Upstream The Newsletter of Incentive FM Group

Summer / Spring October 2016

Inside This Issue Business Update Contract Wins Two New Group Conference Gleneagles Charity Shoot Modern Day Slavery Acquisitions Around the Park

Welcome to the October 2016 edition of the Incentive FM Group newsletter, Upstream. As you will read, it has again been a very busy and exciting time for the group. We hope you enjoy reading our news and views.

Martin Athey (Incentive FM Group Company Secretary) , Jeremy Waud, Ian Adams, David Adams.

M&E Services and Window Cleaning move in the M&E/Building Environmental In the busy six months since our last issue of Services sector and we now have combined Upstream we have completed both of the acqui- annual sales of just over £ 10m in this area. We sitions that we had been working on for some will in due course integrate our M&E businesses, time. On 1st June we welcomed Derby-based and bring them in line with our Incentive style of Ace Environmental Engineering Ltd into the alligned branding. Group. There is a special welcome for Ian Adams Our second recent acquisition is ARL Support who ran this business for many years with his Services, a niche window cleaning business with cousin David Adams and now takes up his pre- nationwide sales in excess of £ 3m. The com- ferred role as Commercial Director reporting into pany carries out dynamic and complex services our head of engineering, Chris Windass. Chris for customers such as Pizza Express, Zizzi, also has reponsibility for Comserve, our southern Matalan and Pets at Home. All its UK operational based M&E business which operates in a similar technical space to Ace. Ace has a great track record with sales of over £ 6m per annum. The company specialises in air conditioning, and has strong design and installation skills in addition to its maintenance services. This acquisition completes our planned fm group limited Two New Acquisitions By Jeremy Waud, Chairman at Incentive FM Group

Front Row - Adam Littlejohn, Ben Steele and Jamie Wright. Back Row – Martin Reed, Jeremy Waud, Martin Athey plus the ARL legal representatives.

locations are covered by ARL using its unique 62m recorded to March 2016. I am really tracking and recording software. Adam excited to record that our run rate now is Littlejohn and Ben Steele continue to run the around £ 100m sales per annum. This is the business together with their 30-strong team very target we set ourselves when we started of window cleaners reporting into Jamie the business from zero just fourteen years Wright in our cleaning division. There is a log- ago. ical synergy with our other window cleaning business, SWC, which we reported on in our Premises last issue of this magazine. Taking on a new lease for Ace at our new Derby location has given us a good northern Strategy foothold, whilst in the south we have also From a strategic point of view, we wanted to renewed our lease at Kings Langley in find new businesses in both window clean- Hertfordshire. This is the base for Comserve ing and M&E maintenance to complement and we have also integrated our entire HR our already extensive range of activities and and payroll team to the refurbished building customer service offerings. These two service under the watchful eye of our Director of HR, areas are quite specialised and tend to attract Laura Phillips. better operational margins than we experi- Our head office lease in Loman ence in many of our business areas. Overall, Street has also been reviewed and we have we are delighted with the companies, the invested in further facilities and meeting staff and the new teams that have joined us room space so as to ensure that all three and who help to make up our 2,500- strong properties provide the space and operational multi service capability of facilities staff across capacity that our various teams and visiting the UK. suppliers and customers need.

Overall Business Growth The two new businesses arrive with us at a time of considerable organic growth across most of our divisions. Our total sales to March 2017 are forecast at over £ 90m which is a massive leap forward from the £

Page 2 Promotion(?) to the Premier League! By Martin Reed, Managing Director at Incentive FM Group Our great business continues to grow and develop at an astounding rate. In the last twelve months we have seen not only a large amount of organic growth through exciting contract wins but we It’s important that as we get bigger we have also strengthened our keep the personal touch and personality business through the that has made Incentive FM Group who we are and to make sure we always remember acquisition of other first class this I have refreshed our company vision; companies. “To have staff who love Contract wins including Bluewater, 30 St Mary Axe, St Botolph Building, Hello working for us and clients Student, Paddington, Addleshaw Goddard who love working with us” and most recently Dollar Finance have all had a significant impact on sales turnover. I am working hard with the Group Every one of the businesses in the group is Leadership Team to ensure that we keep to growing and has been successful in its own our traditions and values and remain a right. great company to work for where people In addition to this organic growth our who work hard are treated fairly, feel they acquisition of four other companies, belong and have a bright future. Comserve, SWC, ACE and ARL have also I can promise all our staff and clients added to our month by month increase in that we will remain an open and honest sales. The acquisitions were targeted at the business where staff who deliver our serv- building, M&E and window cleaning sec- ice will be at the forefront of everything we tors. These new sister companies offer do and as ever our clients will get the great exciting growth opportunities in their own service they want and pay for. nesses like ours that offer a nimbler, per- right but also significantly strengthen the Leicester City know they are never sonal and bespoke service and most of all a Incentive FM Group. In short we can do going to be the biggest club in the country trusted contractor relationship. more things ourselves without having to but then again they probably don’t want to Living in Leicestershire I have first-hand rely on third party contractors. be. We know we will never be the biggest experience of how size doesn’t always In 2015 we turned over just under FM provider but, just like Leicester City, we count for everything. Leicester City won £50m. This year we will turn over in excess are happy to be considered champions in the Premier League through a combination of £90m with a monthly revenue figure the FM market with staff who love working of hard graft, team work, great leadership already delivering a run rate of over £100m for us and clients who love working with us. and commitment from everyone involved per annum. Double the size in just two with the club. They also decided to create years. an atmosphere for the fans that was inclu- sive and exciting. All stakeholders from the manager to the players, the backroom staff and ultimately the fans showed a ‘love’ for the club that proved unstoppable. There is no doubt that our fantastic growth is primarily down to one thing, our staff. Without them we could not generate the outstanding service platform we need to continue to expand and grow. It’s ironic Some might say turnover in excess of that the biggest challenge to our business £100m and an ability to provide any service is its own success. has put us in to the Premier League of FM alongside all of the big (and very big) boys of the industry. But we have always believed that size is not the key to making our business great. In fact, we have always said that these huge soulless corporate FM entities are fine for some organisations but more and more clients are turning to busi-

Page 3 New Group Contract Wins

as two corporate offices in Nottingham and a further office premises in Bicester. Our FM team will also provide dedicated reception services at the three office sites. Dollar UK had previously managed its substantial portfolio of stores and office buildings internally, however following a strategic review of their global property management services the company identi- fied us as their outsourcing partner of choice, enabling Dollar UK to concentrate on its core business of providing consumer finance whilst benefiting from an enhanced service and improved efficiencies through self-delivery and procurement leverage.

Incentive FM – The Innovations Group

with an interesting challenge. Angel Central makes great use of its central piazza by hosting various events through- Allied Irish Banks out the year but most notably the Summer Comserve has won a three-year contract to provide services to Allied Irish Bank at 22 sites across the UK. The contract covers both office buildings and high street branches and is designed to ensure a com- pliant and comfortable environment for Following a swift negotiation process, we both employees and customers. have been awarded a 12 month rolling Awarded by property agent McBains contract to provide total facilities manage- Cooper, we will be responsible for all heat- ment services for the Innovation Group, in ing, air conditioning and lighting equip- a deal worth £730k per annum. Lawn on which deck chairs are put for cus- ment across the sites, in addition to under- Under the terms of the contract we will tomers to increase dwell time in the centre. taking minor fabrication repair and refur- be providing cleaning, security, M&E, This is Incentive FM’s first contract with bishment. Our 70-strong mobile engineer- waste, utilities procurement and manage- CBRE and whilst it is small in comparison to ing team will provide a full planned mainte- ment services at the Group’s head office in many of our other shopping centres, it is nance programme including all statutory and eight other satellite build- going to be an excellent opportunity to testing and inspections. Additionally, we ings nationwide, including the TUPE trans- demonstrate our capabilities in this area. will provide a 24/7, 365 emergency call-out fer of 15 staff. service with pre-agreed response times to Innovation Group, who provides serv- Incentive FM secures Dollar UK support the demands of AIB’s stakeholders ices to organisations in the insurance indus- Dollar UK awarded us a significant three- and customers. try, is committed to delivering and fulfilling a safe work environment to its employees. Incentive FM will work to maintain the company’s high workplace standards ensuring every area of the company remains compliant.

Lendlease Angel Central Located in Stratford, this exciting large Incentive FM were awarded the prestigious scale in and around the Queen Elizabeth year contract. We will be providing a full 150,000 square feet soft services contract Olympic Park will be developed over the range of facilities management and main- at one of ’s most vibrant and afflu- next 5 years or so. International Quarter tenance services across Dollar UK’s corpo- ent boroughs which welcomes approxi- London is at the center of Europe’s largest rate offices and high street stores. mately 10 million visitors per year. urban development. The contract commenced on the 1st Our remit will comprise of property and estate management and building mainte- May and our staff see two different loca- Key facts: nance covering in excess of 250 branches tions from day to night. A fairly normal • The project will deliver four million sq. ft. of The Money Shop and Suttons & shopping scheme during the day and by of Grade ‘A’ office accommodation, 333 night the O2 Academy provides the team Robertsons, both Dollar UK brands, as well

Page 4 ship approach, whilst working closely with the client to ensure standards will be con- sistently exceeded. All of the current team on site have transferred to Incentive’s employment under the terms of TUPE, with the additional recruitment of two new positions joining Incentive Lynx. Incentive QAS has also continued to expand it’s portfolio through the addition of a number of new customers from the vast pool of building tenants that occupy some of our managing agent contracts. New business includes SpaceApe Games, new residential units and community Chatham, . Kaye Scholer, Partners Group and City facilities within a 22 acre site 14 staff will be providing a 24/7 clean- Credit Capital. • Almost one million sq. ft. is already pre- ing service at the centre, which attracts Verde – Tishman Speyer let, with the Financial Conduct Authority over 225,000 shoppers every week. The Incentive QAS and Incentive Lynx are and Transport for London occupying the centre boasts a 16-lane bowling alley, excited to be working closely with our first two buildings events facilities and over 70 retails units. In addition, we will provide a daily janitorial client partners at the brand new Verde • Over 25,000 people will work at service, a full time waste management SW1 development in Victoria, where all the International Quarter when complete team and washroom services to Chathams teams are busy preparing the building for • Investments from Deutsche Bank and only public washroom facilities. practical completion. The security and Legal & General totaled more than cleaning teams began working on site £615m of forward sales for the first two during September to begin to write commercial buildings on site. procedures, learn the building and carry out 'sparkle’ cleans prior to PC in October. Our involvement is for TFM for the con- At the time of going to print our site based struction/ project office and welfare facili- security manager, loading bay manager, ties, including cloak room management. housekeeping supervisor and team are Up to 2,000 construction workers per day looking forward to increasing service across are predicted to be using the facilities. the coming months as the building Eight months on and we have a fully becomes more and more populated. The trained team delivering Reception, The mobilisation went very smoothly services being provided to the landlord Hospitality, locker room management, with 100% TUPE take up, with all staff managed areas of the 12 storey glass cleaning, security and FM across the site. commenting on what a positive difference building include daily housekeeping On a daily basis there are roughly 750 Incentive QAS has had on service delivery services, window cleaning via BMU, WTP contractors and 150 client staff on site and staff morale since taking over. and rope access, 24/7 manned guarding, being looked after by our team. At our 90 day review meeting the waste management, washroom services, Centre Management team commented on how Incentive QAS’ focus on continuous improvement was evident in how positive the initial months had unfolded.

Reed Exhibitions New Contract with Taylor Wimpey Incentive QAS were awarded a contract to Nathan Firouzman and Annie Karastoyanova provide cleaning and security/reception recognised an opportunity when our client services for Reed Exhibitions at its UK Ascential decided to sub-let part of their Headquarters at Gateway House in office. Richmond. The 62,000 square foot, 4 They let the space to Taylor Wimpey Storey modern office building, is home to and Nathan and Annie received an intro- over 250 staff. duction and created a bespoke solution to We will be providing daily office clean- provide FM services and a receptionist for ing, janitorial services, periodic deep cleans, them. This gave both clients the benefit of internal window cleaning and washroom sharing services to assist with reducing services. In addition, we will be partnering pest control and consumables supply. Our costs and gave Incentive FM the benefit of with Incentive Lynx to provide daytime approach to the mobilisation has been to a new contract. This new £324,000 con- reception service and overnight manned provide development opportunities to staff tract began in April. guarding. within the business, with the security Reed awarded the contract after being manager, housekeeping supervisor and impressed with Incentive’s internal partner- housekeeping team all being existing members of staff that have excelled in other contracts who have demonstrated an appetite for progression. We are proud that we have been able to install a team The that understand the Incentive culture and On the 1st May Incentive QAS commenced how we provide service, which we know a million pound, three-year contract by will ensure the tenants of Verde will receive Workman Group LLP, to provide cleaning a first class experience from the day they services at the Pentagon shopping centre in move in.

Page 5 Empiric Student Property

By Bruce McDonnell, Managing Director at Incentive Facilities Management

We are 12 months in to our exciting contract with Empiric Student Property where we provide the full range of TFM services to 25 facilities across the UK as part of the “Hello Student” platform. That equates to accommodation for circa 3,000 students.

There are another 19 planned properties coming on line in the next 12 months so we have developed a regional manage- ment and support platform working closely with our client. The team is led by Glenn Wilson as Account Director and Nicki North – Key Account Manager. In addition to the regular TFM services you might expect to keep the buildings running through term time, we have also been working closely with the client to sup- port the turnaround process including redecoration projects, deep cleaning and fabric maintenance to the properties. These aren’t your typical student prop- erties however, they provide quality, con- temporary living accommodation with all of the amenities you would wish for includ- ing gymnasiums, cinemas and some other very exciting features. The properties stretch from Aberdeen down to Falmouth and everything in between. We are delighted with how the con- tract is developing and working with such a forward thinking and dynamic client. We are very much looking forward to the future.

Page 6 Specialist Consultancy services By Bill Pollard, Group Services Director at Incentive FM Group We provide a variety of plans, fit out, refurbishment, partitioning, cabling, lighting systems, M&E installa- specialist consultancy and tions, H&V installations, carpeting and fur- project services for our niture. Incentive Carbon Management pro- regular and one off clients. vides advice across Europe on Energy and These include; Carbon reduction projects, from energy • FM Consultancy audits, solar generation, peak electricity demand reduction projects to ESOS and EN • HASAN Consultancy 1471 statutory filing. We also have a num- • Energy – Carbon ber of LED projects that have significantly reduced lifecycle costs and carbon emis- Management sions in commercial office, retail and indus- • Workplace Design & Fit Out trial premises along with a variety of car parks and street lighting. Designed to complement our core FM busi- Our trusted advice services have deliv- nesses, our role is often to both challenge ered significant savings for our clients such and support organisations where there is a lack of specialist skills or capacity to execute a project in a particular area or timeframe. Incentive FM Consultancy works across a range of projects and sectors helping organisations to procure best in class con- tracts in single and multi service projects At Incentive Workplace we have pro- both in the UK and internationally. With vided a number of turnkey projects that our ‘poacher turned gamekeeper’ knowl- run from conception of moving to new Energy Consultancy Project edge we are uniquely positioned to ensure office space, sourcing the property/space, clients and service providers needs are posi- negotiating the leases and rent free period, as Liverpool FC, Bluewater Shopping tively aligned to achieve maximum levels of planning the interior space, fitting it out, Centre, Hammersons and Delphi and they service along with value for money then furnishing and finally moving our clients have also benefitted from an increase in ensure they are performance monitored across to then run the FM and office serv- service levels. using periodic audits undertaken by our ices for them. Services include design, For more info, contact expert staff. space planning, management of CAD [email protected]

Office Fit Out Project

carbon management fm consultancy

Page 7 The Incentive experience By Martin Reed, Managing Director at Incentive FM Group On 23rd September I was number of significant contract wins and ing out of jail, pistol shooting and jungle acquisitions over the last 12 months. rescue. The culmination of the challenge delighted, along with the My message to the team is now that we was to fire a rocket into a stationary target Group Leadership Team, to are getting big we must continue to 'think over 100 metres from the launch site. This small'. It is small businesses that have per- challenge proved an interesting one with play host at our 2016 sonality, creativity, flexibility and drive and the shortest flight 10 metres and the Incentive FM Group those are the attributes that people have longest over 300. Some recalibration was Conference in Stratford- always associated with Incentive and we certainly required!! must never lose that USP. Coincidentally, As ever the day finished with our Upon-Avon. over the same weekend The Sunday Times annual awards dinner where we celebrated published a very interesting article about the achievements of our winning contracts Over 130 of our senior managers from all one of our biggest competitors Mitie, about and managers. However it’s our Employee over the country and across the Group how they have lost their way as a business of the Year awards I am most pleased to gathered at The RSC's The Other Place the- as they have become larger and more cor- give out. These go to key team members atre, to review the year and see what plans porate. who deliver the ‘Incentive Experience’ every the business has for the forthcoming year. The morning business session of the day and without them our business would The theme was 'The Incentive conference ended with a 50 minute not be at the top of the industry. Experience' and the key message was that ‘Question Time’ where our managers got In summary, throughout the day there to get the ultimate customer experience the chance to understand our senior lead- was a lot of “love in the room” and the right we have to ensure that the experience ers’ thoughts about key issues affecting teamship and comradery between this of working for Incentive is an exceptional them and their site teams. It was an open group, who don’t get to see each other very one. This carries on from the launch of our and honest session which all parties gained often, was both amazing and uplifting. We new mission statement earlier in the year a massive amount from. always ask ourselves “what are we going to which is "to have staff who love working for The afternoon was spent in the grounds do next year?” Well I know one thing for us and clients who love working with us". of our hotel completing the Incentive certain. If we ‘think small’ and use the This theme has been particularly promi- Experience Challenge. This pitted thirteen same attributes that got us to where we are nent in my mind due to the growth of the teams against each other in a test of both today, the 2017 conference will be another Group in both complexity and size, with a physical and mental agility including break- cracker!

Page 8 Page 9 Incentive FM Group Award Winners

Central Support Experience Winner Incentive Lynx Employee of the Year Olajide Incentive FM Top Performer, George Howley Adegboyega (AKA Ade), The Leadenhall Building Nathan Firouzman, Regional Manager

Comserve Top Performer Incentive Lynx Top Performer Incentive FM Contract of the Year, Middleton Grange, Mark Cleverley Lavell Green, Central St Giles collected by Stuart Conway and Catherine Hardy

Incentive QAS Employee of the Year, Incentive Lynx Contract of the Year, Incentive FM Group Contract of the Year – Dion Pepper, Kent Police the Leadenhall Building, collected by Naz Farooq Kent Police, collected by Mark Yull and Dion Pepper

Incentive QAS Top Performer, Incentive FM Employee of the Year (South) , Incentive FM Group Manager of the Year, Katrin Herbas Rod Cordier, Ascential Claire Rumsey, Regional Director

Incentive QAS Contract of the Year, Incentive FM Employee of the Year (North), Afternoon Event Winners, St Botolph’s, collected by Tatiane Hoch Andi Walton, Crompton Place the Red Team

Page 10 Think small or risk falling like MITIE By Martin Reed, Managing Director at Incentive FM Group

I read with interest the article The main thrust of my presentation was feel cherished and this is supported by our that to support our growth it is vital that we unique profit sharing approach for any sav- in the Sunday Times inevitably keep hold of the values, approach and per- ings made. entitled ‘How MITIE Has sonality that have got us where we are As a medium sized business in the sec- today. I quoted an article in the Financial tor we play to our strengths, one of which is Fallen’ which highlighted the Times that reviewed a McKinsey report that that we don’t have the kind of bureaucracy problems the company is collected detailed performance data which means that everything has to be pre- facing in terms of its debt, stretching back 40 years for 1,000 compa- scriptive. Our business culture is ‘freedom nies. They found that none of the long-term within a framework’ meaning that as long lack of profitability and some survivors managed to outperform the mar- as the legal, financial and client stakeholder of its rather unfortunate ket. Worse, the longer companies had been requirements are met then it is down to the in the database, the worse they did. individual teams how they achieve this. We strategic decisions. I believe that the key to success in the find this helps people to develop faster and service industry is making your employees better and enables us to promote from Coincidently, just 2 days before the paper feel significant. In my experience employees within and reward loyalty and hard work. came out I was addressing some of the who don't feel significant rarely make sig- What stood out for me in the Sunday issues the article raised at our annual con- nificant contributions. There is a direct link Times article was that MITIE closed down its ference. My presentation “Think Small” between your employees feeling valued benefit scheme in 2006 for all new workers. addressed the dangers associated with big and their productivity and performance. Now I’m not sure how many of their companies such as arrogance and disen- One thing is for certain – your customers 63,000 employees this affected but I do gagement of staff. will never be happier than your staff. know that this decision would not have This is particularly relevant for us. Our If you are part of a small business with made staff feel valued particularly as in business began 15 years ago with just a 20 staff for example you know that your 2012 an exception was made for the strong team and some good contacts. contribution makes a real difference, but Finance Director. According to the article, Today we have a turnover of nearly £100 this becomes harder to understand if you this was just one of a number of examples million and employ over 2,500 staff. We are are part of a workforce of thousands. of corporate generosity for the top team. one of a very few medium sized businesses At Incentive FM Group our ethos is that For me the moment a company stops in the sector able to offer a fully self-deliv- we want to be a company that our staff acknowledging the importance of all of its ered multi-service solution and we often love working for and that clients love work- staff in favour of the few at the top is the find itself tendering against the big players. ing with. We do this by making all parties moment a company loses its way.

Page 11 2016 Incentive Team Challenge at Gleneagles

The one thing that you can be savage handicap reduction of five shots the possible exception was Mr Pollard’s after his first round. Way back in second Home-made Chateau Luton Roughchild certain about Scotland in place on a respectable 59 points was which, whilst it’s a social media sensation, week 26 – mid summers Jeremy Waud, with John Albany-Ward tak- lacks a little on the palate. ing the final podium slot with a creditable The second client group of the week week in June – is that you 55 points. was hosted by Martin Reed, Bruce have absolutely no idea what As ever our pre dinner friendly ‘bring McDonnell and Glenn Wilson. This hardy the weather will throw at you one with you’ wine tasting at the house group included Glenmor old hand Mark was epic and there were high scores for Punton, our Dover Cruise client. Mark is or indeed when! originality and quality all round! However known as ‘Ping Pong Pete’ through his out- standing efforts not on the golf course but This year we didn’t have snow or hail but on the beer pong table. Joining Mark and we did have plenty of rain and the sun the group this year was Tim Stephen, rep- cream didn’t get a very good run out. resenting Empiric Student Property. Tim For our first client group, hosted by seemed to very much enjoy the sport and Jeremy Waud and Bill Pollard, we were surrounding festivities, so much so that he delighted to welcome Andrew Parkinson set a new first in volunteering to make from Liverpool FC for the first time to the breakfast which is normally the responsibil- event. He was joined by old hands Chris ity of the poorest golf performer. White of GVA, Nick Lees of JLL, John On the golf front the weather proved Albany-Ward of Munroe K, Kevin Sensier challenging across all three days with rain of Capita and John Prestwich of CBRE. affecting all rounds. On the inter group Nick Lees was the resounding winner completion day there were steady perform- on 68 points over two rounds, even after a ances from the majority of the group with our old friend Malcolm Angus from JLL putting up another solid effort. However this year’s winner from our group was our very own Chris Windass with a very solid 32 points in the rain on the King’s course. The overall winner of the Incentive Team Challenge Trophy for 2016 was Nick Lees of JLL with the best score from either group on the King’s Course. This Quaich has been played for since 2004 when Incentive FM first started work- ing at Gleneagles.

Page 12 London Beach Rugby

Once again Incentive FM the official charity, London’s Air Ambulance. entered a team into the Our team comprised both site based London Beach Rugby and head office personnel, who were pit- ted against a strong group including Jones tournament, held in the heart Lang LaSalle, EY and Knight Frank. Despite of the City in Finsbury Square. some great performances and close results (only losing by one try in two games), we The central location ensured large crowds were unable to progress through to the gathered throughout the day to watch the knock out rounds. On the upside this sporting action. Despite some intermittent allowed us an early entrance into the Beach showers, luckily the weather brightened up Bar just as the sun came out! throughout the afternoon. The tourna- The 2016 squad: Jamie Wright ©, Rob ment has now grown considerably since its Cundey, Alex Lampe, Mark Assenti, Tony inception in 2013 at Covent Garden, with Preston, Gareth Thomas, Daniel Lewis, 22 teams entered in 2016 across property, Nathan Firouzman, and George Howley, law and financial services. Daniel Lewis and Jon Boyton. Between games, spectators and players Thank you to all those who came down were treated to the dancing skills of the to support. Despite the results, a great day London Cheerleaders, who this year just so was had by all. With a year’s more experi- happened to be sponsored by Incentive ence under our belts, we’ll see you next FM! There were also a number of fundrais- year for the 5th Anniversary of London ing activities taking place to raise funds for Beach Rugby. Incentive FM Group sponsor Rugby Finals Day 25 April 2016 Incentive FM Surrey Rugby moted Haileyburians who pulled away in position in this League finishing fourth, in the second half and enabled them to win what was their first season at the highest Finals Day another this trophy for the first time. level the Club have ever played. resounding success Surrey Shield Final – Cranleigh 33pts v Ironsides have become remarkably suc- Old Whitgiftians 53 pts cessful having won the Vase Final at The first Bank Holiday Monday in May has This game saw Cranleigh, who flirted Twickenham and Silverware at Surrey Finals traditionally seen a stream of Surrey Clubs with relegation from , pushing Old Day last year. The Club are also running a and their supporters descend on Esher RFC Whitgiftians, who came close to promotion thriving Minis and Youth section and next for the various Surrey Rugby Finals. This from , battle all the way in a very season their Ladies team, Ironside Pumas, year was no exception and the crowd was exciting 86 points extravaganza. will compete in the National Conference treated to some magical rugby. Jeremy Waud presents the Incentive FM League. In a tense and highly competitive Final – Bec Old Boys 10 pts Surrey Shield to the Old Whitgiftians low scoring final it was Camberley who v Old Haileyburians 24 pts Captain. continued their successful season and This game produced a surprise when From a spectator point of view this was snatched victory by way of a penalty goal. Bec Old Boys, who will be promoted to classic open rugby with the Whitgiftians Sport plays a big part in our world of Surrey 2 next season, surprisingly came desperately trying to crush the dogged providing various services for the work- unstuck against a young, slick and very fit determination of the guys from Cranleigh place (Cleaning, Security, Consultancy and Old Haileyburian side, who will be playing in the division below. Tries ebbed and Building Maintenance and Facilities in from September, having gained flowed, but perhaps the biggest cheer of Management), and we continue to remind promotion from . the day was reserved for Surrey Rugby ourselves that people do business with Bec Old Boys were missing a few of Committee man Les Todd. Now in the vets people they like, and sports people tend to their key players and perhaps this stage of his career, he showed there is still like sports people. accounted for their lack of penetration in plenty of gas in the tank when he tore over attack, while the younger Haileyburian's for a popular try. side seemed half a yard quicker in all areas Cranleigh were humble in defeat and of the game. So despite mounting a few delighted to receive such a terrific trophy promising attacks, it was the newly pro- for all their blood, sweat and tears! Final – Battersea Ironsides 5pts v Camberley 8pts These two sides had become used to each other this year, as they battled away in the same London 3 South West division. Camberley had gained promotion next sea- son, while Ironsides had consolidated their

Page 13 HR Update: Modern slavery and human trafficking By Laura Phillips, Director of HR at Incentive FM Group With effect from 1 October Department and ultimately with the Group MD. The Group HR Department is responsi- 2015 organisations with a ble for developing and monitoring recruit- turnover above £36M are ment and vetting procedures to minimise required to publish an annual the risk of modern slavery and human traf- ficking and these are assessed through Modern slavery and human internal auditors and external assessment trafficking statement. such as NSI and BSI. The international oper- ations are serviced by UK based personnel There are two choices as to the content of which also minimises the risk. The Group this statement which can either confirm HR Department has Group responsibility that for human rights and modern slavery risk a. the steps the organisation has taken to analysis; investigations and due diligence in ensure that slavery and human traffick- relation to known or suspected instances ing are not taking place in any of its of slavery and human trafficking. supply chains or in any part of its own The Group’s approach to the identifica- business; or tion of modern slavery risks and steps to be b. that no such steps have been taken. taken to prevent slavery and human traf- We recognise that we have a responsi- ficking in its operations are also evidenced bility to take a robust approach to slavery in other policies. The Group encourages all and human trafficking. We are absolutely its workers, customers and other business committed to preventing slavery and partners to report any concerns related to human trafficking in our corporate activi- its direct activities or those of the supply ties, and to ensuring that our supply chains chain to the Group and make it easy for and/or third party auditors as appropriate. are free from slavery and human trafficking. staff to make disclosures without fear of Performance indicators retaliation. Such concerns can be raised The Group has reviewed its key perform- Our Statement confidentially via Group HR. ance indicators (KPIs) in light of the intro- This statement sets out Incentive FM Group The Group strives to maintain the high- duction of the Modern Slavery Act 2015. Ltd’s actions to understand all potential est standards of employee conduct and As a result, the Group is: modern slavery risks related to its business ethical behaviour in all its operations. The • requiring all management staff/staff and to put in place steps that are aimed at employee code of conduct makes clear the and HR professionals to have com- ensuring that there is no slavery or human actions and behaviours expected of all pleted training on modern slavery by 1 trafficking in the business and the supply staff. Equally the Group is committed to April 2017. chains. This statement relates to actions ensuring that suppliers adhere to the high- • reviewing its existing supply chains and activities during the financial year 1 est ethical standards and they are required which expected to be completed by 1 April 2015 to 31 March 2016. to demonstrate this. Suppliers are periodi- April 2017. Incentive FM offers a true total facilities cally audited by our team of in-house audi- The Group is committed to raising aware- management solution and is able to self- tors to ascertain compliance and any seri- ness of modern slavery issues to all employ- deliver all main services in the UK including: ous beach may lead to termination of the ees within the Group and this is communi- cleaning, security, catering, maintenance business agreement. cated via a series of emails to staff, tool box and front of house. The Group also offers The Group undertakes due diligence talks and the staff newsletter. Consultancy Services in EMEA countries. when considering taking on new suppliers, Full details of our Modern Slavery Responsibility for the Groups anti-slav- and regularly reviews its existing suppliers Statement can be viewed at www.incen- ery initiatives sits with the Group HR and evaluates risks via internal auditors tive-fmgroup.com/group-policies/ ROSPA awards In July we collected the three ROSPA awards which included golds across the board – gold Medal Award for IFM – for 8 consecutive golds plus gold awards for both IQAS and Lynx for the first time. We achieved our aim of getting gold for QAS and Lynx a year ahead of plan by integrating standards across these parts of the group. We will also be continuing to integrate standards and best practice with the new members of the Incentive Group for accreditations such as Safecontractor.

Page 14 Benefits of Fundraising Why giving back gives back Glenn Wilson is Regional Director at Incentive FM

Glenn Wilson explains how it is not within a team. Similarly, it instils a sense of just charities that will benefit from an pride in the fact that their employer is organisation's fundraising initiatives. encouraging them to do something differ- It is safe to say that we are a society of ent to their everyday work routine. Wacky fundraisers. Last year, 67% of adults living in the UK donated to charity, raising more How to encourage staff to fundraise than £9.6bn in the process. I, like many In addition, encouraging a friendly compet- Races others, frequently support friends and col- itive work environment is a great way of From the 1st – 3rd July, in partnership with leagues who are attempting to raise sub- engaging staff. As part of our charity East Riding Group, Incentive FM held a car stantial sums of money by taking part in treasure hunt called Wacky Racers starting charity events - be it a gruelling endurance at the Humber Bridge on the 1st July and race, skydiving, or jumping into the saddle finishing back there on the 3rd July. to take part in the famous London to Brighton bike ride. The rules were as follows: Like other businesses, we actively • No More than £500 per car and this encourage our employees to fundraise must cover the car, tax, and insurance both individually and as part of a team and fundraising efforts we set each team an for the weekend as a result we have felt a number of bene- individual fundraising target with the aim • No Satnav’s or phone apps to be used – fits for our business aside from just raising of raising the most money and beating Paper maps only!! money – for example - their peers. It is also a fantastic way of • Teams must collect all pictures of the motivating staff as it instils a sense of team mystery locations or incur a £10 fine Improved brand awareness achievement once the target has been met. • If a team breaks down, there was a £5 The new millennial generation is more As an example, our team at The Grosvenor fine inclined to search for employment within Shopping Centre in Macclesfield thrashed • If a team was late to the hotel, they organisations that boast a strong set of its £108 annual target by raising an incredi- would incur a £20 fine ethical values, which incorporates fundrais- ble £700 by completing the Three Peaks It was an exciting and fun weekend had by ing. It has also become apparent that, as a challenge. all and a fantastic £3,225.45 was raised. All The varying ways in which companies money raised went to the Pancreatic can rally together to donate can be seen Cancer Action. They are a small charity through our various teams across the UK. whose focus is to improve early diagnosis Shopping Centre in of pancreatic cancer and improving the did a fantastic job of contributing to the quality of life for those affected by pancre- company’s charitable effort by taking part atic cancer. in the Wolf Run (Mud Run) raising a total of £1,600. They also committed to helping generation, they are more likely to use a the Poppy Appeal in aid of The Royal British product if it is either ethically sourced or if Legion, adding a phenomenal £11,000 to by buying it they are helping a charitable the total. cause. Charitable giving can proactively Similarly, the team at Crystal Peaks boost your brand’s image, helping you to Shopping Centre in Sheffield took part in a stand out among competitors and attract- different charitable event each month, ing potential new talent.

Increased team morale As Incentive FM employees are based throughout the UK, ensuring every mem- ber of the team takes pride in where they work is important. One of the key things I have noticed in my experience is that com- pany-wide fundraising draws people ranging from the Three Peaks Challenge to together. Everyone taking part in an event a ‘Name The Teddy’ competition. In total, has the same end goal; the only way to they raised £2,052, which brought achieve that is by working together, conse- Incentive FM’s fundraising total for the past quently forging stronger relationships year to a whopping £25,253. As Regional Director, it is a great pleas- ure to see how our fundraising efforts have contributed to an increase in staff morale and workplace pride. We will continue to prioritise raising money for a variety of worthwhile causes, ensuring we can help more people in need whilst promoting a sense of togetherness across our teams.

Page 15 Charity Clay Pigeon Shoot On the 7th September, Incentive FM Group today the most successful orphan-elephant tastic West London Shooting School where once again held their charity clay pigeon rescue and rehabilitation program in the we had a selection of staff, clients and sup- shooting day, again this year raising money world and one of the pioneering conserva- pliers attending in thirteen teams of five. for one of our nominated charities; The tion organisations for wildlife and habitat We were incredibly pleased to raise David Sheldrick Wildlife Trust. protection in East Africa. £9,455.00 for the charity. The David Sheldrick Wildlife Trust is This year, the shoot moved to the fan-

Page 16 Page 17 Around the Park The Incentive FM Group Charity Ball

The Incentive FM Group Charity Ball raised £10k for charity (Macmillan Cancer Support Bluebell Wood Children's Hospice and Hand On Heart). The event was a success with special thanks to all clients, suppliers, and team members for supporting and coming along to the event and mak- ing it a night to remember. Employee Award Tenant Wine Tasting Andrew Walton, Maintenance Operative at Crompton Place Shopping Centre, Bolton receiving his award for ‘Northern Region Employee of the Year for 2016’.

Incentive QAS hosted a blind wine tasting on the top floor of 110 Bishopsgate for the tenants. A very enjoyable evening capped off drinking 3 different vintages of the famous Chateau Musar. Crystal Peaks Charity fundraising Environmental and Crystal Peaks Shopping Mall and Retail Sustainability Award. Park is proud to have its own dedicated fundraising committee that is a collection of employees from IFM and our client, Workman LLP. We support a family of local charities and good causes through most of our fundraising, that creates a lot more interest in the team. These charities and good causes include Weston Park (cancer Well done Pleun van Deurssen and the team hospital), Therapy for down at Elephant & Castle in London with Daisy, and Match day Lendlease Group for winning an support. Environmental and Sustainability Award.

Page 18 Rob Broad (1962-2016) Rob Broad worked at Incentive FM as a work husband and wife. Facilities Manager between 2008/15 – very Throughout the 12 years working and sadly he died suddenly at far too young an knowing Rob we had some amazing expe- age. Here is a eulogy written by one of his riences, laughs and obviously a couple of colleagues, Debbie Hattersley from arguments thrown in for good measure. Incentive FM. ing like chimneys especially on Saturdays Anyway I digress. “Writing this eulogy was one of the when the boss was off. Rob was kind and just fun to be hardest things I have been asked to do not 2008 brought Incentive FM into our around, even if he could act like an old just because Rob was a good friend but lives. Rob was happy but I on the other woman at times. He was a great work col- because there is so many ways to describe hand wasn't so sure - but in true Rob style league and friend and will be missed by all him, I didn't know where to start but here he told me to suck it up and get on with it who knew him. goes. because it would all work out (I hated it My deepest sympathy goes to all his I first met Rob at Crystal Peaks where was he was right!). Both our careers moved family as losing someone is always hard but we both started working in 2004. We on from there but we always seemed to losing Rob so young and so unexpected clicked straight away and would spend end up working with each other to the must be even more difficult. hours putting the world to rights & smok- point where we nicknamed each other RIP Broad, thanks for the memories.”

Guard saves Crystal Peaks wins little girl Britain in Bloom Gold Award Our quick thinking security staff at Middleton Grange Shopping Centre saved a 3 year old girls life after she choked on a chicken nugget. Special mention and huge thanks to our security guard Steve Dawking. Friars Square Beat The Shopping Shiner Some great fun at our stand at The Facilities Centre - Charity Show at Excel in July seeing plenty of clients and friends taking part in the window clean- ing challenge. #beattheshiner

Crystal Peaks shopping mall has won the prestigious Britain in Bloom Gold Award for the fifth year running. And there’s a double celebration this year as the centre was also awarded the discretionary Yorkshire Rose Commercial Award. The Sheffield shopping Last year as part of our working with the complex, which sits in the heart of the South community we joined the Royal British Yorkshire Community Forest, was nominated Legion campaign Poppy appeal on in recognition of its commitment to improv- October/November. Our aim was to work ing the bio-diversity of the land around the with the local branch using the shopping site and its full range of environmental cam- centre to maximise visual presence and boost paigns. donations. The team built a memorial garden The judges commented: The management on the mall replicating a village memorial team fully understand the benefits of the scene. As a result, we helped the Royal landscape and are working on ways to British Legion raise a record amount of improve not only their site but work with the money collected in Friars Square; £11,000. local community to give something back.

Page 19 And Finally...

Our Vision – To have staff who love working for us and clients who love working with us. Our Mission – To have true transparency with our staff and clients giving them the experience and feelings of an in-house team with all the business benefits of an outsourced one. We do this through the development and empowerment of our staff ensuring they have a desire to deliver the very highest standards in whatever they do. Our Values – Integrity, Loyalty, Respect.

Our Company: a diverse range of integrated services

fm consultancy fm group limited carbon management

Incentive FM Group is one of the UK’s lead- The Group regularly helps clients save Incentive FM Group Limited ing independent facilities management and 20% from their facilities and mainte- 44 Loman Street services groups which offers customers a full nance costs. Its unique ‘profit share’ London range of self delivered, tailored solutions proposition, which is based on achieved SE1 0EH covering any permutation of consultancy, cost savings, guarantees customers a risk TFM, integrated FM, single service and bun- free solution and an ability to maximise Tel: 0845 1477 121 dled services. savings opportunities. It prides itself in its www.incentive-fm.com It consists of: Incentive FM, the specialist strong relationships with customers facilities management trading division which which include: Liverpool Football Club, also incorporates Incentive FM Consultancy Broadgate Estates, Somerset House, Pall and Incentive Catering; Incentive QAS, the Europe Ltd, Cushman & Wakefield, contract cleaning division; and Incentive Capital & Counties, Top Right Group, Lynx Security, which offers a full range of Jones Lang LaSalle, and Hammerson. core security services.

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