THE BUSINESS AND CAREER MAGAZINE

1 / 2017

New Year's Resolutions … aim to keep or toss to trash?

JOBS INSIDE

Automation – Why Sales Can’t Be Replaced By Machines My City: Singapore Career: The SELLBYTEL Group Application Coach – How to find the perfect job EDITOR'S WORD

Are you feeling inspired to take on the new year? We took a leap ourselves with our first edition of the brand new magazine THE HUB!

We have put together a mix of very interesting topics from exciting news about our upcoming projects to facts about the outsourcing industry.

Maybe you are looking for a professional change for the new year – look no further. With many international career opportunities, you can look forward to an exciting change. We have also included topics that interest all of our readers WANT THE SECRET TO equally, like the use (or uselessness) of New Year's resolutions. If you are looking for smart little hacks to make life easier in PEACHY LOOKING SKIN? 2017, we also got you covered. From fitness tips to stay healthy at the office to life hacks by our own expert, we are here for “We are not the HUB of the world you. But we are also inspired to hear what is important to you but we want to be the HUB for our and invite you to drop us a line at [email protected] with employees and clients.” your ideas. Let us know what career changes you are trying to make or what inspires you about your industry or line of work. HUMANS UNDERSTANDING Are you ready to take on the new year? BUSINESS Then join us!

Dr. Henning Krahn Head of Human Resources, SELLBYTEL Group

We don't have that, but we do have your next career move! Drop us a line and apply at [email protected] #sellbytel_group Find more vacancies at sellbytel.com 3 CONTENT

6 Short News 16 New Year's Resolutions Do you really need to make those changes to your life every year or are you happy just with the way things are? We try to shed a bit of light 8 People vs. Machines on the topic. PAGE 21 The impact of automation and why sales can't be replaced by LIFE-HACKS machines. The importance and the future of sales and WITH HARALD SONTOWSKI customer service in an increasingly digitalized environment. YOUR GUIDE TO BETTER COMMUNICATION 22 City Profile: Singapore Our tips if you want to visit "The Lion City".

24 Office Fitlife 11 Sales Secrets Stay fit at the office this year with smart little tips on how Get the latest tips on successful sales from our experts. to sneak in some fitness.

12 Success Story Column Fleming 26 Meet The Management Interview with Column Fleming and his exciting career with Five questions for Maria Labrusco, SELLBYTEL in , Spain. Program Director in , Portugal.

27 Job Ads 14 Application Coach Our professional advice on how to find and apply for the perfect job.

36 Sneak Peek Into Our Next Edition

15 Job Ads

4 5 SELLBYTEL MEETS UNIVERSITY SHORT NEWS SELLBYTEL APAC recently began to partner Information from all around the (SELLBYTEL) world with Nottingham University (Malaysia branch) in delivering their Global Business Services According to a research in 1 module. SELLBYTEL fosters and attracts talent London, 34 % of companies by sharing knowledge and experience with World Expo will open in Astana, Kazakhstan university students! stated more than half of their with the theme “Future Energy” in order to find more sustainable access to energy. workforce would be working INFO remotely by 2020. 2 Global Account Development On Aug 21st the first total solar eclipse will take place that is visible in the contiguous U.S. in OUTSOURCING COMPETENCIES The SELLBYTEL Group has long been known four decades. OF THE SELLBYTEL GROUP for its permanent strive to strengthen existing partnerships and uncover new potentials. 3 • Sales • Service This is demonstrated once more with the • Support creation of a new sales organization, our Yes, it is true, the DeLorean will be sold again • Human Resources “Global Account Development” (GAD). in a very limited edition of one car per month. • Training & Coaching • Health Market Solutions Stefan Schmidt, Global Sales Director, will be • Back Office in charge of supervising the new set-up and Telecommuting jobs have been up 4 making sure it runs smoothly. since 2005

103% The Nintendo switch will hit the stores. You can play it as a mobile device or slide it into a docking station. SELLBYTEL Group's new HQ in (Fall 2017) Integration of both company sites (Nuremberg and Fuerth) // Approx. 800 workspaces spread over six floors 5

It’s the year of International Sustainable Tourism for Development (United Nations). 8,000 Employees INTERESTING Check out our 63 FACTS 2017 latest vacancies Sites worldwide

6 unrelated thinking patterns. the sales process. Ultimately sales is not about PEOPLE VS. MACHINES Automation in non-complex sales jobs has led to selling, sales is about creating a solution that is yet Automation – Why Sales Can’t Be Replaced By Machines numerous industries moving the human factor unknown to the prospect. increasingly into the background. This mostly Plus, customers’ purchase decision-making applies to industries like banking, pharmacies, process takes much longer today than a few lawyers or store clerks, cashiers or accountants. years ago. That’s because of the greater selection Transport and logistics (such as taxi and and transparency on the market. What’s the delivery drivers) as well as office support (such consequence? The customer has way more as receptionists and security guards) are also knowledge, which again means the sales or service more and more substituted by computers. That is specialist has to deliver maximum transparency and because ATM machines reduce the need for bank knowledge as for products and services. tellers, virtual assistants can answer the phone 24 That’s something a computer is simply not capable of. hours a day, and self- service machines are So what do customers reducing the need for It is expected really want? checkout clerks. What humans want Yet overall technology that automation more than anything else has been creating is human interaction, more jobs than it will create 13.6 especially with highly destroyed – especially personal, intimate in sales. Accordingly matters. No one wants it is expected that million new jobs to discuss their child’s automation will create problems in math 13.6 million new jobs in the next or chemistry with a in the next decade. That machine. Nor do they There is no doubt that robots have been questions turn out to be particularly critical in the is because of the way decade. want to discuss the transforming human work. Even more so, traditionally people-dominated sales field. automation works in future plans for their numerous media and academic experts practice. Automating neighborhood or city expect that robots will steal many of our Now what exactly is the impact of a particular task – so that it can be done more with a computer. jobs. automation on sales? quickly or cheaply – in fact drives the need for Humans are exceptionally good at leadership, First of all, automation only makes sense human workers to concentrate on and optimize the social collaboration, goal setting, teaching, This concern stems from an array of emerging when it comes to low risk, simple, transaction- other unautomated tasks around it. coaching, encouraging and selling. These innate, technologies automating physical (robotics), oriented tasks that don’t require a lot of personal Hence the impact of automation on complex sales human skills could possibly be replaced by intellectual (cognitive computing) and all kinds of interaction. Clearly the advantages of automation is more positive than anything, adding further automation, but that’s not desirable. Here is an customer service tasks (everything from self-help are the facts that simple straight-forward value to tasks rather than exploiting them. example: a robot can teach math. It may even sense kiosks to grocery store scanners). These kinds of production flows can be implemented faster, more the emotions of the children, but it’s not what developments are certainly real and important flexible, with high precision and almost free of But what about the human factor? society wants. We’ll always want and value these – and the question is whether some jobs might human errors. What automated services certainly don’t entail soft skills! even disappear because of them. However, is the This is not so much the case with complex sales is the human aspect. Speaking to someone future of jobs really as bleak as often assumed? solutions, such as financial, purchasing or medical personally clearly enhances proximity and creates What do salespeople need to bring? Or will automation in fact accelerate the growth consulting. This requires a great deal of trust a rapport from the start. Connected to this is the Especially in B2B selling, the foundation for a of many new jobs, and come up with some whereby the human factor is absolutely mandatory. important factor of relationship building that is successful relationship with the client is: building entirely new categories? Might there be a true Plus, machines cannot substitute jobs which becoming more and more crucial in a competitive trust, delivering ideas, using knowledge to create transformation, i.e. will humans increasingly find are strategic or creative. Why? Machines and sales environment, where knowledge, diligence, new solutions and convincing with out-of-the-box themselves working side by side with robots? These computers just cannot connect abstract thinking or abstract thinking and creativity are key throughout thinking.

8 9 These are the key factors people can provide But why are we not replaceable when it compared to machines. But why is it so important comes to complex tasks? SALES SECRETS to build trust with your clients, customers and Our employees have accumulated enormous Salespeople tell their secrets to success prospects? product-related knowledge over the years and have A high degree of trust is a vital part of building a become real ambassadors of our partners’ brands. good long-term rapport. With the right rapport, By expressing their passion and expertise for the In our series “Sales Secrets”, SELLBYTEL Sales 2. The partner only sees the value if you invest you are more likely to end up with customers for respective products, our people are excellent at experts tell you their ultimate Sales secrets. a lot of energy into his activation. Especially in life and thereby grow your business continuously. building sustainable trust among customers and This time: Baldur Duerrwang, Chairman the beginning, the development of a trustworthy After all, companies don’t buy from companies, themselves. They know how to create out-of-the- LIVINGBRANDS, Nuremberg partnership takes time. Only if the partner sees people buy from people! box-solutions, think beyond the known and they “My recipe for a strong business partner that you are helpful, proactive and are going the The best way to gain popularity and hence are able to articulate the value of the sale in a relationship: respect, proactivity, extra mile, you will get something back. customer loyalty as a business – no matter what trustworthy manner. Or in other words, our people communication and honesty.” you sell – is through word of mouth. If your are strategic sellers who bring their creativity to the 3. Careful communication is key when working customers trust you and find you easy to talk to, sales process. “The collaboration with resellers, or specialized with the partner. Vigorous statements clearly they are more likely to recommend you to others – trade partners, generates quick success and aren’t the way to go. The partner can choose to do and thereby become your substitute sales team. Finally, what’s the bottom line? excellent results when considering the following business with numerous competitors. Therefore, All in all, businesses should, by all means, take rules: mutual liking is equally important as a good How does SELLBYTEL deal with this trend? advantage of automated processes when it comes product, prizing and programs. SELLBYTEL has always generated great trust to simple tasks to enhance efficiency. In more 1. Everything you want from the partner needs to by demonstrating its vast knowledge as well as complex cases, however, the sales process should be of use for him too. So in case of doubt, jointly 4. Honesty is key. Always assume that your partner experience connected to clients’ products and be made as personal as possible and include a great discuss the benefit question to create mutual is intelligent and wants your business relationship services. deal of trust, to ensure lasting customer loyalty. understanding. to be a mutually benefitial one. So always have And by continuing to specialize even more in That is exactly what the SELLBYTEL Group does. your partner's best interests at heart and show complex topics, we are able to keep up with the //aw some understanding for their position.” //aw increasing trend of automation and contradict its outcome, today and in the future.

10 A rock ‘n’ roll and celebrity filled lifestyle in a never a dull day! I also like the diverse range of “MY TIP: MAKE YOURSELF THE hotel owned by members of the famous band intelligent and committed people I get to work U2: that’s what our colleague Column Fleming, with. This goes along with the many opportunities EXPERT WITHIN YOUR TEAM!” Project Manager for our oldest client, a to learn and grow from these interactions. Interview with Column Fleming, Sellbytel Project Manager in Barcelona worldwide leading IT producer, experienced Moreover, I enjoy developing and executing new before joining SELLBYTEL. The 40 year old strategies for the success of my team. Irishman has a strong background in the Hotel and Catering Industry, where he specialized in Sales and Marketing for the Five Star market. And after taking a year out to travel the world with his Spanish husband, destiny sent him to Barcelona. In this interview he tells us all about his career with SELLBYTEL.

Column, what does your time with SELLBYTEL look like so far?

Well, I joined SELLBYTEL in May 2012 as an Account Manager for a technology project. In April 2013 I switched to my current project What would be your advice to people aiming for working in Quality for a specific project segment. a similar career? Two months later, both the management and client felt that I was the right one to lead the team, so I My tips would be: set goals on what you would became Supervisor. I implemented various new like your path to be and be realistic. Always sales and quality focused processes and managed communicate with your Supervisor and discuss the successful growth of the project into several how your course can be realized. And put in the new countries. In November 2014 I was promoted effort to make this happen! to Project Manager for the same project segment. And in May 2016 I became Project Manager for My tip would be, though: make yourself the expert the whole project division. within the team and don’t be afraid to show the value you bring to your project. What exactly do you do in this role? Last but not least, how do you like to spend your I principally lead a team driving partner sales for free time? our client across Western Europe. My team ensures that we deliver on key performance indicators, I am an explorer at heart. As a result, my free time meet the client’s quality expectations, push their is occupied by searching for the gems of Barcelona, overall strategy and of course revenue. including restaurants, bars and sights. I also love travelling - next on my list are Iceland and Japan. And what do you most enjoy about your daily Whenever I can mix these activities with family tasks? and friends it is even better!

Well, there are a number of elements: I love the Thanks a lot for the interesting chat and all the ever changing environment we work in. There is best! //aw

12 13 The SELLBYTEL Group Application Coach Online and press job adverts Speculative applications In order to get the best out of your efforts, you A speculative application can result in an invitation How to find your perfect job! should always keep an eye on job posts online to a personal interview before a position has Part #1 as well as in the daily press. Many online portals officially been published. Remember: first come, also allow you to save your profile and receive an first served! With job markets becoming increasingly Networking instant mail when new jobs are available. Company competitive and companies’ application Networking is the keyword! Discuss your career own Facebook pages are a great way to get a feel To be continued. //aw processes getting tougher, a winning plans regularly with family, relatives and friends. for the firm’s character and thus your mutual application is more important than You should not underestimate the “matching points”. ever. However, overwhelmed power of your personal network. by the flood of online Also look out for job fairs. portals, apps and books These allow you to talk promising a flawless to employers directly Marketing Development Representative (m/f) application, many and maybe get an applicants find instant invite to an themselves lost interview. Your tasks and confused by • Develop new business via telephone and mass communication the abundance of • Conduct a needs analysis and determine prospect’s pain points information. • Build and cultivate prospect relationships by conducting follow-up communications SELLBYTEL’s • Interact with the regional sales team to develop and grow the sales pipeline extensive hiring experience Our desired profile and continuous efforts put into the • BA / BS degree or equivalent practical experience recruitment of talents, • Experience in sales development, business development, customer relationship management, have generated a wealth of lead generation and client support preferred valuable knowledge regarding • Excellent and versatile oral and written communication skills application processes. Hence we • Team player with a belief in the entire suite of Google for Work products want to provide you with some first-hand tips Social networks on the perfect application with our series “The Get in touch with HR people from • Ability to work for a U.S. employer without sponsorship SELLBYTEL Application Coach”. We will have companies you’d like to work for on social five topics including: how to search for positions, business networks like LinkedIn and ask them Our offer how to write an application, how to prepare for questions about the company. After all, asking • International and dynamic working environment in a world leading tech company an interview and how to act during and after an doesn’t cost anything! interview. The first one will be covered in this • High value of enthusiasm and initiative thinking edition. Small and medium-sized enterprises • Intensive training SMEs frequently provide promising career Internal research opportunities. Specific lists (for instance from the Branch: Internet Rule number 1: if you are already employed with a Chamber of Industry and Commerce) can help company and you want to develop further in your you find companies in your region. While large Location: Mountain View, California career, why don’t you contact your HR department global companies sometimes offer static career Start date: immediately or check the company website for internal opportunities, businesses like the SELLBYTEL opportunities? Check out our very own career page Group enable rapid individual careers. Apply now: send your CV to [email protected] | Find more vacancies at sellbytel.com on sellbytel.com for all open positions.

14 We all have that closet full of diet journals we quiet time you need to organize yourself better and started in order to better track our eating habits, set up for a busy day ahead. NEW YEAR'S RESOLUTIONS … the jeans that we bought two sizes smaller in When most personal New Year's resolutions fail, a Christmas induced sugar high, motivated by does that mean this is true for the business life as AIM TO KEEP OR TOSS TO TRASH? lots and lots of wishful thinking. Remember well? While it is acceptable and even expected for that year you promised yourself to become the many to fail at their vows to be a thinner and better The fact is, we have been making them for Maybe reflecting on the past year is just as useful new editor-in-chief at your company and yes self, can you really afford such low expectations over 4000 years. More or less successful. as making new plans and commitments for an all your friends probably remember the pictures in business? But also, is it possible to differentiate While the tradition can be traced back to upcoming year? With almost half of all people you enthusiastically posted on your social media between the two? The problem, or blessing, with the ancient Babylonians, their year did not making New Year’s resolutions, but only a small channels, announcing your soon to be published change is that it happens in the brain and it’s a start on January 1st but somewhere around percentage sticking with those, it seems to be a magazine. slow process. It involves learning a good habit (or March when the crops were planted. During daunting task to begin with. Why would you start a Maybe it’s the exhaustion and full bellies of the unlearning a bad one). Those processes take time. this time they made promises to their (pagan) task that has failed in previous years? Maybe shifting past weeks that tempt us to make promises to Remember how you did not learn Spanish in two gods which they were expected to keep the focus from making actual goals and forcefully ourselves that are otherwise, like at the beginning weeks on your last Mexico vacation, regardless throughout the year in order to favour their chasing those toward enjoying the journey that of May, not relevant at all. This could be due to how many Tacos you ordered? Change comes with gods. results in a change you would like is the key. the fact that all the resolutions people make self-discipline and that is a Daily life can throw you various curveballs each year fall into the same task acquired of a period 46 B.C. Julius Caesar made January 1st the first day throughout the year. Sometimes it is quite the three categories: of time, and often in small of the year. Each country has developed their own challenge to handle those in addition to unforeseen Successful New Year´s resolutions sometimes tiny steps. traditions and customs to celebrate this event. For commitments that arise such as unplanned work Health – lose weight, give example, legumes and leafy greens are eaten on New projects, changes within the family that require extra up bad habits Do you really need to Years in many European countries to secure a good planning and maybe a health issue to deal with. With Work – find a better job or are not about willpower, make six huge changes financial future, while the Japanese eat long noodles „all-or-nothing“ resolutions there could easily be a get promoted in your life? Maybe you which represent a long life. In Italy people wear red „what the hell“ effect once you realize the first step Family – spend more time but about developing the skills can narrow down one underwear on New Year's day to attract good luck. into your ambitious goal didn’t go as planned. with the family that you would like to to stick with them. improve the most and Maybe the alternative to focus on breaking that setting separate goals such down into small achievable steps. Such as as losing 5kg, learning Spanish or running a 10k getting healthier. Can you maybe break this down could be trying to think about what you want into smaller bits such as losing 10 lbs in six months, to become? How do you see your personality then signing up for a 12 week yoga class and developing and what would you like to grow into preparing three lunches per week for the office? professionally or spiritually? Is your goal to be the next App inventor? Maybe Setting a goal, like being more successful at your attend free Udacity classes for two months, meet job, is broad enough not to intimidate you and with a like-minded group once a week then take a leaves room to tweak the content. programming class. So instead of setting a goal for your career development, such as getting promoted, you Tackling one change in your life can keep you quite can set goals that are more attainable, such as busy. Maybe even choose a change that would delegating more (or more effectively) or even benefit so many areas in your life, like getting re-evaluating and possibly stop doing things that enough sleep. Clocking in a solid 8 hours per night simply don’t seem to work. The goal to more would aid with weight loss but also with much success at work could be as simple as arriving half better performance and productivity at work or an hour earlier each day. This would give you the memorizing your vocabulary in that new Spanish

16 17 class you started taking (after Mexico). So, in you from reaching them. After all, who would give the spirit of staying away from failure, this year themselves tasks that are hard (learn Japanese), we won’t pick up tips on “how to lose weight” or not a lot of fun (no more chocolate, like ever) and TIPS THAT MAY SURPRISE YOU “how to successfully sell more books than Ernest difficult to achieve (get promoted to VP this year)? Hemingway in 2017”. So if you decide New Year's resolutions are not for you, pat yourself on the back too, because you

Setting new goals is quite an amazing thing, but just saved yourself a lot of trouble and can just 1. Make decisions with your wallet. maybe this year you want to try a different strategy continue with your awesome life as it was. Regardless if this will be the year you altogether? Falling in love ranked on the 9th spot will become the next fitness superstar out of ten New Year's resolutions. Instead of setting Maybe you are perfectly happy with the way life 2. Learn to trust yourself. and rock the stage, or if you finally want goals to win the next half marathon, when you is going right now. Maybe you see the need for a to learn fluent Japanese. Go big. When have never been a runner, your goal could be to change in July. Maybe a perfect opportunity for a You can and will do it. spending a certain amount of your income fall in love with running. Don’t make it about how change you have long been thinking about presents Make small promises to yourself and (not just your time) toward reaching your many resolutions you made and how well you itself in fall, such as an offer to take on a new praise yourself for keeping them. goal, you might be more committed to get kept them, but keep in mind that it is a process career change and move to a new exciting location. things going and done. so go for the time aspect. It takes a while to learn new things and behaviours. It takes a while to Or if you want to try something new: make it build new business connections and it takes even a year of giving. Give time to your friends, give longer to reap the benefits. Only 46% of New Year's money to your favourite charity, mentor someone resolutions last longer than 6 months. This is a at work or University, give a hand to those who very short timeframe for a meaningful business need it and give your knowledge to someone who connection to develop. Throughout the process craves it. 3. Practice gratitude. remember your intent and motive on why you made the resolution in the first place. Don’t expect Sometimes it is ok to just let life happen and enjoy Find one thing you are extremely yourself (or others) to figure out the buttons on a the ride! //hg thankful for in your life. new gadget in a day, give it the adequate amount Do this every week. of time. Share it with your friends and family, The following quote is very inspiring and that remind yourself how blessed you are. sums it all up pretty well:

Set goals! French Sales Representative / IT Sector Keep them to yourself! (m/f) 1013Z 4. Plan Plan Plan! 5. Share your secrets. Crush them! We are interested in finding the most talented, Being prepared to reach your goals Don't be shy to share your secrets to sales-oriented professionals. could be the fine line between winning Pat yourself on the shoulder, or losing. Prep your food, download a success and victory, regardless how language app to pass time on the small, you might create a very you are awesome! Branch: IT / Location: Barcelona commute to work, select and iron your positive surrounding and set a Start date: immediately. outfits for the work week on a sunday. positive impulse for someone else.

Apply now: send your CV to [email protected] Ultimately setting those goals each year is just Find more vacancies at sellbytel.com another task and thus will automatically prevent

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IDEAS TO BOOST YOUR CAREER YOUR BOOST TO IDEAS

Life Hacks Life Do you want to give away something amazing every day, day, every amazing something away give to want you Do

The best things in life are free! are life in things best The Harald's Have you ever wondered what one of Asia's hottest metropolitan cities has to offer? Our Singapore specialist Joanne Yeke provides you with her very own must sees!

SINGAPORE BOTANIC GARDENS MAXWELL FOOD CENTRE Take a stroll in Singapore’s most iconic and oldest Conveniently situated near the busy Central gardens! Business District, Maxwell Food Centre is one of This is a true treasure for plant lovers or those who Singapore’s most famous dining places. You might just want to have a great time outdoors. A tribute even bump into your favorite celeb! And most to Singapore’s status as a City in a Garden, the importantly: with over 100 stalls and countless KEY FACTS Botanic Garden is also the country’s first UNESCO dishes to choose from, you’re going to be in such a • Singapore has a population Heritage Site. The highlight: the National Orchid dilemma deciding what to try. Promise! of about 5.6 million Garden with the world’s largest orchid display.

• Singapore is a city, a capital and a state all at once SINGAPORE • My City : JOANNE’S MUST SEES Singapore is Southeast Asia's key financial hub

• Singapore is also called the Lion City

SINGAPORE FLYER ANN SIANG HILL AND CLUB STREET At a height of 165m, Singapore Flyer is one of the The interrelated areas of Ann Siang Hill and Club world’s largest giant observation wheels and also Street located just outside of main Chinatown have JOANNE YEKE, 43 one of Asia’s greatest tourist attractions. Officially pretty much everything you could ask for: from APAC Operations Director launched in 2008, it gives you more than just a trendy bars and little restaurants to chic boutiques Has been living in Singapore view: a breathtaking panorama capturing Marina and a hidden green space that’s perfect for a for almost 6 years Bay’s skyline with a glimpse of bordering Malaysia romantic night time walk after all that feasting! and Indonesia! //aw

22 23 Position your hands on DO IT BETTER THIS YEAR! a wall shoulder-distance Our guide to staying fit at your desk in 2017 apart at shoulder height. Press into the wall with the hands and lift the sit Do you want less sick days, less weight, less muscles in your body to keep you upright. bones up and back. DOWN DOG time spent sprinting to the pizza place at Push the shoulder blades lunch? Instead: more energy, more delicious • Make lunch-walking dates – it is fun to chat down towards the ON WALL meals, more focused on the important things with your friends and colleagues while catching tailbone. Strengthen neck in life? some fresh air. This also gives you a little Take 5 slow breaths and and shoulders energy boost for the afternoon. relax. Sounds like a resolution we make each Sunday for next week and each January 1st for the rest of • Keep a diary. If you are serious about your the year? But somehow the motivation, shopping goals or want to get serious about them, Squat with your feet list and new Tupperware containers all disappear consider keeping a diary for 30 days. Write wider than hip width. MALASANA within a few weeks. down every little bite you eat or drink. Position your upper Opens hips and Fear no more – we have put together some easy You may be absolutely surprised how much arms to the inside of relieves back pressure tips to keep you motivated with your fitness and the little snacks add up to. your thighs. Press your nutrition goals at the office during the next weeks elbows against the inside (or forever if you like). In each of our magazines of your knees. Bring we will feature a topic to get you, and keep you, on your palms together in track with a better lifestyle. prayer position. Lift and lengthen your torso. Staying physically in shape during a nine-hour Take 5 slow breaths and office day can be quite challenging. Many of us relax. have responsibilities we need to keep up with after work as well. There are family commitments, errands that need to be run and many other activities or chores, that often keep us busy until it Step your feet about 4 feet apart. is time to go to bed. So here are a few achievable Raise your arms towards the sky. WARRIOR 1 tips to sneak in a little fitness at the office: Yoga is an excellent choice to stay in shape Turn your left foot in 45 to 60 degrees All body toner during a 9-hour office day (and beyond). It is not to the right and your right foot out 90 degrees to • Take the stairs – a lot. Try walking to your necessary to join a 90 minute hot-yoga power the right. Align the right heel with the left heel. colleague or to meetings instead of the elevator, session after work in order to reap the benefits. With your left heel firmly positioned on the regardless which floor you have to go to. If you Increased blood flow and better breathing are only ground, exhale and bend your right knee over do this persistently, you will build up a good a few positive aspects. Add a few of these exercises the right ankle so the shin is perpendicular to the base quickly. and you will soon feel a better posture and less floor. Reach strongly through your arms, lifting the pain in the neck as well as more flexible hips and ribcage away from the pelvis and face forward. • Be mindful. Often people believe this only back. You can incorporate single moves into your Take 5 slow breaths and relax. applies to eating habits. But no matter what you desk life, when you take a short break or choose choose to do in order to improve your health, do to take 15 minutes out of your lunch break and Ultimately it is important to remember that persistency is the key to success here, as with any other skill it with your breath and mind. perform an energizing flow. you are acquiring. Even the smallest change in your daily level of activity will pay off, if you stick with it. In our next edition, we will feature some nutrition tips to help you stay more organized and eat better and • Consider sitting on a stability ball instead We have put together a few exercises for you to add on to the moves you have already learned. Let us know how you are doing at [email protected] of a chair. This forces you to activate multiple include into your day. //hg

24 25 Who is Maria Labrusco? How did you achieve that? MEET THE MANAGEMENT Our impressive development was clearly a direct 5 Questions for Maria Labrusco, Program Director in Lisbon, Portugal I am 44 years old and I was born in a small village result of our hard-working, passionate team and in the south of Portugal. When I was 3 months the measurable increase in customer satisfaction old I started my traveling “career”, which allowed that we achieved throughout the year. me to see 32 countries across the world! That was the reason why I decided to take a higher educati- 2017 has just started ... How do you get new on degree in International Relations. energy? I also have a beautiful 11 year old daughter. She is the beat of my heart. I always try to focus on what’s lying ahead and I first joined SELLBYTEL in 2008. Today I am what I want to work and fight for. I look forward to Program Director at our hub in Lisbon, Portugal. new exciting times in 2017. I am responsible for 650 employees. Do you have professional goals for 2017? What are you especially proud of in 2016? I want to continue creating sustainability and I am really proud that my team and I were able making Lisbon one of our top three hubs. I also to turn our Lisbon hub into an ever more trustful hope that we’ll add many new sites and grow our at hub and a high-performance center in Western home business in Portugal. Europe. Thanks for the nice interview and all the best for your continuing career! //aw

Business Advisor (m/f) French and English Speaker 0117I

Your tasks • Building and maintaining a strong relationship with business partners • Acquisition of new clients by demonstrating a deep understanding for their needs

Our desired profile • Communication talent in French (and English) • Enjoy developing your customer service / sales skills

Our offer • Opportunity to gain valuable experience and individual growth • A great team and a growing international company

Branch: IT / Location: Oeiras (Lisbon) / Start date: immediately

Apply now: send your CV in English to [email protected] | Find more vacancies at sellbytel.com

26 27 Human Resources Manager / Recruitment (m/f) (Senior) Consultant 1016BG International Bid Management (m/f) 0616BL JOB ADS Join our strategic Bid Management FIND YOUR NEW JOB IN GERMANY Your tasks team at our headquarters in Working within the HR team, responsible for filling Nuremberg various vacancies within the SELLBYTEL Group – from Start date: immediately Customer Service Advisor / Financial Sector Customer Service Advisor the job post to the interview process to finally signing (m/f) 0414P / Health industry (m/f) the candidate 1016AV Apprenticeship Management Assistant (m/f) 0616BP Your tasks Our desired profile Ready for take-off? Start your • Telephone support for existing clients from the Your tasks Degree in business administration, personnel career the right way and complete financial sector Advising and supporting management, psychology or a commercial education your dual apprenticeship at customers on the telephone about with initial work experience ideally in human resources • Providing information about conditions, applications, SELLBYTEL and existing contracts questions and issues regarding Location: Nuremberg / Fuerth their insurance policies Our offer • Maintenance of master data Start date: fall 2017 • Documentation using various CRM and other software Demanding position with a high level of creative Our desired profile potential, flat hierarchies and an amazing team IT Customer Advisor (m/f) Vocational training in the health or Our desired profile 0915BG administrative sector. A positive Location: Nuremberg / Start date: immediately • Communication talent and enjoy working with people attitude and interest in the diverse • Good level of comprehension and service-orientation and sensitive issues customers Your tasks might have • Completed commercial / vocational training Account Manager / Global Key Accounts (m/f) Offering qualified and professional • Excellent German and good computer skills 0216AT customer service and technical advice • Interest in financial topics Our offer Manage our international top accounts Exciting and challenging tasks independently at our headquarters in Nuremberg Our desired profile within a future-oriented workplace Start date: immediately Our offer Ideally experienced within the with various opportunities customer service sector or IT • Secure and future-oriented job for personal and professional Take on a new challenge internationally. support. Native German skills and • Opportunity of gaining valuable experience in the development inlcuding many excited about communicating with Regardless if you enjoy sales, customer service or are financial world employee discounts customers looking for an exciting career change, we welcome all • Centrally located office and discounts for local public kind of talents in our worldwide locations. transport Branch: health sector / Location: Our offer • More than 100 employee discounts (pharmacies, Fuerth / Start date: immediately Exciting and challenging tasks magazine subscriptions, …) For example, join us in as a Partner Manager within a future and career- (m/f) 1215AF for a famous brand and enjoy the cultural oriented workplace with many diversity and incredible atmosphere this amazing city Branch: finance / Location: Fuerth / Start date: immediately Inside Channel Account opportunities Manager (m/f) 0516BB offers Branch: IT / Location: Schwalbach Branch: IT / Location: Travel Manager / Customer Service Assistant (m/f) 0316H Start date: immediately Here is how – send us your CV with your desired Start date: immediately Branch: tourism / Location: Berlin / Start date: immediately location to start your new career. We will do the rest.

28 Apply now: Call: +49 911 9339 3636 | E-mail: [email protected] | WhatsApp: +49 151 126 77 164 29 Find more vacancies at sellbytel.com German / Danish Account Manager – IT Sector German Technical Support (m/f) 1116BL / 1015F Advisor – Android / Telecommunications JOB ADS (m/f) 0116U FIND YOUR NEW JOB IN SPAIN Your tasks Do you like helping others with Maintaining close contact and building lasting their technical issues? relationships with key decision makers, regularly Branch: IT / Location: Barcelona informing businesses of current marketing campaigns Norwegian Sales Representative / IT Sector Dutch Technical Support Start date: immediately (m/f) 0513T Advisor – Apps / and promotions and helping your accounts to identify Telecommunication new business opportunities (m/f) 0716L Your tasks Our desired profile French Sales Representative / • You'll be using your initiative to negotiate and close IT Sector (m/f) 1013Z deals with international businesses Your tasks A strong sales background with experience of managing clients and accounts, native level of German / Danish • Contacting potential clients by phone and by E-mail Maintain client relationships through product support over the and fluent English Would you like to work in a stable • Maintaining close contact and building lasting phone, and manage effectively all and multicultural environment? relationships with key decision makers incoming incidents in a customer Our offer • Closely managing and reporting on your sales service environment Branch: IT Full-time and indefinite contract, possibility to grow pipeline Location: Barcelona within the company. Start date: immediately Our desired profile Our desired profile High / native level of Dutch with Location: Barcelona / Start date: immediately • A smart and ambitious approach with excellent fluent English. Preferably technical communication skills background or technical formation Portuguese / Dutch / German Virtual Demand Generation Specialist (m/f) 1216AM • Experience working in a sales environment and experience in troubleshooting / 1216AN / 0816AY • Self-confidence and a great team ethic • Norwegian native speaker with fluent English Our offer Your tasks language skills Full-time and long term contract, Researching and identifying potential accounts for the project and connecting them with the possibility to grow within the appropriate campaign programs, ensuring effective call handling and optimizing the sales company Our offer strategies • A long term contract Branch: IT / Location: Barcelona • Schedule: Monday - Friday, 39 hours per week Start date: immediately Our desired profile • Excellent ongoing training and mentoring Portuguese / Dutch / German native speaker with fluent English, previous experience in • Relocation package (if you are living abroad) marketing or sales, proficiency with Microsoft Office applications, Demonstrated negotiation and conflict resolution skills as well as a goal-oriented mindset and a positive attitude

Branch: IT / Location: Barcelona Technical Customer Care Start date: immediately with Dutch and French / New Our offer Technologies (m/f) 0516K A long term contract with a Monday – Friday schedule, excellent development opportunities First Level Technical Support through training and mentoring, internal promotion

Apply now: send your CV to [email protected] Branch: IT / Location: Barcelona Find more vacancies at sellbytel.com Start date: immediately Branch: Location: Barcelona / Start date: immediately

30 31 Virtual Asset Manager – APAC (m/f) Service Provider Road Warrior (AUS) – APAC (m/f)

Your tasks Requirements: excellent CRM JOB ADS knowledge, sales, account FIND YOUR NEW JOB IN MALAYSIA, SINGAPORE AND AUSTRALIA • Act as a single point of contact for all ITv related management and communication activities and service compliance skills and experience in IT industry • Provide consultation & reporting to customers &

Operation Manager – APAC (m/f) Account Manager – APAC stakeholders Branch: IT (m/f) Location: Melbourne, Australia Your tasks Our desired profile Your tasks • Interface between Inside Sales team and the Experience in detailed solution & account management Recruiter – APAC (m/f) stakeholders / supervisors Manage, develop and grow Requirements: end to end Sellbytel’s business within • Responsible to implement new initiatives taken up Our offer recruitment experience in mass by Sellbytel and the client which include project assigned customers • Great career opportunities for outstanding achievers hiring / BPO and foreign language implementation, transition, operational excellence skills improvement • Intercultural environment Our desired profile Language skills: Japanese / Thai / • Ensure that program meets or exceeds overall targets B2B / corporate account Chinese such as: opportunity generation, pipeline revenue, Branch: IT management experience in BPO / account coverage, and key activity completion Location: Malaysia (Korean speaker), Australia, India related industry Branch: HR Location: Malaysia Our desired profile Our offer • Experience in account management, marketing, sales • Great career progression and management, including management of managers in development for outstanding Virtual Demand Generation Specialist – APAC (m/f) an IT / telesales environment, or relevant experience achievers • Experience in contract management, relationship • Vibrant & energetic office culture Your tasks management and vendor management • Identify leads and conduct lead management • Experience in forecasting and pipeline management Branch: outsourcing • Participating in 3-way solution calls with Sales, Pre-Sales and Customer to progress leads Location: Singapore Our offer Our desired profile • Excellent salary and benefits Virtual Technical Help Desk • Excellent communication skills both verbal and written in both Burmese & English • Great career progression and development for Specialist – APAC (m/f) • Experience in dealing with clients and the ability to deal with virtual teams outstanding achievers Requirements: service center • Familiar with social media tools and technologies • Intercultural environment experience in IT industry • Language skills: Japanese / Korean / Chinese / Vietnamese Language skills: English + Branch: IT / outsourcing Japanese / Korean / Chinese Location: Singapore Our offer

• Great career advancement opportunities Branch: IT • Vibrant & energetic office culture SharePoint Admin – APAC (m/f) Location: Malaysia Branch: IT / Location: Malaysia Branch: IT / Location: Malaysia

32 Apply now: send your CV to [email protected] | Find more vacancies at sellbytel.com 33 Data Analyst (m/f) Work from Home! At Home Advisor – French Speaker (m/f) 1216 V JOB ADS Your tasks Support our customer service FIND YOUR NEW JOB IN PORTUGAL AND USA Project management, weekly forecasts and anywhere via telephone, performance metrics for business reviews, execute data email, voicemail and pager and root cause analyses as well as documentations by working from home Inside Channel Account Manager Swedish (m/f) Training Specialist (m/f) -

0816 AQ 0716BI Our desired profile Branch: IT BA / BS degree in business, finance or engineering, Your tasks Location: work from home – Your tasks fluent English, 3 years of post-college experience, Portugal mainland and islands • Supporting as SME / Tool • Detect high business opportunities, onboarding and familiarity with quota planning support, know Excel, Specialist on tool usage, new Start date: immediately acquiring new partners SQL, Database and CRM systems release functionality and • Execute and achieve sales quota and targets refreshers as required Our offer • Prepare commercial and technical proposals • Investigate and identify process • Follow up on new registrations and create a / tool gaps and work closely International and dynamic working environment with relationship in between new reseller and partners with different stakeholders to the chance to develop yourself individually with the client contribute to the end-to-end Branch: Internet / Location: Mountain View, California • Track, manage and report the current activities processes improvement Start date: immediately according to the sales plan • Answer incoming customer / reseller inquiries and Our desired profile requests for additional services • Fluent in English + German / French Customer Care Advisor – French Speaker (m/f) 1016 AT

Our desired profile • Proven experience in designing multiple training events in a • Fluent in English and Swedish Your tasks corporate setting • Knowledge of sales CRMs and Microsoft Office Offer constant excellent customer service by taking incoming user requests, proactively update customers with status and resolution progress and monitor all open queries in queue • Previous experience of two years in technical sales Our offer • Strong communication and negotiation skills • Opportunity to gain Our desired profile valuable experience and Native / very high level of French, good knowledge of English, a passion for technology and Our offer individual growth customer support combined with excellent communication skills in a variety of customer facing • Full-time position with attractive salary conditions • A great team and a growing situations • Great opportunity to participate in a new project start international company up Our offer • Possibility to work in a young, dynamic and Branch: IT A full-time position with attractive salary conditions, paid training and many opportunities of multicultural company Location: Oeiras (Lisbon) career development • Continuous Training Start date: immediately Branch: IT / Location: Oeiras (Lisbon) / Start date: immediately

Branch: IT / Location: Oeiras (Lisbon) Start date: immediately Apply now: send your CV to [email protected] | Find more vacancies at sellbytel.com

34 35 The HUB Magazine is a quarterly publication SNEAK PEEK by The SELLBYTEL Group HIGHLIGHTS OF THE HUB-MAGAZINE 2 / 2017 SELLBYTEL Group GmbH Großweidenmuehlstrasse 36 90419 Nuremberg Germany www.sellbytel.com [email protected] Editor in Chief (V.i.S.d.P.): Andrea Aumüller (aa) [email protected] Focus City: Editors: Lisbon Hanni Guerra (hg) [email protected] Anna-Luisa Wiefel (aw) [email protected] Art Direction: Success Story: Martin Kloha Vina Sarna [email protected] Alexander Zeus Training & Development [email protected] Kuala Lumpur Project Assistance: Carina Gössl [email protected] Printed at: Aumüller Druck GmbH & Co. KG WHAT DO Weidener Straße 2 93057 Regensburg JELLYFISH EAT? Image credits: The importance 2p: ©Tim UR – Fotolia 4p, 8p, 10p: ©pixelbliss – Fotolia of Word of Mouth 5p, 24p: ©Andrey Popov – Fotolia Marketing 11p: ©tashatuvango - Fotolia 14p: ©vchalup – Fotolia 16p: ©dizain - Fotolia 22p: ©martinhosmat083 – Fotolia ©ZHNGER – Fotolia; ©anekoho – Fotolia 23p: ©johannes86 – Fotolia ©Heineken Cities Festival #8 - By Choo Yut Shing (CC BY-NC-SA 4.0) Stay fit at the office: ©Lena_Serditova – Fotolia Nutrition R Shanmuga Sundaram. (Own work.) CC BY-SA 3.0 27p: ©sergeialyoshin – Fotolia 30p: ©neirfy – Fotolia 30p: ©iQoncept – Fotolia 30p: ©flippinyank – flickr.com 31p: ©7activestudio – Fotolia

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No idea. But we don´t do Marine Biology, we DO have exciting jobs! Drop us a line and apply at [email protected] Find more vacancies at sellbytel.com Carolin | HR Specialist | Sellbytel Group | Nuremberg, Germany www.sellbytel.com