www.ecsd.net – Information for New Immigrants - Parent Resources

COMMUNITY SUPPORT SERVICES

DIRECTORY

SETTLEMENT AND FAMILY SUPPORT SERVICES

Settlement Services

ASSIST Community Services Centre Provides information, orientation and referrals related to Immigrant Services community resources, housing, transportation, social benefits, subsidy, taxation, rights and obligations, Address: 9653-105A Avenue education, employment, health care, etc. , AB T5H 0M3 Phone: 780-429-3111 Fax: 780-424-7837

Catholic Social Services Provides various settlement free services to immigrants Immigrant & Refugee Support and refugees from all cultures, ethnic origins, religions and immigration categories. Address: 8212 – 118 Avenue Variety of Services for Temporary Foreign Workers is Edmonton, AB T5B 0S3 also provided such as clarifying forms and applications, 780-424-3545 (780) 425-6627 Phone: Fax: help to learn about their new community and more...

Centre d'accueil et d'établissement du Un espace francophone à Edmonton Nord de l' - Un cadre idéal pour les nouveaux arrivants Bureau 108, 8627-91e rue, Edmonton, AB T6C 3N1 - Une communauté qui vous accueille Téléphone: 780-669-6004 - Des services en français pour vous aider Télécopieur: 780-469-3997 Courriel: [email protected]

Edmonton Mennonite Centre for Helps refugees and immigrants settle in : Newcomers • Settlement orientation and referrals • Meeting basic needs such as finding housing Address: 11713-82 Street, Edmonton, AB T5B 2V9 • Completing government forms Phone: 780-424-7709 • Assessing income needs and referrals to Email: [email protected] employment counselors

Edmonton Immigrant Service Helps newcomers overcome the stress and frustration of moving to a new city in Canada. The program helps Association (EISA) newcomers adapt to life in Edmonton by matching them with community volunteers for friendship and support and Address: Suite #201, 10720 -113 Street, Edmonton by providing various other services to help newcomers Phone: 780-474-8445 (ext.226), Fax:780-477-0883 successfully settle and integrate into Canadian society.

Welcome Centre for Immigrants Offers settlement assistance, counseling, English computer classes, citizenship classes, employment Address: Suite 200, Tower II, Millbourne Market Mall, services, weekly Job Search Workshop and more… (38 Avenue and Millwoods Road), Edmonton, AB T6K 3L6 They also offer hands on preparation Tax services for new Phone: 780-462-6924 Fax: 780-466-6594 immigrants, students and seniors during month of March- E-mail: [email protected] April every year.

Information Links

Immigration-Resources for Immigrants and Refugees New Resident Programs

Moving to Alberta Leisure Access & Ride Transit Programs Discover Canada - Study Guide Working in Alberta: A Guide for Internationally Trained and Educated Immigrants Welcome to Alberta: A Consumer Guide for Newcomers Utilities Consumer Advocate informAlberta.ca

Community Support Services Directory 1

ADULT EDUCATION

Language Instruction for Newcomers to Canada (LINC) Assessment Program

Catholic Social Services Provides English language level and/or first-language literacy assessment as needed, using the Canadian Language Assessment, Referral and Counselling Language Benchmarks (CLB) tools, and referral to LINC Centre (LARCC) language classes and/or other appropriate programs in the Address: 8212 – 118 Ave. community. Edmonton, AB T5B 0S3 All LINC students (permanent resident or convention Phone: 780-424-3545 refugees) must first go to Catholic Social Services for Fax: 780-425-6627 assessment test, and to get their LINC card. School Links Telephone appointment required. Online ESL Directory

Adult LINC (Language Instruction for Newcomers) and ESL (English as a Second Language) Classes for Permanent and Temporary Residents Action for Healthy Communities The Classes are designed to offer supports for language and computer skills development for Pre-CLB level to mid- Adult Literacy & Skills Development level CLB newcomers. #100, 10578-113 Street, Edmonton AB, T5H 3H5 780- 944-4687 or 780- 423-4193 [email protected]

Bredin Centre for Learning Provides language training and skills development for newcomers seeking to enhance English language skills for

1-Step Settlement Newcomers Program both employment and social interaction. We also offer one- Address: CN Tower, 5th and 10th Floors, 10004–104 Ave. on-one sessions. Team of counselors, coaches and Edmonton, AB T5J 0K1 facilitators come from diverse backgrounds and speak Phone: 780-425-3730 Fax: 780-426-3709 many languages. This enables us to accommodate Email : [email protected] newcomers from all over the world. Cultural Connections Institute The CCI program offers intensive ESL classes for adult permanent and temporary residents (student, work and Address: The Financial Bldg. visitor visa holders) that cover all essential skills of listening, #428, 10621 - 100 Avenue speaking, reading, and writing IELTS intensive preparation Edmonton, AB T5J 0B3 classes to help temporary foreign workers succeed in their Phone: 780- 944-0792 language test for immigration. E-mail: [email protected]

Edmonton Catholic School District English language instruction for adults new to Canada Alternative & Adult Education Services (permanent residents only). ECSD LINC Program (Available at three locations) ***Free child minding for LINC students*** St. Francis of Assisi School 2nd Floor, 6614-129 Ave., Edmonton, AB T5C 1V7 Phone: 780-456-1260 One World…One Centre Sacred Heart Centre Address: 12050 – 95A Street, Edmonton, AB T5G 1R7 2nd Floor, 9624-108 Ave., Edmonton, AB T5H 1A4 Phone: 780-473-2600 Phone: 780-424-1596

Edmonton Immigrant Service Association Offers basic literacy to adults who want to upgrade their reading, numerical and writing skills. Students will practice English as Another Language (EAL) Class listening, speaking, reading and writing English skills. Address: Suite #201, 10720 -113 Street Emphasis is on listening, understanding and verbal skills. 780- 474-8445 Phone: ESL Classes are offered to Canadian citizens, permanent (General): [email protected] Email: residents, refugees, temporary foreign workers and visitors.

Community Support Services Directory 2

Edmonton Mennonite Centre for Offers group classes where individuals (permanent and Newcomers temporary residents) can learn English. These classes take place at different times and in a variety of locations. Language Services Address: 11713 – 82 Street Edmonton, AB ***FREE childcare is provided in morning LINC classes for Phone: 780-423-9678 ext. 115 children ages 6 months to 5 years*** Email: [email protected]

Edmonton Public Library Offers collections and programs to help learn to read, speak and write English. English Language Learners EPL Branches & Hours

NAIT - The Northern Alberta Institute of Prepares students for entry into programs at NAIT and Technology other institutions. Level 5 students who successfully complete the NAIT English Assessment Test have fulfilled English as a Second Language (ESL) the language proficiency requirements for most NAIT Address: 11762 - 106 Street programs. Edmonton, Alberta, Canada, T5G 2R1 Phone: 780.471-7499 Toll Free: 1.877. 333.NAIT (1.877.333.6248) Email: [email protected]

MacEwan University Offers full-time and part-time courses for general communication, academic study and special purpose English as an Additional Language language trainings such as: Communication Skills for Address: Alberta College Campus Health Professionals- internationally educated nurses, Room 115, 10050 MacDonald Drive midwives and physicians, IELTS, TOFEL and CELBAN Edmonton, Alberta T5J 2B7 preparation courses for work and immigration related Phone: 780-497-4000 Fax: 780-497-4167 purposes. Email: [email protected] IELTS Test Centre NorQuest College Offers a variety of excellent English programs and courses ranging from general ESL to specialized ESL courses such English Language as LINC program, ESL Intensive, Upgrading for ESL Youth, Address: Westmount Campus Challenge Exams (High School Equivalency Challenge 11140 - 131 Street Exams, Academic Assessment for Post-Secondary Edmonton, AB T5M 1C1 Programs, etc.) as well as bridging programs for students Phone: 780-644-6700 with international education and credentials, to workplace- Toll Free: 1-866-534-7218 specific language and intercultural training. Email: [email protected]

EMCN at Welcome Centre for Immigrants Offers programs that include language and educational counselling, computer classes, English classes and Address: #200, Tower II Millbourne Mall employment services. (38 Avenue and Millwoods Road) Edmonton, AB T6K 3L6 Phone: 780 462 6924 Fax: 780-466-6594

University of Alberta Offers a variety of excellent English programs and courses Faculty of Extension such as Academic English for Undergraduate and Graduate Admission, Bridging Program, English Language and English Language School Culture, and more… Address: Room L-300, 10230 – Jasper Ave Edmonton, Alberta T5J 4P6 Phone: 780-492-5530 E-mail: [email protected] [email protected]

Community Support Services Directory 3

EMPLOYMENT SERVICES

Job Placement Services and Trainings

Alberta Employment and Immigration Explore exciting new possibilities, Get help writing your resumé or cover letter, learn how to network and prepare for Alberta Learning Information Services - ALIS your interview, and check out job search resources and Visit an Alberta Supports Centers labour market information at Look for Work.

Phone: 780-422-4266 Toll Free: 1-800-661-3753

Bredin Centre for Learning Employment Counselors work closely with the clients to identify their work experience and job interests, develop an Bredin Employment Centre action plan that will outline the type of job clients are looking Address: CN Tower, 5th & 10th Floors, 10004–104 Ave. for as well as the wage they require to support themselves. Edmonton, AB T5J 0K1 Employment Counselors also can help with job search needs. Phone: 780-425-3730 Fax: 780-426-3709 Email : [email protected]

Edmonton Mennonite Centre for Provides program for the provision of career services and job Newcomers support to immigrants that are low-skilled with little to no formal training or education. The CESI program offers short- Employment Services term employment intervention, assistance and support for immigrants looking to establish themselves in the Edmonton Address: 11713 – 82 Street NW area through meaningful, long-term employment. Edmonton, AB T5B 2V9 Phone: (780) 945 - 2294 Fax: [email protected]

BGS Enterprises Inc. Operates with a mandate of providing high quality programming and services to assist participants in reaching Career & Employment Workshops their personal, professional and career related goals. Resources for Youth • Daytime workshops (weekday/weekend) run from Address: 310, 10665- 9am to 4pm Edmonton, AB T5J 3S9 • Evening workshops run from 6pm to 9pm Phone: (780) 425-6655 Fax: (780) 425-5666 All workshops are provided at no cost to participants!!!! Email: [email protected]

Information Links

Alberta Jobs.com Jobs, Skills, Training and Labour Alberta Jobs and Career Fairs • Employment Standards • Occupational Health and Safety (OHS) Alberta Job Postings Service Canada City of Edmonton Jobs • Employment Insurance (Temporary benefits for Alberta Heath Services - Job Search unemployed or sick Canadians) Workopolis.com • Public Pensions Information Alberta Supports Contact Centre 1-877-644-9992 Canada Revenue Agency Work Search Basics (Publication) Free Tax Clinic 2019 - Action for Healthy Communities Edmonton Resume Services - Free Review Accounting Club Tax Clinics at U of A and Macewan Universities

Wages and Salaries in Alberta - Toll-free: • Workers' Compensation Board - Alberta (WCB) - helps 1-800-661-3753 injured workers return to work as quickly and as safely as possible, while providing financial compensation for wages Your Rights and Responsibilities at Work (Publication) lost due to their workplace injury. Community Support Services Directory 4

Bridging Programs for Professionals and Tradesmen

Bredin Centre for Learning International Pharmacy Bridging tuition-based program is offered to help internationally trained pharmacists to acquire International Pharmacy Bridging Program a license to practice pharmacy in Alberta. th Address: 5 Floor CN Tower Provides support to individuals with credentials and 10004 - 104 Ave., Edmonton, AB T5J 0K1 education from outside of Canada navigate the official Phone: 780-425-3730 process for licensure recognition at no cost. Email: [email protected] NorQuest College Allows individuals to train for specific career goals, continue developing professional skills, and take their career to the Professional Development Courses next level.

Address: Main Office Health Studies - Certificate Health Care Aide and Practical 10230 - 108 Street Nurse programs along with several allied health programs. Room C100 Community Studies - develops and delivers skilled and Edmonton, AB T5J 1L6 compassionate human services professionals who make a Toll Free: 1-866-534-6480 difference in every community in the province Email: [email protected] Business Courses- gives students the professional skills and experience to get started in rewarding business careers or continue on to further post-secondary or professional education. Employment Programs - prepare students to enter the workforce quickly, whether it is in trades, child care, manufacturing, or other occupations success.

Edmonton Mennonite Centre for Offers a variety of programs to assist with immigrants’ career Newcomers development such as: Employment Services . Payroll Professional Program . Accountants' Bridging Program Address: 11713 – 82 Street NW Edmonton, AB T5B 2V9 . Engineers’ and Technologists’ Integration Program Phone: (780) 945 - 2294 . Careers in Projects Management - Constructing Futures Fax: [email protected] MacEwan University Centre for Professional Nursing Education is designed for internationally educated nurses to complete the requirements Nurse Credentialing to become eligible for practice in Canada or for nurses who Address: Robbins Health Learning Centre wish to upgrade their knowledge and skills. Room 9-206, City Centre Campus The program consists of two facets: Nursing Refresher and 109010-104 Avenue, Edmonton, AB T5J 4S2 Phone: 780-497-5188 Toll-free: 1-888-497-9390 Specialty Courses, both available by distance delivery. Email: [email protected]

Solomon College Designed to help new immigrants enter an exciting career in the hospitality industry in Canada. Hospitality Management Diploma Program Address: #228, 10621 - 100 Avenue, Edmonton, AB Phone: (780) 431-1515 Email: [email protected]

University of Alberta, Faculty of Education Designed to assist participants who obtained their teaching qualifications in other countries to meet the requirements for Internationally Educated Teachers Bridging teacher certification in Alberta. Program

Address: 11210 - 87 Ave, Edmonton, AB T6G 2G5 Phone: 780-492-4530 Email: [email protected] Community Support Services Directory 5

Foreign Qualification Recognition

Alberta Employment and Immigration Provides useful links to access educational, transfer or Alberta Learning Information Services - ALIS assessment resources for internationally educated or skilled newcomer professionals. Transferring International Education International Qualifications Assessment Service (IQAS) Address:11244-120 Street, Edmonton T5G 0W5 assesses international education credentials and compares Phone: (780) 422-4011 them to educational credentials in Canada. Foreign

International Qualifications Assessment Service qualification recognition is the process of verifying that the (IQAS) education, skills and experience obtained in another country meet the standards established for Canadian workers. Address: 9th Floor, 108 Street Building, 9942-108 Street, Edmonton, AB T5K 2J5 Phone: (780) 427-2655

Alberta Apprenticeship and Industry Offers experienced workers in a skilled trade and Training occupations from another country with an opportunity to obtain an Alberta recognized trade credentials. The Qualification Certificate Program

• Experienced Workers • Equivalency Program

Bredin Centre for Learning No cost program aimed to help newcomer professionals and tradesmen understand and successfully move through the Centre for Skilled and Internationally Trained licensure and credential process in Canada. Professionals

Address: 5th and 10th Floor, 10004 – 104 Avenue Edmonton, AB T5J 0K1 Phone: (780) 425-3730 Toll Free: 1-877-273-3461 Email: [email protected]

Immigration Links

Information for New Immigrants Temporary Foreign Worker Program Immigration Help Centre Resources for employers of Temporary Foreign Workers Hire a skilled worker or tradesperson based on their ability to take part in Canada’s economy: Extend or change the conditions on your work permit: About the process • Eligibility Requirements • Skilled Immigrants (Express Entry) Catholic Social Services - Immigrant & Refugee Support Alberta Immigrant Nominee Program Websites that can help you to prepare for the CLB test: The Alberta Immigrant Nominee Program (AINP) Centre for Canadian Language Benchmarks nominates people for permanent residence in Alberta. Nominees must have skills and abilities to fill CLB-OSA - online self-assessment tool for people who are interested in assessing their English as a Second Language job shortages in Alberta and be able to provide for their families. The program is run by both the Alberta World English Institute - Learn English online free. government and the federal government. English Language Proficiency Tests and Locations New residents Temporary Foreign Worker Guide for Employees (Information Study in Canada as an international student on the federal TFW Program. Available in 14 languages.) Refugees and Asylum Working in Alberta - Information for Foreign Workers Family sponsorship Using an Immigration Representative Immigrate through Express Entry Association of Translators and Interpreters of Alberta

Community Support Services Directory 6

CHILDREN AND YOUTH PROGRAMS

Child and Family Benefits The CCB will be a tax-free monthly payment for eligible families to help them with the cost of raising children under 18 Canada Child Benefits Application years of age. The ACB provides direct financial assistance to lower-income families with children under 18 who have a family net income Alberta Child Benefit (ACB) less than $42,255 per year.

Alberta Child & Youth Services Helps parents’ access quality, affordable child care and assist them in making informed choices when choosing a child care Child and Youth Support Program program that is right for their family. Child Care Catholic Social Services Helps immigrant and refugee children and youth prepare for success in school and their lives by connecting with them one- Services for Children and Youth on-one in schools or in the community and organizing homework clubs where children and youth can seek extra Address: 8212 – 118 Avenue help after school. These services are free and offered in Edmonton, AB T5B 0S3 multiple languages. Phone: (780) 424-3545 Fax: (780) 425-6627

City of Edmonton Offers outdoor education experience in the city. Children and youth can spend some quality time learning a new skill that River Valley Programs will stay with them for the rest of their life. Address: City of Edmonton, Circle Square All equipment is provided. 11808 St. Albert Trail Edmonton, AB T5L 4G4 Phone: (780) 496-2981 Fax: (780) 496-2955

Edmonton Catholic School District Offers the exciting world of Early Learning. Early Learning Programs All of Early Learning Programs include: • Certified teacher Options include 100 Voices - Preschool Outreach • Learning through play Program, Half or Full Day Kindergarten programs. • Integration of fine arts Genesis • Rich oral language opportunities Early Learning Centre *located at St. Bede's School • A multi-disciplinary Team Address: 10537- 44 Street Edmonton, AB T6A 1W1 • Faith based Phone: (780) 638-6810 Family Programming is also offered free of charge to or contact the school directly parents/caregivers and children who are attending ECSD Fax: (780) 638-6844 early learning programs. These programs enhance the children’s learning, and give parents support in key areas. Edmonton Public Library Free youth and kids' programs, activities, computer instruction, book clubs, Storytelling, National Film Board Club, EPL Branches & Hours ESL programs and more… A to Z Resources English Language Learners Newcomers to Canada Homework Help

YMCA Edmonton Not-for-profit child care for the children from birth to 12 years of age. Child Care programs deliver stimulating learning Child Care experiences in a safe environment that enhances child’s Find a Program social, intellectual, physical and emotional development.

Community Support Services Directory 7

HOUSING

Capital Region Housing Offers affordable housing for low income families and single individuals as well as subsidized rent in privately owned Community Housing complexes. Address: 10232 – 112 Street Applications are reviewed on a case to case basis to ensure the Edmonton, AB T5K 1M4 applicants will be able to afford the rent and utility costs. Phone: 780-420-6161 Fax: 780-426-6854 Rent Subsidies Email: [email protected]

YMCA – Housing Supports Provides immigrants and refugees expeditious access to specialized housing services to prevent homelessness, address Housing Support 'hidden' housing issues, and in cases of evictions, provide necessary supports in order to reduce barriers (visible and Address: 10211 - 105 Street, NW T5J 1E3 invisible) that immigrants and refugees face. Phone: 780- 429 – 9622 Fax: Fax: (780) 425-9385 Email: [email protected]

If you are a hard-working family who would like to own your own Habitat for Humanity Edmonton home, the Habitat program may be for you. They believe that Every child deserves a place to call home home ownership brings stability, safety, and self-reliance.

Address: 8210 Yellowhead Trail NW Habitat homes are built by volunteers and donors and sold to Edmonton, AB T5B 1G5 qualified families. Habitat holds the mortgage, charges no Phone: (780) 471-4909 interest and amortizes the mortgage to ensure families pay no Email: [email protected] more than 25 percent of their income for housing. City of Edmonton Housing Programs Provides inclusive, diverse, affordable and accessible mixed housing solutions for the citizens of Edmonton. homeEd seeks Non-Profit Housing Corporation homeEd specifically to serve individuals and families who: • Address: 12520 Fort Road NW are making less than median income which includes, but is not Edmonton, AB T5B 4H8 limited to, the working poor as well as those receiving AISH Phone: 780-474-5706 and income support; Fax: 780-474-8175 • have been homeless or are at risk of becoming homeless; Website: MyHomeEd • have special social or physical needs;

Utilities Consumer Advocate Whether renting or buying your home, you will need to know about your utilities. The Utilities Consumer Advocate (UCA) can Alberta Government Office tell you how to set up your electricity (power) and natural gas (heat). The UCA can also answer your questions and help you if Address: 5th Floor, John E. Brownlee Bldg. you have a problem with your utility company. 10365-97 Street Edmonton, AB T5J 3W7 Phone: 310-4822 or

Fax: 1-866-744-5129 Email:[email protected]

Information Links

Information for Tenants Landlord Tenant and Advisory Board Phone: 780-496-5959 Landlords & Tenants Resources Emergency situations can occur at any time. Stay safe by Landlord / Tenants Responsibilities being prepared: Safety and Security for Tenants Water trouble: 780-412-6800 (EPCOR): 8 Rules for Smart Renters Power Trouble: 780-412-4500 (EPCOR): No heat in your home: 780-420-5585 (ATCO)

Community Support Services Directory 8

HEALTH SERVICES

Alberta Health Care Insurance Plan Provides health care insurance for basic health services to all registered residents of Alberta. 780-427-1432 Phone: All new and returning Alberta residents must register for 1-800-232-7215 Toll free TTY: Alberta Health Care Insurance Plan (AHCIP) coverage to for general information or non-personal questions Email receive insured hospital and physician services within 3 regarding AHCIP: [email protected] months of arrival. Website: Where to apply for AHCIP

Alberta Health Services and Benefits Provides premium-free services for low-income families for services such as dental, optical, emergency ambulance, Address: Health and Wellness essential diabetic supplies and prescription drugs. Health Benefits Contact Centre Covers children’s health expenses for families with low P. O. Box 2222 Station Main incomes. This health plan is for children up to 18 years of Edmonton, AB T5J 5H3 age. Children who are 18 or 19 years old also qualify, if Phone: 780-427-6848 Toll Free: 1-877-469-5437 they are living at home and attending high school. Alberta Child Health Benefit

Alberta Blue Cross Provides health coverage that protects you from health expenses that the government does not cover for most Health and Dental Medical Plans individuals. Some examples include prescription drugs, dental services and eye exams. Address: Blue Cross Place, 10009 108th Street NW T5J 3C5 Phones: Customer Services - 780-498-8000 Travel Coverage - 780-498-8550 Individual Health and Dental Plans: 780-498-8008 Toll free - 1-800-661-6995

Boyle McCauley Health Centre Provides a range of primary health and health promotion services to those with limited access along with Capital Boyle McCauley Health Centre Services Health help. Programs range from medical, dental and women’s health services. There are no fees for any of the Address: 10628 - 96 Street services, however dental services are charged on the Edmonton, AB T5H 2J2 basis of a sliding scale based on income. Phone: 780-422-7333 Fax: 780-422-7343

Health Link Alberta Provides immediate health advice 24 hours a day, 7 days a week. Support is provided by experienced registered Health Link Alberta nurses and other health-care professionals.

Phone: 811 To view online health information visit MyHealth.Alberta.ca. Email: [email protected]

Multicultural Health Brokers Co-op Provides referral, information and liaison between newcomers and the health system. The goal is to enhance the health and well-being of families and foster their efforts Address: 9538-107 Ave. at building community, so they could thrive, and actively Edmonton, AB T5H 0T7 Phone: 780-423-1973 contribute to society. Fax: 780- 428-2748 Services are free of charge. Email: [email protected]

Canadian Pediatric Society Provides information for parents on common topics in multiple languages. Caring for Kids New to Canada

Community Support Services Directory 9

CRISIS SITUATIONS

Emergency Services

Edmonton Police Services Strengthening Harmony Handbook - created to help members of Edmonton’s diverse communities understand Emergency Call: 911 the role of police, explains what to expect if approached by For all emergency assistance (fire, ambulance, police) police, and provides information on how to access police Non-Emergency Calls - 780 423-4567 services. Crime Stoppers: 1-800-222-8477 It also explains the rights and responsibilities of both Mobile Access: #377 community members and police officers. Website: Edmonton Police Services

Advocates healthful family life and ensures safe and Children Services nurturing homes for growing children.

Child Intervention Intervention services include assessment, investigation and a range of services provided through two program areas: Child Abuse Hotline Toll Free Number: • Family Enhancement Program 1-800-387-5437 (KIDS) or • Child Protective Services Call 310-0000 to obtain the telephone number of your local office. The Edmonton and Area Child and Family Services Crisis Unit is open 24-hours a day to respond to calls of child Alberta provincial abuse helpline: 1-855-4HELPAB abuse, neglect or other concerns from children, youth and (1-855-443-5722) families.

Bullying – Find supports Important information and useful tips on how to deal with bullying, not only at school, but also through the cyber world Internet Savvy Training of e-mail, websites, chat rooms and text messaging. Bullying Help Line 1-888-456-2323 available 24/7 in This website has a variety of tips and tools for adults to help more than 170 languages prevent or intervene in a bullying situation.

Legal Aid Society of Alberta Provides victims of family violence with information and lawyers who can help them to obtain and confirm protection Emergency Protection Orders & Domestic Violence orders with no cost or financial eligibility requirements. Phone: 780-422-9222 If you have been assaulted or if the threat of danger is immediate, call 911.

Kids’ Help Phone Free, 24-hour anonymous phone and web counselling, referral and information services for children and youth with Call a counsellor: 1-800-668-6868 relationships, substance abuse, violence, and suicide Website: https://kidshelpphone.ca/ concerns.

The Support Network Provides support and referrals for people experiencing Find Help difficulty in their lives. Help is provided to those experiencing things like relationship issues, suicidal crisis, loss, mental Phone: 780-482- HELP (4357) (24-hour Distress Line) illness, financial difficulties, or violent situations. 1-800-232-7288 (outside Edmonton) Not sure who to call? Call 211 211 Resource Lists available 24/7

Sexual Assault Centre of Edmonton (SACE) Offers a 24-hour Confidential Sexual Assault Crisis Line for anyone affected by sexual violence, or anyone supporting Address: Suite 205, 14964 - 121A Avenue someone affected by sexual violence. The crisis line is Edmonton, Alberta T5V 1A3 available 24 hours a day, 7 days a week, and 365 days a Phone: 780-423-4102 Fax: 780-421-8734 year. 24-Hour Sexual Assault Crisis Line: 780-423-4121 Email: [email protected]

Community Support Services Directory 10

Basic Needs

Alberta Social Services Income Support provides financial assistance to Albertans who do not have the resources to meet their basic needs, like Income, housing and employment supports food, clothing and shelter in situations when they are: Income Support Contact Centre • temporarily unable to work due to chronic health Toll Free:310-0000 (in Alberta) problems or other barriers to employment; Contact government - Ask a question or send a message • need training so they can get a job; about a government program or service. • facing an unexpected emergency, etc.

Alberta Works and Alberta Supports Centers

Edmonton Food Bank Provides emergency food hampers to people in need in our community while seeking solutions to the causes of hunger. Phone: 780-425-4190 Address: 11508 120 St., Edmonton, AB T5G 2Y2 Online Food Hamper Order

The Mustard Seed Edmonton • Provides Evening Meals six nights a week. • Provides food hampers to those in need in the inner city. Programs & Services Edmonton • Personal Assistance Centre provides household goods, Locations personal items, clothing and work items free throughout the week to those in need. • Employment Readiness • Housing • Spiritual care and more…

Bissell Centre Provides assistance with food, clothing, and household goods to people facing crisis. Phone: 780-423-2285 Address: 10527 - 96 Street Edmonton, AB T5H 2H6 Email: [email protected]

Society of St. Vincent De Paul Provides assistance to those in need by distributing items donated by the public. This may include furniture and Emergency Assistance to People in Need household goods (delivered at no cost), clothing, emergency groceries, bus tickets to get to work or to Address: P O Box 11532 Station Main appointments and limited financial assistance. Edmonton, AB T5J 3K7 Phone: 780-471-5577 Email: [email protected]

Terra Centre Safe and affordable supportive housing program that offers transitional housing (up to 3 years) to teen parents and their Housing Services for Teen Parents children. A full time Family Housing Worker is on site at Hope Terrace to provide tenants with one-on-one support, Address: 9930 106 Street focused goal planning, group programming and access to Edmonton, AB T5K 1C7 community resources. Phone: 780-428-3772 Email: [email protected]

The Christmas Bureau of Edmonton Provides a festive meal to Edmonton families in need, toys to children age 0 to 12 years and gift cards for teens aged Application could be made through Community Partners 13 to 17 years at Christmas time to promote the spirit of or Intake phone lines 780-414-7695 Christmas caring and sharing in the City of Edmonton. Open mid-November through until noon on December 13.

Community Support Services Directory 11

Emergency and Second-stage Shelters

Kids Kottage A crisis nursery that provides short term (72 hours) emergency child care for parents who are in distress and Address: 10107 - 134 Ave unable to cope with parenting. The program is aimed at Edmonton, AB T5E 1J2 providing a resource for families who do not have Crisis Phone (24hrs): 780-944-2888 (24hrs) appropriate supports. Phone: 780-448-1752 Email: [email protected]

Hope Mission's Youth Shelter A free overnight emergency accommodation service for co- ed youth aged 16-24yrs.

Address: 9908 – 106 Ave., Edmonton, AB A private room for crisis/suicide intervention and informal Phone: 780-422-2018 counseling. Email: [email protected]

Youth Emergency Shelter Society YESS Provides short-term shelter and longer-term housing placement with a focus on rapid rehousing for youth who Phone: 780-468-7070 are newly homeless. Address: 9310 - 82 Avenue, Edmonton, AB T6C 0Z6 Email: [email protected]

Women’s Shelters Emergency and alternative shelters for women leaving an abusive situation with or without children. WIN House In immediate danger call 911 Crisis phone: 780-479-0058 Lurana Shelter 24-hour crisis information phone: 1-866-331-3933 toll- Crisis phone: 780-424-5875 free and you will automatically be directed to a shelter in Wings of Providence your area. Crisis phone: toll free 1-866-331-3933 Find a Shelter SAGE Senior's Safe House Crisis phone: (780) 423-5510

Shelter and Housing - e4c Offers homeless women an emergency place to stay. Provides bed, food, basic outreach support and more... Phone: 780-424-7543 Fax: 780.425.5911 Email: [email protected]

Hope Mission Edmonton Offers short term and emergency room and board to men and women with little or no resources as well as practical, Hope Mission Emergency Shelter compassionate care and referral services. Address: 9908 – 106 Avenue Phone: 780-422-2018 Herb Jamieson Centre Address: 10014 – 105A Avenue Phone: 780-422-2018

Urban Manor Housing Society Urban Manor's mission is to provide shelter and housing to Edmonton Shelter and Housing for Men in Need Edmonton men in need for who there is no other facility immediately available or for who there is no other Address: 9524-104 Ave., Edmonton, AB T5J 0J2 appropriate facility. Urban Manor provides: a safe and secure home with all the amenities, harm reduction, a non- Talk to Local Advisor for Free 866-567-2055 judgmental environment, three meals per day, access to laundry facilities and weekly visits from a nurse practitioner.

Community Support Services Directory 12

Counselling/Support Groups

ASSIST Community Services Centre Provides supportive listening or assistance in problem solving, career counseling, legal services and free mental Immigrant Services health counselling services. Address: 9649-105A Avenue Edmonton, AB T5H 0M3 Phone: 780) 429-3111 Fax: 780-424-7837 Email: [email protected]

Catholic Social Services Provides individual and family therapeutic counselling, premarital counselling, and educational programs for Mercy Counselling families, couples and individuals, counselling and support services for abused seniors. Address: 10320 - 146 Street Edmonton, AB T5N 3A2 Phone: 780-471-1122 Fax: 780-479-2579

Changing Together - A Centre for Immigrant Offers free help to immigrant women and their families Women through non-therapeutic counseling and information on resources regarding financial issues, legal issues, Address: Mc Cauley School Building, immigration issues and more. They also help immigrant 3rd floor, 9538 – 107 Avenue, Edmonton, AB T5H 0T7 women who live in abusive situations to find options and Phone: 780-421-0175 safety and a drop-in support group. Volunteer interpreters Email: [email protected] available to clients in need.

The City of Edmonton Provides counselling and drop-in support groups who help deal with relationships, parenting challenges, abuse or Support Programs violence in the family. Referral services for financial Confidential locations in Northeast, West and resources, housing options, recreation opportunities, and South Edmonton community resources are also available. Phone: 780-496-4777

Mennonite Centre for Newcomers Provides counselling for newcomers in their homes, or in the community, special counselling for torture and trauma Settlement & Support Services survivor, and offers articles about mental health topics, which have been translated into different languages. Address: 11713 – 82 Street Edmonton AB T5B 2V9 Phone: 780-424-7709

Canadian Mental Health Association Offers free counselling to families, couples and individuals who are troubled by life or relationship issues. Sessions are Online Crisis Chat on a walk-in basis facilitated by experienced, qualified therapists using solution-focused approach. Sessions last Address: #300 10010 - 105 Street approximately one hour. Call for hours of operation. Edmonton, AB T5J 1C4 Phone : 780-414-6300 If you are in need of immediate assistance, please Fax : 780-482-7498 contact our 24-Hour Distress Line at 780-482-HELP (4357). Email : [email protected] 211 Resource Lists

YWCA Offers counselling services (including crisis intervention, and with expertise around the issues of abuse, bereavement, Counselling Services transition and separation), family support services (relief options offered in various ways: an in-home program, Address: Empire Building #400, 10080 Jasper Avenue Edmonton, Alberta T5J 1V9 intensive support program, host family program, and extended host program). Phone: 780-970-6501 Fax: 780-488-6077 Email: [email protected]

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LEGAL SERVICES

Free and Low-Cost Legal Services

ASSIST Community Services Provides free legal information services to low-income individuals and/or families in the areas of civil and administrative Legal Counselling law, which include: landlord-tenant disputes, immigration law (including issues related to temporary foreign workers), human Address: 9653-105A Avenue rights concerns, employment law, debt law, income support Phone: 780-429-3111 appeals, and small claims. Fax: 780-424-7837

Edmonton Community Legal Centre Offers free and confidential legal advice at evening clinics to (ECLC) individuals who are in a low-income financial bracket and do not qualify for Legal Aid. In particular, ECLC provides services to Legal Clinics individuals surrounding legal issues that pertain to: Free Legal Education Sessions • Civil Law • Debt Address: Telus House, South Tower • Employment and Wrongful Dismissal Second floor 10020 – 100 Street • Family Law Edmonton, AB T5J 0N3 • Guardianship/Trusteeship Phone: 780-702-1725 • Human Rights Fax: 780-702-1726 • E-mail: [email protected] Immigration Law, including Temporary Foreign Workers • Income Support Advocacy • Landlord-tenant matters • Small Claims • Social Benefits • Wills

Student Legal Services of Edmonton Student-managed, non-profit society dedicated to helping low- (SLS) income individuals in Edmonton and area understand their legal issues and solve their legal problems. Phone: 780-492-8287

Email: [email protected]

Legal Aid Society of Alberta Provides legal assistance at a reduced cost to people who cannot afford to pay a lawyer. A person must apply to Legal Aid Phone: 1-866-845-3425 and provide financial information in order to determine if they qualify for assistance. Email: [email protected]

For additional information or questions regarding information provided in this directory please contact:

INTERCULTURAL SERVICES

Phone: 780-944-2001

Updated March 2020

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