterare Leicestershireisfamousforthenow is also the biggest after NottingHill is alsothebiggestafter CaribbeanCarnival India. TheCity’s said tobethelargestoutsideof is ‘thefoxes’. cricket team team andtheCounty’s football nickname ofboththeCity’s Council containsafoxandthe The emblemofLeicestershireCounty famous. Charnwood isparticularly with dogs.ThehuntatQuornin pastimeoffoxhunting illegal country biggest attractiondevotedtospace. situated inLeicester. ItistheUK’s in London. TheNationalSpaceCentreis 26/11/2008 09:08:55

 Part A - General Information about Leicestershire and the UK WELCOME_PACK_FINAL2.indd 10 10 Part A - General Information about Leicestershire and the UK that in the intervening period,thatpercentage that intheintervening fi likely guremaywellnowbemore.Itisvery background. TheCityCouncilsuggeststhatthe population werefromanethnicminority 2001) estimatedthatabout36%oftheCity’s cities intheUK.ThelastCensus(held Leicester isoneofthemostethnicallydiverse Where dowecomefrom? Who LivesinLeicestershire? Caribbean descent. sizeable, BlackcommunitiesofAfricanand/or Indian descent.Therearesmaller, butstill background, themajoritybeingIndianorof the largestethnicminoritygroupsareofAsian As farastheCityofLeicesterisconcerned, ‘Census 2001’. leicestershire/statistics.ht www.leics.gov.uk/index/your_council/about_ County Council,goto For fromLeicestershire thefullresearchreport and thenBlaby. population, followedbyOadbyandWigston, Leicester City, CharnwoodhasthehighestBME boroughs that make up the County area outside communities). Intermsofthe7districts/ were fromBlackandMinorityEthnic(BME of Leicestershire(outsidetheCityLeicester) indicatedthat7.2%ofthepopulation report Census again, aCountyCouncilresearch diverse intermsofethnicity. Usingthe2001 The CountyofLeicestershireismuchless fi gurewillhaveincreased. m

and clickon migrants andpeopleworkingwiththem. moving toliveorworkinEurope.Itisfor information, adviceandguidanceforpeople isarouteto portal Migrant Gateway’s surrounding areasshouldbecleartosee. and newrefugees,thediversityofCity the relativelyhighnumberofasylumseekers Traveller communities(amongstothers)and Added tothelong-standingIrishandGypsy enlargement oftheEuropeanUnionin2004. Eastern Europeannationsfollowingthe in the1970’s,Somalia1990’sand number ofdifferentworldlocations–Uganda to thelargemigrationsofpeoplefroma ofLeicesterwillincludereference Any history www.migrantgateway.e The MigrantGatewaywebsiteaddressis   follows: 0708 employers andpractitioners( ( byahelplineformigrants It issupported Portuguese, Russian andEnglish). in sixlanguages(Czech,Lithuanian, Polish, information isbeingaddedallthetime,initially elsewhere. Itisunderdevelopmentand of England,muchtheinformationapplies Although itisbeingdevelopedintheEast 0871 4231334

0871 423 1334 0845 2340708 Thursdays. 2.00 pmto4.00onTuesdays and available from10.00amto1.00pmand 6.00 pmonTuesdays andWednesdays. from 8.00amto12noonand2.00pm ). Thehelplinesareonlyavailableas ) andanadvicelinefor (META Hotline) is available (EmploymentAdvice)is u 0845 234 26/11/2008 09:09:00 WELCOME_PACK_FINAL2.indd 11 Northern Ireland,ScotlandandWales.Northern countries thatmake uptheUK–England, someofthemuniquetothe parties, There arealsoawidevarietyofother and theLiberalDemocrats(or‘LibDems’). (or‘Tories’),– theConservatives Labour There arethreemajorpoliticalparties The Political SystemintheUnitedKingdom European Parliament. and members(MEPs) areelectedtothe oftheEuropeanUnion The UKispart will beheldonorbefore3rdJune2010. Government. ThenextGeneralElection The LabourParty formsthecurrent General Electionbecomes‘Prime Minister’. MPs. thatwinsthe Theleaderoftheparty thathasthemost formed bytheparty This meansthattheGovernmentisusually representation.than oneofproportional UK hasa‘firstpastthepost’systemrather ofnotmorethanfiveyears.The intervals Elections’. AGeneralElectionisheldat Government andareknownas‘General elections. Theseelectionsreturnthenext elections exceptnationalparliamentary who areresidentintheUKcanvoteall Citizens ofEuropeanUnion(EU)states the UK)canvoteinallpublicelections. and theRepublic ofIreland(ifresidentin Citizens oftheUK,Commonwealth your localMP. to voiceyourconcerns,youcancontact If youhaveanyseriousproblemsorwish livingthere. theinterestsofeveryone after andwilllook known asa‘constituency’, Each MPrepresentsadifferentarea, are calledMembersofParliament (MPs). The peoplewhoareelectedtoParliament There areclosehistoricaltiesbetween area theycover. ordivisions’)ofthe (called‘wards parts also haveelectedMembersrepresenting County, CityandBorough/DistrictCouncils Politicalpartiesandelections/index.ht UKgovernment/ Governmentcitizensandrights/ www.direct.gov.uk/en/ andelections,at about politicalparties information aboutyourrightstovote,and Authority (seebelow).Thereismore electoral registrationofficeatyourLocal You canregistertovotebycontactingthe included on Council directly. Contactinformationis suggest thatyoucontactRutland County seeking inrelationtoRutland, wewould Council. Ifyoucan’t findwhatyou’re Rutland, includingRutland County some informationonorganisationsin Accordingly, wearepleasedtoinclude Rutland intheirorganisationalremits. organisations inLeicestershireinclude neighbour totheEast.Indeed,many Leicestershire andRutland, itssmaller

pag e 13 »» m .

26/11/2008 09:09:05 11 Part A - General Information about Leicestershire and the UK WELCOME_PACK_FINAL2.indd 12 12 Part A - General Information about Leicestershire and the UK Rutland andMelton–AlanDuncan David Taylor WestNorth Leicestershire– Leicester West –Patricia Hewitt Leicester South–SirPeter Soulsby Harborough –EdwardGarnier Loughborough –AndyReed Leicester East–Keith Vaz Charnwood –StephenDorrell –DavidTredinnickBosworth Blaby –AndrewRobathan Local MPs Organisation 0116 2516160 0116 2552895 0116 2122028or02072194605 01858 464146 0116 2608609 01455 635741 01455 283594or02072193000 Phone Number 0207 2195204 01530 814372 01509 261226 [email protected] [email protected] www.keithvaz.labour.co.uk [email protected] www.edwardgarnier.co.u [email protected] www.stephendorrell.org.u [email protected] [email protected] [email protected] Email/Website www.alanduncan.org.u [email protected] [email protected] www.andyreedmp.org.u [email protected] www.patriciahewitt.org.u k k k k k m k k k k k k m k k

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26/11/2008 09:09:12 WELCOME_PACK_FINAL2.indd 13 education, adult socialcare,children’s whole ofLeicestershire.Theseinclude forthe responsible formanyservices Leicestershire CountyCouncilis State, buthasextremelylimitedpowers. (currently QueenElizabethII)isHeadof elected byitscitizens.Themonarch This meansthattheGovernmentis The UnitedKingdom(UK)isademocracy. Local GovernmentinLeicestershire health infoodandenvironment,collecting things, includinghousing,standardsof These Councilsareresponsibleformany Councils and3DistrictCouncils. ‘Boroughs’) whicharerunby4Borough into 7areas(called‘Districts’or The CountyofLeicestershireisdivided andlibraries. transport services, Melton BoroughCouncil BoroughCouncil Hinckley &Bosworth Harborough DistrictCouncil Charnwood BoroughCouncil Blaby DistrictCouncil District andBoroughCouncils Rutland CountyCouncil Leicestershire CountyCouncil Leicester CityCouncil Top Tier Councils Organisation Oadby &Wigston BoroughCouncil Council WestNorth LeicestershireDistrict 0116 2888961 01530 454545 01664 502502 01455 238141 01858 828282 01509 263151 0116 2750555 01572 722577 0116 2323232 0116 2527000 Phone Number All oftheseCouncilsareknownasLocal County andBorough/DistrictCouncils. include allofthoseidentifi ed forboth Council. LeicesterCityCouncilservices The CityofLeicesterhasaseparate on localissuesandconcerns. representing theviewsofcommunity cemetries andallotments,aswell things likefacilities, play areas,sports and towncouncils.Theydealmainlywith rural areas,therearemanysmallerparish At amorelocallevelandespeciallyin cleaning streetsandcollectingrubbish. tax(seeCouncilTax,local property Authorities (LAs) orLocalGovernment. Authorities (LAs) PAGE www.oadby-wigston.gov.u [email protected] www.nwleicestershire.gov.u [email protected] www.melton.gov.u [email protected] www.hinckley-bosworth.gov.u [email protected] www.harborough.gov.u www.charnwood.gov.u [email protected] www.blaby.gov.u [email protected] www.rutland.gov.u [email protected] www.leics.gov.u [email protected] www.leicester.gov.u [email protected] Email/Website 19 »» ), maintainingparks, k k

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k k k 10/12/2008 10:04:52 13 Part A - General Information about Leicestershire and the UK WELCOME_PACK_FINAL2.indd 14 14 Part A - General Information about Leicestershire and the UK Weapons Laws intheUK    some ofwhichare: The sectionincludessomeusefultips, section onDomesticNoiseitswebsite. are broken. LeicesterCityCouncilhasa Authorities cantake actioniftheselaws people make intheirownhomes.Local There arelawsrelatingtothenoise Domestic NoiseLaws    Usenoisydomesticappliances at Ifyouarehavingaparty, consider For keep music and other entertainment, Pepper spray/CSgasisclassedasa Pocket knives musthaveabladeless You weaponsinapublic cannotcarry could disturb yourneighbours. hours. Hooveringintheearly hours sensible times–duringnormal waking complains, turnitdown. and doorsclosed,ifsomeone inviting theneighbours.Keep windows night/early morning. stereo orconversation–especiallyat the volumedown–whetherit’sTV, car carried bymembersofthepublic. fi rearmintheUKand cannot belegally permitted, whateverthebladelength. where thebladelocksinplaceisnot than 7.5 cm (3 inches) and any weapon other weapons. includes gunsandknivesaswell place, evenforpersonalprotection. This     health-licensing/nois your-council--services/ep/environmental- information, goto To lookatthefulllistoftipsandother late atnight. work earlyinthemorningand/orreturn and ofNoiseLawsifyouhavetoleavefor You should also bemindfulofthesetips Ifyouhaveahouseorcaralarm,leave Avoid slamming doorsandthundering Ifyouaredoingsomethingreallynoisy, Donoisyjobsandoperate it isaccidentallysetoff. a key withaneighbourorfriendincase live inafl atorterracedhouse. up anddownstairs,especiallyifyou far lesslikely tocomplain. let themknowbeforehandandtheyare e.g. fl walls, oorsanding,drillinginparty enjoying aquietnightin. tosleepor working whentheyaretrying disturbance toyourneighbours.Avoid equipment whenitwillcauseleast www.leicester.gov.uk/ e . 26/11/2008 09:09:43 WELCOME_PACK_FINAL2.indd 15           nature: Here aresomeUKlawsofageneral General   From 1stJuly2007,new smokefree tobribeapoliceoffi Itisillegaltotry cer. Itisagainstthelawtoengagein Vandalising property, forexampleby Itisagainstthelawtodroplitter. Recent legislationgavelocalauthorities SometownsandcitiesintheUKhave ItisillegalintheUKtobuyalcoholif Itisillegalbothtoundertakeand Itisillegaltohavesexbeforeyouare Itisillegaltotake ordealinillegal Thesamelegislationstrengthened illegal tosmoke all‘enclosed’ invirtually legislation wasintroduced. Itisnow begging. drawing graffi tionwalls,isillegal. as beingalcohol-free. places the powertodesignateparticular alcohol inpublic. local by-lawsbanningthedrinkingof you areunder18yearsofage. UK. arrange femalegenitalmutilationinthe rape. to, eveninyour ownhome.Thisisstill have sexwiththemifyoudon’t want crime. Your cannotforceyouto partner you. Thisiscalledrapeandaserious who doesn’t wanttohavesexwith It isillegaltohavesexwithsomeone 16, orwithsomeonewhoisunder16. TypesOfCrime/DG_1002769 uk/en/YoungPeople/CrimeAndJustice/ drugs &crimegoto others. For informationon further drugs, suchasheroin, cocaineand disorderly behaviour. drunkenness andalcohol-related UK lawonissuessuchaspublic www.direct.gov. 3 . O=124016 co.uk/bookstore.asp?trackid=001261&F bookstore byclickingon the Offi ceof Public SectorInformation in March2007andisavailablefrom The secondeditionofthiswaspublished ‘Life intheUK:AJourneytoCitizenship’. (BIA) hasalsopublishedabookcalled org in thiscountry. Clickon practical aspectsoflivingandworking a guidetoUKlaws,andindeedforother You mayfi‘TheSite’ websiteusefulas nd  and‘substantiallyenclosed’public Itisillegaltoselltobaccoproducts anyone under16yearsofage. use adesignatedarea. wanting tosmoke hastogooutsideand places andworkplaces.Anyone / . TheBorderandImmigrationAgency 18 7 . Itcosts£9.99. www.thesite. www.tsoshop. 26/11/2008 09:09:59 15 Part A - General Information about Leicestershire and the UK WELCOME_PACK_FINAL2.indd 16 16 Part A - General Information about Leicestershire and the UK The CJSwebsiteisprobablythebestway the basicsofhowthingsworkinUK. knowing Justice System(CJS),itisworth not comeintocontactwiththeCriminal Though obviouslyitishopedthatyouwill System Criminal Justice information on: justice processisoutlinedindetailwith how_it_works/index.htm section ( Prosecution Inthe‘Howitworks’ Service. andtheCrown the police,courts The CJSismadeupofbodiessuchas touch with. and whospecificallyyoumayhavetogetin to findoutwhathappens,whoisinvolved Victim Leicester Support Victim (national) Support Victim Support Justice Board Leicestershire &Rutland Criminal Criminal JusticeSystem Criminal JusticeSystem Organisation Victim Leicestershire South Support Victim Leicestershire North Support www.cjsonline.gov.uk/the_cjs/

l ), thecriminal 01455 233544 01664 411700 0116 2530101 0845 30900 ext 4694 0116 2222222 Phone Number It is important tonotethattheCJSalso It isimportant home_new.htm http://lcjb.cjsonline.gov.uk/Leicestershire/ website. Thewebsiteaddressis: Rutland Board canbefoundviatheCJS Information ontheLeicestershireand which hasresponsibilitiesatalocallevel. There isalsoalocalCriminalJusticeBoard Leicestershire. there arealsocontactpointsthroughout website ( and information. Theyhaveanational is alsoaninvaluablesourceofhelp for victimsofcrime.Victim Support informationonsupport provides important • Punishment &rehabilitation • CrownCourt • Preparing theCase • ReportingCrime leicsrut.org.u westleicestershire@victimsupport- leicsrut.org.u rutlandandmelton@victimsupport- [email protected] www.victimsupport.org.uk [email protected] [email protected] E www.cjsonline.gov.u www.victimsupport.org.u mail/Website l . k k • Wrongful Conviction • Sentencing • MagistratesCourt • Investigation k

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26/11/2008 09:10:05 WELCOME_PACK_FINAL2.indd 17 for bothEnglandandWales, different although theBankofEnglandprintsnotes for £5,£10,£20and£50.Beawarethat 20p, 10p,5p,2pand1p.Therearenotes (p). Coinsareissuedfor£2,£1,50p, One pound(£1)ismadeupof100pence sterling, madeupofpoundsandpence. and stillhasitsowncurrency–pound The UKhascurrentlynotenteredtheEuro Money intheUK Some services maybelesscommonor Some services withsomevariations. but often services the UK.Theyallofferbasiccorebanking There arealargenumberofbanksin identification. aware thatdifferentbanksaccept or yourtenancyagreement.Pleasebe Council Tax bill,orlocalcouncilrentcard include agas,electricity, water, phoneor need proofofyouraddresswhichcan licence orabenefitsbook. You willalso aUKdriving include avalidpassport, open abankaccountintheUK.Thiscan You willneed proofofyouridentityto paying bills. of yourspendingandsavingaswell (from employmentetc),keep atrack Bank accountshelpyoutoreceivemoney Banks any problems. notes fortheirEnglishequivalentwithout above). MostbankswillexchangeScottish in additiontothosealreadymentioned issue both£1notesand£100 Scotland. (AlsonotethatScottishbanks Irelandand banks dothisinbothNorthern Services offeredbybuildingsocietiesare Services Building Societies money. shops etc)maychargeyouforwithdrawing small services, railway stations,motorway that someconveniencecashmachines(at are acustomerofanotherbank.Beaware evenifyou allow youtousethisservice use ofabankdebitcard.Somebanks you togetmoneyatanytimethroughthe their owncashmachineswhichenable the bankisfullyopen. Mostbankshave only getmoneyoutofyouraccountwhen bank accountdoesn’t meanthatyoucan banks.Havinga even uniquetoparticular banksbuildings3.as Go to Leicester area. for banksandbuildingsocietiesinthe range ofthings)containscontactdetails a greatsourceofinformationabout The LocalLifewebsite(whichisalso becoming lessobvious. Now, thedifferencebetweentwois suchasprovidingmortgages. services tended tofocusmoreonsavingand building societies(asopposedtobanks) banks (seeprevioussection).Inthepast, increasingly similartothoseofferedby www.locallife.co.uk/leicester/ p . 26/11/2008 09:10:11 17 Part A - General Information about Leicestershire and the UK WELCOME_PACK_FINAL2.indd 18 18 Part A - General Information about Leicestershire and the UK address, andaformaldocumentthat an accountataCreditUnion–proofof produce twopiecesofevidencetoopen a bankaccount.Usuallyyouwillneedto manage itproperly, evenifyoucannotget Union canhelpyousavemoneyand where peoplecansavemoney. ACredit A CreditUnionisalocallyrunorganisation Credit Unions areas you pay a set water bill every year.areas youpayasetwaterbillevery You mustpayforwaterintheUK.Inmost Water company –SevernTrent Water. Leicestershire area is provided by the same or call suppliers. Clickon of informationongasandelectricity the UKPower websiteausefulsource Youand telephoneservices. mayfind There aremanysuppliersofgas,electricity rent. Tax andtelephone)areincludedinthe if anybills(gas,electricity, water, Council accommodation, findoutfromthelandlord accommodation intheUK.Ifyourent you needtopayforifhaveyourown There areanumberofdifferentservices Bills saving fromaslittle£1. includes yoursignature.You canstart 0845 0091780 there arealotofpeople can bemoreexpensiveif water thatyouuse.This that youonlypayforthe option ofwatermetersso companies nowofferthe you use.However, some matter howmuchwater This doesnotchange,no www.ukpower.co.uk . Thewaterinthe /

Severn Trent Water on Phone there isasignthatsaysotherwise. tap issafetodrinkinthiscountry, unless living inaproperty. Water outofacold phone freeon fails orthereisanelectrical problem, of thewater. aleakorproblemswiththequality report phone freeon If yousmellgas,theremay bealeak, office orshop. key/card andtopitupatyourlocalpost up thegasorelectricity. You canbuythis into themetereachtimeyouneedtotop need tobuyakey orcardwhichyouinsert In somerentedaccommodationyoumay check toseehowmuchyouhaveused. meters whichtheutilitycompaniescan Most houseshavegasandelectricity is billedaccordingtohowmuchyouuse. used beforeyouarrived.Gasandelectricity arrived, soyouarenotbilledforwhatwas give themthemeterreadingforwhenyou the billsunderyourname.Make sureyou the gasandelectricitysupplierstoput into anewproperty, youshouldcontact provide powerandheat.Whenyoumove to gasorelectricitysupplies(orboth) Houses intheUKareusuallyconnected Gas and 0800 7838838 0800 807060 E lectricity 0800 7834444 . Ifthepower . to 26/11/2008 09:10:29 WELCOME_PACK_FINAL2.indd 19 and uk/en/ energy billsbylookingattheDirect.gov. how tosaveenergyandreduceyour You canfindoutaboutgreenerliving, ensure thefutureofenvironment. to savewaterandenergyhelp The UKGovernmentencouragespeople Saving Water, Gas is Energy SavingTrust. Theirwebsiteaddress Another usefulsourceofinformationisthe Greenerlivingaquickguide/index.ht uk website.Clickon Local Authorityonallresidentialproperty. to allhomesintheUK.Itissetbyyour and refusecollection. CouncilTax applies suchasthepolice,fireservice services Council Tax isalocaltaxwhichpaysfor Council Tax to call( also haveatelephonenumberthatisfree whether youhavetopayornot. Your LocalAuthoritywillbeabletotellyou Council Tax andyoushouldcheckthis. house, youareusuallyliabletopaythe yourself. However, ifyouownorrenta unlikely thatyouwillhavetopaythetax not stayingpermanentlyintheUK,itis by youragentoremployer, andyouare you arelivinginaccommodationprovided are rulesaboutwhoshouldpaythetax.If of CouncilTax thatyouhavetopay. There Tax Benefit,whichwillreducetheamount income, youmaybeentitledtoCouncil If youareonwelfarebenefitsoralow www.energysavingtrust.org.u E 0800 512012 nvironmentandgreenerliving/ E lectricity www.direct.gov. ). k . They m

. phones. Make sureyoucankeep your more expensivethanphoningordinary the UK,andphoningmobilesisusually expensive thanphoningnumberswithin Phoning othercountriesisalwaysmore mobile phoneshopstogetthebestdeal. the costscarefullyandvisitdifferent Mobile phonescanbeuseful,butconsider line, youcanbeconnectedforfree. to payforthis.Ifyoualreadyhaveaphone to haveoneinstalled.You willusuallyhave a line,youcancontactphonecompany line (calledalandline).Ifyoudonothave Most housesintheUKhaveafixedphone Telephone a TVlicence. if youdonothave andfined to court You canbetaken white) peryear. and £47(black costs £139.50(colour) time ofwriting(Sept2008),aTVlicence online at You canget a TVlicenceapplicationform you mustalsohaveatelevisionlicence. If youhaveatelevision(TV)inyourhouse, Television Licence from phoneboxes. can alsomake emergencycallsforfree usually cheaperthanamobilephone.You or acardintopayforphonecalls.Thisis in manyplaces,whereyoucanputmoney memory. Therearepublictelephoneboxes it, soyoucangetatthenumbersin mobile charged,evenifyouaren’t using www.tvlicensing.co.u k . Atthe 26/11/2008 09:11:01 1 9 Part A - General Information about Leicestershire and the UK WELCOME_PACK_FINAL2.indd 20 20 Part A - General Information about Leicestershire and the UK Using Credit which isthebestoptionforyou. look atthebackofyourutilitybillstosee the utilityprovider(gas,electricityetc)and options availabletopayyourbills.Talk to There areusuallyanumberofdifferent Paying yourBills legal advice’(see included inChapter6on‘Benefitsand the CitizensAdvicenetwork.Detailsare or Debtline ( 0845 3454 Legal Advice( find adebtadviserthroughCommunity If youhaveproblemswithdebt,can Debt Advice telephone numberis is Consumer Direct.Theirwebsiteaddress can getadviceonconsumerrightsfrom a problemwithcreditorbuyinggoods,you or Citizens Advice( You canget advice oncreditanddebtfrom expensive andevenrisky. lenders whocometoyourhomecanbe signing theagreement.Borrowingfrom high soyoushouldcomparethembefore andcanbequite sign. Interest ratesvary be givenacreditagreementtoreadand such asloansandcreditcards.You should goods. Thereareseveraltypesofcredit You maywishtoborrowmoneypayfor www.consumerdirect.org.u 0808 8084000 www.banking-guide.co.u www.nationaldebtline.co.uk www.clsdirect.org.u www.adviceguide.org.u

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. k ) anything and everything. Having anything andeverything. You canobtain insuranceforvirtually Insurance Donotsendmoneyinthepost. services. country. Thereisachargeforthese account heretoabankinanother You canalsotransfermoneyfromabank banks inmostcountriesaroundtheworld. transfer moneyinstantlytopostofficesor by mainPost Offices.MoneyGramwill using theMoneyGramsystemoperated send youmoney, youcandothissafely outside theUK,orifyouwantthemto If youwanttosendmoneyyourfamily Sending MoneyHome taking. the riskofnotbeinginsured isworth have todecideonpriorities andwhether vehicle, forexample.You may, therefore, appropriate insuranceinplaceforyourcar/ (thoughyouhaveto for everything possible oraffordabletohaveinsurance and gaininsurancecover, itmaynotbe Though itisalwayswelladvisedtoseek         the following: most commontypesofinsuranceinclude to thingssuchashealthandfinance.The It alsogivesgreaterprotectionwithregard andbelongings. and damagetoproperty compensation foraccidents,loss,theft an insurancepolicydoesprovide Accident,sicknessandunemployment CriticalIllnessInsurance Private MedicalInsurance Vehicle Insurance LifeInsurance Travel Householdcontents BuildingInsurance cover 26/11/2008 09:11:16 WELCOME_PACK_FINAL2.indd 21 Insurance contributions.Itmaynotbe on youhavingpaidenoughNational your retirement.AStatepensiondepends You maybethinkingaboutsavingfor Pensions money/insurance/insuranceovervie Go to information aboutinsurance. alookforgeneral The Sitewebsiteisworth financial companies.Therearealso are privatepensionschemesoperatedby employers operatepensionschemes.There pension throughapension’s scheme.Some retirement independentlyoftheirState retirement age.Manypeoplesavefortheir enough foryourneedswhenyoureach Pensions South Wigston CommunityCredit UnionLtd Leicester CityCouncilEmployeesCreditUnionLtd Leicester CaribbeanCreditUnionLtd Highfields CommunityCreditUnionLtd Clockwise CreditUnion Credit UnionsinLeicestershire UK Power TV Licensing Severn Trent Water Post Office(online) National Debtline Guide toBanking Energy SavingTrust Consumer Direct Community LegalAdvice Citizens Advice Organisation The Pensions Service Advisory The Pension Service www.thesite.org/homelawandmoney/ w . 0845 6012923 difficulties) speech orhearing (people with 0845 60285 0845 60265 0116 2782684 0116 2470433 0116 2512224 0116 2624645 0116 2471740 0845 0091780 0870 2416468 (emergency) 0800 7834444 08457 500500 08457 223344 0808 8084000 0800 512012 08454 040506 0845 3454 Phone Number org.u at Service pensions fromthePensions Advisory get adviceonoccupationalandpersonal www.thepensionservice.gov.u be foundfromthePension at Service Information onstakeholder pensionscan PensionsAndRetirement/index.ht direct.gov.uk/en/MoneyTaxAndBenefits/ out moreaboutpensionsfrom financial advisersign. You canfind have companiesshowingtheindependent financial adviser. Mostcitiesandtownswill should getadvicefromanindependent Pensions canbecomplicatedandyou Government. stakeholder pensionswhicharerunbythe k . www.pensionsadvisoryservice. www.pensionsadvisoryservice.org.uk www.thepensionservice.gov.uk www.clockwise-cu.co.u [email protected] www.ukpower.co.uk www.tvlicensing.co.uk [email protected] www.stwater.co.uk www.postoffice.co.u www.nationaldebtline.co.uk www.banking-guide.org.uk www.energysavingtrust.org.u www.consumerdirect.org.u www.clsdirect.org.uk www.adviceguide.org.u E mail/Website k www. / . You can k / k

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26/11/2008 09:11:18 21 Part A - General Information about Leicestershire and the UK WELCOME_PACK_FINAL2.indd 22 22 Part A - General Information about Leicestershire and the UK more familiar. you asyournewsurroundingsbecome interesting andhopefullypleasurablefor Getting toknowsomeofthesewillbe the UK,someuniquetospecificplaces. there aremanycustomsandtraditionsin As inallcountries,youwillfindthat General Customs andTraditions    following: useful toknowabout.Theseincludethe are generallycommon, andtherefore There aresomethingsyouwillfindthat LivingintheUK/index.ht uk/en/Governmentcitizensandrights/ alook.Clickon worth the governmentinformationsiteis in redontheHomePage. Alternatively, on ‘Didyouknow?’whichishighlighted to customsandtraditions–justclick well). Thereisapagespecificallydevoted really useful(forgeneralpurposesas find thei-UKwebsite( As farastheUKisconcerned,youwill Otherthingsthataregenerally frowned However, peopleareusedto People intheUKhaveareputation they receive(ordon’t!). that football team,oraboutservices weather, ofthelocal thefortunes complaining, whetherit’saboutthe perhaps offeryouhelp. them morewillingtotalkyouand will make people warm to you and make but youwillfindthatdoingsoregularly ‘thank you’mightappeartobeobvious, normal behaviour. Saying‘please’and as beingnotjustgoodmanners,but queuesarealsoseen and observing morning’. Holdingdoorsopenforpeople All youneedtosayis‘hello’or‘good inthemorning. people, particularly togreet for politeness.Itiscustomary

www.i-uk.co www.direct.gov. m . m )    Goingtoapublichouse(‘pub’)is Gamblingispopular. Manypeople,for Insummermonths,many nights. This‘bingedrinking’canlead onFridaytime –particularly orSaturday periodof alcohol inarelativelyshort used to. Somelike todrinkalotof differenttowhatyoumaybe be very people’s drinkinghabitsintheUKmay a popularsocialactivity. However, streets. shops canbefoundinmanyhigh games,andbetting National Lottery example, takeinthetwice-weekly part spitting inpublic. driveway withyourcar, andurinatingor you haveone),blockingsomeoneelse’s garden (i.e.notmowingyourlawnif upon includefailingtomaintainyour holiday Popular holidays. longer or for weekends Holiday days, Bank individual This canbefor of holidaytowns. as theattractions sand andseaaswell the coasttoenjoy British peopletravelto time. enable youtohaveasafeandenjoyable arethereto police anddoorsupervisors Providing youdon’t causetrouble,the which areanaddedsecuritymeasure. and nightclubsemploydoorsupervisors on weekend evenings.Also, somepubs aware ofpoliceactivityintowncentres behaviour. You may, therefore,bemore to issuesofdrunkenness androwdy 26/11/2008 09:11:29 WELCOME_PACK_FINAL2.indd 23 ‘lunch’. If thelatter, themid-day meal isknownas commonly referredtoas ‘tea’ or‘supper’. evening. Iftheformer, thethirdmealis have itinthemiddleofdayor astheirmainmeal,whetherthey ‘dinner’ do withsocialclass.Somepeoplereferto differences tendtoberegionalandalso in howpeoplerefertotheirmeals.These the morning, however, there are differences have threeinaday. Following breakfastin As farasmealsgo, Britishpeopletendto for porkpiesandvarietiesofcheese. famous and Leicestershireisparticularly potato). Again, therearelocaldelicacies, (minced lambandvegetables,toppedwith (sausages inbatter)andShepherd’spie and chips(friedpotatoes),toad-in-the-hole traditional foodsincluderoastbeef, fish diversity onnationaltastes.Othermore of multiculturalismandtheimpact tikka masala,whichisabigreflection the nationalBritishdishisnowchicken may notbe.Itisinterestingtonotethat typically British,eventhoughtheirorigins There aresomefoodsthatseenas Food  In the UK people you can be prosecuted for crueltytoanimals.Huntingor travel tobycar. and willtake between2and3hoursto places areontheEnglishEastCoast and Great Yarmouth All these in Norfolk. Lincolnshire, andHunstanton, Cromer are Skegness andMablethorpein forpeoplefromLeicestershire resorts information. fighting animalsorbirdsisillegal.See Cruelty toAnimals(RSPCA)formore the Royal Society forthePrevention of Christmas (SantaClausorStNicholas) –Fathercharacters andobservances and cake), aswelltraditionalChristmas (mince pies,turkey, Christmaspudding There aretraditionalChristmasfoods British homesduringthefestiveperiod. tree isalsotraditionallytobefoundin streets andoffices.AdecoratedChristmas gatherings andthedecoratingofhomes, receiving ofpresents,thefocusonfamily sending ofcardsaswellthegivingand of ChristmasandEaster. Itmentionsthe – includingtheChristianreligiousfestivals ofcustomsandtraditions summary The i-UKwebsiteprovidesanexcellent Christmas and generally tocelebrateina varietyofways. andforpeople people toexchangegifts forbusinessestoclose, it iscustomary of otherfaiths.However, at Christmas, people don’t becausetheyarefollowers Christmas.Many observes everybody torememberthatnot It isimportant being themostnotableexample. E aster 26/11/2008 09:11:57 23 Part A - General Information about Leicestershire and the UK WELCOME_PACK_FINAL2.indd 24 24 Part A - General Information about Leicestershire and the UK period oftime. in arelativelyshort Christmas festivities Diwali (Hindu,SikhandJain)the as theydotheMuslimfestivalofEid, special foranumberoffaiths,containing last threemonthsoftheyeararevery In Leicestershire,youwillfindthatthe Calendar isagoodexample. produce multi-faithcalendars. TheBBC Many organisationsandcompanies from workformany–butnotallpeople. mentioned, doinvolveformalholidays Christmas andEaster, aspreviously aspects ofnationalidentityandculture. occasions havealsobecomeimportant religion. However, someofthesereligious the year. Manyoftheserelatetofaithand days forBritishpeopleduringthecourseof There aremanysignificantandimportant Calendar chocolate Eastereggs. for children, thereceivingof buns and,particularly as arehot-cross is customary, on GoodFriday the eatingoffish regard tofood, forms. With of traditional take anumber the festivities occasion and prominent religious course, another Easter isalso, of produced for2009. leics.gov.u copy ( Please getintouchifyouwouldlike a Harrison atLeicestershireCountyCouncil. as acomputerdocumentfromJulian Thisisavailable international observances. calendar combinesfaith,nationaland calendars forboth2007and2008.This projecthasalsoproduced Citizens’ Jury Leicestershire’s BlackandMinorityEthnic also BankHolidays. Stephen’s Day)are and BoxingDay(St Both ChristmasDay end ofMayandattheAugust. and onMondaysatthebeginning January, GoodFriday andEasterMonday, In England,BankHolidaysoccuron1st these days. scheduleon there isusuallyafullsports venues toopenonBankHolidays,and The followingisalistofselected occasions duringthecourseofyear for manyshopsandotherleisure that reflect key aspectsofBritishlife. closed, traditionallyaffectingother nowadays, itisincreasinglycommon businesses) arebasicallyanextra Bank Holidays (so-called asinitially Bank Holidays(so-called days holidayforpeopleinmany they wereoccasionswhenbanks education, finance,health).However, work areas(e.g.localgovernment, 0116 3057018 k ). Acalendarwillalsobe or jnharrison@ 26/11/2008 09:12:13 WELCOME_PACK_FINAL2.indd 25 RSPCA Go Leicestershire Organisation St Andrew’s Day St Andrew’s Remembrance Sunday Armistice Day (Guy Fawkes Night) Bonfire Night Halloween Last NightoftheProms Wimbledon FA CupFinal May Day St George’sDay The GrandNational April Fools Day St Patrick’s Day St David’sDay Day) Shrove Tuesday (Pancake Valentine’s Day Robert BurnsNight E vent/Occasion 30 11 to November Sunday Nearest 11 5 31 September Usually 2 June/July Saturday inMay 1 23 Saturday inearlyApril 1 17 1 February 14 25 Date th st st st May April March November th th st rd th th th October November November March February January April nd Saturdayin 0300 1234999 0906 2941113 Phone Number th

The finaloftheEnglish Football Association’s Cup Traditional beginning ofSpringandworkers’ day. George. flag (aredcrossonawhitebackground)istheFlagofSt Patron SaintofEngland(amongstothers).TheEnglish Aintree inLiverpool. The biggestbettinghorseraceintheUK.Itisheldat before 12noon. Notaholidayassuch. A dayforhoaxesandpracticaljokes, butonly(traditionally) Patron SaintofIreland. Patron SaintofWales It istraditionaltomake pancakes onthisday. An occasionforlovedonestoswapcardsandgifts. Robert BurnsisScotland’sbestknownandlovedpoet. Information Patron SaintofScotland(amongstothers). conflict. and war in Traditionally, died aredpoppyisworninremembrance. have who all Commemorates etc). 11 the (on am 11.00 at observed WorldFirstWar. the is of silence end minute’s the A Marks public lightingofbonfires. Fawkes) in1605.Festivities includefireworksandthe the HousesofParliament byconspirators (includingGuy attempttoblowup This commemoratesthethwarted treats. Children dressupandgoaroundlocalareasaskingfor London throughoutthesummer. ‘Promenade’ take concerts placeattheRoyalHallin Albert West London. The world’soldesttennisevent.Wimbledon isinSouth in Glasgow). Cup Final isalsoheldaroundthistime(atHampdenPark competition, traditionallyheldatWembley. TheScottish E www.rspca.org.u www.goleicestershire.com mail/Website k th Day of the 11 the of Day / th Month 26/11/2008 09:12:17 25 Part A - General Information about Leicestershire and the UK WELCOME_PACK_FINAL2.indd 26 26 Part A - General Information about Leicestershire and the UK Leicestershire County Council also has information on further organisationsandplacesof Leicestershire CountyCouncilalsohasinformationonfurther of Faiths (amulti-faithgroupthatincludesmajorfaithrepresentatives). JulianHarrisonat Leicester, LoughboroughandnowalsotheCounty ofLeicestershireeachhaveaCouncil andassistance. representative organisations,othersalsohaveafocusonpracticaldelivery There arecontactdetailsforvariousfaithslistedattheend ofthischapter. Someare directory. out aboutplacesofworshipinyourareathroughapubliclibrary, Yellow Pages ortelephone traditions. However, therearefollowersofmanyreligious beliefsheretoday. You canfind People enjoyfreedomofworshipinthiscountry. TheUKhasstronghistoricalChristian Belief andReligion in Leicestershire,andrunavarietyof The SalvationArmyarealsopresent also aPolish ChurchinMeltonMowbray. and UkrainiansinLeicester. Thereis national groupsincludingGreeks,Poles and otherchurchescateringforparticular major towns.TherearealsoOrthodox Churches inLeicesterandmostofthe Baptist churches.ThereareCatholic Methodist Churchandafewalsohave and manyvillages.Manyalsohavea of England)inLeicester, town every There areAnglicanchurches(Church Christian worship. To contacthim,ring well. and Countyas across theCity types ofchurch are manyother There services. community 0116 3057018 oremail great numberofHinduorganisations, population. Accordingly, therearea Leicestershire hasalargeHindu Hindu West ofLeicester. Institute ofHigherEducation, tothe North Foundation is basedattheMarkfield Loughborough Mosque.The Islamic the LeicesterCentralMosque andthe places ofIslamicworship,including of MuslimOrganisations.Therearemany information,further contacttheFederation and theCountyofLeicestershire.For organisations inboththeCityofLeicester There areagreatnumberofMuslim Muslim Leicester Progressive JewishCongregation. Leicester Progressive Synagogueandthe organisations inthearea,including There areanumberofJewish Jewish just Hindus. attracts peoplefromallcommunities,not for beingthelargestoutsideofIndiaand the Belgraveareaofcityisrenowned Diwali Festival ofLightscelebrationsin the HinduCouncilofLeicestershire.The information,specific andfurther contact community venuesandTemples. For [email protected] k . 26/11/2008 09:12:31 WELCOME_PACK_FINAL2.indd 27 the CityofLeicester. for Sikhworshipandcommunityactivityin Community Centreisalsoamajorvenue Nanak GurudwaraandGuru in EastPark Road inLeicester. TheGuru based attheGurdwaraGuruTegh Bhadur The Federation ofSikhOrganisationsis Sikh concerned. Inrecentyears,lawsrelating issues asfarlegislationintheUKis There isastrongfocusonequality E the CityofLeicester. and Wigston andCharnwoodaswell geographical basis,forexampleinOadby networks. Suchnetworksalsoexistona and religioussocietiesmulti-faith and Loughboroughhaveflourishingfaith and Buddhism.UniversitiesinLeicester Leicestershire. TheseincludeJainism Other faithsareactivelypractisedin Other Faiths Polish ChurchinMeltonMowbray Polish ChurchinLeicester District) Methodist Church(Northampton CathedralinLeicester Greek Orthodox Diocese ofLeicester Baptist Church(EastMidlandBaptists) Christian Engagement inaMultiFaith Society St Philip’sCentreforStudyand Loughborough CouncilofFaiths Leicester CouncilofFaiths Leicester CouncilofFaiths Belief andReligion Organisation quality Issues 01664 562101 0116 2217006 0116 2916518 0116 2487400 0116 2733459 01509 261651 0116 2546868 0116 2546868 Phone Number Human Rights(CEHR)beganoperatingin The newCommissionforEqualityand uk/idk/core/page.do?pageId=514552 by clickingon Development AgencyKnowledgewebsite can befoundontheImprovementand Brief informationonequalitieslegislation unlawful. these groundsisbothunacceptableand strongly statethatdiscriminationonall fairer andmoreequitablesocietyto a All areintendedtomake thiscountry Orientation, Faith andAgediscrimination. in concerningDisability, Gender, Sexual strengthened, andnewlawshavecome to raceequalityhavebeenupdatedand found attheendofchapter. issues. Detailsonsomeofthesecanbe on arangeofequalityanddiscrimination you needinformation, adviceandsupport national organisationsthatcanhelpyouif There areanumberoflocalaswell bodies togetherinasingleCommission. to bringallthepreviouslyseparateequality October 2007.TheCEHRhasbeensetup E www.leicesterpolonia.co.uk www.methodistdistrict23.org.uk www.leicester.anglican.org www.embaptists.co.uk www.stphilipscentre.co.uk [email protected] www.charnwoodrec.or [email protected] www.leicestercounciloffaiths.org.uk [email protected] www.leicestercounciloffaiths.org.uk [email protected] mail/Website www.idea-knowledge.gov. m g / / / / / k k / / 4 k . 26/11/2008 09:12:34 27 Part A - General Information about Leicestershire and the UK Organisation Phone Number Email/Website Belief and Religion Roman Catholic (Diocese of 0115 953 9800 www.nottingham-diocese.org.uk/ Nottingham) The Salvation Army (East Midlands) 0115 983 5000 http://www1.salvationarmy.org.uk/ Hindu Hindu Council of Leicestershire 0116 266 5665 Jewish [email protected] Leicester Hebrew Congregation 0116 254 0477 www.jewishleicester.org Muslim [email protected] Federation of Muslim Organisations www.fmo.org.uk/index.html Sikh www.punjab2000.com/LeicesterSikhsBG. Gurdwara Guru Tegh Bhadur, Leicester 0116 276 0517 html Other Faiths Amida Trust (Buddhist) 0116 286 7476 www.amidatrust.com [email protected] Jain Centre 0116 254 1150 www.jaincentre.co.uk Equality Issues - General Information about Leicestershire and the UK

[email protected] Action Deafness 0116 257 4800 www.actiondeafness.org.uk [email protected] Charnwood Racial Equality Council 01509 261651 www.charnwoodrec.org Commission for Equality and Human [email protected] Part A Part 0203 117 0235 Rights www.equalityhumanrights.com [email protected] Leicester Centre for Integrated Living 0116 222 5005 28 www.lcil.org.uk Leicester Lesbian Gay and Bisexual [email protected] 0116 254 7412 Centre www.llgbc.com Leicestershire Ethnic Minority [email protected] 0116 242 4098 Partnership (LEMP) www.lemp-leics.org.uk [email protected]. LeicestHERday Trust 0116 257 5615 co.uk www.leicestherday.org.uk [email protected] Mencap 0116 242 2730 www.mencap.org.uk [email protected] The Race Equality Centre 0116 299 9800 www.lrec.org.uk/ [email protected] VISTA 0116 249 0909 www.vistablind.org.uk Interpreters [email protected] Language Line 0800 169 2879 www.languageline.co.uk/

B_E.indd 28 08/01/2009 10:55:28 B_E.indd 29 Emergency n o i t a m r o f n I 20/11/2008 13:08:19

Part B - What to do in an emergency B_E.indd 30 30 Part B - What to do in an emergency services oranyothergovernmentauthority.services incident) obeytheinstructionsofanyoneidentifi ableasamemberoftheemergency In anemergency(forexample,fi re, fl ood,explosion oranyweather-related orsecurity happening. are callingfrom,thelocationofemergencyandwhathas happenedoriscurrently Coastguard. You willbeasked yourname(whichyoudon’t havetogive),whereyou youneed:Police,If youcallthemwillbeasked whichservice Fire, Ambulanceor Thesenumbersarefreetocall,but foremergenciesonly.call theemergencyservices. Dial What todoinanemergency speak toyou. can callaninterpreteriftheyneedoneto guns.AllpoliceinLeicestershire carry the Government,andtheydonotroutinely of thearmy, theyareindependentfrom keeping lawandorder. Theyarenotpart Police intheUKareresponsiblefor Police 999 (theUKemergencynumber)or 112 (theinternationaldistressnumber)to advice fromasolicitorat have therighttofreelegal reason foryourarrest.You police willtellyouthe charged withacrime,the If youarearrestedor 0800 555111 you cancallCrimestoppers on calls. Ifyoudon’t wanttogiveyourname, community safetyandnon-emergency on Constabulary to acrime.You cancallLeicestershire you arethevictimofacrimeorwitness if car accidentinwhichsomeoneishurt, You shouldcallthepoliceifyouhavea Association ofPolice Authorities). available from ‘Stop andSearch–KnowYour Rights’is the reasonforsearch.Aleafl etentitled police stationwherehe/sheisbased,and of theoffi cerwhohasstopped you,the Youyou arecarrying. canaskforthename you, yourclothes,vehicle,oranything when apoliceoffi cerstops andsearches your communitysafer. ‘Stopandsearch’is help thepolicetodetectcrimeandmake The powertostopandsearchpeoplecan member. to afriendorfamily right tosendamessage the police station, and the www.apa.police.u to report crimes. toreport 0116 2222222 k for (the 20/11/2008 13:08:28 B_E.indd 31 1. Bywritingto:Leicestershire be doneinanyofthefollowingways: a complaintaboutthematter, thenitcan not thecaseandyoufeelshouldmake Ifthisis to providethebestqualityservice. Leicester, LeicestershireandRutland) aims (whichcovers Leicestershire Constabulary    services: provides otherfree The Fire Service service. address andyourname.Thisisafree Givethemyour ask fortheFire Service. If youhaveafire,call Fire 5. Ifyouwishtoremainanonymous 4. Visiting anypolicestation. 3. Visiting theIndependentPolice 2. ByvisitingtheLeicestershire

or setsfiredeliberately, the Fire Service safety check. in yourhomeifyourequest ahomefire both thehomeandwhereyouwork. fires andwhattodoifoneoccursin If youhaveachildthatplays withfire They canprovideandfitasmoke alarm Advice andguidanceonhowtoprevent this byringingCrimestoppers. Constabulary, thenyouareabletodo the attentionofLeicestershire but stillwanttobringmatters gsi.gov.u Central page;oremail ( Complaints Commission(IPCC)website Standards page. police.u website( Constabulary 2BX. Johns, Enderby, LeicestershireLE19 Constabulary, Force St Headquarters, www.ipcc.gov.u k k ) andviewingtheProfessional . k ) andviewingthe 999 enquiries@ipcc. www.leics. or 112 and Fire Kills.Clickon information aboutfirepreventioniscalled and Rutland. Anotherusefulwebsitefor coversLeicester,Service Leicestershire gov.uk website. Clickon Leicestershire Fire andRescue Service For moreinformation, youcanvisitthe [email protected] is The numbertocallforthesefreeservices down cliffsorarecutoff by thetide. They canrescuepeoplewhohavefallen or nearthecoast,insea,onboats. and askfortheCoastguardincidentson coastal areas.You shouldcall if youareworkingonthecoastorvisiting oftheCoastguard may needtheservices Even thoughLeicestershireisinland,you Coastguard themselves. injured andistooilltogethospitalby ifsomeoneisillor the AmbulanceService You should call Ambulance 0116 2872241 confidential. isbothfreeand can help.Thisservice / . LeicestershireFire andRescue 999 www.leicestershire-fire. www.firekills.gov.u oryoucouldemail or g . 112 andaskfor 999 or k 112

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31 Part B - What to do in an emergency B_E.indd 32 32 Part B - What to do in an emergency person. MissingPeople isthenational tofindthemissing can investigateandtry ittothepolice,who you shouldreport If someoneyouknowhas gonemissing, Missing Persons English. sure thatthepersonyouchoosecanspeak tomakespeak tothem.Ifyoucan, try about youifareinjuredandcan’t ambulance stafftofindoutinformation Case ofEmergency, andcanbeusedby ICE standsforIn contact underICE. store anemergency phone, make sureyou amobile If youcarry - ICE Emergency) (In Caseof electricity emergencies,see For informationongas,waterand Electricity Emergencies Gas, Water and Leicestershire Fire andRescue Service Leicestershire Constabulary Commission (IPCC) Independent Police Complaints (EMAS) East MidlandsAmbulanceService Association ofPolice Authorities(APA) Emergency Emergency Services Organisation

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0116 2872241 0116 2222222 (Central Region) 08453 002 0115 9296151 0207 6643096 999 or112 Phone Number 18

point forpeoplewhohaverunaway. You missing someone.Theyarealsoacontact peoplewhoare charity thatsupports matters. Council whodealwithracial and CharnwoodRacial Equality Equality CentreinLeicester Councils –TheRace two Racial Equality Leicestershire has end ofthischapter. are listedatthe tell youmoreabouthateincidents organisations whowillbeableto outhate crimes.Anumberof carry to findandprosecutepeoplewho this country, andthepolicewillhelp this.Itisnotacceptablein you report that is ahateincident.Itimportant religion/belief orsexualorientation, this person’s age,disability, gender, race, isdamagedbecauseofthat or property If someoneisattacked, orshoutedat, Hate Crime www.missingpeople.org.u helpline on can phonea24-hourfreeandconfidential www.leicestershire-fire.gov.uk [email protected] www.leics.police.uk www.ipcc.gov.uk [email protected] www.emas.nhs.uk [email protected] www.apa.police.u [email protected] Email/Website 0500 700 /

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20/11/2008 13:08:41 B_E.indd 33 may bephysical,verbalorwrittenand information. Itstatesthatahateincident County Council)isagoodsourceof Monitoring Project (basedatLeicestershire The LeicestershireHateIncident ornot. whether inadvertently you don’t commit suchacrimeyourself, enoughtobeavictim,and are unfortunate itifyou crime is,sothatyoucanreport thatyouknowwhatahate It isimportant advice throughtheLeicestershireHate You anyhateincidentandseek canreport      examples: can take many forms.Itlistsanumberof Charnwood RacialEqualityCouncil Trade SexualHealth Lesbian GayBisexualCentreLeicester Hate IncidentMonitoringProject Crimestoppers Hate Crime Organisation The RaceEqualityCentre

humiliating oroffensive.’ intimidating, upsetting,embarrassing, behaviour thatapersonfinds Harassment isdefinedas‘unwanted outside homes abusive gestures,dumpingofrubbish letters, abusiveorobscenephonecalls graffiti assault, damagetoproperty, offensive Harassment, bullyingandvictimisation. Offensive leafletsorposters,hatemail, Verbal abuseorinsults Threat ofattack–includingoffensive Physical attack–suchasphysical 0116 2999800 01509 261651 0116 2541747 0116 2547412 0116 3058263 0800 555111 Phone Number To findoutthenameofyourlocalpolice you anyhelporadviceneed. a designatedpoliceofficer. Theywilloffer minority group.Eachneighbourhoodhas have beenperceivedtobeamemberof cases ofvictimisationwhereyoumay in will thenbeinvestigated,particularly thistothepolice.Thematter please report If youbecomeavictimofanycrime and Punjabi. English, Bengali,Chinese,Gujarati,Polish ht form ( 0116 3058263 Incident MonitoringProject bycalling up gettingyourselfintotroubleorhurt. order topunishsomeone)–youmayend other words,donotsomethingillegalin not take thelawintoyourownhands(in contact LeicestershireConstabulary. Do manager), visit officer (calledaneighbourhoodbeat m ). Informationleafletsareavailablein www.leics.gov.uk/index/reporthate. www.lrec.org.uk [email protected] www.charnwoodrec.or [email protected] www.tradesexualhealth.co [email protected] www.llgbc.co [email protected] www.leics.gov.uk/index/reporthate.ht www.crimestoppers-uk.or Email/Website www.leics.police.uk orusingtheonline m m

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33 Part B - What to do in an emergency B_E.indd 34 34 Part B - What to do in an emergency and Abuse Domestic Violence 0800 555111 Crimestoppers anonymouslyon directly tothepolice,youcouldcontact ahatecrime If youdonotwishtoreport Leicester andLeicestershirewhichhave There areseveralWomen’s Refuges in 999 counselling. Inanemergencyalwayscall domestic abuse.Somecanalsogive topeoplesuffering emotional support They willbeabletogiveinformationand violence andabuseorganisationslisted. home, cancontactoneofthedomestic emotionally orpsychologicallyintheirown or isabusedverbally, physically, sexually, country. Anyonewhofeelsunderthreat, violence. Thisisnotacceptableinthis is calleddomesticabuseor orex-partner,relative, orpartner this If someoneisabusedorattacked bya Domestic Violence Integrated Response or Women’s AidLeicestershireLimited Domestic ViolenceandAbuse Loughborough Women’s Aid 112 Leicestershire Constabulary Mens AdviceLine . Broken Rainbow Women’s Aid Organisation . Respect Project Refuge

08452 6044 0116 2426440 0808 2000247 0808 2000247 0808 8010327 0116 2222222 0116 2550004 01509 552549 01509 237206 Phone Number (Outreach) (Helpline) (helpline) abuse insame- violence and by domestic anyone affected who canassist Broken Rainbow There isanationalorganisationcalled people insame-sexrelationships,too. Domestic abusecanaffectmenand because ofdomesticabuse. home houses forpeoplewhohaveleft canalsoprovide Adult SocialCareService if theyneedto. LocalAuthoritiesandthe They canbringtheirchildrenwiththem leave homebecauseofdomesticabuse. places forwomentogoiftheyhave police. contact the abuse, please cases ofdomestic ForSupport. any contact Victim Any victimcan sex relationships. www.mensadviceline.org.uk [email protected] www.broken-rainbow.org.u [email protected] www.womensaid.org.uk www.respect.gov.uk www.leics.police.uk [email protected] www.refuge.org.u www.dvirp.co.uk www.lwa.org.uk Email/Website / / k k

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20/11/2008 13:08:59 B_E.indd 35 Work 20/11/2008 13:09:01

Part C - Work B_E.indd 36 36 Part C - Work Work     This appliesif: Scheme. labour market viatheWorker Registration Slovakia andSlovenia)canaccesstheUK Hungary, Latvia,Lithuania,Poland, 8 countries(CzechRepublic, Estonia, Switzerland. Workers fromtheAccession the membersStatesofEU/EEAor or NationalIdentitycardofone you musthaveafullEU/EEApassport European Union, toworkintheUK If youarefromamemberstateofthe Union (EU) in theUK–European Permission toWork

Immigration Agency Home Office–Borderand Permission toWork intheUK Organisation You areastudentwhoisalsoworking. You or areworkingonashort-term You wereworkingintheUKbefore1st You anewjobsince1st havestarted temporary basis temporary May 2004withoutauthorisation. May 2004 0870 6067766 Phone Number Bulgaria andRomania LivingintheUK/DG_1001589 uk/en/Governmentcitizensandrights/ Please clickon is theDirect.gov.uk website. about NationalityandCitizenship A usefulsourceofinformation your status. obtain anEEAresidencepermitconfirming free movementrightsandwillbeableto without interruption, youwillacquirefull working legallyintheUKfor12months, Immigration Agency. Onceyouhavebeen obtained fromtheHomeOfficeBorderand informationcanbe Application andfurther Bulgarian orRomanian. understand thisinformationifyouare thatyouareawareofand is important workingintheuk/bulgariaromania www.ind.homeoffice.gov.uk/ found ontheirwebsitebyclicking available fromtheAgencyandcanbe Information, includingthebookletis information inbothlanguages. measures. Theyhavealsoproduced booklet givingfullinformationonthese Immigration Agencyhasproduceda in theUK.TheHomeOfficeBorderand Bulgaria andRomania wantingtowork restrictions inplaceforpeoplefrom There arespecialproceduresand www.ind.homeoffice.gov.u [email protected] Email/Website www.direct.gov. k 4 .

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20/11/2008 13:09:04 B_E.indd 37 Coming totheUK provides informationforForeign Nationals homeoffice.gov.uk/workingintheuk entitled ‘Working intheUK’( section website hasausefulandimportant The BorderandImmigrationAgency’s immigrationrules/appendix1 gov.uk/policyandlaw/immigrationlaw/ website. Clickon: of relevantcountriescanbefoundonthe listed intheImmigrationRules. Afulllist required ifyouarecomingfromacountry – oneofthesebeingavisa,whichis travel toorentertheUnitedKingdom” for grantingpermissiontheholderto clearancewhichareissued types ofentry the UK,youwillnotethat“therearefour visitingtheuk the UK There isalsoinformationonvisiting homeoffice.gov.uk/newcomerstotheuk coming totheUK.Clickon information onrulesandproceduresfor Agency websitegivescomprehensive The HomeOfficeBorderandImmigration (EU) nationals – non-EuropeanUnion Home Office– Working intheUK Community LegalAdvice Coming totheUK Organisation ( www.ukba.homeoffice.gov.uk/ / ). With regardtoentering www.ukba.homeoffice. www.ind. / . www.ukba. 0870 6067766 0845 3454 Phone Number / ). This / . also onlybeallowedtostayintheUKfor you arelegallyallowedtowork.You may UK, thatdoesn’t necessarilymeanthat National, thoughyoumaynowbeinthe tonotethatasaForeignIt isimportant to legallyworkintheUK. the variousroutesavailabletoenablethem on (from allcountries–EUandotherwise) in EnglandandWales. independent legaladviceforpeopleliving Advice offerfree,confidentialand is telephone themisfreeandthenumber their website( Community LegalAdviceorvisiting nearest immigrationadviserbyphoning immigration adviser. You canfindyour may needtotalkanindependent your rightscanbecomplicatedandyou Immigration statusandhowitaffects the Agencydirectly. are availableshouldyouneedtospeak fairly easytouseandfullcontactdetails unsure. The‘Working intheUK’sectionis Immigration Agencyifyouareinanyway check yourstatus.ContacttheBorderand a limitedperiodoftime.You doneedto 08453454 www.ukba.homeoffice.gov.uk/workingintheuk www.clsdirect.org.uk Email/Website www.clsdirect.org.u . CommunityLegal /

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37 Part C - Work B_E.indd 38 38 Part C - Work can helpyoutolookforajob.Aswellas Jobcentre Plusisanorganisationthat vacancies arealsolistedontheinternet. Somejob example, theLeicesterMercury). their jobvacanciesinthelocalpapers(for Leicestershire, manyorganisationslist If youarelookingforajobin Help toFind Work services in the EEA to support free intheEEAtosupport services betweenalltheemployment partnership may beabletohelp.EURESisa Services and EURES,theEuropeanEmployment specific Europeancountries.EuroJoblink European orothercountries,including in findingemploymentforpeoplefrom There areorganisationsthatspecialise gov.u www.jobcentreplus.gov.u Jobcentre Plusofficeorvisitthewebsites: Opening hourscanvary. Seetheliston Jobcentre PlusofficeinOakham(Rutland). and MeltonMowbray. Thereisalsoa Loughborough, Market Harborough offices inLeicester, Coalville,Hinckley, Leicestershire youcanfindJobcentrePlus is providedfreeofcharge.InLeicesterand which be unemployedtousethisservice locally andnationally. You donothaveto enable youtofindinformationaboutjobs touch-screen terminalscalledjobpoints throughout theUKwherecomputerised State benefits.JobcentrePlushasoffices They canalsotellyouhowtoclaim yourownbusiness. searching, andstarting safejob jobs, preparingforjobinterviews, advise onlookingforwork,applying having detailsofjobvacancies,theycan page k .

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for detailsofyournearest k or www.dwp. employment needsofmigrantworkers activeinmeetingthe become very European recruitmentagencieshave In recentyears,Polish andEastern are thenabletocontactdirectly. to searchforsuitableapplicantswhothey Registered employers thenusetheservice employment etc)onthewebsite. history, includingqualifications,previous Vitae –adocument listingyourpersonal (Curriculum may registertheirCV’s EEA internationalslookingforemployment Member Stateviaacomputernetwork. informationineachEEA to up-to-date circulates jobvacanciesandgivesaccess movement ofworkers. TheEURESsystem chapter. at theendofthis in thecontactlist agencies areincluded A numberofsuch wishing toemploythem. from thesecountriesandUKbusinesses 20/11/2008 13:09:09 B_E.indd 39 by alabourprovider, youcancontactthe If youthinkarebeingtreatedunfairly standards. be licensedandaresubjecttostrict gangmasters. Labourprovidersmust to employers.Theyaresometimescalled Labour providerssupplyworkers directly Labour Providers Oakham (Rutland) Melton Mowbray Market Harborough Loughborough Leicester Hinckley Coalville Jobcentre Pluslocaloffices professionals for qualifiedhealthcare ROSE –information Jobcentre Plus(JCP) Authority (GLA) Gangmasters Licensing Euro Joblink EURES Pensions forWorkDepartment and Business Link Help toFind Work Organisation employment organisation) WielkaBrytania.org (Polish Recruitment Agency) LSJ Recruitment(Polish Free Labour Recruitment Agency) Baltic Workers (Polish recruitment agency) Ania’s Poland(Polishworker Polish/Eastern Europeanemploymentagencies Organisation 0048 504060500 52 0048 9181452 01429 852136 07932 741060 0208 7690509 Phone Number 0116 2529000 01455 542000 01530 503800 0845 6060234 0845 6025020 01637 839399 0800 4080 0845 6009006 Phone Number 01572 654100 01664 534200 01858 473900 01509 831000 Leicester andRutland. licensed labourprovidersinLeicestershire, time ofwriting(April2008),thereare17 Publicsearch ontheGLA Register. Atthe is alicensedlabourproviderbydoing 602 5020 u websiteaddressis GLA or contactCommunityLegalAdvice.The Gangmasters’ LicensingAuthority(GLA) k www.wielkabrytania.org/anglia_praca/index.ph [email protected] www.pracuj.info [email protected] www.freelabour.co.uk www.balticrecruitment.co.uk [email protected] www.aniaspoland.com [email protected] Email/Website www.jobcentreplus.gov.u www.jobcentreplus.gov.u www.jobcentreplus.gov.u www.rose.nhs.uk/index.htm www.jobcentreplus.gov.uk www.gla.gov.uk www.mpc.com.pl/eurojoblin www.europa.eu.int/eure www.dwp.gov.uk www.businesslink.gov.u Email/Website www.jobcentreplus.gov.u www.jobcentreplus.gov.u www.jobcentreplus.gov.u www.jobcentreplus.gov.u andtheirtelephonenumberis . You canactually checkwho /

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39 Part C - Work B_E.indd 40 40 Part C - Work 1002999 Jobseekers/LookingForWork/DG_ www.direct.gov.uk/en/Employment/ Direct.gov.uk website.Clickon skills fromJobcentrePlusorbyvisitingthe You cangetsomegoodadviceoninterview way thingsaredoneinyourhomecountry. andmaybedifferentfromthe important stagesis application andinterview How youpresentyourselfatthejob relevant andmaybeofconcerntoyou. afraid toaskaboutotherthingsthatare butdon’tadvancement opportunities, be be aroundworkingconditionsandcareer prospective employer. Usuallythesewill for youtoaskanyquestionsofyour work intheUK.Thisisalsoanopportunity expect toprovideproofofyourright by atleastoneortwopeople.You should at theworkplace.You willbeinterviewed The nextstageisusuallyajobinterview completing anapplicationform. or Résuméwithacoveringletter, orby by sendinginyourCurriculumVitae (CV) to applyforjobs.Usuallythiswillbeeither Employers willstatehowtheywantpeople for Jobs Tips onApplying 3 .

financial or other help to start up. Business financial orother help to start yourbusiness.Youstart maybeabletoget is agoodideatogetadvicebeforeyou This isknownasbeingself-employed.It You yourownbusiness. maywanttostart Self-Employment conditions ofyouremployment, including and howoften,youwillbe paid,andthe sign it.Itshouldincludedetails ofhow, what iswritteninthecontract beforeyou You shouldmake sureyoufullyunderstand agreed betweenyouandyouremployer. conditions ofemploymentneedtobe an employmentcontract.Thetermsand workyoushouldbegiven When youstart Contract ofEmployment Your RightsatWork Community LegalAdvice. immigration adviceproviderthrough before youdoso. You can findyournearest to anindependentimmigrationadviser immigration status,soyoushouldtalk abusinessmayaffectyour Starting 0845 6009006. u website addressis grants, andonlinetoolstohelpyou.Their upand including informationonstarting Link givespracticaladviceforbusinesses k andtheirtelephonenumberis www.businesslink.gov.

20/11/2008 13:09:14 B_E.indd 41 gov.uk/en/Employment/Employees/index. employment/index.htm employment rightson You canfindoutmoreaboutyour cheque orcash. bank account,orgivethemtoyouasa could payyourwagesstraightinto procedures.Yourdisciplinary employer Government department. pay incometaxandNIdirect totheUK If youareself-employedit isuptoyou 0845 6000644 hearing, orthosewithspeechdifficulties 0845 6000643 Insurance Number, orcall employer shouldhelpyoutogetaNational workorclaimanybenefits. can start Your National InsuranceNumberbeforethey needsa that havebeenmade.Everyone which showsdetailsofallthedeductions receive apayslipfromyouremployer resident fortaxpurposes.You should or moreinanytaxyearisregardedas physically presentinBritainforsixmonths the lowerearningslimit.Anyonewhois your payassoonyouearnmorethan contributions aretaken directlyfrom Income Tax andNationalInsurance (NHS). benefits andtheNationalHealthService contributes tostatepensions,welfare Insurance ispaidtotheGovernmentand is basedonhowmuchyouearn. National and NationalInsurance(NI).Incometax Most peopleintheUKpayIncomeTax Insurance (NI)Contributions Taxation andNational ht m . ). (andforthehardof www.berr.gov.uk/ l

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www.direct.    general youmustbegivenrestbreaks). covered bythesespecificrules,butin on yourworkinghours(somejobsarenot should giveyourestbreaksandputlimits annual holidayentitlement.Your employer working weekwithaminimumof4weeks Most workers haveabasic37or40hour Working Conditions   

You should not havetoworkmorethan You musthave11consecutivehoursnot You musthaveatleasta20minute Your contract ofemploymentshould You should receive paidholidayleave. You should get atleast1dayoffina 48 hoursinaweek,onaverage. at workduringa24hourperiod. hours. islongerthan6 break ifyourshift this. Your employermaypayyoumorethan work forfourconsecutivedaysormore. Sick Pay (SSP)ifyouareawayfrom amount youareentitledtoisStatutory is knownassickpay. Theminimum are offworkbecauseyouill.This state howmuchyouwillbepaidif employers givetheseasextras. as Christmas(inDecember),butsome This mayincludeBankHolidayssuch building upfromyourfirstdayatwork. This shouldbe4weeksperyear, 2weeks. week, or2daysoffinevery 20/11/2008 13:09:19

41 Part C - Work B_E.indd 42 42 Part C - Work employment/employment-legislation/ can befoundon Full detailsofworkingtimeregulations kind ofwork. per week.Therulesaredifferentforthis numberofhours employed foracertain paid fortheamountofworktheydo, not basis (alsocalled‘piecework’)–theyare Some peopleareemployedonacontract working-time-regs/index.htm  the figuresatmomentofwriting. helpline formoreinformationbuttheseare Wage. ThereisaNationalMinimumWage amount iscalledtheNationalMinimum amountfortheworkyoudo.a certain This your employershouldpayyounolessthan There isalawintheUKthatsays National MinimumWage  

If you are paid by piece work (a certain If youarepaidbypiecework(acertain For peoplewhodonon-agricultural For peopledoingagriculturalwork,there ages, andpeopledoingdifferenttypesof are worked outforpeopleofdifferent are differentminimumwages.These National Minimum Wage. rate mustallowworkers toearnthe fairly forit.Theassessment andpiece can completeinanhour, andpaythem of howmanypiecesanaverage worker employers mustmake afairassessment itemyoufinish), amount forevery October 2007). olds. (Thesefigureswerere-setin 18-21 and£3.40for1617year aged over22,£4.60forpeople work, thisis£5.52perhourforpeople 2007. These figureswerere-setinOctober apprentices, therateis£3.46perhour. age is£5.52perhour. For firstyear school for workers overcompulsory work. TheGrade1payrate(thelowest) www.berr.gov.uk/ l .

equipment. given properinstructiononhowtouseany fire extinguishersnearby. You shouldbe to goifthereisafire,andshouldbe risk. Theremustbesignstotellyouwhere ensure thatyourplaceofworkisnotafire and areproperlyprotected.Theymustalso sure youhavetherightsafetyclothing, that youaresafeatwork.Theymustmake Your employer hasadutytomake sure Health andSafetyatWork 20/11/2008 13:09:26 B_E.indd 43 childcare from the start of term after their oftermafter childcare fromthestart childaged3or4isentitledtofree Every important. therefore very good qualitychildcare,ifyouneedto, is Children’.on ‘LookingAfter Choosing are safeandwellcaredfor. Seethesection responsibility toensurethatyourchildren Children arelegallyprotectedanditisyour Childcare        including detailsof: concerning childcareandchildren, to findinformationonalltypesofissues Its aimistohelpparentsandfamilies is friendly, confidentialandimpartial. (FIS).Thisservice Information Service Young People’s providesaFamily Service The CountyCouncil’sChildrenand (details belowandon contact theFamily InformationService to suit parents needs. For more information hours perweekandcanbetaken flexibly Education entitlementincreasedto15 3rd birthday. InApril2008thisNursery

Parenting support Leisure activities Health Family services support Toy libraries Help withchildcarecosts Childcare providers page

82 »» ). children from13uptoschoolleavingage; for employmentis13.Therulesapplyto 13-16 canundertake.Theminimumage types ofpaidworkwhichchildrenaged There arerestrictionsonthehoursand Children atWork the nationalChildcareLink. You canalsofindoutaboutchildcarefrom Council). (the mainnumberforRutland County (CIS)numberis Service live inRutland, theChildren’s Information (CIS) numberis City, theChildren’s InformationService is The numberfortheFISinLeicestershire guardian. by theemployerandchild’sparentor Local Authority, whichmustbesigned apply foranemploymentpermitfromthe 0116 3056597 Council (telephone leaflet availablefromLeicestershireCounty and notallowablearecontainedina The hoursandtypesofworkallowable school yearinwhichtheybecome16. age untilthelastFriday inJunethe school children arestillofcompulsory 0116 3056545 0800 9525678 ). Theemployermust . IfyouliveinLeicester 0116 3056587 01572 722577 . Ifyou or

20/11/2008 13:09:27

43 Part C - Work B_E.indd 44 44 Part C - Work (TUC) representsalltheTrades Unions, industries. TheTrades UnionCongress unions coveringalloccupationsand on theirbehalf. Therearemanydifferent represent migrantworkers andcampaign their rights.Britishtradeunionswill workerswhich existtosupport andprotect Trade unionsareassociationsofworkers Trade Unions USDAW Unison UCATT TGWU GMB Amicus specific typesofjob Different Unionsforpeoplewhoworkin pay around£2aweek. entrants orthelowpaid.You canexpectto varies andtherecanbediscountsfornew subscription bydirectdebit.Theamount in Leicester).Unionschargeaweekly Birmingham, buthaveanoutreachoffice the MidlandsTUC(whoarebasedin English courses.ContactUnionlearnwith skills trainingatwork.Thiscaninclude Unions canhelpprovidelearningand trouble. youruninto may betoolatetojoinafter iftheyhaveaproblematwork.It support voice theiropinioncollectivelyandget to join. Workers joinunionssotheycan and theycangiveadviceonwhichunion

distribution work. food anddrink,shops largest union. Thisisthe public services. work. people whodoconstruction hotels andmanufacturing. foodanddrink, transport, tourism andpublicservices. manufacturing, foodanddrink, health, printingandpublishing. manufacturing, finance,

 Your Employer shouldnot: might beappropriate. your employeraboutwhichorganisations organisation, orenquirethrough country’s and youshouldaskeitheryourown in thiscountry. Therearemanyofthese, be abletojoinaprofessionalorganisation profession inyourhomecountry, youmay If youareaskilledworker, orbelongedtoa Organisations Membership ofProfessional of Teachers (NUT). for teachers,includingtheNationalUnion There arealsoanumberoftradesunions  

Keep Theycantake yourpassport. a Take money Take morethan£30.10perweek for yourfood. from yourpay latest figure. Minimum Wage helplineforthe Please contacttheNational to £4.15(setinOctober2006). each year. Thedailyrateequates October 2007,andmaygoupslightly provide foryou.Thisamountwassetin of yourpayforaccommodationthey must giveitbacktoyou. copy ofitfortheirrecords,butthey 20/11/2008 13:09:33 B_E.indd 45 are notbeingexploited. Becarefulthatyou your payfortransport. limit onwhatanemployercantake from You shouldalsoknowthatthereisnota Unionlearn –MidlandsRegion UCATT (MidlandsRegion) TGWU (MidlandsRegion) – MidlandsRegion Trades UnionCongress(TUC) NUT (MidlandsRegion) GMB (LeicesterOffice) Region) Amicus (EastMidlands Trades Unions – “Knowyourrights” Trades UnionCongress helpline National MinimumWage HM Revenue&Customs – Leicestershire Family InformationService Standards Inspectorate Employment Agency Pensions Department ofWork and Reform (BERR) Enterprise andRegulatory Department forBusiness helpline Defra agriculturalwages – Rutland Children’s InformationService – LeicesterCity Children’s InformationService ChildcareLink Your RightsatWork Organisation USDAW (KegworthOffice) Unison (EastMidlandsRegion) 0207 2155000 0845 0000134 01572 722577 0800 9525678 0800 2346346 Phone Number 01509 686900 0115 8475400 0121 2364454 01332 203656 0116 2532020 0121 5536051 0121 2364454 01785 244129 0116 2510922 01332 548400 0870 6004882 0845 6000678 0845 0109000 0116 3056545 0845 9555105 Inspectorate thatregulatesagencies. to theEmploymentAgencyStandards it breaching thelawyoucanreport you badlyandthinkitmightbe If youworkforanagencythatistreating www.berr.gov.uk [email protected] www.defra.gov.u [email protected] [email protected] www.childcarelink.gov.u Email/Website www.usdaw.org.uk [email protected] www.unisoneast-midlands.org.uk [email protected] www.unionlearn.org.uk [email protected] www.ucatt.org.uk www.tgwu.org.uk [email protected] www.tuc.org.uk www.teachers.org.uk www.gmb.org.uk [email protected] www.amicustheunion.org [email protected] www.worksmart.org.u minimum-wage/index.htm www.dti.gov.uk/employment/pay/national- www.hmrc.gov.uk/nmw www.hmrc.gov.u [email protected] www.berr.gov.uk www.dwp.gov.u / k k / / k /

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45 Part C - Work B_E.indd 46 46 Part C - Work Voluntary and out morefromtheHomeOffice. to makepayment.You any further canfind Registration Schemebutyouwillnothave renew yourregistrationwiththeWorker If youchangejobs,willneedto Changing Jobs heart ofthecityLeicester.heart TheRural Action Leicester(VAL) issituatedinthe districts ofLeicestershire.Voluntary Actions existineachoftheboroughs/ (CVS)orVoluntaryfor Voluntary Service of organisationsthatcanhelp.Councils your localcommunity, thereareanumber workin If youwanttodosomevoluntary Community Work Voluntary Action Hinckleyand Voluntary Action BlabyDistrict Leicestershire Voluntary Action South Voluntary Action Rutland Voluntary Action Melton (VAL) Voluntary Action Leicester Voluntary Action Charnwood (Leics &Rutland) Rural CommunityCouncil Leicestershire Voluntary Action NorthWest CVS CommunityPartnership Voluntary SectorOrganisations Council ofEthnicMinority Voluntary andCommunityWork Organisation and Wigston Voluntary Action forOadby Bosworth

0116 2810026 01455 615962 0116 2727669 01858 433232 01572 722622 01664 483043 0116 2580666 01509 631750 0116 2662905 01530 510515 0116 2341577 0208 4320000 Phone Number you. community andhelpingpeoplearound method ofgivingsomethingbacktothe to theUK.Itisalso, ofcourse,agreat that youmayhavehadbeforecoming you involvedinareasofworkorinterest spoken and writtenEnglishandkeeping friends, improvingthestandardofyour Volunteering isagoodwayofmakingnew groups thatareofinteresttothem. as thesecanlinkmembersofthepublicto working inruralareas.Organisationssuch and improvingthelifeofpeopleliving Rutland) focuses onruralcommunities Community Council(Leicestershireand

www.vaow.org.uk www.vahb.org.uk www.voluntaryactionblabydistrict.org.u www.slcvs.org.uk www.varutland.org.uk www.voluntaryactionmelton.org.u www.voluntaryactionleicester.org.u www.voluntaryactioncharnwood.org.uk www.ruralcc.org.u [email protected] www.ccp.org.u [email protected] www.cemvo.org.uk [email protected] Email/Website k k

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10/12/2008 10:03:46 B_E.indd 47 e c i v d a l a g e l d n a Benefits 20/11/2008 13:09:40

Part D - Benefits and legal advice B_E.indd 48 48 Part D - Benefits and Legal Advice    more ofthefollowing: benefits youcangetwilldependononeor If youhavejustenteredtheUK, Benefits You cangetdetailsonthewebsite get somebenefits. circumstances whereyoumaybeableto benefits. Howevertheremaybe and sowillnotbeentitledtocontributory National Insurancecontributionshere, UK, youwillnotnormallyhavepaid If youhavenotlivedandworked inthe 

Great Britain subject tolimitations Britain Whether your entry toGreatBritainis Whether yourentry Why youhavecomeorreturnedtoGreat Whether youarelivingorusuallylivein National Insurancecontributions www. dev_012318.pd groups/jcp/documents/websitecontent/ www.jobcentreplus.gov.uk/jcp/stellent/ Welsh) andisavailableat Punjabi, Somali,Urdu,Vietnamese and Bengali, Chinese,English,Gujarati, This isavailableintenlanguages(Arabic, from abroadandgettingyourbenefits’. also producesaleafletentitled‘Coming forWorkThe Department andPensions MoneyTaxAndBenefits/index.ht on benefitsgoto living_abroad.as dwp.gov.uk/lifeevent/workage/wa_visit_or_ maternity. of unemployment,illness, invalidityand for benefits.Thisincludesbenefitsbecause local JobcentrePlusOfficetomake aclaim toyour security officeinyourowncountry) E301orE303(fromthesocial certificate in theEU/EEA,youwillneedtotake that youqualifiedforinanothercountry In ordertoclaimanybenefitsintheUK Transferring Benefits          following: Types ofBenefitsintheUKinclude Types ofBenefits

Working Families Tax Credits Allowance Jobseeker’s Income Support Incapacity Benefit Housing Benefit Disability LivingAllowance Disabled Person’s Tax Credits Council Tax Benefit Child Benefit p f . www.direct.gov.uk/en/ . For information further

m . 20/11/2008 13:09:44 B_E.indd 49 Town, BroughtonAstley, Coalville(North a varietyoflocations–Blaby, Braunstone There areBureauxorOutreachOfficesin Advice Bureaux. and manyothersubjectsfromCitizens You cangetfreeadviceaboutyourrights, Free Advice (Charnwood), Lutterworth, Market (Charnwood), Lutterworth, Hinckley, Leicester, Loughborough West Leicestershire),Enderby, Glenfield, Wigston Syston Stoney Stanton Shepshed Rutland (inOakham) Leicestershire North West Melton Mowbray Market Harborough Lutterworth Leicester Hinckley Glenfield Enderby Charnwood Broughton Astley Braunstone Town Blaby Citizens Advice Bureaux Organisation 0870 1202402 01664 484050 0844 8489009 0844 8489009 0116 2852801 0870 1202401 0116 2312498 0844 8489009 0844 8489009 01509 267376 0844 8489009 0116 2890045 0844 8489009 0844 8489009 Phone Number 01530 454751 0870 1264192 01509 267376 0844 8489009 01509 506663 0845 1203705 telephone themon their website( help youfindabenefitsadviser. Visit source ofhelpfuladviceastheycan Community LegalAdviceisanalternative www.adviceguide.org.uk www.citizensadvice.org.uk Wigston. Theyalsohaveahelpfulwebsite Shepshed, StoneyStanton, Systonand Harborough, MeltonMowbray, Oakham, www.slcab.org.uk Email/Website [email protected] www.meltoncab.org.u [email protected] www.slcab.org.uk www.slcab.org.uk [email protected] www.slcab.org.uk www.slcab.org.uk www.charnwoodcab.org.uk www.slcab.org.uk www.slcab.org.uk www.charnwoodcab.org.uk www.slcab.org.uk www.charnwoodcab.org.uk www.rutlandcab.org.uk http://myweb.tiscali.co.uk/nwlcab www.clsdirect.org.u 0845 3454 / / / / / / / / / ). / (and k /

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49 Part D - Benefits and Legal Advice B_E.indd 50 20/11/2008 13:09:46 B_E.indd 51 Housing 20/11/2008 13:09:47

Part E - Housing B_E.indd 52 52 Part E - Housing There arealsoruleswhichsayhowmuchmoneyanemployermaydeductfromyour to knowthatyouhavecontactedthem. Council ifyouliveinthecity).Theywillgivefreeadvice. Your landlorddoesnotneed Environmental HealthSectionatyourlocalDistrictorBoroughCouncil(LeicesterCity to knowwhetheryourhomemeetsthesestandards,orthinkitisnotsafe,contactthe isagoodenoughstandardsoasnottoaffectyourhealth.Ifyouwant that theproperty typesofproperty,in certain topreventovercrowdingandfirehazardsmake sure live providedbythatagency. Thereareruleswhichsayhowmanypeopleshouldlive If youareworkinginLeicestershireforanagency, youmayalreadyhavesomewhereto the area. the cityofLeicester, againdependingon in wide gapinpricerangesforproperties it doesdependonthearea.Thereisalsoa expensive, bothtobuyandrent,though Housing inLeicestershirecanbe place tolive. tohelpyoufinda advice andsupport Councils willbeabletoprovideyouwith rented housing.BoroughorDistrict you willprobablyneedtolookforprivately If youhavetofindyourownplacelive, Finding aPlacetoLive Leicestershire’ willtellyoumoreaboutthis. wages topayforhousing,iftheyareprovidingityou.Thechapteron‘Working in District Councilsmaybeabletogiveyou agencies. SomeoftheBoroughor houses torent,andregisterwithletting You shouldlookinthelocalpapersfor for aperiodof6months. intermsoflengthbutmanyare also vary furniture youneed.Tenancy agreements be cheaper, butyouwillhavetofindany or “unfurnished”house.Unfurnishedwill careful whetheryourenta“furnished” lists ofagencieswhichrenthouses.Be 20/11/2008 13:09:50 B_E.indd 53 6) canalsogivefreeadvice.Shelterhasa and CitizensAdviceBureaux(seeChapter you liveorwishtointhecity).Shelter District orBoroughCouncil(see problems, youcancontactthelocal For freeadviceonhousingand Housing Advice fortnight. fortnight. each weekwhilstotherscollect each For example, someCouncilscollectwaste ineacharea. refuse andrecyclingvary The arrangementsforcollectionsboth Council. live intheCityareaandRutland County and alsobyLeicesterCityCouncilifyou District CouncilsthroughoutLeicestershire glass andcans)arecollectedbyBorough/ away) andrecycling(itemssuchaspaper, Refuse (therubbishyouneedtothrow Recycling Refuse Collectionand to youattheendoftenancy. advance. Thisdepositshouldbereturned deposit orbond)aswellsomerentin pay moneytothelandlord(knownasa paid themrent.You willusuallyhaveto a rentbooktokeep alistofwhenyouhave agreement orcontract.Theymaygiveyou a landlord).Thismightbecalledtenancy who ownsthehouseyoulivein(knownas between you(thetenant)andtheperson You shouldhavesometypeofagreement and Research Project (SHARP). – theLeicestershireShelterHousingAid local officeon Welford Road inLeicester «« page

13 OrLeicesterCityCouncilif 20/11/2008 13:09:54

53 Part E - Housing B_E.indd 54 54 Part E - Housing please clickon: Leicestershire andtheCountyCouncil, To getinformationaboutDistrictswithin how theirsystemswork. Authority orchecktheirwebsitetofindout tocontactyourLocal important it isvery bins forthedifferentitemstheycollect,so Each Councilhasspecificcontainersand operated bytheDistrict/BoroughCouncils, In additiontotherecyclingcollections Recycling BringBanks D=259 asp?id=5407&Tree=5254,5391&DetailI www.rutland.gov.uk/pp/service/directory. please clickon: For inRutland, informationonservices waste-collectio services/cl/waste-and-cleansing/domestic- www.leicester.gov.uk/your-council-- scheme, pleaseclickon: For detailsabouttheLeicesterCity 3&theme=T servicepagestheme.htm?initial=&pid=53 www.leics.gov.uk/new_ 8

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of thesesitesyouwillalsofindrecycling you candisposeofsurpluswaste.Ateach sites locatedaroundLeicestershirewhere There are14householdwasterecycling Recycling Sites Household Waste 4&theme=T servicepagestheme.htm?initial=&pid=53 www.leics.gov.uk/new_ Alternatively, clickon: is availablefromyourlocalCouncil. where yournearestbringbanksarelocated and shoppingcentres.Again, alistof in manyplacessuchaslocalcarparks there arerecyclingbringbankssituated Whetstone. Oadby, Shepshed,Sileby, Somerbyand Market Harborough,MeltonMowbray, Loughborough, Lount,Lutterworth, Bottesford,Coalville,Kibworth, Barwell, Household Waste Sitescanbefoundin and fridges. larger recyclableitemssuchascookers facilities andfordisposingof 4 20/11/2008 13:10:00 B_E.indd 55 waste/recycling_household_waste_sites. www.leics.gov.uk/index/environment/ the siteswithinLeicestershire: Please clickonthislinktofinddetailsof (Freemens Common). (off SpenceStreet)andinIslingtonStreet Centres inLeicesteritself–BridgeRoad There aretwoCommunityRecycling D=260 asp?id=5407&Tree=5254,5391&DetailI www.rutland.gov.uk/pp/service/directory. recycling sitesinRutland: Please clickonthislinktofinddetailsof community-recycling-centre -services/cl/waste-and-cleansing/ www.leicester.gov.uk/your-council- the siteswithinLeicesterCity: Please clickonthislinktofinddetailsof site htm#map_recycling_household_waste_ Council Rutland County County Council Leicestershire Council Leicester City Leicestershire Leicester and Groundwork Refuse CollectionandRecycling Shelter (SHARP) & ResearchProject Shelter Housing Aid Leicestershire (website) Accessplace Organisation s 5

0808 8004444 0116 2546064 Phone Number 01572 722577 0116 3050001 0116 2527002 0116 2220222 s [email protected] www.leics.gov.uk/index/environment/waste.ht [email protected] [email protected] www.gwll.org.u [email protected] www.shelter.org.u [email protected] [email protected] midlands www.accessplace.com/housing-association.east- Email/Website / such asrecyclingandrenewableenergy. more sustainable,byfocusingonthings and practicalhelptomake communities an independentcharitythatoffersadvice Groundwork LeicesterandLeicestershireis schemes.ht waste/recycling_waste_reduction_ www.leics.gov.uk/index/environment/ campaigns. For moreinformationclickon: running regularevents,competitionsand sustainable wastemanagementpractices, Councils areworkingtopromotemore The CountyandBorough/District Campaigns andEvents k

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55 Part E - Housing F_H.indd 56 20/11/2008 13:11:33 F_H.indd 57 Health 20/11/2008 13:11:35

Part F - Health F_H.indd 58 58 Part F - Health In addition, thePatient AdviceandLiaison East Midlands. also astrategicHealthAuthorityforthe form theNHSinLeicestershire.Thereis organisations (called‘NHSTrusts’) which (NHS).Therearefourdifferent Service is providedbytheNationalHealth Public healthcareinLeicestershire when theoperatoranswers. Askforyourlanguage interpreting service. Direct usesLanguageLine,thetelephone dentists andhospitalsinyourarea.NHS NHS Directalsohaslistsofdoctors, and confidentialadviceinformation. member, qualifiednursescangivefree about yourhealthortheofafamily seven daysaweek.Ifyouareworried isavailable24hoursaday,This service 0845 4647 NHS Direct er003&theme=T servicepagestheme.htm?initial=&pid=Oth be foundon Information onPALS inLeicestershirecan suggestions aswellansweringqueries. and listentoconcerns,comments the NHSandotherhealth-relatedservices carers. Theyalsoprovideinformationon forpatients,familiesand and support (PALS)Service provideinformation, advice http://www.leics.gov.uk/new_ 7

Hinckley, Loughborough,Lutterworth, hospitals inAshby-de-la-Zouch,Coalville, major hospitalsinLeicesterandsmaller In LeicesterandLeicestershire,thereare There areMIU’sinmosthospitals. atLeicesterRoyalE department Infirmary. Units.ThereisanA& than MinorInjury are generallyformoreseriousaccidents athospitals.A&E’s use theseservices not needtoberegisteredwithadoctor Injuries Unit(MIU)atahospital.You do orMinor A &EorCasualty)department the AccidentandEmergency(alsocalled You cangetfreeemergencytreatmentfrom Emergency Treatment 0845 4647 a Doctor. You canalsocallNHSDirect on emergency treatment,you shouldgotosee If yourillnessorcondition doesnotrequire wrong. you areringingfromandexplainwhatis be asked togivethetelephonenumber charge andaskfor‘ambulance’.You will an ambulance.Dial hospital bythemselves,youcancallfor toget to If someoneistooillorbadlyhurt hospitals inLeicester. There arealsoprivate(fee-paying) Hospitals’ item. and facilitiesbyclickingonthe‘Compare You canalso comparehospitaltreatment handside)foryournearesthospital. (left You cando a searchatthetopofpage main NHSChoiceswebsite( For informationonhospitals,gotothe Oakham. The Rutland MemorialHospitalisin Market HarboroughandMeltonMowbray. . 999 or 112 www.nhs.uk freeof ). 20/11/2008 13:11:42 F_H.indd 59 illness, vaccinations,pregnancyand and alsomanyotherthingssuchasmental treatment forminorillnessesanddiseases, as surgeries.GPs cangiveadviceand you live.GPs workinofficesknown GP (GeneralPractitioner) neartowhere You canregisterwithalocaldoctoror Doctors known aschemists)may in pharmacies,also Pharmacists (whowork Pharmacists seek advicefromNHSDirect. and askforanambulance.You canalso In anemergency, telephone to contactadoctor. will bearecordedmessagetellingyouhow weekends, telephonethesurgery. There If youneedtoseeaGPatnightor you tootherhealthservices. wrong) yourhealthproblemandmayrefer The GPwilldiagnose(tellyouwhatis Appointments arefreeandconfidential. thatyoucannotattend. surgery doctor’s appointments unlessyoutellthe You areexpected tokeep doctors you arehavingdifficulty. can alsoassistyoutoregisterwithaGPif County (telephone01162957887).They whichcoversbothCityand Department, in yourareafromthePatient Registration your localarea.You cangetalistofGPs They willbeabletotellyouaboutGPs in Leicestershire CountyandRutland PCT. Care Trusts (PCT)–LeicesterCityPCTand surgeries aremanagedbythetwoPrimary advice aboutdrugandalcoholmisuse.GP 999 or 112

them. medicines’), whereyouwillneedtopayfor prescription (knownas‘overthecounter to getmedicinesatapharmacywithout present theprescription. You maybeable and youshouldaskaboutthiswhen but somepeopleareexemptfromcharges You mayhavetopaygetthemedicine, to take the prescription toapharmacist. prescription formedicines,youwillneed the phonebook.Ifadoctorgivesyou can finddetailsofyourlocalpharmacyin health problemsandmedication. You also beabletoadviseyouaboutcommon Of course,thereisalsothe optionofgoing register youasanewNHS patient. care, ifyoucanfindadentist whowill months, youareentitledtoNHSdental been residentintheUKformorethan6 number is in NelsonStreetLeicester. Thephone Leicestershire NHSDentalAccessCentre For dentalemergencies,contactthe where youlive). two PrimaryCareTrusts (dependingon dentists canbeobtainedfromeitherofthe is notalwaysfree.InformationonNHS NHS patients,althoughthistreatment Some dentistsinLeicestershireaccept Dentists 0116 2951278 . Ifyouhave 20/11/2008 13:11:45

59 Part F - Health F_H.indd 60 60 Part F - Health prescribe spectaclesorcontactlenses. Opticians cantestyoureyesightand Opticians doing asearchontheInternet. the telephonedirectory, Yellow Pages orby can becostly. Informationcanbefoundin privately for your dental health, though this in LeicesterandLeicestershire Access Placewebsitelinkforopticians www.yell.co.u Pages (eitherthephonebookoronlineon You canfind anopticianthrough Yellow Ask theopticianaboutthis. eligible fortreatmentatareducedcost. spectacles orlenses,althoughyoumaybe You willhavetopayfortheeyetestand in OakhamRutland. leicester.ht accessplace.com/optician/leicestershire/ m ). k Thislinkincludesopticians ). Alternativelylookonthe ( www. Health Informationin a relative. wish todiscusssensitiveissuesinfrontof interpret inhealthmatters,asyoumaynot is bestiffamilymembersarenotusedto you, andgiveyoutherighttreatment.It so thatthemedicalstaffcanunderstand have aninterpreterformedicalmatters, thatyou no chargetoyou.Itisimportant dentist oropticiantoarrangeforone,at responsibility ofyourhospital,GPsurgery, If youneedaninterpreter, itisthe Interpreters Available following: of differentlanguages.Theseincludethe contain healthinformationinanumber There areanumberofusefulwebsitesthat Community Languages    SoundsHealthy– MyPILResource (Health–onlinemulti- Equip(NHSsponsoredwebsite)– co.uk/3cities/index_audio.htm www.mypil.info lingual patientresource)– www.equip.nhs.uk/index.html#to / www.surgerydoor.

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20/11/2008 13:11:49 F_H.indd 61 Loughborough Hospital Leicester Royal Infirmary Leicester NuffieldHospital(fee-paying) Leicester GeneralHospital CommunityHospital Hinckley &Bosworth Gorse HillHospital Glenfield Hospital – Lutterworth Feilding Palmer CottageHospital Coalville CommunityHospital Bupa HospitalLeicester(fee-paying) Ashby andDistrictHospital Hospitals inLeicestershire (Leicester Royal Infirmary) University HospitalsofLeicesterNHSTrust (Glenfield Hospital) University HospitalsofLeicesterNHSTrust (General Hospital) University HospitalsofLeicesterNHSTrust Leicestershire Partnership NHSTrust PALS Leicestershire CountyandRutland Leicester CityPALS Patient (PALS) AdviceandLiaisonService inLeicestershire University HospitalsofLeicesterNHSTrust – MentalHealth Leicestershire Partnership NHSTrust Care Trust Leicestershire CountyandRutland Primary Leicester CityPrimaryCareTrust NHS Trusts inLeicestershire Health Authority) NHS East Midlands (East Midlands Strategic NHS Direct NHS Choices Organisation St Luke’s Hospital–Market Harborough Rutland MemorialHospital(Oakham) Melton MowbrayHospital Market HarboroughandDistrictHospital 0116 2256647 01455 441971 0116 2957011 0116 2256000 0116 2957500 0116 2951400 0115 9684444 0845 4647 Phone Number 01858 410300 01572 722552 01664 854800 01858 410500 01509 611600 0116 2541414 0800 688699 0116 2769401 0116 2490490 01455 441800 0116 2255200 0116 2871471 01455 552150 01530 467400 0116 2653686 01530 566900 0116 2586344 0116 2563100 0116 2588295 www.leicspt.nhs.uk/xform.asp?folder=patient_ [email protected] PAL www.lcrpct.nhs.uk/xform.asp?folder=Internet/ [email protected] [email protected] www.uhl-tr.nhs.uk www.leicspt.nhs.uk/xform.as [email protected] www.lcrpct.nhs.uk/xform.as www.leicestercitypct.nhs.uk/xform.as [email protected] www.eastmidlands.nhs.u [email protected] www.nhsdirect.nhs.uk www.nhs.u Email/Website www.uhl-tr.nhs.uk [email protected] asp?hid=1 www.nuffieldhospitals.org.uk/az_hospital_home. [email protected] www.uhl-tr.nhs.uk [email protected] www.uhl-tr.nhs.uk [email protected] leicester.as www.bupahospitals.co.uk/leicester/hospital_ [email protected] As above As above patient-advice-liaison-service-pals www.uhl-tr.nhs.uk/patients/support-and-advice/ [email protected] and_public_information/pals S

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61 Part F - Health F_H.indd 62 62 Part F - Health needs andassistthemtoobtainlocal community whohavesocialorspecial topeopleinthe in providingsupport Council. Theyplayanessentialrole ofLeicestershireCounty part important isan The AdultSocialCareService Service Adult SocialCare Coalville. Loughborough, MeltonMowbrayand Wigston, Hinckley, Market Harborough, There areSocialCareofficesinSouth they lookafter. andbreaksawayfromtheperson support people theycangivepracticalhelp, For peoplewhocareforolderordisabled use ithere. inEurope,youcanstill another country parking, althoughifyouhaveonefrom They canprovidebluebadgesfordisabled personal care(gettingup,washingetc). frames, hearingaidsetc)andhelpwith practical helpandequipment(walking toliveindependently,support including people whomaybeinneed,theycangive For anyonewithadisabilityandolder services. Charnwood (Pennine House) Social Careoffices Leicestershire CareOnLine hours) Emergency DutyTeam (outof Adult SocialCareService (Leicestershire) Adult SocialCareService Organisation Harborough (Brooklands) Coalville (HighStreet) Phone Number 465331 01858 275200 01530 266641 01509 7538 0116 305 1606 0116 255 7404 0116 305 South Wigston (BassettStreet) Melton (CountyBuildings) Hinckley (UpperBondStreet) www.leicscareonline.org.uk [email protected] [email protected] [email protected] Email/Website as www.leicester.gov.uk/health-social-care. 252 7000 contact LeicesterCityCouncilon arrangements. For information further The CityofLeicesterhasseparate matters. information onavarietyofsocialcare CareOnLine’ whichisausefulsourceof Council websitecalled‘Leicestershire People) thereisaLeicestershireCounty As mentionedinaprevioussection(Older contact_us_local_offices.ht general_information/contact_info/ss_ www.leics.gov.uk/index/social_services/ For information, further clickon ViewGold.asp?ID=487 website Council on p . For Rutland, contactRutland County www.rutland.gov.uk/pp/Gold/ orseethewebsite 01572 722577 k / k 8 . k m orseetheir 0116 2787111 01664 564698 01455 636964

http:// 0116 20/11/2008 13:11:54 F_H.indd 63 schizophrenia anddementia. include stress,anxiety, depression, their lifetime.Forms ofmentalillness have someformofmentalillnessduring About oneinfourpeoplethiscountry with MentalillHealth forPeopleServices other forms of support, includingadvocacy.other formsofsupport, www.lampdirect.org.u websiteat and ontheLAMP index/social_services/mental_health.ht Council websiteat available fromtheLeicestershireCounty Information onMentalHealthisalso their websiteat NHS Trust directlyorbylookingon contacting theLeicestershirePartnership Information canbefoundeitherby also available. andout-patientclinicsare patient services mostly treatedinthecommunity, butin- therapists andsocialworkers. Patients are include aconsultantpsychiatrist,nurses, older peoplethroughteams.Theteams Trust foradultsand providesservices The LeicestershirePartnership NHS what treatmentthepersonneeds. for anassessmentwhichhelpstodecide go toseeyourdoctor. Theymayarrange contact theTrust on – yours,afriend’sorrelative’s,youcan any concernsaboutmentalhealthmatters Leicestershire andRutland. Ifyouhave inLeicester,Learning Disabilityservices Trust providesMentalHealthand The LeicestershirePartnership NHS www.leicspt.nhs.u www.leics.gov.uk/ 0116 2256000 k . LAMP alsooffers . LAMP

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focuses onmentalhealthforBME Age Concernalsohostsaprojectthat you todothis). local branch(thephonebookwillalsohelp www.samaritans.org Call anybody whoissuicidalordespairing. overthephoneto emotional support The Samaritansprovideconfidential The Samaritans WorkerServices on the ChildandAdolescentMentalHealth be contactedon offices inLeicester. TheSeniorofficercan and improvingwellbeing’)arebasedin Development Project (‘reducinginequality communities. TheBMECommunity contacted byringing health. CAMHSinLeicestercanbe difficulties orsufferingfrommentalill experiencing emotionalorbehavioural forchildrenandyoungpeople services (CAMHS)providearangeof Services The ChildandAdolescentMentalHealth usersandtheircarers. service African, andAsian African-Carribbean other things)butwithaspecificfocuson provides mentalhealthadvocacy(amongst Akwaaba Ayeh ( 08457 90 www.akwaabaayeh.com 0116 2046440 0116 2237367 / 0116 2252900 tofindyournearest , orvisitthewebsite and . . / ). 10/12/2008 09:57:50

63 Part F - Health F_H.indd 64 64 Part F - Health Barnardo’s CareFree Project. and the to carers.AmongtheseareCLASP organisations thatofferadviceandsupport on theInternetandanumberofvoluntary information. Thereisalotofinformation either theCountyorCityCouncilformore at Contact theAdultSocialCareService availableifyouareacarer.is support beoverlooked.own needscanoften There theneedsofothers,their looking after carers canspendmostoftheirtime or disability, thenyouareacarer. As neighbour becauseoftheirage,sickness arelative,friendor If youarelookingafter Carers Support in yourfamily, contactAddaction-(see as druguse,oraboutafriend,someone If youareconcernedaboutalcoholaswell interpreter, therewillbeoneavailable. different languages,soshouldyouneedan from amobile.FRANKrecognises120 landlines, butitwillcostyouifcall on impairments youcantextphoneFRANK 776600 The mainHelplinenumberis drug usersandtheirfamiliesfriends. gives freeinformationandadvicefor The NationalDrugsHelpline(FRANK) Help forDrugUsers index.asp?pgid=1741 website. Clickon be foundontheLeicesterCityCouncil is New Walk andthetelephonenumber City Centre.TheCentre’saddressis96 There isaDrugsAdviceCentreinLeicester nicotine ordrugs. reducing orstoppingyouruseofalcohol, You canget advicefromyourGPon 0800 1690 nhs.uk pharmacists orfrom You canget helptostopsmokingfrom www.drinksense.or drinking problemsfromDrinksenseat of information. You can alsogethelpwith help andadvice.Theirwebsitehasloads opposite pagefordetails)confidential 0116 2229555 0800 9178765 / . ThefreeNHSSmokingHelplineis , thoughforpeoplewithhearing

www.leicester.gov.uk/ . g . Informationcan . Callsarefreefrom . http://gosmokefree. 2 . 0800 20/11/2008 13:11:59 F_H.indd 65 Contraception’ ontheirwebsite( There isapageon‘Sexual Healthand available throughoutthe City andCounty. Alternatively, is theConnexionsService on theirwebsite( 023 contacted ontheirHelpline( Centre inLeicestershire,Brookcanstillbe young people.ThoughthereisnotaBrook advice onsexualhealthspecificallyto that providesfreeconfidentialhelpand sectororganisation Brook isavoluntary Sex AdviceforYoung People Contraception Pregnancy and Sexual Health, Samaritans National DrugsHelpline‘Frank’ Leicester, Leicestershire &Rutland DAAT Leicester Centre for Ethnic Health Research health Project) (LeicestershireActionforMental LAMP Go Smoke Free (NHS) Drinksense Community LegalAdvice –TheCarersCentre CLASP Barnardo’s CareFree Project Refugees –forAsylumSeekers & ASSIST Service Akwaaba Ayeh –MentalHealth Addaction andOrganisations Other HealthServices Organisation ) andthereisalsousefulinformation www.brook.org.u 0800 0185 www. k 0116 2556286 helpline) 0800 1690(free 01733 555532 0845 3454 0116 2510999 0116 2867182 0116 2952400 0116 2471525 0207 2515860 Phone Number 08457 90 0800 776600 0116 2744210 0116 2954140 ). visiting them. to 14-19yearolds.Simplyenquireby free condomsandsexualhealthadvice as connexions-leics.org/sexualhealth/default. p ). Inaddition, lotsofyouthcentresgive [email protected] www.lampdirect.org.uk [email protected] http://gosmokefree.nhs.uk www.drinksense.or [email protected] www.clsdirect.org.uk www.claspthecarerscentre.org.uk [email protected] www.barnardos.org.uk/carefre [email protected] Address: 1aClydeStreet,Leicester www.akwaabaayeh.co [email protected] www.addaction.org.uk/index.htm [email protected] Email/Website www.samaritans.org.u [email protected] www.talktofrank.co [email protected] www.drugs.org.uk [email protected] www.lcehr.nhs.uk k / / g

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65 Part F - Health F_H.indd 66 66 Part F - Health Clinic isbycallingNHSDirecton You canfindoutwhereyournearest or attachedtoalocalhealthcentre. locatedatalocalhospital They areoften system. to sexualorgansandtheurinary sexual health,includingproblemsrelating are NHSrunandcaterforallaspectsof Medicine’(GUM)clinics ‘Genito-Urinary Sexual Health(GUM)Clinics 0800 9172227 to 10.00pm)onfreephone other languagesintheevenings(6.00pm Theycangiveadvicein services. support clinicsand sexual health,localservices, counselling andadviceaboutHIV, AIDS, 567123 The NationalAIDSHelpline( (STDs) andHealth Sexually Transmitted Diseases www.tradesexualhealth.com on theirwebsitebyclicking women. Further informationcanbefound men andwomenwhohavesexwith tomenwhohavesexwith and support provides information, advice,resources Leicester, LeicestershireandRutland The Trade SexualHealthProject in Trade Sexual Health hel www.condomessentialwear.co.uk/get- in Leicestershire).Clickon and thatusuallybeginswithLEifyoulive that appearsattheendofyouraddress postcode (theletter/numbercombination find yournearestclinicbyaccessing Information andAdvicewhereyoucan useful websiterelatedtoSexualHealth Association. Alternatively, thereisa 4647 p . orcontactingtheFamily Planning ) providesfreeandconfidential , asfollows:

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0845 Punjabi Hindi Gujarati Arabic Urdu Bengali Cantonese providing a range of services throughout providing arangeofservices organisation basedinLeicester, but isanindependentvoluntary (LASS) Services Leicestershire AIDSSupport French, Shona,SwahiliandLuganda. confidential andareavailableinEnglish, (0800 0967500).Callsarefreeand There isalsoanAfricanAIDSHelpline or theFamily PlanningAssociation. and freecontraceptivesfromtheirdoctor control women canobtainadviceonbirth planning) islegalintheUK.Bothmenand Contraception (alsoknownasfamily Contraception prevent disease. health, forexampleusingcondomsto role inthepromotionofpositivesexual preventativeandeducational important alsohasan affected byHIV/AIDS.LASS Leicestershire andRutland, forpeople the CityofLeicesterandCounties

Saturday Friday Thursday Wednesday Tuesday Monday Sunday 20/11/2008 13:12:03 F_H.indd 67 If youalreadyhaveafamily, youmay the UKistwo. average numberofchildrenperfamilyin of childrenyouareallowedtohave.The may. Thereisnoupperlimittothenumber afamilyintheUKyou If youwishtostart Families intheUK Abortion islegal intheUK. Abortion confidentially withyour GP (doctor). the pregnancy, youcandiscussthis If youarethinkingabout terminating canbearranged. births their babiesinhospital,thoughhome pregnancy. IntheUKwomenmostlyhave and healthylivingadviceduringyour Youthe birth. willbeofferedscans,tests regular check-upsbothbeforeandafter thatyouandyourbabyreceive important natal careisfreeintheUKanditvery a womandoctor).Antenatalandpost- soon aspossible(youcanchoosetosee If youarepregnant,visityourdoctoras pharmacy orsupermarket. pregnancy testingkitscanbeboughtata supply freepregnancytests.Alternatively, Association nearest clinic,contacttheFamily Planning visit afamilyplanningclinic.To findyour For adviceonallaspectsofpregnancy, Having aBaby 0845 3454 telephone themisfreeandthenumber their website( Community LegalAdviceorvisiting nearest immigrationadviserbyphoning immigration adviser. You canfindyour you mayneedtoseeanindependent However, rightscanbecomplicatedand have therighttobringthemUK. 0845 1228690 www.clsdirect.org.u . . Theycan k ). To care, andatleast26weeks’maternity legal righttotimeoffworkforantenatal Women whoareexpectingababyhave asp?ID=84 www.rutland.gov.uk/pp/Gold/ViewGold. asp?pgid=89 City, clickon uk/registration_offices.ht Council website.Clickon Leicestershire canbefoundontheCounty Officesin on Registration Service Information within sixweeksofthebirth. Office) Marriages andDeaths(theRegistry your babywiththeRegistrar ofBirths, When yourbabyisborn, youmustregister Moneyandworkentitlements/index.ht visit help associatedwithhavingababy, pay, paternityleave,andfinancial For adviceonmaternityleave, your employerwellinadvance. their childisborn.totell Itisimportant to twoweeks’paidpaternityleavewhen employer foratleast26weeksareentitled Fathers whohaveworked fortheir employer. how longtheyhavebeenworkingfortheir to maternitypay, butthisdependson leave. Somewomenmayalsobeentitled www.direct.gov.uk/en/Parents/ 7 . www.leicester.gov.uk/index. 2 , andforRutland, clickon m www.leics.gov. . For Leicester m . 20/11/2008 13:12:04

67 Part F - Health F_H.indd 68 68 Part F - Health things thatyoumighthave toconsider: do orwheretogoforhelp. Herearesome if you donotknowwhatto particularly arrangements canalsobehard, aspects ofdeathincludingfuneral difficult process,butcopingwithother Grieving forsomeoneis,ofcourse,a need later. whichyouwill issue adeathcertificate, the ambulance.Adoctorwillbeableto call yourdoctororring and thereisnodoctorpresent,youshould If youarewithsomeonewhentheydie Bereavement Death and Trade SexualHealth TrustNational Childbirth language service National AIDSHelplineforeign National AIDSHelpline (LASS) Services Leicestershire AidsSupport Family PlanningAssociation Connexions LincolnshireandRutland Connexions LeicesterShire Condom EssentialWear Brook Sexual Health,Pregnancy andContraception Organisation Market HarboroughConnexionsCentre South Wigston ConnexionsCentre Loughborough ConnexionsCentre Melton andSouthCharnwood Hinckley ConnexionsCentre Coalville ConnexionsCentre Connexions Centre 999 andaskfor 0800 567123 0116 2559995 0845 1228690 01572 756655 0116 2778090 01664 569966 01858 462309 01509 214002 01455 632719 01530 812231 0116 2627254 (helpline) 0800 567123 0800 0185023 Phone Number 0116 2541747 (breastfeeding) 0870 4448708 (pregnancy &birth) 0870 4448709 0800 9172227 www.lass.org.uk [email protected] www.fpa.org.u www.connexions-lincsandrutland.co.uk www.connexions-leics.or www.condomessentialwear.co.uk www.brook.org.u Email/Website www.tradesexualhealth.co [email protected] www.nctpregnancyandbabycare.co African AIDSHelpline k / k

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20/11/2008 13:12:08 F_H.indd 69 Age Concerncanalsohelp withyourwill. such astheCitizensAdviceBureauxand solicitors.htm (e.g. oryou couldlookontheInternet services) in theYellow Pages oflocal (adirectory Details oflocalsolicitorscanbefound you approach. on yourpersonalcircumstancesandwho can beexpensive,butagainthisdepends all mattersrelatingtoyourwill.Solicitors will isvalid.Solicitorscanadviseyouon and formalitiesarefollowedthatyour to ensurethatthevariouslegalprocedures ofasolicitor advisable tousetheservices You canwrite awillyourself, thoughitis according toyourwishes. be distributedbylawandthismaynot (possessions, property, moneyetc)may but ifyoudiewithoutdoingso, yourassets You arenot legally obligedtomake awill, yourdeath. andpossessionsafter property have controloverwhathappenstoyour Making awillisgoodideaasyouthen Making aWill www.solicitors.co.uk/leicestershire- l ) Voluntary organisations can call on the services oftheMuslim can callontheservices Internet. IfthedeceasedisaMuslim,you canagainbefoundonthe their services Information onfuneraldirectorsand directors canhelpyouinthisprocess. have tobeindesignatedareas.Funeral made theirownwishesknown. Burials you wishandthedeceasedmaywellhave asmuch personalise afuneralservice terms withsomeone’sdeath.You can arrangements whenyouarecomingto invaluable indealingwithallthepractical cremation. A funeraldirectorcanbe A funeralcaninvolveeitherburialor Funeral Arrangements index.asp?pgid=53 website. Clickon section onregisteringadeaththeir Leicester CityCouncilalsohasauseful registration_services (click on Leicestershire CountyCouncil’swebsite marriage anddeath)canbefoundon (forboth Details onregistrationservices be givenadeathcertificate. Once you’veregisteredthedeath,youwill the deathhasbeenreferredtoacoroner. andif limits applyinthecasesofstillbirth a person’s death,thoughdifferenttime Normally youwillhavefivedaystoregister Registration ofDeath 273 0141 uk Their websiteaddressis Burial CouncilofLeicestershire(MBCOL). / andtheirtelephonenumberis www.leics.gov.uk/reg_services/ . www.leicester.gov.uk/ 3 / . ). www.mbcol.org. 0116 20/11/2008 13:12:12

69 Part F - Health F_H.indd 70 70 Part F - Health Inheritance Tax) andalsootherfinancial (suchas if youareinheritingaproperty There maybeothermatterstoconsider (ifthereisnowill). will) or‘administrator’ (ifthereisa responsibility ofan‘executor’ the processofassetdistributionis outthedeceased’sfinancesand Sorting outaWill Carrying Bereavement Payment. concerns, suchaswhetheryoucanclaim Solicitors.co.uk Leicestershire (MBCOL) Muslim BurialCouncilof Facing Bereavement Death andBereavement Organisation Phone Number 01590 672357 0116 2730141 WhatToDoAfterADeath/index.ht Governmentcitizensandrights/Death/ clicking on to dowhensomeonediesabroad,by adeath,includingwhat to doafter You detailsofwhat canfindfurther facingbereavement.co.uk called Facing Bereavement.Clickon bereavement, thereisausefulwebsite and indeedonallissuesrelatingto For detailedinformationonthese further Email/Website www.solicitors.co.uk [email protected] www.mbcol.org.uk [email protected] www.facingbereavement.co.uk www.direct.gov.uk/en/ /

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Part G - Children and Education F_H.indd 72 72 Part G - Children and Education 1. Leaveacontactphone numberand should: If youdecidetoleaveachildalone, ontheirown.children shouldneverbeleft young overnight. Babies,toddlersandvery the ageof16shouldnotbeontheirown Childrenunder at homeunsupervised. of 13arerarelymatureenoughtoleave recommends thatchildrenundertheage Prevention ofCrueltytoChildren(NSPCC) at risk.TheNationalSocietyforthe a childaloneifdoingsoputsthe at homealone.Itisanoffencetoleave Children under16shouldnotbeleft your child. health visitorforadviceaboutcaring at homeoraclinic.You canaskthe of ageareseenregularlybyahealthvisitor Young babies andchildrenuptofiveyears www.direct.gov.uk/en/Parent about parentalresponsibilitiesat free on www.parentlineplus.org.u difficult. Adviceforparentscanbefoundat children, but sometimesfamilylifecanbe Most parentswanttodotheirbestfor children Looking after immediately. make sureyouareabletoanswerit 0808 8002222 . You canfind out k orbyphoning s .

9. Teach thembasicfirstaid. 8. Givethemsomebasicrulesaboutwhat 7. Tell thechildwhattimeyouwillreturn, 6. Leaveclearinstructionsaboutwhatto 5. Make sure potentiallydangerousobjects 4. Explaintothechildhowstaysafe, 3. Ifyouareusingamobilephone,ensure 2. Make sure thechildknowshowto information onwhatischild protectionand on childprotection, includingdetailed information important includes somevery Leicestershire CountyCouncil’s website confident, healthyandhappyadults. means helpingchildrentogrowupinto from allformsofabuseorneglect.Italso Child protectionmeansprotectingchildren contact withchildrenandyoungpeople. working foranyorganisationwhichhas relative, childminder, teacherordoctor– You couldbeaneighbour, friend,parent, business. child protection, iseverybody’s country. Thesafetyandwelfareofchildren, sexually isunacceptableandillegalinthis Abusing childrenphysically, emotionallyor Child Protection See thesectiononchildcare 10. Make suretheyarehappytobeleft «« away. they canandcannotdowhileyouare and donotbelate. do inanemergency. are outofreach. e.g. notopeningthedoortostrangers. power. there issufficientcreditandbattery make aphone call. a childminder. alone –iftheyarenot,youshouldget page

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in Part C. 20/11/2008 13:12:19 F_H.indd 73 under theageof16whohaverun Project inLeicesterhelpsyoungpeople The Barnardo’sSafe4UYoung Runaway business.ht at_risk/child_protection_everybodys_ services/children_young_people/children_ click on: abuse, andwheretogoforhelp.Please website addressis day, dayoftheyear. every TheChildline under 18withanyproblem–24hoursa confidential counsellingforanychild be difficulttogetananswer. Itoffers busyand itcan butisoften support, in troubleordanger. Itprovidesexcellent helpline forchildrenandyoungpeople Childline isafreenationaltelephone in troubleordanger – Helplineforchildren Childline (08001111) www.nspcc.org.u 800 5000 protection helpline.Thenumberis The NSPCCalsohasanationalchild a helplinenumber( website ( sexual abuse.Theyhaveaninformative specifically topreventbullyingandchild Kidscape isanationalcharityestablished is freetocall.Phone Leicestershire andRutland. Theirhelpline TheycoverLeicester,forms ofsupport. advice, guidance,mediationandother away fromhomeorcare,byproviding www.kidscape.org.uk www.leics.gov.uk/index/social_ . Theirwebsiteaddressis m .

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(telephone and EnterpriseCollegeinGreatCasterton, Centre inRutlandBusiness –atCasterton programmeandChildren’sa SureStart based inLoughborough).Thereisalso well asinCharnwoodtheCounty(all oftheCityLeicester,in variousparts as There areschemesandChildren’s Centres ( national numberforinformation is awebsite( childcare, There health and family support. child. Itbringstogetherearlyeducation, inlifeforevery for ensuringthebeststart isthegovernmentprogramme Sure Start Centre Information Children’sSure Start 0870 0002288 01780 762168 www.surestart.gov.u ). ).

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73 Part G - Children and Education F_H.indd 74 74 Part G - Children and Education can bere-usedbyothers. Some schoolscollectuseduniformswhich costs andwiththeofschoolmeals. on lowincomescangethelpwiththese wear.school uniformandsports Parents However, parentshavetopayforany attend school.Stateeducationisfree. the lawrequiresthatheorshemust If yourchildisagedbetween5and16, School Education (County) Loughborough East (City) WestLeicester North Highfields (City) (County) Greenhill &Woodthorpe (City) Gilmorton Eyres Monsell& Cobden Centre(County) Fields (City) Braunstone &Rowley Belgrave (City) Children’sSure Start Centres 0116 2914604 01509 568633 0116 2954550 0116 2488100 0116 2658049 0116 2252200 01509 237267 0116 2550525 Warren Hills(County) Thurnby Lodge(City) St Matthews(City) Shelthorpe (County) Saffron (City) &Humberstone(City) Northfields Woodgate (City) Newfoundpool, BedeIsland& New Parks &BraunstoneFrith (City) Pupils doatestattheendofeachKey which isdividedintofive Key Stages. Pupils followtheNationalCurriculum although thereishelpwithchildcarecosts which cansometimesbequiteexpensive You mayhave topayforthisservice, provide arangeofdaytimeactivities. which receive otherchildcareservices school,or age of5)canattendnursery Children underschoolage(underthe important. very Stage. Thesetestsareconsideredtobe 0870 0002288 0116 2924590 0116 2426370 01509 264876 0116 2832335 0116 2924580 0870 0002288 0116 2314418 20/11/2008 13:12:26 F_H.indd 75 details onsomefreechildcare),seePart C, about childrenunderschoolage(including ChildcareLink. For information further (FIS).YouService canalsogetadvicevia guidance contacttheFamily Information Credit. For moreinformation, adviceand element oftheWorking Families Tax for eligibleparentsfromtheChildcare arrangements inplaceat all schools. and fromschool,there aresecurity young childrentobeaccompanied to For safetyreasons,schoolsexpect May. holidays, usuallyinOctober, Februaryand at ChristmasandEaster, withhalfterm break inthesummerand2weekseach one fromEastertoJuly. Thereisa6week Christmas toEaster(inMarchorApril)and to Christmas(inDecember),onefrom and has3terms–onefromSeptember inSeptember,The schoolyearstarts schools areavailable. respective LocalAuthority. Listsofthese Leicestershire aremaintainedbythe The majorityofschoolsinLeicesterand to becalledtheEducationDepartment. oftheCountyCouncil,andused is part Children andYoung People’s This Service. County ofLeicestershirearerunbythe the cityofLeicester. Mostschoolsinthe school inmosttowns.Thereareboth school inmanyvillages,andasecondary Catholic, Islamic).Thereisaprimary faith schools(ChurchofEngland,Roman of two. Therearedifferenttypesofschool, Occasionally therearethreetiersinstead (11to16or18)schools. secondary (ages5to11)and up intoprimary Most stateschoolsintheUKaredivided «« page

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. at school choice,andexclusionfrom involved intheschool,bullying,discipline, get adviceonthecurriculum,howto Local Authority. However, youcanalso be availablethroughschoolsandthe concerning yourchildren’s educationwill All theinformationthatyouwillneed these difficulties. policies andproceduresfordealingwith racism orname-calling.Schoolshave your childexperiencesthingslike bullying, you contacttheschoolimmediatelyif that experience difficulties.Itisimportant their timeatschool,butsomemay The majorityofbilingualstudentsenjoy – telephone independent ChoiceAdvice service about schooladmissions, thereisan andhelpforparents For support further of appeal. help offeralternativesorexplainyourright refused aplace,theLocalAuthoritywill about thesizeofinfantclasses.Ifyouare is full.Inparticular, therearestrictrules can refuseyourchildaplaceiftheschool many parents’requestsaspossible,butit 6684 enquiries, pleasetelephone www.leics.gov.uk/admission Alternatively, youcanapplyonlineon to giveyouaformonwhichapply. facilities, andtheschoolshouldbeable approach yourlocalschooltoviewthe Leicestershire CountyCouncil.You can in Leicestershirearemanagedby The admissionstomostschools School? How canIfinda www.parentscentre.gov.u . The Local Authority tries to agree as 0116 3052097 0116305 k s . For all oremail . 20/11/2008 13:12:27

75 Part G - Children and Education F_H.indd 76 76 Part G - Children and Education [email protected] If youwanttotalkthe school aboutyour maybeabletohelpyoufind one. Service school. TheChildrenand Young People’s need aninterpreterwhenyouvisitthe If youspeaklittleornoEnglish,may English? do notspeakgood What canIdoif www.parentlineplus.org.u parents. Theirwebsiteaddressis byparents,for services, flexible support family memberorfriend.Theyofferfree, child, whethermother, father, grandparent, toanyoneparentinga general support Parentline Plusisacharitywhichoffers uk/admission website andclickon Rutland, gototheRutland CountyCouncil For informationaboutschooladmissions in learning/about-schools/school-admission your-council--services/education--lifelong- website andclickon in LeicesterCity, gototheCityCouncil For informationaboutschooladmissions to_school/emass.ht www.leics.gov.uk/index/education/going_ (EMASS).Goto Service Support help fromtheEthnicMinorityAchievement gain adviceonhowtogoaboutaccessing help.Theschoolcan recommend further assessment oftheirneedsandmay their school.Theschoolwillmake an inlearningEnglishfrom extra support to theirhomelanguagemayreceive Pupils whospeakEnglishinaddition s . m www.rutland.gov. www.leicester.gov.uk/ .

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k . s . If youwouldlike tolearnEnglishwithyour Family Learning English. teacher helpingchildrenwhoarelearning Language (EAL)willworkwiththeclass specialising inEnglishasanAdditional others intheirclass.Sometimesateacher they candothesamelessonsas toensure support receives thenecessary forexample,thatyourchild is important, talk toaboutanyproblemsorworries.It with specialresponsibilitywhoyoucan Your child’sschoolmayhaveateacher acting asyourinterpreter. child, itcanbeawkwardifyourchildis for Family Learning. Council (ifyouareaCityresident)andask you liveintheCounty)orLeicesterCity contact LeicestershireCountyCouncil(if there arefreecoursesavailable.Just help yourchildrenwiththeirschoolwork, children orfindoutwaysinwhichyoucan 20/11/2008 13:12:33 F_H.indd 77 education_needs.ht www.leics.gov.uk/index/education/special_ guide_to_education_section8.ht to_education/guide_to_primary_education/ education/going_to_school/your_guides_ Click oneither: Education Needs(SEN). has alotofinformationonSpecial Leicestershire CountyCouncil’swebsite the classorinasmallergroup. those withlearningdifficultieseitherwithin educational needsstaffwhocansupport schoolshavespecial Most secondary (SENCO). Educational NeedsCo-ordinator special educationalneedscalledaSpecial responsibilityfor teacher withparticular that theyneed.Allschoolswillhavea sure thatchildrenhaveanyspecialhelp tomake works closelywithotherservices The ChildrenandYoung People’s Service school. will begivenextrahelpinamainstream problems. Whereverpossible,yourchild a learningdifficulty, orpsychological special needs’suchasaphysicaldisability, There ishelpavailableforchildrenwith attention? or needsspecial child hasadisability What happensifmy www.leics.gov.uk/index/ m . m ; or school Involvement withthe viewgold.asp?id=55 Click on: go totheRutland CountyCouncilwebsite. For theequivalentinformationinRutland, about-us/lea-service services/education--lifelong-learning/ www.leicester.gov.uk/your-council-- City Councilcanbefoundbyclickingon: The equivalentinformationfromLeicester your child’sprogress,safety andconduct. contact betweenyouand theschoolabout in theirchild’seducation, sotherewillbe Parents areexpectedtotake anactiverole Association (PTA). classroom, orbyjoiningtheParent Teacher the school,e.g.asaparenthelperin foryoutogetinvolvedin opportunities You willalsofindthattherearemany progress thattheirchildismaking. sure thattheparentfullyunderstands evenings andthattheteacherwillmake this meansthatparentswillattendopen parents tohelpachildlearn. For example, with how teacherswillworkinpartnership which theschoolwillcommunicate,and school agreementdescribesthewayin that itisrecommendedyousign. Ahome- have awrittenhome-schoolagreement school workswithparents.Mostschools evenings, consultations,andhowthe good ideatoasktheschoolaboutopen school,itisa When yourchildstarts www.rutland.gov.uk/pp/gold/ s 3 . . 20/11/2008 13:12:36

77 Part G - Children and Education F_H.indd 78 78 Part G - Children and Education advice andguidanceona rangeofother Connexions canalsogive information, learning difficultiesand/or disabilities). to 19(andup25foryoung peoplewith foryoungpeopleaged13 service support help you.Connexionsisalocaladviceand Connexions LeicesterShirewillbeableto be eligibleforwork-basedlearningaswell. if youwishtocontinuestudying.You may of 19theremightbesomefeespayable theage College (LeicesterCityonly).After Further EducationCollegeoraSixthForm provide educationfor16-19yearolds,a classes. You couldstudyataschoolifthey (English forSpeakers ofOtherLanguages) entitled tofreeeducation, andfreeESOL Between theagesof16and19youare 16 to19 Young People aged (LSC), orthroughyourlocallibrary. through theLearningandSkillsCouncil your localFurther EducationCollege, You canfindoutaboutESOLclassesat at 8MeltonRoad inOakham. telephone connexions-lincsandrutland.co.uk in Rutland, go totheirwebsite( For informationontheConnexionsservice connexions-leics.or Connexions ontheirwebsiteat sex. You canfinddetailsofhowtocontact money, housing,yourrights,healthand things suchasjobs,careers,benefits, The contactnumberis community_activities/youthservice.ht on Council orlookontheirwebsite. Click the Youth atLeicestershire County Service Alternatively, Jitty’. ‘The youcouldcontact clubs andcentres.Thesearealllistedon Young welcome atyouth peoplearevery month. 20,000 visitsevery popular.is very Itnowreceivesaround people throughachatforum.Thesite and tomake contactwithotheryoung to talkaboutthingsthatmatterthem and isalsoagreatmeansforyoungpeople people, thesitehasloadsofinformation com Jitty’ website called‘The andfundedayoungperson’ssupported Leicestershire CountyCouncilhas advise you. then visitConnexions,whowillbeableto apply ifyouareastudentthere.Ifnot, college orschoolmaybeabletohelpyou If youwanttogouniversity, yourlocal www.leics.gov.uk/index/education/ . Createdbyyoungpeoplefor 01572 756655 g . 0116 3056631 www.thejitty. . Theirofficeis www. www. / ) or m . . 20/11/2008 13:12:44 F_H.indd 79 bisexual, transgenderedorquestioning for youngpeoplewhoarelesbian, gay, Leicester runsFirst Out,ayouthclub The LesbianGayBisexualCentrein communities, andfindsupport. intheir more confidentandcomfortable for youngpeopletomeetothers,become Youth clubs/centresareafantasticway www.llgbc.co co 0116 2547412 informationcontacttheCentreon further a newyouthgroupinLoughborough.For a Wednesday eveningandisalsotolaunch meets at Wigston Young People’s Centre on The CentrealsorunsChoiceCafé,which Thursday evening. their sexuality. ItmeetsattheCentreona m . TheCentre’swebsiteaddressis m . oremail

info@llgbc. several yearsinsomecases.You needto though thispaymentmaybephasedover 0 468 6.00 pm.Thenumbertocallis is openMondaytoFriday from8.30amto Unitwhich also haveaCustomerService website addressis higher educationareprocessed.Their which applicationsforuniversityand UCAS isthecentralorganisationthrough requirements. are likely to meettheentry You canapplytouniversityifyoumeetor Employment Training and Adult Education, 20 orover. information abouttrainingforpeopleaged colleges. NextStepcanprovidemore libraries or schools, or at Further Education adult educationincommunitycentres, courses indifferentplaces–forexample, your levelofqualification). You canattend some vocationalcourses(dependingon normally havetopayforbasicskillsor most classesafeeispayable.You willnot These classesaresubsidised,butfor City, andatFurther Educationcolleges. County ofLeicestershireandLeicester inboththe the AdultLearningService there arelocalclassesavailablethrough or intermediatelevel(notuniversity), For adultswhowishtolearnatabasic will havetopayandwhen. circumstances,andwhatyou particular carefullywhatappliesinyour check very . You arelikely tohave topayfees, www.ucas.ac.uk 0871 468 / . They 20/11/2008 13:12:45

79 Part G - Children and Education F_H.indd 80 80 Part G - Children and Education feel moreconfidentatworkandinthe good Englishlanguageskillswillhelpyou more thanthosewhoarenot.Having are fluentinEnglishearnsignificantly evidence tosuggestthatmigrantswho will helpyousettleintotheUK.Thereis Improving yourEnglishlanguageskills Learning English taking thecitizenshipexam. language trainingisalsousefulforpeople your employerorotherproviders.English ‘ESOL forwork’andmaybeofferedby the workplace.Thesecoursesarecalled courses emphasiseEnglishlanguagefor for Speakers ofOtherLanguages.Some called ESOL,whichstandsforEnglish locally. Sometimesthesecoursesare There areEnglishlanguagecourses career prospects. healthandwellbeingaswell family’s community. Itwillalsohelpyourand gained inyourowncountry. You can do notunderstandqualificationsyou You mayfind thatpeopleinthiscountry Qualifications a weektogoclasses. may allowyoutotake acoupleofhoursoff the centresoratyourplaceofwork.They English classesforyou,whetheratoneof income). Your employermayarrange which maybefree(dependingonyour colleges, forexample,runEnglishclasses, andFurther Education learning services are manyplacesthatrunclasses.Adult your Englishwhileyouarehere,there If youwanttolearnEnglish,orimprove would like anindividualassessmentof arefree. However, service advisory ifyou Responses togeneralenquiriesandan qualifications withatranslationinEnglish. You willneed tosendevidenceofyour can tellyouwhattheyareequivalentto. your qualificationstoBritishones,and Information Centre,whowillcompare contact theNationalAcademicRecognition your qualifications(whichresults in aletterofcomparability), there isasmallcharge. 20/11/2008 13:12:48 F_H.indd 81 A mobile library service covers 360other service A mobilelibrary major townandvillageinLeicestershire. are librariesinLeicesterandevery than English),andjoininactivities.There newspapers (someinlanguagesother information, useacomputer, study, read books, music,DVD’sandCD’s,lookup Libraries areplaceswhereyoucanborrow Libraries address. will postyourcardtothis The library address (e.g.theplacewhereyouwork). a fixedaddress,theymayaccepthost name andaddress.Ifyoudonothave usually askstoseeproofofyour library Anyone canapplyforacard,butthe identity ifyouwishtousetheInternet. to borrowbooks.Italsoactsasproofof cardwhichyoucanthenusethis library to joinanduseyouwillreceivea popular.they arevery isfree Thelibrary in advanceifyouwanttousethemas with internetaccess,andit’sbesttobook will havecomputers library villages. Every also havealookattherelevantpageson email Leicestershire, phone To findoutmoreaboutlibrariesin in Englishorotherlanguages. of newbabies.Theycanarrangeforbooks project whichgivesfreebookstoparents books forchildren, andruntheBookStart to getsomeforyou.Librariesalsohave language, theyshouldbeabletoarrange forbooksinyourown your locallibrary Polish, Punjabi andUrdu.Ifyouask Libraries) inBengali,Gujarati,Hindi, leaflets (Welcome toLeicestershire alsoproducesinformation Service Library in languagesotherthanEnglish.The In Leicestershire’slibrariestherearebooks 01572 722918 is telephone numberatOakhamLibrary gold/viewgold.asp?id=56 website. Clickon can befoundontheRutland OnLine inRutland services Information onlibrary enu=of leicester.gov.uk/index.asp?pgid=2089&m section ontheirwebsite( 5448 line numberforthisofficeris communities inLeicesterCity. Thedirect tonewand developing services library who hasresponsibilityfordeveloping 7000 phone LeicesterCityCouncilon With regardstotheCityofLeicester, libraries/county_libraries.ht on the CountyCouncilwebsitebyclicking www.leics.gov.uk/index/community/ . You could also havealookatthe . TheCityCouncilemploysanofficer [email protected] f ). . www.rutnet.co.uk/pp/ 0116 3056988 http://www. 2 . Therelevant k m . You could 0116 299 .

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81 Part G - Children and Education F_H.indd 82 82 Part G - Children and Education Universities inLeicesterShire Vale ofCatmoseCollege (Oakham) Stephenson College South LeicestershireCollege WarwickshireNorth &HinckleyCollege Loughborough College Leicester College Brooksby MeltonCollege Further EducationColleges Youth Voice Ltd UCAS Sure Start Rutland AdultLearning The Prince’s Trust (EastMidlandsRegion) Parents Centre Parentline Plus NSPCC Next StepLeicestershire National AcademicRecognition InformationCentre Lesbian GayBisexualCentreLeicester Leicestershire AdultLearningService Leicester AdultandCommunityEducation Learning andSkillsCouncil(Leicestershire) Learn Direct Kidscape The Jitty(youngpeople’swebsite) Family –Leicestershire InformationService (EMASS) Service Ethnic MinorityAchievementSupport (EDSS) Service Equality andDiversitySupport Connexions LincolnshireandRutland Connexions LeicesterShire Children’s LegalCentre –RutlandChildren’s InformationService –LeicesterCity Children’s InformationService Children &Young People’s (Rutland) Services Children &Young People’s (County) Service Children &Young People’s (City) Services Childline (freephone) ChildcareLink Organisation University ofLeicester Loughborough University University–Leicester De Montfort Melton andSouthCharnwoodConnexionsCentre Market HarboroughConnexionsCentre South Wigston ConnexionsCentre Loughborough ConnexionsCentre Hinckley ConnexionsCentre Coalville ConnexionsCentre (helpline) 08451 205204 0116 2323232 0116 3056545 01509 891394 0116 2859440 01572 756655 0116 2778090 01664 569966 01858 462309 01509 214002 01455 632719 01530 812231 0116 2627254 01206 872466 01572 722577 0800 9525678 01572 722577 0116 3056631 0116 2527000 0800 1111 0800 2346346 Phone Number 0116 2522522 01509 263171 08459 454647 0116 2551551 01572 722286 01530 836136 0116 2885051 01455 251222 0845 1662950 0116 2242240 01664 850850 0116 2239177 0871 4680 0870 0002288 01572 771700 0116 2537824 0808 8002222 0808 8005000 0800 0850330 0871 3307033 0116 2547412 0116 3056387 0116 2527000 0116 2294367 0845 0194177 0800 100900 www.kidscape.org.uk www.thejitty.com [email protected] [email protected] www.edss.co.uk www.connexions-lincsandrutland.co.uk www.connexions-leics.or www.childrenslegalcentre.co [email protected] [email protected] www.rutland.gov.uk/educatio www.leics.gov.uk/index/education.ht [email protected] www.leicester.gov.uk/education-learning.as www.childline.org.u www.childcarelink.gov.u Email/Website www.le.ac.uk/external www.lboro.ac.uk www.dmu.ac.u [email protected] www.rutnet.co.uk/vcc [email protected] www.stephensoncoll.ac.uk www.slcollege.ac.uk [email protected] www.nwhc.ac.u www.loucoll.ac.u [email protected] www.leicestercollege.ac.uk [email protected] www.brooksbymelton.ac.u www.youth-voice.org www.ucas.ac.uk www.surestart.gov.u [email protected] www.princes-trust.org.u [email protected] www.parentscentre.gov.uk www.parentlineplus.org.u www.nspcc.org.u www.nextstep-leics.org.uk [email protected] www.naric.org.uk [email protected] www.llgbc.co [email protected] www.leics.gov.uk/adult_educatio [email protected] www.leicester.gov.uk/index.asp?pgid=363 [email protected] www.lsc.gov.u www.learndirect-advice.co.u m m k k

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Part H - Older People F_H.indd 84 84 Part H - Older People The treatment of the elderly population has oftheUKpopulation.to almostaquarter that by2031percentagewillincrease the overallpopulation)anditispredicted (about18%of pensioners inthecountry UK isgrowing.Thereare11million The populationofelderlypeopleinthe and mentalwell-being. to remainactiveandthatpromotephysical thatenableolderpeople providing services benefits. AgeConcernisalsoinvolvedin provide assistancewithaccessingwelfare thatwill information andadviceservices and suchashandypersonservices, support suchasdaycare,practical care services upon thelocality, butarelikely toinclude provided willvary,services depending toolderpeople.Specific range ofservices At alocallevel,AgeConcernprovides common standards,aimsandvalues. that worktogetherunderasharedsetof federation ofindependentorganisations in theUnitedKingdom.AgeConcernisa organisations workingwitholderpeople one ofthelargestrecognisablevoluntary Age Concernisaregisteredcharityand Age Concern Concern andHelptheAged. Two ofthebiggestcharitiesareAge highlighting issuesofconcern. with olderpeoplehaveincreasinglybeen andcharitiesworkingfor of reports, been thesubjectofanincreasingnumber independent AgeConcernsoperatingin Rutland. Therearealsoanumberoflocal for theCountyofLeicestershireand organisations inbothLeicesterCityand Locally, thereareAgeConcern clicking on The nationalwebsitecanbefoundby voice. powerful campaigns ontheseissuesandisa and otherorganisations/sectors.Itactively and properlyconsideredbygovernment toolderpeopleareraised of importance campaigning roleandensuresthatissues Age Concernalsohasanimportant for otherareasofinterest andconcern(for alook elderly people,soitiswell worth care facilities.Itisnotjust concernedwith loads ofinformationoncareissuesand ‘Leicestershire CareOnLine’)thatgives usefulwebsite(called developed avery Leicestershire CountyCouncilhasalso buy goodsonline. information andyoucanalsodonate ( on issuesthataffectthem.Theirwebsite disadvantaged older people and campaigns the organisationactivelyworkstohelp an internationalaswellUKremit, similar tothoseofAgeConcern. With arebroadly Help theAged’sservices Help theAged and Wigston, andSyston. Glenfield, Hinckley, Oadby Lutterworth, www.helptheaged.org.u www.ageconcern.org.uk k ) containslotsof / . 20/11/2008 13:12:57 F_H.indd 85 large list of organisations that serve older large listoforganisationsthatserve you clickon‘OlderPeople’, youwillfinda Health, Finding Work, Travel). However, if example, LearningDisability, MentalIll Help the Aged (England) District Age ConcernLutterworth& & Rutland Age ConcernLeicestershire Age ConcernLeicester Burbage Age ConcernHinckley& Age ConcernEngland Organisation Leicestershire CareOnLine 0208 7657200 0800 009966(Helpline) Phone Number 0116 3057538 0207 2781114 01455 557116 0116 2992233 0116 2220555 01455 619519 illnesses anddisabilities. organisations thatcaterforspecific people inavarietyofways.Thisincludes www.leicscareonline.org.uk [email protected] www.helptheaged.org.u [email protected] www.ageconcernleics.co [email protected] www.ageconcernleicester.or [email protected] [email protected] www.ageconcern.org.u Email/Website k k

k m / g m g k k 20/11/2008 13:12:59

85 Part H - Older People I_K.indd 86 26/11/2008 09:29:44 I_K.indd 87 Travel e r i h s r e t s e c i e L n i 26/11/2008 09:29:46

Part I - Travel in Leicestershire I_K.indd 88 88 Part I - Travel in Leicestershire transport inLeicester,transport call help. For informationaboutcommunity schemesmightbeableto transport getting around,oneofthecommunity oryouhavedifficulty your owntransport other passengers.Ifyoudonothave damage orbehaveinawaythatoffends areexpectednottocause public transport buses, trainsandareoplanes.Usersof Public inLeicestershireincludes transport Enquiries service. find outabouttrainsfrom theNational Rail Hinckley andMeltonMowbray. You can Market Harborough,Oakham(Rutland), major railwaystationsinLoughborough, well asdestinationstotheEast.Thereare Birmingham andtheWest Midlandsas TrainsCountry alsoconnectLeicesterto destinations (EastMidlandsTrains). Cross Nottingham, Sheffield,Leedsandother the mainlineroutefromLondonto Leicester Railway Stationison Trains uk/pp/service/detail.asp?id=238 in Rutland go to services 2&theme=T servicepagestheme.htm?initial=&pid=27 found on 1435 . Leicestershire services canbe . Leicestershireservices www.leicestershire.gov.uk/new_ 6 , andforinformationabout www.rutland.gov. 0116 221 7 .

the majortownsusuallyhavefrequent The mainroutesbetweenLeicesterand and arerunbymanydifferentcompanies. Bus routescovermostofLeicestershire, Buses enclosed publicspace. station platformasthisisseenan to smoke in trainsorbuses,onarail for thedurationofyourjourney. Itisillegal co.u stations oronlineat on thetrain. You canbuyrailtickets at Tickets areusuallyboughtbeforeyouget would entitleyoutocheapertickets. You mightbeeligibleforarailcardwhich duration ofyourjourney. You willneedtokeep yourticket forthe the driver, tohavetherightmoney. buttry the drivertostop.You canbuytickets from correct stopandputyourhandouttotell bus arrives.To catchabus,waitatthe long youwillbewaitingbeforethenext have electronicdisplaystellingyouhow system, whichmeansthatbusstopswill Some busroutesusethe‘startrack’ information isalsoavailableatbusstops. or touristinformationcentres.Some are availablefrombusstations,libraries www.traveline.org.uk can findoutaboutbusesfrom Traveline each day, orevenonlyoneeachway. You only haveafewbusesthatgotothem butsomeoftheremotervillages services, k . You willneedtokeep yourticket www.nationalrail. . Free timetables 10/12/2008 09:56:09 I_K.indd 89 the UK.You canfindoutaboutcoachesat across in theareatocitiesandairports frombusstations There arecoachservices services/bus_services.ht highways/public_transport/bus_train_ by clickingon Leicestershire canbefoundontheinternet Information onlocalbusesin safe. Detailsoftaxicompanies canbe and areinspectedtomake surethey are have theirratesfixedby Local Authorities, a smalllicenceplateonthe back.They customers, andmustbelicensed,showing are notallowedtodrivearoundlookingfor local taxicompanyandbookataxi.Taxis main towns.Alternatively, youcanring a ranks outsidestationsorincentralareasof share ajourney. wait intaxi Theyoften buses ortrains,unlessseveralpeople Taxis aregenerallymoreexpensivethan Taxis London LutonandStansted. are relativelycloseincludingBirmingham, major nationalandinternationalairports andBratislava(Slovakia).Other (Hungary) (Bulgaria), Riga(Latvia),Budapest Republic), Plovdiv, BourgasandVarna and Wroclaw (Poland), Prague (Czech Warsaw, Krakow, Poznan, Gdansk,Lodz afield. Europeandestinationsinclude destinations inEuropeandwider other UKdestinationsaswellmany Leicester). You canflyfromhereto Leicestershire (about20milesfrom Westnear CastleDoningtoninNorth issituated East MidlandsAirport Areoplanes www.nationalexpress.co www.leics.gov.uk/index/ m m . . advertising boards. advertising found inthetelephonedirectory, oron book shops. maps atmostpetrolstationsaswell roads arecalledBroads.You canbuyroad A6 andA46inLeicestershire).Lessmajor towns arecalledAroads(forexamplethe West).the North Roads whichlinkmajor connect totheM6andBirmingham andto andtheM69(toCoventry North) to boththeM1(LondonLeedsand country; forexampleLeicesterconnects linkdifferentareasofthe motorways in theUK( section on‘InformationaboutDriving’ the localpaper, oratcardealers.Seethe To buyneworsecondhandcarslookin Cars pa ge 91 »» ). IntheUK, 26/11/2008 09:29:58

89 Part I - Travel in Leicestershire I_K.indd 90 90 Part I - Travel in Leicestershire Information onhowtopay willbeincluded which youshouldpayas soon asyoucan. will getaparkingticket. Thisisafine, live there.Ifyouareparked illegally, you forpeoplewho parking spacesreserved park thereatall.Someroadshavemarked (double yellowlines)thenyoushouldnot sign nearby. Ifthereare2yellowlines should beexplainedonasmallyellow there arerestrictionsonparking.These lines marked onthesideofroad, On streetswheretherearesingleyellow are stuck,butnotallcarparkshavethem. were there.Attendantscanhelpyouif when youleavefortheamountoftime in othersyouaregivenaticket, andpay car for(Pay andDisplaycarparks), amount oftimeyouexpecttoparkyour some carparksyoubuyaticket forthe machines whereyoucanbuyaticket. In sign withawhitePonit),therewillbe In mostcarparks(shownbyalargeblue Parking for cyclists.Thesearemarked withsigns. reflective strips.Manytownshavepaths safe whencycling,wearahelmetand cyclists safefromcars.To helpyoustay have specialcyclelaneswhichhelpkeep go toworkorshopping.Someroads Many peoplecycleforpleasureandto Cycling andWalking can appeal. have beenunjustlyfinedorclampedyou have this taken off. If you consider that you park illegally. You willhavetopayafine a clampputonwheelofyourcarifyou 14days.You goesupafter often mayhave on theticket. Theamountyoumustpay Driving’). following sectionon‘Informationabout The HighwayCodeappliestocyclists(see paths byclickingon You canfind outwheretherearecycle www.sustrans.org.u k . 26/11/2008 09:30:07 I_K.indd 91 when youcancross.Atnightandduring red personfor‘stop’andagreen Crossings withtrafficlightswillshowalit cross roadssafelyatmarked crossings. can seetrafficapproaching. You can towards oncomingtrafficsothatyou should walkatthesideofroadand along roads.Ifthereisnopavementyou Pedestrians usepavementstowalksafely countrysidecode.htm ( on theRamblers Associationwebsite u area at the activitiesandwalksavailableinyour Code,and open access,theCountryside Youcountryside. canfindoutmoreabout how youcanrespectandenjoythe Code.Thisexplains follow theCountryside youshould When usingthecountryside, the needtostickpaths. moorland, heath,andmountainwithout on commonlandandmappedareasof marked withsigns.You canwalkfreely you canusepublicfootpaths,whichare walking orcyclinginthecountryside benefit ofapersonalguide.Ifyouare are organisedwalkswhereyouhavethe indicated onmapsandguidesthere beautiful placestosee.Somewalksare in theCountyofLeicestershire,withsome forwalking There aremanyopportunities light-coloured orreflectiveclothes. the wintermonthsitisadvisabletowear www.ramblers.org.uk/info/britain/ k . The Countryside Codealsofeatures . TheCountryside www.countrysideaccess.gov. l ). Information about       Driving Therearealargenumber ofcompanies To drive on roads in the UK, your vehicle You haveto beatleast16todrivea Ifyourideamotorbike youneedtowear You mustbe atleast17yearsoldto Traffic intheUKdrivesonleft-hand cover, orsometimesboth. who offereitherinsurance orbreakdown available fromPost Offices. driving licencesaregiveninleafletD100 officer orstation. detailsabout Further If indoubtcheckwithyourlocalpolice any ofthesedocuments,donotdrive. it issafetodrive).Ifyoudonothave tosaythat ofroadworthiness (certificate must alsohaveavalidMOTcertificate and UKinsuranceforthatvehicle.It you musthaveavaliddrivinglicence must bedisplayingavalidtaxdiscand moped, andmustwearacrashhelmet. and wearaturban. a crashhelmet,unlessyouareSikh (and olderforlargervehicles). drive acarormotorcycleintheUK side oftheroad. 26/11/2008 09:30:10

91 Part I - Travel in Leicestershire I_K.indd 92 92 Part I - Travel in Leicestershire     You shouldreadtheHighwayCode, OntheDirect.Govwebsite,there Ifyoubringacarintothiscountry IfyouwanttodriveintheUKandhave local library (itisalsoavailable onlineat local library see acopyoftheHighway Codeatyour todrive.Yousigns, beforeyoustart can which givesdetailsofthe lawsandroad ht DrivingIn uk/en/Motoring/DriverLicensing/ licence. Clickon in GreatBritainonaforeign is agoodsectionondriving brought itin. tell CustomsandExcisethatyouhave will behereforalongtime,youshould drive), fromtheothercountry. Ifthecar (tosayitissafeto of roadworthiness valid tax,insuranceandacertificate from anothercountry, itmusthave EU country). up totheageof70ifyouarefroman intotheUK(or from yourdateofentry country, youcanuseitforuptoayear a validdrivinglicencefromyourhome m . G bOnAForeignLicence/index. www.direct.gov.    Ifyouhaveababyoryoungchild, passengermusthaveadesignated Every Ifaseatbeltisfittedinvehicle,itmust without thecorrectcarseat. three yearsofagecantravel inacar height isover135cm).No childunder a suitablecarseat,orseat belt(iftheir child cansitinthefrontseatwithout thinkroadsafety.gov.u at theGovernmentwebsite can findmoreadviceonchildcarseats fasten thesafetystrapscorrectly. You to showyouhowfittheseatand Try beforeyoubuyandasktheretailer seat shouldmeetthesafetystandards. your child’sheightandweight.The you shouldfitacarseatsuitablefor and illegal. than thenumberofseatsisdangerous morepeopleinavehicle seat. Carrying responsibility. old inthevehicle,thenitisdriver’s are over14.Ifthereisanunder14year be worn. Itisyourresponsibilityifyou www.highwaycode.gov.uk k . Bylaw, no / ). www. 26/11/2008 09:30:13 I_K.indd 93        Drinkingalcoholandthendrivingis Neverofferanalcoholicdrinkto Thesafestthingisnottoconsume Havetopaymuchhighercarinsurance Loseyourjob/losecar. Befinedupto£5,000. Gotoprisonfor6months. you are found guilty by a court, youwill you arefoundguiltybyacourt, serious.If penalties ifyoudosoarevery drugs, evenifthecarisnotmoving.The been drinkingalcoholorusingillegal youhave driving seatofacarafter must notattempttodriveorsitinthe seriousoffenceintheUK.Youa very someone elsewhoisdriving. driving. any alcoholatallifyouaregoingtobe costs. months. You couldalso: be bannedfromdrivingforatleast12      IntheUK,ifyoubuildup12or IntheUKitisillegaltouseahand-held Theabovementionedspeed limitsapply Therearedifferentspeedlimitsforcars You needto beawareofnational more penaltypointswithinathree- insurance. could leadtoyoupayingmoreforcar driving licence.Points onyourlicence fined andreceivepenaltypointsonyour you arecaughtdoingthiscouldbe mobile phonewhileyouaredriving.If school days. schools atthebeginning and endof good examplewouldbe20 mpharound A unless signpoststellyou otherwise. goods vehicles. towing caravans,busesandcoaches signposted, thismeansthefollowing: speed limitsintheUK.For cars,unless 402255 E uk/en/Motoring/DriverLicensing/ and pointsetc( terms ofmotoringendorsements convicted ofamotoringoffencein section onwhathappensifyouare gov.uk websiteprovidesauseful disqualified fromdriving.TheDirect. year period,youwillbeliableto    ndorsementsAndDisqualifications/D 70mphinopenareasdual 60mphinopenareassingle 30mphinbuiltupareas(e.g. carriageways andonmotorways carriageways residential andshoppingareas) 0 ) . www.direct.gov. G _ 26/11/2008 09:30:18

93 Part I - Travel in Leicestershire I_K.indd 94 94 Part I - Travel in Leicestershire  Traveline Transport –CountyCouncil Think Road Safety The HighwayCode Sustrans National Rail Enquiries (Head Office) National Express–CoachTravel HM Revenue andCustoms East MidlandsTrains East MidlandsAirport DVLA TrainsCross Country Travel inLeicestershire Ifyouhaveanaccident,muststop you admittheaccidentwasyourfault, other peoplemaycrashintothem.If cars areinadangerouspositionwhere the policeifsomeoneisinjuredor acting ontheirbehalf. You mustcall all theotherdriversinvolvedoranyone the nameofyourinsurancecompanyto and giveyournameaddress who wasresponsiblefortheaccident. insurance companytodecideforitself pay. Itmaybeadvisabletowaitforthe the insurancecompanymayrefuseto 0870 2002233 (Roadline) 0800 6203 0845 1130065 08457 484950 08705 808080 0845 0109000 08457 125678 0871 9199000 0870 0100084 thinkroadsafety.gov.u driving orapassenger, goto safety, whetheryouarewalking,cycling, For generalinformationaboutroad direct.gov.uk/en/index.ht or indeedtheDirect.Govwebsite( (specifically Vehicle website LicensingAuthority(DVLA) in theUK,pleaselookatDrivingand For informationaboutdriving important www.crosscountrytrains.co.u www.traveline.org.uk/index.ht www.leics.gov.uk/index/highways.ht [email protected] www.thinkroadsafety.gov.uk [email protected] www.highwaycode.gov.uk www.sustrans.org.u [email protected] www.nationalrail.co.uk www.nationalexpress.com/home/hp.cf www.hmrc.gov.u www.midlandmainline.com/EMTrain [email protected] www.eastmidlandsairport.com/cms/1/home.htm [email protected] www.dvla.gov.uk [email protected] www.dvla.gov.uk/drivers.asp k / k k k

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Part J - Leisure in Leicestershire I_K.indd 96 96 Part J - Leisure in Leicestershire crags, heathlandandbuildings withwalls the mostdistinctivelandscape ofgranite Forest ofthecountyprovides inthe north the NationalForest website.Charnwood as Conkers andSnibstoncanbefoundon More detailsonForest attractionssuch the environmentandlocalcommunities. for thebenefitofwildlife, countryside Leicestershire istransformingthe National Forest innorth-western environmental interest.Thedeveloping Towns haveawealthofculturaland and The Leicestershirecountryside andotheractivities. for sports galleries, andtherearemanylocalclubs venuesandart pools, museums,concert such asleisurecentres,swimming Towns facilities andarts havesports often and naturalenvironmentofthearea. relax, andunderstandthehistory, culture activities canhelpyoutomeetpeople, Taking culturaloroutdoor insports, part Leisure Activities Town Parks. lively markets, Museums,Theatresand an immenserangeofhistoric buildings, website. Within theTowns andVillages are maps areincludedontheCountyCouncil information onthisnetworkandarangeof you canwalk,cycleorhorseride).More a footpathandblueforbridleayswhere clearly waymarked witharrows(Yellow for kms) networkofRightsWay. Theseare can usetheextensive(3,000 countryside Those keen toexplorethewider Burrough HillnearmeltonMowbray. Foxton LocksnearMarket Harboroughand Zoo andBurbageCommonnearHinckley, Leicester; Battlefield, Bosworth Twycross include Watermead Park, Country near attractions Other majorcountryside landscape. Beacon Hillaregoodexamplesofthis ParksCountry suchasBradgateand of graniteandroofsSwithlandslate. 26/11/2008 09:30:24 I_K.indd 97 festivals and other forms of entertainment, festivals andotherformsofentertainment, details onrestaurants,pubsandclubs, information onallofthese,aswell The GoLeicestershirewebsitecontains inLeicesterCity.opportunities City Councilwebsiteforvenuesandleisure ofcallforinformation,first port asisthe The CountyCouncilwebsiteisauseful when youcanmeetother people.Many a rangeofactivitiesandare alsoplaces places ofworship.These centres provide groups. Thelattermaybe attachedto ethnicorfaith particular centres serving Loughborough therearealsocommunity towns andvillages.InLeicester neighbourhoods and,inthecountryside, There aremanycommunitycentresserving Community Facilities City asinalltheCountytowns,youwill junctions. However, ofthe inotherparts city neartotheM1andM69motorway popular shoppingoutletontheedgeof of theCity, whilstFosse Park remainsa Highcross ShoppingCentreisintheheart popularforshopping.The particularly Unsurprisingly, theCityofLeicesteris shopping centresandopportunities. ofMeltonMowbray),and the outskirts (including Twin Lakes, athemeparkon activities andvenuesforchildren National Trust The NationalForest Leicester-Shire &Rutland Sport Go Leicestershire Environment Agency Organisation 0870 4584000 01283 551211 01509 226745 0906 2941113 08708 506506 Phone Number of informationonleisureoutletsand usefulsource Libraries arealsoavery uk/subjects/fis details visit they cannotusecrayfishasbait. For full Wales before16thJuneeachyear, and water allsalmoncaughtinEnglandand For example,anglersmustreturntothe are manybylaws(rules)regardingfishing. this permissionmustbeinwriting).There from thelake orriverowner(inScotland Fishing requires alicence,andpermission catering foravarietyoftastes. as smallerstoresandsmallboutiques find majorHighStreetstoresaswell community languages. communities.Someuse particular and websitesgearedtowardsserving newspapers, newssheets,radiostations for localcommunities.Therearealso oftheiractivities Stage programmeaspart Centre eventsthroughtheCounty’s arts Village Hallsregularlypromoteprofessional the librariessectionon Foropportunities. contact information see www.nationaltrust.org.uk/main [email protected] www.nationalforest.or [email protected] www.lrsport.org [email protected] www.goleicestershire.com www.environment-agency.gov.u E mail/Website www.environment-agency.gov. / h

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97 Part J - Leisure in Leicestershire I_K.indd 98 98 Part J - Leisure in Leicestershire situated inOadby, holdsanumberof and ahighprofile.Leicester Racecourse, Basketball regularly attractingbigcrowds Cricket ClubandLeicesterRiders Country Tigers Rugby Union, Leicestershire Leicester CityFootball Club,Leicester ispopular, Spectatorsport sports. with Leicestershire ishometomanydifferent Sports County. inthe popular destinationsformotorsport ParkMallory andDoningtonPark areboth throughout thecourseofseason, and both FlatandNationalHuntmeetings Hermitage LeisureCentre Harborough LeisureCentre Centre Fleckney SportsandLeisure Evington Pool(Leicester) Course Enderby LeisureCentre&Golf Centre (Leicester) Cossington StreetSports (Leicester) Braunstone LeisureCentre (Leicester) Aylestone LeisureCentre Other SportsClubsandFacilities Mallory Park Club Leicestershire CountyCricket Leicester Tigers RugbyUnion Leicester RidersBasketball Leicester Racecourse Leicester CityFootballClub Donington Park Major SportsClubsandVenues Organisation (Ashby) Hood ParkLeisureCentre Hinckley LeisureCentre (Coalville) Phone 01530 412181 01455 610011 01530 811215 01455 200800 01858 410115 0116 2403755 0116 2995575 0116 2750234 0116 2333060 0116 2293229 0116 2333040 01455 842931 0871 2821879 0870 1283430 ext 294 0116 2661541 0116 2716515 0870 0406000 01332 810048 Number Email/Website www.nwleics.gov.uk/hoodparklc [email protected] www.slm-leisure.co.uk/centres/hinckley [email protected] www.nwleics.gov.uk/hermitagelc [email protected] www.harboroughleisurecentre.com [email protected] [email protected] www.slm-leisure.co.uk/centres/enderby www.leicester.gov.uk/sports [email protected] www.leicester.gov.uk/sports www.leicester.gov.uk/sports [email protected] www.mallorypark.co.u www.leicestershireccc.co.u [email protected] www.tigers.co.u [email protected] www.ridersbasketball.com [email protected] www.leicester-racecourse.co.u [email protected] www.lcfc.premiumtv.co.uk www.donington-park.co.u lrsport.org.u be contactedon01509226745( Partnershipphone book.TheSport can Partnership formoredetails,orlookinthe Leicester-Shire andRutland Sport DevelopmentOfficer,Sports orthe You cancontactyourLocalAuthority clubs. sports Leicestershire, andalargenumberof swimming poolsinLeicesterand There aremanyleisurecentresand k k ). k k k k k / /

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k m k k / k / m k k / k / / www. 26/11/2008 09:30:27 I_K.indd 99 Leicester City Hinckley andBosworth Harborough Charnwood Blaby Local Authority SportsDevelopment Officers Wigston SwimmingPool (Melton Mowbray) Waterfield LeisurePools (Leicester) St Matthew’s SportsHall Centre (Leicester) St Margaret’s PastureSports (Leicester) Spence StreetSportsCentre (Leicester) Southfields DriveSportsCentre Pool (Syston) South CharnwoodSwimming (Mountsorrel) Soar Valley LeisureCentre (Leicester) Saffron LaneSportsCentre (Oadby) Parklands LeisureCentre Centre Oakthorpe CommunityLeisure Oadby SwimmingPool (Leicester) New ParksLeisureCentre Centre and Theatre Melton MowbrayLeisure Measham LeisureCentre Sports Centre Markfield Communityand Lutterworth SportsCentre Loughborough LeisureCentre Centre Leicester OutdoorPursuits Leicester LeysLeisureCentre - DeMontfortUniversity John SandfordSportsCentre Huncote LeisureCentre Rutland Oadby andWigston North West Leicestershire Melton 0116 2710386 0116 2333080 01664 851111 01530 274061 01530 242240 01455 200800 01509 611080 0116 2681426 0116 2333070 0116 2506400 0116 2750246 01572 722577 0116 2572673 01530 454557 01664 502378 0116 2333056 01455 255847 01858 821284 01509 634592 0116 2727731 0116 2881758 01664 563550 0116 2221045 0116 2333095 0116 2995584 0116 2839047 0116 2640057 0116 2375267 0116 2333045 0116 2720789 01530 515087 www.leicester.gov.uk/sports [email protected] www.nwleics.gov.uk/meashamlc www.lutterworthsportcentre.com www.charnwoodleisure.com [email protected] www.lopc.co.u [email protected] www.leicester.gov.uk/sports [email protected] [email protected] [email protected] www.rutland.gov.u www.oadby-wigston.gov.u www.nwleicestershire.gov.u www.melton.gov.u www.leicester.gov.u www.hinckley-bosworth.gov.u www.harborough.gov.u www.charnwood.gov.u www.blaby.gov.u www.leisureconnection.co.uk [email protected] www.slm-leisure.co.uk/centres/waterfield www.leicester.gov.uk/sports www.leicester.gov.uk/sports [email protected] www.charnwoodleisure.com/soarvalley www.leicester.gov.uk/sports www.leisureconnection.co.uk [email protected] www.nwleics.gov.uk/community_facilities k k k

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99 Part J - Leisure in Leicestershire I_K.indd 100 100 Part J - Leisure in Leicestershire Quarter onRutlandQuarter Street. ofthenewCultural based intheheart renowned architectRafael Vinoly, andis theatre,designedbyworld state-of-the-art new isLeicester’s theatrical tastes.Curve of venuescateringfordifferentmusicaland Leicester andLeicestershirehasavariety Music andTheatre and West Endmusicals. jazz, opera,ballet,comedy, worldmusic programme regularlyincludesclassical, and nationalvenue,whosewide-ranging Hallisaleadingregional De Montfort County’s CentreStageScheme. County’s ofthe films atvillagehallvenues aspart regular screeningsofrecentandclassic Regal onKingStreet).You canalsoenjoy Loughborough andMeltonMowbray(The Leicester, tosmaller, morelocalvenuesin Leisure Park, HighcrossandtheOdeonin multi-screen complexesattheMeridian and Leicestershire,rangingfromthebig There areanumberofcinemasinLeicester Cinema Leicester ComedyFestival Music Venues inLeicester Loughborough Town Hall Leicester YMCA(theYTheatre) Leicester TheatreTrust Hall(Leicester) De Montfort Theatre Curve Music andTheatre Organisation Phone Number 0116 2616812 01509 231914 0116 2557066 0116 2530021 0116 2333111 0116 2423560 E www.comedy-festival.co.uk www.bbc.co.uk/leicester/music/venues/index.shtm www.loughboroughtownhall.co.uk [email protected] www.leicesterymca.co.uk/content/ytheatre.htm [email protected] www.lhtheatre.co.uk [email protected] www.demontforthall.co.u [email protected] [email protected] Holiday weekend. usually takes placeontheAugustBank increasingly highprofilerangeofbands, Sundae Festival, whichattractsan in FebruaryeachyearandtheSummer The LeicesterComedyFestival takes place comedy. also agreatvenueformusic,danceand (close toLeicesterRailway Station)is The YTheatreonEastStreetinLeicester visiting county andcity. You canfindoutmoreby andcelebrate theheritageof history Leicestershire andLeicesterthatshowthe There areover50museumsin Museums CIN www.192.com/directory.cfm/L Information canbefoundingbyclickingon mail/Website E M A www.leics.gov.uk/museums . / k k k k

/ k E IC E ST l E R/ l 26/11/2008 09:30:31 I_K.indd 101 Leicestershire, includingLeicesterSound radio stationscanalsobeheardwithin Asian Network.Anumberofindependent BBC Radio Leicester aswelltheBBC’s the CityCentre.Thevenueishometo modern buildinginStNicholasPlace The BBCinLeicesterishouseda Newspapers Radio, Television and particular issues. It is nevertheless very very issues.Itisnevertheless particular (or oppose)theGovernment’sactionson this maymeanthattheystronglysupport views –togreaterorlesserdegreesand newspapers willreflectdifferentpolitical the Government,thoughvariousnational The mediaintheUKisindependentof and modernised. Railway Station)havejustbeenrevamped in StGeorgeStreet(notfarfromLeicester Leicester Mercury. offices TheMercury’s local newspapers,thebiggestbeing Leicestershire alsohasavarietyof forecasts. This mostlyaffectslocalnewsandweather networks thatoperateoutofBirmingham. can alsopickupthegeneralMidlands However, insomeareasofthecounty, you networks willfocusontheEastMidlands. BBC andindependenttelevision(ITV) within theEastMidlandsregion, thelocal and SabrasRadio. AsLeicestershirefalls BBC World Service BBC Leicester BBC EastMidlandsToday BBC AsianNetwork BBC Media Organisation 0116 2516688 0115 9550500 0116 2016760 Phone Number www.bbc.co.uk/worldservice www.bbc.co.uk/leicester [email protected] www.bbc.co.uk/eastmidlandstoday [email protected] www.bbc.co.uk/asiannetwor www.bbc.co.uk E The BBCisprobablyoneofthemost a greatsourceofgeneralinformation. website ( are availableonline.TheBigProject the newspapersfeaturedonthiswebsite newspapers fromacrosstheworld.Allof ethnic minoritiesandalsoawiderangeof newspapers thatrelatetoanumberof Scotland, Wales Ireland, andNorthern well asnewspapersintheEnglishregions, national newspapersandagencies,as Project) thatprovideslinkstotheUK There isausefulinternetsite(TheBig not state-controlled. tomakeimportant clearthatthemediais other languages. all acrosstheworld,inEnglishand32 news, analysisandotherinformationfrom familiar toyou.Itprovidesinternational The BBCWorld maybevery Service tothepublic. services licence feefundstheBBCtoprovideits think thatthisisthecase.Your television receive criticismfrompeoplewhodon’t though thatdoesn’t meanthatitdoesn’t andhonest”, “independent, impartial media institutions.Itpridesitselfonbeing well-known andfar-reaching British mail/Website www.thebigproject.co.u k /

k / k / / k ) isalso 26/11/2008 09:30:33 101 Part J - Leisure in Leicestershire I_K.indd 102 102 Part J - Leisure in Leicestershire MATV Channel6 Loughborough Echo Leicester Sound(Radio) GroupLimited Leicester Mercury The HinckleyTimes Harborough Mail Central ITV The BigProject Sabras Radio Rutland Times Rutland andStamfordMercury Rutland IndependentOnline Melton Times (studio) 0871 6641260 01572 758888 01780 762255 01664 410041 0116 2532288 01509 232632 0116 2561300 0116 2512512 01455 891965 01858 436000 There arealsolargeshopscalledsupermarkets. existence onthesamesitesinceyear1300! largest coveredmarket inEuropeandhasbeen City Centre.Themarket thereisthe Leicester’s than thoseinshops.Thisisalsothecase produced goodswhicharesometimescheaper have regularmarkets whereyoucanbuylocally of Leicestertotownsandvillages.Some in mostLeicestershirelocations,fromtheCity You willfind shopssellingfoodandothergoods Food andShopping www.sabrasradio.co [email protected] www.rutlandtimes.co.u [email protected] www.stamfordmercury.co.u [email protected] www.rutlandindependent.co.uk/index.as www.meltonmowbraytoday.co.uk www.matv.co.u [email protected] www.leicestersound.co.uk [email protected] www.thisisleicestershire.co.uk www.hinckley-times.co.uk [email protected] www.harboroughmail.co.uk www.itvregions.com/central www.thebigproject.co.uk/news Specialist shops(sometimescalled delicatessens) orspecialistareas in supermarkets sellfoodsfrom around theworld.Onoccasions, Leicester CityCentrealsohosts k k street stallssellingfood m products fromEuropeand

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26/11/2008 09:30:38 I_K.indd 103 shops, andisusuallylabelled assuch. common insupermarkets andhealth food Vegetarian andveganfood isfairly products. of shopssellingPolish foodandother and inrecentyearsanincreasingnumber foodoutlets specialist African-Caribbean ( halalbutchersontheirwebsite of certified head officeinLeicester. Theyprovidealist halalproductsnationally)has its certifies Committee (whichmonitors,inspectsand and Loughborough.TheHalalMonitoring number ofhalalbutchersinLeicester supermarkets. Therearealsoalarge Kosher andhalalfoodissoldin Red Leicestercheeses. Melton MowbrayporkpiesandStilton Local Leicestershiredelicaciesinclude www.halalmc.co.uk / ). Therearealso public atlocalsalessometimes called Used goodsaresoldbymembers ofthe what animalsyoucankeep athome. Your LocalAuthoritycanadviseyouon livestock, andsomespeciesareprotected. regarding thetreatmentofanimalsand or keep animalsforfood.Therearelaws products fromshops,anddonothunt Most UKresidentsbuymeatanddairy shopkeeper tosellthisproduce. out ofdateanditmaybeillegalforthe it isnotagoodideatobuyfoodthat help preventfoodpoisoningandtherefore the foodshouldbeconsumed.Thisisto will belabelledwiththedatebywhich nuts, milkandgluten. Allfoodinshops presence ofpotentialallergenssuchas as salt,fatandproteincontent,the Food labelswillalsoshowdetailssuch 26/11/2008 09:30:40 103 Part J - Leisure in Leicestershire I_K.indd 104 104 Part J - Leisure in Leicestershire can findoutabouttheseatyourlocal sold andfortheprotectionofbuyers.You There arelawsregulatinghowgoods Pages phonebook. supermarkets canbefoundintheYellow goods. Detailsofwheretofindshopsand have charityshopswhichalsosellused jumble salesorcarbootsales.Mosttowns Direct ( Trading StandardsofficeoratConsumer Information aboutTrading Standardsin Halal MonitoringCommittee Consumer Direct Food andShopping Organisation www.consumerdirect.gov.u k ). Phone Number 0870 2407267 08454 040506 asp?id=249 www.rutland.gov.uk/pp/service/detail. standards.ht uk/index/community/reg_services/trading- For Leicestershire,clickon gov.uk/business/trading-standard Leicester canbefoundon 9 m , andforRutland, clickon E www.halalmc.co.uk [email protected] www.consumerdirect.gov.uk mail/Website www.leicester. www.leics.gov. g

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26/11/2008 09:30:42 I_K.indd 105 Asylum s r e k e e s 26/11/2008 09:30:43

Part K - Asylum Seekers I_K.indd 106 106 Part K - Asylum Seekers NASS (NASS). Service National AsylumSupport fromthe receiving somemeansofsupport Agency (BIA),itislikely thatyouare (ARC) fromtheBorderandImmigration received anAsylumRegistration Card If youareanasylumseeker andhave      the figureswereasfollows: directly fromNASS.AsofMarch2008, Your comes weeklyfinancialsupport orbenefits. mainstream incomesupport As anasylumseeker, youcannotclaim regulations. friend maybebreakingyour/theirtenancy accommodation youandyourfamily/ friends whoarealreadyinNASSorcouncil costs. Howeverifyoulivewithfamilyor will notbegivenassistancewithhousing you canchoosewherelivebut only) (could betermedSubsorSupport only you choosetohavefinancialsupport choose whereyouwanttolive.Howeverif Choice basiswhichmeansyoucannot This accommodationisofferedonaNo are dispersedintoNASSaccommodation. term accommodation, asylumseekers Following orshort aperiodintemporary claims toasylumarebeingassessed. and housing(ifneeded),whilsttheir seekers inthe wayoffinancialsupport NASS providehelptodestituteasylum Loneparentaged Singlepersonaged Singlepersonaged Childaged16or17 Childunder16 25 orover 18 to24

£35.66 £47.45 £41.41 £32.80     If youareanAsylumSeeker:  a newbodycalledLeicester Cityof provided bytheBritishRed Crossand are meansofsupport Other important Diocese ofLeicester‘Welcome Project’). of whomarelinked totheChurch(e.g. are alsovariousprojectsandgroups,some groups basedonnationalitydoexist.There inandaroundLeicester.support Local There areavarietyoflocalforms Support operates locally. good exampleofanationalbodythatalso organisations,isa refugees andpartner toasylumseekers,advice andsupport Refugeesupport. Action, whoprovide understand andoffersomeadvice and organisationsthatcanhelpyoufully on yourasylumclaim.Therearepeople you getapositiveornegativedecision when happen toyouandyoursupport understand theprocessandwhatmay thatyou is complex.Itimportant The asylumdecision-makingprocess Asylum Decisions Schoolagechildrenuptotheof16 You canattendsubsidisedcoursesata However, work. youcandovoluntary You canonlydopaidworkifyouhave Qualifying couples Qualifying 18 orover must attendschool. college, butnotinhighereducation. UK. beinggivenleavetoremaininthe after Permission toWork. You mayalsowork work ifyouapplyforandaregranted claim for6months.You canonlythen not hadadecisiononyourasylum

£64.96 £41.41 26/11/2008 09:30:45 I_K.indd 107 asylum seekers fromavarietyofcountries andactivitiesforyoung provides support The DreamersprojectinLoughborough both LeicesterandintheCharnwoodarea. Seeker and Refugee forumsoperatein seekers and refugees.Multi-agencyAsylum a morehospitableclimateforasylum movement workingtowardscreating ofanational whichispart Sanctuary of origin. Based atMountfieldsLodge Toc HLeicester Refugee Support (RIDA) Refugee IntegrationandDevelopment Agency Refugee andAsylumSeekers AdviceProject Refugee Action(Leicester) - EastMidlandsRegion (NASS) Service National AsylumSupport Leicester Welcome Project Leicester CityofSanctuary (Immigration reporting) East MidlandsRegional ReportingCentre Refugee (EMCARS) Support forAsylumand East MidlandsConsortium Dreamers Project (Loughborough) Branch) British Red Cross(Leicestershire&Rutland Asylum Seekers andRefugees Unit Refugees –forAsylumSeekers & ASSIST Service Organisation 0116 2528742 0116 2952400 Phone Number 0116 2756541 0116 2574000 0116 2623731 9807/8 0116 299 0116 2616200 01332 638617 0116 2487424 07716 073403 01664 502555 01509 236043 01509 267796 0845 0547171 Centre. Medical CentrenotfarfromLeicesterCity people seekingasylumattheClydeStreet (called‘ASSIST’)service specificallyfor City PrimaryCareTrust providesahealth recognised awardforitswork.Leicester members andhasreceivedanationally- Youth Centre,theprojecthasabout90 E www.leicester.gov.u [email protected] Address: 1aClydeStreet,Leicester www.toch.org.u www.refugeesupport.org.u www.lrec.org.uk/RASAP.ht www.refugee-action.org.uk ht www.leicester.anglican.org/bsr/index. www.cityofsanctuary.com [email protected] 3EG Loughborough, LeicestershireLE11 Address: 10SouthStreet, www.emcars.org.uk [email protected] www.thejitty.com/dreamers.htm [email protected] www.redcross.org.u mail/Website m k k k k k /

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k l 26/11/2008 09:30:46 107 Part K - Asylum Seekers I_K.indd 108 More Information by organisationsatalocallevel(though be communitiesthatarenotrepresented and Charnwood.Therewill,nevertheless, Equality CouncilssituatedinLeicester on suchgroups,asarethetwoRacial is ausefulorganisationforinformation Leicestershire EthnicMinorityPartnership in LeicesterandLeicestershire.The different cultures,faithsandnationalities and organisationscateringforthemany There arealargenumberoflocalgroups Information? Who canprovideMore Organisation Community inEngland) Britaintown.com (ThePolish Polish Iraqi Association Refugees International Federation ofIraqi Iraqi Iranian Association Refugees (UKBranch) International Federation ofIranian Iranian Slovak CentreintheUK Slovaks inGreatBritainandIreland) Echo magazineonline(For Czechsand Czech CentreLondon British CzechandSlovakAssociation TrustAnglo-Czechoslovak Czech/Slovak British-Bulgarian Friendship Society Bulgarian The BosnianInstitute CommunityUK Bosnia Herzegovina Bosnian UKAlbanians.org Albanian Youth Action Albanian Society ofAfghanResidents intheUK Afghanistan Directory Afghan The Race EqualityCentre Migrant Gateway Partnership (LEMP) Leicestershire EthnicMinority Charnwood Racial EqualityCouncil 0116 2999800 0845 2340708 0871 4231334 0116 2424098 01509 261651 Phone Number 07716 739085 0208 7415491 07734 704742 0208 7486682 07931 866985 07946 752534 0208 6733071 07962 964580 0208 5208801 0207 3075180 0208 9020328 0207 2788459 01273 726433 0207 2432900 0207 9765225 0207 9227901 0207 9227900 0208 9938168 [email protected] by ringing international level.Hecanbecontacted organisations, whetheratlocalornational/ information onallsuchgroupsand Council canalsobecontactedforfurther Julian HarrisonatLeicestershireCounty in thefollowinglistofcontacts. however, andsomeexamplesareincluded Organisations doexistatnationallevel, are thenewcommunitiestoarea. some are,e.g.Polish). Manyofthese www.afghana.com [email protected] www.lrec.org.uk [email protected] www.migrantgateway.e www.lemp-leics.org.u [email protected] www.charnwoodrec.or [email protected] www.britaintown.com [email protected] www.iraqicommunity.org [email protected] [email protected] www.iranianassociation.org.uk www.hambastegi.org/ifiruk/eng-page.ht [email protected] www.slovakcentre.co.uk [email protected] www.echomagazin.com [email protected] www.czechcentres.cz/london/novinky.as [email protected] www.bcsa.co.uk [email protected] www.actrust.pwp.blueyonder.co.uk www.bbfs.org.uk www.bosnia.org.uk/default.cf [email protected] [email protected] www.ukalbanians.org www.albanianyouthaction.org.uk [email protected] www.sarinuk.com/home.ht E mail/Website 0116 3057018 m / / / k / m k m / k / k m g u k / k

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m p 26/11/2008 09:30:46 I_K.indd 109 London. Thetelephonenumberforgeneral and CommonwealthOffice(FCO)in consulates isavailablefromtheForeign Countries. Afulllistofallembassies/ and EasternEuropeanUnionAccession of theembassiesnewCentral The followingisalistandcontactdetails The Zimbabwean Zimbabwe Association Zimbabwean Somali Voice Somali EyeMagazine (SAEMP) –localorganisation Somali AfroEuropeanMediaProject Somali Romanians inUK newspaper inRomanian) Diaspora Româneascã (weekly Romanian organisation Polski wymiarMeltonMowbray–local newspaper) Polish Express(weeklyPolish organisation Leicester Polish Community-local Federation ofPoles inGreatBritain Slovenia Slovak Republic Romania Poland Lithuania Latvia Hungary Estonia Czech Republic Bulgaria National E mbassy 0207 2225700 0207 3136470 0207 9379666 0870 7742700 0207 4866401 0207 3120040 0207 2013440 0207 5893428 0207 2431115 0207 5849433 0207 5849400 Phone Number 02380 845271 0207 5490355 07960 236638 0117 9525383 07944 893815 0208 9809771 07984 085135 0116 2470162 0208 7356524 0208 8022792 07706 255161 0208 9644788 0208 7411606 website ( Details arealsoavailableontheFCO enquiries attheFCOis of choice. FCO’ headingandthenselectyourcountry Profiles’‘Country itemunderthe ‘About the http://slovenia.embassyhomepage.com [email protected] www.slovakembassy.co.u [email protected] http://londra.mae.ro [email protected] www.polishembassy.org.u [email protected] http://uk.mfa.l [email protected] www.london.mfa.gov.l [email protected] www.mfa.gov.hu/emb/londo www.huemblon.org.u [email protected] www.estonia.gov.u [email protected] www.czechembassy.org.u [email protected] www.bulgarianembassy.org.u [email protected] E mail/Website www.thezimbabwean.co.u www.zimbabweassociation.org/index.htm [email protected] www.thesomalivoice.co.uk [email protected] www.somalivoice.org [email protected] www.saemp.org.uk/home.ht [email protected] www.romani.co.uk [email protected] www.diasporaro.com [email protected] www.polish.e-melton.co.u [email protected] www.polishexpress.co.uk [email protected] www.leicesterpolonia.co.uk www.zpwb.org.uk/eg/index.ph [email protected] i www.fco.gov.u t t

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More Information to people around you. The more you get Final Comments involved, meet people and make friends, We hope that you now feel more the more enjoyable your life will be here in knowledgeable about how things work our City and County. in this country. As a result, we also hope that you are more relaxed, comfortable We have tried in this document to be as and confident about your new life here. accurate as we can. However, there will Please let us know what you think about undoubtedly be errors. Things get out of this document, and indeed about your date very quickly. As a result, we will be experiences in Leicestershire and the reproducing and updating this document UK. Get in touch with Julian Harrison at at least once a year, so please let us know Leicestershire County Council (Contact if any information is wrong, so that we can details are included below). change things for the next copy.

Please also get involved, whether that be As we mentioned at the beginning, a very in your local community or more formally. warm welcome to you. We are so pleased As you will now know, there are many and honoured that you have joined our local organisations that would always be community. grateful for your support and an extra pair of hands! There are also local consultation panels, set up to receive views from the Contact community about their services, including This publication has been produced the 27 Community Forums that cover all as part of Leicestershire’s Together’s of the county, for example. Leicestershire’s Community Cohesion Framework. Voice exists at a county level. It is a For further information about both of panel of local people that are asked by these, please contact Julian Harrison at Leicestershire County Council for their Leicestershire County Council. views on a number of issues throughout the year. Information on this can be found Julian Harrison on the County Council website (www.leics. Community Planning Manager gov.uk/index/your_council/haveyoursay/ Policy Team, Chief Executive’s Department consultation_citizens_panel_voice.htm) or Leicestershire County Council you could telephone 0116 305 6096. County Hall Glenfield Another possibility is to become a Citizens Leicester LE3 8RA Reporter and be a mouthpiece as well as a messenger for your community. Citizens Tel: 0116 305 7018 Eye is a new organisation with its roots Fax: 0116 265 7271 in Leicestershire’s Black and Minority Email: [email protected] Ethnic Citizens Jury. Why not take a look at their website and see if this is an area in which you might be interested in getting involved? The website address is www.citizenseye.org/. You don’t need to join something to make a contribution to your community. You can make a real difference on an informal basis by simply helping and offering support

I_K.indd 110 26/11/2008 09:30:47