West Yorkshire Fire and Rescue Authority
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WEST YORKSHIRE FIRE AND RESCUE AUTHORITY MEETING TO BE HELD ON FRIDAY 16 DECEMBER 2011 AT 10.30 A.M. IN THE TRAINING AND CONFERENCE SUITE, BIRKENSHAW AGENDA 1. CHAIRMAN’S ANNOUNCEMENTS 2. ADMISSION OF THE PUBLIC The Committee is asked to consider whether, by resolution, to exclude the public from the meeting during the items of business marked with an ‘E’ reference, because of the possibility of the disclosure of exempt information. 3. URGENT ITEMS To determine whether there are any additional items of business which, by reason of special circumstances, the Chair believes should be considered at the meeting. 4. DECLARATIONS OF INTEREST To consider any Declaration of Interest in relation to any item of business on the agenda. 5. MINUTES OF THE LAST MEETING HELD ON 9 SEPTEMBER 2011 (pp 3 - 8) (Enclosed) 6. MINUTES OF THE AUDIT COMMITTEE AT A MEETING HELD ON 30 SEPTEMBER 2011 (pp 9 - 11) (Enclosed) 7. MINUTES OF THE EXECUTIVE COMMITTEE AT A MEETING HELD ON 31 OCTOBER 2011 (pp 12 - 14) (Enclosed) 8. MINUTES OF THE COMMUNITY SAFETY COMMITTEE AT A MEETING HELD ON 4 NOVEMBER 2011 (pp 15 - 21) (Enclosed) 9. MINUTES OF THE HUMAN RESOURCES COMMITTEE AT A MEETING HELD ON 11 NOVEMBER 2011 (pp 22 - 24) (Enclosed) 10. MINUTES OF THE FINANCE AND RESOURCES COMMITTEE AT A MEETING HELD ON 18 NOVEMBER 2011 (pp 25 - 28) (Enclosed) 11. LOCAL GOVERNMENT GROUP MINUTES (pp 29 - 51) a) Fire Commission - 14 October 2011 (p 29) b) Safer and Stronger Communities Programme Board - 13 September 2011 (p 36) c) Fire Services Management Committee - 16 September 2011 (p 45) - 17 November 2011 (Enclosed where available) 12. PERFORMANCE MANAGEMENT REPORT (pp 52 - 84) (Enclosed) 13. INTEGRATED RISK MANAGEMENT PLAN (IRMP) – CONSULTATION FEEDBACK (pp 85 - 90) (Enclosed) 14. INTEGRATED RISK MANAGEMENT PLAN (IRMP) PROPOSALS (pp 91 - 101) (Enclosed) 15. OPERATIONAL ASSESSMENT AND FIRE PEER CHALLENGE (pp 102 - 105) (Enclosed) 16. CUSTOMER SERVICE EXCELLENCE REPORT (pp 106 - 143) (Enclosed) 17. LOCALISM ACT (pp 144 - 149) (Enclosed) 18. INSTITUTE OF LEADERSHIP AND MANAGEMENT – MEMBER ATTENDANCE (pp 150 - 154) (Enclosed) 19. COMMUNITY COVENANT SCHEME - Presentation ITEM NO 16 DECEMBER WYFRA FULL AUTHORITY 2011 12 REPORT OF: DIRECTOR OF CORPORATE RESOURCES PURPOSE OF REPORT: TO INFORM MEMBERS OF THE AUTHORITY’S PERFORMANCE AGAINST KEY PERFORMANCE INDICATORS RECOMMENDATION: THAT MEMBERS NOTE THE REPORT LOCAL GOVERNMENT (ACCESS TO INFORMATION) ACT DETAILS EXEMPTION CATEGORY: NONE CONTACT OFFICER: ALISON DAVEY – 01274 655801 CORPORATE SERVICES MANAGER [email protected] BACKGROUND PAPERS: N/A SUMMARY: This report provides Members with information regarding the performance of West Yorkshire Fire and Rescue Service against targets to enable the Authority to measure, monitor and evaluate performance. 1. INFORMATION 1.1 The attached Performance Management and Activity Report outlines the Authority’s performance against key performance indicators thereby enabling the Authority to measure, monitor and evaluate performance against targets. These are detailed in three categories as shown below: Key Performance Indicators Service Delivery Indicators Corporate Health Indicators 1.2 The report shows a summary of the cumulative performance for the year 2011/12 to date against each of the indicators. 1.3 The Performance Management and Activity Report is monitored bi-monthly by Management Team and the Full Authority at each meeting. 1.4 An abridged version of the Performance Management Report is presented to each Audit Committee highlighting where targets are not being achieved or where comparisons with all Metropolitan Fire and Rescue Authorities identifies West Yorkshire as performing seventh out of the seven Metropolitan Fire and Rescue Authorities. 1.5 A traffic light system is used to provide a clear visual indicator of performance against each specific target and ‘direction of travel’ arrows indicate whether performance has improved, remained the same or deteriorated compared to the position at the same time in the previous year. 1.6 Other performance and activity information is also included within the report. 2 FINANCIAL IMPLICATIONS 2.1 There are no financial implications arising from this report. 3 EQUALITY AND DIVERSITY IMPLICATIONS 3.1 Measurement against key indicators on equality and diversity are included in the Performance Management Reports. 4 RECOMMENDATIONS 4.1 That Members note the report. West Yorkshire Fire & Rescue Service Performance Management and Activity Report 2011/12 Period Covered: 1 April 2011 – 31 October 2011 Date Issued: 21 November 2011 Table of Contents Contents Page No. 1. Introduction/Summary 3 2. Target Summary – Overview 4 3. Performance Indicators – Comparison with other Fire and Rescue Services 6 4. Incidents 6 Chargeable Special Service Calls – District Performance 9 5. ‘Five Pumps and Above’ Incidents (to 18 November 2011) 10 6. Safety Critical and Fire Safety Inspections 13 7. Home Fire Safety Checks 14 Smoke Alarm Ownership 15 8. Compliments and Complaints 16 9. Violence at Work 18 District Actions to Address Violence 19 10. Service Plan - Action Plan 2011-12 21 1. Introduction/Summary The purpose of this report is to provide information regarding the performance of West Yorkshire Fire and Rescue Service against selected national and local targets to enable the Authority to measure, monitor and evaluate performance. The first twelve indicators (SD 1-12) contained within this report relate to Service Delivery indicators as identified within the 2011-15 West Yorkshire Fire and Rescue Service Plan. For these indicators, West Yorkshire Fire and Rescue Service has based the next five year’s aspirations on the last five year’s achievements. In this report, monthly statistics have been utilised to identify trends in performance. Information regarding a selection of local performance targets has also been provided in this report and comparisons have been made with the previous year’s performance. All data, unless specified, is for the reporting period 1 April 2011 – 31 October 2011. A traffic light system has been employed to provide a straightforward visual indicator of performance against each specific target. Comparative data, in respect of other Metropolitan Fire Authorities, is collated to allow West Yorkshire Fire and Rescue Service to benchmark its performance against those similar Authorities. This report details the ranking of all Metropolitan Fire and Rescue Authorities performance from 1 to 7 against indicators with 1 being the highest performing. Graphical representation of the performance of West Yorkshire Fire and Rescue Service is available via the Performance Management Information (PMI) system, which is accessed via the Service’s intranet site. Performance Management Report Page 3 of 31 2. Target Summary – Overview Legend Purple indicates target not applicable Red indicates not achieving target Amber indicates satisfactory performance (within 10% of target) Green indicates achieving or exceeding target Grey indicates there is currently no data available for this indicator Direction of travel, compared to position at this time last year (DOT) Service Delivery Indicators Indicator Description Target Performance DOT SD1 Accidental Dwelling Fires (per 10,000 dwellings) 13.86 7.31 SD2 Number of deaths arising from accidental fires in dwellings per 100,000 population 0.42 0.09 SD3 Number of Injuries arising from accidental fires in dwellings per 100,000 population 7.22 4.76 SD5 Number of calls to malicious false alarms per 1000 population – not attended 0.44 0.11 SD6 Number of calls to malicious false alarms per 1000 population – attended 0.59 0.18 SD7 Unwanted fire signals from automatic fire detection equipment per 1000 non-domestic properties 84.33 37.15 SD8 False alarms caused by automatic fire detection apparatus per 1000 domestic properties Not set 3.53 SD9 Fires in non-domestic premises per 1000 non-domestic premises 7.78 3.82 SD10(a) The percentage of fires attended in dwellings where there was a working smoke alarm 50.0% 53.4% SD10(b) The percentage of fires attended in dwellings where a smoke alarm, because it was faulty or incorrectly sited, 9.1% 7.0% did not activate SD10(c) The percentage of fires attended in dwellings where a correctly sited and working smoke alarm did not activate N/A 17.4% N/A SD10(d) The percentage of fires attended in dwellings where no smoke alarm was fitted 47.6% 22.2% SD11(a) Number of Primary Fires per 100,000 population 229.69 100.69 SD11(b) Number of Fire Fatalities per 100,000 population – Accidental Dwelling Fires 0.42 0.09 SD11(c) Number of Fire Fatalities per 100,000 population – Other Fires Not set 0.04 SD11(d) Number of Fire Casualties (excluding precautionary checks) per 100,000 population 10.38 6.49 SD12(a) Arson Incidents (All Deliberate Fires) per 10,000 population 56.70 28.83 SD12(b) Arson Incidents (Deliberate Primary Fires) per 10,000 population 13.45 4.65 SD12(c) Arson Incidents (Deliberate Secondary Fires) per 10,000 population 44.67 24.18 Performance Management Report Page 4 of 31 Corporate Health Indicators Indicator Description Target Performance DOT CH4 Average number of working days / shifts lost to sickness 6.37 3.19 CH5(a) Health and Safety <3 days injuries (Lost time) 47 29 CH5(b) Health and Safety (Total injuries) Fatal Injuries 0 0 CH5(c) Health and Safety (Total injuries) Major Injuries Not set 1 CH5(d) Health and Safety (Total injuries) 3 + days Injuries 35 16 CH7 Expenditure per head of population on the provision of fire