E-ZPass Account User Guide
Welcome to the Pennsylvania Turnpike Commission’s E-ZPass Commercial Account program. With E-ZPass, you will be able to pass through a toll facility without exchanging cash or tickets. It helps ease congestion at busy Pennsylvania Turnpike interchanges and works outside of Pennsylvania for seamless travel to many surrounding states; anywhere you see the purple E-ZPass sign (see attached detailed listing).
The speed limit through E-ZPass lanes is 5-miles per hour unless otherwise posted. The 5-mile per hour limit is for the safety of all E-ZPass customers and Pennsylvania Turnpike employees.
If you have any questions about your E-ZPass account, please contact your company representative or call the PTC E-ZPass Customer Service Center at 1.877.PENNPASS (1.877.736.6727) and ask for a Commercial E-ZPass Customer Service Representative. Information is also available on the web at www.paturnpike.com .
How do I install my E-ZPass? Your E-ZPass transponder must be properly mounted following the instructions below to ensure it is properly read. Otherwise, you may be treated as a violator and charged a higher fare.
Interior Transponder CLEAN and DRY the mounting surface using alcohol (Isopropyl) and a clean, dry cloth. REMOVE the clear plastic strips from the back of the mounting strips on the transponder to expose the adhesive surface. POSITION the transponder behind the rearview mirror on the inside of your windshield, at least one inch from the top. PLACE the transponder on the windshield with the E-ZPass logo upright, facing you, and press firmly.
Bumper Mount Transponder FASTEN the bumper mount transponder directly to the top of the front license plate holder of your vehicle. The silver lip will create the angle necessary for the transponder to be read correctly. If you have any questions, please call the PTC E-ZPass Customer Service Center toll free at 1.877.PENNPASS (1.877.736.6727) and ask for a Commercial E-ZPass Customer Service Representative. Do not attempt to mount this type of transponder anywhere other than the front bumper of the vehicle as described above. This is not an interior transponder!
Exterior Transponder CLEAN and DRY the mounting surface using alcohol (Isopropyl) and a clean, dry cloth. REMOVE the clear plastic strips from the back of the mounting strips on the transponder to expose the adhesive surface. FASTEN the exterior transponder on the outside of the windshield. PLACE the transponder on the windshield with the E-ZPass logo upright, facing you, and press firmly.
How do I care for my E-ZPass transponder? DO NOT submerge transponders in water or use any cleaning agents. DO NOT cover transponder with any type of varnish or paint. Exterior and bumper mount transponders are weather proof.
What if my E-ZPass transponder is defective? Defective transponders must be returned to the PTC E-ZPass Customer Service Center for replacement. Please contact your company representative for details.
What should I do if my transponder is lost or stolen? It is VERY important to report lost or stolen transponders immediately by calling the PTC E-ZPass Customer Service Center at 1.877.PENNPASS (1.877.736.6727), using the phone system or visiting our website at www.paturnpike.com . Please be prepared to provide the 11-digit transponder number for each individual transponder being reported. The security of transponders is the responsibility of the account holder. Account holders will be responsible for all charges incurred prior to notification.
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Rev 1.12 Where can I use E-ZPass outside of Pennsylvania?
Buffalo & Fort Erie Public Bridge Authority MTA Bridges and Tunnels (continued ) Peace Bridge Throgs Neck Bridge Triborough Bridge Burlington County (NJ) Bridge Commission Verrazano-Narrows Bridge Burlington – Bristol Bridge Marine Parkway Tacony – Palmyra Bridge Gil Hodges Bridge
Delaware Department of Transportation New Hampshire Department of Transportation State Route 1 New Hampshire Turnpike (Bedford, Hampton, Hooksett) Interstate 95 New Jersey Turnpike Authority Delaware River Joint Toll Bridge Commission New Jersey Turnpike Milford Montague Bridge Garden State Parkway Delaware Water Gap Bridge Portland Columbia Bridge New York State Bridge Authority Easton Phillipsburg Bridge Newburgh-Beacon Bridge I-78 Bridge Bear Mountain Bridge New Hope Lambertville Bridge Mid-Hudson Bridge Morrisville Trenton Bridge Rip Van Winkle Bridge Kingston-Rhinecliff Bridge Delaware River Port Authority
Commodore Barry Bridge New York State Thruway Authority Walt Whitman Bridge Thruway Ticket System Ben Franklin Bridge Grand Island Bridges Betsy Ross Bridge Tappan Zee Bridge Delaware River and Bay Authority Delaware Memorial Bridge Ohio Turnpike Commission Ohio Turnpike Illinois State Toll Highway Authority
North-South Tollway Port Authority of New York & New Jersey Tri-State Tollway Bayonne Bridge Ronald Reagan Memorial George Washington Bridge Northwest Tollway Goethals Bridge Indiana Department of Transportation Holland Tunnel Indiana Toll Road Lincoln Tunnel Outerbridge Crossing Maine Turnpike Authority Maine Turnpike Rhode Island Turnpike and Bridge Authority Newport / Pell Bridge Maryland Transportation Authority
Francis Scott Key Bridge South Jersey Transportation Authority Fort McHenry Tunnel Atlantic City Expressway Baltimore Harbor Tunnel
John F. Kennedy Highway Virginia Department of Transportation Lane Memorial Bridge Dulles Toll Road Nice Memorial Bridge Greenway Hatem Memorial Bridge Downtown Expressway
Powhite Parkway Massachusetts Department of Transportation Powhite Parkway Extension Massachusetts Turnpike Boulevard Bridge Boston Extension Pocahontas Parkway Ted Williams Tunnel Coleman Bridge Callahan and Sumner Tunnels Chesapeake Expressway
Chesapeake Bay Bridge & Tunnel Massachusetts Port Authority Tobin Memorial Bridge West Virginia Parkways Authority West Virginia Turnpike MTA Bridges and Tunnels Bronx-Whitestone Bridge Brooklyn-Battery Tunnel Cross Bay Bridge Henry Hudson Bridge Queens Midtown Tunnel
Rev 1.12