THE BUSINESS AND CAREER MAGAZINE

3 / 2017

JOBS INSIDE

At home advisors – Work-life balance meets scalability Mind over body – You can do it, if you put your mind to it A story of success keeps going – Interview with Helena Guardans i Cambó PROBLEM SOLVER EDITOR'S WORD WANTED! Are you always up-to-date with the latest artificially enhanced devices? Then our article on the rise of artificial intelligence is your must-read in this third edition of our The HUB magazine. We also offer some very interesting insights into the future of temp work and the benefits of working in a home office.

With summer around the corner, we have further included some fun ideas for a city trip, if Berlin is what you crave. Of course we also have you covered in the reading department with enjoyable book recommendations from our very own employees. Plus, we have something in store for your body and soul too with our article “Mind over Body”.

Of course we have included another success story by one of our talented colleagues again, valuable application tips, an inspiring interview with our CEO SELLBYTEL Spain Helena Guardans i Cambó, and loads more.

Do you feel like you need a change of career and maybe even location? No worries, we are here to help you out. Make sure to have a close look at our various career opportunities across the world.

Now enjoy our third edition of The HUB!

You have questions, comments, or want to send us your feedback? Here is your go-to address: [email protected]

Dr. Henning Krahn Head of Human Resources, SELLBYTEL Group

Find your new job right here: Call: +49 911 9339 3636 | E-mail: [email protected] #sellbytel_group Find more vacancies at sellbytel.com 3 PAGE 28 LIFE-HACKS WITH HARALD SONTOWSKI YOUR GUIDE TO BETTER CONTENT COMMUNICATION

6 Short news

24 A story of success keeps going 8 Artificial intelligence Interview with Helena Guardans i Cambó The science of making machines smart

30 Nice to read you! 12 Success story Book recommendations Interview with Marina Bichoffe, Demand Management Representative, Mountain View, USA 32 The future of temp work Interview with Daniel Penno 14 Mind over body You can do it, if you put your mind to it

34 My City: Berlin

16 At home advisors Work-life balance meets scalability 36 Meet the management: Markus Schöllmann, Vice President Strategy

21 Sales secrets Michael Kreuziger, Sales Manager Global Accounts shares his secrets to success

22 Blog it like it's EVEN hotter 38 Application Coach – Part 3 SELLBYTEL's social media activities How to prepare for a telephone & personal interview

23 FOCUS Money honors SELLBYTEL 48 Sneak peek into our next edition

4 5 SELLBYTEL celebrates milestone for SHORT NEWS new headquarters in Nuremberg Information from all around the (SELLBYTEL) world 2018 is coming fast, and with it the move of our Nuremberg and Fuerth offices to our new location SELLBYTEL APAC creates new in Nuremberg´s Tullnaupark. Attractive lounge COOLEST NEW INVENTIONS AND areas, a cafeteria as well as modern offices for over business unit: Training as a Service GADGETS ... 800 employees will await us there – we can’t wait to see our new offices! SELLBYTEL APAC has just developed an entirely new training business unit called “Training as a Service” (TaaS) for both existing and new partners. The Extra Mile TaaS involves training for onboarding / induction, QUOTES ABOUT product, soft skills and leadership. The approach On May 26th, 50 managers and key partici- further incorporates several interesting interactive ARTIFICIAL INTELLIGENCE ... webinars and an e-learning academy. pants from various projects and departments were brought together in Girona to celebrate the V Top Managers Meeting with the motto INTERNET FACTS “The Extra Mile”. 1 The day ended with a team building activity, 1969 where all attendees dived into their creativity “By far the greatest danger of artificial ARPA (Advanced Research Projects by painting and expressing the bond with the intelligence is that people conclude too early OLLI Agency) is online and connects team and company in an abstract way. that they understand it.” universities – really helped all This car will not only drive without You can find some images of the results on Elizier Yudkowsky those students your help but it also answers your our Facebook page. 2 questions and takes you to the What an amazing day! 1972 location you desire – such as a new Yay, the first e-mail was sent cool restaurant you asked for. “If your iPad can do it better than you, then it is not a skill.” 1982 Rafaa Khiari People now actually call it Internet 3

1988 “Some people call this artificial intelligence, but The first evil virus makes its the reality is this technology will enhance us. round – creating lots of fear of So instead of artificial intelligence, I think we'll cyberspace augment our intelligence.” Ginni Rometty 1994 COGNITIVE The white house now has a DRESS 4 homepage “Today's AI is about new ways of connecting SELLBYTEL SELLBYTELGroup 2005 Marchesa, in collaboration with a people to computers, people to knowledge, YouTube was launched and global IT company, designed a dress people to the physical world, and people to changed the way we did things that responds to the feedback of people.” forever social media fans in real time, by Patrick Winston SELLBYTEL Group SELLBYTEL changing colors.

6 7 Have you enjoyed the latest artificially has been around for over two decades. enhanced technical devices yet? A thermostat The first machine enabled learning programs that learns from your heating and cooling were even created as early as the 1940s. preferences and headphones that keep track of your workout performance and suggest the Implementing artificial intelligence into daily proper heartrate for your next run… sounds life was, for a very long time, seen as a potential like a big leap? Welcome to the future! competition for jobs and human interaction. Fueled by movies like iRobot, the audience Devices that are based on algorithms and learn often perceived artificial intelligence, or in from your habits, preferences and behavior this case robots, as an entity that might adapt will increasingly impact and also improve human traits and eventually becomes human- our life. While the rapidly growing use of AI- like. technologies is a rather new medium, data Fortunately, the reality is entirely different. collection and creation of the first AI-systems Improving daily life, simplifying procedures or even taking over tasks that are potentially risky for humans, like tunnel or pipeline inspections, are far more often the fields where artificial intelligence innovations are actually used today.

Medical improvements like CAT scans or 1940´s X-rays that are being read by an automated Programmable computers set the base for intelligent device will work precisely, based artificial intelligence as we know it today on data learned from previous results. There is very little risk in fatigue, stress or a human 1956 error to impact the readings. Artificial intelligence became an academic field With the ability to collect, read and evaluate large data sets from across the world, many 1972 technologies now have the potential to change WABOT-1 was completed, the first or impact the course of medical advancement. intelligent humanoid robot While many consumers still see, and fear, AI as science fiction only available to few, it is 2002 important to remember that everybody can With Roomba, the first robot for household benefit from the latest developments as a use was available for everybody consumer or patient.

2008 Voice recognition devices will also play a major Speech recognition systems for cell phones part within the consumer focused devices. A were introduced voice guide will not only aid with household chores, like starting a washer or regulating 2016 the lights, but will also be able to turn on the Google's DeepMind AlphaGo software computer and start a movie on the screen. This defeats Go champion Lee Sedol can further serve as support for physically challenged individuals, and provide options for a more independent life.

8 9 Amazing developments to watch right now: applications that are available for download can shopping questions to ordering your cab, Niki.ai employees formerly occupied with repetitive tasks, already run a simple web search by voice and and similar devices are on the rise. Customer service such as looking up order numbers for customers, respond by voice. Some apps, like AI lawyer, can bots like aivo can cover different digital channels to now focus on tasks such as the improvement of help you appeal parking tickets, based on previous simultaneously. Apps like demisto can simplify customer service and therefore have an opportunity cases. security operations or incident management and can to contribute even more to the overall success of save time by automating the first steps of a reporting. the company. Another example is a repair done on Intelligent devices like NEST, a smart home a device like a cellphone or a coffee maker. Where a heating system, that you can not only control from Many of us enjoy the benefits of artificial intelligence human interaction was initially required to identify a distance, but that will eventually learn from your on a daily basis, without giving it a detailed thought. the problem, an AI device is now implemented. preferences and use this knowledge to heat or cool You ask Siri or Cortana for advice on a restaurant or The correction of the problem (the physical task your home based on your previous temperature have your questions answered about rebooking your or replacing a part) as well as the feedback is still a New ways to collect and evaluate massive amounts settings, will increasingly find their way into our flight online. A chatbot called Anna serves as a guide humanized task. As a result, the technician now has of data from around the world will highly home. online for your IKEA shopping needs and you enjoy more free time to repair more complex problems influence medical advancement. For example, the fact that Netflix mostly offers the movies that you that are detected by an artificial intelligence device in organizing treatment plans based on digitally like to watch. a pre-screening step. collected knowledge and providing doctors with all the wealth of information based on a patient´s However, it is important to remember that artificial Are you concerned that a robot taxi might take you answers will become more standardized. Analyzing intelligence is still a very much human focused to your destination soon? While this may be a fear and evaluating radiology results is another field science. It is based on mathematicians, engineers, many have, also in regards to jobs being replaced that will benefit from artificial intelligence in the developers, programmers and many others by automated intelligence, the reality might paint a long term. Apps that can provide first answers contributing their human knowledge to constantly different picture. Even if robots are able to perform to medical questions based on your individual improve and adapt. The fast rise of AI technologies a task like this, it leaves out important factors like history are also going to gain awareness. Similar has caused a widespread fear or caution among the human interaction many value when taking a to previously conducted searches on the internet Apps like MONA will learn from your shopping many users that are concerned with the loss of cab home or to the airport but also questions such as for a keyword like “headache”, the answers will preferences and can guide you through the online human interaction, often paired with the fear of liability should an accident occur. now not be based on the average human being, but shopping world by suggesting products that a huge loss of jobs. Ultimately, the benefits and While the possibility is quite real that short will read signs based on your individual medical match your interests and also price points. Large improvement in quality of life that’s behind the narratives might be written by computers soon, this history. This can make quite a big difference in first department stores and online marketplaces have rise of AI will likely outweigh the fear. Historically is likely only going to be replacing standard reports diagnosis. already implemented intelligent mechanisms to things have always changed with the development in the business world. better cater to your needs rather than losing clients and new implementation of technologies. When that have to scroll through the immense amount of cars were introduced, carriages became obsolete. Your favorite writer´s witty and funny narrative products when searching for their preferences. And with the invention of a microwave, many feared style won´t be captured by a program. Artificial that traditional devices like a stove or oven may intelligence will assist many professions in focusing disappear from our kitchens. on even more skilled tasks that cannot be replaced But cars improved our quality of life, horses are still by a device and possibly relieve some stress from around, and microwaves and ovens learned to co- repetitive tasks that can now be handled by an exist peacefully (and both will soon be used through artificial device. //hg your voice only).

Siri can explain some simple math by explaining The implementation of AI-supported technologies “Try to think like a human – why should the division of cookies, Cortana will explain her will create an opportunity for employees to I restrict myself so severely?” family tree (Bill Gates is her dad, if you wondered), focus on more diverse tasks, such as inventions, Neal Asher Alexa will start playing your favorite song if you Chatbots are already implemented throughout improvements of processes and aspects that involve a tell her to or she can read your favorite book that various customer service solutions. From video human interaction. Adding AI technologies to your you have downloaded on your kindle. Various and voice chatbots answering your basic online customer service solution, for example, might enable

10 11 “I USE CHALLENGES AS A Marina, please start off by telling us a bit more I take great satisfaction in working with Brazilian about your career before SELLBYTEL. and Latin American companies to help them COMPASS TO GUIDE ME understand how our products can help them Interview with Sure. I started my career at one of the largest succeed and support tech innovations. Marina Bichoffe, construction & real estate companies in TOWARDS OPPORTUNITIES Demand Management Brazil. From there, I went on to pursue a more I also appreciate the diverse work environment that Representative, FOR GROWTH!” Mountain View, USA internationally focused role, leading the America’s I’m a part of. Research from McKinsey & Company go-to-market strategy for a New Zealand based shows that companies who are diverse by gender logistics company. outperform their male-dominated counterparts by 15 %, while racially diverse companies outperform Two years ago, I finally moved to the US, where I their peers by 35 %. My team is comprised of began to work as a Program Manager at a nonprofit men and women from different nationalities providing meals for homebound seniors, before and ethnicities, each of whom brings a different starting in my current role at SELLBYTEL. perspective and set of experiences to their work. In addition to making work more rewarding, I also And how has your career developed within know this diversity makes us more successful as a SELLBYTEL? team.

I started with SELLBYTEL as a Demand What are your tips to others who would like to Management Representative managing the have this career path within the company? demand generation for Brazil and Latin America for a leading provider of internet solutions. I think it’s really important to lean in and embrace Since joining, the scope of my role has expanded new opportunities and experiences. Some of the significantly. most satisfying experiences in my career come from when I stepped outside my comfort zone to A few of the projects I’m most proud of include an take on something new. I would encourage others initiative designed to increase pipeline generation to embrace that discomfort and use it as a compass from our lead nurture programs, a program to to guide them towards opportunities that, while improve collaboration with our Latin American challenging, will drive more professional growth. partners, and an internal initiative to improve awareness of the importance of workplace diversity. And how do you like to spend your free time?

What does your current position exactly look like? Since entering the tech industry, I’ve realized just how many opportunities there are available for Since the time zone for the territory I cover is 4 those who are willing to work hard and learn new to 6 hours ahead of where I’m located, I start my skills. Recently, I’ve been spending much of my free Born and raised in Brazil, our colleague Marina made her way to the US day at the office bright and early at 6am in the time studying programming through Hackbright two years ago to work for a nonprofit organization and later pursue a morning. Much of my time is spent talking to Academy, an organization that aims to help close career with SELLBYTEL in Mountain View, California. The smart young prospects, helping them understand our products the gender gap in software engineering programs. woman graduated with a degree in International Relations from a leading and how they can help them achieve their strategic As I mentioned before, I’m also passionate about university in Brazil, before she completed her MBA in International objectives, improve their business performance, driving workplace diversity and I like to attend Trade and Negotiation. We are really impressed by her background and and make their customers happy. meet-ups and network with like-minded peers. development, so we decided to ask her about her career so far. Is there anything you like most about your daily Thanks a lot for the inspiring insight and all the work? best to you! //aw

12 13 time you feel comfortable. Try to make each time incredible benefits: You can slow your thoughts MIND OVER BODY a small new challenge by adapting a factor. Maybe and your mind will be clear after returning home You can do it, if you put your mind to it. this means running an extra three minutes, visiting with your dog. This might seem like a quite a different type of yoga class or speaking in front of difficult task to do in the beginning. We know it a few more people you don’t know yet. is really hard to break old habits. So baby steps We have all heard that phrase before. But the outcome? Can you see yourself standing in might be the answer here. Try limiting your phone while it seems to come easy to some people, front of those 500 people cheering you on and Control calls to just one or two on your next dog walk, it seems almost impossible for others. clapping after you finished your presentation? How Learning to control or divert thoughts can be eventually you will enjoy the peace and quiet with do you want to feel when you have accomplished the push you need to look past discomfort or your best friend and feel refreshed and clear when Now that 2017 has settled and many of us realized what you wanted? Do you feel your achy hands fear in order to accomplish a physical or mental you return home. we did not accomplish or stick to the goals we had, and feet and racing heart as you climbed that challenge. A small list of it might be time to reexamine the reasons. mountain you had always envisioned yourself on? positive affirmations could Remember that Our mind is, no doubt, a very powerful motivator. You can also try visualizing the desired outcome possibly help. Bracelets, accomplishing even the We study for our university exams, finish a from the viewer perspective. Visualize yourself or other small items with smallest goal can cause marathon or find enough focus to accomplish a running past the finish line from the sideline view, a meaning, can also divert your body to find the full handstand. Unfortunately, it seems that some as if you are a supporter at the race. Watch yourself the focus from a sore YOUR BODY source, motivation and are better at putting their mind into something running past the goal and watch the surrounding foot onto more positive achieves mental energy for bigger than others. crowd cheering everybody thoughts. goals. The happiness you Is mental strength a on, including you, from the Realizing that there are WHAT THE MIND feel when accomplishing a personality trait or can we outside. certain things you can seemingly hard task can be all learn to have our mind control and others that believes a huge source of strength, work in our benefit? Once you control your Practice makes perfect you cannot, can be quite not only in the physical Mental training is a Make that tingly feeling in scary at first. On second sense. Mental strength growing trend and an MIND, your hands or feet work for thought, this also means developed for a marathon entire industry revolving you. Nervousness before there are many aspects that can carry over into your around it. you can conquer your an event can work in your are entirely under your control: the food you eat daily life. After all, what are your limitations if you There might be small benefit, if you transform it in preparation, the clothes you wear to be shielded managed to run 42.195 kilometers? Learning to things all of us can try to BODY into the energy your body from weather or even the pace at which you run. defy your own limits is definitely not impossible. get a little bit closer to our needs. Practice using this It is your decision to fuel your body properly, to As much as you can train your body and its goals. energy on a daily basis. change your pace accordingly or how to react to muscles to grow, your mind can work in a similar Learning to calm the mind Try something that makes external diversions. way. Consider giving your mind the proper rest down in order to put more you nervous every day and that you would also give your body after each focus on a single task sounds like an easy job, work up to events that seem more difficult. Are Mindfulness training. Your mind needs to recharge and rest as but might be the hardest. There are a variety of you looking to accomplish a marathon? Sign up Try to pay attention to the things you do, and do well in order to stay focused. Learn to be present techniques to help you learn to focus better – and for a local 5k race that has less of a competitive them mindfully. Are you chowing down your in this moment – after all, it is the only moment most of all stillness. edge. Maybe you can try a family and friends run lunch every day? How about making it an exercise that counts. You won´t be able to change a past Mastering stillness, for example through frequent or a company run. Try that yoga class you were to slow down your meal, focus on each bite, moment that was maybe uncomfortable and you meditation or yoga, can significantly aid the path worried about. You will find that within a few short enjoying the flavor and chewing properly. Instead certainly cannot influence any future moments. for training the mind. weeks you can accomplish poses that you thought of getting your phone calls for the day out of the Accepting and being present in this moment is an Here are just a few options to help you in getting would never be available to you. This will give way while walking the dog, try to be mindful of important step towards a stronger mind. your mind on the right path. you confidence to try a more advanced class. Are your surroundings instead, and shut the phone you afraid of speaking in front of people? Speak off. Have you ever noticed your dog´s favorite Remember: Where the mind goes, the body Visualizing in front of family and friends about a topic that path or how much he enjoys sniffing flowers? follows – so make sure it is nice there. Visualization can be a powerful tool. Visualize is dear to your heart and that you are passionate Changing your habit from doing repetitive tasks your goals from the inside out. How do you picture about. Then expand the circle little by little each automatically into a very mindful way can have //hg

14 15 What are the advantages for businesses? location factor. In other words, we can approach AT HOME ADVISORS • No geographical recruitment limitations new regions with vast amounts of local and foreign Work-life-balance meets scalability • No scalability limitations speakers, reach out to a population with less job • Enhanced talent pool opportunities and also identify a different talent • Increased efficiency skillset. • Employee satisfaction and loyalty We further utilize the extended daily time span an SELLBYTEL’s approach: agent offers when he is working from home and at home advisors (AHA) does not have to commute in order to support the In order to cope with these requirements, the requested coverage of service hours for the client. SELLBYTEL Group has enhanced its service This can include weekend shifts too. portfolio to now include at home advisors. The other very important factors are the obvious Our home office program for the client, a leading benefits for our new employees. Employees save a producer of IT lifestyle products, and their online lot of time, energy and cost while not spending an store project, has been running since mid 2014. We awful amount of time in public transport or own have also expanded our activities for a European vehicles, when working from home. Pay TV provider and are growing with several other brands. Flexible shifts within the daily service hours in our managed projects offer the freedom to plan the day We want to take this opportunity and introduce around family obligations they may have. you to our AHA approach, the goals, challenges We only work with directly employed staff rather and advantages. than contractors or freelancers. Transaction volumes for customer support them to work from home at least part-time and service will further grow over the (Huffingtonpost.com). What’s our starting point? How can we summarize the benefits? next few years. In order to meet the Until recently, our virtualization strategy included As discussed above, the benefits resulting from our capacity requirements, global players Why is flexible work so popular? one central management team operating a AHA program are diverse. They can be categorized have to approach new talent markets and Employees mostly value the work-life-balance, consolidated service across multiple international according to: employee, client and SELLBYTEL. free themselves from office based space family factors and health and wellness when it sites. Now, we take this to the next level by limitations. The terms virtual, home office comes to working from home. Time, stress and managing, steering and training agents who are Employee or flexible work have increasingly come into cost savings are also high on the list. literally working from home, in their own home • Job opportunities in structurally weaker regions play. office environment. • Flexibility: e.g. part-time work management or WHY PEOPLE WANT multiple dayshifts No longer confined to the basement or unused FLEXIBLE WORK What’s our motivation? • Improved work-life balance corners of the house, the home office has emerged According to Thomas Soria-Galvarro, SELLBYTEL • Cost and time savings as one of the most important residential spaces, 74% Work-life balance Cost 43% Vice President Global Key Accounts, “by thanks to a surge in both self-employment and savings implementing our AHA program we are able to Client & SELLBYTEL remote working trends. support our client’s growth targets and majorly • No space constraints, being independent from 52% Family Gas 36% reasons prices enhance scalability. We benefit from an extended, brick & mortar environment Let us provide you with some figures to actually unlimited, candidate network for the • Tapping into new geographic talent markets demonstrate this: 52% Health and Desire to 26% available positions by exploring new growth • Extended candidate network The regular population of employed work-from- wellness travel regions, while having no space constraints”. • Greater regional flexibility in the selection of home specialists has grown by 105 % since 2005. employees 47% Time and About 2.8 % of the workforce works from home, stress savings source: We are able to scout talent in regions that would • Different skillset of people: we reach all types of and 50 % of the workforce has a job that allows brazen.com not have been in our geographic reach due to the people and age groups without limitations

16 17 What are the challenges? procedures must be in place and transparent for WHAT WE’VE ACHIEVED At home advisors should not feel like they are everyone. detached from brick & mortar. They should feel The at home environment must also have the The following case example illustrates the results of our strong focus on quality and personnel as an integral part of the entire organization. same data quality connection as a brick & mortar development. So the introduction of a buddy system after environment. Hence, an excellent data connection training creates a team character between brick is mandatory. CLIENT: Leading producer of IT lifestyle products & mortar and at home agents, whereby tenured High security standards and zero tolerance agents support rookies during their ramp-up. guidelines are important as well. PRODUCTS: Technical Customer Service Home Office for employees High team-management awareness is key. VILT (Virtual Instructor-Led Training) Virtual Recruitment / Training (1-to-many) Thus, our AHA agents have a management that certified trainers provide the initial training Virtual Management regularly informs, coaches and provides feedback. almost completely virtualized. Consequently, a This again helps create an environment where at professional collaboration tool must be in place STARTING POSITION home agents feel that superiors take care of each for these sessions. Our partner wants to foster the virtualization of our customer service to increase flexibility and to expand personal issue in a proactive way. to further countries. At the same time a secure connection, data protection and integration in the daily Real-time monitoring is further compulsory in business need to be guaranteed. Our solution consists of a home office based technical customer service A talent care and development program is in combination with the collaboration platform, for the locations Erfurt, Leipzig, Mallorca and Valencia. place accompanying an agent from the day allowing team management and coaches to he/she signs a contract, starting a career with reach out and provide feedback to employees. OUR CHALLENGE SELLBYTEL. It is important to us that at home Vice versa, agents can contact their superiors Due to our client’s position as a benchmark leader in the area of customer satisfaction, the quality agents have the same opportunities to develop and office-based colleagues at any time to obtain expectations are very high. Our home office specialists have managed to fully meet these high quality and advance as agents in brick & mortar support in their day-to-day work. standards by providing first-class service and product knowledge. Thus, the biggest challenge was to find environments. highly customer-oriented employees with a strong affinity towards IT, vast analytical skills and the ability Following a roadmap of self-guided training to develop in-depth technical knowledge about hardware and digital content products. These tend to be A playbook of process steps including guidelines and webinars is vital and has to be completed rare in big conurbations. on what to do in case of technical issues, by each agent on an ongoing basis to keep their relocation or any other job-related queries is knowledge at the highest possible level. HIGHER available. Besides, a highly accessible and skilled FLEXIBILITY support-force taking care of logistics, IT support Altogether, the systems and tools offered have to STRONGER HIGHER and admin topics is in place. guarantee maximum efficiency and transparent ENGAGEMENT PRODUCTIVITY communication between management, coaches Thomas Soria-Galvarro adds: “Finally, it is and agents. Finally, excellent conditions – both in essential to brand employees, both according human and technical terms – are fundamental. to SELLBYTEL and the client. People should BENEFITS OF THE feel like a part of the client organization and What’s the bottom line? HOME OFFICE DECREASING APPROACH HIGHER appreciate the team building efforts as well as the So, if it greatly benefits the employee, the client ATTRITION PERFORMANCE positive SELLBYTEL spirit. as well as the business, this flexible employment LOWER ABSENCE RATE trend is not just going to continue, it is going to RESULT What are the tools and process explode. We have been successfully running our home office program within the online store environment of our requirements? Flexible work models fuel economic growth, IT lifestyle client for almost three years. Most importantly, the provision of ultramodern business success, and employee happiness. It can systems and tools to track and monitor also differentiate your company from competitors. And the results so far have been quite impressive: we have seen very low attrition and unplanned performance on a constant basis are essential Moving to a flexible, results-oriented workplace absenteeism rates. Plus, the customer satisfaction level equals the one of office-based schemes. As a result, - not only for the client and SELLBYTEL but putting human capacity back in the focus should the client has been very pleased with our performance and is committed to grow even further in the AHA also for the agent. Well-defined processes and be seriously considered. field. //aw 18 19 WHAT OUR AT HOME ADVISOR SAYS SALES SECRETS Our employees, their skills and commitment, are the true basis for our success in the delivery of Salespeople share their key to success home office solutions. Our dedicated colleague Martin, 37, from Weimar, is one excellent example demonstrating how the at home advisor employment model can be a great way to attract remote talent, that otherwise is sometimes left undiscovered. In our series “Sales Secrets”, once “I love the fact that I get to use my vast communication skills, show empathy and benefit from things like again, one of our sales experts tells being reliable in my role as an at home advisor for our client’s online store. These qualities have helped me you his ultimate sales secret. overachieve my targets many times. This time: Michael Kreuziger, Sales Manager Global Accounts, Nuremberg Next to this position, I am also a freelance music producer. My role with SELLBYTEL enables me to perfectly combine my passion for music with my sales interest. That’s a major plus of home office work! “When it comes to networking and acquiring new partners, I am convinced that you should Further advantages include the fact that I get to work within my usual environment, I get less distracted never be afraid of titles or big names! In my than in a team office, I save money and time not commuting and I save on food & drinks as well. I have experience those in the highest positions are very nice colleagues and superiors, who I closely keep in touch with virtually and get support from all the often the ones most willing to listen, network time. This includes regular training and coaching sessions.” and share ideas. In fact, the CEO himself might be your ultimate contact to approach. So my tip is: just take the risk, put your inhibitions aside and get in touch with the big ones!” “I am simply much more flexible, //aw so this specific work model is my perfect solution!” Martin, 37, Weimar, Germany At Home Advisor, SELLBYTEL Group

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FOCUS Money honors SELLBYTEL Connect with us on LinkedIn and stay on top of our latest An excellent reputation has become a Besides, we are among the top 10 companies news and open positions. decisive differentiator for businesses from in the category “Top Career Opportunities”, all sectors and sizes – especially in times of another renowned FOCUS Money honor. social media and word-of-mouth marketing. With a score of 88.8 out of 100 points, we were SELLBYTEL has just won a top spot in the named an excellent employer in terms of career category “Best Reputation” by FOCUS Money. development within the area of consulting. We With our score of 89.9 out of 100 points, we are among the ten best businesses out of a total of are ranked third out of 512 companies in 2,000 companies – of which more than 600 were the categories sustainability, management, honored – in the categories leadership culture, employer, efficiency and product & service. sustainability, career development, employer image and innovation. Both study results are This recently published study covers more based on the web monitoring tool WebAnalyzer. than 5,000 businesses from 50 sectors, of which over 500 were honored. //aw

22 23 Helena, how would you evaluate SELLBYTEL optimization and alignment of our processes and A STORY OF SUCCESS Spain’s performance in the last twelve months, solutions on a global scale. and what would you say has contributed to this Our recently launched, brand-new worldwide success? platform NEO is a great example for that. We KEEPS GOING intend to intensify its use and align more and more Interview with Helena Guardans i Cambó Well, first of all, I’d like to emphasize that we have by sharing ideas and projects globally. That will been growing continuously for many years, not just allow us to learn from each other enormously. during the last year. What is your main goal for the second half of the Throughout all these years, the key to our success year personally as an entrepreneur as well as for has certainly been our strong ability to retain SELLBYTEL as a whole? our people for the long-term. This is the greatest benefit we can offer to our partners. We have I like to align my professional and personal goals. always aimed at growing continuously with our My most central goal is to increase our footprint in clients. Yet, while we make sure to intensify new locations and markets, like Puerto Rico at the our existing partnerships, we also enter new moment. From there, we will cover the US market. partnerships. As a result, our portfolio covers a Plus, as I said before, I want to focus on taking diverse mix of different industries, including IT, NEO to the next level where everybody will be able automotive, fashion, telecommunications, banking, to share opinions and ideas. and the list goes on … Who is Helena Guardans i Cambó? In other But how exactly do we manage to retain our words, would you give us a short overview of partners over long periods of time? your personal life and career?

We show them every day that we still support them Where should I start … Well, I began my business as much as we did on the first day. We want our career after I had finished my business studies in clients to know that we are as motivated as ever to Barcelona and my MBA at New York University. offer them the best solutions. Of course, we also That was in the mid 80s. During my MBA, I began encounter challenges along the way, but fortunately to work as a Customer Service Advisor in a contact we have the best people who really fight for our center. After that, I returned to Barcelona to work success. We permanently ask ourselves: what else in advertising. can we do to provide our partners with even better In 1994, I decided to start my own company – innovations and solutions? initially with 3 employees. That was the start of I believe what also makes a difference is that we Singular. don’t succeed individually, but as a team! Thus, we In 1995, I got married and sometime later I all have that same mission to achieve the very best had my daughter and son. Once they were old for our partners. enough to go to school, I decided to really push my business. So in 2001, I had 60 employees and How will SBT Spain continue to contribute to decided to make some major new investments in the SELLBYTEL Group’s international expansion the company’s growth. That was when I first got in Our SELLBYTEL hub in Barcelona has, without a doubt, turned into our strategically most and success in 2017, and beyond? touch with SELLBYTEL. Shortly after, we decided valuable international hub. This positive development is largely attributed to our Managing to create a new company together, SELLBYTEL Director SELLBYTEL Spain and successful entrepreneur, Helena Guardans i Cambó. We took the We will definitely be even more consistent in Spain. opportunity and asked her to take a look back with us on a very successful past year and give realizing our global vision to establish one single Some employees and clients have been with me us an outlook on what’s lying ahead in 2017. strategy worldwide. This includes the constant from the start, which is quite remarkable. At

24 25 SELLBYTEL Spain, we unite more than 3.300 Women need to make sure their voices and people today, which is a true story of success! opinions are heard and valued. Too often they do not do so. Last but not least: make sure to support You are a successful entrepreneur and business other women! Madeleine Albright, the first woman JOB ADS woman. What advice can you give other women to have become the United States Secretary of FIND YOUR NEW JOB AT SELLBYTEL'S HUB IN BARCELONA in business, who aspire a similar career? State, once said that “there’s a special place in hell for women who don’t help each other”. (Laughs) I am absolutely convinced that women should never wait for the perfect moment to take chances. Thanks a lot for the interesting talk and all the There is simply no such thing as a perfect moment. best for your continuing success! //aw German Sales Representative IT Sector (m/f) 0615BY

Your tasks • Contact potential clients by phone and E-mail • Maintain close contact and build lasting relationships with key decision-makers • Regularly inform clients and prospects about current marketing campaigns and promotions • Manage your sales pipeline independently

Our desired profile • Smart and ambitious person with excellent communication skills • Experience in a sales environment • Self-confidence and great team ethic • Native in German and fluent in English

Our offer: • Schedule: Monday-Friday, 39 hours per week • Indefinite contract • Excellent, ongoing training and mentoring • Relocation package (if you are living abroad)

Location: Barcelona Start date: immediately

Apply now: send your CV to [email protected] Please refer to The HUB | Find more vacancies at sellbytel.com

26 27 HARALD'S LIFE HACKS How to avoid But, do you any kind of really want training success that? – OR BE SUCCESSFUL Here’s how to Believe that you already know it all – and most things probably better do it better: than others You just have to believe in yourself and Be open to new thoughts be convinced that you already know A rock that’s being tossed into the lake everything and some things you even changes the water. A sentence spoken know better than others. This is a sure can change a life. way to build up a sizeable wall for all opportunities to learn new things. Be prepared A note pad and a pen will help you Show up unprepared document the content in your own Don’t bring any stationary or even a words and reflect on your notes later. pen – you are probably a genius that can memorize everything. Or maybe you Ask yourself: “What are the are the genius who asks: “We will get benefits”? handouts for all this, right?” at the end of This will guide your thoughts into a class. Sure – after all they give you a DVD more productive path that is future with the movie when you leave the theater. oriented. This will allow you to be open and receptive to new thoughts and you Always ask yourself “What´s a good can actually examine the content on its reason not to do it?” feasibility. Continuously ask yourself during your class “what is a good reason not to do Give yourself a chance for change it”. This is a perfect way to block all your Make your training environment a motivation and learning abilities – and stress free zone. Take a time out from spread negativity within the group. your emails and other daily distractions. Those will only limit your ability to learn Harald Sontowski graduated with a Master of Remember to frequently use your and lower the benefit of your training. Communications and has been a Trainer, Coach and Keynote phone during training sessions Speaker for over 25 years. //hg In 1998 he founded aha! Talentexperts and joined the Sure, there are always a lot of things SELLBYTEL Group in 2011. Besides the responsibility for you have to do, so keep checking your the internal training and further education within the phone and emails. This will ensure your SELLBYTEL Group, he also works for well-known external thoughts getting distracted. Seize this clients. opportunity to do three things at once… read, think and listen… you can do it! 28 29 Northern Mexico’s Copper Canyon. He moved Thinking, Fast and slow NICE TO READ YOU! there because of his fascination for long distance By Daniel Kahneman Book recommendations – hand-picked by SELLBYTEL staff running as it is performed by the “Tarahumara“, a Definitely a phenomenal must read by Nobel Prize native Mexican tribe deep in the Canyon’s gorge. winner Daniel Kahneman. The book reveals how Besides telling this story, the book also introduces we make decisions and how our minds are tripped a wider public to the trend of barefoot or up by error and prejudice and inspires individuals minimalist running. and organizations to identify strategies to outwit The reader also learns about the running industry’s them. It will definitely have a strong impact on efforts to sell shoes to athletes that basically cause how to make smart decisions in everything you do. damage to the human body. You also get to know Book tip submitted by Helena Stepanow some of ultra and trail running most famous figures, like Scott Jurek or Anton Krupicka. As a casual runner myself, I am far from being one The Headspace Guide to Meditation and of those über-athletes, but I still enjoyed the read, Mindfulness and if nothing else, it got me motivated to get out By Andy Puddicombe there and run. “We can’t change every little thing that happens Book tip submitted by Martin Kloha to us in life, but we can change the way that we experience it. That’s the potential of meditation, of mindfulness. You don’t have to burn any incense, Search Inside Yourself: The Unexpected Path and you definitely don’t have to sit on the floor. Summer is here and we are ready! We bet you are too… to Achieving Success, Happiness (and World All you need to do is to take 10 mins out a day to Whatever your plans are for this summer, we have some reading tips for you to go along with it. Peace) step back; to familiarise yourself with the present Regardless if you plan to relax on a beach or enjoy a lunch break in the park, the book By Chade-Meng & Daniel Goleman moment so that you get to experience a greater recommendations our colleagues have for you are definitely worth checking out! This book by Chade-Meng Tan (one of Google’s sense of focus, calm and clarity in your life”. Let us know what your favorite read is at [email protected] earliest pioneers) reveals a key part of Google’s Book tip submitted by Massimo Piacentini We love to hear from you! success. The message: By discovering the inside //hg of ourselves we will find more than by searching Mindset: The New Psychology of Success forms new connections and over time you actually anywhere else, and the challenge is in learning how by Carol Dweck become smarter. to look. A really fascinating book about the fixed and That’s why you should always focus on effort, and In a humorous way, this book is an elegant growth of the mindset. In a fixed mindset, people be persistent despite setbacks. Seek challenges and invitation we can all use to take that journey and believe their basic qualities, like their intelligence focus on learning and continuous improvement. find health, happiness and creativity and as a result or talent, are simply fixed traits. They spend their I think everybody should read this book. bring productivity in your daily life (as well as time documenting their intelligence or talent Book tip submitted by Fabian Fritschka World Peace) instead of developing them. They also believe Book tip submitted by Caroline Bohnsack that talent alone creates success — without effort. Having a growth mindset means understanding Born to Run that intelligence can be developed by everybody. By Christopher McDougall One Small Step Can Change Your Life: The brain is like a muscle that gets stronger and I like to run. And I love to read. So, it seems logical Using the Japanese Technique of Kaizen to works better, the more it is exercised. Too often to read about running. One book that stood out to Achieve Lasting Success people believe the brain is static, leading them me (and to many others, by the way, as it became a By Robert Maurer to think talent and giftedness are permanent, New York Times Bestseller in 2009) was “Born to “Achieving great and lasting success through small, unchanging personal attributes that automatically Run” by Christopher McDougall. steady steps” bring success. Every time you work hard, stretch It tells the tale of Micah True, aka “Caballo Blanco”, Book tip submitted by Silvina Buhanna yourself and learn something new, your brain an American who leads a hermit-like lifestyle in

30 31 Mr Penno, what does the collaboration between We started our first smaller sales outsourcing THE FUTURE OF you and the SELLBYTEL Group look like? project with SELLBYTEL in 2006. A few years later, we started discussions with We are currently working together with the RIGHTHEAD regarding employee assignment. TEMP WORK group’s recruiting expert RIGHTHEAD to find We have also had a service outsourcing project Interview with Daniel Penno sales personnel. RIGHTHEAD supports us in with SELLBYTEL for about 18 months. recruiting highly skilled new professionals in the We have established a parallel business to cover area of telesales. peak times, such as Easter or Christmas. To The temporary recruitment industry’s put it differently, we have both SELLBYTEL’s, landscape has changed massively Our approach is to use the initial contract and our own internal team to enable effective over the past 10 years. More and duration of, let’s say a year, to get to know our benchmarking. more companies have realized how candidates and their skills. Yet, the ultimate goal is important it is to have a contingent to integrate them into our business permanently. What makes your partnership with workforce, and due to a tentative Hence, we are not so much aiming only to cover SELLBYTEL and RIGHTHEAD so rewarding? recruitment process in times of peak seasons, but rather targeting and ensuring recurring recessions, the temporary long-term talent retention. We are true partners at eye level and we nurture recruitment market has grown a very close exchange of our service and sales tremendously. However, the approach What, in your view, are currently the biggest expertise, as well as experience. I believe to temp work is rapidly changing. trends in employee assignment? that this is the key to moving forward and continuously growing. Our HR management specialist First of all, employee assignment is becoming RIGHTHEAD has been offering more and more attractive to both employers and What are your goals and wishes for your future outstanding HR solutions for many employees. This kind of work model offers a quick collaboration with the SELLBYTEL Group? years. One of our longtime clients option to find new employment. When there are in the area of employee assignment a lot of people looking for a job at any given time, We appreciate a partner that doesn’t just support (temp work) and personnel this method is seen as a new way to find exciting us with a classic communication center. We also recruitment constitutes a leading job opportunities, rather than just a temporary need someone who wants to explore and follow German parcel delivery service. job. the latest innovations and trends with us. Their central service unit based Digitalization in customer service and sales is in Nuremberg manages all parcel That’s because companies offer additional the perfect example. This is an essential topic delivery related requests. Moreover, attractive benefits now, rather than just a short- today, so here we aspire to achieve an effective the sales & service division for term job. There are, for instance, currently more exchange and best practice sharing with SME business partners and the career development options. SELLBYTEL to keep up with all the trends and coordination of parcel shop service to stay competitive. tasks is managed from this location Our concept with RIGHTHEAD is very clever: We just need to constantly adapt to the as well. employees get to test the job for about a year. Then changing expectations of customers regarding they have the option to extend their contract, or technological innovation. Social media is one We are curious to find out how they can return to RIGHTHEAD, where they key trend here. We want to stay on top and temp work has been developing and might be able to transfer to another project. discuss our strategic outlook for the coming how the collaboration between the Our focus is clearly on recruiting people for the years together with the SELLBYTEL Group. SELLBYTEL Group and our partner long-term! has been evolving over time. Daniel Thanks very much for sharing your ideas and Penno, Managing Director of our How long have you been collaborating with experiences! parcel delivery client, shares his RIGHTHEAD and SELLBYTEL and how has the thoughts ... partnership changed over the years? //aw

32 33 Ever planned on visiting the trendy German capital Berlin, but never did? Hopefully our colleague Johanna’s very own must-sees will give you that final push to book your ticket!

GENDARMENMARKT MAUERPARK The Gendarmenmarkt is among the most beautiful This is one of the parks to be in Berlin! Its name squares in Berlin, some even say it’s the most goes back to the Berlin Wall, which was built in ambient in Europe. Located in Berlin’ s historic 1961 and used to form the border between the center, it offers an amazing view of architectural districts of Prenzlauer Berg and Wedding. Today highlights, like the Konzerthaus or the French and the park is home to a flea market, an amphitheater, German churches. That and loads of nice cafés, barbecue, sports sites, and karaoke with musicians restaurants and the nearby shopping mile make and artists singing along to the latest tunes and old it one of the German capital’s top hot spots. Go classics. Go join the fun! check it out! My City : BERLIN JOHANNA MESSERER, 30 | Teamlead HELPBYCOM | Has been living in Berlin for 5 years

TEMPELHOF FIELD MARKTHALLE IX Key Facts A great example of upcycling on a large scale: this Some call the historic market hall no. 9 the The City of Berlin, with an area former military airport built in the 1920s has been “culinary epicentre” of Berlin: the permanent of 892 km2, is 9x bigger than Paris transformed into one of the world’s biggest inner- market and events like Streetfood Thursday, Berlin has around 1.700 bridges, that’s city green spaces perfect for spending relaxed Breakfast Market or Cheese Berlin attract major more than Venice days in the sun, gardening, strolling, working out, crowds, you can enjoy an exciting mix of regional One of the few cities worldwide that has kitesurfing and so much more. The disused runway food and delicacies from all over the world. Have three Unesco World Heritage Sites and the so-called taxiway are ideal for cycling or a taste! About 44 % of Berlin is made up skating – with a guaranteed sensation of flying! //aw//cg of parks, recreational areas, woods and rivers 34 35 Who is Markus Schöllmann? What in your view sets SELLBYTEL’s strategy apart MEET THE MANAGEMENT from others? 5 Questions for Markus Schöllmann, Vice President Strategy, SELLBYTEL Group Well, I just turned 37, I am married and my wife and I are expecting our first baby. We are very excited Our service portfolio is unique within the industry. In about this new adventure in our lives. We live in my opinion, there is no other provider who can offer the beautiful city of Nuremberg, where I joined the same variety of services with the same high quality SELLBYTEL in 2007. Today I am the Vice President Strategy.

You just celebrated your 10 year anniversary with the SELLBYTEL Group. How have you developed personally and how has SELLBYTEL evolved as a business since you started?

10 years ago my knowledge about the outsourcing business was rather limited and I had to learn a lot: about the company, the business and what really matters to our clients. Some of my responsibilities were very much learning by doing but all the tasks that were given to me helped me grow as a manager and most importantly as a person. The company itself has changed massively since I joined. When I started we were 2,000 people, mainly in Europe. Now there are over 8,500 employees on 5 different continents. We have not only been growing standards on a global scale. Clients do not want to in size and geographic coverage. We have also added have multiple vendors, but one trustworthy partner new services to our portfolio and customized our with the right skillset and services. In addition, we portfolio to fit our clients’ needs even more. customize our solutions to our partners’ individual needs. What was your biggest professional achievement during this period? What are your goals for the coming years with SELLBYTEL? The business we are working in is fast-paced, demanding and you never know what happens. It Like I said, 10 years ago SELLBYTEL was a completely can be a tough job to make everyone happy and different company and it is always changing and get all the things done within a limited timeframe. evolving. We will continue to add innovations into Not everybody is made for that. With all the action our service offering, such as artificial intelligence and around you it is very important to stay true to process automatization. Together with my team and yourself and follow the principles you believe in. I my colleagues from all over the world my goal is to guess I managed to stay the person I am and this is a drive these innovations. very important achievement for me. //aw

36 37 The SELLBYTEL Group Application Coach How to prepare for a telephone & personal interview Part #3

In our series „The SELLBYTEL Application Coach“, this time we provide you with more insider tips on the perfect application and specifically the interview process.

Telephone interview A telephone interview is a great chance to present yourself within your familiar environment, which means you are likely to be more relaxed. Besides, the respective employer gets a first impression of you and the chance to clarify the most important questions.

This is how you should prepare for your next phone interview: • Choose a quiet location (avoid background noise from family members or animals) • Make sure you have reception • Have your application portfolio right in front of you • Collect information on the respective company in advance (website & job advert) • Why are you interested in this particular employer, e.g. why SELLBYTEL? • What are your greatest strengths and weaknesses? • If applicable, what were the reasons for frequent job changes or unemployment? • Have you thought of other potential questions: • Think of questions you want to ask the employer • Why are you interested in working for this particular company? • Do not smoke or chew gum during the interview • Why have you decided to pursue this specific education / profession? • Set your mobile phone on mute • Why should the company give the position to you? • What are your goals in life / what do you want to achieve personally and professionally? Personal interview (on site) • How would your friends describe you? Organizational preparation: • How much do you want to earn? (incl. arguments: How exactly will you benefit the employer?) • Did you confirm the interview by e-mail or phone? • Do you have a copy of your cover letter / CV as well as the invitation letter and – if applicable – further Think of relevant questions you could ask the employer! important documents with you? • Do you know where the company is located and how long you will need for the journey? Have you Personal preparation researched parking options? • Clothes: This varies depending on the industry. In the insurance industry, for instance, you dress • Do you remember the name of your contact person? differently than in the IT business. By all means, your clothes have to be clean and tidy. • Jewellery: Please wear discreetly. Content preparation • Make-Up: Less is more here. Please do not use strong perfumes / deodorants. • Did you read through your CV and cover letter once again, especially regarding the aspect of what • Shoes: Your shoes must be clean and elegant. differentiates you from other applicants? • Groomed hair and a fresh shaving are absolutely essential. • Did you think of relevant professional experience you can mention? • Did you collect information about the company on its website: Would you like to put into practice what you just learned? What are you waiting for? Apply now for your • Where is the company located and are there any subsidiaries? dream position with the SELLBYTEL Group! We look forward to meeting you in person! Find all our • Do you know all their products / services? currently available positions here • What exactly does the company do? www.sellbytel.com/en/career/open-positions • How many employees does the company have? • Is the business currently expanding, if so, where to? To be continued soon. • Have you noted down your professional successes / setbacks and your personal strengths / weaknesses? //aw

38 39 Trainer / Coach Communication and Executive Customer Service Development (m/f) 1116BF Representative / Financial Services (m/f) 0417W JOB ADS Your tasks For financial experts as well as Preparation and conduct of various training measures applicants considering a career and workshops in a client environment change Location: Leipzig Inside Sales Partner Business Manager for Asset Manager - English Our desired profile Start date: immediately Germany (m/f) 1215AFL Speaker (m/f) 0317O Previous experience in sales trainings, high level of self- motivation and willingness to travel within the country Your tasks Your tasks Deal Management Services • Liaise with German business partners to manage and Manage and recommend Our offer Specialist (m/f) 0317P develop relationships improvements on service Exciting and challenging tasks with considerable We are looking for a highly • Identify, win and realize business opportunities maintenance contracts, track, personal freedom motivated service specialist for a • Monitor the partner performance and the report and resolve issues with the successful IT project quantitative achievements client’s assets Location: Berlin | Start date: immediately Location: Krakow • Deepen your product know-how and sales skills Start date: immediately Our desired profile Our desired profile University degree, fluent English • University degree or vocational training with a major and one of the following languages in sales and / or IT environment is an advantage as a plus: German, Russian, Turkish, Personnel Administrator / • Interest in IT business and complex products as well Hebrew, French, Italian, Spanish Payroll (m/f) 0317CB as a proactive approach and great capacity to learn Operations Manager / Project Manager / Our offer Customer Service (m/f) 0317AM Your tasks Our offer Exciting and growing project in Are you prepared to play a vital role in SELLBYTEL’s Responsible for preparing payroll, • Start your career in a high quality role within the a multicultural and international customer service projects? administrative implementation of enterprise technology industry team, private health care, Location: Nuremberg / Fuerth contract changes, new hires and • Grow and extend your skills and responsibilities with multisport card and other benefits Start date: immediately terminations our constant support and training program • Within our sales team you will receive a competitive Location: Krakow Our desired profile level of fixed salary and a motivating bonus scheme Start date: immediately Working in Barcelona Completed commercial or • Various benefits – meal tickets, trainings, courses, Do you want to take on a new challenge vocational training, minimum of contribution to sport activities, corporate events, etc. internationally? 2 years industry experience in Regardless if you enjoy sales, customer service payroll as well as knowledge in Location: Prague | Start date: immediately or are looking for an exciting career change, we tax and social security law welcome all kinds of talents at our hub in Barcelona. Internal Partner Sales Have you considered working with at least 8 hours Our offer Specialist for Turkey (m/f) of average sunshine daily, in a place that is full of Join the amazing team in our 0816as outdoor opportunities? We have the matching job and headquarter in Nuremberg, many Liaise with Turkish business relocation package to make it happen for you! Check benefits and discounts Representative 1st Level Support / UHD partners and enjoy our out our website www.sellbytel.com for various career Location: Nuremberg (m/f) 1215J multicultural working atmosphere opportunities and details on how to join an amazing Start date: immediately Location: Berlin | Start date: immediately Location: Prague team in Barcelona! Start date: immediately

40 Apply now: Call: +49 911 9339 3636 | E-mail: [email protected] | WhatsApp: +49 151 126 77 164 41 Please refer to The HUB | Find more vacancies at sellbytel.com Sales Representative with German and French German Customer (m/f) 0316AD Representative, (m/f) 1116S Be part of an international and JOB ADS Your tasks dynamic team that is responsible Identification and qualification of prospects and for delivering outstanding after- decision-makers in the targeted companies, driving sales-support profitability through proactive management to achieve Location: Barcelona French Account Manager – IT Sector (m/f) Junior Recruiter with sales quota and targets Start date: immediately 0513R Swedish, Danish or Norwegian (m/f) 0417AV Our desired profile Your tasks High / native level of (Swiss)-German and French, Dutch / Flemish Business • Be the key point of contact for all your clients’ needs Your tasks previous experience in B2B sales and strong Developer with French (m/f) • Regularly inform clients and prospects about current Perform initial screening, communication skills 0114BE marketing campaigns and promotions telephone interviews and post Shape your career by working • Maintain constant communication with the accounts vacancy announcements on a Our offer in IT, digital marketing, online that you are responsible for in order to help them wide range of media sources (e.g. Exciting and challenging tasks within a future-oriented advertising and social media increase sales websites, magazines, schools, workplace with many opportunities, good career Location: Barcelona universities) prospects and further development Start date: immediately Our desired profile • Native in French and fluent in English Our desired profile Location: Barcelona | Start date: immediately • A strong sales background with experience in High / native level of Swedish, Japanese Marketing managing your own clients and accounts Danish or Norwegian as well Specialist (m/f) 0317AW • Ability to communicate with business contacts at all as fluent English with great Turkish Technical Support Advisor – Apps levels communication skills and a junior (m/f) 0316AQ Your tasks • A strategic approach to business profile: ready to learn and develop Plan and conduct targeted Location: Barcelona | Start date: immediately marketing campaigns consisting of Our offer Our offer various digital marketing tactics, • Work in a young, dynamic and multicultural company International and dynamic such as email, social media, events • Excellent, ongoing training and mentoring working environment with the Danish Business Developer (m/f) 0517B and webinars • Relocation package chance to advance individually through continuous training Your tasks Our desired profile Location: Barcelona | Start date: immediately Work closely with customers to understand and capture High / native level of Japanese Location: Barcelona requirements in order to generate and qualify leads and fluent English with previous Start date: immediately experience in channel marketing Technical Support Advisor – Our desired profile and a passion for sales German market (m/f) 0316AP Excellent communication skills in English and Danish, Norwegian Business Developer – IT Sector passion about interacting with people Our offer Are you passionate about new (m/f) 0416R Secure and future-oriented technologies and enjoy helping Our offer job, demanding and interesting others with their technical issues? If you are a business developer who wants to kick Full-time and long-term contract, opportunity to grow tasks with many possibilities to You might be the perfect fit for us start your career by working with a world renowned IT in an international team contribute own ideas company, we want to hear from you Location: Barcelona Location: Barcelona Location: Barcelona Start date: immediately Location: Barcelona | Start date: immediately Start date: immediately Start date: immediately

42 Apply now: send your CV to [email protected] 43 Please refer to The HUB | Find more vacancies at sellbytel.com Virtual Partner Account Manager - Cantonese / Financial Analyst - English & Thai / Korean (m/f) Malay (m/f)

JOB ADS Your tasks Your tasks Be responsible for a portfolio of partners and Research and analyze financial developing their business, always keep an eye out for information on company’s new opportunities and manage your own pipeline profitability, solvency, stability Virtual Demand Generation Specialist – English Virtual Demand Generation and liquidity, write reports and (m/f) Specialist – Mandarin (m/f) Our desired profile monitor financial movements Experience in channel partner / partner sales and Your tasks Your tasks account management, excellent verbal and written Our desired profile • Lead generation for sales (prospect qualification, Support and contribute to sales and communication skills in English and Cantonese / Thai / Proficient in MS office and scheduling meetings, tracking, product and solution marketing campaigns, handle inbound Korean financial software, experience presentations) inquiries from online & phone channels with statistical analysis combined • Identification and performance of lead management to assess and qualify their needs Our offer with presentation, reporting and • Successful implementation of permanent and High level of creative potential, flat hierarchies and an communication skills segment specific marketing campaigns Our desired profile amazing team Experience in lead generation and Our offer Our desired profile prospecting accounts, high level of Location: Kuala Lumpur Secure and future-oriented job • High school diploma required English and Mandarin Start date: immediately within an amazing team, many • Excellent English communication skills both verbal benefits and discounts and written Our offer • Ability to work in a team based environment Exciting tasks with various Location: Kuala Lumpur • Motivation to develop deep knowledge about the opportunities for personal and Start date: immediately products and markets professional development Virtual Customer Support Specialist – Mandarin Our offer Location: Kuala Lumpur (m/f) • Full-time and long-term contract Start date: immediately Trainer – English (m/f) • Great career progression and development for Your tasks Deliver soft skill, product and outstanding achievers Review ads to ensure compliance, manage and respond system trainings company-wide • Vibrant and energetic office culture HR Manager (English) – to escalations from internal and external stakeholders APAC (m/f) Location: Kuala Lumpur Location: Singapore Our desired profile Start date: immediately Start date: immediately Location: Kuala Lumpur Native / excellent communication skills in Mandarin Start date: immediately and English and previous experience in the online advertising industry Service Provider Road Virtual Sales Representative – Malay (m/f) Warrior (m/f) If you have previous inside sales experience and want Program Manager – English Our offer Use your outgoing and sales- to work for a world-leading company, we want to hear (m/f) Opportunity to join an amazing team with the oriented personality to position from you You’re able to manage and possibility to grow within the company and promote our client’s products monitor a project? Apply with us in your assigned territory Location: Kuala Lumpur Location: Kuala Lumpur Start date: immediately Location: Kuala Lumpur Start date: immediately Location: Melbourne, Australia Start date: immediately Start date: immediately

Apply now: send your CV to [email protected] 44 Please refer to The HUB | Find more vacancies at sellbytel.com 45 Data Analyst (m/f) Inside Channel Account Manager – Danish / Dutch Your tasks Speaker (m/f) JOB ADS Project management, weekly forecasts and Manage the whole sales cycle performance metrics for business reviews, execute data from prospecting to closing and root cause analyses as well as documentations Location: Oeiras, Tagus Park (Lisbon) Marketing Development Representative (m/f) Senior HR Recruiter (m/f) Our desired profile Start date: immediately BA / BS degree in business, finance or engineering, Your tasks Your tasks fluent English, 3 years of post-college experience, • Develop new business via telephone and other Support operations manager familiarity with quota planning support, knowledge of Business Advisor – Dutch communication tools in recruiting sales and account Excel, SQL, Database and CRM systems Speaker (m/f) • Conduct a needs analysis and determine prospect managers by screening relevant Get ready to build close business opportunities job portals, conducting interviews Our offer relationships and to become a • Build and cultivate prospect relationships by with promising candidates and International and dynamic working environment with trusted advisor for our partner conducting follow-up communications onboarding new employees the chance to develop individually • Interact with the regional sales team to develop and Location: Oeiras, Tagus Park (Lisbon) grow the sales pipeline Our desired profile Location: Mountain View, California Start date: immediately Commercial apprenticeship Start date: immediately Our desired profile or bachelor degree, previous • BA / BS degree or equivalent practical experience experience in a similar position Customer Care Advisor – • Experience in sales development, customer Trainer (m/f) French Speaker (m/f) relationship management and lead generation Our offer Join SELLBYTEL as a trainer for employees • Excellent and versatile oral and written A positive and motivating work Location: Oeiras, Tagus Park (Lisbon) Your tasks communication skills environment with flat hierarchies Start date: immediately Respond to customers’ inbound • Team player and highly interesting and requests regarding IT equipment demanding tasks (computers, tablets, smartphones) Our offer Business Advisor for Services ­– and provide a satisfying solution • International and dynamic working environment in a Johannesburg, South Africa Dutch Speaker (m/f) world leading tech company Start date: immediately Our desired profile • Exciting and enthusiastic environment that promotes Your tasks Excellent level of French, good own initiative thinking Establish a close and strong relationship with partners level of English and professional • Intensive training Business Development by becoming a trusted advisor and specialist on their experience in IT / technical Representative French / tools, certifications, programs and promotions support Location: San Jose, California | Start date: immediately German / Swedish / Dutch Our desired profile Our offer Is costumer-oriented Native or excellent level of Dutch and French, good Paid training, attractive salary communication one of your presentation and communication skills conditions and a great opportunity Virtual Demand Generation Specialist strengths? If you are interested to develop your career in the field of IT, join our team for Our offer We are looking for motivated and career-oriented this great opportunity A future-oriented workplace with various opportunities Location: Oeiras, Tagus Park inside sales specialists to join our new team for personal and professional development (Lisbon) Location: Oeiras, Tagus Park (Lisbon) Start date: immediately Location: Boulder, Colorado | Start date: immediately Start date: immediately Oeiras, Tagus Park (Lisbon) | Start date: immediately

46 Apply now: for US jobs please send your CV to [email protected] | for Portuguese jobs please send your CV 47 to [email protected] | Please refer to The HUB | Find more vacancies at sellbytel.com The HUB Magazine is a quarterly publication SNEAK PEEK by The SELLBYTEL Group

HIGHLIGHTS OF THE HUB MAGAZINE 4 / 2017 SELLBYTEL Group GmbH Großweidenmuehlstrasse 36 90419 Nuremberg CONQUER NEW PATHS! Germany www.sellbytel.com [email protected] Editor in Chief (V.i.S.d.P.): Hanni Guerra (hg) [email protected] My city Editors: Prague Anna-Luisa Wiefel (aw) [email protected] Art Direction: Martin Kloha [email protected] Success Story Alexander Zeus [email protected] Helena Stepanow Project Assistance: Head of Recruitment Strategy Carina Gössl SELLBYTEL Group [email protected] Printed at: Schirmer Medien GmbH & Co. KG Boschstraße 16 89079 Ulm Image credits: 2p: ©Maksym Yemelyanov - Fotolia 4p: ©eldarnurkovic - Fotolia The growth of 14p: ©aimeagold - Fotolia 16p: ©UBER IMAGES - Fotolia start-ups 26: ©ATLANTISMEDIA - Fotolia 27p: Barcelona: © Ekaterina Pokrovsky 29p: ©.shock – Fotolia 14p, 15p: ©aimeagold - Fotolia 13p: ©Jakub Jirsák – Fotolia 16p: ©vchalup – Fotolia 23p: ©freshidea - Fotolia; ©kentoh - Fotolia 26p: ©golubovy – Fotolia 30p:©last19 - Fotolia 31p:©Drobot Dean - Fotolia Start over 34p:©JFL Photography - Fotolia 35p:©Pixelshop - Fotolia; ©Ricochet64 - Fotolia; Never be afraid of change ©Tobias Arhelger - Fotolia 39p: ©ivanko80 - Fotolia 42p: ©TTstudio - Fotolia; ©kantver - Fotolia; ©XtravaganT - Fotolia All images and artwork not listed above are property of the SELLBYTEL Group or the featured individual.

Find your new job right here: Call: +49 911 9339 3636 | E-mail: [email protected] 48 Find more vacancies at sellbytel.com Carolina | Marketing Department | SELLBYTEL Group | Barcelona, Spain Cooks amazing ceviche and other Peruvian delicacies for her blog cevicheandcebiche.weebly.com www.sellbytel.com